🆘│community-support

[eager vapor]

It already has that in there

I’m saying how can I @ roles like @ moderator ?

[frozen crypt]

you need to do {role id}

[eager vapor]

So like this?

[frozen crypt]

yup

or do {@Role Name}

[charred jungle]

Alguém pode me ajudar

Minha conta do blox fruits veio errada

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[eager vapor]

Like this?

[frozen crypt]

ytu

[eager vapor]

?

[frozen crypt]

yea

sorry

my keyboard lagged

[eager vapor]

No worries lol

[charred jungle]

Alguém me ajuda o ticket n está respondendo

[eager vapor]

Can somebody help me please,this is what it looked like

[marble nest]

where is ticket massage??

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

hey there : )
see above

[austere forge]

hey there : )
can i get your server id pls

[marble nest]

1179055974435278949

[austere forge]

Which panel does this concern?

[wild raven]

Hey, im trying to delete a ticket from my server but i cant, any idea or command to force it ?

[austere forge]

Hey there : )
you can use $delete

[marble nest]

hmmm can i get arabic support?
I do not understand English very well

[wild raven]

Not working @austere forge

[eager vapor]

Hey 3v,could you help me with this please,I @ the role I want to when somebody opens a ticket and this came up

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[austere forge]

see above : )

[marble nest]

thx

[iron night]

Gave +1 Rep to @austere forge (current: #16 - 335)

[wild raven]

Oh im sorry i pinged you 😦

[austere forge]

can you use /debug on your ticket pls

[wild raven]

Thats mean the app is not responding 😒

[austere forge]

the best way is to use the role id

[austere forge]

Make sure that the bot has: VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[eager vapor]

Wdym?like I just type

{@Role ID}

[austere forge]

remove @ and put role id
like : {123456789}

[eager vapor]

Like this?

[austere forge]

remove @ : )

[eager vapor]

Now?

[austere forge]

sounds good

try now

[eager vapor]

Yup,it worked,thanks for the help:)

[austere forge]

You're welcome, glad I could help !

[eager vapor]

Also,I opened 2 tickets to test,how can I like remove the number of the ticket,so like it comes up as

#ticket-0001

And then when I open a 2nd test ticket the number comes as

#ticket-0002

How can I make it that the 3rd ticket opened has it written as

#ticket-0001

[austere forge]

Go to Dashboard > Panel configs - and use set count to set it to 1

[eager vapor]

Like this?

[austere forge]

yes

[wild raven]

Im back again 3v with new questions 😄 how can i edit the name of ticket on any category like lets say : my category is 1 i want my ticket have the name like 1-324234432 then i create new category 2 and i want my ticket like 2-21334324

I dont know if you understand sorry xd

[eager vapor]

This happened now

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[austere forge]

see above

[austere forge]

set it to 0

[wild raven]

How can i do something like be patient someone gonna take the ticket then the support team click on something that make a message like (name) as been assigned to your ticket

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[austere forge]

see above

Edit claimed message

[still bloom]

please, how in the good god do i stop people that arent support team from closing tickets, thanks for the help if you do help

[austere forge]

Hey there : )
Go to Dashboard > Panel configs > Buttons - close > Support Team Only

[still bloom]

THANK YOU

[austere forge]

You're welcome, glad I could help !

[coarse snow]

guys what do i do

[restive condor]

Hey there! Could you run the /debug command please in the channel where you're trying to send this

[coarse snow]

/debug

[coarse snow]

wdym ?

[restive condor]

Use the /debug slash command on your server. In the same channel where you're trying to post your panel message

[coarse snow]

it says this

[coarse snow]

what now

@restive condor

[sweet turtle]

What's the problem?

[restive condor]

Your create ticket button is invalid. You can only have an emoji in the button emoji field. Text goes on the field below.

Dashboard > Panel Configs > Buttons > Create Ticket Button

[coarse snow]

how do i fix that

[restive condor]

Hey there! Could you run the /debug command in the same channel where you're trying to post this in please

[coarse snow]

k

thx

[sweet turtle]

ok

[sweet turtle]

What's the problem?

[restive condor]

Ticket Tool is missing the SEND MESSAGES permission for that channel

[sweet turtle]

ok

[sweet turtle]

thx

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 898)

[restive condor]

No problem

[echo basalt]

How do I change it?

@restive condor

[restive condor]

Hey there! Dashboard > Panel Configs > Messages > Edit Panel Message

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[echo basalt]

Thank you but now I have been warned why

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 899)

[restive condor]

Pinging staff

[echo basalt]

Is a subscription required?

[restive condor]

Nope, you can edit it for free up to 250 characters

[echo basalt]

oh thank you

@restive condor That?

[restive condor]

Yes, open up the embed editor

And you can edit the content inside it

[echo basalt]

Ok

[steel ember]

Hi there, I hope this is the right place to ask. Is there a quick way to locate tickets with a particular member? Whenever I need to locate one, I need to go down the list of all past tickets but maybe there’s an easier way to do it?

[restive condor]

Hey there! You can use Discord's search feature to look up transcripts by user IDs https://i.imgur.com/zHkDsMf.gif

[steel ember]

Ah, why didn’t I think of that! Thanks 🙏🏻

[coarse snow]

how do i attach a panel

[coarse snow]

pls help

@restive condor

[scenic plinth]

Quit with pinging staff please.

[coarse snow]

help me then

[scenic plinth]

Be patient and follow the rules. Stop pinging please.

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[restive condor]

See above please ^

[earnest sundial]

Hey

[earnest sundial]

can you help me out?

anoyone?

[restive condor]

Hey there! What exactly are you trying to do?

[earnest sundial]

im trying to

send the panel

[earnest sundial]

not sure what im doing wrong

[restive condor]

Alrighty, can I get your server name or ID, please?

[earnest sundial]

sure

[earnest sundial]

i sent you it

[restive condor]

Please post it here

DMing staff is against the rules

[earnest sundial]

Oh

[echo basalt]

I have a question in some servers when you open a ticket a question appears to you i mean depending on the topic of the ticket how do I do it

[earnest sundial]

1201307812475719722

[earnest sundial]

here

[echo basalt]

@restive condor

[restive condor]

Firstly, you seem to have a bot error on the Dashboard. Most likely because your premium expired

Please use /botswitcher to select the standard bot

[restive condor]

Hey there! You mean a form appears?

[earnest sundial]

oh

[echo basalt]

This one

[restive condor]

Yep, that's a form

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[restive condor]

See above

Let me know if you'd like the instructions in Arabic

[echo basalt]

Please

[humble sequoia]

النماذج المنبثقة

تتيح نماذج الدسكورد للمستخدم الإجابة على الأسئلة الفردية في النموذج المنبثق، والذي يعرض بعد ذلك الإجابات في رسالة التذكرة. يمكن أن يوفر هذا الوقت إذا كنت تعرف بالضبط ماذا تريد أن تطلبه من المستخدم.

إعداد النماذج

يمكنك تفعيل النماذج ضمن Panel Configs > Form Option > Edit Forms Option. في النافذه التي ظهرت، يمكنك الآن تفعيل وتعديل النموذج الخاص بك.

