🆘│community-support

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

May 14, 2024, 7:28 PM

[cursive roost]

Wow this has saved me!

Hmmmm I'm not sure this is addressing my issue. For example I want tickets to be created in #demo-threads but appear under #💬│general-chat . Does that make sense? Your help is appreciated Dan the Man!

[restive condor]

As in create as a thread under general chat?

Or create as a channel under a different category?

[cursive roost]

as a separate channel

^^

[restive condor]

Yep, that address your issue.

You can send the panel to whichever channel you'd like and then select the category where tickets should be created under here

[cursive roost]

Dan is the Man

[timber wedge]

Good morning,

I need help, how can I transfer all the tickets I made on my main server to all my servers rather than redoing them all one by one on my other servers?

[restive condor]

Hey there! Yes, see below

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[timber wedge]

what you provided me below is a data loss recovery procedure not to sync all my servers. So that my tickets that I created are available on all the others in order to avoid redoing them one by one on each server. I don't know if it's the translation technologies I'm using but it doesn't seem like that at all and I hope everything is completely clear to you if the translations are not correct or wrong please do so Please let me know and forgive me in advance.

[misty wind]

Hi

[limber portal]

Hey, do you need help?

[misty wind]

My friend told me that you have a partner

[limber portal]

We have partner applications currently in #📣│server-news

[gilded verge]

that's exactly what the Staff mentioned, if you want to move all of your panels to another server of yours, you need to use the backup

[timber wedge]

ok forgive me for the confusion. but I want to copy them I don't want to move them I want it to be present on all servers

[gilded verge]

then remember that you must have enabled option "Keep Existing Panels" and "Keep Cusotm Commands" so you won't lose anything
(custom commands as a precaustion because im not sure if you have some)

[timber wedge]

I don't know how can I check

[gilded verge]

when you do it on the main server and others, just keep it like this

[timber wedge]

I'll do it I'll come back

Just before or should I f

I can't find

[gilded verge]

click on the blue text

[timber wedge]

Or this in my profile or in the site settings

[misty wind]

Ty

[iron night]

Gave +1 Rep to @limber portal (current: #10 - 439)

[gilded verge]

here is info how to get there

[timber wedge]

I followed then it asked me to select the server on which I was managing so there are all the main tickets that I want to copy to the others

I did but only now everything is activated the exetera copy everything is checked but it asks me for keys I don't understand anything what should I do

[gilded verge]

you need to generate it with the button 🤔

[timber wedge]

The only problem is that while reading I realized something which is not good at all is that it says backup and then restore the configuration so it will put everything back to me by Default and it will delete everything right?

[gilded verge]

that's something... i don't remember and i can't check in that moment so let's wait for someone else

[timber wedge]

Ok should I ask the developer

[gilded verge]

you can wait here or create a ticket on #🎫│make-a-ticket so there you can ask the Staff

[timber wedge]

Understood thank you very much

[gilded verge]

wait a moment... let's take it with simple logic, if you have turned on the "Keep Existing Panels" while creating the key and restoring, then nothing should be lost

[timber wedge]

Well I generated the key I have it and I will send you a photo of what it says below

See what do you think about that?

[gilded verge]

it's good, now in another server you need to put the backup key with the same settings as you have here

[timber wedge]

on all my servers? I didn't understand very well here I am on the server where there are all my tickets that I want to copy to my other servers

[gilded verge]

if you want the same every panel etc from main server (where the key was generated) then on all yours servers you need to do this restoring

[timber wedge]

I have to enter this key on all the other servers, that's right.

[gilded verge]

yup
*and with the same settings - just to clarify

[timber wedge]

Yes but like that it's super difficult to explain but there I copied the key then I went to one of my other servers where it was marked restored I pasted the key and that didn't do anything

[gilded verge]

are you the server owner? not administrator, not manager, but are you the owner?

[timber wedge]

Yes, I am the owner of all my servers

[gilded verge]

hm...

i'll try on mine then, gimme few seconds

[timber wedge]

Of course

[gilded verge]

for me it worked but for some reason i had to click two times in "Restore Configs" button, so please try again

[timber wedge]

Alright

Amazing it worked wonderfully I must have spammed the button but it worked maybe a maybe a site bug

[gilded verge]

Yay! im glad you managed to made it work 😊

[timber wedge]

Thank you however I had one last question

The changes I make to the ticket on any of my servers will this modify all tickets on all servers or will I have to re-enter the key each time

[gilded verge]

nope, there will be no auto-update

[timber wedge]

Okay I should put the key back every time then

[gilded verge]

just remember that if you restore from backup, it won't update the existing panels, it will create the new ones - i mean more panels

unless... you will turn off the option to Keep Existing Panels on the server where you want to restore 😏

[timber wedge]

Ah I see that is to say that I will have to delete them all each time to redo them with the latest modifications yes indeed I see

[gilded verge]

However, if i made any mistakes while helping you, i believe that the Staff will correct me 🙏

[timber wedge]

Well I don't think for my part it seems logical and understandable from my side

[echo comet]

Claim ticket module not working

[austere forge]

hello, this is a premium feature

[echo comet]

what

ok good to know

[austere forge]

you're welcome

[stuck cobalt]

Guys my bot is saying i dont have embed links on but i do. Can someone help me?

[austere forge]

Hello, make sure ticket tool has permission to send embed links

Go to Channel Permissions > Add Ticket Tool > Embed Links

[violet jacinth]

Hey are start automations broken? It says this now

[strange nexus]

How do I setup?

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[gilded verge]

@strange nexus, first, you need to fix

nevermind, just check your ticket, unless it was for someone else

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[jade topaz]

how do i add a variable

to my ticket

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[narrow portal]

umm.. sus

[tiny gate]

I'm a member of a server that uses ticket tool, and their ticket forms have 7 questions on them.
However, for my personal server which I am just now setting up, only allows me to add 5. Is having more a premium feature?

I'm fine with purchasing premium if that's all I need to do to have access to more fields for the form, I am currently on the premium trial so I figured it would have given me those options if it was included with premium.

Do need this question answered with some sort of urgency if possible, as I need to have my ticket tool set up by tomorrow morning at the latest. Thank you. 🙏

[idle flint]

hi there, are you sure they are using Ticket Tool ? you are correct that there is a 5 question limit, and premoum does not allow more than 5 still

[tiny gate]

100% sure, this is a ticket they closed for me a while back.

[idle flint]

That is definitley Ticket Tool, but yep, 5 questions per form is the limit for all users

[tiny gate]

Actually, looks like that ticket was from another server. The one from the server I'm referencing had a gold ticket icon, im assuming that jsut means they had the premium version. But also.. in the process of looking that up, I think I realized how they did it. Their answer field for one of their questions in their form was another form to fill out. teehee

[idle flint]

Yep, the gold bot is available for use to premium users, but glad that you figured it out. Some users find ways to intergrate other methods into Ticket Tool to get the best product for their use case

[tiny gate]

Thank you very much for the quick replies. Off to pick up premium anyway and get this thing set up on a time limit. Wish me luck~ ;P

[kind pecan]

i have joined a server with ticket tool to verify but idk how to do the steps required

[idle flint]

Unfortunatley, we cant help you with that, you will need to speak to the owner/admin of that server to see what their processes are.

[kind pecan]

ah alr

[turbid saffron]

Is there a way to mass delete a certain amount of tickets in one go, like maybe 100 of the oldest made?

[idle flint]

the /purge command can be used by the server owner, but it will delete ALL tickets that are either open or closed (that is the only choice). It will also skip any automations, ie. saving transcripts

[turbid saffron]

Yeah I only want a small amount removed each time not all of them. I guess ill just stick with manually deleting them for now

[echo comet]

how to redeem? the premium bot?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[crude onyx]

Ref ticket no 365 - I paid £65 to Nathan Bramley Friday 10th May 2024 for 12 month extension of present agreement which expires 4th June 2024. Will you please advise all OK and that my extension will be actioned. Bill Walton.

