🆘│community-support

[austere forge]

Hey there 🙂
What exactly is this issue? Can you screenshot the error message or something

[austere forge]

Discord has a limit of 500 channels per server.
It appears that server has reached such limit.

Please contact server staff for them to clear tickets, in order for new tickets be created

[tropic vigil]

how?

[austere forge]

I don't know unfortunately. Ping them, DM them or use an alternative (assuming these allowed)

[pale igloo]

Please could someone talk to me like I’m 5 and explain how to set up the tickets correctly? 😂
We have a support ticket category, open tickets went into this category and we have also tried them opening in a separate category.
The tickets themselves work as intended but the Admin team can’t close them or send to transcript, only the owner. It’s driving us insane trying to figure it out 😂 I’ve given every permission (I think)
What am I missing?

[worldly helm]

Hey there! Let me help You with that.

Huh

$help

[humble sequoia]

https://discord.gg/tickettool

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[worldly helm]

Hey there! See above

[pale igloo]

I’ll work through it and see if it solves it, thankyou 💜

[worldly helm]

Yw

$help

[humble sequoia]

How do I set permissions for tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Permissions options menu
5. Find what role you'd like to edit permissions for
6. Choose if you'd like to edit opened or closed permissions for that role
7. Edit the permissions by ticking or unticking each permission
8. Save changes

[worldly helm]

For permissions, use this Guide ^

[pale igloo]

is this correct? Admin still cannot close them

[worldly helm]

Sorry, my bad

Go to General Ticket Options-->Buttons--> Close Ticket-->Edit Button--> Allowed Roles--> Select your wanted roles.

If you want everyone (Who have access to the ticket), to have access to close it. Select this

[pale igloo]

where do i find Menu?😬

[worldly helm]

Sorry, i am a bit tired rn 😭
I meant to say "General Ticket Options"

[worldly helm]

Should look something like this

[pale igloo]

i found it!!! yikes that was complex 😂 Thankyou!

[worldly helm]

You're welcome! Sorry again 🥱

[pale igloo]

it's still not working haha

[worldly helm]

Update the panel

[pale igloo]

how would i update the panel? they've now lost the option to create tickets

[onyx sentinel]

Hallo, habe mal eine Frage.

[humble sequoia]

Deutsches Support-Team

Wenn du Hilfe vom Deutschen Support-Team erhalten möchtest gehe in #🎫│make-a-ticket und öffne durch einen Klick auf den :flag_de: Button ein Ticket.

[onyx sentinel]

Hat sich nun erledigt hab es selber herausgefunden

[humble sequoia]

━━ EmVondy's inquiry has been moved to a ticket ━━

[worthy relic]

Why cant i see the dropdown?

[hybrid mural]

Ayuda

It already took 1 hour to load and my ticket still does not load

Please help

[limber glen]

Does anyone know where in the settings I can find if someone selects the options, the ticket tool automatically changes the ticket name?

[hybrid mural]

Help plssssss

My ticket takes a long time to load

[tropic vigil]

help

pls🤒

[hybrid mural]

Help help help help help help

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[worldly helm]

See above

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[worldly helm]

@limber glen Hey there! See above

[limber glen]

Its for premium user ?

[worldly helm]

Yes, its for premium only

[limber glen]

[jade topaz]

How can I enable multiple selections when opening a ticket?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[kindred hollow]

@jade topaz Hi there! See above.

[jade topaz]

thank you

Where is the main panel?

[rugged hawk]

does anyone know why the bot is replying interaction failed?

[kindred hollow]

The panel where you want to configure the multiple selections.

[kindred hollow]

Hey there. Can you run the /debug command in the same channel?

[near ore]

help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[near ore]

help to how create buttons like this attachment

[austere forge]

Hey there 🙂
see below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[inner finch]

How can I install the ticket bot on a channel?

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[austere forge]

hey there 🙂
follow instructions above

[elfin quarry]

https://cdn.discordapp.com/attachments/1264243805813739600/1264578098691702824/image.png?ex=669e61a1&is=669d1021&hm=6daa851944ac26e5000b6a79691ba755e7cf66df849fc948f7e989026731ce48&

how would i make my ticket bot look like this

like iwth the image and all the text and the dropdown

[austere forge]

Hey there 🙂
see below

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[austere forge]

For image, text you can edit panel message

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[near ore]

I did it but still not show

@austere forge

[austere forge]

Do not ping staff pls.

Do you have update / send panel?

[near ore]

Hug

Huh

[near ore]

No

I didn't update it

[austere forge]

Go to Panel configs > and press send button

[near ore]

Then

[rugged hawk]

copy that.
found the issue and solved it.
thank you for replying~

[iron night]

Gave +1 Rep to @kindred hollow (current: #324 - 1)

[near ore]

I put it to ticket channel

[hybrid mural]

Help pls

[kindred hollow]

No problem, glad to hear it's working now!

[kindred hollow]

Please state your issue or ask your question, otherwise we won't be able to help you.

[worldly helm]

hey there

whats up

[hybrid mural]

I can't generate the ticket and it tells me Channel limit

[kindred hollow]

You will have to contact the staff of the server where you are trying to open the ticket.

[worldly helm]

Yes, you need to tell staff to delete/close some tickets

[austere forge]

Please let only 1 person help someone, having multiple people help one person isn't needed

[kindred hollow]

Unfortunately they will have to delete some channels because Discord does not allow more than 500 channels on a server.

We can't help you, sorry.

[near ore]

Pls complete

[hybrid mural]

And how do I contact the staff?

[austere forge]

Use #🎫│make-a-ticket for fast response 🙂

[near ore]

Man the staff is a person not robot

[kindred hollow]

I don't know unfortunately. Ping them, DM them or use an alternative (assuming these allowed)

[kindred hollow]

Sorry, but I was already helping the user from the beginning.

[worldly helm]

we have had this issue this morning...

[kindred hollow]

There's no reason to come back here then, although again, I was already helping the user. If you already knew they had asked the same question before, you could have said so instead of trying to help them again.

[worldly helm]

I thought he didnt understand it

That is why i helped.....

[kindred hollow]

Alright, I don't think this is a channel to discuss this 😄

[worldly helm]

I don't think either.

[nocturne ridge]

How do I close the ticket without asking me: Do you want to delete the ticket?

[austere forge]

Hey there 🙂
Disable Two step Close

On panel configs > General

[nocturne ridge]

ok

thanx

[austere forge]

You're welcome, glad I could help !

[near ore]

Can u just tell me how to make update to the panel

Like the link where do I find the link of the update

[austere forge]

Go to Panel configs > and press update button

[near ore]

I know this but the link

Where do I find it

[austere forge]

the link of the message to the panel

[near ore]

How

[near ore]

Thanks man

[iron night]

Gave +1 Rep to @worldly helm (current: #69 - 20)

[elfin quarry]

how to change this?

