🆘│community-support

[iron night]

Gave +1 Rep to @austere forge (current: #22 - 264)

[austere forge]

You're welcome, glad I could help !

[past notch]

I have no clue where to start on here. My first time using discord and now i want to multistream on ticktok and twicth. Can someone please advise.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[placid zenith]

A year ago they gave me a Ban and I went to get it peeled but they never peeled it and I haven't been able to play Where Are Pizza Place on Roblox for almost a year now

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[surreal notch]

Is there some feature like auto close on leave?

[keen ridge]

Ty

[slender minnow]

Yes, you can find it in the automations option.

[surreal notch]

Where's that

[slender minnow]

Dashboard > Panel Configs

[thorn mesa]

when i click edit ticket message it doesnt do anything

It just sits there.

[thorn mesa]

@stray bobcat sorry for ping, I have to get this done within like 15 mintues

are you available to help?

[slender minnow]

Please do not ping the a support team member(s) for support.

[thorn mesa]

sorry.

[slender minnow]

You can either wait or #🎫│make-a-ticket

[thorn mesa]

oh thankyou.

Do you have a solution though?

[slender minnow]

"it doesn't do anything"
will not help identify the problem

and i'm a bit occupied with something right now

[thorn mesa]

Okay.

[shut niche]

I've requested a payout last week Thursday my account has been disabled,I can't trade payout hasn't been process?what's going on?

[empty cypress]

Please open a billing ticket for it #🎫│make-a-ticket.

[fickle kiln]

Hi, i have a problem which I'd like to fix.
On our server when someone makes a ticket they can't upload images into the ticket, which is quite a vital part of the ticket.

I made the category perms allow files and also embed, but they still can't upload them, any idea why?

[twilit stratus]

is there a way to switch server within the dashboard?

[forest carbon]

How can I check how many time left for my premium bot

[void mica]

hi

Failed to send: Access Denied (Ticket Tool doesn't have permission to view or send into this channel)

how can I fix this

[fickle kiln]

Idk myself exactly but i think you just need to give his role the administrator perm

[void mica]

I have given the role already

I have been trying to fix this for more than 30 minutes now

[fickle kiln]

Ok I'm no help sadly

[long sandal]

Hello

How can I activate the bot

[twilit stratus]

hey you well need to give the perms Manage Roles

[long sandal]

How can I activate the bot please?

[twilit stratus]

invite the bot to your server

[long sandal]

I invite it

[twilit stratus]

go to the bots dashboard

[long sandal]

Ok

There is no dashboard 😅

[twilit stratus]

https://tickettool.xyz/

[long sandal]

Ok thank you

[twilit stratus]

huh

No problem

[lunar wadi]

someone help

@covert swallow

[humble sequoia]

━━ Melx's inquiry has been moved to a ticket ━━

[jovial flame]

I want to open a ticket just for the user to read but not be able to send a message, is it possible?

[versed spade]

Can someone help me please

[restive condor]

Hi, how can I help?

[restive condor]

Hey there! Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened > VIEW CHANNEL & SEND MESSAGES

[versed spade]

1.thing how do I get more options for a ticket for example support ticket and the other one event ticket?

[restive condor]

You can use the green + button on your server Dashboard to create more panels

You can them combine them into one if you'd like, using the instructions below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[versed spade]

Thank youuuuuuuu

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 743)

[jovial flame]

thanks

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 744)

[dusk maple]

I need help

Any staff?

[restive condor]

Hey there, how can I help?

[dusk maple]

How would I need to put questions on my tickettool bot. Before the bot generates a ticket-channel for the user, how will it question the user first

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[restive condor]

See above ^^

Let me know if you have any questions 🙏

[dusk maple]

Does this require premium or no?

[restive condor]

It does not

[dusk maple]

thank goodness, I hope it doesnt in the future.😂

[dusk maple]

@restive condor I have another question

oops

[dusk maple]

How to remove the permission for normal users to close the ticket?

[unkempt swallow]

how do i add drop down menu

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[austere forge]

hey there, see above

[austere forge]

Hey there, go to Dashboard > Panel configs > Button - close button and enable Support Team only

[devout bolt]

Hello good morning/ evening can i have some help from one of the support team members

[pseudo ravine]

You have already been told numerous times that we cannot help you with your issue

[empty cypress]

Good evening

[devout bolt]

Good evening
I would just like someone to walk me through the process of actually getting the key and the application. I’m sorry if I’m bothering y’all and i know i’m in the wrong sever but i can’t type of do anything in the main one. I have already buy the tool i just want to know what i gotta do after that please

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[empty cypress]

I think that one of the support members doen't want us to continue

[devout bolt]

Can you message me privately?

[pseudo ravine]

Their issue doesn't relate to Ticket Tool, that's why

[empty cypress]

OH

[empty cypress]

i think you're in the wrong server

[devout bolt]

I understand

[strong hawk]

Hello! Could you help me?

I am wanting to buy TicketTool Premium, but I don't have the option. I get "Add Application", when it is already installed on the Server, and the Web Dashboard detects the server

[humble sequoia]

Discord Ticket Tool Premium

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[strong hawk]

"Add Application" appears but not the Upgrade one

[dusk maple]

hello

How do I make the ticket-channels that are generated that pops up with the user's name

[pseudo ravine]

Does Store come up?

[dusk maple]

instead of numbers going from 001-

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[strong hawk]

If the Person Who Owns the Server (which is not me) buys the Premium, can I configure the Bot through Dashboard?

I'm doing him the favor of configuring his server for him.

My English is bad, it is not my mother tongue. I am Spanish.

Apologies :/

[restive condor]

Hola, buenos días!
Sí, cualquier persona con acceso al panel de control (Dashboard), podrá configurarlo.

Puedes pedir soporte en español aquí mismo o abriendo ticket #🎫│make-a-ticket (para la próxima)

[strong hawk]

Thank you very much for your help! :3

[restive condor]

No problem

[empty cypress]

i wanted to help in spanish 😭

[restive condor]

Sorry Peppy 😅

[empty cypress]

Np Dan, you're the support agent 😭. I hope i get accepted

[empty cypress]

Hello, do you need any help?

[unique current]

Hi

[empty cypress]

if you don't need any help you can chat in #💬│general-chat :).

[empty cypress]

Si no necesitas ayuda, puedes chatear en #💬│general-chat

[unique current]

Gracias

[empty cypress]

Np!

[empty cypress]

Ningún problema. ¡Que tenga un lindo día!

[unique current]

Why are you creating this ticket? ```
Before you start using the server, there are a few things you need to know:

**<:rules:10004737896```

Como es esto disculpa

[empty cypress]

¿Debería traducirlo para ti?

[unique current]

No se , podrás ayudarme porfavor q hago con eso

[empty cypress]

Él es alguna información sobre el servidor

¿Hay algo más en lo que debería ayudarte? @unique current

[little lion]

I want to get a specialized role get tagged whenever a user options a ticket, is it possible?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

hey there, see above

[little lion]

Looks good, thank you.

[austere forge]

You're welcome, glad I could help !

[little lion]

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #22 - 265)

[little lion]

It's a different ticket bot, right?

[austere forge]

correct

our bot is @pseudo glen

[little lion]

It's so similar, thank you!

[austere forge]

you're wlc, have a nice day 🌞

[empty cypress]

Don't forget to leave a review at #📈│reviews :).

3v deserves a good review

[austere forge]

not really needed, they do it if they want to : )

[empty cypress]

Ye understandble

[agile venture]

How to fix this

[limber portal]

Don’t massping support, please don’t ping support at all

Is that on trying to create a ticket?

[agile venture]

yes

I want to ticket as a member

but I cant be able to open it

I recently implemented the thread system

Please reply

Why the support is very slow

[bright breach]

Ich kann es nicht ihn mein Discord rein tun

[limber portal]

$deticket

[humble sequoia]

Deutsches Support-Team

Wenn du Hilfe vom Deutschen Support-Team erhalten möchtest gehe in #🎫│make-a-ticket und öffne durch einen Klick auf den :flag_de: Button ein Ticket.

