🆘│community-support

[chrome wadi]

guys

this msg pops up

when i try to send

[gilded verge]

if you still have this problem, could you run /debug on this channel where you tried to send the panel?

[agile seal]

Hey there! My server has had the ticket bot for a short while now and I was wondering if it's possible for me to move the ticket request channel into the same category that the tickets are created in? Or would that mess up the bot somehow?

[idle flint]

Not sure if this has been addressed yet, but you can re-send your ticket panel (where your users click to open a ticket) on the dashboard. Then simply just delete the old message

[willow hamlet]

guys, can you mind helping me? i got this error, even though, i literally dont own a single server, send help please...

[idle flint]

Is this in your own server or are you just trying to open a ticket in another server?

[willow hamlet]

in another server

[idle flint]

Okay, that server has too many channels, and is stopping you from opening a ticket (its a discord limit, not a ticket tool limit)

Both you and we (ticket tool staff) cant fix this. I can only advise you to tell the server owner/admins of the error as they need to fix it. They can come here for help if they need

[willow hamlet]

Alright, thank you so much

[iron night]

Gave +1 Rep to @idle flint (current: #23 - 225)

[shrewd cedar]

Hey I bought premium why isn't it syncing with my online dashboard?

I want to create more tickets simultaneously as backend/mod. How do I do that?

[slender minnow]

Hello 👋
Please check the premium status with the /premium command in the server.

Can you please elaborate what you want in this case?

[shrewd cedar]

I want to create more tickets as so, and I bought premium for this

How do I change in the settings or something to allow only backend/mods to create more that one ticket?

[slender minnow]

Go to panel config > limits and add the roles you want to bypass the restrictions

[shrewd cedar]

Thanks!

How do I cancel my subscription when I used discord directly?

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

[slender minnow]

It's done through your account settings

[shrewd cedar]

Thanks

[soft shoal]

How do I get tickets like this

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Hi, see above ^^

[soft shoal]

Do I need premium

[restive condor]

Nope

[obtuse sorrel]

Sup everyone, hope you all having a good weekend

is there a way one can add a specific roles to be able to open a ticket

at the moment, anyone can open a ticket. I'm trying to make it that only those who have a certain role after verifying can open a ticket in order to get whitelisted. I'm trying to prevent a bunch of not veryfied accounts from openeing tickets

Thank you in advance

[restive condor]

Hey there! Hope you're having a good weekend as well.

Dashboard > Panel Configs > Buttons > Create Ticket Button > Allowed/Disabled roles

[obtuse sorrel]

Sup bro, thank you for the quick response

[iron night]

Gave +1 Rep to @restive condor (current: #15 - 350)

[restive condor]

Anytime

[obtuse sorrel]

I've been struggling to get this done

today I was like hmmm let me just go ask the support team. Should have done this ealier lol

[restive condor]

Yep, we're here to help

You can always #🎫│make-a-ticket

Let me know if you need anything else

[proper saffron]

How can I do this on my own server?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Hey there, see above ^^

[proper saffron]

I want to collect them all in one panel, but when I try, it asks for 1 panel for all of them.

[restive condor]

That's right, you must have one different panel per dropdown option

But since you're only sending one of the panels (with the attached dropdowns), there will only be one message

[jade topaz]

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

879822SF49BR753511

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

https://discord.com/channels/776737444887527435/1215175991610056765

4x ^ 2 - 5x - 12 = 0

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[fallen igloo]

When I configure a transcript to be DMed to the reporter, between the message and the embed I get some HTML showing up inline that doesn't seem to contain the actual transcript. Is it possible to make this not show up, as it's confusing for non-technical users.

[slender minnow]

you can't hide that as thats the downloadable form of your transcript

all transcripts are stored in your discord server

what you are seeing the ss is how discord shows those files, we cant do much about how they look

[fallen igloo]

Okay, thanks

[hazy bolt]

I need to know about the banner of ticket tool bot

like how the bot changes a banner

[muted totem]

can someone accept ticket

[grizzled swan]

how do i create a dropdown menu for someone to create a ticket in one message sent from ticket tool

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[pseudo ravine]

Hey there. Developers can set the banner of the bot

[hazy bolt]

Oh nice can we do this in unverified bots?

[pseudo ravine]

Yes

[modest horizon]

Hey guys - keep gettin "Warning: Unable to close ticket, missing permissions ManageRoles
" when trying to close a ticket on my server while setting up ticket tool. Any tips please?

[amber cypress]

can someone help me figure out how to give staff permission to add and remove people, change names, etc? Would I do it under the permissions in the dashboard or did I mess up permissions with my server?

[prisma musk]

Hey. Id like for my management to be able to edit stuff about tickets on the dashboard. After adding them to Dashbaord roles, nothing happened. Did i do the right thing?

[idle flint]

Yes, this looks correct, they should be able to access your servers Ticket Tool Dashboard now (they may need to re-log into the dashboard or use the Sync Servers button for the server to show for them)

[maiden zealot]

Hi! so my question is do you have to be premium to be able to edit the panel name in the embed?

& any update on the voting for free premium?

[restive condor]

Unfortunately, no

[restive condor]

Hi there, it will automatically go with the panel name.

Use the "Rename" button to rename the panel

[maiden zealot]

okay thanks!

[topaz phoenix]

hey ive been paying for @humble sequoia for a few months now and randomly discord has started failing to process the payments, so i decided to cancel it and try re-subscribe but the subscribe button is entirely greyed out 😕 its probably an issue w discord but do you guys have any advice or where to look for it? support is entirely down in my server rn

[restive condor]

Hey there! Sorry to hear that.
May I get your server name or ID?

[topaz phoenix]

yeah sure it's 932320416989610065 called casino empire

we also have it for our ban appeals server, where the payments also failed there nor can i re-sub

[restive condor]

Please invite the whitebot to the server

[topaz phoenix]

all done

[restive condor]

Now, use the /botswitcher command and select the white bot

[topaz phoenix]

The application did not respond

[restive condor]

Which bot are you running it through?

[topaz phoenix]

nevermind i needed to give it permissions

i did the white bot

nevermind i seemed to have sorted it i re-added my payment method to discord and the upgrade button appeared and worked thanks for ur time :d

[restive condor]

Glad to hear, sorry I had to step out for a second

[robust canopy]

How do I cancel a chargebee based ticket tool subscription?

[pulsar hemlock]

Wondering how to ensure the ticket pings staff when created! I've tried everything I could think of and was suggested and couldn't get it to work

[solar canopy]

New to this tool - I need to simply update an existing panel for it to tag a particular role once they submit the ticket. How do I go about doing that?

[sudden flint]

How am I supposed to stop monthly payments?

[sudden flint]

Email says “You can update or cancel your subscription by visiting your User Settings.”
But when I do that this is what I see. It appears it’s going to cancel in a month but that’s a lie. It just recharges.

[little spindle]

hello. I was wondering how to resolve the issue where the submitted tickets are submitted with only about 20 characters of what the user has written and the rest of the ticket is deleted.

[humble sequoia]

━━ 0xToucan's inquiry has been moved to a ticket ━━

[brisk talon]

هلا لما افتح التكت واسوي close تنمسح فوري ومايجيني خيار فتح التكت مره الثانيه والtranspict ماينرسل

[limber portal]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[coral lodge]

Is it right that if i boosted the server I'll get premium?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

Art's issue has been solved in another channel.

[restive condor]

Hey there! @solar canopy & @pulsar hemlock - See below

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[solar canopy]

Thanks @restive condor ! I'll give it a try.

[iron night]

Gave +1 Rep to @restive condor (current: #15 - 356)

[heavy garden]

/help

¯_(ツ)_/¯

┬─┬ノ( º _ ºノ)

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[half temple]

I can't log in , I have tried with my vpn on and off no joy keeps telling me my account is invalid or out of date,

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[muted steppe]

Is there a reccomendation at which member or active member count a premium subscription should be considered?

