🆘│community-support

[dull meadow]

how do i change the message that pops up after i make a ticket

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[flat mulch]

how to solve this problem??

[restive condor]

Hey there! Could I get your server name or ID please

[flat mulch]

okay sure

[restive condor]

You have a bot error on the Dashboard. Your premium subscription seems to have expired.

You can simply re-subscribe on our website via the new payment provider https://tickettool.xyz/premium-purchase
See #📣│bot-news message for more information

Or you can switch back to the free/white bot

[flat mulch]

how to switch to the free

[restive condor]

You can re-invite it from https://tickettool.xyz/invite

You should be able to access your Dashboard after that, then just select the white bot from the Server Configs tab

[flat mulch]

okay thank you

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1272)

[flat mulch]

@restive condor dan sorry for bother you

but problem not solve ?

[restive condor]

^

[flat mulch]

How to get access to dashboard?

[restive condor]

By clicking on the green manage button

If you still can't access it, please use /botswitcher on your server and enable the premium bot

[flat mulch]

okay i think i have problem in premium bot

[restive condor]

Not sure what you mean by that, sorry. If there's anything else we can help you with please #🎫│make-a-ticket

[candid cedar]

Is there any way to grant a role access to the dashboard, but only to view the statistics?
Or in its defect, a way to grant a role a way to view statistics inside the server?

[lament prairie]

Hey there! you can add a role to view the dashboard but you can't make it only view the statistics

[valid oracle]

how can you copy a panel to a other server?

[muted mural]

im lowk confused what to put here bcuz when i put the link to the channel it doesnt work

[loud barn]

I am looking to have a video be sent with a ticket opening. Does anyone have any good advice for how to do that/what to use?

[charred crow]

Use /setup and sent pannel and use the good panel

[civic sand]

I have everything done and it still doesn't appear to the admin, why?

I want to show the clam button to the administration. What is the solution?

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[thorny mirage]

yo how do I add options to my tickets

[random plume]

how do i make this? where when i click a dropdown and that pops up

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[timber kernel]

There you go ^

[random plume]

ohh

thank you

[timber kernel]

[random plume]

how do i make it so a role will get mentioned when a ticket is opened?

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[timber kernel]

And please go to:
Panel Configs -> Messages -> Edit Ticket Message via the Dashboard

[wicked hill]

How do i make my ticket ping Staff?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hi there. See above ^

[wicked hill]

Thanks

[valid oracle]

how can you copy paste a panel to a other server?

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[restive condor]

Hey there! See above please ^

[jade topaz]

can anyone help when i execeut the command /setup it says aplication did not respond

or smth like that

[lament prairie]

Hello, could you run /debug command?

[jade topaz]

it says the same thing

[lament prairie]

the bot need Send Messages and View Messages perms

[jade topaz]

k

lemmetry

[sterile halo]

Hi, this quesiton might be stupid, but i have configured a new drop down, and its not showing up in the drop-down message?
Any ideas?
Do i have to re-send the msg, or would it show up automaticly
?

[lament prairie]

Hey there! try to update/resend the panel

[sterile halo]

Is there a cmd for this, or do i have to do it on the website?

[lament prairie]

from the dashboard

[jade topaz]

do ineed any perms to use /debug?

[lament prairie]

no, but the bot need

[jade topaz]

k

https://discordapp.com/channels/509192800865353738/662692902245498910/1276117404585431121 it sayd to give them this

nvm

works now

[lament prairie]

anything else to help with?

[jade topaz]

no

evrything works now

[lament prairie]

good!

[jade topaz]

ty

[iron night]

Gave +1 Rep to @lament prairie (current: #75 - 16)

[lament prairie]

yo're welcome, glad to help

[opal bane]

Does anyone know how I can make the bot be in Spanish?

[gilded verge]

change every text where you can and that's all you need

[opal bane]

that's fine thanks

[patent thunder]

Hii
I have a question
I have a ticket panel that I worked hours on, in 1 server
How can I send it to my other server
Is this possible? 😭

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[lament prairie]

@patent thunder Hey there! check

[patent thunder]

I got my key

But idk what to do now

Okay got it

[wispy quarry]

When will the bot open?

[restive condor]

The bot is online and working

[loud barn]

Has anyone tried adding a video to their ticket/when the ticket opens? I have a video I want members to watch when they open a certain ticket - any ideas?

[high lichen]

I pressed the save button on dashboard to add drop downs but the panel is not updating

[loud barn]

Cant promise this is right but in the panel config there is this at the top. Maybe try the "Update" button?

[high lichen]

Oh ok

It updates the text but not drop down

Anyone help me please

Nvm

[open kettle]

what causes this kind of problem? help pls 😭

[high lichen]

I think you have too many channels

[trim zodiac]

Hi, I would like to get this message in my ticket too, if someone writes anything to appear on my ticket (as you can see in the 2nd image nothing shows up)

[jade topaz]

Hello

[iron vale]

How to make html transcript to link

[jade topaz]

How can I verify ??

[iron vale]

What ?

[iron vale]

Close browser

And try with new link

[regal crater]

need help

[jade topaz]

Same thing

[open kettle]

oh okay ty for ur help

[lament prairie]

Hey there! make sure you have enable this option

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[lament prairie]

see above^

[lament prairie]

check your email

[iron vale]

Bro I need transcript link

I have transcript in html form I need in link

[lament prairie]

sorry I didn't understant, could you explain more?

[ionic path]

Hey there! What do you need help with?

[iron vale]

Dm

[fierce viper]

hello i want to make the tickets to be able to close by only owners of the tickets and if possible mods how can i do this?

i tried to make it but everybody can close anyone's ticket

[humble sequoia]

━━ GamerWei's inquiry has been moved to a ticket ━━

[austere forge]

Hey there 🙂
Go to Dashboard > Panel configs > Boutons - Close ticket and enabled support team only and set allowed roles if you want

[fierce viper]

hello, i tried that one but whenever i enable support team only, this time owner of the ticket can not close their own ticket by themselves

[austere forge]

alright,
you can disabled support team only and set allowed role like your mods

[fierce viper]

i can not explain myself good so i'll give example
those who can close tickets:
only the user who created the ticket
who cant close tickets:
everyone except the ticket creator

i can not allow roles from support team since ticket creators are not a role but user

[fierce viper]

i just want to make this one

[austere forge]

okay, in your case
you can set disabled role and put your mods

[fierce viper]

that was not what i wanted but thanks for taking your time

[austere forge]

sorry if you didn't find what you were looking for - if you need help again #🎫│make-a-ticket 🙏

[still sandal]

c'est ou pour faire un tickt ?

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le bouton contenant l'emoji 🇫🇷

[narrow surge]

Hello, I would be unsubscribed from CNFans and when I registered again, was my paid order gone? What can I do?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[ionic path]

Hey there, check above ^^

[narrow surge]

I don't understand what to do

[ionic path]

You are in the wrong place, we can’t help you

[undone zealot]

Anytime I try to use the bot it says my application failed, does anyone know how to fix that or why it's happening?

[austere forge]

Hey there 🙂
Make sure that the bot has: VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[undone zealot]

Omg thank you the people who made the server I'm in made the channel private and didn't add the bot🤦‍♀️

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 503)

[austere forge]

You're welcome, glad I could help !

[jade topaz]

How?

[tepid geyser]

Can i change the profil picture from the bot

And how can i make my own bot?

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[lament prairie]

check this^

[tepid geyser]

And profil pic

[tepid geyser]

I already change the name

[jade topaz]

i wanna buy ticket tool premium, but if my account via which i bought subscription gets terminated by discord then will i get back the subscription on the new account?