[limber portal]

Use #🎫│make-a-ticket for fast response

[austere forge]

Hey there, sorry for delay.

Go to Dashboard > Panel configs > Permissions > Ticket Owner Permissions - Edit opened > View channel

[livid seal]

السلام عليكم

[limpid sapphire]

Ticket tool has some method for my service create a ticket in an automated way, like an API?

[livid seal]

How can I make the ticket name the name of the person who opened it?

[restive condor]

Hey there! You can use the {ticket.owner.name} variable in custom ticket name.

Please note custom ticket names require a premium subscription

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[restive condor]

Hey there! We don't have an API, no. But how exactly would this work?
It might be possible using Ticket Tool and another bot

[livid seal]

thank you ❤️

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 745)

[livid seal]

How can I do the reasons for opening the ticket in the form of choices?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[restive condor]

See above ^^

Let me know if you have any questions 🙏

[livid seal]

Can you translate it into Arabic?

[humble sequoia]

النماذج المنبثقة

تتيح نماذج الدسكورد للمستخدم الإجابة على الأسئلة الفردية في النموذج المنبثق، والذي يعرض بعد ذلك الإجابات في رسالة التذكرة. يمكن أن يوفر هذا الوقت إذا كنت تعرف بالضبط ماذا تريد أن تطلبه من المستخدم.

إعداد النماذج

يمكنك تفعيل النماذج ضمن Panel Configs > Form Option > Edit Forms Option. في النافذه التي ظهرت، يمكنك الآن تفعيل وتعديل النموذج الخاص بك.

خيارات النموذج

يمكنك إضافة 5 أسئلة كحد أقصى في النماذج، وهو حد من قبل الدسكورد. ولكل سؤال يمكن أن يملك وصف يظهر في خانة الإجابة، حد أقصى وحد أدنى لعدد الحروف، متعدد الأسطر، وأيضًا الخيار لجعل السؤال مطلوب.

الخيارات

Question Title ➞ سؤالك هنا
Question Placeholder ➞ الوصف الذي سيظهر على خانة الإجابة
Required ➞ في حالة التفعيل، سيتوجّب على المستخدم الإجابة على هذا السؤال لإرسال النموذج
Multi-Line Input ➞ للسماح للمستخدم بإدخال نص متعدد الأسطر
Minimum and Maximum Input ➞ تعيين حد أدنى وحد أقصى للنص المُدخل بواسطة المستخدم

عرض الجواب

لعرض الإجابات من المستخدم، تحتاج إلى تفعيل
Auto display form results on the ticket message as an additional embed

إذا كنت لا تريد Embed آخر في رسالة التذكرة، فإنتقل إلى Panel Configs > Ticket Options > Edit Ticket Message. هناك ستستخدم المتغيّر (variable) {create.form.x} وإستبدل x برقم سؤالك. على سبيل المثال، يمكن عرض إجابة سؤال 1 بإستخدام المتغير {create.form.1}. إذا لم تستخدم هذا المتغير، فستفقد إجابة المستخدم على النموذج.

[restive condor]

^^

[livid seal]

thank you

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 746)

[dusky saddle]

Hiya, need to renew a sub pls

[austere forge]

Hey there, pls check your ticket https://discord.com/channels/509192800865353738/1252183970498482286 : )

[empty cypress]

i'm the most active member helping here

[dusky saddle]

Wasn't sure with response, should i continue there?

[austere forge]

yes pls

[dusky saddle]

Thank you

[iron night]

Gave +1 Rep to @austere forge (current: #22 - 266)

[wooden stratus]

Olá eu assinei o bot prêmio no meu servidor de discord, queria saber se o pagamento é em dólar ou em reais?

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[empty cypress]

Which role can you earn with helping members in the channel?

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_es: Spanish

[austere forge]

^^

[empty cypress]

I'm active in the support channel don't you think? And i already applied lol. But i got to wait

[restive condor]

Active is 1000-1500 messages

[austere forge]

it's the managers who determine whether you're really active here : )

[empty cypress]

R.I.P

[empty cypress]

ye ok

[livid seal]

how can i close the ticket from one command ?

[empty cypress]

by closing it on the close button above

[livid seal]

When I did it, it appeared to me again and it says: Am I sure? And I don't want it to go out. Only one thing closes it.

[empty cypress]

I think it's the basic thing to have the message am i sure but idk for the 1st time

[pseudo ravine]

Dashboard > General > Two Step Close >

[livid seal]

thank you 🤎

[iron night]

Gave +1 Rep to @pseudo ravine (current: #9 - 522)

[pseudo ravine]

[queen nimbus]

i have a problem on type soul can i have help?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[unreal magnet]

hi! is it possible to attach the ticket button to a webhook message?

[lament prairie]

hello, why when I do direct link from the thicket transcript show me this?

[limpid sapphire]

is there any way to block all ticket chats when outside opening hours?

[limber portal]

Hey, yes, but this requires premium

[limpid sapphire]

yeah i have

[deft geode]

How to Enable dropdown ticket?

[limber portal]

Dashboard > panel configs > limits > time schedule

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[limber portal]

^^

[limpid sapphire]

how can i get the premium subscriber role?

[restive condor]

Hey there! Sadly, no but you can send a panel with no message so it's just a button

[limber portal]

$pc @limpid sapphire

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @limpid sapphire. You have now been given the <@&535595160189403136> role!

Found 2 servers in total and 1 with premium and permission

[limber portal]

There you go ^^

[restive condor]

Hey there! Is that with every transcript?

[limpid sapphire]

thanks ❤️

[deft geode]

👍

[limpid sapphire]

with that, the channels will be closed outside attending hours?

[limber portal]

The button will be unusable yes

[lament prairie]

yes

[wicked hare]

I face the same problem

[restive condor]

Could I get your server name or ID?

[restive condor]

Same for you please 😄 ^^

[wicked hare]

676873234548785173

[restive condor]

Is this with all transcripts?

[wicked hare]

Yes

[restive condor]

Interesting. It should work with your current setup flawlessly
I'll bring you into a ticket as I'll need a server invite

[lament prairie]

920810801705672744

[humble sequoia]

━━ David Cho's inquiry has been moved to a ticket ━━

[restive condor]

Alright, I'll bring you into a ticket too as I'll need a server invite

[humble sequoia]

━━ ! JOKER's inquiry has been moved to a ticket ━━

[buoyant lark]

If i have already chosen support roles is there anyway to change them?

[restive condor]

Hey there! Yes, Dashboard > Panel Configs > General > Support Team Roles

They should be automatically appplied to new tickets

For existing tickets, you will either need to close them and re-open them or manually update permissions

[buoyant lark]

awesome thanks

[hard plaza]

I am probably in the wrong area but, where do i enter the code i have for 6th anniversary give away?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[hard plaza]

Thanks appreciate the help?

[charred grove]

السلام عليكم ورحمة الله وبركاته

عندي مشكلة في ناس تعمل تكت واحد في ثلاث خانات كيف

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[winter fox]

@humble sequoia @humble sequoia

[chrome badger]

bro my thing just says failed to create when i click create ticket

[austere forge]

Hey there : )

can you give me a screenshot pls

[sharp oriole]

How do you make it where those with a certain role can't open a ticket?

[primal harness]

Hii

I want to know how I can make my friend answer the tickets because the tickets don't appear for him

[restive condor]

**Hey there! **

From a specific panel:
Dashboard > Panel Configs > Buttons > Create Ticket Button > ''Allowed/Disabled Roles''

From all panels server-wide:
Dashboard > Server Configs > Blacklist Roles

[restive condor]

Hey there! Dashboard > Panel Configs > General > Support Team Roles

[tame sphinx]

Hola, cómo puedo usar el bono de $5?