[austere forge]

Hey there 🙂
This is not possible sadly

[elfin quarry]

Bro what

[austere forge]

Ah, I thought you wanted to change the text
Go to Dashboard > Panel configs > Limits - Open tickets each user

[elfin quarry]

Ok good thanks man

[iron night]

Gave +1 Rep to @austere forge (current: #13 - 398)

[elfin quarry]

How to i make it to where if there hasnt been activity in the ticket in a certian amount of time it will close ??

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[elfin quarry]

Wait @austere forge if i bought premium should i add the premium bot to my server or what?

Oh srry

[austere forge]

you can do it yes

see below

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[hybrid mural]

I can't create the ticket, I already tried for 10 hours

[austere forge]

As this is another server, we cannot help you.

You must contact the staff of this server

[near ore]

@austere forge thanks for support man

[iron night]

Gave +1 Rep to @austere forge (current: #13 - 399)

[near ore]

It's good right now

[austere forge]

you're welcome

glad it works

[rustic escarp]

Good afternoon, I ran into a problem that the game started to glitch very badly, I’m playing from a mobile device Xiaomi Redmi Note 9 Pro

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[cerulean fog]

I keep inviting the bot to join but it doesnt show up and says that it did

[austere forge]

Hey there 🙂
Check your servers audit log, a security bot may be kicking it

[sonic crystal]

I invited the bot to the ds server, but the Manage Server does not show that I invited him

[austere forge]

Hey there 🙂
can you press sync servers button on Dashboard

[sonic crystal]

I pressed it, but still no

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[sonic crystal]

Thanks!

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #12 - 402)

[austere forge]

You're welcome, glad I could help !

[meager tendon]

is it possible to make the name of the ticket when it opens the name of the person who opened it (automatically without having to manually rename it)

[humble sequoia]

━━ dmforquestions's inquiry has been moved to a ticket ━━

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[worldly helm]

Hey there! See above

[austere forge]

Thanks for your help, but he's made a ticket 🙂

[worldly helm]

Ohh, sorry. I didnt see it 😭

[crude forge]

How can I do that if someone opens a ticket he cannot close it?

[kindred hollow]

Dashboard > panel configs > buttons > close ticket > support team only.

[crude forge]

wait

very thx bro ❤️

[jovial turret]

The app has not responded.

[frozen crypt]

@jovial turret please do /debug on your server and then @ me when you do it

If you need more help just open a ticket on #🎫│make-a-ticket

[jovial turret]

@frozen crypt The app has not responded.

[frozen crypt]

The bot need send messages permission

[jovial turret]

Yes it haves

[kindred hollow]

Np.

[jovial turret]

Now

[frozen crypt]

Try using that command again

[frozen crypt]

Now should be fixed.

[worldly helm]

Hey, do you have any questions about the ticket tool bot?

[quartz heron]

Like

Why isnt this working?

its legit 2:05 PM

[worldly helm]

Its not a Weekday though

That may be the problem

[quartz heron]

I thought it was Monday summer gfot my days messed up.

[worldly helm]

Don't worry lmao. Have a great Summer :)

[quartz heron]

Will do so

[worldly helm]

Great to hear!

Hey there! What's up :)

$help

[humble sequoia]

How do I set permissions for tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Permissions options menu
5. Find what role you'd like to edit permissions for
6. Choose if you'd like to edit opened or closed permissions for that role
7. Edit the permissions by ticking or unticking each permission
8. Save changes

[worldly helm]

hey there! See above :D

$help

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[worldly helm]

See above again

This should be on

General Ticket Options-->Permissions-->Support Team Permissions (Edit opened)

No

Not for Ticket Owner

Click on "Support Team Permissions (Edit opened) "

Save Settings, should work than

[scenic plinth]

Try to limit the amount of attachments you have per message please 🙂

Exactly that

[prime bridge]

Successful Removals: 1
Unsuccessful Removals: 0
Reason: No reason.
Moderator: @scenic plinth

[austere forge]

Hey there 🙂
Make sure you give the Support staff role permission to view tickets on all your ticket panels, not only your main panel

Go to Panel configs > General and add Support staff role on your all panels.

[jade topaz]

yo how can i send the transcript to someone's dm (the person wo opened the ticket)

[worldly helm]

That is a premium only feature

[jade topaz]

oh

[copper estuary]

Thank you so much 🔥❗️❗️❗️ @austere forge i thought it was corrupted now they can see ❤️

[iron night]

Gave +1 Rep to @austere forge (current: #12 - 403)

[austere forge]

You're welcome, glad I could help !

[austere oxide]

I can't click on the message content, how can I fix this?

[austere forge]

Hey there 🙂

This is a premium features

[austere oxide]

oh, thanks for the help c:

[iron night]

Gave +1 Rep to @austere forge (current: #12 - 404)

[austere forge]

You're welcome, glad I could help !

[austere oxide]

Is there a way to move the dropdown items up and down?

[austere forge]

you can move the dropdown panels manually

[austere oxide]

huh

I don't get it

how can I move them?

[austere forge]

For my example image, you can set New panel 2 on top and put panel New panel 3 in place of panel 2

[austere oxide]

i get it now, thanks :)

[iron night]

Gave +1 Rep to @austere forge (current: #12 - 405)

[slow fractal]

can any help me

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[slow fractal]

from a server the bot is simply inactive

I'm supposed to click on it and then it should activate itself but then I get an error

[austere forge]

Hey there 🙂
What seems to be the error, can I get a screenshot?

[slow fractal]

here

[austere forge]

can you use sync servers button pls

[slow fractal]

it still does not work

it's exactly the same error

[austere forge]

can you try to logout / login and double-check if you are connected to the right account

[slow fractal]

It didn't work, I think it's a general problem

[austere forge]

can i get the server id you are trying to access?

[slow fractal]

How can I give you the ID

[austere forge]

you can use $id command on your server

[slow fractal]

the get command doesn't work either

[austere forge]

alr, can i get server name pls

[slow fractal]

OCEAN

[austere forge]

ty, one moment

Can you confirm that the bot white is on your server?

[slow fractal]

Yes the bot is white but there is a gray bar

[austere forge]

alr, I'm going to take you to a ticket to fix this problem

[slow fractal]

Yes OK

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[wet prism]

can someone pls help me?

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[wet prism]

i did all but it says error and this code 4f11290a-f4d3-11ed-a05b-0242ac120003

[austere forge]

Hey there 🙂
Are you the owner of this server or not?

[wet prism]

No

[austere forge]

Please contact server staff for them to clear tickets, in order for new tickets be created

[lapis ruin]

Hello, I forgot my Avoro account password, can I ask for help?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[wet prism]

on my server it says chanel at limit but idk how to do it

hello?

[austere forge]

I already answered you how to fix this problem :)

[wet prism]

ok

[dreamy vortex]

.

Arabic support

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[boreal knot]

Help me enter the community reward so I can get Havester Zyleak and Sickle Zyleak.

I'm mobile and I can't

[jade harbor]

Is there a way to get emojis to work in the section where the panel name appears??

I've done this method and by the standard :sparkle02:

[kindred hollow]

If that is the title/author of the embed, no, it is a Discord limitation.

[jade harbor]

Darn!

