🆘│community-support

[indigo bough]

تمام

[lament prairie]

بتوصلك رسالة على الإيميل حقك وثق حسابك وبعدين ارجع بتقدر تضيفه إن شاء الله

[indigo bough]

تمام

[soft comet]

Does anyone know how to make form questions longer than 45 characters?

[lament prairie]

Hey there! it is not possible to write more than 45 characters

[soft comet]

Alrighty, thank you

[lament prairie]

you're welcome, glad to help

[feral schooner]

Is there a way to have multipule buttons for creating a support ticket? Ideally I'd like to have the option like the dropdown offers but button style.

[worldly helm]

Hey there! Yes it is, look below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[opal swan]

سلام عليكم

كيف اسوي تكت؟

[humble sequoia]

**١- دعوة البوت إلى سيرفرك**

يجب عليك اولاً دعوة البوت إلى سيرفرك من خلال رابط دعوة البوت، بعد ذلك يُمكنك تعديل خصائص البوت عبر لوحة التحكم.

**٢- إنشاء لوحة**

لإنشاء لوحة يجب عليك التوجه إلى لوحة التحكم ، ثم قم بإختيار سيرفرك ، بعد ذلك توجه إلى قسم "Panel Config".

بمُجرد وصولك إلى القسم المذكور أعلاه، يجب عليك الضغط على زر "Create Panel" لإنشاء اللوحة ، ومن ثمها قُم بإدخال اسم اللوحة (يمكنك ملء اي اعدادات اختياريه تريدها).

بعد إدخال اسم اللوحة و ملء الإعدادات ، قُم بالضغط على "Create Panel" لإتمام عملية انشاء اللوحة الخاصة بك بنجاح!

سيتم إرفاق صورة توضيحية لعملية إنشاء اللوحة بالطريقة الصحيحة؛

**٣- إرسال اللوحة إلى روم**

بعد الإنتهاء من عملية إنشاء اللوحة بنجاح ، يجب عليك الآن إرسالها إلى روم بإستخدام زر "Send" على لوحة التحكم بقسم الـ "Panel Config".

بعد الضغط على الزر ، قم بإختيار الروم المفضل لإرسال اللوحة.
بعد إختيار الروم قُم بالضغط على زر "Send" لإتمام عملية إرسال اللوحة!

سيتم إرفاق صورة توضيحية لعملية إرسال اللوحة بالطريقة الصحيحة؛

**هل تواجهك مشكلة أثناء محاولة إرسال اللوحة؟**

قُم بإرسال الامر `/debug" في اي روم يستطيع البوت رؤيته ، ثم تأكد أن البوت لدية جميع الصلاحيات اللازمة لإرسال اللوحة.

[lament prairie]

وعليكم السلام ، شيك الرسالة الي فوق ^

[terse crystal]

how does one make the ticket button thing

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[austere forge]

hey there 🙂
follow instructions above ⬆️

[terse crystal]

thanks ur the best

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 535)

[feral schooner]

thank you

[iron night]

Gave +1 Rep to @worldly helm (current: #28 - 134)

[worldly helm]

You‘re Welcome

[worn quail]

What do I do

[austere forge]

Hi there 🙂
Make sure that the bot has: VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[worn quail]

How do I do that

[austere forge]

hold down on the channel name > Edit Channel > Permissions > Add Ticket Tool - and set perms

[oblique notch]

hello people of my community server telling me they cant open a ticket we mods can but the verifyed role cant and its setted up in the dashboard

[austere forge]

hi there, can i get your server ID / name pls, not a invite

[lunar frost]

does anyone know how to be able to edit field editor i gave the bot all the perms & still no good

[austere forge]

Hi there 🙂
this is a premium feature

[lunar frost]

i ended up getting premium wit the 7 day trail

[austere forge]

you can use button on top on your dashboard

it should work

[lunar frost]

bruh lol i try refeshing my page & all thanks man i was stressed lol

@austere forge thank you

[iron night]

Gave +1 Rep to @austere forge (current: #10 - 536)

[worn quail]

@austere forge thank you to

[iron night]

Gave +1 Rep to @austere forge (current: #10 - 537)

[undone nimbus]

51699b5e-f50c-11ed-a05b-0242ac120003

[restive condor]

Hey there! Are you getting that error message in a server you're staff in?

[zenith orchid]

Hi in the process of setting up premium, I ended up with two create ticket buttone, @solid stream

[austere forge]

Hi there 🙂
Please do not ping the staff.

On your Dashboard > Panel configs > Panel - check if you haven't attached a panel

[amber thistle]

yo chat if i have ticket permissions set to allow multiple people to view a ticket, how do i make it so only the owner of the ticket can close or delete ticket?

[austere forge]

remove the panel Ticket tool premium if you don't want the second button on your panel
and you haven't set a channel for the ticket thread ⬇️
Panel configs > Thread style > and set channel

[austere forge]

Hi there 🙂
You can restrict who can you use the button though, from your Dashboard > Panel Configs > Buttons > Close Ticket Button > Enable Support Team Only or set allowed/disabled roles

[amber thistle]

thanks @austere forge !

[iron night]

Gave +1 Rep to @austere forge (current: #9 - 539)

[amber thistle]

Btw how do I get rid of the rename too fast auto punishment?

[austere forge]

This is not possible, because it is limited by Discord - 2 requests per 10 minutes

[rigid eagle]

Question i edit a panel but it isnt worked

[austere forge]

hi there 🙂
can you elaborate

[amber thistle]

Alright, I made the enable support team only role (applies to ticket owners) but ppl who create tickets cant close their own tickets

[rigid eagle]

Alr

[amber thistle]

I just want to make it so only the owner can close the ticket, no support team only or everyone who can view the ticket, just the owner

[austere forge]

set the staff role as disabled for the close button.

[amber thistle]

But it also makes it so everyone who can see the ticket can close it, not just the owner

Is it possible to make it so the support team only applies to the ticket owner?

[austere forge]

the only way is to set the role that sees the ticket to disabled for this button.

[zenith orchid]

Thx

[iron night]

Gave +1 Rep to @austere forge (current: #9 - 540)

[amber thistle]

how do you edit the support team anyway

[austere forge]

Panel configs > General - Support Team Roles

[amber thistle]

Alright, btw how do I reset the ticket count? like im at ticket #13 and I'd like to put it back down to 1

[austere forge]

Panel configs > and use button set count

[feral schooner]

Anyway for a user to leave a raiting for the support they recieved? Ideally I'd like to track how my staff are handling issues.

[warm summit]

You can customize your closed message to something like this asking the user to leave feedback.
Mine asks for them to be @pinged only because I have a custom bot that has a staff reputation system in it.

This server has a similar one as well with staff reputations(truly where I got the idea).
Check #📈│reviews and you'll see it in action.

[tough rover]

Hello

How do i contact GM

It's an emergency

[knotty sphinx]

Ohh thi support

I can't finde clame in ticker

I want claimI to appear to me

Like that

[warm summit]

Claiming

[tough rover]

Why?

[pseudo ravine]

You are in the wrong server

[waxen dust]

Hey, Trying to add a role to be able to see the ticket channels with non administrator role. I have added that role under ticket dashboard, integrations under discord but still can’t see the tickets . Any ideas?

[timber kernel]

Hello. Have you tested with a new created ticket after you changed this?

[waxen dust]

No I haven't should that be necessarily?

I'll try

[waxen dust]

No that didnt work.

Can they only access new tickets?

Okey, it seems like that, have to manually add the role to excisting tickets.

[timber kernel]

Yes, it will not change for already opened tickets. There you would have to manually change the permisions.

[waxen dust]

Okey perfect then I atleast j ow how it works and what to do. Thank you.

[iron night]

Gave +1 Rep to @timber kernel (current: #25 - 214)

[hardy egret]

Hi, I have a problem with the bot dashboard, once I delete a ticket option and save the changes it gives me an error and doesn't let me save anything

[worldly helm]

Hey there!
That‘s not a big deal, it‘s a Security measure that makes sure, you won‘t delete all of your Panels. Please create another panel before deleting that one!

[jade topaz]

how to do it when the command ,closed then the ticket is closed immediately
like command ",closed" then ticket closed

[worldly helm]

Hey there! Do you mean the "are you sure you want to close this ticket" message?

[jade topaz]

like custom command

[worldly helm]

You can just disable 2 step closing for that.

Dashboard —> Panel Configs —> General —> 2 Step Closing

[jade topaz]

like this

[jade topaz]

i mean this

[worldly helm]

I don‘t think its possible.

I‘m not sure though, sorry!

[jade topaz]

jika saya memerintahkan “,closed” tiket langsung ditutup tanpa konfirmasi

u know what i mean sir?