خيارات النموذج

يمكنك إضافة 5 أسئلة كحد أقصى في النماذج، وهو حد من قبل الدسكورد. ولكل سؤال يمكن أن يملك وصف يظهر في خانة الإجابة، حد أقصى وحد أدنى لعدد الحروف، متعدد الأسطر، وأيضًا الخيار لجعل السؤال مطلوب.

الخيارات

Question Title ➞ سؤالك هنا
Question Placeholder ➞ الوصف الذي سيظهر على خانة الإجابة
Required ➞ في حالة التفعيل، سيتوجّب على المستخدم الإجابة على هذا السؤال لإرسال النموذج
Multi-Line Input ➞ للسماح للمستخدم بإدخال نص متعدد الأسطر
Minimum and Maximum Input ➞ تعيين حد أدنى وحد أقصى للنص المُدخل بواسطة المستخدم

عرض الجواب

لعرض الإجابات من المستخدم، تحتاج إلى تفعيل
Auto display form results on the ticket message as an additional embed

إذا كنت لا تريد Embed آخر في رسالة التذكرة، فإنتقل إلى Panel Configs > Ticket Options > Edit Ticket Message. هناك ستستخدم المتغيّر (variable) {create.form.x} وإستبدل x برقم سؤالك. على سبيل المثال، يمكن عرض إجابة سؤال 1 بإستخدام المتغير {create.form.1}. إذا لم تستخدم هذا المتغير، فستفقد إجابة المستخدم على النموذج.

[restive condor]

^^

[echo basalt]

Thank you, you are excellent.

[coarse snow]

how do i type smth else here

like how do i change it

[vapid gorge]

How can I add more buttons?

[coarse snow]

how do i type smth else here

@restive condor

[cedar ibex]

Comment créer un système de tiquet et de concours pour un serveur ?

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le bouton contenant l'emoji 🇫🇷

[restive condor]

Hey there! Simply create more panels, one per button and combine them using the instructions below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[coarse snow]

how do i type somth else here sorry for pinging u btw

[tough hill]

How do I set up the bot in a server

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[coarse snow]

how do i change it

[pseudo ravine]

Dashboard > Rename

[coarse snow]

how do i make this not come

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[coarse snow]

how do i do this away

like i dont want to see that

how do i remove it

[pseudo ravine]

Please read through this

[coarse snow]

?

nvm

btw when i make a ticket it goes up there how do i fix it then it goes down not up

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[coarse snow]

it doesint work look so i did this

when i open the ticket

it comes still up there while the ticket has to come under general support ticket

[formal tide]

Could someone help it says the application did not respond

[austere forge]

Hey there : )

Make sure that the bot has: VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[jade topaz]

Is tickettool down?

I am getting the same on a panel that I’ve had working for a year

[steel basalt]

She should be online, can you try again?

Okay, ticket tool may not have permission to interact within the channel

Can you run /debug?

Okie dokie. Let me know when you have run it.

Alright. Try the command one more time, in a channel you plan on sending a ticket panel to.

[jade topaz]

Same here @steel basalt

[steel basalt]

Okay, interesting.

[pseudo ravine]

I'm assuming you have also ran the /debug command?

[steel basalt]

I’m going to see what I can do for you, but I believe this is an issue with your permissions.
@hybrid parrot @jade topaz

[jade topaz]

Correct

The bot has an administrator permission role

[pseudo ravine]

Was it ran on this account?

[jade topaz]

has for the last year, 0 issues

[jade topaz]

Yea

[pseudo ravine]

Can you send the server name here

Not an invite, just the server name

[jade topaz]

Fixed it. Went to dashboard, for some reason premium had expired even tho I had subscriptions for it

Either way, paid for it again. Thanks

[pseudo ravine]

You're welcome, glad I could help!

[steel basalt]

@hybrid parrot could I get your server id by chance?

[keen moon]

What do I do when I try to create a ticket and it says there is an error?

[steel basalt]

Could you share the error you’re getting?

[keen moon]

@steel basalt In private or here?

@steel basalt

[buoyant slate]

Hi all, looking for a little bit of a walk through

I have a server with 3 different ticket needs. I’d like to consolidate all 3 of them into one panel with a dropdown, and each dropdown option having different staff permissions. Is that possible?

[dark haven]

Is ticket tool down?

[tacit mica]

how do i add a emoji from my discord server into the panel?

[final tiger]

How do I make it where it pings roles when you make the tickeT?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[idle flint]

see above ^^

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[idle flint]

see above (disregard the "error" part of the info)

[idle flint]

Hello, each panel (ticket type) has its own settings, combining them into one drop down still maintains those separate settings/permissions.

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[jovial dust]

Hi

How can I Set up my ticket bot In my new server

[jade topaz]

https://docs.tickettool.xyz/general/setup

[brave sinew]

My ticket

[worldly helm]

how to delete a panel?

[abstract lance]

can you put title text and image url and thumbnail url without premium

[worldly helm]

I don't think so, no

[austere forge]

Hey there : )
Go to Dashboard > Panel configs - select panel and press delete

[austere forge]

Hey there : )
Sadly no

[worldly helm]

ohh, thank you very much!

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #16 - 338)

[austere forge]

You're welcome, glad I could help !

[worldly helm]

:)

[abstract lance]

what about free premium

[austere forge]

we are offering a 7 day free trial, which you can find directly on your dashboard

[jade topaz]

How to do like this ticket select menu

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[austere forge]

hey there ; )
see above

[glass lark]

How To Mentions Roles In Tickets ?

[jade topaz]

How can I setup the ticket?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

Hey there : )
see above

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[glass lark]

Thank you

[iron night]

Gave +1 Rep to @austere forge (current: #16 - 340)

[austere forge]

Hey !
see above

[jade topaz]

Thank you so much.

[iron night]

Gave +1 Rep to @austere forge (current: #16 - 341)

[jade topaz]

Only premium that ?

[austere forge]

you can do it without premium

[jade topaz]

Ok thanks

[iron night]

Gave +1 Rep to @austere forge (current: #16 - 342)

[worldly helm]

How to mention roles in a ticket? ( Support Ping, etc....)

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

^^

[worldly helm]

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #16 - 343)

[worldly helm]

so i would have to do: **{Support Team} ??

[austere forge]

You forgot @, but the best way is to do it with the role id
like : {123456789}

[worldly helm]

How to see the role id?

[austere forge]

you can use the command $id @role.

like : $id <@&642118166243311646>

[worldly helm]

vous pouvez??

[austere forge]

woops

[worldly helm]

lmao

Thanks!!

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #16 - 344)

[austere forge]

You're welcome, glad I could help !

[azure breach]

Hi,how do I make it so that when someone clicks on a button he is added to a specific ticket?

[steel basalt]

What kind of “specific ticket” is it?

You could just set up a panel as usual, this would create a “specific” ticket between staff and the ticket creator (button user)

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

━━ ᴀꜱʜᴀᴢ's inquiry has been moved to a ticket ━━

[rare maple]

شباب

عايز اكلم ازاي و انا عربي

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[worldly helm]

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #16 - 345)

[jade topaz]

where to buy with crypto

[austere forge]

Hey there : )
pls #🎫│make-a-ticket for this

[half coral]

He is ticket tool down for everyone else

Because Tickets cant be closed

[austere forge]

Hey there : )
What seems to be the problem?

[half coral]

tickets just cant be closed right now for the server im apart of

[austere forge]

Is there an error message when you try to close tickets?

[half coral]

Yes

Would you like me to post it here?