[idle flint]

You are in the wrong server - this is the server for help with the Ticket Tool bot specifically, not with tickets in other servers.

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[cerulean bay]

Hey there! Is it possible to have a ticket get deleted after being closed(And remaining closed) for say 2 weeks or more?

[austere forge]

Hi there, If you want the ticket to be deleted once closed, it is not possible to leave it closed, the channel will be deleted

[cerulean bay]

We were hoping to keep the ticket in closed state for a while longer before deleting it

So I assume we can only really achieve this by choosing when to close a ticket?

[austere forge]

of course, you can enable the "Two-Step Ticket" option which allows you to leave the ticket closed and not deleted if you have not pressed the Delete button once the ticket is closed
Dashboard > Panel Configurations > General > Two-Step Ticket

[cerulean bay]

Thanks for the help!

[cosmic ginkgo]

Hiw do i do this

[pseudo ravine]

Hey there. You'll need to go to the Dashboard > Command Style > Add that channel to the list of monitored channels

[cosmic ginkgo]

But i do its not working

[pseudo ravine]

Did you set it on the correct panel?

[cosmic ginkgo]

I dont now

[pseudo ravine]

Double check you set it on the right panel

[cosmic ginkgo]

How do i set that

[pseudo ravine]

[cosmic ginkgo]

But how di i set that in there

Oooh in now it

What do i need to do hete

Here

[pseudo ravine]

Scroll down until you see Command Style

[cosmic ginkgo]

Ok

[lofty zodiac]

hey are old transscript links fully broken or can i fix them somehow

This is all i get atm

[cosmic ginkgo]

And then

[pseudo ravine]

Hey there. You'll just have to download them

[pseudo ravine]

Hey there. Is that your server?

Or are you just a regular user?

[soft marten]

No

It's not my server

[pseudo ravine]

Then you'll need to contact the staff of that server in a different way, and inform them to close some tickets

[soft marten]

Okay thanks

[pseudo ravine]

You're welcome, glad I could help!

[naive root]

How to fix this issue?

Warning: Unable to close ticket, missing permissions ManageRoles

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[flint flame]

you need to grant ticket tool the “manage role” permission or “administrator”

[hexed beacon]

Does a transcript log get sent to the person who created a ticket for the free version or is that a premium feature?

[austere forge]

hello, this is a premium feature

[steep summit]

hols coomo pueden ayudarme avcttivar mi cuenta porfavor

soy de colombia y no me abre la cuenta

[humble sequoia]

Equipo de Soporte Español

Querido usuario, si está buscando ayuda, por favor abra un ticket para contactar al Equipo de Soporte Español. Diríjase a #🎫│make-a-ticket y presione el botón :flag_es:.

[hexed beacon]

Thanks!

[iron night]

Gave +1 Rep to @austere forge (current: #27 - 162)

[sullen robin]

hi

[austere forge]

hey there, do you need help with Ticket tool?

[grim bane]

hey i can't make/close tickets in my discord

[buoyant karma]

tickettool is offline in my server?

i guess it went quick restart

[austere forge]

hey there, can you try again?

[austere forge]

indeed lol 👍

[austere forge]

hey there,

could you use /debug in same channel pls

Make sure that the bot has: READ CHANNELS perms in the channel

You're welcome, glad I could help !

[dense pasture]

how do i add a ticket in a channel so they can make tickets/

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[austere forge]

hey there, see above

[dense pasture]

uhh

how do i send it

like where do i see that?

[humble sequoia]

https://tickettool.xyz/manage-servers

[austere forge]

[dense pasture]

i have it in my server and i did the /setup i js dont se it in the chanel i made it for

[austere forge]

can you elaborate?

[dense pasture]

i got it fixed

[austere forge]

all good

[vapid heath]

لينك تعديل علي البوت

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[pallid merlin]

how to make that when you open a ticket there will be a panel and you can type answer to it

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[austere forge]

hello, see above

[pallid merlin]

but how to open it in the browser i dont see it

[lament prairie]

@austere forge dashboard link

[austere forge]

Dashboard > Panel configs > Forms

[rapid thistle]

Hi, in my panel, how do I make it so there's a dropdown of options? I tried to do more than 1 option, then it didn't work.

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[rapid thistle]

Where it says don't select the same panel twice, how do I make it like this?

[pseudo ravine]

Each of those options have its own separate panel

[rapid thistle]

Wdym? It's one panel with multiple options, right?

How do I make it like that?

[pseudo ravine]

No, each of those options are different panels

[rapid thistle]

This is one panel right?

[pseudo ravine]

Yes, but each of the options in the dropdown editor are separate panels

[rapid thistle]

Oh, ok. Please could you tell me how do to that on the dashboard?

[pseudo ravine]

This explains how to do it

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[ionic path]

I need support

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[rugged knot]

Why don't you work for me?

[ionic path]

Hi there! What do you need help exactly?

[lavish badger]

Cannot close ticket - get the error: Warning: Unable to close ticket, missing permissions ManageRoles

[ionic path]

Hello! The bot requires the "Manage Roles permission". Check that in the server settings.

[rugged knot]

When I do it, Discord doesn't work like this

[ionic path]

That seems like a different panel.

Just letting you know, we have an available Arabic support team that you can contact by making a ticket (#🎫│make-a-ticket) and clicking on the Arabic ticket button. If you want to continue in English now, just let me know.

[rugged knot]

No one responded

[lavish badger]

Yep that worked! Thank you!!!

[iron night]

Gave +1 Rep to @ionic path (current: #46 - 42)

[ionic path]

Alright, if you don't want to wait a lot, we can continue here.

What you have edited in the dashboard with what you are showing me in the ticket creation is a completely different panel. In the dashboard, you have different panels at the top of the page that you can switch on at any time and change the settings separately. If you want to change the text of the panel you are showing me in the picture (of the ticket creation) you will have to locate that panel first in the dashboard.

[ionic path]

No worries, have a great day!

[jade topaz]

how to change the name of the config?

[restive condor]

Hey there! You can use the ''RENAME'' button

[warm forge]

Hello, is there a way you can have the bot ping the role who has access to created tickets?
I was looking for it and even added an @ in the fields and didnt work

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

hey there, see above

[warm forge]

thank you very much

[iron night]

Gave +1 Rep to @austere forge (current: #27 - 164)

[austere forge]

you're welcome

[past fox]

When using / commands or prefix for a new ticket it will open a ticket on the wrong panel. Example

Panel - start here
Allow commands true
Monitoring Start Here

Opens ticket in another panel - End Here

Is there a bug currently for this?

[sudden moat]

Is there a way for me to enable someone who doesn't have admin on the server to view tickets

like autoview them all and new ones that are created without me having to manually add them to each new ticket

[rustic verge]

I am pretty sure you are able to add one of their roles into the ticket, just make a role for them and then give it to them.

[sudden moat]

yes but then i have to manually add them to each ticket

can i have it so it auto adds them to new tickets and they can see all the old ones

[gilded verge]

🤔

[sudden moat]

i put the role in there

it didnt work

[gilded verge]

no new tickets = no updated setting will be applied there

[sudden moat]

i made new tickets

they couldnt see it

[gilded verge]

how many panels do you have?

example:

[sudden moat]

yep fixed it thanks, for some reason the owner made 3 panels named the same thing

[spring tree]

how can i add ticket bot to my friends server i have full perms

every time i add bot to friends server it doesn't pop up in manage server

[idle flint]

as in the bot is in the server, but you dont see it on the dashboard?