[kindred hollow]

From what I know, it will soon be possible, although not for now.

[kindred hollow]

What do you mean?

[humble sequoia]

@boreal knot

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[gilded stream]

I just paid my bill and my firestick have not reset. help

[humble sequoia]

@gilded stream

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[tepid blaze]

how can i have my staff team see tickets aswell

[tepid blaze]

never mind i fixed it

[past summit]

How to ticket

[kindred hollow]

Can you elaborate please?

[bright fulcrum]

Hello! I'm trying to figure out if it's possible for me to use one panel with multiple dropdown options? Example: Panel is 'I have a question about...' and options would be 'Making an account', 'Setting up my game', etc

Then once they choose an option, they'd be directed to a ticket the title of 'Question about accounts' or smth 😅

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[kindred hollow]

@bright fulcrum hope this answers your question!

[bright fulcrum]

Thank you!

[iron night]

Gave +1 Rep to @kindred hollow (current: #199 - 2)

[simple spruce]

can anyone tell me how to make your ticket open in the selected category rather than showing at the top of your server

[lunar knoll]

Are there steps to setup Ticket Tool?

[fallen forum]

Where can I select what roles get pinged when a new ticket is opened?

[muted mural]

how do i edit the message of the ticket bot like not when u created a ticket

[elder yew]

good morning , i have added ticket cateory , but whenever someone opens ticket it shows on top of server not inside category , how can i fix this

@covert swallow

got a warn by pinging staff

but not answer lmao what a shit show

[swift reef]

How do I reset the ticket tool? I deleted panels but it's not updating.

[sweet inlet]

How do I delete a panel? When I click delete, then save. It says, "Major Configs Mismatch."?

[kindred hollow]

Use the ''DELETE'' button.
That message it's just a security measure to prevent you from accidentally deleting all your panels.

If you'd like to delete your last/only panel, please create another panel first before deleting the previous one

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[kindred hollow]

@lunar knoll

[sweet inlet]

Much appreciated bro.

Finally works.

[kindred hollow]

Np.

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[kindred hollow]

@fallen forum see above.

[kindred hollow]

Hi there, do you still need help? If so, can you elaborate on what you're trying to do please? 🙏

[kindred hollow]

What message are you referring to?

[kindred hollow]

Hi there, do you still need help?

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[daring matrix]

Hey! I purchased the ticket tool yearly premium and I'm yet to add the premium bot in the server (free one is already working). Do we have a guide or any docs that can help me with the steps for migration?

[kindred hollow]

@simple spruce See above.

[elder yew]

Yes

[coral flax]

I don't see the channel I want to add a ticket to even though I've selected the correct channel. Is there any way to fix it?

[kindred hollow]

@elder yew have you followed these steps?

[kindred hollow]

Hi there, what do you mean?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[restive condor]

Hey there! See above please

To handle already opened tickets (with the white bot), you will need to either give the premium bot admin perms until you handle all tickets opened through the white bot, or manually add the premium bot to each ticket.

You will then be able to manage them via commands /delete /close...etc

[elder yew]

Yes , I have already given category

[polar field]

how to i blacklist a role from opening a certain ticket panel? Not globally I want it to just stop a role interacting with one panel.

[gilded verge]

Panel Configs->Buttons->choose something->Disabled Roles

Note that it won't work on the roles with Administrator permission

[swift reef]

I think I fixed it. Thank you for checking in.

[iron night]

Gave +1 Rep to @kindred hollow (current: #160 - 3)

[lunar knoll]

What are ticket tool premium perks?

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations
Claiming
Advanced Ticket Statistics

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly (Open a billing ticket in #🎫│make-a-ticket to receive additional information on this matter)

[frozen crypt]

@lunar knoll

[jade topaz]

Main Server got termed + Main Account, i bought Ticket Tool Premium 3m. What can i do?

[astral aspen]

I need help when I was tryna create a ticket it didn't got created

[daring matrix]

okay, got the point

[lunar knoll]

Why does it show like this

I want it to be like this only

[atomic solstice]

you should use a mutlipanel instead of a dropdown

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[atomic solstice]

here is how you can do it

make sure to also disable the dropdown

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[jade topaz]

Main Server got termed + Main Account, i bought Ticket Tool Premium 3m. What can i do?

[swift reef]

Can I create a ticket for someone within a specific panel? EX: I have a support channel and a violation channel as another. So I want to assign Person A to S channel and Person B to V channel using commands.

[white torrent]

Ticket bot not working?? Why

[lapis moth]

How can I do this?

How can I do this?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[timber kernel]

Can you please be more specific?

[lapis moth]

Arab

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> قائمة الخيارات / Drop-down

تحل قائمة الخيارات محل الأزرار الموجودة في رسالة لوحة التذاكر الخاصة بك وتستخدم القائمة مع جميع اللوحات الخاصة بك. لإعداد هذا، توجّه الى إعدادات اللوحة، وحدد لوحة التذاكر الرئيسية.

<:Numbericons1:1018864164032225340> تمكين نمط الخيارات

أولًا، عليك تفعيل نمط الخيارات. وبعدها يجب عليك إضافة عناصر في محرّر الخيارات. الآن يمكنك البدء بتعديل الخيارات الخاصة بك!

<:Numbericons2:1018864168041971712> محرر الخيارات

كل سطر في محرر الخيارات يمثّل سطر من قائمة الخيارات على الدسكورد. يمكنك إضافة المزيد من الخيارات، بواسطة الضغط على

أولًا، عليك إختيار لوحة تذاكر. هذه هي اللوحة التي سيفتح لها هذا الخيار تذكرة.
لا تقم بتحديد نفس اللوحة مرتين. يجب أن يكون لكل خيار لوحة مختلفة

وبعد ذلك يمكنك وضع عرض. هذا هو عنوان هذا الخيار وسيظهر في قائمة الخيارات. يمكن تعيين الوصف مباشرة بعد ذلك، والذي سيكون أسفل العنوان باللون الرمادي.

بالإضافة إلى ذلك، يمكنك تحديد رمز تعبيري (إيموجي) سيتم عرضه أمام كل خيار. يمكنك إما إدخال معرف الرمز التعبيري يدويًا أو تحديده في أداة التحديد.

المشاكل الشائعة ⚠️

• اللوحة لا تعمل؟ تأكد أنك قمت بإدخال رمز تعبيري صحيح.
• الخيار لا يظهر؟ تحقق مما إذا كان هناك خياران لهما نفس اللوحة في محرر الخيارات.

$ardropdown

[timber kernel]

^

[timber kernel]

Please run /debug

[lapis moth]

I won’t Video

@timber kernel

[timber kernel]

Please do not ping staff, that is rude.
Back to topic:
We do not have a video I can just send you. The above description covers everything you need.

