🆘│community-support

[ionic helm]

A moment please

853387238468878406

1136607224651849788

[pseudo ravine]

So it's happening on multiple servers?

[neat geyser]

I mean if I can add another one, without premium

[ionic helm]

Yes

[pseudo ravine]

One moment

Which panel is having this issues on server 853387238468878406?

[gritty gorge]

Yes

[ionic helm]

Users are able to close tickets even though all of the commands(including close ticket) are enabled to be support only

They are also able to send transcripts

[pseudo ravine]

None of your buttons are enabled to be Support Team Only

[gilded verge]

only one embed without premium, you can confirm it once you click to add embed and you'll see all shaded fields in this second embed

[ionic helm]

It appears to be so here though

[pseudo ravine]

That's for the command, not the button

[ionic helm]

Let me check

[neat geyser]

Okay, thank you:)

[iron night]

Gave +1 Rep to @gilded verge (current: #9 - 532)

[ionic helm]

I cant find the dashboard>buttons tab

Interesting

[pseudo ravine]

Right hand side, middle button

[ionic helm]

I am fixing them right now but I am sure this wasnt possible before. any reason you can think of that cause this keys to malfunction?

[pseudo ravine]

Someone edited the dashboard, otherwise Ticket Tool doesn't automatically make changes itself

[ionic helm]

I am the only one managing the dashboard. I highly doubt that.

well whatever thank you for your assistance

[pseudo ravine]

You're welcome, glad I could help!

[austere widget]

Found it

[dusty wing]

Howdy; our server owner upgraded to premium but now I cannot access the dashboard to set things up - was working earlier prior to upgrading to premium. Is there a setting we should implement? I have admin privileges on the server.

It says " You dont have access to this server"

Ive tried kicking and re-adding the bot

[pseudo ravine]

Hey there. Can you send the server ID here

[dusty wing]

Its: 1240265090926641182

[pseudo ravine]

One moment

[slow rover]

if i get premium trial, how do i activate it?

[pseudo ravine]

Dashboard > Premium > 7-Day Free Trial

[pseudo ravine]

Is the gold bot in the server?

[dusty wing]

Just the standard bot I believe

[pseudo ravine]

You have the gold bot as the selected bot, you'll need to re-invite it

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[slow rover]

i meant like active it into a server lol

[dusty wing]

Thanks Ill try that

[iron night]

Gave +1 Rep to @pseudo ravine (current: #7 - 611)

[pseudo ravine]

Activate the trial?

[pseudo ravine]

You're welcome, glad I could help!

[slow rover]

like if i get the trial, how do i do it so that it works in a server?

[pseudo ravine]

You click the activate trial button

[dusty wing]

Worked a treat; thanks again!

[slow rover]

ok, and just to be sure, there isnt a secret payment for the free trial, right?

[pseudo ravine]

Nope

[slow rover]

thankgod, gonna ask my friend if i can get the trial rq

[rigid hemlock]

i dont see kenal in my file location could somone help?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

How do I give someone access to it?

[austere forge]

Hey there 🙂
The server owner will need to add your role as a Dashboard Role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Aug 8, 2024, 8:10 PM

[lament prairie]

what permission I need to have access? (discord role permission)

[austere forge]

If discord permissions are involved, you must have perm admin

[austere forge]

otherwise add your role as Dashboard role⬆️

[lament prairie]

ty

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 469)

[austere forge]

You're welcome, glad I could help !

[knotty ledge]

? help

[austere forge]

Hey there 🙂

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[teal pine]

how do i make it @mention my support roles

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! See above please ^^

[teal pine]

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1136)

[restive condor]

No problem!

[coarse arrow]

Alguém aí?

[jade topaz]

.

[worldly slate]

Where can I make a ticket?

I’m currently have this issue

[scenic plinth]

Como podemos ajudar?

[junior crow]

how do i delete the bots message it sends to me saying the ticket is closed

Member

And staff

It just went to my dms

How do I get red of that

What if the channels long gone like I deleted it

Like it was awhile ago

Like fully deleted it then it sent a dm

[pseudo ravine]

Hey there. You can use the $deletedm command in your DMs with Ticket Tool

[covert spoke]

Wh?

@pseudo ravine

[pseudo ravine]

Hey there. Can you run the /debug command in the channel you tried to send the panel to

[covert spoke]

Sorry I mentioned

[pseudo ravine]

Ticket Tool needs these permissions in that channel

[covert spoke]

Ok Thx

[pseudo ravine]

You’re welcome, glad I could help!

[warm galleon]

#🎫│make-a-ticket

[idle lagoon]

Help I want to make it in the panel Support Tickets too

[restive condor]

Hey there! Each dropdown option must have its own individual panel

[idle lagoon]

Look what my friend showed me

[restive condor]

Yep, each of those has its own panel on the Dashboard. It should look something like this:

[idle lagoon]

Thank you!

[austere forge]

Hey there 🙂
This is not possible because Ticket tool cannot listen to its own commands.
You can change the ticket name using premium

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[sour loom]

How i can make a timestamp?

[restive condor]

Hey there! See below

[humble sequoia]

Additional Variables (4/5)

Time Variable
Sends the current unix time in seconds. Optionally add or remove seconds

<t:1723196637:R> ➞ <t:1723239837:R>
<t:1723196637:R> ➞ <t:1723153437:R>
<t:{time}:R> ➞ <t:1723196637:R>

_ _

<t:1641006000> ➞ <t:1641006000>
<t:1641006000:f>➞ <t:1641006000:f>
<t:1641006000:F> ➞ <t:1641006000:F>
<t:1641006000:D>➞ <t:1641006000:D>
<t:1641006000:d> ➞ <t:1641006000:d>
<t:1641006000:t> ➞ <t:1641006000:t>
<t:1641006000:T> ➞ <t:1641006000:T>
<t:1641006000:R> ➞ <t:1641006000:R>
» You can use https://hammertime.djdavid98.art/ to create custom dates/times

Smart Time variables (only for tickets)

{time.deleted.age} - time difference between ticket created and deleted
{time.closed.age} - time difference between ticket created and closed
{time.opened.age} - time difference between ticket opened and closed
{time.claimed.age} - time difference between ticket created and claimed

Static Time Variables

{time.created} ➞ Time of ticket creation
{time.deleted} ➞ Time of ticket deletion
{time.claimed} ➞ Time of ticket claiming
{time.closed} ➞ Time of ticket closing
{time.opened} ➞ Time of ticket opening

These variables only input the time as a number in seconds. Put this variable inside the unix time format for this to show you the date and time
Example: <t:{time.created}:R}

$variable4

[restive condor]

^^

[sour loom]

I need a timestamp in 12 hours

[coral flame]

hey, @restive condor

how do i do this?

it changes the channel name and adds a ⭐before the already existing channel name

[restive condor]

<t:{time+43200}:R>

[restive condor]

You would need to use claiming for that. Which is a premium feature

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[coral flame]

yeah i do have premium, also just noticed when you said
they just changed the claiming text then right?

[restive condor]

Correct, they changed both the claim message and claim ticket name

[sour loom]

It this time permanently or When I execute the command with the message, 12 hours are always displayed, e.g. it is 12 noon and then it shows 12 o'clock at night

[coral flame]

ahh, interesting
thats some great use of the claiming feature then, anwyays thanks

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1139)

[restive condor]

Correct, current {time} + 43200 seconds (12hours)

[fresh shore]

Is it possible to set a amount of time a person can reopen a tickets?

[restive condor]

Hey there! It's currently not possible to do time limits

[latent elm]

what am i doing wrong its saying i dont have permission to send the ticket to a channel even though i have added the role to the channel??

[austere forge]

Hey there 🙂
Make sure that the bot has: VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[latent elm]

ah i think its read message history thank you

[austere forge]

let me know if it works

[latent elm]

no still not working

[austere forge]

could you use /debug in same channel on you want to send panel

[austere forge]

Ticket Tool needs these permissions in that channel

[latent elm]

okay thank you

that worked thank you

[normal storm]

Hello, when I try to install the Ticket tool bot on my own server, I get the message "interaction failed", why?@3v.dev

@austere forge

[austere forge]

Hey there 🙂
Dont ping staff.

