🆘│community-support

[gilded verge]

the key you can get when you want to buy premium via other methods than discord, so paypal for example,
you can also get the key via points with UnbelievaBoat on #🤖│bot-spam - read the shop info here: #🤖│bot-spam message

[clever pebble]

okay i used paypal

[gilded verge]

i replied to another user ^^

Please don't reply-ping Staff for the message you wasn't involved with.
answer for you: there is no way to make a custom instance in ticket tool but i believe that it's planned, no eta ofc but still, so currently not yet

Hey, could you describe what you mean by linking? I'd like to understand 🤔

[clever pebble]

nvm, i'll just call and have it canceled by my cc

[muted magnet]

Hello, so I was on the premium trial and I added some premium things like the claim button and etc things, and then when a new ticket was made the claim button was removed (after the trial ended) is that normal?

[gilded verge]

Hey, claiming is a premium feature so if your premium expired, it won't be available

[clever pebble]

this is the way it says to pay and it doesn't give you anything

[gilded verge]

hm...

[pseudo ravine]

Hey there. Unfortunately that's not possible

[opal snow]

Okey, thanks!

[iron night]

Gave +1 Rep to @pseudo ravine (current: #9 - 436)

[pseudo ravine]

You're welcome, glad I could help!

[gilded verge]

i don't know why discord changed it but i don't like this... okay so to get premium as you need, please go to the Dashboard -> Server Configs -> click on the button to Invite Premium Bot -> on your server click on the gold bot and pick option Store, that's a good way to buy premium
i hope i helped :3

[hushed fulcrum]

How i can let the bot send a image?

Is any body in here

[gilded verge]

where exactly you want to add the image?

[hushed fulcrum]

Yeah

[gilded verge]

?

[hushed fulcrum]

Like this

How i can do?

[gilded verge]

ah, then if just as a message, you can put it the image link into Message Content field ^^

[hushed fulcrum]

I will try

No it’s not working

How?

[gilded verge]

could you show how you did it in the dashboard?

[hushed fulcrum]

No I can’t rec

[gilded verge]

screenshot would be enough

[hushed fulcrum]

Should i put’it here??

[gilded verge]

if the field is gray, that means you can't use it

you can put this but as in panel message or ticket message

[hushed fulcrum]

Oh

[gilded verge]

so it will be Panel Configs -> Messages -> Edit Panel Message
or Panel Configs -> Messages -> Edit Ticket Message

[last kelp]

hello, my friend was trying to get premium for a server, but it didn't work so she did a charge back

however, discord disabled her account right after, is this normal?

[gilded verge]

Hey, if the account has been disabled, then we can't do anything, please make a ticket with Discord on dis.gd/support

just to clarify, your friend has to do it

[last kelp]

okay i just thought that she was disabled because of the charge back on your bot, that's why, but i'll definitely tell her to contact discord

[lunar solar]

http://dis.gd/billing

^

[gilded verge]

i don't have a clue about the reason so yes, it would be better to contact them

[gilded verge]

that's the better one so please also take it too @last kelp
i only provided the main since account has been disabled

[last kelp]

okay tysm

[leaden spear]

#help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[leaden spear]

hey

[smoky wharf]

does anyone know how to make it where ticket tool pings a role upon opening a ticket, i looked it up on youtube and the video i found made no sense

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[idle flint]

This should help ^^

[smoky wharf]

Thank you

[iron night]

Gave +1 Rep to @idle flint (current: #20 - 264)

[opal snow]

Tell me, if a player creates a ticket, can it be done so that this ticket is closed immediately, so that the player cannot close it himself?

[opal snow]

I have already found how to change this, can you tell me how to change the language of the message when it says that the player does not have access rights to close the ticket?

[tribal fox]

How can I make a ticket panel like this?

[opal snow]

I think you should write the text and insert a link to the photo at the end, but I'm not sure

[dawn lake]

Go to dashboard and setup your custom msg

[rugged lotus]

Hey there, just curious was there a way to change (translate) message stating ticket limitation?

Or it's just built-in (hard coded) or discord side

nvm found the answer, maybe an option to add that to customization, as there is multiple language communities across 🙂

[hasty shale]

How i enable claming in the ticket

[daring nest]

.

[humble sequoia]

━━ Miner10049's inquiry has been moved to a ticket ━━

[misty fractal]

How can I vote for the bot?

[ivory slate]

I mean receiving the ticket and counting each person’s points because I want the administrators to show me who interacted with technical support and the number of their points so that I can calculate their salary for them.

[daring nest]

what does premium help with?

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations
Claiming
Advanced Ticket Statistics

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly (Open a billing ticket in #🎫│make-a-ticket to receive additional information on this matter)

[restive condor]

Hey there! See above ^^

[daring nest]

thanks.

[restive condor]

You can use the Statistics section of the Dashboard to see how many tickets each staff members has claimed.

Dashboard > Panel Configs (Left sidebar)

[daring nest]

ill think about it.

[restive condor]

https://top.gg/bot/557628352828014614 - You can vote for the on top.gg

Please note this no longer gives you premium credits

[wintry hawk]

create ticket is not show to everyone

pleae help

[restive condor]

Hey there! Could you screenshot what it shows?

[wintry hawk]

for membrs it islike this

[restive condor]

Hold down on the channel's name (from the channel list) > Edit Channel > Permissions > Find @everyone & READ MESSAGE HISTORY

[wintry hawk]

For

Now it is like this

@restive condor

sorry for ping

[restive condor]

Perfect, that looks right. Please send the panel to the channel

[wintry hawk]

thank you sir..for solving my issues

[plush glen]

How do I edit the ticket name via the panel? @austere forge

[queen lion]

someone

help me

[humble sequoia]

━━ mrblackmamba's inquiry has been moved to a ticket ━━

[restive condor]

Hey there! You seem to have an invalid emoji

Could I get your server name or ID, so I can take a look?

[queen lion]

874574123207106622

[restive condor]

And which panel is this for?

[queen lion]

checkout

[restive condor]

You have text in the button emoji field; you can only have an emoji there.

Text goes on the field below.
(Dashboard > Panel Configs > Buttons > Create Ticket Button)

[queen lion]

oh

thanks

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #6 - 566)

[misty fractal]

How can I get the premium version? Without purchasing it

[wintry hawk]

everyone is able to close the ticket..i want only officres, owners to close the ticket..can i get help.

[restive condor]

Right now, the only way to get premium for free would be to partake in giveaways and events

Or earn it from the economy shop #🤖│bot-spam

[restive condor]

Hey there!
1. Dashboard > Panel Configs > Buttons > Close Ticket Button > Allowed/Disabled roles

2. Dashboard > Command Configs > CLOSE > Allowed/Disabled roles

[misty fractal]

how

[restive condor]

Use .shop to view the shop

[jaunty gate]

hey guys i need help i have set up transcrip channel but bot says that it isnot what should i do?/

[restive condor]

Hey there! Make sure you selected a transcript channel for the correct panel and saved the changes

[jaunty gate]

i did

but same issue

[restive condor]

Could you screenshot what the bot says when you attempt to save a transcript?

[jaunty gate]

bot have accese to that channel too

[restive condor]

May you try creating a brand new ticket and testing on that one?

[jaunty gate]

finnaly thanks

[iron night]

Gave +1 Rep to @restive condor (current: #6 - 567)

[restive condor]

No problem, have a nice day

[smoky wharf]

how do i make it where all the tickets are in the same message

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[restive condor]

Hey there! See above how to combine panels ^^

[smoky wharf]

ok thank you

[iron night]

Gave +1 Rep to @restive condor (current: #6 - 569)

[mossy shoal]

#🎫│make-a-ticket

[keen ridge]

What does premium and gold ticket tool do

@smoky wharf

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations
Claiming
Advanced Ticket Statistics

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly (Open a billing ticket in #🎫│make-a-ticket to receive additional information on this matter)

[restive condor]

Hey there! Those are the premium perks ^^

[keen ridge]

Ur a bot

[restive condor]

I'm not

[keen ridge]

Automated response

[restive condor]

Nope

[keen ridge]

Ok thanks

[keen ridge]

How do i apply for support team

[misty fractal]

How do I do something like this?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[ionic path]

Hey there, see above ↑

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_es: Spanish

[restive condor]

Applications are currently closed ^

[keen ridge]

Can i partner with you

[restive condor]

Partnerships are also closed at this time

[humble sequoia]

Partnership Program

Our partnership program is currently closed.

