🆘│community-support

[hardy maple]

hhh k

great idea

[harsh dune]

Tickets won't close

[pure perch]

Yea mine won't either

[harsh dune]

is there problem from bot or this from my server

[pure perch]

application just won't respond

[harsh dune]

yea

[hardy maple]

it dont work

and support are sleeping

[glass narwhal]

from bot

[split lynx]

البوت معلق ولا كيف ؟

[hardy maple]

yip

[tender hollow]

Anyone else having this too?

[jade topaz]

is ticket tool down

[glass narwhal]

yeah

[pseudo ravine]

It's not

[coarse shale]

its down here!

[deft nova]

down for me

[pseudo ravine]

The bot or the dashboard?

[ruby merlin]

oh

[inland crater]

The bot is down

[hardy maple]

both

its offline in this server too

xd

[ruby merlin]

The bot hasn't been working for days on my server, can you help me?

[split lynx]

طيب وين الدعم عن هاض الخلل ؟

[hardy maple]

mich 3arif wallahi yimkin naymin

[pseudo ravine]

Alright. I've alerted the development team about this

[split lynx]

maybe

[hardy maple]

ok ty

[iron night]

Gave +1 Rep to @pseudo ravine (current: #8 - 554)

[compact lark]

why wont it let me close tickets

[hardy maple]

bot is offline

[snow pulsar]

bot off

[compact lark]

oh ok

[jade topaz]

Yeap bot is offline.

[snow pulsar]

some announce?

[prime bridge]

<:notallowed:660789872600285184> #🆘│community-support has been locked!

You will gain access again once the lockdown is lifted.

[scenic plinth]

Yes, the bot is offline. Stitch has forwarded this to the development team, and they are having a look. There will be updates provided as they become available.

In the meantime, here's a Pikachu

https://status.tickettool.xyz/incidents/8m4my5b8f0sh

[prime bridge]

<:allowed:660789592647008258> #🆘│community-support has been unlocked!

Everyone now has access to this channel.

[scenic plinth]

Now behave... or else

[warped spear]

or else...

[real umbra]

Is there a server plan that provides a custom bot from Ticket Tool?

[humble sequoia]

User's issue has been solved in another channel.

[dire sun]

how does one make a ticket tool message like this where it has various options which lead to different channel names

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[dire sun]

why, thank you sir

how do u enable select style

[steel basalt]

No worries. Have a good one!

[dire sun]

where is that option

oh i foudn it

[steel basalt]

Awesome! Let me know if you need any other assistance. I’m happy to help! :)

[dire sun]

now that I've done these

where do I add this bit

[grand spear]

is the bot down?
every command i try in my server results in "application did not respond"

[steel basalt]

That’s just the panel message

[steel basalt]

Hi! Could you run /debug in a channel in your server?

[grand spear]

no cause it results in "application did not respond"

[steel basalt]

Once you do that, let me know here.

[steel basalt]

Could you do it once more for me?

[grand spear]

here ya go

[steel basalt]

I believe you forgot to give Ticket Tool the “View Channels” permission.

[grand spear]

that would make sense, i recently added a verifed role

no it has that

[steel basalt]

Alright. Make sure it has permission to:

VIEW_CHANNELS
SEND_MESSAGES
READ_MESSAGES
READ_MESSAGE_HISTORY

Please ensure all of those are enabled, and then re-attempt the /debug command.

[grand spear]

what is "READ_MESSAGES"

[steel basalt]

Being able to read messages sent in a server channel.\

Typically it’s an option to select upon adding the bot to your server.

[grand spear]

how do i check that

i didn't uncheck any permissions when i added it to the server

[steel basalt]

Does Ticket Tool have the READ_MESSAGE_HISTORY permission?

[grand spear]

yes

[steel basalt]

That may have been the permission you’re missing.

Alright. Could you send me pictures of the Ticket Tool role, of the permissions?

[grand spear]

there's read message history

[steel basalt]

Hmm, okay.

And Ticket Tool has the permission to embed messages, read message history, send messages, etc?

If so, try running /debug again.

[grand spear]

k

did not respond
i checked for the embed links perm is that the same this as embed messages

[vernal panther]

Is ticket tooldown?

[restive condor]

Nope

[steel basalt]

Alright. Ticket Tool has permission to view channels?

[vernal panther]

I do the /setup command and it says it fails

[grand spear]

yes

[steel basalt]

More specifically, the channel you’re attempting to use the command in

[restive condor]

Could you run /debug please

[grand spear]

ah let me check

[vernal panther]

https://i.imgur.com/fOWvr0Q.png

[steel basalt]

You may need to add the role manually. :)

[vernal panther]

Seems down

[grand spear]

that was the error

[restive condor]

Ticket Tool is missing the VIEW CHANNEL permission for the channel you're running the command in

[steel basalt]

Awesome. You can thank @restive condor for helping me troubleshoot that for you. :)

[iron night]

Gave +1 Rep to @grand spear (current: #323 - 1)

[grand spear]

thanks dan

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #3 - 925)

[vernal panther]

Fixed, ty @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #3 - 926)

[vernal panther]

Is panels premium? Or can I make a panel for when someone creates a ticket it gives them a prompt

[restive condor]

As in a form?

[vernal panther]

https://i.imgur.com/Ldgy6Pq.png
Like instead of this text I specify

[restive condor]

Dashboard > Panel Configs > Messages > Edit Ticket Message

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[vernal panther]

And thats non premiums?

[restive condor]

Yes, up to 250 characters

[vernal panther]

Tyvm 😄 Ur awesome

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #3 - 927)

[candid mountain]

How do I do this

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Hey there! See above ^^

Let me know if you have any questions 🙏

[candid mountain]

Thanks

[fiery mantle]

Hi guys

[edgy moon]

It says application did not respond when I try to setup.

@covert swallow

Oh sorry.

[steel basalt]

Hi! Could you run /debug?

[edgy moon]

Sure I will try.

[steel basalt]

Thanks! Let me know when you have.

[edgy moon]

Said "Application did not respond"

[steel basalt]

Okay! Do me a favour. First, verify that the bot has permission to view channels, read message history, and send messages.

Then, verify that the bot can do that in the channel you ran the command.

[edgy moon]

I gave it admin and it worked, thank you for all you help!

[iron night]

Gave +1 Rep to @steel basalt (current: #38 - 85)

[steel basalt]

Okay, I suppose that fixes your issue, however, Ticket Tool Staff do not recommend that you give admin to the bot as it does not require it to function.

[edgy moon]

One more question can we do it in DMS so I can show you a picture?

[steel basalt]

I’d rather not. If it’s something that’s confidential, I recommend you reach out to official Ticket Tool staff by using their #🎫│make-a-ticket channel.

[edgy moon]

Oh ok.

[jade topaz]

How do you set up the bot?