Make sure that the bot has: VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[normal storm]

Ok sorry

[tepid geyser]

How can i do this?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[restive condor]

Hey there! See above please ^^

[tepid geyser]

Alr

I want it on have a question but its on want to join and my claim button is not there

[restive condor]

Make sure you're setting up the form for the correct panel

Also make sure you have enabled claiming for that panel

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[tepid geyser]

Where is this and i do this with claiming

[restive condor]

See at the very top. You're in Panel 1 | Want to join SWF

Please make sure to go into the correct panel

[tepid geyser]

Ahhhhh ok

And this with claiming ?

[restive condor]

Correct

[tepid geyser]

How do i add then claiming

[restive condor]

The same way you've done it here

But in the other panel

[tepid geyser]

Ok wait

I do it in all channels there but i only can do 1 form when i go on want a war vs us ist normal and normal with creact with to open a tockrt

All works @restive condor thx

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1140)

[restive condor]

Glad to hear and sorry for the wait!

[tepid geyser]

All good

[versed orbit]

I don’t have ticket tool premium, but is it a premium feature for the bot to auto transcript and send it to the user?

[restive condor]

Hey there! Yes, automatic transcripts are a premium feature

[versed orbit]

Ok cool, thanks Dan.

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1141)

[restive condor]

No problem!

[honest blade]

how do i remove the claim button option

[restive condor]

Hey there! You can disable claiming altogether

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[honest blade]

oh its premium only

[restive condor]

Correct

[abstract gorge]

Hiya! I have all of my tickets going into their own category channels, but they’re still appearing at the top of the server out of categories. 🤷🏻‍♀️ What step did I do wrong?

Hi Dan!

[restive condor]

Hey there! 👋

Discord has a limit of 50 channels per category, Ticket Tool limits it to 45.

If you have reached such limits, tickets will be created at the top

[terse nest]

hi, how do i allow people to create more than one ticket?

[abstract gorge]

Hmmmm. I don’t think we hit that limit per category 🤔

[terse nest]

they can only open one ticket at the time before they close one

[restive condor]

Hey there! Dashboard > Panel Configs > Limits - You can increase the limit from there

[restive condor]

It could also be a permissions issue. Is this happening with all your categories or just a specific one?

[abstract gorge]

It seems to be all of them D: Just trying to figure it out, I’m sure it’s something little that I missed

[restive condor]

Just to confirm something really quick, can you screenshot the channel list showing the ticket channels created at the top?

Looks good, can you create a brand new channel in the category where tickets are supposed to be created and run /debug there please

[abstract gorge]

Yeah! Hang on

Ooo hold up

[restive condor]

That explains it, haha. Seems like Ticket Tool is missing the READ CHANNELS permission for the ''#free support category''

[abstract gorge]

Naturally this couldn’t come up before I contacted you guys 🤦🏻‍♀️

Thanks @restive condor!

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1142)

[restive condor]

No worries, glad I could help!

[dusky fossil]

Hello, this is more of a question, is it possible to make it so a private thread, when its ticket gets claimed, gets renamed to IndividualWhoClaimedUsername-TicketNumber?

[restive condor]

Hey there! Claiming is not available via thread tickets

For ticket channels, yes it's possible

[dusky fossil]

What I mean is, when a ticket gets claimed, its private thread gets renamed to that.

[restive condor]

Ah, my apologies. The private thread attached to the ticket channel can't be automatically renamed

[dusky fossil]

Alright, thanks @restive condor.

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1143)

[willow vine]

Is it possible to change the desc in here when a user raises a ticket of a certain type or is that not a supported feature

nvm found it on the console

[timber kernel]

Also possible via the dashboard -> Panel Configs -> Messages -> Edit Ticket Message
Open there the Embed Editor and edit it.

[normal storm]

Bot is not working on my server

[worldly slate]

can anyone help? @ me

[austere forge]

Hey there 🙂
Make sure that the bot has: VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[austere forge]

Hey there 🙂
make sure that the panel selected on your dashboard is not deleted, otherwise set a new

[willow vine]

suer report panel xD

I have a panel created for applying for a CC role, but when trying to add the attached panel multi panel it's not showing as a dropdown option?

[restive condor]

Hey there! Can you try using the sync button on your server Dashboard above your server name?

[restive condor]

Thank you! Reported, will be solved in the next update

[willow vine]

@restive condor doing so

worked, thankyou

[worldly slate]

could you help me a vc 🙂

[willow vine]

Do I need to thank and @ to get it to +rep you?

[austere forge]

Unfortunately no, we are not allowed to help in vc, constrained to our rules
If you want further help > #🎫│make-a-ticket

[dusky fossil]

Thanks @user

[clear talon]

guys i need help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[worldly slate]

done 🙂

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[clear talon]

i want to add another thing to this i’ve made it but it won’t go on for some reason i don’t rlly know what i’m doing

[willow vine]

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1144)

[restive condor]

Hey there! You can add dropdown options from your Dashboard > Panel Configs > Dropdown Style - Using the button

[clear talon]

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1145)

[restive condor]

No problem!

[clear talon]

wait ye i’ve done that already it’s there but when i send the panel through it’s just like the ss

[restive condor]

Can you screenshot how it looks like on the Dashboard

[clear talon]

ye

[clear talon]

i’ve done than now i’m stupid but i’ve got another problem

i’ll send in a min

[clear talon]

@restive condor

oh sorry

i don’t know how to add another we’re the ticket goes to

nvm

[junior cipher]

hello everyone! we have been using the Premium account for a while on our discord. however, I just noticed we haven't been using the Premium Bot.

• i invited the Premium bot, we now have two Ticket Bots (one White, and one Premium)
• existing Panel message for users to press Create Ticket, from the White bot, no longer works - ticket creation failed

what all do i need to do to get the invited Premium bot to replace our existing White bot?

we have about 30 existing open tickets, using category -> 30x channels. so all of those permissions only has the WHITE bot in them. will they be able to close using the old bot?

any other gotchas for an adhd person that is just trying to get this working? 🙂

[restive condor]

Hey there!
You will simply need to go over to your Dashboard and resend all your panels so they are sent with the premium bot. Everything is saved, so it should only be a few clicks.

Regarding open tickets, while you're "transitioning" you will either need to give the premium bot administrator permissions or manually add it to all tickets. You will then be able to manage those via commands ($close, $delete...etc)

[honest blade]

How do i keep a role when someone leaves and rejoin the server? Cuz i have a role for ticket blacklist

[restive condor]

Hey there! That's sadly not possible via Ticket Tool alone.

You would need to use an external bot that forces roles like that

[junior cipher]

perfect, and i've done all of that... except the "resend all your panels". pretend we don't touch this Dashboard for months/years on end. where would that be? 😄

[honest blade]

Oh ok, what could i use to do it

[junior cipher]

it's been that great a bot, hence why we pay for it.

[restive condor]

https://tickettool.xyz/dashboard - Then simply use the "SEND" button to send a panel

[restive condor]

Sadly, I don't know off the top of my head. I believe YagPDB does it but I'm not sure

You can look up bots on top.gg

[honest blade]

Ok thanks!

[junior cipher]

so easy! thank you!

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1146)

[honest blade]

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1147)

[honest blade]

Ehm

[junior cipher]

last quesiton, can I kick the old WHITE bot? or do i need to leave that for all the old tikets until they are closed?

[restive condor]

I would keep it for now. Nonetheless, depending on how you're subscribed you won't be able to kick it at all.

If you're subscribed via Discord, you cannot kick it as your premium subscription is linked to that bot

If you are subscribed via Discord, I'd strongly recommend subscribing on our website directly via the new payment provider. You only need to have the bot you're planning on using, easier subscription management and allows you to transfer it whenever you'd like

#📣│bot-news message - Official Announcement

[junior cipher]

is there a way to make this DM much more user friendly? like, are there examples of what I would change in the panel messaging? like best practices or online examples?

e.g. when the ticket is close,d this the transcript stuff.

or is this as good as it gets?

ah, i had to click the Direct Link button for it to generate the transcript. got it. ok, maybe i can get rid of the xml-like text?

[dusky fossil]

How about Advanced Settings -> Transcript -> Transcript Message -> Edit Transcript Message?

Editing the Transcript Message is a premium function.

[austere forge]

Hey there 🙂 That can't currently be deleted. It's the actual transcript HTML file.

[junior wind]

Could you pass the Portuguese ticket?

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[fickle cobalt]

does anyone have a youtube tutorial on how to add dropdown tickets using ticket tool (no sapphire x ticket tool)

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Hey there! We don't have any video tutorials sadly. But here's a setup guide ^^

[fickle cobalt]

Ok thanks, but is it possible to add over 3 tickets at once without premium?

