🆘│community-support

[orchid ferry]

Through update, right? I did that but then it gives me the error above

[heavy crag]

Attach a screenshot of the error

[orchid ferry]

See above

.

[heavy crag]

Try cloning the panel. If that doesnt work, run /debug and then wait for a member of the support team.

@mystic hound

[heavy crag]

As this seems to be an issue only they can assist with

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: No reason.
Moderator: @mystic hound

[heavy crag]

Apologies Light, thank you however !

[mystic hound]

No worries

[dusky crater]

hi help me pls

ok so

how do i change the color

of the form

@heavy crag - sorry for ping

[heavy crag]

Settings > Ticket > Ticket_Name > Add/Edit Embed > Field Editor and then color

[dusky crater]

ok thanks , give me 1 minute

[heavy crag]

Where the #afb8e6 is

[dusky crater]

which one

cuz when i press ticket something else comes up

[heavy crag]

Press ticket

Then edit ticket message

[dusky crater]

done

[heavy crag]

Edit embed

Then the color

[dusky crater]

ive done that

[heavy crag]

Send the embed

[dusky crater]

im asking for the 2nd bit

[heavy crag]

Oh, you cant iirc

[dusky crater]

oh 😭

what is the color for the 2nd bit

[heavy crag]

I assume black

[dusky crater]

aight 1m lemme check

[heavy crag]

#000000

[dusky crater]

thanks also

is there a way to make it show the username instead of ticket number when created
without renaming the channel

[heavy crag]

{ticket.owner.name}

[dusky crater]

where do i put that

[dusky crater]

ok 1 min lemme test

[heavy crag]

Ofc

[dusky crater]

tysm for ur help

thanks @heavy crag

[iron night]

Gave +1 Rep to @heavy crag (current: #130 - 4)

[heavy crag]

Anytime

[bright cargo]

Where can open titcket

[restive condor]

#🎫│make-a-ticket

[candid frigate]

#🎫│make-a-ticket

[languid sigil]

Anyone know how to get this working?

Have it working on one server but not another 😅

[pseudo ravine]

Hey there. Could I get the server ID

[languid sigil]

351428286800330754

[pseudo ravine]

Thank you

You have the Support Team Only option enabled for that command

[languid sigil]

Can you direct me where I can change please

[pseudo ravine]

Dashboard > Command Configs > Add > Support Team Only >

[languid sigil]

perfect ty

[pseudo ravine]

You're welcome, glad I could help!

[languid sigil]

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #13 - 337)

[digital onyx]

Help I don't understand Step 3/5 Select the ticket category

[restive condor]

Hi, the category where tickets will be created under

[digital onyx]

Yes but if i select for example text channels category what will happen

[restive condor]

Tickets will be created under the text channels category 😄

[digital onyx]

oh

thanks @restive condor

[bitter cobalt]

I lost access to my login. How do I recover?

I can’t log in to the ants game

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[austere forge]

see above

[bitter cobalt]

Ok

[toxic depot]

Hello, how can I change the avatar and name of the bot?

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[idle flint]

^^

[indigo lance]

hi

when i close the ticket never delet

[jade topaz]

is there a way to add/remove roles to a user with ticket tool premium custom commands?

[toxic depot]

thx

[iron night]

Gave +1 Rep to @idle flint (current: #23 - 198)

[restive condor]

Hey there! Would that be when opening a ticket for the user?

/new or /ticket

[young wave]

Can someone tell me why ticket tool wont send the ticket saying i haven't given it access despite i did

[restive condor]

Automatic names on opened are a premium feature but your staff can rename the ticket once it's opened using /rename

@jade topaz

[restive condor]

Hey there! Could you run /permissionlevel in the server and tell me which level you are?

[young wave]

in the server?

/permissionlevel

[restive condor]

That's right, in your server

[young wave]

ohh

oh..

that wouldve been useful 30 minutes ago

[restive condor]

Yes, you are able to do it with tickettool premium

For the same panel?

You would need to purchase a monthly premium subscription from the bot's profile or buy directly from us for longer periods of time

Dashboard > Panel Configs > Limits - Increase the limit

The automatic one?

You would need a different a panel for "staff escalatations" and change the default name to whatever you'd like under Panel Configs > Ticket > Ticket Opened Name

[restive condor]

Sorry about that 😅
All sorted now?

[young wave]

yeah thanks. and dont be. not your fault

[iron night]

Gave +1 Rep to @restive condor (current: #21 - 233)

[restive condor]

You can have unlimited panels with both

Here are are premium features:

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[restive condor]

• Claiming
• Advanced Ticket Statistics

[iron night]

Gave +1 Rep to @restive condor (current: #21 - 234)

[jade topaz]

How can I make tickets automatically be NSFW channels? My server has a ticket system for reporting NSFW content and I need people to be able to send those images without discord preventing it

[lean perch]

Where do I start to achieve this panel look, buttons etc. Have premium

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[civic wagon]

Refer to the embed above please. It'd help you with the setup of multiple buttons.

[glossy lynx]

How do i make it so the ticket bot asks for a reason from the ticket creator before making a ticket?
(like in the image)

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[civic wagon]

Refer to the embed above ^

[glossy lynx]

thank u

[heavy crag]

Are these tags limited to the support team or are they able to be used by us members too?

[civic wagon]

You can use them as well! Ofcourse they're custom commands and only exist in this server. Run $commands in #🤖│bot-spam for complete list

[heavy crag]

Thank you !

[iron night]

Gave +1 Rep to @civic wagon (current: #32 - 99)

[ionic lily]

how can i make ticket tool assing names to the user who open a ticket ? can anyone tell me pls

[dusky scaffold]

Premium lets you change the name automatically

[ionic lily]

k but the option to it

how its call, and should be my server at lv 2 ? right

[dusky scaffold]

It would be ticket>ticket created channel name

[heavy crag]

If you mean change user nicknames, TicketTool cant do that

[ionic lily]

ya

like for when users open a ticket, not to show the ticket number but user's id

i mean user name

[heavy crag]

The bot can't change nicknames, only ticket channel names

[ionic lily]

ya

so i want the bot to make the channel with the user name

sorry

thats what i want

[heavy crag]

{ticket.owner.name}

Type that in

[ionic lily]

thats in the ticket tool creator right

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[ionic lily]

ty

[heavy crag]

Anytime

You do need premium however ^^

Otherwise you will have to manually do it

[onyx furnace]

im trying to create a new panel for ticket tool, and it does not respond

i also just added today

[ionic lily]

ya but i dont need lv 2 discord , right ?

[heavy crag]

It's premium for tickettool.

[ionic lily]

ya ty

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[iron night]

Gave +1 Rep to @heavy crag (current: #121 - 5)

[onyx furnace]

im trying to create a new panel for ticket tool, and it does not respond
i also just added today

[heavy crag]

Can you explain what you mean by 'does not respond'?

