🆘│community-support

[restive condor]

Hey there! Unfortunately, this is ultimately up to Discord. You will have to wait on a response from them

Hey there! Yes, but that's a premium feature

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[glad shuttle]

Ahhh, thank you!! I completely spaced on where that was. I was pretty sure it was premium, but I couldn't remember because it's been so long since I've needed to use something like that 🤦‍♀️

[iron night]

Gave +1 Rep to @restive condor (current: #8 - 465)

[pine tinsel]

I completely forget where to change how many tickets a person can have open in a certain panel at one time anyone have an idea

[restive condor]

Hey there! Dashboard > Panel Configs > Limits

[pine tinsel]

thank you

[iron night]

Gave +1 Rep to @restive condor (current: #8 - 467)

[digital path]

is there a way to give perms to access the /add [person] to ticket, but perms to prevent the use of other commands?

[restive condor]

Hey there! Yes, Dashboard > Command Configs > ADD

[digital path]

🙏 Thank you!

[iron night]

Gave +1 Rep to @restive condor (current: #8 - 469)

[slow maple]

Is the website down?

[restive condor]

Hey there! No, what seems to be the problem?

Actually, it was down momentarily while a change was being made. Should be fully back now

[olive zephyr]

Where can i manage the tickets so it makes the tickets in a certain category ?

[restive condor]

Hey there! Dashboard > Panel Configs > Category

[olive zephyr]

I feel like i am either blind or blind

I see it now thank you😭

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #8 - 470)

[covert minnow]

Hey guys, I have an issues with the server I'm managing. I was configuring the ticket tool for some more fancier look and throughout the process Ticket Tool stopped tagging people that create ticket. In the place of tag I only get their ID without a link. I've been using {user} for this. Did anyone hese have this issue?

[restive condor]

Hey there! Please use {ticket.user}

Ah, my apologies. I see what you mean now. They both do the same thing.
What you're referring to is a Discord cache issue.

Users that aren't cached into your Discord client, will appear as @chilly flame instead of a mention, please rest assured they are being pinged if the mention is blue and outside an embed messsage

[covert minnow]

I was doing the embed part wrong. I used {user} in the field title. Thanks on help @restive condor , much appreciated.

[iron night]

Gave +1 Rep to @restive condor (current: #8 - 475)

[eager jasper]

#📌│automated-support

[reef lion]

Então, eu comecei o free trial do bot premium e não consigo convidar ele pro meu server

So, I started the free trial of premium bot, and I cant invite he to my server

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[restive condor]

Olá! ^^

[reef lion]

Oiee

deixa eu ver se agora consigo...

[restive condor]

Perfeito

[reef lion]

Está pedindo uma key para eu dar redeem...

[scenic plinth]

Você comprou premium?

[reef lion]

comecei o free trial

pra teste

[scenic plinth]

Vá para as configurações do seu servidor e encontre o menu suspenso para selecionar o bot que deseja usar, neste caso, o bot premium.

Você não precisa resgatar uma chave para ver isso.

[reef lion]

menu suspenso?

[scenic plinth]

Guia "Configuração geral"

Desculpe, "Configurações do servidor"

[reef lion]

Tudo bem, agradeço

[scenic plinth]

Que bom que pude ajudar

[glad shuttle]

Hello! No one in my discord can open a ticket all of the sudden. It tells them they don't have permission.

[restive condor]

Hey there! Could I get your server name or iD?

[glad shuttle]

One sec

1202992039126376458

[restive condor]

You have the ''Guild Wars'' role blacklisted
Dashboard > Server Configs > Blacklist Roles

[glad shuttle]

wtf

Must've been a misclick earlier then, thank you!

[reef lion]

É um pouco besta isso, porém, quando eu começo o free trial, como eu posso convidar o bot para meu servidor? Não consigo de jeito algum...

Tenho quase certeza que perguntei isso um pouco mais para cima...

[scenic plinth]

Na mesma guia em que você selecionou o bot anteriormente, clique no botão azul “convidar bot premium” logo acima dele.

[reef lion]

e depois basta eu usar o /botswitcher?

...

[scenic plinth]

Se você já selecionou o bot premium, não, não precisa.

Posso obter o ID do seu servidor, por favor

[reef lion]

Claro!

1134657604694577162

[scenic plinth]

Um segundo

[scenic plinth]

Desculpe, o Chrome não está cooperando.

Na aba de configuração do servidor que você estava anteriormente, vá em “bot premium” e vá em “Selecione o bot que você gostaria de usar neste servidor”. Selecione o Premium Bot no menu suspenso e salve.

[reef lion]

Perdão pela demora, vou tentar

Ok

agora eu posso tirar o antigo bot?

@scenic plinth

ah, perdão

?

[nova fulcrum]

how do i reopen a ticket after its been deleted?

[deep merlin]

how do i get rid of this

[idle flint]

delete channels

[deep merlin]

how

[idle flint]

there is no way to re-open a deleted ticket

[idle flint]

are you getting the error in a server you own/are the admin in?

[deep merlin]

none of the above

its for a game

[idle flint]

unfortunately there isnt anything you specifically (or us as the support team) can do then other than let the server owner/admins know you are getting the error. They are the ones who need to fix it by deleting channels within their server.

[deep merlin]

oh ok

[scenic plinth]

Sim, se ainda não o fez.

[slow light]

hello, does anyone know which option gives permission to see the claimed ticket category?

we have a specific role that is unable to see the ticket after it's claimed.

[humble sequoia]

User's issue has been solved in another channel.

[short kettle]

i am trying to integrate discord in to slack i and need the ticket tool to notify support staff in a privite channel not in the ticket it self

[short stump]

Hello! By “slack” I assume that the server is called “slack”

And what you’re saying is you want ticket tool to ping your staff role in a different channel when tickets are created and not in the ticket itself?

[short kettle]

no slack is a different application i need to have a permeant channel that only staff can see which @s my support role every time there is a ticket so my script can see that @ and notify my Help desk Team on slack that there is a ticket on discord

sorry if it confusing

[short stump]

I don’t believe what you’re looking for is possible. The closest thing would be a private thread attached to each ticket but even then, ticket tool wouldn’t ping there sadly

[short kettle]

so there cant be a seperate channel that says "@support you have a new ticket"?

[wild spire]

maybe with a workaround.
If you enable logging in dashboard > logging.
Enable ticket tool to send logs when a ticket is created and have another bot ping your team when it sees a message from Ticket Tool.

I suggest making a suggestion with @lone condor
Ask for an automation upon ticket created and let the custom command send in specified channels

[short stump]

I’m about 99% sure that you can do that. Most times people just don’t mind having the ping in the channel

[short kettle]

as a IT help desk company we are trying to use someing that is more base arround the younger generation

[short kettle]

reason i am asking is i need a ping in a certain chat so my script via zapier send me a notification on slack

[short stump]

Gotcha brother, it seems maud has a possible workaround for you so i recommend trying that out ((:

Feel free to type here again if there’s any issues with that at all!

[desert tangle]

please help me, i am not getting captcha pictures or images or digits

[real cobalt]

.

I meant like making it into one

Like on panel with several tickets

Already tried it

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[idle flint]

^^ wrong server, we cant help, sorry

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[austere forge]

Hi there, see above

[real cobalt]

Ahh

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #34 - 98)

[austere forge]

You're welcome, glad I could help !

