🆘│community-support

[worldly helm]

Hey there. Could you try using the /debug command in that channel???

[frosty shell]

alr

^^^

[worldly helm]

The bot is missing the Read channel permission for that channel.

[frosty shell]

Alr, Thank you

[arctic crypt]

good day ser , i not sure what is happen , i have already add to server , but the dashboard not showing up for that ticket server that i have added.

[worldly helm]

Hello 🙂

** «You don't see your Server on the Dashboard?»**

There are mulitple options to fix this issue.

1: Make sure you have access to the Dashboard. ( Do the /permissionlevel command in your server and send a screenshot in here)
2: Click the Button on the Dashboard
3: Log out and log-in again

[arctic crypt]

permision on the server for that ticket tool?

[worldly helm]

No, for you. Just do /permissionlevel

[arctic crypt]

do the permissionlevel on the server?

[worldly helm]

Yes.

[arctic crypt]

one moment

[worldly helm]

Yep, that exact command.

[arctic crypt]

just press enter?

[worldly helm]

Correct

[worldly helm]

Could you try using the /debug command

[arctic crypt]

one moment

[worldly helm]

Please give the bot every permission marked with ❌
(Only Read channels)

[arctic crypt]

one moment

[arctic crypt]

ser , how to set for the permission again?

[brave pond]

How to create a panel

[worldly helm]

Channel settings --> Permissions --> Select the ticket tool role --> View channel

[frosty shell]

/setup

[brave pond]

Okay

[worldly helm]

Hey. You can click the on your dashboard.

[brave pond]

Ok

[arctic crypt]

type in the channel that has the permission on it become lik tthis

but my dashboard not poping this server

[worldly helm]

That means you don‘t have access to the Dashboard.

[arctic crypt]

only the owner able to access it? or the owner already assign me as admin

[worldly helm]

you either Need Administrator or a Dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Nov 24, 2024, 1:44 PM

[mild shuttle]

How to fix this?

[arctic crypt]

would like to ask how to put the dashboard role for me ?

[worldly helm]

Hello. Please elaborate

[faint lagoon]

Ticket Tool is not working on mobile for some of my users. When they go to submit a form, there is an error message. Has anyone experienced this before?

[worldly helm]

The owner has to do it.

[worldly helm]

Hey. What is the error message?

Please let me help that user to prevent confusion

[faint lagoon]

One moment, please, she is re-creating the error.

[worldly helm]

This channel is for support only, lets keep it that way.

[faint lagoon]

I guess it didn't like being told on. It worked this time. But I told her to get a screenshot if it happens again. Thank you for the help @worldly helm I appreciate you. 🙂

[iron night]

Gave +1 Rep to @worldly helm (current: #17 - 369)

[worldly helm]

Sure, no worries! Glad i could help

[arctic crypt]

the owner do it ...but it appear like this.

[worldly helm]

The owner does not have to send a panel to give you a dashboard role.

[arctic crypt]

he have to check it on ticket dashboard there set the role for me ?

[worldly helm]

Please #🎫│make-a-ticket .

Hey. That is not a feature ticket tool provides.

You can google, but im pretty sure the bot "Dyno" has such a feature.

[slender geyser]

Why?

[sinful orchid]

hey, hope someone can help me - i would like to tag a person in the ticket message when it is created. i found the variable to tag a role but not a specific user. 😊 anyone know the variable for that?

[proud crypt]

can someone help me? ive been put in charge of a discord server and theyd like the ticket tool remove is some one able to help me with this

[jade topaz]

How do I set members to have pic perm when they open a ticket?

[worldly helm]

Hey.
Dashboard --> Panel Configs --> Permissions --> Ticket owner, open ticket --> Attach files

[worldly helm]

Hey there! Please elaborate

[proud crypt]

they would like the ticket tool totally removed from their discord server. as the members dont fell they need it

so i need to like kick the bot but it doesnt work

[jade topaz]

Tyyy

[worldly helm]

Do you have dyno, wick, etc?

[proud crypt]

no

its just ticket tool

[worldly helm]

Please check your audit logs.

[dense venture]

how to make it so that when closed ticket automatically deletes

as well as auto delete after 1 day of nobody talking

[worldly helm]

Hey! Dashboard --> Panel Configs --> General --> Two step ticket

And you can use the automations system to make a ticket be deleted after 1d of nobody talking.

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[proud crypt]

i cant see any name of the bot it is just ticket tool

It doesn’t show anything on the audit log from that long ago

[dense venture]

i dont understand, where can i do this?

[worldly helm]

Dashboard --> Panel Configs --> Scroll down --> Automation

[worldly helm]

are you the owner?

[dense venture]

which should i add?

[pulsar horizon]

What is the solution now?

[hushed mortar]

How did i use the invites

[acoustic cloak]

Quick question, I dl the ticket tool and it says dl successful, how do I get it to show on my kf

[jade topaz]

Yo can anyone help me

[charred granite]

Hey i got quesiton i see my old discord ticket, there was file to dlowand on it, when i press to get that i get This content is no longer available.

[restive condor]

Hey there! Is that when downloading the file or opening the link?

[restive condor]

Hey there! How can I help?

[jade topaz]

Hey Danbulane

[restive condor]

Hey there! What exactly do you mean?

[restive condor]

Hey there! Please create a new panel on the Dashboard

[restive condor]

Check for message

[jade topaz]

How to create this type of transcript

[restive condor]

That's not a transcript, that's a Ticket Created DM message
Dashboard > Panel Configs > Automations
Please note that's a premium feature

[charred granite]

i tried open link adding it again to discord but i got

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[brittle scarab]

اين رول تذاكر

can you speak arabic

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[long fractal]

I can

[stoic fern]

HOW CAN I FIX THIS

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[dreamy ibex]

Is it possible to set the free version so that each person can create a ticket once every 24 hours?

[charred granite]

?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

Hey there! It's currently not possible to do time limits/cooldowns.
You can only limit how many tickets can be opened at once per user

You're in the wrong server mate

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[dreamy ibex]

can you add to the list for the next update? 😁

[charred granite]

i tried open link adding it again to discord but i got
https://cdn.discordapp.com/attachments/776680605517742090/1310300526482817226/image.png?ex=6744b7f5&is=67436675&hm=f75546c828a34798c6521dd669c980b3074b89344cf444b3b73aa3b4a169c3cd&

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

You can make suggestion 😄

[humble sequoia]

Suggestions for Ticket Tool

To make a suggestion use the s!suggest suggestion command in #🤖│bot-spam. Note that you'll suggestion will be first reviewed by our Support Team before it's posted into #💡│suggestions, channel in which you'll be able to vote for other suggestions!

[charred granite]

?

[dreamy ibex]

is there a channel for suggestions somewhere?

I can't write on the #💡│suggestions channel

[pseudo ravine]

We are not Discord Support. We only provide support for the Ticket Tool Discord bot

[restive condor]

Please read the embed with instructions

[hard bane]

where so i open up a ticket

[restive condor]

#🎫│make-a-ticket

[dawn orchid]

@humble sequoia

[dreamy ibex]

Is it possible to copy ticket settings to another server?