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1148)

[restive condor]

Yep, you can have as many as you'd like

[fickle cobalt]

Ok, thanks!

[hexed hinge]

Hi all how i can invite bot to another server

[dusky fossil]

Hello, you can invite the bot via the Ticket Tool Website or via its Discord Profile.

Website (on top)

[hexed hinge]

Ok thanks 😀

[iron night]

Gave +1 Rep to @dusky fossil (current: #330 - 1)

[pallid temple]

@restive condor u closed my ticket for no reason

[restive condor]

I'm sorry?

[pallid temple]

i was waiting on their response

i had already done my part

[restive condor]

Yes, thank you. It's already been escalated to management. It's ultimately up to them to decide whether to blacklist or not

[iron night]

Gave +1 Rep to @pallid temple (current: #330 - 1)

[pallid temple]

ah ok thanks

[restive condor]

We unfortunately can't provide any updates on the blacklist status, but thank you for the report

[pallid temple]

k

[mystic ingot]

السلام عليكم كيف انقل البريميوم لسيرفر ثاني؟

[humble sequoia]

نقل البريميوم

اذا أردت نقل البريميوم و جميع اللوحات و التاقات الى خادم آخر, يرجى تزويدنا بمعرف (ايدي) الخادم القديم و الجديد أو تستطيع إستخدام ميزة النقل لدينا بنفسك, تعلم المزيد هنا

كيف استطيع معرفة معرف (ايدي) الخادم.

ادخل على خادم الدسكورد الخاص بك اضغط بزر الماوس الايمن على اسم الخادم, ثم اضغط على Copy Id او تستطيع كتابة امر $id فالخادم الخاص بك.

تم حذف الخادم الخاص بي؟ لا استطيع معرفه معرف (ايدي) السيرفر؟

اذا تم حذف الخادم الخاص بك, يرجى الذهاب الى سجل البحث في المتصفح و ابحث عن اخر مرة قمت بإدارة الخادم. اخر عنوان الموقع سيكون هناك ارقام كثيرة. هذا هو معرف (ايدي) الخادم الخاص بك.

لا يمكنني العثور على أي منهما

الرجاء اخبار فريق الدعم انك لا تستطيع الوجود على معرف الخادم الخاص بك و سيساعدونك.

[lament prairie]

@mystic ingot وعليكم السلام ^

[mystic ingot]

شكرا

[lament prairie]

الشكر لله حياك

[junior cipher]

When a channel is closed, the user is redirected to our generic Rules channel.

is that a server setting, or a Ticket Bot setting?

[austere forge]

When a ticket is closed, Discord redirects the user to the first channel that has access to it. This is a Discord, not a Ticket tool. 🙂

[fresh shore]

When someone claimed the tickets we got option to control other staff members if they can talk or not is there way to add custom roles and their permissions if someone claimed the ticktes

Like if if someone claims a tickets i can set roles that can talk

[dusky fossil]

By going to Advanced Settings -> Claiming -> Ticket Claimed Roles, you can assign roles to the ticket owner. To change your staff's permissions when someone has claimed a ticket, you can go to Advanced Settings -> Claiming -> Change other support team permissions when claimed -> Edit Support Team Permissions. These are premium functions.

[fiery cave]

Even tho I set up the panel and the bot is in my server I’m unable to see it on the dashboard of the website

[dusky fossil]

I recommend sending a screenshot of what you see in the dashboard. It should look like this:

(The panel name being above)

[quasi jolt]

hello

[honest blade]

How do i make my ticket look like this?

Is this feature premium only?

[quasi jolt]

i got ticket toll premium from a friend

[quasi jolt]

and it dont work

[honest blade]

??

What don't work i asked a question

[quasi jolt]

I own server

so idk why it wont work

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[honest blade]

I'm not from the support team sorry. It's probably bc u don't have access of the server

[austere forge]

Hey there 🙂
see above

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[austere forge]

Hey there 🙂
see above

[quasi jolt]

Ok

[honest blade]

Oh so it's not premium

[quasi jolt]

thanks

i do have premium tho

[honest blade]

Can i make it dropdown style and when they click on it, they have to compile a form?

[austere forge]

correct 🙂

[austere forge]

sure !

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[honest blade]

Tysm

[austere forge]

follow instructions above for this

[honest blade]

Thanks

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 472)

[quasi jolt]

bruh it dont work

it wont let me log in now

[quasi jolt]

i see my server in dash board tho

[austere forge]

can i get a server ID or name to check pls

[quasi jolt]

Ok

ima get server id

[quasi jolt]

1241191911809617940

is server id

[austere forge]

alr, it seems that the white bot is not on the server, that's why you couldn't access the dashboard

you need the invite on your server

[quasi jolt]

oh

wait i need both bots on server?

i just kicked white guy

[austere forge]

How did your friend subscribe to premium? Via Discord?

[quasi jolt]

and i just added white guy

[quasi jolt]

probably idk

its 3 am for him rn

and hes not responding to dms

[austere forge]

alright, you can access your dashboard again now

[quasi jolt]

ok thanks

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 473)

[quasi jolt]

ok now ticket toll premium dosent work : (

[austere forge]

it seems that no subscription linked to your server is active

ask your friend how he got this "subscription"

[quasi jolt]

oki

[plush plaza]

PORTUGUES? AJUDE ?

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[honest blade]

can you help me

[austere forge]

can i get a server ID or name to check pls

[honest blade]

1262550634331377674

[austere forge]

ty, one moment

[honest blade]

im trying to make it dropdown style and form style

[austere forge]

alright, sur votre Dashboard > Panel configs > Dropdown

The last 🛡️ emoji doesn't look right, so you need to replace it - you've also added a space at the end of the emoji so make sure you don't add one.
You can use our emoji picker via the select button on the right 🙂

[honest blade]

oh u can see what i did? lol

[austere forge]

yes we have access to your dashboard for greater ease - but we can't change anything, only view 😃

[honest blade]

tysm bro i love it

[austere forge]

great! glad it worked 😄

[honest blade]

i have a question

will it mention these roles when a ticket is opened or not?

[austere forge]

nop, this option allows these roles to see the tickets that are open, if you want to ping certain role see below ⬇️

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[honest blade]

thanks, what does this mean

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 474)

[austere forge]

If, for example, you don't want a second embed to appear when a ticket appears and you have enabled Auto display form results it will usually display like image below

Otherwise use the {create.form.x} variable and replace X with the number of your question

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 475)

[quasi jolt]

why cant i thank myself

waw

[austere forge]

if you don't need help with Ticket tool, moove to #💬│general-chat pls 🙂

[honest blade]

thanks, i was testing it and this happened

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 476)

[austere forge]

you are just going too fast, wait for the counter and try again 🙂

[honest blade]

i did both things it looks very cool thank you so much @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 477)

[honest blade]

thanks @austere forge (twice bc u are a cool guy)

uuh

thanks @austere forge

[austere forge]

with pleasure 😄
glad it worked for you

[honest blade]

[honest blade]

i want um my ticket admins to be able to "delete" how do i do it?

and is the /claim ticket feature premium only? sorry i forgot

[austere forge]

You can go to the Dashboard > Panel configs > Buttons > Delete Ticket > Allowed Roles

and yes the claim button is a premium feature

[honest blade]

thanks!!

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 478)

[austere forge]

You're welcome, glad I could help !

[hushed yew]

Um.. when will I get my answer in ticket?

[humble sequoia]

Message from Grandpa Devツ

__Reminder: Our Ticket Tool Support Staff Team is volunteer-based. __
Our dedicated staff team works hard to address your queries and concerns, but please remember that they respond as and when they are available.

We understand that you might need prompt assistance, and we strive to provide timely support. However, given the volunteer nature of our team, there may be times when responses are not immediate.

Your patience and understanding in this matter are greatly appreciated. We are here to help, and we will get to your queries as quickly as we can. Thank you for your continued support and for being a part of our community.

Best regards,
@upper flower

Ticket Tool Support · Aug 9, 2024, 8:22 PM

[sudden ermine]

Is there a way to change the prefix ($) on the bot?

[pseudo ravine]

Hey there. You can go to the Dashboard > Server Configs > General Options > Command Prefix

[sudden ermine]

Ty! And when you said that I also found the question in FAQ, woopsies

[pseudo ravine]

You're welcome, glad I could help!