[real cobalt]

Ok

np

how do I ad custom emojis from my server into the embed editor

and to ping custom roles

@austere forge

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[limber portal]

^^

[real cobalt]

ty

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #34 - 99)

[limber portal]

you need to put it in the emoji format: <:name:id>. You can find the id by doing $ID emoji in your server.

[real cobalt]

Ok ty

[austere forge]

not me to help you

[real cobalt]

thanks @limber portal

[iron night]

Gave +1 Rep to @limber portal (current: #10 - 404)

[real cobalt]

@limber portal

[real cobalt]

I need it in ONE panel with MULTIPLE tickets

Like this

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[austere forge]

follow this guide.

[real cobalt]

ok

AH\

Let me try

TYSM

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #34 - 100)

[real cobalt]

Great staff

[austere forge]

no problem

[real cobalt]

Uh

I need to do screenshare @austere forge

nvm

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #34 - 101)

[real cobalt]

thanks @humble sequoia

[queen finch]

Hi, is it possible to use ticket tool to print all server logs in a channel (like user quitting, messages modification or delete, etc.) ?

[austere forge]

Hi there, not possible
only for ticket details (create, delete ect)

[queen finch]

Ok thank you

[iron night]

Gave +1 Rep to @austere forge (current: #34 - 102)

[austere forge]

you’re welcome

[queen finch]

Do you know a good bot that is easily usable to manage these other types of logs?

[austere forge]

Unfortunately I couldn't tell you :/

[spare slate]

can someone help me set this up

doesnt work for me

[idle flint]

can you be more specific, what isnt working

[spare slate]

everything..

cant select channe;

[idle flint]

getting errors?

[spare slate]

no

i cant find how to make the place where people can make tickets

i got a channel for it

like select roles but for the ticket

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[serene pumice]

Someone explain what's happening here

[leaden oyster]

i can't use vote tickets to reedem ticket tool gold?

[restive condor]

Hey there! Ticket Tool is missing SEND MESSAGES permission for the tickets category

[slender minnow]

Please refer to this -> #📣│bot-news message

[serene pumice]

Thank you ik what I did wrong FS 😂😂

[iron night]

Gave +1 Rep to @restive condor (current: #8 - 476)

[leaden oyster]

ty

[iron night]

Gave +1 Rep to @slender minnow (current: #13 - 378)

[spice cloak]

hey can sm1 help me, how do i switch my bot to gold when i js bought it

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[restive condor]

Hey there! See above ^^

[spice cloak]

thanks love you dan

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #8 - 477)

[spice cloak]

hey @restive condor i couldnt do it

oh sorry

i just bought it through the bot

[restive condor]

Did the premium bot join the server?

[spice cloak]

no i have the white one

[restive condor]

Use the invite to the premium bot. Press on ''here'' to obtain it

[spice cloak]

done

will i have to redo all my tickets and stuff, like the configs and msgs

[restive condor]

Everything is saved on the Dashboard, you will just have to resend it with the premium bot

[spice cloak]

oh bet

okay thank you dan love u

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #8 - 478)

[hybrid basin]

If someone opens the ticket, Auto Admin/@everyone will be mentioned. There is no such system

[round ruin]

No

[pulsar tiger]

+rep @timber kernel

[iron night]

Gave +1 Rep to @timber kernel (current: #26 - 186)

[pulsar tiger]

Very helpful

[restive condor]

Hey there! You can edit the ticket message to include such pings

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[hybrid basin]

tnq Solve

[stray surge]

is there a way to make it so tickets only get transcribed if, for example, the name matches certain parameters?

[pseudo ravine]

Hey there. Unfortunately that's not possible

[stray surge]

suggestion posted

[jade topaz]

İm text /setup say "The application did not respond"

[restive condor]

Hi, could you use /debug please

[jade topaz]

said the same thing(I use translate)

[covert swallow]

Make sure the bot can send messages in the channel via the channel permissions

[jade topaz]

Thanks, I did but now it happened

[thorny island]

Hello! does Ticket Tool have a feature to send a message (as staff to a member) through a ticket anonymously? I was in a server once where staff could communicate through the ticket bot without displaying their own username, and I could have sworn it was ticket tool, but so far I have not found the feature. Thank you in advance!

[pseudo ravine]

Hey there. Unfortunately Ticket Tool does not have this feature

[thorny island]

thank you! I appreciate your help

[pseudo ravine]

You're welcome, glad I could help!

[jade topaz]

how do u @ someone in a ticket message

and how do u @ the guy that made the ticket in the message

@r. Welcome @Mhjost & @! monkey ( TAG = WARN ) Will take care of this Ticket shortly!

like this

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[pseudo ravine]

Instead of adding roles, you can add a user mention ^

[jade topaz]

how do i change my ticket name

[jade topaz]

?

[atomic solstice]

also if you want to tag the user who opened the ticket by default it does so when you make a panel, so you can use the same variable {user} which will ping the person who opened the ticket.

The message from Jstich shows you you can follow the embed above to know where to apply this

[jade topaz]

i know that and how do i change my ticket name

[atomic solstice]

You mean the name in the screenshot or the channel name when a ticket opens in your server?

[jade topaz]

no i mean

[atomic solstice]

if the name in the screenshot then just simply click Menu from the screenshot and then click on Rename

[atomic solstice]

if you want to change the Rrss then yes follow the message I just sent above

[jade topaz]

oh thanks

thanks @atomic solstice

[iron night]

Gave +1 Rep to @atomic solstice (current: #20 - 262)

[atomic solstice]

no problem

[untold timber]

What integration do you use for your #1020426768450080899 channel? I use ticket tool premium on my discord and love it, but I noticed how nice your bug reports channel is and I would love to set mine up that way, too

[pseudo ravine]

Hey there. There is no integration. It's just a forum channel, where each channel is a different "bug"

[untold timber]

Oh I see... do you use anything special to show the status updates on the top? That is really cool

[pseudo ravine]

They're just tags

[untold timber]

Ohhhhh, thank you so much!

[pseudo ravine]

You're welcome, glad I could help!

[wanton gate]

Hello, sorry to bother you, I can't figure out how to make sure my moderators can't delete the tickets but the administrators can, thank you

[restive condor]

Hey there! Dashboard > Panel Configs > Buttons > Delete Ticket Button > Allowed/Disabled Roles

&

Dashboard > Command Configs > DELETE > Allowed/Disabled roles

[woeful stratus]

?

[pulsar tiger]

HELP @someo.n.e pls

ITS IMPORTANT FAST

[restive condor]

Hi, how can I help?

[pulsar tiger]

HELP. I MADE A TICKET PANEL RECENTLY AND NOW IN THE NEW CHANNEL IT DOESNT WORK! IS THERE A WAY TO MAKE BOTH IN ONE CHANNEL?

[restive condor]

Hi there, that channel isn't a ticket.

If it was originally a ticket and now it isn't recognised at once, the panel was most likely deleted or the ticket was created through the premium bot (or vice versa)

[pulsar tiger]

huh?

i just made /panel

[restive condor]

The panel doesn't work?

Any error message when you attempt to open a ticket?

[pulsar tiger]

theres not even the message with the react button

its just empty channel

[restive condor]

Did you finish the setup process?

