🆘│community-support

[jade topaz]

Hi again Tbh i may be one of your neediest customers yet Lol
I have been trying to figure this out for two days now and have gotten nowhere
i would like this to be my ticket setup can you please possibly guide me

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[timber kernel]

here you go ^

[jade topaz]

Thank you

[iron night]

Gave +1 Rep to @timber kernel (current: #25 - 201)

[rapid slate]

the best

[restive condor]

Perfect 😄

[rapid slate]

hhh

[charred prairie]

I would like to have more categories when someone opens a ticket in my server.
how do I do something like that?

So in another server, I opened a ticket and there were more categories. how do you do that?
I am from Germany

[humble sequoia]

User's issue has been solved in another channel.

[jade topaz]

would you help me one more time please as you see at the top it shows the user who created the ticket How do i add this

[tepid geyser]

Its an question for my discord server how can i add a starboard ?

[timber kernel]

Panel Configs -> Messages -> Edit Ticket Message

[tepid geyser]

And when i boost my server are they boosts going away

[jade topaz]

can you give a little more do i add the @ symbol thats what i am thinking

[short fjord]

How can I make a list in the ticket

???

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[jade topaz]

I am missing it i dont get it Im sorry

here is my message what will i need to add to it please and thank you
Salaam, a member of staff will be with you shortly. Please be patient.

[pseudo ravine]

You just need to add {user}

[jade topaz]

So simple Thank You for your time and patience

[iron night]

Gave +1 Rep to @pseudo ravine (current: #7 - 630)

[pseudo ravine]

You're welcome, glad I could help!

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[timber kernel]

Here you go ^

[jade topaz]

Thank you Very much

[iron night]

Gave +1 Rep to @timber kernel (current: #25 - 202)

[timber kernel]

Anytime

[muted totem]

can someone pls help my server set up tickets i beg u

[unborn jolt]

how?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Hey there! See above please ^^

Let me know if you have any questions or if you'd like the instructions in Arabic 🙏

[restive condor]

Hey there! Yes, see below please

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

There you go ^^

[unborn jolt]

عربي؟

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> قائمة الخيارات / Drop-down

تحل قائمة الخيارات محل الأزرار الموجودة في رسالة لوحة التذاكر الخاصة بك وتستخدم القائمة مع جميع اللوحات الخاصة بك. لإعداد هذا، توجّه الى إعدادات اللوحة، وحدد لوحة التذاكر الرئيسية.

<:Numbericons1:1018864164032225340> تمكين نمط الخيارات

أولًا، عليك تفعيل نمط الخيارات. وبعدها يجب عليك إضافة عناصر في محرّر الخيارات. الآن يمكنك البدء بتعديل الخيارات الخاصة بك!

<:Numbericons2:1018864168041971712> محرر الخيارات

كل سطر في محرر الخيارات يمثّل سطر من قائمة الخيارات على الدسكورد. يمكنك إضافة المزيد من الخيارات، بواسطة الضغط على

أولًا، عليك إختيار لوحة تذاكر. هذه هي اللوحة التي سيفتح لها هذا الخيار تذكرة.
لا تقم بتحديد نفس اللوحة مرتين. يجب أن يكون لكل خيار لوحة مختلفة

وبعد ذلك يمكنك وضع عرض. هذا هو عنوان هذا الخيار وسيظهر في قائمة الخيارات. يمكن تعيين الوصف مباشرة بعد ذلك، والذي سيكون أسفل العنوان باللون الرمادي.

بالإضافة إلى ذلك، يمكنك تحديد رمز تعبيري (إيموجي) سيتم عرضه أمام كل خيار. يمكنك إما إدخال معرف الرمز التعبيري يدويًا أو تحديده في أداة التحديد.

المشاكل الشائعة ⚠️

• اللوحة لا تعمل؟ تأكد أنك قمت بإدخال رمز تعبيري صحيح.
• الخيار لا يظهر؟ تحقق مما إذا كان هناك خياران لهما نفس اللوحة في محرر الخيارات.

$ardropdown

[restive condor]

There you go ^^

[unborn jolt]

Okay

[near viper]

?

@restive condor

[lament prairie]

edit channel -> permissions -> Ticket Tool -> send messages
view channel

• from discord

[near viper]

done ty

[meager halo]

Hi, I renewed my subscription, and I get this error when starting the game (Initialization failed 1 - Error (0xC000000D )

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lament prairie]

Welcome, glad to help

[honest blade]

is anyone online

[void acorn]

hi

[honest blade]

i wanted to know if i can create a form

[void acorn]

hi

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[honest blade]

it works with buttons too right?

i have 2 buttons and i want a form for each button

[pseudo ravine]

Yep, each panel can have it

[honest blade]

thank you

[pseudo ravine]

You're welcome, glad I could help!

[pseudo ravine]

Hey there. Do you need any support regarding Ticket Tool?

[honest blade]

wait how do i choose which roles can have perms to open certain tickets?

[open eagle]

I am currently paying for 2 subscriptions for 2 servers I am no longer apart of, how can I cancel? It doesn't tell me which servers I am paying for and doesn't give me the option to cancel

[restive condor]

Hey there! You are subscribed via Discord, I'm guessing?

[open eagle]

I think so but i checked discord subscriptions and it doesn't give me an option to cancel, same with the ticket tool dashboard online

[restive condor]

Does the Discord subscription show up in your user settings though?

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

[restive condor]

Similar to that?

[pseudo ravine]

Dashboard > Buttons > Create Ticket > Allowed Roles

[honest blade]

thank you!

[iron night]

Gave +1 Rep to @pseudo ravine (current: #7 - 631)

[pseudo ravine]

You're welcome, glad I could help!

[worldly helm]

Ehm so guys. For a server of mine i use the bot for tickets. I use custom emojis. If i delete them, would it still work?

[open eagle]

It does look like that but doesn't say "cancel my subscription" it does say it's active though

[pseudo ravine]

Hey there. I'm pretty sure it wouldnt

[restive condor]

You will unfortunately need to contact Discord Billing Support. They will cancel them for you
https://dis.gd/billing

[worldly helm]

Yolo! Thanks @pseudo ravine! You‘re earned rep!

[iron night]

Gave +1 Rep to @pseudo ravine (current: #7 - 632)

[worldly helm]

🔥

[pseudo ravine]

[jade topaz]

how do i fix this?

what am i doing wrong

[lament prairie]

Hello, could you run /debug command?

[humble sequoia]

━━ shine's inquiry has been moved to a ticket ━━

[hexed forge]

How to add the "claim" option on a trader ticket?

[lament prairie]

Hey there! claiming button is a premium feature

[dapper olive]

Hello

When i close a ticket and it go to closed ticket category i want only one role to see it how ?

I don’t want the role who see the ticket when it was open to see it when its closed

[hexed forge]

thank you!

[iron night]

Gave +1 Rep to @lament prairie (current: #118 - 6)

[worldly helm]

Hey there! Do you want your support team to still see them?

[dapper olive]

No when it’s closed i need another role

And the support team see it when its opened only

[worldly helm]

Okay. You can add an additional role and click on Edit Closed and enable view channel. Click on edit closed for the support team role and disable view channel.

[dapper olive]

From here?

[worldly helm]

Yes. After that, head over to permissions and follow the guide above ^^

[dapper olive]

Okayyy thanks i appreciate that

[iron night]

Gave +1 Rep to @worldly helm (current: #37 - 90)

[worldly helm]

You‘re Welcome

[lament prairie]

Welcome, glad to help!

[humble spire]

anyone from you know the enginechairs server?

[worldly helm]

Let‘s don‘t talk about other servers here. Do you have an issue with the bot or want to report the server named by you abusing the ticket tool bot?

[humble spire]

no on the server there doesnt exist a ticket tool but this server is linked there

[worldly helm]

What exacly do you mean linked there

[humble spire]

on the server i named there was also this bot so i camed to this serer because i need help by the other srver but there is no ticket

[worldly helm]

So, i saw that you are german. Do you want to tell me your issue in german? I don‘t quite understand it.

