🆘│community-support

[austere forge]

hi there, can you say more?

[austere forge]

Ticket Tool needs the “View Channel” permission inside that channel

[verbal plume]

How can I change this?

[verbal plume]

And this

[karmic bolt]

Hi

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[atomic solstice]

here is how tou can change both of the things you asked ^^

[faint hinge]

how/where do i get this?

[ionic path]

Hello there! When you hold down/right click on a message, it will show you an option called "Copy Message Link". That's what you're looking for

[stray locust]

Bot wont see the channel i set it to. Its really frustrating because theres nothing else i can do

I made sure ticket tool specifically has access to that channel

[ionic path]

Hello! Can you make sure you have selected the transcript channel to the correct panel in the dashboard?

[faint hinge]

but what message do i copy the link? I changed the color of embed of 3 messages, at least

[stray locust]

You mean category?

[ionic path]

The message you want to edit, that will most likely be the message where members select what ticket to open

[ionic path]

No, panel in the dashboard. For example, what you are trying to transcript is a, let's say General Ticket. If you are trying to update the transcript channel in another panel it will only work for that selected panel.

[stray locust]

Ahh ic, huge mistake on my end. Ill change that rn

[ionic path]

That's completely fine, I can see how you got confused. If you still have any issues let us know :)

[stray locust]

Yep works fine now haha, thanks a bunch

[ionic path]

No worries! Have a nice day!

[stray locust]

Thanks @ionic path

[iron night]

Gave +1 Rep to @ionic path (current: #46 - 38)

[faint hinge]

thank you!!!

[iron night]

Gave +1 Rep to @ionic path (current: #46 - 39)

[ionic path]

No problem! Have a wonderful day!

[faint hinge]

u2!

[gleaming mauve]

yooo

@ionic path

[ionic path]

Hello! I apologize for the delay. Can I help you?

[gleaming mauve]

Nothing now since i figured it out

[blissful ridge]

how many panels can you make without paying

[gilded verge]

no limits

[blissful ridge]

bet

does it offer the same service as this?

[gilded verge]

this isn't ticket tool

[blissful ridge]

you what

this is ticket tool mate

💀

[gilded verge]

so i don't know if it's the same

[blissful ridge]

oh k

[gilded verge]

but if you can tell what this bot has, i can say if TT has these features 🤔 (even if i think that tt has a lot of useful things)

[blissful ridge]

can you make this exact panel with @pseudo glen (without paying)

[faint hinge]

how do i mention the ticket user on the ticket massage?

[gilded verge]

without premium you can't add images into embed but you can have embed with text so there is no problem, also if i remember correctly... the text is limited to 250 characters but with premium there is no limits

[blissful ridge]

bruh no images god damnit

[gilded verge]

please look at the variables on https://docs.tickettool.xyz/dashboard/panel-configs/variables, then add the variable into Message Content
(it's {ticket.user} or {ticket.owner} - both are correct)

[fringe iris]

I'm trying to make a new panel to create another ticket in a second channel. However, the dashboard isn't letting me type anything. I'm on Google Chrome on laptop (I've tried Firefox too).

On the Dashboard, I've gone to Panel Settings > Panel > + icon in top right corner > added Panel name > Create > Edit Panel Message > then the "Message Content" box simply cannot be typed in at all.

Same for Embed Editor > {panel_name}. That panel name cannot be typed in to change the Panel details either.

Someone please help. I just want to make a second ticket in a second channel

[inner cave]

Hi guys
Is it possible to send a private message to the user after closing the ticket?

[restive condor]

Hey there! Both are premium features.

You can only edit the message within the embed message, but not the message content field.

To edit the field where the panel name variable is, simply rename your panel and it will be reflected there

[restive condor]

Hey there! Yes, but it's a premium feature

[inner cave]

where can I found it?

[restive condor]

Dashboard > Panel Configs > Automations

[fringe iris]

Thank you, Dan. I appreciate the fast reply. I've activated a 7 day trial and I'll be paying for full VIP once it ends

[iron night]

Gave +1 Rep to @restive condor (current: #8 - 401)

[restive condor]

Glad to hear, have a nice day!

[inner cave]

thanks a lot!

[iron night]

Gave +1 Rep to @restive condor (current: #8 - 402)

[real lodge]

Hello, I want to talk to support, it doesn't work when I open the game, I get an error all the time.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[floral spade]

help me i purchased zem but did not received

any please help me to receive my zem tha i purchased

[gilded verge]

@floral spade,

[faint hinge]

i cant use the {ticket.use} on the title text? or the embed discription?

[visual kite]

Why does every image url I want to use as a embed never work?

[gilded verge]

you can in both, but if you want to ping them so they'll be notified, then it has to be in Message Content ^^

[faint hinge]

does it show up like this?

[visual kite]

Yes

everyt time

[faint hinge]

you just click on it

it shows your image

if you send the panel, it will show the image normally

dont worry

[visual kite]

Doubt lol. It has done this for like 5 different pictures.

How am I supposed to prank my server members without a troll face lmao

[fringe iris]

Hi. How do I change which Category the ticket gets created into?

[fringe iris]

Thank you

[iron night]

Gave +1 Rep to @faint hinge (current: #302 - 1)

[jade topaz]

How do I add a role to the tickets

[sand tinsel]

Hello 🙂
I just took over a server and I'm honestly not the most Discord savvy person. Can anyone support me in ~~1-Adding a new role and 2-~~turning on notifications for my Mod team?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[civic wagon]

Hey, please refer to the embed above

[sand tinsel]

i don't know what i did but i went into general and now it won't let me mod team see the tickets at all. 😦

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[sand tinsel]

yes i did that but it took everyone off

😦

i definitely don't understand this bot as well as i need to.

[civic wagon]

Please create a ticket from #🎫│make-a-ticket so that the Support Team can look into the bot's configuration and help you better

[jade topaz]

Thanks @civic wagon

[iron night]

Gave +1 Rep to @civic wagon (current: #32 - 106)

[velvet wyvern]

how do i make my ticket panel input the user like this:

[ebon sun]

Hey if a discord server is using ticket tool, is there any way for myself to view a previous ticket I had in that server?

[graceful iris]

No if it got deleted

[ebon sun]

Dang ok, thanks

[graceful iris]

They're might be a transcript available though

Ask owner or admin

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[austere forge]

hi there, see above ^

[graceful iris]

Hello everyone!
Does anyone know of a bot that will type an automated message once the ticket is opened?

[placid forum]

Hi there, I bought "Ticket Tool Premium" for a server a few months ago. The only problem is that the Discord was deleted. Now I would like to transfer this premium feature (which I paid for after all). Is that possible? At least I can't find it.

[austere forge]

hi there , Ticket tool does this, when a ticket is created a message is sent by ticket tool 🙂

[graceful iris]

Yeah, but I need it to be a long message

[austere forge]

hi there, did you purchase your premium membership through Discord or other things?

[austere forge]

In this case you will have to upgrade to the premium version, there is no character limit.

[graceful iris]

Suppose I will just have to copy and paste then...

[placid forum]

Discord.

[austere forge]

Unfortunately discord does not allow you to transfer your subscription to another server, you will have to cancel your subscription and resume on the correct discord server

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

[austere forge]

see above ^

[austere forge]

If you use the non-premium versions of Ticket tool, you will get a character limit

[graceful iris]

Yeah understandable, might just buy premium

[placid forum]

Where i can Cancel it? Here is no "Cancel" Button.

