🆘│community-support

[waxen oxide]

Is there a way to add something like adding a reason for closing a ticket and also I did 2 tickets to test it out how it works so far and I first made one and it was ticket-0001 and then closed and deleted it but when I made the second one instead of saying ticket-0001 again since the last one was deleted and there are no other tickets open it said ticket-0002 is there a way to reset that?

[white sentinel]

My ticket says I have max tickets open but I have 0 open and I have it set to one

[mossy portal]

Opa

Eu não tou conseguindo configurar o bot no meu servidor alguém aqui sabe e poderia me ajudar por favor

[waxen oxide]

Are there any support staff online right now that can answer this quetion?

[lament prairie]

could you run /debug command?

[lament prairie]

sorry I don't know what is the problem you can open a ticket #🎫│make-a-ticket or wait a staff member

[waxen oxide]

Alright thanks I'll open a ticket just in case.

[iron night]

Gave +1 Rep to @lament prairie (current: #78 - 14)

[stray surge]

why does the user parameter for /new say "the user to check premium status" lol

[lament prairie]

Hey there! can I have a screenshot for the bot response

[white sentinel]

ok

[lament prairie]

Dashboard -> Panel Configs -> Limits -> Open tickets each user
and edit the limit

[white sentinel]

It’s set to the correct amount

[empty plank]

Is it there a setting that I can set that makes it impossible for person who opened a ticket to reopen it once its closed? If yes, is it a premium option?

[pseudo ravine]

Hey there. By default the ticket owner cannot view the ticket when its closed, is this not the case?

[empty plank]

In the server I'm moderating in I have closed the ticket. The user reopened it right after i closed it

[pseudo ravine]

Dashboard > Buttons > Re-Open Ticket > Support Team Only >

[empty plank]

Got it, thank you so much!

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #6 - 653)

[pseudo ravine]

You're welcome, glad I could help!

[fiery bobcat]

how can i creat a log for the tickets

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[hollow whale]

is there another way to close/delete tickets without switching back to regular bot after inviting and using premium bot?

[pseudo ravine]

Hey there. You can /add the premium bot to the tickets and use commands instead of buttons

[jade topaz]

When ever i try to send i new pannel it says undefined

[pseudo ravine]

Hey there. What's the server ID? Not an invite, just the server ID

[jade topaz]

Can i Dm you?

[pseudo ravine]

No, please do not DM me

[jade topaz]

ok

Umm i dont know how to find it

im a beginner

[pseudo ravine]

What's the server name then?

[jade topaz]

Café Lounge

[pseudo ravine]

One moment

Which panel did this happen to?

[jade topaz]

Im not sure

[pseudo ravine]

Which panel did you try to send?

[jade topaz]

oh.. 1 | Support tickets

[pseudo ravine]

You need to have something in the Button Emoji and the Button Text fields

[jade topaz]

Oh ok!

[soft pumice]

Hola

Eso

[jade topaz]

thats what happens on mine i need help with that

[pseudo ravine]

Hey there. Are you a regular member of that server?

[jade topaz]

i have my own server but that comes up when i test to make a ticket

[pseudo ravine]

You'll need to delete some channels in your server then

Discord has a limit of 500 channels in a server

[jade topaz]

could you help me im new

[pseudo ravine]

Find any unused channels > Right click on the channel > Delete Channel

[hushed mauve]

Hello I need some help

[jade topaz]

there are only like 20 chanels max

[hushed mauve]

I have added a role to the ticket bot but that role is not showing up when tickets are being made

[pseudo ravine]

Then you shouldn't be getting that error

Could you run the /debug command in your server

[pseudo ravine]

Hey there. Did you create a new ticket after you saved the changes on the dashboard?

[hushed mauve]

Yes. It works for 4/5 of the selections.

[jade topaz]

could i call you a screen share

[hushed mauve]

Like it’s 5 options. 4 of them the role shows up when ticket is made. For the 5th one idk why it won’t work

[pseudo ravine]

I cannot do that

[jade topaz]

ok

[pseudo ravine]

What's the server ID? Not an invite, just the server ID

[jade topaz]

do you know someone that could help?

[hushed mauve]

Where do I get that?

[pseudo ravine]

I am helping you, I just can't join a voice channel

[jade topaz]

ohh ok

[pseudo ravine]

You can run the /id command in your server

[pseudo ravine]

Can you send a screenshot of the error you're getting in your server?

[jade topaz]

yh

[pseudo ravine]

That's a different error than what you said originally

[jade topaz]

oh sorry it looked the same

[pseudo ravine]

Your original category seems to be deleted, you'll need to change it

Dashboard > Category

[soft pumice]

@pseudo ravine hi

[hushed mauve]

1052993413164838983

[pseudo ravine]

You'll need to get in contact with the staff of that server, there's nothing we the Ticket Tool Team can do about it

[pseudo ravine]

One moment

[jade topaz]

i cant even run /id

[pseudo ravine]

That wasn't for you

[pseudo ravine]

Which panel is this happening on?

[hushed mauve]

Nuke services

[pseudo ravine]

You only have 2 Support Team Roles for that panel

[hushed mauve]

I’m making sure the role name NZ Staff can view tickets

Let me show you

[soft pumice]

120003

[hushed mauve]

It does appear on that one

[soft pumice]

@pseudo ravine

[jade topaz]

how do i get an embed link?

[pseudo ravine]

Can you go into the channel permissions tab itself?

[pseudo ravine]

For what exactly?

[jade topaz]

to get /id

[hushed mauve]

I can add them manually. But I want it automated so I don’t have to add them each time

[pseudo ravine]

Right click on the channel > Edit Channel > Permissions > Ticket Tool > Embed Links >

[pseudo ravine]

So the permissions tab doesn't show the NZ Staff role?

[hushed mauve]

Correct it does not

Just for the nuke services Tab

All other tabs work fine

[pseudo ravine]

Can you create another ticket just to test?

[hushed mauve]

I just did

[pseudo ravine]

Still didn't add the role?

[hushed mauve]

No

[pseudo ravine]

What about the actual permissions tab?

[jade topaz]

people cant create tickets on mine

[hushed mauve]

Which permissions tab?

[pseudo ravine]

Did you do what I showed you earlier?

[pseudo ravine]

Tap and hold on the channel in your channel list > Edit Channel > Permissions

[jade topaz]

ive restet it all and still not working

[pseudo ravine]

What's the error you're currently getting?

[jade topaz]

the same thing as before

[pseudo ravine]

Can you send a screenshot? Your dashboard looks correct

[pseudo ravine]

Seems like it's added

[pseudo ravine]

A screenshot of the error

[hushed mauve]

It’s not

[hushed mauve]

Shows it there but doesn’t show them with access @pseudo ravine

[pseudo ravine]

Can you go into the role and send a screenshot of its permissions?

[hushed mauve]

Sure

[pseudo ravine]

Ticket Tool needs the Manage Channels permission in the #Support ticket category

[jade topaz]

how

[pseudo ravine]

Same thing you did for the Embed Links but for the category and for the Manage Channels permission

[jade topaz]

i still cant do embeded links

[pseudo ravine]

@hushed mauve Our automoderation system is a bit strict, but only 1 screenshot should be enough

[pseudo ravine]

I've shown you what you need to do

Right click on the category > Edit Category > Permissions > Ticket Tool > Manage Channels >

[hushed mauve]

What screen do you need on permissions?

