🆘│community-support

[wanton cipher]

ty

[iron night]

Gave +1 Rep to @humble sequoia (current: #17 - 326)

[west fractal]

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[gilded verge]

you're not helping anyone, so use #🤖│bot-spam for commands

[west fractal]

are you able to help me?

how do i make a Ticket have embed?

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[gilded verge]

the embed is added by a default 😳 check

[west fractal]

it does not let me click any of those

[gilded verge]

your screenshot shows that you're trying to edit the 2nd embed but in free version, you can use only one embed

[west fractal]

it still does not work

[gilded verge]

it works as it should but you can edit only the Embed Description

[west fractal]

ahhh

i thought u could add a image

[gilded verge]

only the shaded fields are not able to change ^^

[west fractal]

Show how do i get to add a image?

[gilded verge]

hm...

[west fractal]

Cause im using the dropdown and would like it to be a Embed

[wanton cipher]

Hi, I'm having trouble on the claim button, it won't show

[gilded verge]

generally we could add the link to the image in Message Content field but uh... i don't think that's how you want to do it so im afraid i won't help much ://

[wanton cipher]

even tho it's activated in the site panel

[humble sequoia]

How does claiming work?

Our claiming feature allows your support team to assign tickets to a support member. With this feature you will be able to change the ticket's name, it's category and permissions! We highly encourage you to explore this feature by checking our Claiming Options Documentation

Note: This is a 💎 Premium exclusive feature.

[west fractal]

ill try that and see

[gilded verge]

Hey @wanton cipher, check

[wanton cipher]

alr tysm

[wanton cipher]

ty

[iron night]

Gave +1 Rep to @gilded verge (current: #9 - 531)

[west fractal]

How do i get there?

[gilded verge]

you can put your image into imgur then use the link from there ooooor send into some discord channel, then copy the link and paste it into message content field ^^

[west fractal]

Where is content field?

[gilded verge]

here exactly

[west fractal]

ahhhhhhhhh

[vivid pelican]

hey, is there a way to restart the ticket count?

[gilded verge]

Hi, please do not use reply discord's feature when the message wasn't for you, especially when you turned on the ping.
As for your answer, in Panel Configs you can click on the Set Count button ^^

[vivid pelican]

Thank you for answering my question. I'm sorry that I replied to your message when it wasn't for me. It won't happen again

[ruby lintel]

$help

[humble sequoia]

https://discord.gg/tickettool

Frequently Asked Questions

Identifiy the number of your question and select it using the menu at the end of the message
- How do I create a panel?
- How do I send a panel?
- How can I grant my team access to tickets?
- How do I add/remove users from a ticket?
- How to automatically ping my support team on a ticket?
- How do I set what category tickets are created in?
- How does claiming work?
- What is the prefix and how do I change it?
- How do I limit the number of tickets a user can create?
- How do I set a transcript channel?
- How do I set permissions for tickets?

[ruby lintel]

How do I make the bot premium?

[gilded verge]

you're not helping anyone, so use #🤖│bot-spam for commands

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[gilded verge]

oh wait, i misunderstood XD

[gilded verge]

https://tickettool.xyz/premium

[brittle brook]

how can i make a custom command that changes the name of the ticket? im using this bot to make an application to join a clan and i want to have a /accept and /deny command that change the name of the ticket to accepted-#### or denied-#### and then closes it.

[lilac junco]

I think you'll need premium for that.

[brittle brook]

alright could i make it give roles to the creator of the ticket instead?

[lilac junco]

I'm not sure about that one.

You'll need to a log channel for the bot.

[restive condor]

That is the copy what you use in the command.
If you have a custom command called $say and the reply to the command is {argument.1}, Ticket Tool will copy and re-post everything after the command (unless you have more than one argument and you separate by a comma)

[hasty chasm]

why cant i use premium and cant use claiming

[restive condor]

Hey there! Have you enabled claiming?

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[hasty chasm]

idk what to do

never mind

thank you though

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1058)

[hasty chasm]

how do i add the unclaim command

[sour solar]

yo im trying to make a pop up for when someone openes a ticket. is that a priumum feture?

[humble sequoia]

━━ salabros's inquiry has been moved to a ticket ━━

[idle flint]

What do you mean "add" the command?

[hasty chasm]

i thought there was a unclaim commands

[idle flint]

using the $claim command (or button) a second time will unclaim

so once to claim, click again to unclaim

[lilac junco]

What do you mean by pop up?

Like you get a notification or something?

[restive condor]

They were already helped ^

[lilac junco]

Oh alright!

[pale vortex]

Hi

[sour solar]

hi

[pale vortex]

I want help

But in Arabic to understand

Please

[sour solar]

maybe i can help

[restive condor]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[pale vortex]

I can't open ticket I don't know why

[lilac junco]

Try again?

[pale vortex]

I can't

[lilac junco]

Does it say interaction failed or something?

[pale vortex]

He say that the ticket is rushed but I don't way

[lilac junco]

Must be a bug or something

[jade topaz]

guys

when i tried to make ticket it says channel limit

how to fix it\

[stray crater]

Hi

[jade topaz]

hi

[restive condor]

Hey there! Discord has a limit of 500 channels per server.
It appears that server has reached such limit.

Please contact server staff for them to clear tickets, in order for new tickets be created

[stray crater]

how can i put tiket tool in my server

[jade topaz]

okay so that means i need to talk to them and say like yo can you clear tickets to make a new ticket?

[restive condor]

Correct

[restive condor]

Hey there! See below please

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[stray crater]

Ok bat it doesn't look like that when I try to do it

[lilac junco]

You want to add it into your server?

[stray crater]

No I want to make it work

[lilac junco]

You'll need to set it up

[stray crater]

😭

I,m lock in

[lilac junco]

Follow these steps.

[stray crater]

Tha tiket is in my servar

☺️👍

[lilac junco]

You will need to set it up through the dashboard and manage its permission.

Thats the way to make it up.

[stray crater]

Ohhh ok

[lilac junco]

Follow these steps

[lilac junco]

This

It will help you.

[stray crater]

@lilac junco ty👍

[lilac junco]

Thanks to Dan not me.

[iron night]

Gave +1 Rep to @stray crater (current: #328 - 1)

[stray crater]

@restive condor ty☺️

[weak mist]

is there a way to send all custom commands like the help command?

[lilac junco]

What do you mean by that?

Like a list of all custom commands?

[weak mist]

yes!

[lilac junco]

I mean then you'd have to create a custom command and name it whatever you want, then type what you want to be sent when a user uses the command.

[weak mist]

I'm tried to avoid that since i have a lot of custom commands

[lilac junco]

Then I don't think there's any other way.

[weak mist]

dang

thanks anyways!

[worldly helm]

The /help command works in your Server aswell.

[lilac junco]

Np!

[weak mist]

I tried that too but I didn't see anything about custom commands

[lilac junco]

You want all of the custom commands to be sent in 1 message right?

[weak mist]

yeah

[lilac junco]

Like the help command?

[weak mist]

something like that

[worldly helm]

So you want to know how to set up custom commands?

[weak mist]

I was just looking for a "native" solution before doing it manually myself

[worldly helm]

Soo you want a command that shows all of the commands?!