[lament prairie]

**As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!
**

[tepid geyser]

Ohh ok thx @lament prairie

[iron night]

Gave +1 Rep to @lament prairie (current: #72 - 17)

[lament prairie]

you will need to contact discord support team to refund

[jade topaz]

for ticket tool subscription??

why discord will refund

[lament prairie]

did you get the subscription via discord?

[jade topaz]

via website

[lament prairie]

try open a ticket #🎫│make-a-ticket and chose Billing

[civic sand]

Guys, look, I subscribed to the premium for a free week, and I still can't use the clam feature. Why?

[worldly helm]

Hey there!
What exacly do you mean by that?

Does it show any errors, etc..?

[jade topaz]

If I take 7 Day free need I pay

[worldly helm]

Hey there!
If you activate the 7 day trail you can test out the premium bot for 7 days and check if its worth for u to buy.

[jade topaz]

Need I pay after 7 days?

[worldly helm]

nope, you don't.

[jade topaz]

So I will have only Trial

[jade topaz]

So should I try it

[worldly helm]

Sure :)

[jade topaz]

I have it!

[worldly helm]

great!
Feel free to reach out if you have any questions :)

[jade topaz]

How to have a other profile photo

On the bot

[worldly helm]

Sadly you cannot. you can only change the name! You want a guide for that?

[jade topaz]

I want guide to do the claim button

[worldly helm]

Dashboard-->Buttons-->Claim Button--> Claiming

[humble sequoia]

━━ GamerWei's inquiry has been moved to a ticket ━━

[jade topaz]

I don’t have the claim button when I open a ticket..

[austere forge]

If you already have a ticket open, please reply to it.

[jade topaz]

I know

[austere forge]

and ask your questions in your ticket

[civic sand]

look i cant

[worldly helm]

Click on the button

[jade topaz]

Enable it

Same with me

It no work at the Webside

I needed to go on mobile to do it

[worldly helm]

I am helping him/her. Let me help the person alone, we dont need 2 people to help one person.

[jade topaz]

Ok

[civic sand]

Do I need to open this from my phone for it to activate?

[jade topaz]

Idk

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[worldly helm]

You don't. Please click on the button or follow the guide send by a staff member above ^^ (ty 3volts)

[civic sand]

I can't press the button

[worldly helm]

Can you please show me your whole Dashboard? Seems like you dont have an active subcribition

[civic sand]

Even though I subscribed to the premium for a free week

[worldly helm]

Please #🎫│make-a-ticket or wait for staff to handle this issue. If you wait for a staff member in here, please send your server ID in chat so they can check your Dashboard. (I dont have access to that type of stuff.) Sorry!

[civic sand]

oky thx

[worldly helm]

you're welcome!

[austere forge]

Hey there 🙂
Thank you @worldly helm for the help
@civic sand > Can i get your server ID or name pls

[iron night]

Gave +1 Rep to @civic sand (current: #332 - 1)

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[civic sand]

Of course
1269803321074520104

[austere forge]

you've opened a ticket, we'll continue over there 😉

[opal wasp]

Hello

May I ask a question?

[worldly helm]

Sure, what's up?

[opal wasp]

Why wouldn't you make claim a ticket doesn't require premium?

[worldly helm]

Sorry?

[opal wasp]

The claim a ticket command

[worldly helm]

أنت على حق، المطالبة هي ميزة مميزة فقط

[opal wasp]

يمكنك التكلم بالعربية؟

[worldly helm]

لا، أنا استخدم مترجم 👀

[opal wasp]

هل فهمت سؤالي في الاعلى؟

[worldly helm]

لا، آسف! هل يمكنك التوضيح من فضلك؟ يمكنك القيام بذلك باللغة العربية أيضًا :)

[opal wasp]

كنت اسأل لماذا لا تجعلو ميزة استلام التذاكر لا تتطلب اشتراك

[worldly helm]

حسنًا، لا أعرف. اسأل المدير :)

[opal wasp]

هل يمكنك ايصال اقتراحي له من فضلك؟
و هو ان يجعل ميزة استلام التذاكر لا تتطلب منك الاشتراك لانها اهم ميزة في الدعم الفني

[worldly helm]

إذا كنت تريد ذلك، يمكنك اقتراح ذلك بنفسك باستخدام s!suggest [suggestion]

[opal wasp]

Where?

[worldly helm]

#🤖│bot-spam

[opal wasp]

Thank you so much

[iron night]

Gave +1 Rep to @worldly helm (current: #30 - 116)

[worldly helm]

You're welcome
Feel free to reach out again if you need more help 🙏

[mortal cloud]

where can i access my previous tickets and read them?

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[lament prairie]

Hello, check this^

[lament prairie]

you're welcome

[marsh flint]

Hi there, I'm having an issue with Sapphire and Ticketool integration using FORMS

Anyone?

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[marsh flint]

I just integrated Sapphire w TT, created a channel for them to talk. I used to have a form when a member was opening a ticket, so he could give me info beforehand. Now, as my sapph bot is opening the ticket privately, the form is been filled as blank and my member cannot give me info.

[shut bolt]

The only way for a form to be filled is if you use Ticket Tool's native panels

[jade harness]

why wont it let me setup the ticket tool? it just says: 'application is not responding' or something like that, any ideas of how to fix?

[marsh flint]

Thanks!

[iron night]

Gave +1 Rep to @shut bolt (current: #1 - 1405)

[restive condor]

Hey there! Could you run the /debug command please?

[jade harness]

okay

[restive condor]

Ticket Tool is missing all the permissions marked with ❌ below for that channel

[jade harness]

nope its got all of them

but lemme double check

tysm dan ur the best!

[restive condor]

No problem!

[marsh flint]

Im back

[carmine whale]

Anyone know How do I stop members from seeing tickets?

[restive condor]

Hey there! Yes, Dashboard > Panel Configs > Permissions > Everyone Role Permissions - Edit Opened > VIEW CHANNEL

[carmine whale]

I already did that and it still doesnt work

[restive condor]

Are you testing this with a brand new ticket?

[carmine whale]

yes

[restive condor]

Could I get your server name or ID please

[carmine whale]

Its also locked to HR being pinged

[carmine whale]

sure one sec

1249018584131436555

[restive condor]

Looks good. How exactly are you testing this?

[carmine whale]

Closing the old ticket after changing permission and then opening a new one, then using discords view server as role to test it

[restive condor]

Discord's View as Role isn't great for Ticket Tool testing sadly. Could you try using an alt or asking someone else to test it out please 🙏

[humble sequoia]

View As Role feature

Discord's integrated View As Role feature will allow you to see how different groups of roles will have access to your server's channels. Even though, this feature isn't reliable for thoroughly testing Ticket Tool considering that the tickets are created based on User roles, and that Roles permissions are only used for Support Team Roles, and Additional Roles.

For testing Ticket Tool as a user we suggest you ask a friend to open a ticket for you as a regular member would do, or use an alternative account to simulate the same process to make sure everything is set properly.

[carmine whale]

alright

[carmine whale]

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1275)

[restive condor]

No problem, glad I could help!

[hidden granite]

How do I setup multi panels?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[dark kraken]

^^

[eager grotto]

Hello guys can I ask for some help please ?

[wheat orchid]

Me no problem English you speak Arabic

Abby ticket tool jazz

[eager grotto]

I've got 2 issues :

• When I create a ticket for someone and add him in, all the server can see the ticket how can I change that ?
• When a ticket is created, for some reasons the Member role shows up even though i have the founder role

[loud barn]

I am dying over here trying to figure out how to ping myself in tickets when they are created. I have tried pinging the founder role but it doesnt actually ping me. Any ideas?

[worldly helm]

Hey there! You can either make a role that gets pinged that only you have or with your ID! Its the same as for the role Ping

[nocturne sierra]

Hey is there a way to disable certain version bot that cna show up on the slash command index?