[humble spire]

okay

[worldly helm]

Also was genau ist dein Problem?

[dapper olive]

Hello 🤓

[lament prairie]

Hello, how may I help you?

[humble spire]

in dem server wo ich bin ist dieser bot verlinkt also rechts in der leiste halt und auf dem server kann man eas kaufen aber da ist hal kein chat oder sowas das gab es früher aber und jetzt nicht mehr und weil der bot da halt so verlinkt ist dachte ich man kann mir vielleicht hier helfen

[worldly helm]

Verstanden, aber was genau ist dein problem?

[humble spire]

das man in dem anderen server so ein key zu dem gekauften produkt bekommt aber wenn es kein ticket oder caht gibt weiß ich nicht wie man den key bekommen soll

deswegen habe ich gefragt ob hier jemand den server kennt

[worldly helm]

Achso, also hast du etwas auf dem server gekauft aber nicht bekommen?

[dapper olive]

I want to make ticket transcript for the tickets when its closed

[humble spire]

ne demals gekauft aber ich brauche es wieder ich will es kaufen aber ohne ticket oder chat weiß ich nicht wie das gehen soll

[worldly helm]

Sorry joker!

[worldly helm]

Okay, wir können dir leider nicht dabei helfen. Vielleicht schreibst du mal leute von dem server an.

[humble spire]

okay trotzdem danke ja die müssen erstmal meine anfrage annehmen

[dapper olive]

I want to make it in the same ticket

not in other channel

How ?

[worldly helm]

Wait, you want to save the transcript in the Ticket itself?

[languid charm]

How are we supposed to get support if you guys lock the post without an answer??? The application isnt responding in my server

[lament prairie]

Hey there! could you run /debug command in the channel?

[lament prairie]

Ticket Tool is missing view channel permission in that channel

[languid charm]

shouldnt that already of had it?

[lament prairie]

you need to make sure

[languid charm]

I just gave it admin so it won't have that issue now

[cosmic venture]

How do I fix this

[pseudo ravine]

Hey there. Ticket Tool needs the Send Messages permission in that channel

[unkempt ocean]

how do i add images do my ticket tool

like how this server has it done

i want to add my own gif

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[unkempt ocean]

is this a reply to my message

[pseudo ravine]

Yep

You could edit either the Panel Message or the Ticket Message

[unkempt ocean]

how can i put emoji's in my ticket emblems

like how this user put his payment methods in the ticket text

[unkempt ocean]

could u help me w this

[shut bolt]

I'm asumming you mean custom emojis, to do so you'll need the full syntax of an emoji, you can use the the $id command to obtain, I'll show an example below

$id

[humble sequoia]

<a:ElmoFireLord:983791056413921301>

[shut bolt]

!ElmoFireLord

That's what you'd need to use in your embed

[shut bolt]

Also please refrain from pinging our Support Team

[heavy cloud]

where can i make a ticket for support?

[shut bolt]

#🎫│make-a-ticket

[crude ledge]

Hello, I have one question.
I want to set one custom command (maybe $support), when I send the command on my server, the reply will show below and there is a dropdown list , the same as the $help command, can I achieve this through ticket tool "custom command" feature ?

[austere forge]

Hey there, It's not really possible 🙂

[crude ledge]

One more question, is there any other way to achieve this through ticket tool?

[austere forge]

only to make it a ticket system

[crude ledge]

The reply from the bot can be only the text, can't be with dropdown list, right?

I want the bot to automatically pop up a dropdown list when it replies

[austere forge]

When the ticket is open no, not possible 😄

unless you do it with your own bot

[crude ledge]

Okay, thanks

[honest blade]

Can i choose which roles can click the "delete" button?

[austere forge]

Hey there, yes
Dashboard > Panel Configs > Buttons > Delete Ticket Button > Allowed/Disabled roles 🙂

[honest blade]

Thank you

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 488)

[toxic karma]

I’m trying to configure one of my servers but only two servers are showing and when I sync it says whoops too fast try again later

[wild coral]

how to make it so it shows the kind of ticket that was opened?

[waxen kernel]

Can I make thing like this (if yes how?)

[worldly helm]

Hey there!
yes you can, see below.

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[waxen kernel]

Thanks

[iron night]

Gave +1 Rep to @humble sequoia (current: #17 - 328)

[worldly helm]

😭

[waxen kernel]

Thanks so much

[wild coral]

^

[worldly helm]

you're welcome
Glad i could help

[worldly helm]

Hey there! Either you change the Ticket Name (premium only) or you can edit the ticket message.
For example your panel name is "Test" You can put # Test into your ticket message of that panel.
If you want to do the same for "Test v2" you can put # Test v2 into your ticket message.

[wild coral]

Ticket message?

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[worldly helm]

Yes, look above ^^^

[wild coral]

It won't let me put a message in message content

[worldly helm]

I made an example for you. You can see the "Test" at the top and a bit below.

[worldly helm]

what exacly does it say?

[worldly helm]

This is how i set it up

[wild coral]

In message content it would let me put a tag

[worldly helm]

wierd, can you please provide a screenshot?

[worldly helm]

Okay, but what exacly do you mean with "a tag"

[wild coral]

Hashtag 😭

[worldly helm]

and btw you can do Windows + Shift + S to take a screenshot.

[wild coral]

Okay

[worldly helm]

Ohh no, the # test was just an example. There are different types of text you can use

See here: https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline

There you can see all the different kind of text you can use

[wild coral]

But I can't type in the message content

[worldly helm]

thats really wierd, normaly you should be able to. I will let staff handle your issue due to me not having access to your dashboard. Sorry!

Just wait for a staff member to aswner you.

[serene cedar]

I want to setup but everytime I do something this pops up, it means "tool not responding" with a red symbol, I tried to set it up more than 10 times it wouldn't work

[lament prairie]

Hey there! could you run /debug command in the same chnnel?

[serene cedar]

Ok wait

The dame

[lament prairie]

Ticket Tool is missing Send Messages permission in that channel

[serene cedar]

Ohhh how do I enable it?

[lament prairie]

Edit Channels -> permissions -> ticket tool -> Send Messages

[serene cedar]

Ummm it worked but I did the steps and it's showing up this sorry if I am annoying 😭

[lament prairie]

Do you want the setup method?

[serene cedar]

Yeah

It's just that I watch YouTube tutorials and they are so stressing so I came here 😭

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[lament prairie]

@serene cedar see above ^

[serene cedar]

Thank you!

[spiral pivot]

hi

[lament prairie]

you're welcome

[lament prairie]

Hello, how may I help you?

[sly void]

السلام عليكم ورحمة الله وبركاته
ازاي اظبط بوت التكت ؟

[heavy cloud]

what is this for?

[lament prairie]

وعليكم السلام ورحمة الله وبركاته

[humble sequoia]

**١- دعوة البوت إلى سيرفرك**

يجب عليك اولاً دعوة البوت إلى سيرفرك من خلال رابط دعوة البوت، بعد ذلك يُمكنك تعديل خصائص البوت عبر لوحة التحكم.

**٢- إنشاء لوحة**

لإنشاء لوحة يجب عليك التوجه إلى لوحة التحكم ، ثم قم بإختيار سيرفرك ، بعد ذلك توجه إلى قسم "Panel Config".

بمُجرد وصولك إلى القسم المذكور أعلاه، يجب عليك الضغط على زر "Create Panel" لإنشاء اللوحة ، ومن ثمها قُم بإدخال اسم اللوحة (يمكنك ملء اي اعدادات اختياريه تريدها).

بعد إدخال اسم اللوحة و ملء الإعدادات ، قُم بالضغط على "Create Panel" لإتمام عملية انشاء اللوحة الخاصة بك بنجاح!

سيتم إرفاق صورة توضيحية لعملية إنشاء اللوحة بالطريقة الصحيحة؛

**٣- إرسال اللوحة إلى روم**

بعد الإنتهاء من عملية إنشاء اللوحة بنجاح ، يجب عليك الآن إرسالها إلى روم بإستخدام زر "Send" على لوحة التحكم بقسم الـ "Panel Config".