[onyx furnace]

"this application did not respond"

is what it sayd

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[heavy crag]

Read the above ^

[onyx furnace]

ah

lemme try that

[heavy crag]

Let me know if that works :)

[onyx furnace]

same thing

app did not respond

i removed admin

[heavy crag]

Administrator is not required or encouraged fyi

But, trying editing via the dashboard

[onyx furnace]

ik

alr

[ionic lily]

done ty @heavy crag

[iron night]

Gave +1 Rep to @heavy crag (current: #109 - 6)

[dusky scaffold]

I would even try to restart discord

[heavy crag]

Could be a client error ye

[dusky scaffold]

Also my ticket names are set to “{username} ticket” for both the open and closed channel name but I’ve noticed that when the channel is closed, it changes to the admin closing the tickets name. Do y’all know how to fix that at all 😭

[heavy crag]

{ticket.owner.name}

[dusky scaffold]

You’re a godsend thank you

[heavy crag]

That sets the channel name to the creators username

[dusky scaffold]

Thanks @heavy crag

[iron night]

Gave +1 Rep to @heavy crag (current: #97 - 7)

[onyx furnace]

can i fix a client error?

[heavy crag]

I advise you try to edit the setting via the dashboard

[onyx furnace]

im in dashboard

[heavy crag]

Have you created the panel etc?

[onyx furnace]

trying to

[heavy crag]

Okay. Once you have, send it to a channel and test it by opening a ticket. If it works, all is good

[onyx furnace]

that a panel?

[heavy crag]

A panel is where you open the ticket, so for example the one in #🎫│make-a-ticket

If you're stuck, there are a few tutorials iirc

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup, or run the </setup:1025379472167403530> command within #🤖│bot-spam to find information on how to setup Ticket Tool.

Alternatively, you can use the /setup command with Ticket Tool in your own server to setup the basics of Ticket Tool!

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[heavy crag]

This also explains it well ^

But ignoring /setup if it doesnt work for you

[heavy crag]

Press the setup guide button in #📂│information and also double check that TT has the following permissions enabled.

This is exactly what permissions are needed

[onyx furnace]

got all those

i found out how to send though dashboard\

[heavy crag]

Perfect, that should work then!

[heavy crag]

Can you double check that Ticket Tool 100% has these permissions for the channel you want to send the panel in

As that's the only thing that could be incorrect.

[onyx furnace]

i got it finally

[heavy crag]

Was it the permissions?

[onyx furnace]

Thanks @heavy crag

[iron night]

Gave +1 Rep to @heavy crag (current: #90 - 8)

[onyx furnace]

well

i had a category it did not have perms in

so i updated

and boom

[heavy crag]

Perfect, glad its sorted

[jade topaz]

how do you make ticket tool dm user when ticket closed

[restive condor]

Hey there! Dashboard > Panel Configs > Automations
Please note this a premium feature

[azure berry]

Hello, I've tried to use the command style option but for some reason it doesn't work

I gave the bot admin privileges to make sure it can read the command but still nothing

Nvm I figured out the reason "the prefix was set to (tt) instead of $"

[timber bloom]

how do i make the dropdown style have more than one option because it wont let me use the same panel

[restive condor]

Hey there! You must have one separate panel per dropdown option

[timber bloom]

im still confused i want it like this

but it looks like this

[heavy crag]

You need to select a panel for each dropdown option, as Dan said.

[timber bloom]

alright

ohhh i got it now but i was lost lmao

ty @heavy crag and @restive condor

[iron night]

Gave +1 Rep to @heavy crag (current: #88 - 9)

[heavy crag]

Ping Dan seperately for the rep ^^

[timber bloom]

ty @restive condor

didnt do it

but yea

[heavy crag]

Thanks @restive condor 🫶🏼

[iron night]

Gave +1 Rep to @restive condor (current: #21 - 236)

[heavy crag]

And no problem Euan

[timber bloom]

👨‍❤️‍💋‍👨

[rancid kayak]

Hello. It might be sleepy brain talking, But I haven't stumbled across the ability to specify where the tickets get dropped? I wanna tuck em into our mod Category but am not braining enough to figure it out
Assistance appreciated

[heavy crag]

You mean the category where opened tickets are located?

[muted thorn]

hey guys why do members of my discord server get the following messages if they want to open a ticket: you dont have permission to do this. and what can i do to fix this

[tall crow]

Hello, when I create a ticket on my server, the message enter here does not appear in the ticket creation. Is this normal?

[tall crow]

I advise you to check the bot's permissions in the category where it should create channels

[heavy crag]

Enable both settings in the forms part

[tall crow]

thank you

[iron night]

Gave +1 Rep to @heavy crag (current: #83 - 10)

[muted thorn]

what exatly should i do in the permissons , so what should i allow or disallow

[tall crow]

in the category, I advise you to give all the permissions to the bot

[jade topaz]

thanks bro

[iron night]

Gave +1 Rep to @restive condor (current: #21 - 237)

[tall crow]

in these 2 categories

[jade topaz]

is there a premium lifetime i can buy

[tall crow]

no :/

only monthly

[jade topaz]

dam

[modest tendon]

#🎫│make-a-ticket

[jade topaz]

Is there any way to copy and paste the ticket I set on the server as it is on the other server?

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[limber portal]

^^

[jade topaz]

It is solution?

[austere forge]

yes

[jade topaz]

Thank you

I can't understand sorry

Can you explain me to pictures

[austere forge]

just look at the embed above

everything is explained

[jade topaz]

I'm korean

So its very hard to me

[austere forge]

I suggest you use Google translate, unless I am mistaken no support is of Korean origin to help you

[jade topaz]

OK

How Can I buy premium code

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[limber portal]

^^

[jade topaz]

Thanks

thanks @limber portal

[iron night]

Gave +1 Rep to @limber portal (current: #14 - 335)

[empty stream]

how can i automatically put the created tickets in a specific channel? same for the closed tickets. Since we redesigned our server this wont work anymore.

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[civic wagon]

Refer to the embed above ^

[somber parcel]

i need help

[austere forge]

hi, how can I help you?

[somber parcel]

in my discord server idk how to set up the ticket tool

i need help with that

[austere forge]

Tell me more

[somber parcel]

i dont know how to set up the ticket tool

yk how there is a button where u press to create ticket?

idk how to set up that

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[austere forge]

see above ^^

[somber parcel]

oh alr

on the website?

[austere forge]

yep

[somber parcel]

can u send me website link?

i think i got the wrong one https://tickettool.xyz/

is it this?

[austere forge]

yes sir

[somber parcel]

thanks for the help

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #147 - 3)

[austere forge]

no worries dude

[somber parcel]

wait do i create panel??

[austere forge]

Yes

this is necessary for creating tickets

[somber parcel]

oh ok

whatshall i name it

[austere forge]

As you wish : )

[somber parcel]

that name?

as u wish?