[weak mist]

yes all the custom commands

[worldly helm]

Your custom commands?

[weak mist]

yes

[lilac junco]

Like this

Custom commands:

/whatever
The command's description

/whatever
The command's description

[weak mist]

exactly

[lilac junco]

Ohh

[worldly helm]

This is not a thing you can do. You have to set up and extra custom command for that.

[weak mist]

I was just wondering if there already is something for that

[worldly helm]

There isnt, no.

[lilac junco]

There's not, you'll need to make a custom command for it.

[worldly helm]

I just said that… no need to copy me

[lilac junco]

My bad, apologies.

[worldly helm]

;)

[weak mist]

I guess thats what I'll have to do :/

But thanks @worldly helm and @lilac junco

[iron night]

Gave +1 Rep to @worldly helm (current: #39 - 81)

[weak mist]

thanks @lilac junco

[lilac junco]

Np!

[worldly helm]

Yes, if you have any other questions. Let me know. :)

[weak mist]

gladly!

[weak mist]

tried to rep you but i guess you have norep on :p

[lilac junco]

It's okay! I'm looking forward to help others, not for reps :)

[worldly helm]

He doesnt have norep on. You cannot give 2 reps in one message or in a short amount of time.

[weak mist]

hm thats stupid but oh well 😅

[worldly helm]

Its blocked due to abusing. (With 2nd accounts)

[honest blade]

is it possible to NOT allow certain roles to create tickets?

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or buttons.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[idle flint]

see above

[honest blade]

like a specific ticket?

not all tickets

[humble sequoia]

Button Options

Enable Button
Hide or show the button

Emoji
Select an emoji to show on the button
You can either select one or use a valid Emoji ID

Button Text
Edit the text that's shown on the button

Button Color
Select one of four colors for the button. Grey, Green, Red, Blue.

Support Team Only
Enable this to only let your support team click that button

Allowed and disabled roles
Edit what roles can use or not use this button

$buttonoptions

[idle flint]

For the specific ticket (panel) you want to block, you could disable the role from using the Create Ticket button

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

Yes, you need to change the ID for every panel. (If you want to ping another role in every panel)

1: are you sure you set up the right panel?
2: May i please see your Ticket Message.

Okay, what is wrong with it?

[lilac junco]

You sure you wrote the ID correctly?

[worldly helm]

Let me help him please. We dont need 2 ppl to help one person.

[lilac junco]

Ok sure, just tryna help, my bad.

[worldly helm]

You're all good, just remember. One person is enough

[lilac junco]

Alright 🫡

[worldly helm]

Yes, you have to the change the ID for every panel.

For example: General Support Panel pings general Support ping. Appeal Panel pings appeal support

[worldly helm]

Can you show me the ticket message of another panel

Sorry what?

We only provide Support for this bot.

[quasi ivy]

Is there a way to make it so that when a ticket is made, a thread is automatically made under it

[worldly helm]

Wierd issue, please wait for staff to assist you or create a ticket at #🎫│make-a-ticket .
sorry :(

[strong aspen]

Moin Habe eine frage wie bekomme ich das hin wie auf dem bild , also das jz nach 1 stunde keine antwort so eine nachricht beispielweise kommt?

Hello, I have a question, how do I get it like in the picture, i.e. after 1 hour there is no answer, for example a message like this?

[worldly helm]

Hallo!
Wie geht es dir. Ich kann dir dabei helfen.

[lilac junco]

Make a German support ticket.

[worldly helm]

I am german...

[lilac junco]

If you understand German then she can help!

Lisa can help you.

[worldly helm]

He* 😭

[lilac junco]

HE??

😭

[worldly helm]

Lias not lisa

[lilac junco]

I mean Lias😭

Mb mb sorry 💀

[worldly helm]

Dies wird "Ticket Message" genannt.
Willst du dass dein Support team automatisch gepingt wird?

[strong aspen]

ja und das diese nachricht automatisch nach bestimte zeit wo keiner vom support antwortet das kommt

da wo ich es gesehen habe wird es immer 1 stunde später gesendet wenn keiner vom support antwortet

[worldly helm]

Dass geht leider nicht. Nur mit Premium. Wenn du willst kann ich dir eine anleitung schicken wie dass support team automatsich gepingt wird. Ist das okay?

[strong aspen]

gerne

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[strong aspen]

habe 7 tage freies premium aktiv

[lilac junco]

Like what thread, can I get an example?

[strong aspen]

ahh

[worldly helm]

Folge der anleitung über mir ^^^

[strong aspen]

ok

[quasi ivy]

it would look this this, but the thread is automatic and not needed to run a command like /thread or /notes

[lilac junco]

I don't think there's an option for that.

[humble sequoia]

Thread Style Tickets

Thread Style Tickets allow for the grouping of tickets into threads under a parent channel, as opposed to channels that are grouped under categories.

You can enable this feature by heading to your server's Dashboard➞ Panel Configs ➞ Thread Style Tickets and selecting a channel under which Ticket Tool will create threads.

For this feature to work properly, Ticket Tool will need these additional permissions, Create Private Threads, Send Messages in Threads, and Manage Threads.

Support Team roles will not be able to see newly created tickets by default, to make this the standard behavior, enable the Auto add team to thread option in the dashboard. This will ping your support team roles so the ticket shows up in their channel list.

:warning: Note: Claiming, granular permission settings and the ability to use the /add and /remove commands are incompatible with Thread Style Tickets.

-# Please note that this is a premium feature.

[lilac junco]

Oh there is, my bad!

It's a premium feature, so you'll have to buy the premium bot.

[worldly helm]

no, that is not what he is asking. He is asking if the bot can auto open a Thread ON the ticket. not Tickets with a thread style.

[lilac junco]

Ohhh.

Can the bot auto open or you'll have to run a command?

Ahh.

Nice, thanks for letting me know.

[strong aspen]

Habe ja 7 tage trail premium, wo mus ich denn das einstellen?

das andere hab ich eingestellt

[worldly helm]

Dies ist bei automation.

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[strong aspen]

ahhh

[worldly helm]

^^^

[strong aspen]

danke

[worldly helm]

Kein problem :D

[restive condor]

Hey there! Yes, you can create automatic threads along your ticket channels from your Dashboard > Panel configs > Ticket > Private Thread

Please note this is a premium feature

[quasi ivy]

Thanks guys

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1061)

[quasi ivy]

thanks @lilac junco

[hoary pier]

Hi

How can I make a partnership with you?

[lilac junco]

Partnership apps are currently closed.

When partnership applications are opened, they'll be announced in #📣│server-news

[peak temple]

السلام عليكم

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[lilac junco]

والسلام عليك أيضاً! هل تحتاج إلى مساعدة مع البوت؟

[peak temple]

هل تستعمل مترجم 😂😂

[lilac junco]

Use this channel for bot support purposes, do not chat here.

[peak temple]

Hi can I apply to management

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_es: Spanish
:flag_br: Portuguese

[worldly helm]

Hehe, i set up that you can't say "Sigma" "Skibidi" or "Ohio" In my Server :P
It gets deleted and you'd get a dm from Ticket Tool :D
but how can i add that if you say ohio it triggers the same Message as Ohio
Do i have to make another custom command for that?

