🆘│community-support

[full narwhal]

Was using iPad on holiday now I can’t get anything

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[autumn fossil]

Hii I had a question about setting my dropdown menu options into their own categories when the ticket is opened.

Ex. If I had a ticket about general questions opened it should go under a Discord Category titled General Question Tickets

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[autumn fossil]

I tried following that but this sets the category for my dropdown menu options all to the same section and not separate ones is there another solution?

[pseudo ravine]

Each option in the dropdown is it's own separate panel

[autumn fossil]

wdym?

[pseudo ravine]

Setting the category in the General Question panel does not affect the Player Report Staff Report Survival Support panels

[autumn fossil]

do i have to manually create a panel for all my dropdown menu items? I forgot how i did the other ones but i just created a new dropdown option and it won't open in it's category. or how do i integrate it to react as a dropdown menu option and not its own entire pannel

[pseudo ravine]

What's the server ID? I would like to double check your dashboard quickly

[autumn fossil]

899873053708795975

[autumn fossil]

im testing the development & careers one to be specific

[pseudo ravine]

Please make sure Ticket Tool has the correct permissions in the Development & Careers category

[autumn fossil]

they do it still wont work >_>

[pseudo ravine]

How exactly is it not working?

It's not being created?

Or it's just not going to the category?

[autumn fossil]

yea its not going in the category

i did it properly i believe

[pseudo ravine]

So the tickets are going to the top of the channel list?

[autumn fossil]

yea tickets regardings development & careers

[pseudo ravine]

Please create a brand new channel in that category and run the /debug command

[autumn fossil]

_>

[pseudo ravine]

Could I make a ticket for you in here?

[autumn fossil]

yea sure

[silk cove]

Hi

a guy with nickname: LiamMason asked me if I had real money to buy his things, what should I do

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[feral heart]

How can I create one myself?

Oh nvm

[stiff lantern]

Is there any way to reset the ticket counter?

[pseudo ravine]

Hey there. You can go to the Dashboard > Set Count

[willow sequoia]

Hello, is there a command to change the prefix of the bot?

[pseudo ravine]

Hey there. You can go to the Dashboard > Server Configs > General Options > Command Prefix

[willow sequoia]

Okay, thank you 💖

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[candid bobcat]

Hey I do have a question, it possible to have multiple create a ticket button for each panel in different places?

Sorry if its a stupid question

[pseudo ravine]

Hey there. Yes, that's possible

[candid bobcat]

Yeah so I figured it out but now I have two buttons the first button opens a ticket for the first panel

Any way to fix that and just remove the first button

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[pseudo ravine]

Remove the panel that you attached

[finite sky]

Hi is it possible to have only a particular role open a ticket rather than everyone? how do I confiq that?

[hallow jay]

For some odd reason when I close a ticket then delete or transcript it it still creates another channel?

[humble sequoia]

━━ MrPandaPanda's inquiry has been moved to a ticket ━━

LightsOut's issue has been solved in another channel.

[silk raptor]

any santa claus discounts? xD

[worldly helm]

just click the Button at
Dashboard —> Panel configs

[craggy vault]

It says application didnt respond help menplz

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[sturdy frost]

@humble sequoia

[worldly helm]

Heyyy!
Do you need help regarding ticket tool?

[worn stump]

Hello !

On my server, the transcript of the ticket is sent in dm to the person who opened the ticket (the owner).

My issue is that sometimes, I need to open the ticket myself and bring someone in the ticket with the /add command. And because I opened the ticket, I am the owner of the ticket. But I would like to be able to put this person as owner of the ticket so the transcript is still sent to them.

So, is it possible ?

Thank you and I hope I'm clear on my issue

[worldly helm]

Hello!
You can‘t give the "ownership" of a ticket to another person, but if you do not want to be spammed with the transcripts you could use a bot that you can create custom commands with, then use for example .newticket USERID which sends $new (your first argument) into a channel.
Dashboard —> Server Configs —> Bots —> add the bots ID

That way the bot sending $new (arg-1) is the "owner" of the ticket, then you could use /transcript and for the option choose the user, with that command you can send the transcript to who ever you want

[worn stump]

That's super helpful, thank you !

[iron night]

Gave +1 Rep to @worldly helm (current: #13 - 433)

[worldly helm]

No worries, glad i could help

[lilac raft]

There are other servers on my cashboard, what should I do?

help

There are other servers on my cashboard, what should I do?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[quartz portal]

Anyone knows how to see like logs of tickets like who opened which ticket and who closed which ticket?

[restive condor]

Hey there! If you didn't have logs or transcripts enabled, then it's not possible

Please enable them so you can see these things in the future

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[near light]

Is it possible to edit an existing panel message ?

[restive condor]

Hey there! 👋
Yes, Dashboard > Panel Configs > Messages > Edit Panel Message

[near light]

I went there but it was only letting me edit the message not the panel ill try again

[restive condor]

Isn't the message what you're trying to edit?

[near light]

It won't let me click there to type

[restive condor]

Click on 'Embed Editor - 1' to open the embed editor

[near light]

Ok im dumb

Thankyou

[restive condor]

No problem!

[simple warren]

Hello, i ordered AR Bulk cards 4x100 cards but I received only 1x100 AR cards can someone help me ? I created a ticket to the support but they cannot help me

I send an email and a msg by instagram but no response yet

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[spare hull]

How do I go about changing the name of the ticket channels?

[restive condor]

Hey there! 👋
You can use the /rename command to manually rename tickets. Automatic ticket names are a premium feature

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[spare hull]

Aww ok thank you

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1799)

[restive condor]

No problem!

[ruby sonnet]

Hi im the owner of the server and it keeps telling me this

and this

i got premium tho :/

[worldly helm]

Hey. 👋
Is the premium bot in your Server?

[ruby sonnet]

i think so

[worldly helm]

Please check.

[ruby sonnet]

all good

[worldly helm]

So the the issue if fixed?

[ruby sonnet]

yup

[cursive totem]

How do I make specific ranks that close the ticket?

[worldly helm]

Hey there!
Dashboard --> Panel Configs --> Buttons --> Close Ticket --> Allowed roles
Dashboard --> Command Configs --> Close ticket --> Allowed roles

[hasty badger]

Someone in my server deleted a panel, is it possible to see who did it? I dont see anything in dashboard history

[restive condor]

Hey there! It should be logged in the Dashboard history

[hasty badger]

could this be it

[restive condor]

How exactly did they delete it? If it doesn't show there, maybe they just deleted the message from Discord

[hasty badger]

the panel configs

[restive condor]

Possibly

[cursive totem]

Can you make a video of what I did but it didn't work?

[worldly helm]

Sure, there you go.
Let me know if you have any more questions!

[sudden pivot]

Hello- how to make it so people can react and open a ticket? I just noticed the last few people who joined left right away, and then logged into alt account and got this

Womp womp

Sorry if this is a stupid question

[quartz nebula]

What should I do if I can't add a bot?

[jade topaz]

hi, how can i create a formulary like this

[polar vortex]

Why does this happen?

[sudden pivot]

Staff pls

[worldly helm]

Hey there 🙂

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard ⬇️ ⬇️

Server Configs > Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.
Panel Configs > Buttons > Create Ticket > Support team only
If this is enabled , only your staff will be able to use the button.
Panel Configs > Buttons > Create Ticket > Disabled Roles
Any roles there will be unable to use the button.

[worldly helm]

Hey.
Please try using the /debug command.

[worldly helm]

Hello. Please refer to the embed below.

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[tender lily]

Hey my staff team is reaching 10,000 tickets soon, is there any feature that counts the total amount of messages sent in all tickets or is that impossible to check?