[austere forge]

no

xD, you call it what you want

this is your panel

[somber parcel]

oh just tell me what i name it please

[austere forge]

mmh

"Ticket Support"

[somber parcel]

ok

[fierce lantern]

Hey some channels are missing from my server is it possible ticket tool deletes random channels when there is no space? The channels were mostly inactive that were deleted but I didnt want delete them for emotional purposes, my server never had more than ~600 text channels i dont know if there is a limit from discord etc

or discord deleted them itself maybe not sure what happened yet

[jade topaz]

how do i buy premium with ltc?

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

- Purchases done with this method are non-refundable.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

After a successful payment

Provide us with your server ID, where you want your premium key to be redeemed. This has to do be done by us

[austere forge]

see above ^^

[devout bay]

What permissions does transcript need

[civic quartz]

السلام عليكم

حدا موجود ؟

[dusky scaffold]

How do I change the name of a ticket when claimed to “claimed by (user nickname)” and not “claimed by (user id)”

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[austere forge]

@civic quartz

[restive condor]

Hey there! Use {author.name}

[civic quartz]

يقول لي ان دعم مغلق حتي يوم17

[dusky scaffold]

Thank you! And will author name be the name of the ticket opener or the admin/mod claiming the ticket?

[iron night]

Gave +1 Rep to @restive condor (current: #21 - 238)

[austere forge]

I don't speak Arabic, I couldn't help you

[restive condor]

Hey there! All these:

[civic quartz]

I will translate from Google okay?
@austere forge

[restive condor]

The one triggering the action, so the staff claiming

[austere forge]

of course

why not : )

[dusky scaffold]

Awesome!! Thank you sm 🙏

[valid jasper]

So for my Discord Server, I have the Ticket Bot installed and set up on there. Everyone including my Staff team have access to the channel where you can create a ticket, but then when it branches off into the created ticket channel for that individual person, none of my staff team have access to it. How do I fix this?

[digital lagoon]

I can use private threads without the need to have boost level 2 right?

[restive condor]

Hey there! That's right

[restive condor]

Hey there! Did you add your staff role as a support team role under Dashboard > Panel Configs > General?

[valid jasper]

I just did, that worked! Thank you

[iron night]

Gave +1 Rep to @restive condor (current: #21 - 239)

[jade topaz]

Is it possible to implement a custom command that incorporates a time variable set for 24 hours after the message is sent? For example: Message sent: <t:1708126627:F> please respond by <t:1708213020:F>.

[red iron]

Im struggiling to setup transcripts in a server, it says something about needs to select a channel, which I did on the dashboard but it still doesn't work.

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[heavy crag]

Also make sure TT has the correct perms

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[restive condor]

Hey there! You can use the <t:{time+86400}:F> variable

[jade topaz]

Thanks

[iron night]

Gave +1 Rep to @restive condor (current: #21 - 241)

[red iron]

Thankyou. ⭐

[jade topaz]

how do i make other roles see a ticket

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Feb 17, 2024, 1:36 AM

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[pseudo ravine]

@jade topaz Read above ^

[jade topaz]

thanks it works

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #13 - 338)

[pseudo ravine]

You're welcome, glad I could help!

[paper bear]

how to create dropdown menus

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[austere forge]

see above

[paper bear]

Thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #122 - 5)

[austere forge]

You're welcome, glad I could help !

[civic shard]

how do I disable the auto @ when a ticket is opened?

like it just @s the staff team and I dont want it to

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[idle flint]

The above explains how to set it up, follow the steps and just remove the tag rather than adding it

[jade topaz]

how i can setup that if i click on close that the ticket instantly deletes?

[lunar solar]

@fervent gate please do /debug in your Discord server

[fervent gate]

Is this what u need?? https://discordapp.com/channels/509192800865353738/662692902245498910/1208295873193443449

[lunar solar]

So the reason you can't access the website is you are a user:

[fervent gate]

What does that mean

[lunar solar]

Only gulid owner, guild admin or people with appointed dashboard roles can access the website

[lunar solar]

You don't have enough perms

[fervent gate]

Well I had ownership and I could access it but then I transferred the ownership and now I’m a admin but I can’t access it anymore

[lunar solar]

A role that says admin isn't admin

You need the Discord Administrator permission enabled to be a guild admin

Easiest solution is get the new owner to login to the website and add Dashboard roles

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Feb 17, 2024, 6:21 AM

[hasty thicket]

i wanna buy tt premium in ltc payment method

[humble sequoia]

Coinbase Addresses

Bitcoin

Litecoin

$address

[heavy crag]

Read this

[hasty thicket]

doesnt give buy option

[heavy crag]

#🎫│make-a-ticket first though.

State you want to pay with crypto.

[jade topaz]

I have two discord servers and pay for premium on one of them, can i use my sub on both or do i need another sub or to upgrade?

[lunar solar]

one sub per server

[frail goblet]

hey

how can i add more than dropdown item in the same panel ? @lunar solar

[heavy crag]

'Add item'

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[pearl nimbus]

so my customer made ticket, and i deleted it but i wanna get the transcript even tho they're not enabled
is it possible?

[slender minnow]

nope

we don't store transcripts or any ticket data

[marble hill]

If Auto add team to thread is disabled, how would the team know that there is a ticket created?

how did your discord know I'm premium 😮

[lunar solar]

Usually if this is disabled it just means the staff can add themselves if they want to privately talk about the ticket away from the user

But sometimes it’s not necessary therefore no need to auto add

When the hover over the channel it will show a thread attached to it

[lunar solar]

Your user ID has dashboard access so it auto assigns the premium role

[marble hill]

Hi Lupus, nice to see you here ❤️

and billing team 😮

[marble hill]

so there's no dedicated channel that has like an embed which lists all channels right?

like this?

Doesn't it also mean that staff will need to be constantly monitoring the channel by hovering to it?

[lunar solar]

👋

[lunar solar]

No dedicated channel with a list no

[lunar solar]

Once they join the thread it will appear under the channel for them

[marble hill]

But huge chance they will not notice a new ticket right?

[lunar solar]

Well depends how much the monitor Discord however you could just add a @ role mention that @s the staff team on ticket create

[marble hill]

How do I do this?

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[lunar solar]

Then just add the mention to the message content section:
Panel configs —> Ticket —> Edit Ticket Message —> add role mention to the top section outside the embed

[marble hill]

Isn't that the same with Auto add team to thread?

[lunar solar]

Yeah auto add team would @ the entire team in the thread instead of the ticket

[marble hill]

hmm by "ticket", what do you mean?

since this is on thread mode, which means the thread is the ticket itself right?

I think I forgot to mention that this is Thread Mode and not Private Threads 😅

[jade topaz]

It keeps on saying interaction fail

When I'm trying to set it up

Is bot down?

Anyone?

