🆘│community-support

[zealous root]

Right now, if we need to do that, we just open the appropriate ticket and add the user to it

In the same vein, is there a way to add multiple buttons to a panel? We're using select menus for all the panels, which is great, but some users have expressed frustration with them on mobile. It'd be nice to be able to add n buttons to a panel that access other panels

E.g. panel 0 has buttons that call panel 1, 2, or 3

I haven't seen anything that looks like this is possible, but I might've missed it

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[restive condor]

Yes, it it is possible. See below

[zealous root]

🤩 I'm glad I asked, thanks again!

[iron night]

Gave +1 Rep to @restive condor (current: #27 - 128)

[covert pivot]

Hey guys, I have a question regarding the Ticket Tool Bot. Is there a feature where you can close the ticket and add a note at the end that the user can see?

Like /close Note: „Bla,bla,bla“

[zealous root]

I'm trying to use $new sent by another bot to open a ticket, but tickettool doesn't create a ticket or delete the message.

• $new works when I do it
• bot has permissions to use application commands

Any ideas?

[pseudo ravine]

Hey there. Unfortunately that's not possible

[pseudo ravine]

Hey there. Make sure to add the bots ID under the Dashboard > Server Configs > Bot

[zealous root]

That was it, thank you!

[iron night]

Gave +1 Rep to @pseudo ravine (current: #13 - 322)

[pseudo ravine]

You're welcome, glad I could help!

[mossy summit]

someone please help me this problem is too annoying

Failed: Invalid Form Body components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[mossy summit]

@everyone

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[civic wagon]

Please refer to the embed above ^

[rustic agate]

Hi yall. I’m having some issue on our tickets. I asked before how to Ping a role when a ticket is created and I was told to do that in the ticket message. So this is what I currently have.

Unfortunately it doesn’t ping the role. Am I doing something wrong?

[gilded verge]

Hi, but are you sure that Ticket Tool has permissions to mention all roles or this role is mentionable? (screenshots from role settings)

[rustic agate]

We do not have that role ping by anyone, however the ticket tool is in a bot role above that role on discord. It is my understanding it should be able to @the role and when the ticket opens it looks like this .

But it does not ping

[gilded verge]

yup, so please go to discord Server Settings->Roles->choose Ticket Tool's role->go to Permissions tab->find everyone and if there is no permission for bot, please turn on ^^

[rustic agate]

It has been on

[gilded verge]

hm..., i think i missed something then...

in Ticket Tool's dashboard, please go to Panel Configs->Permissions->Edit opened Ticket Owner Permissions->please send screenshot

[rustic agate]

I reset permissions and now it’s working

I turned that highlighted one off saved and turned back on and now it’s working

[gilded verge]

oooo that's great!

[inner dagger]

How can I change these texts?

[limber portal]

Hey!

Unfortunately the ephimeral messages currently cannot be customised.

[inner dagger]

Ok thank you

[iron night]

Gave +1 Rep to @limber portal (current: #19 - 256)

[autumn jasper]

Can someone set up the ticket thingy for me idk how please?

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[autumn jasper]

Hello?

[limber portal]

^^

[autumn jasper]

I tried those doesn’t work;((

Would u be able to do it for me?

[limber portal]

What specifically doesn’t work?

[limber portal]

Can you please run /debug in that channel

[autumn jasper]

Wdym?

[limber portal]

Please run the command /debug in that channel

[autumn jasper]

Alr

[limber portal]

The bot is missing the send messages permission in your channel.

[autumn jasper]

How do i fix it?

[limber portal]

Head to your channel settings and give the bot that permission.

[autumn jasper]

This appeared

[limber portal]

Alright, now the setup command should work.

[autumn jasper]

Thnx it works

[limber portal]

No worries

[frosty kettle]

Is there a limit in the custom command response?

I can’t seem to add more to mine for some reason

[halcyon lichen]

Hello, anyone could help me? When I put the key the computer shows blue screen then it restarts

like this

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

Hey there! There is with the free version, yes

[frosty kettle]

Ah, what is the limit?