[restive condor]

Hey there! Yes, see below please

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[dreamy ibex]

Thanks

[heavy urchin]

How can I make it so it will @ a role when the user opens the ticket

[jade topaz]

Panel config -> General -> Support Team Roles

[heavy urchin]

no I want the open message to be like this: Thank you for opening up a ticket, a member of our @support team will be with you shortly

[iron night]

Gave +1 Rep to @brittle matrix (current: #347 - 1)

[hoary forge]

Like panels config --> Messages --> Edit ticket message.

[heavy urchin]

no i got it, all i had to do was format it like {role id}

[wet otter]

Heyyy soooo I tried to ping a role in a ticket and it's consistently just saying undefined (I've tried to ping it all the different ways) it only works with the native discord syntax for whatever reason but it says undefined

[jade topaz]

Show ss

[wet otter]

Proof it exists and proof it's not working 😭

One possible issue I've noticed, two of the people that have that role can't be pinged either. So idk if that might be related

[worldly helm]

Use <@&RoleId>

[wet otter]

I tried that too. It only works the one way to even get a ping

[worldly helm]

then please make sure the bot has Ping everyone and all roles

[wet otter]

Wait. It's working now 😭 why did it not work before??? 😭 Nevermind. Lol thank you 🥹

[worldly helm]

You‘re welcome, glad i could help

[drifting sky]

Sorry can Somebody Help me Out. I ve registred me in astroearning. And send Money to IT but the Money didnt arrived

[humble sequoia]

⚠️ Du bist hier falsch

Wir bieten hier ausschließlich Support für den Ticket Tool Discord Bot an und können dir leider nicht mit irgendetwas anderem weiterhelfen.

- Bitte melde dich bei einem, für dein Problem geeigneten, Support Team.

Wenn du keine weiteren Fragen hast, die das Ticket Tool betreffen, schließe bitte dieses Ticket.

[worldly helm]

Hello. He‘s in the wrong server, we only provide support for ticket tool.

[polar knot]

Hi

i have a question

what command is it that the bot mark for example my mods?

when ticket gets opened

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

follow instructions above

[polar knot]

cant click at message conent

[austere forge]

you're not in the right place
Dashboard > Panel configs > Ticket

[polar knot]

ty bud

@austere forge ty bud. a small question

[iron night]

Gave +1 Rep to @austere forge (current: #8 - 685)

[polar knot]

could u explain me ho to change pannel message

[austere forge]

Dashboard > Panel configs > Panel - Edit panel message and open embed editor

[polar knot]

alright

and can i create channel in which these categories send the ticket?

[austere forge]

do you mean that every time a ticket is created, it goes into a specific category?

[polar knot]

ye

that i know what the ticket like ks

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[austere forge]

see details above

[polar knot]

is* for example someone want to do a complaint about a member

ty brodie. thats it

@austere forge ty brodie

[iron night]

Gave +1 Rep to @austere forge (current: #8 - 686)

[woven tapir]

Is there a feature here that if someone opens a ticket, they should answer questions first

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[austere forge]

see details above

[woven tapir]

What about mention a specific user in the ticket without adding them?

I mean automatically

[austere forge]

To see all the variables mention, refer embed below pls

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[woven tapir]

Where should I put the variable so that then get the notifications if someone opens a ticket?

Thank you so much

Thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #8 - 687)

[austere forge]

refer embed below

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[woven tapir]

Thank youu

[jade topaz]

Hey

[dense iron]

@jade topaz Yo

[jade topaz]

Can anyone help me on something

[dense iron]

What you need help with

[jade topaz]

How to get premium subscriber role

[dense iron]

Just make a role

[jade topaz]

In this server

[dense iron]

Yeah

@jade topaz Can you help me with something

[jade topaz]

?

[dense iron]

@jade topaz You know how to set up ticket tool thing for your discord server

[jade topaz]

Ye

[dense iron]

@jade topaz Can you help me with it

[jade topaz]

Ok

Stop pinging every moment

[dense iron]

I'm send you my discord server on Dm

[worldly helm]

@jade topaz and @dense iron please keep all of the support in this channel.

[worldly helm]

Hey. It does not seem like you have an active subscribtion.

[jade topaz]

Hey how to

make it @ my team

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

Hello. Look above

[wild tusk]

hi, i used the bot for months but now when i use a command it says "the application did not respond". Can anyone help me?

The tickets I have already created works fine

[austere forge]

make sure that the bot has : VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel where your run the commands

[wild tusk]

it worked, thank you, I thought I did it

[jade topaz]

Thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #17 - 370)

[jade topaz]

W helper

W"

[dense iron]

Somebody in here know how to do the ticket tool thing

@jade topaz Yo

[worldly helm]

Hello. Stop pining for support! You can use the /rename Command. Auto-rename is a premium only feature

[autumn yoke]

!help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

𝕐𝕠

[clear citrus]

hello

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

Hey lias uhh how much did the server have to be boosted for

IMA set it up automatically with ticket tool like this server

[worldly helm]

Please elaborate

[jade topaz]

Like how much did nitro have to be boosted for the hat because on my server says nitro

but on here its free ??

[worldly helm]

The emojis from this server are only on this server, you can use them on other servers with nitro, but not without nitro.

[jade topaz]

Oh OK how much did it have to be nitro boosted for everyone to use it:?

⁉️

[worldly helm]

None, as soon as you have nitro you can use it on other servers. no need to boost for that.

[jade topaz]

oh OK thanks

[rotund acorn]

I would like to know how to make the ticket tool mark a position on discord, as I need it to mark it in the message

[restive condor]

Hi there, what exactly do you mean?

[rotund acorn]

Like this: I need you to mark a position in the message that appears at the top of the panel when someone opens the ticket

[restive condor]

Like ping a role in the message?

[rotund acorn]

YEA!!

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

See above please ^

[rotund acorn]

Ok

Vlw tmj

[vocal thicket]

i just created a backup server that uses ticket tool, is there a way to copy over the same ticket bot settings from one server to the other?

[wintry cape]

why does this keep happening?

[median wigeon]

Did it have al the permissions

[wintry cape]

yes

let me check

yh it does

[restive condor]

Hey there! Yes, see below please

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[wintry cape]

could you help me with my issue

why does this keep happening

[restive condor]

Hi there, Ticket Tool is missing the SEND MESSAGES permission for that channel

[wintry cape]

okay thanks

[coarse flame]

Can anybody help please, i opened a ticket to subscribe on Sunday and ive had no response! Im new to this so have no idea what to do!

[median wigeon]

Your here at the wrong place, this is voor Tickettool support

[sleek tartan]

Hello! Just wondering if there is a way where I can make it so that when a Ticket is claimed, the ticket will be renamed to have their name in it.