[hushed yew]

if I wanna update the panel do I need to send it again so if there any changes other members would be able to see it?

[pseudo ravine]

Hey there. Yes, you'll need to re-send the panel message

[spark tiger]

Salut, quelqu’un peut me montrer comment créer un ticket ?

[austere forge]

Bonjour 👋
Vous voulez installer Ticket tool sur votre serveur ?

[rich patio]

i want add ticket tool in my server

see

[dusky fossil]

Hello, you can invite the bot via the Ticket Tool Website or via its Discord Profile.

Website (on top)

[rich patio]

ok next😅

[spark tiger]

Oui

[stark rune]

1) **Inviter Ticket Tool sur votre serveur**.

Premièrement, vous devez inviter le bot dans votre serveur. Si le bot est déjà dans votre serveur, vous pouvez le personnaliser dans votre Dashboard.

**2) Créer un panneau**

Pour créer un panneau, merci de vous rendre dans Dashboard > Panel Configs > Create Panel.
Entrez un nom pour votre panneau (Personnalisez tous les paramètres optionnels comme vous les souhaitez).
Un exemple pour créer un panneau est illustré ci-dessous

3) **Envoyer le panneau dans un salon**

Si vous avez créé un panneau dans le Dashboard, vous pouvez l'envoyer par le bouton Send.
Sélectionnez le salon où vous voulez que votre panneau apparaisse.
Si vous avez d'autres questions, utilisez la commande /help > faq > option 1.
Un exemple pour envoyer un panneau est illustré ci-dessous.

Avez-vous un problème pour envoyer le panneau ?
Faite la commande /debug dans un canal avec Ticket Tool et assurez-vous qu'il a toutes les autorisations de Discord nécessaires.

[dusky fossil]

This is how to add it to your server, basically. If you need any more help, don't be hesitate to ask!

[austere forge]

suivez le guide ci-dessus 🙂

[rich patio]

i want room ticket

[dusky fossil]

What do you mean by that?

[rich patio]

i want found boot🙄

[spark tiger]

merci 🙂

[rich patio]

@pseudo glen

ittttttttt's

ezz

[austere forge]

Hey there 🙂
Do you want setup Ticket tool on your server ?

[tight latch]

hello
is someone able to help with the ticket bot when i open a ticket bot as a member a message doesnt come up and i want one to but as a mod the message is shown how do i set it so both can see it

@solid stream

@upper flower

[restive condor]

Hey there! Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened > READ MESSAGE HISTORY

[tight latch]

OMG THANK YOU SO MUCH

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1149)

[restive condor]

No problem!

[nimble galleon]

Hey everyone I can’t get my ticket tool to work without giving it administration powers.

I have it listed right under my @owner role so I’m the only role above it and it keeps “not responding “

Can anyone help me with this I’m trying to figure out out why I don’t want it to have admin power but when I /setup i get the same error

[austere forge]

Hey there 🙂
Make sure that the bot has: VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[nimble galleon]

I will double check my setting and tag u if I have more issues

[graceful iris]

Why when someone opens a ticket the ticket channel doesn't sync to the category?

[nimble galleon]

I think I got it I made a bot role then gave it ther perms and had to add the “BOT” role to the “CHANNEL”

[twin plinth]

Heya, how do i make it where people can only make tickets from one specific panel, and not run ./open anywhere?

[austere forge]

Hey there 🙂
Make sure Ticket tool has MANAGE CHANNEL - VIEW CHANNEL permissions for the category

[graceful iris]

Thank You!!

Thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 479)

[austere forge]

Hey there 🙂
On your Dashboard > panel configs > Command style - disabled Bypass channel list and set channel to monitoring
and if you want it to create a ticket from a panel let me know

[cursive ocean]

is there a way to have a close and delete button on the ticket at the same time so i can choose to close it or just delete it?

[austere forge]

Hey there 🙂
I'm not sure I understand? what do you mean?

[cursive ocean]

so i want to use the ticket tool like an application form, so i want to change the close button to "Recuit" so it gives roles on closure" but also have a "delete" button to reject applications without giving any roles

[twin plinth]

how do i access this dashborad ? thank you !

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 480)

[austere forge]

With Ticket tool it's not really possible to give roles with buttons - but you can give roles when a user creates a ticket

Dashboard > Panel configs > Ticket - Ticket Opened Roles and Ticket Closed Roles

[humble sequoia]

https://tickettool.xyz/manage-servers

[austere forge]

see above ⬆️

[cursive ocean]

yeh ive done that was hoping it could have roles on both but never mind!

[twin plinth]

thank youuuuu

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 481)

[austere forge]

You're welcome, glad I could help !

[manic bronze]

how can i add a ticket menu with multiple buttons such as support user report etc?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[manic bronze]

Ok thanks @dark kraken

[dark kraken]

Welcome , Glad I could help

[manic bronze]

Im encountering a small problem, im on mobile and when i try to add more than 2 the third one wont show up. I tried searching the name up many times but it just wont work, any ideas?

[main patrol]

In the server, there is the ticket bot and then when you press the application, it gives you a few questions and then you complete the application and then the ticket opens and I should be able to see the questions and the answers that they put, but I cannot see them everyone else can. How do I fix this?

[dark kraken]

Hello Hazel, Can you please try to click on the 3 dots in the upper side of the page , then Website on computer ?

[manic bronze]

Ok

It still only shows those two

[dark kraken]

Hey there, To automatically show the form answers, Follow this steps:

• Head over to the dashboard.
• Panel Configs
• Forms
• Enable Auto display form results on the as an additional embed.

[dark kraken]

Try to click on sync

[manic bronze]

Ok

Still not for some reason

I could just wait till tmrw and go on pc though

[dark kraken]

Make sure that you saved the panels you made

Click here and see if all of them are visable

[manic bronze]

yea i have 3

[dark kraken]

The third one doesn't show up because you are already using it to make the multiple panels (:

[manic bronze]

ohh so i gotta make another one named partnerships?

[dark kraken]

Yes, Or you can create a new panel with the name Main or something

[manic bronze]

Ok thanks

[dark kraken]

Welcome , try it and tell me if you still need any help

[manic bronze]

Ok

[manic bronze]

Thanks @dark kraken

[iron night]

Gave +1 Rep to @dark kraken (current: #94 - 9)

[manic bronze]

it worked

[supple kernel]

how do i add ticket tool to my channel

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[austere forge]

hey there, follow instructions above 🙂

[gilded hedge]

Heyo, so people can't press the buttons for ticket opening, it's very possible ive set it up wrong. Is there a way to do a full reset on the ticket system? Cuz I may or may not have COMPLETELY messed it up lol

Main issues I'm facing: People can't press the buttons, I've tried to delete and remake the panels but the dashboard shows "major config mismatch" i assume meaning the discord doesnt line up with the website

[pseudo ravine]

Hey there. Can you send the server ID in here? Not an invite, just the server ID

[gilded hedge]

1253827351179956326

[pseudo ravine]

One moment

What exactly is the error your members are getting?

[gilded hedge]

So theres two errors

1. My members are complete unable to press the button, it is greyed out and unclickable on mobile and pc

2. When I attempt to delete and remake the portal using both the website dashboard and built in deletion option, it gives me the "Major Config Mismatch" error on website dashboard and "This Interaction Failed" on discord built in deletion

[pseudo ravine]

Are your members in timeout? Or have they completed rules screening?

[gilded hedge]

My members are not in timeout, I don't know if theyve completed screening, but some have manually been verified.

[pseudo ravine]

I know that members need to complete rules screening before being able to click on buttons

[gilded hedge]

Got it got it perfect that's likely the issue for the buttons. People have been rushing it a little no problem there I'll let them know that for next time

I need to remake these panels (typos, set it up wrong and need to make some new messages for them.) but I can't delete the originals properly

[pseudo ravine]

You can't delete your only panel, hence the Major Config Mismatch error

[gilded hedge]

Ah got it. I'll set up a placeholder panel and redo them that way

Thanks!

[gilded hedge]

Thanks!

[iron night]

Gave +1 Rep to @pseudo ravine (current: #7 - 612)

[pseudo ravine]

You're welcome, glad I could help!

[keen cipher]

Is the bot offline? It's not working for me

[gilded verge]

if you're 100% sure that Ticket Tool bot is in your server, then you should get some error when you tried to use command or else 🤔

[keen cipher]

I someone kicked the bot apparently

I have it rejoin and it works again

[forest scroll]

/language

[gilded verge]

?