[spring tree]

yes

[idle flint]

Can you run a /permissionlevel command on that server and let us know what it says

[spring tree]

it says user

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

May 16, 2024, 12:12 AM

[idle flint]

to access the dashboard for the server, either have the server owner add one of your roles as a dashboard role (as shown above) or you need the "administrator" permission (not just a role called administrator)

[spring tree]

oh ok i don't have administrator

[tiny gate]

I had a training ticket opened in my server today and asked a trial mod to claim the ticket, which they did.
However once the ticket was moved to claimed category none of the other staff were able to see the ticket except staff with the admin role in discord who by default can always see all channels.

The trial mod attempted to use /add mod name it was unsuccessful, any idea why?

[idle flint]

Check in your claiming options if you have "change other support role permissions when claimed" enabled.

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[tiny gate]

I do

[idle flint]

yep, so that is why your other support team cant see the ticket. If you want everyone to continue seeing it, either disable that setting, or go in and edit the permission levels that it gives when the ticket is claimed (ie. if you want them to all see the ticket, but only the person who claimed it to be able to talk in it, or something like that)

[tiny gate]

Thank you, gonna mess around with it now. 🎉

Oh, one more quick question before I wander off! How do I get the premium subscriber role here? Is it simply not applied becaise I'm /technically/ still on the free trial even though I did subscribe last night as well?

[idle flint]

should be good now

[tiny gate]

Whoohoo fancy gold diamond. Thanks 😄

[patent meadow]

Hello, how do i activate premium? I recently purchased it through Discord Subscriptions?

(please ping in Replies)

[solar glade]

Hi

[patent meadow]

Hello!

[pseudo ravine]

Hey there. It should be automatic

[patent meadow]

I don't see the premium ticket bot tho?

[pseudo ravine]

It doesn't invite the gold bot, but you have access to the premium features on the white bot

[patent meadow]

I see, thanks :)

[iron night]

Gave +1 Rep to @pseudo ravine (current: #9 - 454)

[pseudo ravine]

You're welcome, glad I could help!

[patent meadow]

how do i make it so form answers show in the ticket?

@pseudo ravine ?

oh sorry..

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[ionic gazelle]

Can I get a hand

For circle holding comp

Solana funds not appearing GitHub states where owner

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

Hey 👋

If I wanted to display an image and integrate a queueing system ,how would you advise to do so?

[dawn lake]

Explain?

[livid quartz]

Hi Good day! I just want to ask something ,
I'm having issue with ticket tool. The server that I need to setup ticket tool is not showing on on manage server even the ticket tool is already on that server.

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[livid quartz]

big help! thank you so much!

[unkempt bridge]

Why is the ticket not created in the right category?

[stray bobcat]

Make sure that you have configured the categories in your dashboard - Panel Configs > Category.

[unkempt bridge]

well i already did that i also attached a screenshot of this being configured

[stray bobcat]

Check your permissions then - if it's setup and not working, it's most likely the bot is missing permission to manage those categories.

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[unkempt bridge]

yea the permissions where the problem thanks

[iron night]

Gave +1 Rep to @stray bobcat (current: #36 - 94)

[stray bobcat]

You're welcome! Glad I could help.

[loud valve]

Hello. Does anyone know why users cannot see messages in their ticket. Seems like a setting is wrong where they cannot read message history but I do have tickettool set to read message history

Any help is appreciated. Thank you.

[median wigeon]

In your server are the people allowed to see the messages in your server? Or your ticketchannel?

Did you try / debug if there is any permission not in the right status?.

@loud valve ^ see my answer

[loud valve]

I think with your comment, I may have figured it out, so we have Token Gated channels but do have a general "verified" user, I think I have to give this read history by default to get this to work properly?

[lunar field]

How to i Set IT Up in a Chat?

[median wigeon]

Yes i think thats the solution

[median wigeon]

Use the FAQ in the #📌│automated-support option 1️⃣

[median wigeon]

@lunar field does it help for you?

@loud valve was that the problem? Or is it still not working ?

[loud valve]

not sure, waiting for someone to open a ticket with only that role and ask 😄

thanks for checking in, I believe that is the problem tho, that setting was off

[gilded fossil]

Hi I am trying to figure out a problem with the ticket tool, We are wanting the admin/ trial admin roles to be able to see the tickets so they can help when needed. On the ticket tool config they are both added, and on the discord they are both added in channel permissions, the only problem is that they cant see the tickets for some reason. I am unsure what to do since on first glance they are able to see those catagories and tickets...

the trial staff role can see more than the admin role for some reason

[restive condor]

Hey there! So if I'm understanding this correctly, they can see the ticket channel just not the messages inside it?

Or can't see the channel at all?

[gilded fossil]

they can see the channel but not the tickets themselves. The admin role can only see 1 ticket in the channel while the trial staff can see almost all of them... lol

admins view pic 1 vs trial staffs view pic 2

[restive condor]

Did you add both roles as support roles under your Dashboard > Panel Configs > General ?

[gilded fossil]

yup

thats why its so confusing, Even in the general support ticket it says admins have the ability to view it

[restive condor]

Can you try creating a brand new ticket and testing if they're added there?

If tickets were created before you included those roles as support roles, they won't be automatically added

[gilded fossil]

That may be why since the admin can only see the brand new ticket

[restive condor]

Then yes, that's it.

You will either need to close and re-open those tickets for permissions to update or use the /add command to add your admin role.

New tickets should be good

[gilded fossil]

Ty so much for the help

@restive condor

lmao It told me to at you then got me in trouble for @ing you lol

[restive condor]

In should be in the same message -> thanks @restive condor

[jade topaz]

Hello my friends, I have 20 ticket panels, I want to change the Create Ticket button of all of them, do I really have to do it all individually

[median wigeon]

I think thats the only option and the fastest way. I cant find anything either in de documents.

[jade topaz]

okay thx

[iron night]

Gave +1 Rep to @median wigeon (current: #56 - 27)

[warped vigil]

how can i see tickets that are closed?

[covert swallow]

Are you staff on the server?

[warped vigil]

i am

[covert swallow]

Are the tickets closed or deleted?

[warped vigil]

¨deleted

this is kinda important

[covert swallow]

Unless a transcript was taken before you deleted it, you can't view it. We don't store tickets for users

[warped vigil]

no way

[covert swallow]

So without a transcript you're out of luck sadly

[warped vigil]

also, when will yall be open for mod applications?

[covert swallow]

Not anytime soon, we have enough mods

[warped vigil]

alr

abuse?

hmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm

[covert swallow]

We can only help you with @pseudo glen or @humble sequoia. If you need help with irl stuff I would recomend talking with someone you trust.

[tacit glacier]

hey

ı have problem

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[tacit glacier]

I get this error what can ı do

[restive condor]

Hi there, could you run the /debug command in the channel where you're trying to post this in please?

[warped vigil]

jus give ticket tool full perms

that will work, trust

[tacit glacier]

okey thx

[iron night]

Gave +1 Rep to @warped vigil (current: #308 - 1)

[warped vigil]

nw

[tacit glacier]

ı done it

[warped vigil]

did it work?

[tacit glacier]

yes

[warped vigil]

alr

[warped vigil]

crazy, ty bro

[iron night]

Gave +1 Rep to @iron night (current: #45 - 48)

[warped vigil]

oh

[jade topaz]

heyho

[warped vigil]

wsp

[jade topaz]

i use the premium, didnt get the premium role here? or is there no more premium role?

[warped vigil]

there is

[jade topaz]

oh

[pseudo ravine]

Hey there. Unfortunately Ticket Tool did not find a server that you're in that has premium

Could you send the server ID here so I can double check?

[jade topaz]

1188737409668628500

[pseudo ravine]

Alright. It seems like the server does have premium, I'll just wait a bit until the cache is up to date to give you the role

[warped vigil]

bro should see how good a mod i am

[jade topaz]

whoat i use it for like 5 month

[pseudo ravine]

Do you need any support regarding Ticket Tool?