[lunar knoll]

And how can I remove the panel

[lunar knoll]

Just buttons like this

[atomic solstice]

In the embeds I sent one shows you how to enable multipanel which is just the buttons and the second shows the dropdown which you have now enabled, so you need to disable the dropdown in the panel you have setup and change it to a multiplanel

[atomic solstice]

so this one is how you can enable the multipanel with buttons

[atomic solstice]

and this one is the one you have now enabled so just find the panel you have posted in the server and then like the step 1 in the embed says to enable Select style you need to disable it

[neon flume]

hello

[kindred hollow]

Hi there, do you need help?

[neon flume]

yes

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[neon flume]

panel buy

[unborn wolf]

Can someone help me.

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[prisma wasp]

Hey, I could also use some help. I bought the gift card for my order, made a screenshot, got the key ready. But where do I send these things so I get the funds on my account?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[unborn wolf]

Keep getting this error in my discord is there a fix for this...

[austere forge]

Hey there 🙂
Go to Dashboard > Panel configs > Limits - Open tickets each user

[unborn wolf]

tried that still getting the same error.

[austere forge]

did you increase the number of this option and set on all your panels

[unborn wolf]

yes

fixed it i think

[daring matrix]

will I have to make all the panels again? or will it automatically shift the panels and all setting to the new gold bot?

[jade topaz]

How to change that

"To create ticket click" message

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[jade topaz]

Not that

[desert bough]

Where can i open aticket for support?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[worldly helm]

Look here!^^

[austere forge]

Hey there 🙂

#🎫│make-a-ticket

[desert bough]

Thx!

[hearty forum]

hello!

im here active for being support team!

eed any help?

mjhmt, ┬─┬ノ( º _ ºノ)

[jade topaz]

How can change this

[worldly helm]

Same, just wait for the people to ask questions

[worldly helm]

Ive already told you

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[hearty forum]

/help

[jade topaz]

I don't understand

[hearty forum]

/help how to be staff member

[jade topaz]

@worldly helm i don't understand can you just slide a tutorial

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_es: Spanish
:flag_br: Portuguese

[jade topaz]

To be a staff member

• Must be active on this channel and get choose by an manager

2:

Just apply from application

[worldly helm]

See above 333^^

[jade topaz]

I don't understand

Can you give tutorial

[hearty forum]

example how to be active means?

[worldly helm]

Lemme do a tut rq

[jade topaz]

Help people on this channel

[hearty forum]

ohh ok!

.

[worldly helm]

Thank you 🤣

Click on Messages

[jade topaz]

You got tutorial?

[jade topaz]

Done

[worldly helm]

Click on embed editor

[austere forge]

Hey there 🙂
stop spam pls. @hearty forum

[jade topaz]

Yeah

[worldly helm]

Select your message

Dont forget to save the settings

[hearty forum]

/help

[jade topaz]

Done

[worldly helm]

Bro is NOT getting staff....

[hearty forum]

help me

[worldly helm]

Nice, update or resend the panel

[hearty forum]

/please

[worldly helm]

What is your issue...

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[open beacon]

I want like this

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[worldly helm]

See above^^

[hearty forum]

/help how to become staffmember faster and how much it take time

[jade topaz]

Idk

[worldly helm]

1: Dont beg
2: Dont Spam
3: Be active...

3v, do you know why u just got timeouted?

[austere forge]

Probably because of the video you sent, idk 🤷‍♂️

or multi image

[worldly helm]

Damn, i sent like 5 or 6 Screenshots of how it works

[austere forge]

for the bot it is considered spam, maybe because of that

[worldly helm]

Yeah, probably that. Now lets dont talk about that in here

[austere forge]

correct

[vivid ginkgo]

Hello everyone, may I extend the deletion time for the ticket?

[austere forge]

Hey there 🙂
Sadly no

Feel free to suggest it

[humble sequoia]

Suggestions for Ticket Tool

To make a suggestion use the s!suggest suggestion command in #🤖│bot-spam. Note that you'll suggestion will be first reviewed by our Support Team before it's posted into #💡│suggestions, channel in which you'll be able to vote for other suggestions!

[vivid ginkgo]

Thx @austere forge

[austere oxide]

What does the $automation command do?

did somebody ghost ping me?

[austere forge]

This is a command to enable the automation of your ticket panel

[austere oxide]

Thanks!

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 409)

[pliant island]

Dropdown menu:

• Report
• Support
• Obtain role

How can I switch Obtain role with Report?

[lunar knoll]

How can I add more buttons

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[worldly helm]

@lunar knoll Look above ^

[lunar knoll]

There is only 4 showing

But I created 5 panels

The last one is Desk

I can't attach the 5th one idk why

[austere forge]

Hey there 🙂
Try using the sync button at the top of your server page

[lunar knoll]

Thank youuu it worked

[opal wasp]

How do I fix it

[worldly helm]

@opal wasp

The Ticket Tool bot is missing permissions. I would suggest you give it admin

[opal wasp]

Alright thanks

[iron night]

Gave +1 Rep to @worldly helm (current: #66 - 21)

[worldly helm]

yw

[hushed smelt]

yo

is it possible to change the channel name of a generated ticket

like for example "appeal-0003" except for "ticket-0003"

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[austere forge]

Hey there 🙂
see above

[hushed smelt]

thanks

[atomic mortar]

On my Discord it shows that I pay for Premium monthly under billing, but doesn't show under subscriptions. Also when I log onto the Ticket tool website, Premium isn't available and I need to subscribe. Any suggestions?

[median summit]

Well I am doing a dropdown menu and basically look. In the Clothing and livery we can see them in the drop down but the others no

Wdym by panel how do I make panel?

[austere forge]

Hey there 🙂
In your case, it may be that the server to which you were subscribed has been deleted or is no longer available.

You will therefore need to contact Discord Support > Billing to request the cancellation of this subscription.

https://support.discord.com/hc/en-us/requests/new?ticket_form_id=360000029731
That should be the link to get started

[austere forge]

Hey there 🙂
Go to Dashboard > Panel configs > and click on the green cross at the top right to create other ticket panels

[median summit]

Oh, yes thank you!

[atomic mortar]

Thank you 🙂

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 413)

[median summit]

Sorry 3v Umm, I wanted to say like how do I put the role for the ticket support team

And how do I edit the message in the ticket

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[austere forge]

see above : )

[atomic mortar]

Can I clone all of my server settings / panel etc from the basic ticket tool to premium? Or do I have to start from scratch again?

[median summit]

Thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 414)

[austere forge]

If you purchased premium nothing will change on your Dashboard / panels

[atomic mortar]

I had the basic enabled and set up all my tickets etc, however if I switch to premium then all of the basic ticket setup doesn't work as it's not enabled anymore.

[austere forge]

Yep, you must send your panels with the gold bot for it to work correctly

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[austere forge]

or if you do not want to use the gold bot, do the command /botswitcher and select Ticket tool white

[atomic mortar]

I want to use Gold BOT but everything was set up using White BOT. So I want to be able to have the Gold BOT enabled and use the White BOT tickets that were set up, if that makes sense?