[restive condor]

Hola, cuál bono?

[tame sphinx]

Soy nuevo y quiero usar el credito de $5 dolares

[restive condor]

Estás seguro de que estas en el servidor correcto?

Este es el servidor de soporte para el bot de Discord Ticket Tool

@pseudo glen

[tame sphinx]

Ups, pues estoy muy perdido, lo siento

Packsify?

[restive condor]

Nop

[hushed yew]

Hello if I make a category and put the tickets in it where it should open , can anyone see the category or I must first make the category private so only the support and the guy who opened the ticket can see it?

[austere forge]

Hey there ; )
you need to make this category private so that @everyone can't see what's in it

[hushed yew]

what about the guy who opened the ticket can he still see it?

[austere forge]

They will only see the category name with their ticket and not the rest, remember to make it private for everyone.

exemple :

[empty cypress]

click on @pseudo glen. Then click on add app then you can add the bot to your server

[jade topaz]

hello I really need help. So I made a ticket transcript in my server, yet this group server I'm in-- it won't make the ticket

Like the button won't show

[radiant sigil]

Did you send it the channel?

[jade topaz]

omg simplest thing and I didn't do it. Thank you.

[formal zodiac]

Guys can i check my messages in a ticket if it was closed

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[swift thistle]

Hi how to start off and setup tickets?

[empty cypress]

you should read this guide

.

[dreamy geode]

What is wrong with ticket tool

[pallid yew]

The website is dead

[pallid yew]

Wdym

[hollow laurel]

helloooooooo

for some reason the bot dosent work it says 'interaction failed'

[austere forge]

Hey there : )
Make sure that the bot has: VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[hollow laurel]

hmm ok 1 second

it still dosent work

?

[austere forge]

the bot is missing permissions I mentioned, you must add them

[hollow laurel]

i have

its all on

[austere forge]

on your screenshots no :)

[hollow laurel]

ok ¯_(ツ)_/¯

[hollow laurel]

it works now thank you 🙂

[iron night]

Gave +1 Rep to @austere forge (current: #22 - 267)

[austere forge]

You're welcome, glad I could help !

[hollow laurel]

🙂

btw love ur bot

soo nice and smooth

[frail sail]

How do I renew my subscription

[restive condor]

Hey there! Were you subscribed to Ticket Tool via Discord?

[frail sail]

Yes

[humble sequoia]

Discord Ticket Tool Premium

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[restive condor]

You can simply re-subscribe again ^^

[balmy shoal]

Anyone know if its possible to be able to claim your own tickets?

[restive condor]

Hey there! Yes, Dashboard > Panel Configs> Claiming > Allow ticket owner to claim the ticket

[balmy shoal]

Thank you!

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 753)

[jade topaz]

any idea why this happens?

[austere forge]

Hey there : )
Make sure that the bot has: VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[jade topaz]

thankss

[jade topaz]

Hey is there a way I can make it so someone requires a role to make a ticket?

[pseudo ravine]

Hey there. You can go to the Dashboard > Buttons > Create Ticket > Allowed Roles > Add the role

[jade topaz]

Thanks

[iron night]

Gave +1 Rep to @pseudo ravine (current: #8 - 524)

[jade topaz]

👍

[pseudo ravine]

You're welcome, glad I could help!

[lone cove]

Can someone help like just randomly my AIs aren't responding to me I tried to delete the app and come back still didn't work

[supple plover]

guys

how I add ticket logs in my channeL?

when I open see or close I want see it please help

like audit log

[restive condor]

Hey there! We don't have AIs - are you sure you're in the correct sever?

[restive condor]

Hey there! Dashboard > Panel Configs > Logging

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[supple plover]

I do it no work

[lone cove]

The bots in in linky

[restive condor]

Nope

[restive condor]

Could you use the /debug command in the logging channel?

[restive condor]

Wrong server

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lone cove]

It says linky on the server

Then what is this

[restive condor]

We don't know sadly

[lone cove]

OHHH SORRY

[restive condor]

But certainly not this one

[supple plover]

I using audit log dyno to

that problem?

[lone cove]

This the ticket thingy my bad

[restive condor]

Yep

[restive condor]

Nope, shouldn't be a problem

Did you use the debug command?

[supple plover]

yes

[supple plover]

yea

[restive condor]

Use the command in your logging channel though, not here 😅

[supple plover]

ok

nothing

@restive condor

[restive condor]

Alrighty, one second

Please make sure you have enabled logging for the correct panel

And also please make sure you're testing the logging with brand new tickets

[restive condor]

Is that enabeld for the correct panel though?

[supple plover]

yes]

[restive condor]

alright and are you creating a brand new ticket to test this?

[supple plover]

I DO IT

I ddint say /setup

now its works th

[restive condor]

Glad to hear 👍

[crisp hazel]

Trilingüe ?

Q barbaridad

[buoyant slate]

Hello folks. I am looking for a bit of assistance with ticket tool

[restive condor]

Hey there! How can I help?

[buoyant slate]

I'm using ticket tool in my server, and it's working well. My only big question is if there's a way to give the ticket creator permissions to add other users to the ticket, so us in admin dont have to do it for them

[restive condor]

Dashboard > Command Configs > ADD commnad > Allowed/Disabled roles or disabled support team roles

Please note they will also be able to add roles to tickets

So maybe disable the slash command so they are forced to use $add instead of /add

That way they'll less proned to add roles

[buoyant slate]

Do you mind explaining how to do that? Sorry, i'm not the best with this

[restive condor]

Do this bit and then go to the Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened > USE APPLICATION COMMANDS

Make sure to make this change in all your panels

[buoyant slate]

That worked! Thank you so much

thanks @restive condor . Ticket tool is the best

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 757)

[jade topaz]

فيه عرب ؟؟

[hearty cove]

M

[lament prairie]

تفضل

[lethal hornet]

.

[empty cypress]

نعم، هناك عرب على هذا الخادم! ولكن يرجى مناقشة هذا في دردشة أخرى وليس هنا!

[jolly wren]

Hello I want to know how can I do my ticket bot with options

[restive condor]

Hey there! You will need to create one different panel per button option.

You can then combine all panels using the instructions below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[jolly wren]

Thanks

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 759)

[radiant sigil]

How do I make it possible for the user that’s making a ticket have to require some info before making the ticket

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[restive condor]

Hey there! See above ^^

Let me know if you have any questions 🙏

[radiant sigil]

Ooo thank you very fast

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 760)

[rapid kernel]

How many prime in a year?

I know five dollars a month

As for his year, no

[pseudo ravine]

Hey there. Does this relate to Ticket Tool?

[rapid kernel]

yup , Ticket Tool Premium

[pseudo ravine]

Discord doesn't offer a yearly subscription, but you can have a direct payment for a yearly premium key

Is that something you're interested in?

[rapid kernel]

How much is it per year and where can I find it?

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

- Purchases done with this method are non-refundable.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

After a successful payment

Provide us with your server ID, where you want your premium key to be redeemed. This has to do be done by us

[rapid kernel]

Link to the office in Discord?

[pseudo ravine]

What link exactly?

[old chasm]

what the problem

[restive condor]

Hey there! Ticket Tool is missing the VIEW CHANNEL & SEND MESSAGES permissions for that channel

[old chasm]

Thank you

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 761)

[forest oracle]

hi guys! how do i add specific roles without the moderator permission to view and delete a ticket?

[restive condor]

Hey there! Dashboard > Panel Configs > General > Support Team Roles

[forest oracle]

thank you so much!!!

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 763)

[torpid birch]

I can't seem to cancel my premium subscription. I had it for a server and the owner deleted the server.