[austere forge]

yeah sure, with a screenshot

[half coral]

This is what it shows everytime a support member of ours trys to close it

Keep in mind i dont have perms into the dashboard just trying to see if you guys have an answer

[austere forge]

can you confirm that Ticket tool is on the server and online

[half coral]

It is

[austere forge]

alright, can you run /debug command on your ticket

[austere forge]

Make sure that the bot has: VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[half coral]

It does

[austere forge]

I'm going to take you to a ticket to fix the problem

[humble sequoia]

━━ MackDaddyRon's inquiry has been moved to a ticket ━━

[jade topaz]

how to allow everyone to close ticket

[austere forge]

Hey there : )
Go to Dashboard > command configs - close > Support team only

[jade topaz]

okk, ty!

[iron night]

Gave +1 Rep to @austere forge (current: #16 - 349)

[eager vapor]

If I add multiple panels and I want to edit both ticket messages,I’ve edited one how can I edit the other?

[worldly helm]

You can switch between the different panels

[eager vapor]

Yeah but I added both into one like multi panels thing

And I want to edit both ticket message for both of them

[worldly helm]

Like this?

[worldly helm]

look dms, i can help you with that!

[eager vapor]

Yeah like,one of my panels in named”apply”and the other is “alliance apply”I have edited the “apply”one but idk how to edit the”alliance apply”one

[eager vapor]

Ok

[pseudo ravine]

Please keep all support in this channel

[worldly helm]

I will, from now on. I just feel silly when i don't understand a question of someone or give the false answer. 🤣

[pseudo ravine]

No worries, if the information does happen to be incorrect, someone will correct it and you can learn from it

[worldly helm]

Okay! I will handle this issue in dms tho, because its pretty hard to explain to him/her.

(Only if that sounds good with you/the Support team.)

[pseudo ravine]

Please keep it in here

[worldly helm]

Okay, i will tell him to move the conversation in here.

[jade topaz]

i cannot edit pannel message i cannot click at it why

i want to edit the name

for the ticket

[pseudo ravine]

Hey there. That requires premium

[jade topaz]

me ?

[pseudo ravine]

Yes

[bitter heath]

Hey there! in order for you to edit the ticket name, you need to have premium. With premium you can edit the Ticket name, you have a larger word count in the "Embed editor" and etc. Check the website for more details. You can also get a premium free trial!

[jade topaz]

i bought premium XD

[bitter heath]

That's great! Now you can use the Ticket Tool Premium bot, which has amazing perks.

[pseudo ravine]

I appreciate you trying to help, but they were already helped

[bitter heath]

Oh, I'm sorry... I just like helping people, and helping them understand it better.

[pseudo ravine]

No worries

[bitter heath]

I would love to join the support team, how could I do that?

[pseudo ravine]

Just if you see if someone has already been helped, we prefer if you didn't also answer them

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_es: Spanish

[bitter heath]

Understood, sorry.

[jade topaz]

Hi! What are the differences between the two bots?

[bitter heath]

Differences between the Ticket Tool Premium bot and the normal bot?

[jade topaz]

Yes

[bitter heath]

With Premium monthly, you have access to:

1. Unlimited Panels
2. Generate Transcripts
3. Support roles
4. Unlimited Tickets
5. Faster Premium Only Bot
6. Automatic Transcripts
7. Full Customization
8. Custom reactions
   9.** Direct Messages**
9. Ticket Automation
   Etc...

[bitter heath]

Ticket Claiming also which allows your support team to claim tickets for easy distribution and management of tickets.

[jade topaz]

Thanks! And if i buy premium, should i invite the premium only bot or the primary is also good?

[bitter heath]

You can keep both in your server! Its up to you. I recommend you have the Premium bot in your server and use that bot as the main ticket tool since you know... psstt- its better.

#💬│general-chat message @azure breach Can you further explain your question?

[jade topaz]

Thanks! And what means full customization?

[bitter heath]

Full Customization Can mean a lot! With Full customization you can remove the character limits and unlock full embed customization on all messages. The unlimited character limit is the best 🙏

#💬│general-chat message @keen moon I see you need help? Can you further explain your question?

[jade topaz]

Thanks! If I have already a lot of panels but i want the premium bot then I have to do all panels again?

[bitter heath]

The free version and the premium version do not communicate with each other, so you will have to manually recreate the panels. There is no way of automatically transferring. Sorry!

[jade topaz]

Its okay! Thanks a lot!

[finite scarab]

I have premium ticket tool, how can I make the dropdown options go into a category?

[bitter heath]

So you want to make a dropdown menu?

[bitter heath]

For sure I can help you with that. If you are willing to give me some of your time.

[finite scarab]

I have one my friend made but he isn’t responded now and it got deleted

The categories

I just need to re add when people open a ticket using one of the options, it goes into a category

[finite scarab]

Sure

[bitter heath]

So basically you have multiple ticket options and when someone opens it, it goes to a certain category. You want to change that correct?

@finite scarab

[finite scarab]

No

Basically it was setup correctly, my server got nuked cause I gave someone perms like an idiot lol. Now I have the old saved settings, but need to add to new category where the tickets go and also where the transcripts go. I can’t figure out how to do them.

[bitter heath]

For sure I can help you with that give me a moment please.

First off for the category part. When you are on the dashboard click. Category > Category Created/Opened Then click on the box and choose which category you want your tickets to be opened in. For the Transcripts part. Scroll down to advanced setting on the dashboard then click. Transcript >Transcript Channel Then click on the box and choose which channel the transcripts should be saved to.

@finite scarab

[humble sundial]

how do I add buttons to previous made messages?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[pseudo ravine]

And then click on the blue Update button to update the panel message

[finite scarab]

What about for the different dropdown options? How can I make one of them go to 1 category, then another go to other category? Also for the transcript I assumed that and did it but still seems to bug out.

Am I missing something lol?

[bitter heath]

You probably have different panels, example : I have 3 panels : General support, Staff member report, Report a player for general support I would head over to that panel and follow the instructions I sent .

[bitter heath]

Not the main panel, you put the transcript for the other ticket panels .

[finite scarab]

As in like that. So get support goes to 1 category then website service purchase goes to another.

[finite scarab]

What do you mean

[bitter heath]

Do you want to join a call and I will screen share to to you?

No need to talk .

Join community support channel I will be waiting there .

@finite scarab

[finite scarab]

👍

[oak forge]

how i can see my past ticket on sum discord server i was before someone want proof of purchase?

[bitter heath]

Give me a second.

[oak forge]

it doesn't show up

what does it mean how i find it

i don't undertstand this

[finite scarab]

Ahhh

[bitter heath]

@finite scarab You see how I set categories for each support ticket panel.

[finite scarab]

I see thank you yes

I appreciate the help

[bitter heath]

For sure, no problem!

[bitter heath]

Hello!

Can you further explain your question?

Is your question about ticket tool?

[oak forge]

some admin want me to show proof of purchase and this ticket thing can help but i don't see any view transcript

i need to see my old messages in the ticket that was deleted

just restore the ticket that already was closed

[bitter heath]

Did the Best Ticket tool bot send you a transcript through DM's?

[oak forge]

no

look

it doesn't show up

[bitter heath]

Did you follow the instruction in the message?

[oak forge]

how

help me

[bitter heath]

Did you follow those instructions.