[austere forge]

sure, in this case use the command /botswitcher to enable Ticket tool gold and on your Dashboard of your server, you need to re-send your ticket panels to your respective channels

nothing will change, the same panels will be the same with the gold bot

[median summit]

3v I still don't understand how to edit the message for in the ticket

But I want to change it

Support will be with you shortly.
To close this ticket react with 🔒 That's what is says but want to change it

[austere forge]

Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message 🙂

[atomic mortar]

Amazing, thank you, all sorted now 🙂

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 415)

[austere forge]

glad it works

You're welcome, glad I could help !

[median summit]

Thank @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 416)

[shut pier]

/help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[worldly helm]

Hey there! What's the issue?

[shut pier]

I’m too stupid to figure out how to setup this bot

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[worldly helm]

hey there :)
See above!

[shut pier]

Thanks.

[worldly helm]

youre welcome! If you have any questions, feel free to ask me

[stiff flax]

/help

[worldly helm]

Hey there :)
What do you need help with?

[flint zephyr]

Hi all

We are using TicketTool. I've originally set it up but I'd like to have a new person take over the support request and ownership. Is there a way to transfer Admin authority / rights?

[stiff flax]

Nothing more, i asked support, tyy too

[shut pier]

I’ve been doing it for too long, and can’t do it, can you do it for me?

[worldly helm]

Great to hear

[worldly helm]

Sadly i don't have access to ur Dashboard / Server...
What is the issue you are facing?

[stiff flax]

Yeahhh

[stiff flax]

Maybe go to dashboard, left and maybe you can see that option?

[shut pier]

I can’t set it up.

Like I am unable to figure it out

[worldly helm]

What exacly cant you set up?

[shut pier]

I want to make a drop down thing for my design server so they can select there desired order.

[worldly helm]

Ohh yeah, no problem! Just ask me :P

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[worldly helm]

See above^^

[shut pier]

I’ll set it up later.

[candid kestrel]

french support here please ?

[worldly helm]

Nice! if you have any Questions, feel free to ask me

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le bouton contenant l'emoji 🇫🇷

[worldly helm]

see above^^

[candid kestrel]

yes thx

[stiff flax]

Is there like a word key to make the bot send messages?

[humble sequoia]

Custom Commands

Custom Commands are used to send a predefined response to your channels. Commands will only respond if the command itself is used, it will not function if you put the tag into a sentence.

To create commands, go to: Dashboard > Custom Commands > New. After creating and naming one, you can edit the command trigger and behaviors. Tap on the edit message button to edit the response of the command.

[worldly helm]

Hey there!
See above^^

[stiff flax]

Ohh yeah there is haha, tyy

[worldly helm]

Great! if you have a question, feel free to ask me

[stiff flax]

Okayy, you should be support ngl

[worldly helm]

I am still waiting for a manager to pick me ;)
But thanks for the lovely reply

[stiff flax]

Ohh do they need to pick?? Woow, i hope you get picked asap 😁 and nppp haha, its true too

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_es: Spanish
:flag_br: Portuguese

[worldly helm]

That is how you can get Support here :D

[stiff flax]

Woahh

Wait how does this bot actually work, i think i didnt say any word key related to becoming support

[worldly helm]

Yes you didnt, there are some custom commands for the bot, i did the custom command "$staffapps" that triggered the message

[stiff flax]

So that means there are word keys and custom commands so the bot can send messages?

[worldly helm]

Yes

[humble sequoia]

Ticket Tool Help Menu

Ticket Tool is the only ticketing bot you'll ever need! Explore its features and set the best ticket system for your server!

<:CommandIcon:1018980659064221746> Commands

Browse through Ticket Tool's commands list and find new utilities!

<:TextIcon:1018980662881030144> FAQ

Solutions for the most frequent questions our users have when implementing the bot on their server.

<:Setup:1034174646788030664> Setup

The steps to follow when setting the bot for the first time on any server

[stiff flax]

Woahh

When i can, i will use the +rep on you, i need to wait 6h sadly

[worldly helm]

Don't worry!

[stiff flax]

Tomorrow i will do it haha

[worldly helm]

Great to here! Now lets dont talk about me getting on the Support Team🤣
This channel is for helping

[stiff flax]

Oh right haha, well i got no more questions 😅, i think im going to think what to do tomorrow since im going to sleep now, byee (hope u get in the support team too)

[worldly helm]

Thanks, great to hear

[iron night]

Gave +1 Rep to @stiff flax (current: #326 - 1)

[stiff flax]

Yww and tyyy

[jade topaz]

Is that new??

:0 niceee

[austere forge]

no, custom commands have been around for a long time

[quartz prism]

I was just configuring the bot when the security bot kicked it out and now I can't even configure it again, it's inside the server with all the necessary permissions (up to administrator), and I keep getting that error

if someone could help me it would be great

[austere forge]

Hey there 🙂
can you use sync servers button above pls

[quartz prism]

yes

[quartz prism]

I did it already but it keeps giving the same error

[austere forge]

make sure that the gold bot is on your server, and that it is not kicked again by your security bot each time

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[quartz prism]

yes worked! thank you👌🏻

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 417)

[wide fulcrum]

Why can't i put some image when i write a message?

[scenic sun]

hi, well.. i was able to get another premium trial after the first one expired ? :))

[wide fulcrum]

someone know why i can't edit the embed of a message?

[shut bolt]

While having the free version of Ticket Tool you may face some edition limits such as blocked fields or character limits, to unlock the full potential of Ticket Tool you can consider purchasing premium!

[shut bolt]

Hey there, no, trials are limited one per each server

[wide fulcrum]

ok thanks

[iron night]

Gave +1 Rep to @shut bolt (current: #1 - 1385)

[quiet geyser]

السلام عليكم

دعم

[blazing mountain]

How do you make one ticket with three buttons on the same message

[flint void]

Just bought premium, should I remove the non premium bot?

[hallow wraith]

How do I get ticket tool to dm all involved users once the ticket is closed with the transcript?

[hallow wraith]

Not until you know for sure that you won't need it, like you know the new does everything the old one did

[hallow wraith]

Dm me I will help you, recently figured that out myself

[fallen girder]

is the ticket tool down for anyone too it wont let me setup in my server keep saying unable

[hallow wraith]

Not sure, I set it up and past this I don't care to bother with anything lol

[hallow wraith]

Yeah def down ain't responding to me either

[clear shale]

Same

[muted magnet]

How do I fix images?

[kindred hollow]

What images?

[kindred hollow]

Please do not offer to join servers nor join servers for support. Keep support to this channel

Rules: #📂│information

[kindred hollow]

Are you still experiencing this issue?
Cc @clear shale

[clear shale]

Nah

[hearty forum]

Need any help?

[sweet inlet]

Why is the bot skipping attachments?

They don't show up in the transcript, and the image link ends up being invalid.

[hot coral]

Subir suporte alguém sabe?

[jade topaz]

@rough swan check ur dms 😔

[rough swan]

no

[jade topaz]

Y

[rough swan]

im not a mod

[jade topaz]

ik but

could u ask smb to talk to me abt it

like the honoured one or sum

its cool if not though

[worldly helm]

What‘s the issue?

[jade topaz]

i got banned in a server and i need help cus i think they mistook what i said for sum else idk 😭

[jade topaz]

are u support??