[pulsar tiger]

all 5 steps and i configurated the message in the dashboard too

[restive condor]

Did you send the message via the Dashboard?

[pulsar tiger]

how?

[restive condor]

You can use the "SEND" button

[pulsar tiger]

oh ill try

OHHHHHH im so dumb

thanks

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #8 - 479)

[pulsar tiger]

your very helpful

+rep @restive condor

[restive condor]

There's a cooldown 😅

[pulsar tiger]

oh it was already

thanks for ur fast and helpful help🙂

[robust hinge]

Hello! I am trying to add the "claim" button for my tickets, I have the option enabled however whenever someone opens a ticket the claim button doesn't show. Only the close button is showing. Did I do something wrong? 😅

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[robust hinge]

Ah no wonder, it's a premium feature.

Thank you! I'll sort this out now.

[jade topaz]

كيف يمكنني ان اعرف نقاطي

[restive condor]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[vocal salmon]

where can i get help

[restive condor]

Hi, how can I help?

[vocal salmon]

dan wsg i looking for u

can u check dm real quick ?

its not ticket related

[vocal salmon]

.

if that is alr

@restive condor

ups

didnt know

[restive condor]

Sorry, no. DM staff is against the server rules.

Is there something I can help you with from here?

[vocal salmon]

oh oke bc its says dm open

its not ticket tool related but u seemed very chill and experienced with discord last time, so i thought i would dm u
i hope i do not distub u with work
but i got a major problem in my server. the problem involes 2 channels that are weirly not visible for some members. i have no clue what causes it. i checked the roles for the categorys, for the channels and roles. but i can#t find the mistake that was made. i even deleted the channels and made em new with the same content but they are still not visible, only if u click on the #channel it will lead u there but will disappear over time again. i would really appreciate ur help bc i wanna launch a giveaway tomorrow, and everything should be set and done. if u could help me with that, it would be amazing i

if u cant answer it bc of guidlines all good, i understand

dan?

[restive condor]

Could be part of a Discord bug & the server guides. It happens here too with #🎫│make-a-ticket

[vocal salmon]

is there any way to fix it

[restive condor]

If it does let them access when using the channel mention, then permissions should be good.

If they go to the server overview, they should be able to select "show all channels" that should solve it

[vocal salmon]

okay i will try it

they are both not even in the channels and roles list

how is that even possible

[mild plank]

Im trying to set up the ticket bot so it gives people the option to open the tickets like this how do you do it I don’t remember

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[austere forge]

Hi there, see above ^^

[mild plank]

Thanks you!!

[iron night]

Gave +1 Rep to @austere forge (current: #33 - 103)

[austere forge]

You're welcome, glad I could help !

[mild plank]

@austere forge i have one more thing how do you make it ask question when you open a ticket?

[humble sequoia]

━━ Eddie123's inquiry has been moved to a ticket ━━

[coral nacelle]

bot no worky

[idle flint]

most likely the bot is missing permissions. Can you try a /debug command

[coral nacelle]

vro isnt happy with m

e

[idle flint]

These are the perms the bot is missing in the channel

go into your channel settings and give Ticket Tool the perms listed with a ❌ and try agian

[jade topaz]

Can someone teach me how to make button interactions using ticket bot?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[abstract bison]

Happens when someone without admin perms tries to open a ticket

how can I fix this?

[idle flint]

Check your Create ticket buttons, you have likley restricted who can use the buttons

[humble sequoia]

Button Options

Enable Button
Hide or show the button

Emoji
Select an emoji to show on the button
You can either select one or use a valid Emoji ID

Button Text
Edit the text that's shown on the button

Button Color
Select one of four colors for the button. Grey, Green, Red, Blue.

Support Team Only
Enable this to only let your support team click that button

Allowed and disabled roles
Edit what roles can use or not use this button

$buttonoptions

[hot tiger]

I have a few panels set up, but when I use the command style ticket creation, it always opens the same one.

How can I make it open a different panel?

[olive zephyr]

How can i make it so when a new ticket has been opened, it tags a certain role(s)

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

hi there, see above : )

[olive zephyr]

{@roleid}

Alright

🙏thank [e-mail]

Thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #33 - 104)

[austere forge]

You're welcome, glad I could help !

[sturdy brook]

Its not working

Could somone ping me if they can help me?

[restive condor]

Hey there! Ticket Tool is missing the SEND MESSAGES permission for that channel

[sturdy brook]

oh

its got perms tho

@restive condor

[sturdy brook]

mb

[restive condor]

That's not the channel permissions

Right click on the channel's name > Edit Channel > Permissions

[sturdy brook]

Thanks!!

Thank @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #8 - 482)

[jade topaz]

help please

[covert swallow]

Looks like you put text in the button emoji

[round viper]

Is this how I would subscribe to ticket tool premium in my discord server that I own?

[austere forge]

yup,

make a sure select your server

[round viper]

Ok how can I select my server?

[austere forge]

how did you get to this page? by selecting the Ticket tool profile on your server ?

[round viper]

Yes

[austere forge]

perfect

you are in the right place 🙂

[round viper]

Ok good and Discord support got back to me and refunded my subscription for ticket tool when I accidentally bought it for another server

[austere forge]

all good

[round viper]

So I just hit subscribe now right

[austere forge]

exact

[round viper]

Ok

How do I know if it worked for my server?

[austere forge]

run command /premium

on your server

[round viper]

Ok

I did nothing happened

[austere forge]

sorry, slashcommand

/premium

[round viper]

Ok no worries

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[austere forge]

and see above

welcome premium

[round viper]

It worked thank you so much for all of your help I really apprecite it

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #33 - 106)

[austere forge]

You’re welcome dude

[solemn panther]

im in need of some help. upgraded to premium but cannot switch bots since neither of them are active. not sure what to do

[restive condor]

Hey there! Please use the /botswitcher command in your server

[solemn panther]

i have. i get this for both the white and gold bots

[restive condor]

Can you run /debug please on both bots

[solemn panther]

same thing

[restive condor]

May I get your Server ID please?

You can use the $id command to obtain it

[solemn panther]

1229221677880180817

[restive condor]

You should be good to go. We've selected the Premium bot
Feel free to change it via the /botswitcher command

[solemn panther]

Thank you dan.

[astral jacinth]

how do yuo change the permissions in the ticket channel it creates?

[restive condor]

Hey there! Dashboard > Panel Configs > Permissions

[jade topaz]

Im having trouble sending a ticket

[restive condor]

Hey there! What seems to be the problem?

[jade topaz]

I cant invite a bot

I was trying to get help working a script in another discord server called Wave Hub

[restive condor]

Is this related to @pseudo glen ?

[jade topaz]

its related to https://tickettool.xyz/manage-servers

[restive condor]

Ah, perfect

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

See there how to invite & setup the bot

[jade topaz]

havign trouble opening server

no server will pop up

you there Dan?

dan?

[rain estuary]

How can i create this in my channel ? 🙏

[pseudo ravine]

Hey there. I'll be taking over for dan. Do you have the Manage Server or Administrator permission in any server?

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[pseudo ravine]

@rain estuary Read this ^

[jade topaz]

I havign trouble opening server

[pseudo ravine]

What do you mean by "opening server"?

[jade topaz]

i cant select a server

[pseudo ravine]

Do you own a server?