EX.) I claimed a Ticket. The tickets name should now be Rocket-1234

[restive condor]

Hey there! 👋
Yes, you can use the {author.name} variable in your claimed ticket name.
The full thing would look like:
{author.name}-{count}
(Dashboard > Panel Configs > Claiming)

[vestal egret]

Can anyone help me? I don't know how to add the ticket bot to my server

[sour tartan]

what is best source to upload image, it wont load ?

[polar knot]

how can i do that, that when someone joined my serv that he have to open a ticket?

to get a role

[strong basin]

How do I set the ticket log?

[worldly helm]

Hey. Please refer to the embed below!

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[vagrant condor]

Why can members close tickets even tho i put that only a certian role can and toggled support team only? This is only for one certian ticket

[worldly helm]

Hey. Make sure you disabled the command for them, aswell as the button.
Dashboard --> Command Configs --> Close ticket --> Allowed roles
Dashboard --> Panel Configs --> Buttons --> Close Ticket --> Support team only

[vagrant condor]

Thank you i forgot i could disable the button

[iron night]

Gave +1 Rep to @worldly helm (current: #17 - 372)

[vagrant condor]

figured it out before this but ty still:)

thanks @worldly helm

[amber glacier]

My ticket transcript isn’t working even tho I’ve done everything as in gave permissions have a made channel for it and it just says ticket transcript failed missing permissions

[worldly helm]

Hello.
While doing what, clicking the button or using the command?

[amber glacier]

Clicking the button close then transcript but it doesn’t save in transcripts

[inner vale]

how do i use custom emojis/emotes on the dropdown-style

[spare basalt]

Can someone help me, Im trying to link up ticket tool to a embed is it possible?

[fervent marsh]

I created a ticket, how or where can I see the status of the ticket?

[primal quest]

Hi. How do I put in the panel the ticket options, and each option has a personalised catalogue and a custom grade (explanation in Arabic please)

[hushed cradle]

how to change it like rrewrite the to create?

[torn herald]

My account ABIDULLA has been locked. Can someone help me in Activating my account

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[worldly helm]

Hello. Please refer to the embed below!

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[worldly helm]

Hey, its not.

[worldly helm]

Hey, you can use $id :PabloTiphat: for example to get the id of the emoji, copy paste the full answer into the Dashboard

[torn herald]

my desitorrents account is locked. how to activate?

[worldly helm]

You‘re in the wrong server.

[primal quest]

Hi. How do I put in the panel the ticket options, and each option has a personalised catalogue and a custom grade (explanation in Arabic please)

[jade topaz]

Uh what do you mean?

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[jade topaz]

@worldly helm how did you do that?

[worldly helm]

Do what

[jade topaz]

Oh i figured it

[hushed cradle]

TQ

[spare basalt]

How do I make a button that opens up a select menu?

[worldly helm]

Hey. Please elaborate.

[spare basalt]

So, Like when you click a button you will be send a text that you can only see, and pick what type of help you need in the select menu

[worldly helm]

That is not possible with ticket tool.

[spare basalt]

Do you know which one it would be possilbe with by any chance?

[worldly helm]

Nope, i don't. Sorry!

[ember jolt]

Help please

[humble sequoia]

@ember jolt, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[worldly helm]

Give me a second to check the debug logs.

[ember jolt]

Thank you

[iron night]

Gave +1 Rep to @worldly helm (current: #17 - 373)

[worldly helm]

The bot needs the View channel permission for that channel.

[ember jolt]

Okay let me try

[ember jolt]

After granting access to the channels its still not working

[worldly helm]

Could you try using the /debug command again?

[ember jolt]

Yes

[worldly helm]

It's still lacking the permission.

[worldly helm]

That's for the category, please try doing it for the channel itself.

[ember jolt]

Ok that worked, is there a way i can make it to where its automatically added to the channel to avoid having to do this for every channel that wont delete

[ionic panther]

Yo, anyone help me set up a tickettool?

[worldly helm]

Hey. do you have a specific question or do you just want to know how to set it up in general?

[ionic panther]

Know how to set it up

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

Please refer to the embed above

[jade topaz]

Lias how to make ticket bot @ us and make asign roles

if does

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

Do you mean when a ticket is opened( The asigning roles feature)

[jade topaz]

Yes

like in here it says don't ping @support team

We have already been pinged

[worldly helm]

Dashboard > Panel Configs > Ticket > Ticket Opened Roles
Its a premium only feature though.

[frozen raven]

help please

what did i do wrong

[fickle fern]

Under permissions, clarify if the bot has : VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel where your run the commands

[tulip anvil]

How can i use ticket tool gold ?

[fickle fern]

It would also be helpful for you if you just had ADMINISTRATOR PERMS on.

[fickle fern]

You have to get premium.

[tulip anvil]

What the price of that?

Everyone use that in a free

[humble sequoia]

Ticket Tool Premium

You can purchase Ticket Tool Premium here! Buying it on our website allows you to have full control over your subscription:
Cancel your subscription at any time
Change your billing interval (yearly/monthly)
Change your payment method
Add or remove server slots to your subscription
Transfer the subscription between servers

Note: This level of control is only available when purchasing the subscription from our website.

You can manage your current subscriptions here, any billing questions or concerns, feel free to create a Billing Ticket via #🎫│make-a-ticket

[fickle fern]

It is 8 dollars a month. However, you can get it for 66 dollars per year.

[oak swan]

How long dose ot take to get into a bot server after purchase

[fickle fern]

What do you mean? Like how long does it take for @pseudo glen to get in the server?

[swift rapids]

I don't understand any of this. I'm 68 and only just know how to use a phone. Can anyone help pls. Login failed. What do I do pls

[oak swan]

Yeah

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[worldly helm]

Hello. You have to invite and enable it, look below for a guide.

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[oak swan]

Do you have to pay for this

[worldly helm]

Yes, its the premium version of the bot.

[topaz furnace]

#🎫│make-a-ticket

[vagrant birch]

am I able to open to separate channels with two separate ticket reasonings

[dense iron]

Can somebody help me with my discord server

[humble sequoia]

@dense iron, we would love to help you, but if you don't tell us what you need help with we can't help you :(

@nocturne roost

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

━━ seth's inquiry has been moved to a ticket ━━

[cunning spruce]

how to make the bot ping a role when opening a ticket

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! See above please ^

[cunning spruce]

thanks

[fickle fern]

Hey! Is there an automated support option?

[restive condor]

Hi there, no, we currently don't offer automated/live support.

The closest thing would be custom command in which you can preset answers and have different triggers for it

[humble sequoia]

Custom Commands

Custom Commands are used to send a predefined response to your channels. Commands will only respond if the command itself is used, it will not function if you put the tag into a sentence.

To create commands, go to: Dashboard > Custom Commands > New. After creating and naming one, you can edit the command trigger and behaviors. Tap on the edit message button to edit the response of the command.

[fickle fern]

Okay, thank you.

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1723)

[radiant nexus]

does anyone know how to set up the ticket tool in a discord server

[wooden bone]

Yo

[halcyon bear]

How do I make the ticket bot send this message in my server?

[pseudo ravine]

Hey there. Please refer to the last embed below!