[worldly helm]

Yes i do, but i am pretty sure it is not possible

[gilded verge]

@jade topaz, as Lias mentioned above, you can't create your own commands.
Also, the /close command already exists so i don't quite understand what you trying to do 😕

[jade topaz]

ah okay

/close

ty sir

[iron night]

Gave +1 Rep to @gilded verge (current: #11 - 537)

[worldly helm]

Thanks, really appreciate it!

[iron night]

Gave +1 Rep to @gilded verge (current: #10 - 538)

[toxic badge]

hello, I setup ticket tool on my server, but when a member tries to open a ticket, it gives the error “You don't have permissions to use this.”, I want everyone to be able to open tickets.

[lament prairie]

Hey there! Dashboard -> Panel Configs -> Buttons -> Create Ticket -> Allowed Roles
and add everyone role

[indigo bough]

اسمع تقدر تعطيني رابط يدخلني على ذا البوت على طول لان ما عندي إيميل مفعل

فيه عرب

[lament prairie]

تقصد بدك رابط الداشبورد؟

[indigo bough]

يب

[humble sequoia]

https://tickettool.xyz/manage-servers

[lament prairie]

تفضل ^

[indigo bough]

شكرااااااااااااااااااااااااااااا

[lament prairie]

حياك الله

[toxic badge]

thaaanks

[lament prairie]

You're welcome, glad to help

[white sentinel]

Is there a way I can make a custom command to close a ticket?

[humble sequoia]

━━ GLXRY_YT's inquiry has been moved to a ticket ━━

[indigo bough]

@lament prairie ممكن مساعده

[lament prairie]

تفضل

[indigo bough]

كيف اضبط البوت

[humble sequoia]

**١- دعوة البوت إلى سيرفرك**

يجب عليك اولاً دعوة البوت إلى سيرفرك من خلال رابط دعوة البوت، بعد ذلك يُمكنك تعديل خصائص البوت عبر لوحة التحكم.

**٢- إنشاء لوحة**

لإنشاء لوحة يجب عليك التوجه إلى لوحة التحكم ، ثم قم بإختيار سيرفرك ، بعد ذلك توجه إلى قسم "Panel Config".

بمُجرد وصولك إلى القسم المذكور أعلاه، يجب عليك الضغط على زر "Create Panel" لإنشاء اللوحة ، ومن ثمها قُم بإدخال اسم اللوحة (يمكنك ملء اي اعدادات اختياريه تريدها).

بعد إدخال اسم اللوحة و ملء الإعدادات ، قُم بالضغط على "Create Panel" لإتمام عملية انشاء اللوحة الخاصة بك بنجاح!

سيتم إرفاق صورة توضيحية لعملية إنشاء اللوحة بالطريقة الصحيحة؛

**٣- إرسال اللوحة إلى روم**

بعد الإنتهاء من عملية إنشاء اللوحة بنجاح ، يجب عليك الآن إرسالها إلى روم بإستخدام زر "Send" على لوحة التحكم بقسم الـ "Panel Config".

بعد الضغط على الزر ، قم بإختيار الروم المفضل لإرسال اللوحة.
بعد إختيار الروم قُم بالضغط على زر "Send" لإتمام عملية إرسال اللوحة!

سيتم إرفاق صورة توضيحية لعملية إرسال اللوحة بالطريقة الصحيحة؛

**هل تواجهك مشكلة أثناء محاولة إرسال اللوحة؟**

قُم بإرسال الامر `/debug" في اي روم يستطيع البوت رؤيته ، ثم تأكد أن البوت لدية جميع الصلاحيات اللازمة لإرسال اللوحة.

[lament prairie]

تفضل فوق ^

[indigo bough]

شكرا

[lament prairie]

حياك الله

[silk dagger]

{panel.ticketLimit} - this variable doesn't seem to work in an embed? what am i doing wrong?

[austere forge]

Hi there 🙂
It seems that this variable is obsolete, I'm reporting this problem to our Dev team.

[ashen seal]

موجود

@lament prairie

[lament prairie]

نعم

[ashen seal]

ممتاز

كيف يشتغل الموقع

[humble sequoia]

https://tickettool.xyz/manage-servers

[lament prairie]

ادخل عليه وصور لي مشكلتك

[ashen seal]

؟؟؟؟

طيب وش ذا؟؟؟

[lament prairie]

رابط الموقع يقلبي

[ashen seal]

اهاااااااااااااااااااااا

يلا يلا

كيف اصور؟

@lament prairie

[lament prairie]

انت جوال ولا بيسي؟

[ashen seal]

بيسي

[lament prairie]

اضغط win+shift+s

[ashen seal]

سويت وسويت قص

كيف ارسلها؟؟؟

[lament prairie]

تمام ارسل الصورة هنا

[ashen seal]

الصور عندي فاضية

[lament prairie]

صور مرة ثانية

[ashen seal]

بكيفك

من وين ارسل؟

اي زر؟

[lament prairie]

اضغط على "+" بعدين upload a file وحط الصورة

[ashen seal]

احم وش ذا؟

اهاااااااااااااااااااااااا

هههههههههههههههههههههههههههههههههههههههه
ماقدر

[lament prairie]

كيف ما تقدر؟

[ashen seal]

يقولي المساحة دبية

اتوقع

وش ذا؟!

ايراني!!!!!!!!!!!

[lament prairie]

ياحبيبي مالك دخل بالباقين ، ارسل لي صورة لمشكلتك او اكتب لي الي يطلع لك

[ashen seal]

ياخي ماعرف

[worldly helm]

يرجى عدم إرسال رسائل غير مرغوب فيها إلى الأحرف.*

[rustic iris]

If my premium expires and I have premium only selected can I just pay for the subscription again or will that get rid of my current panels etc?

[ashen seal]

وين القى الصورة @lament prairie

[lament prairie]

صديقي لما تصور بيجيك زي الإشعار حق التطبيق ادخل على الصورة واحفظها!

[worldly helm]

Hey there!
No, your panels won‘t get deleted or anything, if you want to switch to the normal bot again you can do the command /botswitcher to switch to the normal bot. If you rebuy premium you can still use the premium bot :)

[ashen seal]

قولي طيب

[rustic iris]

Perfect thank you!

[iron night]

Gave +1 Rep to @worldly helm (current: #28 - 135)

[worldly helm]

You‘re welcome
Feel free to reach out again, if you have any more questions 🙏

[ashen seal]

هي شوفها

@lament prairie

[worldly helm]

Please don‘t ping for support.

[ashen seal]

me?

[worldly helm]

Yes, you :)

[ashen seal]

come praivite chat

[lament prairie]

روح لخيار Panel Configs او "تكوينات اللوحة"

[worldly helm]

I‘m good!

[ashen seal]

ضغطت على كل شي

مو راضي

[rustic iris]

Renewed and all sorted! Thanks for all your support

[iron night]

Gave +1 Rep to @worldly helm (current: #28 - 136)

[lament prairie]

طيب طفي خيار الترجمة من المتصفح حقك

[worldly helm]

Great to hear
Glad i could help

[ashen seal]

ياليل

[ashen seal]

نفس الشي

[lament prairie]

رست لو ما ضبط اعمل تسجيل خروج من الموقع وارجع ادخل

[ashen seal]

اطفي الموقع وارجع افتحه؟

[lament prairie]

اي لو ماضبط اعمل تسجيل خروج وارجع ادخل

[ashen seal]

يلا يلا

ماضبط فا بسجل خرج

خروج

[ashen seal]

جاوب بصراحة
تعرف ولا لا

[lament prairie]

بحاول اساعدك

[ashen seal]

انت ادمن؟

[lament prairie]

لا الدعم العربي متوقف حاليًا

[ashen seal]

هههههههههههههههههههههههههههههههههههههههههههه

داري ورب الكعبه

[worldly helm]

يرجى عدم إرسال رسائل غير مرغوب فيها إلى الأحرف.

[lament prairie]

الحق عليي اساعدك ، تقدر تنتظر دعم اجنبي او تفتح تكت #🎫│make-a-ticket

[ashen seal]

مافهمت الحق علي بساعدك؟

[silk dagger]

thank you!

[iron night]

Gave +1 Rep to @austere forge (current: #9 - 543)

[surreal osprey]

hey

i am pretty sure there was somewhere a thing to set a cd on ticket open?

but i can't find it

[olive shoal]

Hi! Can you tell me what this error means?

[austere forge]

Hi there 🙂
Make sure that the bot has: VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel where you try to send the panel

[austere forge]

Hi there 🙂
what do you mean?