[pseudo ravine]

This but tap on NZ Staff

[pseudo ravine]

That's why, you have the View Channel permission denied for the role

[hushed mauve]

How do I fix this?

[pseudo ravine]

Just select on this page

[jade topaz]

my server id

1274880291575431279

[pseudo ravine]

I already have your dashboard

[jade topaz]

o right does it look ok?

[pseudo ravine]

You need to do this

[hushed mauve]

Thank you it’s fixed

[iron night]

Gave +1 Rep to @pseudo ravine (current: #6 - 654)

[pseudo ravine]

You're welcome, glad I could help!

[jade topaz]

Hello, how can I create an emergency role for tickets in a ticket?

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[timid summit]

Does this mean that I cannot have open, for instance, 100+ tickets at a time from Discord users? Also, if I have 2 channels in a single Discord server, one channel containing let's say 16 individual request buttons, and a fresh second channel containing 12 buttons, will this work? This is really important for me to do what I am doing, if anyone can help it would be much appreciated. Thank you!

[iron night]

Gave +1 Rep to @gilded verge (current: #9 - 534)

[gilded verge]

oh my, so i misunderstood your question then..

you can have opened as much tickets as you want but remember that Discord server can have max 500 channels and if someone will try to open new ticket when you reach the limit, they will get an error about it

it should work, yes ^^

[timid summit]

Thank you!

[iron night]

Gave +1 Rep to @gilded verge (current: #9 - 535)

[reef owl]

Hello guys pls report to edf53fdrd this guy scammed me grand jadefire knight pls

@edf53fdrd

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[weary dune]

Hey may be the wrong place, I have the ticket bot in the server but the other users can't create ticket as their permissions aren't set, I've looked through the settings but can't find anything

[gilded verge]

Hey, it only means that you blacklisted their role in Server Configs or in Buttons->Edit Create Ticket Button->Disabled Roles

[weary dune]

Has been fixed thankyou for the help

[long niche]

how do i make it so that my ticket goes to a certauin category?

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[worldly helm]

Hey there! Look above ^^

[austere oxide]

How can I remove this?

[long niche]

thank you

[iron night]

Gave +1 Rep to @worldly helm (current: #33 - 110)

[worldly helm]

You‘re welcome
Feel free to reach out again if u have any more questions🙏

[long niche]

how do i make it so that my tickets trskpt stays somewhere

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[worldly helm]

See above again ^^^

[long niche]

still isnt working

i press delete and it dont save

[worldly helm]

lol! You have to press transcript. To save the transcript. After that you can delete it

[long niche]

ohhh

is there a way i can auto save withou pressing it

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[worldly helm]

Yes there is. Its a premium only feature. Sorry for the embed above! Wrong one. My apologies!

[long niche]

all good 🙂

[brittle plank]

can you send a webhook when someone for example opened a partnership ticket?

and i also can't see for what they made a ticket

[worldly helm]

hey there!
You can either change the ticket message (premium only feature ) or you can enable logging or change the ticket message for you to see what they clicked.

The only thing you cannot use is the automated ticket message, as i said its premium only

[brittle plank]

oke thank you and the question above?

[iron night]

Gave +1 Rep to @worldly helm (current: #33 - 111)

[worldly helm]

I don't quite understand what you mean..

Could you explain?

[brittle plank]

oke, discord has a website that is called discohook, you can make webhooks in it. (see image for webhook). so my question is can i send a webhook inside a ticket automaticly

[worldly helm]

hmm im not sure. Let me test it out for you real quick

[brittle plank]

oke

[worldly helm]

nope, sadly this is not possible. Is there anything else i can help you with?

[brittle plank]

what do i need to enable?

[worldly helm]

You can enable everything. Let me show you an example of how it looks

[brittle plank]

or do i need to enable it from the ticket that has been made

[worldly helm]

See here

If you click on "Ticket Opened" the green embed gets shown

[brittle plank]

yeah, but than i can't see which ticket has been opened. (i have these tickets)

[worldly helm]

Yes you can. As you can see on the image in send above, it says "Panel Testing Panel"
For you it would say" Panel Partnership"

[brittle plank]

so i need to make 3 different panels?
I have now 1 panel with the drop down menu

[worldly helm]

You already have 3 panels.
You can set logging up for everyone of them.

[brittle plank]

yeah

now ik

so when i enable 'ticket created' on partnership it will show the logging of the partnership

[worldly helm]

yes, if you are on your dashboard and on the partnership panel and enable create ticket logs only partnership created ticket show up.

[brittle plank]

do i need to make a logging channel or can it also show up in the ticket when i don't select a logging channel?

[worldly helm]

You have to set up a different logging channel.

[brittle plank]

oke

thx @worldly helm for helping me out

[worldly helm]

You're welcome
Feel free to reach out again if you have any questions 🙏

[brittle plank]

i will

[brittle plank]

that helps me alot

[rocky dust]

Hello! I am having trouble to enter the bot's website https://tickettool.xyz/
It's a DNS_PROBE_FINISHED_NXDOMAIN error. I tried using different devices but it's no use. For some reason, I'm the only one of my group who can't access it.
What can I do?

[restive condor]

Hey there! Which browser and device are you using?

[rocky dust]

I am using Chrome on either Windows or Android.

[restive condor]

Can you check that you're google chrome is up to date please chrome://settings/help

[maiden lily]

are thread style tickets supposed to automatically close when someone hits "close ticket" ? or is it not intended? do i still need to right click and close the thread? (i know they can auto close after a period of time, but it sometimes auto closes immediately)
im going crazy. it sometimes closes, and sometimes not. i dont know what setting it is to make it consistent, if it is at all possible

i assume its a discord thing rather than ticket tool, but im wondering if its a specific perm or something that it needs

anyone that has experienced similar or knows what to do?

[rocky dust]

Very well, one moment!

[restive condor]

Hi there, I apologies for the wait.

I had to go yesterday and I've been testing this for you.

The issue seems to be when the transcript takes longer than usual to save, most likely to a high volume of messages/attachments or mainly due to Discord API issues. If the transcript saved message is sent after the moderator message like the image you've provided here #1274773088931942471 message, the thread gets re-opened and doesn't archive until the inactivity time specified goes by

[maiden lily]

aah thats interesting

that could explain it. might be an idea to auto save transcripts then via the dashboard? iirc that was an option

then it at least eliminates the human factor delay

[restive condor]

Yep, that's an option. Dashboard > Panel Configs > Transcripts > Auto-Save Transcript set it to save on closure

[maiden lily]

lovely. we'll try that one for a while and see if it stays more consistent

[restive condor]

That's correct, and it should prevent this from happening again

[maiden lily]

thanks!

[restive condor]

No problem, let us know if you're still experiencing issues after doing a few tests!

[austere oxide]

What happens if you disable (like I have in this picture) the auto display?