[placid forum]

I dont see it like this here.

[austere forge]

mmhh, refresh your client pls ?

CTRL + R

and tell me if you still don't see the cancel button

[placid forum]

I still don`t see it.

[tranquil rampart]

Hello is there a link so I can refund my refund to get unbanned

[austere forge]

Unfortunately, you will have to reach out to Discord as it's them who handle these payments

[humble sequoia]

Refund Request

If you have purchased a Premium Subscription of Ticket Tool through Discord and want to request a refund, you will have to contact Discord Support.
We unfortunately can't handle any of these cases.

Am I eligible for a refund?

Discords Refund Policy states that you can request a refund within 5 days of your initial purchase date.
A prorated refund (partial) can be requested if the bot has been removed by either Discord or the bot developer.

Ticket Tool Premium Refund Request

[austere forge]

see above ^

[tranquil rampart]

Not with discord but with the game

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[tranquil rampart]

Because my brother took packs in game but it was my card so I asked for refund but the acompte got ban from the game So was wondering how to repaye or whatever to get his mushroom unbanned.. sorry my English not the best

[austere forge]

see above ^

[tranquil rampart]

@austere forge ok… thank can’t find one place to help me with this problem..

[iron night]

Gave +1 Rep to @austere forge (current: #37 - 76)

[dense plume]

How can I add specific members to support without a role

[sweet aurora]

How do i check ticket chat log?

[glossy ore]

Tengo problemas con la app posmanager

[fringe iris]

Hello. How do I make the bot ping a specific role in the Ticket channel? I've tried <@role_id> in the dashboard and no luck. It types the full thing with the id numbers

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[scenic plinth]

No es algo en lo que podamos ayudarte.

[fringe iris]

Anyone know?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[cursive phoenix]

@fringe iris

[vocal summit]

how do i make it so when the creator of the ticket leaves the discord server, the ticket doesnt close

[fringe iris]

Thank you so much

[iron night]

Gave +1 Rep to @cursive phoenix (current: #33 - 103)

[raw carbon]

how to fix@solid stream

[next dirge]

my members cant see open a ticket however i have the button showing

[humble sequoia]

━━ Fabss's inquiry has been moved to a ticket ━━

[jade topaz]

does this bot send the ticket creator the transcript when closed? ive only noticed it sends to a channel not the person

[idle flint]

It is an option that you can enable, it is a premium feature tho too

[cobalt tapir]

does anyone know how i can do one of these

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[restive condor]

Hey there! See above
Let me know if you have any questions
1st Screenshot - 1st Embed (top)
2nd Screenshot - 2nd Embed (bottom)

[cobalt tapir]

is the first embed preneium?

[restive condor]

Nope, both are free

[cobalt tapir]

ah thank you

[restive condor]

Apologies, gave you the wrong one

Those are forms

[cobalt tapir]

?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[cobalt tapir]

ah alright

[restive condor]

That's the one you want for the 1st screenshot

[cobalt tapir]

thanks

yeah i'm looking to do the 1st one

thank you

what does it mean by selecting your main panel?

[restive condor]

The main panel is the one with the dropdown attached.

So you won't have multiple panel message sent, just the main panel with the dropdown

[cobalt tapir]

Is it the one called Frequently used configs?

[chilly leaf]

Question- what does ticket tool premium bill as?

[restive condor]

Apologies, what exactly do you mean by that?

[cobalt tapir]

On ticket dashboard.

[amber gale]

im trying to set three different ticket pulls for a channel, how do i actually create a tab for it?

[sharp pecan]

guys

please help me i wanna add custom emoji to pannel messag how

@restive condor

[low skiff]

just a question, what is Shard Info? and what is Primary & premium Shard?

[slender minnow]

a shard comprises of multiple servers

this is used for effective utilization of available resources

primary shard is for @pseudo glen bot, which has more servers as compared to the @humble sequoia's premium shards

i would recommend looking more on what sharding is

[low skiff]

ohh i thought it was use for per tickets open, thanks

[iron night]

Gave +1 Rep to @slender minnow (current: #14 - 373)

[slender minnow]

well its not used for opening tickets but its more related to how fast (or quickly) the bot responds to commands and opens tickets

[dense plume]

How can I add specific members to support without a role

[fiery brook]

Hello

Please how to setup

[fiery brook]

Help

[remote trellis]

guys im trying to get something like this on my server how

[fiery brook]

Please help

Guys how to do that

@steel basalt

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[slender minnow]

Firstly, please read our server rules from #📂│information which does not allow users to ping support team members. If you need help kindly wait for someone to respond, or open a ticket.

Regarding, the question asked... Refer to the embed response sent before this.

[small flare]

Hello, can you please tell me what id should be specified to add a custom emoji to the button?

[cinder hollow]

on mw3 once im at the home screen when i press insert, the menu dont come up?? anyone have a fix solution?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[limber portal]

The emojis id.

$id

[humble sequoia]

<:PabloTiphat:983791053842837624>

[limber portal]

You can find the id with that command

[small flare]

Thank you!

[iron night]

Gave +1 Rep to @limber portal (current: #10 - 394)

[frigid hazel]

how to enable claiming on ticket tool

[frigid hazel]

how to enable claiming on ticket tool

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[limber portal]

^

[graceful iris]

Do you need premium for it?

[limber portal]

Yes.

[jade topaz]

How to have unlimitated tickets

[restive condor]

Hey there! What exactly do you mean by that?

[jade topaz]

Hey, I bought the premium version on ticket tool because i had a limited number of ticket in my servers (500) and it said premium has unlimitated tickets

but I bought it and I still have a limit of 500 tickets

[solid thistle]

how do i add buttons to my ticket if anyone can help

[restive condor]

That's a Discord limit.
You cannot have more than 500 channels in a server at once

You can create unlimited tickets as long as you stay within that limit. So delete closed tickets or use threads instead of channels

[restive condor]

Hey there! As in multiple buttons? Or just a single one?

[jade topaz]

Oh So i bought for nothing, it was written unlimitated...

[indigo rover]

why cant i see my server that i manage

[restive condor]

You can have unlimited tickets as long as you don't have 500 tickets open at once, if you progressively delete closed tickets then no limits will be reached.

Alternatively, you can use threads instead of channels for tickets, which have no limits

[solid thistle]

multiple buttons

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[restive condor]

Hey there! See above

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[restive condor]

^

[indigo rover]

its still not showing i did both

[solid thistle]

can we get in call rq

[restive condor]

Could you run the /permissionlevel command in the server?

Let me know which level you are

[restive condor]

Unfortunately, we cannot. Support is highly discouraged in voice chats.
I'm happy to help here or in a ticket though 😄

[indigo rover]

it says level 0

[jade topaz]

I tried to change the panel name but it isn't showing on my server

[restive condor]

Level 0 is the one normal users have.
Do you have administrator permissions in the server?

[indigo rover]

my friend added it to the server and it was working well until now and it starting to say error when opening a ticket and says No access. And when i try to see if i could fix it but its not showing the server up

[solid thistle]

it still doesnt let me add the buttons

[indigo rover]

i can ask and check

[restive condor]

May I get your server name or ID please

[solid thistle]

Vbuck skins

[restive condor]

Hey there! Did you rename the panel using the "Rename" button?