[restive condor]

Voce está no servidor errado

[restive condor]

Hi there! It's completely up to you, some buy it the minute they start their server some never buy it.

It depends on what you're looking for and how much customisation you'd like.

Here are the premium perks:

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[restive condor]

• Claiming
• Advanced Ticket Statistics
• Webhook feature [ALPHA]

[muted steppe]

For me, it is more about the ticket creation rate limit.

[restive condor]

Yes?

Nao, voce esta no servidor errado

este servidor é apenas para suporte à @pseudo glen

[restive condor]

.

[robust sandal]

No, you're on the wrong server

This server is for support only @pseudo glen

Portuguese (pt) → English (en)

[restive condor]

Nós não sabemos

[restive condor]

The rate limit, is to prevent the bot from getting rate limited by Discord.
Regular users shouldn't be affected by it though. I assume you got the error while testing?

Nao

nao

Equipe de suporte para o bot Discord @pseudo glen

[muted steppe]

No just considering all possible variables, before choosing a Ticket Bot

[restive condor]

Ah, I see.

All bots will have some sort of limitation, which should affect the regular user 😄

[dark oasis]

Bonjour, je n’ai toujours pas reçu mon remboursement. Pouvez-vous m’orienter vers la personne qui gère les payements s’il vous plaît

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le bouton contenant l'emoji 🇫🇷

[restive condor]

@dark oasis ^^

Wrong server once again. We are unable to assist with whatever game bug you're trying to report

Still the wrong server

[robust sandal]

Servidor errado mais uma vez. Não podemos ajudar com qualquer bug de jogo que você esteja tentando relatar

English (en) → Portuguese (Portugal) (pt-PT)

[muted steppe]

I am only asking because there seems to be a rate limit listed for the free version but not the premium one. I wonder if there were previous cases when a premium subscription was required. I myself have used the Ticket Tool bot on various occasions, but only on smaller servers with less than 1000 members. Me and my team are planning on setting up a Ticket System in our server with a more prominent member count, and I just don't want to bot to rate limit us because we didn't buy a premium subscription from the get-go.

[restive condor]

That shouldn't be a problem, no.
You can always upgrade to premium though.

May you point out where it says that?

[muted steppe]

My main points of interest were the "Unlimited Tickets" and "Faster Premium Bot"

Those options are probably listed for a reason because some communities "need" them. But maybe I was thinking about this in a too sophisticated manner.

[restive condor]

Ah, I see.
I'm not sure if that's still relevant. But you shouldn't be affected unless you got a new ticket created every 6 seconds?

If so, it would just tell them to try again in 5 seconds. (or less)

The Faster Premium Bot, is correct.
The premium bot has better hosting, it's faster and in the event of outages it's always back before the standard one

No, no one here has a cade as it's the wrong server for that

[turbid violet]

can someone tell me where (salon, category) do I go for a problem with my challenge account ?? thanks

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[muted steppe]

Thank you for this extensive support, we will certainly consider making this investment. Have a nice day

[restive condor]

Have a nice day!

[pseudo ravine]

It was released a couple days ago

[restive condor]

(#697138785317814292 message)

[hazy bolt]

Thank you

[iron night]

Gave +1 Rep to @pseudo ravine (current: #11 - 380)

[hazy bolt]

Thank you so much

[pseudo ravine]

You're welcome, glad we could help!

[jade topaz]

Is ticket tool bot capable of giving roles to users?

[restive condor]

Hey there! Not via custom commands, no.

It can give remove roles upon ticket creation/closing and upon claiming/unclaiming

[jade topaz]

ahh, I see

If I have administrator permissions, can I have it give me a role above my current own?

through ticket creation stuff

[restive condor]

Yes

(If the bot is above that role)

[jade topaz]

how would I go about doing that?

ah wait I see

lemme test it rq

[restive condor]

Server Settings > Roles - Look at the order of the roles (hierarchy)

[jade topaz]

Can the bot assign other bot roles, given that it is below ticket tool?

[restive condor]

No, bot roles can't be assigned to anyone as per Discord limitations

[jade topaz]

ahh I see

[bleak wind]

hi

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

How do I make my tickets private?? My entire server can see them..😅

[bleak wind]

What permissions do I need to have to be visible in the dashboard server list? I have the Manage servers permission, but the server is not showing up in the dashboard again.

[restive condor]

Hey there! Dashboard > Panel Configs > Permissions > Everyone Role Permissions - Edit Opened > VIEW CHANNEL

[restive condor]

Hey there! You either need admin perms (level 4) or a Dashboard role (level 2)

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[bleak wind]

How do I set up dashboard roles?

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Mar 18, 2024, 4:51 PM

[restive condor]

^^

[static dagger]

"System Failure: Invalid Form Body
components[0].components[1].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji" any help

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[restive condor]

Hi there, see above

[static dagger]

but closing button is default button

and its giving this error

[restive condor]

Could I get your server ID?

[static dagger]

960851745972555796

[restive condor]

Which panel is this for?

[static dagger]

closing button

[restive condor]

Yes, but which panel?

All 11 panels?

[static dagger]

yes

[restive condor]

The ticket where the error was sent. Which panel was it for?

[snow venture]

How to create another button to create a ticket

[restive condor]

Hi there, as in add an additional button to a message (two ticket options) or create a brand new panel?

[static dagger]

the ones where there is no (old) in name

so 7 to 11

[snow venture]

Add an additional button (two ticket options)

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[restive condor]

See above

[snow venture]

Okey, Thank you

[iron night]

Gave +1 Rep to @restive condor (current: #15 - 359)

[restive condor]

Your Dashboard setup looks good. All emojis seem to be valid.

Is it ok if I bring you into a ticket so you can share a server invite?

[static dagger]

sure

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[static dagger]

ty

ty @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #15 - 360)

[snow venture]

How to get rid of character limit

Right Here

[restive condor]

Hi, you would need premium to go past the character limit

[snow venture]

Okey, Thank You

ty @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #15 - 361)

[fathom bane]

The bot is not pinging the role that I want it too, could anyone help me solve the issue?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hi there, see above ^^

[fathom bane]

Ty

[iron night]

Gave +1 Rep to @restive condor (current: #15 - 362)

[fathom bane]

It's not working and I've tried that

Even the permissions are set so the role can see

[restive condor]

So the issue is that your support team can't see the tickets?

[fathom bane]

It isn't pinging

[restive condor]

Screenshot what you've put in

[fathom bane]

Alr

For what category?

[restive condor]

Any of the ones that isn't working

[fathom bane]

Alr

[restive condor]

You must include the mention in the ticket message as shown here

[fathom bane]

Ohh

Alr

[fathom bane]

Ty

[iron night]

Gave +1 Rep to @restive condor (current: #15 - 363)

[fathom bane]

It worked finally

[balmy niche]

How do i set the permission for the users to open a ticket?

i don't really get it

[austere forge]

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[balmy niche]

Oh i was going to the panel section and not in the button one, problem got fixed with your guide thanks

[iron night]

Gave +1 Rep to @austere forge (current: #43 - 48)

[austere forge]

You're welcome, glad I could help !

[austere forge]

pls run /debug command in same channel

[austere forge]

Make sure that the bot has: VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel.

[vestal haven]

thank u <3

how do i give rep

[austere forge]

With pleasure, it is not necessary but thank you
Pinging me and thanking me

[pseudo ravine]

thank you

[iron night]

Gave +1 Rep to @austere forge (current: #42 - 49)

[hoary olive]

the ticket channels name changed after the ticket is claimed. how to i change the name it sets to after being claimed?