[restive condor]

Hi there, your form answers will not be automatically displayed. You would need to use form variables to display the answers

[jade topaz]

Ty

[restive condor]

I personally recommend enabling that option for non-premium servers, as that option bypasses the character limit

[austere oxide]

Alright, thank you

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1250)

[restive condor]

No problem!

[rocky dust]

It's up to date on both devices, yet the error persists :(

[restive condor]

Are you using any ad blockers, pop up blockers, VPNs/proxys?

[austere oxide]

Can I set a cooldown for someone to make a ticket?

[rocky dust]

I use an ad blocker and have just deactivated it. Unfortunately, it still persists.
It says that my DNS server may be broken, but why would it be the only website I can't access?

[restive condor]

I'm not sure unfortunately. Have you ever been able to access the Dashboard?

[restive condor]

Unfortunately, no. It's not possible to do time limits

[austere oxide]

Will it be a feature for later?

[restive condor]

You can suggest it

[humble sequoia]

Suggestions for Ticket Tool

To make a suggestion use the s!suggest suggestion command in #🤖│bot-spam. Note that you'll suggestion will be first reviewed by our Support Team before it's posted into #💡│suggestions, channel in which you'll be able to vote for other suggestions!

[rocky dust]

Yes, a couple of months ago.
I now notice there's a bigger issue going on with my internet provider. If it is fixed and I am still not able to enter the link, I will come back here.
Thank you, Dan!

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1251)

[restive condor]

Sounds good, hopefully it works for you after that 🤞

[austere oxide]

Is the developer of ticket tool the same as the one from @tepid island

[restive condor]

No

[jade topaz]

I want to receive the tickets

[lament sleet]

.

[austere oxide]

Can you automate giving users a role with an open ticket

[austere oxide]

?

[restive condor]

Hi there, here's a setup guide for you

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! That's a premium feature

[austere oxide]

Thanks

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1252)

[scarlet juniper]

need help

all my servers arnt coming up[

[restive condor]

Hi there, see below please

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[scarlet juniper]

only 3 are

im the owner of it

got it working

thanks

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1253)

[restive condor]

No problem!

[austere oxide]

I am the owner of a server (so administrator) but also have the role that disables me from creating tickets but I can still open tickets. How can I fix this?

[restive condor]

Hi there, you don't. You can't disable the server owner from opening tickets

Unless we blacklist your entire server

[austere oxide]

So if someone with the same roles as mine (ticket blacklist) they aren't able to, right?

[restive condor]

They aren't (as long as they don't have administrator permissions)

[austere oxide]

Thanks :D

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1254)

[jade topaz]

Does he need money?

[restive condor]

Nope

[jade topaz]

I want that when one person receives tickets, another person cannot speak

[restive condor]

Like another staff member can't speak?

[jade topaz]

Yes

[restive condor]

That's a premium feature unfortunately

[cursive saddle]

Is it possible to set a different avatar for the Discord bot?

[worldly helm]

hey there!
You can only change the username. See below

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[cursive saddle]

Okay ty

[iron night]

Gave +1 Rep to @worldly helm (current: #32 - 112)

[worldly helm]

You're welcome
Feel free to reach out again if you have any more questions 🙏

[silk ingot]

Hi, is it possible to make so that when the ticket is closed the user still can see the ticket?

[tepid geyser]

I need to delete all panels i do and now i cant create a new one and i cant save it

[worldly helm]

Hey there!
Yes.
Permissions-->Ticket Owner-->Edit closed-->View Channel

[worldly helm]

Hey there!
It's just a security measure to prevent you from accidentally deleting all your panels.
If you'd like to delete your last/only panel, please create another panel first before deleting the previous one

[tepid geyser]

Ok @worldly helm thx

[iron night]

Gave +1 Rep to @worldly helm (current: #32 - 113)

[worldly helm]

You're welcome
Feel free to reach out if you have any more questions 🙏

[jade topaz]

how can i make the bot mention Role When the ticket open?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! See above please ^

[jade topaz]

where can i find "Edit Ticket Message?"

[restive condor]

You don't, that's just a title for the image

You can find the button in the MESSAGES section though

[jade topaz]

i need to add mention

mention role

[restive condor]

Please use the {@Role Name} / {Role ID} formats

[brittle plank]

can you make a custom command that sends a webhook (embed)

[austere forge]

Hey there, you can, but you need to have premium to add an embed in your custom command 🙂

[brittle plank]

NOOOO, why always premium!

what can you do more with custom commands?

what types of command can you make

[austere forge]

you can add a text to the content message

[brittle plank]

what content message?

[brittle plank]

yeah i see, can you also highlight text in that?

[austere forge]

yep, you can use markdown text

[brittle plank]

where can i find that?

[austere forge]

you can find all markdown text via this link

[fresh python]

Hello, how can I make the ticket change its name after it is created to the name of the person who created it?

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[austere forge]

Hey there, see above 🙂

[fresh python]

I thought it was possible without premium :(

[austere forge]

unfortunately no

[jade topaz]

I need help again

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

I've fixed this problem about 18 times now but keeps happing it keeps letting everyone see the tickets even though I've changed it back to normal 18 times

[brittle plank]

i can't underline things in my custom command text

i can't even type in the custom command text

i made a new one and it works, so no need for help anymore

[austere forge]

Hey there,
Dashboard > Panel configs > Permissions > Everyone Role Permissions - Edit opened > View Channel

make a sure, to do it on all your panels

[jade topaz]

Will do thankyou for your time enjoy rest of your day

[tired pollen]

good afternoon to everyone 🙂

is there a way to view or restore a closed/deleted ticket?

[austere forge]

Hey there, if you haven't set the Transcript option it won't be possible unfortunately 🙂

[tired pollen]

Thanks for responding. lol, I don’t even know what TRANSCRIPT is so I assume I didn’t do it 😭😫

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 490)

[jade topaz]

Can anyone maybe tell me if it’s possible to like sort the created tickets into categories bc like I got a multi choice ticket bot and I want the tickets sorted to a category where all the other tickets of the same kind are

I hope anyone can help and understand lol

[austere forge]

don't worries, for your next tickets, don't forget to set it if you want to consult deleted tickets
see below for this ⬇️

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[austere forge]

Hey there, see below 🙂

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[jade topaz]

Thanks bro 👍👍

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 491)

[split nest]

What would be the reason that the bot is not giving manage perms role to the roles that its set to give it to when a ticket is open

[jade topaz]

@austere forge bro thanks it’s sooo good now all organized thanks so much I was looking for that answer for such a long time

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 492)

[austere forge]

Hey there, if Ticket tool does not have admin permissions on the server, the Manage Permissions perms cannot be granted 🙂

[austere forge]

You're welcome, glad I could help !

[split nest]

damn so the only way is admin, no other way even if I give it manage permissions itself?

[austere forge]

it's the only way, because there aren't these permissions available in the server settings > roles

[split nest]

damn got it, thanks

[floral raven]

bot isnt responding

[austere forge]

Hey there, what exactly are you trying to do? a slash command?

[floral raven]

yess

[austere forge]

alright,
make sure that the bot has: VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[brittle plank]

what is the maximum of words that you can use in a custom command?

