🆘│community-support

[smoky tendon]

I put the "Ticket Tool" on a server, but when I click on "Manage server" it doesn't show up.

What I need to do?

[restive condor]

Do you own the server?

[smoky tendon]

No.

I'm mod

[restive condor]

While mod may be enough to add the bot, you need administrator permissions to access the Dashboard.

If you don't have administrator permissions, someone with Dashboard access can add your role as a ''Dashboard role''

As per the instructions above

[edgy wren]

okay, but is my vision like this possible to create? especially things inside brackets, because I don't think so that Ticket Tool supports Temporary (time expiring) roles, so I think that then the Ticket Tool bot would must be somehow automated to use for example maybe Dyno or Carlbot

my vision:
I would like to have a 2 extra buttons (to do: 1st would add specific role to person who opened that ticket and closed that ticket after, 2nd button would add other specific now TEMPORARY role, plus would write into that opened ticket custom written message and would let that ticket opened) in opened ticket under 2 regular buttons

[pseudo ravine]

Ticket Tool does not have temporary roles. You cannot add extra buttons to the ticket message

[edgy wren]

like I can't make automation in every ticket for staff to use?

[pseudo ravine]

Automation is premium

[edgy wren]

wdym?

[pseudo ravine]

Auto adding roles is premium

[edgy wren]

can we hop in for short voice call?

i would like to show you

what i mean

[edgy wren]

because still they wouldnt be temporary right? aka can I make automation completely custom?

[pseudo ravine]

From what I'm understanding, you want to Ticket Tool to automatically add roles once a ticket is created

That is a premium feature

[edgy wren]

ehm no

[jade topaz]

One message removed from a suspended account.

One message removed from a suspended account.

[pseudo ravine]

Hey there. Can you run the /debug command in that channel?

[jade topaz]

One message removed from a suspended account.

[pseudo ravine]

It's missing a lot of permissions in that channel

[jade topaz]

One message removed from a suspended account.

[edgy wren]

I want to have another 2 options(buttons) except locking the ticket when I see it as a staff, 1st additional would just give you specific role and deleted the ticket, 2nd aditional button would give you temporary role (probably done somehow through like command automation) and that would let ticket opened

[pseudo ravine]

Tap and hold on the channel in the channel list > Edit Channel > Permissions > Ticket Tool > Enable all of those permissions

[jade topaz]

One message removed from a suspended account.

[pseudo ravine]

Again, you can't add extra buttons to the ticket message

[edgy wren]

i thought i seen it somewhere

[jade topaz]

One message removed from a suspended account.

[edgy wren]

okay lets say i cant, how else can I do what I need without extra buttons?

[pseudo ravine]

You're gonna need to use an external bot

[pseudo ravine]

Can you re-run the /debug command

[jade topaz]

One message removed from a suspended account.

[edgy wren]

But then it wont be automatically in just new tickets right?

[pseudo ravine]

No

[pseudo ravine]

It's still missing the same permissions

[jade topaz]

One message removed from a suspended account.

One message removed from a suspended account.

[pseudo ravine]

That's not Ticket Tool

It's also recommended to only give the permissions it needs

[jade topaz]

One message removed from a suspended account.

One message removed from a suspended account.

One message removed from a suspended account.

One message removed from a suspended account.

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[edgy wren]

but i need it there

cant ticket tool somehow call another bot inside of ticket every single time?

[pseudo ravine]

I understand that, but Ticket Tool does not offer extra buttons

[pseudo ravine]

Unfortunately not

[edgy wren]

But I think that you can add profiles which can have access to tickets as a staff so cant I just add there another bot?

[pseudo ravine]

Yes other bots can be in the ticket, but that doesn't mean Ticket Tool can tell them to give a role

[edgy wren]

well, can they automatically make something, when new ticket is created?

[pseudo ravine]

I mean it may be possible, but I can't guarantee anything

[edgy wren]

could you please help me with it?

[pseudo ravine]

I don't know any bots that may do it

[edgy wren]

IF IT'S OKAY TO SPEAK ABOUT IT HERE (lets say for exaple some moderation bots like dyno,mee6, etc?)

[pseudo ravine]

Again, I don't know any bots that could do it

I'm sorry, but Ticket Tool can't currently do what you're trying to do

[edgy wren]

like if I could somehow control whole ticket tool, what to write it would be possible

cant I control what ticket tool will write?

[pseudo ravine]

No

It's not possible to control the entire bot

[edgy wren]

not entire, just what it will write inside of channels like we are currently writing

just on server where I am mod

[pseudo ravine]

No, it's not possible

It's not possible to do what you're trying to do

[edgy wren]

umm

[civic wagon]

Could you explain exactly what do you want to do with this use case

[edgy wren]

well how would you do something similiar like what I need to have?

[edgy wren]

can we hop into a call it would be fastest?

[civic wagon]

Unfortunately that would not be possible at this moment.

[edgy wren]

okay so I will send it to you

[civic wagon]

Just don't DM

[pseudo ravine]

Find a bot that can give roles based on a custom command, or purchase Ticket Tool Premium

[edgy wren]

so premium bot could do all that what I want to?

[pseudo ravine]

No, not all

It can give a role once a ticket is created

[edgy wren]

something like this, if some things like buttons or so are not possible, replace it with something similiar:

I want to have another 2 options(buttons) except locking the ticket when I see it as a staff, 1st additional would just give you specific role and deleted the ticket, 2nd aditional button would give you temporary role (probably done somehow through like command automation) and that would let ticket opened

[edgy wren]

well that is the easiest part which really doesnt need that much this system, but when system would be made it would be a nice to have thing

[pseudo ravine]

I believe that temporary roles and extra buttons have been suggested before, so it's possible it may be implemented in the future

[edgy wren]

well extra buttons would be like click here to do this and that automation

[edgy wren]

if I got somehow premium bot, could i have it there?

[pseudo ravine]

No, because premium also does not have temporary roles or extra buttons

[civic wagon]

Buttons aren't possible, as Jdog already mentioned, quite a lot of times. I'd recommend you to use carlbot in this case (or any bot which is flexible with custom commands and provide various features) and make a command which would give a role to the user and also send $delete as output. Since TT can listen to other bots (if whitelisted), it will delete the ticket.

Now, this is something I cannot give you a walkthrough of in this server. Better visit carl's support server and see how to make such a command.

This would help you with both the cases, permanent role & delete channel, as well as temp role too.

This is something that doesn't come under the functionality of ticket tool.

Emphasising on "We cannot help you any further than this since it's not much related to Ticket Tool"

[edgy wren]

yeah if you got this, that would be super perfect because it would be all under one roof, so pretty and simple

[edgy wren]

could you please help me with this on my server or so?

[civic wagon]

No, we're not allowed to do so.

[jade topaz]

Bonjour, comment mettre Ticket tool sur mon serveur ? je veux créer un ticket mais comment je vois aucun salon pour en faire un

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le bouton contenant l'emoji 🇫🇷

[jade topaz]

👍

[slim geode]

/help

[austere forge]

Hey there : )

Do you need help with Ticket tool?