[warped vigil]

no, i just want u to see how good a mod i am

helping the community

[pseudo ravine]

There is your premium role. Thank you for supporting Ticket Tool!

[iron night]

Gave +1 Rep to @minor mortar (current: #308 - 1)

[pseudo ravine]

All I see is you randomly talking here. If you do not need support, or not giving support to anyone, please don't talk in this channel

[warped vigil]

alr

[jade topaz]

dude i love this bot, sadly there is no life time

i want the premium bot on my other server, how can i do this? just byu a abo on dicord or?

[pseudo ravine]

You'll have to purchase another subscription on that new server

[jade topaz]

do u have one moment for voice?

[pseudo ravine]

Unfortunately I do not

[jade topaz]

oh shiat

just like this?

[pseudo ravine]

Yep

[jade topaz]

oh perfect, thanks a lot. i love ur bot, u doin a great job

[pseudo ravine]

You're welcome, glad I could help!

If you would like to leave a review, you can do so in #📈│reviews

[jade topaz]

instant

[jade topaz]

كيف اخلي زر استلام انا معي تكت تول بريميم

[austere forge]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[hidden chasm]

Hello.

I can’t close the Ticket.

[median wigeon]

Hello,

Has the bot al the right permissions?
Kan you try it wit the command $ debug?
There you can see if the bot has the right permissions

[hidden chasm]

It does , Sir.

[median wigeon]

Did you change anything settings of the buttons?

[hidden chasm]

Yes but the Supporter Rank has permissions.

[median wigeon]

And do you have the supporter Rank?

[hidden chasm]

My bad sorry didn’t checked confirm close.

[median wigeon]

Ah thats the problem i think, can you try it and if the problem is still there feel free to hop again in the chats

Otherwise have a beautiful day

[jade topaz]

Hello, I have a question: Can I add a button to create a ticket to the finished message?

[median wigeon]

If I understand it right you want to add a button to create ticket when the originally ticket has been handled?

[jade topaz]

I have sent my own embed to the channel and I would like to attach a ticket creation button to it

[median wigeon]

And you send that from the dashboard to the channel or directly in de channel?.

[gleaming tulip]

can someone help me 😄

im using the Premium Ticket tool

[median wigeon]

Whats the problem sir?

[gleaming tulip]

My problem is the following, I want each of my administrators and supporters to be able to use the custom commands, but I don't want the bots to be able to manage the bot via the dashboard, is that possible?

[jade topaz]

I would also like to add a button to create a ticket

[median wigeon]

In that you cant a button only under need that message

[gleaming tulip]

just for example

only the Administrator and Supporter should use that command not the customers

if i add the supporters here where admin is

they can use the command

but also manage the complete tickettool

[median wigeon]

By enabling the admin only button in your custom command, only the ones in the dashboard roles can use it and not the customers.

Is that not working?

And because you have premium, there is a #premium support channel. I think the support team will be ready to help you there.

@gleaming tulip ^ here is my answer

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[median wigeon]

@summer estuary did you see my answer and did it work for you?

[pallid hull]

Hi, is there a way to assign a role automatically when someone raises a ticket of certain kind?

[median wigeon]

You mean if you open a ticket that you get a specific role?

@pallid hull ^

[pallid hull]

Yes

[median wigeon]

No thats not possible with ticket tool

[civic barn]

How can i create a ticket tool for my server?

[median wigeon]

You can find a setup guide in #📂│information

[pallid hull]

Is it possible to send auto message ?

[median wigeon]

You mean if opening that it sends a message?

[pallid hull]

Yes it creates a message but it doesnt send one

Basically I have created an autoresponder to work in the tickets to assign a role but Tickettool mesage does not trigger it..

@median wigeon hope this makes sense in what I am trying to achieve..

[median wigeon]

The best you can do is hopping into #🎫│make-a-ticket i doesnt see this often

[shut bolt]

That's a issue of the other bot, most bots will not listen to messages or text commands from other bots to prevent exploits

You should check if that bot supports to hear to other bot

[mint valley]

Why do some of my saved tickets show this?

It happens with a ticket I directly copied & pasted

[lunar solar]

#📣│bot-news message

Unfortunately this is discords doing

Best bet is download the actual file

Not just the link

[tidal needle]

Nothing pops up when I click on any of the tabs in information?

[lunar solar]

Which information? Screenshot?

[tidal needle]

@lunar solar

[lunar solar]

Interesting I will let the correct people know and try and get it fixed

[tidal needle]

It acts like it's loading for about 5 seconds then doesn't do anything

Is there anything I can look at on how to set up the bot in my server without using that?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[shut bolt]

@tidal needle

[tidal needle]

@shut bolt thank you!

[iron night]

Gave +1 Rep to @shut bolt (current: #1 - 1330)

[shut bolt]

Sorry for the inconvenience with #📂│information we are looking into it

[tidal needle]

No worries, thanks for the quick response

[vestal fable]

what do i do

[timber totem]

Make a overflow category.

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[tardy venture]

When I try and add a user to an open ticket I get the message ‘this is not a ticket channel’. What am I doing wrong please?

[median wigeon]

Can you try it again and show me what for message you get.

[jade topaz]

this not ticket tool bot

use / add

[tardy venture]

Doh sorry 🫣

[jade topaz]

/ add user: role: ticket:

[little lion]

So I updated the ticket permission for Let's Node support ( of attached file) and then updated the panel ( the main one); the permission didn't get updated; do I need to individually update every panel after every setting?

[lunar solar]

Settings under panel configs are per panel

So if you want the same setting globally you will need to change them all

[little lion]

I didn't want to change for all, so I wanted people to be able to attach SS in node support, so I enabled it , and then updated the main panel ( where it requires the link of the old message), but still the user is unable to attach screenshot.

[jade topaz]

guys i have a quick question

how do i change these?

[limber portal]

Dashboard > panel configs > buttons > create ticket

[jade topaz]

and then? i already made one but it didn’t updated

that’s what i did

do i have to click anything else?

[rare iron]

how to I add another custom emoji

Dont worry

sortet

[obtuse hare]

How do I get the tickets to delete instantly as the owner

[tranquil bison]

what

[pseudo ravine]

You will have to re-send the panel message

[pseudo ravine]

Hey there. That is not Ticket Tool

[pseudo ravine]

Hey there. You will have to disable Two Step Ticket however this will apply to everyone trying to close the ticket

[jade topaz]

got it now, thanks boss

[iron night]

Gave +1 Rep to @pseudo ravine (current: #9 - 456)

[rare iron]

It is?

[pseudo ravine]

You're welcome, glad i could help!

[pseudo ravine]

This is Ticket Tool

[rare iron]

wrong server then sorry

ticket bot was what im on about

[pseudo ravine]

Then you'll need to reach out for support in their support server

[lethal bay]

Hey guys I created a bot ticket and I'm having some trouble
I want these 2 panel appear on my message
but only 1 is appearing which is in the second image

I want my ticket to appear like this
but only 2 buttons

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[warm forge]

Hi, im having some issues with Form tickets, its cutting off the tickets early even the requirement is within 4000 characters, is there something im missing. I pasted a text log of 2k characters and cut it off

[ionic path]

Hi there! The requirement for the free version is 250 characters, you can input any more than than or it will result in the text being cut off.

[warm forge]

ok ty

[iron night]

Gave +1 Rep to @ionic path (current: #46 - 43)

[ionic path]

You're welcome, have a great day!

[lethal bay]

Thank you ❤️

[ionic path]

No worries, I wish you an amazing day!

[jade topaz]

i wanna send an embed & i don't know how?help plz!

[median wigeon]

You mean a embed in your ticket message?