?

[austere forge]

250 characters 🙂

[silent kraken]

The claim button isnt showing up.

[austere forge]

Hey there, This is a premium feature 🙂

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[silent kraken]

Thx.

[brittle plank]

dang it

[silent kraken]

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 493)

[wide tide]

when i press delete channel it delete the messages only any body have a fix?

[wanton blade]

Does anyone know what this means and how i can fix it

[desert cloud]

my server isnt here that i want to use it for but i have the bot inv

[wanton blade]

Is there no way I can allow more than 1 ticket to be opened for a drop down item

[wide tide]

just edit limits

[desert cloud]

.

help please

[wanton blade]

thank you

[iron night]

Gave +1 Rep to @wide tide (current: #332 - 1)

[wide tide]

u have a full permissions (adminstrator?)

[austere forge]

Hey there, can i get your server ID or name pls 🙂

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[austere forge]

Hey there, see above ⬆️

[wide tide]

ok how can i give u the id?

[austere forge]

you can use $id command on your server

[wide tide]

ok

[wide tide]

Server id - 1240247879415894076

[austere forge]

ty, one moment pls

[brittle plank]

how can i do a suggestion?

[austere forge]

ty, for patience
you have enabled the Server Storage Options option, which recycles your tickets once they have been deleted

Go to Dashboard > Server configs - Server Storage Options

[humble sequoia]

Suggestions for Ticket Tool

To make a suggestion use the s!suggest suggestion command in #🤖│bot-spam. Note that you'll suggestion will be first reviewed by our Support Team before it's posted into #💡│suggestions, channel in which you'll be able to vote for other suggestions!

[austere forge]

see above ⬆️

[wide tide]

thank you

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 494)

[soft pumice]

Ayúdeme hay

[humble sequoia]

Equipo de Soporte Español

Querido usuario, si está buscando ayuda, por favor abra un ticket para contactar al Equipo de Soporte Español. Diríjase a #🎫│make-a-ticket y presione el botón :flag_es:.

[trim shard]

Como faço para configurar o Bot?
How do I set up the bot?

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[worldly helm]

Hey there!
Look above ^^^

[trim shard]

Thanks

[iron night]

Gave +1 Rep to @worldly helm (current: #32 - 114)

[worldly helm]

You're welcome
Feel free to reach out again if you have any more questions 🙏

[white sentinel]

Is the dashboard down or smth?

i cant sync servers

[echo yacht]

It's not

[echo yacht]

Log out and log in

[white sentinel]

ok

[smoky moss]

do i can

get support tickets logs of my stores ? even if my discord account got banned

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[jaunty crater]

#📈│reviews

[orchid mirage]

@blazing crane ^^

[blazing crane]

yes?

<@&832847423801262090> would you please advise and help? thx

[terse coyote]

Selem alrleykoum

[jade topaz]

i just gave up with the ticket tool

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

huh

[blazing crane]

?

@scenic plinth would you please help me, I'm being mentioned by @orchid mirage and @terse coyote for unknown reasons

[terse coyote]

?

[worldly helm]

@blazing crane Hello there!
Please do not ping staff members. Or try to ping moderators. If you want to make a report click on (#🎫│make-a-ticket) and click on report.

[blazing crane]

I got message from the bot, thank you :3

[iron night]

Gave +1 Rep to @worldly helm (current: #32 - 115)

[blazing crane]

but yeah, I'll just block both of them to avoid any inconvenience

[worldly helm]

Good idea!
If you have any other issues lmk 🙏

[flat gorge]

How to add ticket bot to a channel?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! There's a setup guide ^

[flat gorge]

It did not work

[worldly helm]

Hey!
What exacly didn't work?

[flat gorge]

I can't create tickets

[worldly helm]

... any error messages?

[flat gorge]

Such as?

[worldly helm]

If you try to create a ticket. What happens?

[flat gorge]

I dint have the option to make tuckets

[worldly helm]

Please explain what exacly didn't work. My base is that you cannot create tickets..!
Now the question is why! are there any error messages, etc..?

[flat gorge]

Does the bot need all channel permissions for the option to pop up?

[worldly helm]

Only these permissions:

[flat gorge]

Oh

How to give manage roles permanent?

What's the command to set it up?

[weary thorn]

How do I make it so it just auto adds a role (moderator role) to a ticket and not ping them

I don't want it to ping

[pseudo ravine]

Hey there. That's the only way to add roles to a thread, is to ping it

[reef wyvern]

Hello, I have a question, the question is that when I get an error about an emoji being invalid for the ticket, how can I know what that emoji is?

[pseudo ravine]

Hey there. Could you send a screenshot of the error? Along with how you got the error?

Could you also send the server ID in here? Not an invite, just the server ID

[weary thorn]

That makes sense, I figured it had to do something with how threads work

[reef wyvern]

I cannot get the server id since I am the founder/creator of the server

im not

im not the creathor of the server

[pseudo ravine]

You can still get the ID, you can run the /id command

[reef wyvern]

Sorry for so many questions but how do I use the command?

They already passed me the ID hehe sorry

1266880185865863178 is this the ID

[pseudo ravine]

It's a slash command

[pseudo ravine]

One moment

Make sure these emojis are valid

[reef wyvern]

Are those the invalids? that's fine, thank you

[iron night]

Gave +1 Rep to @pseudo ravine (current: #6 - 656)

[pseudo ravine]

Yes, they're both invalid

[reef wyvern]

tysmmm

[pseudo ravine]

You're welcome, glad I could help!

[tranquil bison]

how much for a reedem key and what payment method

[pseudo lance]

Can anyone help with this. Every time I try to create a panel this happens. The bot has permission to "view channel" & "Send Messages" as well as the "Bot" role in the server which has just about every permission except admin

[wispy dove]

How do I cancel a supbscription for ticket tool premium?

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

[covert swallow]

The best way is through our website: https://tickettool.xyz/premium

[tranquil bison]

doesn't that add a different bot

[covert swallow]

You most likely have text in the emoji section of the "create ticket" button

[covert swallow]

If you purchase a premium subscription you can choose to add @humble sequoia, you dont need to if you dont want to

[tranquil bison]

hmmm okie so i can use premium on @pseudo glen this too

[tulip drum]

Good night
I want to see the SN (Serial Number) of my Lovense toy, it's a Lush. I have been told that the SN can be observed when connecting the toy to the PC. Please help! How do I do it?

[covert swallow]

Youre in the wrong place

[covert swallow]

Yes

[tulip drum]

sorry

[pseudo lance]

That was the problem thanks

[iron night]

Gave +1 Rep to @covert swallow (current: #18 - 322)

[jade topaz]

Is there a place I can get support from support staff

[covert swallow]

You can open a ticket in #🎫│make-a-ticket

Otherwise, we do check this channel

[jade topaz]

Do you guys have like a getting started guide?

[covert swallow]

Wrong prefix

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[jade topaz]

Thank you

[iron night]

Gave +1 Rep to @covert swallow (current: #18 - 323)

[half nest]

hello, is there a way to make sure that a role cannot claim a ticket?