[worldly helm]

The bot is missing the Send Messages permission for that channel

Right click on the channel name (hold down instead, if on mobile) > Edit Channel > Permissions > Ticket Tool > SEND MESSAGES

[worldly helm]

Make sure it is for the ticket tool role.

[polar vortex]

It is

[polar vortex]

Let me try again

[polar vortex]

It worked tysm! You should be mod ^^

[sudden pivot]

Thank you so much

[iron night]

Gave +1 Rep to @worldly helm (current: #13 - 434)

[sudden pivot]

@worldly helm you really should be THANK YOU SO MUCH

[worldly helm]

No worries, glad i could help !

Ty for the positive feedback :)

[bold cairn]

سلام عليكم عندي مشكله كل ما اسوي send panel يظهر ذي الرساله و أنا معطي البوت اونر

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[worldly helm]

[bold cairn]

Yes

Bro I will tell you

When I use order (send panel) this massage come why @worldly helm

[worldly helm]

Please do not ping for support.
#🎫│make-a-ticket --> Arabic

[bold cairn]

K

[polar vortex]

I still can't make a panel sob where can I find the id

[rotund swan]

Hello! Can I limit how much tickets can moderator claim? So for example, the moderator can't claim more than 2 tickets from the users

[restive condor]

Hey there! That wouldn't be possible unfortunately

[rotund swan]

Oh, is there no way to achieve that?

[restive condor]

Not at this time sadly. You can make a suggestion though

[humble sequoia]

Suggestions for Ticket Tool

To make a suggestion use the s!suggest suggestion command in #🤖│bot-spam. Note that you'll suggestion will be first reviewed by our Support Team before it's posted into #💡│suggestions, channel in which you'll be able to vote for other suggestions!

[worldly helm]

The Panel ID is the number next to the panels name on the dashboard.

[polar vortex]

In mobile? And where do I find that

[worldly helm]

On the Dashboard --> Panel Configs --> The DropDown at the top

[polar vortex]

This?

[jade topaz]

Can I use the same panel in others channels?

[worldly helm]

Kinda, click on 1 | Support Tickets

[polar vortex]

No?w

Now*

[worldly helm]

Hey!
Yes you can, also https://tryitands.ee

[jade topaz]

https://tenor.com/view/forgot-about-that-willem-dafoe-donald-kimball-american-psycho-my-bad-gif-18161409

[worldly helm]

Now you have the dropdown on where you can see all the different panel IDs.

[worldly helm]

You for example only have one panel. (1 | Support Tickets)
To send that panel simply just do /panel 1

[frosty monolith]

Evening

I asked about this yesterday..

The highlighted boxes are set correctly
Theres 3 other panels attached to one
All have same limit options set

One type of ticket opening fine
Other showing out of hours message

Triple checked and cant see the issue 🤔

[restive condor]

Hi there, go ahead and make a ticket #premium-tickets and we'll take a look

[polar vortex]

Huh I don't get it

Where do I send it?

[worldly helm]

In the channel you want the panel to be in.

[polar vortex]

OMG TYSM

[polar vortex]

But how can I make 2 panels?

Wait nvm

Found it! Thanks for u help!

[versed vigil]

Please helpppp

[worldly helm]

Hey! 👋
Discord has a limit of 500 Channels at once,please tell their staff to delete some tickets in order to keep creating new ones.

[gusty phoenix]

pls help

pls helppppp

[pseudo ravine]

Hey there. You will need to wait until the ratelimit is done

[gusty phoenix]

ok

doesn't work

[pseudo ravine]

You may need to wait a bit longer. As there's seemingly a lot of people trying to make a ticket in that server currently

[buoyant plover]

Equipe toma nessescito de suporte pois não recebi meus tokens TOMA

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[jade topaz]

oi

ja fiz as integracoes com o saphire

mas quando eu clico em abrir ticket o formulario nao abre

deveria abrir isso

[restive condor]

Olá, boa tarde 👋
Nao é possível mostrar o formulario se voce está integrando Sapphire com Ticket Tool.
Ja que o usario nao interage com o Ticket Tool directamente em nenhum momento

[jade topaz]

k.o

mano to a 1 hora testando tudo

AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA

[restive condor]

Desculpa 🙏

[jade topaz]

o jeito de contornar seria colocando o ticket clicavel mesmo ne

[restive condor]

Sim, ou remover o formulario

[jade topaz]

eu achei que dava pra mascarar o botao, exemplo: o botao de Abrir Ticket ali clicaria automaticamente no do ticket tool

[jade topaz]

pior q preciso por praticidade

[restive condor]

Eu entendo, mas é o único jeito

[jade topaz]

oi

como faço pra enviar mensagem no pv do cliente dps dele finalizar a compra?

[inland lynx]

Silly question: what is or referring to?

[still hatch]

hello.. how to view closed tickets?

[crimson coral]

Transcripts

[final rock]

Hello why when I type commands it says application does not respond

[pseudo ravine]

Hey there. Please make sure Ticket Tool has the “View Channel” and “Send Messages” permissions in the channel

[final rock]

Ok

Even tho I gave it all permissions it still says application does not respond

[pseudo ravine]

Have you used the “/debug” command yet?

[final rock]

I tried but it Says application does not respond

[pseudo ravine]

Ticket Tool is missing the “View Channel” permission for that channel

[final rock]

Ok

Thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #5 - 918)

[pseudo ravine]

You’re welcome, glad I could help! Thanks for choosing Ticket Tool!

[stiff lantern]

hello, can you replace the premium bot with your own custom bot?

[light flame]

I have all the perms set up, The bot just refuses to send the ticket thingy

I've used debug and it says all should be fine

[cobalt sandal]

How do I fix this

[light flame]

Nevermind, I'm stupid

[cobalt sandal]

Figured it out

[humble sequoia]

Integrating an External Bot x Ticket Tool <:TicketToolGold:1073948897673748490>

Integrating Ticket Tool with an external bot allows you to customize your server's Ticket System further!

1. The external bot must output the $new or $ticket commands with the user's ID to start a ticket. Preferably in a private channel.

Eg. $new 12345678901234567890

2. Your ticket panel must be Command Style enabled

3. You must whitelist that bot's ID in your Dashboard ➞ Server Configs ➞ Bot section.

Otherwise Ticket Tool will not react to the command and a ticket will not be created.

4. If you'd like to include a reason in the command usage, feel free to do so after the user ID.

Eg. $new 12345678901234567890 Your reason goes here
This reason can then be shown anywhere in the Ticket Message with the {create.reason} variable

** Note:** If you have changed Ticket Tool's default prefix ($) please ensure to amend the prefix for the $new or $ticket commands.

Eg. If your prefix is -, then what you're looking for the bot to use is -new or -ticket

$botintegration

[worldly helm]

Hey 👋

[opaque panther]

Did i buy premimum it will increase the channel can create like from 500 to 1000 tickets guys

[restive condor]

Hey there! 500 channels is the maximum amount of channels a server can have. This is set by Discord.

You would need to delete and save transcripts of closed tickets, with premium you can switch to threads instead of ticket channels, for which there's no limit

[restive condor]

Hey there! Ticket Tool is missing the MANAGE CHANNELS permission for the support category

[opaque panther]

There any tutorial for this after i buy premium ser
or it will set automatically

[humble sequoia]

Thread Style Tickets

Thread Style Tickets allow for the grouping of tickets into threads under a parent channel, as opposed to channels that are grouped under categories.

You can enable this feature by heading to your server's Dashboard➞ Panel Configs ➞ Thread Style Tickets and selecting a channel under which Ticket Tool will create threads.

For this feature to work properly, Ticket Tool will need these additional permissions, Create Private Threads, Send Messages in Threads, and Manage Threads.

Support Team roles will not be able to see newly created tickets by default, to make this the standard behavior, enable the Auto add team to thread option in the dashboard. This will ping your support team roles so the ticket shows up in their channel list.