[restive condor]

Hey there! If the server has been deleted it's possible in doesn't give you an option to cancel the subscription in your User Settings > Subscriptions > Premium apps - but please double check

[torpid birch]

yeah I don't have the option to cancel, it's that but minus the payment method and cancel tabs

[restive condor]

Then sadly, you will need to contact Discord Billing Support for them to cancel it for you - as we are unable to cancel or manage these subscriptions ourselves https://dis.gd/billing

[torpid birch]

Pain, thanks

[thorn parcel]

Hello, please help me. I am from Russia and i don't understand this is tutorial. Если есть кто то русский помогите пожалуйста 😫

[restive condor]

Hey there! I don't speak Russian but I can use a translator if you'd like 😄

Привет! Я не говорю по-русски, но могу воспользоваться переводчиком, если хотите.

[thorn parcel]

Yes please

[restive condor]

Отлично. В чем именно проблема?

[thorn parcel]

Я не очень понимаю как сделать такую панель, поможете?

Мне она очень нужна для моего проекта

[restive condor]

Да, могу ли я узнать имя вашего сервера, чтобы знать, что вы уже сделали?

[thorn parcel]

Boost World | BW

Я не очень понял данный туториал

С помощью бота я делал только стандартные билеты

[restive condor]

Один момент

[thorn parcel]

Okey

[restive condor]

Вы можете использовать кнопку «Add Question», чтобы добавить больше вопросов.

Обязательно включите форму

[thorn parcel]

Вы очень мне помогли

Я благодарен вам, спасибо большое друзьям с другого конца мира :))

[restive condor]

Никаких проблем! Хорошего дня.

[jade topaz]

Hello I'm looking to advance verification with this tool. Can you help?

[restive condor]

Hey there! As in setup a verification system via Ticket Tool?

[jade topaz]

Sorry age verification***

[restive condor]

Righty, but in a ticket?

[jade topaz]

Yes

[restive condor]

CREATING A VERIFICATION SYSTEM WITH TICKETTOOL (Tickets)

All channels

1. Go to all the category permissions (channels, if they are not synced with the category)
2. Set the permissions for the @everyone role to READ/VIEW CHANNEL
3. Set the permissions for your @members/verified role to READ/VIEW CHANNEL

Ticket Channel

4. Set the permissions for the @everyone role to READ VIEW CHANNEL
Once someone opens a ticket and verifies, you can manually assign the @Members/Verified role

[jade topaz]

Thank you

Thank you @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 764)

[thorn parcel]

Thank you @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 765)

[rose wharf]

in my Message Ticket I would like to assign a channel from my server. that when they open the ticket they receive a text, for example: if you need help, you can go to channel #help&support (channel)
what code should I use for that?

[restive condor]

Hey there! You can use the <#channelid> format. The quickest way to get this is using the id command

$id #💬│general-chat

[humble sequoia]

<#509238831547940885>

#💬│general-chat

[rose wharf]

I tried this: {channel.1239055506534826045} copied the id channel.

should the code be this?

<channel.1239055506534826045>

[restive condor]

Nope, it should be [#1239055506534826045](/guild/509192800865353738/channel/1239055506534826045/)

[rose wharf]

oh okee

thank @restive condor

[random oxide]

Hello, I have the bot setup in my discord but im trying to help a friend set it up now. I'm trying to get this screen setup for his but I can't find the setting or remember how i did it a couple years ago...

[restive condor]

Hey there! Dashboard > Panel Configs > Transcript

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[random oxide]

Thank you @restive condor! I’ll see if it works

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 766)

[random oxide]

it did thank you!

[restive condor]

Glad to hear 👌

[spark blade]

i want to create a report, but cant do it based on NEW CHANNEL created, how can I get every channel created to create a message

[simple drift]

hi

so my problem with the bot is that it keeps creating tickets outside a category

it will make a bunch of tickets inside the selected category

and then randomly itll start creating them outside of it

so for example they'll be down here where they're supposed to be:

and then they'll end up randomly creating them at the top outside of a category

[restive condor]

Hey there! As in send a message every time a ticket is created to a loggin channel for example?

[restive condor]

Hey there! Discord has a limit of 50 channels per category. Ticket Tool limits it to 45.

If you have reached such limits, tickets won't be created inside that category.

I recommend you setup overflow categories so once your main one is full, new tickets are created there until the main one is available again

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[simple drift]

o

thx

are these paid options

[restive condor]

Nope, it's free

[simple drift]

sick thx

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 768)

[pallid hawk]

السلام عليكم

عندي مشكلة في الشراء يحمل لأكثر من دقيقتين

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[spark blade]

yes found it thanks

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 769)

[restive condor]

Glad to hear

[spark blade]

is anyone creating reports? im having to build a bot

need tickets created in past 2 weeks for example

[restive condor]

Hey there!
1. Dashboard > Panel Configs > Buttons > Close Ticket Button > Allowed/Disabled roles

2. Dashboard > Command Configs > CLOSE > Allowed/Disabled roles

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 771)

[shy mantle]

how do i make an image link? for proof of purchase

[dusk maple]

I need help

anyone on?

How do I add save transcripts

and put it in a channel

[dark kraken]

Hello There ! - @dusk maple .
To select a channel to save the transcripts in , Head over to the dashboard:
1 Go to Panel Configs .
2 Go to Transcript .
3 And then choose a channel in Transcript Channel.

To automatically save transcripts , Enable Auto Save Transcript In Panel Configs --> **Transcript **
⤷That's a Premium feature only .

[dense sigil]

Hi there, how to set up a discord ticket like this?

[fresh sky]

im having trouble i have 1 ticket tool and it works fine the other two i put in my members cant create a ticket it says they dont have permission to use how do i fix thanks

[humble sequoia]

━━ call_of_wallz's inquiry has been moved to a ticket ━━

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[austere forge]

Hey there : ) see above

[austere forge]

Hey there : )

On your ticket message put a variable {create.form.3}
(the number corresponds to the placement of your question)

This is how you would see the valid image link

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[empty cypress]

I think you need to give ticket tool permissions for it.

[proven drum]

Hey so im trying to figure out how to make it so it says product-unclaimed-(username of person who claimed the ticket) instead of count

[zealous smelt]

Failed to add Missing Permissions
It had Channel editing perm

[austere forge]

Hey there, you can use the {author.name} variable : )

[proven drum]

Thank you!

[iron night]

Gave +1 Rep to @austere forge (current: #22 - 269)

[austere forge]

Hey there, could you use /debug in same channel pls

[zealous smelt]

https://discordapp.com/channels/509192800865353738/662692902245498910/1252923634390007818

I fixed IT quickly by giving it admin permission, but the bot had everything needed before i think

[austere forge]

Alright,
If you don't trust the bot, here are all the permissions it needs to work properly

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[wild zealot]

??

where is the delete button

[restive condor]

Hey there! You seem to have an invalid emoji. Could I get your server name or ID so I can take a look?

[wild zealot]

977278730797977680

[restive condor]

Make sure the emojis you have selected for the Re-open, Delete and Transcript buttons still exist.

If they are in the server, select them with the emoji picker by going into the * category

[twilit stratus]

what perms do i need?

[restive condor]

Hey there! It's the bot who's missing permissions

[twilit stratus]

yea what perms tho

[restive condor]

Could you create a brand new channel under the category where tickets are supposed to be created and run /debug there?

[twilit stratus]

oh it seems i need the manage channel perms thanks @restive condor

also can i ping roles when a ticket created?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

hey there, see above : )

[twilit stratus]

thanks

[ionic path]

Heya! Is there a limit on how many multi panels you can create? If so, how many is it?

[restive condor]

Hey Jim! The limit would be 25 at once, as Discord has a limit of 25 buttons per embed message

[ionic path]

Alright, thanks Dan!

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 772)

[restive condor]

25 actually 😅 - My bad
20 is for reactions and dropdowns

[ionic path]

That’s alright, thanks again!

[restive condor]

Hi

Can you try using the /debug command?