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[austere forge]

hey there, see above

[pseudo ravine]

Dashboard > Claiming > Enable claim name

[hoary olive]

ty!!!

[pseudo ravine]

You're welcome, glad I could help!

[warm sedge]

Ok, you know in the circle support server when you open a ticket. How do I get the reason to pop up below.

[stark stump]

how can i get find premium key codes?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[pseudo ravine]

@warm sedge Read this ^

[regal harbor]

Can I set the ticket to close the ticket 15 minutes after someone writes bye as an example

[pseudo ravine]

Hey there. The only way to get a premium key is if you purchased it here in a billing ticket

[pseudo ravine]

Hey there. Do you have premium?

[regal harbor]

Yes

[pseudo ravine]

The closest thing you can do is make an automation set to close the ticket after no response from the ticket owner after 15 minutes

[regal harbor]

If no message is received 15 minutes after the last message, can we do something to close the ticket?

[pseudo ravine]

Ticket Tool will close it

It’ll do it automatically, hence the “Automation” part

[regal harbor]

I didnt see anything like my request

[pseudo ravine]

One moment

[regal harbor]

I mean if no message is received 15 minutes after the last message

[stark stump]

if i use the free premium and the 7 days are over, will the ticket embed still work in the channel?

[regal harbor]

But isn't this "close if the ticket owner sends no message within 15 minutes since the ticket was opened"?

[pseudo ravine]

Hey there. The premium features will stop working after the 7 days, so if anything was customized besides the embed description, it’ll stop working and be default

[hot musk]

R we able to copy paste dashboards ?

[warm sedge]

How do I add a claim button?

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[pseudo ravine]

No, it’s 15 minutes from their last message

[restive condor]

Hey there! Yes, see above

[hot musk]

U mean this ?

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[pseudo ravine]

@warm sedge Read this ^

[restive condor]

Correct

[hot musk]

Ok

[warm sedge]

I don't understand, I am sorry.

[pseudo ravine]

Do you have premium?

[regal harbor]

is that right

[pseudo ravine]

Yes

[hot musk]

Is this with phone ?

[warm sedge]

Never mind, I got it.

[pseudo ravine]

Alright

[restive condor]

You can use both phone or computer

[hot musk]

Okay

Thx for ur help

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #14 - 365)

[hot musk]

Bro what didnt he just tell me to do that

[regal harbor]

can i do anything like close the ticket after 10 mins than transcript

[pseudo ravine]

You can set it to auto save the transcript when it’s closed

[pseudo ravine]

Don’t worry about it

[hot musk]

👍

[turbid plank]

Hello. I am looking to pay my premium for the month but I was wondering if it was possible to do this via crypto please? TIA

[humble sequoia]

━━ Jack's inquiry has been moved to a ticket ━━

[native cove]

Hi i want to start off and say im not the most smartest person here when using the ticket bot but when im trying to change the embeded text that ticket tool makes for people it doesnt let me add anything only deletes things, can anyone help with it? I can provide screenshots if nesscary

[hot musk]

wait u mean be owners that guys have ownership only

adminstrator ppl cant do it ?

[hot musk]

r we able to blacklist some 1 from making tickets ?

[hot musk]

can some 1 answer me

[native cove]

same

[austere forge]

Hi there,
Can I have more details on what you would like to change? also have screenshots

Hi there,
Do you have more than 50 channels in the same category? if this is the case then this is the reason

[native cove]

I wanna make some changes in above the text (i circled it in red) when i got to edit it lets me delete letters but i cant add any therefore i cant change it

[austere forge]

Hi, Dashboard > Server configs > Blacklist Roles Any role you assign here won't be able to use commands or reactions

[hot musk]

thx for help

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #42 - 50)

[austere forge]

If you exceed the 250 character limit, you unfortunately won't be able to add any more, probably the reason why you can't add other things 🙂

[austere forge]

You're welcome, glad I could help !

[native cove]

If we exceeded the limit then how do we have over 250?

we have 600 characters

[austere forge]

Did you have the premium subscription before?

[native cove]

No

is there a way i can make it send multiple msgs

[austere forge]

mmh interesting, #🎫│make-a-ticket pls, a more experienced support team than me will help you 🙂

[echo ibex]

Is there a command in the ticket bot to make an Admin Only ticket

to make it to only where staff with an admin role can see any ticket that we use the command on

[pseudo ravine]

Hey there. Unfortunately not

[echo ibex]

Oh ok

[dapper geyser]

how can i cancel my premium

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

[violet jacinth]

is there a way to massclose tickets?

one of my panels got clogged cause an automation broke am i gonna have to go in and close them all individually or is there a way to just close them all instantly

[idle flint]

You can use the /purge command (the server owner can use it)

just note that any actions wont happen for this, they will simply close & delete, no transcripts would be saved etc.

[violet jacinth]

Right thats fine anyways its just a bunch of completed tickets that never got deleted by the automation thanks for the help

[iron night]

Gave +1 Rep to @idle flint (current: #22 - 227)

[patent condor]

can someone help me set up tickets for a channel?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

^

[quasi sierra]

Hello. Nope

[jade topaz]

I cannot add a payment method on the web page. How to solve it?

[fading saffron]

I need a ticket

[storm loom]

can I personalize my ticket bot, change the image etc?

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[limber portal]

^^

[storm loom]

ty @limber portal

[iron night]

Gave +1 Rep to @limber portal (current: #9 - 383)

[peak dune]

Hey, could anyone tell me if its possible to have multiple buttons on a panel? I am looking to make different type of tickets. EX: Admin only, Chief-Admin's only, normal support ticket, discord support, etc.

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[peak dune]

Cool, thanks whoever requested this

[pseudo ravine]

You're welcome, glad I could help!

[jade topaz]

hod do i make ticket tool @ staff

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[peak dune]

Hey, for some reason my tickets aren't saving to the transcripts channel. I verified all perms and checked the ticket dashboard and everything looks alright. Any clues?

[jade topaz]

how do i make the ticket auto transcript and remove the confirm close so it just close after pressing close

@steel basalt

oh sorry

[static cipher]

Hello,

May I ask what this message means?

[jade topaz]

maybe your premium io out

[storm loom]

I have two support in my team. When I (admin) close a ticket one of them get kicked out of the ticket. How I can fix it?

[static cipher]

Do I understand correctly that the premium is only for a certain period of time?

[jade topaz]

yes

[winter fable]

How can I set up a pop down menu for my ticket tool?

[lilac whale]

How can I ping people In the ticket description

[humble sequoia]

━━ wizard's inquiry has been moved to a ticket ━━

[abstract socket]

Galera ,não consigo volta na minha conta q eu estava logado
Eu desinstalei o jogo e instalei e não estava lá

E estava na conta do Google

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[static cipher]

Hello,

is there any ticket support? As I need to resolve payment for premium bot

[restive condor]

Hi there! Yes #🎫│make-a-ticket

[static cipher]

thanks

[junior quarry]

DC5C7FA82E136E20

Why does someone care about my profession?I don't I Sunday 2400 Kevin i lost

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[junior quarry]

DC5C7FA82E136E20

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[junior quarry]

Why is no one paying attention to my career? I overnight2400 Artcoins lost from d

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[pseudo ravine]

You've been told multiple time that we cannot help you with your issue

[tranquil idol]

anyone active to help out?

[restive condor]

Hi, how can I help?

[tranquil idol]

im tryin to add how to add large text in ticketbot in the ticket options

i've seen a few users havin that large text when i try to do the # then text it still shows as " # text" instead of makin it a header

i do have premium purchased as well .

[restive condor]

That should work. Where exactly are you trying to put this in?

The panel message?