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[wise canopy]

Hi i would like to report a scam server that is using ticket tool bot and also seems to have stole the bot avatar.

They are spamming invites in development servers and top.gg and the server should be blacklisted.

[austere forge]

Can you move to #🎫│make-a-ticket pls

[olive stag]

Hey can someone explain why i dont get the mesages from the tiket tool when my tiket is cloased

[worldly helm]

Hey.
Dashboard—> Panel Configs —> Messages —> Closed DM
(Its premium only )

[olive stag]

i used to get the tikets its from another server but it just stoped once

[worldly helm]

In that case, you can‘t do anything.

[empty tendon]

When I go on the panel it doesn't show my server even though I have invited the bot

[worldly helm]

Hey. Please refer to the embed below!

[jade topaz]

How can i setup ticket?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[worldly helm]

Hey, look below for a guide!

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[empty tendon]

Still don't see my server

[worldly helm]

Did you try using the /permissionlevel command?

[hollow shuttle]

How do I make a role able to see all tickets whether they are claimed or not. right now claimed tickets are disappearing for my admin

[worldly helm]

Hey there.
Dashboard --> Panel Configs --> Claiming --> Change other support team permissions when claimed

[hollow shuttle]

so just turn on view channel in here and should be set?

[worldly helm]

That works aswell.

[hollow shuttle]

oh so your saying turn the change other support to "off"

[worldly helm]

You can do both.

[worldly helm]

Hey. Do you need Support with Ticket tool?

[hollow shuttle]

ok thank you!

[weak dove]

No

[worldly helm]

This channel is only for support regarding ticket tool. Please keep other conversations in #💬│general-chat

[crude bear]

Is there no way to have one subscription that can cover two servers with ticket tool?

[slender minnow]

nope

[tranquil bane]

come creo un normalissimo ticket?

[acoustic pier]

Why

[fleet canopy]

i need help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[worldly helm]

Hey. Please try using the /debug command in the channel you're trying to send the panel in.

[fleet canopy]

i bought an account and idk how to claim it

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[blissful crag]

nah gang my ticketool premium expired and they took ma ticket embeds i have one question if i buy premium again will it restore the embeds when someone opens a ticket!!?!?!?!?!

[blissful crag]

@frozen crypt

[worldly helm]

Please #🎫│make-a-ticket

[warm jetty]

لماذا؟

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[velvet verge]

@stray bobcat @timber kernel How can I set up ticket tool bot on my own discord?

[worldly helm]

Hey. Please refer to the embed below.

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[cosmic burrow]

GHELP MEEEEEEEEEEEEEEEEEEE

I NEED HELP PLEASE

[worldly helm]

Hey. What do you need help with?

[cosmic burrow]

TICKET TOOL

IT WONT STOP LEAVING MY SERVER

[worldly helm]

Please stop with the large amount of caps.
Please check your audit logs, there might be another bot preventing ticket tool to enter.

[cosmic burrow]

NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO

pls bro.

every. single. time.

i add

[worldly helm]

Stop with the caps.

[cosmic burrow]

am i blacklisted

[worldly helm]

And i already told you, check the audit logs.

[cosmic burrow]

OK

no one kicks it

am i blacklisted\

[worldly helm]

Please try to invite the bot again and check the audit logs again.

[cosmic burrow]

done

it left again

[worldly helm]

Please check you audit logs

[restive condor]

Hi there, yes. They should still be saved on the Dashboard

[cosmic burrow]

help

ticket tool wont stop leavin

[bleak lava]

when will support reach out after i’ve bought my ticket

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

Hi there, please go to your server settings and into the "Audit Log" tab.

A security bot is most likely kicking the bot when you add it

[carmine whale]

Is there a way I can make ticket auto transcript when closed?

[crystal silo]

hey guys, i just can't remove that extra button and on the dashboard it seems like it's only 1 create ticket button, i've already deleted and sent the panel message again, can someone help me out?

[restive condor]

Hey there! Automatic transcripts are a premium feature

[restive condor]

Hey there!
Dashboard > Panel Configs > Panel
You do not need to attach the panel "Comprar" to its own panel.

Please remove any attached panels there

[carmine whale]

ok, ty

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1724)

[crystal silo]

ty, it worked

[obsidian nova]

I can't set up the Ticket Tools bot on my server because of this issue.

[restive condor]

Hey there! Could I get your server name or ID please

[obsidian nova]

937088125266722856

[restive condor]

It seems like you have enabled the premium bot but haven't invited it yet

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[restive condor]

There's an invite ^

[obsidian nova]

Thanks

[restive condor]

[ember jolt]

Hello, how can i make the premium bot send ticket transcripts to the person who opened the ticket when its closed

[obsidian nova]

Por acaso você e brasileiro?

[restive condor]

Não, mas eu falo um pouco de Português

[obsidian nova]

Ok

[restive condor]

Hi there, Dashboard > Panel Configs > Transcripts > Direct Message Transcript - Closed

[ember jolt]

Is there a way i can make it have a link to the ticket transcript itself instead of this?

[wispy sierra]

How long does it take for my verification to be accepted?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

That's not a transcript

Please go into the trascript section on the Dashboard

That's in the logging section

[frigid mango]

so when im sending the ticket tool message it says that it doesnt have permissions to send messages in those channels (says that on the website) but on the server its giving me some error talking about some invalid emoji

[naive flume]

With the new windows 10 ban, what should I do to my hp elitedesk 800 g1. It is I7 4790. And I have a Rx 550 in it

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[bold wing]

Yo is there a way to do multiple drop downs and also when I click on the drop down it prompts another drop down. How do i do that

[cosmic burrow]

PLS HELOOOOOOOOOOOOOPPPPPPP

[covert smelt]

Im trying to edit messages on a ticket but the box is grayed out and wont let me type.

I want to edit the panel message on the ticket. The main screen of the ticket that people will see first which I can put the format/rules for people to include in their ticket

[steady mango]

Do you have to be the server owner to purchase and use premium?

[bleak lava]

i’ve been waiting for about 2 hours and haven’t heard from anyone i pinged, is the list hefty today?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

━━ Batman's inquiry has been moved to a ticket ━━

━━ CFreeze's inquiry has been moved to a ticket ━━

[pseudo ravine]

Hey there. No, you don't have to be the server owner

[steady mango]

Thank you!

[iron night]

Gave +1 Rep to @pseudo ravine (current: #5 - 885)

[pseudo ravine]

You're welcome, glad I could help! Thanks for supporting Ticket Tool!

[faint brook]

does getting mee6 premium give ticket tool premium?

[pseudo ravine]

Hey there. No, they're separate bots

[static patrol]

Hello! if i'm an admin in a server am i able to add myself as an admin on the bot or do i need to wait for another admin to do it?

[pseudo ravine]

Hey there. If you have the Administrator permission then you can access the dashboard

[faint brook]

is there any way to do a lifetime code instead of yearly/monthly?

[pseudo ravine]

We do not offer a lifetime subscription unfortunately

[simple notch]

Hi

Is there an option to view the ticket after it is closed?