[surreal osprey]

a cd, like a member can open a ticket every 3 hours for example and not every minute

[austere forge]

It is currently not possible to make a cooldown before another ticket can be open

[scarlet ruin]

Hi i have a question
How to make the bot mention the admins when a ticket opened?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

hi there, follow instructions above ⬆️

[surreal osprey]

oh sad

[scarlet ruin]

Thx

[iron night]

Gave +1 Rep to @austere forge (current: #9 - 546)

[surreal osprey]

do i suggest it? or

[austere forge]

You can suggest it yes, but I think it's been suggested before 👍

[humble sequoia]

Suggestions for Ticket Tool

To make a suggestion use the s!suggest suggestion command in #🤖│bot-spam. Note that you'll suggestion will be first reviewed by our Support Team before it's posted into #💡│suggestions, channel in which you'll be able to vote for other suggestions!

[surreal osprey]

hm okay

#💡│suggestions message i found it

[tight latch]

when members make a ticket it doesnt show any text but it is set so it should and we allow members to see history messages but they cant

why the bot so confusing and messy

[worldly helm]

Hey there! Can you please provide a Screenshot?

[tight latch]

a ss of ?

[worldly helm]

the open ticket please

[tight latch]

its empty

u want a ss of an empty chat?

[worldly helm]

Yes, of the whole screen would be good

[tight latch]

ill send 2

[worldly helm]

great!

[tight latch]

one what i see one what they see

ive changed it before but idk how to

also when they open a ticket and leave it the messages goes

[tight latch]

fixed this

[tight latch]

here

[worldly helm]

Please #🎫│make-a-ticket . I don‘t know what the issue could be.

[tight latch]

i need to change a setting

but im not sure on what setting it is

[worldly helm]

same, please #🎫│make-a-ticket

[tight latch]

ill look for the last time i asked someone

[tacit shoal]

in every server people can choose more catagorys but i dont i got that

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[lament prairie]

Hey there! see above ^

[long coral]

One of my members in a server I run gets this message when trying to open a ticket. The bot itself has all permissions enabled, any idea what I could do to fix it?

[lament prairie]

Dashboard -> Panel Configs -> Buttons -> Create Ticket -> Disable Roles/Allowed Roles

[long coral]

Thank you so much for the help man!

[iron night]

Gave +1 Rep to @lament prairie (current: #72 - 19)

[lament prairie]

You're welcome, glad to help

[tacit shoal]

i get this

[lament prairie]

you want to change the button name?

[tacit shoal]

no like this

you can sellect

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[lament prairie]

see this ^

[blazing aurora]

hey guys - i've change no settings but my bot isn't currently moving closed community tickets. any ideas? it's still set to the right categories and the mod ticket bot is working..

[graceful raven]

Heya! Need some support! 🙏

Is there a way to automate closing of tickets if there's no messages sent in a ticket by the ticket owner within a certain amount of time?

[restive condor]

Hey there! Discord has a limit of 50 channels per category, TicketTool limits it to 45.

If you have reached such limits, closed tickets won't be moved to the closed category.

I recommend you set up overflow categories, which are additional categories, to prevent this in the future

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[restive condor]

Hey there! Yes, this is possible with our Automations feature

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[graceful raven]

Nice! Thanks @restive condor! 😄

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1331)

[blazing aurora]

thank you 🙂 appreciate the help 🙂

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1332)

[restive condor]

No problem!

[cedar terrace]

Good evening
Excuse me, I wanted to know how I can make a person take a maximum of only three ranks from the reaction roll.

[worldly helm]

Hey there!
We do not have an option for reaction roles. We help with @humble sequoia and @pseudo glen
That means u are in the wrong place to ask.

[cedar terrace]

I mean like this

[worldly helm]

I don‘t quite understand what you mean. Can you please explain a bit more or send the screenshot without the pixels?

[cedar terrace]

This is an Arabic server, so you won't understand what is written at all. / Sorry, I didn't mean rolls, I meant how to make ROMs like this.

[worldly helm]

hey there! Look below please

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[mystic flame]

guys can somebody help me i got a little problem i think its easy but idk how to use the tool

My problem is i cant do the ticket tool with more buttons than one but i already have this but i cant edit them or something idk what happen

btw im sorry for my englisch im german

[worldly helm]

Hallo! Ich bin auch deutsch, könntest du bitte nochmal erklären?

[mystic flame]

Servus

Ich habe schon das Ticket Tool und konnte es damals einstellen etc ich habe so mehrere also wo du so auswehlen kannst aber ich kann es nicht mehr bearbeiten warum auch immer

zumindestens weiß ich nicht wie es geht

[worldly helm]

Also wenn ich richtig verstehe, kannst du nicht auf das dashboard?

[mystic flame]

doch bin drauf

aber ich check des nicht

wo ich des jz einstell mit mehreren ticket auswahl möglichkeiten

[worldly helm]

Achsooo, willst du die tickets wie bei #🎫│make-a-ticket oder so

[mystic flame]

Jaa so habe ich die auch schon aber kann sie nichtmehr äbndern oder bearbeiten oder weiß halt nicht wie des geht

[worldly helm]

Was möchest du denn machen

Wie bei #🎫│make-a-ticket oder so wie ich gezeigt habe?

[mystic flame]

ja

[worldly helm]

ich glaube du hast meine frage falsch gelesen

[mystic flame]

was meinst du

achso

[worldly helm]

Wie sollen deine tickets aussehen?

[mystic flame]

des zweite mit mehreren

[worldly helm]

Okay, guck unter mir!

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[mystic flame]

danke aber wenn ich das mache kommt das problem in dem chat

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[worldly helm]

Guck über mir ^^

[mystic flame]

dankee

[cedar terrace]

thx very much

[iron night]

Gave +1 Rep to @worldly helm (current: #28 - 137)

[worldly helm]

You‘re Welcome

[mystic flame]

Wo sehe ich die buttons liste

[worldly helm]

Welche buttons liste

[mystic flame]

visit your Button's List to find all

[mystic flame]

.

[worldly helm]

Dashboard —> Panel Configs—> DropDown —> zu den emojis

[mystic flame]

ist des die

[worldly helm]

Yep!

[mystic flame]

wenn ich da welche auswähle kommt ja der fehler

[worldly helm]

Bitte update dein panel

[mystic flame]

danke geht

[worldly helm]

Super!

[grim ridge]

السلام عليكم

@echo yacht

[worldly helm]

Please don‘t ping for support!

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[hardy egret]

thanks boss

[iron night]

Gave +1 Rep to @worldly helm (current: #28 - 138)

[worldly helm]

You‘re welcome
Glad i could help 🙏

[patent sail]

id

[lament prairie]

وعليكم السلام ، تفضل

[lament prairie]

ايدي ايش؟ وضح

[patent sail]

التكتات

[lament prairie]

ايش فيه يقلبي وضح قول مشكلتك

[patent sail]

مايمدي اسوي تكتات يقول ان الايدي فشل

ثواني اصور لك

[lament prairie]

كم بانل عامل؟

[patent sail]

هو اول واحد

[lament prairie]

جرب ارسل
$panel 1

[patent sail]

مازبط

[lament prairie]

روح للداشبورد واعمل بانل جديد وشوف لو نفس المشكلة

[jade topaz]

Hey! I just invited ticket tool to my server and then i cant manage it

Can you help me?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[scenic sparrow]

holis alguien sabe como abrir un ticket a una persona sin la necesidad de que esta persona haya abrierto uno?

[steel dune]

How can I mention a role or my username when someone opens a ticket on my server? so I can be notified

[surreal osprey]

{Role ID} / {Role Name} & {author}

[steel dune]

ty

[fluid forge]

Help me

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[chilly lily]

plsss help me

[wicked willow]

has been showing this for about 2 days now, no tickets can be opened or closed. can't even run a /help command.

[grim ridge]

ما المشكلة؟

[ocean sail]

in iother people server it say it max cant make more

[timber kernel]

please run /debug

[timber kernel]

Bot is missing a permission:

It can not send messages in that channel, please have a look at your channel permissions.

[timber kernel]

Is the bot online showing in your server?

[timber kernel]

Your roles not allow to open tickets. If you have access to the dashboard you can check:
Panel Configs -> Buttons -> Create Ticket Button

[wicked willow]

yup

online status

[timber kernel]

Can you run /debugand we start from there.

[timber kernel]

Weird.
Can you share your server id / name?
If you do not want to do this public here, please open a ticket -> #🎫│make-a-ticket

[wicked willow]

I'm not too sure how to get the server ID, it's not my server.

[timber kernel]

ah I see

[wicked willow]

server id is 977043128789893131

[timber kernel]

your premium run out and you still use the gold bot

[wicked willow]

ah.

[timber kernel]

Either you renew your subscription or you need to switch back to white

[wicked willow]

gotcha

[timber kernel]

[wicked willow]

thanks !

[hollow oyster]

How do I put an URL?

Please 🙏

[lament prairie]

Hey there! this is a premium feature

[small gazelle]

How do I enable the bot setting so that as soon as I close the ticket it deletes the channel?

[hollow oyster]

Hi !! thanks bud.

[iron night]

Gave +1 Rep to @lament prairie (current: #71 - 20)

[small gazelle]

And how do I set the bot so that it shows me the username of the person who opened the ticket instead of the number?