بعد الضغط على الزر ، قم بإختيار الروم المفضل لإرسال اللوحة.
بعد إختيار الروم قُم بالضغط على زر "Send" لإتمام عملية إرسال اللوحة!

سيتم إرفاق صورة توضيحية لعملية إرسال اللوحة بالطريقة الصحيحة؛

**هل تواجهك مشكلة أثناء محاولة إرسال اللوحة؟**

قُم بإرسال الامر `/debug" في اي روم يستطيع البوت رؤيته ، ثم تأكد أن البوت لدية جميع الصلاحيات اللازمة لإرسال اللوحة.

[sly void]

تسلم حب @lament prairie

[heavy cloud]

.

[lament prairie]

Hey there! transcripts are a way to record the contents of a ticket channel so you can delete it safely without losing the information in it

[lament prairie]

الله يسلمك حياك

[heavy cloud]

Thanks

[iron night]

Gave +1 Rep to @lament prairie (current: #106 - 7)

[lament prairie]

You're welcome, glad to help

[indigo steeple]

buenas tèngo un problema sobre una compra

[restive condor]

Hola, como le acabo decir, esta en el servidor equivocado

Nosotros solo damos soporte para el bot de Discord Ticket Tool - @pseudo glen

[indigo steeple]

i ke servidor es?

ese es el del metìn no'?

[restive condor]

No sabemos. Pero este no es

[restive condor]

No

[indigo steeple]

oki

[waxen kernel]

Can I change bot avatar in webhook with premium?

[restive condor]

Hey there! Not yet but it's something that our development team is working on the releasing

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[waxen kernel]

Wow thanks

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1209)

[waxen kernel]

And when bot get this update?

[restive condor]

We don't have an ETA unfortunately

[humble sequoia]

About ETA

We don't provide any kind of ETA for the release of updates to the bot due to the changing nature of the development process. Thanks for being patient and choosing Ticket Tool!

[waxen kernel]

Thanks

[iron night]

Gave +1 Rep to @humble sequoia (current: #17 - 329)

[toxic karma]

+rep @restive condor helped instantly was fast to my ticket and instantly knew what to do I recommend 10/10

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1210)

[rancid sage]

.

[lament prairie]

Hello, how may I help you?

[rancid sage]

I don't understand English, I speak Portuguese

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[odd surge]

is the bot down?

it keeps saying this

[lament prairie]

Hello, could you run /debug command?

[scenic parcel]

How do you make your transcripts go to a separate channel than your submit a ticket channel?

[restive condor]

Hey there! Dashboard > Panel Configs > Transcripts > Transcript Channel

[scenic parcel]

Thank you @restive condor

[silent wasp]

Ticket tool down?

[pseudo ravine]

Hey there. Make sure that Ticket Tool has the View Channel and Send Messages permission in that channel

[silent wasp]

unless it modified itself since June 2023 it was working fine before

[pseudo ravine]

Ticket Tool does not modify its own permissions

[silent wasp]

It has both these perms

[pseudo ravine]

Could you send the server ID in here? Not an invite, just the server ID

[silent wasp]

802235585347321927

[pseudo ravine]

One moment

[silent wasp]

Thanks

[pseudo ravine]

It seems like your premium subscription has expired. You'll need to re-subscribe on the dashboard

[silent wasp]

ahhh would be nice if there was some sort of notification somewhere

[pseudo ravine]

It shows a bot error on the dashboard, which is how I knew

[silent wasp]

I meant within Discord, like a notification somewhere in a channel or in a DM

Either way all good, already resubscribed! Thanks for the help 🙂

[iron night]

Gave +1 Rep to @pseudo ravine (current: #7 - 635)

[pseudo ravine]

You're welcome, glad I could help!

[winter moth]

I need help!

Ticket staff role can’t c tickets

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[viral fox]

The bot says it can't send the transcript to the channel because of missing permissions but I've made sure the bot has admin permissions

[pseudo ravine]

Hey there. Could you run the /debug command in your transcript channel?

[viral fox]

This is what comes up

[pseudo ravine]

Ticket Tool needs the View Channel permission in your transcript channel

[viral fox]

Okay, thank you

[pseudo ravine]

You're welcome, glad I could help!

[winter moth]

I added ticket staff role to support roles

It doesn’t work

He can’t c tickets

[pseudo ravine]

Did you create a new ticket after saving the changes on the dashboard?

[winter moth]

It’s working now

Thnx

[pseudo ravine]

You're welcome, glad I could help!

[urban perch]

I need help please

can i ping?

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[urban perch]

How can I change the name of the ticket to the user’s name

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[urban perch]

When its blue is it premium

[pseudo ravine]

Yep

[urban perch]

Alright

Also

If i want to make a selection with my ticket, for example when you create your channel, you have option showing like report someome, report a staff member, etc

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[urban perch]

I know that but i can just make one?

[pseudo ravine]

Just make a dropdown?

[urban perch]

Yes, but i can onky make one dropdown

[pseudo ravine]

You can add multiple options to the dropdown

[urban perch]

how do u do that

[wild coral]

@humble sequoia

[urban perch]

so you need premium

[pseudo ravine]

You need to have a panel for each option

[wild coral]

Why can I not see the type of ticket a user opens?

[urban perch]

so i need to create many panels?

[pseudo ravine]

Hey there. You can edit your Ticket Message so it shows which panel its from

[pseudo ravine]

Yep

[urban perch]

And how do i link them?

[wild coral]

It doesn't allow me to do that, I can't text

[pseudo ravine]

By selecting the panel after you create it, you may need to refresh

[pseudo ravine]

You can edit the Ticket Message

[urban perch]

hey, its me again, the dropdown doesnt show

[pseudo ravine]

Did you re-send the panel that holds it?

[urban perch]

Yes

[pseudo ravine]

Did it send an error to the channel?

[urban perch]

At first yes, second time no

[pseudo ravine]

What was the first error?

[urban perch]

i was going to fast

[pseudo ravine]

Which panel did you send?

[urban perch]

but ive changes the roles that can bypass the limit so thats ok

Let me do a sceeen record

[wild coral]

Drop-down panel?

[urban perch]

so?

[pseudo ravine]

The dropdown replaces the button to create the ticket

It's also disabled for that panel

[pseudo ravine]

I'm not sure how that relates to it?

[urban perch]

i enabled it and still doesnt show a dropdown

[wild coral]

Well it ain't working

[pseudo ravine]

Did you send it after you enabled it?

[pseudo ravine]

What exactly isn't working?

[urban perch]

it works thanks!

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #7 - 636)

[pseudo ravine]

You're welcome, glad I could help!

[wild coral]

I can't put text in the text box

[urban perch]

do u take tips?

[pseudo ravine]

Can you send a screenshot of where you're trying to put in text?

[pseudo ravine]

I do not

[urban perch]

oh alr

[pseudo ravine]

That's the Panel Message, you can add text in the Ticket Message

[wild coral]

Where is it?

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[wicked basalt]

hi

i need help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[wicked basalt]

I don't know how to assign a channel so they can use it

hi?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

There's a setup guide for you ^^

Please let me know if you have any questions

[wicked basalt]

thx

[worldly helm]

How can i make a custom command that if you ping a user (with <@user_id>) the message a message gets send. but i want to make it that if you type @user_id Whats up or can you come online @user_id that the same message comes out.

for example if you ping the user in a text whatever the text is about the message gets send?

[restive condor]

Hey Lias, you can use the wildcard option and put asterisks around it *<@ID>*

[worldly helm]

omg thanks danny!

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1211)

[restive condor]

No problem!

[wanton merlin]

how can i provide that someone created a ticket and the bot mentions me or a role?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[wanton merlin]

thank you

[pseudo ravine]

You're welcome, glad I could help!

[wanton merlin]

and can i do it like in turkish

i need to edit this message

can i do it from the dashboard?

[muted cloud]

hello! i was wondering how i could make it so people could make multiple tickets under one category? i couldnt figure it out somehow :d

[restive condor]

Hey there! Multiple tickets as in, #🎫│make-a-ticket ?