[plush stump]

Как пофиксить??

[tardy jetty]

Как поставить русский язык в боте?

[hidden granite]

I have 7d premium but cant use premium options

[idle flint]

Try clicking the Sync button on the dashboard (just above and to the right of your server name, icon & member count)

[hidden granite]

thanks

[twilit summit]

Hey supervisors! I made a couple tickets in make-a-ticket to test Ticket Tool out, before seeing the demo-tickets channel. So please ignore them if they went through. The channel disappeared for me until I clicked Show All Channels so hope my permissions didn't get removed or something lol

[unkempt ocean]

i want to add emojis to my ticket emblem message how can i do that?

[twilit summit]

Hey just curious how does one make a suggestion in this server? I'm creating a server and think the suggestions voting system in [READ ONLY] is great just wondering where those suggestions are being submitted

[surreal osprey]

why i don't see claim button for tickets

[jade topaz]

Because you don’t have premium

[surreal osprey]

oh ye i just saw..

it doesn't say premium if you just check it tho

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[surreal osprey]

if you check at buttons it doesn't say claim is a premium feature

[idle flint]

At the button option, it does not, but the button option is not where you enable claiming, you do that in the claiming menu, which indicates that it is a premium feature

the button menu just allows you to not have the claim button once you have enabled claiming in the claim menu

[jade topaz]

If you saw either // means they requires premium

[livid kraken]

Riki Marci если вам удалось поставить русский язык в боте дайте знать пожалуйста

Hi everyone 👋

[surreal osprey]

i didn't saw that.

[livid kraken]

Dear support,i have a problem with logging in to my account nodepay , problem is still one week long or more , i ask the recovery link for my account,and after make a new password : dont work
hepl meplease with logging in to my account,it was registered at emil: [e-mail]
thank u very much 🙏

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[livid kraken]

How to close it ??? A do it ,tell me how

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[rapid perch]

Dear suport im trying to open a ticket in a server to claim a reward and it shows me this Channel Limit
╰ Server at channel limit of 500
╰ Clear channels to continue creating tickets

What should i do?

[restive condor]

Hi there, Discord has a limit of 500 channels per server.
It appears that server has reached such limit

Please contact server staff for them to clear channels

[rapid perch]

There are these channels

[restive condor]

It's a server limit. All channels count towards the limit, even the ones you cannot see

[rapid perch]

Ok i need to mesagge the staff and what do i tell them?

[restive condor]

Just let them know they have reached the maximum channels allowed by Discord and they need to delete channels to leave room for new tickets

[rapid perch]

Thanks

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1278)

[loud barn]

Thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #30 - 117)

[worldly helm]

You‘re Welcome!
Feel free to reach out again if u need any more help!

[tired inlet]

Hello

[plush stump]

Скорее всего никак

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

Помогите как создать возможность создавать тикеты ?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[tired inlet]

How many tickets that can be open by the members at the same time?

Please I need support

[loud barn]

What permission am I missing?

[restive condor]

Hey there! By default, one per panel. But this can be increased 😄

[restive condor]

Hey there! Could you run the /debug command in your transcript channel please

[tired inlet]

How ?

[restive condor]

Dashboard > Panel Configs > Limits

[loud barn]

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1279)

[tired inlet]

Thanks

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1281)

[tired inlet]

What number can I increase it to cause we have reach 500

[restive condor]

Is that in a server you're staff in?

[restive condor]

Are you a staff member at that server though?

[tired inlet]

Just member fam

[restive condor]

Discord has a limit of 500 channels per server.
It appears that server has reached such limit.

Please contact server staff for them to clear tickets, in order for new tickets be created

[opal quarry]

I want to make the claim button in my ticket and the claim buttons isn’t showing unless I am not doing it correctly can someone tell me how to add a claim button

[austere forge]

Hey there 🙂
This is a premium feature

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[opal quarry]

OHHH

[tepid geyser]

I give them all permissions in my server its not working and in the ticket channel 2

[austere forge]

Hey there 🙂
could you use /debug in ticket channel on your server pls

[tepid geyser]

Ok wait

Here

[austere forge]

alr, can i get your server ID or name pls

[tepid geyser]

Ok wait

Here 1256735910523961436

1256735910523961436

[austere forge]

ty, one moment

[austere forge]

On your Dashboard > Panel configs > Dropdown
It looks like you're not using the correct format for adding custom emoji

In the emoji fields, use your custom emoji using the <:emojiname:emojiID> format. The easiest way to get this is using the id command

$id

[humble sequoia]

<:3v_smile:1187282191630204958>

[tired inlet]

Will premium users of ticket tool discord server have higher limit?

[tepid geyser]

Ohh okay thx 🙏 im gonna fix

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 508)

[austere forge]

You're welcome, glad I could help !

[restive condor]

No, as it's a Discord limit. But premium servers can bypass the limit by using thread syle tickets instead of regular text channels

[tepid geyser]

Yes it works thx really much

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 509)

[austere forge]

with pleasure, glad it works 👍

[tepid geyser]

Question: what is the therad style ?

[humble sequoia]

Thread Style Tickets

Thread Style Tickets allow for the grouping of tickets into threads under a parent channel, as opposed to channels that are grouped under categories.

You can enable this feature by heading to your server's Dashboard➞ Panel Configs ➞ Thread Style Tickets and selecting a channel under which Ticket Tool will create threads.

For this feature to work properly, Ticket Tool will need these additional permissions, Create Private Threads, Send Messages in Threads, and Manage Threads.

Support Team roles will not be able to see newly created tickets by default, to make this the standard behavior, enable the Auto add team to thread option in the dashboard. This will ping your support team roles so the ticket shows up in their channel list.

:warning: Note: Claiming, granular permission settings and the ability to use the /add and /remove commands are incompatible with Thread Style Tickets.

-# Please note that this is a premium feature.

[austere forge]

see above ⬆️

[tepid geyser]

Ok i see

I dont need this because i need the thing for make a selection

[kind axle]

؟

[restive condor]

Hey there! Could you run the /debug command in the channel where you're trying to post this in please

[kind axle]

Arabaic

[restive condor]

مهلا هناك! هل يمكنك تشغيل الأمر /debug في القناة التي تحاول نشر هذا فيها من فضلك

[kind axle]

ok

[restive condor]

الرجاء استخدام الأمر مع @pseudo glen، وليس هذا الروبوت

[restive condor]

Dashboard -> Panel Configs -> Buttons -> Create Ticket Button
لديك نص في حقل "Button Emoji". يمكنك فقط الحصول على رمز تعبيري هناك. النص يذهب في الحقل أدناه

[arctic atlas]

Does anyone know how to make it when someone joins they get @ on join Here is a example

[restive condor]

Hey there! You can use the {user} variable to ping the ticket owner in your ticket message

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[high sable]

if im second leader why cant i setup ticket

[fading barn]

i banned

anyone can unban me

me nickname is fake_izi10

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

Hi there. Please ensure you have administrator permissions enabled in your role to access the Dashboard

[high sable]

Is that on discord or?

[restive condor]

Correct

[high sable]

Do you have a video for me i cant find it

[restive condor]

Server Settings > Roles > Your role > Permissions > Scroll all the way down

[charred valve]

???

[high sable]

DAN i cant find it

[austere forge]

Hey there 🙂
Can i get your server ID or name pls

[charred valve]

come privte

[austere forge]

No, this is against the rules of this server, share here.

[charred valve]

ok

[austere forge]

Not an invite, just the server ID or name

[high sable]

@restive condor i found it but i cant turn it on ?