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[austere forge]

hey there : )
see above

[jade topaz]

Well I'm very confused about a lot of things

[austere forge]

Just follow the step-by-step instructions 😀

[mellow dock]

como coloco o boot de ticket no meu servidor?

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[flint void]

Our ticket tool premium is disabled can u please check?

Any team here?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[foggy ember]

como faço para ver o botão claim

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[warm plinth]

Is there any documentation / process for migrating a live server from whe White to the Gold bot?

[austere forge]

Hey there : )

see below

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[austere forge]

you'll just have to send the ticket panels with the gold bot

[warm plinth]

Does it take over the existing tickets?

[steel basalt]

No, it does not

Once you invite the premium bot, you can just resolve your existing tickets with the white bot

Or you can use commands on the premium bot, i believe that would still work

[warm plinth]

Ok, so it’s messy. lol

Thanks

[fiery mantle]

Hi

[haughty star]

anyone know how to fix this error?

in discord as well

@timber kernel

my b g

[austere forge]

Hey there : )
don't ping staff pls

put these variables in the text box footer url / footer text

[haughty star]

which text box

author?

[haughty star]

footer url / footer text

[fast lily]

how to view closed tickets

[austere forge]

Hey there : )
Go to Dashboard > Panel configs > Permissons > Ticket Owner Permissions - EDIT CLOSED view channel

[native isle]

[haughty star]

hey there, is there anyway I can add buttons that will show a diffrent message in a embed?

when the ticket is created

[native isle]

@haughty star

[haughty star]

?

[austere forge]

like #🎫│make-a-ticket ?

[haughty star]

yes but when they creat a ticket, I want them to have a button under them, would that be possible?

inside the ticket

[austere forge]

Unfortunately no
only the close / claim buttons are added

[haughty star]

okay

one more thing, hold on.

I have it set to that as the channel name but it does that instead.

[native cove]

is it just me or can i not access my dashboard?

[fast lily]

yes how can i access it?

[austere forge]

use variable {ticket.user.name}

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[austere forge]

Hey there : )
see above

[native cove]

i got it thank you, I have a question im not sure if ticket tool has a option like this but is there a way to label certain tickets? like for examples we have 4 different types of tickets you can make and when you make a ticket for the specific problem it creates the channel with the associated ticket number is there a way to make it so it says the specific issue or whatever our ticket option is called?

[iron night]

Gave +1 Rep to @austere forge (current: #16 - 354)

[native cove]

if it doesnt make sense i can try to provide a example

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[austere forge]

see above : )

[native cove]

does blue m,ean free or paid?

als where can i find this

[austere forge]

need premium

Panel configs > Ticket - Ticket Opened channel name

[native cove]

if i get premium but then cancel it like say after a month will it continue to name the tickets or stop?

[austere forge]

premium features will cease to function, and Ticket tool will revert to its default value

[native cove]

alright ty very much

[austere forge]

You're welcome, glad I could help !

[hexed portal]

Hey I have a problem, I redeem the 7 day trial of free premium but when I tried using the premium option it won’t let me

[austere forge]

Hey there : )
Can i get your server id or name pls

[hexed portal]

Yes

Where can you find the server id ?

[austere forge]

you can use $id command on your server

[hexed portal]

1083042856656179240

[austere forge]

can you try now :D

[hexed portal]

ty sm it works

[austere forge]

You're welcome, glad I could help !

[unborn ridge]

Hello, how do I allow my friend to be able to use the ticket tool dashboard?

the dashboard for my server?

[restive condor]

Hey there! Dashboard > Server Configs > Dashboard Roles

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jul 11, 2024, 9:30 AM

[unborn ridge]

Ohhhhhhh thank you

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #3 - 928)

[unborn ridge]

however

the bot has failed to respond

[restive condor]

Could you run the /debug command please?

[unborn ridge]

ah okay

failed to respond to that too... 😦

[fiery badge]

how do i setup a ticket for my server?

bro

[austere forge]

Hey there : )

Make sure that the bot has: VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[unborn ridge]

ahh i will have a llook

[austere forge]

Hey there : )
see above

[fiery badge]

ok thanks

[unborn ridge]

it used to work?

i will double check perms

[haughty star]

what do i enable for it too save to transcripts and also say "saving to ticket logs"

[fiery badge]

guys how do i automate the ticket thing

nvm

i got it thanks to all of u

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[idle flint]

See the basic setup guide above 🙂

[haughty star]

what do i enable for it too save to transcripts

i have transcripts in every panel set to the channel, but it doesnt send them

to the logged channel

[idle flint]

On the Dashboard > Panel Configs > Transcripts - ensure that you have a transcript channel selected, and premium users can enable "Auto Save Transcript"

[haughty star]

so when i hit the close button it does, and when i do $delete it doesnt.

[idle flint]

There are two options - save on close or save on delete.... you probably have it set to "closed" not "delete"

[haughty star]

ah i see.

[haughty star]

can i make a custom command that will mute a person I mention from talking when running the cmd $mute @user

[idle flint]

Not with just Ticket Tool, no.

[sweet cape]

found another phishing server; I must be blind but I don't see where the create ticket channel is

1251256872246448340

[jade topaz]

Is there a way to check and see what tickets I have open using just the bot? I left a server and came back and cannot see my ticket anymore and it will not let me open another one

[idle flint]

Jump into #🎫│make-a-ticket and we can grab some more details.

[idle flint]

Unfortunately not, you will need to speak to the server owner/admins to determine what ticket you have open in their server.

[jade topaz]

@idle flint ok thanks 🙂

[iron night]

Gave +1 Rep to @idle flint (current: #20 - 295)

[idle flint]

You can set up a blacklist role and assign the user that - you cant prevent a specific user from using ticket tool, but you can prevent a role from using it within your server

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or buttons.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[jade topaz]

How should I mention a role when I open a ticket?

[west ice]

Bonjour, comment je dois faire pour ajouter un role ? je voudrais que le nouveau role soit intégré a la création de chaque ticket. Quand j'essaye la commande ajouté un role sur le ticket tool il me dit que sa répond pas

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

Hey there : )
see above

[austere forge]

Bonjour, voici un guide sur comment le faire :

[humble sequoia]

Rôle du tableau de bord

Tout rôle que vous mettez là aura un accès complet au tableau de bord.
Le propriétaire du serveur et les utilisateurs ayant des droits d'administrateur ont déjà accès au tableau de bord.
Faites attention aux rôles que vous placez ici

[west ice]

je souhaite pas donné acces au tableau de bord mais que lorsqu'un joueur crée un ticket, que mes modérateurs les voients et puisse gerer ?

[austere forge]

Ah, très bien j’ai mal compris 😅
Allez sur le tableau de bord > Panneaux de configuration > General - et insérez le role que vous voulez dans Role de l’équipe de soutien

[west ice]

d'accord merci, derniere question: y a t'il une vidéo en francais d'explication du bot et paramétrage ?