We appreciate you being interested in partnering with Ticket Tool! Unfortunately, the program for partnering is closed as of now. Nonetheless, make sure to keep an eye at #📣│server-news where we announce partner applications opening!

TicketTool.xyz - Ticketing without clutter

[misty fractal]

Thanks

[iron night]

Gave +1 Rep to @ionic path (current: #45 - 40)

[ionic path]

No worries, have a good one!

[keen ridge]

Thanks

[iron night]

Gave +1 Rep to @ionic path (current: #45 - 41)

[keen ridge]

Thanks

[keen ridge]

Thanks

[keen ridge]

Thanks

[ionic path]

No need for those pings, the reputation already came through. :)

[keen ridge]

Ok

[keen ridge]

Thanks

Why isnt it giving more reps

[restive condor]

There's a cooldown, so people who attempt to mass rep, can't

[keen ridge]

K

[gloomy cypress]

how do i get tickettool to ping my support role upon a ticketr being opened

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! See above ^^

[gloomy cypress]

thx

😄

[feral schooner]

Is there anyway to customize the bot's name/pfp with premium?

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[feral schooner]

Thanks!

[pseudo ravine]

You're welcome, glad I could help!

[cold mica]

i got banned for nothing

[humble sequoia]

@cold mica

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[grizzled swan]

in custom commands, if you tick on "Admin Only" who can use it? Only the support team in tickets or a certain role?

[restive condor]

Hey there! Only roles with Dashboard access can use it

• Owner (Level 6)
• Server Administrators (Level 4)
• Dashboard Roles (Level 2)

[spiral plume]

Hey, when someone opens a ticket, everyone can see it. I can't seem to fix it.

I've already made sure view channel for everyone is off

[restive condor]

Hey there! Are you testing this with a brand new ticket?

Opened tickets won't have their permissions automatically updated

[spiral plume]

yes, i'm creating a new ticket everytime

[grizzled swan]

do you know how i can give people access to the dashboard?

[restive condor]

Could I get your server name or ID so I can take a look?

[restive condor]

Yep, see below

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

May 5, 2024, 8:53 PM

[spiral plume]

sure

1036424401492660337

[grizzled swan]

thanks!

[iron night]

Gave +1 Rep to @restive condor (current: #6 - 571)

[restive condor]

Which panel is this for?

[spiral plume]

weekend league boosting

panel 2

[restive condor]

Should this role be here?

[spiral plume]

yeah

thats the support role

only 2 people have that role

[restive condor]

Make sure you saved the changes. It doesn't show as on my end

[spiral plume]

oh really? I've saved changes quite a few times

ill reload the page

is it ticked now for you?

[restive condor]

Yep, all good now. Create a brand new ticket and give it a try

[spiral plume]

thanks a lot Dan, really helpful 🙂

[potent sequoia]

how do i make it ping in the ticket?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

hi there, see above

[potent sequoia]

yea

[jagged perch]

hey

there is any way to close all tickets in my server?

[austere forge]

Hi there, you can use /purge command
only if you are the owner of the server

[jagged perch]

thanks @austere forge brother i appreciate

they will get the transcript?

[austere forge]

you're welcome

[jagged perch]

or all is deleted?

[austere forge]

no they will not have the transcript

[jagged perch]

okay

[eager ibex]

hi

i have ticket tool premium and i dont have the role

[shut bolt]

[ebon cloak]

Merhaba

I don't know English, I'm using translation, I hope I'm not saying anything wrong.

Ticket tool has been deactivated for a long time, I wonder when it will work?

[tough flint]

Question, some reason without changing anything the ticket tool is not moving closed tickets to the correct catagory after closed.

There any way i can troubleshoot this?

[humble sequoia]

━━ Sethos's inquiry has been moved to a ticket ━━

[keen ridge]

how do i show the ticket

[devout snow]

@keen ridge

[keen ridge]

what

[devout snow]

Apsrved shools

[keen ridge]

?

[devout snow]

Heeh

Inporantt

@humble sequoia @humble sequoia

[jade topaz]

Did anyone ever saw this message?

Need help to fix it, can´t close tickets

[cunning stump]

How can I make it so the channels that Ticket Tool creates have image perms enabled?

[humble sequoia]

━━ 🎩 Maki's inquiry has been moved to a ticket ━━

[austere forge]

Hi there, go to Dashboard > Panel configs > Permissions > Everyone Role Permissions - Attach Files

[desert oasis]

Please help me i cant ticke for cudis

[cunning stump]

Thank you so much!

[iron night]

Gave +1 Rep to @austere forge (current: #27 - 140)

[austere forge]

Hi there, do you need help with Ticket tool?

[steady ridge]

I need help please

It’s showing that I’ve already subscribed for the Premium but my server isn’t auto transcripting any tickets

[marsh walrus]

How do I make a ticket ping a role when it is opened?

[austere forge]

Hi there, go to Dashboard > Panel configs > Transcript and make sure you have enabled Auto Save Trancript

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

hi there, see above ^^

[marsh walrus]

Thank you.

[iron night]

Gave +1 Rep to @austere forge (current: #27 - 141)

[spark blade]

hey is there a way to create reports on the tickets

[tranquil bison]

what does that even mean

[spark blade]

haha - i need to export all my tickets to analyse them

[proven narwhal]

Is there any way to give an user a role when they open a ticket?

[austere forge]

hi, sure go to Dashboard > Panel configs > Ticket - Ticket Opened Roles

Note: This is a premium feature

[tranquil bison]

[proven narwhal]

Alright, thanks

[iron night]

Gave +1 Rep to @austere forge (current: #27 - 142)

[strong isle]

How do I ping a role in tickets?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

hi there, follow guide above ^^

[loud barn]

Hello, did a brief search of keywords for my questions and couldnt find anything but excuse my incompetence if this has been asked before lmao. Is there a way to automatically open a ticket when a member joins the discord? Sort of like an onboarding ticket?

[steel basalt]

You can do this through the use of a third party bot. You would add the bot’s ID under the “SERVER CONFIGS” page and then scrolling down to “bot”

You would then need to configure the bot to send a message to your specified channel under “COMMAND STYLE” and ensure it followed the “$new [userid]” format.

For more assistance, feel free to open a ticket or ask here!

[loud barn]

Okay thank you, I am a little confused on how to configure that bot so I have opened a ticket

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[shut ginkgo]

Can Admins of Servers add configure the ticket bot or ownly owner?

[steel basalt]

Admins can edit the bots functions through the dashboard, yes.

[wintry hawk]

tickets are public ...tickets are seen by anyone... please help

[austere forge]

Hi there, go to Dashboard > Panel configs > Permissions > Everyone Role Permissions - EDIT OPENED View Channel

the changes are applied to new tickets

[shut ginkgo]

Can i turn option of transcript off? I am using it for when ppeople want to talk about hardships open a ticket for chatting when they are down so want the option of transcript off

[blissful timber]

Hi everyone

[shut ginkgo]

so that it is private and only those with adminal role and who opened the ticket can see it

[spark blade]

how to find closed ticket?

[wintry hawk]

thank you sir.

[iron night]

Gave +1 Rep to @austere forge (current: #27 - 144)

[strong isle]

how do i make these tickets go inside a category

!help

in the pannel

[wintry hawk]

thanks

[iron night]

Gave +1 Rep to @strong isle (current: #308 - 1)

[strong isle]

got u

@stark rune how do i make tickets fall into a category

@obtuse kraken how do i make my tickets go into a catetgory

[compact oasis]

help

[restive condor]

Hey there! How can I help?