[spring hamlet]

someone bought premium for the bot and the bot didn't join the server.

[humble sequoia]

User's issue has been solved in another channel.

[pseudo ravine]

Hey there. Can you click on Server Configs and make sure that Ticket Tool White is selected?

[pseudo ravine]

Can you run the /botswitcher command and select Ticket Tool White?

[regal wedge]

Thanks

[twilit pelican]

I have one instance not joining logs show could not parse march time. Any ideas

[pseudo ravine]

Hey there. You can go to the Dashboard > Server Configs > General Options > Command Prefix

[iron night]

Gave +1 Rep to @pseudo ravine (current: #7 - 613)

[pseudo ravine]

It's just a reputation point

You can't, it was given to me

[mint umbra]

.

[scarlet pawn]

how do i buy premium

[pseudo ravine]

Hey there. You can subscribe by going to our website

[abstract anvil]

Hey.. Iam trying to integrate ticket tool into my server. I have completed the setup but now dashboard says "It looks like Ticket Tool isn't online or in any servers you have permission to access, " help pls

[abstract anvil]

@vernal onyx

[pseudo ravine]

There’s no need to attempt to ping the role, it won’t work, nor will it get you support any faster

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[pseudo ravine]

Try going through these steps first

[abstract anvil]

sorry about that

relogging worked to open dashboard but now i have, "BOT ERROR
Check your premium bot settings under Server Configs" ... but i have choosen Ticket Tool White

[pseudo ravine]

Can you send the server ID in here? Not an invite, just the server ID

[abstract anvil]

1271431442022400041

[pseudo ravine]

You have the gold bot selected as the active bot

[pseudo ravine]

You’ll need to use the /botswitcher command to switch back to the white bot

[abstract anvil]

not working

[pseudo ravine]

Make sure Ticket Tool has the “View Channel” and “Send Messages” permission in that channel

[abstract anvil]

Yea it worked

[pseudo ravine]

Did that solve everything?

[abstract anvil]

Yes dashboard loaded just fine too

Thank you for help ❤️

[pseudo ravine]

You’re welcome, glad I could help!

[abstract anvil]

Sorry to interrupt you again, but I have another question. Is there a way to create a voice channel that is associated with a text channel, but only accessible to mods and the ticket puller?

[pseudo ravine]

Unfortunately not

[abstract anvil]

I think it would be a nice feature

[pseudo ravine]

Feel free to suggest it

[humble sequoia]

Suggestions for Ticket Tool

To make a suggestion use the s!suggest suggestion command in #🤖│bot-spam. Note that you'll suggestion will be first reviewed by our Support Team before it's posted into #💡│suggestions, channel in which you'll be able to vote for other suggestions!

[abstract anvil]

Yup

[magic quest]

my ticket bot keeps saying this (the category exists and works for everything but the ticket tool

[ionic path]

Hi there! As the message says, please add Manage Channels to the Ticket Tool role on that category settings.

[magic quest]

i did

[ionic path]

As I’m not a staff I can’t see the logs of permissions, can you please run $debug on a channel that’s in that category and wait for a support member to help you?

[magic quest]

all i want is for the tickets that get created to end up in that category lol

[cosmic stratus]

how do i put this in a channel

[lone depot]

When I try to close a ticket, it says this...

And there's 2 buttons, and I only specified 1

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Hey there! See above please ^

[jade topaz]

Does the claim feature prevent other staff members from viewing the ticket? Or how does it work exactly

[restive condor]

Hey there! Dashboard > Panel Configs > Panels > Attached Panels - Remove any panel that's there

[restive condor]

Could I get your serve name or ID?

It looks like you have an invalid emoji

[restive condor]

Hey there! Not by default, but yes you can change other support team permissions when claimed

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[ionic path]

If someone can please help this person, just sending this so it isn’t forgotten

[humble sequoia]

━━ hope's inquiry has been moved to a ticket ━━

[dusky fossil]

-User left-

[manic bronze]

is this a real person

[dusky fossil]

This person is likely to be a scammer. I suggest not doing anything he/she says.

[scenic plinth]

@manic bronze provide me their ID please 🙂

Feel free to ping me when you do

Nevermind, someone did it for me. It's been taken care of, thanks for letting us know.

[frosty palm]

is it possible to transfer a bot to another server

[restive condor]

Hey there! As in, the Ticket Tool configuration?

[frosty palm]

as in premium ticket

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[desert vine]

How can I get my password, I have forgotten it. Username
KevinMeadows thankyou

[quasi jolt]

hey guys i need some help

a friend let me borrow his ticket toll gold

But when i put it on my server

it says i dont got acces to it

[dusky fossil]

Did you subscribe to the bot for your server?

Just inviting Ticket Tool Gold wouldn't work.

[dusky fossil]

..We can't help you in finding your password. Try Discord's alternatives or contact Discord itself. https://support.discord.com/hc/en-us/requests/new

[frosty palm]

way i cant manage the server

[jade topaz]

how do i verify?

[dusky fossil]

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
**3. **Dashboard Role (Level: 2)

[dusky fossil]

You do not have to verify in this server.

[desert vine]

No I need the password for xcell not discord

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[quasi jolt]

Thanks @dusky fossil

[iron night]

Gave +1 Rep to @dusky fossil (current: #202 - 2)

[late ember]

PRECISO DE AJUDA

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[frozen crypt]

Diga

[alpine hill]

how to set up that the ticket tool tags my stafgf team in new tickets

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[signal bane]

I have paid my bill 4 days ago and they still saying I have not paid

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[paper breach]

bot not pinging role and yeah it does have permission to ping roles

[pseudo ravine]

Hey there. Could you send the server ID in here? Not an invite, just the server ID

[paper breach]

589320128479494155

[pseudo ravine]

One moment

It seems like it should be pinging the role, do you have a screenshot showing that it's not pinging?

[pseudo ravine]

I'm assuming you have the Ticket Support role?

[paper breach]

yes i do

[pseudo ravine]

It seems like Ticket Tool does not have the Mention Everyone & All Roles permission on its role

[sly cypress]

hi... trying to find information on how i can get better stats... specifically trying to track activity by my moderation team. is this something that is simple with using the "claim" feature combined with having premium to see stats?

[pseudo ravine]

Hey there. What kind of stats are you looking for?

[paper breach]

well i someone removed it by accident
its working now thanks

[iron night]

Gave +1 Rep to @pseudo ravine (current: #7 - 614)

[sly cypress]

I'd like to get an idea of how active my moderator team is, which mods are handling tickets and which are not. So basically number of tickets claimed or Closed over a set time period, or number of tickets in which my mods have "participated" in.

[pseudo ravine]

You're welcome, glad I could help!

[pseudo ravine]

Yep, that's possible with the claiming feature along with the Statistics page on the dashboard

[sly cypress]

And that requires premium? or should work for the last 7 days without it (currently the claimed data is empty, but i'm assuming that's because we don't have claiming set up properly)

[pseudo ravine]

Claiming requires premium, yes

[sly cypress]

Ok thank you.

[harsh ferry]

Just wondering how to change this message, I'm not sure where in the panel configurations its at.

[pseudo ravine]

You're welcome, glad I could help!

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[boreal iris]

Bro can you tell me how I setup that people can send links in ticket as I make that no one can send ticket in server like auto mod but what I do with ticket people cant send links there can you tell me what to do

[pseudo ravine]

Please don't reply to a support members latest message for support. Just state your question/issue and someone will assist you

[pseudo ravine]

Are the links being deleted instantly?

[boreal iris]

Bro i got it fixed automatically

[pseudo ravine]

That's great!

[raven apex]

The CLAIM button has disappeared from me, and every time I type /CLAIM, it tells me that I am not from technical support

[pseudo ravine]

Hey there. Could you send the server ID in here? Not an invite, just the server ID

[raven apex]

1261040830341189693

[pseudo ravine]

One moment

None of your panels have claiming enabled

[raven apex]

How do I solve this problem?

@pseudo ravine

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[lone depot]

Yeah sure, hold on

1110954967914774579

[restive condor]

Checking

[restive condor]

Dashboard > Panel Configs > Buttons > Re-Open button

You have text in the button emoji field. You can only have a button there. Text goes on the below field

[lone depot]

oh thx

i didnt know

[restive condor]

No worries

[lone depot]

if you could modify it for me now I would appreciate it

[restive condor]

I cannot edit your Dashboard unfortunately

Just view it

[timid epoch]

help

How do I set up the ticket channel and make it work in a community with this bot?