[restive condor]

Hey there! Yes, Dashboard > Panel Configs > Buttons > Claim Ticket Button > Allowed/Disabled Roles

And also Dashboard > Command Configs > CLAIM + UNCLAIM > Allowed/Disabled roles

[half nest]

thank you! i use the Dropdown buttons, will this technique work that way as well for them?

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1256)

[restive condor]

Yep, just ensure to edit the claim ticket button for each panel in your dropdown individually

[potent dagger]

I cant create a ticket

It has the error

[restive condor]

Hi there, could you show me the error message?

[potent dagger]

Alright 1sec

[restive condor]

Discord has a limit of 500 channels per server.
It appears that server has reached such limit.

Please contact server staff for them to clear tickets, in order for new tickets be created

[hazy prism]

hey guys i just really wanted to know if it is possible to create a ticker that has a multiple choice option for whatever the person making the ticket needs

like this

[restive condor]

Hey there! Yes, it is possible

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

See above please ^

[hazy prism]

ooooh damn nice thank you so much, it was right under my nose! hahahahah

[restive condor]

No worries, let me know if you have any questions

[hazy prism]

for sure!

[neat quiver]

is there a way to make it so a user can only open a ticket at a time?

[restive condor]

Hey there! Yes, Dashboard > Server Configs > Global Ticket Limit

[humble sequoia]

Global Ticket Limit

Unlike the regular Ticket Limit, the global limit will limit the amount of tickets a user can create at the same time for ALL Panels. When a ticket is closed again, the limit resets for that user.

To customize it head over to your Dashboard ➞ Server Configs ➞ Global Ticket Limit

Note: This is not a limit for how many tickets a user can open at all times or how many tickets you can have open on the server in total. This is just a limit per user for open tickets.

[neat quiver]

ok ty

[tender rover]

hi

?

@restive condor

[west lichen]

hello

[restive condor]

Hi there, could I get your server name or ID please

[restive condor]

Hi there, how can I help?

[tender rover]

1124463398583808064

[restive condor]

Dashboard > Panel Configs > Dropdown Style

The emoji in the last dropdown option seems to be invalid

[kindred kindle]

hello how can I let if someone open's a ticket cant open another ticket until the first ticket is closed

[austere forge]

Hey there,
Dashboard > Panel configs > Limits - Open tickets each user set 1 🙂

[kindred kindle]

ty

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 495)

[elfin mica]

Guys, it s possible to delete a ticket tool panel

[restive condor]

Hey there! Yes, simply use DELETE button

[shut stratus]

can I have other people than the server owner in the ticket

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[shadow matrix]

Why there is no option to Auto collect all closed tickets Transcripts in Dashboard..?

[static herald]

Hello, I would like to know if it is possible to allow a staff role to see the tickets and speak in them. But we don't give him permission to close the ticket

[restive condor]

Hi there, you can suggest that feature

[humble sequoia]

Suggestions for Ticket Tool

To make a suggestion use the s!suggest suggestion command in #🤖│bot-spam. Note that you'll suggestion will be first reviewed by our Support Team before it's posted into #💡│suggestions, channel in which you'll be able to vote for other suggestions!

[restive condor]

Hey there! Yes, to give them access:
Dashboard > Panel Configs > General > Support Team Roles

To restrict both the button and the command:
1. Dashboard > Panel Configs > Buttons > Close Ticket Button > Allowed/Disabled roles

2. Dashboard > Command Configs > CLOSE > Allowed/Disabled roles

[static herald]

thx

[jade topaz]

Where is the premium bot invite?

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[austere forge]

Hey there, see above 🙂

[jade topaz]

Thank you

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 497)

[jade topaz]

Please make that easier to find lol

[grand sable]

hey how can i make the bot give perms to the ticket owner send pics

like i want to allow the ticket owner to send images and etc

[lament prairie]

Hey there!
Dashboard -> Panel Configs -> Permissions -> Ticket Owner Permissions -> Attach Files

[grand sable]

thank you sm bro @lament prairie helped me alot :)

[iron night]

Gave +1 Rep to @lament prairie (current: #76 - 15)

[lament prairie]

You're welcome, glad to help

[shadow matrix]

Is there any options for if someone opens a ticket, then the bot will mention the support roles!

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[lament prairie]

@shadow matrix Hey there! check above^

[echo comet]

Hello, how can I be Partner here ?

[humble sequoia]

Partnership Program

Our partnership program is currently closed.

We appreciate you being interested in partnering with Ticket Tool! Unfortunately, the program for partnering is closed as of now. Nonetheless, make sure to keep an eye at #📣│server-news where we announce partner applications opening!

TicketTool.xyz - Ticketing without clutter

[ionic path]

Hey there, see above ^^

[prime sage]

so i setuped the form, but it somehow wont force me to answer the questions

[echo comet]

Oh ok

[prime sage]

all of it should be good but when i open the ticket it wont ask me to fill any forms

can someone help?

@echo yacht

[thick ledge]

Is this normal..

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[humble sequoia]

━━ PePE's inquiry has been moved to a ticket ━━

[ionic gazelle]

When someone opens a ticket, the opened numbered ticket channel remains visible to everyone. How can I solve this?

[restive condor]

Hey there! Dashboard > Panel Configs > Permissions > Everyone Role Permissions - Edit Opened > VIEW CHANNEL

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1261)

[ionic gazelle]

Thanks Dan, I appreciate you.

[restive condor]

@timid pebble

Hello! I am in the process of switching my server back to the Ticket Tool White version with a few days left in my subscription. When I try to access my server now in the dashboard, it says that I no longer have access. There is a tooltip to re-enable TT Gold to gain access (I still have two days left in the subscription), but I receive another error.

Hi there, could I get your server name or ID?

Apologies about the timeout

[timid pebble]

Thank you! Saved me some time retyping it 😄

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1262)

[timid pebble]

788782574931673088

[restive condor]

Seems like the white bot is enabled in the server but hasn't been invited yet https://tickettool.xyz/invite

[timid pebble]

That makes sense. Thank you very much!

Thanks @restive condor 😄

[restive condor]

No problem!

[white sentinel]

I can’t add more panels to my multip panel feature

[plucky sierra]

Hii,
everytime i try sending a slash command (where it has perms to reply etc) it just sends a message of "the application didn't respond" - even /debug

[white sentinel]

You on good Wi-Fi?

[plucky sierra]

Yes

😮‍💨 I'm okay I went thru and gave MORE permissions thank you 🫶

[ripe lagoon]

So i need some help... when i jumped onto this server, it wants me to push the verify button...but when i do, it says "interaction failed"

[humble sequoia]

━━ GLXRY_YT's inquiry has been moved to a ticket ━━

[austere forge]

Hey there, You can click on the reaction just below this one - but you've already got the roles, so you're all set 🙂

[ripe lagoon]

ah ok....is there a place to submit a ticket for help with the bot? It's working on my server, but ticket owners can delete their closed tickets despite me removing their access permissions, so I think I did something wrong somewhere...

[austere forge]

#🎫│make-a-ticket 🙂

[white sentinel]

How do I ping a staff role when a ticket is made?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[proper current]

is it a premium option only to make a ticket delete itself when closed? i can't seem to find it in the settings anywhere

[pseudo ravine]

Hey there. You can go to the Dashboard > General > Two Step Ticket >

[proper current]

oohhh okay thank you!