[charred valve]

Moled9 : name server

1275870035151294496 : id

[wheat orchid]

الو

[charred valve]

ارحب

[wheat orchid]

السلام عليكم

[charred valve]

وعليكم السلام

[wheat orchid]

أبي تكت جاهز في ؟

[austere forge]

On your Dashboard you have selected the bot gold even though it does not appear to be on your server

• you can use this link to invite bot gold on your server

@charred valve @wheat orchid
https://discord.com/channels/509192800865353738/956946297087197184 pls 🙏

[wheat orchid]

وش يقول ذا؟

@charred valve

[charred valve]

يقول سولفو في الشات العام

[wheat orchid]

طيب ‏في Ticket جاهز؟

[charred valve]

ok man we are sorry

[wheat orchid]

.

[charred valve]

تعال خاص

[normal hollow]

Hello, i created a custom command and i want to ask if it's possible to when i use the command !cmd bot will delete the currect ticket in like 24 hours?

[austere forge]

Hey there 🙂
This is not possible because Ticket tool does not run its own commands, but you can use the Automation option

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[restive condor]

Correct, please ask the server owner to enable it

[high sable]

Okay thx

[frozen turtle]

hello, help me pls. Ticket-tool does not give the right to see channels with tickets to all roles that do not have moderator rights. (I've tried adding certain roles to support team Roles, IT DOESN'T HELP.)

[normal hollow]

Hm, i'll look into it, thanks.

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 510)

[austere forge]

Hey there, what do you mean, I didn't really understand your problem? 🤔

[frozen turtle]

I have specific roles in my server, who should see channels with Tickets, but they do not see them.
As shown in the screenshot, from the point of view of a certain role, there is no channel with tickets, although in theory there should be.

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[austere forge]

follow instructions above ⬆️

[frozen turtle]

i already do it, it doesn't work anyway.

[austere forge]

The roles you have added - cannot access old tickets already created before you made the changes.
They will only have access to new created tickets

[charred valve]

please help

[austere forge]

On your Dashboard, go to Panel configs > Limits - scroll down and disabled Time Shedule

[charred valve]

I'm sorry I bothered you, but I don't know how to solve my problems

[austere forge]

On your Dashboard, go to Panel configs > Forms
you have enabled form, but you haven't added any questions

Disabled it or add questions

[charred valve]

Hello my friends, they open a ticket but I do not see it. What is the solution?

[lament prairie]

اهلين، انت الأونر شيب او عندك ادمنستريتور؟

[charred valve]

لا والله

[lament prairie]

يعني اداري صحيح؟

[charred valve]

لا والله بس شاري زي البلس

[lament prairie]

طيب يقلبي دام ما عندك برمشن طبيعي ما تشوف التكتات

[charred valve]

لالا

احسبك تقصد السيرفر هاذا

انا في سيرفري ما اقدر اشوف التكتات

انا الاورنر

[lament prairie]

اضغط Right Clcik على صورة السيرفر وفعل خيار Show All Channels

[subtle surge]

Hi! Im having this issue after upgrading to premium... Anyone have any ideas? Thanks!

[charred valve]

ماعندي الخيار الي اطلع فيه كل الرومات

[lament prairie]

try to logout and login again

[lament prairie]

كيف ما عندك؟

تأكد

[subtle surge]

Tried that... No luck ):

[charred valve]

invite the premium ticket tool

[subtle surge]

Stupid Question- How do I do that?

[lament prairie]

فعل onboarding

[charred valve]

فين احصلها

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[lament prairie]

check this^

[lament prairie]

من إعدادات السيرفر

[untold flume]

How do I add multiple create buttons

[restive condor]

Hey there! You will need to create one panel per button option. You can then combine all your panels into one embed with multiple buttons using the instructions below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[untold flume]

erm

[subtle surge]

Problem Solved! Thanks Everyone!

[lament prairie]

you're welcome, glad to help

[untold flume]

I don’t get it 😦

[restive condor]

How many button options would you like?

[untold flume]

3

[restive condor]

Alright, then please create 3 different panels

[untold flume]

ok

[untold flume]

done

[restive condor]

Now, go into the PANEL section in one of your panels

And attach the other two as shown on the embed above

[untold flume]

Some of my panels don’t show up.

[restive condor]

Please click the sync button above your server name to refresh the Dashboard

They should appear then

[untold flume]

one sec

done with multi panels

I get it now @restive condor tysm

[restive condor]

No problem!

[untold flume]

sir

[restive condor]

Yes?

[untold flume]

everytime I send it in my discord the panel im on duplicates

[restive condor]

Could you screenshot please

[restive condor]

Make sure you don't attach the internal affairs support panel if you're already in that panel

[untold flume]

oh ok

preciate it

[fervent depot]

I am sending this to the administrators. Today I came home from a trip and I wanted to log in and I was banned. I left the account in charge of my brother. Please, if you can solve this, the Roblox name is buvisito1235

User buvisito1235

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[twilit summit]

Hi all! Is there any way to automatically send a message when a ticket is created? Like the highlighted text in my screenshot. The panel doesn't fit much text. Thanks!

[restive condor]

Hey there! Higher character limits on your messages and the ability to send automated messages are a premium feature unfortunately

[twilit summit]

Ah ok thanks @restive condor ! Great to know, will gladly pay for that

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1287)

[restive condor]

No problem, glad to hear!

[dusky venture]

I just purchased Ticket Tool Premium via Discord and it seems to not be activating on the dashboard.

[restive condor]

Hey there! Here's a bot invite

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[dusky venture]

I can't get onto our dashboard in the first place.

[restive condor]

That's most likely because you enabled the premium bot prior to inviting it. Click on 'here' in the embed above to get a direct invite

[dusky venture]

I'm on now, thanks!

[restive condor]

No problem, glad I could help!

[slim sail]

yo my server got deleted i wanted to know if it was possible to get my old tickets cause i had memebers on there who had orders but never got their order finished and I don't wanna scam but wanted to know if i could get my old trasncipts from my old server

[worn glade]

@lament sandal @pseudo ravine apologies for the ping, if i explain my issue will you be able to help me now?

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[worn glade]

is it possible to make a option that will take you to a website on the dropdown
Example:

https://cdn.discordapp.com/attachments/1222667497543696506/1276704361560412161/image.png?ex=66ca7f17&is=66c92d97&hm=03e508329bb75032265cff7e363842fcc6b5d546452bece832bbe228d6214443&
https://cdn.discordapp.com/attachments/1222667497543696506/1276709760691077212/image.png?ex=66ca841f&is=66c9329f&hm=c896ff0c0d7ba35517908c30b856e6e4aa234391bac32112531c3f47a8e925f8&

[upbeat quest]

When someone opens a ticket, why don't they mention it?

And I wrote an order

@restive condor

[pseudo ravine]

Not possible

[upbeat quest]

@pseudo ravine

[pseudo ravine]

Hey there. The variable needs to be in the Message Content

[white sentinel]

is there a way to make it so only certian roles can open tickets?

[pseudo ravine]

Hey there. You can go to the Dashboard > Buttons > Create Ticket > Allowed Roles

[white sentinel]

ok thanks

[pseudo ravine]

You're welcome, glad I could help!

[slim sail]

@pseudo ravine my server got deleted by randoms and I wanted to know if it was possible to get my old tickets cause i had memebers on there who had orders but never got their order finished and I don't wanna scam but wanted to know if i could get my old trasncipts from my old server.

[pseudo ravine]

Hey there. Unfortunately this isn't possible

[slim sail]

mb for the ping

[slim sail]

thanks for the help either way

[iron night]

Gave +1 Rep to @pseudo ravine (current: #6 - 664)

[pseudo ravine]

You're welcome, glad I could help!

[humble sedge]

Sorry if this is the wrong chat, just joined to fix this

How do I fix this? One of my members went to open a ticket and it says they don't have permissions (I dont have image perms to send a ss)

I set up the bot today, this if my first time working with it, some help soon would be greatly appreciated

[worn glade]

not even with intergration?