[austere forge]

De la chaine Youtube Officiel Ticket tool non, mais il y a sûrement des videos de personne français qui ont sûrement fait des tuto oui

[west ice]

d'accord je chercherais ce soir tranquillement merci

[austere forge]

Avec plaisir, bonne journée

[fossil socket]

hi bot is offline

[austere forge]

Hey there ! : )

Make sure that the bot has: VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[fossil socket]

Thanks @austere forge

[neat ermine]

How do I do multi panels?

[glass lark]

How To Create This ?

[glass lark]

And How To Mentions ?

In Ticket

[fair condor]

I just restarted my phone, but I can't log in or create a new account. I need support

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

how do i make the bot present a form when a ticket has been created

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[jade topaz]

@humble sequoia Please read my message to you: tix

[scenic plinth]

DMing the bot doesn't work like that

[ionic path]

He took tickets too seriously

[errant lava]

Algem pode me ajudar eu não consigo verificar minha conta

[scenic plinth]

Provavelmente não poderemos ajudá-lo com isso

[simple panther]

Hello, I have a question: is it possible to ping a given role when someone opens a ticket?

[crisp isle]

Is there a way for me to add several buttons that dont create a ticket but rather an information section on ticket tool?

[humble sequoia]

━━ Frog's inquiry has been moved to a ticket ━━

[restive condor]

Hey there! No that's currently not possible.

Unless you used the panel notifications but they disappear within 5 seconds

Feel free to suggest it

[humble sequoia]

Suggestions for Ticket Tool

To make a suggestion use the s!suggest suggestion command in #🤖│bot-spam. Note that you'll suggestion will be first reviewed by our Support Team before it's posted into #💡│suggestions, channel in which you'll be able to vote for other suggestions!

[void bolt]

hey there i got an issue where my dashboard for available server doesnt update at all

does anyone know how to fix it?

@austere forge 👀

sorry-

got it working

[jade topaz]

https://discord.com/channels/1208874727918010429/1261057089065844877

[harsh spoke]

Hye, is there a way I can export my Dashboard for my Server and Import it into another Server?

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[idle flint]

see above ^

[harsh spoke]

What if I'm not Server Owner?

[idle flint]

Then unfortunatley not. Only the server owner can generate the backup key or restore using a backup key (you could get a backup key from another server owner and restore it onto your own server technically)

[hearty dew]

Hey how can I enable a feature so that bot sends transcripts of every tickets without Clicking on transcript button

I think that will be a premium feature

[austere forge]

Hey there : )
exact, this is a premium feature

[coarse shale]

my new tickets are not going into the category created/opened, they are just creating above everything, outside any category! Can someone help me?

[austere forge]

Hey there : )
Discord limit per server 500 channels

also a limit of 50 channels per category. Ticket Tool limits it to 45.

• These limits cannot be changed at all.

If you have reached such limits, tickets won't be created inside that category.

I recommend you setup overflow categories so once your main one is full, new tickets are created there until the main one is available again

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[austere forge]

Hey there : )
can you move to ticket to fix this

[hexed sundial]

Its been 3 days

[crimson stag]

hello, i tried to switch from standard ticket tool to premium but i think ive confused it. its not connecting to my server

[hexed sundial]

Screenshot please

[austere forge]

Hey there : )

see below

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[coarse shale]

Thaaanks

[crimson stag]

Please excuse discords shit quality

I’ve tried removing the app and re installing

[austere forge]

can you try press sync server on top page

and re-try

[crimson stag]

Yep, ive done that also

[austere forge]

can you assure me that Ticket tool white is on your server?

[austere forge]

alright, can i get your server id pls

[granite root]

Can someone help me? I'm creating a sales server and I don't know how to configure it very well

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[austere forge]

hey there : )
see above

[crimson stag]

1240019227898023946

[austere forge]

I'm going to move us to a ticket to fix this

[crimson stag]

Thank you

[iron night]

Gave +1 Rep to @austere forge (current: #16 - 356)

[granite root]

where is the settings guide

[humble sequoia]

━━ MadTommH's inquiry has been moved to a ticket ━━

[austere forge]

here @granite root ^^

[jade topaz]

yo are you available?

[jade topaz]

bot got fully perms

[austere forge]

In your Dashboard > Panel configs > Dropdown - you have defined custom emoji

make sure these emoji are valid, as some emoji are missing a : at the beginning for this emoji to be valid
the right format is : <:emojiname:emojiID>

[jade topaz]

thanks

[jade harbor]

is there a way to allow a user to type a message before opening a ticket??

[jade topaz]

thanks

[iron night]

Gave +1 Rep to @austere forge (current: #16 - 357)

[austere forge]

Hey there : )
You can use Forms option

see below

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[jade harbor]

@austere forge you are amazing

[austere forge]

You're welcome, glad I could help !

[jade topaz]

how to change it that the tickets will look like

support-delwe.in

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[steady atlas]

how do i make multi panels?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[austere forge]

hey there : )
see above

[steady atlas]

but like drop down yk?

not like buttons

[austere forge]

it is totally different : )

see below

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[steady atlas]

in select style i just keep making them as much as i have panels? And after that i add panel i want into each of them?

i need to make this as dropdown

@austere forge

Im sorry

Its kinda late and i need to hurry up with this

Hope you understand

[austere forge]

yes, that's exactly right

[austere forge]

remove all your panels from the Multipanel option

[hollow frigate]

How to invite the premium bot cause I have active the trial

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[restive condor]

Hey there! See above please ^^

[hollow frigate]

Ok thanks

[jade topaz]

i followed this and now this arrow appears

[lone sparrow]

i enabled the premium version and it kicked me off the screen now i cant get back to the server

[hollow frigate]

I can’t bring back the free version

[austere forge]

You forgot to add a : at the beginning of the emoji format as I told you : )

[austere forge]

Hey there : )

Try inviting the gold bot with the link : https://discord.com/oauth2/authorize?client_id=722196398635745312&scope=applications.commands+bot&permissions=2416045072

[austere forge]

Hey there : )
make a sure bot white is on your server

[jade topaz]

nah imdumb af

[hollow frigate]

He is on

[austere forge]

like this : :staff:

[jade topaz]

sorry mb

[lone sparrow]

hey i see other servers adding custom emojis to their dropdown panels is there a way i can do that

such as this

[austere forge]

sure, use your custom emoji using the <:emojiname:emojiID> format. The easiest way to get this is using the id command
example :

$id

[humble sequoia]

<:3v_love:1220472610773663815>

[steady atlas]

How do i add picture from my phone gallery to request middleman panel and ticket message?

[lone sparrow]

oh tyhank u

[hollow frigate]

He is

[austere forge]

you need to get a link to this image and insert it on Image URL in ticket message, but this is a premium feature

[austere forge]

can you move to ticket to fix this

[steady atlas]

Oh alright. If i buy premium bot then i will have to go through the same process to setup everything or not?

[hollow frigate]

Where are tickets?