If you did follow those instructions, it could of have been a bot issue or the owners fault.

[peak briar]

but like

where is the view transcript button

where i can see it

[bitter heath]

Sorry?

[peak briar]

'

yellow one read

[bitter heath]

No it is suppose to DM you the transcript, but it did not. It is telling you to go to the bots messages and click on the Latest message and click "View Transcript"

To Direct Message a Transcript it requires Premium. There is many reasons on why this happened. I am out of control.

@upper flower You think it might be the owners fault or bot issue. Most likely owners ?

[harsh dune]

how to make claim button and is that availlable for the free version or no?

[finite scarab]

How do I change these?

[bitter heath]

Claim button is a thing, but only for Premium members.

[harsh dune]

ok

[bitter heath]

Head over to the Ticket tool Dashboard and scroll down till you find "Panel Settings" then click on Forms Then you can edit it by clicking Question Editor.

[stable stream]

why do my tickets keep getting deleted?

[bitter heath]

Does it just automatically get deleted when opening a ticket?

[stable stream]

its automatically deleting

like weeks later, when we need them open

@bitter heath

[bitter heath]

So when you open a ticket, it deletes the ticket just randomly.

[stable stream]

correct

[bitter heath]

Does Ticket Tool have permissions?

[stable stream]

yes lol

i said weeks later

[bitter heath]

Ohhh I see.

I believe the bot probably has a automated setting that deletes the ticket after a certain period of time.

Not sure I never experienced this issue before.

[bright pewter]

I have created a panel with drop down menu, but when i open a ticket through the dropdown menu it 1. doesnt apply the selected panel settings (supporter roles, category etc.) 2. ticket tool doesnt send a message. What am I missing here?

[naive stump]

Hello! When i tried to close the ticket, this message appears. can someone help me?

[bitter heath]

I will assist in a minute give me a second, can further explain your problem and show screenshots of the problem .

[bright pewter]

Sure give me a moment

[bitter heath]

#🆘│community-support message

[bright pewter]

@bitter heath

[bitter heath]

Run /debug in the same channel

[bright pewter]

it does not send the message

[bitter heath]

Alright.

Click On Embed Editor.

Can you do this in screen share.

Join Community support VC no need to talk.

[bright pewter]

im on phone and in my bed

[simple pilot]

hello, i am having issues opening tickets right now. is everything working on the bots end?

[bitter heath]

No the bot is currently up and working fine, it is a problem with your guys setting.

I will help you guys one by one let me help the first person.

[simple pilot]

okay, no problem. but i was just opening tickets a few hours ago with no issue. 😅 we did not change settings.

[bright pewter]

ngl im on my old phone which basically falls apart when trying to stream

ik its crazy

[bitter heath]

😆

[bright pewter]

🫠

[bitter heath]

Click Embed Editor

[bright pewter]

alright and then?

[bitter heath]

Take a screen shot of it and send it to me.

[bright pewter]

alright

[bitter heath]

I want to see what you put.

[bitter heath]

You did not put any emoji correct?

Or a URL?

[bright pewter]

not that i know of

i did actually

[bitter heath]

Thats maybe the problem.

[bright pewter]

i used the ▬ symbol

which is most likely the problem. Let me try to run it without those emoji's.

[bitter heath]

Alright.

[bright pewter]

still gives the same error

i can show you the error one more time

[bitter heath]

Alright

[bitter heath]

Is it possible you can invite me to that server so I can test the ticket out?

[bright pewter]

something with button. I didnt add a button anywhere

[bright pewter]

surr

[restive condor]

Please do not offer to join servers nor join servers for support. Keep support to this channel

Rules: #📂│information

[restive condor]

You seem to have an invalid emoji there, go ahead and #🎫│make-a-ticket and we'll take a look

[bright pewter]

okidoki

[bitter heath]

My apologies just trying to get to help.

[simple pilot]

any thoughts on "The application did not respond" error messages for the gold ticket tool bot?

we did not change our settings. it was working, and now it's not.

[restive condor]

Hey there! Can I get your server name or ID please?

[restive condor]

Hey there! Can I get your server name or ID please

[rare walrus]

Goodnight! I want to implement the premium ticket tool bot in the company I work for. I would like to have more information about. Who can I talk to?

[restive condor]

Hey there! Go ahead and #🎫│make-a-ticket / #premium-tickets and I'll help you 😄

[simple pilot]

807914792508850186
Valyria Arks Servers

[restive condor]

You have a bot error on the Dashboard. Your premium subscription seems to have expired.
You can simply re-subscribe on our website via the new payment provider https://tickettool.xyz/premium-purchase
See #📣│bot-news message for more information

[simple pilot]

thank you dan! appreciate it.

[restive condor]

No problem

[naive stump]

1115326388430454935

[restive condor]

You have a bot error on the Dashboard. Your premium subscription seems to have expired.
You can simply re-subscribe on our website via the new payment provider https://tickettool.xyz/premium-purchase
See #📣│bot-news message for more information

[limpid sapphire]

how can i update the panel message?

i have a panel with some reactions, and i want to update, but if i resend, i will lost the reactions

[bitter heath]

On the dashboard on the main panel you have on the top it says “Update”

[azure breach]

What's the $ command for adding someone to the ticket?

[bitter heath]

You can update your nesssge .

[azure breach]

What's the $ command for adding someone to the ticket?

[restive condor]

$add

[azure breach]

Then what should l put next user.id?
And for the channel?

[restive condor]

User ID, yes

No channel required as you're running it in the ticket channel

[azure breach]

Then for the channel?

[azure breach]

If l run this command in another channel then?

[restive condor]

You can only run that command in ticket channels

So what you'd like to do is start a ticket for another user? Just asking, as there's another command for that

[azure breach]

$new

[restive condor]

That one, yes

[azure breach]

No, what l am doing is creating a bot

So,when a user clicks on a button he is added to a specific channel

Without getting any roles

[azure breach]

I found it is
$add (user id) (channel id)

[restive condor]

That only works for ticket channels though

The channel ID, would have to be of a ticket created by Ticket Tool

[azure breach]

It works in normal channels ,l checked

[timber totem]

hi, im not a support team member but i can help u with using a bot.

[restive condor]

Yes, but the channel you're adding to must be a ticket

[azure breach]

Yes, that is what l was asking

[timber totem]

if your using sapphire, type
$new ${userid} as a template

then go create a button, and send channel message to the channel you want the ticket to go to

then go to the ticket tool dashboard, and add the userid of sapphire there.

(I'll show u in a screenshot)

scroll to bots, and if you are using sapphire then add the id 678344927997853742

i hope I can help ^_^

or if you don't understand, watch a tutorial in the channel: Sapphire in a Nutshell

[tacit crypt]

Is there a limit for how many buttons (support ticket options) you can have using the free version?

Also, is there like a tutorial or something I can find? I've never used this bot before and it looks a bit confusing.

[toxic thicket]

I have an Admin Streeter and it appears to me like this, what is the solution?

@bitter heath

[bitter heath]

Yes?

[bitter heath]

I recommend you open a ticket for this, the support team can further assist you . Are you sure you have admin ?

[toxic thicket]

yes

[bitter heath]

Weird just make a ticket I usually can’t solve things like this I help with the panels and tickets and all that .