[hexed kindle]

¯_(ツ)_/¯

[trim sluice]

Arabic Support ?

[tall gorge]

System Failure: Unknown Channel

can we help please

[dark kraken]

مرحبا ، كيف يمكنني مساعدتك ؟

[dark kraken]

The bot has run into an issue, please try again as these are cases that tend to fail only once, if the problem is persistent, contact the support team #🎫│make-a-ticket

[jade topaz]

Hi i need help

So basically im trying to make it so this role can view all tickets made but its not working i added it as a ticket support role and even gave it category perms

[trim sluice]

في خاصية استلام التذكرة ؟ من دون بريميوم

[dark kraken]

الخاصية موجودة فقط للبريميوم

[trim sluice]

اها تمام شكراً

[dark kraken]

حياك الله .

[dark kraken]

Hey there, To make sure I understood , You have a role that you want to give it permission to view all the tickets, but It doesn't work . Right ?

[humble sequoia]

━━ jules's inquiry has been moved to a ticket ━━

[toxic flame]

How do I do this?

[dark kraken]

Hey There! ,
It is a custom command , Which you can create in the dashboard by going to Custom Commands --> +New

[wild notch]

think I kinda have the same problem, am trying to make it so only certain roles can see the new ticket being opened but am not sure how to do that

[restive condor]

Hey there! Dashboard > Panel Configs > General > Support Team Roles

[magic summit]

How to I take a rep away?

[toxic flame]

Ok

[toxic flame]

Thabks

[wild notch]

Okay thank you, but it didn't seem to work, as the members can still see the tickets which I don't want

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 671)

[wild notch]

every time a channel is made with the ticket it opens it for everyone

[restive condor]

Hi there, in this server?

[magic summit]

Just in general

[restive condor]

That shouldn'be the case.

Could I get your server name or ID, so I can take a look?

[wild notch]

DACE CLAN

[restive condor]

What exactly do you mean by take a rep away?

[wild notch]

unless I did something wrong, but these are the roles I want to be able to see the ticket

[restive condor]

Your support team roles are good.

Just go back to the main Panel Configs page > Permissions > Everyone Role Permissions - Edit Opened > VIEW CHANNEL

[wild notch]

that's it, perfect thanks a lot 🙂

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 672)

[restive condor]

No problem

[final girder]

Hello! help me please Is it possible to personalize the bot on the server so that it has the name and appearance I need?

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[austere forge]

hey there : )

see above

[final girder]

Thx!!!!

[crisp skiff]

Xq no me funciona el modo coliseo

[formal sequoia]

How can I make it so that tickets can only be closed by a person of a particular role

[austere forge]

Hey there : )
Go to Dashboard > Panel configs > Buttons > Close Ticket - Support Team only and add allowed roles

[formal sequoia]

thanks!

[tulip tusk]

This may be a silly question, but if I want to have multiple tickets with multiple users do I have to set up a channel for each individual user or does the bot do that automatically, and if so is the channel only visible to the requestee?

[austere forge]

Hey there : )

The Ticket tool bot creates tickets by itself between the user who created the ticket and yourself

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[austere forge]

see above to set bot Ticket tool on your server

[tulip tusk]

Thank you! I appreciate your assistance :3

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #27 - 177)

[austere forge]

you're welcome

[glass ermine]

does anyone know how to make it so that members who opened the ticket can't close it?

[austere forge]

Hey there : )
Go to Dashboard > Panel configs > Buttons > Close Ticket - Support Team only

[glass ermine]

thank you so much!!

[iron night]

Gave +1 Rep to @austere forge (current: #27 - 178)

[devout drum]

hey guys when i do the /add command to add people to a ticket it asks me to type the user name, type a role and type a ticket. I dont want to type a role so when i try to skip that i get
Failed to add Missing Permissions
how do I remove the role setting so I dont have to add a role?

[shut bolt]

Hey there, you just need to indicate either the user or the role, make sure to run the command in the ticket itself, that way you won't need the ticket parameter. However the Missing Permissions error means the bot is missing a permission that has been told to asign with the add command, the permissions the bot is missing are those that have a in the dashboard in the support options

[lone fractal]

when i try to upload a url pic
it doesnt work
for some reason
its loading but never shows

[devout drum]

when i indicate the user it forces me to type a role and ticket

[shut bolt]

All parameters are optional.

[shut bolt]

What's the URL you are using?

[lone fractal]

ermm

its a picture from my file but im not sure how to make it a URL

[humble sequoia]

What are the direct URLs?

A direct access URL is an easy to read URL that users can enter to get to a specific item, document, page, category, or perspective, in which our bot TicketTool can read and get it displayed in your 'Panel Message' or your 'Ticket Message'.

Where can I get them?

The recommended way is to use 'Imgur', you can signup within a few minutes and then upload the image you want, and copy the URL of the uploaded image and paste it into one of the four boxes. There are alternatives to this, such as other image or video storing websites or using 'Open Original' of an image and paste it in (please be aware that if your image is deleted, Discord will automatically delete the link to it in a few days). Please note this requires 'Premium'. Imgur

May 25, 2024, 4:29 AM

[lone fractal]

ok thanks that would work right

because im thinking about paying for it

it still doesnt work for some reasom

[shut bolt]

If you are uploading the file to a discord chat you should review your file isn't corrupted, if you are using an URL that means the URL is likely broken, I'll ask again, what's the URL you are using?

[lone fractal]

https://imgur.com/a/rmDyjbq

it was this the

[shut bolt]

Read the instructions please

[lone fractal]

its in a diffrent laugnge

[shut bolt]

The video shows you what to do

You are using the wrong URL

[lone fractal]

ah

https://i.imgur.com/yhu92JU.png

is it that?

[shut bolt]

Seems to be the one

[lone fractal]

cheer

ok thanks so much qeustion what are the other Url for?

[shut bolt]

What do you mean?

[lone fractal]

what do they do?

[shut bolt]

Modify other fields of the embed

[lone fractal]

so do i need?

them?

[shut bolt]

You can leave them empty if you'd like

[humble sequoia]

Message Editor - Dashboard

Page 1/2

Message Editor - Discord

Page 2/2

[shut bolt]

That's what each field corresponds to

[lone fractal]

ah ok thanks

can i change the name?

or stop that from showing?

[devout drum]

bot is missing are those that have a in the dashboard in the support options i fixed this and gave the ticket tool all permissions still getting Failed to add Missing Permissions

[lone fractal]

so it doesnt show the ticket tool

[shut bolt]

Change it as you would change any other user's nickname

[shut bolt]

Server ID?

[lone fractal]

Can i change the pic?

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[lone fractal]

ok

[devout drum]

how do i get that?4

[jade topaz]

One message removed from a suspended account.

[shut bolt]

You can run $id on your server that will give you the ID or give me the URL of your dashboard that works too

[shut bolt]

Check the message below

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[jade topaz]

One message removed from a suspended account.