[austere forge]

No, you don't need to reconfigure anything, except if you sent the panel with the white bot, you'll have to do it with the gold bot.

[austere forge]

#🎫│make-a-ticket

[steady atlas]

just to send a panel or do the whole setup?

because i sent a panel with the white bot

[austere forge]

You should therefore send the panel with the gold bot, so that it works correctly

just panel

[lone sparrow]

how do u ping roles in panel again

its not <@id> right

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

see above : )

[austere forge]

this works too

[steady atlas]

can i now use my bot to send it? Like it will still be the ticket tool but it will show my bot?

[austere forge]

Unfortunately not, the panel is only sent with our bot

[steady atlas]

okay

[steady atlas]

i can get it from gallery?

[austere forge]

I don't think so, you can go to this site and put your image on this site is copied the Direct link

https://postimages.org/

[lone sparrow]

this doesnt work

[austere forge]

put & after @

[lone sparrow]

oh it works

thanks

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #16 - 358)

[steady atlas]

i need to make this

how to do that

[austere forge]

what do you mean?

[jade topaz]

Lol

[jade topaz]

the bot was working fine until yesterday and,,, now the users can't use the ticket

how do I fix this

(admins can open tickets normally but the normal users can't.. is it a bug?)

[stone roost]

how do i make so specific roles can see and type in tickets ia: a mod

[austere forge]

Hey there : )

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[austere forge]

Hey there : )
see above

[stone roost]

ty

[iron night]

Gave +1 Rep to @humble sequoia (current: #17 - 320)

[stone roost]

how do igive you rep

[austere forge]

you can do it in the channel https://discord.com/channels/509192800865353738/509775046848282677

[stone roost]

ok ty

[austere forge]

you ty !

[jade topaz]

thx so much~

[austere forge]

You're welcome, glad I could help !

[jade topaz]

Can someone help me figure out why I can't seem to block access from non support roles closing tickets? I enabled the support team only option in the button settings but non support roles are still able to close the tickets

[stiff jackal]

HI

[glad sigil]

Hi, does anyone know how I can direct my tickets to stay in a certain category?

[viscid minnow]

Hello, what do I do if my ticket tool says that the application does not respond when trying to create it to obtain tickets?

[austere forge]

Hey there : )
can i get your server id

[viscid minnow]

Yes

Do I send it to you privately?

[austere forge]

here pls

[viscid minnow]

Yes

LATINOS GUERREROS OP

[austere forge]

Which panel does this concern?

and do you get an error message when you try to create a ticket?

[viscid minnow]

Yes

A friend created the panel so I don't know which one it is but when I try to create one to make tickets it says it doesn't respond

[austere forge]

can i get a screenshot pls

[viscid minnow]

Yes one moment

[austere forge]

Make sure that the bot has: VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[viscid minnow]

If you leave review

If you have everything

[jade topaz]

Helpme 😫

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[round moss]

Why can't I verify my phone, was finð

[haughty quarry]

help

help!

[haughty quarry]

i need need help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[haughty quarry]

update on my ticket-0045

[austere forge]

Hey there : )

If this ticket is on another server unfortunately we are not related to this server so we cannot help you

[haughty quarry]

so do i need to file ticket here?

its because email changing request form

which is i already did

[austere forge]

No because we are not related to this server.

[jade topaz]

Can someone help me figure out why I can't seem to block access from non support roles closing tickets? I enabled the support team only option in the button settings but non support roles are still able to close the tickets

[hearty forum]

Help!

!help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[snow bronze]

Yo

[wraith reef]

!help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[wraith reef]

!help how to add tickets in my server

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[idle flint]

Here is the basic setup guide

[wraith reef]

!help how to make tickets in my server

[twin ledge]

How do I create a ticket so its there always?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[hazy abyss]

Are forms limited to only 5 questions?

[timber kernel]

Yes, they are.
This is due to a limit from Discord. It is not limited by the Ticket Tool bot.

[hazy abyss]

Gotcha, appreciate the quick response

[timber kernel]

Sure thing

[jade topaz]

hi

how to backup ticket tool through a key?

@timber kernel

[wooden slate]

ticket tool not work

[red yoke]

I've used the ticket tool in the past but now when i attempt to use it in my server it keeps telling me it doesnt have perms to send the panel into the channel when it does

[limpid sapphire]

why is this happening?

this has gotten really annoying the last few days

[restive condor]

Hey there! See below please

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[restive condor]

Hey there! What seems to be the problem?

[restive condor]

Hey there! Could you run the /debug command in the channel where you're trying to send this in?

[restive condor]

Hey there! Could I get your server name or ID please?

[jade topaz]

Can someone help me figure out why I can't seem to block access from non support roles closing tickets? I enabled the support team only option in the button settings but non support roles are still able to close the tickets

[restive condor]

Hey there! Make sure you have applied these changes to the correct panel(s), saved the changes and tested this with a brand new ticket please

[limpid sapphire]

ID: 1105253483256483871
Name: 💸 | Zennify

a lot commands

but the bot itself is not offline, people can open a ticket

(the bot is now on free because i had to close an old ticket, when I didn't have the premium)

but it usually stays in premium, and when I tried to use the /botswitcher to go back, it gave this error

[restive condor]

Make sure you run the /botswitcher command through the white bot, as that's the bot that's currently active on your server

[jade topaz]

I've already tried that a few times now 😔

[limpid sapphire]

i can update on dashboard

[limpid sapphire]

but, what about this? 🤔

this usually happens in isolated commands (premium is usually always active)

[restive condor]

Try again once the gold bot is selected.

You can't add users through the bot that's not active

[restive condor]

Just to confirm, they are still able to use the close button, correct?

As the /close command has to be disabled separately (disabled by default though)

[jade topaz]

Yeah they can still use the close button

[restive condor]

Alrighty, can I get your server name or ID please

[jade topaz]

864803936393494539

[restive condor]

Is this for a specific panel? Or all of your panels?

[jade topaz]

I'm pretty sure it's all of them

[restive condor]

Would panel 1 | English, be certainly one?

[jade topaz]

Yes

[restive condor]

Alrighty, please double check that the person testing this doesn't have any of these roles or Discord's administrator permissions

[jade topaz]

Yeah those are just our staff roles. Not general member roles

[restive condor]

With your current setup, they should unable to use the first ''CLOSE'' message on your ticket message, the one that triggers the closing confirmation message, but they are still able to use the ''CLOSE'' button on your close confirmation.

Would all of that be correct?

[jade topaz]

They can do both. We've had multiple instances of people joining, creating a ticket and immediately closing it before a staff memes get a chance to check it. Or when a staff member is in the niddle of typing the member will close the ticket

[restive condor]

That's odd. I'll bring you into a ticket as I'll need a server invite

[woeful ibex]

Hello, is it possible to reset the ticket count (ticket name) and start from 0001?
Please

[restive condor]

Hey there! Yes, you can use the ''SET COUNT'' button

[woeful ibex]

Perfect ! Many thanks for the very quick response 🫶

[snow musk]

!