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[austere forge]

Hey there, follow instructions above

[dull bloom]

hey we use ticket tool on our server but the Support Team Roles function doesnt work i added the role from the dashboard saved it but when someone opens a ticket the people with role i selected dont get to see the ticket how can i fix that?

[restive condor]

Hey there! Please make sure you applied these changes to the correct panel(s)

[dull bloom]

it is

[restive condor]

Alright, could I get your server name or ID?

[dull bloom]

1270475586573172917
𝘦𝘢𝘴𝘵:𝘱𝘳𝘰𝘫𝘦𝘤𝘵

[restive condor]

Looks good. Have you tested this with a brand new ticket?

[dull bloom]

yes

[restive condor]

I'll bring you into a ticket as I'll need a server invite

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[shut sequoia]

Hi

@restive condor

Are you here ?

[restive condor]

Yes

[shut sequoia]

Where is the Arab support??

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[restive condor]

There you go ^^

[shut sequoia]

Ok

Thanks

Is looked

[dark kraken]

@shut sequoia السلام عليكم ورحمة الله وبركاته، معاك يحيى
كيف اقدر اساعدك؟

[shut sequoia]

ارحب

وعليكم السلام

يا غالي انا قبل شوي فعلت البريميوم التجريبي

وابغا ازبط الاستلامات

ولا يزبطلي ليه ؟؟

[dark kraken]

تقصد أن الإداري يستلم التكت وتصير بإسمه صحيح؟
أو بالإنجليزي "Claiming"

[shut sequoia]

لا

ابغا اضبط اعدادات في موقع الداشبورد اسمها Claiming ولازم بريميوم وانا استخدمة البريميوم التجريبي ولا زبط

[dark kraken]

دخلت بوت البريميوم للسيرفر ؟

[shut sequoia]

لا

اول مره اسمعبه

لازم ادخله و يزبط

؟

[dark kraken]

لحظات لو سمحت بكتبلك رسالة مفصلة

تمام ، عشان تفعل استخدام بوت البريميوم بالسيرفر الخاص بك ، اتبع الخطوات التالية:

• توجه إلى لوحة التحكم
• Server Configs
• Invite Premium Bot

@shut sequoia حاليا دخل البوت عشان ارسلك الخطوة اللي بعدها

ما بدي اياك تتلخبط

[shut sequoia]

ابشر

تم ثم ؟؟

الو ؟؟

[dark kraken]

لحظات بسيطة ..

[shut sequoia]

خذ راحتك

[dark kraken]

@shut sequoia في لوحة التحكم ، إضغط على الزر اللي يكون جنب صورة السيرفر

تأكد أنك لما تضغط الزر ، الحالة تتغير من Free --> Active

[shut sequoia]

ارجع لنفس الداشبورد يعني و اسويها ؟

[dark kraken]

رابط مباشر : https://tickettool.xyz/dashboard

اه لازم من الداشبورد

[shut sequoia]

ثم

[dark kraken]

@shut sequoia اهم شي هنا ضبط ؟

[shut sequoia]

يب يب

[dark kraken]

الآن ، الخطوة التالية وهي تفعيل إستخدام بوت البريميوم بدلا من البوت التقليدي ، واللي بتتم عن طريق:

• Server Configs
• Select the bot you would like to use on this server --> Ticket Tool Gold

عشان تتأكد انه اشتغل ، جرب إستخدم أي امر خاص بالبوت بالسيرفر أو افتح تكت ولازم البريميوم هو اللي يرد عليك

@shut sequoia

[shut sequoia]

اك

طلع لي ذا

[dark kraken]

اخترت بوت البريميوم بإستخدام امر botswitcher ؟

@shut sequoia جرب روح للداشبورد وأرسل رسالة فتح التكت مرة أخرى (Panel)

[shut sequoia]

طيب

يعني افتح تكت

[dark kraken]

لا ، قصدي زي هيك

@shut sequoia لو ما فهمت قصدي خبرني عشان اشرح لك اكثر

[nova mesa]

How do I make it so a certain role can view tickets?

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[lone depot]

There's no Attached Panels thingy, if you are talking about this, hell nah, I'm not going to

[restive condor]

Scroll down and go into the PANEL section

[lone depot]

Aaaa ok

[restive condor]

Then remove any panel that's in the ''Attached panels'' field

[lone depot]

sorry I didn't read it clearly

[restive condor]

No worries

[lone depot]

Where's the section to translate the "created ticket" or "React with 🔒 to close the ticket"? Sorry if Im asking too many questions, the dashboard confuses me a little bit 😄

and also my first time using this

[restive condor]

Dashboard > Panel Configs > Buttons > Create Ticket Button

For the button ^

Dashboard > Panel Configs > Messages > Edit Panel Message

For the message ^

[lone depot]

No but like when you create a ticket it says "Created ticket #ticket-0001"

[restive condor]

No hay problema

[lone depot]

I wanna translate that

[restive condor]

That's not possible to be changed unfortunately

[lone depot]

Ohh damn

[restive condor]

It's one of the few messages that cannot be edited

[lone depot]

Not even with premium?

[restive condor]

Nope

[lone depot]

Well that isn't something to worry about at all, just telling a new idea 😄 make that message translatable

[restive condor]

Feel free to drop a suggestion

[humble sequoia]

Suggestions for Ticket Tool

To make a suggestion use the s!suggest suggestion command in #🤖│bot-spam. Note that you'll suggestion will be first reviewed by our Support Team before it's posted into #💡│suggestions, channel in which you'll be able to vote for other suggestions!

[rich patio]

@pseudo glen

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[restive condor]

Hey there! Could I get your server name or ID please?

Dashboard > Panel Configs > General > Create Ticket Button

Please make sure that this is correct. Right now, only that role and your support team can open tickets for that panel

Everyone can open tickets by default, if you disable support team only. It will work for everyone.

Or you can add the member role

No problem, glad to hear!

[quasi jolt]

Small question

can people like thank me if i help them?

like thank @quasi jolt

[dark kraken]

@quasi jolt Hello Trader ,Yes they can .

[quasi jolt]

W

[scarlet lagoon]

How can I set it up so that the ticket automatically closes 1 minute after it's resolved?

[stray rover]

Hello, i need more than 50 opened tickets for my discord. if i understand well, tickettool can help me to bypass the 50 ticket discord rate limit , by creating new ticket category once we reached 50 ?

[restive condor]

Hey there! What exactly constitutes as resolved?

[restive condor]

Hey there! Yes, you can set up overflow categories which are additional categories

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[stray rover]

so the next limit is the 500 discord channel ?

[restive condor]

That's right

[stray rover]

Do i need premium for that ? or the free vversion is ok ?

[restive condor]

You could transcript and delete closed tickets to avoid reaching that limit though

[restive condor]

Free version is good for this

[harsh imp]

ALGUEM ME AJUDWR

[spring hamlet]

how do i let someone go to the dash board?

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Aug 11, 2024, 12:03 AM

[worldly helm]

Hey there!
Look above ^^^

[long comet]

hiiii i need help, my members are not able to open a ticket but i don’t know how to fix it, could anybody help me?

[restive condor]

Hey there!

«You don't have permissions to use this»

Are your members seeing this message when they try to open a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[scarlet lagoon]

Once the ticket is closed, it should be automatically deleted.

[long comet]

tyyy it was the second 🩷

[restive condor]

Dashboard > Panel Configs > General > Disable TWO STEP TICKET

If you'd like for it wait one minute, setup an advanced automation instead with a 60 second delay from your Dashboard > Panel Configs > Automations

[scarlet lagoon]

y dont stend

y dont see this option

i whant to delate automatic de tickets when the support close

[restive condor]

Disable two step ticket please for that

[restive condor]

See above how to navigate to it

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[hushed yew]

How can I make someone with a specific role can't open a ticket?

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or buttons.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[jade topaz]

Hello, I want to ask how, when creating a ticket, the message I needed was immediately written to the chat

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[hushed yew]

I'm using a drop down style.
for example:

• help support
• staff Apply
  He can open help support but can't open staff Apply

[pseudo ravine]

Hey there. You'll need to go to the Dashboard > Buttons > Create Ticket > Disabled Roles

You'll need to do this for the staff Apply panel

[hushed yew]

Thanks

[iron night]

Gave +1 Rep to @pseudo ravine (current: #7 - 615)

[pseudo ravine]

You're welcome, glad I could help!