[pseudo ravine]

Make sure Case Sensitive is turned off

[worldly helm]

Thanks @pseudo ravine :P

[iron night]

Gave +1 Rep to @pseudo ravine (current: #7 - 595)

[rose remnant]

Who do I contact to report someone using this ticket system to scam people with fake support links to scam / obtain info from people ?

Seems that there are some people that are using this wonderful tool to commit fraud / crimes against others. I would like to report a username with respect to this issue.

[austere forge]

Hey there 🙂
you can move to #🎫│make-a-ticket

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[static sable]

@humble sequoia @humble sequoia

Opa como viro lider

[gentle cloak]

how do i find the panel id because the bots help confused me?

[fossil orchid]

How do I get the ticket tool premium bot?

[restive condor]

Hey there! You must purchase premium to access the premium bot
https://tickettool.xyz/premium

[gloomy oracle]

I have i question i have bot on my discord server And i don't have its on website

[restive condor]

Hey there! The ID is the number in front of the panel name.
For example, this panel's ID would be 1

[gloomy oracle]

What should i do

[restive condor]

Hey there! See below please

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[gloomy oracle]

Thank you ♥️

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1063)

[gentle cloak]

ohhh so i was right! in that case, whats the format i need to use to combine it with another?

[restive condor]

If you're using commands to combine them, just put them one after the other
$panel ID ID ID ID ID ID ID ID

[gentle cloak]

okay thank you!

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1064)

[restive condor]

Hey there! Is this on a server you're staff in?

[lament wasp]

Yes

[restive condor]

Could I get your server name or ID so I can take a look please

[lament wasp]

935497508170379314

[gentle cloak]

Dan, How do I make the Ticket option look like this?

[restive condor]

You have the @everyone role blacklisted, please remove it from your Dashboard > Server Configs > Blacklist Roles

[restive condor]

See below please

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Let me know if you have any questions 🙏

[gentle cloak]

Do I need Ticket Tool Premium to do this?

[restive condor]

Nope

It's free

[gentle cloak]

Okay, Thank You

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1065)

[gentle cloak]

how many reps does #1 have 😂

[restive condor]

just under 1400

[gentle cloak]

damn

[gentle cloak]

also, unrelated question. how do you make the words look like this

[lament wasp]

Thank you Dan your the best

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1066)

[restive condor]

You can put `` at the start and end of a word/sentence

[humble sequoia]

Discord Markdown Text

Below cites basic Discord Text Markdown/Formatting. Replace the text below with your own!

See this Discord Help Article for other markdown questions and combining markdowns.

<:Numbericons1:1018864164032225340> Italics (Cntrl + I)

*Copy me for italicized text!* -> Italicized text!
_Copy me for italicized text!_ -> Italicized text!

<:Numbericons2:1018864168041971712> Bold (Cntrl + B)

**Copy me for bold text!** -> Bolded text!

<:Numbericons3:1018864171783303208> Underline (Cntrl + U)

You must add 2 underscores on both sides of your text to get the underline text
__Copy me for underlined text!__ -> Underlined Text!

<:Numbericons4:1018864175155519538> Strikethrough (Cntrl + S)

~~Copy me for strikethrough text!~~ -> Strikethrough text!

<:Numbericons5:1018864178632605786> Spoilers & Hidden Text

||Copy me for hidden text!|| -> ||Hidden text|| (Click to reveal)

<:Numbericons6:1018864182558466058> One Lined Codeblock

You can add 3 backticks instead to get multi lined codeblock.
`Copy me for codeblock text!` -> Codeblock Text!

<:Numbericons7:1018864186727604354> Hyperlinking and Hidden Links

[Copy me with your link](yourlinkforhidelinks.com) -> Ticket Tool!

<:Numbericons8:1018864190296961159> <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> <:beta1:1022173658610946182><:beta2:1022173656492810340> Headers!

Header markdowns may not work with ticket tool features.
# Largest header!
## Small header!
### Even smaller header!

[gentle cloak]

thank you

[iron night]

Gave +1 Rep to @humble sequoia (current: #17 - 327)

[gentle cloak]

Dan, How do I put the Dropdown Menu into my server?

[restive condor]

Simply resend your panel

[modern sparrow]

I got premium yet I can't access the features

[restive condor]

Hey there! Could you try using the sync button above your server name please

[modern sparrow]

It worked, thank you:)

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1067)

[restive condor]

Glad to hear!

[gentle cloak]

Thank You!

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1068)

[restive condor]

No problem!

[gentle cloak]

my tickets look so much better now, i cant thank you enough

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1069)

[restive condor]

Happy to help

[thorn thistle]

how can i change the bots icon?

[gentle cloak]

For members in my server it says this;

How do i fix this?

[restive condor]

Could I get your server name or ID so I can double check for you?

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[worldly helm]

Hey, you can only change the "Nickname", not the icon. Here is the guide ^^^

[thorn thistle]

ty

[iron night]

Gave +1 Rep to @worldly helm (current: #39 - 83)

[gentle cloak]

1268705416725135430

im pretty sure

[thorn thistle]

so how do people do this ?

[worldly helm]

That is another bot.

[restive condor]

Dashboard > Server Configs > Blacklist Roles - You have these 2 roles blacklisted

[gentle cloak]

oh damn

[thorn thistle]

what bot would it be?

[worldly helm]

I am not sure, we dont give support for other bots. Sorry!

Could be their own aswell.

[gentle cloak]

I don’t suppose you guys know how to add commands to your own bot

[restive condor]

Nope, sorry! We only provide support for TicketTool

[gentle cloak]

awhh

[gentle cloak]

Do you know a bot that adds auto reactions by any chance?

[restive condor]

I do not unfortunately

[gentle cloak]

oh okay

[gentle cloak]

thanks anyway 👍

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1070)

[jade topaz]

السلام عليكم

هل اقدر اسوي بارتنر

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[frosty otter]

how do i get the setup

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[worldly helm]

Hey! See above ^^

[frosty otter]

ty

[dense wren]

Help

System Failure: Invalid Form Body
components[0].components[1].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[unique lantern]

Hey guys! Is there a way for me to include an image with the message ticket bot sends once a user creates a ticket?

[frosty otter]

how do i get the everyone out of the ticket

ice is in the ticket but it isnt his

how do i fix that

[humble sequoia]

How to edit `@everyone`'s permissions

Head over to your Dashboard ➞ Panel Configs ➞ Permission Options ➞ Everyone Role Opened/Closed and customize the base permissions for everyone in your tickets.

Note: This set of permissions may be affected by the overrides of Support Team, Additional Roles, and User permissions.

[worldly helm]

Hey! See above ^^^

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[worldly helm]

Hey there! See above ^^^

[violet arch]

Is there a way to check an individual's ticket amount ?

[restive condor]

Hey there! Adding images to your embed messages is a premium feature

[restive condor]

Hey there! As in how many tickets a person has made?

[violet arch]

As in how many tickets a moderator has solved/closed/deleted

[restive condor]

You would need to manually check that unfortunately.