In the server

Alrighty, make sure you enabled the premium bot using /botswitcher

[spice tiger]

It is normal that you cannot change the main message

[restive condor]

Alright and are you doing the commands in a ticket?

Try doing it outside a ticket

[restive condor]

Hey there! You can edit the panel message up to 250 characters for free
Dashboard > Panel Configs > Messages > Edit Panel Message

You must use it through the active bot, so it would be the white bot to switch to the premium one

[spice tiger]

I dont mean Embed

[restive condor]

For the message content field you do need premium

[spice tiger]

Its that new?

[restive condor]

Can I get your server name or ID

[restive condor]

Nope, been here a while

The premium bot is active in the server. It should work outside of tickets and to create new tickets

You will have to manually add the bot to opened tickets to be able to manage them

[spice tiger]

My old discord didn't work anymore, but I still have it there and my old server isn't that old xD

[restive condor]

If you had premium at any stage (even the trial) it should be saved still

[spice tiger]

I Never had premium

[restive condor]

Then you must have set it up while it was free

[spice tiger]

Sad

[restive condor]

Ok, I'll bring you into a ticket as I'll need a server invite

[spice tiger]

Okay thanks Bro have a Nice day

[restive condor]

You too!

[humble sequoia]

━━ EliteBunny's inquiry has been moved to a ticket ━━

[rain ember]

Hi so i gave the ticket tool the embeded link permission on my server but it says it doesn't have it

what do i do

[restive condor]

Hey there! Make sure you also give them embed links permission in the channel where it's telling you it's lacking such permission

[rain ember]

It worked! Thanks

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 773)

[fallen tendon]

hi! my mods arent allowed to close tickets so i have their role in "additional roles". but i'd like them to be able to rename tickets through the command, is that possible? if so, what should i do please?

[restive condor]

Hey there! Dashboard > Command Configs > ADD command > Allowed Roles

[fallen tendon]

thanks a lot!

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 774)

[broken frigate]

can you help me

[restive condor]

Of course, how can I help?

[broken frigate]

can ou cam in an lounge

[restive condor]

Sorry, what do you mean?

[broken frigate]

in a lounge

[restive condor]

What's a lounge

[livid juniper]

tim bradford is mi friend I can translate it for you

[restive condor]

We have German Support if you'd like 😄

[livid juniper]

brooooo

[broken frigate]

no english better

[restive condor]

Alright, how can I help?

[livid juniper]

yes

[broken frigate]

can you go community support

@timber kernel

[restive condor]

No I can't, we don't do support in voice channels sadly

[livid juniper]

go a little faster

☠️

[restive condor]

Just state your question

[livid juniper]

☠️

[broken frigate]

i have to make an livestream than you can se my problem

[broken frigate]

can you give me a german Helper that can help me

[restive condor]

Yes, you can open a german ticket #🎫│make-a-ticket

[livid juniper]

pls pls

[broken frigate]

can you pls came

[broken frigate]

i have 1 minute pls give me this Minute

[livid juniper]

@restive condor ? are you a Turk?

[restive condor]

No, I'm not Turkish

[livid juniper]

ah ok

[restive condor]

I'll join so you can show me the video, but let's keep support to this channel

Dashboard > Panel Configs > Dropdown - Edit the dropdown placeholders

[livid juniper]

I have ticket tool premium and don't have the premium rank

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @livid juniper. You have now been given the <@&535595160189403136> role!

Found 13 servers in total and 1 with premium and permission

[restive condor]

There

[livid juniper]

thanks

[restive condor]

Server name or ID please

You can send it here

[broken frigate]

1230875401165996122

[restive condor]

None of your panels have a dropdown made

You will have to re-make them

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

See there how to make a dropdown ^^

I understand, but you can't edit a dropdown that's been deleted

Please re-make it

Yep, just saw he's helping you

Ok, then you can wait for Tux

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[lunar radish]

what should I do if he writes some text when opening and does not close the ticket when closing? how to fix it

[restive condor]

Hey there! First of all, you have an invalid or deleted category selected on the Dashboard > Panel Configs > Category

Then, you also have an invalid emoji resulting in the error upon closing - I'll take a look

[restive condor]

(Panel 2 | Zayavki v klan) Dashboard > Panel Configs > Buttons > Cancel close and confirm close buttons

Both have invalid emojis, please use emojis from the emoji picker

[lunar radish]

thx

[jade topaz]

Wie kann ich zum Modell werden

Wie bekomme ich das Ticket zum Modell

[humble sequoia]

⚠️ Du bist hier falsch

Wir bieten hier ausschließlich Support für den Ticket Tool Discord Bot an und können dir leider nicht mit irgendetwas anderem weiterhelfen.

- Bitte melde dich bei einem, für dein Problem geeigneten, Support Team.

Wenn du keine weiteren Fragen hast, die das Ticket Tool betreffen, schließe bitte dieses Ticket.

[calm raven]

how do i make it so people can see message history in a ticket? this keeps popping up

[restive condor]

Hey there! Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened > READ MESSAGE HISTORY

[dusky nebula]

ابغا شرح للبوت

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[calm raven]

how do i go to a dashboard? is it just /dashboard

[restive condor]

Yep

[humble sequoia]

https://tickettool.xyz/manage-servers

[ebon dock]

Hello

Is it possible to change the ticket tool name and picture when sending a DM to a member on my server on ticket closure?

[restive condor]

Hey there! It's currently not possible to change the bot's name or profile picture

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[spare patrol]

hi guys

what is that

what do i have to do

[restive condor]

Hey there! Discord has a limit of 500 channels per server.
It appears that server has reached such limit.

Please contact server staff for them to clear tickets, in order for new tickets be created

[spare patrol]

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 776)

[jade topaz]

How do I see the reason someone made a ticket? I've watched vids on yt and tiktok, I asked snapchat ai, Google, I looked on the ticket tool website and nothing has helped. It says use a !ticket help command but I don't have any commands like that

[restive condor]

Hey there! So you'd like for users to answer a form before creating a ticket?

Something like this?

[jade topaz]

I wanna see the reason someone made a ticket (like if they made a ticket in my server for help, a mod application, hosting a giveaway)

[dusky nebula]

عربي؟

[restive condor]

Ah, I see. You could include which ticket option they used in the ticket message
Dashboard > Panel Configs > Messages > Edit Ticket Message

You could also make one category for each ticket option and have each ticket type go to a different categiory

With premium you can have custom ticket names, even

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[restive condor]

^^

[jade topaz]

@humble sequoia

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[mortal axle]

Why do I get this error when I open a ticket for one of my multi-panels but not the others?

[restive condor]

Hey there! Could I get your server name or ID?

[mortal axle]

Sure thing!

1244447629128106075

[restive condor]

You have both multipanels and dropdowns set up, which one are you using?

[mortal axle]

This one, everything was working completely fine before I'm not sure what I did 😭

[restive condor]

Yep, both you have both a dropdown menu and a multipanel

Which one are you using?

A multipanel is multiple buttons. Eg: #🎫│make-a-ticket
And a dropdown is a menu with different ticket options

[mortal axle]

ohhh, drowpdown

[restive condor]

Alright, try removing the multipanel

Dashboard > Panel Configs > Panel

[mortal axle]

I still got the same error

[restive condor]

I'll bring you into a ticket as I'll need a server invite

[mortal axle]

thank you @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 777)

[deft geode]

it's possible to create a dropdown ticket with the same panel?

[restive condor]

Hey there! You will need one different panel per dropdown option

If you only have one panel, then you will only have one option in your dropdown menu

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[deft geode]

ohhh okay

[opaque sierra]

Hello we have purchased the premium version of ticket tool but is there any way to transfer the data from ticket tool white to gold

[restive condor]

Hey there! Everything is saved on the Dashboard; simply resend your panels

[steep hawk]

Is there a way to set it up so that pictures in the ticket dont save with the transcript when we cloes the ticket? Like it deletes the photo?