[restive condor]

Hey there! Dashboard > Panel Configs > Category

[merry hinge]

hi, the bot is offline in a server (I am a mod)

[simple geode]

I WAST THE ONLY ONE

@lament sandal told u

👩‍❤️‍💋‍👩

[restive condor]

Hey there! It should be back now

[merry hinge]

ok, lemme check

yes

@restive condor ty

[iron night]

Gave +1 Rep to @restive condor (current: #6 - 574)

[frozen spade]

Can Anyone Help Me Make The Ticket Auto Transcript When It Closes?

@covert swallow

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[stuck skiff]

Is there a variable I can use to ping the ticket owner in a custom command?

[restive condor]

Hey there! You can use {ticket.user}

[stuck skiff]

Awesome, thank you so much

[iron night]

Gave +1 Rep to @restive condor (current: #6 - 575)

[wary juniper]

/add

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[acoustic dragon]

@humble sequoia

[pseudo rivet]

I wanted to put the ticket message and open a ticket but I literally don't know how to do that

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup, or run the </setup:1025379472167403530> command within #🤖│bot-spam to find information on how to setup Ticket Tool.

Alternatively, you can use the /setup command with Ticket Tool in your own server to setup the basics of Ticket Tool!

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[slender minnow]

@pseudo rivet ^^^

[jade topaz]

how to fix

[humble sequoia]

━━ dxve's inquiry has been moved to a ticket ━━

[topaz ocean]

How to un-stake the BTC staked in B2? I can’t find the way to un-staked.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[still needle]

theres problem with ticket tool whenever i press save it takes 10 mins to save or just keeps going

@restive condor

[restive condor]

Hey there! Could you screenshot ?

[still needle]

Yh I’ll send a video

[still needle]

^^

[restive condor]

Interesting. Is this the first time this happens?

[still needle]

Yes

[restive condor]

Could you please try logging out and back in?

[still needle]

Yes

[still needle]

Thx it’s working now I’ll let you know if it happened again

[iron night]

Gave +1 Rep to @restive condor (current: #6 - 576)

[restive condor]

Perfect

[shut ginkgo]

Are roles that receive the tickets the only ones that can view the transcript?

[hearty vine]

Hello everyone, can you tell me? When you click delete ticket, the ticket is not deleted, but is transferred to another channel that is not suitable for this category. The content is being deleted. And so every ticket repeats. What needs to be fixed? I apologize for the incorrect translation.

[restive condor]

Hey there! Anyone with access to the transcript channel can view trsnscripts, and potentially download and share them

[shut ginkgo]

How do I check who has access?

[restive condor]

Hey there! Please disable STORAGE MODE

Dashboard > Server Configs

[shut ginkgo]

Ok!

[restive condor]

Anyone with administrator permissions has default access to all channels.

Then, anyone else you have added to the channel or category.

You can check by looking at the member list from within the channel or the channel/category permissions itself

[shut ginkgo]

Ok. So if I have a role of “therapist” and it’s 4 people that will be talking with the “members” the therapist will be the only one able to view that ticket and pull the transcript

[hearty vine]

I do not know if I understood my thought correctly, it turns out like this... The ticket itself saves the information that was written there. But, when deleted, it is automatically deleted and disappears from the server so that it is not flooded with channels with tickets. Did we understand each other correctly?))

[restive condor]

If they have access to the transcript channel or admin perms then yes

[restive condor]

That's what you'd like for the bot to do, correct?

[shut ginkgo]

Ok! But if they open a ticket and they aren’t in the transcript channel they can’t see it or have the option to

[restive condor]

As long as you don't have DM transcripts enabled (premium) or you give them access to the transcript command (not enabled to regular members, by default), no

[hearty vine]

That's it, I got the idea. Thank you, thank you very much. I apologize for the crooked translation and a lot of flooding is possible. Thanks, good luck...

[iron night]

Gave +1 Rep to @restive condor (current: #6 - 578)

[restive condor]

No worries

[past idol]

Hello. Can you set the name of the person who opened the ticket to be displayed instead of 00xxx? If yes how ?

[restive condor]

Hey there! Yes, you can use the {ticket.owner.name} variable in the ticket name

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[past idol]

Thx 🙂

[iron night]

Gave +1 Rep to @restive condor (current: #6 - 579)

[quick siren]

how i can fix that

[stray bobcat]

Verify that the bot has all the required permissions. Usually this happens if the bot is lacking Read & Write to the channel.

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[muted pebble]

How can I give custom command privileges to everyone with a support team role in a ticket? I don't want to have to give my entire support team dashboard permissions, as that's incredibly nuclear, but I don't want all of my server members to be able to do it.

For reference, I've checked documentation (https://docs.tickettool.xyz/dashboard/custom-commands#creating-a-custom-command) and I haven't seen anything that supports this

On that note, where do I make a suggestion?

[wraith jungle]

Hi, I had a friend kick the ticket tool bot because I have premium but I got an email saying I cancelled my subscription but did not do this. Do I need both bots in the discord?

[restive condor]

Hi, seems like you found your way

You're correct, it's currently not possible to limit custom commands, other than Dashbaord roles only

Is there anything else we can help you with?

[restive condor]

Hey there! If you subscribe via the white bot, yes. You must keep both bots in the server as the premium is linked to the white bot

If you'd like to kick the white bot, subscribe on the premium bot next month

[wraith jungle]

I see.

[wraith jungle]

I will. thanks so much.

[iron night]

Gave +1 Rep to @restive condor (current: #6 - 580)

[muted pebble]

Not for now, appreciate the response :)

Actually, if my suggestion could be approved via #🤖│bot-spam that would be great. Would love to give this request more visibility as custom commands can potentially do a lot of good for a server's support team

[restive condor]

Only Supervisors+ may approve suggestions

[lament hull]

Hey,
im not sure if Im overlooking a setting but im having the following issue:
When a Ticket Thread is deleted via right click in the Channel/Thread list instead of doing it from within the Ticket via the Buttons, the Ticket wont get transcripted and is lost.
Is there a way to prevent this from happening?

Auto Transcript is active on close and/or delete

[restive condor]

Hey there! You must close or delete the ticket via Ticket Tool

If you manually delete the channel (by right clicking), a transcript won't be automatically saved

[lament hull]

I see. Thanks for the confirm! =)

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #6 - 581)

[smoky wharf]

how do i make it so when you open a ticket there is a menu that asks like " why are you making this ticket?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[shut bolt]

Enable the form options as described above

[smoky wharf]

ok thank you

[iron night]

Gave +1 Rep to @shut bolt (current: #1 - 1317)

[jade topaz]

How do I setup the bot to look like this when u send the panel

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[austere forge]

Hey ! see above ^^

[fringe iron]

bro there should be a "advanced support" role and u should get it bro

[restive condor]

There's Experienced & Senior support already, it goes by how long you've been on the team though

[jade topaz]

how to make a menu with many different options

[fringe iron]

oh

you are the most active one here though

everytime i check here ur the only one chatitng actively

[jade topaz]

how to make a menu with many different options?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Hey there! See above ^^

[jade topaz]

what is the placedown text

[restive condor]

The placeholder text is what's shown in the dropdown before it actually opens up

Could be like Click me! or something similar.

You can leave blank for the default text. ''Select one to open a ticket''

[jade topaz]

Thanks!

[tough warren]

Boa tarde, como fasso paro o bot notificar os cargos que eu desejo?

[humble sequoia]

Equipo de Soporte Español

Querido usuario, si está buscando ayuda, por favor abra un ticket para contactar al Equipo de Soporte Español. Diríjase a #🎫│make-a-ticket y presione el botón :flag_es:.

[quick moat]

что делать если не выдает тикет?

[scenic plinth]

Что ты имеешь в виду?