[humble sequoia]

━━ SWYLH's inquiry has been moved to a ticket ━━

[jagged pawn]

where do i got to give specific roles permission to make a ticker

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[hollow frigate]

How to do this

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Menú desplegable (Dropdown)

El menú desplegable (dropdown) reemplaza los botones de tu mensaje de panel por un menú desplegable que contiene tus paneles. Para configurarlo, accede al menú Panel Configs y selecciona tu panel principal.

<:Numbericons1:1018864164032225340> Enable Select Style

Primero activas la opción Enable select style. Luego presionas Add Item en el Dropdown Editor para agregar un ítem al menú. ¡Ahora puedes empezar a editar el menú desplegable!

<:Numbericons2:1018864168041971712> Dropdown Editor

Cada ítem en el Dropdown Editor representa una opción en el menú desplegable en Discord. Puedes agregar más ítems presionando

Primero eliges un panel en select a panel. Ése es el panel que va a corresponder a la opción del menú. No elijas el mismo panel para dos opciones distintas. Cada ítem debe tener un panel diferente

Luego de eso, asigna un Display. Éste es el título de la opción y será visible en el menú desplegable. Luego puedes asignar una descripción en el campo *Description, que se verá en gris debajo del título.

Adicionalmente puedes escoger un emoji, que se mostrará junto a la opción en el menú. Puedes insertar el ID del emoji manualmente o bien escogerlo con el menú Select.

Problemas comunes ⚠️

• ¿El panel no se envía? Confirma que los emojis seleccionados sean válidos.
• ¿Una opción no aparece? Verifica que no hayas escogido paneles repetidos para ítems distintos en el Dropdown Editor.

$esdropdown

[rain lichen]

hallo, i want to know how to create more buttons like this, can someone to help me about the problem?

[azure breach]

hey

[azure breach]

you need premium i think

[rain lichen]

thanks for your answer, but i don't even know which function will meet my needs.😭

[iron night]

Gave +1 Rep to @azure breach (current: #323 - 1)

[livid gale]

Hi is theer a problem with the ticket bot? Not able to close tickets.

[restive condor]

Hey there! No, that's not a premium feature
cc @azure breach

You will need to create one panel per button option and you can then combine them using the instructions below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[restive condor]

Hey there! Can I get your server name or ID please?

[arctic palm]

Were also experiencing problems

[livid gale]

447331757885358081

[restive condor]

Kindly provide your server name or ID as well

[finite tiger]

Hi when someone tries to open a ticket it says " you don't have permission to use this "

[arctic palm]

AxielPD | Fivem - 775442588604825602

[restive condor]

You have a bot error on the Dashboard. Your premium subscription seems to have expired.
You can simply re-subscribe on our website via the new payment provider https://tickettool.xyz/premium-purchase
See #📣│bot-news message for more information

[restive condor]

You have a bot error on the Dashboard as well. Your premium subscription seems to have expired.
You can simply re-subscribe on our website via the new payment provider https://tickettool.xyz/premium-purchase
See #📣│bot-news message for more information

[restive condor]

Hey there! Dashboard > Panel Configs > Buttons > Create Ticket Button - Make sure your allowed and disabled roles are correct and support team only is disabled

[azure breach]

oh

[rain lichen]

dan can you answer my question? thank you so much

[restive condor]

I did answer, see here #🆘│community-support message

[rain lichen]

thank you very much my dear!

Dan i have another question is
How do I get my ticket into the channel I want? let A button to channel A, let B button to the channel B

[eager vapor]

If I want to tag a role,is it done like this?

[drowsy vigil]

Hello i'm in need of support

for some reason 2 Roles can see my tickets when they shouldnt be able to

and i cant find anywhere why

[raw mirage]

How do you edit permissions on what role can delete a ticket after it’s closed

[worldly helm]

Look at the additional roles aswell!

[wide tide]

help me please

[warm skiff]

do the roles have manage server / administrator permissions?

[tranquil girder]

Hello everyone. What is this error?

I cant log into the settings panel

[limpid sapphire]

hello, i'm with a problem

my ticket opening message had a writing error, I wrote #### (4 hashtags) instead of ### (3 hashtags), and it didn't mention the member, so I corrected it

i saved the changes, everything was correct, but on discord keeps sending the old message

[limpid sapphire]

oh sorry, i commited a mistake

all right 🙂 👍

[worldly helm]

Hey!
Can anyone show me the "Thread panel"?
If it's good i'll buy the premium version of it!

[covert swallow]

You can view a demo of it inb #demo-threads, it does also demonstrate our integrations with Bloxlink but that isn't relevent right now. You can also look below for more information

https://docs.tickettool.xyz/dashboard/panel-configs/thread-style

[worldly helm]

Thank you so much!

thanks @covert swallow

[iron night]

Gave +1 Rep to @covert swallow (current: #19 - 311)

[worldly helm]

I dont see a difference lmao

[covert swallow]

That is demonstrating how the threads behave in the server, its basically a normal ticket but using a thread instead of a whole channel

[worldly helm]

ahhh

okay thanks

[regal marten]

Is something up with the bot? Hundreds of transcripts haven’t saved and the name of my tickets have just been reverted to “eg Ticket- 7688”

[covert swallow]

Could a member of your staff reverted any changes you may have made?

[regal marten]

They will get a firm slap if they messed about with it

So the bot it fine yeah, all I needed to know whether the bot was playing up . If it weren’t that someone’s been playing with things they shouldn’t

[covert swallow]

Whats the server ID? I'm not aware of anything that could have reverted any dashboard configurations

[regal marten]

871520582779420692

[covert swallow]

Looks like your premium subscription expired

[regal marten]

Right

Ill sort that out thank you.

[covert swallow]

You're welcome!

[warm skiff]

just curious, i opened a ticket about this before as the bot randomly stopped working but i did find out the subscription ran out myself and renewed it not even half an hour ago, did the discord side of subscribing to the premium version of the bot get removed? i can’t see it anymore and had to do my new one through the dashboard

[covert swallow]

The discord side sub is still there, but if you want more money to go to the developers as opposed to Discord, buying through the dashboard is the better choice

If I had to guess the price change from $5.99 to $7.99 most likely cancelled subs, but I am not sure if that is something Discord did

[peak flare]

Wher is code?

[vocal knot]

Hello guys, for the last 3 days or so ticket took has been returning “This Interaction Failed” across all our panels for any users. It started randomly and we haven’t changed anything

[covert swallow]

That is only relevent for direct purchaes, if you purchased premium through Discord, click Sync on the righthand side of your dashboard.

[covert swallow]

Triple check all your permissions, especially channel side

[vital hull]

How to make a Moderator Message Ticket Tool

How to make a Moderator Message Ticket Tool ?

@echo yacht

Ok

[echo yacht]

What do you mean by “moderator message”

[vital hull]

Yes

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[pseudo ravine]

Dashboard > Messages > Edit Moderator Message

[vital hull]

How to make a form where the moderator will enter the text that will be in the reasons for closing

How to make a button to take Ticket

Im SPEAK UKrainian

[crystal lintel]

Can you add the ticket system to a existing message? or do it in like a reaction roles way with a reaction to an existing message?