[restive condor]

Hey there! That's one of the few messages that cannot be edited unfortunately

[wanton merlin]

okay thank you

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1215)

[muted cloud]

no like i meant a person wants to create multiple tickets under one button sorry if it sounds confusing

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

See above please ^^

Let me know if you have any questions 🙏

[muted cloud]

im so sorry that im so confusing but i meant like how can i change so the max ticket isnt 1? i hope this is more understandable like if someone wants to make 2 tickets

[restive condor]

Oh, my apologies. You can increase the limit from your Dashboard > Panel Configs > Limits

[muted cloud]

OKAY THANK YOUU :DD

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1216)

[restive condor]

No problem!

[polar tulip]

in ticket tool, is it possible to have different types of tickets (such as Verify your Membership ticket and Submit a Report ticket) sent to their respective channel (eg: verification-notis and report-notis respectively), instead of all of them get sent to the same channel?

[worldly helm]

Hey there!
yes you can, you can create 2 more panels with the name "Verify your Membership" and "Report Ticket". You can click on send on your dashboard and choose your channel.

[polar tulip]

cool! and once those tickets are resolved, they can be archived in different channels too, right?

[worldly helm]

yes, you can set up an own category for each panel.
Dashboard-->Panel configs-->Category

[polar tulip]

awesome, tyvm, Lias

[worldly helm]

You're welcome
Feel free to reach out if you need anymore help 🙏

[long torrent]

Can anyone help me by letting me know if it is possible to change the image of the premium ticket tool bot right after subscribing?

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[quartz oxide]

السلام عليكم

[lament prairie]

وعليكم السلام ، تفضل

[quartz oxide]

بس ابي اعرف شي

[lament prairie]

تفضل قول

[quartz oxide]

كيف اسوي زي كد ؟؟؟

@lament prairie

[lament prairie]

Dashboard -> Forms

[humble sequoia]

النماذج المنبثقة

تتيح نماذج الدسكورد للمستخدم الإجابة على الأسئلة الفردية في النموذج المنبثق، والذي يعرض بعد ذلك الإجابات في رسالة التذكرة. يمكن أن يوفر هذا الوقت إذا كنت تعرف بالضبط ماذا تريد أن تطلبه من المستخدم.

إعداد النماذج

يمكنك تفعيل النماذج ضمن Panel Configs > Form Option > Edit Forms Option. في النافذه التي ظهرت، يمكنك الآن تفعيل وتعديل النموذج الخاص بك.

خيارات النموذج

يمكنك إضافة 5 أسئلة كحد أقصى في النماذج، وهو حد من قبل الدسكورد. ولكل سؤال يمكن أن يملك وصف يظهر في خانة الإجابة، حد أقصى وحد أدنى لعدد الحروف، متعدد الأسطر، وأيضًا الخيار لجعل السؤال مطلوب.

الخيارات

Question Title ➞ سؤالك هنا
Question Placeholder ➞ الوصف الذي سيظهر على خانة الإجابة
Required ➞ في حالة التفعيل، سيتوجّب على المستخدم الإجابة على هذا السؤال لإرسال النموذج
Multi-Line Input ➞ للسماح للمستخدم بإدخال نص متعدد الأسطر
Minimum and Maximum Input ➞ تعيين حد أدنى وحد أقصى للنص المُدخل بواسطة المستخدم

عرض الجواب

لعرض الإجابات من المستخدم، تحتاج إلى تفعيل
Auto display form results on the ticket message as an additional embed

إذا كنت لا تريد Embed آخر في رسالة التذكرة، فإنتقل إلى Panel Configs > Ticket Options > Edit Ticket Message. هناك ستستخدم المتغيّر (variable) {create.form.x} وإستبدل x برقم سؤالك. على سبيل المثال، يمكن عرض إجابة سؤال 1 بإستخدام المتغير {create.form.1}. إذا لم تستخدم هذا المتغير، فستفقد إجابة المستخدم على النموذج.

[lament prairie]

@quartz oxide لو عندك اي سؤال او بدك توضيح لشي ثاني خبرني

[quartz oxide]

ماتظبطت

[lament prairie]

جرب سوي update او ارسل البانل مرة ثانية

[quartz oxide]

مايصير مايحفظ اصلن

[lament prairie]

كيف ما يحفظ تقدر تصورلي لاهنت

[quartz oxide]

تمام اشتخلت

[lament prairie]

شي ثاني اساعدك فيه يقلبي؟

[quartz oxide]

ابي اخلي تكت اول لام الوحد يبي يقفلماتظهر دي السئل

[lament prairie]

Messages -> edit closed message

• من الداشبورد

[quartz oxide]

مافهمت

[lament prairie]

روح للداشبورد بعدين اختار سيرفرك ثم خيار Messages بعدين خيار Edit closed tickets

[humble sequoia]

https://tickettool.xyz/manage-servers

[lament prairie]

رابط للداشبورد^

[quartz oxide]

بارضو مافهمت

[lament prairie]

ايش الي ما فهمته بالضبط؟

[quartz oxide]

خلص وش رايك ارسسلك سيرفري خاص وانت تسوي

[lament prairie]

براحتك ، بس انت بدك تشيل الرسالة ولا الأزرار؟

[quartz oxide]

كيف

[lament prairie]

بدك تشيل الرسالة كلها ولا فقط الأزرار الي تحت؟

[quartz oxide]

انا شلت كل شي حتى الزارر

@lament prairie

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[pseudo ravine]

Are you getting some sort of error?

What is the error?

Make sure Ticket Tool has the View Channel and Send Messages permissions in that channel

[iron night]

Gave +1 Rep to @pseudo ravine (current: #7 - 641)

[pseudo ravine]

You're welcome, glad I could help!

[split spoke]

I need help

So when i make a ticket in my own channel how do i allow staff to see the ticket i made

Cus when i make a ticket only i could see it the mods and staff cant

Or when anyone makes a ticket

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[gilded verge]

@split spoke,

[last shoal]

I have a question and I would like to know where to configure to create this panel that extends instead of the normal ones.

I would also like to know how to make my tickets appear as a claim to claim them when I open them since it only appears to close them and I don't touch anything.

[split spoke]

It worked thanks

[iron night]

Gave +1 Rep to @gilded verge (current: #9 - 533)

[inland folio]

OI

ALguem poderia me ajuda ?

[last shoal]

Hello?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[pseudo ravine]

@last shoal Read this embed ^

[inland folio]

hi

[last shoal]

and for the bot to mention staffs?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[hallow wraith]

When someone opens a ticket for my in-game server, how do I set it so that is gives all people with the "currently moderating" role access?

[pseudo ravine]

Hey there. You can go to the Dashboard > Ticket > Ticket Opened Roles > Roles to add to ticket owner

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[pseudo ravine]

You're welcome, glad I could help!

[jade topaz]

I need help!

[jade topaz]

?

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

How do i add theese buttons?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[jade topaz]

Hmm this did not work

[pseudo ravine]

How exactly did it not work?

[jade topaz]

Well i cant find it

[jade topaz]

Ok then?

[pseudo ravine]

Attached Panels

[jade topaz]

Ok!

Do i click the attached panels then tpye what i wnat the button to be?

[pseudo ravine]

No, you attach your panels to it, so it'll be sent with the current panel

[jade topaz]

I’m still confused 😦

[jade topaz]

On how to do this

[pseudo ravine]

This guide explains how to do it

[jade topaz]

How do you rename them

[pseudo ravine]

Dashboard > Buttons > Create Ticket > Button Text

[wild elm]

How to create ticket

[hallow wraith]

Not sure you understood. I have a dropdown menu. One of the options is staff report, which only high ranks should have access to. However low ranks, such as trial moderator, should only get access when someone opens a ticket under “in-game reports”. How do I do that?

[pseudo ravine]

I see you have a ticket open, it’s best that you wait for a response in there

[pseudo ravine]

Hey there. Are you referring to setting up Ticket Tool in your server?