[pseudo ravine]

No, Ticket Tool does not support it

[worn glade]

ok ty

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #6 - 665)

[pseudo ravine]

Hey there. You have permission to send images in here, could you send a screenshot of the exact error?

[humble sedge]

Yea give me a second

[pseudo ravine]

What's the server ID? Not an invite, just the server ID

[humble sedge]

1213913433678807120

[pseudo ravine]

One moment

You have this for the Create Ticket button

Dashboard > Buttons > Create Ticket

[humble sedge]

What do I change?

[pseudo ravine]

Disable Support Team Only and remove the Admin role from Allowed Roles

[humble sedge]

Ok ill try it one moment

[pseudo ravine]

You'll need to do this for both panels

[humble sedge]

Do I need to resend the main ticket tool message for it to update?

[pseudo ravine]

Nope

[humble sedge]

I just tested it on my alt, it works, tysm your a lifesaver 🙏

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #6 - 666)

[pseudo ravine]

You're welcome, glad I could help!

[spring hare]

is this an issue or should i just wait??

[pseudo ravine]

Hey there. Are you a staff member of that server?

[spring hare]

umm not really its from a game support server and I want to create a ticket but it wont let me

[pseudo ravine]

You will have to find a different way to get in contact with the staff of that server, and inform them of the issues with the ticket system

[spring hare]

Oh ok thank u so much

[pseudo ravine]

You're welcome, glad I could help!

[brittle osprey]

hi lol i haven’t used the bot in so long so i forgot how to use it how do i make it work for the people in my server like im on my alt and i can’t make a ticket im confused with the permissions 😭🙏

[pseudo ravine]

Hey there. Are you getting an error when your alt makes a ticket?

[brittle osprey]

yes

[pseudo ravine]

Could you send a screenshot of the error?

[brittle osprey]

lol this is my main ill join on there

one sec

[pseudo ravine]

What's the server ID? Not an invite, just the server ID

[tidal smelt]

i gotchu one sec

[brittle osprey]

1276229974008791082

[pseudo ravine]

One moment

[brittle osprey]

take ur time :)

[pseudo ravine]

You have the Create Ticket button set to Support Team Only

Dashboard > Buttons > Create Ticket

[brittle osprey]

ight lemme try now

[tidal smelt]

no not working

[pseudo ravine]

Same error?

[tidal smelt]

yes

[pseudo ravine]

This would also be why

[tidal smelt]

omg lol i forgot i did that 💀

where would i find that

[pseudo ravine]

Dashboard > Server Configs

[tidal smelt]

ok it works now ty lol

[pseudo ravine]

You're welcome, glad I could help!

[spring hare]

So ive already messaged in the ticket messaging area but I see that theres a claim button, do I need to claim it so they can see my report or what??

[pseudo ravine]

No, that’s for the staff of that server

[untold flume]

RAHHHHHHHH

[rocky vine]

what do i do if stuck on this and my acc is verfied

like 110% verfied

it used to work now it wont

[little light]

how i can do ticket like this?

[cobalt pawn]

what should i do with it

i tried like 50 times

[tepid geyser]

Hello supporter team! I got a question can someone remove this because i dont like this when i send the tocket in my ticket channel and my free premium go away

[tepid geyser]

Dropdown style

[stark rune]

1. Invita a Ticket Tool a tu servidor

Primero querrás invitar al bot a tu servidor. Una vez el bot esté en tu servidor, puedes configurarlo en el dashboard.

2. Crear un panel

Para crear un panel deberás ir a la pestaña Panel Configs en el Dashboard.

Una vez en el dashboard, deberás dar click en Crear Panel
Ingresa el nombre del panel (Completa los demás ajustes de tu preferencia)
Haz click en Create Panel y ya estás listo para configurar el panel

Un ejemplo de como crear un panel es mostrado abajo

3. Envía el panel a un Canal

Una vez que hayas creado el panel, utiliza el botón azul Send y selecciona el canal al que quieres enviar dicho panel.

El panel no fue enviado

Utiliza el comando /debug para diagnosticar posibles problema de permisos con el bot.

[tepid geyser]

Sorry i wanna test

[untold flume]

My claim is gone

[worldly helm]

Please do in #🤖│bot-spam

[worldly helm]

Hey there! Claiming is an premium only feature

[untold flume]

😡

[worldly helm]

lol

[worldly helm]

Hey there! This is called the dropdown menu. Look below

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[worldly helm]

Hey there! The bot needs these following permissions

[tepid geyser]

Hello can someone help me my premium go over and i dont want this {panel_name} can someone remove it id: 1252654945166164029

[foggy chasm]

I can't access the application with my email anymore. When I enter my email I get "unknown error". What should I do?

I can't access the application(SNPIT) with my email anymore. When I enter my email I get "unknown error". What should I do?

[worldly helm]

hey there! Can u provide a screenshot please?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[worldly helm]

^^^

[opal quarry]

How do I make it when they open a ticket it will say

Like the name of the ticket is ticket-there username

[brisk elbow]

Delet

[restive condor]

Hey there! Custom ticket names are a premium feature

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[jade topaz]

i wanted to know if bot devs can see images that are deleted within tickets if they're logged

[restive condor]

Hey there! No, unfortunately once a ticket channel is deleted so is everything in it.

We store images for premium users up to 8MB

[jade topaz]

thank you!

[severe oar]

...

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[lament prairie]

check this ^

[tepid geyser]

Hello staff team / supporter team my premium is over and i wanna ask if someone can make this away this {panel_name}? Because i domt want it there its dont look good

[gray flax]

hey i want this panel to show when i close the ticket
it was ok until now
but now when i close the ticket it just deletes the ticket

i couldn't found the option

[tepid geyser]

Note: this is a premium feature

[west stag]

hello

i want to change bot icon and bot username, how i can do that?

[kind axle]

كيف احدد اشخاص يعطون !give-item

[humble sequoia]

⚠️ أنت في المكان الخطأ

نحن نقدم دعمًا لـTicket Tool ديسكورد بوت ولا يمكننا مساعدتك في المشكلة التي تواجهها.

- يرجى التأكد من الاتصال بفريق الدعم المناسب. 

إذا لم يكن لديك أي أسئلة أخرى بخصوص بوت تيكت توول ، يرجى إغلاق هذه التذكرة

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[lament prairie]

Hey there! check this ^

[viscid silo]

I wasn't able to create a ticket after following the steps shown what do I do

[jade topaz]

How do I do this? I have subscribed to the premium package.

[jade topaz]

Hey guys quick question, I've just started my own discord server and Ive added the ticket tool function. On my end everything looks good. But when i test on another account when i go to my support ticket tab the option to create a ticket isnt there

any advice ? 😄

im quite new to it all

[west stag]

;-;

i want to change the bot avatar

and my premuim subscription will end soon

[austere forge]

Hi there 🙂

This is not possible at the moment.

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[austere forge]

Hi there 🙂
Follow instructions above ⬆️ to easy setup

[austere forge]

Hi there 🙂
This doesn't look like the bot @pseudo glen

[austere forge]

Hi there 🙂
Can i get a screenshot of your entire channel?

[viscid silo]

The bot said support will be with you shortly but it's been an hour

[austere forge]

Alr, so you've opened a ticket on a server - we won't be able to help you here because we're not related to that server.

you will have to wait 🙂

[wispy quarry]

pls open bot

Why does the bot go offline when I don't enter this server?

[pale igloo]

My transcripts were working but now it’s prompting me to create somewhere for transcripts to go (already did that and it worked fine before).
When I try, it’s already there and nothing has changed 😬 haaalp please? 🙏🏻

[wispy quarry]

The bot is online but it is not working. What is the reason? If it is not resolved, I will urgently switch to another bot!