[fervent crown]

Yes you can

[inland lynx]

Hi guys, I just saw the image of this user

I would like to have a report like this

Where can I find the list of strings?

[simple notch]

How?

[fervent crown]

What issue are you having ?

[worldly helm]

Hey, that is another bot. We only provide support for ticket tool.

[worldly helm]

Hey, Dashboard—> Panel Configs—> Permissions—> Select the teams/user —> Closed ticket—> View channel

[inland lynx]

So si it possible?

[worldly helm]

Probably, but idk.

[lethal cedar]

i was wondering if it was possible for someone to create some tickets in this server i’m making? it’s just normally i end up messing up and get stressed out but i also have templates filled out that i need the ticket to say

it’s okay if not tho!

[worldly helm]

Hey, we don't have a template. We have a guide though, look below.

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[lethal cedar]

okay thank you

[iron night]

Gave +1 Rep to @worldly helm (current: #17 - 374)

[signal ingot]

is it possible to people see the close tickets that they were into?

[worldly helm]

Hey. Yes!
Dashboard --> Panel Configs --> Permissions --> Ticket owner/closed ticket --> View channel

[cosmic burrow]

💀

thats dyno bot

[runic cedar]

All permissions set on bot invite. New role created followed documentation to the letter, but when clicking on manage server I get this error. Lost 2 hours trying to set it up.

[worldly helm]

Hello.
Please try using the /permissionlevel command?

[inland lynx]

I don't think it is Dyno Bot

[worldly helm]

Its another ticket bot named "Tickets", lets only use this channel for support

[inland lynx]

My question was this #🆘│community-support message

[worldly helm]

As its another bot, probably but idk.

[runic cedar]

It said application did not respond.

[worldly helm]

Please try using the /debug command.

[runic cedar]

Still: The application did not respond

[bold wyvern]

How can i change the Company Name and Adresse on the Invoice?

[worldly helm]

Hey, is this regarding ticket tool?

[bold wyvern]

yes

[worldly helm]

Hey Marcel, habe gerade gerade gesehen, dass du deutsch bist. Könntest du bitte noch einmal erklären was du meinst?

[bold wyvern]

ja klar, kein ding.

Ich möchte auf der Rechnung von Ticket Tool von einer auf eine andere Rechnungsadresse switchen, wo kann ich das machen?

[restive condor]

Hi there, could I please get your server name or ID

[runic cedar]

Miners of Mars - 929698776296341505

[lost iron]

hi, could someone help me enable pics perms in tickets cz they wont work

[worldly helm]

Hey there. It's a premium only feature.

[lost iron]

oh okay ty

[iron night]

Gave +1 Rep to @worldly helm (current: #17 - 375)

[worldly helm]

Sorry für die späte antwort, was meinst du genau? Könnest du vllt ein screenshot zeigen?

[worldly helm]

Hey, i'm so sorry for the late reply! What bot are you using to do the command?

[next ivy]

• When i make a ticket it says:
  And when i go to the ticket channel the embed wasnt sent

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[delicate skiff]

i need help how i can fix that ?

[runic cedar]

Ticket tool.

[worldly helm]

Normal one or premium?

[thorny ivy]

when i try and use commands, it just keeps saying the application didnt respond, and when i change the message, it doesnt apply

[worldly helm]

Hey. Please try using the /debug command.

[thorny ivy]

did that, also said application didnt respond

[worldly helm]

Okay, give me a second to review the debug logs.

yep, found the issue. The bot needs access to view the channel.

[thorny ivy]

changed it and tried, still same thing

[worldly helm]

Please try using the /debug command again.

[thorny ivy]

i did, it says The application did not respond

[worldly helm]

Yeah, it is still missing the permission.

[thorny ivy]

forgot to sync perms, my bad

but how do i apply the new ticket message? i changed it on the website/dashboard and it doesnt do it when a ticket is opened

[worldly helm]

Did you save the settings?
Did you edit the right panel?

[thorny ivy]

yes

[worldly helm]

did you open a ticket in the right panel?

[thorny ivy]

yes, i only have one panel

[worldly helm]

Please #🎫│make-a-ticket

[runic cedar]

Normal.

[brave breach]

I can't sync servers in the ticket tool website, can anyone help?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[zinc nova]

hey so i want to make it so when someone opens a ticket, the message which is like "Welcome, someone will be with you shortly", i want that message to include a ping to my support team

how could i do that

nevermind i figured it out

[zinc igloo]

Bonsoir je recontre un problème avec le bot qui pourrait m'aider

En gros je peux modifier aucun texte du bot sa ne me laisse pas écrire ducoup j'ai le message de base une idée de comment régler svp

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le bouton contenant l'emoji 🇫🇷

[oak sluice]

how do i make it so everyone can open a ticket

i have @ everyone enabled for button create ticket

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[jolly temple]

I need help setting up my sever tool

[river pendant]

How do I make it to where people could click on create ticket?

[icy stirrup]

anyone know why custom commands might not be working for me

[slow meteor]

Hi, i want to delete the ticket after its closed, how i can delete them?

[unique osprey]

Can someone explain to me how I can remove some bots' permission to view a ticket? Like, I just want to make most of them not appear in the member list; it's a bit annoyin

[icy stirrup]

@unique osprey change channel/category permissions?

[vast grotto]

pls help

[unique osprey]

Didnt work

[delicate saddle]

Hi! I just have a quick question, does this bot have ticket claims I can set up for a server?

[worldly helm]

Hey! Yes it does.

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[worldly helm]

Hello. Either the delete Button or use /delete

[worldly helm]

Hey. Please elaborate

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

@jolly temple and @river pendant, look above ^^

[nimble isle]

Hi

How can i edit the tickets bot

[atomic solstice]

What would you want to edit?

[nimble isle]

The bot

[atomic solstice]

If you mean the avatar of the bot or the name then currently the only thing you can do is add a nickname for the bot, custom avatars are not yet available

if you meant edit the settings then it would be through the bot dashboard

[nimble isle]

Thank

[atomic solstice]

no problem

[runic cedar]

Is ticket tool working only with premium plan?

[worldly helm]

Hey, no. You can use the normal bot aswell.

If u get the error message ‘The application did not repsond', please try doing the /debug command.

[runic cedar]

I did please check messages above. App did not respond to debug command.

[bold wyvern]

Hey @worldly helm , kann ich ein Ticket Öffnen. Die Infos will ich ungern im Chat haben.

[runic cedar]

Ahh ok got it to work. Thanks.

[worldly helm]

Na klar, kein problem.

[runic cedar]

For all of those that have issues and probably docs should be updated. You have invite bot to the channel than switch bot to the white one and after that you will be able to use dashboard at ticket tool website.

[dire spruce]

I need help setting up my ticket tool

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[austere forge]

follow instructions above

[bold wyvern]

kannst du mir Zugriff auf den Ticket Channel geben?

[worldly helm]

Nope, ich bin leider nicht in dem support team, also habe ich auch kein zugriff.