One message removed from a suspended account.

One message removed from a suspended account.

[shut bolt]

Your bot is trying to alter the Manage Permissions for the added people, as stated in the footnote:
"Administator" is required for bots to grant "Manage Permissions" set that permission to if you don't really need to deny that permission

[devout drum]

meaning

[shut bolt]

What do you mean by that?

[shut bolt]

set that permission to if you don't really need to deny that permission

[lone fractal]

is there anway to make it go into a section in a channel so it doesnt show like that?

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[shut bolt]

@lone fractal

[lone fractal]

so it goes into the channel like were typing inn right now

bc if they build up there will be loads

so it looks like this

in a channel

Ticket 2924

[devout drum]

where am I doing that

[lone fractal]

Ticket 2732#

[shut bolt]

In the same place where you saw the orange dots before, aka the User Opened Permissions and probably Support Team Permissions if you are addinga role

[lone fractal]

⬆️

do you know what i mea?

[devout drum]

I did for the opened tickets but its still not workin

[shut bolt]

I don't

[lone fractal]

LIK

there all building up as you can see i want it to go into a channel like this I;G

[shut bolt]

Remove it from the Ticket Owner opened permissions too

[lone fractal]

ticket1827

ticket2712

so on in a channel like that

[shut bolt]

Like threads?

[lone fractal]

there all building up

[shut bolt]

I can see that, I still don't understand what you are trying to achieve

[lone fractal]

like there all building up at the side

how do i set it so they close in a channel not on the side of the discord

[shut bolt]

You mean how to make the tickets delete?

[lone fractal]

so they log into a channel

like were typing in now

[shut bolt]

Do you mean logs or transcripts?

[lone fractal]

so every time i close a ticket it say closed on the side of the discord i want it to say closed in a channel A:E like were typing in now so i would want it to close in this channel

[shut bolt]

If you want action logs check the message below

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[devout drum]

hey it worked thank you so much for you patience and support

[iron night]

Gave +1 Rep to @shut bolt (current: #1 - 1335)

[shut bolt]

Sure thing, here to help

[lone fractal]

yeah thats what i mean thanks boss

[tight crescent]

hi, im stack in between textures, how to contact to administration?

[median wigeon]

You can make a ticket in #🎫│make-a-ticket

Or whats exactly the problem maybe in can help you?

[tight crescent]

im stack in between textures

[toxic flame]

hi! is there any way to stop a using creating a ticket if they have made one in the last 14 days?

[dark kraken]

Hey there, Unfortunately there is no way to do it automatically.
You can do something like making the ticket limit = 1, and to setup the automation to delete the ticket after 7 days maximum, which is not that effective..

[glass ermine]

this might be a dumb question, but how do I control which category that the tickets open in to?

[limber portal]

Dashboard > panel configs > category

[glass ermine]

ah ok! thank you soo much 👍

[iron night]

Gave +1 Rep to @limber portal (current: #10 - 446)

[glass ermine]

I try to put an image in the embed, but it shows broken. any fixes/image host sites that work?

[restive condor]

Hey there! I recommend you try uploading the image on imgur

As Discord attachment links are too long

[glass ermine]

I just tried using imgur, it still looks like this; is it a problem on my end?

[restive condor]

Send the imgur link here, please

[glass ermine]

https://imgur.com/a/FU0IQMS

[restive condor]

https://imgur.com/a/FU0IQMS

The embed is the problem, for the future > Open the image on imgur > Right click > Open on another tab > Copy that link

[restive condor]

Use https://i.imgur.com/QGLKFsA.png

[glass ermine]

IT WORKED! Thank you!

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 678)

[restive condor]

No problem

[worn plaza]

hello how come members in my server have acces to the ticket tool dashboard

[restive condor]

Hey there! Please make sure you have selected the correct roles under Dashboard > Server Configs > Dashboard Roles

[worn plaza]

but now they cant create tickets

[restive condor]

Dashboard > Panel Configs > Buttons > Create Ticket Button

Make sure ''Support Team Only'' is disabled, and the allowed/disabled roles are correct

[safe sable]

guys i need help, i can't see my sv here

I already gave f5, sync servers

[restive condor]

Hey there! Do you own the server?

[safe sable]

yes

[restive condor]

Please make sure you are logged onto the correct account in the dashboard

[safe sable]

ohh ty, i didn't see :(

[restive condor]

No worries, have a nice day!

[safe sable]

u too :)

[worn plaza]

still not working

[restive condor]

What does the bot reply with when they try to use the button?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[worn plaza]

no permission

but i was solved

[worn plaza]

how do i make the tickets private so no other members see them

[nimble sable]

How do I put options in the ticket tool, such as do you want to request something else or technical support?
@pseudo ravine
@civic wagon

[sinful turret]

is it possible i can be unbanned? i did break the rules and i am sorry, i got mad because somebody kept ramming me so i swore at them in the chat. i am sorry, please can you help me ill never do it again. ive been subscribed for over 6 months now and all i play is no hesi. I am truly sorry.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[nimble sable]

How do I put options in the ticket tool, such as do you want to request something else or technical support?
@pseudo ravine
@civic wagon

[restive condor]

Stop pinging staff

[restive condor]

Hey there! Dashboard > Panel Configs > Permissions > Everyone role Permissions - Edit Opened > VIEW CHANNEL

Hey there! Unfortunately, this is an issue caused by a recent Discord update.

It may be a bug, but we don't know.
There's nothing we can do sadly 🙏

[restive condor]

Hi there, you will need to create one different panel per ticket option.

You can then combine them using the instructions below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[sinful turret]

how can i check how long ive been banned for Dan?

[restive condor]

Banned where, sorry?

[sinful turret]

i got banned on all no hesi servers

[restive condor]

Wrong server sorry

This is Ticket Tool Support

@pseudo glen

[sinful turret]

so you guyshave nothing to do with no hesi?

[restive condor]

We don't

[jade topaz]

when someone makes a ticket in my server why cant they see the message history?

[dark kraken]

Hey there! , Check if "Read message history" permission is enabled in:
Panel config --> Permissions --> Ticket Owner Permissions --> Edit Opened --> Read Message History = ON

[jade topaz]

thanks so much

[iron night]

Gave +1 Rep to @dark kraken (current: #309 - 1)

[wanton wadi]

How do you make it where you and the person that opened the ticket can only see it (ping me when u answer pls)

I got it nvm

[vivid hinge]

hi

i want add permission level how ?