[restive condor]

250 characters

[frosty kettle]

That’s not a lot to work with

[restive condor]

That's the current limit unfortunately

[frosty kettle]

I understand.

[livid dagger]

Why I can't close / delete/ transcript tickets

Anyone pls help

@restive condor can u help me

[restive condor]

Hi, what's the issue? Any error message?

[livid dagger]

I try to close my tickets but I can't

[restive condor]

Are you trying to close tickets using the button or the command?

[livid dagger]

I tried by both but both not working

[restive condor]

May you run /debug in that channel?

[livid dagger]

Not showing

[restive condor]

Do $debug please

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[chrome parrot]

Yo! I believe this may be a discord permission rather than the bots permission, but I would like all users to have image perms while in a ticket

although i would assume that means syncing all of the tickets to the category, which isn't happening

[limber portal]

Dashboard > panel configs > permissions > ticket owner (edit opened) > set attach files to ✅

[chrome parrot]

woo thanks

thanks @limber portal

[iron night]

Gave +1 Rep to @limber portal (current: #18 - 258)

[limber portal]

[placid silo]

Hi just a quick question - is there a way to setup ticket tool so if one of my mods replies to the ticket, it will show as anon instead of their user profile?

[limber portal]

Hey, not there's not currently a way to do that through ticket tool as they are simply regular discord channels. It may be possible to have the messages replaced with anonymous webhooks with another bot but I don't know one that can do that easily.

[ionic pike]

Can anybody help me real quick with this variable? I want to add the @group that this ticket is issued to. What do i need to use for that?

[limber portal]

Are you trying to figure out how to ping a role in that message?

[ionic pike]

precisely

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[limber portal]

^^

[ionic pike]

Thanks a lot

[iron night]

Gave +1 Rep to @limber portal (current: #18 - 259)

[ionic pike]

I have another Problem if you help. I think thats a technical issue i ran into. I have 6 Panels that i want to combine to one multipanel but the program won't let me do it.

When i want to attach multipanels it does only show 5 out of 6

[limber portal]

Please press the sync button in the top left of the dashboard and see if it shows up

[ionic pike]

Awesome, thanks a lot. You saved my evening

[iron night]

Gave +1 Rep to @limber portal (current: #18 - 260)

[ionic pike]

This seems not gonna work unfortunately

I did put both variables in but the output looks like that this variable is not getting resolved

[restive condor]

Hey there! You have to replace role name with the role name or role ID with the role ID

[ionic pike]

So it is not a variable. I have to set it in stone. Okay got it

Thank you @restive condor

I have only one Question if you may let me.
Is it possible to create entry fields for when you close the ticket where you would be able to describe how you resolved it and what the solution was?

And this needs to get into the final saved transcript as well of course.

[restive condor]

You can include this as the close reason ($close [reason]) and then have that displayed in the Transcript message using the {close.reason} variable

[ionic pike]

How do you add the close reason prompt?

That would work though

[restive condor]

There's your premium role

[restive condor]

Dashboard > Panel Configs > Messages > Edit Transcript Message

[ionic pike]

I will have a look, thank you

[iron night]

Gave +1 Rep to @restive condor (current: #27 - 132)

[valid karma]

both ticket panels broke

is this normal

ph nvm its the emojis

[ionic pike]

I can set the variable for the Transcript Message but there is no prompt popping up when clicking on close that lets me input this "closing reason"

[restive condor]

Slash commands will prompt you with an option to add a reason /close [reason]
With normal prefix, you can just add it after the command. $close This ticket was solved by...

[ionic pike]

So you have to do this by hand? There is no force prompt when clicking on the close button that lets you input something? I have to do the slash command?

[restive condor]

That's correct, you must use any of the two versions of the close command.
The button won't force a close a reason, you can suggest it in #💡│suggestions

[junior hull]

i need a help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[junior hull]

I add ticket tool bot to a server but I can't manage the server from ticket tool web site . in web site my server is not showing

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[restive condor]

Hey there! See above

[ionic pike]

Fair enough. Thank you any way. Would it be possible to add the forms from the question within the channel it gets posted in after closing? Or is it only possible to show that window within the transcript link that you need to click on first?