[limber tendon]

huh ¯_(ツ)_/¯

[zinc minnow]

hello i have a problem
I added an emoji inside the discord server
Now, in the embed editor message section, I put an emoji code with :name: the message does not show emoji in Discord.

How to fix it?

[austere forge]

Hey ! you can use the variable $id emoji to get the id of the emoji you want to put in the message

$id

[humble sequoia]

<:3v_smile:1187282191630204958>

[austere forge]

and paste this full text in your message

[zinc minnow]

it's work thanks man ❤️

[iron night]

Gave +1 Rep to @austere forge (current: #27 - 145)

[austere forge]

you're welcome

[cobalt oyster]

is there any way to deactivate this reply?

[austere forge]

Hi there, unfortunately no

[cobalt oyster]

hmm okay sad, thank you for your fast reply though 🙂

[novel vortex]

How do I see submitted forms.

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[novel vortex]

thanks

[pseudo ravine]

You're welcome, glad I could help!

[unkempt lava]

📩

[gloomy plume]

How do I make members unable to close the ticket? I kind of forgot.

[austere forge]

Hey ! Go to Dashboard > Panel configs > Bouttons > Close ticket and Support Team Only

[gloomy plume]

I tried that but it still says I can close the ticket.

[slate snow]

im trying to start a ticket channal but it wont make one i already set everything up

[gloomy plume]

I also made the members role a disabled role too:

[austere forge]

yp, that good, if it is you who closed it it is completely normal that you can close the ticket, as you are the owner of the server

Members of your server will therefore not be able to close tickets.

[austere forge]

hey can you tell more about your problem

[gloomy plume]

I did a role view.

[vivid ore]

How to fix this

@shut bolt help me

[shut bolt]

• Have you reviewed the permissions on the bot in the channel you are trying to send the panel to?
• Have you tried using the $panel command to send the panel?
• Have you used the debug command to diagnose permissions?

[grizzled swan]

hi! does anyone know how to ping a user if you mention them using custom commands? ex: /custom command user5 - response: custom command fired, user5!

[shut bolt]

Also, please review the rules in #📂│information. Do not ping any support member for assistance

[vivid ore]

Everytime it says this

[shut bolt]

You can use argument variables but you would need to input their ID or a mention directly. I'm not sure if using the handle on it's own could work

[grizzled swan]

oh ok

[slate snow]

i set up everything but the ticket bot never texted in the category to open tickets

[vivid ore]

It works thank you very Mutch

[iron night]

Gave +1 Rep to @shut bolt (current: #1 - 1318)

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

You've already been told multiple times we cannot help you

[jovial cedar]

Can some please help me

[austere forge]

TT doesn't know you're in "View as Role" mode.

members will therefore not be able to close the ticket

[austere forge]

did you get an error when you tried to create a ticket?

[slate snow]

no

[gloomy plume]

So that means members can't close the ticket right?

[austere forge]

exact 🙂

[austere forge]

can you send me a screenshot of when you tried to create a ticket?

[slate snow]

i dont got it but thats the proof everything set up

[jovial cedar]

The login issue has been fixed. Thank you everybody!

[austere forge]

screenshots don't really help me :/
Where are you going with this, how can I help you?

[jovial cedar]

Sorry about that. I appreciate your patience <3

[slate snow]

i just want the people in my server to be able to make a ticket for help

[austere forge]

sure, press send button on Dashboard and select a channel

this is how members will be able to create tickets if you have it configured

[slate snow]

im trying to get that

[austere forge]

yp, you just need to press the send button on the Dashboard and select a channel

[slate snow]

mb im new but is it dashboard history

[austere forge]

don't worries ^^

see below

[slate snow]

it work thx

[iron night]

Gave +1 Rep to @austere forge (current: #27 - 146)

[austere forge]

you're welcome dude

[jade topaz]

how do i create a ticket for support

[austere forge]

hi there, #🎫│make-a-ticket 🙂

[jade topaz]

thank you

[untold fjord]

Hello, i have categories in an existing server that i did not setup, how can i add addtional categories, ive logged into ticket tool but the categories page does not align with the ticket prefixes i see IE:

[pseudo ravine]

Hey there. I'm a little confused when you refer to categories since the image you sent doesn't relate to categories

Are you referring to the name of the ticket when it gets created?

[untold fjord]

Yes

[pseudo ravine]

Could you send the server ID here

[untold fjord]

Sure

[pseudo ravine]

Thank you

[untold fjord]

no

thank you

[pseudo ravine]

Which panel was this happening on?

[untold fjord]

for FBI

im morso just trying to understand, what these prefix's are and how i can edit them

was overwhelmed by the UI, but did give it a small search

[pseudo ravine]

It's not really a "prefix", it's just some text in the ticket name

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[novel steppe]

I'm not sure if I'm just not doing it right but the ticket bot won't open a ticket for my server

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[muted magnet]

alright.

[novel vortex]

{create.form.x} won't work

transcripts wont save

logging channel is emtpy

[gilded verge]

wherre is "x" ?

[gilded verge]

"missing permissions" = bot has no access = no transcript

[novel vortex]

oh

[gilded verge]

ah, i forgot.. on your logging channel, could you run /debug ? let me knoe wonce you finish so we can check what is missing

[novel vortex]

itsays check on everythign thanks

[gilded verge]

on the screenshot with error it's trying to save into transcript channel, not logging channel 😳
check it once again

[novel vortex]

Sorry I left for a bit. I meant to say both transcript and logging channels werent working properly. Since I gave permissions it should work now. Thanks you so much for all your help.

Just checked and it works! Yippee! Have a nice day @gilded verge

[lament hull]

Hey,
we are having an issue with transcripts not being saved sometimes.
Auto Transcript is active and all.
Prior I was thinking someone just deleted Ticket Threads wrong but it turned out to be not even possible for them (no perms).
Yet we still lose 10-20% of transcripts or something along those numbers and im kinda lost how.

Is there like an obvious issue im unaware of?

[urban folio]

Yo for 3 days I’m trying to make a ticket and it says chanel limit is there a glitch or something?

[wild vapor]

Make sure the bot can post

[small radish]

Hello so im not sure if its anything ive done but i have 2 tickets on my server but only 1 of them works. if tried like uh... looking at all my settings for the one that dosnt work and the one that works. and they are the exact same of what i can see. but the one that dosnt work continue to say "You dont have permissions for this " to my members

what do i do?

(please ping when you answer, when anyone answer)

[austere forge]

Hi. Server staff needs to resolve this issue.
there are too many channels on the server you want to create a ticket

[austere forge]

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[austere forge]

Hey! pls open a ticket, so we can take a closer look

#🎫│make-a-ticket

[small radish]

Thank you it was the :
👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

this one ^^

[iron night]

Gave +1 Rep to @austere forge (current: #27 - 148)

[small radish]

thank you for the fast support!!

lovely bot btw!!

[austere forge]

You're welcome, glad I could help !

[little lion]

Hey guys, how to enable picture permission on the tickets? ( I want to let our users post screenshots and video).

[restive condor]

Hey there! Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened > ATTACH FILES

[little lion]

Thanks. How do you create buttons on the existing panels? and will I need a premium for it?

[iron night]

Gave +1 Rep to @restive condor (current: #6 - 582)

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[restive condor]

Nope, you don't ^^

[little lion]

The answer isn't clear to me 😭

[restive condor]

You were referring, to additional ticket buttons, correct? Example: #🎫│make-a-ticket

[little lion]

yes, exactly, with some text guide in it.

[restive condor]

You would need one panel per each button option, and then you can combine all panels into one, using the instructions above

[little lion]

Is there any video guide for the same? and it doesn't need a premium, right?

[restive condor]

There's no video guides at the moment, no it doesn't require premium.

I can walk you through it if you'd like, just #🎫│make-a-ticket

[little lion]

Yeah, so I need to create like 4-5 buttons.

so that my users can select the option.