[hallow wraith]

Though I can close the ticket if you can answer the question

I am trying to get the quickest response possible

[pseudo ravine]

Its best if you wait for a response from the support member who claimed your ticket

[hallow wraith]

:((( whyyyyyyyyyyy. Maybe I’ll just close the ticket…

[pseudo ravine]

There’s no need to close it

[hallow wraith]

See you say “it’s best” to wait, but in my pov just makes me wait longer

Like dang

[humble sequoia]

Message from Grandpa Devツ

__Reminder: Our Ticket Tool Support Staff Team is volunteer-based. __
Our dedicated staff team works hard to address your queries and concerns, but please remember that they respond as and when they are available.

We understand that you might need prompt assistance, and we strive to provide timely support. However, given the volunteer nature of our team, there may be times when responses are not immediate.

Your patience and understanding in this matter are greatly appreciated. We are here to help, and we will get to your queries as quickly as we can. Thank you for your continued support and for being a part of our community.

Best regards,
@upper flower

Ticket Tool Support · Aug 16, 2024, 5:33 AM

[hallow wraith]

😔ok…

[hallow wraith]

Oooh I got it

All figured out

[open escarp]

sorry for the ping, i'd like to know how can i ping a role in the panel page?

{roles name}

is this work?

[ionic path]

Please don’t reply to a random message for help as that’s against the rules, someone will help you as soon as possible

[open escarp]

sorry for that, ill wait

[deft forge]

Tell us.
I intend to transfer my server.
I will deactivate the Ticket Tool and bot once I have put it in place.
If I do this, what will happen to my current OpenTickets and CloseTickets?

[frozen crypt]

Hello

To ping a role is {RoleID}, you must edit the message on panel Configs -> Messages -> Edit Panel message

[frozen crypt]

If you are going to transfer your s server, you will lose the opened and closed tickets yes.

[open escarp]

okay, let me try, ty so much!

[iron night]

Gave +1 Rep to @frozen crypt (current: #65 - 22)

[frozen crypt]

No problem man

[deft forge]

Thanks!
Ownership transfer.

[iron night]

Gave +1 Rep to @frozen crypt (current: #63 - 23)

[frozen crypt]

Wait, you wanted to transfer the server ownership?

[warped anchor]

To view the ticket channels for that server, you need to click on the tag of the ticket creation channel to see that channel, and if you don't click on the channel tag, the ticket creation channel won't be visible. Can you tell me how to set this up?

[deft forge]

Yes, I am. I am transferring my server to another owner.

[frozen crypt]

Wait, I thought that you were going to transfer the bot setting to other server. In that case the tickets will stay the same thing.

[deft forge]

I like the ticket tool, but the new owner doesn't seem to use it.
Will the channels that are currently supported remain?

[frozen crypt]

Yes

[deft forge]

I am relieved to hear that.
Once the inquiry is over, just delete the channel itself and you're good to go.

[frozen crypt]

I am sorry for my previous mistake

[deft forge]

No, it was very helpful!
Thanks,

[iron night]

Gave +1 Rep to @frozen crypt (current: #63 - 24)

[lament prairie]

اعتذر فصل النت امبارح ، انت بدك تشيلهم ولا ترجعهم؟

[bold wyvern]

where can i get help?

[restive condor]

Hi there, how can I help?

[bold wyvern]

I have a question, I use Ticket tool and use it for my German company, the invoice includes 19% VAT as the company of Tickettool is based in England but I cannot deduct the VAT, can I get an invoice without VAT?

[restive condor]

Ticket Tool is not based in England. The rate of VAT/Sales Tax is added onto the standard price depending on your country/state. VAT in Germany is 19%

[restive condor]

Meant to reply ping. You can add your company's VAT number though, if that helps 😄 ^^

[bold wyvern]

Is the sales tax then no longer added to the price?

[restive condor]

Well only one applies. Both are technically the same thing.

It's called VAT in Europe and Sales Tax in the US

[bold wyvern]

on the invoice the total price is 6,58€, the VAT is 1,05€ and the net amount is 5,53€. After I have entered my VAT number, do I only have to pay €5.53?

[restive condor]

If that's the total price it shows for you after adding the company VAT number, then yes

But I don't think the price would decrease

[bold wyvern]

whats the benefit of adding the VAT number then?

[bold wyvern]

can you show me where i can add it?

[restive condor]

If your company is VAT registered, you should always include your VAT number in your invoices when making company purchases

It doesn't necessarily lead to a discount (unless your country does such discounts) but it may be required for tax purposes

[restive condor]

After you add your email and country and before you add your payment details, you can click on ''Add VAT number''

[bold wyvern]

i allready bought it, where can i edit ?

[restive condor]

Please #🎫│make-a-ticket and we'll see if we can add it

[jade topaz]

can i buy tickets tool premiuim with paypyl without having to put my visa information?

[restive condor]

Hey there! Since it's a subscription, PayPal requires you to add a card even if you're just using balance

You can cancel it right after if you don't want it to renew

[jade topaz]

but i dont have a visa

becuase it wont let me go in to dashboard

[restive condor]

May you try subscribing via Discord then? You can click on the bot's profile from the server you'd like to subscribe in

[restive condor]

Hey there! See below please

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[jade topaz]

?

[restive condor]

See the embed message please

[jade topaz]

doesnt show

alright

yh it says the same thing

[restive condor]

It won't show up on the mobile app unfortunately. You can log onto Discord onto a browser and purchase it from the app directory

[humble sequoia]

Discord Ticket Tool Premium

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[restive condor]

You can find the link above ^

[restive condor]

Do you own the server you're trying to access?

[jade topaz]

im like an owner

but like a mod

cuz i got the manage server thingy

from the owner and now its still not working

[restive condor]

You need administrator permissions or a Dashboard role to access the Ticket Tool Dashboard

[jade topaz]

im asking the owner rn

btw can u call me and show me what to do?

[restive condor]

Either enable this permission in your role settings

Or give you a Dashboard role from the dashboard

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Aug 16, 2024, 10:47 AM

[jade topaz]

8$

[restive condor]

Were you able to purchase it?

[restive condor]

Alright, can you try logging out and back in of the Dashboard please

[jade topaz]

THANKS

IT WORKS THANK YOU SO MUCH

[restive condor]

No problem!

[jade topaz]

why is it 8$

[restive condor]

$8 is the standard price, as of July 2024. In order to comply with Discord's new monetisation policy we're forced to raise the price.

There is currently a promotion on the website until October when all platforms will switch to $8 per month
Official Announcement - #📣│bot-news message

[jade topaz]

still showing visa @restive condor

[restive condor]

So you can't subscribe via Discord either?

[jade topaz]

no

[restive condor]

Alright, I'll bring you into a ticket. Give me one second

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[inland folio]

o

[pure ginkgo]

Can we make logs of tickets like we do in dyno, like dyno logs can we make ticket logs? By using ticket tool ?

[restive condor]

Hey there! Yes, you can log all these ticket actions

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[pure ginkgo]

Ok thanks

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1220)

[restive condor]

No problem!

[ornate grail]

Where I can find my backup key?

[last shoal]

I have 2 questions
where can I put in the ticket tool so that when a ticket is opened the bot mentions the staff? And another question, is there a way to change the name and photo of the bot to a personalized one?

[timber kernel]

Hello

1. question: Please have a look at the Panel Configs in the dashboard -> Messages -> edit Ticket Message:

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[timber kernel]

2. question:
   You can change the name of the bot via the nickname feature of discord:

A whitelabel version of the bot is in development, but there is no ETA on it.

[tepid geyser]

Hello how can i do that the ticket name is that what they make at make a selection like wanna join and the ticket name should be wanna join ?

[sharp crag]

greetings young travelers
How do I add more buttons to my panel?

[quaint moat]

I need help

[restive condor]

Hey there! How can I help?