:warning: Note: Claiming, granular permission settings and the ability to use the /add and /remove commands are incompatible with Thread Style Tickets.

-# Please note that this is a premium feature.

[restive condor]

See above please ^

[gilded tusk]

My Google mailbox can't log in to the app normally!

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[gusty lantern]

I don't have panel access at the moment on a premium server to test this, but from what I'm reading, there is no way to limit the ability to open tickets, but rather you can just change the message that is sent? Or is there a way to prevent people from opening tickets in general during a specific time?

[worldly helm]

Hey there!
With that feature you can prevent people from opening a ticket during a specific time.

[near viper]

can i put a pictute on my ticket like this

[worldly helm]

Hey, using ticket tool only with premium.
The screenshot you are showing is using a different bot.

[elfin coyote]

P

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[frail creek]

I can't ping the role when I maked ticket

no yellow ping thing

[worldly helm]

Hey! Please show the ticket message that is sent upon the action.

[frail creek]

ok

[frail creek]

it's korean ):

[worldly helm]

Please give the bot the Ping everyone and every role permission.

[frail creek]

ty

[worldly helm]

You’re welcome, glad I could help! Thanks for choosing Ticket Tool!

[lusty hull]

Where can I find my dashboard?

[worldly helm]

Hey, please refer to the link below.

[humble sequoia]

https://tickettool.xyz/manage-servers

[lusty hull]

Thank you.

[iron night]

Gave +1 Rep to @worldly helm (current: #13 - 435)

[lusty hull]

I will access it in order to figure out some information.

I accessed the dashboard but it does not give me permissions to do anything in it.

[worldly helm]

Please refer to the guide below.

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[versed orbit]

how can i merge all of these into a dropdown panel?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Hey there! See above please ^

[versed orbit]

thanks dan

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1802)

[lusty hull]

Thank you.

[iron night]

Gave +1 Rep to @worldly helm (current: #13 - 436)

[lusty hull]

This definitely solved my issue.

I was logged in the wrong account. 💀

[worldly helm]

You're welcome, glad i could help

[jade topaz]

Bot is down for me pls help @restive condor

[worldly helm]

Hey! Please show the error message.

[red osprey]

is there a way to restore a ticket or at least see a message log of a deleted ticket? my staff deleted it

[jade topaz]

@worldly helm u looking on it? https://cdn.discordapp.com/attachments/776680605517742090/1319701927231098951/image.png?ex=6766ebb2&is=67659a32&hm=0704017c7117d8e89988327c88ef0618fd6b53df09cffafa3b4c98f5ff6d19d5& https://cdn.discordapp.com/attachments/776680605517742090/1319702020030201997/image.png?ex=6766ebc8&is=67659a48&hm=27c6e8187d7bfdd9e668ce7b119859689737d5578ddfc95e00b5d76d2331d730&

[worldly helm]

Please check if your premium subscription is still active.

[jade topaz]

okay

[worldly helm]

Hey, only if the transcript is saved!

[red osprey]

where do i see that

or is it not savint automatically?

[undone jasper]

How can i make it to add a picture, like this

[worldly helm]

Hey!
It is a premium only feature.

[undone jasper]

okay, thank you

[red osprey]

just use a webhook

its free lmao

[worldly helm]

In your transcript channel

[red osprey]

oh

[jade topaz]

if u got it made

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[worldly helm]

I'm already helping that user, lets keep it at 1 user to prevent confusion

[jade topaz]

@worldly helm

wtf

[worldly helm]

That is because i used the /help command, not you. If i click the button the embed changes.

[jade topaz]

okay thx for it

[dusky fossil]

In custom commands, when making a command to DM a person a specific thing, for example "$dmuser" is there a way to assign a user ID, so the bot would DM a specific user, e.g. $dmuser [Discord ID]

[pseudo ravine]

Hey there. Unfortunately not

[dusky fossil]

Alright

Thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #5 - 920)

[pseudo ravine]

You're welcome, glad I could help! Thanks for supporting Ticket Tool!

[vagrant geyser]

how do i find my tickets

[worldly helm]

Hello. Please elaborate.

[junior oxide]

I purchased r6 credit and it have been 3 hours. When will I get it

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[eager gate]

Does anyone know if it's possible to create a cooldown so users can only open 1 ticket every 2 weeks?

[pseudo ravine]

Hey there. Unfortunately not

[eager gate]

Do you know if there's a bot that lets you?

[pseudo ravine]

No, I don't. Sorry

[eager gate]

alright

[junior oxide]

I need help with my ticket

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[stray yoke]

[humble sequoia]

@stray yoke, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[junior oxide]

I need help with to know when yall can help me to put the things i ordered in my game from yall like 6 hours ago that I purchased

[worldly helm]

Hey! We can't help you with that. We only provide for the ticket tool discord bot.

[junior oxide]

Where do I go for that information then?

[worldly helm]

We do not know.

[gritty osprey]

ticket

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[marsh pulsar]

عربي / Arabic

Or English

@worldly helm

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[left mulch]

hello tickets are down(

[restive condor]

Hey there! What exactly is the problem? Any errors?

[left mulch]

interaction failed

[restive condor]

Is that when using buttons or commands

[left mulch]

button

[restive condor]

Could you screenshot the entire message please

[left mulch]

yes

[torpid rune]

Hey! We are experiencing the same difficulties with the bot ^^ Tickets cant be opened and from what other colleagues have told me we cant use commands such as renaming within tickets ^^ I will provide proof!!

[restive condor]

Could I get your server name or ID

[left mulch]

yes

[jade topaz]

Hi

[left mulch]

1308798546350313502

[jade topaz]

I had a problem with the system of tickets

@worldly helm

[restive condor]

I've notified our developer 🙏

[left mulch]

ok

[jade topaz]

Hi

[left mulch]

thank you tag me once all of good

[jade topaz]

A helper?

[restive condor]

How can I help?

[jade topaz]

I have a problem, it's the same as the previous user

We can't use the ticket

says: failed interaction

[worldly helm]

As disturBANce already said, he told the developer about that issue, please be patient.

[modern musk]

Tickets don’t work… Seems it happens in all servers.

[deep echo]

same having an issue, website isnt working either

[jade topaz]

Thanks for the help, dont worry

[covert swallow]

We are aware of the issue please be patient

[ivory walrus]

?

[covert swallow]

We are aware of issues with the bot and dashboard, please be patient while we work to resolve the issue.

[restive condor]

Recovered.

[slim wharf]

Won’t let me close ticket what do I do I’m the owner of the server

@obtuse kraken

[obtuse kraken]

<:emote:865893025837350922> Available commands

Use /help <command> to get more information

help
info
list
ping
report
warns
guildmembercount
searchdocumentation
setup
frsetup
desetup
essetup

[stoic depot]

I keep getting warnings from ticket tool, 010 and 003. Waited the cool down and now can't even close or rename tickets...

The only thing pupping up is this...

[pseudo ravine]

Hey there. Could I get both of your server IDs

[stoic depot]

Server: 969276558504243220
Mine: 1102542319334461510

[jade topaz]

it's giving this error but I even have ticket tool premium

[ocean spear]

It's being rate limited. Give it a minute to catch up.

[sterile badge]

Are tickets broken right now?

Every action says it's happening too quickly

[vital holly]

Also receiving this.

[ocean spear]

Not down, possibly having it's own little stroke

[pseudo ravine]

Could I get the server IDs?

[modest nimbus]

I am so confused why is it doing this

[jade topaz]

1222736329297629267 (rate limit)

[ocean spear]

Mine: 970839165921009734
(Getting the Response Failure)

[violet estuary]

592427728498720772 Our Discord is having the same issue.

[strange gust]

https://imgur.com/9gPI9cI

[oblique ermine]

The site no longer works

[strange gust]

I have this error but I have no other open tickets in my discord and no one is spamming

[pseudo ravine]

I've alerted the developer regarding this

[steady forge]

will we not be able to open tickets then?