With premium you get advanced statistics on the Dashboard, with different graphs and information along with a leaderboard

[frosty otter]

thats alr on but it he is still in it

oh i alr see the prob

[worldly helm]

Yes, because when the ticket got created he still had access to it. If you open another one now. He cant see it

[frosty otter]

my friend gave him server owner role

[worldly helm]

Bruh

[frosty otter]

XD

[violet arch]

oh, I see. Where can I check that manually exactly

[restive condor]

You would need to use Discord's search feature in your transcript channel. Search for each staffs ID and filter by time.

You will see how many tickets a staff member has participated in the given period of time
https://i.imgur.com/zHkDsMf.gif

[violet arch]

Alright, thanks a lot

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1071)

[gilded minnow]

how can i make it that there is mutiply options for a panel,

like giveaway claim general help bug report for example

[waxen pike]

U want a dropdown?

Just do /panel

And u can add different panels

[gilded minnow]

nah

i want that like 1 panel has multiply options to choose from

https://gyazo.com/55cedc87bbb351e5b785817b74452506

like this

[humble sequoia]

━━ Seido's inquiry has been moved to a ticket ━━

[valid elbow]

Hello, it won't let me write more why? I don't understand

[restive condor]

Hey there! There's a character limit of 250 with the free version

[valid elbow]

AA okay, thank you very much for your help Dan

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1072)

[gentle cloak]

Dan, How was it that you did that text thing again?

just that specific one

[restive condor]

Hi, do 2 ` at the start and end of a message/sentence

[gentle cloak]

ah okay

Hello

[gentle cloak]

Thank You man

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1073)

[upper lance]

Can you move a ticket to another category? For example having a multipanel sometimes people open a ticket in the wrong category. Can I do a command to move the ticket to the correct category or do I just tell them to close it and re-open in the right category?

[lament hawk]

Hey!!!

[humble sequoia]

━━ brat's inquiry has been moved to a ticket ━━

[lament hawk]

Soo uhm, how to do this?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[worldly helm]

Hello there!!!
Look above ^^^

[lament hawk]

Thank you so much, i have been looking for that everywhere!

[iron night]

Gave +1 Rep to @worldly helm (current: #39 - 84)

[tranquil bison]

is there a way that the bot can even transcript the pictures sent inside the ticket

like this bot

[austere forge]

Hey there 🙂
This is a possible via Premium

[tranquil bison]

okie

[south swan]

#1269488606507040918 Billing team pls respond I bought premium with LTC

been half an hour

[austere forge]

Hey there 🙂
Sorry for the delay, your ticket will be taken when a Billing team is available 🙏

[south swan]

np will I be pinged or dmd by the bot once it's done

[austere forge]

you will have a ping in the ticket, yes

[lilac junco]

@worldly helm (sorry for ping) do you mind answering this?

Oh nevermind I'm sorry

They have been moved to ticket, apologies for the ping.

[proper coral]

how to add the GOLD ticket after buying premium ?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[floral raven]

How can we setup ticket log channel?

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[worldly helm]

Hey! See above ^^^

[thorny python]

.

[worldly helm]

Hey there, do you need assistance with the bot?

[dusky hinge]

Hey so, generally in my server tickets are created on number sequence

[thorny python]

/verify

[dusky hinge]

Today we hit 10057 ticket lol

[lusty shale]

Where do I go to open a ticket for support?

[dusky hinge]

I was thinking if tickets can be made on the name of the person who's opening the ticket

Instead of being named in number sequence

I mean the channels of ticket channels

[thorny python]

...

[lusty shale]

If I purchase premium. can I use it on multiple servers? Or is that only good for one server

[worldly helm]

If you buy the premium bot, you can only use it for one server.

[lusty shale]

....... ok ty

[iron night]

Gave +1 Rep to @worldly helm (current: #39 - 85)

[dusky hinge]

@worldly helm hello

[restive condor]

Hey there! Yes, but custom ticket names are a premium feature

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[dusky hinge]

I don't want custom names tho

I want the names on user names who made the ticket

[restive condor]

Anything other than default is a custom name

As you are customising the name

[floral raven]

this is a premium feature?

[jade topaz]

Hello, I noticed that there is little Arab technical support, can I apply and help with it?

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_es: Spanish
:flag_br: Portuguese

[worldly helm]

No, it is not.

[floral raven]

ok tu

[worldly helm]

@jade topaz ^^^

[floral raven]

ty*

[jade topaz]

Can I help here in Arabic language

[worldly helm]

If you have the knowledge and know arabic, sure.

[jade topaz]

Applications have been closed!

I have Arabic language well and I am from Iraq but I do not have replies

Ready to help and I can't apply for technical support

[lilac junco]

You can still help as a member.

[jade topaz]

It's nice

But are there replies that help me in work like tags

[lilac junco]

You mean these replies?

[jade topaz]

Yes

But in Arabic

[lilac junco]

I don't think so.

If a user is speaking Arabic, you'll have to explain them in Arabic language.

[jade topaz]

The Arabs will open the ticket now and there is no quick answer

[lilac junco]

What do you mean by that?

[jade topaz]

There is no support in the tickets Arabic

[lilac junco]

We have arabic support team members, they help arabic speakers if they need help with the bot.

[restive condor]

Use $arcommands for arabic tags

In #🤖│bot-spam

[jade topaz]

Is premium bot for servers or for users

[restive condor]

Hey there! Premium subscriptions are per server

[jade topaz]

Nice, thanks.

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: Troll
Moderator: @scenic plinth

[scenic plinth]

Nope

[restive condor]

Damn

[worldly helm]

Bye bye!

[restive condor]

That was quick

[sly thunder]

how do i enable the roblox integration where the bot says the person's roblox username in the ticket?

[restive condor]

Hey there! Dashboard > Panel Configs > Integrations

Please note this is a premium feature

[sly thunder]

ite, which api does it use? that'll help me decide if i want to pay for premium
EDIT: nvm it uses bloxlink

[restive condor]

Bloxlink

Yep

[sly thunder]

i use rowifi :<

[restive condor]

Bloxlink is more wildly used which is increases the chances of users already having their roblox and Discord account connected

You don't actually need the bot in the server anyway

[severe moss]

Help, I was banned because of the toolbox, although I just had a bug in the textures, I can’t log in from another account, what should I do?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[severe moss]

Help, I was banned because of the toolbox, although I just had a bug in the textures, I can’t log in from another account, what should I do?

[worldly helm]

Please read the message above ^^ @severe moss

[severe moss]

Im Russia

[worldly helm]

Привет. Мы предоставляем поддержку только для инструмента обработки заявок BOT. Мы не рассматриваем ваши обращения, баны

[severe moss]

(

What should I do I want to play(

[frozen crypt]

Это не то место, куда можно просить такую помощь.

[severe moss]

It's the server's fault, not mine.

[lilac junco]

..

[severe moss]

Where should I write what you spoiled?

[worldly helm]

^^^

[limber portal]

We can’t help you - you are in the wrong server.

[river olive]

Je n’arrive pas à envoyer le panel de ticket dans mon serveur, sachant qu’il a le rôle le plus haut du serveur

[worldly helm]

Salut !
L'outil de ticket n'a pas les autorisations pour envoyer un message dans le canal.
Le bot a besoin de ces autorisations : envoyer des messages, afficher le canal ou lire l'historique des messages

[river olive]

Mais pourtant il a les perms admins ?