[jade topaz]

wdym

no

I was trying to get a ticket for another server

because something wasn't working

[pseudo ravine]

They have a channel with a place to click a button to create a ticket in that server

[jade topaz]

i did that but error came

[pseudo ravine]

But for other servers, we cannot help with issues

[jade topaz]

i can't invite a bot

due to this error

😦

[pseudo ravine]

That's not something we can fix unfortunately

[jade topaz]

heres what happened

I got the ticket but no one answered

are you still there?

[pseudo ravine]

The ticket got created

[jade topaz]

it did then why is no one asnwering?

stitch?

[pseudo ravine]

You will have to wait until one of their staff members respond then

[jade topaz]

it said it will take short time so why it take a while?

[pseudo ravine]

That's not something we can control

[jade topaz]

oh ok thx

[pseudo ravine]

You're welcome, glad I could help!

[jade topaz]

hope the people respond soon

[silk crown]

Hi! I was wondering if there was a way to make it so only support staff can close tickets? I am not sure where I turn it on, or off in this case for community members not to close their own ticket

[humble sequoia]

Button Options

Enable Button
Hide or show the button

Emoji
Select an emoji to show on the button
You can either select one or use a valid Emoji ID

Button Text
Edit the text that's shown on the button

Button Color
Select one of four colors for the button. Grey, Green, Red, Blue.

Support Team Only
Enable this to only let your support team click that button

Allowed and disabled roles
Edit what roles can use or not use this button

$buttonoptions

[idle flint]

Just adjust the permissions of the Close Ticket button

[chilly creek]

.

[short stump]

Are you needing assistance with ticket tool?

[hazy stream]

hi I have a question regarding ticket-transcript, can you adjust the HTML you get directed to and change the timezone/time? is it automatically set to your timezone or can you change it?

[idle flint]

The times in the transcript should display in whatever timezone your computer/device is set to (ie. two people looking at the same transcript will see different times if they are in different timezones)

[iron sierra]

Hello, could I ask you for support in an issue?

[idle flint]

sure thing

[iron sierra]

It`s about the JAckpot which is lost, but still in there

[idle flint]

this isnt related to the Ticket Tool Discord bot

[iron sierra]

Where should I advert than?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[golden pulsar]

Hey all, I've got a question. I just notiuced the "Update" button and what it does, or is supposed to do.... I was hoping to be able to edit my button for a ticket but it seems you can only update the "panel message." I have fooled around with the text in the panel message but no matter what I change about the panel, every time I click update it comes back to me and says "Message not found to update."

Can anyone help with this?

[idle flint]

The Send button sends the panel as a new message to the specified discord channel.
The update button requires you to input the message link of the panel message you have previously sent to your discord, it will then just edit that panel.

If you have sent your panel to your discord, then made further changes, you can either use the update button, ensuring you copy the message link from your discord, or just use the send button again and delete the old panel messasge from your discord

[polar grotto]

hihi, so i accidentally deleted my tickets panel in a channel, how do i resend the panel or do i have to create a new one?

[idle flint]

perfect timing, read the message directly above yours. Head to the dashboard and hit Send on the panel you deleted

[humble sequoia]

https://tickettool.xyz/manage-servers

[polar grotto]

thank you!

[iron night]

Gave +1 Rep to @idle flint (current: #22 - 256)

[long comet]

Hola disculpen tengo un problema, quería configurar el bot en un server, pero cuando busco para configurar no me aparece el server. No se si tenga que ver con lo de la propiedad del server o algo así. Porque todos los servers que me aparecen son míos, pero el que intento editar no lo cree yo. Pero igual tengo los mismos permisos que el owner del server. ¿Alguien me puede ayudar?

[idle flint]

do you mean you cant see the server on the dashboard?

[long comet]

no

i cant see it

[idle flint]

you need either:

• server owner (only one person per server)
• Administrator permission (the actual permission, not just a role called "admin"
• a role listed as a Dashboard Role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Apr 21, 2024, 5:38 AM

[idle flint]

you can use the /permissionlevel command to check your ticket tool permission level in that server too

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[long comet]

THANK YOUUU

[idle flint]

all good 🙂

[golden pulsar]

Right, I know all that. I’m asking because it’s failing to send my updates to the panel. And yes, I can send the panel again, but I have them in a specific order and if I resent it I’d have to delete them all and resend them all over again, which I guess isn’t really an issue. I just don’t understand why it’s failing to update.

[idle flint]

and to confirm, you have copied the message link for the correct panel and pasted it into the update box when prompted.

Also, was the panel message sent by the bot you are currently using (ie. you sent the panel with the white bot, but you now are using the gold bot and trying to update the panel)

[golden pulsar]

I copied the channel link… I didn’t see a way to copy a link to the panel itself

[idle flint]

right click on the panel message

copy message link

[golden pulsar]

Oh okay. I will try tomorrow. I’m actually in bed haha.

I’ll let you know. Thank you!

[idle flint]

all good 🙂

[opal silo]

Questuon is there away to make it so a certain role may open a ticket on the panel? I like Premium to open a premium ticket will only general may open an only general ticket

[short stump]

Hello! You can always hide channels from certain roles via discord channel permissions! Are you specifically wanting to do it via ticket tool itself?

[opal silo]

Yes within the panel when the use clicks the button it will maybe give a error or what not

[short stump]

I believe this should work

dashboard

buttons

create ticket

put the disabled role as the everyone role

put the allowed role as the role you’re wanting users to have in order to create a ticket

[green sedge]

Hello!!
Is it possible to restrict a button to be clickable only for a certain role?
For example:

General Inquires (everyone can open)
Game support ( everyone can open)
Game rewards (only a certain role can open)

[humble sequoia]

Button Options

Enable Button
Hide or show the button

Emoji
Select an emoji to show on the button
You can either select one or use a valid Emoji ID

Button Text
Edit the text that's shown on the button

Button Color
Select one of four colors for the button. Grey, Green, Red, Blue.

Support Team Only
Enable this to only let your support team click that button

Allowed and disabled roles
Edit what roles can use or not use this button

$buttonoptions

[idle flint]

see above ^^

[green sedge]

Thank you so much 💌

[iron night]

Gave +1 Rep to @idle flint (current: #22 - 257)

[jade topaz]

help

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[limber portal]

^^

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

Hi there, see above 🙂

[shut stratus]

I want to know if I have been accepted into the Creative Nursery or not

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[frail heron]

s!changelog

[limber portal]

Please use commands in #🤖│bot-spam

[vivid ginkgo]

Hi

I've got a problem with ticket tool bot, All member can get notification in ticket, but for me its not work

And i checked all notifications settings and all good

[fathom topaz]

where is the area to ping a role on creation?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[limber portal]

^^

[limber portal]

Hi, this seems like a problem with your notification settings

[vivid ginkgo]

I have checked it already nothing there

[limber portal]

There are no notification settings within ticket tool, so thats the only possibility

[onyx nymph]

How can I solve this issue if I had done all the 3?

4f11290a-f4d3-11ed-a05b-0242ac120003

[limber portal]

Can you send a screenshot of the error?

[vivid ginkgo]

that's weird man

[onyx nymph]

Tryna report an exploiter

[pseudo ravine]

Unfortunately we cannot help for external servers, you'll have to contact a staff member of that server

[onyx nymph]

Alrighty

Thanks @pseudo ravine @limber portal

[pseudo ravine]

You’re welcome, glad we could help!