[oblique ermine]

The website makes me fail the request

[jade topaz]

i cant delete close tickets

[pseudo ravine]

The developer has been informed of these issues. Please be patient until everything is resolved

[ocean spear]

Ah yes, Discord pulled the Rate Limit Attack Card 🤣

[little reef]

Manes Gooner I have the same issue

[ocean spear]

Our move

[oblique ermine]

ok

[restive condor]

Rate Limit Errors, Interactions failing or Dashboard Timing Out?
Ticket Tool seems to be experiencing difficulties at this time on some servers.

Our developer has already been notified and is investigating the issue.
Your patience is appreciated 🙏

[steady forge]

ty!

[rain grail]

Bot timeout?

[next meteor]

Hello, I'm trying to close this ticket (I clicked only once) and this comes up

[pseudo ravine]

The developer has been informed of these issues. Please be patient until everything is resolved

[hushed patio]

Our server is also having this issue. We also could not delete tickets via closing, so we manually deleted the channels.

Should we just wait it out?

[proper gale]

Same problem

[rain grail]

Ok thx

[iron night]

Gave +1 Rep to @pseudo ravine (current: #5 - 921)

[next meteor]

Oh, I see, it's an issue with the app, gotcha.

[steady forge]

developers r working on it currently so we'll have to see how long it takes

[hushed patio]

No worries- ill let my team know. Thank you!

thanks @steady forge

[iron night]

Gave +1 Rep to @steady forge (current: #354 - 1)

[fossil gale]

Ticket Tool
APP
— Today at 6:18 PM
Warning: [001] You're doing that too quickly, try again in 5s

[restive condor]

Rate Limit Errors, Interactions failing or Dashboard Timing Out?
Ticket Tool seems to be experiencing difficulties at this time on some servers.

Our developer has already been notified and is investigating the issue.
Your patience is appreciated 🙏

[midnight bronze]

ahm i cant create tickets in all servers

[pseudo ravine]

The developer has been informed of these issues. Please be patient until everything is resolved

[fossil gale]

#🆘│community-support message

[midnight bronze]

oh ok sorry

[fleet sundial]

can't delete tickets

[frosty loom]

#🆘│community-support message

[pseudo ravine]

The developer has been informed of these issues. Please be patient until everything is resolved

[finite fable]

Who deleted my comment

I'm about to get angry and I see red when I'm mad

[pseudo ravine]

This channel is strictly for support regarding Ticket Tool

[glossy tusk]

Help me

[finite fable]

u right my fault gang

[pseudo ravine]

The developer has been informed of these issues. Please be patient until everything is resolved

[glossy tusk]

Thanks

[iron night]

Gave +1 Rep to @pseudo ravine (current: #5 - 922)

[dapper shuttle]

hey, i need some help

so im trying to ping a specific role in a ticket, but it keeps saying undefined?

[pseudo ravine]

Hey there. You will need to add a & after the @ symbol

<@&roleId>

[echo lichen]

Looks like my problem is already being worked on. Good luck guys!

[dapper shuttle]

it worked

[kind spindle]

(1257680623393443952)

[dapper shuttle]

thank you so much

[chilly garden]

4f112fae-f4d3-11ed-a05b-0242ac120003

i need help in this error

[restive condor]

Rate Limit Errors, Interactions failing or Dashboard Timing Out?
Ticket Tool seems to be experiencing difficulties at this time on some servers.

Our developer has already been notified and is investigating the issue.
Your patience is appreciated 🙏

[visual belfry]

I tried to create a ticket but this error appeared, I waited the necessary time and tried again, but it still didn't work😞

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[harsh drum]

We’re having the same issue too, hopefully they figure out what’s wrong

[echo lichen]

They'll figure it out. That's why I joined the server was to bring it up.

[limber otter]

I just got the bot, set it all up, but yeah this is appearing for me aswell.

[cerulean frigate]

Me 2

[fast jewel]

Hello, how come I can’t submit a ticket in this discord server even though i have been waiting to submit one

[craggy sphinx]

So, it's a Bot thing and not a me messing up thing?

[restive condor]

Correct

[craggy sphinx]

Glad I joined this server just now and solved that fast! Thank you!

[quasi socket]

Ahmm guys bot is not responding

[restive condor]

Please see the latest pin

[quasi socket]

Oh i saw thx

[stoic river]

Soon.

Bot will be back soon guys.

Wait

[spiral zephyr]

keeps showing this

[mighty thistle]

My face when

[pseudo ravine]

The developer has been informed of these issues. Please be patient until everything is resolved

[mighty thistle]

We don't read

[vestal fjord]

help me!

[pseudo ravine]

The developer has been informed of these issues. Please be patient until everything is resolved

[vestal fjord]

I've tried opening the ticket several times and it doesn't work

[misty mural]

bro cant read

[vestal fjord]

XD

[pseudo ravine]

You will need to be patient until everything is resolved

[vestal fjord]

sorry

[eternal dawn]

why is the bot not working? I have been unable to close the ticket for an hour and users cannot open it

[restive condor]

Our developer has been notified of these issues

• Please see the latest pin for details (#🆘│community-support message)

[unique spindle]

Thanks for the update boss 🫡

[outer sail]

Why I get this problem when I use any command

Warning: [010] You're doing that too quickly, try again in 5s

[restive condor]

Our developer has been notified of these issues

• Please see the latest pin for details (#🆘│community-support message)

[indigo spade]

bot have bug or what?

[restive condor]

Our developer has been notified of these issues

• Please see the latest pin for details (#🆘│community-support message)

[sour tulip]

I’m trying to set up the ticket took and it keeps saying

Your doing that too quickly idk what I did wrong

[restive condor]

Our developer has been notified of these issues

• Please see the latest pin for details (#🆘│community-support message)

[unique spindle]

Love the people who arent reading at all.

[toxic flame]

Lock this channel would you

[mighty thistle]

???

Tell the staff what to do, great idea. 😔

[shut bolt]

https://media.discordapp.net/attachments/771887985931059200/813811437255393370/3dtext2gif_bgntlhlhhbir.gif?width=450&height=225

[hollow cosmos]

why is the bot not working?

[restive condor]

Mate

[hollow cosmos]

[mighty thistle]

DAWG

[neon moth]

Help me pls,
I've already waited 3 seconds, I've already placed another panel, but it's not going

[restive condor]

Our developer has been notified of these issues

• Please see the latest pin for details (#🆘│community-support message)

[rustic robin]

READ THE CHANNEL pls

[unborn cobalt]

How do I make just the button blue?

[neon moth]

KKKKKKKKKKKKKKKKKK sorry

[hollow cosmos]

Just close the channel at the mod message lol

[rustic robin]

nah mb youre good

[pseudo ravine]

Please be nice about it

[rustic robin]

my fault

[plush vortex]

How many times have you had to paste that so far

[shut bolt]

https://media.discordapp.net/attachments/771887985931059200/813811437255393370/3dtext2gif_bgntlhlhhbir.gif?width=450&height=225

[cursive totem]

I have a problem. Can anyone close the ticket? I want to make a specific rank do that. It closes.

[pseudo ravine]

Hey there. By default anyone can close the ticket, yes

[willow scarab]

Does anyone know how I can contact or who can help me appeal a ban I received in Fortnite for no reason?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[austere prism]

How do I make all of these Dropdown items show up in the same panel if I can only choose the panel once?

[cursive totem]

I want the admini only who can

[pseudo ravine]

You can go to the Dashboard > Buttons > Close Ticket > Support Team Only >

[pseudo ravine]

Hey there. Each option requires a different panel

[austere prism]

Im sorry I'm just confused, a different panel for each option, wouldnt that defeat the purpose of having a drop down menu?