[dense scroll]

Good evening everyone! I would like to know how to reopen a ticket that I closed by mistake with important messages inside. Thank you for your help

[edgy wren]

Hello 👋 I need help

so so let’s start my friend has discord server about car flipping ,whenever it gets like new customer so someone bought his course and he’s getting me to Discord. My friend has it through like tickets . to so customer opens it. My friend open his ticket, check email and if it’s alright, my friend gives customer a role. But there are two options first option customer bought course so he gives him like full role, full role means that my friend must then close the ticket. If there is like second option where he bought like half of the course Then my friend would do him like half role (this one is temporary for 30 days) and let that ticket opened

—-
I would need to automate what my friend needs to do

[jade ibex]

#🎫│make-a-ticket

[edgy wren]

Okay

[restive condor]

Hi there! Sadly, only server staff may re-open tickets. You will have to reach out to them

[restive condor]

Hey there! You will either need to get administrator permissions (Level 4)

Or a dashboard role (Level 2)

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

May 25, 2024, 8:04 PM

[vivid hinge]

and with level 2 i can manage all dashboard?

like create panel send message

[restive condor]

That's right

[vivid hinge]

okay good tyy

[shy sundial]

Is the bot Arab?

[restive condor]

It is not

[dense scroll]

I'm staff on the serv I'm talking about, I just don't know how to reopen

[restive condor]

Ah, no worries. My apologies

By ''closed by mistake'' you mean you accidentally deleted it?

[dense scroll]

I simply pressed the "cancel" button for the bot to close the ticket. I'm trying to reopen it

[restive condor]

If you cancelled the close then the ticket should be open

If it's not, use the /open command in the ticket

[dense scroll]

I am cancelling. It is therefore closed completely

[dense scroll]

How to use the order if the ticket is closed?

[restive condor]

If the ticket is deleted you cannot re-open it

If a transcript was not saved before deleting, it's gone forever unfortunately

[dense scroll]

Ah

[dense scroll]

A transcript has been made!

[restive condor]

Perfect! Then you should be able to access that

I suppose you could make a new ticket with the user and send the transcript there too?

[dense scroll]

Where can you find the transcript?

[restive condor]

In your transcript channel

[dense scroll]

Thanks !

[toxic dragon]

Hey i went through support tools but when i try to remove people from a ticket it dont

[echo yacht]

What does it shows you?

[toxic dragon]

it run the command.. but it do not remove them from the ticket

[echo yacht]

If the person has manage channels permissions in the category the person won’t be removed from the ticket

[jade topaz]

How you make selection to open a ticket

@upper flower

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[pseudo ravine]

Please don't ping staff, especially the Team Leads

[jade topaz]

Idk how to

[pseudo ravine]

Read through this embed

[jade topaz]

Omg

[wintry coral]

Hey there, I've looked through the variable lists for pinging and I don't think any will do what I'm looking for.

When a ticket is created I want it to ping a specific user rather than a specific role (as the support provider). Can this be done?

[tribal canyon]

Hey im trying to set the bot up but it looks like its not going as I wish. I just changed the ticket message on the dashboard but its still using another message

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[echo yacht]

@wintry coral I think this will help you

[echo yacht]

Did you save changes or sent the panel again?

[tribal canyon]

yes i did

[wintry coral]

Yeah I used that info but because I was targeting a user not a role, the ping wasn't going off. It's ok, I gave up and just made a new role for that one person to have since I already had role pinging working in a different ticket

[fervent grove]

i’m trying to set up the ticket bot, but it will not let me make multiple options in one, and i’m trying to add a claim button, which it will also not do. please help

[austere forge]

Hey there : )

Do you want to have several ticket options?

regarding the claim button, this is a premium feature

[fervent grove]

oh@ok

[fervent grove]

yes

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[austere forge]

see above :)

[fervent grove]

thank you

[hoary yew]

i bought on website i have not received email

[hoary yew]

??

[novel kraken]

Staff are probably busy

[hoary yew]

when do they normally get on

[novel kraken]

Not sure but all you can do is wait

[hoary yew]

ok thanks

[pseudo ravine]

Hey there. Can you confirm this is related to Ticket Tool?

[hoary yew]

@pseudo ravine what do u mean?

[pseudo ravine]

What exactly did you purchase?

[hoary yew]

@pseudo ravine i pmed u

my bad i diddnt kno u cant pm staff

[pseudo ravine]

Please stop pinging and DMing

As for your issue

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[fervent grove]

hey everytime i make a change on the dashboard and i click save, it doesn’t save to my server

[austere forge]

Hey there, can you use a $debug command on your server pls

[grim wedge]

hi i put certain roles for the support team of a ticket panel BUT a role i didnt add can still view it, i checked the Everyone perms and the role's perms and it still can see the ticket, please help

[austere forge]

Hi there : )

Make sure you have not added this role in the Additional Roles option which can give access to open tickets

[grim wedge]

yep theres none on additional

[austere forge]

can i get your server id and tell me which role we access the ticket?

[grim wedge]

1156152865908346912

role: 1199280104988221510

[austere forge]

name role pls

[grim wedge]

/moderators

[austere forge]

Which panel does this concern?

[grim wedge]

"IGC Tickets" and "Support Tickets"

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[silk bobcat]

How do I do something like this in ticket tool

[warm mantle]

yo how do i put my own thing for ticket like that

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[austere forge]

hey there : )

see above

[silk bobcat]

@austere forge

[austere forge]

Hey there. what exactly do you want to do?

[silk bobcat]

Instead of opening a ticket, I want it to show me a message like this

[warm mantle]

can i dm u ?

[austere forge]

not possible : )

[austere forge]

Unfortunately, no, this violates the rules of this server :)

[warm mantle]

what do i have to do now?

[silk bobcat]

Do you understand me?

[harsh cape]

How do you make a role see the tickets but not let them chat in it?

[austere forge]

Go to Menu and press button send to send the ticket panel to a channel

[austere forge]

I told you that this was not possible :)

[silk bobcat]

how to do in it?

[warm mantle]

it failed

[harsh cape]

give admin perms

[warm mantle]

dm me

[austere forge]

Hey there,
Go to Dashboard > Panel configs > General - add support team roles

and so that they only see the tickets but cannot speak, go to Panel configs > Permissions > Support Team Permissions edit opened - View channel / Send messages

[warm mantle]

it failed

[austere forge]

As the message indicates, you must make sure that the bot has permissions to view the channel and send messages :)

[warm mantle]

where do i change his permissions

in my serv?

[austere forge]

yup, go to edit channel > permissions > Ticket tool - View channels / Send messages

[harsh cape]

Thankss

[austere forge]

You're welcome, glad I could help !

[warm mantle]

thank you

[iron night]

Gave +1 Rep to @austere forge (current: #27 - 179)

[austere forge]

you're welcome

[jade topaz]

You want to send an embed to a channel?

Ticket tool doesn’t do that (i dont think) you need a different bot for it

It can send an embed in a ticket it creates though

[lime vapor]

hey

I need help

I added ticket tool to a server and I have all the perms and everything but it aint showing up in the dashboard

[jade topaz]

Silly question probably but did you refresh the page?

[lime vapor]

yes, a lot

@austere forge Can you help?

Mb

[jade topaz]

I’d try maybe re auth the bot while you wait for a response

[lime vapor]

re auth?

[jade topaz]

Like invite the bot in your server without kicking it out. Just re authenticate your disc account to the panel yk?