[austere forge]

Hi there 🙂
What seems to be the problem, can you elaborate ?

[austere forge]

Hi there, make a sure you set the channel transcript on all your tt panels

[wispy quarry]

bot becomes non-interactive but online

[austere forge]

Make sure that the bot has: VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel 🙂

[wispy quarry]

wait

[austere forge]

can you moove #🎫│make-a-ticket to fix that pls

[wispy quarry]

I can't even add it to the bot's channel permissions?

[austere forge]

are you the owner of this server - or are you simply trying to create a ticket on a server?

[wispy quarry]

I solved it, thank you

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 511)

[austere forge]

nice, glad it works 👍

[wispy quarry]

but $commands not working?

[austere forge]

⬆️

[west stag]

i have a problem

i have the premium bot

but the dashboard is sending using the regular bot

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[austere forge]

follow instructions above to enabled premium bot ⬆️

[west stag]

okay

ty

thanks @austere forge :]

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 512)

[austere forge]

You're welcome, glad I could help !

[west stag]

how to setup this?

[austere forge]

You must have your own bot

[west stag]

oh okay

soo if i have a bot

what this do?

[pale igloo]

I believe I only have one panel active but I’ll double check 🙂

[jade topaz]

hey! yes ill pm you!

[austere forge]

Add the Bot's ID and TicketTool will listen to commands send by that bot

[west stag]

ok

[austere forge]

alr, i see
i'll create a ticket for you, we'll talk there 🙂

[jade topaz]

Não tô conseguindo configurar

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[hexed bay]

hello
i opened a ticket the number is 66784

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[dense flame]

It shows this when I tried to setup

[restive condor]

Hey there! Ticket Tool is missing the VIEW CHANNEL permission for that channel

[dense flame]

Ok

How do I add Customer service will be soon with you or support will soon help you like above when I open a ticket in my channel

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[worldly helm]

Hello there!
See above ^^^

[worn glade]

is there a way you can block someone from creating tickets for a certain amount of time or when the ticket is closed they get blocked?

[dense flame]

Thanks

[iron night]

Gave +1 Rep to @worldly helm (current: #30 - 118)

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or buttons.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[lament prairie]

Hey there! check this ^

[worldly helm]

You're welcome
feel free to reach out again if you need anymore help 🙏

[plain stirrup]

hii, quick question - i am trying to set up a ticket system, but i cant figure out how to customise the appearance like profile icon... does anyone know if and how that is possible ?

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[plain stirrup]

nice, cant wait for that feature -thanks for your help

[worldly lotus]

السلام عليكم

مفعل تست اشتراك تجريبي لمدة 7 ايام ولم يتفعل للإن ؟

[white sentinel]

How to I embed text?

[restive condor]

مرحبا أخي وعليكم السلام

يمكنك استخدام الزر أعلى اسم الخادم الخاص بك، في لوحة التحكم، لتحديث الصفحة من فضلك

[restive condor]

Hey there! Where exactly would you like to add embed text?

[white sentinel]

Just like personal things for my server

I have seen staff in this server do it so I was wondering how

[restive condor]

You mean like custom commands?

[white sentinel]

Like if there was a text command or smth

[worldly lotus]

للإن وانا اعاني من المشكلة

[white sentinel]

Ya. Not directly related to ticket tool

[restive condor]

Ah, yes. You can do custom commands but adding an embed message would be a premium feature

[humble sequoia]

Custom Commands

Custom Commands are used to send a predefined response to your channels. Commands will only respond if the command itself is used, it will not function if you put the tag into a sentence.

To create commands, go to: Dashboard > Custom Commands > New. After creating and naming one, you can edit the command trigger and behaviors. Tap on the edit message button to edit the response of the command.

[white sentinel]

But is there a way to send embed messege from me?

Not using the bot

[restive condor]

يرجى محاولة استخدام هذا الزر

[restive condor]

Nope, users can only send normal text messages

[white sentinel]

K

[worldly lotus]

صحيح افعل شكرًا لك 🙏

[restive condor]

مرحباً بك

[white sentinel]

Wait you can send embeds

[restive condor]

That's not really an embed

[white sentinel]

True ig

[restive condor]

But yes, you can use the different Discord markdown features for your messages

[humble sequoia]

Discord Markdown Text

Below cites basic Discord Text Markdown/Formatting. Replace the text below with your own!

See this Discord Help Article for other markdown questions and combining markdowns.

<:Numbericons1:1018864164032225340> Italics (Cntrl + I)

*Copy me for italicized text!* -> Italicized text!
_Copy me for italicized text!_ -> Italicized text!

<:Numbericons2:1018864168041971712> Bold (Cntrl + B)

**Copy me for bold text!** -> Bolded text!

<:Numbericons3:1018864171783303208> Underline (Cntrl + U)

You must add 2 underscores on both sides of your text to get the underline text
__Copy me for underlined text!__ -> Underlined Text!

<:Numbericons4:1018864175155519538> Strikethrough (Cntrl + S)

~~Copy me for strikethrough text!~~ -> Strikethrough text!

<:Numbericons5:1018864178632605786> Spoilers & Hidden Text

||Copy me for hidden text!|| -> ||Hidden text|| (Click to reveal)

<:Numbericons6:1018864182558466058> One Lined Codeblock

You can add 3 backticks instead to get multi lined codeblock.
`Copy me for codeblock text!` -> Codeblock Text!

<:Numbericons7:1018864186727604354> Hyperlinking and Hidden Links

[Copy me with your link](yourlinkforhidelinks.com) -> Ticket Tool!

<:Numbericons8:1018864190296961159> <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> <:beta1:1022173658610946182><:beta2:1022173656492810340> Headers!

Header markdowns may not work with ticket tool features.
# Largest header!
## Small header!
### Even smaller header!

[vast goblet]

how can I cancel a subscription from a deleted server?

[pseudo ravine]

Hey there. How did you subscribe to premium?

[vast goblet]

I thin it was through the page

[pseudo ravine]

Can you click on the Manage button?

[vast goblet]

it takes me to the server but it was deleted

[pseudo ravine]

So you purchased it through Discord?

[vast goblet]

Yeah my bad sorry too many subscriptions xD

[pseudo ravine]

You'll need to get in contact with Discords Billing Team

[humble sequoia]

Refund Request

If you have purchased a Premium Subscription of Ticket Tool through Discord and want to request a refund, you will have to contact Discord Support.
We unfortunately can't handle any of these cases.

Am I eligible for a refund?

Discords Refund Policy states that you can request a refund within 5 days of your initial purchase date.
A prorated refund (partial) can be requested if the bot has been removed by either Discord or the bot developer.

Ticket Tool Premium Refund Request

[pseudo ravine]

Use the form above to get in contact ^

[vast goblet]

I dont want refund though just to cancel it so I dont get charged until I use it in another server

I do it therE?

[pseudo ravine]

It's just a link to their support form

[vast goblet]

Ok thank you!

[pseudo ravine]

You’re welcome, glad I could help!

[tepid geyser]

Does somebody know how to make a staff application?

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_es: Spanish
:flag_br: Portuguese

[tepid geyser]

In my server but thx

Whats @pseudo glen

Not this but tocket toll proficent

How can i make this giveaway ping ot announce ping ?

[restive condor]

That role is given to people who are experienced with Ticket Tool and actively provide support in this channel

[restive condor]

You can get those roles from id:customize

[tepid geyser]

Ik but how i add this to my server ?

[restive condor]

It's not a bot, it's just a role for this server

[worldly lotus]

السلام عليكم @restive condor

[tepid geyser]

How o make this to mine server ?

Is germany not a role?

[restive condor]

You can just create a similar role on your server

[lament prairie]

وعليكم السلام ، تفضل

[tepid geyser]

Bit they then dont get pingend

[restive condor]

Pinged where sorry?