Ill give it a shot

[pseudo ravine]

No, that’s the entire purpose of the dropdown

It’s just a way to display multiple panels in a message

[austere prism]

So would I copy and paste this same embed into each panel?

[pseudo ravine]

Nope, that’s not necessary. Just on the panel you’re sending

[austere prism]

Appreciate u it worked

[pseudo ravine]

You're welcome, glad I could help! Thanks for supporting Ticket Tool!

[haughty kelp]

I need hel i have the error 267 my username is ELTROLEADOR_SC

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[round ether]

Como faço para criar ticket?

Dificil

[tender saffron]

Como cria ticket?

[tired trench]

Quem quiser criar ticket, por favor entre no meu servidor para eu tentar ajudar vcs.

Aqui está o link

[haughty kelp]

#🎫│make-a-ticket

[clear flame]

hi guys, I added the bot but it's showing 2 "Create a ticket" buttons instead of 1

[haughty kelp]

How can i make a ticket

Ok

[quasi path]

is it possible to temp disable a button and send a ephemeral saying its temp disabled?

[mighty thistle]

@cobalt sandal
If you need more clarification on role mentions, this is the place to ask.

[worldly helm]

Hey there 👋
Please elaborate and don‘t ping for support.

[mighty thistle]

???

Can you not

[worldly helm]

I asume you need help for ticket tool. Is that right?

[mighty thistle]

No

???

[worldly helm]

What‘s the reason for talking in this channel then?

[mighty thistle]

They didn’t respond to my point, so I figured I’d make sure the rule was in place. I missed it in the pins.

At this point, please leave me alone. 😭

[worldly helm]

Okay, i didn‘t know that. As you can see I was just trying to help out. Sorry if that‘s the case.

[cobalt sandal]

I am not being notified

Also message isn’t showing

@worldly helm

[worldly helm]

1: you did not use the right syntax.
2: Did you save the settings and opened a ticket at that exact panel

Use {ROLEID} or {@Role_name}

[shadow lynx]

can someone send the bot integration guide

cant find it in the docs

[tidal flicker]

Hi everyone, noob here!🤤🫠 My having trouble with the basic dashboard UI server configs. It is not clear to me what any of these fields represent as someone that has never set it up before. How does allow channels work? Which ones should I be allowing? How does allow roles and disabled roles work? Allow roles as in allow them to open a ticket? Disable roles like what bots? Don't tell me to look at the documents cos I started there and it didn't help, just looking for some pointers, thanks in advance

[timber solar]

Fam

[dusk wasp]

i have made these 2 roles have access to see tickets but when i open a ticket they are not in the ticket?

[restive condor]

Hey there! Dashboard roles are roles with Dashboard access, not tickets

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[restive condor]

Hey there! Allowed roles are roles allowed to use that command/button, disabled roles are roles not allowed to use that command/button.
Allowed roles override disabled roles

[restive condor]

Hey there! See below please

[humble sequoia]

Integrating an External Bot x Ticket Tool <:TicketToolGold:1073948897673748490>

Integrating Ticket Tool with an external bot allows you to customize your server's Ticket System further!

1. The external bot must output the $new or $ticket commands with the user's ID to start a ticket. Preferably in a private channel.

Eg. $new 12345678901234567890

2. Your ticket panel must be Command Style enabled

3. You must whitelist that bot's ID in your Dashboard ➞ Server Configs ➞ Bot section.

Otherwise Ticket Tool will not react to the command and a ticket will not be created.

4. If you'd like to include a reason in the command usage, feel free to do so after the user ID.

Eg. $new 12345678901234567890 Your reason goes here
This reason can then be shown anywhere in the Ticket Message with the {create.reason} variable

** Note:** If you have changed Ticket Tool's default prefix ($) please ensure to amend the prefix for the $new or $ticket commands.

Eg. If your prefix is -, then what you're looking for the bot to use is -new or -ticket

$botintegration

[dusk wasp]

fixed it thank you so much!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1808)

[crude copper]

hey

@restive condor

how to add bot

help me bro

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[crude copper]

How to add bot ticket to my server

[restive condor]

See above please ^

[crude copper]

thanks man

[tidal flicker]

When you say use that command/button, are you referring to the command that changes the setting? Meaning I would be setting this to admin role for example but blocking mods

[restive condor]

Im taking about the command or the button's settings you went in, to be prompted with a way of disabling or enabling roles

[tidal flicker]

Alright I think I got it, thank you

[acoustic sedge]

Is there a lifetime 1 time purchase option

[worldly helm]

Hey there!
Nope there isn't, you can buy it for 1 year tho.

[opaque sapphire]

Heyy i have a question

How can i make tickets like this

[worldly helm]

Hello. Please refer to the embed below.

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[opaque sapphire]

Thank you smm

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 437)

[jade topaz]

من وين اشتري العضوية؟

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[coarse tulip]

Hello. im here to ask why i cant create a ticket in the strongest battlegrounds discord server i wanna create a ticket to get a hacker banned but i cant somehow create a ticket.

[restive condor]

Hi there, that server seems to have been rate limited by Discord

Please try again later

There's nothing we can do sadly

[coarse tulip]

oh okay

[wooden yacht]

@humble sequoia @humble sequoia

How do I make a ticket to apeal my account in stfo?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[candid spire]

Wallet not connecting

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[north escarp]

Hi can i make the form not in a embed like a regular message?

[worldly helm]

Hey, yep!
You can use the {create.form.x} variable. Replace the x with the number of your form.

Then just use it in your ticket message.

[north escarp]

What is my form number

How do i know

[worldly helm]

Here for example you have 3 forms enabled. If you want the 1st one to be displayed use {create.form.1} etc

[bitter ember]

#🎫│make-a-ticket

[unreal rock]

bro stopped u ognna lost your money

[worldly helm]

Please dont talk in this channel unless you need support.

[unreal rock]

how to fix

"delete" dosent work with bots?

[worldly helm]

Im already helping you in a different channel.

[unreal rock]

you're not helping

you're telling me to use button

[worldly helm]

Yeah, just to get the error message.

as i told you here #premium-support message

[shadow lynx]

$botintergration

[cold night]

Is there a way to see who created a transcript in a ticket

[worldly helm]

Hi, do you need help with ticket tool?

[shadow lynx]

$botintergration

[shadow lynx]

how do i spell intergration

😭

[humble sequoia]

Integrating an External Bot x Ticket Tool <:TicketToolGold:1073948897673748490>

Integrating Ticket Tool with an external bot allows you to customize your server's Ticket System further!

1. The external bot must output the $new or $ticket commands with the user's ID to start a ticket. Preferably in a private channel.

Eg. $new 12345678901234567890

2. Your ticket panel must be Command Style enabled

3. You must whitelist that bot's ID in your Dashboard ➞ Server Configs ➞ Bot section.

Otherwise Ticket Tool will not react to the command and a ticket will not be created.

4. If you'd like to include a reason in the command usage, feel free to do so after the user ID.

Eg. $new 12345678901234567890 Your reason goes here
This reason can then be shown anywhere in the Ticket Message with the {create.reason} variable

** Note:** If you have changed Ticket Tool's default prefix ($) please ensure to amend the prefix for the $new or $ticket commands.

Eg. If your prefix is -, then what you're looking for the bot to use is -new or -ticket

$botintegration

[shadow lynx]

There we go, just needed that

🙏

[worldly helm]

Please use commands in #premium-commands or #🤖│bot-spam .

[shadow lynx]

I needed help from the bot

but noted, thanks

[cold night]

Is there a way to see who created a transcript in a ticket

Someone's spamming it in our server and there's nothing we can do to check

(I'm being framed rn)

[worldly helm]

Hey 👋
Inside the ticket it send an embed with the name of who saved the transcript upon the action.