[digital frost]

I need help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[mellow heron]

When can I put a TICKRT Support?

I was talking now with Anibus and he asked me the favor to put a Ticket but I don't know where?

[limber portal]

Sounds like you need to make a ticket in a different support server

[mellow heron]

Where?

I was talking with Anubis and he asked the favor to create a Ticket but I don't know where?

[limber portal]

Try asking him

[mellow heron]

I did and he send me this pic

[austere forge]

It’s up to you to find this category to create a ticket,

we won't be able to help.

[midnight vapor]

how do i fix this

[austere forge]

Hi, could you use /debug please

[austere forge]

Make sure that the bot has: VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[midnight vapor]

ok ty

[iron night]

Gave +1 Rep to @austere forge (current: #31 - 109)

[austere forge]

no worries

[hybrid basin]

If the ticket is closed and deleted, will the ticket's chat log go to the customer?

[gloomy plume]

How do you add more buttons to the ticket panel at once?

[limber portal]

Hi, this is something possible with premium

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[limber portal]

^^

[gloomy plume]

ah alr

[jade topaz]

Hi, nobody is responding to my ticket in a server called "Wave Hub🌊". I've been trying to contact them for hours but no one seems to answer. Can you help me out?

[scenic plinth]

No, we aren't responsible for their response time. They likely consist of volunteers, so it will take them time to respond to you.

[jade topaz]

oh ok thx

[raw pecan]

I don't get my last transcripts from my last closed tickets.

[idle flint]

Is this in your own server, or did you not recieve a transcript from a ticket you had in someone elses server?

[humble sequoia]

━━ Daan R.'s inquiry has been moved to a ticket ━━

[wary swan]

Can the bot close Tickets automatically within 24 hours?

[idle flint]

Yes, using Automations that can be configured on the dashboard - this required premium to set up 🙂

[tacit birch]

I keep getting this error message 😭 but the bot has permissions

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[limber portal]

^^

[tacit birch]

JFADKLSFJAF;A THANK YOU

[iron night]

Gave +1 Rep to @limber portal (current: #10 - 408)

[limber portal]

No worries

[formal cedar]

how do u add a ticket channel

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[limber portal]

^^

[void burrow]

im having problem setting up ticket tool with the primisions I gave it the premision needed but it says

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[restive condor]

Hey there! See above ^

[void burrow]

it works thanks

[ornate halo]

i have a question with getting ticket tool premium im i able to bypass the character limit and embed color

[restive condor]

Hey there! Yes

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations
Claiming
Advanced Ticket Statistics

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly (Open a billing ticket in #🎫│make-a-ticket to receive additional information on this matter)

[ornate halo]

Thanks!

[iron night]

Gave +1 Rep to @restive condor (current: #8 - 488)

[muted magnet]

what are demo threads?

[austere forge]

Hi there, It’s a demo ticket, from the thread style option

[muted magnet]

oh okay, thank you

[iron night]

Gave +1 Rep to @austere forge (current: #31 - 110)

[austere forge]

You're welcome

[verbal plume]

How do I make the bot ping me?

[short stump]

Hello! What do you mean ping you? Ping you for what?

[verbal plume]

To call me when someone opens a ticket

Like

@verbal plume

[short stump]

So you’re wanting ticket tool to ping you when any ticket is opened?

[verbal plume]

Ye

[weary thorn]

that's the answer I'm looking for as well

[short stump]

You’re going to want to go to the dashboard and do the following

ticket

ticket message

type in the text <@(your user ID here)>

So it would look like this @short stump

[verbal plume]

Thanks

[short stump]

Of course! Let me know if you need any additional assistance ((:

[verbal plume]

No

Thank you very much:)

[split dove]

how

the fu do i pur a claim button every time I try it doesn't show up

[split dove]

AIUTAMI STEGOSAURO

[short stump]

Hello! You want to enable claim buttons?

[split dove]

yes I've tried everything on the panel thinf

nothing it's enabled but doesn't show I tried disabling and enabling again and saving

doesn't work

[short stump]

Do the following on the dash please:

buttons

claim ticket

show me a screenshot

[split dove]

that's what I did

okay hold on

@pseudo glen

[short stump]

I’m asking for you to show me a screenshot of the settings

[split dove]

ik ik

[short stump]

I have a few other ideas to what it could be but it would likely be easier if you made a ticket as they can just look at your settings (with your permission of course) so they could more easily identify the issue

[split dove]

alr

#🎫│make-a-ticket

[humble sequoia]

Faith's issue has been solved in another channel.

[violet jacinth]

Hey so i’ve had this issue for a while but like tickets just dont delete correctly at all when i get a high amount of tickets in my server. Is this due to things like being backed up or how could i fix this?

[limber portal]

Hi, can you elaborate on ‘don’t delete correctly?’

[violet jacinth]

Yeah i probably should have sorry 😅 basically when a support member presses close or delete it will send the embeds and everything like it worked but then its stuck in the category still even though i have it set to go to a different category then to ticket storage

[limber portal]

Perhaps have you hit the max amount of tickets allowed in the storage category? The discord limit is 50 and we limit to 45

[violet jacinth]

Ohhhh that would make alot of sense yeah

So if i wanted to fix this would i need to like split the categories that each panel is going to up?

[limber portal]

You can simply create new categories, and add them in the storage options box in server configs

[violet jacinth]

Gotcha thanks

[iron night]

Gave +1 Rep to @limber portal (current: #10 - 409)

[analog sun]

Bom dia algum adm poderia mim ajudar

[scenic plinth]

Se estiver relacionado ao Ticket Tool, sim.

[jade topaz]

I need help, I'm trying to set up ticket tool on mobile but tis obviously not working for me :/

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[limber portal]

check above ^^

[jade topaz]

I'm unable to do this as I am on mobile, I've been trying to find any female mods to help me do this on my girls only server

[limber portal]

You should be completely able to do it all on mobile - what specifically are you having trouble with?

[jade topaz]

So my whole plan, is to get a selfie verification system running as we are a female only server.
I've noticed other servers using tickets to do this.
So I allowed Ticket Tool, and now I'm just completely stuck, like how do I create the entire thing so members are able to use and verify themselves?

I'm currently reading the manual and trying different things, as in my ticket channel it's completely blank.

[limber portal]

That’s alright, we are here to help ^^

You need a panel set up in the dashboard. Once you have set a panel up as shown in the guide I replied to - you need to send it to your channel with the send button. That’s step 3 of the guide.

[humble sequoia]

https://tickettool.xyz/manage-servers

[limber portal]

Use that link to access the dashboard

[jade topaz]

Okay I will give this a try

[jade topaz]

Hello @limber portal is there a way to tag the one who creates the ticket inside the welcome message ?

@austere forge @steel basalt

Sorry Mr bot

[austere forge]

Hi there, don’t need ping all staff

you can use the {ticket.user} variable in the welcome message, this pings the ticket creator 🙂

[jade topaz]

Thanks you are the best

[iron night]

Gave +1 Rep to @austere forge (current: #31 - 111)

[jade topaz]

And sorry

[austere forge]

no worries

[jade topaz]

I tried that but it won't ping them. It's {ticket.user} @austere forge

I want it to ping the ticket creator on the welcome message

[austere forge]

can you get a screenshot?