[iron night]

Gave +1 Rep to @restive condor (current: #27 - 133)

[ionic pike]

You know, the questions that i set for the ticket. I need this posted in the tickets resolved channel.

[restive condor]

Yes, use whichever variable answers your question into the transcript message as well

You can find which variable it is by going into your Dashboard > Panel Configs > Forms > Check the variable for the question

It should look something like -> {create.form.x} - 'x' being a number

[junior hull]

can I access dashboard without being owner

[restive condor]

Yes, you either need administrator permissions enabled in your role settings or a Dashboard role

[junior hull]

oh thanks

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #26 - 134)

[ionic pike]

Thanks @restive condor for your help, you are a Hero!

[restive condor]

No problem

[ionic pike]

Is there a maximum amount of Panels you can create? Or is it limitless for premium users?

[restive condor]

Hey there! No, there isn't a panel limit. You can create as many as you'd like

[polar halo]

Hello. Is it possible to have people submit pictures in their ticket

[restive condor]

Hey there! Yes, Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened > ATTACH FILES

[polar halo]

How can I get to dashboard? /dashboard isnt a command for me

[humble sequoia]

https://tickettool.xyz/manage-servers

[restive condor]

[polar halo]

The bot has been added to my discord, I just dont see the command there

I'm sorry if this is a stupid question its my first time trying to use discord bots

[restive condor]

We don't really have a dashboard command, either /invite or /help will get you a dashboard link

[polar halo]

You my friend

are awesome

[dusk current]

why cant the people create a ticket

[restive condor]

Hey there! Any error message when they try to open a ticket?

[dusk current]

it just says this interaction failed

[restive condor]

May you run /debug in that same channel?

[dusk current]

ok let me try

it said The application did not respond

[restive condor]

TicketTool is missing all these permissions for that channel/category

[dusk current]

ok let me try to fix it

how do i give it the permissions

ok i did it

it told me to give you this link

[ionic pike]

Is it possible to get rid of this part in a transcript? I mean i have the "direct link" button at the bottom.

[restive condor]

Hey there! Unfortunately, that can't be removed that's the actual transcript file.
If the button/link were to stop working you will always be able to download that HTML file and access the transcript

[dusk current]

it now just says the the person does not have permission to open a ticket

[restive condor]

May I get your server name?

[dusk current]

Blue Fire Sellers

[restive condor]

Please disable support team only
(Dashboard > Panel Configs > Buttons > Create Ticket Button)

[dusk current]

ok

but now it allows everyone in it

[restive condor]

You can add allowed/disabled roles in this section but with the previous setup, only owner and admins could open tickets

[dusk current]

ok

[rancid mural]

Hello! I can't find the general options, it seems like the page changes

Someone can help me?

[valid quail]

If I'm using the gold premium bot, can I kick white without causing issues?

[restive condor]

Hey there! How did you purchase premium?

$pc 896512442459377666

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @valid quail. You have now been given the <@&535595160189403136> role!

Found 11 servers in total and 1 with premium and permission

[restive condor]

Here's your premium role

[restive condor]

Hey there! Dashboard > Your Server > Panel Configs

Here's the dashboard link:

[humble sequoia]

https://tickettool.xyz/manage-servers

[rancid mural]

I can't find it

[valid quail]

I'm not sure what you mean.

[restive condor]

You can't find your server?

[restive condor]

Did you subscribe via Discord? Using the upgrade button

[valid quail]

I don't remember. I did the upgrade a while ago

[rancid mural]

How can i put more buttons in my panel?

[restive condor]

May I get your server name?

[swift mantle]

Hey I need help

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[restive condor]

See above

[swift mantle]

@restive condor

[valid quail]

The People's League of HLL

[restive condor]

Hey there, how can I help?

[swift mantle]

I cannot change the roles for my team, my team can't manage the tickets

Even after. I changed it in the panel

I even tried moving ticket tool role under our teams role and yet didn't work

May I ask why is that??

[rancid mural]

It only let me atach 1 panel

[restive condor]

It seems like you are subscribed via Discord.