[worldly helm]

I am Not in the Support Team, I can help You aswell though. So what is your issue

[jade topaz]

i got banned in a server called demonfall idk if you’ve heard of it

link is /demonfall

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[worldly helm]

^^

[jade topaz]

oh alr

[hexed sundial]

Who is owner of the bot?

[kindred hollow]

#📂│information > Staff info > Management

[hexed sundial]

Is it d_dev ?

[kindred hollow]

You can check it yourself from the channel I mentioned, and if you don’t need help with TicketTool, please head to #💬│general-chat

[hexed sundial]

Probot?

Are you tired?

[kindred hollow]

Sorry 🙏

[thorn ice]

when i try to use the ticket tool it keeps saying it didn't respond, what do i do

[kindred hollow]

Hi there. Can you run /debug on that channel please? 🙏

[thorn ice]

i think it hates me😭

[kindred hollow]

Looks like Ticket Tool doesn't have the necessary permissions. Can you check that?

[thorn ice]

i gave it admin and it works now ty

[iron night]

Gave +1 Rep to @kindred hollow (current: #136 - 4)

[kindred hollow]

No problem!

[patent whale]

How do i make the bot automatically rename the ticket to the topic the user chose such as "Other", "Report" etc

[worldly helm]

Hey there :)
That is a premium only Feature

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[swift reef]

Can I create a ticket for someone within a specific panel? EX: I have a support channel and a violation channel as another. So I want to assign Person A to S channel and Person B to V channel using commands.

[worldly helm]

Hello there :D
I don't exacly understand what ur question is

[swift reef]

I want to manually assign a person to a specific panel’s ticket.

[worldly helm]

you can use /add or $add and /remove or $remove

[jade topaz]

Howdy there,
Is it possible to add another discord user to the Ticket Tool dashboard at this time as a admin?

[worldly helm]

Hey there :)
Yes, there is!
Go to your Dashboard-->Server Configs-->Dashboard Roles--> Select your wanted roles!

[jade topaz]

Thank you so much

[iron night]

Gave +1 Rep to @worldly helm (current: #62 - 24)

[scenic sun]

that was not a question, i said i was able to do so, not that if i can do that..

[worldly helm]

yw

[humble sequoia]

━━ NandoCNA's inquiry has been moved to a ticket ━━

[median summit]

how do i put a specified role for the role only to see the channel?

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[austere forge]

Hey there, see above

[median summit]

No like for each ticket for example for each ticket I have 6 I am design server like I want uniform ticket have only uniform designer that can respond

like that can see the ticket

should i refresh after i do it?

[worldly helm]

You mean about the normal discord channel or is it something about the ticket tool bot?

[pastel citrus]

Hi guys do you know how to remove the ticket because I click on the wrong product

[median summit]

Hello @austere forge mb for the ping but who made the role icons?

[austere forge]

Hey there 🙂
what do you mean

[austere forge]

Hey 🙂
One of the managers

[median summit]

May you please state their users?

🙂

[austere forge]

Lukas

[odd ice]

How do you see the ticket the person selected

[worldly helm]

Hey there!
At the ticket logs (If you set those up)

[odd ice]

Ok thank you

[worldly helm]

You're welcome!

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[worldly helm]

See above ^^^

[iron night]

Gave +1 Rep to @worldly helm (current: #62 - 25)

[worldly helm]

It is the same thing.

you're welcome :3

[arctic echo]

how do you add the claim button option so i dont have like 8 moderators doing 1 ticket? i enabled this, but i dont see it on ticket

[austere forge]

Hey there 🙂
this is a premium features

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[arctic echo]

oh bru, cant it just say that? 😭

thanks

[late holly]

Hi

Guys i want help i wnna do in the ticket if som1 opened ticket i want to do claim the ticket

How can play help ?

[austere forge]

Hey there 🙂
this is a premium features

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[late holly]

Yes i have premium

Thx

[austere forge]

alr, follow instructions above

You're welcome, glad I could help !

[late holly]

https://tenor.com/view/awesome-grandma-dancing-viral-hog-cool-gif-11232948562057547980

[bleak summit]

Anyone else's down this morning?
It will not allow myself or members to create tickets
I'm receiving the "interaction failed" error for each panel

[astral wren]

Ayuda

No puedo configurar mi bot

[humble sequoia]

Equipo de Soporte Español

Querido usuario, si está buscando ayuda, por favor abra un ticket para contactar al Equipo de Soporte Español. Diríjase a #🎫│make-a-ticket y presione el botón :flag_es:.

[austere forge]

Hey there 🙂
could you use /debug in same channel on your server pls

[bleak summit]

hey there

[austere forge]

It seems that your premium subscription has expired, which explains why the gold bot is not responding to you.

You need to buy a new premium subscription via our website: https://tickettool.xyz/premium

Or if you do not wish to continue to have premium, use the command /botswitcher to select the bot white and re-send all your panels with the bot white on your Dashboard so that it continues to work

[bleak summit]

that makes sense! thank you so much. I appreciate it!

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 419)

[bleak summit]

Just for clarification- To avoid that in the future, I just need to pay for the year upfront? Does the Monthly auto renew?

Or did it not renew because I forgot to add money to my card? 😂

[austere forge]

From now on, the premium subscription will be automatically renewed from 23 August - you can check this on your Dashboard > Premium

There must have been a problem with your payment method for this to fail

[strong sun]

how do i make it say "discordname-ticketnumber" instead of "ticket-ticketnumber"

[austere forge]

Hey there 🙂
see below

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[strong sun]

lifesaver, thanks

[austere forge]

You're welcome, glad I could help !

[elder yew]

Added ticket category but tickets are opening on top of server , how do I fix this

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[worldly helm]

Hey there :)
Look above ^^

[hushed yew]

Hey, how can I make a form when someone open a ticket?

[rocky lintel]

How to make word keys with the bot

[humble sequoia]

Custom Commands

Custom Commands are used to send a predefined response to your channels. Commands will only respond if the command itself is used, it will not function if you put the tag into a sentence.

To create commands, go to: Dashboard > Custom Commands > New. After creating and naming one, you can edit the command trigger and behaviors. Tap on the edit message button to edit the response of the command.

[worldly helm]

See above^^

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[rocky lintel]

Tyy ^^

[worldly helm]

Hey there!
see above ^^

[rocky lintel]

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #60 - 26)

[worldly helm]

Aww 😊

Hey there!
Open a Billing Support Ticket please!
( #🎫│make-a-ticket )

[hushed yew]

uh where exactly?

[worldly helm]

.

[hushed yew]

okay what about select menu? does that exist in ticket tool ?

[worldly helm]

Do you mean like in this Server or do you mean the dropdown menu?

[hushed yew]

dropdown menu like when someone click it he have to choose what kind of ticket he want for example a support ticket to get help or another ticket

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[worldly helm]

See above^^

[hushed yew]

Okay are Select menu and forms can be done in the regular bot or I need premium?

[worldly helm]

The dropdown menu and forms are not premium only.