Press login on the panel it should show you what i mean by that

[lime vapor]

I already did that

[lime vapor]

On the dashboard?

[jade topaz]

Yeah thats it

[lime vapor]

It just shows the servers that I have access to?

[jade topaz]

It shouldn’t show any servers you don’t have administrator in.

[lime vapor]

In the server I have a role with administrator

[jade topaz]

So what did you mean it shows the servers you have access to but then earlier you say the server you added ticket xyz to doesn’t show up. Are you able to elaborate?

@lime vapor what does it say when u run $level in ur server that wont show up on the dash

[lime vapor]

So I added ticket tool to a server that I have administrator in and it wont show up on the dashboard that ticket tool is in the server and I cant manage it

[jade topaz]

I’d try using the ‘$level’ command that will help just see if you actually have the permission to even view the servers dashboard

[lime vapor]

But Im the one who invited ticket tool in the server in the first place

[jade topaz]

Oh okay fair you got it setup right it’s some visibility issue that im not sure sorry. I can only recommend to unlink your server and relink it from here you’d have to wait for actual support 🙏

[lime vapor]

Unlink?

[jade topaz]

Hm does the ticket tool have administrator role?

[lime vapor]

Ill check

[jade topaz]

I think add administrator and if that works maybe figure which roles it really needs like read,edit messages and manage channels etc.

[lime vapor]

Yes, it has a role that has administrator

[lime vapor]

alright

[jade topaz]

Oh interesting i’d deffo try unlink it and link it

[lime vapor]

how?

[jade topaz]

It would involve of kicking the bot if that isn’t an issue

And inviting it back and making sure all the scopes are ticked

[lime vapor]

Because Ive used ticket tool several times and never came across this issue

[lime vapor]

alright

[jade topaz]

I’ll say i’ve never had issues with it appearing thats why i assume it could be just some visibility issue

And if that really doesn’t work I highly suggest using #🎫│make-a-ticket and explaining what your experiencing

[jade topaz]

Looks right

[lime vapor]

Ill inv it now

[jade topaz]

Is ticket tool in your Discords ‘authorised applications’ under settings?

[lime vapor]

alright invited

[lime vapor]

Lemme check

[jade topaz]

Hopefully it works yeppee

[lime vapor]

Yess

[jade topaz]

Ok great it seems to be setup correctly

[lime vapor]

Nope

Still isnt showing on my dashboard

[jade topaz]

Oh noo

If you use a discord app, make sure you using the correct discord account on the web browser

[lime vapor]

Its the correct acc

And the bot isnt down either

[jade topaz]

Mayne refer to this docs

[lime vapor]

Should I create a ticket?

[jade topaz]

https://docs.tickettool.xyz/debugging/faqs#warning-you-dont-have-permissions-to-use-this

Scroll down a bit and you’ll see ‘I can't see my server in the Dashboard’

It looks like i covered most of it by accident but yeah you may need a ticket

[lime vapor]

Im clicking the link but its not taking me anywhere

Oh nvm I had to scroll down

[jade topaz]

[lime vapor]

Im just going to open a ticket

[jade topaz]

If you do, maybe link them this message link and they’ll see what you have tried in order to fix it 🙂 #🆘│community-support message

[lime vapor]

alr thx for your help

[iron night]

Gave +1 Rep to @warm herald (current: #309 - 1)

[jade topaz]

Gl hope you figure what it is

[lime vapor]

🙏

[lime vapor]

@jade topaz I had to click sync servers thx for your help

cya

[jade topaz]

Ohh. Where is that is that a command?

[lime vapor]

At the top

[jade topaz]

Thanks for letting me know too glad it was so easy

[jade topaz]

Oh yeah i see that

[lime vapor]

👍

[tawdry bison]

can someone help me with something?

@restive condor

[jade topaz]

What is it?

[tawdry bison]

how can I do this?

I can't figure out how to do it

[jade topaz]

Thats a thing in the dashboard one sec

[tawdry bison]

where can I edit that?

[jade topaz]

I believe it’s this

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[jade topaz]

Did i do that? Lol

[tawdry bison]

ok let me try

[clear grove]

I would like to verify theMII Public Register information sent to

[jade topaz]

The bot just detected my screenshot damn

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[austere forge]

Hey there, see above : )

[tawdry bison]

I think it is not that

@jade topaz

[jade topaz]

So when someone pressed on create ticket, would you like them to choose from a selection of categories? What is it you’d like to do? As what you screenshotted is the dropdown im pretty sure

[tawdry bison]

yes

but look

I can only put 1

and it's not even working

[jade topaz]

Add item top right is it?

[tawdry bison]

I have alredy pressed it

it just creates another one and I can't select the ticket that I want to edit

[jade topaz]

Hold on read these docs it might give you an better idea on the whole dropdown setting

https://docs.tickettool.xyz/dashboard/panel-configs/dropdown-style

[tawdry bison]

ok thanks!

[jade topaz]

You can click it multiple

Though and it adds more categories ^_^

[tawdry bison]

ok

[jade topaz]

You probably want to enable ‘Enable select style’ too by sounds of it

[robust prawn]

.

[tawdry bison]

@jade topaz I have another problem

[jade topaz]

What is up?

[tawdry bison]

as you can see it's everything done but for some reason the pannel is not changing

[jade topaz]

Press send again

On the ticket dash

[tawdry bison]

ok

[jade topaz]

You can delete the old create ticket msg too and resend it anytime you update something or need to

[tawdry bison]

I did it and it's alredy working

[jade topaz]

Great

[tawdry bison]

thanks

@jade topaz I have another problem

[jade topaz]

Okay sure

[tawdry bison]

I can't select the panel 2 times

as you can see in the first one I was able to select it but in the second one I was not able to select it

how can I solve that?

@jade topaz

[jade topaz]

It might be a premium thing I can’t seem to figure that out either

Maybe ask support if you need premium to have multiple dropdown categories

[tawdry bison]

it is not

I activated the free premium trial and it's still not working

[jade topaz]

Okay lemme see

[austere forge]

Hey there : )
this ticket option requires the creation of several panels, it is not possible to use the same ticket panel

[jade topaz]

That explains why i couldn’t figure it out xd

[tawdry bison]

and how did they make this

[austere forge]

with several panels, you must create others with the green cross and you can then select from the drop-down list

[tawdry bison]

and it might look like that, right?

[austere forge]

exactly ^^

[tawdry bison]

ok thanks

[jade topaz]

I get it so each category is a ticket panel. Name the ticket panel what you want the category to make the ticket under

Soz for late resp kinda had to do smth

[jade topaz]

Sorry i phrased it wrong

No need to name the ticket panel ignore that

Select the ticket panel you want the category to be made in*

[tawdry bison]

ok alredy did thanks

[untold saffron]

when I try & send a pannel it sends this to the channel

Failed: Invalid Form Body components[0].components[0].options[5].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[restive condor]

Hey there! You seems to have an invalid emoji

Could I get your server name or ID, so I can take a look?