[jade topaz]

yup

i waiting---....

[median wigeon]

Its a premium feature unfortunately

[jade topaz]

i'll send like that & idk how

[median wigeon]

You dont know how you send the panel message?

[jade topaz]

yep exactly

[jade topaz]

oh thx

thanks @median wigeon

[iron night]

Gave +1 Rep to @median wigeon (current: #56 - 28)

[median wigeon]

No problem have a nice day!

[jade topaz]

nice to meet u

[mild sail]

Como eu posso fazer para que o histórico de mensagens do ticket fique visível? O problema no meu servidor é que todos abrem normalmente, mas eles não conseguem ver o histórico de mensagens.

[jade topaz]

can we change the language of the ticket site?

[median wigeon]

At the moment its only english and spanish, what you can do is change it in the browser

[restive condor]

Olá! Painel de controle > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened > READ MESSAGE HISTORY

[mild sail]

Obrigado, Dan, só você para me salvar.

[jade topaz]

my friend doesn't understand english completely his eve may be a2

[vocal shale]

can we make the bot rename the channel automatically to username of the user in the server?

[restive condor]

Hey there! Yes, but that's a premium feature

[vocal shale]

alr ty

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[median wigeon]

Yes i see, unfortunately its not at the moment, you can change it with the google translate option.

[jade topaz]

alr ty

thanks @median wigeon

[iron night]

Gave +1 Rep to @median wigeon (current: #54 - 29)

[median wigeon]

No problem have a nice day

[magic crow]

My members can't open tickets. Why?

[lethal bay]

Awesome my ticket system is completed thank you!

[magic crow]

Huh

[humble sequoia]

━━ ＬＸＧＡＮ's inquiry has been moved to a ticket ━━

[median wigeon]

Nice to hear, and if you have a question feel free to come back here

[deep arch]

Heyo been a very long time since I last used this bot and I can't remember a single thing about setting up a ticket system for my server can someone help me out please?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! Of course. See above for the basics

If you have any questions or if there's anything in particular you're looking for, let me know

[deep arch]

Brilliant thank you I run a dedicated server on ark and just need a basic ticket system set up people press the button ticket is automatically opened etc

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 629)

[restive condor]

Hey there! Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened > VIEW CHANNELS

[jade topaz]

Helllo

I have a question

[humble sequoia]

@digital light, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

How to do custom commands

Like I need to do a command that closes the ticket if the member who opened didn't send any massage in 10 minutes

So how do I do that

[restive condor]

Hi there. Custom commands only output messages at this time.

That's possible via Automations though, which is a premium feature

[jade topaz]

:/

[jade topaz]

You can give me a suggestion for a similar thing like that?

Without premium

[restive condor]

The only way to automatise this with Ticket Tool would be with the Automation feature.

For free, you will either need to manually do it or use an external bot

[jade topaz]

Wdym by external bot

[restive condor]

An external bot to Ticket Tool, either public bots or a bot you code on your own

[jade topaz]

You can suggest me a public bot that can do what I want?

[restive condor]

Unfortunately, I do not

[jade topaz]

:/

[primal nexus]

Hi 🙂
Is it possible to save the data submitted to open a ticket directly to a google sheet or something?

@restive condor 👋🏻

[restive condor]

Hey there! Not at this time unfortunately.

It may be possible using our Webhooks Alpha feature, which is a premium and for which we don't provide any support. We just enable it upon request and let you use it whoever you'd like

Feel free to make a suggestion though

[humble sequoia]

Suggestions for Ticket Tool

To make a suggestion use the s!suggest suggestion command in #🤖│bot-spam. Note that you'll suggestion will be first reviewed by our Support Team before it's posted into #💡│suggestions, channel in which you'll be able to vote for other suggestions!

[primal nexus]

oh, ok. Thanks for the info 🙂 👍🏻

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 630)

[restive condor]

No problem

[obsidian rapids]

How do I @ a role in my ticket message?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! See above ^^

[obsidian rapids]

Thank you!

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 631)

[brittle delta]

i need help. i cant add ticket tool to my verification channel. i've done everything step by step from a tutorial and all i keep getting is an error message that ticket tool has no access to the channel or permission to send anything there, even though i've given all perms. can someone help me please?

[austere forge]

Hi, could you use /debug in same channel, where you want to send the panel

[brittle delta]

Just did it.

[limber glen]

i have this on

[wooden dune]

Hi, I would like to set up the ticket tool to send tickets to a specific channel instead of just putting them in the upper section, but I can't find the option. Pls help! ^^

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[sly token]

any fix?

[austere forge]

Hey there, can you use command $debug in same channel pls

[sly token]

says same thing when i do

[austere forge]

make sure that the bot has the necessary perms indicated in the image:

[sly token]

Ahhh alright, thank you @austere forge

[austere forge]

you're welcome

[spiral grove]

Hello

[jagged rivet]

Hello, am I able to add more than 5 buttons in a combined panel?

[azure python]

@austere forge am i allowed to ping you? I need help, my bot isnt letting me use mutiple items on a dropdown menu

ima take that as a no

[tired elk]

is the Ticket Tool White down?

[coarse wing]

Hello can quick question: can use emojis from a server in the the buttons of the message?

[shut bolt]

You are able to have to 25 panels in a multipanel (24 additional ones + the original), however Discord only allows 5 rows for 5 buttons each

[shut bolt]

No, pinging support isn't allowed, feel free to develop on your issue

[shut bolt]

No, are you having any trobules with it?

[shut bolt]

Yes, you can use custom emojis on your buttons by using our emoji selector on the Button Settings

[tired elk]

yes

[shut bolt]

Care to develop?

[tired elk]

Welcome to #apply-for-staff!
This is the start of the #apply-for-staff channel. working

Edit Channel

18 May 2024

Ticket Tool
used # setup
V APP

The application did not respond
Only you can see this . Dismiss message

[shut bolt]

Try running /debug on that channel, it likely means the bot is missing appropiate permissions to answer to your commands

[tired elk]

okay thanks

[coarse wing]

oh i didnt see this section thanks

[iron night]

Gave +1 Rep to @shut bolt (current: #1 - 1331)

[tired elk]

it sill say the same thing after i do /debug

[shut bolt]

The bot is missing all of the permissions marked with an ❌

[tired elk]

ok

[tired elk]

thanks @shut bolt i got it working

[iron night]

Gave +1 Rep to @shut bolt (current: #1 - 1332)

[uneven musk]

how do i use {channel.id} ? where should i put id

heres the id 1241021646983266416

[brittle delta]

I still can't add ticket tool to my server it keeps saying this even though everything is green.. can anyone help me with this?

[limber glen]

I have to add people automatically command $add id

[restive condor]

Hi, sorry I had to step out for the night.

Could I get your server name or ID so I can take a closer look?

[limber glen]

Send here or in a private message?

[restive condor]

Hey there! Is Ticket Tool still in the server?

[restive condor]

You can send it here

[limber glen]

1233469792321802282

[restive condor]

Perfect, and is this panel 1 or 2?

[limber glen]

1 and 2

Have this problem

[restive condor]

Your setup looks good. I'll bring you into a ticket as I'll need a server invite

[brittle delta]

i added a diferent ticket tool. thanks.

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 633)

[uneven musk]

how do i use {channel.id} ? where should i put id?

[restive condor]

Hi there, that's to get the ID of the current channel.

You can use it in the ticket message or custom commands.

Is there something in particular you're trying to do?

[tawdry wedge]

how can i let my bot delete or close tickets using
$close or $delete ?