[hushed yew]

Okay thanks for your help

[worldly helm]

you're welcome :D

[eternal burrow]

guys

[worldly helm]

What's up?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[eternal burrow]

a

i'm in the wrong server

[austere forge]

yes 🙂

[eternal burrow]

👍

[lime thunder]

bonjour

[worldly helm]

Hello, do you have any questions releated to the Ticket Tool bot??

[lime thunder]

pour etre samu

[humble sequoia]

⚠️ Vous n'êtes pas au bon endroit

Nous offrons un support pour le bot Ticket Tool et nous ne pouvons pas vous aider avec d'autres problèmes hors du bot.

- Assurez-vous de contacter l'équipe d'assistance appropriée, s'il vous plaît.

S'il n'y a pas d'autres éléments en lien avec Ticket Tool en quoi nous pouvons vous être utiles, veuillez fermer le ticket.

[lime thunder]

comment je fait

[austere forge]

Nous ne pouvons pas vous aider pour devenir "samu" ici.

Vous vous êtes trompé de serveur

[hushed yew]

Hi in drop down style how can I choose where every ticket is opened like if someone press ticket called Support I want it to open in the Support category only and if someone press another ticket it would be Opened in another category?

[muted magnet]

How do I add images url?

It always shows the “?”

and it doesn’t load

[austere forge]

Hey there 🙂
On each of the panels you own access the Dashboard > Panel configs > Category and set a category for opening tickets

[austere forge]

Hello
You can use : https://postimages.org/ and host your image / copy direct link

[hushed yew]

Do I need to make more than 1 panel so I can put it in drop down style to work?

[austere forge]

correct, if you want 3 tickets in the drop down menu, you need to do more than your main panel

[hushed yew]

Okay how do I prevent members from close the tickets?

[austere forge]

Go to Dashboard > Panel configs > Buttons - Close ticket - Support Team Only

[hushed yew]

Okay how about Auto transcript?

[austere forge]

This is a premium features sir

[hushed yew]

okay thanks a lot , sorry for bothering you

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 420)

[austere forge]

all good

glad I could help !

[stiff flax]

Thanks hehe

[iron night]

Gave +1 Rep to @worldly helm (current: #58 - 27)

[hushed yew]

How can I edit this message?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[austere forge]

see above ^^

[hushed yew]

Uh is this Premium feature only?

[austere forge]

nop

[hushed yew]

This one right?

[austere forge]

correct, open embed editor

[hushed yew]

Ohhhh yeah I found it what about Message content what exactly this do?

[austere forge]

it is used to display a specific message above the embed

[hushed yew]

Thanks for your help

do I need to make a form to every panel so when someone click a ticket in drop down style show him a form?

[austere forge]

correct

[hushed yew]

Thanks

[sudden sonnet]

If someone opens a ticket, can I add more message included in the channel (like details of applying of something)

[austere forge]

Hey there 🙂
sure, you can add your message in the "Ticket message" but without premium, you are limited to 250 characters maximum

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[sudden sonnet]

Yes that's the problem because of the limitation, I need more than 250 characters

[austere forge]

you will therefore have to purchase a premium subscription to avoid this limit

[sudden sonnet]

OK, Thank you

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 421)

[crisp haven]

Hello there

my ticket tool in my discord is not working for now

the interaction buttons such as close, close without reason, and claim is not responding.

even opening a new ticket is having error.

@upper flower @solid stream

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

The message with the button is from a different bot

[astral tapir]

yo could you come to a vc for a really 30 seconds?

I need some support

[pseudo ravine]

Please reply to a random message for support. Just state your issue/question and someone will assist you

I don't join VC for support

[astral tapir]

It's not support it's kinda question

The question is I can make dropstyle + forms with ticket tool? Like if I choose one of the drops it will change the form for every drop? @pseudo ravine

[pseudo ravine]

Yes, since each dropdown option is a different panel

[crisp haven]

can somebody check this

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[crisp haven]

why can i close ticket fam?

any command i give the bot is not working

@pseudo ravine

[pseudo ravine]

Make sure Ticket Tool has the View Channel and Send Messages permission in that channel

[crisp haven]

there is fam

any interaction with the bot is failing

[pseudo ravine]

No one else is reporting issues, it must be a permission issue in the channel

[compact hull]

Can someone help me set up the whole ticket thing? Idk how to do it

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[astral tapir]

There is option to like press a button to open ticket and then it will sens the dropdown options? Do you get what I am meaning?

If not I can try to send example

[pseudo ravine]

No, you can send the panel that has dropdown options

That's the closest you can get

[astral tapir]

Like this

[flint zephyr]

Hello team, where can I assign which roles are able to close tickets? Currently in our ticket tool on our discord no one seems to have permission to close tickets

[fleet wigeon]

heyo

does anyone here have expirience with the premium bot?

[pseudo ravine]

Instead of the button, Ticket Tool will have the dropdown options there

[pseudo ravine]

Hey there. You can go to the Dashboard > Buttons > Close Ticket > Allowed Roles

[pseudo ravine]

Hey there. Are you having some sort of issue?

[fleet wigeon]

I’m just getting stuck on how you switch to the premium bot

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[fleet wigeon]

Okay I have done all of this… I think

I have changed it on the dashboard

And in the discord

I actually just got in bed haha so I am sort of unable to mess with it now. Maybe I was just tired and messing something dumb up

[pseudo ravine]

Have you re-sent all of your panels with the premium bot?

[fleet wigeon]

Hey look I think I found my issue🤦‍♂️

How do I do that I’m sorry

[pseudo ravine]

Same as you did with the regular bot

[fleet wigeon]

Okay I’ll try that tomorrow thanks a ton for your help haha sorry if it was just because I didn’t read stuff right

[pseudo ravine]

You're welcome, glad I could help!

[vital widget]

Hello! I just want to ask if this is possible:

I did the sapphire x ticket tool via a button (picture 1)
How it works: when the user lick the button "Create a ticket", picture 2 works

Question is can i apply the form feature in the picture 1? I wanted to know if its possible for the user to have this form first when they click the "Create a Ticket" in picture 1 before it create a specific ticket channel room

[worn adder]

How do i add a role for the bot to ping when someone opens a ticket?

[untold fox]

Please help here because it doesn't work with /setup or /commands

[sage sinew]

How do this?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[kindred hollow]

@worn adder see above.

[kindred hollow]

Ticket Tool does not have the necessary permissions then.

[kindred hollow]

Discord has a limit of 500 channels per server.
It appears that server has reached such limit.

Please contact server staff for them to clear tickets, in order for new tickets be created

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_es: Spanish
:flag_br: Portuguese

[worldly helm]

@spring aspen ^^

[spring aspen]

Yes?

What the

[worldly helm]

Look above^^

[spring aspen]

Ok I saw I'm going to apply

[worldly helm]

Nice

[sage sinew]

When i press close the it mean i cancel the request?

[worldly helm]

Hey there!
If you press Close, it closes the Ticket ( Channel).