[restive condor]

Hey there! You will need to create one panel per button option. You can then combine all your panels into one embed with multiple buttons using the instructions below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[restive condor]

Hey there! You can edit that in the ticket name

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[restive condor]

See above please. Let me know if you have any questions ^

[quaint moat]

I opened a ticket already

And i linked my Xbox account to Battlenet

I did all the steps already

[restive condor]

You will need to wait on that server's support team

[quaint moat]

Oh

[restive condor]

We're not associated to them. We're just the support team for the Discord bot they use

[quaint moat]

Thank you I’ll be patient

[tepid geyser]

But now is that there how i can remove it

And how i came add a vid or a picture to my ticket

That here should be a vid or a pic in

Like this

[restive condor]

You can remove that variable from your Dashboard > Panel Configs > Messages > Edit Ticket Message

[restive condor]

You can add images or GIFs to your embeds by pasting the image/gif link into the Image URL field

[tepid geyser]

But then i dont see the reason

[restive condor]

You have the automatic embed with the form answers already enabled

You don't need the variable

[tepid geyser]

Ok wait

[tepid geyser]

Where is this

[restive condor]

In the embed message editor

Of any message (panel message, ticket message...etc)

[tepid geyser]

Ok wait

Now is this there

[restive condor]

Please put the images in the Image URL field

[forest granite]

How to buy this panel

[fleet inlet]

عايز لما حد يستلم التيكت هو الوحيد الي يقدر يكتب فيها

[willow surge]

Hello, I have a question. Is it possible to write a normal message above the ticket embed that is not in the embed?

[tepid hornet]

anyone know

when i press send to my purchase channel

[restive condor]

Hey there! How to buy what exactly?

[restive condor]

مرحبا أخي وعليكم السلام
فريق الدعم الخاص بنا مغلق مؤقتًا لذا سأساعدك.

إذًا، هل تريد فقط أن يتمكن الشخص الذي حصل على التذكرة من إرسال الرسائل وليس بقية الموظفين؟

[tepid hornet]

do yk how to fix this? @restive condor

[restive condor]

Hey there! That's a premium feature unfortunately

[restive condor]

Hey there! You have an invalid emoji. Could I get your server name or ID so I can take a look?

[tepid hornet]

1267437481301905440

[forest granite]

I'm trying to buy panel but no show how to sand money

[willow surge]

oh okay too bad. Thanks for the quick help

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1222)

[restive condor]

Dashboard > Panel Configs > Dropdown Style - Your second emoji seems to be invalid

[restive condor]

Wrong server I'm afraid

[fleet inlet]

نعم

[tepid hornet]

how to copy the emoji id again? so it says it like this > @restive condor

[restive condor]

You can use the $id command on your server

$id

[humble sequoia]

<:smil:936485535403356221>

[tepid hornet]

tysm how do i rep u?

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1223)

[fleet inlet]

@restive condor

[scenic zinc]

If you try opening a ticket it says this interaction failed what could be the reason?

[worldly helm]

Hey there!
can you please do the /debug command?

[scenic zinc]

If I try the debug command it say the application did not respond

[worldly helm]

the bot needs these following permissions

[scenic zinc]

It has all the needed permissions

[worldly helm]

Okay, can you please provide a screenshot of the error message?

[scenic zinc]

These are the both errors

[worldly helm]

Can i get the server id please. The reason could be that your Premium sub is expried. Please type the Server in in this channel and wait for staff to assist you.

[scenic zinc]

Here is the server id 1069194483058622506

[quaint pond]

Yo so another bot kicked my premium ticket tool bot I kicked the other bot but now I can’t get the ticket tool bot to work

[worldly helm]

Can you please go onto your Dashboard and check if the sub is still active?

[restive condor]

Dashboard > Panel Configs > Claiming > ''Edit Support Team permissions when claimed'' - Edit Permissions > VIEW CHANNEL & SEND MESSAGES

[quaint pond]

I have admin perms

[restive condor]

Hi there, you have a bot error on the Dashboard. Your premium subscription seems to have expired.

You can re-subscribe from https://tickettool.xyz/premium-purchase

[restive condor]

Hey there! Please re-invite the premium bot. See below

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[fleet inlet]

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1224)

[scenic zinc]

Ok thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1225)

[restive condor]

No problem!

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[gentle belfry]

i need help with my text general emojies 😭

how doi fix this 😭 The emojies Pls helps

not talking about ticket tools 😭

[ionic path]

Hi there! If this isn’t related to TicketTool, please come ask in #💬│general-chat.

[cinder remnant]

Help please

[restive condor]

Hey there! Could you run the /debug command in the channel where you'd like to send your panel please

[cinder remnant]

ok

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵
✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History
Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵
✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History
Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵
Channel name:
〚🎫〛support-tickets
Channel ID:
1274036141850492948
Channel Count:
18/500 1/50
Server name:
100xXx100LS
Server ID:
1274024791812341840
Using v2:
true
User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵
User name:
vasolcho#0
User ID:
1120000061313658950
Permission Level:
6 - Guild Owner ()
Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵
Prefix:
$
Premium Status:
Free - []
Current shard:
137
API Latency:
19

[restive condor]

Can you run the $panel 1 command in that channel

& screenshot the response please

[restive condor]

Ah, there you go 😄

[cinder remnant]

ok

thanks

[restive condor]

No problem!

[glacial rapids]

كيف نسوي هاذي قائمة

[humble sequoia]

**١- دعوة البوت إلى سيرفرك**

يجب عليك اولاً دعوة البوت إلى سيرفرك من خلال رابط دعوة البوت، بعد ذلك يُمكنك تعديل خصائص البوت عبر لوحة التحكم.

**٢- إنشاء لوحة**

لإنشاء لوحة يجب عليك التوجه إلى لوحة التحكم ، ثم قم بإختيار سيرفرك ، بعد ذلك توجه إلى قسم "Panel Config".

بمُجرد وصولك إلى القسم المذكور أعلاه، يجب عليك الضغط على زر "Create Panel" لإنشاء اللوحة ، ومن ثمها قُم بإدخال اسم اللوحة (يمكنك ملء اي اعدادات اختياريه تريدها).

بعد إدخال اسم اللوحة و ملء الإعدادات ، قُم بالضغط على "Create Panel" لإتمام عملية انشاء اللوحة الخاصة بك بنجاح!

سيتم إرفاق صورة توضيحية لعملية إنشاء اللوحة بالطريقة الصحيحة؛

**٣- إرسال اللوحة إلى روم**

بعد الإنتهاء من عملية إنشاء اللوحة بنجاح ، يجب عليك الآن إرسالها إلى روم بإستخدام زر "Send" على لوحة التحكم بقسم الـ "Panel Config".

بعد الضغط على الزر ، قم بإختيار الروم المفضل لإرسال اللوحة.
بعد إختيار الروم قُم بالضغط على زر "Send" لإتمام عملية إرسال اللوحة!

سيتم إرفاق صورة توضيحية لعملية إرسال اللوحة بالطريقة الصحيحة؛

**هل تواجهك مشكلة أثناء محاولة إرسال اللوحة؟**

قُم بإرسال الامر `/debug" في اي روم يستطيع البوت رؤيته ، ثم تأكد أن البوت لدية جميع الصلاحيات اللازمة لإرسال اللوحة.

[restive condor]

Hi there. See above ^

[mossy vault]

Am I allowed to have NSFW content in ticket transcripts? My server is NSFW so it may contain such content.

[glacial rapids]

OK you are from arb

[last shoal]

Como menciono a un staff?

en un ticket default de ticket tool?

Tipo que venga mencionado

default al abrirlo haga @soporte o algo asi

[mossy vault]

My understanding is that Tickettool doesn't log anything other than maybe ticket names outside of Discord itself, so content wise I can have wahtever content within Discord TOS in the transcripts?

[restive condor]

Hey there! We do not store transcripts ourselves, they are stored on Discord's CDN servers.

As long as you don't violate their corresponding policy for this, you should be ok

[restive condor]

I am not

[humble sequoia]

━━ RAZE's inquiry has been moved to a ticket ━━

[mossy vault]

I would not be. I'd be using the threads feature so the threads created would be NSFW gated.

[restive condor]

Then you should be good, as long as everyone in the ticket is over the age of 18 & the transcript is not made publicly available to anyone under the age of 18

[mossy vault]

Also, it says for "private" threads it requires server boost level 2. Is that still accurate? I have boost level 1 and I can create private threads on my server. I think this is inaccurate.