[versed orbit]

bot currently not working for someone else?

[worldly lotus]

كيف اسوي لما احد يفتح تيكت يطلع له ما سبب فتح التذكره

[restive condor]

Hi there, it's working for everyone. What seems to be the problem?

[tepid geyser]

When they do maybe announce ping i want that when i create then a announcement then they get pinged when they get the role announcement ping

[humble sequoia]

النماذج المنبثقة

تتيح نماذج الدسكورد للمستخدم الإجابة على الأسئلة الفردية في النموذج المنبثق، والذي يعرض بعد ذلك الإجابات في رسالة التذكرة. يمكن أن يوفر هذا الوقت إذا كنت تعرف بالضبط ماذا تريد أن تطلبه من المستخدم.

إعداد النماذج

يمكنك تفعيل النماذج ضمن Panel Configs > Form Option > Edit Forms Option. في النافذه التي ظهرت، يمكنك الآن تفعيل وتعديل النموذج الخاص بك.

خيارات النموذج

يمكنك إضافة 5 أسئلة كحد أقصى في النماذج، وهو حد من قبل الدسكورد. ولكل سؤال يمكن أن يملك وصف يظهر في خانة الإجابة، حد أقصى وحد أدنى لعدد الحروف، متعدد الأسطر، وأيضًا الخيار لجعل السؤال مطلوب.

الخيارات

Question Title ➞ سؤالك هنا
Question Placeholder ➞ الوصف الذي سيظهر على خانة الإجابة
Required ➞ في حالة التفعيل، سيتوجّب على المستخدم الإجابة على هذا السؤال لإرسال النموذج
Multi-Line Input ➞ للسماح للمستخدم بإدخال نص متعدد الأسطر
Minimum and Maximum Input ➞ تعيين حد أدنى وحد أقصى للنص المُدخل بواسطة المستخدم

عرض الجواب

لعرض الإجابات من المستخدم، تحتاج إلى تفعيل
Auto display form results on the ticket message as an additional embed

إذا كنت لا تريد Embed آخر في رسالة التذكرة، فإنتقل إلى Panel Configs > Ticket Options > Edit Ticket Message. هناك ستستخدم المتغيّر (variable) {create.form.x} وإستبدل x برقم سؤالك. على سبيل المثال، يمكن عرض إجابة سؤال 1 بإستخدام المتغير {create.form.1}. إذا لم تستخدم هذا المتغير، فستفقد إجابة المستخدم على النموذج.

[lament prairie]

شيك الي فوق ، ولو عندك اي سؤال ثاني او شي مو فاهمه خبرني

[versed orbit]

Hey, when i run a commands it wont work.

[restive condor]

You can just create those roles and ping the appropriate one when making announcements

[restive condor]

Ticket Tool seems to be missing the SEND MESSAGES permission for that channel

[tepid geyser]

Ahh ok thx

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1288)

[versed orbit]

alr, ill check rq

[tepid geyser]

WHO is the firet 1 with rep?

$rep

[restive condor]

Yareaj - Operations Manager
You can use y!toprep in #🤖│bot-spam

[versed orbit]

It worked, Thanks Dan.

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1289)

[restive condor]

No problem!

[haughty peak]

How do I set it up so that there is a channel with a button that people can tap to make a ticket?

Like

[wind narwhal]

someone knows why i cany sync the ticket tool with my server?

[haughty peak]

How do I do that?

@restive condor please help

Or someone

Please help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[pseudo ravine]

Please be patient

[haughty peak]

Ok sorry

I got it now 🙂

[desert gyro]

how do i get ticket tool to use another roblox account?

[pseudo ravine]

Hey there. Ticket Tool has an integration with Bloxlink, and how’s that it gets the information

[desert gyro]

so i would use bloxlink to change it?

[pseudo ravine]

Yep

[desert gyro]

alright

[coarse tartan]

how do i put a button to open ticket?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! Here's a setup guide ^

Let me know if you have any questions 🙏

[coarse tartan]

ok

fastest response ever

how do i put 2 buttons?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[worldly helm]

Hey there!
Look above ^^

[coarse tartan]

ok

ur guys response is really quick

[worldly helm]

Yeah, nws. That is why we are here! To help others :)

[rose night]

Como cria ticket

[humble sequoia]

1. Convidando o Ticket Tool

A primeira coisa que você precisa fazer é convidar o bot, o convite pode ser encontrado aqui.
Quando o bot estiver no seu servidor, iremos para o painel e criaremos o painel
Um painel é usado para definir as configurações de cada ticket e as pessoas reagem para criar um ticket.

2. Criando um painel

Para criar um painel, precisaremos ir até as configurações do painel no painel

1. Uma vez no painel, precisaremos clicar em Criar painel
2. Digite o nome do painel (preencha as configurações opcionais que você deseja)
3. Clique em Criar painel e você estará pronto para começar a configurar seu painel.

3. Enviando um painel

Depois de criar um painel no painel, você precisará enviá-lo para um canal usando enviar no painel
Selecione o canal em que você deseja criar seu painel e clique em enviar.
Para outras perguntas, consulte $help faq

Você está tendo problemas para enviar seu painel?

Use o comando $debug em um canal com o bot e certifique-se de que Ticket Tool tenha todas as permissões necessárias do Discord

[echo yacht]

@rose night ⬆️

[feral mantle]

Is there any way to change interactions to open tickets for specific support members? Like a way for the ticket maker to pick which specific admin they want to open a ticket with? Sorry if this is confusing

[echo yacht]

You can make different panels for each of your admins. And use multipanels feature.

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[feral mantle]

Tysm! ❤️

[hushed slate]

how do i make the ticket helper role make u see tickets?

[worldly helm]

What exacly do you mean by that?

[hushed slate]

so like ticket helper role right?

[worldly helm]

What ticket helper

Do u mean @pseudo glen ?

[hushed slate]

like this

[worldly helm]

Ohh

[hushed slate]

it makes u see tickets with the role

i wanna do that but i cant

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[worldly helm]

See above!

[hushed slate]

k

nvm i could see tickets without it

[serene galleon]

Is there a way to recover transcripts from a banned accout/ server

They were in their respective channels and I need them to do my accounting 😫,

[steady sphinx]

instead of only having one button to press here is there a way to have more than 1?

[pseudo ravine]

Hey there. Unfortunately not

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[pseudo ravine]

@steady sphinx Read this ^

[steady sphinx]

thank you

[iron night]

Gave +1 Rep to @pseudo ravine (current: #6 - 670)

[pseudo ravine]

You're welcome, glad I could help!

[serene galleon]

This is horrible news, thank you for your help

[iron night]

Gave +1 Rep to @pseudo ravine (current: #6 - 671)

[pseudo ravine]

Sorry about that, glad I could help though!

[gloomy glen]

I have an administrator

[restive condor]

Hey there! Could I get your server name or ID please

[gloomy glen]

752049271502667878

Fixed

I have add the free ticket tool

[restive condor]

Alrighty, glad to hear you solved it

[random walrus]

.

[random cosmos]

how-

[white sentinel]

Is there a way to make a command to auto close a ticket after a certain amount of time if it’s inactive

[white sentinel]

Wdym

Multi panels

Or a drop down

[worldly lotus]

تقدر تتكلم عربي بفيدك

سبورت

الدعم الفني

[humble sequoia]

━━ GLXRY_YT's inquiry has been moved to a ticket ━━

[gleaming mountain]

@humble sequoia

[daring swallow]

anyone know to make the bot auto add my staff team

[wild frost]

How do I fix this the bot the role has have every single perm..

[fast merlin]

Howdy, super easy fix but Dr.Google isnt giving me an answer, how do I go about giving other roles permission to view/edit opened tickets?