[cold night]

Can I have an example pls 😭

This is what we see rn @worldly helm :]

[worldly helm]

Oh, sorry. You could use the logging feature

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[cold night]

So we'd have to enable it?

We can't check the old ticket transcript?

[worldly helm]

Nope

[cold night]

Thank you kind sir

[cold night]

You are a help!

[shadow lynx]

will turning off two step ticket remove the “support team” controls

[north escarp]

I have a problem so the transcript like saving it to times

[worldly helm]

Hey.
Dashboard —> Panel Configs —> Transcripts —> Auto save when Closed or deleted

You probably have that enabled and closed the ticket and then deleted that. Choose Close or Delete

[jade topaz]

Hello

[humble sequoia]

@outer sail, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

How i can ping admin role in the ticket

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

[jade topaz]

Ty lias

[jade topaz]

How i can add more button here

[neon solstice]

hei

cand somebody help

me please?

[iron remnant]

[humble sequoia]

@gentle swallow

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[marsh sierra]

thhzimm Este usuário roubou uma fruta Leopard de mim, não é confiável para operar " thhzimm "

[worldly helm]

Hey. Please refer to the embed below.

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[rustic ginkgo]

Help me, I had gotten a ticket and it disappeared and I can't get another one🇺🇸

me ajuda eu tinha pego um ticket e ele sumiu e nao consigo pegar outro🇧🇷 @pseudo glen

[marsh sierra]

thhzimm Este usuário roubou uma fruta Leopard de mim, não é confiável para operar " thhzimm "

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[worldly helm]

Hey! What‘s up?

[worldly helm]

Hey. Do u need help regarding ticket tool?

[marsh sierra]

hey I need help "thhzimm" he stole my Leopard fruit and I don't know what to do or if they can get him banned because it was something very valuable and he just blocked me

[worldly helm]

You already have been told you‘re in the wrong server.

[marsh sierra]

and I don't know how to report users on discord either but the truth is that I just want to get my Leopard back and I don't know if anyone can help me

[worldly helm]

We can‘t help you. Sorry!

[marsh sierra]

So what is this server about?

[worldly helm]

About the discord bot "Ticket Tool"
A support server for that/these bot(s)
( @humble sequoia / @pseudo glen )

[turbid mountain]

Can I somehow do it so that they can't open a ticket at a certain time? For example, I close it on the 23rd and reopen it on the 27th.

[simple iron]

guys how to fix ticket tool in yielding arts not working

its says this

Failed to Create
╰ Failed to create a ticket channel
╰ Discord rate limited
Docs page for this error
5169a0fe-f50c-11ed-a05b-0242ac120003

[pseudo ravine]

Hey there. You can blacklist everyone from making a ticket for those few days. Is that something you're interested in?

[pseudo ravine]

Hey there. You will have to wait until Ticket Tool is not ratelimited by Discord in that server

[simple iron]

how long do i need to wait?

normally

[turbid mountain]

Okay. Thank you

[iron night]

Gave +1 Rep to @pseudo ravine (current: #5 - 923)

[pseudo ravine]

It depends on how long the ratelimit from Discord was

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[iron night]

Gave +1 Rep to @turbid mountain (current: #354 - 1)

[simple iron]

i made my first ticket in august till yesterday but they wont accept it even if i have proof

[pseudo ravine]

That itself won't affect anything. It's because of the amount of tickets that have been created within a short amount of time

[simple iron]

a ok

but how do i get unbanned tho

i have proof but they wont accept it

[pseudo ravine]

That's not something we can control unfortunately

[simple iron]

ok

[inland lynx]

Could someone answer?

Hi John, I asked you for clarification regarding the checkbox you mention in the screenshot message

[waxen dust]

Let me check

[waxen dust]

Sorry I was a little cautious. I where in the wrong section when I went here on ticket dashboard on the web:

Dashboard —> Panel Configs —> Limits

I could change the options for the user to open 1 to several tickets.

[inland lynx]

Don't you use ☐ and ☑ ?

Something preset that allows you to check off the various choices in a long list would be useful

[waxen dust]

You can use something called forms to setup various things to check off

https://docs.tickettool.xyz/dashboard/panel-configs/form-options

[inland lynx]

Isn't it used to enter text?

I'm only interested in the check mark but I don't understand how the form can work with ☐ and ☑

[waxen dust]

Don’t know but I think you need to be premium to be able to use it.

[clever iron]

Hi

[inland lynx]

I don't understand. You inserted the square in the message

https://cdn.discordapp.com/attachments/1318959625214754816/1318959646861688873/image.png?ex=67682ce4&is=6766db64&hm=97a2dd4808d40eb9b7cbc98e759a700932b6b70aa3472efcbf606359ff7f382b&

What were you referring to with this?

by clicking the ☐

[still rapids]

hello, I was wondering if the ticket tool premium bot is free?

[inland lynx]

It isn't

[still rapids]

oh alright

[past quarry]

How can I delete a panel? Whenever I try and delete it I get this error message.

[restive condor]

Hey there! 👋
That's just a security measure to prevent you from accidentally deleting all your panels.

If you'd like to delete your last/only panel, create a new one first 🙏

[past quarry]

Ahhh okay thank you

[woven skiff]

I was unable to open a ticket so as to submit my address on particular discord. Please what can I do?

[restive condor]

There's nothing we can do sadly

Please reach out to that server's staff

[astral pumice]

i need help

how do i make it so someone has to claim the ticket from my ticket staff role and so the ticket tool bot auto roles the person that pressed creat ticket?

[valid gyro]

Eu preciso de ajuda

O bot não responde eu

[nocturne brook]

Hi I'm a youtuber trying to set the bot up if someone where to help me i will reward them greatly

Pls dm me

[past quarry]

How would I remove/edit the second button on the embed?

[pseudo ravine]

Hey there. Both of those require a premium subscription. Do you have one?

[pseudo ravine]

Hey there. Please do not offer rewards for someone to help you. And please do not take support into DMs

If you need support with Ticket Tool, you can ask in here or #🎫│make-a-ticket

[pseudo ravine]

Hey there. You can go to the Dashboard > Panel > Attached Panels > Remove the panel from the list

[astral pumice]

no i dont how much does it cost?

[pseudo ravine]

Please refer to the embed below!

[humble sequoia]

Ticket Tool Premium

You can purchase Ticket Tool Premium here! Buying it on our website allows you to have full control over your subscription:
Cancel your subscription at any time
Change your billing interval (yearly/monthly)
Change your payment method
Add or remove server slots to your subscription
Transfer the subscription between servers

Note: This level of control is only available when purchasing the subscription from our website.

You can manage your current subscriptions here, any billing questions or concerns, feel free to create a Billing Ticket via #🎫│make-a-ticket

[pseudo ravine]

Please note, that the price for a monthly subscription is now $8/month

[past quarry]

Am I only able to have a maximum of 5 questions on the form?

[nocturne brook]

Sorry the reward was a Showed out but I'm sorry and it will not happen again 😔

[past quarry]

Damn I think you should give them a shoutout anyway

[pseudo ravine]

Hey there. Yes, that’s a Discord limit

[humble sequoia]

━━ Vortexlive's inquiry has been moved to a ticket ━━

[dense arch]

any reason why i cant click manage here? i have admin role in the server so i cant figure out why its greyed out. other members with the same roles as mine can click it

[fluid leaf]

Hey there!
I'd like to ask what could be the reason that the ticket channels open on top of the server and not in the designated category.