[tranquil idol]

yes the panel

[restive condor]

# TEXT should work, text in the ''title text'' field is already larger by default

[tranquil idol]

ah i see i was doin it in the field part

that one doesnt seem to work yet

[restive condor]

It indeed doesn't seem to work. Only in the ''Embed Description'' field

[tranquil idol]

Thank you!

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #14 - 367)

[restive condor]

You can put it in there though, text below/above header are already spaced out
No problem

[pure pulsar]

hey guys

who can help me with ticket tool?

how do i add custom emojis to my ticket message?

like not from google but my custom ones or is that not possible?

someone?

figured it out

[hasty locust]

hey guys,

Can I change the language in this default message?

[humble sequoia]

Radiance's issue has been solved in another channel.

[restive condor]

Hi there! Dashboard > Panel Configs > Messages > Edit Panel Message

[hasty locust]

Thanks!! @restive condor

[feral wigeon]

Hey guys, signed up for Premium for a server a long time ago, and for some reason the subscription is still active even though the server is now closed? I make the payments through the Discord Premium App Subscriptions. There is no option to cancel, so need some assistence on what to do now?

[worthy bronze]

on the Livonia server, I was driven to death by car at a merchant in the safe zone (my name is on the ANDRII server) help me

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

You were just told you're in the wront server. We can't help unfortunately

[restive condor]

Hi there, just to confirm, you don't have the option to cancel as below nor do you have access to the server, correct?

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

[feral wigeon]

I cannot cancel and I don't have access to the server as it was deleted

[restive condor]

Unfortunately, you will have to reach out to Discord as it's them who handle these payments

[humble sequoia]

Refund Request

If you have purchased a Premium Subscription of Ticket Tool through Discord and want to request a refund, you will have to contact Discord Support.
We unfortunately can't handle any of these cases.

Am I eligible for a refund?

Discords Refund Policy states that you can request a refund within 5 days of your initial purchase date.
A prorated refund (partial) can be requested if the bot has been removed by either Discord or the bot developer.

Ticket Tool Premium Refund Request

[restive condor]

You can use the above link ^^

[feral wigeon]

Appreciate it brother

[sonic mason]

How to create one simple button, then when you click on the button, all the other buttons come out and you can choose.

[humble sequoia]

━━ Trigonal215's inquiry has been moved to a ticket ━━

[past void]

I would like to apply for staff

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_es: Spanish

[restive condor]

^^

[past void]

ok tysm!

[deep crag]

Could someone help me? I was walking and a blue shark appeared and bugged me on the wall, so I couldn't run, I want to give a refund because I wasted 2 days trying to build the build only to die from a bug.If you need it, I have the video showing it

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[high current]

anyone know how to add emojis to your embed? they arent showing up at all

[restive flax]

Hello

[humble sequoia]

━━ kossori's inquiry has been moved to a ticket ━━

[austere forge]

Hi, do you need help regarding Ticket tool ? 🙂

[muted steppe]

Hello again. I have read through parts of the Documentation and am unsure if a feature exists.

**Is it possible to have a different support role for different ticket categories? **
I intend to have a Ticket group for general support questions and one for moderation concerns. Since we have those Teams separated, I would like the moderation team to be notified when a new ticket is created in the moderation category and the support team to be notified when a new ticket in the general support category is created.

[limber portal]

Hi, yes. You can set different support roles per panel

[muted steppe]

Thanks for the quick response. Is that a premium-only feature, or is it also accessible via the free version?

[limber portal]

That’s not a premium feature ^^

[muted steppe]

Thanks @limber portal

[iron night]

Gave +1 Rep to @limber portal (current: #9 - 384)

[sonic mason]

Ima send a video. They use bot ghost as to open a ticket, then ticket tool to solve the ticket

Look, they use bot ghost as the ticket opener or wtv, then they use ticket tool to solve the problem

[civic wagon]

This is a very lengthy and complex setup. But this is nothing close to connecting any API or anything. In simple terms what's happening here is, you click on the type of ticket you want to be created on that custom bot, and then that custom bot sends the $new command in a private channel, which Ticket Tool listens to and creates a ticket for you. The whole ticketing system is being done by Ticket Tool only through the use of $new command by the custom bot.

[nova olive]

However, it is not possible for bots to communicate with each other

[civic wagon]

Ticket Tool lets you do that. You can whitelist bots on the dashboard to listen to

[nova olive]

Btw, i am the dude from Botghost Support

[civic wagon]

Ah xD

[nova olive]

OK, if you would be so kind as to do the preparation with @sonic mason, then I'll do the rest via the botghost support server

[civic wagon]

We don't really do the setups ourselves, but we can definitely help them to know how to do the ticket tool side of things.

[nova olive]

Sure No Problem, Do as you do

[civic wagon]

@sonic mason here's a walkthrough of what needs to be done..

1. Whitelist the custom bot so that ticket tool listens to its command :: head over to Dashboard > Server Configs > Bot > Enter the custom bot's ID

2. Setting up Command Style tickets :: Head over to dashboard > Panel Configs > Command Style > Enable Command Style ticket creation > Assign a channel. Make sure that you do this for all your panels.

3. Custom bot side of things :: Have the embed and buttons setup. When a user clicks on, for example, report button, the bot will send $new ID command in the channel your report panel is assigned to. Here, the ID is that of the user. Ticket Tool would listen to this and create a ticket

[sonic mason]

For number 2. What does the channel assign thing do?

[civic wagon]

Looking at the tickets now, the support team very well explained the whole process in https://discord.com/channels/509192800865353738/1219778655719264346

[civic wagon]

A channel is needed to be assigned for a panel. If you run $new command in channel abc, then panel xyz will create a ticket

Basically, ticket tool makes sure to only read those channels and look for the $new command for that specific panel

if $new command is used outside of those channels, no ticket will be created

[sonic mason]

So, I would have to setup that command for it to work? Or that’s just the bots command for it working as it waits to hear that from bot ghost

[civic wagon]

You need to assign a channel for every panel. Then it's the custom bot which will send the $new command and TT will listen to in order to create a ticket

[sonic mason]

So, I have to assign the channel in every panel using command style, correct?

[civic wagon]

yes

[sonic mason]

What about the channel name, is that with bot ghost?

[civic wagon]

the ticket's name u mean?

[sonic mason]

Yes. The name everytime u create a channel

Or open a ticket

And it creates a channel

[civic wagon]

It's done through ticket tool itself. However you'd need premium for the same

to have a custom name or smth

[sonic mason]

So, I can’t manually customize the name unless I have premium????

Dangggg

[civic wagon]

correct

[sonic mason]

So, I have everything u told me to do, now what?

[civic wagon]

now setup ur custom bot to send the $new command whenever the button is clicked

and this is where I cannot help you anymore, since it's not related to ticket tool

[nova olive]

Do you have to specify a user ID for $new?

[civic wagon]

yes

$new userID

[nova olive]

Thanks

[sonic mason]

So, now, we have this...

[civic wagon]

Please avoid pinging and DMing staff members.

Again, the issue in screenshot is from the custom bot's side. Nothing we can do with it.

[frail vale]

Hey! I'm looking to set up a blacklist command for the tickets tool bot, I want it to blacklist a user from using my tickets using a role, how would I achieve this?

[civic wagon]

Dashboard > Server Configs > General > Blacklist Roles

[frail vale]

Alright, how would I make a custom command that would DM the user notifying them that they're blacklisted?

[civic wagon]

I'm not sure how you would do that or if it's even achievable, feel free to #🎫│make-a-ticket so that the Support Team can assist you

[frail vale]

Thank you.

[versed valve]

hi im looking to set up a ticket mod role for my server, its set up but it cant see any of the tickets, is there any way to fix this?

and also what permissions would the ticket mod role need

[versed valve]

when i get the answer to that i was also wondering how to set up an automatically self deleting system for closed tickets

i think i found the setting but it stills brings up the moderation panel upon closing

[surreal stag]

I'm new here, can anyone of you tell me what this server is used for?