[vital hull]

I need that when the moderator presses the Close user button, a form appears where the reason must be entered (The question I will ask)

[pseudo ravine]

You don't, you can just add the reason after the command, like this $close Ticket is resolved

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[pseudo ravine]

@crystal lintel Read this ^ You'll also need to update the original Panel Message

[crystal lintel]

Ok thank you

[pseudo ravine]

You're welcome, glad I could help!

[crystal lintel]

Sorry but I mean, I made a embed message in my server, and I would like to add the button to create a ticket under the existing embed, instead of one by the ticket tool

[pseudo ravine]

Ah. Unfortunately that's not possible

[crystal lintel]

🥺 Ok, thanks a lot for your help ❤️

[pseudo ravine]

[foggy shadow]

anyone know how to make this say the discord name of the person who opened the ticket?

or is it possible

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[austere forge]

Hey there : )
see above

[foggy shadow]

thanks m8

oh i need premium for it

is it possible to buy with crypto

[austere forge]

sure, can you create a ticket so that we can proceed : )

[foggy shadow]

where's the channel

[austere forge]

#🎫│make-a-ticket

[foggy shadow]

im blind

[eager yacht]

yoo

how do i make it to where as soon as you open the channel the ticket is there

[austere forge]

Hey there : )
Do you want to setup Ticket tool on your server ?

[eager yacht]

yes

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[austere forge]

follow embed above

[jade topaz]

https://i.imgur.com/NIjRAEc.png

My Tickets are getting permissions modified like 5x every time I close a ticket. Can anyone point out where these settings would be to change or fix?

No idea why it's spamming my logs.

[pseudo ravine]

Dashboard > Permissions > Edit closed

For all 4 options

[jade topaz]

Ok

[jade topaz]

Any way to just reset this back to default

So it's not spamming my logs

[pseudo ravine]

Unfortunately not

[jade topaz]

Erm

Could you provide me a SS of the default perms then

[pseudo ravine]

The default perms are still different than the Edit opened, so you'll still get logs for it

[jade topaz]

I see

Ok thanks

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #8 - 549)

[pseudo ravine]

You're welcome, glad I could help!

[eager vapor]

Can somebody please help me with this?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[eager vapor]

So,it’s meant to be like this?

[austere forge]

Hey there : )
remove > / < for Server recruiter

[eager vapor]

But the role name has the >/<

[austere forge]

alright

this must work

[eager vapor]

So I leave it like that?

[austere forge]

yep

[eager vapor]

Ok,so it came like this now

[austere forge]

remove {@>Server Recruiter<}

[eager vapor]

Thank you so much,it worked

[iron night]

Gave +1 Rep to @austere forge (current: #16 - 351)

[vocal knot]

Hello! The bot has Admin on the server, we actually think that the issue is our previous (possibly legacy) lifetime subscription has somehow been lost?

[covert swallow]

Whats the server ID

[vocal knot]

898568341499838514

[covert swallow]

Your dashboard isnt 100% loading for me (server name and icon wont pop for some reason) but it does appear you lack premium

[vocal knot]

Is there anything that could have caused this to happen, it has been a longstanding thing that we had, I can provide evidence of the TicketTool premium bot operating within the server and possibly try to track down proof of purchase (though this was years ago now). Or if there is somewhere we can go on our end of the dashboard to try and see past active premium things

[covert swallow]

We have had a few issues with premium dissappearing on some servers today, do you mind if I open a ticket for you so we can investigate further?

[vocal knot]

No problem, please do!

[sharp coral]

مرحبا

[vital star]

Hello, I'm having a similar issue where premium has disappeared from a server I manage. The server ID is 807721695745015879

[covert swallow]

Discord managed sub right?

[vital star]

Yes

[covert swallow]

Thanks for the info, you can just resub when you want to

[jade isle]

How do you make ticket tool ask questions

[pseudo ravine]

You were told in your ticket

[jade isle]

It didnt work

[restive condor]

Hey there! Dashboard > Panel Configs > Category

Each dropdown option has their own panel, so each can go to the respective category

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 908)

[restive condor]

You will need to edit them individually, yes

But the close button already has a default setup

Ah, yes. Those will need to be changed individually

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 909)

[restive condor]

No problem!

[restive condor]

You'd like to disable that, correct?

Dashboard > Panel Configs > Buttons > Close Ticket Button > SUPPORT TEAM ONLY

Close ticket

Yes, that's correct

Does your friend have a support team role, moderation team role, management role, dashboard role or admin perms?

Make sure they have opened a ticket through this same panel

Glad to hear 😄

[hard mortar]

why am ı cant edit panel massage?

and do you have someone know turkish

[hollow frigate]

How to add discord emojis like the other one?

[austere forge]

Hey there : )
use your custom emoji using the <:emojiname:emojiID> format. The easiest way to get this is using the id command

example :

$id

[humble sequoia]

<:3v_smile:1187282191630204958>

[stone roost]

how do i set this bot up?

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[austere forge]

hey there : )
follow guide above

[stone roost]

tyy

[hollow frigate]

Works thanks

[iron night]

Gave +1 Rep to @austere forge (current: #16 - 352)

[slate oyster]

The bot wont ping me when someone makes a ticket. I set everything right. Whats wrong?

[grand copper]

I successfully invited the bot to my server but could not find the server in dashboard

[humble sequoia]

━━ Joshua's inquiry has been moved to a ticket ━━

[austere forge]

Hey there : )
see below

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[worldly helm]

you have to edit the Ticket Message Then.

[slate oyster]

@worldly helm Sorry to disturb but very late timing, i thought you would've seen the bot's message.

It was fixed in a ticket

Also, Please dont respond to a very old question. It is most likely solved

[vivid oar]

i am having issue on how to set ths bot

i am having issues adding to server, can anyone pls guide me through the process?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[eager vapor]

I need help plz

I was told that if I want to @ a support team role I just do it like in the ss above

[willow orbit]

Side note, idk if yall care about this type of stuff but ur bot is being used for scamming lol (the bot isnt doing the scamming but the last step, giving the scammer the "forgot password" code cause you're a 13-year-old who didn't know any better, does have you open a ticket

server ID is 1214194815604891680

again idrk if yall care about that sort of stuff

[willow orbit]

try just putting in "<@&(the role ID)>"

[eager vapor]

I did that,but it didn’t work

[restive condor]

Hey there! We do, but they're not actually using our bot. It just happens to be in the server.

Sadly, there's nothing we can do if they're not using our bot

[willow orbit]

not like this tho

[willow orbit]

Yeah that's fair

I reported everything else lmao

[restive condor]

Hey there! There's a character limit of 250 with the free version.

Please make sure to stay within those limits so the role mention fits

[willow orbit]

too bad discord support.. sucks (all of these are seperate bots doing the exact same scam 💀)

[eager vapor]

Ah ok,so that’s why it won’t come up?

[willow orbit]

Oh that explains it lol

[restive condor]

Correct

[eager vapor]

But then why did it come up with the characters that weren’t even in the embed?

[willow orbit]

you can do that as a modal

not sure if its premium or not though

at least I think you can

[restive condor]

The {ID} format is one we provide so it's easier for users, which converts into Discord's native syntax <@&roleID>

[eager vapor]

Ah ok

Thx for the help both of you

[willow orbit]

wait is that the same bot

nvm thats .net, not .xyz

oh well

[restive condor]

We do modal forms too 😄

[willow orbit]

Oh!

Then yeah you could put the questions there @eager vapor

To save character limit space

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[eager vapor]

Wdym?