Do you know if you purchased premium via the standard or gold bot?

If you don't know, you can check under USER SETTINGS > SUBSCRIPTIONS

[swift mantle]

@restive condor

[swift mantle]

Here

[restive condor]

Did you change the roles under Dashboard > Panel Configs > General > Support Team Roles ?

[valid quail]

I think via the standard

[swift mantle]

I will checj

[restive condor]

No need to ping, I'm right here 😅

[swift mantle]

Is it in the support panel?

I'm sorry my g

[restive condor]

On the dashboard (https://tickettool.xyz)

[rancid mural]

It only let me atach one panel, i don't know if i'm doing something wrong

[restive condor]

Unfortunately, you will either need to cancel the subscription on the standard bot and re-subscribe on the gold bot or just keep both bots

[swift mantle]

Yes I did look

Yet it didn't work

[restive condor]

You must previously create the panels you'd like to attach, once they're created you can then combine them

[valid quail]

So if I keep using white, can I kick the gold one? Or is it necessary for gold to remain in the server

[rancid mural]

They are created

[swift mantle]

May I ask what is happening? Dan?

[restive condor]

Make sure you're testing this in a new ticket, your staff won't be automatically added to already opened tickets

[swift mantle]

Ysz

I asked my members to open a. New ticket

Yet it didn't work

[rancid mural]

I don't know what happended

[restive condor]

No, you only need one bot in the server but if you happen to have premium on the bot that you're not planning on using, you'll need both

[swift mantle]

What is happening dan?

I have asked my member to open a new ticket and it didn't work

[valid quail]

Patience broski. He's helping 5 different peeps at once

[restive condor]

May you run /debug in that newly created ticket?

[swift mantle]

I have set it since 20 minute ago but idk why it isn't working haha

Ok

[valid quail]

OK. Is there a way to double check which bot is subscribed to the premium feature?

[swift mantle]

What do I do after I send /debug

[restive condor]

Use the SYNC button on your Dashboard and the panels that you're just after creating will appear

[rancid mural]

It worked, ty so much Dan!

[swift mantle]

What do I do after sending/debug cuz mb I don't know this things haha

[iron night]

Gave +1 Rep to @restive condor (current: #26 - 136)

[restive condor]

You can check under USER SETTINGS > SUBSCRIPTIONS

[swift mantle]

Dan?

Uh 🤔

[humble sequoia]

━━ TPL_Shadow's inquiry has been moved to a ticket ━━

[restive condor]

Appreciate it 🫡

[valid quail]

I think it's white

[swift mantle]

It worked! , Ty Dan !! @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #26 - 137)

[restive condor]

Yep, it is

Which bot are you planning on using?

[valid quail]

So just to verify, I'm safe to kick the gold?

[valid quail]

Either one. Just want to have 1 bot lol. Some of my team is getting confused

[restive condor]

Was the gold bot the one you've been using thus far?

[valid quail]

What is the difference between the two bots?

[valid quail]

No have been using white, but I think gold invited itself when I upgraded

[restive condor]

The gold one is only available for premium users. Has better hosting, therefore it's usually back up before the standard in the even of an outage

[restive condor]

If you still want to proceed with the white one, then yes it's ok to kick the gold one

[valid quail]

But if I wanted to use gold, I still have to keep white because that's what the subscription is through?

[restive condor]

Yes, or you can re-subscribe on the gold bot bot using the exact same method, just through the gold bot's profile

Alternatively, you can also purchase premium directly from us via Crypto or PayPal as a pre-paid method

[valid quail]

Last question. If I resubscribe through gold, will it affect any of my current server ticket panels?

[restive condor]

You will need to update/re-send them, yes

[valid quail]

Thank you so much for your time and patience. +1 @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #26 - 138)

[restive condor]

No problem, any time!

[jade topaz]

Yo, Just bought premium through cord

and it isn't activated in the website

what do I do?

[restive condor]

Hey there! Thank you for your purchase.
May you use the SYNC button on your server dashboard?

[iron night]

Gave +1 Rep to @weary eagle (current: #291 - 1)

[jade topaz]

Am I good?