[untold saffron]

Sure, 1222496046459129876

[dusk cliff]

how i create a ticket on my server?

with what command

[restive condor]

Dashboard > Panel Configs > Dropdown Style

There's an extra space after the camera emoji, please remove it

[untold saffron]

Thanks so much!

[restive condor]

Hey there! You can setup Ticket Tool via the dashboard, following the instructions below.

Alternatively, you can set it up using the /setup command

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[dusk cliff]

oh oke thx

[untold saffron]

can someone help?

[austere forge]

hey there, can you try to refresh page or disable extensiosn block ads

[untold saffron]

i tried refreshing, ill disable all my extensions now

[untold saffron]

thanks, somehow disabling better roblox fixed it.

[iron night]

Gave +1 Rep to @austere forge (current: #27 - 180)

[austere forge]

perfect

you're welcome

[untold saffron]

lol, ive tried refreshing the page, didnt work. tried clicking on diff butons but didnt work. idk whats happening.

😭

[jade topaz]

Does ticket tool have a prefix instead of using slash commands

[humble sequoia]

━━ Isy's inquiry has been moved to a ticket ━━

[untold saffron]

anyone know?

[humble sequoia]

━━ naten's inquiry has been moved to a ticket ━━

[dusk citrus]

As a owner is it possible to check a transcript if I haven’t saved it or anything ?

[austere forge]

hey there, if the transcript has not been saved this is not possible

[dusk citrus]

Can I not go to the ticket tool page and is there no like logs to check them?

[austere forge]

unfortunately no, if it has not been saved it is impossible to consult the ticket transcript

[eager vapor]

How can make one like this?I’ve explored the whole set up guide but I still don’t know how to do it

[restive condor]

Hey there! You will need to create one different panel per button option.

You can them combine all panels into one as in the screenshot above, by following these instructions:

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[eager vapor]

So like,I have one panel named”support”then I have another named”staff”then I can do it?

[restive condor]

That's right

[eager vapor]

Here I just click”multi panels”in blue?

[restive condor]

That's for the Documentation instructions

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

[stoic moss]

help me how to make such a panel in a bot

[restive condor]

Hey there! See below

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[bright cargo]

where can open titck

[restive condor]

#🎫│make-a-ticket

[stoic moss]

@restive condor , how to change field color

[restive condor]

Which field?

[restive condor]

That's a premium feature unfortunately

[pine breach]

how can I buy with crypto

[austere forge]

Hey there : )
to do this, you must open a ticket and select Billing

[pine breach]

wheres the tickets channel

[austere forge]

#🎫│make-a-ticket

[vapid cloud]

jo basichly i had celex on discord and i know my login but my discord got hacked and now im on a new discord account trying to get celex back

i got paypal if u need to see that i bought it

[humble sequoia]

━━ dodo573's inquiry has been moved to a ticket ━━

[undone mist]

الو

[dark kraken]

تفضل، كيف أقدر اساعدك ؟

[tall crow]

How do I add this type of message when I create a ticket?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[restive condor]

Hey there! See above ^^

Let me know if you have any questions 🙏

[tall crow]

Thank you

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 688)

[wide grove]

anyone knows why i cant type on panel config}

[jade topaz]

can anybody help me, I don’t know how to invite the premium bot, I’m linked, can’t do bot switcher as it lags my dashboard, please help?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[restive condor]

Hey there! You can use the invite above ^^

Then use /botswitcher in your server to switch bots

[restive condor]

Hey there! What seems to be the problem?

[wide grove]

im in panelconfig

and im trying to edit the message

and i cant, it doesnt let me type

[restive condor]

You can only edit the content inside the embed with the free version

It won't let you type in the ''Message Content'' field without an active premium subscription

[wide grove]

oh

welp gonna activate my free sub then

ty

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 689)

[topaz pendant]

Yo can some one help me

[dark kraken]

Can you write $debug in the room and send a screen shot ?

[topaz pendant]

Sure

[dark kraken]

Checkout #📌│automated-support , Troubleshooting --> Missing permission

[topaz pendant]

Idk I can’t do it

Could you help me

[median wigeon]

Did you send the panel to the chanel?

[topaz pendant]

Yes

[median wigeon]

And is the button working on your panel?

[topaz pendant]

No

It’s looking the same

[median wigeon]

Can you show me the panel

How it looks like

[topaz pendant]

I’ve send u it on ur DMs

[median wigeon]

Can you try and send it from the dashboard?

Sometimes it will help

[topaz pendant]

send what

[median wigeon]

The panel from your dashboard and not within discord

[topaz pendant]

ill try

It didn’t work

The same think pops up

[median wigeon]

Do you have a lot of channels in your server?

[topaz pendant]

yeah ?

like 30

[median wigeon]

Oke thats not a problem

Can you try to make a new channel?

[topaz pendant]

30 channels and 7 categories

[median wigeon]

And send the panel to there

[topaz pendant]

sue

sure

[median wigeon]

And otherwise kick the bot and invite him again

[topaz pendant]

Same thing

[topaz pendant]

Ok

[median wigeon]

If thats not working please make a ticket at #🎫│make-a-ticket

Than the support team can help you

[topaz pendant]

Thx

Thanks @median wigeon

[iron night]

Gave +1 Rep to @median wigeon (current: #48 - 38)

[topaz pendant]

I lv u

[jade ibex]

#🎫│make-a-ticket

[shut epoch]

Hello @topaz pendant

@idle flint

Is there an Arab person?

[dark kraken]

مرحبا، كيف يمكنني مساعدتك؟

[shut epoch]

كيف استطيع عمل تكت احترافي في السيرفر الخاص بي

[dark kraken]

ايمكنك اعطائي مثالا لما تسميه بال"تكت الاحترافي"؟

[shut epoch]

اأهل انت تبيع نيتروهات؟

[dark kraken]

خدمة البيع والشراء ممنوعة ، كذلك هذه الغرفة مخصصة للدعم الفني فقط.

[willow hamlet]

how to fix dis

[restive condor]

Hey there! Could you run the /debug command?

[restive condor]

Ticket Tool is missing all these permissions for that channel

[willow hamlet]

oh
thanks @restive condor

im sorry to interrupt again but uhm

[idle flint]

That is the role permissions, you need to fix the permissions in the channel - right click on the channel > edit channel > permissions

[willow hamlet]

ohhhhh

thanks @idle flint (im stupid)

[sonic crystal]

Where can I get a premium code in TiketTool, please tell me

[austere forge]

Hey there : )
To obtain a premium code, you obviously have to buy premium

[sonic crystal]

And you can get it for free somehow, for 1-2 weeks

[austere forge]

we indeed have a free trial of 7 days maximum

[sonic crystal]

And if 7 days have passed quickly, and i want to extend them, but also for free)

[austere forge]

unfortunately this is not possible.

you will have to buy premium for a while, to extend it :)

[sonic crystal]

It's a pity(

[sonic crystal]

Is the premium worth 5 dollars?