[edgy current]

hi, how can i reset the application to factory settings?

or can i do something like this?

[feral hearth]

Members when trying to open ticket are not allowed, and I didn't put any setting that doesn't allow opening, what could it be?

[worldly helm]

wait

Click on buttons

Then on "Create Ticket"

Then allow "everyone" or any other role to open a ticket

@feral hearth

[feral hearth]

Isn't that the option for the service team position?

[worldly helm]

No, it sets the permission to open a ticket

[feral hearth]

omg, ok thank you very much

[worldly helm]

Don't worry!
Feel free to ping me if you need help. Make sure to not ping Support Team, i dont think you are allowed to. Correct me if i am wrong.

[restive condor]

Hey there! Simply delete all your panels using the ''DELETE'' button

[viral pagoda]

is there a way you could ban someone from making tickets? we're about to publicize them and let our community report things that are against the rules, but i'm expecting some of them (at least in the beginning) to abuse the tickets and open them for false reasons.

is there a role or something i could set that removes ticket permissions?

make sure to ping me if you have an answer, i probably won't see it otherwise

[worldly helm]

Yes there is, you can make a role and Ban it from Tickets

[viral pagoda]

how do i do that?

sorry i'm not really familiar with the bot

[worldly helm]

Don’t worry, I’ll Show You

I am on my phone Right now so its Not that good

Click on Buttons

Then create Ticket

And insert your banned from Tickets Role. Mini is BFT( banned from Tickets)

[viral pagoda]

ahh i see. thanks a lot for your help

[worldly helm]

Don’t worry about it!

[hoary forge]

Hello my claim button is not working

[worldly helm]

Make Sure you Set up the permissions for it.

[hoary forge]

When I tried to enable it Claim button is not Enabling

[hoary forge]

Can you send tutorial

[worldly helm]

When I am Home

Cant rn, sorry

[restive condor]

Hey there! Claiming is a premium feature

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[hoary forge]

We can't enable claim in a standard ticket?

[restive condor]

Claiming is a premium feature, but you can enable it through both bots if that's what you mean

[hoary forge]

I meant Claiming the ticket

[restive condor]

Yes, claiming tickets is a premium feature

[hoary forge]

Yoo

[hoary forge]

I enabled free trials So can I able to create claim ticket?

[restive condor]

That's right, Dashboard > Panel Configs > Claiming

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[hoary forge]

Can I invite gold bot also?

[hoary forge]

Hm so I can also invite gold ticket tool?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[restive condor]

There you go ^^

[hoary forge]

You can assist me with any ticket tool information?

[restive condor]

Of course

[hoary forge]

How to make our ticket like this

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

See above ^^

Let me know if you have any questions 🙏

[hoary forge]

2 questions

1- how to Only enable claim + Close button for support team (ticket tool) only

2- how to make the claim ticket: Claimed-222 (number increases every tickets)

[restive condor]

1. Dashboard > Panel Configs > Buttons > Close Ticket Button & Claim Ticket Ticket > Make sure Support Team Only is enabled

2. Dashboard > Panel Configs > Claiming > Claimed Ticket Name > Set it to claimed-{count}

[hoary forge]

Omg thanks for your assistance! That's it for now!

[restive condor]

No problem!

[hoary forge]

How to make two dropstyle in one ticket?

[hoary forge]

Like this ^^

[restive condor]

You will need to create one different panel per dropdown option, and then simply use the button to add more dropdown items

[hoary forge]

Create another panel and it can be add in a same ticket?

[restive condor]

In a same dropdown menu, correct

[hoary forge]

And my other panel will be saved?

[restive condor]

Yes

[hoary forge]

Didn't work

[restive condor]

Did you add it to the dropdown menu?

[restive condor]

You must add it to the dropdown menu on the Dashboard

[restive condor]

Perfect, now you can just resend or update your panel using the "SEND" or "UPDATE" buttons

[hoary forge]

It work yaey

I'll setup my Bot for now

[gleaming swan]

why can’t I @ a role in the ticket message

[worldly helm]

You Need to add the Role id to the Ticket Message

[gleaming swan]

i did

i did <@(role ID)>

[worldly helm]

Do {id}

Without @ or <>

[gleaming swan]

okay

still doesn’t @ it

[worldly helm]

update the panel

[gleaming swan]

okay

works

thank you 🙏

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #197 - 2)

[worldly helm]

only got 2 rep point even tho i helped many ppl LMAO

[strange hull]

how do i set up the ticket bot

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! See above ^^

[strange hull]

im in here but there arent really any instructions

[restive condor]

There's already a default setup.

You can navigate through the different sections to edit messages, buttons, forms...etc

If there's something in particular you'd like to add or edit, let me know 🙏

[eager vapor]

It won’t let me send the message to the channel

[austere forge]

Hey there : )
On your Dashboard > Panel configs > Buttons - create ticket

It seems that the emoji is not valid by Discord, use instead our emoji selector on the right "Select" to make it work

[eager vapor]

I did that,but it still wouldn’t work

[austere forge]

you need to replace this emoji in this case

[tidal grotto]

how can i change the ticket to ticket-username?

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[austere forge]

Hey there : )
see above

[tidal grotto]

premium feature?

[austere forge]

yes

[jade topaz]

how to mention role in ticket message

[austere forge]

Hey there : )
remove @ at the end

[jade topaz]

thanks

[iron night]

Gave +1 Rep to @austere forge (current: #16 - 361)

[autumn beacon]

i made mod work but when i try closing a ticket it says i need a perm called manegeroles but i have all perms in the server

how do i fix this

[restive condor]

Hey there! The bot is missing the MANAGE ROLES permission in its role settings

[autumn beacon]

o okay

it fixed it thanks

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #3 - 932)

[eager vapor]

I replaced them,but still this came

[stray bobcat]

Either your bot is lacking permissions to write in the channel you chose, or that you have invalid emojis still. Did you use the Emoji-Picker on your screen?

[eager vapor]

No I used this one

[stray bobcat]

Thats the emoji picker. There should be no issues with these. Please doublecheck all your panels and buttons where you put emojis to make sure they were all from that picker.
Usually the error is caused when custom emojis are used, and then they are removed from the server, or the bot can't access them.
If you confirm your emojis are all good, please ensure that your bot has all the required permissions in all channels and categories where you want to use tickets with.

If you can't figure it out, I would suggest you #🎫│make-a-ticket so that we are able to help you better.

[eager vapor]

Ok,where do I get server ID from its asking to provide server ID

[stray bobcat]

you can do $id in your server

[orchid cedar]

how do I fix this?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[worldly helm]

bro is german

[orchid cedar]

woher weisst du das?