[marble hill]

ultimately I was trying to aim for a "claiming" alternative where staff will still be aware that tickets are created but allows them to choose which ticket they will join

[true gull]

I have added the bot on my server it is also displayed under manage server but on my discord server the bot is not joint

[civic quartz]

How do I do this?

[restive condor]

Hey there! What exactly are you referring to?

[restive condor]

Hey there! Make sure you gave the bot all required permissions.
If you have any verification in the server, check if the bot is in the server in a public channel

[restive condor]

Hey there! No, are you still having this issue?

[jade topaz]

Let me check!

[jade topaz]

Unfortunately yes!

It has permissions though

[restive condor]

May you run /debug in that channel?

[jade topaz]

Alright!

[restive condor]

Ticket Tool is missing send messages permission for that channel

[jade topaz]

I gave it owner permissions, but it's still failing!

[restive condor]

It's still missing send messages permission for that channel

[jade topaz]

Let me have a closer look

[restive condor]

Channel permission override role permissions.
While it may have all required permissions in its role, it has send messages permission denied

[jade topaz]

Fixed it, tysm!

[marble hill]

What's the difference between Attach a private thread to each ticket compared to Enable thread style ticket creation?

If we are using Enable thread style ticket creation, we don't need the Attach a private thread to each ticket right

[jade topaz]

How long ticket tool need to update to premium, and how i can invite the gold tool

[calm sapphire]

https://gyazo.com/78ac4efb3a6c1b8a6a31a133f24e6e43

whys there 2 buttons?

someone help fast plz need to finish the server

[restive condor]

Hey there! Enable thread style ticket creation, will make all new tickets be created as threads insted of channels. Particularly useful if you get many tickets at once so you don't hit channel limits.

Attach a private thread to each ticket, will attach a private thread to each ticket creation for your staff to discuss the contents of the ticket in a private thread (as per screenshot)

[restive condor]

Hey there! It should be instant, did you subscribe via Discord?

[jade topaz]

yeah

[restive condor]

Hey there! Could I get your server name or ID?

[calm sapphire]

D0LL Society, its in my bio

967472629063749694

[restive condor]

Please use the SYNC button on your server Dashboard for it to update

[restive condor]

You have attached the 'create ticket to buy' panel to the panel itself, resulting in two buttons.
Please remove it and re-send/update your panel message

[calm sapphire]

great, fixed it but now im facing a new issue

https://gyazo.com/96dcea85dfa5c07441a116c596fd00d9

the number starts from 1 when creating a ticket on the other channel

[restive condor]

That's right, you can't have 2 counts running simultaneously from different panels (Unless you manually rename the ticket every time)

[calm sapphire]

Oh damn

Well, thank you anyways.

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #21 - 242)

[serene badge]

how do i setup the bot

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! See above

[jade topaz]

how to fix this ?

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #21 - 243)

[jade topaz]

I need to give the rep

[restive condor]

No worries

[jade topaz]

anyone can help ?

[restive condor]

Hey there! TicketTool is probably missing permissions for that category

[jade topaz]

all other categorys are working

[restive condor]

May you create a brand new channel under that category and use /debug there?

[jade topaz]

how i can invite the gold premium tool ?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jade topaz]

ty

[worthy stag]

Hello, how do I check a last year ticket ?

[jade topaz]

still not working

[restive condor]

Hm, I'll bring you into a ticket as I'll need a server invite

[marble hill]

If a use both, then it will create 2 threads right?

[restive condor]

Hi, you can use Discord's search feature to look up old transcripts:
https://i.imgur.com/zHkDsMf.gif

[restive condor]

Nope, only works with normal ticket channels.
As the private thread is created from the ticket and you can't have a thread from a thread

[worthy stag]

Thank you, I appreciate it

[iron night]

Gave +1 Rep to @restive condor (current: #21 - 244)

[foggy flume]

how do i make the ticket tool ping my support team when a ticket gets opened?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! See above

[foggy flume]

thx im not rlly good with all the discord stuff 🤣

[iron night]

Gave +1 Rep to @restive condor (current: #21 - 245)

[restive condor]

Please let me know if you have any questions

[foggy flume]

will do

[round crypt]

Hello, can anyone tell me why new tickets are not given under crafting order but under suggestion? other people see it under the create a ticket category.

[jade topaz]

How to add where when u cliked the ticket button mutiple questions appers so i can answer them

[restive condor]

Hey there! That's a Discord feature - If they don't follow the category, new channels will appear at the top as ''Suggested'' channels

[restive condor]

Hey there! See below

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[round crypt]

thank you, now I realized that I didn't have a follow for the category

[iron night]

Gave +1 Rep to @restive condor (current: #21 - 246)

[restive condor]

No problem

[median cosmos]

so the {reason} and {create.reason} variables didnt work and Dan told me something about fallback, I´m confused

[restive condor]

Hi again, could I get your server name or ID please 🙏

[median cosmos]

1190426930495889528

[restive condor]

Hm, your setup looks good. It should work.
I'll bring you into a ticket as I'll need a server invite

[jade topaz]

is there a way i can transfer the premium of the bot to a different server?

[jade topaz]

^

[humble sequoia]

Premium Transfer

If you would like to move premium, panels, & tags to another server, please provide your old servers ID and your new servers ID or you can use our transfer feature yourself, learn more here

How do I find my server ID.

Open your Discord server, right-click on the server name, then select Copy ID or you can do $id in your server.

Server deleted? Can’t find the server ID?

If the server is deleted, please go into your search history and find the last time you were managing that server. At the end of the website, it should show a ID. That is your server ID.

I can't find either of them

Please notify a Support Team member that you can not find any of your Server IDs & they will assist you.

[heavy crag]

Read the above

However, for premium purchased through Discord, you need to cancel and resubscribe on the new server.

[surreal trench]

Hi, does the free version allow customizing panel content like the message Content, embed settings, fields, etc? When I'm on the screen Menu > Messages > Message Panel none of the areas there are editable. Only thing I can do is editing the Create Ticket button.

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[heavy crag]

The above embed should answer your question !

If not, then no. The free version does not give that level of customisation

[surreal trench]

ok

[cold grove]

With premium, can I change discord bot name/avatar picture ?

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[heavy crag]

Read the above !

[cold grove]

Ok thanks

Thanks @heavy crag

[iron night]

Gave +1 Rep to @heavy crag (current: #79 - 11)

[small summit]

there is support

arbic

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[ionic path]

@ruby owl

[cyan vault]

how to add form channel

where the form is

?

plz tell me

plz @steel basalt

hi

plz help me

[civic wagon]

What do you mean exactly? Also please refrain from pinging staff members.

Do you mean form as in this?

or a forum channel

[tropic bramble]

how do i make a ticket like this

more than 1 option to open for how do i do that

so when u press create it says this

anyone??

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[ionic path]

@tropic bramble ↑

[tropic bramble]

can u please talk me through the steps ?