[jade topaz]

Sorry, where is the "Ticket Settings"?

[pseudo ravine]

The 3rd option

[jade topaz]

Thank you

[pseudo ravine]

You're welcome, glad I could help!

[spiral oxide]

Necesito ayuda

[unkempt cairn]

How do I do that?

[jade topaz]

How can I allow members to open and close tickets freely?

[thorn halo]

hey there, i believe that feature is premium

[thorn halo]

could you elaborate?

[jade topaz]

I want to create a private channel with tickets on my server, but I can't do it.

[thorn halo]

a private channel with the open ticket panel embed?

[jade topaz]

I just joined this channel and I don't really understand this. Can you tell me more about this tool?

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[nimble galleon]

Hey guys is /claim a paid for service it’s telling me “claiming not enable

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[jade topaz]

Ticket limit reached, You already have 1 tickets open of the 1 allowed for this panel

i want to make it to 10+

[pseudo ravine]

Hey there. You can go to the Dashboard > Limits > Open Tickets > Open Tickets each user

[arctic jewel]

Olá, vim falar que eu levei exílio, eu era cabo e não sabia que era proibido falar da escola e acabei levando exílio, o senhor devolve minha patente ou eu tenho que fazer do início?

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[jade topaz]

How do i setup Tickets Tool?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! See above please ^^

[nimble prism]

why istn dashboard opening

[restive condor]

Hey there! What exactly seems to be the problem? Any error message?

[lament prairie]

big bot?

@jade topaz قول سؤالك بالعربي لو مو مرة بالإنجليزي ، هساعدك

مو مشكلة قول سؤالك بالعربي وهساعدك لو اقدر

[humble sequoia]

بريميوم Ticket Tool عبر ديسكورد <:NewIcon2:1018858813266333706><:NewIcon1:1018858809541804124>

يمكنك الآن شراء اشتراك بريميوم مباشرةً من ديسكورد عبر الapp directory او من حساب البوت على سرفرك.

<:TTWarning:1034178155872784494> ! معلومات هامة ! <:TTWarning:1034178155872784494>

لا تطرد البوت الذى اشتريت بريميوم عبره من سرفرك.

ماذا اختلف؟

سعر الاشتراك الشهري اصبح 5.99$ بدلا من ٦$
الاشتراك السنوي غير متاح فى الوقت الحالى عبر ديسكورد.

لا تطرد البوت حيث ان ذلك سيلغى الاشتراك تلقائيا.
لشراء اشتراك ستحتاج الى حاسوب او يمكنك استخدام الجوال و الذهاب الى
Application Directory
يوجد احتمال ان تكون بحاجة الى ارسال الامر /premium فى سرفرك لربط اشتراك سرفرك عبر ديسكورد بلوحة تحكم البوت.
لا يمكن نقل اشتراك من سرفر الى اخر.

[lament prairie]

@jade topaz ^

الشكر لله حياك

[proud dagger]

does the ticket owner permissions apply to added users with /add command in a ticket?

[restive condor]

Hey there! Yes, that's correct

[fluid forge]

السلام عليكم كيف امنشن رتبه في

@lament sandal

@lament prairie

[slender minnow]

There's no need to ping for help. You can #🎫│make-a-ticket to get help from our arabic team.

[lament prairie]

وعليكم السلام ، {ID} إستبدل ID بإيدي الرتبة

[fluid forge]

?

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[lament prairie]

@fluid forge تأكد ان البوت عنده البرمشنات الي بالصورة

[versed orbit]

Can I view old tickets on the dashboard?

[austere forge]

Hey there, Not possible on the Dashboard, only if you have setup a channel transcript 🙂

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[fossil hound]

Idk

[versed orbit]

I have that but i forgot to do it one time and the transcripts don’t save automatically when I close the ticket

[austere forge]

The transcript save automatically is a premium feature, if you don't have a subscription it doesn't work

[versed orbit]

Ok thanks

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 483)

[paper plank]

jo can someone mabye help me to get a font on tiktok somebody told me that yall could help me

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[merry raft]

i got hacked what should i do now

i got the players name

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[hasty monolith]

ola

[humble sequoia]

Olá, adoraríamos ajudá-lo, mas se você não nos disser no que precisa de ajuda, não poderemos ajudá-lo :(

[hasty monolith]

oiii aonde posso fala br aqui?

@humble sequoia

[restive condor]

Voce precisa de ajuda?

[hasty monolith]

desculpa

errei, aonde posso fala portugues?

[restive condor]

Sem problemas, voce pode falar portugues em #💬│gen-chat-multilingual

[hasty monolith]

ok

[jade topaz]

how do i report a server that uses the bot

they're using it for illegal shit

[restive condor]

Hey there! Go ahead and #🎫│make-a-ticket and we'll take a look

[hasty monolith]

dan

sera que posso fszer bot de tickwt me espirando no ticket tool?

[restive condor]

Contanto que voce nao o copie completamente, sim, voce pode

[hasty monolith]

eu meu e bem diferente

ele tem mais coisas

[restive condor]

Sem problemas entao

[hasty monolith]

to fazendo na ghost

@humble sequoia oi

[wicked hill]

@restive condor

[restive condor]

Yes?

[wicked hill]

im confused why it says “You don’t have permission to use this ticket” i’m trying to enable it so people can use it

[restive condor]

Could I get your server name or ID please

[wicked hill]

wait

[wicked hill]

How do i find that out?

[restive condor]

You can use the $id command on your server

[wicked hill]

1272234469780226184

[restive condor]

I can't seem to find that server. Could you please check the following:

«You don't have permissions to use this»

Are your members seeing this message when they try to open a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[hasty monolith]

dan como e dono ingles

vc pode. me diz so isso

[wicked hill]

1265508378445217792

try this one,

[hasty monolith]

@hasty monolith

[restive condor]

O q você quer dizer?

[hasty monolith]

traduçao de dono

[restive condor]

Dashboard > Panel Configs > Buttons > Create Ticket Button - Disable support team only please

[restive condor]

Owner

[hasty monolith]

valeu

deve ser legal ser ajudante de bot famoso

[restive condor]

Sim, obrigado ❤️

[wicked hill]

remove this?

[restive condor]

No, go into the "Buttons" section

[wicked hill]

oh alr

[restive condor]

Then into the create ticket - edit button

And disable Support Team Only

[wicked hill]

Thanks

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1161)

[wicked hill]

lmao

[royal cove]

Is the subscription for all servers or just for 1 server?

[dark kraken]

Hey there , The Premium subscription can be only activated in one server

[royal cove]

Oh, okay.

Thanks for the answer! ^^

[dark kraken]

Welcome , Glad I could help

[royal cove]

thanks @dark kraken

[iron night]

Gave +1 Rep to @dark kraken (current: #84 - 11)

[royal cove]

👍

[azure shuttle]

hey, having a weird issue and i cant seem to log into the ticket tool dashboard. when i get to the dashboard it just says "login with discord"

so i do, and then it just doesnt do anything. i keep clicking "Authorize" but nothing happens. ive had the page loaded for a few minutes now and i still cant log in

any ideas?

[pseudo ravine]

Hey there. That seems more like a Discord issue. Could you try again in a few minutes?

[azure shuttle]

ive been trying on and off since wednesday this week and ive been getting the same issue

was hoping time would resolve it but it hasnt seemed to? thats why im bringing it up here. not sure if theres a fix for that

[pseudo ravine]

That's not something we can fix/control unfortunately

[azure shuttle]

does anybody know what i can do to fix this? or if theres anything to do? im locked out of the dashboard for my premium account which is no good because i need to modify some ticket settings :/

[nimble galleon]

Y’all I do understand I have the bot in my “BOTS ROLE “ with all perms but it’s not working

^

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[lament prairie]

@nimble galleon check

[nimble galleon]

It has everything

That’s what I did ^ I think I found why it doesn’t make sense I have a “BOTS” ROLE with all perms needed and that role added but I have to manually go in anc click the ✅ in each category instead of leaving it in the middle?