[pseudo ravine]

You're welcome, glad I could help!

[proper current]

okay attaching a question to that as a discord admin, are you still able to see that ticket after it is "clsoed"? i disabled that feature but they're still staying up till i hit the delete button

[pseudo ravine]

Did you create the ticket after you saved the changes?

[proper current]

yes, i resent the bot message as well just to see if that was the problem

[pseudo ravine]

Did you edit the correct panel?

[proper current]

i disabled two step ticket, along with some other ones that when i hit the question mark said i should have off as well

for the moment, all 4 of those options are disabled

[pseudo ravine]

What's the server ID? Not an invite, just the server ID

[proper current]

1255641598893621258

[pseudo ravine]

One moment

It's still enabled

[proper current]

that's weird

i'll refresh the web browser and see what it does, i hit the save button as well

okay now it's working, is there a way to hide the message that it will be closed in a few seconds?

okay nvm im just dumb and missed that part in the messages section, seriously thank you for the help!

[pseudo ravine]

You're welcome, glad I could help!

[tranquil bison]

the guy don't have verified role why it lets them make ticket

[gilded verge]

how many panels you have?

[tranquil bison]

7

[gilded verge]

please make sure you applied these settings in correct panel and that any of their roles:
> is not added to Server Configs->Dashboard Roles and Panel Configs->General->Support Team Roles or Additional Roles
> don't have permissions that may bypass it, like Administrator

[tranquil bison]

Where's dashboard role

No option as dashboard role

[gilded verge]

sorry, i made a mistake in last message, fixed :3

[valid oracle]

How can i blacklist a role for a specific panel?

[restive condor]

Hey there! Yes, Dashboard > Panel Configs > Buttons > Create Ticket Button > Allowed/Disabled Roles

[gentle belfry]

can we do like members open a tickets adn give them channels? instead of tickets?

[restive condor]

Hey there! What exactly do you mean?

[gentle belfry]

I mean members opena tickets the tickets open and members msg them ? so can make it ticket instead of members to give channales private? and when ticket is closed now Channels are hidden i mean 1 private channels?

if you think ia m wrong forgive me 😭

[restive condor]

So, if I'm understanding this correctly, you'd like to only have one private channel where members are aded and removed from when opening/closing the ticket?

[gentle belfry]

yes

[restive condor]

Or you're just looking to make your tickets private to each member

[gentle belfry]

yes.........?

[gentle belfry]

Yes .. .

[restive condor]

Well, they are two different things

[gentle belfry]

ok

[restive condor]

Can you show me how it correctly looks like on your server?

Can everyone see your tickets? Is that what you mean

[gentle belfry]

no not everyone

[restive condor]

If this is what you're looking for, then it wouldn't be possible unfortunately

You can only create individual tickets

[gentle belfry]

o ok

[deft geode]

How to reorder dropdown panels?

[restive condor]

Hey there! It's not currently possible to drag/move dropdown options up and down. You would need to delete the relevant ones and re-add them in the correct order

[deft geode]

oh okay

[tranquil bison]

u join and fix server dm

[gilded verge]

it's not recommended to give access to any random you don't trust,
but it's highly recommended to use alt account and test the changes by yourself

[tranquil bison]

ok i trust u

[gilded verge]

please be aware that if not, then anyone you provide permissions can damage your server...
are you 100% sure about that?

[tranquil bison]

also what's a dashboard role

[tranquil bison]

i give u admin u check where's wrong

then u leave server later

[gilded verge]

if you add someone's role to the Dashboard Role, they can change settings in your settings or panels in Ticket Tool

[tranquil bison]

oh then no me never seen such option

[gilded verge]

^^

[gilded verge]

i've better solution, you can open a ticket on channel #🎫│make-a-ticket and ask the Staff so they can help you

i reached the limit already so it can't be possible...

[tranquil bison]

nope it's blank

[tranquil bison]

okie

[gilded verge]

if it's blank then the problem is definitely somewhere else

also... please notify the Staff where is the problem and to which panel exactly is related
*providing server id may be helpful as well

[tranquil bison]

ok

[lapis plaza]

Can you somehow lock a role so that people with the role can no longer open this ticket?

[restive condor]

Hey there! Yes, Dashboard > Panel Configs > Buttons > Create Ticket Button > Allowed/Disabled Roles

[lapis plaza]

Ahh, thanks haha

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1264)

[lapis plaza]

[visual spade]

What is the reason for me to let my account not work until it sends this message?

[restive condor]

Hey there! Could you run the /debug command in the channel where you're trying to send your panel please

[visual spade]

What did you understand?

[restive condor]

That you are unable to send your ticket message because of that error

[visual spade]

Yes, what made me send it?

[restive condor]

The bot seems to be missing permissions

Please run the /debug command to see which

[visual spade]

I mean, we will go to Al-Gurfa and write the matter to me. She sent it to me

[restive condor]

Alright

Let me know when you've ran the command please

[visual spade]

Look, what they told me is just honest

@restive condor

[restive condor]

Ticket Tool is missing the VIEW CHANNEL & SEND MESSAGES permissions for that channel

[visual spade]

😂no

The traitor gets out of the bot and comes back and nothing

[restive condor]

Yes, please give the bot those permissions for that channel

[visual spade]

Then I get the bot out and it comes back right

[restive condor]

Kicking the bot won't solve this.
Please hold down on the channel's name > Edit Channel > Permissions > Add Ticket Tool > The missing permissions

[visual spade]

I swear to God, forgive me, I did not understand well. If you can show me a video clip, it would be better if it is Arabic

[charred crow]

how to make a ticket form with 3 buttens

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[ionic path]

Hey there! See above ^^

[charred crow]

okey then ima go have fun creating 🙂

[ionic path]

If you’re having any issues or questions later on feel free to ask here or open a ticket in #🎫│make-a-ticket.

[charred crow]

but where ngl

[ionic path]

What do you mean?

The dashboard is this link: https://tickettool.xyz/manage-servers

[restive condor]

Firstly, go into your server and hold down on the channel name

A menu will appear, please then click on "Edit Channel"

Then go into

Add Ticket Tool

And check View channel & Send Messages

[charred crow]

the forms in 1

[visual spade]

🌹Thanks

[charred crow]

can i sent here ss

this

[ionic path]

No, there should be an option called panels. Not buttons

[charred crow]

found i think im gona test

[ionic path]

Let me know how it goes :D

[visual spade]

They keep telling me the same thing 😭😭

[restive condor]

Please run /debug again

[charred crow]

on dashboard i see this

and on server this

[visual spade]

How do you do it well?

[restive condor]

It's still missing those permissions.

Make sure you're editing permissions for the 🎫〢𝐎𝐫𝐝𝐞𝐫・شــراء channel

[ionic path]

On each panel you’ll have to change the button name through the Dashboard > Buttons > Create ticket

[charred crow]

i did aready

but the emoji dont works

[visual spade]

I mean, choose the channel by editing it, or just the bot that has been edited by the bot

[restive condor]

Follow the instructions I've shown you above for the 🎫〢𝐎𝐫𝐝𝐞𝐫・شــراء channel

And give the bot view channel and send messages permission

[visual spade]

I swear I didn't understand

[restive condor]

Please ensure the emoji ID is correct

[visual spade]

If everything works fine, what's the problem?