[fallow ingot]

Hi Denny
I’ll leave a guide below for you to look at on how to add a support role to your panel - if after following the instructions it still doesn’t work, let me know

You don’t have to give your support team role any permissions to access tickets. Ticket Tool automatically changes the channels permissions to allow your support team access to tickets.

[fallow ingot]

If you disable two step ticket in the general config on the dashboard it will delete tickets when closed.

[versed valve]

i figured that issue out can you tell me how to delete tickets that are closed automatically

[fallow ingot]

[fallow ingot]

It’s the official support server for @pseudo glen

[worthy bronze]

I was killed last night at 23:00 (I'm from Ukraine) after restarting, I was in the safe zone at the trader, the only proof that can be is my corpse in that safe zone, but since then 17 hours have passed, to get the proof you have to look record (which I don't have) or come up with something yourself, maybe you have a record of the map, a record of each player or something else

Help me please

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[sick wolf]

How do you change the panel message channel?

also none of the slash commands are responding

[sonic mason]

Why won't my bot make a ticket?

[civic wagon]

do u want to send the panel to another channel?

[sick wolf]

yes

[civic wagon]

does the bot send the $new command

[sonic mason]

Yes.

[civic wagon]

Dashboard > Send

[sonic mason]

...

[civic wagon]

Please share a video of what is happening, specifically

• You clicking the button
• The bot sending the $new command in a channel
• Ticket tool's response

[civic wagon]

wasnt meant for you..

[sonic mason]

Wdym?

[sick wolf]

Doesn't this just resend the message in the same channel?

[sonic mason]

Ohhhhh

[civic wagon]

you can select a different channel when u click on send

[sick wolf]

Oh, thank you 😭 I was afraid to click it

[sonic mason]

Look

The bot won't create a channel at all

[civic wagon]

Please make sure that

1. Ticket Tool has access to that channel
2. You've whitelisted your custom bot, as mentioned here in point 1 - #🆘│community-support message
3. Setup different channels for different panels..

[sonic mason]

To what channel?

[civic wagon]

Just look through second point

i suspect thats the issue

[sonic mason]

"You've whitelisted your custom bot, as mentioned here in point 1", is this good?

[sonic mason]

Also, make sure ticket tool has access to what channel?

[civic wagon]

it already has that, so dont worry

[civic wagon]

head over to Dashboard > Server Configs > Bot > Enter the custom bot's ID

[sonic mason]

It alr has that

[sonic mason]

Oh alr

[sonic mason]

How would i setup different channels for different panels?

@civic wagon Sorry for ping, but please be quick here

[icy remnant]

Failed: Invalid Form Body components[0].components[1].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji components[0].components[2].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[restive condor]

Hi there, could I get your server name or ID?

[restive condor]

Hey there! You can select different channels for each panel by going onto the Panel Configs > Command Style

[restive condor]

Your prefix is currently !.
You will either need to modify the bot's command usage, to !new (user) or change the prefix back to $

[sonic mason]

How would i do that?

[restive condor]

Which

Update the prefix?

[sonic mason]

Yes.

[restive condor]

Dashboard > Server Configs > Commnad Prefix

[sonic mason]

Done, now what?

[restive condor]

Now give the process a try

[sonic mason]

What does selecting different channels have to do? I have all of them on the same channel...

[restive condor]

Well, if you have the same channel for all 4 of your panels, they will all be created under the same panel (1)

[sonic mason]

What does the channels have to do with it?

[restive condor]

The channel you've selected is the only one Ticket Tool will recongnise the $new command in

[sonic mason]

I thought that's where it would send the message

[restive condor]

Correct

[sonic mason]

So, i should be good???

[restive condor]

Having 4 panels in the same channel when using command style tickets, is like only having 1

To put it simply

[sonic mason]

Is these channels where it would send the "$" when someone opening a ticket?

[restive condor]

Correct

[sonic mason]

Uhmmm, but i thought it would be the other bot that would send it...

[restive condor]

It is. Those are the channels where Ticket Tool will recognise the $new messages

[sonic mason]

Ohhhh

Changed it

OMGGG IT WORKS

TYSMMMMMM

[jade topaz]

how can i make the bot mention the support role when a ticket is opened?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! See above ^^

[jade topaz]

thx

[iron night]

Gave +1 Rep to @restive condor (current: #14 - 368)

[unkempt plank]

why it shows me this there is only 3 tickets open (Channel Limit
╰ Server at channel limit of 500
╰ Clear channels to continue creating tickets)

[restive condor]

Hey there, this limit applies to all channels, even the ones you don't see.

[unkempt plank]

i know but we have 2 panel the first panel has one ticket opend they other one has 3 or 2 tickets opend

[restive condor]

This applies to all channels, not only tickets

[unkempt plank]

sorry but i didnt understand which channels do u mean

[restive condor]

All channels.

Text channels, tickets, voice channels...etc

[unkempt plank]

can you join with me a voice channel and show me

if you are not busy

[restive condor]

Show you what exactly?

[unkempt plank]

the channel you are talking about becuase what i know ticket tool bot is only for tickets at least in our server idont know which vioce channel you are talking aboit

about*

[restive condor]

Discord has a limit of 500 channels.

It appears you have reached such limit.

Even if those channels are not tickets, they still count towards the channel limit.

This includes all channel types, voice channels, tickets..etc

You will have to delete channels in order to leave room for new tickets

[unkempt plank]

okay which channels exactly you mean

[restive condor]

Every single channel in your server

[unkempt plank]

okay but sometimes people in our server can open up to 20 tickets some times 5 some times 10 without deleting any channels do you know why?

[restive condor]

It depends on the server's current capacity.

If you have space for 20 more channels, then 20 more tickets will be created. As long as you don't reach the 500 channel limit

[unkempt plank]

i am getting what u are saying but as i am telling we dont delete any channel lets say for example we have 480 channel some times people can open up to 20 tickets and some times more sometimes less do you get what i am saying?

[restive condor]

I understand, it's possible you delete non-ticket channels.

You should be able to create new tickets as long as you stay under the 500 channel limit.

Also, to prevent this, you can setup a transcript channel. A file containing all the messages sent in the ticket will be sent there so tickets can't be accesed later after deletion

[unkempt plank]

and the transcript will be snet to the peson who opend the ticket right?

[vivid junco]

Quero resolver isso aqui

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[vivid junco]

#sos

[restive condor]

DM transcripts are only available with premium unfortunately

[unkempt plank]

okay thank you for helping !

[iron night]

Gave +1 Rep to @restive condor (current: #13 - 369)

[restive condor]

Voce está no servidor errado

[vivid junco]

Não tô nn

Tô no servidor 2

[restive condor]

Se estes

[vivid junco]

Tô aqui Deus de ontem

Pq minha outra conta só servidor um o ADM me tiro pra pra mim gastar dinheiro pra me desbanir

[scenic plinth]

Não somos ajuda para Grand Theft Auto 5

[sonic mason]

I need help

[restive condor]

You are missing an & in the role mention -> <@&roleID>

Let me know if that resolves the issue

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! See above ^^

[iron night]

Gave +1 Rep to @restive condor (current: #13 - 370)

[tawny raven]

i need help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[tawny raven]

i wana know how to make

transcips

scrips

for ticket bot

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[restive condor]

See above ^^

[sonic mason]

That doesn't do anything, i have it in the other ones without the & and it doesn't do nun

[sonic mason]

Look, doesn't work

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[versed valve]

i already did disable it

it doesnt work

[chilly pewter]

Can someone help me please

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[chilly pewter]

I would like to help with ticket permissions, I want to know if there is a way to set permissions already defined equal to the everyone tag, my server the players get another tag

[pseudo ravine]

Hey there. Unfortunately not

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[true sentinel]

@scenic plinth Boa noite tudo bem? poderia me ajudar em um caso o bot ticket tool ele não está funcionando para outras pessoas, para mim abre normal, para eles aparecem isso

eles não conseguem abrir o ticket

[scenic plinth]

Eu pediria que você não enviasse ping à equipe por qualquer motivo, mesmo que seja simplesmente pedindo suporte. Certifique-se de não ter colocado acidentalmente suas funções na lista negra na configuração do servidor e de que eles tenham as permissões adequadas por meio do botão.