[little lion]

#1237352884006555649 message

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[little lion]

Hey, one more thing, having a button didn't change the name of the ticket ( like English- it should have the English name on the tag).

[restive condor]

Go into the english panel > Buttons > Create Ticket Button

[jade osprey]

I need help

[humble sequoia]

@jade osprey, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[little lion]

I have done that.

[jade osprey]

so im getting this error message in my server every time I try to send it

[restive condor]

Ah, custom ticket names are a premium feature

[little lion]

But then the buttons aren't that useful, aren't they? or I'm missing something.

[restive condor]

Hey there! You seem to have an invalid emoji somewhere. Could I get your server name or ID, so I can take a look?

[jade osprey]

ok

[restive condor]

Well, each button has it's own panel.

Each panel can have different support teams, categories, form questions, ticket messages...etc

[little lion]

Ohh, alright.

Understood, are there different types of premium, or just 1?

[restive condor]

Just one, but we offer an 8% discount for yearly purchases

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations
Claiming
Advanced Ticket Statistics

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly (Open a billing ticket in #🎫│make-a-ticket to receive additional information on this matter)

[jade osprey]

1226644313434226779

[jade osprey]

thats the id
the server same is FI5HY Clan
i can send an invite if u want

[restive condor]

Dashboard > Panel Configs > Dropdown Style

This emoji is invalid, please only select emojis from the emoji selector

[jade osprey]

ohh

lets see if it work

it worked!!

thank you!!

[tribal fox]

When I create a ticket, it is created as a subchannel. How can I change this?

[restive condor]

Hey there! Disabled Thread Style -> Dashboard > Panel Configs > Thread-Style

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @tribal fox. You have now been given the <@&535595160189403136> role!

Found 17 servers in total and 2 with premium and permission

[brisk scaffold]

kann mir jemand de ticket channel pingen ich find den gar nirgends

[restive condor]

Hallo, hier: #🎫│make-a-ticket

[brisk scaffold]

dankeschön

[dreamy walrus]

I cant use the /panel command it just comes up with bot did not respond, anybody know why?

[restive condor]

Hey there! Could you run the command /debug in the same channel?

[dreamy walrus]

I will try.

[dreamy walrus]

It says the application did not respond.

[restive condor]

Ticket Tool is missing the SEND MESSAGES permission for that channel

[dreamy walrus]

Thank you!

[calm agate]

My Iptv is lagging and channels keeps repeating

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

You are in the wrong server unfortunately

[rugged pivot]

Please help

I choose the drop down style and everything is linked to panel and ready but my ticket still has the button

And I disabled it

[restive condor]

Hey there! Did enable Dropdown Style?

[rugged pivot]

Yes

[restive condor]

Did you update or resend your panel?

[rugged pivot]

I didn't resend

Do I have to resend

[restive condor]

You will need to either update it or resend, yes

[opal fjord]

why is there no voting anymore

[austere forge]

Hey, it won’t be coming back

The developer wants to replace it with a different system, there’s no eta right now

[scenic aspen]

I added ticket tool to my friends server and server isn' showing up in the ticket tool dashboard please help.

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[restive condor]

Hey there! See above ^

[dark scaffold]

hi help please ;-; i creating my reaction panel but after a few seconds it keeps disappearing and i have to press send again on the dashboard how to bypass this

[jade osprey]

is it possible so u can change the name of the ticket as it is created

[austere forge]

Hi there, make sure to look in the audit log if one of the bots is not delete messages of Ticket tool

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[austere forge]

Hey ! see above

[jade osprey]

ohhh u need premium

ok thx

[austere forge]

you're welcome

[opal fjord]

oh alright, which system? and when will it release cuz i already payed the 6€ lmao

[austere forge]

did you buy premium ?

[opal fjord]

yes

it updated my role now too

[austere forge]

perfect ! Thank you choising Ticket tool see below

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[opal fjord]

thank you @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #27 - 149)

[austere forge]

you're welcome

[sour mica]

/help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[sour mica]

How can I unban a character?

[full dune]

Guys, for some reason users cant sent attachments on the tickets

But if we look into the "personal-suport" (the bot click channel) they can send it

Is there a way to make it possible to send images ?

[austere forge]

Hi there, go to Dashboard > Panel configs > Permissions > Ticket Owner Permissions - Attach Files

[sour mica]

???

[austere forge]

Hey! Is your problem related to the Ticket tool bot?

[wanton wadi]

How can i make the ticket where the person that opened the ticket can ONLY see it?

[austere forge]

Hi there, do you want to set up Ticket tool on your server to have the ticket system right?

[wanton wadi]

Yes

[humble sequoia]

@sour mica

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[sour mica]

Yo! I don't fully understand the steps of my actions

[austere forge]

see above

[austere forge]

#🆘│community-support message 🙂

[wanton wadi]

Im talking about everyone can see the ticket not just the person who opened the tick

[austere forge]

oh alright
Go to Dashboard > Panel configs > Permissions > Everyone Role Permissions EDIT OPENED View Channel

[placid night]

Hii! I can't access the transcript of the ticket.. when i try this shows up

[restive condor]

Hey there! Transcript links expire after a few days, please use the ''Direct Link'' button again to generate a new one

[placid night]

well when i click direct link it says "this interaction failed"

[restive condor]

Can you screenshot the entire transcript message please?

[placid night]

sure

[restive condor]

Was this transcript saved with the premium bot and now you're using the white bot? (Or viceversa)

[wanton wadi]

Didn’t work i dont think

[austere forge]

the changes are applied to new tickets and not old ones already opened.

[wanton wadi]

I made a new one and it didnt seem to work

[austere forge]

can I get your server ID?

[placid night]

no, we always used the non premium one

[wanton wadi]

Sure like an invite?

[restive condor]

Does it work for anyone in the server at all?

[humble sequoia]

━━ Person's inquiry has been moved to a ticket ━━

[placid night]

No

[graceful iris]

Hello does anyone know how I can get a bot that sends an automated message in a ticket once its open like 'Choose who you would like to talk to'

[placid night]

We also tried for multiple transcripts and none of them work..

[restive condor]

Can you run /debug in your transcript channel?

[placid night]

i’ll try now

[restive condor]

Ticket Tool is missing the VIEW CHANNEL permission for that channel

[placid night]

this was it😂 Thank you so much!🫶

[iron night]

Gave +1 Rep to @restive condor (current: #6 - 586)

[placid night]

also one more question.. is there any way i can check who has access to the bot?

[restive condor]

Anyone with Administrator permissions has default access to the dashboard, along with any dashboard roles you have setup

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

May 7, 2024, 9:23 PM

[placid night]

ok thank you, but if one of the moderators invited the bot and they don’t have admin perms anymore, can they still access it?

[iron night]

Gave +1 Rep to @restive condor (current: #6 - 587)

[restive condor]

Nope, they cannot

[placid night]

thanks for the help!

[lyric umbra]

ola

[humble iris]

How do i @ a role everytime someone opens a ticket again?

please @ me thanks

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[shut bolt]

@humble iris

[humble iris]

thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt (current: #1 - 1320)

[humble iris]

wait a sec @shut bolt

don't see it

[lament portal]

Oi

[shut bolt]

Ah you said reopened, my bad head to the Reopened Message and place the mention there

[humble iris]

nothing still...

just need a picture on where to add the role

[shut bolt]

If you click the link I gave you it will redirect you to the message editor I indicated

[humble iris]

doesn't let me @

or type

[shut bolt]

You'll need premium to edit that field

[humble iris]

so your saying i can't @ a role..

i need for when ppl open tickets

i have in my other groups

[shut bolt]

Open != reopen

[shut bolt]

The original information for the opening is here

[elder quartz]

how do I setup something like this 😭

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[shut bolt]

@elder quartz

[humble iris]

like i said, i need for when the ticket is opened already..

just need a picture where to put it

[shut bolt]

You've been provided the information on how to edit both the ticket message and the reopening message as well as a screnshot of the field you need to edit to achieve what you are looking for.