The bot has every permission, the category was selected for both open and closed tickets and (from the dashboard and no error message) everything should work fine. We're just confused why it's not working lol

[shadow lynx]

Try saving then re sending panel

[fluid leaf]

Did that a couple of days ago and the issue still occurs (today at gmt +2 8am someone opened a ticket and the channel was still on the top)

[humble sequoia]

Frequently Asked Questions

Identifiy the number of your question and select it using the menu at the end of the message
- How do I create a panel?
- How do I send a panel?
- How can I grant my team access to tickets?
- How do I add/remove users from a ticket?
- How to automatically ping my support team on a ticket?
- How do I set what category tickets are created in?
- How does claiming work?
- What is the prefix and how do I change it?
- How do I limit the number of tickets a user can create?
- How do I set a transcript channel?
- How do I set permissions for tickets?

[worldly helm]

Hey there!
Does the channel have 45 Tickets in it already?

[fluid leaf]

No not at all

[worldly helm]

Does the bot have permission to manage channels inside that category?

[fluid leaf]

Yes

With embed and attach file too

And send message and read channel history

[worldly helm]

Please try giving the bot the administrator permission for testing. Then try open a ticket again.

If that works you can remove the administrator permission from the bot again, the bot is missing permissions.

[fluid leaf]

Alright I'll check that out

[dense arch]

i even tried giving dashboard permissions to the admin role but nothing works :(

[worldly helm]

Please #🎫│make-a-ticket for fast support.

[dense arch]

ah i thought that was for like, more serious issues

[worldly helm]

Ohh no worries, if you need help regarding ticket tool (doesn't matter what it is about) you can ask in here or make a ticket ;)

[granite wind]

help me, I was banned for nothing in the strongest battlefields, I was standing in afk, I was kicked, I went back in and there was a ban error 600 support woke me up in the game, I spent more than 1000 robux there

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[granite wind]

can I be banned?

[shadow lynx]

Your in the wrong place

[granite wind]

and where do I need to write to be banned?

[worldly helm]

We don‘t know.

[granite wind]

well okay

[feral heart]

Hey there
I'll just ask this question, since doing two items (dropdown items) in the same panel makes it so the other items don't show up in that panel, then how did this panel create multiple items in the same panel?

(this is from another server)

[worldly helm]

Hey! What exactly do you mean?

Could you maybe show a screenshot?

[knotty depot]

Bro pls do ma ticket

[worldly helm]

Hey! What do you mean?

[knotty depot]

plsssss

My ticket

[worldly helm]

I do not have access to tickets. Please be patient and wait.

[knotty depot]

ight

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[shadow lynx]

@feral heart ^

[worldly helm]

Hello. I am already helping the user. Please keep it at 1 user at a time.

To prevent confusion.

[shadow lynx]

Just tryna help…

[worldly helm]

I know but still i am already helping the user and i have a plan in mind that im going thru to help that person.

[shadow lynx]

sorry :(.

[feral heart]

I'm talking about how it's possible to have multiple items in one panel (the dropdown option one) since I saw it on another server. Also here's the screenshot

[worldly helm]

Please refer to this guide.

[errant belfry]

How make the ticket choose

Not buttons

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[worldly helm]

Hello. Please refer to the embed above.

[vapid wave]

Hello, how can I make it so that when a user opens a ticket, a specific role is notified? In my case, this is the "staff tag"

[worldly helm]

Hello. Please refer to the embed below.

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[jade topaz]

How can I create drop down style under “/ commands “ ?

@humble sequoia

[worldly helm]

Hey! What do you mean under "/commands" ?

[spiral wharf]

My ticket has not create

[worldly helm]

Hey there! What is the error message?

[spiral wharf]

Yes

My ticket is not generating.

[worldly helm]

And what is the error message to that?

[obtuse star]

Umm

[humble sequoia]

@obtuse star, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[obtuse star]

Is there any way I can Block a member to creat tickets
@worldly helm

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or buttons.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[worldly helm]

Please refer to the embed above. It is only for roles.

[vapid wave]

thanks

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 438)

[crisp pawn]

i cant create ticket on one server 😭

[jade topaz]

How to add external website ?

[sinful jolt]

the claim ticket button isnt showing up, i have it enabled

[molten creek]

i have this problem too

[dire trail]

Hello sir please

Give me Invite Link

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[pseudo ravine]

@molten creek Please refer to the embed above!

[maiden ginkgo]

How do I get a suggestion ticket

[shadow lynx]

do s!suggest in #🤖│bot-spam

[worldly helm]

Wdym?

[worldly helm]

Hey! The invite of the bot?

[maiden ginkgo]

.

[shadow lynx]

usage is s!suggest [suggestion]

[maiden ginkgo]

Ok

[molten creek]

is it possible to make it so that the admin can offer to close the ticket for free?

[worldly helm]

Hey! As far as i know offering to close tickets does not cost money 😅
Please elaborate.

[fringe patio]

Hi

Can you help me?

[worldly helm]

Hii!
Sure what's up?

[fringe patio]

I was banned for Exploiter, but I didn't even have hacks

[worldly helm]

We only provide support regarding ticket tool.

[molten creek]

that the admin presses the button, he will give the reason why he wants to close, and the person who wants help can refuse or accept it

[fringe patio]

So this is not possible to solve?

[worldly helm]

Atleast not here.

[fringe patio]

Ok,But where is it?

[worldly helm]

You could make the close message ask if the issue is resolved, then the user can click the button Yes, it is resolved or No, it is not You can just rename those buttons.

[worldly helm]

We don't know sorry.

[fringe patio]

😦

And to write if it has not been resolved

[molten creek]

well, is it possible for the admin to write a reason there?

[worldly helm]

he could use the /closerequest command and choose a reason there, then use the {reason} variable inside your close-ask-message.

[harsh wing]

what is the Variable for display name

[worldly helm]

Hey there! 👋

It's {ticket.user.name}
https://docs.tickettool.xyz/dashboard/panel-configs/variables

[harsh wing]

i want to put it for claim user but its put user the ticket opener not the ticket claimer

[outer python]

Dont i get premium support if i buy premium bot, which i have?

[harsh wing]

its still get the id not the display name

[worldly helm]

Hey, what exactly do you mean?

[worldly helm]

Well, what variable did u use?

[outer python]

I bought premium bot, so i expect to be able to make a premium ticket support here on support server.

[worldly helm]

Sure, sorry about that. Give me a second.

There you go, given the role.

[outer python]

Oh that was fast xD tyvm.

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 440)

[worldly helm]

No worries, glad i could help!
Thanks for supporting ticket tool!

[harsh wing]

claim.user

[worldly helm]

Did you look at the marker in that picture?

[harsh wing]

wdym?

[worldly helm]

{ticket.user} gives the user ID, but {ticket.user.name} gives the user name.

{ticket.user.name} Is a sub variable of {ticket.user}. The same subvariables can be used in {claim.user}

[worldly helm]

all together means you should use {claim.user.name} cuz that is a sub Command from {ticket.user}

[jade topaz]

yo

how do i tag roles

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[jade topaz]

do i need

to put ** those stuff ?

[pseudo ravine]

No

[jade topaz]

okeyy

thx

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[marsh hare]

where do i go on the dashboard to change this text?

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[marsh hare]

oh its a premium feature

[pseudo ravine]

Nope, you don't need premium to edit the description of the Panel Message

[marsh hare]

Well it didn't allow me to do that, it's greyed out

[pseudo ravine]

The only thing that isn't greyed out is the description

[compact finch]

Can I get some help

[nova hound]

Idk what to do and its been like this after i kicked it and invited it back

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[nova hound]

How do you add multiple tickets to one drop down pannel

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[stark rune]

<:emote:1319996697467686912> Available commands

Use /help <command> to get more information

help
info
list
ping
guildmembercount
searchdocumentation
report
warns
setup
frsetup
desetup
essetup

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[chrome radish]

How do I get the code?