[granite drift]

joo

@scenic plinth

It's inside my server

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[rough nexus]

..

@scenic plinth my bot was working fine untill now it comes up with this error?

Sorry for ping

[scenic plinth]

Just because I chat here once does not give the excuse for everyone to ping me, for future reference.

[rough nexus]

No problem

Will never press your name again without consent

Bit temping rn tho because your offline but il wait 👍

Ahh I'm tempted

[terse dagger]

How to add items in drop-down menu

@fallow ingot

[rough nexus]

Woah

[rough nexus]

Bud we don't tolerate that around here

[gaunt hamlet]

Hello

Can anyone help me

The problem is that when I created a ticket from a server the ticket tool says that it failed to find category and when I went to the support website it said that there will be a deleted category or something on top of the server dashboard but I can't find it

[covert swallow]

Have you tried just picking a new category on the dashboard?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[covert swallow]

See above

[terse dagger]

I have done it through sapphire

[covert swallow]

Then you'll need to ask Sapphire support, not here

[magic pendant]

How does the transcript message work ? Because i haven't touched the direct transcript link and when i click it it goes to (check picture)

And this is the message link in dashboard, like i said i didn't touch it

[humble sequoia]

Transcript Links

Due to an update Discord enforced on their API on December 15, the attachment URLs are valid only for a certain time. In order to ensure you can visualize your transcripts on our website Ticket Tool provides you a Direct Link button that will provide you with the last valid URL for you to see your tickets!

$transcripts

[magic pendant]

I kinda read that earlier, so the section with the log link it's not valid anymore, thanks 🙂

[terse dagger]

But i am asking before the setup

[covert swallow]

Are you asking for help with a Ticket Tool or Sapphire dropdown

[true sentinel]

Intendi

[floral coral]

Hello

[solid stream]

Now is that really necessary?

https://tenor.com/view/doubt-press-x-la-noire-meme-x-button-gif-19259237

[maiden wren]

Can someone read my mind and magically set up my discord ticketing system the way I want it?

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[slender minnow]

due to privacy concerns, we don't read minds

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: Racial slurs towards developers
Moderator: @scenic plinth

[cunning monolith]

I am having lots of trouble can I get some help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[cunning monolith]

4x your forex

[jade topaz]

Heyyy

Wassup

[ancient sand]

Hi

ineed help

How do I give all Discord members when they open a ticket that they can send pictures?

[wraith creek]

Good morning

I need a little help, new to the ticket tool... How can I see the results of a form? I am expecting to review the answers before I close the ticket.

[restive condor]

Hey there! See the last section below

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[restive condor]

Hey there! Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened > ATTACH FILES

[restive condor]

Hi, how can I help?

[jade topaz]

Just chatting

What's up

[austere forge]

hi there, pls use #💬│general-chat for chatting ^^

[jade topaz]

Also Can I get Salish and Nidal 's fortnite username?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[wraith creek]

I tried adding a new embed and I am unable to edit any of the boxes to add the variables

[bright garnet]

Guys , How can i add a Blacklist Role? i did it but Not work ( sorry my english bad )

[wraith creek]

Displaying the Answer
To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed I am unable to edit the fields when I add a new embed in the panel

[wraith creek]

Ok I got it thanks

[scenic glacier]

كيف اخلي فتح التكتات منيو مو أزرار

[jade topaz]

Hello can I get help like how do I make it so when somebody makes a ticket the ticket name says like "pvp" then if somebody clicks "farmer" it names the ticket to farmer

[humble sequoia]

━━ vuroe's inquiry has been moved to a ticket ━━

[restive condor]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[soft herald]

hello

How can I access here I want to upload a picture

[austere forge]

Hi there, this is a premium feature

[soft herald]

So can't I upload images without premium?

Got it thanks

[unkempt helm]

Hi, I need to know how to download in a CSV file the statistics of how many claimed tickets there were per month and by whom. Is it possible? How is it done? I speak in Spanish, if there is someone who can provide support in that language, I would be grateful; otherwise, I apologize for my poor English.

[humble sequoia]

━━ Juan.alvarez's inquiry has been moved to a ticket ━━

[soft herald]

Why are the pictures not uploaded, how does it accept links?

[restive condor]

Hi there, the dashboard preview may not display images correctly. May you try sending it onto a channel?

[scenic glacier]

Thx

[iron night]

Gave +1 Rep to @restive condor (current: #12 - 374)

[bright garnet]

Guys , How can i add a Blacklist Role? i did it but still Not working ( sorry my english bad )

[bright garnet]

@restive condor

[light flicker]

How can I disable the close and close with reason buttons to use the slash command instead. I have disabled and only have the staff able to do it. do i need to disable those as well. because when i create a ticket to test it, it still has both buttons there

[restive condor]

Hi there, that looks correct.

Make sure the person testing actually has that role and doesn't have administrator permissions

[restive condor]

Hey there! Dashboard > Panel Configs > Buttons > Go into the desired buttons and disable them ( Show this button)

[rough nexus]

Ticket system was fine u till a couple days ago it started doing this

[restive condor]

Hey there! Does that happen with all options in the dropdown?

[light flicker]

i just did that and it still shows and i made sure that the panel im editing is the one that i clicked create ticket for.

[restive condor]

Are you testing this with a brand new ticket?

Existing tickets won't reflect these changes

[light flicker]

yes. I made sure to create a new ticket to test it

[restive condor]

Could I get your server name or ID please

[light flicker]

The King of Hearts

[restive condor]

Perfect, and which panel is this for?

[light flicker]

verification panel but I am trying to do it with all the panels so that the members cant close their own tickets. I had a member close their own ticket last night

[restive condor]

Panel 1 | verification looks correct. The close button still shows up under the ticket message, correct?

[light flicker]

thats correct

I can open another ticket and ss here if u would like

[restive condor]

I'll bring you into a ticket, if that's ok

[light flicker]

thats fine

[bright garnet]

yep , he don't have any roles and still can open ticket

[frozen thunder]

Where can I report a server that is using Ticket Tool and scamming people?

[rough nexus]

Yes

[restive condor]

Hi there, please #🎫│make-a-ticket

[restive condor]

Could I get your server name or ID?

[restive condor]

Could I get your server name or ID please

[lost plinth]

somehow i think i did something wrong, someone wants to make a ticket with me but i get the message that he has no authorization, and i really can't find where i can set it. ._.

[restive condor]

«You don't have permissions to use this»

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[lost plinth]

nothing from this mhm

[restive condor]

Could I get your server name or ID please

[lost plinth]

i sent u per pm oky?

[restive condor]

You can send it here 😄

[lost plinth]

or you don't mean a invite link?