[ionic path]

Sure. In order to do that, you will need to log in to the dashboard through www.tickettool.xyz

[tropic bramble]

ok i will do that now.

and then i’ll say when i have done tha

t

[ionic path]

Alright 👍

[undone solstice]

In my server not everyone is able to create a ticket. It shows people with the everyone role following image. So they can't create a ticket. But i want to have it in a way that they CAN create a ticket and i can't figure out how.

[scenic plinth]

We ask that you give volunteers more than 5 minutes to respond, especially when it is about 4 in the morning for our American volunteers 🙂

[ionic path]

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[undone solstice]

thanks i'll go check that out

[ionic path]

No problem :)

[undone solstice]

thanks @ionic path

[iron night]

Gave +1 Rep to @ionic path (current: #54 - 27)

[tropic bramble]

thanks @ionic path i am finishing it now tysm

[iron night]

Gave +1 Rep to @ionic path (current: #54 - 28)

[ionic path]

No worries!

[cyan vault]

yes

bro

jasvir bro yes

yes

bro

): plz ans me

):

[civic wagon]

You still haven't told us what you want assistance with.

[civic wagon]

If it's the forms

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[cyan vault]

i mean that how can i add this form in any channel in my discord server

?

hello @ JASVIr

JASVIR

jasvir bro

)::::::::

[civic wagon]

Please read this.

I don't understand what you mean by "form in any channel". Unless you can elaborate a bit more on that, or share some screenshot

[cyan vault]

i mean how can i add the form in channel like let me send me example

take the example how can we add the message

[civic wagon]

1. Kick Tickets
2. Invite @pseudo glen from https://tickettool.xyz/invite
3. Follow the steps below

[humble sequoia]

How do I send a panel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to send
4. Indicate to which channel it should be sent to
5. Send the panel

[limber portal]

Hi there, this channel is for help related to ticket tool discord bot only - try asking in a different place

[buoyant skiff]

I figured might be the wring place my apologies

[scenic plinth]

Please remain patient with our volunteers. They have other things they do as well, and they sometimes cannot offer you a response within mere minutes of you posting. Please avoid spamming chat and repeatedly asking of a person to answer you immediately.

[jade topaz]

When someone raises a ticket is it possible to add a specific user to the ticket instead of using /add everytime? I want the ticket to be private between the user & user (obviously admin can view anyway)

[iron night]

Gave +1 Rep to @restive condor (current: #20 - 250)

[heavy crag]

/add achieves exactly what you are describing, so not too sure what the issue is?

[jade topaz]

Is there no way to automate it instead of manually adding them?

[heavy crag]

You can create a role and make it a ticket staff role, if that's what you mean?

[jade topaz]

Sort of, basically I have request services on my discord. Someone creates a ticket and chooses who does their services but I want the ticket between the user and the requested user instead of having the whole staff team able to see the ticket. If you understand what I'm saying (/add does the job but sometimes I might be offline for hours)

[heavy crag]

Ah, I get you now! You can allow the ticket owner to /add prople through the dashboard, so that they can do it themselves if you are offline. That's the closest thing to what you are asking, to the best of my knowledge.

[jade topaz]

Ahh ok no worries, thanks anyway!

[iron night]

Gave +1 Rep to @heavy crag (current: #75 - 12)

[heavy crag]

Of course. I may be wrong with either however so do consult the support team if you have further questions that I cannot answer 🤍

This would be how you enable /add for everyone to use.

[mystic quest]

I am facing a problem with ticket tool - Whenever I create a ticket in my server the bot automatically gets kicked

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[stark plinth]

Wondering, is there a way to increase the amount of messages in a transcript past 1k messages on premium?

[lunar solar]

That’s a Discord restriction

So no

[jade topaz]

Hello, can i do server emojis in the embed message ( when you click on open ticket )

[north crag]

How can I make a partnership

[humble sequoia]

Partnership Program

Our partnership program is currently closed.

We appreciate you being interested in partnering with Ticket Tool! Unfortunately, the program for partnering is closed as of now. Nonetheless, make sure to keep an eye at #📣│server-news where we announce partner applications opening!

TicketTool.xyz - Ticketing without clutter

[vernal kindle]

Are there discord integrations

Can I get a users Discord info in my ticket?

[vernal kindle]

@restive condor

[heavy crag]

There is not a userinfo command/module within TicketTool.

[heavy crag]

You can, yes.

This can be done by entering the emoji into the text box on Discord and then putting a backslash (\) before it, then pressing send. It should output something similar to " !PabloTiphat ".

Then simply paste that into the ticket message editor! There may be an easier way but this is the best one I know of.

[jade topaz]

Thanks, ill try

[iron night]

Gave +1 Rep to @heavy crag (current: #73 - 13)

[restive condor]

If it's in the ticket message, you can have some information displayed. See below @vernal kindle

[humble sequoia]

Ticket Variables (2/5)

- Note: The variables below are meant to be used within ticket messages, or tags triggered within tickets

{panel.count} ➞ The current count number of the panel
{panel.name} ➞ The name of the panel
{panel.ticketLimit} ➞ The current limit of the panel

{ticket} ➞ <#channel> ➞ Channel mention of the ticket
{ticket.id} ➞ Channel ID of the ticket

{ticket.user} = <@user> ➞ User mention of the ticket user
{ticket.user.name} ➞ Name of the ticket user
{ticket.user.id} ➞ User ID of the ticket user
{ticket.user.nickname} ➞ Nickname of the ticket user
{ticket.user.icon} ➞ Direct Url of the profile picture of the ticket user
{ticket.user.tag} ➞ Tag / Discriminator of the ticket user
{ticket.user.full} ➞ Username + Discirimator of the ticket user

$variables2

[heavy crag]

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

- Purchases done with this method are non-refundable.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

After a successful payment

Provide us with your server ID, where you want your premium key to be redeemed. This has to do be done by us

[lunar solar]

@dense plume see above, if you do purchase make a billing ticket --> #🎫│make-a-ticket

[pure anvil]

does it take premium to automatically save transcripts?

[limber portal]

yes. auto transcription is premium.

[pure anvil]

oh okay

[void scroll]

Hello I subscribed on premium but the problem I don’t know how to invite the golden ticket and I need help in the same time. I would like to open a ticket but I don’t know I am new on the server

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[restive condor]

Hey there! See above

[toxic plinth]

Como pega gamer passe

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[quiet portal]

how can I make a ticket system with the dropdown low medium and high

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Hey there! See above

[quiet portal]

thx for what is this

also do I need to config only the main panel when using the dropdown

is this correct?