[jade topaz]

Yes I did

[spice lantern]

Guys im getting this error: > System Failure: Invalid Form Body
components[0].components[1].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

what should i do?

[restive condor]

Looks good, please use the "UPDATE" button to update the panel message or resend it by using the "SEND" button

[solid thistle]

i want to add buttons where people create a ticcket

[restive condor]

Perfect, please use the "UPDATE" button to update the panel message or resend it by using the "SEND" button

[still needle]

How to do this ?

[restive condor]

Hey there! You seem to have an invalid emoji somewhere. Could I get your server name or ID so I can check?

[restive condor]

Hey there! See below

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[solid thistle]

how do i do that

[restive condor]

Let me know if you have any questions 🙏

[still needle]

Can u copy the text and send it to me in DMs ?

[spice lantern]

This message happens when i try close the ticket. I have 2 panels on my server and this error happens in second panel.

My Server ID: 817072861574332416

[jade topaz]

I resent the message

so I did it

[still needle]

Can u send it to me in DMs ?

[solid thistle]

how do i update my panel

[restive condor]

Brought you into a ticket as I'm unable to DM you per staff policy

[restive condor]

You can use the "update" button at the top of the Dashboard

[restive condor]

Perfect, checking now

[spice lantern]

OK, I'm waiting

[indigo rover]

Category Issues
╰ Failed to find a valid category.
╰ Ticket Tool is missing Manage Channels on "⁠No Access"
╰ Fix the issues or remove the categories
╰ You can add additional categories
Docs page for this error
51699b5e-f50c-11ed-a05b-0242ac120003

thats what it says

[solid thistle]

@restive condor how do i add another button for the dropddooown iteem it wont lett me

[restive condor]

You seem to have an extra space in one of the emoji button fields

Dashboard > Panel Configs > Buttons > Cancel Close button

[spice lantern]

OK, im going to change and try. Thanks

[solid thistle]

@restive condor when i press add item and i try to select my panel it wont let me choose the one i want i adedd one and for the 2nd one it wont let me

when i press add item and i try to select my panel it wont let me choose the one i want i adedd one and for the 2nd one it wont let me

[spice lantern]

Yes, I left 1 extra space. I've fixed it now, but the problem I'm having now is this: I press the button on the channel where the panel message is, the channel is created, but this time the previous error message is sent to the panel channel. Additionally, the bot does not send messages to the created ticket channel.

Oh, the error message has changed to this:

System Failure: Invalid Form Body
components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[restive condor]

You must have a different panel per dropdown option

[restive condor]

Is this for the 2nd panel still?

[spice lantern]

yes

[restive condor]

Hey there! Ticket Tool is missing manage channels permission for that category where tickets are created under

[indigo rover]

is that where i could change in the server?

[restive condor]

No, that's for the category settings

Right click on the category name > Edit category > Permissions > Add/Find Ticket Tool > Set Manage Channels permission to

[restive condor]

All your buttons seem ok.

I'm having trouble checking this on mobile though. So I kindly ask you to #🎫│make-a-ticket so another staff member can take a look.
Apologies 🙏

[spice lantern]

ok

[solid thistle]

but how do i make them in the same dropdown

[restive condor]

Exactly how you are doing it.
You just need one different panel per option, so you can have different configs and permissions for each

[solid thistle]

i did it now how do i add them together

[restive condor]

Once you have all the dropdown options made, update or resend the panel.
Just the one with the dropdown attached

[indigo rover]

i gave it permissions to manage channel but still doing the same thing

[cinder mirage]

In my server people cant create a ticket cause the thingy isnt there to press

[jade topaz]

Is there any way to set permissions for custom commands?

[jade topaz]

How do i put a channel in the messgae

@austere forge @steel basalt

[humble sequoia]

alex's issue has been solved in another channel.

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[pseudo ravine]

@jade topaz Read above

[dense linden]

@humble sequoia

[jade topaz]

no like i wanna put the #💡│suggestions something like this in my close message

what variable do i put for that

[pseudo ravine]

Ah, my apologies. You'll need to use <#channelId> inside the message - Replace channelId with the channels ID

You can find it by running the /id command

[jade topaz]

alright thank you

[iron night]

Gave +1 Rep to @pseudo ravine (current: #11 - 389)

[pseudo ravine]

You're welcome, glad I could help!

[dense linden]

@iron night

[austere forge]

Hi there, do you need help with Ticket tool?

[dense linden]

SI

@austere forge

[stoic scroll]

how ican submit my answers ;-;?

[austere forge]

yes ?

[austere forge]

hi, can you say more?

[dense linden]

OSEA

NO ME HABRA TICKET

@austere forge }}

[humble sequoia]

Equipo de Soporte Español

Querido usuario, si está buscando ayuda, por favor abra un ticket para contactar al Equipo de Soporte Español. Diríjase a #🎫│make-a-ticket y presione el botón :flag_es:.

[austere forge]

see above ^

[stoic scroll]

like this

[austere forge]

you will need to inform yourself in the ticket that you opened on the server, unfortunately we cannot do anything. : )

[silent sparrow]

hola uenas necesito ayuda tengo un problema

[stoic scroll]

Thanks 😄

[iron night]

Gave +1 Rep to @austere forge (current: #37 - 77)

[silent sparrow]

ya he sacado el ticket

alguien puede ayudarme?

#🆘│community-support

#🆘│community-support no puedo abrir el juego me ponde debug mode

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[austere forge]

see above ^

[upbeat needle]

Hi
i need my closed ticket transcripts how i can get it from ticket tool?

[pseudo ravine]

Hey there. You'll have to ask the server staff from the server you had the ticket in

We don't store any transcripts

[wet grove]

how can i fix "you don't have permission for open ticket"

[opaque wind]

Category Permission Issues ╰ Missing required permissions for @humble sequoia: ╰ Category #Support is missing or blocking permissions ╰ ViewChannel ╰ skipping this category
Docs page for this error

ff941d18-0ee3-46fa-86d1-ebadb1ef0015

I am trying to find out what is missing for this to work

[atomic solstice]

Like it says in the error message, The bot is missing the View Channel permission in that category that it has assigned

once you add that permission to the bot in that category this error should be solved

[opaque wind]

thank you..... I was adding in the wrong place.

[iron night]

Gave +1 Rep to @atomic solstice (current: #23 - 234)

[atomic solstice]

no problem

[short cave]

Help me

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[austere forge]

hi, see above ^

[indigo rover]

how can i fix this

[jade topaz]

It's not letting me add the same panel.

for the dropdown

and isi it possible if they select bitcoin, the ticket name is bitcoin-{count} and so long for the others

ping me wth an answer 😄

[sick rapids]

How do I add Ticket Tool to a channel?

[austere forge]

Hi there, Like it says in the error message, The bot is missing the Manages message , Embed links, AttachFiles permission in that category that it has assigned

[austere forge]

hi, it is necessary to create several panels beforehand, to select them from the drop-down list

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[sick rapids]

i need help pls

[austere forge]

see above ^^

Note: This is a premium feature

[indigo rover]

it says it has it already

[austere forge]

hi there, pls run $debug command in same channel

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[sick rapids]

its the same message

[austere forge]

hi, see above

[sick rapids]

rigth

oh, thanks you are god???

[austere forge]

it is missing some permissions in the channel

[sick rapids]

alrigth

thanks

[austere forge]

You're welcome, glad I could help !