[bold wyvern]

achso xd

was machst du dann hier

[worldly helm]

Ich helfe leuten, die probleme haben 😅

[calm jasper]

Please can I get a ticket?

Pls

Can anyone give me ticket? I am new

[mossy breach]

huh

[lethal cedar]

good morning, in the ticket settings it will not allow me to include the 2 @ i need to add to it in the ticket message, i was able too for the ticket before.

[mossy breach]

Are you trying to tag someone in the ticket message but it wouldn’t?

[lethal cedar]

yes its a role in my server, it worked in a different ticket but wouldnt let me include the second role

[mossy breach]

try pinging the role using this format:
<@&{role id here}>

[lethal cedar]

okay i’ll try thank you!

[iron night]

Gave +1 Rep to @mossy breach (current: #210 - 2)

[lethal cedar]

okay so

it won’t allow me (video shows)

[austere forge]

There's a character limit 250 with the free version, you seem to have reached this limit

[sullen tree]

How do I add someone to ticket tool to make it so they get automatically pinged when a ticket is made?

[worldly helm]

Hey, a role of a user?

[lethal cedar]

but that’s weird bc for the other ticket it allowed me

but thank u smm

[jade topaz]

hlo bot my ticket is not openning

[worldly helm]

Hey, are there any errors?

[jade topaz]

ya

many

[worldly helm]

Please send them, or i cannot help you.

[jade topaz]

see

[worldly helm]

Discord has a limit of 500 tickets, please tell their staff to delete some tickets.

[sharp adder]

How do I add text to it?

Like rules of opening a ticket

[worldly helm]

Hello. Please refer to the embed below.

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[sharp adder]

I’m mobile, I don’t understand, I think I’m dumb but please help me

[jade topaz]

and for thiss

some one help

@worldly helm help

@humble sequoia helpp

@stark rune hlo

helpp

[austere forge]

stop spamming, we can't help you, we're not related to this server.

[jade topaz]

why

[austere forge]

Because we are not this server, we only provide support if you have a problem with our bot, not anything else.

[sharp adder]

Well can you help me?

[sharp adder]

This

[austere forge]

there’s no need to reply to messages that aren’t for you for support.

Simply follow the steps in the embed

[night oriole]

I want make a DropDown style but there is no button...what I need to do?

[worldly helm]

Hey. Make sure you have enable Enable select style
Dashboard --> Panel Configs --> DropDown

[sharp adder]

Ok

[night oriole]

this? If yes, its already

[worldly helm]

You forgot to add the displays.

[night oriole]

where can I add it?

[spare sorrel]

I'm not aware how I set up tickets and I need help because I'm trying to start a server

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

Hello. Please refer to the embed above.

[night oriole]

Please tell to me 😭

[worldly helm]

Sorry, the option below Dropdown Item(s)

[night oriole]

Ah thanks

[iron night]

Gave +1 Rep to @worldly helm (current: #17 - 376)

[spare sorrel]

It doesn't let me because I need to verify my account which I've already done

[worldly helm]

are there any error messages?

[spare sorrel]

It says when I open the website it says you need to verify your account before doing this with a big X I can't press

[hybrid pollen]

Where do I go to buy the 1 year package for 60 dollars?

[gilded verge]

https://tickettool.xyz/dashboard/YOUR_SERVER_ID/premium

[restive condor]

Hi there, you will need to reach out to Discord support then

[hybrid pollen]

I have two subscriptions
Is it possible to transfer the one-month subscription to another server?

I have two servers

[gilded verge]

if you bought premium via Discord then no,
if website then you can open billing ticket on #🎫│make-a-ticket and ask Staff for it
please refer to the message below ⬇️

[restive condor]

Subscriptions do not require staff to be transferred between servers, it can't be transferred from their subscriptions tab on the Dashboard (excl. Discord)

[gilded verge]

oh my... then im sorry but i forgot about that change 😕

[restive condor]

No worries, it's only keys that need to be done by us

[gilded verge]

thank you for clarification ❤️

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1728)

[hybrid pollen]

It was through discord

😿

[restive condor]

I suppose you could move the paddle one to your other server, and once the discord one expires, transfer the paddle one to the original server

[hybrid pollen]

True, very good

Thanksss

[restive condor]

No problem!

[iron gull]

hi

idk what moji its talking about

looks like this but when i click send it doesnt work

[restive condor]

Hey there! Are you using a dropdown menu?

[iron gull]

yeah

[restive condor]

Please check the emoji for your 5th dropdown option

[iron gull]

oh damn it dont exist no more

how did you figure out it was the fifth tho

[restive condor]

The error messages are different for each case. This one is for dropdown options and it tells it's the 5th option

[iron gull]

okay let me try another emoji, may god bless you thank you for helping

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1729)

[restive condor]

No problem!

[drifting turtle]

What does ticket premium do

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations
Claiming
Advanced Ticket Statistics

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly (Open a billing ticket in #🎫│make-a-ticket to receive additional information on this matter)

[restive condor]

Hey there, you can find the premium features above ^

[sullen tree]

Yes

[drifting turtle]

Thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1730)

[restive condor]

No problem!

[sullen tree]

Ticket tool says I only have user authorization. How do I change this? Pls and ty!

[barren bolt]

How do I configure the ticket tool on a server that I don't own?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! See above please ^

[sharp adder]

Can you help me? With the panel message? It’s not letting me write

[restive condor]

Hey there! The only user with authorization for what exactly?

[restive condor]

Of course, could you screenshot please

[sharp adder]

One sec

[sharp adder]

Here

[barren bolt]

I'm not the server administrator, how can I configure the ticket tool with this condition?

[restive condor]

Adding additional embeds or editing anything other than the embed's message main field is a premium feature

[restive condor]

You can't

[sour heart]

Hi, when I close the ticket in my discord server the ticket doesn't move to the deleted category. Till a week ago it worked. I try using debug tool but it has all the permissions. Even the setting of the category is right.

[sullen tree]

When a ticket is created I don't get notified and don't see it in discord until my other owner pings me

[sharp adder]

But can I edit the panel message so it become like this

[restive condor]

Hey there! How many channels are currently in the deleted category?

[sharp adder]

Now

[sour heart]

40 or 50

[restive condor]

Please be patient and stop randomly pinging me. There's other users here

[sharp adder]

Ok mb

[restive condor]

Please make sure you're following the category tickets are being created in, you can do so by going into the id:browse of your server, and ticking the 'Follow Category' box

[restive condor]

You can, click on 'Embed Editor - 1' on the Dashboard, to open up the embed editor. You will be able to edit the embed message main field from there - up to 250 characters

[restive condor]

Discord has a limit of 50 channels per category, we limit it to 45.
If a category has reached such limits, it is full, and tickets cannot be moved.

I recommend you either set up a transcript channel so you can completely delete closed tickets, or set up additional categories for closed tickets

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[sour heart]

thanks

[restive condor]

No problem, have a nice day!