[jade topaz]

Sure

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[austere forge]

we provide support only for Ticket tool bot 🙂

[jade topaz]

Oh god

I Guess I'll use your bot then

[jade topaz]

You helped me! Thank you

[iron night]

Gave +1 Rep to @limber portal (current: #10 - 410)

[jade topaz]

Can I ask a question on other things ticket tool does?

I want all other channels unaccessible until the members verify themselves, I want new members to only see the welcome, rules and verification when they join.

[limber portal]

Amazing, glad we could help

[limber portal]

That's something you'll need to edit in your discord channel permissions.

[jade topaz]

Oh so I have to just sort out the roles who can see what?

[limber portal]

Correct ^^

[jade topaz]

Okay so if the automatic role is babies, I've put their role into the 3 I only want them to see.
So does that mean they will only see them? Or do I need to add the verified role to the channels I want them to access after as well?

[limber portal]

you'd need to add the role for all channels you want them to see.

[jade topaz]

Hi @limber portal

[limber portal]

Hey, did you need help?

Please don't ping staff. it's against server rules.

[jade topaz]

Sorry bro, how can i make this

[limber portal]

That's automatic transcription, which is a premium feature. it can be enabled in dashboard > panel configs > transcripts.

[jade topaz]

But this is the white one not premium

[limber portal]

Premium features are not exclusively tied to the premium bot. You can use premium on the white bot.

[mellow wind]

claiming doesnt work even though iv e enabled it

[austere forge]

Hi there, this option is a feature premium 🙂

[mellow wind]

Oh.

[jade topaz]

hello how do i ping someone in my ticket

how do i put as titel a ping

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

hi there, see above

[jade topaz]

thanks

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #31 - 112)

[austere forge]

You're welcome, glad I could help !

[modern swift]

hey guys, creating tickets and for some reason no 'claim' button appearing for any of the assigned support roles or any roles in general for that matter. just a close button. any suggestions? apologies in advance if i've missed something obvious

[austere forge]

Hi there, boutton claim, this option is a feature premium 🙂

[modern swift]

oh

[deep jasper]

yo i need to make a ticket because i have the infinite void glitch

but that dam server wont let me

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[jade topaz]

where to make ticket

how to make a ticket

#🎫│make-a-ticket

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[coral knot]

How i can Supporter?

[limber portal]

Can you clarify the question please?

[coral knot]

I would like to become a supporter

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_es: Spanish

[limber portal]

^^

[coral knot]

I want to make an application

its close.

[limber portal]

We are currently looking for applicants for a potential turkish and Portuguese team

[coral knot]

not german?

[limber portal]

Please read the embed in #📣│server-news

[coral knot]

-___-

[scenic zealot]

Yo why it keep saying Invalid Form Body but I gave the bot permission to literally everything

[restive condor]

Hey there! You most likely have an Invalid Emoji. Could I get your server ID?

[scenic zealot]

How do I get the server ID

[restive condor]

You can use the $id command

$id

[humble sequoia]

Server id - 509192800865353738

Server id - 509192800865353738

[scenic zealot]

1232043270591479830

[restive condor]

You can only have an emoji in the Button Emoji field.
Text goes on the field below

Dashboard > Panel Configs > Buttons > Create Ticket Button

[scenic zealot]

Ahhh ok thank you I will check now

[iron night]

Gave +1 Rep to @restive condor (current: #8 - 490)

[balmy badge]

Is there a way to connect a google form response to a tickettool ticket? So when someone submits a response on a google form a ticket channel opens?

[austere forge]

Hi there, its impossible 🙂

[late sequoia]

can i do like that with primary bot ??

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[brazen citrus]

How do you create a ticket with commands

[humble sequoia]

Command Style Tickets!

Command Style Tickets allow you to open tickets VIA the $new or $ticket commands. This feature also allows you to open tickets for people, by using the aforementioned commands with the user's ping or ID.

You can enable this feature by heading over to your server's dashboard. Then head over to Panel Configs ➞ Settings ➞ Command Style Tickets. (GIF below shows you how to get to it as well).

This section of the panel settings also contains the following features

• Bypass channel list and watch all of them → when you enable this option, Ticket Tool will create a ticket whenever someone uses the $new or the $ticket command in a channel it has access to .

• Channel to monitor for command $new and $ticket → This is the opposite of the previous option, you can actually select in which channels Ticket Tool should look for the $new command instead of looking in the whole server.

• Delete command after creating ticket → If enabled, Ticket Tool will delete the command (whether it's $new or $ticket) a few seconds after you run it.

[austere forge]

hi there, see above

[brazen citrus]

Do any of this allows setting up in a channel so others in a discord can press a tab to automatically access one

[austere forge]

I didn't really understand?

[proper flame]

i need help viewing tickets created by members in my server

[fervent charm]

Help me: If i want to send a transcript to the user after a ticket is done, is that a premium feature?

[proper flame]

i don't think so Mabey it is

[austere forge]

Hi there, do you want to have access to the ticket created by user?

[proper flame]

i am the owner

[austere forge]

Hi there, indeed is a premium feature 🙂

all good

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[austere forge]

see above 🙂

[proper flame]

ok

is there a way to get premium for free?

[austere forge]

sure

there's a 7 day trial that you can enable from the Dashboard

the premium features will stop working after the 7 days

so if something has been customized additionally it will stop working and will be set to default 🙂

[proper flame]

it said something about taking a survey to get it for free...

[austere forge]

this is no longer possible 🙂

[proper flame]

oh...

[austere forge]

sorry :/

[proper flame]

It's good

[signal bane]

What do I have to do for the new service and how much will it be

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[wanton lance]

help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[wanton lance]

idk how to create a ticket channel

😭

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[austere forge]

hi there, see above 🙂

[wanton lance]

thanks👍

i can't find the panel configs tab😭

[austere forge]

here on the Dashboard

[wanton lance]

do i have to be on pc 4 this

i rly cant find it

im on the website

[austere forge]

can I get a screenshot of your view on website

[wanton lance]

ight

[jade topaz]

i was trying to test this, i want 1 ticket to have multiple options (idk if thats possible) but it only comes up with 2

[austere forge]

select your server

[wanton lance]

ight

so i hit manage?

[austere forge]

yup

[austere forge]

make sure to create several ticket panels before selecting them from the drop-down list

[jade topaz]

i'm kind of confused

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[austere forge]

no worries, here is an easy guide for you

[wanton lance]

tysm i got it to work

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #31 - 114)

[austere forge]

You're welcome, glad I could help !

[jade topaz]

thank you

[iron night]

Gave +1 Rep to @austere forge (current: #30 - 115)

[austere forge]

You're welcome, glad I could help

[balmy comet]

hey all! I'm trying to set up a ticket verification system for a server that keeps getting raided and it's frustrating im using the ticket tool bot but I'm unsure of how to set it up to where I only want people who arent verified to see the "lobby" area and not the rest

if you have any advice or knowledge on this i could use all the help i can get !! thanks for your time (:

[sleek mortar]

hi

do you know why we cannot close and create tickets now

it's acailable minutes ago

@real palm

Could you please do me a favor

[final minnow]

why is my ticket tool not updating ?

[limber portal]

Hey there!

This is something you’ll have to setup within your discord role permissions - specifically channel permissions for your verified and unverified / no role

[limber portal]

Hi, what’s preventing you from closing?