[pseudo ravine]

Hey there. You can go to the Dashboard > General > Two Step Ticket > Disable it

And read below for ticket name

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[lament prairie]

You're welcome

[small gazelle]

I already tried to do this but it still doesn't work

[pseudo ravine]

Did you edit the correct panel?

[pseudo ravine]

Did you create a new ticket after saving the changes on the dashboard?

[small gazelle]

Yes

I'll try again now

Still doesn't work

[pseudo ravine]

Did you create a ticket on the ASSISTENZA panel?

[small gazelle]

Yes

Do you want to join my server for a moment?

[pseudo ravine]

So what exactly happens then?

[pseudo ravine]

No, please don't send an invite in here nor in DMs

[small gazelle]

Ok

[pseudo ravine]

What's the server ID? Not an invite, just the server ID

[small gazelle]

How do I find it?

[pseudo ravine]

You can run the /id command

One moment

This is why

[small gazelle]

Ahh

it works now. thank you very much

[pseudo ravine]

You're welcome, glad I could help!

[small gazelle]

For this?

[pseudo ravine]

[small gazelle]

So it's only premium?

[pseudo ravine]

Yep

[small gazelle]

😓 Tickets put it in the free version. Thanks anyway

[pseudo ravine]

[hollow oyster]

Also, how much does the premium cost please?

[humble sequoia]

Ticket Tool Premium

You can purchase Ticket Tool Premium here! Buying it on our website allows you to have full control over your subscription:
Cancel your subscription at any time
Change your billing interval (yearly/monthly)
Change your payment method
Add or remove server slots to your subscription
Transfer the subscription between servers

Note: This level of control is only available when purchasing the subscription from our website.

You can manage your current subscriptions here, any billing questions or concerns, feel free to create a Billing Ticket via #🎫│make-a-ticket

<:TTWarning:1034178155872784494> Important Notice <:TTWarning:1034178155872784494>

Starting (October 7th, 2024) Ticket Tool Premium pricing will increase to comply with Discord's new Monetization Policy. You can learn more about the upcoming changes [here](#📣│bot-news message)

[hollow oyster]

Ty.

[mystic flame]

Moin jungs

[vagrant elbow]

ابي ديشبورت

[mystic flame]

habe des panel eingestellt etc aber ich habe nh frage undzwar kann jeder spieler in die tickets reingucken bei meinem drop down style wie änder ich die berechtigung

[humble sequoia]

https://tickettool.xyz/manage-servers

[lament prairie]

تفضل ^

[vagrant elbow]

ابي ديشبورد

@lament prairie

[scenic plinth]

Sie müssen die Rollen des Supportteams für jedes Panel ändern, bei dem das Problem auftritt. Sie finden die Option unter „Allgemein“ in Ihren Panel-Einstellungen.

[vagrant elbow]

@humble sequoia ابي ديشبورز حق ذا

@lament prairie

[lament prairie]

ياقلبي فوق

[lament prairie]

هذا الرابط

[vagrant elbow]

ابي وقت الشخص يفتح تكت يمنشن الادارة كيف وش اعمل بالدشبورد

@lament prairie

[lament prairie]

$help

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[lament prairie]

شوف الشرح الي فوق ولو في شي ما فهمته خبرني اوضحه لك

[fair tusk]

Howdy, how to make a panel that has multiple buttons?

$help

[humble sequoia]

https://discord.gg/tickettool

Ticket Tool Ticket Commands

</add:1029783024306507887> - Gives an additional user or role access to the current ticket channel. They are given the same permissions as the User Opened Permissions.
</remove:1029783024306507888> - Removes a user's or role's access to the ticket channel if they had access to the ticket when it was created, or if they had been added with the </add:1029783024306507887> command.
</open:1029783024306507893> - Re-opens a ticket channel that is in the Closed state.
</close:1029783024306507892> - Closes a ticket channel that is in the Opened state.
</rename:1029783024264564757> - Changes the ticket name, or resets its name if no new name given.
</claim:1029783024306507889> 💎 - If Ticket Claiming is enabled, this command allows a support team member to claim or unclaim the ticket.
</closerequest:1029783024306507891> - Sends the Close Ask Message to the ticket channel.
</transcript:1029783024264564758> - Generates a transcript of the ticket, or channel if 💎 Premium, with the given settings.
</new:1029783024264564762> - Create a new Command Style Ticket

Ticket Tool General Commands

</premium:1029783024306507894> - Checks the Premium status of the server you ran the command on.
</debug:1029783024264564765> - Provides you troubleshooting information about your server and the channel you ran the command.
</permissionlevel:1029783024264564760> - Your level permissions within the server, allows you to know if you are able to access a dashboard.
</ping:1029783024306507895> - Provides the current latency between your server, the bot, and the Discord API. This might be used while troubleshooting.
</help:1029783024264564756> - The command you used to get here!
</id:1029783024264564764> - Returns the ID of the given channel/role/emoji, providing no input will return the server's ID.
</invite:1029783024264564763> - Invite for the bot and the Support Server.

[mystic flame]

wie stelle ich ein das ich beim dropdown style verschiedene rollen verschiedene tickets reingucken können

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[lament prairie]

Hey there! see above ^

[fair tusk]

Thanobyou

[lament prairie]

You're welcome

[vagrant elbow]

ايوا messege content ما اجدها

[wild pebble]

Hello

We can't join this Ticket

[vagrant elbow]

بس وقت ابي احط الرول احط بس كذا ??

{ @اداري👑MYSTERY ~TOWN👑 }

@lament prairie

[mystic flame]

Wie kann ich die nachrichten löschen die Reingeschickt werden in dem chat wo der bot ist

also automatisch

[humble sequoia]

Deutsches Support-Team

Wenn du Hilfe vom Deutschen Support-Team erhalten möchtest gehe in #🎫│make-a-ticket und öffne durch einen Klick auf den :flag_de: Button ein Ticket.

[worldly helm]

Hallo! Welche Nachichten? Könntest du bitte ein foto zeigen?

[mystic flame]

habs hinbekommen danke

[north escarp]

السلام عليكم أبي طريقه أني اسوي اول ما اضغظ زر فتح التكت تظهرلي اسئله مثل كذا

[humble sequoia]

النماذج المنبثقة

تتيح نماذج الدسكورد للمستخدم الإجابة على الأسئلة الفردية في النموذج المنبثق، والذي يعرض بعد ذلك الإجابات في رسالة التذكرة. يمكن أن يوفر هذا الوقت إذا كنت تعرف بالضبط ماذا تريد أن تطلبه من المستخدم.

إعداد النماذج

يمكنك تفعيل النماذج ضمن Panel Configs > Form Option > Edit Forms Option. في النافذه التي ظهرت، يمكنك الآن تفعيل وتعديل النموذج الخاص بك.

خيارات النموذج

يمكنك إضافة 5 أسئلة كحد أقصى في النماذج، وهو حد من قبل الدسكورد. ولكل سؤال يمكن أن يملك وصف يظهر في خانة الإجابة، حد أقصى وحد أدنى لعدد الحروف، متعدد الأسطر، وأيضًا الخيار لجعل السؤال مطلوب.

الخيارات

Question Title ➞ سؤالك هنا
Question Placeholder ➞ الوصف الذي سيظهر على خانة الإجابة
Required ➞ في حالة التفعيل، سيتوجّب على المستخدم الإجابة على هذا السؤال لإرسال النموذج
Multi-Line Input ➞ للسماح للمستخدم بإدخال نص متعدد الأسطر
Minimum and Maximum Input ➞ تعيين حد أدنى وحد أقصى للنص المُدخل بواسطة المستخدم

عرض الجواب

لعرض الإجابات من المستخدم، تحتاج إلى تفعيل
Auto display form results on the ticket message as an additional embed

إذا كنت لا تريد Embed آخر في رسالة التذكرة، فإنتقل إلى Panel Configs > Ticket Options > Edit Ticket Message. هناك ستستخدم المتغيّر (variable) {create.form.x} وإستبدل x برقم سؤالك. على سبيل المثال، يمكن عرض إجابة سؤال 1 بإستخدام المتغير {create.form.1}. إذا لم تستخدم هذا المتغير، فستفقد إجابة المستخدم على النموذج.

[still lava]

Dan

يا أخي السلام عليك! انظر أعلاه من فضلك. اسمحوا لي أن أعرف إذا كان لديك أي أسئلة

From English (EN) To Arabic (AR)

[restive condor]

^

[north escarp]

شكرا

[north escarp]

لا شكرا لك

[restive condor]

[north escarp]

هل من الضروري دفع بوت البرويميوم لفعل هذا الشي

@restive condor

[still lava]

Dan

لا. وهنا التعليمات

From English (EN) To Arabic (AR)

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> قائمة الخيارات / Drop-down

تحل قائمة الخيارات محل الأزرار الموجودة في رسالة لوحة التذاكر الخاصة بك وتستخدم القائمة مع جميع اللوحات الخاصة بك. لإعداد هذا، توجّه الى إعدادات اللوحة، وحدد لوحة التذاكر الرئيسية.