[jade topaz]

I have threads system for my server but when users create a threat they can not type in it

[restive condor]

Hey there! 👋
Please give the @everyone role permission to SEND MESSAGES IN THREAD for the channel tickets are created from

[jade topaz]

I don't understand lmao, can you please rephrase

or i might actually jst be slow 😭

OHH

i see now, mb

[restive condor]

No worries, is it working now?

[jade topaz]

Still doesnt work

Thats strange 😭

[restive condor]

Just to confirm, you gave the permission for the channel specifically, correct?

Not for role permissions

[jade topaz]

So I have to do that for each ticket or can i not just edit category where ticket is ?

[restive condor]

No, you only have to do it for the channel threads are being created from

[jade topaz]

Fixed now

Thank you

Thank you @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1732)

[restive condor]

Glad to hear!

[sullen agate]

Guys how do I verify using selfie?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[sullen agate]

Oh! So basically I’m screwed bcs idk what to do😭

[elder widget]

Then go to the support for whatever it is your trying to do

[spring condor]

Hi is there a issue with the ticketing thing? It says interaction failed when I press the buttons

[sullen agate]

I need support for how to verify using selfie but I got a notif saying you guys can’t help me but idk where to go for help

[elder widget]

verify on what

[sullen agate]

Starless

I’m trying to join

[elder widget]

what does starless have to do with ticket tool

contact them

[sullen agate]

I said I needed help and they sent me here

[gentle river]

Hello, same for me

[sullen agate]

Oh well

[elder widget]

You need to click the button that says create ticket

then talk to them

[gentle river]

Now the problem is fixed, it's working again

[static zealot]

hello! once a ticker is closed is there a way to automaticaly make sure it deletes it self so the server dosent get clogged with chats for the mods?

[idle flint]

If you just want every ticket to delete immediatley after being closed, you can disable Two Step Ticket on the Dashbaord > Panel Configs > General.

That will skip the "closed" state for a ticket, and instead delete the ticket when "closed"

[static zealot]

alrighty

i did it seems it dosent

still makes me need to delete it

wait i think i got it

nope

when i press close the ticket controls are still their

[idle flint]

So, it will only take effect for new tickets after the setting change, any tickets that were already open would still have the controls show. Also, ensure that if you have multiple panels, you have made the setting change on the correct panel (or all of your panels)

[static zealot]

Yea i only have one

and i have opened new tickets

[humble sequoia]

━━ Tarakh Arro's inquiry has been moved to a ticket ━━

[sacred rapids]

I bought premium last week. Can I cancel and get the Black Friday price?

[restive condor]

Hey there!
The subscription for your server is way past the refund window unfortunately.
You can use the discount code on an additional yearly subscription, or try to add it from your billing tab, so it applies to the next charge. (I'm not sure if that will work though)

[sacred rapids]

How would I add it to my billing tab? Is that though the dashboard?

[restive condor]

Yep, go into your Dashboard profile on the top-right corner, and go into 'Subscriptions'

Alternatively, go into https://tickettool.xyz/billing directly

[gentle moth]

Hey Im getting this error and I dont know how to fix it?

[restive condor]

Hey there! Ticket Tool seems to be missing the MANAGE CHANNELS permissions for the 'Support Channel' category

[gentle moth]

Now its giving me this

I have its permissions set so it can manage messages

[restive condor]

It doesn't seem like it

Please make sure you give Ticket Tool all required permissions for your 'Support Channel' category specifically

[gentle moth]

Its working now I wasnt paying attention thx alot!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1735)

[restive condor]

No problem!

[analog sun]

Boa noite senhores adm alguém pra mim ajudar sobre um ocorrido

[humble sequoia]

Olá, adoraríamos ajudá-lo, mas se você não nos disser no que precisa de ajuda, não poderemos ajudá-lo :(

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[slow meteor]

Hi, i want to delete the ticket after its closed, how i can delete the

ticket

[restive condor]

Hey there! Delete all tickets automatically after they're closed? Or just one specific ticket?

[slow meteor]

All tickets

[restive condor]

Dashboard > Panel Configs > General > Please disable Two Step Ticket

[slow meteor]

ty

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1736)

[gleaming storm]

I have a tab «Ticket Tool by BattleEye» covering most parts of my pc screen, can i remove it ?

@restive condor

[humble sequoia]

━━ Nexus's inquiry has been moved to a ticket ━━

[jade topaz]

Help please

How do I make this

IDK HOW TO ADD This to my server like this

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[jade topaz]

Yaya

[onyx whale]

how can i create a ticket into my server?

[native urchin]

Hello I am stuck on 2-3 I have the sand ore and it when I go back to trade it does nothing

[onyx whale]

carl boot

[jade topaz]

Thanks @pseudo ravine w support

[iron night]

Gave +1 Rep to @pseudo ravine (current: #5 - 887)

[jade topaz]

ticket tool helper I was just thanking them 😭

[native urchin]

Can someone help me out? Mission 2-3 I go to trade the Sand ore back to the Sandy Cons. and it does nothing now.

[jade topaz]

Erm I recomend u make a ticket faster support @native urchin

#🎫│make-a-ticket

here @native urchin

[native urchin]

I did that and it says it doesn't know where to go with that request 😦

[jade topaz]

Hmm I'll make u a ticket and have them get u help

help out a person a

[native urchin]

Thank you 🙂

[near viper]

help

[iron night]

Gave +1 Rep to @mental crag (current: #210 - 2)

[near viper]

i want to put text in here how do i do it this isnt mine this is a example?

[onyx whale]

how to create a ticket space on my server

[slender minnow]

Go to panel configs > panel > edit panel message

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup, or run the </setup:1025379472167403530> command within #🤖│bot-spam to find information on how to setup Ticket Tool.

Alternatively, you can use the /setup command with Ticket Tool in your own server to setup the basics of Ticket Tool!

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[slender minnow]

@onyx whale see above ^

[proud quiver]

link of support pls

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[halcyon sonnet]

Any ideas?

[worldly helm]

Please try doing the /debug command.

[halcyon sonnet]

Alright one moment.

[halcyon sonnet]

Didn't work ^

[worldly helm]

The bot is missing permissions for that channel.
(All the one marked with ❌)

[halcyon sonnet]

Alright, one second

[halcyon sonnet]

Worked, thanks so much.

[iron night]

Gave +1 Rep to @worldly helm (current: #17 - 377)

[charred latch]

I need help.

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[charred latch]

this keeps coming up

[austere forge]

Can i get the server ID / name, not a invite pls

[charred latch]

1278074242230911018

[austere forge]

It seems you don't have permissions to access this Dashboard, you need to ask the server owner to set a role as Dashboard role or Admin

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Nov 30, 2024, 1:44 PM

[signal sinew]

Hey

Hey is there like staff needed

[round bear]

I need help with something, I'm trying to get a ticket in a server but it keeps saying that I have more than 500 tickets and I have to remove them from my server (I have no server) may I ask any other way to remove tickets?