[restive condor]

Threads no longer have a boosting requirement so no

[mossy vault]

Ah ok.

Thank you for the help @restive condor . I appreciate it.

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1228)

[restive condor]

No problem!

[mossy vault]

One more small question: If I need to transfer a premium subscription, I need to notify support here where I'm moving it, right?

[restive condor]

Depends on how you purchase premium

If you purchase it on our website, no. You can transfer it whenever you'd like

[mossy vault]

Is it just using the backup and restore to transfer?

[restive condor]

Nope, there's a billing page where you can manage your subscriptions. Simply use the transfer button

[mossy vault]

Got it. And I assume like 90% of places, if payment fails I have like 1-2 day grace period to fix?

[restive condor]

AFAIK, you should receive an email if the payment fails

[mossy vault]

Got it. So just correct it witihin the timeframe in the email and it won't cause a problem with service?

[restive condor]

No, it shouldn't

[mossy vault]

Sorry I'm 1000 questions today.

Looking of your terms, it says to not use it for any commercial use here and here . Does that include if I have tickets for someone requesting an art related commission within the server itself? Is does this more mean "Dont' DM people asking for money" sort of a deal?

https://tickettool.xyz/terms-of-service#:~:text=any commercial purpose

https://tickettool.xyz/aup-policy#:~:text=unsolicited bulk or-,commercial messages,-in violation of

[restive condor]

That more related to our website and what you do with the bot itself rather than transcripts or private communications with customers in a ticket

[mossy vault]

So basically don't sell someone ticket slots or something for them to use my server for their own server support. But if I want to do something unrelated to ticketing within the ticket, I can sell those services or discuss selling those services within the ticket body.

[restive condor]

That's correct

[mossy vault]

Might be a dumb question, but for some reason when I have teh premium bot on the server I cannot manage the server via the Dashboard with just that bot alone. Do I need both bots?

[restive condor]

You don't. Have you both invited and enabled the premium bot?

[mossy vault]

I had to have both on it to enable the premium

now that it's enabled I can remove it

[restive condor]

Yes, you can remove the white bot once the premium bot is enabled. Can you access the Dashboard though?

Don't kick it yet if you can't

[mossy vault]

I can now. I had to re-add white, then enable gold, then kick white

[restive condor]

Ah, all good then

[civic karma]

Olá.

Como eu faço para abrir um ticket.

[restive condor]

Olá! Boa Tarde

Abrir um ticket onde?

[civic karma]

Boa Tarde

[jade topaz]

can someone make me a simple ticket

panel

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[polar tulip]

Whenever a user creates a ticket, is it possible to show the ticket name followed by the ticket opener (eg: ticket - john), instead of just by a number padding (eg: ticket - 0002)?

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[steep glen]

Why does it keep saying ticket tool can’t respond?

[lament prairie]

Hey there! Can you give me a screenshot please?

[lament prairie]

make sure that the bot has View Channels and Send Messages perms in the channel

[steep glen]

It does

However it still refuses to respond

[lament prairie]

could you run /debug command?

[steep glen]

Same outcome

Nvm I appreciate the help @lament prairie

All I had to do was turn on administrator

[urban perch]

Hi, I need help, since the claim button doesnt show in the ticket

[worldly helm]

hey there!
Claiming is a premium only feature

[urban perch]

So I should use another ticket bot?

That does it for free?

Thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #37 - 93)

[worldly helm]

No, i mean this one has plenty of other cool features. Even with custom commands!
But no, i dont know any other ones.

and the support is every fast as you can see!

[unkempt plank]

how can i add a log for closed tickets ?

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[worldly helm]

Hey there!
see above for the logging feature^^

if you want to save the tickets, such as transcripts please tell me

[unkempt plank]

only in premium?

[worldly helm]

No, that is not premium only

[unkempt plank]

yeah pls if you van help me with it

[worldly helm]

Just look at this guide 🤷

[unkempt plank]

for this

[hollow totem]

I don't understand a single thing

[worldly helm]

Hey there! whats up

[worldly helm]

Dashboard-->Panel Configs-->Transcript

[hollow totem]

So i usually don't make servers n stuff and I need help making a ticket bot

[worldly helm]

Okay, but what is your question?

[hollow totem]

Idk how to do this

[worldly helm]

Well, do you need help with @pseudo glen ?

[hollow totem]

Idk

😭

[worldly helm]

Well, i cant help you then. sorry

[serene cedar]

She means she needs help w setting up the ticket bot

[worldly helm]

Ohh no worries :)

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[worldly helm]

Hey there!
Look above ^^^

[unkempt plank]

I cant turn on this opition

[hollow totem]

Thank youuu

[worldly helm]

That is a premium only feature. You can safe transcripts, but cannot auto save them.

[worldly helm]

You're welcome!
Feel free to reach out again if you have anymore questions 🙏

[unkempt plank]

how to do that

[worldly helm]

as i said, you need premium for that feature (auto save transcript)

[unkempt plank]

okay you told me i dont need at the beginning

[worldly helm]

Saving Transcripts doesnt need it, auto saving does.

[unkempt plank]

how to do that Saving Transcripts

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[worldly helm]

See above for the full guide ^^^

[worldly helm]

Nice, now you are done :)

[unkempt plank]

icant

switch it on

[worldly helm]

It you select a channel it gets enabled

[unkempt plank]

it is selected

[worldly helm]

Okay, it works now.

[unkempt plank]

and how if i want to save a transcript

[worldly helm]

There will be a button shown on the ticket after you close it.

[unkempt plank]

okay i have another question if you dont mind

[worldly helm]

Sure, what's up?

[unkempt plank]

how can i enable something that when someone opens a ticket it auto mention a specifc role

specific

[humble sequoia]

Frequently Asked Questions

Identifiy the number of your question and select it using the menu at the end of the message
- How do I create a panel?
- How do I send a panel?
- How can I grant my team access to tickets?
- How do I add/remove users from a ticket?
- How to automatically ping my support team on a ticket?
- How do I set what category tickets are created in?
- How does claiming work?
- What is the prefix and how do I change it?
- How do I limit the number of tickets a user can create?
- How do I set a transcript channel?
- How do I set permissions for tickets?

[worldly helm]

Look above ^^

[unkempt plank]

{Role ID})

this and instead of role id i put the role id right?

[worldly helm]

Do <@&{id}>

[unkempt plank]

but i dont get a ping

[worldly helm]

save settings and open a new ticket.

[unkempt plank]

i did it just mention the role but without ping

[worldly helm]

In the Message Preview it should say smth like this

[unkempt plank]

yeah it do but without ping

[worldly helm]

Please show me your Ticket Message.

[unkempt plank]

but without ping

[worldly helm]

I mean the whole message like this

not the preview

[unkempt plank]

from the dashboard u mean?

[worldly helm]

Yes sir

Wrong one

Like this

the whole message please.

1: Please make sure its for the right panel.
2: please open a new ticket on your server after saving settings

You edited the Embed Message. Edit the Ticket message

[unkempt plank]

whats that mean

[worldly helm]

Under Edit Raw

[pseudo ravine]

That's not the same

No wait, I read your message wrong

[worldly helm]

😠

[unkempt plank]

no where should i puut it

[worldly helm]

Where it says {user} Welcome

At the top

[unkempt plank]

okay one second

okay thank you so much 💙

[worldly helm]

You're welcome
Feel free to reach out if you have anymore questions 🙏

[unkempt jetty]

Hey guys I would like to build a ticket rating system into the tickets and post it in a channel afterwards, maybe someone can help me with that

[restive condor]

Hey there! That's currently not possible unfortunately. The only way would be to redirect users to a reviews/feedback channel (similar to #📈│reviews) in one of your ticket messages. Perhaps, the close confirmation

[unkempt jetty]

okey thanks for the help vllt is that yes what you could still add

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1230)

[restive condor]

You can suggest that feature if you wish 😄

[humble sequoia]

Suggestions for Ticket Tool

To make a suggestion use the s!suggest suggestion command in #🤖│bot-spam. Note that you'll suggestion will be first reviewed by our Support Team before it's posted into #💡│suggestions, channel in which you'll be able to vote for other suggestions!