[orchid cedar]

aha oke

[worldly helm]

lmao

[limpid sapphire]

and happened again...

the current bot is correctly configured

[restive condor]

Screenshot the entire message please

[limpid sapphire]

its ticket message

i clicked again and it worked

always some momentary glitches, but they really disrupt the flow of service, having to wait a few minutes before returning

i suspected it was my internet, but other bots don't do this, and other team members also reported the same

[restive condor]

If you switch between bots regularly, many interactions will fail. As if you're using the gold bot and the button you're trying to click was sent via the white bot, it will not work. (and viceversa)

If that's not the case, it's most likely your internet causing the interaction to fail, due to timeouts

[restive condor]

Hey there! See below

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[restive condor]

Just saw you were already answered. Apologies 🙏

[orchid cedar]

all good fam

[limpid sapphire]

so, the last bot change was a few hours ago, and this happened even in the free version, it was one of the reasons I went to the premium, trying to see if these problems went away...

regarding the internet, other team members also reported the same - and they use other internet providers, they use other internet routes, as they live far from me (Brazil is a continental-sized country, the distance between me and my oldest moderator is 2800km in a straight line)

[restive condor]

It's possible if you're internet is a little slow or due to Discord sided issues, the button may time out too quickly. Simply click it again and it will go through

[restive condor]

Hey there! Could you run the /debug command please

[coral dock]

hello it's the same again

[restive condor]

Ticket Tool is missing the SEND MESSAGES permission for that channel

[worldly helm]

xD

[coral dock]

Thanks

[iron night]

Gave +1 Rep to @restive condor (current: #3 - 934)

[worn echo]

I need some help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[worn echo]

I need to put some tickets on my server Channel

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

There's a setup guide ^^

Let me know if you have any questions 🙏

[tacit forge]

yo

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[fallow flax]

hello is there a way to have the ticket name change to the users name automatically when they create and open a ticket ( example: verts ticket)

it renames to that if i was to open a ticket

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[austere forge]

Hey there : )
see above

[eager vapor]

Nothing happened

[worldly helm]

Should look smth like this

[eager vapor]

Yeah I did that nothing came up

[worldly helm]

does the bot has permission to send msg's in the channel?

[eager vapor]

Yes

[worldly helm]

Does it have admin?

[worldly helm]

try /id not $id

could be your prefix

[eager vapor]

What I put here?

[worldly helm]

nothing, remove the "option"

@eager vapor

[eager vapor]

Ok

[worldly helm]

did it work?

[eager vapor]

No

[worldly helm]

What does it say?

[austere forge]

you can create the ticket without even specifying your server id.

[worldly helm]

try /debug and try again

[eager vapor]

^^

[worldly helm]

Maybe then it works

[eager vapor]

How can I do that?

[stray bobcat]

If it doesn't respond to your commands, then 99% odds that it's a permission issue. Try granting Administrator to the bot to see if then it works. If it does, then it confirms that the permissions are not set up properly on the channel to allow the bot to view and write in the channel.

[worldly helm]

the bot has adminstartor already

[stray bobcat]

Hmmmm Then yeah, please make a ticket - You can omit the server ID at this time and we'll guide you how to provide it via your ticket.

[eager vapor]

I just gave it all permissions… is that good or bad…?

[stray bobcat]

Its not recommended to keep it that way, but to test, it's fine

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[eager vapor]

Now what do I do to copy it?just hold the message and click”copy text”?

[stray bobcat]

Yup that or select it with your mouse, right click, copy.

[eager vapor]

There is no option for me to copy it,I’m on iPad so I don’t have a mouse

[stray bobcat]

1254391727817490556

[worldly helm]

xD

[eager vapor]

Thank you😅

[iron night]

Gave +1 Rep to @stray bobcat (current: #35 - 103)

[stray bobcat]

😉

[eager vapor]

Uhh I forgot what i was doing💀..

What did I need help with again..?

[worldly helm]

☠️

[stray bobcat]

#🆘│community-support message

[worldly helm]

@eager vapor You wanted to open a ticket

[stray bobcat]

Your bot is saying Access Denied when you tried to post your panel.

[eager vapor]

Oh,yes sorry 😅😅😅

[stray bobcat]

If you granted it administrator and it persists, then it means it's an emoji

[stray bobcat]

There you go, so it means it's not an emoji, it means it's lacking permissions to write in that channel

[eager vapor]

Yeah it was ig,thank you so much for all the help!😊

[stray bobcat]

Please ensure it has all the required permissions outlined below, in all channels and categories that you want to use your bot with. You could also leave it with Administrator, but for security reasons we do not advise you to do so.

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[eager vapor]

Will do👍

[eager vapor]

For”read channels”perm it’s basically “manage channels”perm right?

Also,thank you @worldly helm and @austere forge as well

[austere forge]

all good yw : )

[stray bobcat]

View Channels, and Manage Channels

The first 3 🙂

Also there may be more at the bottom that you need to add.

[eager vapor]

But doesn’t bot perms info just have that?

[stray bobcat]

All the perms identified must be granted. https://i.imgur.com/KiqAhBH.jpg

Otherwise you'll run into issues... Also please do keep in mind, if you have overrides set for your categories, you will also need to grant them in the categories that you wish your bot to put your tickets under.

[near ore]

How to recive ticket channel for reponse

@stray bobcat

[stray bobcat]

I'm not sure what your question is.

[near ore]

Example

When I open ticket There is one who responds to me

How to do it

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[stray bobcat]

Please follow these instructions

[vapid raptor]

how can i select the support team members/roles

[near ore]

That's my question

Thx @vapid raptor

[iron night]

Gave +1 Rep to @vapid raptor (current: #324 - 1)

[vapid raptor]

💀

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[near ore]

I don't speak english good bad English I have 💀🥺

[restive condor]

Hey there! See above ^^

[jade topaz]

Русские есть?

Я не могу зайти на сайт

Dashboard

[vapid raptor]

so how can i make some commands unuseable for them, like the "delete" command

[restive condor]

Dashboard > Command Configs > DELETE > Allowed/Disabled roles

[vapid raptor]

yeah i did it, but still don't work

[near ore]

Gg admins of this group

[restive condor]

They are still able to use the commands?

[vapid raptor]

yeah

should i turn off the " support team only "?

[restive condor]

You shouldn't have to, no

Is the person testing this an admin, or have a dashboard role?

[vapid raptor]

nope

im testing it with my another acc

[restive condor]

Which has one of those roles, correct?

[vapid raptor]

there is no roles in it only the staff one

[vapid raptor]

yup

[restive condor]

I see.

Just to confirm, they are still able to use the delete command...not the button. Correct?

[vapid raptor]

yeah

they can delete the ticket

[restive condor]

Alrighty, can I get your server name or ID please

[vapid raptor]

ofc, give me 1 sec

[vapid raptor]

830832303491252244

[near ore]

Thx admins @restive condor @stray bobcat

[iron night]

Gave +1 Rep to @restive condor (current: #3 - 935)

[near ore]

For help

[restive condor]

Looks good. I'll bring you into a ticket as I'll need a server invite

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[stoic terrace]

Hey, i dont know if this is where im supposed to be for this type of question but i set up a panel but looking to know how to set up smt like this? Lmk if i need to delete screenshot.