[quartz egret]

How do I sort the list if a person has deleted a TCT?

[restive condor]

Hey there! What exactly do you mean by list?

[restive condor]

Hey there! Unfortunately, that's not possible sadly.
Pictures up to 8MB are automatically saved with premium only

Feel free to suggest this feature though

[humble sequoia]

Suggestions for Ticket Tool

To make a suggestion use the s!suggest suggestion command in #🤖│bot-spam. Note that you'll suggestion will be first reviewed by our Support Team before it's posted into #💡│suggestions, channel in which you'll be able to vote for other suggestions!

[restive condor]

Hey there! Could you use the /debug command?

[floral rampart]

@restive condor

[restive condor]

Ticket Tool is missing SEND MESSAGES permission for that channel

[floral rampart]

how is that

Maeve, give him permission

[restive condor]

It's missing permission for that channel specifically. You may have given it permission in the role settings but it's missing permission in the channel

[floral rampart]

How do I give him permission?

In the channel, send message

??

[floral rampart]

.

[restive condor]

One ping is plenty

[restive condor]

Make sure SEND MESSAGES is set to

[floral rampart]

Can I put more than one button to open a ticket? Example: purchase ticket and technical support ticket

[restive condor]

Yep, you will need to create one panel per button option.

Then you can then combine them using the instructions below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[jade topaz]

Como que eu faço, para tirar o meu, ticket permanentemente.

[restive condor]

Olá! O que voce quer dizer?

[jade topaz]

Eu quero tentar tirar meu ticket.

Como que eu faço.

[restive condor]

Voce pode usar o comando $delete

para excluir o ticket

[jade topaz]

Eu posso fazer até 1000 polichinelos.

[restive condor]

Desculpa?

[jade topaz]

Humm.

[restive condor]

Voce poderia fazer uma captura de tela?

[jade topaz]

Como assim.

[restive condor]

Uma captura de tela do que voce quer excluir

[jade topaz]

Falei errado.

Eu quero tirar o meu exílio permanentemente.

Eu quero ajuda.

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[jade topaz]

Desculpe.

[restive condor]

Nao há nenhum problema

[jade topaz]

Mas com quem que eu posso falar para que me ajude.

[restive condor]

• Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

[jade topaz]

Entendi muito obrigado por qualquer.

[restive condor]

De nada

[jade topaz]

👍

[floral rampart]

How can I be like him?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[restive condor]

See above

Let me know if you want the instructions in arabic

[floral rampart]

Yes, I want

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> قائمة الخيارات / Drop-down

تحل قائمة الخيارات محل الأزرار الموجودة في رسالة لوحة التذاكر الخاصة بك وتستخدم القائمة مع جميع اللوحات الخاصة بك. لإعداد هذا، توجّه الى إعدادات اللوحة، وحدد لوحة التذاكر الرئيسية.

<:Numbericons1:1018864164032225340> تمكين نمط الخيارات

أولًا، عليك تفعيل نمط الخيارات. وبعدها يجب عليك إضافة عناصر في محرّر الخيارات. الآن يمكنك البدء بتعديل الخيارات الخاصة بك!

<:Numbericons2:1018864168041971712> محرر الخيارات

كل سطر في محرر الخيارات يمثّل سطر من قائمة الخيارات على الدسكورد. يمكنك إضافة المزيد من الخيارات، بواسطة الضغط على

أولًا، عليك إختيار لوحة تذاكر. هذه هي اللوحة التي سيفتح لها هذا الخيار تذكرة.
لا تقم بتحديد نفس اللوحة مرتين. يجب أن يكون لكل خيار لوحة مختلفة

وبعد ذلك يمكنك وضع عرض. هذا هو عنوان هذا الخيار وسيظهر في قائمة الخيارات. يمكن تعيين الوصف مباشرة بعد ذلك، والذي سيكون أسفل العنوان باللون الرمادي.

بالإضافة إلى ذلك، يمكنك تحديد رمز تعبيري (إيموجي) سيتم عرضه أمام كل خيار. يمكنك إما إدخال معرف الرمز التعبيري يدويًا أو تحديده في أداة التحديد.

المشاكل الشائعة ⚠️

• اللوحة لا تعمل؟ تأكد أنك قمت بإدخال رمز تعبيري صحيح.
• الخيار لا يظهر؟ تحقق مما إذا كان هناك خياران لهما نفس اللوحة في محرر الخيارات.

$ardropdown

النماذج المنبثقة

تتيح نماذج الدسكورد للمستخدم الإجابة على الأسئلة الفردية في النموذج المنبثق، والذي يعرض بعد ذلك الإجابات في رسالة التذكرة. يمكن أن يوفر هذا الوقت إذا كنت تعرف بالضبط ماذا تريد أن تطلبه من المستخدم.

إعداد النماذج

يمكنك تفعيل النماذج ضمن Panel Configs > Form Option > Edit Forms Option. في النافذه التي ظهرت، يمكنك الآن تفعيل وتعديل النموذج الخاص بك.

خيارات النموذج

يمكنك إضافة 5 أسئلة كحد أقصى في النماذج، وهو حد من قبل الدسكورد. ولكل سؤال يمكن أن يملك وصف يظهر في خانة الإجابة، حد أقصى وحد أدنى لعدد الحروف، متعدد الأسطر، وأيضًا الخيار لجعل السؤال مطلوب.

الخيارات

Question Title ➞ سؤالك هنا
Question Placeholder ➞ الوصف الذي سيظهر على خانة الإجابة
Required ➞ في حالة التفعيل، سيتوجّب على المستخدم الإجابة على هذا السؤال لإرسال النموذج
Multi-Line Input ➞ للسماح للمستخدم بإدخال نص متعدد الأسطر
Minimum and Maximum Input ➞ تعيين حد أدنى وحد أقصى للنص المُدخل بواسطة المستخدم

عرض الجواب

لعرض الإجابات من المستخدم، تحتاج إلى تفعيل
Auto display form results on the ticket message as an additional embed

إذا كنت لا تريد Embed آخر في رسالة التذكرة، فإنتقل إلى Panel Configs > Ticket Options > Edit Ticket Message. هناك ستستخدم المتغيّر (variable) {create.form.x} وإستبدل x برقم سؤالك. على سبيل المثال، يمكن عرض إجابة سؤال 1 بإستخدام المتغير {create.form.1}. إذا لم تستخدم هذا المتغير، فستفقد إجابة المستخدم على النموذج.

[restive condor]

There you go ^^

[floral rampart]

Thanks

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 779)

[tacit prawn]

Is there transcripts?

[restive condor]

Hey there! Yes, Dashboard > Panel Configs > Transcripts

[tacit prawn]

Thank you!

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 780)

[tacit prawn]

Wait, I meant for like other servers cause someone closed my ticket and I would like to see the transcript

[restive condor]

Ah, then you will have to request it from server staff

We do not store transcripts for privacy reasons sadly

[tacit prawn]

Alright.

Thanks.

[tacit prawn]

Thanks ^

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 781)

[floral rampart]

This is amazing ?

[restive condor]

You need to fill out a display (the name of the option in the dropdown) and select a panel

Optionally, also an emoji and description

[crimson canopy]

Is there no way to purchase on mobile? Sry dumb question

[restive condor]

Hey there! Discord App subscriptions can't be purchased on the mobile app. You can buy it from a browser by logging into Discord

[humble sequoia]

Discord Ticket Tool Premium

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[restive condor]

Use ''Application Directory'' to go directly

[crimson canopy]

Thanks I was just being lazy ans didn't Want to get on my pc LOL but I shall stop lol

[restive condor]

😅 - No worries

[analog heath]

hey

is there any way to llike ask some questions from the user as soon a ticket is created

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[analog heath]

nah

[analog heath]

and delet if no reponse is recieved within some while, actually i wanna ask some media

modals can take that

[pseudo ravine]

That's the only way to ask questions before a ticket is created

Or you could edit the Ticket Message to include your questions

[analog heath]

oh okay

yup btw can the ticket message be a non embed simple message one

sry for not exploring and asking straight away

[pseudo ravine]

You'll need premium to remove the embed

[analog heath]

okay thanks for the info

[iron night]

Gave +1 Rep to @pseudo ravine (current: #8 - 525)

[pseudo ravine]

You're welcome, glad I could help!