[restive condor]

I mean your server ID, not an invite

If you don't know how to get your server ID, use the $id command

$id

[humble sequoia]

Server id - 509192800865353738

Server id - 509192800865353738

[lost plinth]

Server id - 320574449621663745

[restive condor]

Remove these

[lost plinth]

its not on

[restive condor]

Dashboard > Panel Configs > Buttons > Create Ticket Button

[restive condor]

Only those two roles can open tickets at the moment

[lost plinth]

before i asked for it here it wasn't there i had just written it in to test it. i had the dashboard roles empty maybe it was because of that

[restive condor]

Remove those roles and give it a try again

[lost plinth]

after i add dashboards rolles now its workes thanks @restive condor

[azure shoal]

hi! i have lilte issu in my server. When i press red button delete then content its removed but channel not. Someone have some solutions? ;]

[restive condor]

Hey there! Dashboard > Server Configs > Disable ''Server Storage Mode''

[azure shoal]

thanks. I have one more question. If i leave available server storage mode then some channels gonna deleted automaticly?

[iron night]

Gave +1 Rep to @restive condor (current: #12 - 375)

[restive condor]

No. What server storage mode does is wipe the channel so it can be re-used for another ticket

There's some requirements, but that's mainly it

[azure shoal]

Ahaa now i understand how its works 👼 thanks.

[rough nexus]

Volcon™ 3x / .gg/volcon

[jade bridge]

hello, im having some issues understading what exactly allows more drop down items

[finite sun]

I paid the value of 0.99 dollars for the dagger or sword in the game and it still hasn't reached my account, what can I do?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

Hi, how can I help?

[restive condor]

Hi, what exactly do you mean?

[slow depot]

i cannot add ticket tool to the server

[restive condor]

Could you re-name your panels please so they all have different names?
It's possible you have the same panel selected for dropdown options

Which command are you trying to use?

[restive condor]

Hey there! See below

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[restive condor]

Could you screenshot?

[jade bridge]

it asks for more panels but im afraid im not following what theyre meant to be

[restive condor]

You must have one different panel per dropdown option

Can you use the /debug command please?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

Ticket Tool is missing these permissions for that channel

[finite sun]

Who can help me?? I still haven't received those rewards and it says

[restive condor]

Estás en el servidor equivocado. No podemos ayudar

[finite sun]

Entonces a cual??

[restive condor]

No lo sabemos, ya que solo damos soporte a @pseudo glen

Pero desde luego, no aquí

Run /debug in that same channel

The bot is missing SEND MESSAGES permission for that channel

[jade bridge]

im seeing this "panel" thing as the title for the ticket box, thats why it confuses me
each drop down demanding its own panel is making me create separate ticket panels of 1 drop down each

i must be missing something, airhead moment

[restive condor]

You must have one different panel per dropdown option, but all attached within the same panel (like you were doing earlier).

To rename the circled bit, just rename the panel

It's been 10 minutes mate.

Anyways, you can only use that command in tickets like the message specifies

[rough nexus]

Every panel has diffrent names now but they weren't all selected on the same panel

[scenic glacier]

How I do like this

[rough nexus]

Still happening

[rough nexus]

Would appreciate help

My ticket system was working a couple days ago now it doesn't

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[austere forge]

hi there, see above ^

[austere forge]

Hey there! Does that happen with all options in the dropdown?

[pastel star]

How to do this

[austere forge]

Hi there, Which part would you like to do the same on?

[pastel star]

eveyrthing

how he did emojies and the imkage

at end

[austere forge]

for emoji you can use the tag $id (emoji) to obtain the identifier of the emoji and integrate it into the ticket panel

For images, this is a premium feature, otherwise it is impossible to insert an image

[rough nexus]

Yes I changed it to dropdown to try fix it I had it on threads

[nocturne sierra]

is there a fivem intergration?

[scenic plinth]

No

[nocturne sierra]

welp

I am stuck between ticket tool, and tickets. I use sapphire and you have an option lets the bot create a ticket, ticket does not. However tickets has fivem intergration lmao

I most liekly will go with this one tho

also when i use the /switchbot command, it gives me an interaction failed

and i cant access the dashboard cause it tells me to run that command

sorry, /botswitcher

[austere forge]

all good ?

[austere forge]

hi there, pls run $debug command in same channel

[nocturne sierra]

I did, "application did not respond"

[rough nexus]

No that's why I'm here

[rough nexus]

It creates a ticket channel but when I use /delete it saids it not and I don't have the form what people fill in before the ticket is made I need this fixed asp but idk how

[austere forge]

pls run $debug command in ticket

[austere forge]

Make sure that the bot has: VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[austere forge]

the command work?

[rough nexus]

Yes @austere forge

It was working untill recently it just shows error message when making ticket the. It makes it but the ticket bot isn't doing its thing

[trim oasis]

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or buttons.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[austere forge]

hi there, see above ^

You're welcome, glad I could help !

[rough nexus]

Can I get a response?

My ticket system is being weird

Ah fuck this

[rough nexus]

When i first asked btw haven't got a actual response

Just simple answers what I have done

[idle flint]

Still happening?

[light flicker]

how do i enable the slash commands after disabling the close and confirm close buttons
it tells me that its not enabled when i do /close reason

[austere forge]

hi there, this is a feature premium

[light flicker]

ty. can you tell me how much premium is

[rough nexus]

Ofc

[idle flint]

What button are you clicking when you get the error?

[rough nexus]

Any of these

[rough nexus]

It's just started randomly coming up with the error I haven't even messed with the bot

[idle flint]

It looks like the panel doesn’t exist? Can you go to the dashboard and re-send your panel to discord

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[austere forge]

correction see above

[light flicker]

ok thanks. ill have to purchase it.

[iron night]

Gave +1 Rep to @austere forge (current: #42 - 54)

[austere forge]

alr, thank you for your support

[light flicker]

very welcome. your bot is actually one of the few i actually understand how to use and you have fast customer support. i actually have a server of my own plus co owner in another and we have it in both

[rough nexus]

This bot about to make me go crazy 😂

System Failure: "undefined" is not valid JSON

[idle flint]

When did the issue start? About 3 days 7 hours ago?

[rough nexus]

Ah one sec

Around then probably

[idle flint]

So it pretty much lines up with when your premium expired for the server

[rough nexus]

Oh that's weird

[idle flint]

yes, it seems that maybe one of the premium only settings (that now should just be skipped) is possibly causing the error?

I might move this into a ticket on this server, is that ok?

[rough nexus]

Il make sure premium is activated

[idle flint]

Okay, if you are planning on keeping premium, then that works, hopefully that might fix the issue

[rough nexus]

Tbh I thought I still had it

[idle flint]

All good, let us know if it fixes the issue, if not we can move to a ticket and investigate further

[light flicker]

just got premium, can you tell me what i need to do. Ive never used the premium part before

[austere forge]

welcome to premium

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @light flicker. You have now been given the <@&535595160189403136> role!

Found 5 servers in total and 1 with premium and permission

[crude trench]

Someone help me please ai can't open my account 😭

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[light flicker]

thanks

[iron night]

Gave +1 Rep to @austere forge (current: #42 - 55)

[austere forge]

see above 🙂

[rough nexus]

Worked thank you

[iron night]

Gave +1 Rep to @idle flint (current: #22 - 230)

[austere forge]

hi there, can you say more?

[idle flint]

Perfect, still an odd one, I will raise it with our development team as this isn't intended behaviour. Sorry it took a little while to solve the issue!

[crude trench]

Someone help me to recover it

[rough nexus]

I could mess with premium options too after my premium expired

That's why I didn't think of that

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[austere forge]

^

[crude trench]

Says I'm banned because of resource trading, lol I never sell any resources 😭

What should I do to recover it?

[austere forge]

i can't do anything about it, sorry

i don't know

[crude trench]

Who am I gonna ask for help then?