[restive condor]

Hey there! Currently no

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_es: Spanish
:flag_br: Portuguese

[restive condor]

Hey there! Only server staff can delete channels, please reach out to them

[round bear]

I also have another question, where am I getting my tickets since I haven't heard of it until now

[restive condor]

I'm not sure what you mean but we are not associated with any server you're trying to open a ticket in

Please contact server staff

[strange wolf]

Just started using tickettool
is there a ticket limit on the free version? Just got this message:
"Warning: Ticket limit reached, You already have 1 tickets open of the 1 allowed for this panel"

[slender minnow]

Panel config > Limits

you can edit the limit from there

[strange wolf]

Got it
thanks

[signal sinew]

Thank you!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1738)

[jade topaz]

hi

I added a form in my ticket panel and enabled it

When I send the panel form is working

but when i connect ticket tool with sapphire

form is not working

can anyone help me with that ?

[tacit bobcat]

السلام عليكم

[austere forge]

It doesn't work when you do it with a different bot, because Ticket tool creates the ticket directly without going through the forms, you have to use the ticket button itself with its panel, not anything else.

[jade topaz]

How report someone

[austere forge]

https://discord.com/channels/509192800865353738/571706435449257997 > Button report

[tacit bobcat]

WHERE CAN I FOUND ARABIC SPPURT

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[tacit bobcat]

SUPPORT*

[hollow shuttle]

Is there a way to move claimed tickets to a category of the person claiming it. so like if admin1 claims the ticket it moves to the admin claimed category, and admin2 moves to the admin2 category?

[buoyant forum]

Why would I be getting this error?

[austere forge]

Unfortunately this is not possible, Ticket tool only moves the ticket if it is claimed
Feel free to suggest it in #1019685143046279208 👍

[austere forge]

Dashboard > Panel configs > Limits - Open tickets each user

[buoyant forum]

Thank you @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #8 - 695)

[viral dew]

Hello guys help me ?

[worldly helm]

Hello. Please refer to the embed below.

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[frail hatch]

hi, why i have this message ?

[restive condor]

Hey there! Could I get your server name or ID please

[frosty vine]

hi guys

how do I make a dropdown menu like this

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[frosty vine]

nvm

[frail hatch]

Le club banger

[jovial escarp]

Hi, I haven't received the 7-day premium yet, but I can't receive it

@frail hatch

[worldly helm]

Hey, please dont ping for support. Any error messages?

[jovial escarp]

He says I got it before but I didn't get it

[worldly helm]

Does anyone else has access to the Dashboard?

[jovial escarp]

no

[worldly helm]

So no one else has administrator on your server?

[jovial escarp]

There is no other way to get it for free

[restive condor]

You have enabled the premium bot but haven't invited it yet

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jovial escarp]

no

[restive condor]

There's an invite ^

[jovial escarp]

?

[worldly helm]

Please #🎫│make-a-ticket .

[worldly helm]

no there is not.

[frail hatch]

Yes but I can’t log in to my server

[restive condor]

Use the invite above to invite the premium bot please

[frail hatch]

Ok

[mossy breach]

why do my tickets keep opening without a category even though I set them into one

sometimes it works sometimes it doesn't...

[worldly helm]

hey! Does the category have 45 tickets in it already?

[mossy breach]

oh yeah that might be the problem

ty!

[worldly helm]

No worries, do you need to know how to fix it or do you already know how?

[mossy breach]

just close the tickets? or is there an option to increase the capacity?

[worldly helm]

No there isn't an option for that, but you can either delete some tickets (or close some if you have another selected category for closed tickets) OR you can add more categorys for opened tickets at the Dashboard, for more please refer to the embed below.

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[uneven chasm]

what is free prem code pls

[mossy breach]

ah yeah, totally forgot about that

[worldly helm]

Hey, they dont give out free premium codes.

[uneven chasm]

??

[worldly helm]

There is no code for free premium.

[uneven chasm]

soo what this

[worldly helm]

They give out codes for people that won giveaways/events. But no for free

[uneven chasm]

fik

fik

🫤

[restive condor]

Let's not

[buoyant forum]

If I close the ticket like this will they still be able to see my answer?

[worthy onyx]

Has anyone else got same problem? Cannot log in !!

[worldly helm]

Hey, i don't understand your question. The ticket is already closed....

[short turret]

how can i do that?

[buoyant forum]

Will Hixers be able to see the response?

[worldly helm]

Hey there! Is this regarding ticket tool?

[worldly helm]

Hello. Please refer to the embed below.

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[buoyant forum]

Also I am a premium subscriber how do I get a premium subscriber badge?

[worldly helm]

Give me a second.

There you go, now. Is Hixers the ticket owner?

[buoyant forum]

Yes he is

[worthy onyx]

Can someone please help me i cannot log in

[restive condor]

@worthy onyx You've already been told you're in the wrong server. We cannot help you unfortunately

[worldly helm]

Then it depends on your Permission settings.
Dashboard --> Panel Configs --> Permissions --> Ticket Owner/Closed ticket --> Depends if VIEW CHANNEL is enabled or disabled

[worthy onyx]

Forgive me if I am stupid but what do you mean I am in the wrong server?

[restive condor]

This is not the server for the issue you're having

We only provide support for @pseudo glen

[worthy onyx]

So please point me in the right direction

[restive condor]

We do not know where you should go unfortunately

[granite badger]

Just added the bot to my server, why cant i see the server in the dashbord?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[restive condor]

Hey there! See above please ^

[granite badger]

says no respond

[restive condor]

Could you use the /debug command instead

[granite badger]

same

[restive condor]

Ticket Tool is missing the VIEW CHANNEL permission for that channel

[granite badger]

ahhhhhh

[restive condor]

You are Level: 0 though - You don't have the necessary permissions to access the Dashboard

[restive condor]

^

You will either need administrator permissions enabled in your role settings or a Dashboard role

[granite badger]

i have that

[restive condor]

Which?

[granite badger]

highest

in the server

im the owner of it

[restive condor]

Did you create the server?

[granite badger]

yes

[restive condor]

Please use the /permissionlevel again

On yourself please

not Ticket Tool

[restive condor]

You are not the server owner mate

[granite badger]

do i need to be the creator of it?

even if i have admin permissions

[restive condor]

Screenshot please

[restive condor]

You don't

[granite badger]

i see the problem

is there a command to give all permissions of the bot?

to a person or rank

[restive condor]

No, there's not a command. Please ask the server owner to give you permissions to access the Dashboard

Either administrator or a Dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Nov 30, 2024, 7:48 PM

[granite badger]

do i need to give the bot also permissions in server configs

[restive condor]

Please make sure Ticket Tool has the SEND MESSAGES, VIEW CHANNEL, READ MESSAGE HISTORY & EMBED LINKS permission for that channel

[granite badger]

channel or kategory

[restive condor]

Channel

[near ginkgo]

why its infinity rate limit?

[restive condor]

Hi there, what exactly do you mean?

[granite badger]

hi where do i fix the permissions so my staff can handle the tickets

now they cant see them

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[restive condor]

^