<:Numbericons1:1018864164032225340> تمكين نمط الخيارات

أولًا، عليك تفعيل نمط الخيارات. وبعدها يجب عليك إضافة عناصر في محرّر الخيارات. الآن يمكنك البدء بتعديل الخيارات الخاصة بك!

<:Numbericons2:1018864168041971712> محرر الخيارات

كل سطر في محرر الخيارات يمثّل سطر من قائمة الخيارات على الدسكورد. يمكنك إضافة المزيد من الخيارات، بواسطة الضغط على

أولًا، عليك إختيار لوحة تذاكر. هذه هي اللوحة التي سيفتح لها هذا الخيار تذكرة.
لا تقم بتحديد نفس اللوحة مرتين. يجب أن يكون لكل خيار لوحة مختلفة

وبعد ذلك يمكنك وضع عرض. هذا هو عنوان هذا الخيار وسيظهر في قائمة الخيارات. يمكن تعيين الوصف مباشرة بعد ذلك، والذي سيكون أسفل العنوان باللون الرمادي.

بالإضافة إلى ذلك، يمكنك تحديد رمز تعبيري (إيموجي) سيتم عرضه أمام كل خيار. يمكنك إما إدخال معرف الرمز التعبيري يدويًا أو تحديده في أداة التحديد.

المشاكل الشائعة ⚠️

• اللوحة لا تعمل؟ تأكد أنك قمت بإدخال رمز تعبيري صحيح.
• الخيار لا يظهر؟ تحقق مما إذا كان هناك خياران لهما نفس اللوحة في محرر الخيارات.

$ardropdown

[north escarp]

شكرا جدا لك

[still lava]

Dan

مرحبًا بك

From English (EN) To Arabic (AR)

[lament prairie]

الـ message content هي رسالة التكت يقلبي

[lament prairie]

كذا {@اداري👑MYSTERY ~TOWN👑 } او {ايدي الرتبة}

[late cliff]

I have two servers showing up on my dashboard and it wont let me add configure moe

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[thorny steeple]

How do I fix that? I already gave the permissions

[restive condor]

Hey there! Could I get your server name or ID please

[thorny steeple]

1088994354145792010

[restive condor]

You have a bot error on the Dashboard. Your premium subscription seems to have expired.

You can simply re-subscribe on our website
https://tickettool.xyz/premium-purchase

Or you will need to switch back to the standard bot

[thorny steeple]

i just bought it yesteday

[restive condor]

Where exactly did you buy from?

Was it our website?

[thorny steeple]

yes

[restive condor]

Perfect then. If you go to your Dashboard > Profile > Subscriptions or https://tickettool.xyz/billing directly, you will be able to manage and transfer your subscription from there
Example

You can also see a transfer history there. You may have accidentally moved the subscription

[gentle idol]

hwo do i make it so that a specific role cannot see a specific ticket panel

[restive condor]

Hey there! Each panel can have its own support team roles.
Simply select the corresponding ones for that panel specifically from your Dashboard > Panel Configs > General

[gentle idol]

i have a multi ticket panel on right now, i need different roles on different panels

yfm?

[restive condor]

Yes, each button is its own panel

[gentle idol]

yeah but when i open a panel, the role thats not supposed to see the ticket still sees it

as from what im seeing in "view server as role"

[restive condor]

Does that role have administrator permissions?

[stray pelican]

Can anyone help?

[restive condor]

That's not great for Ticket Tool testing. Please try it with another user or an alt account

[humble sequoia]

View As Role feature

Discord's integrated View As Role feature will allow you to see how different groups of roles will have access to your server's channels. Even though, this feature isn't reliable for thoroughly testing Ticket Tool considering that the tickets are created based on User roles, and that Roles permissions are only used for Support Team Roles, and Additional Roles.

For testing Ticket Tool as a user we suggest you ask a friend to open a ticket for you as a regular member would do, or use an alternative account to simulate the same process to make sure everything is set properly.

[restive condor]

Hey there! How can I help?

[gentle idol]

nope

so youre saying a good way to test this is by an alt account

[restive condor]

Correct

[gentle idol]

aiiight ill let you know

[stray pelican]

My old account was disabled and i saved 2-3 transcripts in link form. After a few months the link was invalid by any chance I can get it back ?

[restive condor]

Unfortunately, no. We do not store transcripts for privacy reasons.

Please ensure you save the HTML file instead of the link in the future 😄

[stray pelican]

I can provide those expired links tho.. from that u can help me ?

[restive condor]

We don't have access to transcripts in any way. The only way to access it would be to generate a new link from the embed message or access the HTML file

[gentle idol]

roles still dont have perms yet can see tickets

even the everyone role can see it

and im not new to discord, or new to making discord servers

ive done all i need to remove the everyone role, but its still seeing the tickets

[humble sequoia]

How to edit `@everyone`'s permissions

Head over to your Dashboard ➞ Panel Configs ➞ Permission Options ➞ Everyone Role Opened/Closed and customize the base permissions for everyone in your tickets.

Note: This set of permissions may be affected by the overrides of Support Team, Additional Roles, and User permissions.

[gentle idol]

done that already

[worldly helm]

Look above please ^^

[gentle idol]

ive done that already

i even added it to blacklisted roles

[restive condor]

Please remove it from the blacklist roles or they won't be able to open tickets

Can I get your server name or ID please

[gentle idol]

its not that i want them to open the tickets, cause they cant even see the channel to open the ticket

but they can see the tickets that are open

[gentle idol]

the discord server?

[restive condor]

Yes

[gentle idol]

heres the id

1250737654417592330

[restive condor]

Looks good, other than the fact the entire server is blacklisted. Which panel is the one you're having issues with?

[gentle idol]

you can see the panels, right?

[restive condor]

Yes

[gentle idol]

so if you look at the first panel, theres a few roles inside there that can see the tickets

normal, correct. but then in the second panel, i dont want them to see it, but they can still see it

they dont have admin perms either

my main goal here is to basically have each panel for a specific role

[restive condor]

So for the example the assistant district attorney role can see panel 2 tickets?

[gentle idol]

they can

but not supposed to

distrinct attorney too

by the way, we can call to make it easier if youre comfortable with that

[restive condor]

I see and is this after fixing everyone being able to see your tickets?

[gentle idol]

well i havent managed everyone’s roles

but from what i see, it does work for the first panel

the roles that arent support in the first panel cant see the tickets made from there

[restive condor]

Alright. I'll bring you into a ticket as I'll need a server invite

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[manic stratus]

@sage jewel

[sage jewel]

هلا؟

[manic stratus]

عربي؟

شوف

ابغي اسوي اكثر من شي

كيف

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[lament prairie]

تفضل شوف الشرح الي فوق ولو في شي مو فاهمه خبرني ^

[blazing sandal]

Hi People - Im trying to create a server where i can verify people before they can see whats on the server - I am able to hide all channels apart from the ticket channel? can i get some help please

[humble sequoia]

Creating a verification system with Ticket Tool <:TicketToolWhite:1073948900056105060>

Using Discord's permission system you can create a setup that allows your team to manually verify new server members while keeping the rest of the server hidden!

Please configure the permissions of your server's channel as depicted below:

Category Permissions

1. Go to your category permissions, or channel permissions in case they are not synced with the category.
2. Set the View Channels permission to for the @everyone role.
3. Set the View Channels permission to for your @Member or @Verified role.
4. Repeat this process for all of your server's categories.

Ticket Panel Channel

5. Set the View Channel permission to for the @everyone role.
6. (Optional) If you'd like for verified members to not be able to see that ticket channel anymore, set the View Channel permission to for your @Member or @Verified role.

-# Note: Your staff team will still need to grant a verification role. If you have premium, you can check our Ticket Closed Roles feature

$manualverification

[restive condor]

Hey there! Yes, see above please ^

[blazing sandal]

Thank you let me check it out.

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1334)

[manic stratus]

ماني فاهم

[lament prairie]

شو الي مو فاهمه بالضبط؟

[manic stratus]

شوف

ابغي اسوي مثل كذا بس مدري كيف

وهنا مافي غير واحده بس

[lament prairie]

ياقلبي رسلت لك فوق

[manic stratus]

ما اعرف انجليزي انا

[lament prairie]

.