[restive condor]

That's for multipanels

[quiet portal]

ah

[restive condor]

That's right, except for the panel message (only the main one)

[restive condor]

Yep, just make sure you toggle on the first option

[quiet portal]

which panel message u mean

[quiet portal]

thx

[iron night]

Gave +1 Rep to @restive condor (current: #20 - 252)

[restive condor]

As in the message from which users can open tickets

[quiet portal]

this

[restive condor]

Correct

[quiet portal]

what do I need to set here

[restive condor]

Whatever you'd like (you can leave it as default) - That's the message that will be displayed above the dropdown. Example: #🎫│make-a-ticket (but a dropdown instead of buttons)

[quiet portal]

ah okay thx

[iron night]

Gave +1 Rep to @restive condor (current: #20 - 253)

[quiet portal]

and how to add buttons

[restive condor]

You either do dropdowns or buttons. Here's the information on buttons

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[quiet portal]

So I only need three panels?

[lunar solar]

Say you want 3 buttons

You need 3 panels

[quiet portal]

and on which one should i attach them together

[lunar solar]

Whichever one you want to be the primary panel e.g. usually the one with the most edited panel message

[quiet portal]

thx

[jade topaz]

Hello, Ticket support Currently im having Issues with my Ticket Tool When i make a ticket it works for one Ticket but not the other so id like some assistances so if you would be so kind to help me id appriciate it .

[pseudo ravine]

Hey there. Could you elaborate on the issue?

[jade topaz]

my buddy pain will discuss it.

[obtuse lodge]

Hey so I’m an admin in his server, the problem he having is everytime a member makes a ticket it says the user doesn’t have permission to use this. Now I’ve even copied the same permissions in my other server and it for some reason works just fine😭

[pseudo ravine]

Could I get the server ID

[jade topaz]

1183116482654257354

[pseudo ravine]

Thank you

[jade topaz]

np

[pseudo ravine]

Which panel is this happening on?

[jade topaz]

Xbox panel and Playstation Panel Drop downs

[pseudo ravine]

This is why

You're denying those roles to be able to create tickets

[obtuse lodge]

Tyyy lmao

[jade topaz]

Well that might just fix the problem thank you!

[pseudo ravine]

Along with setting the Support Team Only for the PlayStation panel

[pseudo ravine]

You're welcome, glad I could help!

[jade topaz]

hey, got another question on the playstation ticket all my members can see it is there a way to fix it where it's only my playstation and Ticket team that can see it.

[idle coral]

hi so i made a ticket panel, and idk how to post it to my server so they can press the button and make a ticket

ok wai tno i figured out how to send it

why wont it send the edit message i made

[heavy crag]

Try resending the panel once the edit has been made

[valid jasper]

Hey so I was hosting this event on my discord server, and if anyone was having trouble (which a lot of people were), I told them to make a support ticket. I guess the ticket didn't like the amount of poeple that were doing it, because eventually it just stopped taking them and it just shows this message. Our Wick bot also reported this issue, so I don't know if it has anything to do with this, or if it is something else. How do I fix this?

[quiet portal]

this is strange

I changed every panel message

when I leave blank what happens then

[quiet portal]

I fixed it. On the main panel I used all three panesl to attach them but I should only use the other two

[quiet portal]

how can I change this title to support without channging the panels

also how can I label a ticket based on the button

[heavy crag]

Hello.

In order to edit the panel title, you will need premium. Which can be bought by reading the following embed.

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[quiet portal]

and this

[lunar solar]

Hi,

Simply rename the panel using the rename button

then

Send it to Discord again

[quiet portal]

but then I need 4 panels

[lunar solar]

No you don't

Go to the panel that is titled Low

rename it using the button just under the dropdown at the top

[quiet portal]

let me check

why I need premium for this

[lunar solar]

You don't

[quiet portal]

lol

[lunar solar]

See the green rename button

Click that

call it support

then click Send

Pick the channel

Send

[quiet portal]

ya okay thx

and how to label the ticket based on the buttons

[lunar solar]

You mean when they open the ticket?

Do you want to change the channel name or the embed message that appears when the ticket opens?

[quiet portal]

the ticket when it opens

[lunar solar]

Panel Configs --> Ticket --> Edit Ticket Message --> Embed Editor --> Change description to your liking

[quiet portal]

will check

do you have a partner bot for other commands like moderation and stuff

[lunar solar]

We don't however I personally recommend Wick

[umbral karma]

hey I had a ticket open on a server and it opened a specific channel for that ticket. I had to leave and rejoin the server for verification. after the re-join, the specific channel for that ticket no longer shows. tickets are limited to 1 for this server so cant open a new ticket. what can I do?
"Ticket limit reached, You already have 1 tickets open of the 1 allowed for this panel"

[quiet portal]

okay and what about pro bot, mee6, dyno, carl-bot etc idk which to choose

[lunar solar]

The best trio is:
Ticket Tool (Ticket System)
Sapphire (Embeds & Info)
Wick (Moderation)

In my opinion

[quiet portal]

okay thx a lot

[lunar solar]

No worries

[lunar solar]

You will need to contact the server staff

Only they can resolve the issue for you

[umbral karma]

do tickets expire?

[lunar solar]

Depends on the server settings

Again you will just need to contact someone from that server

[umbral karma]

ok thank you

[jade topaz]

hey, got another question on the playstation ticket all my members can see it is there a way to fix it where it's only my playstation and Ticket team that can see it.

[quiet portal]

We have this Mewdeko Bot already

[humble sequoia]

How to edit `@everyone`'s permissions

Head over to your Dashboard ➞ Panel Configs ➞ Permission Options ➞ Everyone Role Opened/Closed and customize the base permissions for everyone in your tickets.

Note: This set of permissions may be affected by the overrides of Support Team, Additional Roles, and User permissions.

[limber portal]

^^

[jade topaz]

Ty

https://gyazo.com/ef1870873709d9c30186b25937ef02a1 Hello, im still having issues for my permissions and i don't have anything disabled for the roles.

it's for both xbox and playstation panels.

[limber portal]

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[jade topaz]

im confused

can i get one of you guy's to help me out because i've been dealing with this problem since yesterday and nothing is working this is out of my hands.

ill give you admin but none of this is working.

[dark kraken]

Hello , Can I give permition to a single role to open the ticket? (without hiding the room).

[edgy bluff]

Hello i have a problems with attachments i can't see them when transcript how to fix this

@limber portal

[limber portal]

Hi there, without premium you currently can’t see images in transcripts. With premium up to 8MB can be embedded

[limber portal]

Hi there,

Dashboard > panel configs > buttons > create ticket > set allowed / disabled roles

[arctic pollen]

hi! how do i add more buttons to this message? ive tried watching a tutorial but it doesnt really tackle it if that makes sense? i also cant find an add button on here and i may be blind,,

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[arctic pollen]

thank youu

[median gull]

what commands do i use to set up the ticket tool?