[worldly helm]

Etes-vous sûr ? Veuillez vérifier à nouveau

[river olive]

Je viens de vérifié il a les perms admins

[worldly helm]

Donc le rôle, appelé Ticket Tool, a un rôle d'administrateur ?

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le bouton contenant l'emoji 🇫🇷

[restive condor]

Accidentally deleted your message @river olive - See above ^

[worldly helm]

Dan, did you just delete his msg?

🤣

[restive condor]

Hehe, sorry. Some don't automatically delete the command and this one did 😅

[worldly helm]

lmfao

[river olive]

Okay

[ruby plank]

Hey

What's the rate of premium ticket tool for 1 month

[restive condor]

Hey there! It's $6 per month or $66 yearly https://tickettool.xyz/premium

[jade topaz]

Hello, I added the bot to my own server, but I cannot see my own server on the site.

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[restive condor]

Hey there! See above please ^^

[jade topaz]

its worked thanks

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1075)

[restive condor]

Glad to hear!

[severe moss]

@restive condor

[restive condor]

You're in the wrong server unfortunately

We cannot help you

[tender stream]

How to fix it?

@restive condor

[dry pollen]

Hey, anyone know if its possible to make my ticket tool only available for certain roles

[restive condor]

Hey there! Please give Ticket Tool permission to MANAGE CHANNELS for that category

[restive condor]

Hey there! As in, only allow certain roles to open tickets?

[dry pollen]

Yes, any other role that tries to open the ticket gets a message which will say this ticket is not available for your role or something like that 👍

[restive condor]

Dashboard > Panel Configs > Buttons > Create Ticket Button > Allowed/Disabled Roles

[jade topaz]

How we can write in this

[hoary forge]

How to fix it says bot error

[jade topaz]

Pls anyone help

[hoary forge]

When opening the ticket or what

[jade topaz]

Yes when opening ticket

Pls tell anyone

[hoary forge]

Dashboard > Panel Configs > Moderator message > then choose the moderate message again write write what you want

[jade topaz]

Thx

Thanks @hoary forge

[iron night]

Gave +1 Rep to @hoary forge (current: #329 - 1)

[worldly helm]

Sorry to interupt. but didnt he mean the ticket message?

[worldly helm]

Do you have a full screenshot of the message?

[jade topaz]

This like

[jade topaz]

.

[worldly helm]

This and the message you just send are different

[worldly helm]

That is the embed (Panel Message)

[jade topaz]

Can you tell how to setup that one

[worldly helm]

Dashboard-->Messages-->Edit Panel Message-->Embed Editor - 1-->Type your Message

Save settings and update/ resend the panel

[hoary forge]

Embed message ig

[worldly helm]

Well embed or ticket message is not moderator message.

[hoary forge]

Also do you know this

It says bot error

[worldly helm]

Can you provide a screenshot please

[young shard]

Hi @pale pilot, are you accepting new partnership applications for Ticket Tool Premium?

[worldly helm]

Partnerships are closed at the moment.

[young shard]

Sorry for the ping.

[young shard]

When is it expected to reopen?

[worldly helm]

....Follow what it says... (Check your premium bot settings under Server Configs )

[worldly helm]

I don't know, feel free to wait for Lukas/other staff to answer you or create a ticket at #🎫│make-a-ticket

[young shard]

Thank you!

[iron night]

Gave +1 Rep to @worldly helm (current: #38 - 87)

[pale pilot]

sometime next year maybe

[worldly helm]

OOOF!

[dry pollen]

Hey ive added one role to the “allowed roles“ section but if i try to create a ticket on an alt account not having the allowed role i can still create an ticket

[young shard]

That made me sad...

[jade topaz]

How to do this

[restive condor]

Please disable the @everyone role as well. By default, everyone can open tickets so only setting allowed roles won't have any impact

[restive condor]

Hey there! See below please

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[restive condor]

Let me know if you have any questions🙏

[pseudo tinsel]

Can I use your bot in my server I'm doing this thing it's like top.gg but it's just a discord server I'll put it in support category

[worldly helm]

What exacly do you mean by that?

[pseudo tinsel]

Do you know the top.gg website

Thr one for discord bots

[worldly helm]

Yes

[pseudo tinsel]

I'm making something like that

[worldly helm]

Okay, and?

[pseudo tinsel]

I'm just asking if I can use the bot there

[worldly helm]

Its not up to me if you can use it. Please wait for staff/team lead to tell you.

[pseudo tinsel]

Okay

[worldly helm]

other than that, it is already in the list.

[jade topaz]

Pls tell this

[restive condor]

Hey there! Dashboard > Panel Configs > Forms
Either disable the form or add questions to it

It currently is enabled and has no questions

[little spoke]

How i can claim ticket i cant see claim why

[worldly helm]

Hey there!
Claiming is a premium only feature

[little spoke]

@worldly helm

Canin free i am dont have mony ?

[worldly helm]

Sorry what?

[little spoke]

Can in free got this

[worldly helm]

I dont have access to premium giveouts.

[little spoke]

@worldly helm

Who can help me give me

[worldly helm]

Please stop pining me.

[little spoke]

Ok sorry

[restive condor]

You cannot have free premium.

[worldly helm]

You won't get premium for free.

[little spoke]

No i dont

Can me got premium in free

؟ yes ?

[worldly helm]

No, you wont get premium for free.

[little spoke]

aaa ok ty

[compact aspen]

Can you set it up so a transcript of the ticket is dm’d to the person who opened the ticket?

[austere forge]

Hey there 🙂
This is possible, but it's a premium feature

[compact aspen]

Thank you!

[nocturne ridge]

How do I close the ticket without asking me: Do you want to delete the ticket?

[restive condor]

Hey there! You mean ''Do you want to close the ticket''?

[nocturne ridge]

yep

[restive condor]

Dashboard > Panel Configs > General > TWO STEP CLOSE

[nocturne ridge]

Didn't work, tried it several times

[restive condor]

Make sure you disabled two step close and not two step ticket

[nocturne ridge]

Well I will try

[nocturne ridge]

Didn't work

[restive condor]

Are you testing this with a brand new ticket?

[nocturne ridge]

no

[restive condor]

Please test it with a new ticket

[nocturne ridge]

ok

[nocturne ridge]

Didn't work

i dont know how

[restive condor]

Can I get your server name or ID please

[nocturne ridge]

1239570229894578226

id of server

[restive condor]

Looks correct. Can you take a few screenshots of you closing the ticket please?

[nocturne ridge]

ok

1s

[restive condor]

That's not the message that asks you if you want to close the ticket

[restive condor]

Disable TWO STEP TICKET for that one

[nocturne ridge]

hmmmmmm

[restive condor]

Disable TWO STEP TICKET

The only one enabled

[nocturne ridge]

ok

🙂

[restive condor]

Perfect 😄

[nocturne ridge]

😄

[cloud umbra]

i cant make a ticket on yeilding arts exp ticket it says 500 channels smth what do i do

[worldly helm]

Discord has a Limit of 500 open Channels. Are you the owner?

[cloud umbra]

no im not

i have 2 hackers in my lobby i used to be able to create a ticket now im unable

[worldly helm]

Okay, please tell the servers staff about the issue and that they have to close/delete some tickets.