[willow orbit]

these questions take up characters, right?

[eager vapor]

Yes

[willow orbit]

you can put those in one of these ^^

[eager vapor]

Oh yeah,I forgot I was wondering how I can do it.i thought it requires premium?

[willow orbit]

the user fills all of that out before they actually open the ticket in that case

unsure

I don't think so

Gl w setting it up either way 🙏

[restive condor]

It's free😄

[willow orbit]

Ah ^ @eager vapor

[eager vapor]

Ah okay,thx,how can I set it up?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[eager vapor]

So @restive condor it’s meant to be like this?

Oops my bad

[restive condor]

That's right

Just make sure to enable the two options at the top

[eager vapor]

👍

[eager vapor]

And what is the min required and max required thing for?

[restive condor]

It refers to character limits, so the shortest an answer can be and the longest it can be

[eager vapor]

So any means like unlimited characters?

[restive condor]

Yes, up to 4000 (Discord limit)

[last hill]

how do i make it so like when someone opens a ticket it pings a specific role?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! See above ^^

[last hill]

do I have to use the ** thing as well?

[restive condor]

Nope

[last hill]

alrighty

[willow orbit]

had some fun with it either way

there was 40 before

[last hill]

i still cant do it

[restive condor]

Screenshot what you've put please

[restive condor]

You can't ping a role in a form

Ping them in the ticket message once a ticket has been created

[last hill]

isnt this that?

[hard mortar]

Why ı cant change the edit panel message

[restive condor]

That's it

Ah, my bad. Thought you screenshotted something else

Yes, that's correct. Try creating a ticket in your server to test it

[last hill]

It doesnt ping I tried

[restive condor]

Hey there! You can only edit the content within the embed message up to 250 characters for free

[hard mortar]

I cant

[restive condor]

Make sure Ticket Tool has mention everyone and all roles permissions

[restive condor]

What do you mean, you can't? Screenshot please

[hard mortar]

Okey pls wait

[limpid sapphire]

can i send ticket transcripts to another server? 🤔

[last hill]

hey thanks it worked

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 912)

[limpid sapphire]

i have a server for the team, i would send the transcripts to the team server

[restive condor]

That's not the embed message.

You can only edit the content inside the embed message for free

[hard mortar]

I understand thnx

[restive condor]

Hey there! Unless the servers are in the same shard, this wouldn't be possible but if you have the premium bot on both servers, the chances are greater of both servers being in the same one

You can check by doing $transcript ID

Replacing ID with the id of the channel in the other server

You must use $ commands not slash

[eager vapor]

Is it done like this?

[restive condor]

Yep, that's right 😄

[eager vapor]

And now to ping a staff member once the form is filled out and the applicant is in the ticket channel,do I just do what you showed me before?

[restive condor]

That's correct

[eager vapor]

It’s like this right?to @ staff members(sorry I keep forgetting😅)

Or do I need to it {@Role ID} ?

[restive condor]

That's correct

[eager vapor]

So I don’t add the @ before the role I’d?

ID*

[restive condor]

Nope

[eager vapor]

Thank you so much!im all set with the bot now,i got everything done,tysm

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 917)

[restive condor]

Glad to hear

[bronze compass]

@restive condor hi, Yadda ake ƙara tikiti akan sabar ku

Oh, sorry, I got it wrong. How to add a Ticket on your server

[proven meadow]

I used tickets in my srever

but the one who created the ticket are not able to see the channel

@restive condor

[craggy bridge]

Hi Ticket Tool team! We are having an issue where whenever someone tries to open a ticket, they get "This interaction failed". Our subscription isn't expired yet either so I'm unsure on how to resolve this.

[restive condor]

Hey there! See below

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Let me know if you have any questions 🙏

[restive condor]

Hey there! Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened > VIEW CHANNEL

[restive condor]

Hey there! Could I get your server name or ID please

[craggy bridge]

Server name is "Kasagi"

[restive condor]

You have a bot error on the Dashboard. Your premium subscribed seems to have expired. It's possibly the renewal payment failed, most likely due to a little mismatch we had on our side.

You can simply re-subscribe on our website via the new payment provider https://tickettool.xyz/premium-purchase
See #📣│bot-news message for more information

[craggy bridge]

We are currently subscribed to premium. Could I send you the screenshot in your DM?

[restive condor]

I'll bring you into a ticket as DMing staff is not allowed 😄

[humble sequoia]

━━ Evergreen's inquiry has been moved to a ticket ━━

[minor island]

how to set up a bot to create tickets

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! There you go ^^

Let me know if you have any questions 🙏

[minor island]

Oh, thanks you so much!!!

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 919)

[fossil goblet]

#🎫│make-a-ticket

[topaz shore]

Como reciclar os ticket.

[silk mist]

How I make a mention when a ticket open ?

[covert swallow]

Add {user} to the ticket message

Or <@userID>/<@&RoleID>

[silk mist]

Thanks @covert swallow

[iron night]

Gave +1 Rep to @covert swallow (current: #18 - 313)

[topaz shore]

Como reciclar os ticket.

[ivory widget]

some one now how to edit create ticket button and colour?

[restive condor]

Olá! O que voce quer dizer exatamente?

[restive condor]

Hey there! Dashboard > Panel Configs > Buttons > Create Ticket Button

[ivory widget]

i done this but still not update in my server?

[restive condor]

Please use the "SEND" or "UPDATE" buttons to resend or update your panel message

[ivory widget]

ty

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 921)

[lost nacelle]

theres no claim button showing when i open a ticket

[worldly helm]

Hey there!

[lost nacelle]

.

[worldly helm]

let me get some screenshots and help you out

[lost nacelle]

no claim button

showing

[worldly helm]

yeah!

[lost nacelle]

yeah what

[worldly helm]

Click on Buttons

[lost nacelle]

ok wait

[worldly helm]

Then on Claim Ticket

[lost nacelle]

mhm

[worldly helm]

And the last step is to Click on Show this button

[lost nacelle]

oh alright thanks

[worldly helm]

No problem!

[lost nacelle]

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #323 - 1)

[lost nacelle]

acualyu

actually

[worldly helm]

yes?

[lost nacelle]

it doesnt work

[worldly helm]

You have to Send the "new" panel into your channel again

[lost nacelle]

oh ok

[lost nacelle]

it still doesnt work

[worldly helm]

wait

lemme see

[worldly helm]

Do you have the role "ticket staff" ??

[lost nacelle]

yea

[worldly helm]

Remove the "Support Team only"

[lost nacelle]

ok

[worldly helm]

And then resend the panel again, if that doesnt work. Feel free to open a ticket due to me not knowing the bot 100%

[lost nacelle]

it doesnt work

but ty

whyd u block me lmao😭

how do i enable claiming a ticket

[rapid kernel]

How do I know that I am a subscriber?

[covert swallow]

Your premium button should look like this if you are subscribed. If you subbed thru Discord you will need to click Sync on your dashboard

[rapid kernel]

How did I not understand?

[covert swallow]

Top lefthand corner, to theright of the server icon

[rapid kernel]

support sever ?

[craggy bridge]

Is it possible to remove the ticket limit for specifically admins or moderators in the server?

[covert swallow]

You can have those roles bypass limits per panel but not server wide

[rapid kernel]

Why did he bring me back to the same page?