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[stoic terrace]

very confused on what im supposed to do? is there any way someone can personally come into my server and help or help me out some other way?

[fluid yew]

How to capitalize message panel to be exactly like this?

[humble sequoia]

━━ Kitten's inquiry has been moved to a ticket ━━

[austere forge]

Hey there : )

Use $panel 1
1 is the number of the first panel

[stoic terrace]

TYSM 😭

[austere forge]

You're welcome, glad I could help !

[hoary forge]

Hello

How to add forms in Dropstyle ticket?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[hoary forge]

there are two dropstyle Options how to add forms in both options

How-to add forms in Dropstyle ticket (option) can anyone explain me

[hoary forge]

Hello support team?

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[high bolt]

Is there a way when a ticket is opened that a message is sent automatically? For example a user opens a ticket and once they open it a message is sent that explains insturctions etc

[limpid topaz]

How does ticket tool work?

[hoary forge]

How-to add forms in Dropstyle ticket (option) can anyone explain me

[hoary forge]

Support team can you help me with this?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[idle flint]

Not sure what part you are struggling with, so see above the info for both forms and drop down style

[hoary forge]

Forms in both drop-down style

Like add forms in them before creating ticket

[gilded verge]

Forms (or modals if you prefer) can be opened only after using another interaction like via button or select menu, they won't appear there, that's literally impossible.

just to clarify, follow the instruction that has been sent and it will work as you want

[plucky escarp]

how to give a role when someone created a ticket in my server

[gilded verge]

Panel Configs -> Ticket -> Ticket Opened Roles

[lone holly]

Can you have more than one ticket system in a server? I made a support channel and now im making another channel that requires tickets

[cedar dome]

Dear Grass Support Team,

I need urgent help with my Grass Airdrop account. I used a Hotmail email linked to my Facebook, but I c bean't access it now. Hotmail support says the account doesn't exist.

Without access to this email, I can't confirm my email address on Grass, risking my points. Please help me update my email on Grass or find another way to recover my account and secure my points. I can provide any necessary verification.

[gilded verge]

you can have even 60 panels in the dashboard so that's not a problem

[gilded verge]

@cedar dome,

1. Stop pinging random users
2. This server is for @pseudo glen, not some game. You should read where you joined

[cedar dome]

Ok

[blazing junco]

need help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[worldly helm]

With what?

[blazing junco]

can a single staff controll the ticket?

[worldly helm]

What do you mean?

[blazing junco]

if someone create a ticket. i want that 1 of my staffs who claim the case can only see the chat. not the others staff.

[worldly helm]

So you only want ONE Staff member to have Access to all Tickets?

[blazing junco]

no. the one who claim it first.

[worldly helm]

Do you have premium?

The Claim Button is premium only

[blazing junco]

oh i see

ok thank you

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #158 - 3)

[blazing junco]

thanks @blazing junco

[worldly helm]

💀💀

[blazing junco]

lol

[hoary forge]

I did add

[formal bramble]

Нужна помощь

Не зачислено золото и подземелье, нужна помощь техподдержки

[rustic kayak]

i need helo

help

why does my bot says its not succsesful???

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[rustic kayak]

what

[idle flint]

We can't help you with "kevin bot"

[rustic kayak]

oh

where can i find someone that can help me

?

[ionic path]

Read this message @rustic kayak ^^

[rustic kayak]

ohh i dont read it right sorry

but thank you

[ionic path]

No worries

[hearty forum]

!help

!help

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[mellow siren]

!help

!helo

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[mellow siren]

!help

!help how to remove a certain person from seeing tickets in moderator role?

#🎫│make-a-ticket

[humble sequoia]

━━ AnsH's inquiry has been moved to a ticket ━━

[rapid kernel]

How do I create sections in Ticket ?

[worldly helm]

What do you mean sections?

[worldly helm]

That is the "dropdown" style

[worldly helm]

.

[rapid kernel]

ok

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> قائمة الخيارات / Drop-down

تحل قائمة الخيارات محل الأزرار الموجودة في رسالة لوحة التذاكر الخاصة بك وتستخدم القائمة مع جميع اللوحات الخاصة بك. لإعداد هذا، توجّه الى إعدادات اللوحة، وحدد لوحة التذاكر الرئيسية.

<:Numbericons1:1018864164032225340> تمكين نمط الخيارات

أولًا، عليك تفعيل نمط الخيارات. وبعدها يجب عليك إضافة عناصر في محرّر الخيارات. الآن يمكنك البدء بتعديل الخيارات الخاصة بك!

<:Numbericons2:1018864168041971712> محرر الخيارات

كل سطر في محرر الخيارات يمثّل سطر من قائمة الخيارات على الدسكورد. يمكنك إضافة المزيد من الخيارات، بواسطة الضغط على

أولًا، عليك إختيار لوحة تذاكر. هذه هي اللوحة التي سيفتح لها هذا الخيار تذكرة.
لا تقم بتحديد نفس اللوحة مرتين. يجب أن يكون لكل خيار لوحة مختلفة

وبعد ذلك يمكنك وضع عرض. هذا هو عنوان هذا الخيار وسيظهر في قائمة الخيارات. يمكن تعيين الوصف مباشرة بعد ذلك، والذي سيكون أسفل العنوان باللون الرمادي.

بالإضافة إلى ذلك، يمكنك تحديد رمز تعبيري (إيموجي) سيتم عرضه أمام كل خيار. يمكنك إما إدخال معرف الرمز التعبيري يدويًا أو تحديده في أداة التحديد.

المشاكل الشائعة ⚠️

• اللوحة لا تعمل؟ تأكد أنك قمت بإدخال رمز تعبيري صحيح.
• الخيار لا يظهر؟ تحقق مما إذا كان هناك خياران لهما نفس اللوحة في محرر الخيارات.

$ardropdown

[worldly helm]

Here you can find help

[rapid kernel]

Thank you

[worldly helm]

yw

[rapid kernel]

Only the first menu is visible. Why are the middle and last menus not visible?

[rapid kernel]

Is there anyone ?

[jade topaz]

unable to access tt dashboard

[pseudo ravine]

Hey there. Can you send the server ID here? Not an invite, just the server ID

[jade topaz]

1261192925371432990

[pseudo ravine]

Is Ticket Tool in the server?

[jade topaz]

yes

[pseudo ravine]

On my side it doesn't seem like it

[jade topaz]

its there

[pseudo ravine]

Is the gold bot in the server?

[jade topaz]

you mean premium bot?

[pseudo ravine]

Yep

[jade topaz]

nope

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[pseudo ravine]

Can you see if inviting it will fix the issue?

[jade topaz]

okay i'll do

but is it necessary to use premium bot?