[limber portal]

Hi, can you elaborate?

[buoyant falcon]

Hi?

I'm not able to setup my ticket

Anyone? Here to help?

[limber portal]

Hey, what’s the issue?

[buoyant falcon]

I am not able to set the ticket panel

[limber portal]

Do you receive an error? What’s stopping you?

[buoyant falcon]

I want to setup a category for closed tickets it's not working

[dry prawn]

how i setup ticket tool

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

^

[slate hull]

How do I buy ticket tool premium using crypto and what are the prices

[dry prawn]

Got it!!!

[limber portal]

Hi, you can purchase through #🎫│make-a-ticket. See prices below.

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

- Purchases done with this method are non-refundable.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

After a successful payment

Provide us with your server ID, where you want your premium key to be redeemed. This has to do be done by us

[earnest night]

hello, do you guys know how to edit ephemeral messages?

and this as well

its not on the dashboard's list of messages

[limber portal]

Hi, those currently cannot be edited

[earnest night]

oh I see, how about the ephemeral message I sent?

[earnest night]

this

[limber portal]

Also not editable

[earnest night]

oh, where can I see that though?

[limber portal]

Can you clarify what you mean?

Where can you see the message?

[earnest night]

are there no any settings or modification for that?

[limber portal]

Not for the ephemeral message, no

[earnest night]

alrighty, thank you so much

[limber portal]

No worries

[slate oak]

What it means?

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[limber portal]

^^

[final minnow]

How would I do this can u help me later tdy in vc maybe?

[limber portal]

Hi there, I can’t help in vc but I will attach a guide below.

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[unborn gale]

Hello! I may be really really dumb but I have a question with setup. I know there is a menu of how to setup, but I am needing something specfic. I was wanting to add a ticket system that doesn’t automatically add the person opening the ticket to the ticket channel. Meaning like staff in our server are seeing the report and have to add the member to the ticket manually. I would like it to be more of a report drop down form and not a ‘support ticket’.

[limber portal]

Hi there

This should be possible by heading to dashboard > panel configs > permissions and setting ticket owner (edit opened) view channel’s permision to

You can then use the add command to add the user

[unborn gale]

Alright thank you!

[iron night]

Gave +1 Rep to @limber portal (current: #10 - 411)

[limber portal]

No worries

[lime jacinth]

كيف احط ايموجي في الرساله حق التكت

[limber portal]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[quick hemlock]

Hello , where can i open a ticket for some help?

[limber portal]

#🎫│make-a-ticket

[pine tinsel]

is there a way that when someone opens a ticket they have to answer some basic questions as to why they are opening a ticket?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[glass root]

If I buy premium Can I change the bot's name and picture to my picture?

[restive condor]

Hey there! Of course, see above ^^ (embed)

[restive condor]

Hey there! Not at this time unfortunately.

But it's something our development team is working on releasing.

There's just a generic premium bot at the moment @humble sequoia

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[half sage]

Aid. When Shibaswap came out I made the SHIB-ETH pair and it generated 250 bone. Now I don't see them anymore.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[half sage]

/help

[abstract bison]

Got a Ticket System with 3 Panels attached. When a non-admin tries to open a Ticket, it says that he is missing permissions. Anyone got an idea how I can fix this?

[limber portal]

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[left oxide]

hello guys when i use set up command it gives me this

[austere forge]

Hi, could you use /debug in same channel pls

[austere forge]

Make sure that the bot has: SEND MESSAGE perms in the channel 🙂

[left oxide]

ty

[iron night]

Gave +1 Rep to @austere forge (current: #29 - 117)

[austere forge]

You're welcome

[fast ocean]

Is it true that I can only create one ticket per panel? Or a button?

[gilded jungle]

Anyone know why botswitcher command isn't working?

[austere forge]

Hi there,
false, you can create the number of tickets and buttons you want on a panel

[austere forge]

Hi, could you use /debug in same channel pls

[wooden kernel]

@austere forge 🥲help me bro

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[wooden kernel]

I am quarantined🥲

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[acoustic hinge]

Hi, I'm having an issue with permissions when I use 2 x separate panels on 2 x separate ticket tool channels. The support team of the first channel tickets are seeing the open tickets from the new channel, even though they shouldn't have access to the new tickets. They do not see the closed tickets. Both new and closed are going to the same category. I've even added the 'old' support team role as an additional role and applied X next to view and they still see it. The channel category also has a X for those roles just in case and no better. Can somebody help with this please?

[restive condor]

Hey there! These two different ticket tool channels, are they 2 separate panels?

[acoustic hinge]

Yes they are separate panels.

I've also re-sent the panel to the channel after a restart of both TT website and Discord just in case it's out of sync.

[restive condor]

May I get your server Id please?

[acoustic hinge]

In a ticket please?

[restive condor]

Sure, I'll bring you into one

[wooden kernel]

Hello everyone please give me a ticket 🥲

[restive condor]

You're in the wrong server unfortunately

[wooden kernel]

Ok sorry

🥲

[restive condor]

No worries

[wooden kernel]

Where i go ..?

[restive condor]

Unfortunately, we do not know where to go

[wooden kernel]

Ok

[jade topaz]

hi i have a problem with your bot.. i would like create a ticket but he don't create a ticket and he report me a bug 5169a0fe-f50c-11ed-a05b-0242ac120003. I checked the page that could fix but it still doesn't work

[austere forge]

Hi, could you use /debug in same channel pls

[jade topaz]

already done and it tells me "interaction failed please try again"

What should i do ?

[austere forge]

Make sure that the bot has: VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[jade topaz]

yes he have he is a administrator

[near trail]

Hey All

Having an issue on our server

[humble sequoia]

━━ inconito13's inquiry has been moved to a ticket ━━

[near trail]

there is no "deleted" thing in our categories

[pseudo ravine]

Hey there. Make sure a security bot didn’t quarantine Ticket Tool

[near trail]

let me check other security bots

[pseudo ravine]

More than likely Wick quarantined it for creating/deleting too many channels

[near trail]

hmmm ok let me check wick. Seems ive some how lost access to that, so will raise that with the team

[copper owl]

my multipanels arent working.

I have 3 panels. One for server inquiries, one for reporting a user, and a 3rd one that's supposed to be a panel that holds the other 2 panels.

When i edit the Main Panel, i dont see the Report a User panel, i only see the server inquiries panel.
I dont have premium, is this a free limitation or is there something else going on?

feel free to ping when answering

[restive condor]

Hey there! May you try using the ''SYNC'' button to refresh your Dashboard

[gritty parrot]

This happens when i type a command every time.

[copper owl]

wow, what a stupid mistaken
thanks Dan, appreciate the quick answer haha

[iron night]

Gave +1 Rep to @restive condor (current: #8 - 491)

[restive condor]

Hey there! The bot is missing the READ CHANNELS & SEND MESSAGES permissions

[gritty parrot]

Thanks!

[tawny zodiac]

How do you mention role when you open a ticket?

[restive condor]

Hey there! What exactly do you mean?

As in, give your staff access to the tickets?

[tawny zodiac]

Edit

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[tawny zodiac]

How do you mention role when you open a ticket?

[restive condor]

There you go ^^

[abstract bison]

All these are ok, but it still doesnt work

[near trail]

Fixed thank you!