[covert swallow]

Becuase it is just syncing stuff between Discord and the dashboard. Are you sure you purchased premium for this server?

[craggy bridge]

Is this in the dashboard?

[covert swallow]

Yes, limits on the bottom left

[craggy bridge]

Got it, thank you! 😄

[iron night]

Gave +1 Rep to @covert swallow (current: #18 - 314)

[rapid kernel]

I was buying a seven-day trial for free

just

Now you have downloaded an offer for seven days for free. I don't know how to use it

[covert swallow]

If your offer is redeemed you can use all functions of the bot, which is all done through your panel configurations

[rapid kernel]

It's a show

I am very sorry that I bothered you. Is there a video on how to use Premium my current replacement ?

[covert swallow]

Due to the vast quantity of features there is no specific video to show alof them at once

I do recommend looking at our documentaiton for more information

[jade topaz]

i screwed up my perms and i cant remember what they were. my support tickets arent going under my mailbox catagory but my partnership tickets are?

[pseudo ravine]

Hey there. Ticket Tool needs the Send Messages permission in the Mailbox category

[teal verge]

So is Ticket tool down? Because we've got premium ticket tool in our server, and it's not responding at all. I'm checking all of it's perms now

[jade topaz]

thank you, it was weird because the second panel tickets went to the correct category but my supports werent.

[pseudo ravine]

Hey there. Can you send the server ID here? Not an invite, just the server ID

[teal verge]

For sure

[pseudo ravine]

You're welcome, glad I could help!

[teal verge]

1016590587899695104

[pseudo ravine]

It seems like your subscription expired, you'll have to resubscribe on the dashboard

[teal verge]

on the dashboard, it says Bot Error. Lemme look at it and figure out the subscription RQ

[pseudo ravine]

The bot error is you have the gold bot selected, but don't have an active subscription

[teal verge]

Ok. Lemme see if that fixed it.

Yep, appears to be back up and running. Thank you sir.

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #8 - 551)

[pseudo ravine]

You're welcome, glad I could help!

[teal verge]

Easier fix than others, for sure.

[sweet nimbus]

Is there a way of doing this with the ‘Make a selection’ tab?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[sweet nimbus]

Can I do this through discord instead?

[pseudo ravine]

Unfortunately not

[dense granite]

i forgot my password please help in login

[covert swallow]

Is this related to @pseudo glen

[mild jasper]

Can I do auto delete channels like if he not text 1 day

[austere forge]

Hey there : )
This is a premium feature

[jade topaz]

The Bot always says "the application does not respond"

[smoky wharf]

Is there a way I can change what what the ticket is called

[jade topaz]

Hold on the Ticket

Wait i do a video

[heady edge]

Hello everyone, can you tell me how to make such a menu where you can choose?

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[pseudo ravine]

@smoky wharf Read this ^

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[pseudo ravine]

@heady edge Read this ^

[pseudo ravine]

Hey there. Can you run the /debug command

[jade topaz]

.

[jade topaz]

I did

But it still not working

[smoky wharf]

Ok thank you

[iron night]

Gave +1 Rep to @pseudo ravine (current: #8 - 552)

[pseudo ravine]

When did you last do it?

[jade topaz]

10 min

[pseudo ravine]

You're welcome, glad I could help!

[pseudo ravine]

Can you run it again please?

[pseudo ravine]

Ticket Tool needs the Send Messages permission in that channel

[jade topaz]

Thank you!

[delicate moat]

In this server I like the “━━ Name’s inquiry has been moved to a ticket ━━” how would I set that up as a custom command that would put the users name, I have tried and got the rest of the command sorted just not how to put the name. Unless that is not able to be done in another server as a custom command.

[grizzled mauve]

Hi, I want to connect ticket tool bot with a telegram bot so that every person on telegram opening a ticket will open a ticket with ticket tool on discord. Someone already did that ?

[restive condor]

Hey there! How exactly does that work?

[restive condor]

Hey there! We use custom command arguments so Ticket Tool copies everything after the command usage and a fallback so if there's no message provided, then it will just revert to that

━━ *{argument.1?fb=User}'s inquiry has been moved to a ticket* ━━

[grizzled mauve]

I want to have my client on telegram. If they ask me question, they send a messages on my telegram bot, and then as I have a team with me responding messages, I want to connect my telegram bot on a ticket tool bot on discord so that my team can see all open tickets and answer. Is that clear ?

[restive condor]

So they would DM the bot to contact you?

and that would trigger a ticket to be created within the server?

[grizzled mauve]

Exactly

They DM the telegram bot and its trigger a new ticket on discord server

[restive condor]

Integrating Sapphire x Ticket Tool (or any external bot)

1. Sapphire (or any bot) will need to output the $new or $ticket commands with the user's ID in order to start a ticket. Eg. $new 1234567890123456789
So if you have some sort of Dropdown with Sapphire, the response should be the $new/$ticket commands, preferably in private channel.

2. Command Style Tickets must be enabled - See instructions below on how to do so.

3. You must add Sapphire's (or the bot's) ID as a bot Ticket Tool will react to under your Dashboard > Server Configs > Bot section.
Otherwise Ticket Tool will not react to the command and a ticket will not be created

4. [Optional] If you'd like to include a reason in the command usage, feel free to do so after the user ID. Eg. $new 1234567890123456789 Test reason
This reason can then be shown wherever you'd like the Ticket Message with the {create.reason} variable

⚠️ Please make sure to ammend the $new or $ticket commmands' prefix if you have changed your prefix from default. So if your prefix is -, then what you're looking for Sapphire (or the bot) to use is -new or -ticket

[humble sequoia]

Command Style Tickets!

Command Style Tickets allow you to open tickets VIA the $new or $ticket commands. This feature also allows you to open tickets for people, by using the aforementioned commands with the user's ping or ID.

You can enable this feature by heading over to your server's Dashboard➞ Panel Configs ➞ Command Style Tickets.

This section of the panel settings also contains the following features

• Bypass channel list and watch all of them → when you enable this option, Ticket Tool will create a ticket whenever someone uses the $new or the $ticket command in a channel it can access.

• Channel to monitor for command $new and $ticket → This is the opposite of the previous option, you can select in which channels Ticket Tool should look for the $new or $ticket command instead of looking at the whole server.

• Delete command after creating ticket → If enabled, Ticket Tool will delete the command (whether it's $new or $ticket) a few seconds after you run it.

[restive condor]

So essentially, you would need for the Telegram bot to run any of the $new or $ticket commands in the server once DMed

[grizzled mauve]

And I guess I can set my telegram bot to send this $new or $ticket commands on the discord server when someone DM it right ?

Thanks for the tutorial with sapphire, I am not use to it so I will need to investigate a bit and try all that

[restive condor]

That's right. Same process. I just have Sapphire there as it's the most common one 😄

[grizzled mauve]

Okay I will look into it so 🙏

[odd cave]

Help.

[rare wraith]

Me too im here to repport the same issue

[glass narwhal]

same

[hardy maple]

why bot offline

[rare wraith]

#🆘│community-support message

[hardy maple]

why bot offline

[rare wraith]

there is a pin for that question

[hardy maple]

idk

[rare wraith]

that is what i send plus spamming is not a good thing

[eternal cypress]

Same here tbh,....

But lets wait a few mins:)