[plain dust]

how to i make ticket tool ping suport

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[limber portal]

^^

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[limber portal]

^^

[tall fiber]

how do I create command styles for specific panels, when I do a command styles it creates it for one panel

[quiet portal]

you need to create multiple labels and then attach them

together

How can I invite someone else which have acces to the dashboard

Also is there an option to use this ticke tool for support forums

[pseudo ravine]

Hey there. Could I get the server ID?

[restive condor]

Hi, you can't currently select which panel to use when using command style tickets so you would need a different channel per panel

[tall fiber]

Can you emphasize what you mean

Because I current;y have the watch channel different for each command style yet it opens 1 panel

[restive condor]

Oh, I see. My apologies.
That's definitely not right, could I get your server ID?

[humble sequoia]

━━ Anthony's inquiry has been moved to a ticket ━━

[rapid depot]

How add ticket system ?

Bot is my serwer dsc

[tall fiber]

1115729790650036374

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup, or run the </setup:1025379472167403530> command within #🤖│bot-spam to find information on how to setup Ticket Tool.

Alternatively, you can use the /setup command with Ticket Tool in your own server to setup the basics of Ticket Tool!

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[heavy crag]

Read the above embed.

[cyan vault]

helo

[rapid depot]

ember ?

[cyan vault]

how can i add a ticket with option and text

/help

help

/setup

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[heavy crag]

The prior embed explans

[coarse gyro]

I need some help, I am setting up the ticket bot but in the panel message I want to do #(channel) so memebers can click onto that chanel how do I go about doing that?

[limber portal]

Use the format <#channelid>

[coarse gyro]

I did and this happened:

[limber portal]

Are you sure you have a correct id?

[coarse gyro]

I just hit copy id

I got it

[gloomy cedar]

help?

[austere forge]

hi, pls run command /debug in the same channel

[gloomy cedar]

give me to sek

[austere forge]

Ticket Tool is missing send messages permission for that channel

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[spark kettle]

Bro

I want to know how to make a tick button like this server

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[austere forge]

hi, see above

[magic trellis]

how do i add like choices to make a ticket

/help

[austere forge]

check the message above

[restive condor]

Hi, apologies for the delayed response.
Your dashboard setup is all correct. I'll bring you into a ticket as I'll need a server invite, is that ok?

[tall fiber]

yes, that is ok

[gloomy cedar]

But Idk How to

[austere forge]

check here

@gloomy cedar

[gloomy cedar]

I dit but its not the first time i dit it Word but a upsi and deletet it and now its not doing the thing

[torn charm]

How do I create a button to open tickets?

[heavy crag]

Read the below embed

[humble sequoia]

Buttons

Buttons within Discord can have multiple functions and are used to control your tickets. With Ticket Tool, you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

With the Panel Config V2 Editor, buttons don't have their own place anymore. Now buttons can be found under the message settings for each message that has a button!

Example: The Close and Claim Buttons are on the Ticket Message. Therefore, you can edit the buttons under Ticket > Edit Ticket Message. The buttons are below the message editor.

[torn charm]

I want to make these buttons, you know? @heavy crag

[heavy crag]

_ _

[torn charm]

simplified tutorial?

video?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[heavy crag]

The above should help you futher ^^

[tall fiber]

how do you disable specific roles from creating tickets

[steel basalt]

Panel Configs > Buttons > Create Button > Disabled Roles and set the roles you don't want creating tickets.

Alternatively, you can set the Blacklist Roles from the Server Configs and these users will have a global ticket creation blacklist.

[tall fiber]

I want it for specific panels

but im using command styles for the panels

I want specific tickets to be created only if they have a specific role

[steel basalt]

I see. In that case, use channels that only those roles can see.

[modest tendon]

وين الدعم الفني العربي؟

محد يرد فيهم خالص

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[steel basalt]

[modest tendon]

ضغطت

فتحت تيكت ومحد يرد

[steel basalt]

I unfortunately do not speak arabic, but someone should hopefully attend to your ticket soon.

[modest tendon]

Thanks

[iron night]

Gave +1 Rep to @steel basalt (current: #40 - 59)

[wraith relic]

my ticket failed and it tells me to do this

but when i do what it said

it failed

[steel basalt]

Hi! You have set tickets to be created in a certain category, but that category does not exist!

[violet robin]

I found a hacker and recorded it

https://youtu.be/jfYYyybo8rY?si=UrTYttWrG-U7Vrh3

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[kind swallow]

Why is my ticket automatically deleted when it is closed?

[austere forge]

Go to the Dashboard > Panel configs > settings > General options > Two step ticket

hi, do you need help?

[verbal bobcat]

hey i have problem with ny key to acces to my looder jk king profile

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[austere forge]

see above

[verbal bobcat]

i put my key in is not working now was fine a minute ago but now is not good

[austere forge]

pls read above.

[brittle plover]

https://medal.tv/games/roblox/clips/1WoGDldysYPP1u/d1337kfVssul?invite=cr-MSxOZWcsMTI5MjI4NDc2LA

i need a restore

i glitched off the map

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[heavy crag]

Read the above @brittle plover

[jade topaz]

i have premium sub, how many servers come with that?

also, ive always wondered what this does

[limber portal]

Hi there, you pay per server.

[limber portal]

This allows ticket tool to respond to other bots on your server, this typically is used with command style

[jade topaz]

sounds good.

thank you

thanks @limber portal

[iron night]

Gave +1 Rep to @limber portal (current: #13 - 339)

[hexed magnet]

Why do tickets channels do not automatic delete when i close them. I have to delete them all the time.

[south topaz]

Turn off That option

[jade topaz]

So I'm having issues with the Premium bot. It creates the channel, but then it won't send the embed or register as a ticket.

[south topaz]

Make sure your premium bot have all permissions in category/channel...

[jade topaz]

It has administrator permissions.

[hexed magnet]

It was already off

[south topaz]

Check one more time.. Are you sure you have set it on the right panel?

[south topaz]

#🆘│community-support message

[south topaz]

I'm sorry, I was in a hurry and made a mistake.

Disable "Two Step Ticket"

[hexed magnet]

Do i have to update anything or it does it autpmatic

[flint trail]

Any help ?

[restive condor]

Hi, may you run /debug

[flint trail]

ok

it's not online even tho i invited on server

[restive condor]

Ticket Tool is missing view channel permissions for that channel/category

[flint trail]

ok

where i can find that ?

[quartz vine]

https://i.imgur.com/gt38HDc.png You know this thingy, is there a max amount you can add to the dropdown does anyone know?

[restive condor]

Hi, you can have up to 25 as per Discord's limits

[quartz vine]

Perfect

Do the dropdowns support custom emojis too

[restive condor]

That's correct

[restive condor]

Right click on the channel/category's name > permissions > Add/Find Ticket Tool > the missing perms

[quiet portal]

Would be cool if its has AI in it

[leaden ocean]

How do I make it so it automatically pings a role when a panel is opened.