[austere forge]

it depends how you want to buy premium, we offer different service like Paypal, crypto or through Discord

[sonic crystal]

Through a discord?

[humble sequoia]

Discord Ticket Tool Premium

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[austere forge]

see above : )

[sonic crystal]

Is it possible to buy only one function in TiketTool?

[austere forge]

no

[sonic crystal]

It's a pity(

Thanks for the help

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #27 - 183)

[austere forge]

You're welcome, glad I could help !

[royal laurel]

ازاي اعرف اخلي رتبه معينه تشوف التكتات ؟

[prime basin]

Hello,
Is there a way where when a custom command is used, it automatically renames the ticket to what I want?

[dark kraken]

اهلا وسهلا ، لتحديد رتبة معينة لرؤية التذاكر والتحكم بها ، إتبع الخطوات التالية:
Go to the website--> Panel Config --> General --> Support team roles -> Choose the roles you want.
ملاحظة ـ بإمكانك تغيير صلاحيات الرتبة عن طريق التوجه إلى قسم Permissions في الموقع ، واختيار Support team permissions

[limber portal]

Hi, that’s currently not possible

[jade topaz]

Is it possible to prefix a ticket upon a category but still have the number of the ticket for example i have 4 categories like report, support, appeal and donations

What if ticket were named like report-#0001

(Not talking is this possible i know it isn’t but maybe it could be a new update in the future? Basically to find transcripts easier)

Atm i just manually rename the tickets but that’d be cool update fr

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[jade topaz]

O it is

Premium that’s why i didn’t know about that rip.

[obtuse gorge]

This server using ticket tool for scam

@upper flower

[restive condor]

Hey there! Please #🎫│make-a-ticket

[tawny tundra]

is it possible to copy a ticketbot setting to another server?

also why is my premium role gone

[dark kraken]

Check out if your subscription expired

[shut bolt]

Actually you can

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[tawny tundra]

its not, i still have it if u guys need it i can send a ss

[tawny tundra]

thx man

[iron night]

Gave +1 Rep to @shut bolt (current: #1 - 1338)

[shut bolt]

$pc 668052466385944577

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @tawny tundra. You have now been given the <@&535595160189403136> role!

Found 2 servers in total and 1 with premium and permission

[tawny tundra]

it say a new system is working , will the old key still work when the new system is up?

[shut bolt]

You can click the blue hyperlink text, you'll be able to access to it there

[jade topaz]

can someone please help me ? is there chance to remove the footer "ticket tool" i dont got premium im broke

[tawny tundra]

Ok thx , is the key for 1 time use only or i can use it multiple time

[iron night]

Gave +1 Rep to @shut bolt (current: #1 - 1339)

[jade topaz]

i need premium :((

is there anybody that can me me a ticket panel ?

[shut bolt]

The backup key can be used several times, it is valid as long as a new one is not generated

[jade topaz]

who can make me panel with custom footer dm me

[tawny tundra]

okay thx

[iron night]

Gave +1 Rep to @shut bolt (current: #1 - 1340)

[shell barn]

Is it possible for my ticket, when opened, to mark a certain label?

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[wicked copper]

daisy jones & six S01E08 not working for me

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[austere oxide]

Can you make a multiple choice question in the ticket form?

[median wigeon]

yeah thats a combination of a multipanel and the ticket form option

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[austere oxide]

How to make options

[median wigeon]

I missed the form thing, i dont think thats possible with the form option

[austere oxide]

Can i do bot suggestions anywhere?

[median wigeon]

in #💡│suggestions

[austere oxide]

how does that work?

[median wigeon]

look at the pin in the channel

[austere oxide]

so just s!suggest <suggestion>

[median wigeon]

Yes and that in #🤖│bot-spam

[austere oxide]

alr

[austere oxide]

I did it and I can't see it in #💡│suggestions. Do I just need to wait?

[median wigeon]

please read the text in #🤖│bot-spam

[austere oxide]

oh

I'm blind 💀

[stone portal]

Hi does the $new command work for discord bots?

or does it have to be an actual user sending the command for it to work

nvm I figured it out, had to add bot ID in dashboard

[jade topaz]

is there chance to get free premium?

[median wigeon]

yep you can spare and buy it in #🤖│bot-spam

[jade topaz]

what do i do in that channel

[median wigeon]

You can see everything in bot spam

[fallen night]

why does this happen when i go to a transcript?

[jade topaz]

i really need premium xd...

[austere forge]

Hey there,
For older transcripts (that dont have the button), click the Download button (the downwards arrow) - it will download a HTM< file that you can open in a browser

[fallen night]

what if i only have the link?

[austere forge]

Hey there, we are offering a 7 day free trial

[jade topaz]

i never used trial and when i saw people have it i wanteed to try but its not offering on my server :((

[austere forge]

not possible, there is necessarily the html file that you can download

[austere forge]

in this case, it means that you have already used it

[fallen night]

no like i only have access to the transcript link, not the embed

[jade topaz]

i never used it

[austere forge]

can I get a full screenshot of your transcript?

[fallen night]

its just a link

[jade topaz]

what do i do with my balance #🤖│bot-spam

[austere forge]

in this case, it is not possible to consult it, it is too old
In ticket tool DMs, you probably received a message like this:

just DL the html file with the arrow on the right

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[austere forge]

hey there : )

see above

press button sync servers

it should appear

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[austere forge]

see above

[stuck tiger]

any way to get transcripts from other servers where u are not owner and banned?

[austere forge]

Make sure that the bot has: VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[austere forge]

Hey there, no

[stuck tiger]

FUCK

sorry

rip 150€

[austere forge]

the server owner must add your role to you in the role dashboard, so that you have access

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

May 27, 2024, 7:05 PM

[austere forge]

[cursive roost]

is there a way to auto close a ticket if no one says anything after 30 mins

[austere forge]

Hey there, this is possible with the automation option, but this feature is premium

[iron night]

Gave +1 Rep to @austere forge (current: #27 - 185)

[austere forge]

You're welcome, glad I could help !

[cursive roost]

good thing i ball like that (im on free trial)

[austere forge]

nice, welcome premium role

see below for this

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[austere forge]

Let me know if you have any questions

[cursive roost]

will this automation close the ticket if someone response, but then it goes unanswered for 3 hours?

[primal harness]

Hii

[dark kraken]

Hello, how can I help you?

[primal harness]

Hii

Im Brazilian so sorry for the bad english

[dark kraken]

No problem

[primal harness]

When im use the comand /add

She says

The application is not working

I tried taking the bot off and on but it didn't work

[cursive roost]

will this automation close the ticket if someone response, but then it goes unanswered for 3 hours?

[dark kraken]

@primal harness can you please take a screenshot?

[primal harness]

Yes a moment

[dark kraken]

The command /add is used to add a member to a ticket.
What are you trying to do exactly?

[primal harness]

I'm trying to put that ticket command so people can click and create a ticket

[dark kraken]

Can you explain your question please?