[cloud umbra]

okay

[frosty otter]

what do i have to do

[restive condor]

Hey there! Could I get your server name or ID please?

[distant flax]

How do I get unbanned bc I got the error code 600?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[robust pine]

Hi, I got ticket tool on my server but now is giving me the "this interaction failed" when im creating a ticket

[restive condor]

Hey there! Could you run the /debug command please?

[restive condor]

Could I get your server name or ID?

[robust pine]

id= 1177966274190528543 name=Vent Middlemen Service's | #1 MM

[tight hazel]

Where can I make a ticket?

[restive condor]

Try again now please

[restive condor]

#🎫│make-a-ticket

[robust pine]

ty

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1077)

[strange gull]

Hello, does any1 can tell me how to fix this thing?
everytime someone closes and delete a ticket it makes a new canal

https://gyazo.com/57c942a669dc9ac1f9b935f24c35e62e

[restive condor]

Hey there! Dashboard > Server Configs > Storage Mode

[strange gull]

@restive condor Thank you brother! ❤️

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1078)

[strange gull]

sorry for ping you 🙂

[restive condor]

No problem, glad I could help!

[frosty otter]

i fixed it alr

[strange gull]

got one more question if i may ask you, i need to add people to the server, which means using $add [@fhkdh] as example
but it tells me Missing required option: [User/Role] (optional channel) is this also in the Server Configs or Panel Configs?

[restive condor]

Glad to hear and apologies for the wait 🙏

[frosty otter]

no prob

[bronze compass]

hi help me!

[frosty otter]

happy that i found it my self proud of myself

[restive condor]

Hey there! What exactly do you mean by add people to the server?

You mean add someone to a ticket?

[bronze compass]

how do I create a ticket with your bot?

[strange gull]

yea sorry

@lofty owl did you made the Panel already?

[restive condor]

You must either ping them or use their ID

[bronze compass]

@restive condor how do I create a ticket with your bot?

[restive condor]

If they don't have access to the channel you won't be able to ping them. Either use the ID or use the slash version /add where you can put their name and it will look for them

[restive condor]

Hey there! See below how to configure Ticket Tool

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[bronze compass]

ok. Thanks you

[strange gull]

It says me Missing required option: [User/Role] (optional channel) then i try to add them

[bronze compass]

@restive condor thanks

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1079)

[restive condor]

Can you screenshot what you're using please

[strange gull]

sure

https://gyazo.com/3f5afb274ff12e548e6367c2fa8f41ad

[restive condor]

Do not include the [] and you must either ping them or use their ID

That's not pinging them (or it would show up in blue)

You cannot ping someone who doesn't have access the channel

Either use the ID or use the slash version /add where you can put their name and it will look for them

[strange gull]

nvm im dumb lol thanks it works

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1080)

[restive condor]

No problem!

[frosty otter]

how do i get it to tag the owner over here

[pseudo ravine]

Do you need any support regarding the bot?

[pseudo tinsel]

Yea imma just delete that

[restive condor]

Hey there! The owner of the server?

[frosty otter]

yes

and some other ppl

just to tag them

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

See above please ^

[little jacinth]

how to ues animated emoji @solid stream

[worldly helm]

How to check your profile again?

nvm, found it

[pseudo tinsel]

You need to have nitro

[restive condor]

Hey there! You can use the <a:emojiname:emojiID> format

The easiest way to get this is by using the $id command on your server

$id

[humble sequoia]

<a:ElmoFireLord:983791056413921301>

[worthy relic]

when someone opened a ticket everyone can see it how can i fix that??

[restive condor]

Hey there! Please double your Dashboard > Panel Configs > Permissions > Everyone Roles Permissions - Edit Opened > VIEW CHANEL

[severe parcel]

what to do if I cant choose ticket tool gold (i paid for premium)

[restive condor]

Hey there! You can only botswitch that way if the premium bot is already in the server.

See below how to invite and enable the premium bot please

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[halcyon panther]

Is this a request for Arab support?

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[jade topaz]

Won’t let me save

[restive condor]

Hey there! That's just a security measure to prevent you from accidentally deleting all your commands.

Please create a new custom command before deleting your only/last custom command

[jade topaz]

Kk

[jade topaz]

Ty it worked!

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1084)

[restive condor]

Glad to hear!

[pseudo tinsel]

Can I use your bot in my server I'm doing this thing it's like top.gg but it's just a discord server I'll put it in support category

[restive condor]

Sure

[cursive trellis]

what do I need to turn on so the originator of the ticket cannot close it by themselves and an Admin/owner would be the only ones to close it?

[restive condor]

Hey there! Dashboard > Panel Configs > Buttons > Close Ticket Button > SUPPORT TEAM ONLY

[cursive trellis]

Thank you so much Dan =]

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1085)

[restive condor]

No problem!

[austere robin]

When I close the tickets they don't automatically move from one section to another and if they did move before, does anyone know how to fix it?

[worldly helm]

Hey there!
Do you mind showing me your Category settings?

[austere robin]

This is how it is configured

[worldly helm]

okay, make sure you set it up for every of your Panels!

[frosty otter]

but how does that work bc idc what the preset is for the tag

[restive condor]

You just follow the format provided to ping a role

[austere robin]

according to me everything is fine

[worldly helm]

Discord has a limit, there cant be more than 50 channels in one category. you have to close some

[austere robin]

thx

[frosty otter]

wich one

[worldly helm]

Where it says {user} Welcome

[halcyon panther]

I want this image in embed format

[worldly helm]

I don't see any image...

What image do you mean

[halcyon panther]

I use translation

photo

[worldly helm]

ما هي الصورة التي تقصدها؟

[worldly helm]

هذا نص وليس صورة

[halcyon panther]

I want to make the message in AMP format

[halcyon panther]

Oh okay

Tag me so I can reply to you

[worldly helm]

I dont clearly understand what you want. @halcyon panther

[halcyon panther]

embed

You have support Arab

[halcyon panther]

?

[worldly helm]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[worldly helm]

Please open a ticket ^^

[halcyon panther]

Okay

[austere robin]

Even though I made another category with the same configuration, it still does the same thing of not moving but only changing the name.

[stoic heart]

I invited to a new server. Several minutes later still isn't showing on dadhboard

[worldly helm]

Wierd, please wait for staff to assist you due to me not having access to your Dashboard.

[slow rover]

hello, did you try refreshing the dashboard page?

[stoic heart]

Yes. Just trying now on desktop. Not showing up.

I was on mobile

[worldly helm]

Sorry to interrupt, but please hit the Button on your Dashboard.

[frosty otter]

but it doesnt work if i type @ and then the user

[worldly helm]

What do you mean?

If your Ticket message is {user} Welcome it pings the ticket owner if he opens a ticket. If you want to ping your Staff aswell, do {id} or {Role Name}

[novel kraken]

I’m getting a message that says missing permissions when I try to add a role how do I fix that?

[slow rover]

hello, if you give the bot the administrator permission, it should work 🙂

[novel kraken]

I’m not gonna give the bot administrator permissions they can see every channel at that point

[restive condor]

Hey there, go ahead and #🎫│make-a-ticket / #premium-tickets and we'll take a look

[sullen peak]

How can I create something like this?