[restive condor]

Hey there! You can add your bot's ID as a bot Ticket Tool will react to under Dashboard > Server Configs > Bot

[uneven musk]

i want to include a #channel in the panel mesaage

#📂│information like this

[restive condor]

You can use the <#channelID> format

Easiest way to get this is by using the $id command

$id #📂│information

[humble sequoia]

<#509239005481664524>

#📂│information

[uneven musk]

ohhhh i get it, thanks

[tawdry wedge]

thanks you , i love you ❤️

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 634)

[deep pumice]

What do I do when I made a ticket but it says support will be with you shortly and nothing happens

[restive condor]

You will have to wait for support

[lethal bay]

How do I fix the ticket whenever I close the ticket, it close and delete itself instead of asking if I could transcript a record of close it totally

[restive condor]

Hey there! Dashboard > Panel Configs > General > TWO STEP TICKET

[proud dagger]

is it possible to disable members with a support team role unable to remove others from a ticket with support team role

[deep pumice]

@restive condor can you come then or is it ai powered

[calm bolt]

Hello

[jade topaz]

What do I get for boosting?

[deep pumice]

Asalamu Alaikum

Can you add me bro I wanna ask something

[calm bolt]

I need some help please,basically,I have already added the ticket tool to my server but I want to give it all permissions,like manage messages and that stuff,how can I give it the permissions while it’s already in the server ?

[calm bolt]

Ummm,can u not ask me here?

[deep pumice]

No bro it's question so people don't know

[calm bolt]

Ok ig

[deep pumice]

Accept friend req

[austere forge]

Hi there, go to settings server > Roles > Ticket tool > Permissions and add perms 🙂

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[scenic latch]

Hey there! We're having trouble with it not pinging the moderators when a ticket is created. The bot has permissions, any ideas?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! See above ^^

[scenic latch]

Thank you!

[restive condor]

Hi there! Unless you remove their access to the command completely, it wouldn't be possible unfortunately

[restive condor]

I'm not staff in whatever server you're trying to get help in.

Please wait for that server's staff to assist you, I can't help unfortunately

[scenic latch]

Sorry is it with or without the *'s?

[restive condor]

You can exclude those

[leaden mural]

how to reset the ticket channel number

[austere forge]

Hi there, dashboard > panel configs > set count button at the top of the screen

[calm bolt]

And do I give it all perms?

[austere forge]

check embed here @calm bolt 🙂

[calm bolt]

Thanks a lot for the help

[iron night]

Gave +1 Rep to @austere forge (current: #27 - 166)

[austere forge]

You’re welcome

[calm bolt]

So the image attached gives the info on what roles the bot should have?

@austere forge

[austere forge]

these are the permissions that the bot must have so that it can work correctly

[calm bolt]

[calm bolt]

There isn’t any option for”embed messages”it says embed links

I’m on iPad is that the reason?

[calm bolt]

Ah I see,their the same thing lol,my bad

[calm bolt]

Also,whenever I want to create another one of the thingy,will I have to give the roles to every new one as well

And which command is it again to create a panel thingy?

[austere forge]

On the Dashboard > Panel configs, there will be a green cross to create a new panel

[austere forge]

can you elaborate ?

[hazy belfry]

ima make a ticket

answer it

[humble sequoia]

Message from Grandpa Devツ

__Reminder: Our Ticket Tool Support Staff Team is volunteer-based. __
Our dedicated staff team works hard to address your queries and concerns, but please remember that they respond as and when they are available.

We understand that you might need prompt assistance, and we strive to provide timely support. However, given the volunteer nature of our team, there may be times when responses are not immediate.

Your patience and understanding in this matter are greatly appreciated. We are here to help, and we will get to your queries as quickly as we can. Thank you for your continued support and for being a part of our community.

Best regards,
@upper flower

Ticket Tool Support · May 18, 2024, 3:21 PM

[calm bolt]

How do I open dashboard?😅

[humble sequoia]

https://tickettool.xyz/manage-servers

[austere forge]

^^

[calm bolt]

I’m kinda complicated with it since I’ve never did this with stuff with bots

[calm bolt]

As in,if I have to create another panel of it,will I have to give it the roles again?

[austere forge]

nah, no need since you have already assigned them before

[spark blade]

is the CLAIM Ticket Button missing for anyone else? just cant get it to show

[median wigeon]

Can you send me a picture?

[austere forge]

no worries, our website is quite easy to use, if you want help let me know

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[spark blade]

https://tenor.com/view/fml-head-banging-woe-is-me-cest-la-vie-why-me-gif-24950560

[calm bolt]

Ok thanks

[iron night]

Gave +1 Rep to @austere forge (current: #27 - 167)

[calm bolt]

Yes please,I’m quite confused,is it ok if I can tell later what I need help with,or if you already know can you tell me the instructions right now because I’m quite right now

[median wigeon]

Please take a look in #📂│information and press set up guide it will explain a lot.

If you have further question feel free to ask

[austere forge]

follow what Rickerd said
if you want to get in-depth help later you can #🎫│make-a-ticket 🙂

[median wigeon]

@turbid salmon for your question in #💬│general-chat please use the command $ debug and give the bot al the permissions marked with a :❌

[turbid salmon]

okey thank you for support me

thanks @median wigeon

[iron night]

Gave +1 Rep to @median wigeon (current: #54 - 30)

[median wigeon]

No problem have a nice day

[turbid salmon]

it is says he didn't respond again

[median wigeon]

Can you send me a picture of the message?

[turbid salmon]

ok ı am send you picture now

now my language is Turkish, maybe you don't understand

i hope it's okay

[median wigeon]

You can send it

[median wigeon]

Is there any other bot that is over rules ticket tool.

Otherwise look in your dashboard if tickettool has the right permission and send the panel from your dashboard

@turbid salmon otherwise maybe you can start over if its not helping and than follow the set up guide in #📂│information

[bleak burrow]

Which command can I use to create a ticket?

[median wigeon]

Do you mean a ticket here for support or the ticket in your server?

For here you can make one in your language in #🎫│make-a-ticket

[calm bolt]

About this? @austere forge

[median wigeon]

Where can i help you wit and 3v means what i send

[calm bolt]

Basically,I want to add another panel thing to the ticket

Basically like one of my panels is named”ask for help”but I want to rename it and I want to add another panel but I don’t know how to do neither of those two things

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[calm bolt]

Yeah that’s the thing,I’m confused with this idk how to control the things on the website

I need help with it

[median wigeon]

You dont know how the dashboard is working?

@calm bolt ^

At the top of your dashboard you can add more panels, if you have al the panels you need you follow the staps for multi panel

[barren lance]

ih

what is the solution

@median wigeon

@median wigeon حل

[median wigeon]

Are you trying to customize your panel?

[barren lance]

Yes, I fixed it

[median wigeon]

Thats nice have a nice day

[barren lance]

Not satisfied, he sends a ticket message

[median wigeon]

What do you mean? Can you show me

[barren lance]

Yes

[median wigeon]

You can send it here

[barren lance]

When does Arab Support open?

[restive condor]

Monday, 20th of May

[restive condor]

You have an invalid emoji though.

I can take a look if you give me your server name or ID

[barren lance]

ID : 1241417414642765996

[restive condor]

You have text in the button emoji field, you can only have an emoji there.
Text goes on the field below. Please edit all of your buttons.

Dashboard > Panel Configs > Buttons

[barren lance]

Ok, what can I do now to change the bazaar code?

[restive condor]

Sorry, what's the bazaar code?

[barren lance]

?

[restive condor]

You still have text for the rest of your buttons in the emoji field.

Text goes in the ''Button text'' field

[barren lance]

I mean, what should I ask him?

It just shows me a list

[restive condor]

Button Emoji: 🔒

Button Text: اغلاق

Delete everything else

[barren lance]

ok

@restive condor I thank you

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 638)

[barren lance]

@restive condor Sorry for the inconvenience, but how do I tag a member on a tiktok? For example, open a ticket to tag me.