[humble sequoia]

━━ coldsolegit's inquiry has been moved to a ticket ━━

[surreal stream]

Am I able to see all of my ticket’s transcripts after the ticket is closed.

[pure zinc]

hi

Hi can you tell me how to add cooldown in tickets like that u can have next ticket in 1 week like for the people who have been trying to become staff are giving me again and again tickets so i want to set a duration for next ticket how to do it? @humble sequoia @mystic hound @scenic plinth

[pure zinc]

any help

Bruh why is there no any support

[elder heart]

Need help plz, I don’t own any discord servers on this account, how do I fix this error. I clicked support and all 3 fixes mentioned deleting channel/tickets, enable storage mode or use thread style ticket which doesn’t apply to me

[pure zinc]

Bro listen

Go on dashboard

Then do on limit then increase it easy ik it but I'm not helped here but I will help you

@elder heart

[prime dawn]

Some of the users in my server are facing this error, whats causing it and how do they fix it?

[pure zinc]

Bro there is no support 😭

[prime dawn]

Late at night I suppose
I'll try searching for an answer by scrolling up in this channel I guess

[pure zinc]

Ok

[tepid geyser]

Can you please do in community or where you want to send your server /debug

[pure zinc]

?

Hi can you tell me how to add cooldown in tickets like that u can have next ticket in 1 week like for the people who have been trying to become staff are giving me again and again tickets so i want to set a duration for next ticket how to do it? @humble sequoia @mystic hound @scenic plinth

[tepid geyser]

Hello there, you cant do this you only can close the ticket and after 2 days or something you can delete it

[scenic plinth]

Quit pinging staff please

[tepid geyser]

I got kicked from a server because i wanna edit the server i go on dashboard and the server where i wanna edit the ticket it says invite but i edit the ticket 1 times and it was in the ticket channel and then i do invite then i got kicked out

[pure zinc]

No i want to to set a limit of tickets per week which they can use?

[jade topaz]

There a spammer on my server he use plugin called betterdiscord he spam my last ticket he can see who opened the ticket is there a way to make him not see ?

[humble sequoia]

━━ 🆆🅰🅷🅴🅴🅳's inquiry has been moved to a ticket ━━

[austere forge]

Anyone see your tickets private and see the Discord users of these private tickets ?

Unfortunately, there's not much we can do about this, as this user is probably using a modded Discord Client that allows him to display channels that are initially private, and to see the users who have access to these channels (like tickets). 🔒

No modifications on the Dashboard or anywhere with Ticket tool is possible 😕

• If you have the ID of this user who uses a modded Discord Client, feel free to report it to Discord Support
  Support Discord

[tribal plover]

Hello i need help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[tribal plover]

Ticket tool is not working properly

[worldly helm]

hey there!
Does it show any errors messages?

[tribal plover]

I have added it now only and setting up by watching in YouTube I done everything correctly but the result is coming different

[worldly helm]

Could you please show me a screenshot?

[tribal plover]

See at down

[worldly helm]

Dashboard—>Buttons—>Create Ticket—> Show Button

[tribal plover]

Show button option is not there

[worldly helm]

Give me a second

[tribal plover]

Yes srry

Show button is there and it is on

I want like that make a selection option

[worldly helm]

Oh, like a dropdown?

[tribal plover]

Hm

[worldly helm]

See here

[tribal plover]

Yes like this

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[worldly helm]

Follow the guide above me ^^^

[tribal plover]

I have done same

@worldly helm?

[worldly helm]

You have to select the panels

[tribal plover]

Which panel?

[worldly helm]

How many dropdowns do u want?

[tribal plover]

4

And another 4 in other channel

[worldly helm]

Okay. Well you need 8 panels then.

[worldly helm]

Where it says. "Select a panel (required)"

[tribal plover]

At very top

?

[worldly helm]

yes

[tribal plover]

Already done

[worldly helm]

I mean at the dropdown category

[worldly helm]

Where it says. "Select a panel (required)"

[tribal plover]

I can't see that in drop-down category

[tribal plover]

Ooh

What to put in it?

[worldly helm]

a panel name

For every dropdown, you need one panel. (For different settings like Support team, messages, etc)

[tribal plover]

I have put in only first option pannel name

[tribal plover]

I have put that same panel name

[tepid geyser]

Hello supporter team when i wanna edit my ticket it says invite but i already edit it 1 and ppl cant open tickrt thats why i wanna edit it it says invite then i klock on it i get kicked and the bot dont get invited

[tribal plover]

?

[tepid geyser]

Ye idk

[tribal plover]

?

[tepid geyser]

Ahh when you wanna make a new dropdown you need a new panel

[tribal plover]

What did a pannel do

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[tepid geyser]

You only can make 1 emoji

[worldly helm]

@tribal plover There is no need to ping reply to me. I will answer when i can! It doesn‘t go faster if u ping me.
Look above for the guide ^^

[tribal plover]

Ok

[tribal plover]

I put different emojis in different drops down items

[worldly helm]

Just…. follow the guide. But yes, you can make one emoji for every dropdown

[tribal plover]

I have

I have done this things

[worldly helm]

It should work then. I am pretty sure you didn‘t read the guide tho

[tribal plover]

Yeah done but only one option is coming

In which i put pannel

[worldly helm]

As i said above, you need more panels

For every dropdown, you need one panel. (For different settings like Support team, messages, etc)

[tribal plover]

How?

[worldly helm]

What do you mean how?
How to create a panel?

[tribal plover]

Yes

I can't understand the work of pannel 🥲

[worldly helm]

Click on the and create a panel

[tribal plover]

I have seen in many server when I apply for partnership then the bot ask server id name etc how I do this?

[urban hull]

Hello, I want to make whenever someone makes a ticket, it pings a support staff role, I just checked everywhere in the dashboard and cant seem to find it, is it an option somewhere and Have I missed anything?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[tribal plover]

While adding a pannel i have to do everything again?

[worldly helm]

See above ^^

[urban hull]

uh

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

See above ^^

[tribal plover]

?

I change pannel now I have to do everything again?

[worldly helm]

Yes you do

[tribal plover]

Like each pannel have one drop down option?

[worldly helm]

You have to CREATE 8 panels

[urban hull]

Like this?

[worldly helm]

No each dropdown option has its own panel

[worldly helm]

Yes sir!

[tribal plover]

Oh

[worldly helm]

Should lool smth like this

[tribal plover]

How to set that anyone open ticket then the tickets come in a particular provided category?

[worldly helm]

Dashboard—>Category

[tribal plover]

Already mentioned

[worldly helm]

Okay, great!
Should work now.

note: You have to select it for every of ur panels

[tribal plover]

Oh

[urban hull]

Uh I've done what you've said but then when I try to make the ticket it doesnt show

[worldly helm]

Uhm, that message was for the other person i‘m helping atm

[urban hull]

oh yeah i know i just accidentally replied to the message

Just refering to what happened to me

[worldly helm]

ooohh, okay.
Try {**@**ID}

[tribal plover]

It gone again

[worldly helm]

Please show me your Settings.

[fresh shore]

Is there a way to limit how a single person can claim tickets?

[urban hull]

Alright

But it doesn't even show it's editted even without the id

[fresh shore]

like i can put 2 and staff can only claim 2 tickets

[worldly helm]

1: its premium only
2: nope

[tribal plover]

..?

[worldly helm]

Try this: {@63737485858}

The 63737485858 are just an example for an ID

[worldly helm]

1: make suee its for the right panel
2: open a new ticket to test, don‘t use an old one

[tribal plover]

Bro .

[urban hull]

Alright thanks for the help, I'll continue.

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #30 - 119)

[ionic path]

Please be patient. You’re in community support, everyone helping here is a volunteer. You’ll get help as soon as he is available