[humble iris]

n the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})

you just told me i can't type here..

[shut bolt]

For the reopening message, you'll need premium to edit that field. For the Ticket Message aka the First Opening message you don't need premium and should follow the instructions you are quoting

[humble iris]

didn't work thanks tho

[iron night]

Gave +1 Rep to @shut bolt (current: #1 - 1321)

[shut bolt]

What specific message are you looking to edit?

[humble iris]

put the role ID

ticket message once opens should @ owner role

[shut bolt]

Send a screenshot of what you have set on the dashboard

[humble iris]

the role ID, can't send SS now.

was in the ticket message

[humble iris]

was in this

where it says ticket opened by ..

[shut bolt]

Then copy and paste what you have set on the dashboard

[humble iris]

1167488520621936641 will be with you shortly!

Please put items you have for sale here!

Business Hours:
Sunday- Friday
Saturday: Nights Only
To close this ticket react with 🔒

[shut bolt]

You missed the brackets

{1167488520621936641}

[humble iris]

nothing

[shut bolt]

What's your server's ID?

[humble iris]

I did on my own

[shut bolt]

Fantastic

[quiet pagoda]

can you setup tickets on a specific message in your server or does ticket tool have to create the message specifically for the tickets?

[finite plume]

Yes you can just use command id:guide

[earnest slate]

hi i am in a server which is invite to win a mcfa in which i accidently made a ticket and now it is not letting me close the ticket as i have more invites but it is not removing the acc now i tried rejoining the server but now the tab was also gone now i have nothing and i cant even make a ticket as it says i already have one ticket but there is no ticket

[fallen fiber]

how do I cancel the 7 day trial on the website I’m so confused 😭

[idle flint]

Once the trial has started, it cant be cancelled unfortunatley.

[idle flint]

You will need to speak to the owner/admins of that server

[fallen fiber]

Oh
I don’t exactly want to be charged that’s all so I was wondering if there was any way to cancel it before any charges could be made 😞

[idle flint]

The 7 day free trial is just that, a free trial, it wont then go on to charge you or anything like that, unless you have somehow also subscribed via your discord account

simply clicking the free trial button wont then follow on to any charge etc

[fallen fiber]

Ohh okay! Ty for answering !

[iron night]

Gave +1 Rep to @idle flint (current: #20 - 265)

[earnest slate]

they are not awnsering

i have dmed them but they just dont answer

[idle flint]

Unfortunatley, we cant help you, you will just need to wait for them to help 🙂

[earnest slate]

hmm

ig

thx

[turbid saffron]

Hi, does anyone know how I can add a normal member to be able to see when tickets are made?

[dawn lake]

$add {user}

[turbid saffron]

Where do you type that? I tried using the /help command but it's not working

[dawn lake]

$help use it

[humble sequoia]

Ticket Tool Help Menu

Ticket Tool is the only ticketing bot you'll ever need! Explore its features and set the best ticket system for your server!

<:CommandIcon:1018980659064221746> Commands

Browse through Ticket Tool's commands list and find new utilities!

<:TextIcon:1018980662881030144> FAQ

Solutions for the most frequent questions our users have when implementing the bot on their server.

<:Setup:1034174646788030664> Setup

The steps to follow when setting the bot for the first time on any server

[digital sinew]

no puedo recibir los mgls no funciona enlace. I cannot receive the mgls link does not work

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[digital sinew]

ok

[graceful kestrel]

$help

[humble sequoia]

Frequently Asked Questions

Identifiy the number of your question and select it using the menu at the end of the message
- How do I create a panel?
- How do I send a panel?
- How can I grant my team access to tickets?
- How do I add/remove users from a ticket?
- How to automatically ping my support team on a ticket?
- How do I set what category tickets are created in?
- How does claiming work?
- What is the prefix and how do I change it?
- How do I limit the number of tickets a user can create?
- How do I set a transcript channel?
- How do I set permissions for tickets?

[graceful kestrel]

How do I cancel my subscription

[austere forge]

Hey !

see below

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

[wanton wadi]

Whats the difference between Premium and Normal?

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations
Claiming
Advanced Ticket Statistics

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly (Open a billing ticket in #🎫│make-a-ticket to receive additional information on this matter)

[limber portal]

See above

[wanton wadi]

Ok 👍 ty

[solid cape]

is it possible to change the color of this embed?

[zinc marlin]

is there anyone who can help me add the bot to my discord i have tried multiple times

[charred gate]

Hi, somehow users are not able to post attachements in tickets they open while persmissions are set such that they should be able to. What could I try to solve this?

[bitter shoal]

Im having an issue where closed tickets still stay in our open ticket category instead of a closed ticket section we have. It was originally working but recently has stopped working.

[wicked ether]

@humble sequoia Bhai please un ban kr do please bhai mai ab minus nhi krunga

Please bro help

[slate bronze]

how to set a time limit for creating tickets at 1 HOUR

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[austere forge]

Hey! Unfortunately no

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[austere forge]

hi there, see above

[austere forge]

Hi there, Go to Dashboard > Panel configs > Permissions > Ticket Owner Permissions - Attach Files

[austere forge]

Hi there, have you defined a Category closed on the Dashboard ?

[rustic pollen]

how do I rename the ticket when it is opened eg ┇⋯➤-ticket#0001

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[austere forge]

hi see above ^^

[rustic pollen]

oh ty

[iron night]

Gave +1 Rep to @austere forge (current: #27 - 150)

[charred kite]

discord does not want to make a payment in any way (all card details, etc., everything is working). Is there any way to buy a code just by transfer? I already have a server for 10,000 people waiting for the second day.

[austere forge]

Hi there, pls open a ticket Billing Team they will help you

#🎫│make-a-ticket

[bitter shoal]

Yes. Ive checked the dashboard, Both open and close categorys are set correctly. Atleast what i can tell

[austere forge]

Is the closed category full?

there is a limit of 50 channels in a category

[heady cosmos]

When people try opening a ticket it doesnt work for them

a user said he doesn't have perms for it

[bitter shoal]

ohh

[bitter shoal]

That might explain it. I can set a timer for tickets to be deleted right?

[rustic pollen]

can you help please, how do I make different buttons eg, one for general support who all mods can see, another to report staff for only admins

[austere forge]

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[austere forge]

see above ^^

[austere forge]

That's the reason 🙂
Exactly, you can use automation

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[bitter shoal]

Perfect. Thank you for the assistance

[iron night]

Gave +1 Rep to @austere forge (current: #27 - 151)

[austere forge]

you're welcome dude

[limpid flame]

Hey, so I'm in the process of creating a proffesional discord for a game I play, and I need a player and staff report button. I have the buttons set up, but some little in depth problems are setting me back. How do staff claim/join tickets? How do I make a staff ticket only a certain head staff member can access, and a report player ticket that all staff can access? Why do I keep getting the error that U can't transcript tickets to a channel because it doesn't have the perms? I've spent hours perfecting what I can but am not able to understand these few things.

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[lean marsh]

I have same issue with this one, I already double checked permissions and everything is same as before. Did I miss something?

[pseudo ravine]

Hey there. Could I get the server ID

[lean marsh]

1214475663570894878

[rustic pollen]

it didn't help

I'm still very much confused

[pseudo ravine]

What error do they get?

[lean marsh]

category permission issues

[pseudo ravine]

Ticket Tool needs the View Channel permission in the #Applicants category

[heady cosmos]

i cant find any support team only button

[lean marsh]

fixed, but why do we need to override permission on role Ticket Tool if the role itself has already view channel permission?

[charred gate]

Yeah I found this and turned this on already but it still isn’t working.

[pseudo ravine]

More than likely, the @everyone role is denying the permission in the category

[humble sequoia]

━━ josh's inquiry has been moved to a ticket ━━

[lean marsh]

weird. thanks for the support

[iron night]

Gave +1 Rep to @pseudo ravine (current: #9 - 443)

[pseudo ravine]

You're welcome, glad I could help!