[restive condor]

Dashboard > Panel Configs > Messages > Edit Ticket Message

$id @barren lance

[humble sequoia]

<@1225751791908552778>

@barren lance

[restive condor]

Put @barren lance there

[barren lance]

ok

[iron gull]

hello

i want to exclude a bot from seeing tickets but i can't remove their role, their role is "bots" which has whitelist perms so i want to just exclude the bot itself if thats possible

is it

[torn cipher]

How can I make member can’t cancel the ticket only higher up

[crimson stag]

hello how do i set up a new ticket panel? i try /setup and the command wont work

[iron gull]

use the website dashboard

[iron gull]

try Panel configs>Buttons>Close Ticket>Support Team Only

might not work tho idk i dont work here

[median wigeon]

For setup guide look in #📂│information
That wil explain a lot for you

[median wigeon]

Yes you right 😉

[iron gull]

Hell yeah mane

[iron gull]

What about me tho

[median wigeon]

Did you put in in de general options under blacklisted rolls de bot rol?

[iron gull]

Can’t find it

🥀

Is it this one

[median wigeon]

Go to server configs and then you can see blacklisted roles

[iron gull]

Shit bro you too smart, what if the role isn’t the highest

Like the bots role isn’t higher than the “bots” role which is already added to “Support team”

Does it matter

[median wigeon]

If you want to, you need to make the tickettool bot higher in your permission in the settings in your discord settings, by dragging tickettool role above the bots role.
In the most of the times that will help.

@iron gull ^ see my answer above if you have further questions feel free to ask

[iron gull]

Thank you so much love, I’ll try and see if it works

[iron night]

Gave +1 Rep to @median wigeon (current: #54 - 31)

[abstract pendant]

how i can reset server data?

[median wigeon]

You mean the hole server data?

Or the ticketnumbers?

[abstract pendant]

no, the dashboard changes, i want to reset him

i can? or no

Sir. Rickerd

[calm bolt]

Once I open up the website?

[median wigeon]

I am not sure about that, i know you can completely delete a panel, you can otherwise make a ticket in #🎫│make-a-ticket

[abstract pendant]

if i kick the bot from the server, dashboard changes will be reset?

[median wigeon]

If you open the website go to panel configs

And at the you see a dropdown menu with en green + next to it.

[calm bolt]

I’m reading #📂│information rn

I think I can understand but if you explain that can still help

[median wigeon]

Please first try it and if you have any question you can come back

[iron gull]

I did this and it didn’t work, I did it without this and it also didn’t work
Help mane I’m losing my mind

[calm bolt]

Ok

[median wigeon]

If you completely remove te bot anything will reset.

[median wigeon]

Srry i cant help you, i think it cant than, please make a ticket in #🎫│make-a-ticket then they can help you with your question

[iron gull]

Np thank you

[iron night]

Gave +1 Rep to @median wigeon (current: #49 - 32)

[calm bolt]

I gave it the roles that 3v told me

[pseudo ravine]

Hey there. Could you send the server ID here

[vapid monolith]

Hello is there any ticket channels?

[restive condor]

#🎫│make-a-ticket

[calm bolt]

Can you help me?

[pseudo ravine]

I already asked for your server ID

[calm bolt]

Oh you asked me lol

Like basically link?

[pseudo ravine]

No, the ID of the server

The server name would also work if you don't know the ID

Just not a link

[calm bolt]

Where do I get the link from?

The name is Medieval Reign

[pseudo ravine]

That would work

This is the reason why it's not working

The category set is deleted from the server

[calm bolt]

Ahhh ok

So I have re add the category or like what?

@pseudo ravine

[pseudo ravine]

Yes, you need to set the category on the dashboard again

As the previous one is now deleted from your server

[calm bolt]

How can I do that ?

[burnt island]

I got it added yet it doesnt show up

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[pseudo ravine]

@calm bolt Read this ^

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[pseudo ravine]

@burnt island Read this ^

[steep oar]

I have it so that drop down forms need to be filled out when a ticket is opened, I dont suppose it is possible for it to automatically ping a role depending on if a certain "phrase" or "term" is mentioned in the open reason/form

I know its not simple but worth a shot !!

[pseudo ravine]

Hey there. Unfortunately that's not possible

[novel kraken]

Is there anyway to make a custom tag custom command like automatically ping the ticket owner on the ticket for automated?

[lunar solar]

Create custom command, utilise mentions in the custom command:

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[lunar solar]

then

Panel Configs --> Automation:

[lunar solar]

See above

or if you just want a mention of the user when the ticket is created add the mention to Message Content section of the ticket message:
Panel Configs --> Ticket --> Edit Ticket Message (green button) --> Message Content --> {user}

[novel kraken]

No that’s not what I was trying to do. Basically when the custom tags are sent out to automation, I wanted to tag the ticket owner, but I just figured out how to do that.

[solar mango]

Hi, what permision setting do I need to enable for my mods to be able to work on ticket tool? I dont want to assign then as admin in my server. Any help?

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

May 19, 2024, 1:48 AM

[lunar solar]

@solar mango ^

[solar mango]

thanks

[lunar solar]

Np

[red sentinel]

How much is the premium ticket price and how to get it?

[humble sequoia]

Discord Ticket Tool Premium

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[pastel flint]

Hello

I need help

There are no arabic support so i should talking english so my english is bad sorry about any thing i say wrong

How can i do this ?

any body is there ?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> قائمة الخيارات / Drop-down

تحل قائمة الخيارات محل الأزرار الموجودة في رسالة لوحة التذاكر الخاصة بك وتستخدم القائمة مع جميع اللوحات الخاصة بك. لإعداد هذا، توجّه الى إعدادات اللوحة، وحدد لوحة التذاكر الرئيسية.

<:Numbericons1:1018864164032225340> تمكين نمط الخيارات

أولًا، عليك تفعيل نمط الخيارات. وبعدها يجب عليك إضافة عناصر في محرّر الخيارات. الآن يمكنك البدء بتعديل الخيارات الخاصة بك!

<:Numbericons2:1018864168041971712> محرر الخيارات

كل سطر في محرر الخيارات يمثّل سطر من قائمة الخيارات على الدسكورد. يمكنك إضافة المزيد من الخيارات، بواسطة الضغط على

أولًا، عليك إختيار لوحة تذاكر. هذه هي اللوحة التي سيفتح لها هذا الخيار تذكرة.
لا تقم بتحديد نفس اللوحة مرتين. يجب أن يكون لكل خيار لوحة مختلفة

وبعد ذلك يمكنك وضع عرض. هذا هو عنوان هذا الخيار وسيظهر في قائمة الخيارات. يمكن تعيين الوصف مباشرة بعد ذلك، والذي سيكون أسفل العنوان باللون الرمادي.

بالإضافة إلى ذلك، يمكنك تحديد رمز تعبيري (إيموجي) سيتم عرضه أمام كل خيار. يمكنك إما إدخال معرف الرمز التعبيري يدويًا أو تحديده في أداة التحديد.

المشاكل الشائعة ⚠️

• اللوحة لا تعمل؟ تأكد أنك قمت بإدخال رمز تعبيري صحيح.
• الخيار لا يظهر؟ تحقق مما إذا كان هناك خياران لهما نفس اللوحة في محرر الخيارات.

$ardropdown

[calm bolt]

What could it be this time?the other problem is solved I think now it’s saying smth abt permissions

[austere forge]

Hi, could you use /debug in same channel pls

[calm bolt]

Done

And shall i send ss of that?

[austere forge]

Make sure that the bot has: Manage channels perms

[calm bolt]

The permissions?

Yup it like that

[calm bolt]

Oh so the manage channels for the bot should be green?

[austere forge]

exact 🙂

[calm bolt]

Wait how do I add the bot again to a different channel?from the panel thing right?