[tiny perch]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[sullen peak]

ive tried posting everywhere but i think their own ticketing system doesn't worki....

can someone pls reach out to me, ive tried emailing you guys, it says i already have a support ticket and globally it is limited to one ticket? i dont even know where i have a ticket already open or how to delete it...

[fluid bone]

@restive condor dan i tried to contact ender but i cant get ahold of him

i yhink its the only way

[scenic plinth]

...no?

[fluid bone]

bruh im pissed rn

[sullen peak]

any ideas on how to change the bot name if you have paid for premium? nothing in docs, ive emailed them, sent support ticket nothing

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[rustic siren]

hi, my id main id got suspended..plz help me

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[humble path]

Hello, our gold ticket bot has been unresponsive for a while

[lilac junco]

@humble sequoia this bot?

[humble path]

6207, yes

[lilac junco]

Did you set it up?

[humble path]

It has been set and working for a good while until today

stopped responding a few hours ago

[lilac junco]

I see.

[humble path]

The normal one is still responsive and gives out the "this bot is not active" message when called

[lilac junco]

#🎫│make-a-ticket Make a support ticket for the issue.

[humble path]

Right, thanks

thanks @lilac junco

[iron night]

Gave +1 Rep to @lilac junco (current: #163 - 3)

[sour venture]

Hi how do i get premium role in the server? ive bought premium. Also how do u suggest a feature ?

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @sour venture. You have now been given the <@&535595160189403136> role!

Found 14 servers in total and 2 with premium and permission

[restive condor]

Hey there! You can use #1019685143046279208

[sour venture]

Thank you!

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1086)

[radiant drum]

My account says insufficient accounts since last week

[rustic siren]

My account suspended. Please help me

[humble sequoia]

@rustic siren @radiant drum

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[verbal needle]

how to set the people doesnt see my ticket, because i click the react to create ticket and everyone see my ticket. I want only me and the administration to see it

[humble sequoia]

How to edit `@everyone`'s permissions

Head over to your Dashboard ➞ Panel Configs ➞ Permission Options ➞ Everyone Role Opened/Closed and customize the base permissions for everyone in your tickets.

Note: This set of permissions may be affected by the overrides of Support Team, Additional Roles, and User permissions.

[worldly helm]

Hey there!
See above ^^

[verbal needle]

everyone still sees

[worldly helm]

No, open a new ticket. It works than

[verbal needle]

I open a new ticket and it still not work

😦

i have two account and in my second account I see what the first account writing

[restive condor]

Hi there. Could I get your server name or ID please?

[restive condor]

Hi there. Could I get your server name or ID please?

[jade topaz]

who can help me to setup

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! See above please ^

[worldly helm]

Can't belive i would ever had this issue...
I invited the bot into another server but it doesn't show up on the Dashboard.
I tried hitting the button, refreshing the page.
I have admin on the server
Server ID: 1269775620850843648

[restive condor]

Hey there! Could you run the /permissionlevel command on your server please

Let me know which level you are

[restive condor]

Alright and could you try logging out and back in of the Dashboard please

[worldly helm]

Yup, works!
Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1088)

[restive condor]

No problem, glad to hear !

[tidal lynx]

Bonjour j'ai ouvert un ticket mais personne repond

[lilac junco]

Ne t'inquiète pas! Ils répondront bientôt.

:D

[tidal lynx]

@lilac junco sa fait 1h

[lilac junco]

Le temps de réponse estimé par l'équipe support française est de 1h

[dusk prawn]

NO PUEDO CREAR MI BILLTERA , ME PODRAN AYUDAR POR FAVOR, GRACIAS

NO PUEDO CREAR MI BILLTERA , ME PODRAN AYUDAR POR FAVOR, GRACIAS

[restive condor]

Cuál es el problema?

Que billitera?

[dusk prawn]

conectar billeteran para verificar mi email

[true lava]

Hey guys, is there a specific variable that I can use so the bot pings all the roles that should be able to respond to a ticket?

[restive condor]

Estás en el servidor equivocado

[dusk prawn]

cual seria por favor

[restive condor]

Este és el servidor de soporte para Ticket Tool

[restive condor]

No sabemos

[restive condor]

Hey there! See below please

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[true lava]

Alright, thanks!

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1089)

[graceful raven]

Heya! I'm having issues with ticket overflows going on top of my channel list. I already set up a secondary "Ticket Created/Opened" Category but tickets overflowing my initial ticket category still goes on top of my channel list.

[obsidian hamlet]

i will like to report a fake server using your ticket tool bot to scam users

[restive condor]

Hey there! Could you create a brand new channel under your 2nd category and run /debug there please

[restive condor]

Hey there! Go ahead and #🎫│make-a-ticket please

[graceful raven]

Lemme try this out real quick 😄

[restive condor]

Permissions look good. It does seem like you have only selected the additional category for Panel 6 | User transfer

The remaining panels only have the original one selected

[graceful raven]

OH

My bad. xD I got it now! Thank you so much! I'll get back to you if it's still like that. 😄 Thanks @restive condor! 😄

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1090)

[restive condor]

Alrighty, no worries!

[onyx blade]

Having an issue where ticket tool won't even respond

Happens on 2 of my servers

[restive condor]

Hey there! Could you run the /debug command on that same channel please

[onyx blade]

Sure

Same response

[restive condor]

Ticket Tool is missing the VIEW CHANNEL permission for that channel

[onyx blade]

Ok one min

Still won't I'll try making a fresh channel and try it out

Yeah it's definitely the permissions, it worked right after I did

I'll fix them, thx

[restive condor]

No problem!

[tawdry pumice]

Hello, whenever a ticket is closed, the transcript message does not come my dm. what can i do

[restive condor]

Hey there! DM transcripts are a premium feature

[tawdry pumice]

soo how can i see my closed ticket

with no money

[restive condor]

You can save transcripts on your Discord server or manually transcript them with the $transcript (user) command

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[tawdry pumice]

The server is not mine, the server is a big community.

I understand need premium

[restive condor]

Ah, then you cannot get the transcript yourself. Please request it from server staff

[restive condor]

You don't, the server does need premium. Though they must likely don't have it enabled

[tawdry pumice]

Thanks for your help.

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1091)

[jade topaz]

How to rename ticket automatic when we create ticket

Product= rename the ticket

[restive condor]

Hey there! Rename with what exactly?

What they have answered in the form's first question?

[jade topaz]

Yes product is the question in that what they give the answer the ticket should rename

Instant aromatic

[quasi ravine]

guys how do i fix when it say Unable to close ticket, missing permissions ManageRoles

[restive condor]

You can use the {create.form.1} variable as your ticket name

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[lilac junco]

Make sure the user who's closing the ticket has managing permissions.

[quasi ravine]

still wont work

[austere forge]

Hey there 🙂
The bot is missing the MANAGE ROLES perm, make sure that it has it both server side and in the channel you are trying.

[jade topaz]

Hey I want that which question was asked first and what he answered that should rename automatically

[restive condor]

That's how you do it

[jade topaz]

What we should write in that

[bright bronze]

How do this?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[austere forge]

Hey there 🙂
see above

[bright bronze]

Thank you

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 455)

[restive condor]

In your Dashboard > Panel Configs > Ticket > Ticket Opened Name

[little lion]

Hey team, what's the best way to track the response time by my Cms in my server?