[river delta]

what does this mean? "
Failed: Invalid Form Body components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji components[0].components[1].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji components[0].components[2].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji"

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[worldly helm]

Hey there!
Look above ^^

[river delta]

Thank you ^^

[hollow totem]

Wait what should I type in the message thing

Where ik gotta type sum user

[worldly helm]

Excuse me? I don‘t quite understand what you mean..

[hollow totem]

What should I type here

[worldly helm]

Type where?

[worldly helm]

Ohh, you can type whatever you want :)

[hollow totem]

.

Like what

Hello welcome!

[worldly helm]

Yes you can type: Hello {user}
If i was the ticket owner i’d see this:
Hello @worldly helm

[hollow totem]

I typed in "user" hello welcome! Here you can create 🎟

Tickets*

[worldly helm]

Sorry, i think you mean panel message…
The ticket message is the message IN an OPEN ticket

[hollow totem]

So what should I do now.

[cunning spruce]

yo

i need help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[cunning spruce]

i have different buttons people can click to open a ticket

how do i make it so the channel name says what button they press

so i can know which button they press

and how do i make it so when they open the channel it pings a certain role

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

See above

[hollow totem]

Is this right?

[worldly helm]

You can do both. The panel message is the embed that get sends into a Channel

[worldly helm]

Yes, but sadly claiming is a premium only feature

[cunning spruce]

how do i make it ping a role

[worldly helm]

You can either set up ticket-names (premium only) or enable logging for seing what panel they opened a ticket in

[cunning spruce]

what>

what?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[cunning spruce]

how do i make it ping a role

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

I'm sorry, it seems like there is a small problem with the @humble sequoia not showing embed/messages.

Dashboard-->Messages-->Edit Ticket Message-->Add {role_id}.
Like this

[magic geode]

For some reason, my tickets are no longer moving to the closed category. All panels are set to the correct closed category. The bot has full permissions in the Opened, Closed, and Claimed cats.

Any thoughts on what might be causing this?

[restive condor]

Hey there! Discord has a limit of 50 channels per category, TicketTool limits it to 45.

If you have reached such limits, closed tickets won't be moved to the closed category.

I recommend you set up overflow categories, which are additional categories, to prevent this in the future

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[magic geode]

That's what it was, thank you!

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1231)

[restive condor]

No problem, glad I could help!

[dense reef]

O 01

Cd o Rec

Tava lá 20:00 eu chego o Rec já acabou

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[indigo oyster]

my key is not showing on the website

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic plinth]

We've told you now 18 times in the past half hour we cannot help you as we are not the support team for the product you purchased. I recommend reading more of the screenshot you provided to find the right Discord server to go to instead of googling and using the first search result for Discord tickets.

[solar canyon]

I just bought Ticket Tool Premium but it invites the normal bot into my server, what is the problem?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[solar canyon]

I tried to do that but it says I don't have access now.

(I own the server)

[pseudo ravine]

Could you send the server ID in here? Not an invite, just the server ID

[solar canyon]

1264337591084253336

[pseudo ravine]

One moment

So the gold bot is in the server?

[solar canyon]

No

It just invited the normal ticket bot

[pseudo ravine]

You need to invite the gold bot

[pseudo ravine]

Click on the here in the embed

[solar canyon]

I own the server but for some reason I can't access it

[solar canyon]

@pseudo ravine

[pseudo ravine]

[crystal fog]

I am the owner of the server

[pseudo ravine]

Hey there. Could you send the server ID in here? Not an invite, just the server ID

[crystal fog]

1147666854693847050

[pseudo ravine]

One moment

[crystal fog]

ok

[pseudo ravine]

It seems like you have the gold bot as the active bot, but the bot isn't in your server

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[crystal fog]

thx bro

[pseudo ravine]

You're welcome, glad I could help!

[last needle]

Hello! My mods and I are looking for simple ways to reach out to server members about breaking rules. We want to be able to open a ticket ourselves and add a member and use that as a means of warning members. Administrators are able to do this but moderators are not. I've made sure mods have full permissions and access but if a mod opens a ticket themselves they are unable to see the "Add members or roles" button. They can only see that button on tickets open by other members. However, admins are able to see that button regardless. Is the bot overriding moderator permissions when a mod opens a ticket? Treating them like a normal user? If so, is there any way around this? Thank you!

[mighty monolith]

Bro I bound with wrong BTC Wallet then how can I fix it?

@humble sequoia

@humble sequoia

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

Hey there. Your mods can use the /add command which can add a user into the ticket

[mighty monolith]

Ticket Tool#4843 this ticket tool not answer my question.

[pseudo ravine]

You’re in the wrong place

[cold heath]

not able to edit panel message in dash

how to fix major config mismatch

@stark rune

[stark rune]

<:emote:1117544400113901638> Available commands

Use /help <command> to get more information

help
info
list
ping
guildmembercount
searchdocumentation
report
warns
setup
frsetup
desetup
essetup

[worldly helm]

Hey!
What were you trying to do?

[cold heath]

I couldnt do anything

I was trying to edit the panel name

and it didnt let me fill the field

I tried the debug command too and it said something about it not responding in red text

kicked the bot and invited it back to see if it would reset any errors with the config too

[worldly helm]

Please create another panel on your Dashboard. After that try to rename your wanted panel

[cold heath]

I couldnt do that

It made me save before i could do anything and when i did try saving it gave me the major config mismatch in dash

[worldly helm]

Can you please show me /debug error message?

[cold heath]

just trying to find out why it happened

maybe the bot was down cause I sent this about an hour ago

ill try debug again

[worldly helm]

It still won‘t work.
Please give the bot access to view and send messages in That Panel.

[cold heath]

I think it fixed itself

I didnt change any perms at all though

I had set up the perms prior so there was nothing to fix. I gave it all perms

[worldly helm]

Can you show me the error message on the Dashboard now?

[cold heath]

I dont get it anymore

it said "major config mismatch"

[worldly helm]

When you tried to save your panel?

[cold heath]

yeah

even canceling the save it gave the same error msg

[worldly helm]

Can you try to refresh your site and try again?

[cold heath]

I dont get the same error msg anymore im just trying to find out why

I could refresh the site when I did have the error and it still would not let me save anything\

im able to edit things now

except for the panel message I can edit other things

wont allow me to edit it

previously I was able to edit these fields but after the error msg I was telling you that I kept getting about an hour ago I am no longer able to

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[cold heath]

yeah thats the problem

I cant edit the panel msg

[worldly helm]

Click on Embed - Editor

[cold heath]

alr I missed that thanks

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #37 - 94)

[cold heath]

lmao

[worldly helm]

You‘re Welcome
Glad i could help

[last needle]

Okay I’ll ask them to try that. Thank you!

[brittle plank]

can u give permission on who can use the / commands?

[worldly helm]

Hey there!
the member role doesn't get slash commands. You can use other commands tho (with the prefix).
if you have any questions about a command. feel free to ask.

[brittle plank]

so, I have a server with the ticket tool and i will enable the / commands function

and they don't get to see those commands of ticket tool?

[worldly helm]

What commands exacly?

[brittle plank]

all the commands

[worldly helm]

So if you do / no commands from ticket tool show up?

[brittle plank]

for me there is

wait I show you example

like this

if i can do this with ticket tool (see image above)

[worldly helm]

I don't know if thats possible with all the commands. But normal members don't have access to the Dashboard/changing stuff anyways.
You can allow roles to open ticktes / close them.

[brittle plank]

oke

thanks for kind of helping

it's more information

but thx

[worldly helm]

You're welcome
Feel free to reach out again if you have any more questions 🙏

[worldly helm]

If you have questions you can look at the docs aswell.
Here are the command configs
https://docs.tickettool.xyz/dashboard/command-configs

[brittle plank]

oke thank you

[worldly helm]

Glad i could help

[brittle plank]

what is automation?

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[worldly helm]

See above^^^
note: This is a premium only feature

[brittle plank]

oh oke