[restive condor]

If the emoji is from another server, Ticket Tool will need to be in that server

[dire seal]

Вы что делаетет

[restive condor]

Were you able to send your panel?

[visual spade]

no 😭😭

[restive condor]

Ticket Tool is missing the 2 basic permissions to send the panel

It cannot see the channel

Or send messages in it

Maybe you can ask one of your staff members to edit the channel permissions for you?

It can be a bit hard on a mobile

[visual spade]

I work on both the computer and the phone

[visual spade]

Thank God, I worked

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1265)

[charred crow]

its correct i copyed from it bevore used

[neat quiver]

why is this popping up and how do i fix it?

[visual spade]

But I don't have any control over the names

[restive condor]

Which names do mean exactly?

[restive condor]

Please verify your Discord account. You must verify your email from your user settings

[charred crow]

i copyed from other ticket systeem my server used but it wont let it

[visual spade]

No, no, I didn't write the names wrong

[restive condor]

One ping is plenty. Give me one second while I check your Dashboard

[restive condor]

Can you screenshot what you mean please?

[visual spade]

Exactly, if it doesn't work, I will send you a message, dear

[restive condor]

Where exactly did you get the emojis from?

They don't seem to be in the server

[charred crow]

do it need to be in server to work the emoji?

[restive condor]

It either needs to be in the server or Ticket Tool needs to be in the server you got the emoji from

[charred crow]

oh

[neat quiver]

i cant find a verify button anywhere

[restive condor]

User Settings > My Account > Email

You should see a verify email button

If it's already verified, try verifying your phone number

If it's still not working, please contact Discord Support https://dis.gd/request

[neat quiver]

There is only a edit button and ive not verified it, same with the phone number

[restive condor]

Please contact Discord support

[orchid thicket]

Hi everyone

Quick question! I have a Moderator role that I want to be able to use the /add slash command but seems that it only can be used when the role/person has Administrator rights on the server

The role is on the Support Team list, has specific perms to execute that command but the bot (and the command) doesn't appear on the apps menu when trying to use /add

And also the role has perms to use app commands

[restive condor]

Hey there! Do other Ticket Tool commands appear?

[orchid thicket]

Nope

[restive condor]

Do other bot commands appear in the ticket?

[orchid thicket]

Yes sir

[restive condor]

Do they show up for you?

[orchid thicket]

They do, since i have administrator perms

[restive condor]

Could I get your server name or ID please

[orchid thicket]

392062814484824067

[restive condor]

Looks good, is this happening with all your tickets? Or just that one specifically?

[orchid thicket]

All tickets

This is my pov as admin

[restive condor]

Can you check if it works via prefix commands = is your server prefix

=add @user/@role

[orchid thicket]

It does

[restive condor]

Interesting. I'll bring you into a ticket as I'll need a server invite

[orchid thicket]

Great

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[jade topaz]

everytime when people try to open tickets it says "you dont have permissions to do that"

[restive condor]

Hey there! Could I get your server name or ID please

[jade topaz]

can i dm you inv?

[restive condor]

No, please don't. I just need the name or ID of the server

Not an invite

[jade topaz]

ah okay

1270878200423121008 this one?

[restive condor]

Dashboard > Panel Configs > Buttons > Create Ticket Button > Disable Support Team Only please

[jade topaz]

thank you so much man

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1267)

[restive condor]

No problem!

[jade topaz]

question, am i able to use multiple dropdown items in one panel without premium?

[gilded verge]

doesn't matter if premium or not, Discord doesn't allow to have more than 25 of buttons/dropdown items in one message so you can use even that much

[charred crow]

nice support here 🙂

[ocean shale]

how do i change the roles that have access to all of my tickets for here on out

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[ocean shale]

sorry

it doesnt work

i did it and the person with that role doesnt get added on to the ticket when i create it

[pseudo ravine]

Did you create a new ticket after saving the changes on the dashboard?

[ocean shale]

yes

[pseudo ravine]

Did you edit the correct panel?

[ocean shale]

correct panel?

[pseudo ravine]

Did you edit the panel you created a ticket on?

[ocean shale]

uh i thought there was only 1 panel

im so confused man sorry

[pseudo ravine]

What's the server ID so I can take a look? Not an invite, just the server ID

[ocean shale]

how do i get that

[pseudo ravine]

You can run the /id command in your server

[ocean shale]

1236789259709583380

[pseudo ravine]

One moment

Which one of these did you edit?

[ocean shale]

i was trying to edit buy items ticket

Oh

[pseudo ravine]

Which role should be having access?

[ocean shale]

im dumb i edited the wrong panel, i didnt see it

i got it now

sorry lol

[pseudo ravine]

No worries, glad I could help!

[ocean shale]

tysm

[pseudo ravine]

[haughty ice]

help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[haughty ice]

can i join a call with someone and screenshare

just screenshare no need to call

[worldly helm]

Sure, give me 2 minutes or explain ur issue in this Chat :)

[haughty ice]

ill wait for u to call

[honest blade]

where do i choose WHICH roles can click on a button to open tickets?

[haughty ice]

@worldly helm can u call now

[worldly helm]

Yep!
Dashboard—buttons- allowed roles

As i said. Give me a minute

[haughty ice]

alright

[honest blade]

here?

[haughty ice]

ping me when

[worldly helm]

Okay!

[worldly helm]

Correct

[honest blade]

tysm!

[worldly helm]

You're welcome!
Feel free to reach out again if you have any more questions 🙏

Hey @haughty ice !
Sorry for the long wait... please join "Community Support" call!

[mossy orchid]

Please help

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[lament prairie]

@mossy orchid Hey there! make sure the bot has this perms

[mossy orchid]

How to fix, pls guide

[lament prairie]

Channel Settings -> permissions -> Ticket Tool -> Send Messages , View Channel

[mossy orchid]

@lament prairie

[ionic path]

Please don’t ping members or staff, someone will help you as soon as possible.

[lament prairie]

could you run /debug command in the same channel?

[mossy orchid]

Ok

[lament prairie]

wait a staff member to help, sorry I can't help you
or open a ticket #🎫│make-a-ticket

[past lake]

how can i put my amds of my server to see open ticket tools like wen a member opens a ticket my amds can see it and helo that guy?

[worldly helm]

Hey there!
Could you please explain a bit better?

[past lake]

sorry i am portuguese

like a member of my discord server open a ticket for help

[worldly helm]

O que precisa?

[mossy orchid]

Please Help, Support Staff

[past lake]

at

tipo quando alguem abre um ticket quero que os adms consigam ver o ticket aberto e ajudar a pessoa que abriu

[worldly helm]

Hey there!
One last thing for you to try, either enable "Manage Channels" Or give it admin.

[worldly helm]

Ah, está a perguntar como dar permissão aos seus administradores para visualizarem tickets?