[azure shuttle]

fixed it: i had to re-log in with discord. i used the QR code method but you can use any method. this allowed me to fix it and authorize, getting to the dashboard

in case anyone has this issue in the future ^^

[lament prairie]

give View Channels and Send messages permission to the bot from the category settings

sorry for being late my internet bad 🙏🏻

[nimble galleon]

That’s what I had and still have to go manually I don’t see the sync option all the time

[nimble galleon]

It’s still not working with the category & channel it keeps sending the ticket too the top instead of where I want it

What does “skipping this category”mean?

I’ve never had this issue

[lament prairie]

go to the dashboard then
Category -> Category Created/Opened -> Choose the category you want the ticket open at

[nimble galleon]

Done already

[lament prairie]

and this problem didn't sloved?

[nimble galleon]

No im 🤯 trying to wrap my head around it

It should be sending the ticket to the channel

[lament prairie]

In your case , you only have to modify the settings in the category called #MW3 - ZOMBIES

if you already do it can I have a photo?

[nimble galleon]

Negative I’ve done it all the 4 channels under the category

[lament prairie]

do the same for the category, not only the rooms

[nimble galleon]

Yes I’ve done it for the category + the 4 channel the “BOTS ROLE” in in all 5 with all the same perms . + I had to manually change the perms in each because it wasn’t syncing

[lament prairie]

can you send me a picture for the category?

[scenic relic]

كيف اعمل هكذا

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[dark kraken]

^^

لو ما فهمت شي معين من الكتابة اقدر اساعدك بالترجمة

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> قائمة الخيارات / Drop-down

تحل قائمة الخيارات محل الأزرار الموجودة في رسالة لوحة التذاكر الخاصة بك وتستخدم القائمة مع جميع اللوحات الخاصة بك. لإعداد هذا، توجّه الى إعدادات اللوحة، وحدد لوحة التذاكر الرئيسية.

<:Numbericons1:1018864164032225340> تمكين نمط الخيارات

أولًا، عليك تفعيل نمط الخيارات. وبعدها يجب عليك إضافة عناصر في محرّر الخيارات. الآن يمكنك البدء بتعديل الخيارات الخاصة بك!

<:Numbericons2:1018864168041971712> محرر الخيارات

كل سطر في محرر الخيارات يمثّل سطر من قائمة الخيارات على الدسكورد. يمكنك إضافة المزيد من الخيارات، بواسطة الضغط على

أولًا، عليك إختيار لوحة تذاكر. هذه هي اللوحة التي سيفتح لها هذا الخيار تذكرة.
لا تقم بتحديد نفس اللوحة مرتين. يجب أن يكون لكل خيار لوحة مختلفة

وبعد ذلك يمكنك وضع عرض. هذا هو عنوان هذا الخيار وسيظهر في قائمة الخيارات. يمكن تعيين الوصف مباشرة بعد ذلك، والذي سيكون أسفل العنوان باللون الرمادي.

بالإضافة إلى ذلك، يمكنك تحديد رمز تعبيري (إيموجي) سيتم عرضه أمام كل خيار. يمكنك إما إدخال معرف الرمز التعبيري يدويًا أو تحديده في أداة التحديد.

المشاكل الشائعة ⚠️

• اللوحة لا تعمل؟ تأكد أنك قمت بإدخال رمز تعبيري صحيح.
• الخيار لا يظهر؟ تحقق مما إذا كان هناك خياران لهما نفس اللوحة في محرر الخيارات.

$ardropdown

[dark kraken]

@scenic relic الأولى عشان تضبط انه يكون أكثر من Panel ، الثانية عشان تخليهم على شكل قائمة

أي شي تحتاجه منشن

[hasty monolith]

Como posso customização o ticket

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[dark kraken]

^^

If you can talk in English , I can help you (:

[hasty monolith]

Test

[nimble galleon]

Hi @lament prairie

So I got my tickets working but each channel is gonna have a ticket is there a way to make the ticket spawn under each channel or will they only spawn in the category

[worldly helm]

Hey there!

You have to select the categorys on the dashboard for every one of your panels

[scenic relic]

كيف اضع صوره هنا

[worldly helm]

مرحبًا!
هذه ميزة خاصة بالنسخة المميزة فقط

[kindred solstice]

Acept all sem quere.

[jade topaz]

Is there a command to mass make tickets?

[muted totem]

why doesnt right roles come up

[worldly helm]

Hey there!
Refresh the page.

[humble sequoia]

Blindo's issue has been solved in another channel.

[muted totem]

whats a place holder

[restive condor]

Hey there! That's what will be shown in the dropdown menu, before they click it and the different options show up

[muted totem]

ok thx

[lunar lava]

how do i fix thhiss

[restive condor]

Hey there! Could you run the /debug command please

[lunar lava]

its not workking

[restive condor]

Ticket Tool is missing the SEND MESSAGES permission for that channel

[lunar lava]

oh

[fresh rune]

كيف اسوي نفس الي في الصوره

احط اكثر من botton

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[lament prairie]

@fresh rune شيك الرسالة الي فوق لو في شي ما فهمته خبرني اترجمه لك

[fresh rune]

يعطيك العافيه

[lament prairie]

الله يعافيك حياك

[lone carbon]

How do I make a channel for the bot to be in?

[dark kraken]

Hey there ! , To send the panel message to a specific channel , follow this steps:

• Dashboard
• Panel Configs
• Choose the panel
• Click on Send
• Choose the channel
  Then click on send again

[lone carbon]

Thx!

[dark kraken]

Welcome dear

[gilded hedge]

Is there a way to allow more people to edit the bot via dashboard? I'm afraid I, the owner of my server, am useless with bots. My bot manager knows what he's doing, I do not.

[dark kraken]

Hey there ! , All the members who has a role with Administrator permission can reach your server in the dashboard.
If you want to see what are they doing , You can go to Dashboard --> Dashboard History

[gilded hedge]

Thanks!

[gilded hedge]

Thanks

[iron night]

Gave +1 Rep to @dark kraken (current: #77 - 13)

[dark kraken]

Welcome ,Glad I could help

[fading galleon]

Quick question, I hope. I've enabled Forms on one of my ticket panels, however, I am unable to delete a question. Am I missing something and/or is there a way to delete a question from the form?

[pseudo ravine]

Hey there. You can click on the Remove button

[torn hatch]

Quick question, what variable do I use to mention myself when someone makes a ticket

[dark kraken]

Hey there , Do you mean by "myself" your account @torn hatch / the ticket creator ?

[torn hatch]

do you see how in the picture it says

like a skin seller will get back

how do i ping a role

[dark kraken]

<@&roleid>

[torn hatch]

would i put that

then after the id part

put numbers?

[dark kraken]

You can get the role id by clicking a right click on it , and then copy role id

[torn hatch]

<@&roleid535595160189403136>

[dark kraken]

[user] Hello! A <@&roleid> <@&roleid> will answer your ticket slowly! <@&roleid> .
That's how it been written here

[dark kraken]

Without "roleid"

[fading galleon]

THANK YOU! I'm an idiot that had my window off the screen. You're the best!

[iron night]

Gave +1 Rep to @pseudo ravine (current: #7 - 619)

[dark kraken]

<@&535595160189403136>

[torn hatch]

thank you so much

[dark kraken]

Welcome Torment , Glad I could help you

[storm pond]

So I’m trying to make it where my trader and admin tickets are separate and trader dosent have access to admin tickets I have two different tickets set up

[pseudo ravine]

You're welcome, glad I could help!

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[pseudo ravine]

@storm pond Read this ^ Make sure they're different between your panels

[modest kraken]

Hey guys, I am trying to figure out if there is a fake ticket tool in this scamming Discord I found. Is the Ticket tool bot with the discriminator #4240 a legit bot?

[gilded hedge]

Heya, got a message saying "Transcript channel not set. Select a transcript channel in the dashboard" however both the dashboard and inbuilt panel editor say there is a channel set.

It is all the same panel

This is the same for all of my panels.

nvmmmmm

im bein dumb

my darling bot manager who actually knows what a bot is fixed it. turns out it was from an old ticket, before i updated my panels. fixed now. sorry. ill leave this here as a cautionary tale.

[dire tree]

does anyone mind helping me?

im still so confused on how to do this

[dark kraken]

Hey there ! , Your server already has 500 Channels , so you can't create more
Delete some of them to make a space for the ticket channels

[dire tree]

I'm trying to create a ticket so I can appeal an accidental ban on a server that isnt mine, does this mean I have to wait until all tickets are accepted till can do this?

[proud osprey]

Hi, what bot should I add if I don't have the premium?

[quaint pond]

How do I give someone perms to setup the ticket