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[sage sinew]

Ah okay thanks for the info

[iron night]

Gave +1 Rep to @worldly helm (current: #55 - 30)

[worldly helm]

You‘re Welcome 😊

[rough cape]

Why I Can't use SETUP Command

[worldly helm]

Could you Maybe Provide a Screenshot?

[rough cape]

There you go

[worldly helm]

Can you do the Command /debug please

[rough cape]

Okay wait

Bruhh

[worldly helm]

There you have it. You Need Access to the Dashboard

Ask the owner to give you access to the Dashboard

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jul 24, 2024, 9:54 AM

[rough cape]

What should I Click here Please teach me

[worldly helm]

Sooo...

Select your wanted server

[rough cape]

I'm done Selecting

What's next

[worldly helm]

Follow this guide

[rough cape]

But how

[jade topaz]

I did what you said in the past, I gave a role, I gave authority, I gave permission to see the channel, but it didn't work.

I did all the permissions in full debug and it didn't work.

[worldly helm]

Hello there!!
The TicketTool bot needs the Send messages permission aswell

I would Suggest that you give the bot Admin

[jade topaz]

Didnt work/:

[worldly helm]

Do you mind Doing the /debug Command and Show me what it says?

[jade topaz]

says the same thing

[empty rock]

I think bot maybe having issues. / outage.
im having the same issue and been using the bots for years

[restive condor]

Hey there! Could you run /debug please

[restive condor]

Ticket Tool is still missing the SEND MESSAGES permission for that channel specifically

[rough cape]

This one Suck bug

[restive condor]

Alrighty, could I get your server name or ID?

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jul 24, 2024, 10:16 AM

[worldly helm]

Tell the Owner to follow this Guide ^^

[empty rock]

I fixed it, Not sure why but just swapped from premium to basic and then back to premium and it fixed its self

[rough cape]

How!!!

[restive condor]

Glad to hear. You most luckily had some bot error or your premium status wasn't synced.
Have a nice day

[worldly helm]

Tell
The
OWNER
To
Follow
The
Guide…

[rough cape]

But how!!

Teach me how to do that

[worldly helm]

Teach you what?

How to Tell the owner?

[rough cape]

How to fix that issue

[worldly helm]

You can‘t.

The Owner has to.

[rough cape]

Okay I will not Use Ticket tool

This is Suck bruh

[worldly helm]

All You have to Tell the Owner, is to give you Access to the Dashboard

[rough cape]

What do you mean owner owner of the Ticket Tool or the Owner of the Server

[worldly helm]

The Owner of the Server. Either You get the Admin permission or You Need Access to the Dashboard

[rough cape]

Oh okie Sorry for that

[worldly helm]

Don't worry about it.

[molten bronze]

Heloo.

[worldly helm]

Hello. Do you have any question releated to TicketTool?

[old oriole]

hello

can anyone help me

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[old oriole]

i want to make a new panel

can anyone help me make a new panel

[old oriole]

ok

[austere forge]

Hey there 🙂
Go to Dashboard > Panel configs > and using the green cross at the top right - create a new panel

[old oriole]

ok then

[old oriole]

done

[austere forge]

cool, you now have your new panel

[old oriole]

ok thanks

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 423)

[open dune]

Help

I am for Brazilian

[worldly helm]

Hey there!

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[old oriole]

hello can you help me by joining my server and testing the panel

and then leave

[worldly helm]

Hello there :)
I don't think i am allowed to do that, and if i would be allowed i couldn't do it. I have important things to do right now. You can ask your friends/family members to test it though.

[old oriole]

ok but thanks

[iron night]

Gave +1 Rep to @worldly helm (current: #55 - 31)

[worldly helm]

You're welcome :3

[rustic siren]

#🆘│community-support

[restive condor]

@covert swallow

[covert swallow]

@restive condor

[worldly helm]

Prizafal & Dan!

[jade topaz]

Yo help me

I opened a ticket with a premium ticket tool it expired now the premium ticket ain't deleting

[teal ridge]

Will the Ticket Tool premium subscription automatically charge a new card I added to Billing?

[worldly helm]

You can delete the Channel itself, if it has been closed

[restive condor]

If it has been closed*

[restive condor]

Hey there! Yes, it should

[teal ridge]

Okay thank you! 🤞

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #3 - 983)

[graceful iris]

Hello,
Does anyone know how to move my ticket bot from my old server to my new one?

Ahh no worries, thanks

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[austere forge]

Hey there 🙂
see above

[graceful iris]

Ahh thanks a lot 3v 🙂

[worldly helm]

Whooopsies :sillygoose:

[austere forge]

all good 👍

[honest blade]

is it possible to see who closed the ticket?

[frozen crypt]

Yes

[honest blade]

is it possible to remove access of the delete button?

[frozen crypt]

You can activate logging on you're server

[honest blade]

to certain roles

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[honest blade]

thanks! could u help me with this too? @frozen crypt

[iron night]

Gave +1 Rep to @frozen crypt (current: #71 - 18)

[frozen crypt]

What to certain role sorry

It Is possible, but unfortunately I cannot help you with that rn

@timber kernel could u

[timber kernel]

If you go to Panel Config -> Buttons -> select the button you want to edit ->

There you can Disable some roles for that button

[timber kernel]

sure

[honest blade]

tysm!

[timber kernel]

[oak ingot]

Is there way to reset ticket number?

[vestal zenith]

Existing support arabic?

[limber portal]

You can use the set count button ^^

[limber portal]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[oak ingot]

thank you

[hushed yew]

can I put custom emojis in drop down style?

[hollow brook]

idk what i’m doing wrong

[austere forge]

Hey there 🙂
Dashboard > Panel Configs> Dropdown Style

In the emoji fields, use your custom emoji using the <:emojiname:emojiID> format. The easiest way to get this is using the id command

$id

[humble sequoia]

<:3v_smile:1187282191630204958>

[austere forge]

Hey there 🙂

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[hushed yew]

Does the emoji need to be in the server?

[austere forge]

Yes - if you want to take the emoji from another server, Ticket tool must be on this server

[elder yew]

It is mandatory to make a ticket close category?

[austere forge]

Hey there 🙂
No, this is only if you want closed tickets to move to another category

[median summit]

Hi!

[cinder bough]

Got charged for yearly subscription after moving premium to free, need this refunded as the server in question no longer is utilized and the tool has seen no traffic for quite some time

[restive condor]

Hey there! How did you purchase this subscription?

[cinder bough]

Tickettool online dashboard

I have since removed ticket tool from that server as it's being transitioned to a template server and archived soon

[restive condor]

Could you go to your profile > subscription tab or https://tickettool.xyz/billing directly

And let me know through which payment provider that was through?

[cinder bough]

Doesn't say directly on there but it was through chargebee

[restive condor]

Perfect. I'll bring you into a ticket. One moment

[cinder bough]

Looks like I can also cancel it through charge bee seperately?

[humble sequoia]

━━ Tingora_Ultrax's inquiry has been moved to a ticket ━━

[vital widget]

Up

[steel dagger]

(╯°□°)╯︵ ┻━┻