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[limpid flame]

There's no way to claim tickets without paying premium? Then how are tickets supposed to work with the free version of ticket tool? Only the owner can see them?

[bitter shoal]

Just upgraded to the gold but it hasnt updated yet.

[pseudo ravine]

Hey there. You'll need to add Support Team Roles so your staff can see the tickets

Regardless if you have premium or not

[pseudo ravine]

Hey there. Have you clicked on the Sync button in your dashboard?

[bitter shoal]

Is it really that simple?

Ok apparently it is that simple. Thank you again for helping

[rustic pollen]

how do I change the embed message

[bitter shoal]

Thanks Jstitch

[pseudo ravine]

You're welcome, glad I could help!

[pseudo ravine]

Hey there. For which message specifically?

[bitter shoal]

Thanks @pseudo ravine Just making sure you get the credit

[iron night]

Gave +1 Rep to @pseudo ravine (current: #9 - 444)

[rustic pollen]

that embed

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[rustic pollen]

that's the msg

I need the embed

[pseudo ravine]

Yes, the embed is there

You just need to tap on Embed Editor

[rustic pollen]

oh do I need premiumm

[jade topaz]

hi i have the ticket tool all setup but all my members can see the the message that makes you see the ticket any tips?

[restive condor]

Hey there! As in, all your members can see all the tickets?

[jade topaz]

i can see and other people with the owner roll can see

[restive condor]

So you'd like for people with the owner role to not be able to view tickets, correct?

[jade topaz]

no sorry i want anyone to be able to open a ticket and use it but nobody except the member roll can use the ticket tool

this what it looks like to other members

[restive condor]

Hold down on the channel's name (from the channel list) > Edit Channel > Permissions > Go into the @everyone role and READ MESSAGE HISTORY

[jade topaz]

YES thanks it works tysm

[heady cosmos]

tf

[amber schooner]

؟

[pseudo ravine]

Could the both of you try refreshing the dashboard

[bleak flicker]

for some reason its not showing me my server on the website even tho i invited it

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[bleak flicker]

ty

[pseudo ravine]

You're welcome, glad I could help!

[austere stratus]

Hello

Please my X account has been suspended.. though I had submitted an appeal but it hasn't been approved.

What do I do not to miss out on the airdrops

Secondly my game points have not been updating

Still showing Zero

Thank you

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[strong isle]

How do I add multiple categories to choose from when creating a ticket?

so I don’t gotta have multiple different channels

[restive condor]

Hey there! Would you like for it to be as a dropdown menu or multiple buttons?

[strong isle]

Multiple buttons

Like new member/support/transfer/Q&A you click one you get access to a certain support team

[restive condor]

You will need one different panel per button option, you can then combine them into one, using the instructions below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[strong isle]

$panel ID

[desert lynx]

Hey guys, I have a simple issue that I'm struggling with.

How do I make my ticket tool, have the name of the person who created the ticket as the name of that ticket? Currently they have 0001 etc, as the names.

[restive condor]

Hey there! You can use the {ticket.owner.name} variable in your ticket name

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[desert lynx]

Thank you 🙂 @restive condor

[proper pond]

Hi, I by mistake bought ticket tool premium for the wrong server, is there any way I could get my refund ?

[restive condor]

Hey there! Yes, see below

[humble sequoia]

Refund Request

If you have purchased a Premium Subscription of Ticket Tool through Discord and want to request a refund, you will have to contact Discord Support.
We unfortunately can't handle any of these cases.

Am I eligible for a refund?

Discords Refund Policy states that you can request a refund within 5 days of your initial purchase date.
A prorated refund (partial) can be requested if the bot has been removed by either Discord or the bot developer.

Ticket Tool Premium Refund Request

[proper pond]

I filled this form, it's been 2 days but I haven't received any reply from discord

[restive condor]

Unfortunately, only Discord can handle these requests, so you will have to wait on a response from them

[proper pond]

Alright, thanks

[sleek venture]

How do i get the ticket tool to like make the make a ticket thing Like how do i get this thing in my server↓↓↓

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! See above ^^

Let me know if you have any questions 🙏

[sleek venture]

Thank you😭

After you close a ticket does it auto delete or do you have to delete the chat on your own??

[restive condor]

By default, you must delete it on your own.

But you can have it auto-delete by disabling TWO STEP TICKET in the GENERAL tab
(Dashboard > Panel Configs > General)

[sleek venture]

okay thank you agan!

again*

[agile parrot]

quick question - docs are deprecated and bot customization is yet unsupported, right?

(Gold enabled and active)

[restive condor]

Hey there! No, docs are not deprecated, you can find them here https://docs.tickettool.xyz/

Bot customisation is not available yet, no

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[agile parrot]

@restive condor

sorry for the ping

Would you be able to provide me with a rough estimate as to when 'Ticket Tool' supports full customization? 😉

[restive condor]

Docs are still being used and are actively updated, the changelog hasn't been updated as there haven't been any major updates lately.

All development updates are announced in #📣│bot-news

[restive condor]

Unfortunately, I wouldn't know but it's something our development team is working on releasing, so as soon as possible 👀

Thanks for your interest though!

You can grab the development updates role from id:customize

[agile parrot]

Well, thanks for the quick response and the update!

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #6 - 590)

[agile parrot]

😄

[flat vale]

Lkod

[keen minnow]

What happens when you reach the closed ticket limit? Does it stop creating tickets or does it start deleting the oldest ones?

[storm geyser]

Anyone else having this issue?

That's on the Website

[hardy horizon]

what url is it asking for

hey im jst wondering how i am able to add this gif as a url

please help me

[humble sequoia]

━━ Aura ; DM FOR MM's inquiry has been moved to a ticket ━━

[dawn lake]

https://cdn.discordapp.com/attachments/776680605517742090/1237984518237847642/amcgiraffe.gif?ex=663da26d&is=663c50ed&hm=764d2310a12ce0bcf019cf27a37e8b89a4952a5a52b7712f7a5280ee2bf84175&

[dawn lake]

Copy the messages

[gloomy oxide]

Dumb question lol I'm new to ticket tool but how you got this written out on ticket tool how do you do this? And not the nickname but write something and the bot posts it

[digital sinew]

puede alguen explicarme como abrir un tiket para reclamar mis mgls. Can someone explain to me how to open a ticket to claim my mgls?

[toxic bane]

can someone help me when i try to close the ticket it says System Failure: Invalid Form Body
components[0].components[1].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[idle flint]

Transcripts can only be viewed if saved to a channel, they can’t be viewed on the website (we don’t store your transcripts anywhere)

[idle flint]

Using custom commands:

[humble sequoia]

Custom Commands

Custom Commands are used to send a predefined response to your channels. Commands will only respond if the command itself is used, it will not function if you put the tag into a sentence.

To create commands, go to: Dashboard > Custom Commands > New. After creating and naming one, you can edit the command trigger and behaviors. Tap on the edit message button to edit the response of the command.

[idle flint]

Check your config, you have an invalid emoji somewhere, probably your buttons.

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[toxic bane]

can u join vc and help me pls

@idle flint

wont even take 2min

[idle flint]

Nope, but you can head to #🎫│make-a-ticket if you want some further support - we don’t do support in VCs

But, just take a look at the info, look at wherever you have changed your emojis and it should be easy to find your issue 🙂

[toxic bane]

i tried

i changed my emoji

and still says saem thing

idk what to do

[idle flint]

The text next to the emoji cant be there

[toxic bane]

ok

thank u so much really appricated

[royal elbow]

Hello, do you need a marketing?

[rose light]

Hello, how can I make it so only ticket owner can close tickets?

[humble sequoia]

Button Options

Enable Button
Hide or show the button

Emoji
Select an emoji to show on the button
You can either select one or use a valid Emoji ID

Button Text
Edit the text that's shown on the button

Button Color
Select one of four colors for the button. Grey, Green, Red, Blue.