[sick rapids]

[jade topaz]

ugh alr

[snow depot]

How to make this panel?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[austere forge]

hi there, see above ^

[snow depot]

Thanks ❤️

?

[austere forge]

can I have a screenshot of the content of the message, and the name of your role that you would like to ping

[cold shuttle]

hi in tickets, members arent allowed to send files like images. how can i make it so members can

[austere forge]

Hi there, go to Dashboard > Panel configs > Permissions > Everyone Role Permissions - Attach Files

[austere forge]

alr, your name role ?

[hidden cosmos]

@austere forge April Fools, righttt?

[austere forge]

okay, try with role id and removed @ on mention syntax

[austere forge]

mmhh, I don't know, I'm bread I can't answer 🍞

[indigo rover]

this keeps popping up but the ticket is still opening

[cobalt tapir]

hey anyone know where i go to create a drop down ticket

in dashboard

[cobalt tapir]

yo

anyone know what the select a panel is

[grave plover]

Trying to recreate this but I do not know how to add additional buttons

[dire mirage]

hi i have trouble getting opened and closed tickets into their respective channels

it's all cluttering at the top of server

even though we have these

and specified these on the ticket-tool dashboard

can i get help troubleshooting this issue?

[timber kernel]

Please have a look at the following guide:

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[timber kernel]

Do you have more than 50 Tickets in one of the categories?
Did you changed something there recently? Or since when it is not working?

[dire mirage]

no we don't, it's 3 and 1 for opened and closed tickets

[timber kernel]

Do you renamed or changed your categories recenty? When did you saw the fist time that it is not working as expected?

[dire mirage]

does it have something to do with permissions given to "ticket tool" bot?

[timber kernel]

It can. You can run/debug to check if the bot should have all perms needed.

[dire mirage]

run it in our server?

lemme check

https://discordapp.com/channels/509192800865353738/662692902245498910/1224261801324056596

don't think there's an issue?

[dire mirage]

stopped working one week ago

don't think we changed names of the channels

[dire mirage]

reflects the same both on the dashboard as well as in our server

[timber kernel]

look good, yes

[timber kernel]

I would suggest, you remove the categories from the config -> save -> add them again -> save -> try again

[dire mirage]

does not seem to work

i removed the categories -> saved -> re-added them -> saved -> synced server

but still having same issue

[timber kernel]

then you opened a new ticket?

it will not move older tickets

these you need to move manually

[dire mirage]

i opened a new ticket

[timber kernel]

mmh

[dire mirage]

and tried closing

also should i sync? when i manually move the tickets

[timber kernel]

i just see, that you added for panel 2 for opened and closed category the same category name (created tickets)

so closed tickets will not get moved

they will stay in created tickets category

[dire mirage]

my bad

updated

but regardless, new ticket opened still doesn't appear in the created-ticket channel

it appears on top of server

how else might i be able to troubleshoot this issue? @timber kernel

when i manually shift opened tickets into the opened-tickets channel, members can no longer see their ticket

is the source of the issue then in the permission of these opened-ticket or closed-ticket channels?

access to these channels

[timber kernel]

How does Ticket Tool have access to this category?

[jade topaz]

Please how do I embed a link in a message? I want to embed my discord support link in a message.

[dire mirage]

nvm figured out

[timber kernel]

What was it?

[dire mirage]

the bot didn't have access to the closed and open ticket categories for some reason

i had to manually add it

[timber kernel]

ahhh ok

Glad it works now for you

[dire mirage]

works as intended now

[timber kernel]

perfect

[dire mirage]

cheers toast

[timber kernel]

[raven egret]

How do I make it @ a certain role when the ticket is open?

[ionic path]

Hello there! Please head to #📌│automated-support, press on 📙 FAQ, and on the Dropdown select the number 8. This will answer your question.

[dusky oar]

how do i allow sending photos in ticket ?

[jade topaz]

Even if administrator privileges are given to Ticketbot, the Failed to send: Access Denied (Ticket Tool doesn't have permission to view or send into this channel) appears

[covert swallow]

Server ID?

[wide dragon]

how can i setup bot to create channels in a different category?

nvm i found it

[crisp crypt]

Can I set a Custom command to delete the ticket after a specific word?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[spring plover]

Good afternoon, my account has been blocked due to a refund, how can I unblock it?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[analog mauve]

how do i set this up in my own server?

[pseudo ravine]

Hey there. That's not something Ticket Tool does

[analog mauve]

That’s strange - my mate said it was using this bot

[pseudo ravine]

Nope, Ticket Tool does not create voice channels, nor edit the names of them

[analog mauve]

Alr thsnks

[pseudo ravine]

You're welcome, glad I could help!

[analog mauve]

🫡🫡❤️

[pale wagon]

Hi, when I want to send my ticket panel to a salon, this one won’t. The bot has all the necessary permissions (see & talk in the room), if someone has already encountered this problem and will help me 🙂

@timber kernel ^^' ,

Oh sorry

[rugged brook]

i have done transition on omnibtc but it is not done yet

plz help

[harsh cosmos]

hey im setting up my discord server with the ticket tool bot and am having trouble getting it up and running. Any chance i could get some help?

[restive condor]

Hey there! Of course! What seems to be the problem?

[restive condor]

Hey there, what exactly are you referring to?

[harsh cosmos]

I am trying to set up the ticket feature so I can give out paid users roles

[restive condor]

Hey there! May you run the /debug command in the channel where you're trying to post this?

[harsh cosmos]

but I cant get the bot to start the ticket process

[pale wagon]

Yes wait

[restive condor]

I see, how exactly would that work?

The user is interested in the paid role and you create a ticket on their behalf?

[pale wagon]

" The application no longer responds" :c

[harsh cosmos]

We are a free service that has a premium subscription. So i want the paid users to get their own role by sending payment conformation through the ticket bot

[restive condor]

The bot is missing the VIEW CHANNEL permission for that channel

[restive condor]

Perfect, but those users create their own ticket, correct?

And everyone is able to obtain that role by creating a ticket (and obviously paying)

[harsh cosmos]

yes they would create their own ticket. But there is no propt for them to do it

[pale wagon]

Yet he has permission

:/

[restive condor]

You can create a ticket panel using the instructions below

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[pale wagon]

Toastiel ?

[restive condor]

Apologies, you ran the command in the #staff channel.

Please run the command in the same channel where you're trying to post your panel in

[pale wagon]

No :c

[restive condor]

The bot is missing SEND MESSAGES permission for that channel

[pale wagon]

i looking

[pale wagon]

Not yet :/

the permissions checked are: "Send messages" and "See channel"

[restive condor]

Wrong bot, that's "Invite Tracker", please add Ticket Tool there and Send Messages

[pale wagon]

I'm so stupid

sorry for the inconvenience

[restive condor]

No worries, have a nice day

[pale wagon]

ty @restive condor x)

[iron night]

Gave +1 Rep to @restive condor (current: #8 - 410)

[mighty linden]

is the bot down or smth?

[restive condor]

Hey there! No, may you run /debug please

[mighty linden]

Alright

eh

[restive condor]

The bot is missing SEND MESSAGES & VIEW CHANNELS permissions for that channel

[pale wagon]

Look my messages x)

[mighty linden]

Alright 1 sec

Now it works

Tysm

thanks @restive condor x

[iron night]

Gave +1 Rep to @restive condor (current: #8 - 411)

[harsh cosmos]

how can i see the tickets that have been opened?

[native mango]

Is there a Way to Transfer the Premium version to another Discord?

[restive condor]

Hey there! What exactly do you mean?

Log every time someone opens a ticket?
Or get pinged in every ticket?
Or somethint different?

[restive condor]

Hey there! Are you subscribed via Discord?

[native mango]

Yea

its fine i just subscribed another time lmao

so i got a spare ticket premium if needed lol

[restive condor]

Perfect, because Discord doesn't currently have a way to transfer subscriptions

[native mango]

Discords Outdated!!!

[sick rapids]

anyone else is brazilian???

[austere forge]

hi, use #💬│gen-chat-multilingual pls : )

[quiet rover]

hey guys 😉 hope someone could help me... in my browser i the servers wont show up if i go to the manage server site on the dashboard...

does someone know how ticket tool will find the servers?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[austere forge]

hi there, see above ^^

[tame mist]

I cant make myself a support team member, and Im the owner of the server

[austere forge]

hi, can you tell me more?

[tame mist]

I keep trying to add myself as a support team member by viewing roles and changing it, but my name doesnt pop up, and the search doesnt work when I look for name, but im the owner of the server

[tame mist]

I keep trying to add myself as a support team member by viewing roles and changing it, but my name doesnt pop up, and the search doesnt work when I look for name, but im the owner of the server

[static jewel]

Where can I find the panels ID to replace my panel for the ticket tool? I already have one present and it’s asking me for my ID to add the second one

[sick rapids]

how can i make partnership

[austere forge]

panel ID is the number which appears in the dashboard next to the panel name

[humble sequoia]

Partnership Program

Our partnership program is currently closed.

We appreciate you being interested in partnering with Ticket Tool! Unfortunately, the program for partnering is closed as of now. Nonetheless, make sure to keep an eye at #📣│server-news where we announce partner applications opening!

TicketTool.xyz - Ticketing without clutter

[austere forge]

hi, see above ^

[amber bison]

I'm looking to report usage of ToastTools on other servers? Would rather do so privately. Thanks!

[restive condor]

Hi, you can open a ticket #🎫│make-a-ticket

[amber bison]

Done! Thank you - https://discord.com/channels/509192800865353738/1224510391602647060

[iron night]

Gave +1 Rep to @restive condor (current: #8 - 412)

[restive condor]

I can't see that one.

Unless you're reporting a staff member or a user in this server, for breaking server rules...etc
You will need to make a support ticket (any language, preferably English)

[scenic plinth]

@marsh lake Votes are discontinued, which is why you're getting that message.

[marsh lake]

Got it. Thanks!

[iron night]

Gave +1 Rep to @scenic plinth (current: #13 - 375)

[signal bane]

How do I watch tv on my iPhone

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[tame mist]

how do i find my ticket tool id

[steel basalt]

Run the /id command with the bot!

[tame mist]

k thanks

that didnt work, cuz i dont know what id to look for

😦

[jade topaz]

how can i make a ticket for help?

[restive condor]

Hi there, #🎫│make-a-ticket

[restive condor]

Hi there, what exactly are you tryint to achieve?

[jade topaz]

lol it doesnt appear

[restive condor]

Some Discord bug, it doesn't show since it's in the Server Guide 🤷‍♂️

Unless you have Show All Channels enabled

[jade topaz]

alr made a ticket, pls review asap ❤️

#1224558022840549407

[restive condor]

Perfect, a member from our German Support Team will reply as soon as possible

[jade topaz]

i can speak english aswell

xD

[restive condor]

Then feel free to make an English one 😅, as responses are usually quicker

[jade topaz]

💀

[restive condor]

You can close your German one 😄

[jade topaz]

so im getting added in a ticket after i left the server, and cant controle it

[restive condor]

So you have access to the ticket, correct?

What exactly can't you control?

As in, close the ticket?

[jade topaz]

nope

without my consent, im getting added back to the ticket

[jade topaz]

nothing

i keep getting added back to the server/ticket

[restive condor]

So you're leaving the server and you're getting auto-rejoined?

[jade topaz]

yes!

[restive condor]

User Settings > Authorised Apps > Remove all the ones you don't know (ie. Unverified bots, and sketchy invite trackers)

[jade topaz]

THANK YOU!

gn

[pallid geyser]

I need to cancel my subscription, when I go to manage my subscriptions it asks me for a mail address

I enter my mail address and it says I don't have an account

I don't care about the tool or anything else I just don't want my card to be charged anymore or I'll just do a chargeback with my bank. can any dev go and cancel it right now?

[idle flint]

best bet is to head over to #🎫│make-a-ticket and open a Billing Ticket. This way we can look into how you are subscribed and give the best advice 🙂

[left viper]

Hey

Pls help

If i want to create a tickets with more kategories like dc support ingmae support then this is a pther message

Or Panel idk

[idle flint]

for different ticket options, you need to create a new panel for each option

[left viper]

Ok

[winter brook]

#🎫│make-a-ticket

[granite merlin]

how do i add pepole to ticket?

[earnest gust]

Hello, I cannot manage or cancel my subscription. The server on which the premium was purchased has been deleted, and I cannot find on the website where I can cancel it.
I tried using https://tickettool.xyz/subscriptions but I didn't receive any return email. : )

[humble sequoia]

━━ Pookie's inquiry has been moved to a ticket ━━

[tame mist]

i cant find which id to set my ticket counter panel to, which id do i do

[vague marsh]

Can you kick the normal bot if you have the premium bot in your server?

[tame mist]

im trying to put a supposrt ticket in one of my channels, but I don't know what ID it wants me to put in

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[restive condor]

Hey there! Hos exactly did you subscribe to premium?

[vague marsh]

Trough Discord

[restive condor]

Through the white bot?

[vague marsh]

Yes

[restive condor]

Hi, you can use the /add command

[restive condor]

Then no. You cannot kick the white bot

[vague marsh]

If I happened to do so, can I just invite it back and subscribe to premium again? 😅 Do i get charged twice?

(I am kinda stupid)

[restive condor]

No, the subscription will still run for the month you've paid for but won't automatically renew

So you could subscribe on the gold bot then, so you can kick the white one

[vague marsh]

I can subscribe to the gold bot when the sub on the white bot is finished then 👍

[dense bolt]

how i add and choose in the one channel works ticket tool in my discord?

i need help for setting good the ticket tool please

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[austere forge]

hi sir, see above ^^

[austere forge]

Hi there, If the server has been deleted, you will need to go contact Discord support to cancel/refund your subscription : )

[marble fern]

Other members on my server can't open support, it says interaction failed

[nimble mauve]

help

||help||

[humble sequoia]

@nimble mauve, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[nimble mauve]

i have error on my ticket panel

[austere forge]

hi there, can i get a screenshot of your error?

[next holly]

How do I create private threads when people join the server where only they can see it

Basically a private ticket with the persons name

[cedar relic]

I have set Ticket Automation to check for a message from ticket owner within 36 hours, but it doesn't seem to close the ticket in a newly created ticket when that timer expires.

Does it not start as soon as the ticket is opened?

[daring moat]

Is there a reason the pictures are not loading in saved transcripts?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[broken mulch]

How do I fix this error

[atomic solstice]

by deleting some channels and tickets

[broken mulch]

I can't it's not my server

[atomic solstice]

well then you cannot do anything, the staff team in that server has to delete some of their chanels

it's a limit set by discord

if the server has 500 channels noone can create any more channels in that server

[broken mulch]

Ok thx for letting me know

[atomic solstice]

no problem

[nimble mauve]

Yes

@austere forge

[austere forge]

pls run $debug command in same channel

[nimble mauve]

Okay

[austere forge]

the bot does not have the necessary permissions to create the ticket channel : )

you have to put them

[nimble mauve]

Thanks its works now

[austere forge]

You're welcome

[nimble mauve]

What to do?

[austere forge]

the bot does not have the permissions on channel : )

[royal elbow]

Hello you need supporter and team I’m active 12 hours in 1 days

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_es: Spanish

[royal elbow]

But I’m Kurdish

[pseudo ravine]

We don’t have a Kurdish Support Team

[royal elbow]

Why

[austere forge]

not necessary

[royal elbow]

Why doesn't it have to be like other languages?

There are more than 10,000 Kurdish servers, but you still don't support us

[pseudo ravine]

There’s not enough people requiring kurdish support in order to need a full Kurdish Support Team

[royal elbow]

You add I'm bringing Kurds

I am one of the most famous Kurds

[pseudo ravine]

If there gets to be a lot of kurdish support, there will probably be consideration

[royal elbow]

But you're saying it's a possibility🙂

[pseudo ravine]

If

[royal elbow]

I can support and partner you with 10 famous servers

[pseudo ravine]

That’s not how partnerships work with us, and they’re also closed

[royal elbow]

Support?

[pseudo ravine]

Both support and partnership applications

[royal elbow]

If you give me a 100% chance, I can do that and partner with us
And I want to talk to the admin or manager

[pseudo ravine]

The applications are closed

[royal elbow]

But they may open up for us

[pseudo ravine]

They’re closed

[royal elbow]

🤔

I want to add Kurdish support here. What should I do?

[pseudo ravine]

People who need support and speak kurdish can ask for support in this channel

[royal elbow]

👍

You can make me a supporter for a test because if there is no supporter here, nobody will come to me

[pseudo ravine]

You will not get the Support role unless you get accepted from applications, which are closed

[royal elbow]

2021 Kurdish language request spoken

[pseudo ravine]

That was 3 years ago

[royal elbow]

But you didn't increase it three years ago

[pseudo ravine]

That doesn’t mean anything

[royal elbow]

I hope an admin will answer me

[pseudo ravine]

If you don’t need anything regarding the bot, then there’s nothing else to talk about

[royal elbow]

😶

[royal elbow]

Ok thanks 🙏

[iron night]

Gave +1 Rep to @pseudo ravine (current: #11 - 390)

[robust pike]

Hello 👋 Does anyone know how to have the bot send a DM to the participants of the ticket with the transcript once the ticket is closed?

[austere forge]

Hi there, go to Dashboard > Panel configs > Transcript - Direct Message Transcript : )

note : this is a premium feature

[solar canopy]

Trying to have a ticket include a channel for reference. Ive tried the {channel.id} format but it isn't working?

[solar canopy]

This is basically for a trader store for dayz. I want to link the store channel so they can reference the purchaseable items?

[karmic sorrel]

try <channel_id>

If it doesn't work for you, take a screenshot of how the bot sends it and send me a screenshot of how you wrote it in the dashboard

[eager lily]

I have been unable to GPU WORK for several days. How can I deal with this?
Below is a screenshot of the error.

[austere forge]

hi there, we have already told you in the ticket that you are in the wrong place and we cannot help you. : )

[solar canopy]

I'd prefer the {channel.name} format but it also isn't working.

[quaint zinc]

how do i cancel my subscription

idk why but i cant figure this out myself

[cinder patio]

how do i open it in my thing?

[supple oracle]

How do I get another role to have access to tickets as well???

pls help me

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[steel basalt]

Have a look:

[humble sequoia]

Refund Request

If you have purchased a Premium Subscription of Ticket Tool through Discord and want to request a refund, you will have to contact Discord Support.
We unfortunately can't handle any of these cases.

Am I eligible for a refund?

Discords Refund Policy states that you can request a refund within 5 days of your initial purchase date.
A prorated refund (partial) can be requested if the bot has been removed by either Discord or the bot developer.

Ticket Tool Premium Refund Request

[fiery swallow]

Trying to make a multi panel ticket and for some reason it wont let me pick one of my panels as an option

Also am paying for premium but dont have the role here to show that

unless thats somethin else

[idle flint]

role fixed

[idle flint]

can you see some but not all of your panels? If you are sure the panel exists, try to simply refresh your page, this might help

[fathom quiver]

How do I make the bot send a specific message in the private thread it makes for a ticket?

Additionally doesn't look like I have the premium role

[fiery swallow]

Yeah, it shows 7/8 of my panels, I’ll give it a refresh and let ya know if it fixes and ty !

[iron night]

Gave +1 Rep to @idle flint (current: #22 - 238)

[proper rose]

for some reason the ticket tool bot shows up as offline in my discord server. what do i do

[slate token]

Same here

[sweet stump]

It’s been reported

[slate token]

I get this error for any action. Even when trying to close or deleting an existing ticket

[elfin bronze]

Bot offline

[tiny perch]

How long is gonna br offline for

[sweet stump]

No eta

[slate token]

https://tenor.com/view/the-office-everybody-stay-calm-michael-scott-stay-calm-dont-panic-gif-17890664

[surreal notch]

No ticket would work rn

[haughty bluff]

Thats why I get this, right?

[slate token]

I still get the same failure

[surreal notch]

Ticket bot offline that's why

[surreal notch]

You will keep getting it till bot comes online

[tribal steppe]

My bot is offline

[surreal notch]

It's for everyone

[robust whale]

yeah

[sweet stump]

It’s been reported

[bronze spire]

why bot is down???

[rotund skiff]

bot is down

[pale pilot]

We're on it

[plush eagle]

🙏🏽 bluds quick wid it

[stark rune]

**Ticket Tool - Restart Notice**

Shards within the Ticket Tool bot(s) are going through a restart at the moment of this notice, the Development Team is fully aware of the possible inconveniences this may cause, thanks for your patience!

To keep track of this restart keep an eye on #📣│bot-news, you can also visit our status page here.

Please do not spam tickets within the support server & do not keep asking in public channels.

Apr 3, 2024, 10:39 AM

[boreal cliff]

Hello Why Ticket Tool And Inactive

[atomic solstice]

read the message above yours

[jade topaz]

How to renew our panel?

[grave panther]

Hi
When I add the bot to the server, it shuts down
What is wrong ?

[atomic solstice]

#📣│bot-news

[sweet stump]

#📣│bot-news

[atomic solstice]

there is an outage at the moment

[jade topaz]

tt back?

Outage right?

[jade topaz]

👍

[graceful atlas]

its up now for me, but i cant create tickets

ive given the bot all permissions its needed

[sweet stump]

It is rolling out due to a outage #📣│bot-news

[graceful atlas]

still broken?

[jade topaz]

Invite tracker was also down

[sweet stump]

It’s rolling out could take Upto 2 hours

[sweet stump]

I believe discord had a update and a lot of bots went down so discord reversed the update

[graceful atlas]

oh ok thanks!

[iron night]

Gave +1 Rep to @sweet stump (current: #303 - 1)

[jade topaz]

thanks

[crimson rock]

Is the Bot off?

[limber portal]

Please refer to the pinned message ^^

[crimson rock]

🤝

[junior minnow]

hello, I have a problem with the bot faites send

[sweet stump]

#📣│bot-news

[junior minnow]

Help me please

[limber portal]

Hi there, is this on the premium bot?

[wanton sierra]

the tool is down 😄

[limber portal]

Please read the pinned message

[torpid night]

#🆘│community-support message

[wanton sierra]

read

[junior minnow]

Yess

[tired dragon]

.

[limber portal]

Can you run /debug in the channel you are trying to send the panel to?

[junior minnow]

No

[limber portal]

Can you elaborate?

[junior minnow]

no the bot does not respond

[limber portal]

Please ensure ticket tool has the View Channel and Send Messages permission inside the channel permissions settings

[junior minnow]

the bot appears offline

Discrod

[solemn goblet]

is it for everyone? tickets are not creating? what’s the issue pls

[rotund skiff]

same

[sweet stump]

Give it a moment discord have said they are reverting a update they did

[limber portal]

The free bot?

Or the premium bot

[junior minnow]

Premium

[solemn goblet]

free too

[limber portal]

The premium bot should not be offline, refer to my earlier instructions

[limber portal]

Please read the pinned message

[junior minnow]

always the same

[limber portal]

It may be related to the main outage. Please keep an eye on #📣│bot-news to see when all ticket tool services are green again.

[jade topaz]

Noting that premium bot now also has the issues in my server. Checked all permissions and everything is valid

[storm fossil]

same

[jade topaz]

Oh okay so I’m not the only one

[jade topaz]

Same

These bots always shutting down😭

[olive eagle]

When it comes back

[jade topaz]

Hey guys, im getting this error "Access to sending messages in guild channels has been limited for the user". Can't delete, close tickets etc. Is this related to the error from #📣│bot-news?

It’s always ticket tool and dyno 😭

No ticket creation/deletion

If anyone can confirm that my error is a part of the ongoing issue, that would be appreciated so I don't have to panic 😂

[torpid night]

Same, all good though, we got the same issues, the team will be flat out sorting for us 👊

[limber portal]

Please refer to the pinned messages for everyone confused about the outage

[fallen scaffold]

Please select a server you have access to manage to be redirected

[jade topaz]

Status page gives the all clear though

[jade topaz]

I'm aware that there is an ongoing issue atm. Just wondering if this "Access to sending messages in guild channels has been limited for the user" error is a part of it.

[fallen scaffold]

what that mean

[icy ivy]

Its most likely a Discord issue not bot issue anyway, all big bots got some issues

[fallen scaffold]

and i'm the owner ship of the server

[limber portal]

I currently believe so, if I receive further information on this I’ll let you know

[soft portal]

Uh Ticket Tool on my server suddenly went offline

Any help?

[jade topaz]

Yea its a bot problem, theyre working on it

[jade topaz]

same

[soft portal]

Oh okay I was the only one experiencing

Thanks

[jade topaz]

Hi! A made many chanels in the past and i could everytime send a panel. But now I made a new panel and I can’t send it to chanels. It says: Access Denied Ticket tool doesnt have permisson to view or send message to a chanal. But to zhat chanel i sent many times a panel. Why is that?

[jade topaz]

The status page gives the all systems operational despite that not being the case

[shrewd parcel]

the bot is offline for me too gg

[limber portal]

Hi guys, please read the pinned message

[limber portal]

This has been noticed and forwarded to team leads

[limber iron]

.

[jade topaz]

Thanks

[iron night]

Gave +1 Rep to @limber portal (current: #10 - 398)

[severe plaza]

please look on #📣│bot-news , they're trying to fix it

[true harness]

Hello

[jade topaz]

Oh thats an actual interaction lmao

[solemn goblet]

debug doesn’t work

[limber portal]

Shards are slowly restarting,

Team leads estimate services should be fully green within an hour or 2

[fiery swallow]

Ticket Tool, Dyno & Arcane are down, might be a discord issue

[misty dust]

#📣│bot-news

[jade topaz]

When will bot come online!?

[limber portal]

@jade topaz

[jade topaz]

Ok

[misty dust]

I am unsure sorry

[limber portal]

Please keep this chat related to ticket tool

[atomic solstice]

first of all wrong server, second of all yes they are offline too

[soft portal]

Oh okay sorry

[misty dust]

I haven't personally expreienced it but have had multiple ppl tell me the same thing

[austere thorn]

yes

[jade topaz]

anyone know when ticket tool will be back up?

[limber portal]

@jade topaz

[soft portal]

.

[ocean raven]

probably in a bit

[jade topaz]

ty

[iron night]

Gave +1 Rep to @limber portal (current: #10 - 399)

[dense quest]

any news on the bot?

[hushed shell]

#📣│bot-news

[dense quest]

oh

sorry

[solemn goblet]

i used the debug and it didn’t work. what do i do now?

[limber portal]

There is an outage and the bot will not respond.

[hushed shell]

don't be sorry i'm a memeber like u LOL

[hushed shell]

i hope u guys fix that easily

[dense quest]

what a coincidence xD, i use ticket tool for years, the day i need to update my tickets, the bot is down xD

[hushed shell]

LOL me too

[limber portal]

Please refer to this message

[dense quest]

Sacrifice, in my opinion, if a server has the ticket tool bot, the admin of the server should've received an info saying bot is down, on your website the tool status says its all green

I've prob made some wrong changes thinking i was the one doing wrong, and not the bot being offline. is there any way to revert the changes made?

[west hill]

hey guys, sorry for bothering you, but anyone can help me with is please? Is the first time I'm seeing this and I don't understand what it means and how can I fix this. Thank you very much for your time and understanding.

[atomic solstice]

The issue isn't on our side

looks like discord did some change which is still unannounced

[topaz wharf]

а на чьей тогда?

[solemn goblet]

okay. when should i check back?

[limber portal]

The status page is incorrect and this has been noted

[atomic solstice]

just check #📣│bot-news sometimes and once the issue is fixed there will be an update there

[topaz wharf]

we are waiting

[limber portal]

@discplus please read this

[atomic solstice]

we are waiting too

[limber portal]

He left

[topaz wharf]

No

[inland solar]

ребят тут русские есть?

[inland solar]

привет

[topaz wharf]

да

[inland solar]

что с TT?

[topaz wharf]

есть))

[inland solar]

бот типа откис?

[topaz wharf]

ага

[inland solar]

жесть

[topaz wharf]

пишут, что дело не в них

[feral meteor]

Как не в них если в них)

[vapid pine]

اخ البوت مات ولا ايه

[scenic plinth]

Мы работаем над исправлением, хотя, скорее всего, проблема в Discord, а это значит, что мы ничего не можем сделать, кроме как ждать, пока они исправят проблему.

[inland solar]

переводчик?

[vapid pine]

يسطا البوت امتى هيفتح

[nova flower]

Hello! Any ETA for bot fix?

[vapid pine]

Erorr

[limber portal]

@nova flower

[topaz wharf]

понятно

[nova flower]

Perfect, Thankyou!!

[vapid pine]

يسطا البوت امتى هيفتح

[scenic plinth]

Нет, хотя прошу прощения, если это не так. Я только что проснулся.