[crimson coral]

It’s if you have a code for premium

[quasi path]

if you have multiple panel buttons, can you still put a limit so the limit affects all the panels

so like its a global limit on all instead of per button

[real valve]

Why dose my Ticket tool delete my messages

[jade topaz]

is there any possibility to save form opening if tickets are opened via $new command sent by another bot? because as I noticed forms are opened only if you click on button or dropdown menu sent by ticket tool, via commands forms dont work for some reason

[idle flint]

Forms will only work if the ticket opening is directly initiated by the user, ie, I cant open a ticket for you and you get the form modal pop up on your screen

[jade topaz]

sad

[idle flint]

Discord limitation, not Ticket Tool limitation. Discord does not allow me to force a popup on your screen

[storm hearth]

how do i make it so the transcript saves to a certain channel

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[worldly helm]

Hiii!

[storm hearth]

tanks

[hollow ermine]

How do i make it so if people have any problems they make private tickets with the bot that only them and i can see it and i can solve it?

[worldly helm]

Hey! It only works if you‘re the server owner and no one on the server has the Administrator permission.

[hollow ermine]

Oh ok tnx

And how can i make it like this:

Do i do /setup?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

Just refer to the embed above ^^

[hollow ermine]

Ok thanks

I tried but it says the application didnt respond

[worldly helm]

Sorry for the late reply, please #🎫│make-a-ticket for fast support.

[frozen badge]

Help get unbanen

/help

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[green cairn]

Hello

[vital kraken]

hi! i used /setup and it's showing, the application did not respond..

what do i do?

[topaz rock]

One of my servers aren't showing here what do i do.

[shadow lynx]

click sync serrvers

[topaz rock]

Doesn't work.

[shadow lynx]

r u owner/admin role?

[topaz rock]

Yeah, i have manage server permission.

[shadow lynx]

refer to this

#🆘│community-support message

[mint vigil]

Patulong po di ako makapasok server

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[worldly helm]

Hiiiii! 👋
Please try using the /debug command.

[restive canopy]

how do i allow only people like admins and HR's to close tickets and not casual members

[worldly helm]

Hey there! 👋
Dashboard --> Panel Configs --> Buttons --> Delete ticket --> Allowed roles --> Select a role that only you have.
Dashboard --> Command Configs --> Delete ticket --> Allowed roles --> Select a role that only you have.

[worldly helm]

Hey!
Dashboard --> Panel Configs --> Buttons --> Close ticket --> Allowed roles --> Select the roles that you want to have access to the button.
Dashboard --> Command Configs --> Close ticket --> Allowed roles --> Select the roles that you want to have access to the command

[restive canopy]

God bless you, and thank you.

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 441)

[worldly helm]

God bless you too. Have a nice day. Glad i could help

Nope, i only provide support here. Sorry! Feel free to ask anything in here as long as it is regarding ticket tool ;)

I am helping you, if you don't accept the help i provide, don't ask me 🤷
But lemme tell you, we can get everything figured out here.

[neat orchid]

what should i do?

[worldly helm]

Hey there! 👋
The bot is missing these following permissions for that channel. (Marked with ❌)

[neat orchid]

Como eu ativo?

How do I activate?

[worldly helm]

Right click on the channel name (hold down instead, if on mobile) > Edit Channel > Permissions > Ticket Tool > enable the permissions marked with ❌

[neat orchid]

Clique com o botão direito do mouse no nome do canal (mantenha pressionado, se estiver no celular) > Editar canal > Permissões > Ferramenta de tickets > habilite as permissões marcadas com ❌

[quick widget]

how do i ask a ticket?

[worldly helm]

Hey! Please elaborate.

[quick widget]

to ask for support

i have a problem with my nintendo switch

entering on atmosphere

[worldly helm]

We only provide support for Ticket Tool. Sorry!

[neat orchid]

Can you send me a video explaining?

@worldly helm

[worldly helm]

Yes i'm doing one right now. Please don't ping for support.

[neat orchid]

Ok tysm

[worldly helm]

There you go. Sorry that it took so long.

[neat orchid]

Can you teach me how to put the boot in the channel?

Bot

[worldly helm]

You just have to give the bot the permission to view the channel. Then it is "added" to the channel.

[neat orchid]

Ok tysm

[neat orchid]

YESS

❤️

[worldly helm]

There you go

[hollow prairie]

I even kicked Ticket Tool and then added it again, still it no command works for some reason

[worldly helm]

The bot is missing some perms for that Channel

[hollow prairie]

Wait I will check them 🫡

[hollow prairie]

nope still not working

[worldly helm]

Try using the command again

[worldly helm]

The bot is still missing those permissions.

Right click on the channel name (hold down instead, if on mobile) > Edit Channel > Permissions > Ticket Tool > enable the permissions marked with ❌

[hollow prairie]

https://discordapp.com/channels/509192800865353738/662692902245498910/1320785567524323389

[worldly helm]

Now the bot is only missing the Manage roles permission inside that channel.

Please try doing /setup again, it should work now

[hollow prairie]

Thank you so much 💗 Ticket tool is finally working for me now :))

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 442)

[proud osprey]

How to I change the ticket message

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[worldly helm]

Hiiii!

[proud osprey]

I meant this

[worldly helm]

Yeah, that's what the guide is for

[proud osprey]

Yh but it is js changing the @krazy welcome message

[worldly helm]

Click on "Embed Editor"

[proud osprey]

Ok

Tnks

I did that it showed in the message preview and I saved it

But it doesn’t show when I show when I create a ticket

@worldly helm

[worldly helm]

1: Did you create a new ticket after saving settings?
2: Did you open a ticket at the correct panel?

[proud osprey]

Yes and yes

[worldly helm]

Please check your dashboard if you saved the settings. Then open another ticket and check if it is the right panel.

[proud osprey]

It is the right panel but lemme recheck

Was I meant to put in the message in embed description

[worldly helm]

Yes.

[proud osprey]

I did

I don’t know why it is not working

[worldly helm]

What panel id does the panel have you edited?

[proud osprey]

Lost

[worldly helm]

Not the name, the ID

Standing left to the name of the panel

For example:
1 | Test
2 | Another test

[proud osprey]

Later I’m busy rn

[twilit stratus]

can ticket do Multi-Panels

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[twilit stratus]

thx

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[proud osprey]

@worldly helm back

[barren cave]

need help the following message pops up everytime i try to create a ticket Failed to Create
╰ Failed to create a ticket channel
╰ Discord rate limited

[worldly helm]

Heyy! 👋
That server has been rate limited by Discord for an excessive amount of tickets created within 24h.

Please reach out to server staff so they switch to threads instead of channels, or try again tomorrow.

[barren cave]

o tysm dude

[coral mantle]

I can't add channel please help

[surreal wadi]

need help with message that pops up when i try to create a ticket

[pseudo ravine]

Hey there. You will need to find a different way to reach out to the staff of that server to inform them about the ticket system

[surreal wadi]

alr thx

[pseudo ravine]

You’re welcome, glad I could help!

[prisma verge]

Is it possible to /add a user to threaded tickets?

[desert kindle]

Hello

Help me pls

[past quarry]

Is it possible to change the channel naming scheme?

So instead of it saying ticket-0001 it says application-0001

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[worldly helm]

Hey! Please refer to the embed above

Note: It is premium only.

[worldly helm]

Hey there! You just have to ping the user.

[worldly helm]

Hii there!
You have already been told, you are in the wrong server.

[desert kindle]

Hi

Oh sorry

😦

I had the problem of wanting to retire my soul gun, and it was donated. And it was my only weapon 😦

[worldly helm]

As i said we can't help you.

[desert kindle]

Ok thanks 😦

[icy pumice]

Hey, is there any way for links to be properly embedded after they were submitted via forms within a ticket?

Please tag me once you answer.