[crimson sundial]

I just got charged for a subscription for ticket tool that-- I'm not even in the server for anymore?

I rejoined the server to cancel it but it's not showing up in my server list either.
I am on horrible terms with these people and I do not want to keep paying for this.

I just found it, jeez-

Thanks for taking the time to read

[rain minnow]

So, We have it set up where they type in what they need but when they open a ticket it don’t say what they have put down.

[dense hedge]

how can I set which roles are not able to open tickets?

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or buttons.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[slender minnow]

@dense hedge ^^^

[dense hedge]

I tried that but I am still able to open tickets with that role, is it cause I am the server owner?

or does it take a little to update

[rain minnow]

can you help out me with mine

[slender minnow]

Try using with an alt account or you can ask someone to open one for you.

[rain minnow]

someone help please b

[slender minnow]

Please do not ping for help. You can ask here and someone will help you out. Alternatively you can also make a ticket.

[rain minnow]

alright

[slender minnow]

Make sure you are including the variables from forms to display your answer. Alternatively, you can toggle the option to let TT create an embed with the answers for you (can be found in the forms option).

[hidden gazelle]

hello, i am havfing an issue where all m,y open tyieckets in my server are viewable by everyone in the server and anyone can respond. I would like to make it so only the designated people can see the open tickets. Please advise on how to fix

[crimson canopy]

Sounds like you haven't revoked perms in said categories nor set the correct ones

[austere forge]

Hey there : )
Go to Dashboard > Panel configs > Permissions > Everyone Role Permissions - EDIT OPENED > View channel

[hidden gazelle]

trying now

[hidden gazelle]

it worked thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #22 - 272)

[austere forge]

You're welcome, glad I could help !

[floral rampart]

How can I be like them?

[floral rampart]

.

...

[dark kraken]

انتظر من فضلك ، أنا اقوم بكتابة الرد المناسب لسؤالك .

[floral rampart]

مشكور والله

[dark kraken]

مرحبا بك يا محمد ، أدعى يحيى .
لكي تنشئ استمارة اسئلة عند الضغط على زر إنشاء التذكرة ، إتبع الخطوات التالية:
- توجه إلى لوحة التحكم في موقع Ticket Tool
- Enable form =
- Auto display form results on the Ticket Message as an additional embed. =

- قم بكتابة العنوان في خانة Form Title، والذي سيظهر كما في الصورة "سؤال قبل فتح تكت وسيط".
ومن ثم يمكنك ببساطة إضافة اسئلة ، شرح الخانات:
Question Title: كتابة السؤال
Question placeholder: شرح مبسط للسؤال
Min Required / Max Required: عدد الحروف الأدنى والأقصى
Required: عند تفعيل هذا الخيار سيكون العضو مجبرا على الإجابة عن هذا السؤال.
Multi-line: عند تفعيل هذا الخيار يمكن للعضو الكتابة بإستخدام اسطر متعددة.

@floral rampart

إن شاء الله الشرح مفصل لكل ما تحتاجه في هذه الميزة .

[floral rampart]

Enable form وش بظبط

[dark kraken]

Enable form : تفعيل إستمارة الاسئلة ، لو قفلت هذا الخيار الاستمارة ما بتظهر للعضو لما يضغط على زر فتح التذكرة
Auto display form results on the Ticket Message as an additional embed. : إظهار اجابات العضو تلقائيا عند فتح التذكرة ، لتخصيص الشكل أكثر تحتاج للتعامل مع المتغيرات (يمكنني تعليمك كيفية التعامل مع المتغيرات اذا اردت)

[jade topaz]

anyone here?

[dark kraken]

How can I help you ?

[jade topaz]

I'm trying to do a button like that

The button is just made by another bot, not the ticket tool bot i mean

But when I click it, the ticket tool creates a ticket

And I don't think that ticket tool supports webhook

[dark kraken]

To be honest, this is the first time I've seen anything like this. Open a ticket please or wait for another one who can help you .
#🎫│make-a-ticket

[floral rampart]

اي واحد

عشان عجزت الاقيه

[floral rampart]

اسف والله على الازعاج

[dark kraken]

نماذج

[dark kraken]

حياك الله ما في اي ازعاج.
بس لا هنت لما تخلص تمنشني وتكتب شكرا بالانجليزي

[floral rampart]

تأمر امر

[floral rampart]

كذا ؟

Thank you and you will be gathered in Paradise@dark kraken

[iron night]

Gave +1 Rep to @dark kraken (current: #96 - 8)

[dark kraken]

100%

[floral rampart]

بس ما اشتغل

[tawdry yoke]

Hey guys 👋 I hope someone is able to help.

I am busy setting up the bot on our server and see that the person who set it up has left us and I do not have access to customising the bot etc. Will I need to remove it and ra-add it ?

[empty cypress]

Do you got permission from the guy that left to change it like admin role?

if no i would re-add it. If yes then you can edit it but i would recommend re-adding it just to be sure

[tawdry yoke]

@empty cypress Thanks 🙏

So for some odd reason they were kicked off our server and cannot find what the reason for that was, but that is an issue on its own. Is it possible to have two of the same bots on the same server so that I do not lose to the old tickets ?

[iron night]

Gave +1 Rep to @empty cypress (current: #319 - 1)

[empty cypress]

Hello @tawdry yoke. I would recommend taking screenshots of everything and i don't think you can add 2 of the same bots. Bc that might mess up everything

[empty cypress]

thx

[iron night]

Gave +1 Rep to @iron night (current: #44 - 49)

[empty cypress]

how is that possible

[slender minnow]

because you thanked the bot lol

[empty cypress]

oh

[warm dome]

Isn't there a Turkish language option in this bot?

[jade topaz]

people cant read chat history in tickets

[restive condor]

Hey there! Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened > READ MESSAGE HISTORY

[restive condor]

Hey there! Currently, the panel's language can't be changed. Unless you used browser built-in translators like Google Translate

You are able to translate most of the messages and buttons into Turkish though

[warm dome]

understood thanks

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 783)

[restive condor]

No problem

[cold plank]

Здравствуйте
Можно ли ограничить возможность создания тикетов определённой роли?

[faint oak]

how to edit this color ?

[opaque sierra]

On the panel you can go to messages and then click on the right message then click on embed ther you can change the color

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[restive condor]

Привет! Я не говорю по-русски, поэтому использую переводчика.

Из определенной панели:
Dashboard > Panel Configs > Buttons > Create Ticket Button > ''Allowed/Disabled Roles''

Со всех панелей сервера:
Dashboard > Server Configs > Blacklist Roles

[humble sequoia]

https://tickettool.xyz/manage-servers

[cold plank]

попробовал эти советы, не помогло. Может запрет не срабатывает на меня потому, что я владелец сервера?

[buoyant slate]

Hello my friends. I am looking for some help

[restive condor]

Правильно, на вас это не сработает. Вам понадобится кто-то другой, чтобы попробовать это.

[restive condor]

Hey there! How can I help?

[buoyant slate]

Im wondering if theres a way to have my server admins pinged when a new ticket is opened? Im finding Im missing a bunch of tickets and the discussion

[cold plank]

спасибо за помощь, всё работает. Отдельно благодарю за оказанную поддержку на моём родном языке. Хорошего вам дня!