[restive condor]

Yep, linked discord subscription
Enjoy your purchase

[jade topaz]

aight aight, Appreciate it. W support btw!

It's me again, ummm how can I customize the bot the name I want to and logo?

@restive condor

mb for the tag

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[tidal grotto]

م

[restive condor]

You currently can't, but our development team is working on it

[jade topaz]

any ETA?

[restive condor]

We have a premium bot, if you're interested

[humble sequoia]

About ETA

We don't provide any kind of ETA for the release of updates to the bot due to the changing nature of the development process. Thanks for being patient and choosing Ticket Tool!

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jade topaz]

shiiii aight

it was the main reason that I got it but ye

ty

[scenic plinth]

Please dont ping staff

[sacred ibex]

Anyone help me?

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[pulsar swan]

How do I make the ticket bot stay in a specific channel with the button to create

[leaden cloud]

delly

[quaint junco]

Hello

I wan to give aways

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[limber portal]

Hey! Check this setup guide below

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[ionic pike]

Is there a variable for the user who closed the ticket? I want to put him into the transcript so that i know who closed the ticket but when i use {author} it is not gonna work.

[undone cave]

hello, I have a problem, I managed to configure everything and I can create a ticket but when I want to close the ticket, I get an error message which tells me: "Warning: Unable to close ticket, missing permissions ManageRoles. I therefore used the command "/debug" this one gave me crosses on: "manage roles" "manage chanels" in bot permissions and "manages roles" in chanels permission. I therefore authorized all the permissions on ticket tool on the dashboard as well as in the relevant categories but I still get the same error message, what should I do?

[wicked bear]

Hello! I have a question regarding the premium for this bot.
Once I sign up for premium, can I use the premium features on all servers where I have the ticket tool installed?
I'm trying to find out as much as possible in the documentation, but I couldn't figure it out.

[humble sequoia]

━━ mathilde's inquiry has been moved to a ticket ━━

━━ Christian Klever's inquiry has been moved to a ticket ━━

[restive condor]

Hey there! No, premium subscriptions are per server

[wicked bear]

I see! I understand.
Thank you kindly.

[iron night]

Gave +1 Rep to @restive condor (current: #26 - 140)

[winter thunder]

Hey 🙂 I have a question. I tried configuring a panel and want for the mods/admins to be able to claim the ticket. I set a button and everything but it does not appear for these roles.

[limber portal]

Hey, if your staff can’t see the claim button make sure you have claiming enabled in dashboard > panel configs > claiming

[winter thunder]

Hey, thanks for you advice 🙂 it is enabled to the mod roles and the support channel (where members can open a ticket). I updated a few times already but it still doesn't work?

[iron night]

Gave +1 Rep to @limber portal (current: #18 - 261)

[limber portal]

Can you send a screenshot of dashboard > panel configs > claiming please?

[winter thunder]

nevermind, I found my mistake! Was blind on both eyes 👀 thanks for your help though! 🙂

[iron night]

Gave +1 Rep to @limber portal (current: #18 - 262)

[winter thunder]

I got another problem, sorry :/ why do member see the Claim Button? If they click they get an error message so they can't claim the ticket. Is it normal that it is still visible to them?

[limber portal]

Yes, as a discord limitation you can’t hide buttons from roles.

[proven bolt]

Failed: Invalid Form Body components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji. what I need to doi?

[winter thunder]

oh okay, so it's not me 🥳 thank you!

[iron night]

Gave +1 Rep to @limber portal (current: #18 - 263)

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[limber portal]

^^

[jade topaz]

Hello ,how to solve this?

[quiet hearth]

So I always get ppl clicking on both buttons and end up making 2 tickets at the same time, is it possible to only allow them to create one ticket at a time?

[slender minnow]

Hello
Try running /debug in the channel.

[slender minnow]

Yes, you can set the global limit from server config to 1. This will restrict users to only one open ticket across all servers.

[jade topaz]

Ok ,let me try ,thx 🙏

:>

[slender minnow]

Make sure that the bot has the following perms,

• View Channel
• Send Message
• Read Message History

Also it's fine to keep pings in reply on. That way, it reminds to me to check the message.