[lament prairie]

روح للـ Dashboard اختار سيرفرك واعمل بانل جديد بعدين ارجع للبانل الأساسي وروح لخيار Panel بعدين اول خيار الي اسمه Attached Panels (Multi Panels) وضيف البانل الي عملته قبل شوي وكرر الطريقة لكل زر تبغاه

[manic stratus]

وين ال dashboard

[lament prairie]

هو الموقع حق البوت ، خلاص الحين كمل باقي التعليمات

[manic stratus]

الحين اخترت

[blazing sandal]

Hi dan i have tried the above and its not working

[manic stratus]

كيف اكرره

ما فهمت

[restive condor]

How are you testing this?

[lament prairie]

الحين اعمل Update او Send

[lament prairie]

قصدي لو بدك تضيف ازرار كمان

[blazing sandal]

by sending an invite to another phone and joining the server

[manic stratus]

ايه

ابغي اضيف ازرار

[lament prairie]

اي يقلبي نفس الشي اعمل بانل جديد وضيفه مثل الطريقة الي فوق

[restive condor]

And are they still able to view all channels or just some?

[manic stratus]

ظهرلي الثلاثه ذولا كيف اعدلهم

[blazing sandal]

They can only view a channel i have called verification so they can submit their email - But they can also see the help section to create a ticket which i want to hide

[restive condor]

That category should only appear with the one channel they can see

The only way to hide it would be to move the channel outside a category

[lament prairie]

تقصد تغير الأسم؟

[manic stratus]

يب

[lament prairie]

روح للبانل الي بدك تغير اسمه بعدين

Buttons -> Create Ticket -> Button Text -> غيره

[blazing sandal]

I have a category called ticket centre which is the one i cant hide

the verification one is visible as it should be

i have managed to hide everything apart from that one category lol

[restive condor]

And there are no channels they can view in that category?

[blazing sandal]

catergory called ticket centre and then create a ticket for help etc

[manic stratus]

وين Buttons؟

[lament prairie]

مو من هنا يقلبي اخرج من الخيار هذا

[manic stratus]

اسمع

[manic stratus]

تقدر تيجي فويس ؟ وافتحلك شير ؟ بدون ما تتكلم

[lament prairie]

ما اقدر للأسف

[manic stratus]

الحين

وين اروح

عشان اعدل

[lament prairie]

اول زر Create Ticket

[manic stratus]

تمام كتبته

[blazing sandal]

thats the only problem

[manic stratus]

بعديها

[lament prairie]

سوي نفس الشي لباقي الأزرار بعدها اعمل Update للرسالة الي في الديسكورد او ارسلها مرة ثانية من خيار Send

[manic stratus]

وشو اكتب ب ال Update

[lament prairie]

حط رابط الرسالة حقت البوت الي هي بالصورة

[manic stratus]

مافي شي تغير

معليش تعبتك معي

[lament prairie]

يقلبي لازم كل زر تغيره من البانل حقه ، اضغط على المستطيل الي فوق (نفس الي بالصورة) واختر بانل بعدين سوي له نفس الطريقة الي سويتها مع الأول وغير الأسم

[lament prairie]

مافي مشكلة

[blazing sandal]

Anyone able to help?

[restive condor]

And you have denied view channel for the everyone role for that category specifically?

[blazing sandal]

yes only ticket tool is able to view

[restive condor]

Then they shouldn't be able to see it if it's set to

Do members get any join roles?

[thorny steeple]

Hey @restive condor

The problem keep ocurring https://cdn.discordapp.com/attachments/1069041142441713686/1281323729112268910/image.png?ex=66db4d36&is=66d9fbb6&hm=e2f06cbedab1e5947b6ac052d6b4a233479d4c6762412e5bbbe38079e994f538&

[restive condor]

You're good now. The only thing is you have the premium bot enabled and haven't invited yet

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[restive condor]

There's an invite ^

[lethal solar]

how do i change this

like the button thing

like one of them is els but it says livery

[ashen seal]

ياخوان

ابي مساعدة

[austere forge]

Hi there 🙂
Dashboard > Panel configs > Buttons - create ticket and edit Button Text

[ashen seal]

no

oh sorry

[austere forge]

Im not arabic, sorry.

[ashen seal]

ok ok

[ashen seal]

u know arabic person

[austere forge]

no sorry

[ashen seal]

ok

[lethal solar]

i dont have buttons

nvm it was hidng behind my discord tab

[ashen seal]

arab?

خلاص تم حل المشكلة بنفسي

[wet stratus]

@ashen seal

كيف أحط تكت ب السيرفر حقي ؟

[opal gorge]

hey guys how can you get the ticket channel deleted when you close the ticket?

[crude valley]

Hi

Hello, I don't know how to open a ticket. Can you show me?

[warm summit]

In this server? #🎫│make-a-ticket

[warm summit]

Automatically? I believe that's a premium only feature under the Automations section.

[frail jacinth]

Morning, I recently added the Ticket Bot to my server, how can I make the panel look like this, so multiple buttons used for different purposes?

Do I create multiple panels?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[gilded verge]

Hi @frail jacinth, check

[frail jacinth]

alr, ty!

[lethal sequoia]

Hello,
I'm seeing the message like this, and I’m unable to create a ticket. What should I do to fix this?

[hollow oyster]

It means you didn’t have the correct permission if I’m right

Tho I won’t be able to help you today until 5PM

[lethal sequoia]

After connecting the ticket tool with the website, the permissions were approved, and it seems like the issue is resolved. I’ll let you know if any other problems arise. Thank you 🙂

[iron night]

Gave +1 Rep to @hollow oyster (current: #334 - 1)

[hollow oyster]

👍

[ashen seal]

بدري قدني قيلت

[carmine grove]

hey guys how can i change the name of the bot?

[worldly helm]

Hey there! Yes! Look below

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[atomic kestrel]

does anyone know if ticket tool can assign a role or do my mods need to be given that permision

[worldly helm]

Hey there! No, ticket tool cannot do such a thing!

[atomic kestrel]

What does this mean then

Ticket Closed Roles (Triggered on Ticket Close/Delete)
Roles to add to ticket owner

[atomic kestrel]

Lisa

I set it to apply my role to the user when I closed it.

[worldly helm]

Ohh! I thought you mean auto roles or reaction roles. Sorry, but yes you can do that

[atomic kestrel]

well I have that set but it doesnt apply the role

when I click close.

Sorry might have figured it out myself

[worldly helm]

Wierd, maybe the apply role is above the Ticket tool role

[fair crescent]

i have a role in my ticket tool called admin how do i remove the role so admins cant see tickets anymore?

[austere forge]

Hi there 🙂
Dashboard > Panel configs > General - Support team role and remove it

[fair crescent]

i have done that does the old ticket with those roles still see them or we have to clear the old ones

and how do we refresh or update the discord with the new updates from the panel?

[austere forge]

changes are applied to new tickets, they will still have access to the old tickets before the change.

and you can use update or send to update your panel on your server

[fair crescent]

thanks so much

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #9 - 548)

[fair crescent]

thats a cool bot! how do we get that

[austere forge]

that reputation system with bot YAGPDB.xyz 😃
Unfortunately we won't be able to help you with the setup.

[vagrant elbow]

يا شباب

ما اقدر اعطي امر setup

/setup

[timber kernel]

Can we help you?

[humble sequoia]

**١- دعوة البوت إلى سيرفرك**

يجب عليك اولاً دعوة البوت إلى سيرفرك من خلال رابط دعوة البوت، بعد ذلك يُمكنك تعديل خصائص البوت عبر لوحة التحكم.

**٢- إنشاء لوحة**

لإنشاء لوحة يجب عليك التوجه إلى لوحة التحكم ، ثم قم بإختيار سيرفرك ، بعد ذلك توجه إلى قسم "Panel Config".

بمُجرد وصولك إلى القسم المذكور أعلاه، يجب عليك الضغط على زر "Create Panel" لإنشاء اللوحة ، ومن ثمها قُم بإدخال اسم اللوحة (يمكنك ملء اي اعدادات اختياريه تريدها).

بعد إدخال اسم اللوحة و ملء الإعدادات ، قُم بالضغط على "Create Panel" لإتمام عملية انشاء اللوحة الخاصة بك بنجاح!

سيتم إرفاق صورة توضيحية لعملية إنشاء اللوحة بالطريقة الصحيحة؛

**٣- إرسال اللوحة إلى روم**

بعد الإنتهاء من عملية إنشاء اللوحة بنجاح ، يجب عليك الآن إرسالها إلى روم بإستخدام زر "Send" على لوحة التحكم بقسم الـ "Panel Config".

بعد الضغط على الزر ، قم بإختيار الروم المفضل لإرسال اللوحة.
بعد إختيار الروم قُم بالضغط على زر "Send" لإتمام عملية إرسال اللوحة!

سيتم إرفاق صورة توضيحية لعملية إرسال اللوحة بالطريقة الصحيحة؛

**هل تواجهك مشكلة أثناء محاولة إرسال اللوحة؟**

قُم بإرسال الامر `/debug" في اي روم يستطيع البوت رؤيته ، ثم تأكد أن البوت لدية جميع الصلاحيات اللازمة لإرسال اللوحة.