[dark kraken]

You can do it by following this steps:
Dashboard --> Panel configs --> choose your ticket panel or create one --> Press send --> Choose the channel

[primal harness]

Ok

Im will try

[dark kraken]

Alrighty, if you want anything, feel free to mention me.

[primal harness]

The dashboard is in the Google?

[dark kraken]

Yes

[primal harness]

Ok

Can u gave the link or the name?

[median wigeon]

Tickettool.xyz

[formal iris]

can any1 help me?

[primal harness]

Thanks

[dark kraken]

Of course! , what is the issue you are facing?

[formal iris]

i want it like this

but idk how????

[primal harness]

I want one like that now too

[formal iris]

lol

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[primal harness]

aaaaaaaaaaaa

How to createe the panelll

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup, or run the </setup:1025379472167403530> command within #🤖│bot-spam to find information on how to setup Ticket Tool.

Alternatively, you can use the /setup command with Ticket Tool in your own server to setup the basics of Ticket Tool!

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[primal harness]

I created my panel through the dashboard but I don't know how to add it to my server

[median wigeon]

You can in your dashboard click on send

In the #📂│information channel.you can click on setup guido for the photos

[primal harness]

AAA

How to get the ids of the panels in dashboard

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis, and your server.

Just use the command </id:1029797400174399546> <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use the command without any option.

Examples:

Server ID: $id ➝ 509192800865353738
Roles: $id @Role ➝ <@&722196398635745312>
Channel: $id #channel ➝ #🤖│bot-spam
User: $id @user ➝ @copper owl
Emoji: $id ➝ ![ttonline](https://cdn.discordapp.com/emojis/818757771310792704.webp?size=128 "ttonline")

[median wigeon]

And otherwise on your phone

Hold it and select message id

[primal harness]

Bro

Im will cry☠️

In dashboard

I create the panels

I need help to put then in my server

[humble sequoia]

etup

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[median wigeon]

You can send it from your dashboard

[primal harness]

As?

[median wigeon]

If its not working than the bot has not al the permissions

[primal harness]

Its dont appear

[median wigeon]

What dont appear?

The panel?

Than try the command $debug everything marked with the ❌ needs to be enabled.

[primal harness]

So

When i use debug

[median wigeon]

Yes?

[primal harness]

Does not work

[median wigeon]

Is the bot in the server?

[primal harness]

Yes

[median wigeon]

And had is al the needed roles?

[primal harness]

I dont know

[median wigeon]

Everything needs to be green checked

The same permission needs the bor

Bot

[primal harness]

Hmm

Were you able to send it via the dashboard?

But

[median wigeon]

Yes i was

[primal harness]

He denies

He says he doesn't have permission

[median wigeon]

Did it have all the permission

[primal harness]

How do I put permission

[median wigeon]

In your discord settings

How you normally set tha channel permissions

And role permissions

[primal harness]

Its work

But the names of the tickets its all

Create a ticket

[median wigeon]

Yes you can change that in the pannelmessage

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[median wigeon]

@primal harness

[primal harness]

I got it, thank you

[median wigeon]

No problem have a nice evening

Or day 😂

[silent wasp]

hey there, tryna set up automations here

does this setup mean that if the creator of the ticket doesn't send a message within 30 seconds, the ticket gets autoclosed?

doesnt seem to be working for me 😢

[median wigeon]

Yes i think because its a premium feature

[silent wasp]

I have premium

I'd like to set up exactly this

Oh, it just auto-closed..
is 5 minutes the minimum? makes it hard to test lol

[median wigeon]

And you invite the premium bot?

To the server?

[silent wasp]

The premium features work on the default bot if selected afaik

[median wigeon]

I see the option select a time to check still open

[silent wasp]

I guess the issue is that the custom time field in seconds requires 300 seconds at a minimum

[silent wasp]

Yeah I was trying to use 30 seconds

and it defaults to 5 minutes

Would be nice if it said minimum 300 seconds 🙂

[silent wasp]

Thanks for the help!

[iron night]

Gave +1 Rep to @median wigeon (current: #47 - 40)

[scenic plinth]

It's 5 minutes likely due to rate limits, if that notice is not already there, I'll make sure to forward that 🙂

[silent wasp]

Thanks for that! 🙂

Sure made me think I was stupid for a good 4 minutes 😂

[shut bolt]

added a note

[devout drum]

I need a bit of help. right now a user can only open 1 ticket at a time how do i allow a user to open more than one ticket at a time?

[pseudo ravine]

Hey there. I’m assuming this is for the same panel?

[devout drum]

yes and I just figured it out thank you so much for such a quick response

[pseudo ravine]

You’re welcome, glad I could help!

[devout drum]

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #9 - 477)

[terse flint]

Is there anyway to see the transcript of a ticket without being the moderator for the server. I recently made a report and it got closed and I wanan see if it was even responded too. Is that possible?

[opal spade]

how do i add the command to my discord server /lookup

@solid stream

w8 nvm

my b

[median wigeon]

Is the server where you member of premium?

[terse flint]

i hvae no idea

i would guess so because it has over 100k members

[median wigeon]

Is the premium bot in the server

[terse flint]

nah

[median wigeon]

Orherwise they cant have a transcriptb

[stoic moss]

How can I make it send a welcome message after opening a ticket?

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[austere forge]

Hey there : )

see above

[stoic moss]

Thanks buddy

[sharp vector]

This interaction failed
HowMay i fix it ?

[austere forge]

Hey there : )

[sharp vector]

hey

[austere forge]

can you use $debug command in your server

[sharp vector]

wait

[sharp vector]

How to claim a ticket like i am taking the matter of that topic of the topic 🙂

[austere forge]

this is a premium feature

[sharp vector]

Ow

[hollow peak]

How can i get back my sun spec back because its suddenly take all my iventory accept ramen and katana

[gentle socket]

How do I make the bot send random responses in a tag (responses would be set by me but every time a different response)

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[austere forge]

[austere forge]

Hey there : )
you can use custom commands

[humble sequoia]

Custom Commands

Custom Commands are used to send a predefined response to your channels. Commands will only respond if the command itself is used, it will not function if you put the tag into a sentence.

To create commands, go to: Dashboard > Custom Commands > New. After creating and naming one, you can edit the command trigger and behaviors. Tap on the edit message button to edit the response of the command.

[gentle socket]

It is sending all responses together, how do I make it send 1 random

[hollow peak]

@austere forge what?

[hollow peak]

I dont get it

[austere forge]

It is not really possible to send a random custom commands, you can use the trigger command option, if I do for example $test it will send the custom commands

[austere forge]

@hollow peak

[hollow peak]

What?

[austere forge]

you are not on the right server for your issue.

[hollow peak]

Where should i go?

[austere forge]

I don’t know 🙂

[hollow peak]

Should i make a ticket?

[austere forge]

not here in any case, as explained, you are the wrong server
We are only the support of @pseudo glen

[hollow peak]

Kk

[spark blade]

My Support team (has matching Role) cannot see new tickets