[pseudo ravine]

Well the free trial was started, and you currently have the gold bot selected as the active bot

[jade topaz]

how can I disable it?

[pseudo ravine]

Disable what?

[jade topaz]

nvm done

disabled premium bot from here

[pseudo ravine]

Alright

[jade topaz]

also unable to use my backup key, how do I fix this?

[pseudo ravine]

Are you the physical server owner?

[jade topaz]

yes

[jade topaz]

all my backup is lost

is there any way to fix it?

[pseudo ravine]

Can I bring you into a ticket?

[jade topaz]

sure sir

[rapid kernel]

@pseudo ravine

[pseudo ravine]

You need to select panel for all 3 options

[rapid kernel]

where ?

[pseudo ravine]

Where it says Select a panel (required)

[jade topaz]

Is the bot down

I can't use any commands

[scenic plinth]

I take that as a no and you found that out yourself.

[jade topaz]

Bonjour

J' ai besoin d'aide

[normal hollow]

Hello, i have ticket tool premium, and i have a question about how to set a time in custom embed. (Custom commands section)
I need to display the time in embed when i execute my custom command. Can someone help me?

[jade topaz]

hi

how do i disable members to be able to delete tickets

they should be able to close the ticket but not delete it

[rocky hearth]

@pseudo ravine

Can you tell me why this appears?

[jade topaz]

Give it admin send it then remove admin

[humble sequoia]

━━ 𝚁𝚊𝚏𝚊𝚎𝚕𝚊 𝙷𝚊𝚗𝚖𝚊's inquiry has been moved to a ticket ━━

[rocky hearth]

it was not

I gave administrator permission, and the same thing appeared

[drifting pasture]

Bot dosnt respond on / commands

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[covert mango]

hello?

i want to make a ticket

[severe wedge]

says application not responding when trying to setup

[near ore]

How to do like this

[drifting pasture]

Needs perms to type in there. I just gave ticket tool administration

[near ore]

@pseudo ravine

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[trim sand]

How to make a ticket

[worldly helm]

./setup

@trim sand

[jolly agate]

How to make a ticket?

[restive condor]

Hey there! Are you trying to setup the bot?

[jolly agate]

Jus Tryna make a ticket real quick

[restive condor]

You can just open a ticket in that server then

[drowsy orchid]

so. quick question. setting up ticket tool for first time, but everytime i test it, it opens at the top of server instead of the "Communtiy help" section, how do i fix this?

[austere forge]

Hey there : )
Is there an error message when you create a ticket?

[umbral cairn]

hi

[drowsy orchid]

no, ticket creates just fine. just when i create the ticket it moves to the very top of channels

[umbral cairn]

How to do it on my private server like this

[umbral cairn]

@drowsy orchid

[austere forge]

alright,
Discord has a limit of 50 channels per category. Ticket Tool limits it to 45.

If you have reached such limits, tickets won't be created inside that category.

I recommend you setup overflow categories so once your main one is full, new tickets are created there until the main one is available again

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[umbral cairn]

@austere forge

[austere forge]

Hey there : )
don't ping staff.

see above

[umbral cairn]

Okay, what do I do now? I mean, how do I do it on my private server?

[drowsy orchid]

this is all i have in the catagory 3v

[austere forge]

Follow instructions on embed Pop-up Forms

[umbral cairn]

where is that ?

[umbral cairn]

where?

[austere forge]

can you create a ticket to fix this -> #🎫│make-a-ticket

[austere forge]

@umbral cairn

[drowsy orchid]

yes

[umbral cairn]

I can't find it on the site

مفيش حد بيتكلم عربي هنا

[austere forge]

Dashboard > Panel configs - Forms

[humble sequoia]

النماذج المنبثقة

تتيح نماذج الدسكورد للمستخدم الإجابة على الأسئلة الفردية في النموذج المنبثق، والذي يعرض بعد ذلك الإجابات في رسالة التذكرة. يمكن أن يوفر هذا الوقت إذا كنت تعرف بالضبط ماذا تريد أن تطلبه من المستخدم.

إعداد النماذج

يمكنك تفعيل النماذج ضمن Panel Configs > Form Option > Edit Forms Option. في النافذه التي ظهرت، يمكنك الآن تفعيل وتعديل النموذج الخاص بك.

خيارات النموذج

يمكنك إضافة 5 أسئلة كحد أقصى في النماذج، وهو حد من قبل الدسكورد. ولكل سؤال يمكن أن يملك وصف يظهر في خانة الإجابة، حد أقصى وحد أدنى لعدد الحروف، متعدد الأسطر، وأيضًا الخيار لجعل السؤال مطلوب.

الخيارات

Question Title ➞ سؤالك هنا
Question Placeholder ➞ الوصف الذي سيظهر على خانة الإجابة
Required ➞ في حالة التفعيل، سيتوجّب على المستخدم الإجابة على هذا السؤال لإرسال النموذج
Multi-Line Input ➞ للسماح للمستخدم بإدخال نص متعدد الأسطر
Minimum and Maximum Input ➞ تعيين حد أدنى وحد أقصى للنص المُدخل بواسطة المستخدم

عرض الجواب

لعرض الإجابات من المستخدم، تحتاج إلى تفعيل
Auto display form results on the ticket message as an additional embed

إذا كنت لا تريد Embed آخر في رسالة التذكرة، فإنتقل إلى Panel Configs > Ticket Options > Edit Ticket Message. هناك ستستخدم المتغيّر (variable) {create.form.x} وإستبدل x برقم سؤالك. على سبيل المثال، يمكن عرض إجابة سؤال 1 بإستخدام المتغير {create.form.1}. إذا لم تستخدم هذا المتغير، فستفقد إجابة المستخدم على النموذج.

[white flint]

police raise my star level and kill me for no reason

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[white flint]

police raise my star level and kill me for no reason

[umbral cairn]

How do I do it? When you open a ticket, mention a specific rank?

[austere forge]

Hey there : )
We've already told you that we can't help you with your problem
We only support the Ticket tool bot.

Have a nice day

[umbral cairn]

How do I do it? When you open a ticket, mention a specific rank?

[umbral cairn]

@austere forge

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

stop always pinging the staff.

see above

[white flint]

Where can I make the report?

[umbral cairn]

How do I do it? He writes the quantity and the product

[austere forge]

@umbral cairn : )

[umbral cairn]

where this

[austere forge]

follow instructions

pls read

[umbral cairn]

My brother, how do I add this to where she writes the product and quantity?

[austere forge]

For the 5th time, will you stop pinging the staff, we can see the ghostping : )

Go to DASHBOARD > PANEL CONFIGS > FORMS

[abstract dove]

when a staff member claims a ticket then goes on to close it, how can I make it so they're still able to see the ticket after its closed in order to re-opened if needed?

[austere forge]

Hey there : )
Go to Dashboard > Panel configs > Permisions > Ticket Owner Permissions - EDIT CLOSED view channel