[lament prairie]

تفضل شوف الشرح الي فوق^

[crisp jacinth]

Wondering if we still get premium for boosting this server

[austere forge]

Hi there 🙂
Not any more, here are the perks for server boosters > https://discord.com/channels/509192800865353738/927789598208311366

[sweet river]

How do i make it available for members to open tickets

cuz it shows like no permission

[lament prairie]

Dashboard -> Panel Configs -> Buttons -> Create Ticket -> Disable Roles/Allowed Roles

[sweet river]

yeah i put allowed roles as everyone and members

[sweet river]

but it still seems to not be working

[idle flint]

Do you have "support team only" selected?

[sweet river]

nope i dont

[idle flint]

Might be best to head to #🎫│make-a-ticket and open a ticket so one of of support team can help you one-on-one 🙂

[sweet river]

Alright ill do that in a min

Ill try fix it one last time and if i cant ill open a ticket

[worldly helm]

One last thing, please check your Blacklisted roles!

[sweet river]

uhh where would that be

[worldly helm]

Dashboard —> Server configs

[sweet river]

I dont think i see it

[worldly helm]

Server info
Command configs
Server configs
Panel configs
Custom Commands

[sweet river]

ohh

Yeah ive had blacklisted members for some reason

[worldly helm]

Great!!
Glad to help

[sweet river]

[jade topaz]

Hey

Why don't guys see my messages in the ticket, they're just empty?

Help pls

@idle flint @covert swallow

[lament prairie]

Dashboard -> Panel Configs -> Permissions -> Everyone Role Permissions -> Edit opend -> Read Message History

[livid juniper]

hello, hafe yure a german support? i hafe a probleme

[humble sequoia]

Deutsches Support-Team

Wenn du Hilfe vom Deutschen Support-Team erhalten möchtest gehe in #🎫│make-a-ticket und öffne durch einen Klick auf den :flag_de: Button ein Ticket.

[lament prairie]

@livid juniper ^

[livid juniper]

thanks

[lament prairie]

You're welcome

[worldly helm]

Hallo! Hash du schon ein ticket geöffnet?

[ancient rose]

Hi there, I have the ticket bot set up in my server. But the problem I have is that when new people join they come into the mane page. I went to the website and i can't find any of the tickets that i set up. Help please.

[worldly helm]

Hey there!
Do you mean that your Panel won't show up on discord?

[ancient rose]

All the tickets work. I just can't figure out how to set it so when people join they go to there own page and start a ticket. When I go to the website all the tabs I set up are not there or i'm not looking in the right place.

[livid juniper]

ja habe ein englisches gemacht

[humble sequoia]

━━ Pit_limiter's inquiry has been moved to a ticket ━━

[worldly helm]

hmm that is pretty wierd, can you please provide a screenshot?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[crisp scroll]

how to setup like this and the bot will change the name of the ticket

[thick jetty]

yooo

so im trying to add ticket to a server, and i set up channels and gave role perms for tickettool but my server will not show up on the tt dashboard

like to go manage and edit ticket texts, etc

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[restive condor]

Hey there! See above please ^^

Custom ticket names are a premium feature unfortunately

[restive condor]

Hey there! Try the steps below please

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[crisp scroll]

ok

[thick jetty]

yes, i think our server will do premo just have to talk w who pays who for how long etc lol

thank you

[restive condor]

[crisp scroll]

what is this variable for ?

[steel dune]

I wanted to report a bug

Until yesterday it was normal, but today in the morning the tickets started to be opened outside the select category

I already went to the website, took it down and put it back in again and it keeps opening outside the category

[pseudo ravine]

Hey there. It displays their answer to the first question

[crisp scroll]

ok

[pseudo ravine]

Hey there. Make sure that the category has less than 50 channels, as Discord has a limit of 50 channels in a category

[steel dune]

wow

that's right

thanks for the answer

[pseudo ravine]

You're welcome, glad I could help!

[mossy breach]

hi can you halp me

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[mossy breach]

may zan whan i what to go to i scrip it shows off but i cant turn it on

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[vast copper]

can anyone help me plz why is it showing one only

[worldly helm]

Hey there! You need one panel for each dropdown Option

[vast copper]

how i do it

[worldly helm]

There u go

(Sorry i‘m on phone right now)

[vast copper]

thank u

[vagrant elbow]

شباب

اذا ابي اعمل مشن ليلي فتح التكت كيف

@worldly helm

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[worldly helm]

^^

[full bone]

hey, when i try to click send it says undefined?

[lament prairie]

try to use $panel ID in the channel

[lament prairie]

Dashboard -> Messages -> Edit Ticket Message
واكتب {user} بالرسالة

[latent hound]

Hello How do we tag moderators when a ticket is created?

[lament prairie]

$help

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[lament prairie]

Hey there! see above ^

[latent hound]

It didn't happen

I wrote and created it to try but no moderator was tagged

:/

[surreal osprey]

{RoleName} / {RoleID}

[latent hound]

Can you give an example?

[surreal osprey]

{Moderaters} / {RoleID} (replace role id with the id of the mod role)

it can look like this with role id

when the ticket is opened, it looks like this:

[latent hound]

Are you the one who opened the ticket?

[surreal osprey]

no, but thats how it looks like

its from the same server

[latent hound]

I am moderator but there is no tag

[surreal osprey]

you have {uer}, it must be {user}

[latent hound]

Since I opened the ticket, if it says user, I will be tagged anyway.

[surreal osprey]

it says {uer}, thats invalid

[surreal osprey]

maybe tickettool doesn't have perms to mention the role

[latent hound]

How do we open it?

[surreal osprey]

tickettool needs

[surreal osprey]

enable this and try again

[latent hound]

Do we give this permission to the bot within the server or via the dashboard?

I gave the permission on the server but it didn't work

[surreal osprey]

@echo yacht can you help this person please. i don't know how to assist further.

[worldly helm]

Hello! Please don‘t ping for support.

[surreal osprey]

funny

i alr saw that

[worldly helm]

Hey there!
Can you make sure the bot‘s role is above the "moderator" role?

[latent hound]

Nothing has changed

[worldly helm]

Please show me your Ticket Message (on the dashboard) and check if you do have the Role.

[latent hound]

There is no tag i am moderator

[keen locust]

https://cdn.discordapp.com/attachments/998784733595046011/1281735404554424390/IMG_0879.png?ex=66dccc9d&is=66db7b1d&hm=8f0cb0b0c104723992ff03a147139df9c93777f6d227950ba1252372b444f337&

How do I fix this before it was working then it started to say this

[worldly helm]

Dashboard —> Panel configs —> Buttons —> Create ticket Enable it for your wanted role

[keen locust]

this?

[worldly helm]

No sir

[keen locust]

or

[worldly helm]

you just send the same image again

[keen locust]

mb

that one?

[worldly helm]

No, please look at my message. It says "Buttons" not general

[keen locust]

You didnt say that in your message

[worldly helm]

Click on buttons

[keen locust]

okay

[restive condor]

Hey there, please ensure Ticket Tool has permission to MENTION EVERYONE AND ALL ROLES in its role settings

[worldly helm]

.

[latent hound]

İ do that in the server

but i cant find this permission in dashboard

[restive condor]

You must assign the permission from your Server Settings > Roles > Ticket Tool > Permissions > Mention everyone and all roles

[latent hound]

I finally did it

😭

Thank you

[restive condor]

No problem

[neat cedar]

yo i am looking for help please guys, i am trying to know if with ticket tool it's possible to create a ticket and when a specific name of the ticket is like 001 it give the ticket automaticaly to the the user1, if the id is 2 it give automatically to the user 2 etc

[worldly helm]

Hey there! Look below

Note: This is a premium only featrue

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[neat cedar]

ps: the user 1 cannot the the ticket of user 2 and the user 2 cannot see the ticket to user , is it possible ?

like i just want to know if it's possible

it's not just rename the ticket

[livid scaffold]

Hello Everyone

Can I Ask How To Get Ticket Support So I Can Appeal?

[worldly helm]

I‘m sorry, do you mean everyone can see the tickets?

[neat cedar]

i mean like i want to user1 to autoclaim a ticket if the name of the ticket is 001-020 and the other user cannot see it, and like user 2 autoclaim 021-040 and other cannot see it, like i want to separate people from staff depend of the ticket name by autoclaiming

[worldly helm]

You can choose your Support Team for every of your panels depending on the option

[neat cedar]

an option could be a ticket name ?

[worldly helm]

… If a user for example opens an "appeal" ticket, you can set the permission that only the owner and managers see the ticket. For a "General support" ticket all of your staff can view and message in them.