[restive condor]

Ты тоже

[restive condor]

Yes, see below please

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[buoyant slate]

That worked! Thank you so much Dan, youre the best

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 784)

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[austere forge]

Hey there : )
see above

[jade topaz]

@humble sequoia

[austere forge]

Unfortunately not, this is against server rules

I've sent you an easy guide to set Ticket tool on your server.

no worries :D

[iron night]

Gave +1 Rep to @austere forge (current: #22 - 275)

[austere forge]

You're welcome, glad I could help !

[raven harbor]

مني قادر ارسل البوت الى الروم I am able to send the bot to the panel

[peak dune]

I'm being fucking stupid. Where do I find the description for the bottom portion?

[restive condor]

Hey there! Dashboard > Panel Configs > Dropdown Style and the one called ''Description''

[restive condor]

Hey there! What exactly do you mean?

[empty cypress]

هل يمكن أن تخبرنا المزيد عن ذلك؟

[peak dune]

Great, thanks

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 786)

[raven harbor]

YOU NEED PICTURE

?

[raven harbor]

تبغا صوره؟

[empty cypress]

نعم دعني أرى!

[raven harbor]

تمام من عيوني

[peak dune]

Is there also a way to have the bot mention roles on open? Basically the support roles for the ticket. (Besides the one who opened it)

[empty cypress]

Ok

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Yep, see above ^^

[peak dune]

Thanks again

[wraith venture]

Why when i look on my dashbord one of my servers pop up and not both?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[wraith venture]

I have synced the servers over 13 times and my server I want is not showing. What should I do now?

[crimson canopy]

Did you try the section under it titled "if this doesn't work"

[wraith venture]

I dont see that.

[crimson canopy]

Right here. Read this.

[scenic forum]

How am i getting the premium bot invite?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[austere forge]

Hey there, see above : )

[scenic forum]

Thanks. Bot added and activated

[iron night]

Gave +1 Rep to @austere forge (current: #22 - 276)

[austere forge]

You're welcome, glad I could help !

[sage mortar]

@austere forge

[restive condor]

Please don't ping our support team! How can I help?

[sage mortar]

I just can't use the bot

[restive condor]

Any error message?

[sage mortar]

Mensage error

Im brazilian sorry

That's why it's in Portuguese

[restive condor]

Nenhum problema. Voce pode usar o comando /debug?

[sage mortar]

Ok

The bot is not responding, it must be a problem with the bot itself

[restive condor]

Ticket Tool nao tem essas permissoes nas configuraçoes do cainal

[sage mortar]

I've been trying to configure it for a long time on my server

[restive condor]

Yep, it's missing the permissions above for that channel

[sage mortar]

I just wanted to configure but this problem is not leaving

[sage mortar]

Ok

[shy hare]

Does anyone know how to use these pets because thats 5k a dog and they dont work probably

properly*

So, if I can get some help out here, please let me know something. I would appreciate it!

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[wheat patrol]

I cannot purchase premium for a server. It goes through all the things, says "Welcome to premium" then never gives it to me.

[crimson canopy]

Your roles indicate you have premium so could you please clarify what its not giving?

[wheat patrol]

I redeemed the trial.

Because it wouldn't give me premium.

[crimson canopy]

After you subscribe you need to manually invite the premium bot, is that what you are meaning isn't being given?

[wheat patrol]

I have Premium roles, because I have premium on about 5-6 servers.

What I'm saying is I don't have access to premium features on the dashboard.

For a particular server. And I am unable to purchase premium for that server.

[gilded verge]

just to be completely sure, have you clicked on this gray Sync button in your dashboard and have you refreshed it with F5 ?

[wheat patrol]

Yes.

[gilded verge]

I need few mins to find something, I'm sure that topic was somewhere...

[wheat patrol]

It is also not listed in my premium apps.

But, several other servers are.

For reference, this is not the server I'm trying to give premium.

[gilded verge]

ah! there you go - but there you can find info so not solution

hmm, let's see...

[jade topaz]

How can i invite Ticket tool bot to my own server?

Pt-BR: como convidar esse bot para o meu servidor?

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[gilded verge]

@jade topaz,

[jade topaz]

Thank you

[gilded verge]

okay, so you bought premium with white bot, but you can't use premium features even after using Sync button...
i don't want to be too negative about your case but i'm afraid that you need to cancel your premium with white bot (you can also ask Discord for refund since only they can do it) but then please buy premium with gold bot,
that way you will be sure that everything will work as you want and of course i'm sorry for the inconvenience

However, if i'm mistaken, please Staff, do correct me 🥺

[wheat patrol]

I don't think I want to do that. Mainly because it's a mess to set up if I lose premium for our main server.

[gilded verge]

you know what... before this cancellation etc, could you run /debug command in your server?

please refresh your dashboard now... 😳

can you see if anything changed there?

[wheat patrol]

Nothing.

[gilded verge]

Hm, the debug shows that's subscribed so it should be good...

[wheat patrol]

Yeah, I have a trial.

But, it won't let me pay for it.

Using v2:
false

Could this be it the issue?

[gilded verge]

trial is not showing as a subscribed - unless something changed after i resigned 🤔
anyway, this is the time when i'd like to ask you to create a ticket on #premium-tickets and please ask Staff there, im sure they have a solution ^-^

*one more thing... I'm sorry that despite trying, I couldn't help you, i'm sorry for wasting your time 😦

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[old chasm]

Thank you

where arabic chat

[limpid sapphire]

this bot, premium users can use?

if yes, how can i add?

[untold panther]

hello please help

how do I add more buttons here

[orchid prairie]

is this feature only available for premium? since i cant find it

[crimson canopy]

It's on the main panel page at the very bottom

[orchid prairie]

that's only open

and no close option

[crimson canopy]

OH I can't read I'm sorry

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[orchid prairie]

yea sorry cant semes find the closed category

only open right there

[pseudo ravine]

Follow this guide

[orchid prairie]

this is what look like in my pannel it's different from the guide

[pseudo ravine]

Scroll up > Category

[orchid prairie]

find it tysm

[pseudo ravine]

[untold panther]

please help

how do I add another button here

why is there no options for it

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[drifting tangle]

How do I remove this notifcation from this Text channel I have this in? can I remove the notification for created/closed altogether or can I at least tell it to post in a different channel where only Moderators/staff can see it?

I have logs and transcripts being pointed to a different channel but it doesn't seem to be working.

[empty cypress]

did you check where the log messages are going? To which channel?

[drifting tangle]

I can't find that in the dashboard

thats actually what im trying to find where this location is so I can remove it altogether or put it somewhere else

[empty cypress]

go to panel configs > Advanced settings > Server logger

[pseudo nova]

How can I write here for anyone who has opened their ticket to mention support?

@empty cypress

I want it to be like this

@limber portal

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

Hey there, don't ping staff

see above.

[wraith trench]

hello people, Once i click close ticket, the ticket is no longer visible to the user invovled in the ticket, how do i make it so he can still see it after its closed ?

[pseudo nova]

Okay sorry

[austere forge]

Hey there : )
Go to Dashboard > Panel configs > Permissions > Ticket Owner Permissions - EDIT CLOSED - view channel

[jade topaz]

/help

[wraith trench]

works like a charm, thank you 3v, great job!

[iron night]

Gave +1 Rep to @austere forge (current: #22 - 278)

[austere forge]

You're welcome, glad I could help !

[wraith trench]

is this free of use ?

like can i have the same features on my server without paying anything ?

[jade topaz]

My friend really needs help because he was wrongly banned in pet simulator 99, because he was playing honestly, I would like to ask for help

[austere forge]

You must have the necessary permissions to modify the server dashboard.

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[jade topaz]

My friend really needs help because he was wrongly banned in pet simulator 99, because he was playing honestly, I would like to ask for help

[austere forge]

Unfortunately I won't be able to tell you :/

[wraith trench]

thanks once again, good day:)

[iron night]

Gave +1 Rep to @austere forge (current: #21 - 279)

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket