🆘│community-support

[haughty finch]

This is a powerful tool but that power comes at a price of being confusing. lol. I'm trying to setup one channel for all tickets but to allow for multiple types of tickets:

• Technical Support
• Suggestion/Feedback
• Complaints

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[haughty finch]

I've seen that but I'm not getting the intended result.

The problem that I am having is that when I activate the form style when you click create ticket the pop-up with the questions comes up every time and I would like to have where that comes up for Suggetions with one set of questions, another set for complaints, and an a third for technical support (or maybe just open the thread and let them explain?)

[pseudo ravine]

You can edit the form for each panel

[haughty finch]

I think maybe I edited them all under the same one and this is why, then.. let me double-check.

[inner glade]

it wonjt let me create a ticket because of the over 500 thing but how do i fix

[restive condor]

Hey there! As the message says, you will need to delete channels in order for new tickets to be created

If you don't have permission to delete channels, you will have to reach out to server staff

[inner glade]

ok thanks

[frank void]

how do i add ticket bot into my channel? its on my server already

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! See above ^^

[frank void]

do you need to pay for that? because nothing comes up when i click panel configs and no option for 'create panel'

[restive condor]

No, you don't have to pay for it

To create a panel just use the plus + button

[frank void]

i dont have a plus button -il lsend a SC

[restive condor]

Go into panel configs

[frank void]

its blank. same as above

[restive condor]

Hm. May you try refreshing the page?

Clearing cookies/cache

[frank void]

yup nothing

ill try safari

safari worked - thanks

[frank void]

man this is so hard, it says permision missing. isnt there. a way to just do a quick auto process

[pseudo ravine]

Hey there. Does it say it's missing permissions when you try to send the panel?

[ocean otter]

Hi! My panel is setup and functional for admins. Members however can’t create tickets. Any ideas?

[austere forge]

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[pulsar gust]

hi

when i select the server : Please select a server you have access to manage to be redirected
What is the solution?

[austere forge]

Hi, can you try press boutton sync servers

If you still don't have permissions or we don't see your server see below ⬇️

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[slender lodge]

nao consigo logar no jogo

como faço para logar no jogo

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[sonic mason]

I am now having troubles again with this. Please help 😭

[slender lodge]

qual o lugar certo ?

[scenic plinth]

Não podemos ajudá-lo a encontrar o lugar certo

Eu recomendaria o Google

[haughty finch]

Is there a list of ticket commands somewhere that I am missing?

[humble sequoia]

━━ Trigonal215's inquiry has been moved to a ticket ━━

[night tinsel]

.

[potent swift]

how to enable claiming??

nevermind figured it out

nevermind i cant do it

could someone help?

oh its premium only

[fluid heron]

Is anyone else ticket tool not wanting to post media to the tickets? I’ve linked it correctly and it’s still showing this

[restive condor]

Hey there! It will display correctly once sent to a Discord channel

[restive condor]

Hey there! You can use the /help command > Commands for a list of commands

$help

[humble sequoia]

Ticket Tool Ticket Commands

</add:1029783024306507887> - Gives an additional user or role access to the current ticket channel. They are given the same permissions as the User Opened Permissions.
</remove:1029783024306507888> - Removes a user's or role's access to the ticket channel if they had access to the ticket when it was created, or if they had been added with the </add:ID> command.
</open:1029783024306507893> - Re-opens a ticket channel that is in the Closed state.
</close:1029783024306507892> - Closes a ticket channel that is in the Opened state.
</rename:1029783024264564757> - Changes the ticket name, or resets its name if no new name given.
</claim:1029783024306507889> 💎 - If Ticket Claiming is enabled, this command allows a support team member to claim or unclaim the ticket.
</closerequest:1029783024306507891> - Sends the Close Ask Message to the ticket channel.
</transcript:1029783024264564758> - Generates a transcript of the ticket, or channel if 💎 Premium, with the given settings.
</new:1029783024264564762> - Create a new Command Style Ticket

Ticket Tool General Commands

</premium:1029783024306507894> - Checks the Premium status of the server you ran the command on.
</debug:1029783024264564765> - Provides you troubleshooting information about your server and the channel you ran the command.
</permissionlevel:1029783024264564760> - Your level permissions within the server, allows you to know if you are able to access a dashboard.
</ping:1029783024306507895> - Provides the current latency between your server, the bot, and the Discord API. This might be used while troubleshooting.
</help:1029783024264564756> - The command you used to get here!
</id:1029783024264564764> - Returns the ID of the given channel/role/emoji, providing no input will return the server's ID.
</vote:1029783024264564761> - Vote for Ticket Tool and gain free Premium!
</invite:1029783024264564763> - Invite for the bot and the Support Server.

[fluid heron]

Thank you!

[iron night]

Gave +1 Rep to @restive condor (current: #12 - 379)

[elder hinge]

bei mir können keine leute kein ticket machen / on my server ppl cant create a ticket

[idle flint]

Can you please run a $debug command

[elder hinge]

https://discordapp.com/channels/509192800865353738/662692902245498910/1221218528951271515

[idle flint]

First thing I notice, you have 2 panels named "Tickets", which can become confusing when you are updating etc.

[elder hinge]

3

das 4te war weil es nicht ging und ich dachte es lieg am panel

ich kann es löschen

das 4te

[idle flint]

So, usually the error comes down to a few things:

• Ticket Tool not being in the server anymore (your $debug working rules this out)
• A bot outage (it doesn't seem like this is occuring)
• Outdated Discord client (try updating your Discord application)

[elder hinge]

es ist alles auf den neuesten version und der bot ist drauf

[slender lodge]

noa consigo entrar no Meredian

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

━━ vleeq's inquiry has been moved to a ticket ━━

[velvet python]

How do i make it when you Open a Ticket it Shows your Discord ID and Discord Username?

or like this

[austere forge]

Hey, use variable {ticket.user}

[velvet python]

where?

Ive never used Tickettool

[austere forge]

In the configuration of your panel, when a person creates a ticket

Dashboard > Panel configs > Ticket - Edit Ticket Message

[velvet python]

How about Pinging Support

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

see above, to ping your support team

[velvet python]

this?

[austere forge]

read all above pls

[velvet python]

i fixed it

[austere forge]

👍

[velvet python]

im just blind

[polar terrace]

how do I get it to stop doing this

[austere forge]

hi there, pls run $debug command in same channel

[polar terrace]

ok

[austere forge]

the bot lacks permission to send messages 🙂

[polar terrace]

dam

[velvet python]

need help again how do i make it so my support team can see the tickets

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[austere forge]

hi there, see above

[velvet python]

they have perms

[unkempt berry]

thanks

thanks

[haughty finch]

Is it possible to create an 'anonymous' ticket for people?

[rapid parcel]

Help me

I want to add a ticket to my server, but I don't know how to make it work

[austere forge]

Hi, make sure they have permission to view the channel

Dashboard > Panel configs > Permissions - Support Team Permissions View Channel

[austere forge]

can you say more about the anonymous ticket type?

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[austere forge]

hi dude, see above

[rapid parcel]

Ok

@austere forge thanks

[iron night]

Gave +1 Rep to @austere forge (current: #41 - 63)

[austere forge]

You're welcome, glad I could help !

[vernal thunder]

/help

[eager tiger]

/help

¯_(ツ)_/¯

[austere forge]

@eager tiger @vernal thunder

Hi, do you need help with Ticket tool ?

[vernal thunder]

Hi yes

[humble sequoia]

@vernal thunder, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[vernal thunder]

I want to make the number of sets to be one, can I do that?

Why do I have two badges?

How to remove?

on the website

[austere forge]

make sure you don't have multiple panels configured

Dashboard > Panel configs > Panel - Attached Panels (Multi Panels)

[vernal thunder]

And where is it on the website?

[austere forge]

read the second part of my message, I directed you

[vernal thunder]

I didn't understand, but I still didn't understand where these settings are! Directly on the tickettool website or through the bot commands?

[humble sequoia]

https://tickettool.xyz/manage-servers

[austere forge]

here

[vernal thunder]

Which one is it?

1? 2? 3?

[austere forge]

Panel configs > Panel - Attached Panels (Multi Panels)

[vernal thunder]

Oh thanks!

[austere forge]

no worries

[vernal thunder]

And this one... Is it possible to set up so that when a person finishes a ticket and wants to create another one, there will be 1 number and not two later

That is, I created a ticket, then deleted it! and decided to create a ticket again, only the number continues?

Or so it should be?

I created a second ticket, and deleted it, created another one thinking that everything would be new, that is, 1 ... but no, the 3rd ticket

Or you need to manually delete it through the site?

[austere forge]

Indeed, the ticket number continues, if you want to modify, you can press the Set Count button at the top of the Panel Configs tab.

[vernal thunder]

It's here? Need to find it?

Or should I find it here

[vernal thunder]

Is it always necessary?

[austere forge]

the ticket number will now be 0, but it is not possible to always keep the same ticket number

it will systematically increase

[vernal thunder]

And it will be necessary to constantly reset through the site

?

[austere forge]

yup

[vernal thunder]

thx @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #41 - 64)

[austere forge]

You're welcome

[placid stag]

I can't change the ticket name, what am I doing wrong?

@austere forge

[icy forge]

Preciso de ajuda minha conta tá bloqueada

[placid stag]

What?

[queen crypt]

Please how to use the ticket?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! See above ^^

[restive condor]

Olá, voce está no servidor errado

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

Hi there, editing that is a premium feature.

You are able to rename the panel by using the ''Rename'' button and it will be reflected there

[placid stag]

I understand, thanks, I just don’t know English well (

[iron night]

Gave +1 Rep to @restive condor (current: #10 - 385)

[restive condor]

It's no problem 😄

We have a German Support Team, for next time #🎫│make-a-ticket

[placid stag]

😐

I'll know well

[icy forge]

I need an admin to resolve a problem with access to my account

[restive condor]

Hi, what seems to be the problem?

[mental nexus]

Yoo

@restive condor

[restive condor]

Hi, how can I help?

[mental nexus]

How do I buy .cf 100

[restive condor]

You must buy the item chicken first

[mental nexus]

How do I buy

[restive condor]

.buy

[mental nexus]

Ok

[icy forge]

The problem is with renbolso, my son was playing on an account on another server linked to mine, I asked for renbolso and I can't access my main account

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

^^

[icy forge]

can help

[restive condor]

Unfortunately, you are in the wrong server

[mental nexus]

How do I get a rank

DAN

[violet jacinth]

Hey is it possible to make it to where if a person has a ticket open from one panel they cant open one from another panel?

[austere forge]

hi there, unless I am mistaken, it is not possible to prohibit the creation of tickets for a user from each panel

• but you can limit the creation of tickets on the same panel, to avoid opening several a user

[austere forge]

hi there, there is no rank here

[mental nexus]

Oh

It’s is

Mod

[violet jacinth]

Gotcha

[ember bramble]

How do I remove embed

[austere forge]

Dashboard > Panel configs > Panel - EDIT PANEL MESSAGE and press boutton remove

As a reminder, this is a premium feature

[cinder thorn]

Uhh, how do I make it to not send these two messages at the bottom?

[ember bramble]

Can't do it without premium?

[austere forge]

unfortunately no 🙂

[austere forge]

Hi there,
Dashboard > Panel configs > Transcript - Transcript Channel make sure you configure another channel than this one

[cinder thorn]

I don't get the last one. Maybe you can give me an example.

[austere forge]

see below

[cinder thorn]

I think I did it but it still showed

[austere forge]

ah, mb
Go to Dashboard > Panel configs and Logging

Selec other channel than this one

[cinder thorn]

Ah, thanks @austere forge

[austere forge]

You're welcome, glad I could help !

[austere forge]

hey correction ! see below 😛

[humble sequoia]

Global Ticket Limit

Unlike the regular Ticket Limit, the global limit will limit the amount of tickets a user can create at the same time for ALL Panels. When a ticket is closed again, the limit resets for that user.

To customize it head over to your Dashboard ➞ Server Configs ➞ Global Ticket Limit

Note: This is not a limit for how many tickets a user can open at all times or how many tickets you can have open on the server in total. This is just a limit per user for open tickets.

[violet jacinth]

Oh sick thanks

[iron night]

Gave +1 Rep to @humble sequoia (current: #17 - 308)

[orchid radish]

@stark rune

[stark rune]

<:emote:1117544400113901638> Available commands

Use s.help <command> to get more information

s.help
s.info
s.list
s.ping
s.guildmembercount
s.report
s.warns
s.setup
s.frsetup
s.desetup
s.essetup

[orchid radish]

S.help

[austere forge]

hi, do you need help with Ticket tool?

[orchid radish]

Yes

Im ban on the game omni x

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[orchid radish]

Oh thx

[radiant salmon]

i have one problem /botSwitcher wont work. timed out

and hi btw 🙂

[austere forge]

Hi there, can I get a screenshot when you place the command

[radiant salmon]

of course

[austere forge]

try run $debug command in same channel pls

[radiant salmon]

same

now it works

[austere forge]

good ?

[placid stag]

how can I do the same?

[radiant salmon]

all fine donu why

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[austere forge]

Hi there, see above

[placid stag]

It is in German

?

[austere forge]

In English only, but you can get German support by opening a ticket here > #🎫│make-a-ticket

[humble sequoia]

━━ ENI's inquiry has been moved to a ticket ━━

[signal spindle]

Hello

i need help

[humble sequoia]

@signal spindle, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[signal spindle]

the bot seems to stopped working suddenly in my server

[humble sequoia]

━━ Adrix's inquiry has been moved to a ticket ━━

[atomic musk]

hi id like some help with changing the text shown in the ticket panel

[humble sequoia]

━━ jay's inquiry has been moved to a ticket ━━

[rough star]

Is there any way I can find out the history of a closed ticket?

[sick bluff]

Good afternoon, one of the leaders of a strong clan from another game greets you, players are gradually coming to your game, but the server is full. On the one hand, we always want to be together, but on the other hand, we don’t want to switch to a new server every time, since everyone won’t go at the same time. Is there a solution? And one more thing, I was scratching my head and couldn’t understand how defense works and how much benefit it brings in a given situation), is it possible that there are formulas for battle mechanics somewhere)

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

Hey there! What exactly do you mean?

[rough star]

I have opened a ticket on the server. After that, the moderator closed it and I didn't see that he answered me. I want to read what he replied, how can I do that?

[restive condor]

If the moderator closes the ticket and a transcript is not DMed to you (it's possible they don't have it enabled) then you cannot see the contents of the ticket

[mossy storm]

Hiya! I am very new to this bot, I am wanting to create a ticket system where when they go to the "Make a Ticket" channel, they can either select to make a ticket for the option of "Verify your age" or "other", and if they select "Verifying your age" it will pop up the instructions for how to do that

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[strong anvil]

How do i make it so when a user doesn't respond for 24 hours or more, it will tag him and ask to close?

I'm on the 7 day trial

Also How do I actually use the 7 day trial. I redeemed it but do i need to add a new bot?

[mossy storm]

Amazing, so I set up a drop down panel. I am just not sure how to send it to the chat I need to send it too, and I am not really seeing that on the lil cheat sheet

I am using the website just as a note

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[pseudo ravine]

Refer to the 3rd step

[mossy storm]

Oh thank you! You're amazing!

[iron night]

Gave +1 Rep to @pseudo ravine (current: #11 - 384)

[pseudo ravine]

You’re welcome, glad I could help!

[mossy storm]

Everything is all set up for me now, just wanted to shoot an extra thank you towards you guys!

[rich oriole]

How do i stop non staff from closing tickets?

[pseudo ravine]

Hey there. You can go to the Dashboard > Buttons > Close Ticket > Support Team Only >

[eager tiger]

@austere forge I do need help

[rich oriole]

Thank you

[iron night]

Gave +1 Rep to @pseudo ravine (current: #11 - 385)

[pseudo ravine]

You're welcome, glad I could help!

[humble sequoia]

@eager tiger, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[eager tiger]

so

I need help with adding a drop down menu

@humble sequoia I need help with a drop down menu deature

[white relic]

can anyone help me set it up

@pseudo ravine can you help me

[shadow stone]

Hello, is it possible to add role permissions when using a panel and opening ticket? I want to allow only one user role specifically to open a panel from the multi panel (not support roles).

Example:

Role Required For Creating Ticket In This Panel: VIP-ROLE

[celest pewter]

I am having issues with the ticket message since it says "{User} Welcome" when I open it (it was like that before but I changed the message) and I changed it to "Welcome {User}, a {@ Ticket Helper} will be here shortly to help you" but it does not work and it shows the message that I had before changing it, if you know what I mean.

[blazing junco]

need help

[hollow moat]

how can i add claim buttons for special roles
i added the roles in dashboard but there's no option of claim

[humble sequoia]

━━ Professor RJ's inquiry has been moved to a ticket ━━

[coarse tide]

Preciso de ajuda

[restive condor]

Hi, how can I help?

[restive condor]

Hi, how can I help?

[restive condor]

Hey there! Are you testing this with a brand new ticket?

[coarse tide]

Depositei 75$ e minha conta e até agora não caiu

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

Hey there! Yes, go into the Dashboard > Panel Configs > VIP Panel > Buttons > Create Ticket Button > Allowed/Disabled roles

[restive condor]

Hey there! See below

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[shadow stone]

Ahh perfect thank you Dan!

[iron night]

Gave +1 Rep to @restive condor (current: #9 - 390)

[blazing junco]

can i set a role ping here?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

^^

[blazing junco]

@restive condor it works thank you

[iron night]

Gave +1 Rep to @restive condor (current: #9 - 392)

[shadow stone]

Hey Dan another question, is the premium subscription just for one server or can it be used across two servers that the account owns?

[restive condor]

Premium subscriptions are per server, if you'd like premium on 2 servers you would need two subscriptions

[jade topaz]

hi, i moved and i bought another computer as well could you help me please do hwid reset ?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[shadow stone]

Ok got it, and are these transferable to other servers in the event say a server is raided and a new one is made?

[jade topaz]

HWID RESET premium cheats pls help me

[restive condor]

If you subscribe via Discord, no.
These subscriptions are non-transferable (even if the server still exists)

If you buy premium directly from us, you would receive premium in the form of a key which can be transferred by us

[restive condor]

You're in the wrong place unfortunately

[jade topaz]

And where do I go?

[restive condor]

Unfortunately, we don't know as we only provide support for @pseudo glen

[shadow stone]

Ok got it, and do you happen to have a link to purchase directly from here rather than via discord?

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

- Purchases done with this method are non-refundable.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

After a successful payment

Provide us with your server ID, where you want your premium key to be redeemed. This has to do be done by us

[shadow stone]

Cheers

[restive condor]

There's the information ^^

Whenever you're planning on purchasing you will need to #🎫│make-a-ticket

[shadow stone]

Yep sounds good 👍

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[idle flint]

See above for a basic setup guide

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hi, see above ^^

[uncut glen]

Hey uh, I added the ticket tool to my server but when I entered dashboard it doesn’t show me I got the ticket tool in any server, I tried to sync servers a couple of times but it doesn’t show the server.

Nvm I just hadn’t had access

[scarlet scaffold]

Hey , I need some help 🙏

[humble sequoia]

━━ Blue Messi's inquiry has been moved to a ticket ━━

[limber karma]

Hey there, where can I find the configuration to automatically close a ticket after n time of inactivity? I tried to search the documentation but it's just stuck in an infinite loading screen.

[burnt herald]

Hello.
I have a problem, when I generate the protocol and later DELETE the closed ticket, instead of just deleting it, it is generating a new channel in the open tickets.

As you can see, when I delete ticket 0242, in this case the channel "closed-0242", it goes to open tickets.

How fix it?

[austere forge]

Hi there, Dashboard > Panel configs > Automation below

[limber karma]

Brilliant thanks - thought it was a default option to configure 😅

[iron night]

Gave +1 Rep to @austere forge (current: #39 - 65)

[austere forge]

Hi, make sure you have not config Server Storage Options

Go to Dashboard > Server configs - Server Storage Options

[austere forge]

You're welcome

[burnt herald]

I will check, and if I have configured the storage, it may not be active?

[austere forge]

if the option is enabled , storage configuration will be active

[limber karma]

I'm going to assume Watcher is what I'm looking for, under the for variable, there is a secondary input, at the moment I've got it at 4 although it doesn't look to have any documentation on what this extra value is?

[burnt herald]

that's right, but I want it to be stored as a backup... but when deleted I don't want it to generate an empty room.

Would taking just the week away from the closed ones solve the problem?
Or does it have to be enabled?

I tested just removing the category, and it didn't work, I had to disable the storage

[austere forge]

it is true, interesting, I will find out more and I will come back to you

[limber karma]

Brilliant thank you

[iron night]

Gave +1 Rep to @austere forge (current: #39 - 66)

[austere forge]

you can use the transcript to save the ticket and view the contents of all deleted tickets

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[austere forge]

see above

[burnt herald]

All right.
Thanks!

[iron night]

Gave +1 Rep to @austere forge (current: #39 - 67)

[austere forge]

You're welcome, glad I could help !

[austere forge]

This allows you to enter a duration in seconds in order to define a time that you want, instead of using the predefined duration in the drop-down list on the left

[limber karma]

Gotcha thanks, I take it 2 days is the highest it can go then?

[iron night]

Gave +1 Rep to @austere forge (current: #39 - 68)

[austere forge]

yeah, that's the maximum days you can configure

[visual elm]

guys i made a panel but if i say /setup it says “application doesnt respond” is there any reason for this?

[austere forge]

hi there, pls run $debug command in same channel

[visual elm]

okay

[visual elm]

so like /debug?

[austere forge]

🙂

[visual elm]

what

[austere forge]

the bot lacks permissions

[visual elm]

lemme see

should i like invite him again and put all this on?

or put bot role with full permission?

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[austere forge]

see above to set the right permissions

[visual elm]

ye it works now

thanks

guys

i just made a panel and now?

how to do the setup for it

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[austere forge]

help yourself with this guide, it can help you ⬆️

[toxic apex]

guys i have a text i wanna make a part of it a link

how do i?

[humble sequoia]

User's issue has been solved in another channel.

[twilit moon]

Hey!

I need some help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[twilit moon]

I can pay premium with crypto?

[pseudo ravine]

Yes, just make a Billing ticket in #🎫│make-a-ticket

[fair ruin]

Can someone help me?

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[digital badge]

I bought premium how do I invite the premium bot to my server?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[grizzled linden]

How to get panel id

[nocturne chasm]

#premium-support message

read this 🙂

@grizzled linden

[grizzled linden]

And?

[nocturne chasm]

did you try the command? sorry I am new and trying help by searching for the panel ID

you can serach for it too by using the search bar at the top right of this page

[jade topaz]

I need help

[shut bolt]

What do you need help with?

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

Like how to give ticket opener permission to post link

Whenever they post the link get deleted

[shut bolt]

Check your Audit Logs, there must be an additional bot deleting them as Ticket Tool does not have this natively

[jade topaz]

Doesnt show

[shut bolt]

That's one of the downsides of Discord's logs, sometimes this specific case isn't logged. However if you have a bot such as Dyno, mee6 or anything of that style you'll need to review your settings as ticket tool will not delete a user's message unless it's a command such as $delete

[hollow folio]

Hiya, is there a way for tickettool to send a custom message in a specified channel (not a ticket, nor the ticket itself) when a ticket is created? Something like a notification channel, for a group of people by including @roles in the custom message. Cheers!

[austere forge]

hi there, you can use the logging option which allows messages to be displayed when tickets are created, closed, deleted, etc.

Unfortunately, for the mention which includes your support this is not possible since there is no editing message
Go to Dashboard > Panel configs > Logging set up a channel

[kind edge]

hi, is there a way for ticket tool to remove user's permission settings completely when the ticket closes rather than removing the view channel and send messages permissions

[daring zealot]

Yo

[iron night]

Gave +1 Rep to @austere forge (current: #39 - 69)

[shut bolt]

Hey there, head to your server's Dashboard > Panel Configs > Permissions > User Closed Permissions and adjust them to your preference, note that the bot needs the permissions it's trying to remove

[shut bolt]

Check the command below

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[shut bolt]

@jade topaz be patient, you aren't the only that's requesting help.

[iron night]

Gave +1 Rep to @shut bolt (current: #1 - 1269)

[kind edge]

i was asking if i can remove them from the advanced permission list when closing the ticket

[shut bolt]

Ah, you can not remove them completely from the permissions override list, the bot can assign the permissions of your preference tho

You pinged me and 3v requesting support.

The role name requires the use of @ while the ID doesn't

[iron night]

Gave +1 Rep to @shut bolt (current: #1 - 1270)

[shut bolt]

First time you pinged 3v for help. Then you answered to me on unrelated messages to request support, then you answered once again after already asking for further support, which does count towards pinging

A qué te refieres con ello exactamente?

{user}

[tight knot]

i cant make it so the bot shows me the buttons and the members can click which one they want it opens automatically

[tight knot]

i really need help on this

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[finite geyser]

We can i Open a ticket with The Bot ???

[pseudo ravine]

#🎫│make-a-ticket

[finite geyser]

No we can i Place a ticket for my Server ??

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[finite geyser]

With command ??

[daring zealot]

Yo hello!

[thick shell]

good afternoon, im having trouble finding a server on the website. my test server shows but the server i am helping build isnt there. i dont see any major permissions im missing. is there a specific one that would be blocking me?

[fair valley]

Yo guys

[wraith coyote]

Hi, I have an issue with images in transcript that aren’t available anymore. Is this because of the recent Discord update?

[jade topaz]

Ohh

[limber portal]

Hi!

Images have always only been available with premium. Now, you have to click on the image to load it.

[wraith coyote]

Ah okay, I get an error when loading the images so that confused me a little bit

But that means I need to get premium?

[wraith coyote]

Ahh okay, that explains a lot, thank you!

[iron night]

Gave +1 Rep to @limber portal (current: #10 - 388)

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[austere forge]

Hi there, see above ^

[austere forge]

Hi, do you need help ?

[thick shell]

Tyvm!

[lilac prairie]

Hi there, I have a server with this bot. Recently, the ticket tool just stopped making tickets, for anyone

This happened when the ticket number reached 180

Can someone help me reset/restart the creation of tickets? I unknowingly announced staff applications and people have been screaming at me that they can't open tickets

[jade topaz]

Hello

[austere forge]

You're welcome

[austere forge]

Do people get an error when trying to create a ticket?

[austere forge]

Hi, do you need help ?

[jade topaz]

How to move ticket fro.one category to another

[lilac prairie]

@austere forge it just says this interaction failed

[austere forge]

when tickets are created, closed?

[austere forge]

pls run $debug command in same channel

[lilac prairie]

@austere forge I did that, no response

Should I invite you to the server?

[austere forge]

make sure you have given permission to the bot to send messages, read channels

[wary escarp]

Good day fam

[lilac prairie]

It seems as though ticket tool left our server itself, nobody removed it or anything @austere forge

[wary escarp]

Please how do I check my point/level

[austere forge]

so the reason why, he is not responding, you need the invite in your server 😛

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[lilac prairie]

😔 yes thanks I'm stupid

Thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #39 - 70)

[austere forge]

You're welcome, glad I could help !

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[austere forge]

^

[sick pilot]

Heyy, i cant pick the correct panel for our server in the dashboard. Can anyone help me pls? xD

[austere forge]

Hi, do you have several panels? it is necessary to create them in advance to select them here

[sick pilot]

No, i have only one panel.

[austere forge]

In this case, it will be necessary to create several panels so that the drop-down menu can function correctly.
see below ⬇️

[sick pilot]

ah, thank you ^^

[austere forge]

You're welcome!

[west pewter]

Hello! Where do I ask for help?

[austere forge]

Hi there, here or #🎫│make-a-ticket 🙂

[west pewter]

ty!

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[lilac prairie]

ticket tool keeps leaving my server, how do i fix this issue

can you help? @austere forge

[pseudo ravine]

There's no need to continuously pinging support

[humble sequoia]

━━ LightFury's inquiry has been moved to a ticket ━━

[lilac prairie]

im sorry

[jade topaz]

Yes

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[austere forge]

see above ^

[jade topaz]

No like

My move ticket like its on top i know how to do it but i forgit

[austere forge]

I don't understand your problem, sry

if you can phrase it differently

[jade topaz]

Lemme open ticket and take ss and send

[austere forge]

of course

[jade topaz]

Can i open premium ticket in here?

And i show your and mine

Like when someone opens ticket it channel goes to top

[austere forge]

If you are not subscribed to premium, not possible

[jade topaz]

Ohh like all my ticket goes up

[austere forge]

do you want this ticket to be opened in a specific category?

[jade topaz]

Yes

[austere forge]

I showed you this just before...

[austere forge]

here ⬆️

[bright canopy]

Hello, I can't see the features where I can set the close ticket category.

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[austere forge]

Hi there, see above ^

[scenic plinth]

@smoky girder Em que você precisa de ajuda?

[steel wolf]

how do i add a claim button for a certain role only

[smoky girder]

Tomei block do nada

Sem motivo

[slow light]

Hello, where can I go to have the ticket person's name added when they open a ticket? currently says ticket-0009.

Thank you

[scenic plinth]

Isso está relacionado à ferramenta Ticket? Caso contrário, não podemos ajudá-lo.

[smoky girder]

Como assim?

[scenic plinth]

Ticket Tool, é um bot no Discord. Não posso ajudá-lo se você estiver falando sobre um jogo.

[smoky girder]

Tomei block no underground

[scenic plinth]

Infelizmente não posso ajudá-lo, este não é o lugar para obter ajuda para o jogo que você procura.

[smoky girder]

Oq eu faço ent?

[scenic plinth]

Eu recomendaria pesquisar no Google o jogo para o qual você precisa de ajuda e partir daí. Não posso dizer aonde ir, pois este não é o servidor para obter ajuda para esse jogo.

[austere forge]

hi there, this option is only a premium feature

[humble sequoia]

━━ Sin's inquiry has been moved to a ticket ━━

[dire swan]

any way to look at previous tickets made that have been closed in another server? server was using this bot of course

[austere forge]

It is not possible to view closed or deleted tickets from another server if you are not authorized 🙂

[dire swan]

ah ok

[shut dust]

السلام عليكم كيف اسوي هاذي

[humble sequoia]

النماذج المنبثقة

تتيح نماذج الدسكورد للمستخدم الإجابة على الأسئلة الفردية في النموذج المنبثق، والذي يعرض بعد ذلك الإجابات في رسالة التذكرة. يمكن أن يوفر هذا الوقت إذا كنت تعرف بالضبط ماذا تريد أن تطلبه من المستخدم.

إعداد النماذج

يمكنك تفعيل النماذج ضمن Panel Configs > Form Option > Edit Forms Option. في النافذه التي ظهرت، يمكنك الآن تفعيل وتعديل النموذج الخاص بك.

خيارات النموذج

يمكنك إضافة 5 أسئلة كحد أقصى في النماذج، وهو حد من قبل الدسكورد. ولكل سؤال يمكن أن يملك وصف يظهر في خانة الإجابة، حد أقصى وحد أدنى لعدد الحروف، متعدد الأسطر، وأيضًا الخيار لجعل السؤال مطلوب.

الخيارات

Question Title ➞ سؤالك هنا
Question Placeholder ➞ الوصف الذي سيظهر على خانة الإجابة
Required ➞ في حالة التفعيل، سيتوجّب على المستخدم الإجابة على هذا السؤال لإرسال النموذج
Multi-Line Input ➞ للسماح للمستخدم بإدخال نص متعدد الأسطر
Minimum and Maximum Input ➞ تعيين حد أدنى وحد أقصى للنص المُدخل بواسطة المستخدم

عرض الجواب

لعرض الإجابات من المستخدم، تحتاج إلى تفعيل
Auto display form results on the ticket message as an additional embed

إذا كنت لا تريد Embed آخر في رسالة التذكرة، فإنتقل إلى Panel Configs > Ticket Options > Edit Ticket Message. هناك ستستخدم المتغيّر (variable) {create.form.x} وإستبدل x برقم سؤالك. على سبيل المثال، يمكن عرض إجابة سؤال 1 بإستخدام المتغير {create.form.1}. إذا لم تستخدم هذا المتغير، فستفقد إجابة المستخدم على النموذج.

[restive condor]

Merhaba 👋 ^^

For further questions you can open an Arabic Support Ticket

[robust sandal]

لمزيد من الأسئلة يمكنك فتح تذكرة دعم باللغة العربية

English (en) → Arabic (ar)

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[steel wolf]

just a question it wasnt in premium feature before so why did you add it as premium?

[austere forge]

Unfortunately, I won't be able to tell you. It's a decision of the developers 🙂

[steel wolf]

ok

[polar halo]

If I accidentally deleted a ticket, is there a way to recover it?

[austere forge]

Hi there, if you have not set up the transcript option, it will be impossible to recover the ticket

[polar halo]

One more question, once the transcript button is set up will I be able to delete tickets

and still have access to photos shared in them

[austere forge]

Indeed, when the transcript option is active you will be able to consult the entire ticket even if it is deleted 🙂

[latent wing]

How to fix channel limit error?

[dense willow]

i want the support role on our ticket to have access to delete tickets how?

[humble sequoia]

Button Options

Enable Button
Hide or show the button

Emoji
Select an emoji to show on the button
You can either select one or use a valid Emoji ID

Button Text
Edit the text that's shown on the button

Button Color
Select one of four colors for the button. Grey, Green, Red, Blue.

Support Team Only
Enable this to only let your support team click that button

Allowed and disabled roles
Edit what roles can use or not use this button

$buttonoptions

[idle flint]

You can use the "Support Team Only" or "Allowed"/"Disabled" roles on the Delete button to do this

[dense willow]

thats will do

[dense willow]

not working

[humble sequoia]

━━ kuya's inquiry has been moved to a ticket ━━

[restive smelt]

Is there somewhere I can view the Variable Reference for Ticket Tool

[humble sequoia]

Supported Variables

- Note: Remove the ! from all of the variables for proper work

{!server.name} ➞ Name of the server
{!server.id} ➞ ID of the Server
{!server.icon} ➞ Direct URL to the Server's Icon
{!server.banner} ➞ Direct URL to the Server's banner, if available

{!channel} = <#channel> ➞ Channel link of the current channel
{!channel.name} ➞ Name of the current channel
{!channel.id} ➞ ID of the current channel

{!author} = <@user> ➞ Mention of the user triggering this message
{!author.name} ➞ Name of the user triggering this message
{!author.id} ➞ ID of the user triggering this message
{!author.nickname} ➞ Nickname of the user triggering this message
{!author.icon} ➞ Direct Url of the profile picture of the user triggering this message
{!author.tag} ➞ 4 digit tag (discriminator) of the user triggering this message
{!author.full} ➞ username + 4 digit discriminator of the user triggering this message```
```diff
- Note: The variables below are meant to be used within ticket messages, or tags triggered within tickets

{!panel.count} ➞ The current count number of the panel 
{!panel.name} ➞ The name of the panel
{!panel.ticketLimit} ➞ The current limit of the panel

{!ticket} = <#channel> ➞ Channel mention of the ticket
{!ticket.id} ➞ Channel ID of the ticket

{!ticket.user} = <@user> ➞ User mention of the ticket user
{!ticket.user.name} ➞ Name of the ticket user
{!ticket.user.id} ➞ User ID of the ticket user
{!ticket.user.nickname} ➞ Nickname of the ticket user
{!ticket.user.icon} ➞ Direct Url of the profile picture of the ticket user
{!ticket.user.tag} ➞ Tag / Discriminator of the ticket user
{!ticket.user.full} ➞ Username + Discirimator of the ticket user```

_ _

_ _

Additional variables

Roles can be either
{@role name} or {role ID}

{create.reason}
{claim.reason}
{close.reason}
{delete.reason}
» Reasons for a given action

Transcript Variables

{!ticket_name} ➞ Name of the ticket
{!panel_name} ➞ Name of the panel
{!transcript_url} ➞ File link of the transcript

Hide Link under blue text:

[Click me](https://tickettool.xyz) ➞ Click me

Time Variable
Sends the current unix time in seconds. Optionally add or remove seconds

<t:{!time?m=+43200}:R> ➞ <t:1711571380:R>
<t:{!time?m=-43200}:R> ➞ <t:1711484980:R>
<t:{!time}:R> ➞ <t:1711528180:R>

_ _

<t:1641006000> ➞ <t:1641006000>
<t:1641006000:f>➞ <t:1641006000:f>
<t:1641006000:F> ➞ <t:1641006000:F>
<t:1641006000:D>➞ <t:1641006000:D>
<t:1641006000:d> ➞ <t:1641006000:d>
<t:1641006000:t> ➞ <t:1641006000:t>
<t:1641006000:T> ➞ <t:1641006000:T>
<t:1641006000:R> ➞ <t:1641006000:R>
» You can use https://hammertime.djdavid98.art/ to create custom dates/times

[idle flint]

Is this what you mean? ^^

[restive smelt]

Perfect, thank you.

[iron night]

Gave +1 Rep to @idle flint (current: #22 - 235)

[flat sky]

good afternoon, why does my bot create tickets without a category, although there is a selected category on the site, before that everything worked

[stuck skiff]

Anyone know why when I /remove someone from a ticket, it doesn’t remove them when they have a support team role?

Shouldn’t it still deny them perms in the ticket

[restive condor]

Hey there! The /remove command only resets permissions/marks them to (). Which is enough to remove users since it's a private channel, and due to the fact that it is meant to be used alongside the /add command.

To remove someone with a support role and actually deny () permissions, use the revoke option set to true when using the slash command

[restive condor]

Hey there! Discord has a limit of 50 channels per category; Ticket Tool limits it to 45.

If you have reached such limit, tickets will be created outside the category.
I recommend you set up overflow categories

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[stuck skiff]

Thank you @restive condor !

[iron night]

Gave +1 Rep to @restive condor (current: #9 - 393)

[flat sky]

but there are only 6 tickets in the category

[restive condor]

Could you create a brand new channel under the desired category and run /debug there please

[eager escarp]

Is there anyway to give the user who opened the ticket a reason for closure in dms? I see theres a reason option when deleting but it does nothing

[onyx geyser]

Hello

I opened the ticket no one responded yet

[austere forge]

We have already answered you, the fact that you have the wrong server and that we cannot help you.

[jagged hornet]

What’s the reason for blocked permission?

[eager escarp]

Is there anyway to give the user who opened the ticket a reason for closure in dms? I see theres a reason option when deleting but it does nothing

[humble sequoia]

━━ Pandora's inquiry has been moved to a ticket ━━

[austere forge]

hi there, pls run $debug command in same channel

[twin rivet]

how to make it so a ticket auto deletes ticket tool

[austere forge]

hi there, go to Dashboard > Panel configs > General > Two step Ticket

[twin rivet]

Where?

[twin rivet]

Found it thanks

[austere forge]

you're welcome

[tardy stag]

what does the thing in red mean how do i fix it bc i cant puth the ticket in my server

[atomic solstice]

exactly what It says make sure the bot has permission to view the channel and send messages in the channel you are sending this panel into

[tardy stag]

and how do i do that?

[atomic solstice]

you need to check the channel settings in your discord server and see if the bot role has those two permissions enabled in that channel

if not, add them

[tardy stag]

alr thank you

[atomic solstice]

no problem

[swift topaz]

What do I do

[ionic path]

Hello there! The bot is missing either of these two permissions in the server/channel settings:
Send Messages
Or View Channel.

[atomic solstice]

it's missing the send messages permission

like jim said

[atomic solstice]

yes the role has it, but not in the channel

in the channel some role has send messages on

add the ticket tool role to that channel and set send messages for it on

[strange belfry]

how can i add that message 'create ticket'

[ionic path]

Hello there! You will need to go to the dashboard, server configs, buttons, Create Ticket.

[strange belfry]

i alr did it but thx

[dusty flare]

Or just bots

[atomic solstice]

if you have one role for all bots then sure, but that i only if you really want all bots to send messages to that channel

[dusty flare]

I give bots all permissions almost

[atomic solstice]

some people do, some don't

You can go to the dashboard > manage servers > select your server > panel configs ( on the left ) > select your panel > Permissions > User Opened Permissions and there enable the permissions you want

[humble sequoia]

How do I set permissions for tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Permissions options menu
5. Find what role you'd like to edit permissions for
6. Choose if you'd like to edit opened or closed permissions for that role
7. Edit the permissions by ticking or unticking each permission
8. Save changes

[atomic solstice]

it's the Ticket Owner if you want to add it to the user who opened the ticket, Everyone Role is basically everyone, so if you add attach perms to the everyone role permissions then everyone in the ticket should be able to use them

just be careful you don't enable View Channel or Ream messages for the Everyone Role permissions, unless you want everyone in your server to see inside the tickets at all times

no problem

[azure dagger]

Oi

[jade topaz]

how do i add ticket tool to a channal

[cursive phoenix]

Hey, quick question, is there a way to reset the ticket {count} in the name for a ticket type so the next ticket that is opened is name-1 ?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[shut bolt]

@jade topaz

[jade topaz]

nvm i fixed it thanks tho.

[shut bolt]

Head to the Panel Configs, use the Set Count button that's below the panel selector, and there you can set the value to whatever number you'd like the {count} variable to be

[cursive phoenix]

Thanks totally missed that button lol

[balmy summit]

Hey, is there any feature that ping/whisp moderator role when someone open a ticket ?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[shut bolt]

Check the message above

[balmy summit]

oh sorry

Thx

[light igloo]

unsure if this is even possible, but i am looking to potentially switch from a ticket system like modmail to this service. the one feature of modmail that i do like is that we, as moderators, can anonymously reply to tickets. i know with ticket tool it creates a private channel between ourselves and the individual who submitted a ticket. however, is there any feature on the bot that could potentially .. make our replies at all anonymous? by some removal of our text and responding back directly as the bot. sorry if that sounds confusing.

[pseudo ravine]

Hey there. Unfortunately not

[jade topaz]

I am BEGGING on my knees. please tell me there's a way to delete all closed tickets at one time.

[atomic solstice]

you need to delete them one by one

[jade topaz]

aggressive sighing noises

thanks anyway 👍

[atomic solstice]

np

[atomic solstice]

you can use /purge but that deletes ALL tickets, not just closed ones

[jade topaz]

may god provide this in the next update 🙏

[atomic solstice]

you can look through #💡│suggestions, if it's not there you can suggest it

[flat sky]

tickets continue to be created without a category, but the site has it installed, the debug command does not help

[atomic solstice]

make sure the bot has:

View/Read Channels
Send Messages
Manage Channels
Manage Permissions

all on in the category you want the tickets to be open in

[flat sky]

the bot has all permissions on the server

yesterday everything was fine

[atomic solstice]

could you send me the id of your server?

[flat sky]

how to get it?

[atomic solstice]

go to your user settings in discord and make sure that in the Advanced settings you have developer mode activated

then you can simply right click on your server and click Copy id

if on mobile you can click the 3 dots next to your server name and at the bottom click copy server Id

[flat sky]

there are no 3 dots

[atomic solstice]

its either the 3 dots or click on the server name itself

[flat sky]

maybe I'll invite you to my server and give you permissions?

[atomic solstice]

you can also try and just type $id in your server and copy the result

[flat sky]

Server id - 1115540222936105030

[atomic solstice]

as long as the bot doesn't have administrator permission you need to make sure that in the category there isn't a role which would remove one of the permissions needed from the bot, if you want to be sure there isn't then just add the Ticket Tool role into the category permissions and give it the permissions I listed above #🆘│community-support message

yeah the bot doesn't have administrator so you need to go check the categories and make sure there isn't anything removing one of the permissions from the bot in that category

Do you have any tickets already in that category?

or did it never go in them?

as what also could be a problem is if your category is full

if you have 50 channels in a category discord won't let you add a new channel to that category so new tickets get created at the top of the server

[viral thunder]

I have the problem, that i bought the premium bot but hes not working. Even on the website its saying, that i need premium bot. What do i do wrong?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[flat sky]

thanks, I don't know why, but the permissions for the bot just disappeared

[iron night]

Gave +1 Rep to @atomic solstice (current: #23 - 231)

[atomic solstice]

no problem

[viral thunder]

i can't find anything here, sorry

[viral thunder]

could you help me?

[tranquil geyser]

why I can't send image url

[vivid blade]

I need help a hacker hacked my account, I don't have acces to my password.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[vernal raptor]

I need help! How do I make a multi select panel.

Like this!

@stray bobcat

Oop. Sorry!

SOMEONE! PLEASE!

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[stray bobcat]

Like that

[jade topaz]

Are old transcripts made before the Direct Link button was added lost? Is there no way to manually remake an embed so that it contains the button and retrieve an old transcript?

[restive condor]

Hi there, unfortunately those transcript links can't be recovered/regenerated.

You will always be able to access transcripts by downloading the HTML file

[jade topaz]

By "downloading the HTML file" you mean only on new transcripts? Because the CDN links of old transcripts only lead me to a page saying "this content is no longer available".
EDIT: Nevermind, I found the "download" button on old transcripts. I didn't realize the first embed was of the html file itself lol, sorry

[restive condor]

No worries and sorry I had to step away
Have a nice day!

[vernal raptor]

Where is the area to make like an embed or description for the ticket panel?

[vernal raptor]

@austere forge

[vernal raptor]

Can you help me?

[restive condor]

Hey there! Dashboard > Panel Configs > Messages > Edit Panel Message

[vernal raptor]

Alright.

[vernal raptor]

Oooh.

[humble sequoia]

https://tickettool.xyz/manage-servers

[vernal raptor]

Sorry! Thanks man!

[vernal raptor]

Why is there a max limit of words that I an put in the embed description

[restive condor]

There's a character limit 250 with the free version

[vernal raptor]

😦

How do I get paid version?

I'm broke 😭

Also

How do you do the string thing?

like /string?

[restive condor]

You can subscribe via Discord or buy premium directly from us via PayPal or Crypto ($6/mo or $66/y)

[vernal raptor]

😦

Oh man.

[restive condor]

What exactly does that do?

[vernal raptor]

There isn't a one time purchase or anything.

😦

[vernal raptor]

Like this.

[restive condor]

Nope, we currently only offer recurring subscriptions

[vernal raptor]

😭

[restive condor]

As in, the markdown?

[vernal raptor]

I think.

[humble sequoia]

Discord Markdown Text

Below cites basic Discord Text Markdown/Formatting. Replace the text below with your own!

See this Discord Help Article for other markdown questions and combining markdowns.

<:Numbericons1:1018864164032225340> Italics (Cntrl + I)

*Copy me for italicized text!* -> Italicized text!
_Copy me for italicized text!_ -> Italicized text!

<:Numbericons2:1018864168041971712> Bold (Cntrl + B)

**Copy me for bold text!** -> Bolded text!

<:Numbericons3:1018864171783303208> Underline (Cntrl + U)

You must add 2 underscores on both sides of your text to get the underline text
__Copy me for underlined text!__ -> Underlined Text!

<:Numbericons4:1018864175155519538> Strikethrough (Cntrl + S)

~~Copy me for strikethrough text!~~ -> Strikethrough text!

<:Numbericons5:1018864178632605786> Spoilers & Hidden Text

||Copy me for hidden text!|| -> ||Hidden text|| (Click to reveal)

<:Numbericons6:1018864182558466058> One Lined Codeblock

You can add 3 backticks instead to get multi lined codeblock.
`Copy me for codeblock text!` -> Codeblock Text!

<:Numbericons7:1018864186727604354> Hyperlinking and Hidden Links

[Copy me with your link](yourlinkforhidelinks.com) -> Ticket Tool!

<:Numbericons8:1018864190296961159> <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> <:beta1:1022173658610946182><:beta2:1022173656492810340> Headers!

Header markdowns may not work with ticket tool features.
# Largest header!
## Small header!
### Even smaller header!

[vernal raptor]

Woah.

||Hi||

WOAH!!!

NEVER SEEN ANYTHING LIKE THAT!

[restive condor]

It's really fun to play with indeed 😄

[vernal raptor]

'Hi'

Yeah. For sure.

[restive condor]

Must be the diagonal ones `

[vernal raptor]

'Hi!'

Oh. Dang

How do you do those?

Hi

Woah Cool!

||@vernal raptor||

Nice.

I wish I wasn't broke. 😭

[restive condor]

It's no worries, the free version has tons of features 😄

[vernal raptor]

Alright.

Thanks! @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #9 - 394)

[restive condor]

Any time!

[vernal raptor]

Mhm!

[topaz meadow]

Goodnight! I put eth in renzo, through the arbitrum network, I took the ezETH and put it in Pendle, in the YT option, because it was giving 10x more points, but this is almost 2 weeks old and so far the points are zero... does anyone know what can happen? Be done??

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lean solstice]

السلام عليكم

[violet jacinth]

would it be possible to like have the bot automatically post the csv or whatev from the statistics ina channel as like a leaderboard?

[restive condor]

Hey there! No, that's currently not possible

Feel free to suggest it in #1019685143046279208

[thin crow]

وعليكم السلام تفضل

[lean solstice]

اخوي البوت تبع التصميم هذا ما يشتغل

[thin crow]

تصميم اش

[lean solstice]

Medya gafer

[thin crow]

ده بوت ولا حاجة في تكت تول؟

[lean solstice]

بوت لقيت السبورت تبعو هنا

[thin crow]

لا هنا مالهم دخل بالبوتات التانية

دعم فني فقط لـ تكت تول

[chilly bay]

@humble sequoia

[violet jacinth]

hey so the bot thing where ticket tool can respond to other bots or whatever how does that work?

[ionic path]

Hey there! Go to the dashboard, Server Configs, and the "Bot" category is what you need.

[civic obsidian]

Alguém brasileiro

[ionic path]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[ionic path]

@jade topaz ↑

[ionic path]

Olá! Infelizmente não há uma equipe de suporte brasileira no momento e não podemos ajudá-lo nesse idioma.

[civic obsidian]

Ok

[calm frost]

heey guys, how can i make tickettool bot to where it can be made to where the customer doesnt have the option to close the ticket after opened?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[scenic plinth]

Com o que posso ajudar?

[civic obsidian]

Como eu crio um ticket?

[stark rune]

1. Invita a Ticket Tool a tu servidor

Primero querrás invitar al bot a tu servidor. Una vez el bot esté en tu servidor, puedes configurarlo en el dashboard.

2. Crear un panel

Para crear un panel deberás ir a la pestaña Panel Configs en el Dashboard.

Una vez en el dashboard, deberás dar click en Crear Panel
Ingresa el nombre del panel (Completa los demás ajustes de tu preferencia)
Haz click en Create Panel y ya estás listo para configurar el panel

Un ejemplo de como crear un panel es mostrado abajo

3. Envía el panel a un Canal

Una vez que hayas creado el panel, utiliza el botón azul Send y selecciona el canal al que quieres enviar dicho panel.

El panel no fue enviado

Utiliza el comando /debug para diagnosticar posibles problema de permisos con el bot.

[scenic plinth]

Acima há informações em espanhol sobre como começar a configurar a ferramenta de tickets. Infelizmente não temos nenhum comando em português disponível, mas se você tiver alguma dúvida sobre isso fique à vontade para perguntar.

[civic obsidian]

Eu entendi e consegui colocar

[thorny ridge]

Good afternoon. Do I understand correctly that the DropDown Style tab allows you to configure the selection as in the screenshot?

[austere forge]

Hi there, exactly

[thorny ridge]

I've encountered a problem. I configured it, created the selection options, but for some reason the selection does not appear. Is there anything I need to configure?

[slender minnow]

you have not selected a panel for the options

each option needs a seperate panel

[thorny ridge]

Thank you very much, it worked!)

[flint salmon]

Hello, where can i see the Transscripts on the website when i already closed and deleted the ticket?

[ionic path]

Hey there! You are unable to view ticket transcripts from the website, but if you have set up a transcripts channel and have already transcripted the ticket before it was deleted, you can see it from the logging channel.

[torn python]

hey is there an option to use the direct transcript hyperlink instead of the 'use button'? really miss that feature. the button is so inconvenient

[slender minnow]

that's not possible due recent changes from discord

the urls expire after a certain period of time

the button updates and make sure that the link does not expire

[torn python]

i hate my life 😭😭 tysm for ur help 🫶

[tropic phoenix]

Argh Everytime I try to do any sort of command it says the application did not respond?? Yet the bot seems to be online?

[pseudo ravine]

Hey there. Can you please run the /debug command in that channel

[tropic phoenix]

That command isn't working either 😭

[pseudo ravine]

Ticket Tool needs the “View Channel” permission inside that channel

[tropic phoenix]

Currently am unable too

There is no ticket tool role, and I am on phone rn

Nvm, got it

Still says "application did not respond"

Nevvverr mind my phone is just slow 😭

[pseudo ravine]

No worries

[surreal delta]

hello

how do i change the "to create a ticket react with"

please help

support plsssssss

[ionic path]

Hello there! You mean to change the "create ticket" button with a Dropdown menu like shown in the screenshot?

[surreal delta]

i want to change the description

like on this guys tutorial

his is changed it says something different

please help @ionic path

?

[ionic path]

I am here, no need for that much impatience.

Here's where you need to go: Dashboard → Panel Configs → Messages → Message Panel → Embed Editor — 1

[vernal raptor]

I need some help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[vernal raptor]

Any ideas on what to do when people open a ticket other members can't view it?

[surreal delta]

i cannot type in anything?

[ionic path]

Hello! If someone opens a ticket, only the selected roles can see it. Normal members can't see them, unless you've added their role in the dashboard (Dashboard → Panel Configs → General)

If you want to add a specific member to a specific ticket, you can always use /add.

[vernal raptor]

Oh.

Alr

[ionic path]

You should be able to change the "To create a ticket react with 📩" line.

[vernal raptor]

Alright A little problem.

The community member role is not a role able to view the ticket..

[ionic path]

If you want the role to be able to view every ticket, you can add the role in Panel Configs → General (dashboard). If you add it, it won't update the already existing tickets but will add the role to every newly added ticket after the change was made.

[vernal raptor]

Fixed now.

Another thing though

[shut bolt]

Have you considered clicking the blue hyperlink to check the documentation for that error?

[vernal raptor]

😭

Erm

That was an easy answer. Sorry for wasting your time.

@shut bolt Thanks!

[shut bolt]

No worries

[iron night]

Gave +1 Rep to @shut bolt (current: #1 - 1271)

[shut bolt]

[noble rock]

Hello, I'm just wondering how to make a ticket that has a dropdown with various options e.g:

Support ticket
Option 1 - Apply for this
option 2- apply for that
option 3- apply for blah blah

I'm really struggling on how to do this, can anyone please give me some guidence, thank you in advance

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[supple tree]

Hi

I want to report someone who swears and the language he speaks is Turkish.

who can help me

[ionic path]

Hello! Did this happen in this server?

[supple tree]

Sir

swear words in Turkish

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[supple tree]

CeaserAirworld

CeaserAirbone

[ionic path]

Read this please ^^

[supple tree]

I can't submit a ticket, it gives an error

We say there are more than 500

Do you have an official who speaks Turkish?

[ionic path]

As the bot said above, you are in the wrong place.

[supple tree]

Can you please share the link of the correct place?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[ionic path]

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[noble rock]

Okay I've set the ticket up. How do I post a ticket pannel in a channel to test it?

[ionic path]

Hello! You can use the "Send" button on the dashboard, panel Configs. (It's at the top)

[noble rock]

Thank you! I recently asked above how to do a drop down menu here: #🆘│community-support message

However after doing so it's not seeming to work! Are you able to assist with this as I'm confused

[iron night]

Gave +1 Rep to @ionic path (current: #46 - 37)

[ionic path]

Your question was answered with an automated answer with the bot, #🆘│community-support message. If you are confused with that, let me know.

[noble rock]

Yes I'm confused with that

[ionic path]

You will have to go to the dashboard, panel Configs, and there will be an option called "DropDown Style". Enable that, and add any panels you want to be attached to it.

[noble rock]

That's what I did here

[ionic path]

You haven't added a Display in the other panels. You'll have to add one for all of them, they will appear as the name to the member.

[floral kernel]

good evening I have a problem I do not receive any notification when a member opens a ticket please help

[noble rock]

This is really confusing to me and I'm not understanding at all how to do that

[ionic path]

Hello! A new channel should be created when someone opens a ticket. You will not automatically be notified. However, if you want to be pinged when a ticket is created, let me know.

[ionic path]

There is a box called "Display (Required)". That Display will appear as the name in the DropDown when someone tries to open a ticket. For example, you can add a name like "Report a server member" on. The "Dispute with server member" so that it will appear like that when someone tries to open a ticket.

Did that answer your question?

[floral kernel]

yes I want to be notified for each open ticket

[humble sequoia]

━━ Murat_66tr's inquiry has been moved to a ticket ━━

[real grail]

I don´t how to put the ticket tool on my server

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[austere forge]

hi there, see above ^

[forest lantern]

Bonjour je voudrais savoir comment faire un message de ticket avec plusieurs options de ticket par exemple en 1 ticket il puisse choisir soi recrutement, remboursement, plainte

?

[humble sequoia]

Multipanels

Pour une utilisation plus pratique des multipanels, vous pouvez maintenant combiner des panneaux sur le Dashboard. Vous pouvez envoyer le multipanel par le Dashboard ou par la commande /panel ID

Où puis-je trouver ça?
Vous pouvez trouver ce paramètre sur le Dashboard -> Panel configs -> Settings -> Panel

Remarque: si vous attachez tous les panneaux à un panneau appelé Support, n'ajoutez pas le panneau Support dans la cas du "Attached Panels" (si vous faites cela, vous créerez un doublon)

Le message envoyé est le message du panneau auquel vous avez attaché les autres panneaux. Tous les boutons de vos panneaux vont être ajoutés à ce message.

[restive condor]

Bonjour ^^

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le bouton contenant l'emoji 🇫🇷

[surreal delta]

ive done this and my staff says they still cannot see the tickets.

please help

[ionic path]

Hello! This will only update in tickets created after this change was made, and not in already created tickets.

[ebon ermine]

is there any way to view images in transcripts? this transcript has been sitting since january 20th and i cannot access any of the images. When I click it to load it it states that the content is no longer available.

[austere forge]

Hi there, without premium you currently can’t see images in transcripts. With premium up to 8MB can be embedded

[ebon ermine]

that only would apply to tickets after premium is added, correct?

[austere forge]

exactly

[plucky verge]

is there a way to have the date opened (MM/DD or DD/MM) added to the name of a ticket? Looked in the variables and I see theres one for how long ago it was opened but didnt see one for just a static day + month

[still needle]

How to make the ticket tool bot picture like this

[shut bolt]

Currently we do not have one of that style but please make sure to post it into #1019685143046279208 and/or #💡│suggestions so our developer can review it :D

[shut bolt]

Check the message below please

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[jade topaz]

How do i disable opening ticket for certain roles

[austere forge]

hey there, Go to Dashboard > Server configs > Blacklist Roles

[jade topaz]

Thanks

[foggy marlin]

I'm gonna be honest I've reread the information 20 times and still don't understand how to create a ticket 😭

[hard jolt]

How do I setup a ticket on mobile?

[austere forge]

You're welcome, glad I could help !

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[austere forge]

@foggy marlin@hard jolt

Hi there, see above ^

[hard jolt]

I still couldn’t figure it out.. I remember doing a command a while back and it set up the bot so people could open tickets or Mabey it was in a panel?

[austere forge]

you need to go to your server's Dashboard, create a panel and send it to a specific channel

just follow the step by step guide above

[limpid ravine]

to make a message when. aticket is created do you need premium

nvm nvm

[jade topaz]

Hey I need help, why can't I click on the manage button on my first server (mogwarts), it'd only load but nothings happen but I'm able to do it on the second server? Thanks

[cosmic halo]

Is there any way that when I create the ticket it comes with the name of the person who created it?

[pliant cargo]

How can I make multi panels?

[wild glacier]

how to make panels like that?

[cloud snow]

how can i manage the ticket bot if im the admin of the server and not the owner

[vale plinth]

Hi , I can't find my trinium cs and libra sey after logging in to the game. Check 2 of my accounts and it's nowhere to be found

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[sonic mountain]

@humble sequoia how can i verify

[austere forge]

Hi there, can you try press Sync Servers and tell me if you still see the desired server

[austere forge]

Hi, that’s possible yes but its a premium feature

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[austere forge]

@pliant cargo @wild glacier

Hi, se above ^

[graceful iris]

How do I change the 'To create a ticket react with 📩'?

[austere forge]

Hi there, the server owner must configure the Admin role on the Dashboard so that this role can configure the bot

Se below ⬇️

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Mar 29, 2024, 11:19 AM

[graceful iris]

Thank You!!

[austere forge]

Hi there, Go go Dashboard > Panel configs > Panel EDIT PANEL MESSAGE on Embed Editor

[graceful iris]

Will do and Thank You very much 3v!

[austere forge]

Hi, do you need help with Ticket Tool ?

[austere forge]

Hi there, you have opened a ticket, please wait for someone to respond to you pls

[white holly]

Ok

[austere forge]

our apologies for waiting 🙏

[wild glacier]

Can you tell me, if this navigation can be done thru ticket tool or it is done thru other bot? havent found yet how to do it

[still needle]

How to change icon of ticket tool

[restive condor]

Nope, not possible unfortunately.

Unless those buttons upon tickets instead of redirecting

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[restive condor]

^

[jade topaz]

Yes I didn't but nothing happened

[jade topaz]

how to change the panel name

its there but i cannot click on it

im using a dropdown so this is not usefull

The ticket channels from the bot keep hiding from me

nvm i decided to do smth else

[covert swallow]

Make sure you have "view all channels" enabled in the server

[covert swallow]

Incase you need to do it again, its at the top of the screen in the main panel configs screen

[jade topaz]

yeah i found it at the last minute but i decided to create a different pannel to bannge them all

[jade topaz]

How do I do that because I'm the server owner

[covert swallow]

Mobile or pc?

[jade topaz]

pc

[covert swallow]

Right click the server name, there should be a check box labled "show all channels"

[jade topaz]

Ahh ty

[covert swallow]

Np

[pastel stump]

I made a ticket while i was sleeping and it was closed how do i check the ticket to see the persons response

[slender minnow]

Hello 👋
Did you open a ticket with us?

[pastel stump]

no

in a diffrent server

[slender minnow]

you will have to contact the respective server staff

we cannot answer that sorry

[pastel stump]

k

[bright canopy]

Hi guys, how do I disabled users from closing their own ticket?

[austere forge]

hi there, go to Dashboard > Panel configs > Bouttons > Close Ticket > enabled Support team only

[bright canopy]

Awesome!! Thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #38 - 74)

[austere forge]

You're welcome, glad I could help !

[mystic wadi]

Hello, is it possible to make a command with ticket tool that when you type e.g. set admin the channels get moved to a admin category and it get locked or do i need to do this manual?

[torpid zealot]

hi all, how to i make it so other members cant look at the tickets?

they arn't currently private

[austere forge]

Hi there, Unfortunately this is not possible
You must do this manually

[austere forge]

Hi there, go to Dashboard > Panel configs > Permissions - Everyone Role Permissions > Edit opened > View channel

[torpid zealot]

thanks bro, it works woohoo

[iron night]

Gave +1 Rep to @austere forge (current: #37 - 75)

[desert portal]

i have problem that needs a ticket can you show me where to put it

[desert portal]

i made a ticket am i allowed to talk to you about it?

[pseudo ravine]

You don’t have a ticket open

They also aren’t a support member

[desert portal]

my apologies

its says demo ticket-1711

[pseudo ravine]

It’s a demo ticket, not a real ticket

#🎫│make-a-ticket

[desert portal]

oh

thank you so much

[pseudo ravine]

You’re welcome

[desert portal]

ok all set. i hope this works

[jade topaz]

how do i @ someone in here

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hi, see above please ^^

[jade topaz]

what role name?

i dont know what that means

[restive condor]

Would you like to ping a role or a person in that message?

[jade topaz]

person

[restive condor]

Ah apologies, use the <@userID> format

See below how to get IDs easily

$id @restive condor

[humble sequoia]

<@795710289425334303>

@restive condor

[jade topaz]

ok

thanks

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #9 - 395)

[jade topaz]

like this

[restive condor]

Just the ID, remove the "user" bit

[jade topaz]

ok

[restive condor]

@thorn olive

[jade topaz]

ok

thanks

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #9 - 396)

[jade topaz]

it comes like this

[restive condor]

You must include the brackets

[jade topaz]

ok

omg thanks

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #9 - 397)

[jade topaz]

works

How do I get this?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[restive condor]

Hey there! See above ^^

[jade topaz]

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #9 - 398)

[jade topaz]

How would I change the embed colour on the additional embed?

[smoky tusk]

Hello

[restive condor]

Hey there! If you're using the automatic embed for form answers, it can't be edited it.

If you'd like to personalise your embed message, you will have to edit the Ticket Message and use form variables

Ticket message: Dashboard > Panel Configs > Messages > Edit Ticket Message

Variables: {create.form.x}, replacing x with your question number
Eg. Q1 -> {create.form.1}

[jade topaz]

So the embed colour can be changed with the form variables?

[restive condor]

That's right, as you're just creating an additional embed and adding in the variables.

The automatic one cant be changed, it's standard for everyone

[restive condor]

Hello, how can I help?

[jade topaz]

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #9 - 399)

[verbal plume]

Hi

How do I make options to choose on the ticket

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[restive condor]

^

Or as a dropdown option?

[verbal plume]

Dropdown

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

There you go, let me know if you have any questions ^

[verbal plume]

That's all I had to ask

[balmy wren]

i paid for premium, evrything was fine. today suddenly its saying i dont have access to the premium bot

how do i create a ticket? i seem to have lost my premium role here too

[restive condor]

#🎫│make-a-ticket

[zinc linden]

Hello, I need help I cant make a ticket

[jade topaz]

Any idea what this is?

[austere forge]

hi there, pls run $debug command in same channel