[past lake]

isso mesmo

[worldly helm]

Ok, ótimo, deixe-me enviar-lhe um guia fácil aqui!

[past lake]

ok

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[worldly helm]

Este guia está em inglês... pode traduzir com um tradutor do Google :)

[past lake]

eu percebo

[high lichen]

Bot isn’t working

[past lake]

obg

[worldly helm]

What is wrong with it?
Any error messages?

[high lichen]

It’s not responding

[worldly helm]

Can you please provide a screenshot?

[high lichen]

Ok

[worldly helm]

Não tens de quê! Sinta-se à vontade para fazer +rep nas avaliações

[iron night]

Gave +1 Rep to @past lake (current: #332 - 1)

[worldly helm]

Can you please check your Dashboard if your premium sub is still active?

[high lichen]

Premium?

[past lake]

lias

[high lichen]

Did I get the wrong bot?

[past lake]

este?

[worldly helm]

I am so sorry! Your name it is yellow 😭 ! So sorry!

Make sure the bot has all of these following permissions:

[high lichen]

It’s fine!

It did

[worldly helm]

Can you please show me?

[past lake]

podes só me ajudar raoidinho dps dele lias? pq nn aparece painel configs

[worldly helm]

Não se preocupe, está na coisa certa! Basta clicar em "Geral" e selecionar a sua "Equipa de Suporte"

[past lake]

obg

[worldly helm]

wierd, can you try to give the bot administrator to test it real quick?
If it works its a permission issue.

[high lichen]

Who is bot administrator

[worldly helm]

its a permission, if you scroll down

[high lichen]

Ok it works

I just kept it at default perms tho

When the invite perms popped up

[worldly helm]

Great!
So you either take a look at the permissions or let the bot keep administrator

[haughty ice]

@worldly helm can u call in a little bit?

[worldly helm]

Please don't ping for support. Sure come now.

[haughty ice]

i cant call now

in 30 minutes i can

[worldly helm]

I dont have time at this time.

[charred crow]

If admin then good

[storm smelt]

Please help me, I created exactly the same text channels and created the same tickets and 1 works and 1 does not!

[civic sand]

Guys, I want help. I want when the ticket is closed, it will not be seen by the upper management only, not all of the management.

[wicked hill]

How do i “Close With Reason”

[restive condor]

Hey there! What exactly is the issue with the second one? Any error message?

[storm smelt]

Yes

Tickets and channels in the vehicle are the same, but for some reason 2 are not sent

[restive condor]

Hey there!
Please add the upper management role as an additional role instead of support role in the GENERAL tab.

Then go into your
Dashboard > Panel Configs > Permissions > Support Team Permission - Edit Closed > View Channel

And
Dashboard > Panel Configs > Permissions > Additional Roles Permission - Edit Closed > View Channel

[storm smelt]

And I understand that it says that he does not have rights to this channel in the vehicle, but I cloned 1 channel, but a ticket is sent there!

[restive condor]

Could you run the /debug command in the channel where you're trying to send this in please

[wicked hill]

How do i “Close With Reason”

[restive condor]

Hey there! You can include a reason after the command usage $close Reason goes here (same with slash commands)

You can then have this reason displayed in the moderator message with the {close.reason} variable

With premium, you can add this variable anywhere you'd like (eg. transcript message)

[restive condor]

Which of these two panels isn't working?

[storm smelt]

2

[civic sand]

thanks ❤️

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1271)

[wicked hill]

Where can i find close.reason variable

[restive condor]

You just have to copy and paste it in the moderator message

[storm smelt]

And if you say so, then all my channels are cloned from channel 1 simply, in order to make it easier, since in all these channels it was necessary to configure the rights

[restive condor]

Could you try using the $panel 2 command in the channel where you'd like to send the panel in

[storm smelt]

WHAT IT WORKED, thank you very much! Good luck with your life!

[restive condor]

No problem, have a nice day!

[wicked hill]

do i need ticketool premium for that

[restive condor]

No

[wicked hill]

why cant it let me click on it

[restive condor]

That's a premium feature

You can only edit the Moderator message

[wicked hill]

is that the one with close reason feature?

[restive condor]

You need to add the variable in

[wicked hill]

where do i find that?

[restive condor]

You just write {close.reason} in

[wicked hill]

In the moderate message?

[restive condor]

Yep

[wicked hill]

Pretty confused where here tho

[lyric obsidian]

My Ticket Tool is deactivated how does it solve it?

[restive condor]

Go up and in the same field where the ''Support team ticket controls'' is

[restive condor]

Hey there! What exactly do you mean by deactivated?

[wicked hill]

this?

[restive condor]

Correct

You don't have to delete the other text though

[restive condor]

Click on it to activate it please

[lyric obsidian]

And it doesn't activate This is the problem

[restive condor]

Are you clicking on the little icon?

[lyric obsidian]

yes

[restive condor]

Can I get your server name or ID please

[lyric obsidian]

1265856786750115911

[civic sand]

How can I make the ticket open as soon as it opens Tag the admin?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

Hey there, see above 🙂

[lyric obsidian]

@restive condor Can you tell me the problem

[obtuse halo]

um why it doesnt work

[restive condor]

Please re-invite the standard bot https://tickettool.xyz/invite

[restive condor]

Hey there! Could I get your server name or ID?

[obtuse halo]

1100801060500688969

[restive condor]

You have a bot error on the Dashboard. Your premium subscription seems to have expired.

You can simply re-subscribe on our website via the new payment provider https://tickettool.xyz/premium-purchase
See #📣│bot-news message for the official announcement

Or you can switch back to the free/white bot

[obtuse halo]

ah so its becuase my premium expired :C

[restive condor]

Correct

[obtuse halo]

if i put free, will i have every picture there and texts?

lkike everything i setup there

[restive condor]

Nope, images in embed messages are a premium feature unfortunately

[obtuse halo]

ohh

i mean i wil have to wait until my payment then so i can buy it

[restive condor]

Alright, no worries

[low sierra]

can anyone help me?

why cant i edit this

[austere forge]

Hey there, this is a premium feature

[low sierra]

so i dont have a choice, i need premium

[austere forge]

correct 🙂

[wicked hill]

@restive condor i don’t know why but i tried and it didnt give me any close reason feature

[restive condor]

Did you include a close reason when closing the ticket?

[wicked hill]

i put [close.reason] after

[restive condor]

That's not the correct variable

{close.reason}

[wicked hill]

}

yes i did that

[restive condor]

So you included a reason when closing the ticket?

[wicked hill]

yea?

[low sierra]

i just activated a 7 days free premium

and i still cant

[restive condor]

Can you show me what you did to close the ticket please?

[austere forge]

can you use bouton on top on your dashboard pls

this should work

[wicked hill]

gimme a sec

[low sierra]

thank you

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 502)

[austere forge]

You're welcome, glad I could help !

[wicked hill]

Here

wait wrong vid

[restive condor]

You didn't include a closing reason though

You can include a reason if you close the ticket via the close command $close reason

[wicked hill]

how do i make it a button

[restive condor]

You can't unfortunately

[wicked hill]

Alright

[orchid mirage]

:]