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! See above

[restive condor]

Hi, you can suggest this in #💡│suggestions

[humble sequoia]

Suggestions for Ticket Tool

To make a suggestion use the s!suggest suggestion command in #🤖│bot-spam. Note that you'll suggestion will be first reviewed by our Support Team before it's posted into #💡│suggestions, channel in which you'll be able to vote for other suggestions!

[leaden ocean]

your amazing Dan!

[quiet portal]

dont have access

[restive condor]

You do 😄 - It's a public channel

[quiet portal]

missed the bot thing

[restive condor]

Oh, my apologies, yes. We got your suggestion it just needs to be verified by a supervisor+ before being sent to #💡│suggestions

[quiet portal]

okay thx

[iron night]

Gave +1 Rep to @restive condor (current: #20 - 256)

[potent kernel]

Can someone help me on here, I want to tag a role but how do I do that

[restive condor]

Hey there! See below

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[potent kernel]

tyty

whenever i test it, it doesnt work and i already saved it.

also ping me when you guys respond

[restive condor]

Make sure you're doing the changes for the correct panel and saving them

[potent kernel]

it is the correct panel and it is saved

[restive condor]

It doesn't seem like it
One has no embed and the other one does

[potent kernel]

hm i'll get back to you

[pulsar flax]

Help me

[restive condor]

Hi, may you run /debug

[pulsar flax]

It was working flawlessly a short while ago.

[restive condor]

Hm, may you create a brand new channel where tickets are supposed to be created under and use /debug there?

[pulsar flax]

Should I create a new channel for this category and write "debug" there?

[restive condor]

That's right

[pulsar flax]

Okay

I am also facing the same problem.

what should I do?

@restive condor Are you there?

[restive condor]

Yes, sorry. I was just checking your dashboard setup

Could you give Ticket Tool the ''Send Text to Speech'' (TTS Messages) permission in the role settings

[pulsar flax]

It worked, thank you dan.

[iron night]

Gave +1 Rep to @restive condor (current: #20 - 257)

[restive condor]

Glad to hear!

[pulsar flax]

👋🏻

[quiet portal]

got denied

[restive condor]

Then there's your answer 😄

[restive condor]

Hi there! Discord has a limit of 500 channels per server.
It appears that server has reached such limit.

Please contact server staff for them to delete channels in order for new tickets to be created

[magic trellis]

how do i add the options

on my own ticket tool

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[restive condor]

Hey there! See above

[magic trellis]

yes

how do i get to there dan

[restive condor]

Dashboard -> Panel Configs -> Panel -> Attached Panels

[magic trellis]

i forgot how to get to dashboard

[humble sequoia]

https://tickettool.xyz/manage-servers

[magic trellis]

what do i do now?

[unreal temple]

Hi, im having trouble setting up ticket to allow my mods to see tickets

It wont let me save the role to the permissioned people for the tickets.

[restive condor]

Sorry for the wait, once you've created your different panels, you can combine them under the PANEL section

[restive condor]

Hey there, are you adding this under Dashboard > Panel Configs > General > Support Team Roles ?

[unreal temple]

Mods is the role I am trying to add.

If i refresh, it disappears.

[restive condor]

Try adding it from here

[magic trellis]

Dan can you please send me dashboard

[humble sequoia]

https://tickettool.xyz/manage-servers

[magic trellis]

Thank you

[unreal temple]

There is still no save option

[restive condor]

No pop-up appears for you to save when making changes?

[unreal temple]

no, even if i disable my adblock.

[quiet portal]

why my suggestions got denied

ups sry for ping

[restive condor]

It's not up to me unfortunately, but if it was denied once, re-sending it won't make a difference

[quiet portal]

okay

[restive condor]

Interesting, is that for all changes or just that one specifically?

[unreal temple]

all.

[restive condor]

Could I get your server name or Id?

[unreal temple]

1093741584417292342

Theres the ID

[pulsar light]

how buy a purchase ticket tool premium key? @restive condor

[restive condor]

I was prompted with the save changes pop-up when making any changes...

Which browser or device are you using?

[restive condor]

Hi, you can either subscribe via Discord (no key required)

Or buy premium directly from us via PayPal or Crypto and a key will be generated & redeemed by staff

[unreal temple]

Chrome on ChromeOS

[pulsar light]

can i purchase through paypal?

[restive condor]

Hm, do you have the zoom set too big or too small, which could hide the popup?

[restive condor]

Directly from us?

[pulsar light]

yes

[restive condor]

Sure, I'll bring you into a ticket

[pulsar light]

ok

[unreal temple]

Doesnt seem likely. Im at a 90% zoom

[restive condor]

And you said you have no ad blockers/pop up blockers/VPNs enabled?

[unreal temple]

Nope.

[restive condor]

Does it work for any of your staff members? Or is there another device/browser you could try?

[unreal temple]

I can ask them when they get online if they get online soon

[cobalt cliff]

when someone in my server makes a ticket for some reason it gives them admin role

how can i change this

[restive condor]

Hey there! Dashboard > Panel Configs > Ticket > Ticket Opened Roles

[cobalt cliff]

there is nothing on there but its automatically giving it to them

[restive condor]

Hm, could I get your server name or ID?

[cobalt cliff]

1192290073752907866

[restive condor]

Which panel is this for? Or both?

[cobalt cliff]

just tried it its both panels, its whenever an admin claims the ticket it gives the ticket owner admin, founder and moderator role

[cobalt cliff]

think i fixed it 😅

[restive condor]

Yep, it's perfect now

[cobalt cliff]

yeah i added the roles to the claiming by mistake 😬 thanks for the help 🙏

[scenic plinth]

Because using AI to suggest AI does not make us want to implement AI

[elfin lodge]

Hello, would you guys be kind enough to guide me on how to add buttons under the sent panel ?

[austere forge]

hi, if I understood correctly you want the “create a ticket” button to be visible?

@elfin lodge

[elfin lodge]

hi, indeed it's the issue

[austere forge]

I understand for this, you should go to the dashboard -> Panel configs -> Button -> Create ticket Show this button

you will have to send the panel again in the same channel for the button to appear

[humble sequoia]

━━ Lael's inquiry has been moved to a ticket ━━

[urban trellis]

Hello, so I recently made a drop down menu style ticket and it worked the first time. I decided to make another panel but this time this panel would be in a completly different channel. I followed every steps I even selected which catergory the ticket should go into however I keep getting this ^ I want the ticket to appear in Investigation cases.

[hexed magnet]

?

Because it still not deleteing the old tickets

[clever falcon]

Wait for guess the number if its in the thousands do we need to put a comma

NVM

[jade topaz]

HELP ME

GUYS IDK WHY I CAN ADD PPL TO MY TICKET

[heavy crag]

What exactly do you mean?

[jade topaz]

Hi i'm sorry

I'm trying to use the "$add (user)" command but it won't let me

@heavy crag

[humble sequoia]

━━ Eddi's inquiry has been moved to a ticket ━━