[iron night]

Gave +1 Rep to @pseudo ravine (current: #9 - 428)

[restive condor]

Hey there, could I get your server name or ID please?

[pseudo ravine]

You're welcome, glad I could help!

[hidden gazelle]

I recently created a server and added ticket tool to the server, I have a role called new members and new members are allowed to see the support ticket tab but every time they go to use it they get "You do not have permssion to use this". How can i fix this. @pseudo ravine

[limber portal]

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[quartz cedar]

yo can someone help me

im tryna add a ticket bot to a server but it says i have no server but i do

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[boreal holly]

Help please

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[boreal holly]

I need help I don't have access to my 2fA code and I have to withdraw the money please help me

I need them to deactivate the 2fA of my account since I do not have access to the account

@humble sequoia

I need them to deactivate the 2fA of my account since I do not have access to the account

Please

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[hard cedar]

can somone help me with this

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[hard cedar]

its a error

i tried it and it still dont work

[boreal holly]

Where should I go to solve my problem????

I need to deactivate the 2FA of my account to reactivate it, help me

@humble sequoia

[pseudo ravine]

We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[boreal holly]

Help

[boreal hornet]

@pseudo ravine I made a ticket and it was mentioned by one of the bots what should I do from there?

[pseudo ravine]

You don't have any tickets in this server

[boreal hornet]

Your right sorry 🗿

Wrong server 🗿

[torpid vector]

Might be something completely different, but Ticket Tool sends an error code into the channel I'm trying to send the panel into, yet claims on the dashboard that it doesn't have permissions to send any messages in the specific channel the error code goes to (it has Administrator permissions, so that isn't an issue regardless). Judging based off the error code it's likely based off emojis, but I don't recall adding any emojis that didn't work in the past.

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[shut bolt]

Check the message above

[boreal hornet]

Does this help with creating a ticket?

[vapid nymph]

hi

#🎫│make-a-ticket

[midnight sparrow]

Where is my CRO from the faulty presale of $DIP?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[midnight sparrow]

Presale of $Dip?

[final minnow]

is there like a video

[half nacelle]

how do i create a ticket in my discord?

[zinc raptor]

Hello . How i can fix the category problem

[spark shell]

is it possible to somehow edit this messages?

or the yellow one

[short stump]

Hello! Yes it is but I believe it is locked to premium only. Do you have ticket tool premium?

It is sadly not a feature to edit that message.

[final minnow]

Im still not understanding or it js not working

[earnest night]

Hello again, where can I set up the 'delete reason' feature for the tickets?

[hidden gazelle]

This worked thank u!

[iron night]

Gave +1 Rep to @limber portal (current: #10 - 412)

[earnest night]

Hello again, where can I set up the 'delete reason' feature for the tickets?
Also, can I give an access to other admins for ticket tool dashboard? If yes, how?

[limber portal]

Hi, you can attach a reason when using the $delete command or it’s slash command variant - not currently with buttons.

You can give admins the ability to access the dashboard through giving them the administrator permissions or giving them a dashboard role.

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Apr 24, 2024, 5:58 AM

[earnest night]

Oh alright, this helps! Thank you so much

[iron night]

Gave +1 Rep to @limber portal (current: #10 - 413)

[earnest night]

If there's no feature for that yet, can you suggest how we can modify spam prevention or address users who repeatedly create tickets?

[earnest night]

or ticket trolls

[limber portal]

Perhaps set the limit per user to 1

Dashboard > panel configs > limits

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[limber portal]

^

[earnest night]

but what if they have another concern, how should they send a ticket again if they're not ticket trolls?

[limber portal]

It’s not a limit to 1 only - they can only have one open at a time. It just means they can’t open 2-4 or more at the same time

[earnest night]

hmm, okay. any more suggestion on how to deal with them?

[limber portal]

No, that’s generally the system people use

[earnest night]

okay, thanks

[iron night]

Gave +1 Rep to @limber portal (current: #10 - 414)

[exotic portal]

Hello everyone, on our server yesterday the field to create a ticket disappeared in the corresponding channel. I've already looked at the homepage, but I can't find a solution. Can someone help me?

[restive condor]

Hey there! You can resend the panel on the Dashboard

[humble sequoia]

https://tickettool.xyz/manage-servers

[exotic portal]

I've set everything up there, but the control panel to open the ticket doesn't come up in this channel. The bot also has the permissions

[restive condor]

Any error message when you attempt to send your panel?

[exotic portal]

I forgot to send the panel🤦‍♂️ everything works now

[limber portal]

This isn't the place to ask, you need to go to their server.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[somber siren]

where is it?

[limber portal]

We don't know

[gritty thunder]

Hey guys

How can I enable links in tickets

[limber portal]

Hey 👋

Can you elaborate on what you mean?

[gritty thunder]

Currently, I'm using Automod system to block links, and it's also affecting tickets, created categories for my tickets, but still doesn't work

[limber portal]

You'll need to reach out to the support server of whatever automod bot you are using

[drowsy ridge]

How do i cancel a ticket tool premium subscription if the server i was using it for no longer exists?

[sacred garden]

how do i implement claim and close reasons? i cant find where they are

[naive inlet]

lol cheater

[lunar solar]

lol wrong server

[lunar solar]

You’ll need to contact Discords billing team and have them cancel it for you

http://dis.gd/billing

[drowsy ridge]

Thank you

[humble sequoia]

Additional Variables (3/5)

Roles can be either
{@role name} or {role ID}

Reason Variables

{create.reason}
{claim.reason}
{close.reason}
{delete.reason}
» Reasons for a given action

Transcript Variables

{ticket_name} ➞ Name of the ticket
{panel_name} ➞ Name of the panel
{transcript_url} ➞ File link of the transcript

Special Variables

{random} ➞ Will provide you with a random number (by default lower than 0), use variable modifiers for more options ($variables5)

{regex.X} ➞ Named group support variables for Regex, only works for Custom Commands

$variable3

[lunar solar]

@sacred garden ^

[floral garden]

Hello! I noticed that the website of the Ticket Tool bot doesn't have it's protected state anymore (HTTPS), but the unprotected (HTTP). That way, a lot of users can't access the website, and thus the dashboard. Can this be fixed?

[slender minnow]

if thats what you are referring to

[slender minnow]

well i am not sure why you are getting it as http, did you tried using any other browser or in incognito mode?

[floral garden]

I did, but this issue shows up on all the options I tried

[slender minnow]

try forcing it through https

[floral garden]

A couple of days ago, this wasn't a problem...

[floral garden]

I did, but that doesn't work

[slender minnow]

https://www.howtogeek.com/217017/how-do-you-force-google-chrome-to-use-https-instead-of-http-whenever-possible/

make sure you refer to this ^

i am not sure how this would affect the dashboard performance (not really into it actually) but if you are still facing issues then feel free to open a ticket so that our support team can assist you

[floral garden]

I didn't work for me, so I will open a ticket.

Where can I find support tickets?

[slender minnow]

#🎫│make-a-ticket

[toxic aurora]

yoo

how to make a drop down ticket messeges

like drop down and there are many options

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[austere forge]

hi there, see above

[toxic aurora]

ty

[iron night]

Gave +1 Rep to @austere forge (current: #29 - 119)

[toxic aurora]

How can I send this to aspecific channel