[austere forge]

i still don't know unfortunately 😕

[crude trench]

🤦🏻‍♀️🤦🏻‍♀️

[keen smelt]

i purchased premium but it still wont work and it took the money from me i tried purchase again and its took the money again

[coral void]

how to invite ticket tool to ur server

[humble sequoia]

━━ thedopeman05420's inquiry has been moved to a ticket ━━

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[austere forge]

hey there, see above

[novel dagger]

I'm trying to figure out how to switch channels when sending the ticket message

[austere forge]

Dashboard > Panel configs > press boutton send and select channel

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[austere forge]

^

[inland ore]

Why

[lament knot]

how can i enable claiming tickets and transcripts

[tight locust]

Claiming tickets is a Premium feature. Transcripts, Idk how to get the bot to send the webhook thing. lemme find it

[tight locust]

^

[lament knot]

#1220732096612663368

[tight locust]

I can't see that channel

"No Access"

[lament knot]

I thought u were a mod

[tight locust]

No, I'm not a mod

Just a regular member helping out

[humble sequoia]

━━ myth's inquiry has been moved to a ticket ━━

[minor ice]

is there custom branding?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[vocal garden]

can somone help me

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[civic wagon]

Refer to the embed above ^

[grand wigeon]

is there any reason why I had to give the bot admin perms to create a ticket? all my debug permissions are green

pretty sus

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[austere forge]

here are the permissions to give to the bot, to avoid giving ADMIN permissions ^

[grand wigeon]

ok i added the perms listed there and my debug is still green

[austere forge]

if all debug is green, this means that the bot has the necessary permissions to function correctly 👍

[grand wigeon]

im getting 5169a0fe-f50c-11ed-a05b-0242ac120003

[austere forge]

can i have a SS

[pseudo ravine]

Double check a security bot didn’t quarantine Ticket Tool

[grand wigeon]

thank you, shout out to wick

[iron night]

Gave +1 Rep to @pseudo ravine (current: #10 - 383)

[grand wigeon]

🤣

[pseudo ravine]

I’m very aware of stuff like that happening

But glad you managed to fix it

[grand wigeon]

thank you

[jade topaz]

Is it possible to make it so that if staff claim a ticket, it would show him name? like if i claimed the ticket it would make the channel name cookiehs

[restive condor]

Hey there! Yes, Dashboard > Panel Configs > Claiming > Ticket Claimed Name use the {author.user.name} variable

[jade topaz]

Thanks, but some how it makes the channel name to show the user id?

[restive condor]

Apologies, use {author.user.name}

[jade topaz]

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #12 - 378)

[delicate flame]

Hi, the owners of my Discord server who implemented the Ticket Tool bot left, and I was left the permissions. I'm having difficulty reviewing past tickets in our archive, and when I open the Direct Transcript links it just shows a white screen with "Invalid Request". I can confirm the Bot is still in the server, and I have the required roles.

The image is what I am trying to open.

[pseudo ravine]

Hey there. Since the transcript is older than December 2023 you’ll need to download it first. This is due to a Discord update

[white moss]

i enabled claim button but its not showing up

[proven stump]

Como pongo para que el transcrip de un ticket le llegue a la persona que cerro ticket a dm

[silver herald]

hello i need a link for download BlueStacks 5 please

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[untold tree]

hola, como hago para que el ticket se cierre al estar inactivo, ejemplo:
No responden o escriben dentro del ticket en 2 dias entonces el ticket se cierra solo

[balmy atlas]

Hi, I have Question: how to change the ticket owner to the other user?
In my system, ticket can made by admin staff but this ticket/problem actually is owned by another user.

[rough nexus]

Move it into a ticket pls

It's doing it again and i got premium was working for a bit

[sand silo]

Is this all premium only?
It lets me enable the first 2 options though, but doesnt seem to work. But its weird that only the last option is actually "locked"

[pseudo ravine]

Yes

[idle flint]

Just took another look over your config. Under Panel Configs > Ticket you have the "Attach a privat thread to each ticket" enabled, but no thread name ("undefined") - go ahead and give it a name

I just tested this on my own server and not having text in the circled area gave me the same error "invalid JSON"

[native cove]

anyone know how i can change the color of the embeds?

for example

this one is green

and this one is black or grey

[boreal belfry]

how long does it take for changes made on the web console to change in server?

[slender minnow]

should be instant in some cases, what changes are talking about?

[boreal belfry]

Specifically changes to the limit of tickets a member can open

I tried both increasing the limit and making a role immune to limits, but neither have reflected in my server

[slender minnow]

is it a global limit or specific to a panel?

[boreal belfry]

Oh, I figured it out

[slender minnow]

That's great/

[mystic ridge]

Do you know how to set create a pannel permission?

[formal hamlet]

Why when I write it tell me I have a limit but I don't wrote many things?

[restive condor]

Hey there! There's a 250 character limit with the free version

[restive condor]

Hey there! What exactly do you mean by that?

[kindred kindle]

Hey , how much for the preimium

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[restive condor]

Hi there! It's 5.99/m ^

[balmy atlas]

Hi, I have Question: how to change the ticket owner to the other user?
In my system, ticket can made by admin staff but this ticket/problem actually is owned by another user.

[restive condor]

Hey there! You can't change the ownership of the ticket.

As the owner is whoever clicked the "create ticket" button or was created a ticket for via the $new command.

Is there something in particular you're trying to do?

[balmy atlas]

In my case, admin staff can help the real ticket owner (example: Sales Persons) to create/open new ticket on behalf of them. The purpose is the support team will know who is the real owner of the ticket s and when ticket closed the real ticket owner will get the transcript.
Any advise?

[restive condor]

Ah, I see.
You can use Command Style tickets rather than the staff creating a ticket and adding the user

[humble sequoia]

Command Style Tickets!

Command Style Tickets allow you to open tickets VIA the $new or $ticket commands. This feature also allows you to open tickets for people, by using the aforementioned commands with the user's ping or ID.

You can enable this feature by heading over to your server's dashboard. Then head over to Panel Configs ➞ Settings ➞ Command Style Tickets. (GIF below shows you how to get to it as well).

This section of the panel settings also contains the following features

• Bypass channel list and watch all of them → when you enable this option, Ticket Tool will create a ticket whenever someone uses the $new or the $ticket command in a channel it has access to .

• Channel to monitor for command $new and $ticket → This is the opposite of the previous option, you can actually select in which channels Ticket Tool should look for the $new command instead of looking in the whole server.

• Delete command after creating ticket → If enabled, Ticket Tool will delete the command (whether it's $new or $ticket) a few seconds after you run it.

Thank you

Thank you for continuing to support Ticket Tool @balmy atlas.

Found 2 servers in total and 1 with premium and permission

[mystic ridge]

As far as I know, if someone doesn't have permission administer. But I want to if someone has specific role, they can make ticket panel, setting panel.

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Mar 23, 2024, 9:56 AM

[restive condor]

Hey there! You can set up Dashboard roles ^

[mystic ridge]

I already. But it doesn't work. But I'll try again

[austere forge]

hi, it's possible but it's a premium feature

[cerulean swallow]

how to make tickets like this?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Hi there, see above ^

[cerulean swallow]

can i make multiple of this in different channals?

[restive condor]

You can 😄

[cerulean swallow]

can you make pop ups like this when you select category

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[restive condor]

You can, ^^

[cerulean swallow]

Thanks

[cerulean swallow]

how do i show the forum result

[restive condor]

See the last section in this embed message

[radiant salmon]

is it possible to just buy premium keys to support server where i dont have admin rights ?

[restive condor]

Hey there! Yes, that's possible

Though, you don't need admin perms to subscribe via Discord either 😄

[radiant salmon]

really ?

but the server isnt in the list to manage it

[restive condor]

You don't need to log onto the Dashboard, it's from the bot's profile

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[radiant salmon]

i only have on server in the drop down menu but that isnt the correct one

[restive condor]

Make sure you're trying to access this from the ''Premium'' tab.

The ''Add server'' button won't show it

Or, you can just go into the desired server > Clicked the bot's profile on the desired server and use ''upgrade''