[limber portal]

يتم إعادة تشغيل Shards ببطء،

يجب أن تكون خدمات تقدير قادة الفريق خضراء بالكامل خلال ساعة أو ساعتين

[vapid pine]

احا ده طويل بس تمام

[tardy panther]

why is ticket tool off?

[limber portal]

لسوء الحظ، إنها مشكلة خلافية، هذه المرة مطلوبة للتأكد من أنها تعمل بشكل صحيح

[limber portal]

Please read the pinned message

[tardy panther]

thx

[iron night]

Gave +1 Rep to @limber portal (current: #9 - 400)

[mint saddle]

2 HOURS!?!

I'm switching bots

[gentle silo]

ياخي ليه البوت طافي

[limber portal]

1 to 2 hours from the time of that message

[mint saddle]

I'm gonna switch

[civic echo]

hello

[limber portal]

Unfortunately this issue was caused by a discord update we believe and so there’s nothing else we can do

[mint saddle]

to Tickets

[atomic solstice]

good luck finding a big bot that is not down

[scenic plinth]

Yes, because it is a Discord issue.

[civic echo]

the bot is bugged?

[atomic solstice]

discord is the issue

not us

[mint saddle]

Tickets bot its not down

[upbeat bronze]

fuck discord

[inland solar]

problem in discord

[limber portal]

يتم إعادة تشغيل Shards ببطء،

يجب أن تكون خدمات تقدير قادة الفريق خضراء بالكامل خلال ساعة أو ساعتين

[atomic solstice]

well then they were lucky

[mint saddle]

Dyno?

[scenic plinth]

Listen, our bot has not been down for nearly half a year. The bot will go down, its not the end of the universe guys.

[civic echo]

Bot is not working or discord is not working? because i have people telling me the ticket is not working

[tribal lodge]

Just curious, are the applications closed?

[vapid pine]

للاسف طبع انا انا محتاج البوت بس تمام اصلا عادي 🥹 هل تعرف كيف اقدم ادارة ؟

[limber portal]

Please read the pinned message

[scenic plinth]

Yes, they are closed.

[limber portal]

Yes.

[scenic wren]

go program your own ticketing bot then

[limber portal]

بمجرد انتهاء انقطاع الخدمة، سنكون سعداء بمساعدتك في إعداده

[mint saddle]

Why should I?

When other bots are free to use

[limber portal]

Please try to keep this channel on topic

[scenic wren]

cause you're a complainer

[opal terrace]

is anyone else getting this issue

[rocky basin]

Yes

[frail maple]

I had a working ticket then it stopped working and now I can't create a new ticket

[limber portal]

Please read the pinned message

[graceful iris]

The bot is down

[tired loom]

Can no one read?

[scenic wren]

the bot isn't actually down

[tribal lodge]

Dang, I have a friend that would be perfect for it, who speaks english, dutch, german, afrikans and two other languages.

[scenic wren]

it's obviously a problem with the discord API

[vapid pine]

يعني كيف اقدر اساعدكم ارد على اسأله الاعضاء ؟

[frail maple]

It always tells me the request was rejected

[limber portal]

نحن نقدر أي إجابات يمكنك تقديمها للأعضاء في هذه القناة 😊

[tribal lodge]

@limber portal is there a way they can apply an email or something? Or is it 100% closed

[civic echo]

normal?

[limber portal]

It’s closed. Please don’t ping staff.

[vapid pine]

تمام

[scenic wren]

downtime happens

[opal terrace]

bot dead

[limber portal]

Please read the pinned message

[wintry sky]

sry

[tribal lodge]

Okay

[tawdry bronze]

has the $close request stopped working?

[limber portal]

Please read the pinned message

[tawdry bronze]

thanks

[stiff blaze]

help pls

[dusty badge]

The bot seems to be down?

[tawdry bronze]

bots down

[stiff blaze]

it's not a server issue on my part?

[dusty badge]

I think so, I've been trying to close a ticket for the past 10 mins

[stiff blaze]

damn I was worried lmao

[dusty badge]

I hope the team members are notified

[limber portal]

Please read the pinned message everyone

[scenic wren]

What I hope is this isn't a discord API change

[grand vale]

Guys, we're all having the same problem, there's no point in being here spamming the chat when it won't do any good!! We will all hope that this is resolved as quickly as possible.

[dusty badge]

Ah ok, thanks I guess

thanks @grand vale

[iron night]

Gave +1 Rep to @grand vale (current: #303 - 1)

[scenic wren]

Cause the way this bot works with creating, renaming, and deleting channels it would suck if discord did something stupid with their API

[dusty badge]

thanks @limber portal

[limber portal]

Just bumping this message for you all

[dusty badge]

hold on it didint gave u rep

thanks @limber portal

[limber portal]

There’s a cooldown on it

[dusty badge]

ok i give up, sorry

[burnt herald]

Famous, just read!!

[dusty badge]

ah, makes sense

[limber portal]

No problem

[limber portal]

Please read the pinned message

[scenic wren]

that seems like an API error....

[edgy ocean]

read pinned message

#📣│bot-news

[stiff blaze]

I didn't know that haha. I thought I messed up something so came here looking for support

[stable raven]

when its geting fixed ??

[vapid pine]

Shards are slowly restarting,

Team leads estimate services should be fully green within an hour or 2

[limber portal]

^^

[cedar copper]

Bot down ?

[limber portal]

Please read the pinned message

[jade topaz]

oh okay ~

[stable raven]

big hope

[junior minnow]

my bot ticket tool appears offline on the discord and no longer responds to opening a ticket

[carmine bolt]

is offline

[stable raven]

Fix plz

[patent igloo]

Hey im experiencing an error when trying to close my tickets in my server

[vapid pine]

Shards are slowly restarting,

Team leads estimate services should be fully green within an hour or 2

[patent igloo]

How long will the bot be offline?

[stable raven]

you also cant open it

[vapid pine]

@patent igloo

[patent igloo]

Heard, Ill come back if the issue persist

[patent igloo]

Looks like their working on a resolve and are aware of the matter

[vapid pine]

ok

[vapid pine]

Shards are slowly restarting,

Team leads estimate services should be fully green within an hour or 2

[junior minnow]

I don't understand where the problem comes from

[grand vale]

#📣│bot-news

[jade topaz]

Tiecket Tool Down ?

[junior minnow]

ok thanks you

[iron night]

Gave +1 Rep to @vapid pine (current: #303 - 1)

[vapid pine]

The problem will be solved after 1 or 2 hours

[vapid pine]

Shards are slowly restarting,

Team leads estimate services should be fully green within an hour or 2

[vapid pine]

Welcome any time

[mint saddle]

I don't have all day LOL

[vapid pine]

ok ?

[burnt herald]

Keep wait

[scenic wren]

Just go use another bot.

[scenic wren]

You're complaining about something you get for free.

[rough bay]

I have a problem; so I added the bot to my server and I can see him as a member,but on the dashboard it says the I still have to invite him. Does that count to the technical issues they are having at the moment?

[upbeat bronze]

sit and cry

[tired loom]

yes

[rough bay]

Oh OK, didn't want to interrupt

[scenic plinth]

We're having issues just as other bots are having issues. We simply cannot fix this ourselves, so please quit complaining. Our bot has not been offline since November (6 months ago) and it went offline because of something we cannot control. All we are asking for is your patience and respect instead of taking it out here and using remarks that have been made.

[silent wasp]

has there been any communication on this from Discord? trying to gauge what I can share with the people I manage the servers for