Support Team Only
Enable this to only let your support team click that button

Allowed and disabled roles
Edit what roles can use or not use this button

$buttonoptions

[idle flint]

No specific way to only allow the ticket owner, but you could disable or enable specific roles to only be able to use the Close button (depending on how your roles are set up in your server, this should do the trick for you)

[rose light]

well the thing is, everyone should be able to create tickets. and only the owners should close own tickets

[idle flint]

Again, depending on how you have your server configured etc, if you have it default, only the ticket owner and your support team members should be able to see the ticket? Just disable your support team roles from using the close button?

[royal elbow]

..

[idle flint]

if you have changed the configuration to make your tickets visible to everyone in your server, then unfortunatley, no real way to achieve what it is that you are looking to do

[rose light]

That's what I have. But also people with the support roles should be able to create their own tickets and only they should be able to close their tickets

[idle flint]

Do we need a marketing? no, sorry

[idle flint]

just tell your support members not to close the tickets ? Your support memebrs are obviously trusted members of your community, you should be able to trust them to not close the ticket if you tell them not to ?

[royal elbow]

There is no way to become a marketing

[rose light]

the thing is, these support members are like 300+ people, they aren't a moderators, but just assigned to specific tasks

if anyone of these 300+ people can close tickets, it's not good

[idle flint]

welp, I have given you all the options that are available to you - there is no selectable option of "only ticket owner can close ticket". You can always suggest it in #💡│suggestions

[rose light]

Understood

[idle flint]

For older transcripts (that dont have the button), click the Download button (the downwards arrow) - it will download a HTM< file that you can open in a browser

[digital sinew]

no puedo recibir los mgls no funciona enlace

[lime cape]

Is there anyway to get deleted tickets back

[rose light]

does it have own permission to click it?

like prevent specific roles from clicking on it

anyways, how it's called internally the button thingy, just to search more about it?

[digital lagoon]

I want to run a bot to use ticket tool commands, is it possible?

[limber portal]

Yes - add the bots id in dashboard > server configs

[limber portal]

Dashboard > panel configs > buttons > close ticket button > allowed / disabled roles

[jade topaz]

Bot aint workin?

[limber portal]

The bot is working ^^

[rose light]

Already looked into it, I'm more interested in the permission if it has a name or not

like there. if it's listed and if so, how it's called?

[limber portal]

Which permission do you mean?

[rose light]

to click the button

or view the button

[limber portal]

That screenshot you send lists discord permissions. There’s no direct discord permission that allows you to interact with buttons.

There’s also no way to hide a button. If they can see a channel, they can see the button.

[rose light]

Well, that's truly unfortunate for me then

[limber portal]

What were you looking to achieve?

[rose light]

Wanted to set it up so only ticket owner can close tickets

no other people can even close their tickes (except of admin)

[limber portal]

You can set the support team role as a disabled role

[limber portal]

^^

[rose light]

yeah, I'm aware

but I also don't want the support team role to close the tickets

my use case is a bit different than usual mod report services

what I want is the support team to view the tickets, but not close them

[limber portal]

Not sure I understand, adding it as a disabled role would prevent the support team from closing tickets.

[rose light]

but also when a support team role member will make their own ticket, they won't be able to close it

as ticket owner

[limber portal]

Ah, you have support team members creating tickets as well!

[rose light]

that's right

[limber portal]

My advice would be to setup a different panel for staff.

[turbid saffron]

Is there a way for a message to automatically be sent in a ticket when it is created?

[limber portal]

This could go in a staff channel and could go straight to admins - you can also use additional roles to let other staff view if wanted

[rose light]

the thing is, there's no staff. the support role members are just regular users that are assigned to do specific tasks

as I said, my use case is a bit different

[limber portal]

There is already an automatic message sent. This is the ticket message and can be edited in dashboard > panel configs > messages > ticket message

[limber portal]

Right - a second panel is still probably the way to go though. You can potentially set it so only users with that role can open a ticket under that panel

[turbid saffron]

Thanks 🫡

[iron night]

Gave +1 Rep to @limber portal (current: #10 - 432)

[limber portal]

You could use multpanels, and say if you have x role click button a, or x role click button b

[rose light]

what I need to do is the support team members creating their own tickets and then other team members reviewing them, but not closing them. if they all have the same roles, what does it solve?

[limber portal]

You are right - your use case is different.

I can potentially advise having a role of trusted ‘closers’ set up, who have permission to use the button. Or you may just have to accept that only the ownership / admin team can close them.

[rustic pollen]

this bot have sticky messages?

[limber portal]

Hey, no.

[rustic pollen]

do yk what bot does?

[rose light]

however the issue is that the ticket count would go in hundreds or so. it would be a chore to have to review each other and close them manually

[limber portal]

With premium, you could have automation enabled and have them closed after a certain amount of time

Apologies there isn’t a more concrete solution

[rose light]

well, a timer isn't a good solution, but probably makes sense to add a like 6 months timer

how much the premium costs? and how long does it last?

[humble sequoia]

Discord Ticket Tool Premium

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[limber portal]

Unfortunately there is a limit of 7 days on automations however

[rose light]

well, it won't work for me then

[limber portal]

Yep, not sure what else to offer in terms of advice.

[rose light]

Maybe it would be possible to make it a new feature?

to allow only ticket owners to close their tickets

[limber portal]

s!suggest in #🤖│bot-spam

You may have to do some explaining however

[rose light]

well I have posted one already

[limber portal]

As this is theoretically possible, but not with your case

[limber portal]

Gotcha - I will add an explanation for the manager who reviews it so they don’t deny it on the case it’s already possible

[rose light]

sounds good, thanks!

[limber portal]

No worries

[digital lagoon]

godamn, thats cool, thank you ❤️

[iron night]

Gave +1 Rep to @limber portal (current: #10 - 433)

[small radish]

I have a problem with the transcript feature. i have them saved in a chat and useally i can open the old chats and like read them. but now when i try it says "Invalid Request"

What do i do :c

please ping when answering ^^

[humble sequoia]

Transcript Links

Due to an update Discord enforced on their API on December 15, the attachment URLs are valid only for a certain time. In order to ensure you can visualize your transcripts on our website Ticket Tool provides you a Direct Link button that will provide you with the last valid URL for you to see your tickets!

$transcripts

[idle flint]

Please see above - a discord update means that older links won’t work - you would need to use the download button on the transcript for those older ones

[idle flint]

This explains it too

[small radish]

but they arent over 14 days old

not even the first one are 14 days old.. and i could go into them alll yesterday

Wait!

i think i found the problem

thank you windy! ^^i think its solved!

[idle flint]

All good 👍

[small radish]

[dawn plume]

What are the correct ticket tool variables that i can use here?
i cant find it anywhere and discord variables dont work

[austere forge]

Hi there, the Ticket tool bot is not designed to perform variables to know when a user joins a server or when they join Discord

[dawn plume]

☹️
alright thnx

[austere forge]

don't worries 🙂

[quaint citrus]

What is the best premission settings for TikTok Tool as my members are having tough time to find the ticket open new channel

[dawn plume]

ask them follow the ticket catergory from channels and roles

[quaint citrus]

where should i ask?

here?

[dawn plume]

in your server
at the top of the channel list

[tall oyster]

Heya! I've been struggeling with some of the persmissions for a while now. I've added all the correct roles to the right tickets in the supporters role box but still some of the admins can not see the tickets and I'm clueless what to do next. Does anyone have time to think along with me?

[pseudo ravine]

Hey there. Can you send the server ID here

[tall oyster]

567699721343336448

there u go

[pseudo ravine]

Which panel was having this issue?

[tall oyster]

multiple actually

can you see the names of the pannels, so if I say which one you are aware?

[pseudo ravine]

I can see your whole dashboard, just to see what may be causing the issue

[tall oyster]

alright, one sec

weird, our admins have been telling me they can't see the right tickets but now that I tested it again it looks like it's all working