[calm bolt]

Thank you!

[iron night]

Gave +1 Rep to @austere forge (current: #27 - 168)

[austere forge]

you want to send the panel again in a channel?

[calm bolt]

Yup

Do a dif one

[austere forge]

Go to Dashboard > Panel configs > press send button at the top of the page

[calm bolt]

And I click the category thought I want to send to right?

[austere forge]

that's it!

you must select a channel

[calm bolt]

[placid lodge]

yo

"URI does not have hostname, domain name and tld
"

UnhandledPromiseRejectionWarning: MongoParseError: URI does not have hostname, domain name and tld

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[austere forge]

Hi there, read embed 🙂

[placid lodge]

It's ticket tool discord bot related, getting it setup running on linux vps

[calm bolt]

Thank you so much for all the help!sorry if I’ve been annoying,I’ve never done anything with bots,I feel like I’m getting the hang of this,thanks a lot!

[austere forge]

it is with great pleasure, if you need help in the future let us know here or in a #🎫│make-a-ticket, we will help you a lot

[placid lodge]

https://github.com/Devsly-Devs/Ticket-Tool - wrong place for support with setting up ticket tool bot on linux?

[idle flint]

Correct, we are not associated with that bot

[placid lodge]

Ah. Same name, assumed it was the same tool

[idle flint]

all good 🙂

[jade topaz]

How do I enable claiming ticket???

[signal vortex]

I don't know how to create a receipt button on the ticket

[humble sequoia]

━━ 15xdvc's inquiry has been moved to a ticket ━━

[idle flint]

The transcript button is default on tickets once they are closed, it cant be added to tickets that are open, but the $transcript command can be used

[signal vortex]

I want a clem button

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[idle flint]

see above the info for claiming - key note, it is a Premium feature

[signal vortex]

ok

؟

werer

[idle flint]

I am unsure what you are asking here ?

[lethal bay]

Another question

my ticket category doesn't synchronize on my ticket channel

I have a role which has access to the active ticket
but whenever I start making a ticket within the category of active ticket the channel doesn't show up.

I already setup the role on dashboard >> server config but still it doesn't let me

so it doesn't synchronize on my category permission D:

I have to manually synchronize it

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[idle flint]

This might help ^ how to grant roles access to the tickets

[lethal bay]

I actually did it the role already have set but still whenever I make ticket people with that role cannot see the ticket @idle flint

I'll try to figure this out but thanks @idle flint

[iron night]

Gave +1 Rep to @idle flint (current: #19 - 280)

[idle flint]

Whats your server ID (or server name)

[lethal bay]

I don't own the discord server, I might probably ask the person incharge on editing roles they probably make some changes that I didn't know, I'll let you know @idle flint

[idle flint]

Okay. I would still advise to re-read the above information and ensure you have followed it. Also, the access will only take effect for tickets created after you assign Support Team Roles. Any tickets opened previously will remain with the same permissions as when opened.

[lethal bay]

Ye I'm doing it right now actually and apologies for tagging you

[rigid niche]

hello

i need help

[median onyx]

why my ip is added , but still could nor connect to the serverse, It's been over 24 hours now

[median wigeon]

Where can i help you with

[median wigeon]

What do you mean?

[median wigeon]

@turbid salmon here is what a said

[turbid salmon]

ı am engaged now

[calm bolt]

Yes definitely,knowing you guys have an amazing support team I’ll definitely report any problem with the bot here

[hazy zealot]

Hello, do the rules of this community provide penalties for such actions?

[slow bobcat]

how can i send transcript to a particular channel ?

[median wigeon]

I am not sure, best you can do is open a report ticket in #🎫│make-a-ticket

[median wigeon]

$transcript

[ebon tide]

Heyy @median wigeon

Can I ask u questions

[median wigeon]

Yes go ahead

[ebon tide]

Can you get transcript from deleted channel?

I got scammed and the channel is deleted, I need to get the transcript for reporting a lawsuit

Like, can the owner give the transcript even though the channel is deleted

@median wigeon

[median wigeon]

Is the transcript channel deleted? Or not.
If the transcript is still in the channel where al the transcripts go's than the owner can find him there

[ebon tide]

Ohhh, so there's chance that there's transcript channel?

[median wigeon]

Yes thats possible i dont know if the owner has that

[ebon tide]

Alright, thanks for your help!

[median wigeon]

Transcript is a premium feature

[slow bobcat]

sed

[quiet portal]

What is this

[median wigeon]

Thats multipanels

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[quiet portal]

For what can you use that?

[median wigeon]

Instead of having 6 different panels underneed eachother you can combine them in one panel.

#🎫│make-a-ticket is a example

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[ionic path]

Hey @jade topaz! Read above ↑

[worldly blaze]

I can't see all the chat which I got mean I can't add the bot on a chat

[orchid tulip]

I need a password reset ASAP 😩

[warped heath]

hello

can i edit the name and logo of the ticket tool in premium?

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[lapis moth]

السلام عليكم

[worldly blaze]

I can't see all the chat which I got mean I can't add the bot on a chat

[median wigeon]

What do you mean, that you cant see the chats?
Do you have the right permissions?
And does the bot have

Try $debug and everything marked with a ❌ has not the right permissions

[worldly blaze]

Ok but yeah I put even owner on the bot for test and still showed not all chats

Everything is green

Look @median wigeon

I send u on dc cuz I its to much for this chat I think

[quiet sorrel]

عليكم السلام

[median wigeon]

But you mean the panel? Its not showing the panel you mean?

[worldly blaze]

Look on dm the pictures

I can send them here nvm

As example I can't find the test

[median wigeon]

I see in the last picture that there is no panelm

[worldly blaze]

But its there by setup where I can switch them

[median wigeon]

In the dashboard you can choose a channel were the panel needs to go

[worldly blaze]

It's on edit and manage pannels

[worldly blaze]

Ok I try that

Thx u so much with dashboard it's worked

[median wigeon]

No problem have a nice day

[misty wind]

السلام عليكم

حد موجود من فريق دعم ؟ العرب

[buoyant hedge]

@jade topaz
black advertising

1239319258324930684

[restive condor]

Hey there! Please open a report a user ticket #🎫│make-a-ticket

[buoyant hedge]

Thx

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 640)

[lament prairie]

وعليكم السلام ، مو موجودين تقدر تكتب مشكلتك لو حاب واساعدك او اترجم للدعم او افتح تكت عربي وبيساعدوك #🎫│make-a-ticket

[calm bolt]

.

[austere forge]

[rigid niche]

hello ist ats

a bug?

[glass marlin]

سلام عليكم

[floral monolith]

no tickets show notifications, for example the ticket channel being bold or the little white dot next to tickets

any fix for this?

[pseudo ravine]

Hey there. Unfortunately not, as that's a Discord thing

[floral monolith]

alright

[lament prairie]

وعليكم السلام

[red marlin]

how i make tickets in my server

[austere forge]

hey there, see below

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[red marlin]

where is see below

[austere forge]

above your message :)

[civic wagon]

Now above

[spiral grove]

Hello

[civic wagon]

Hi

[turbid salmon]

@wispy pilot

[kindred oracle]

Help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[kindred oracle]

How to make the ticket private and not visible to regular players

[kindred oracle]

Please answer this question, I really need it! Please, help

sos

help ¯_(ツ)_/¯

help

help

[austere forge]

hey there, stop spam.

see below

[kindred oracle]

ok

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[kindred oracle]

Bro, I did it all, I need to set up the bot so that only administrators can see the ticket and regular players can’t see it, please explain it in private messages

[quiet sorrel]

وعليكم السلام

[novel kraken]

I just wanted to let you know that it’s working without any issues. I’ll show you a picture so that way you can see what I was talking about.

[wooden hare]

I cant create a panel why