Is there any way to track how many tickets are opened/claimed by my Cms individually?

[restive condor]

Hey there! You can check the claiming statistics, a few graphs and a leaderboard from your Dashboard > Statistics sections

Regarding the average response times, there's no 'automatic' way to do it unfortunately.
You can include the stats in the transcript messages and then manually calculate it during a certain period of time

[humble sequoia]

Additional Variables (4/5)

Time Variable
Sends the current unix time in seconds. Optionally add or remove seconds

<t:1722873508:R> ➞ <t:1722916708:R>
<t:1722873508:R> ➞ <t:1722830308:R>
<t:{time}:R> ➞ <t:1722873508:R>

_ _

<t:1641006000> ➞ <t:1641006000>
<t:1641006000:f>➞ <t:1641006000:f>
<t:1641006000:F> ➞ <t:1641006000:F>
<t:1641006000:D>➞ <t:1641006000:D>
<t:1641006000:d> ➞ <t:1641006000:d>
<t:1641006000:t> ➞ <t:1641006000:t>
<t:1641006000:T> ➞ <t:1641006000:T>
<t:1641006000:R> ➞ <t:1641006000:R>
» You can use https://hammertime.djdavid98.art/ to create custom dates/times

Smart Time variables (only for tickets)

{time.deleted.age} - time difference between ticket created and deleted
{time.closed.age} - time difference between ticket created and closed
{time.opened.age} - time difference between ticket opened and closed
{time.claimed.age} - time difference between ticket created and claimed

Static Time Variables

{time.created} ➞ Time of ticket creation
{time.deleted} ➞ Time of ticket deletion
{time.claimed} ➞ Time of ticket claiming
{time.closed} ➞ Time of ticket closing
{time.opened} ➞ Time of ticket opening

These variables only input the time as a number in seconds. Put this variable inside the unix time format for this to show you the date and time
Example: <t:{time.created}:R}

$variable4

[little lion]

Hey, but afaik, it doesn't show who has claimed the max tickets.

Or claimed ticket stat individually

[restive condor]

What exactly do you mean by ''the max tickets'' ?

claimed ticket stat individually
Regarding this, it shows a leaderboard and a graph of who has claimed the most tickets server-wide. Is that not what you're looking for?

[little lion]

Could you help me with a sample screenshot? For some reason, it's showing empty for me on my server

[restive condor]

There's per panel, per user, and an overview - you can filter through time for all 3; and then opened tickets stats

& sorry for the low quality screenshots, had to make it a bit smaller 😅

[honest blade]

is there a way to put a cooldown on how often a user can open tickets? i want it to be 2 weeks

[jade topaz]

Why cant i see images in transcripts

[frozen crypt]

Only premium bot has the perk to add files up to 8mb to the transcripts.

[restive condor]

Hey there! No, it's currently not possible to do time limits

[humble sequoia]

Suggestions for Ticket Tool

To make a suggestion use the s!suggest suggestion command in #🤖│bot-spam. Note that you'll suggestion will be first reviewed by our Support Team before it's posted into #💡│suggestions, channel in which you'll be able to vote for other suggestions!

[broken cobalt]

My server does not appear on the dashboard

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[broken cobalt]

Repeat in Portugueses Please

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[broken cobalt]

How to get to level 6

How to find my server id

[gritty hatch]

I've got ticket tool setup for 4 different drop down options. Each drop down is set to specific job titles seeing them. Is there a way to make the opened ticket go under that job channel and not in random spots?

[fresh shore]

Can someoen help with this

cant select multiple options

in drop down

[grand knoll]

Can someone help it say I have a ticket open but I don't

[austere forge]

Hey there 🙂
you can use $id command on your server

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[austere forge]

Hey there, see above

[austere forge]

Hey there, make sure you create other panels, otherwise you can't select it

[austere forge]

Hey there, can you elaborate your issue with screenshot or something?

[fresh shore]

wdym

if i need that in one panel

[grand knoll]

It says I have 1 open but I don't

[fresh shore]

Okay i understand now

[austere forge]

Yes, but the dropdown option needs several panels to be able to select - that's how this option works with other panels, because each option corresponds to a panel.

[austere forge]

On the server you already have a ticket open, you should see it with the name: #ticket-1234, if not - ask the server owner

[novel kraken]

I would like to say something to the developer of this bot he helped me yesterday discover something and I wanted to thank him. Can somebody let me know when he’s online

[muted totem]

How do you do so when you close ticket it auto delites?

[austere forge]

Hey there 🙂
you can disabled Two step Ticket

Panel configs > General

[muted totem]

thank u

[jade topaz]

Skem

[frozen crypt]

Sorry?

[muted totem]

how do u get this

to

its in my language btw

it means make a option

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[austere forge]

follow instructions above

[muted totem]

ok

[odd star]

Hello Beautiful People of Discord

I have a simple Question!
Can we have the Ticket Creation Button be put on a message?

[austere forge]

Hey there 🙂
It is not possible to attach the create ticket button to another Ticket tool message sent from the Dashboard

[odd star]

Aww. Thank you tho

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 457)

[muted totem]

what does select panel do/mean?

[honest blade]

is there a way to make people only able to create 1 ticket? they must close it before creating another one

[austere forge]

This is a panel to which the option is attached - if a user creates a ticket for Support you must select the Support panel

[honest blade]

does the bot send dms when we close tickets?

[austere forge]

Hey there 🙂
sure, go to Dashboard > Server configs > Global Ticket Limit set 1

[austere forge]

Only for transcripts, but this is a premium feature

[honest blade]

i have 2 tickets, one for application and one for reports, i want them to be able to create 1 for each, how do i do it?

[austere forge]

Go to Dashboard > Panel configs > Limits - Open tickets each user set 1

[muted totem]

but why it says no results

[austere forge]

You must create other panels otherwise you cannot select them

[honest blade]

so i just set it to 1 right

[austere forge]

good, tickets are limited to 1 - so each user can only open 1 ticket for this panel 👍

[muted totem]

last question how do u create panel?

[honest blade]

tysm

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 458)

[austere forge]

On your Dashboard > Panel configs > use the green cross at top right

[honest blade]

also u are always online when i need help

ur cool

[austere forge]

with pleasure aha 🙌

[muted totem]

ok now last quest whats placeholder

[austere forge]

This is the text you want to appear before selecting the ticket options - like Select a category to open ticket Or Open dropdown

[bronze carbon]

i made a server and went to ticket tool dashboard

i can’t see the server there

so i can’t manage it

helppppp

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[austere forge]

hey there 🙂
see above

[bronze carbon]

i made the new server

i’m not lvl 6

[austere forge]

so you need to ask the server owner to add your role as a dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Aug 5, 2024, 9:17 PM

[winter jolt]

Hello, when someone opened a ticket it doesn't open a new channel can someone help??

[muted totem]

how do you change quest

to smtg else

[austere forge]

Hey there 🙂
Is there an error message or something?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[austere forge]

see above

[muted totem]

doest say same thing