[neat cedar]

oh ye but my idea is via the same pannel named "appeal" there is a form that the client/member can type something and it will be an ID, i want the ticket name to be the id typed and then via the name of the id it autoclaim to the good person, it's maybe easyer for u to understand ? it's rly rly rly specific

[worldly helm]

As i said, ticket names are premium only.

[neat cedar]

that is not a problem, i just want to know if it's possible, i would buy if it is. But it's not just rename, it's rename and autoclaim to the good person that's why i want to be sure it's possible before purshasing

[worldly helm]

i am sorry, but i don‘t understand what you‘re asking for. Could you please #🎫│make-a-ticket .

[neat cedar]

sure

[tawdry osprey]

wheres the server

by that i mean the server i invited the bot to isnt on the dashboard

nvm i solved it myself

[soft cloud]

Anyone else getting this?

[worldly helm]

Hey there! Please check if your Premium is still active!

[soft cloud]

ah ok

I will have a look

[full bone]

like send a message in the channel saying $panel id?
nevermind, just fixed it myself
turns out i missed the colon in the server's emote for the panel button lol

[long glacier]

and in this bot, can you make the logs visible (everything that was done on the server, like an audit log)?

and do you need to install the bot through the site or already on the server itself through the bot?

[jade topaz]

If I upgrade to premium plan, will I be able to attach a panel to an existing message by anyone other than the bot?

[worldly helm]

Hey there!
No, @humble sequoia or @pseudo glen does not provide a log option like other bots.

[worldly helm]

Hello there!
Nope, sadly not.

[long glacier]

so this bot won't show logs?

[worldly helm]

No, it only provides a ticket system.

[slow beacon]

So i've been trying to edit the panel message but it won't let me type in the box. How can I add the panel message?

[worldly helm]

Hey there!
Please click on " Add Embed" --> > Embed Editor - 1

[slow beacon]

Ahh thank you, I thought that bit was premium lol

[iron night]

Gave +1 Rep to @worldly helm (current: #28 - 140)

[worldly helm]

No worries!
Glad to help

[merry jetty]

Hi support my server members can't open a ticket

i dont know why

[restive condor]

Hey there! Any error message?

[merry jetty]

Says they don't have permission

[spiral gate]

hey there, is there a way to stop deleting closed tickets - they should moved to: "ticket archiv" and users should see her own old tickets?^^ sry for my bad english

[merry jetty]

no

[restive condor]

Could I get your server name or ID please

[merry jetty]

give me 1 second

[spiral gate]

did your members have access to use reactions?

on this channel?

[merry jetty]

no

Theys dont have

[restive condor]

Hey there! Yes, enable TWO STEP TICKET from your Dashboard > Panel Configs > General to stop the ticket from being automatically deleted

Dashboard > Panel Configs > Category to select categories

And then go to your Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Closed > View Channel

Alternatively, you could simply manually DM them a transcript and delete the ticket

[restive condor]

That's not our bot though. That's another ticket bot

[spiral gate]

o.o

but i joined over this bot page xD

thats weird

ok, i used your ticket tool from here -> "add app" so i guess i have the right one know xD

[merry jetty]

1125440610376093809

my id

[restive condor]

Lovely, try using the instructions above now and let me know if you have any questions 🙏

[restive condor]

That seems to be your user ID, not the server's. Can you confirm the server name please

[merry jetty]

Servidor Flopy

[restive condor]

Dashboard > Server Configs > Blacklist Roles
You have the everyone role blacklisted

[merry jetty]

ok

thanks

[spiral gate]

F xD

[spiral gate]

so, dan i have a new problem xD

@merry jetty tested my ticket system but after closeing they can delete it and wrote after delete on a "normal channel" but people schould not delete closed tickets, and on permissions they dont can do anything ._.

[restive condor]

Did they have a support team role?

[spiral gate]

no

normal user

[restive condor]

That's channel permissions, you don't have to deny them all if they don't have them in the first place

Go back to the main page and into the BUTTONS tab and ensure the delete button is set to support team only

[spiral gate]

ahhhhhh ok - "support team only" i have this activate by all i guess?

[restive condor]

That one should be set to , yes

[spiral gate]

ok i have now, thanks :D

[restive condor]

No problem!

[spiral gate]

one last thing^^" is there a way to remove ticket counter? to set back to 0001?

[worldly helm]

Hey there!
Yes, Dashboard --> Set Count

[spiral gate]

ahhhhh ok thank you^^

... thanks @worldly helm ^^

[iron night]

Gave +1 Rep to @worldly helm (current: #28 - 141)

[spiral gate]

ah xD

[worldly helm]

You're welcome
Glad i could help

[spiral gate]

damn, one more thing xD

after a people is re-open it, it dont go back to open tickets

[sullen nacelle]

hey guys, how does one change the channel that the transcript go?

[sudden lodge]

How do I buy your bot's premium subscription to my server?

[restive condor]

Hey there! How many channels are currently in your opened tickets category?

[restive condor]

Hey there! Dashboard > Panel Configs > Transcripts

[restive condor]

Hey there! You can buy it from your server Dashboard in the 'Premium' tab. See below

[humble sequoia]

Ticket Tool Premium

You can purchase Ticket Tool Premium here! Buying it on our website allows you to have full control over your subscription:
Cancel your subscription at any time
Change your billing interval (yearly/monthly)
Change your payment method
Add or remove server slots to your subscription
Transfer the subscription between servers

Note: This level of control is only available when purchasing the subscription from our website.

You can manage your current subscriptions here, any billing questions or concerns, feel free to create a Billing Ticket via #🎫│make-a-ticket

<:TTWarning:1034178155872784494> Important Notice <:TTWarning:1034178155872784494>

Starting (October 7th, 2024) Ticket Tool Premium pricing will increase to comply with Discord's new Monetization Policy. You can learn more about the upcoming changes [here](#📣│bot-news message)

[spiral gate]

0^^

[restive condor]

Alright, can you ensure Ticket Tool has all these permissions for that category:
✅ - Read/View Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read Message History

[spiral gate]

oh, never mind, it needet just time, i see actuelly now it is on open tickets - maybe just lagged

https://tenor.com/view/anime-i-dont-know-idk-meme-cute-gif-17217487

[restive condor]

Glad to hear it works now

[restive condor]

Are you currently located in Russia?

[sudden lodge]

Yes

[restive condor]

Unfortunately, our payment provider (paddle.net) does not accept transactions from Russia due to economic sanctions

A VPN should do the trick

[sudden lodge]

Thanks, I'll try

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1338)

[spiral gate]

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1339)

[restive condor]

No problem!

[sudden lodge]

I still can't pay

[restive condor]

Same error?

[sudden lodge]

I turn on the VPN and the site does not load at all

Or it is loaded and gives the same error

[restive condor]

Have you tried subscribing via Discord? From the bot's profile on your server?

[sudden lodge]

Without a bonus, I can't edit the ticket message

[restive condor]

Try subscribing via Discord please ^

Click on the bot's from your server

[sudden lodge]

Just a second

[sudden lodge]

Billing has been suspended in your country

[restive condor]

Alright. Would you like to pay directly via PayPal or Crypto?

[sudden lodge]

PayPal or Crypto does not work in our country either)

[restive condor]

Not even through a VPN?

[sudden lodge]

Yes

He won't let me in

[restive condor]

Unfortunately, there's not much we can do sadly. Have you tried using a different VPN?

Users from Russia are usually able to subscribe using a vpn

[sudden lodge]

I can't find a good VPN

[north escarp]

Is there free prumium pls
@restive condor

I need it so much

[austere forge]

Hi there 🙂
There is no premium free here, but you can claim 7 day free trial directly on your dashboard.

Premium > 7-Day Free Trial - Redeem

[supple blaze]

@austere forge hey. sorry for ping, how do i do this? is it premium or free?

oop

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[jade topaz]

cant we access the files by any chance on transcripts

[austere forge]

Hi there 🙂
can i get a full screenshot pls ?

[jade topaz]

the channel's delete

and i wanna access the file that i lost

cuz of deletion of the channel

[austere forge]

Unfortunately this will not be possible, as transcript cannot store txt files etc.. :/

try to contact the staff of this server and ask them, they surely have access to the file

[jade topaz]

;-;

[supple blaze]

hey. i wanted to ask if its possible to have 1 ticket pannel with 2 buttons?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[lament prairie]

Hey there! see above ^

[supple blaze]

thanks ill try it!

[lament prairie]

You're welcome

[supple blaze]

btw is it possible to have like “ support “ button that gets the ticket in a specific qategory and “ reports “ in a specific category?

[lament prairie]

Dashboard -> Category -> choose your category
and do the same for the other panels

[supple blaze]

how do i change the names for the buttons? it says create ticket at every button and also it says 4 buttons while i did 3 pannels

[lament prairie]

go to Panel and remove Staff Application from Attached Panels (Multi Panels) option

[lament prairie]

تفضل ، كيف اقدر اساعدك؟