[sly bone]

Hello

[charred bronze]

found the solution myself!

[slow osprey]

I invite 5 person but in my invitation show 0 anyone can help me?

[pseudo ravine]

Hey there. How does this relate to Ticket Tool?

[jade topaz]

Hi if we enable scheduling and use the command

$new (user id that we want to open ticket) (reason)

Will it get the schedule of the user's role or the schedule of my role?

How to set ticket opening limit

I want to set per person can open 3 ticket

@slender minnow

[jade topaz]

@jade topaz please refer to this message:

• #🆘│community-support message

[pulsar flax]

Hello. When I type "setup" it says "the application is not responding". I'm getting an error. Can you help me?

[lunar solar]

Run /debug

[pulsar flax]

Me?

[lunar solar]

Yes you

No send message permissions

[pulsar flax]

Not working

[lunar solar]

See above

Channel Settings --> Ticket Tool --> Send Messages ✅

[pulsar flax]

Oov sorry

[lunar solar]

All good 🙂

[pulsar flax]

Okay, working thank you! 🙂

[woeful mauve]

Why is permission level only me

my members cant create tickets

[limber portal]

Hey, do they receive an error message?

[woeful mauve]

Yes

Ive tried it on my test server and it works but ive tried EVERYTHING on my real server and it doesnt work

[limber portal]

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[woeful mauve]

dang i had it blacklisted thats crazy

[limber portal]

Glad you got it fixed

[woeful mauve]

how do i change the message: To create a ticket react with

[humble sequoia]

━━ Zonyxx's inquiry has been moved to a ticket ━━

[dreamy venture]

How to create a ticket

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[hexed rivet]

Would it be possible to use the Ticket tool on 2 different channels on the same server?

[hot pumice]

This bot is just way to complicated now, can someone help me make a simple support message with 2 buttons with different title labels and when selecting each button having a different message when opened.

[humble sequoia]

━━ M1's inquiry has been moved to a ticket ━━

[restive condor]

Hey there! Yes, that's possible.
Just create a second panel and send it to a different channel

[hexed rivet]

Oh, Thanks

[iron night]

Gave +1 Rep to @restive condor (current: #26 - 144)

[hexed rivet]

Is this possible with premium?

[restive condor]

Of course. Just use the green + button to add new panels and once you've customised your panel, use the SEND button to send it to the desired channel

[azure forge]

hello! can we make it auto-role the user who opens the ticket?

[restive condor]

Hey there! Yes, but unfortunately it is a premium feature

[azure forge]

ohh thats great! i'll try to get it

oh a question. what does tags work for?

[restive condor]

What exactly are you referring to?

[azure forge]

this

[restive condor]

Wrong Ticket bot 😅

This is TicketTool - @pseudo glen

[azure forge]

oof my bad. apologize

[restive condor]

No worries

[restive flame]

Is there any way for me to use the 2 bots (Premium and non-premium) and have a specific one carry out a command?

[restive condor]

Hey there! No, you can only have one of the two bots running at once

[languid apex]

is there an overfill setting

like after the channel gets filled

it goes into another

[restive condor]

Hey there! You mean category instead of channel, right?

[languid apex]

yea

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[restive condor]

See above

[languid apex]

love broski

[languid apex]

do i just add it here

[restive condor]

That's right

[languid apex]

thanks!!

[restive flame]

oky, thx

[iron night]

Gave +1 Rep to @restive condor (current: #26 - 145)

[weary belfry]

plz.. help..

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[elder yew]

hi! i have a problem with ticket tool

so tickets are not staying in ticket category i made

category prob have like 100 tickets already we cant close it because of customers queries still not solved and we keep getting more and more and for some reason tickets are now showing at top of server automatically not in category i have made for it

how can i fix this?

do i have to close some tickets? we getting massive amount of tickets opening everyday

[elder yew]

[jade topaz]

Yes you will need to close some tickets, you can only have a certain amount of channels per category.

Discord has a channel category limit of 50

[elder yew]

can i make 2nd category for tickets?

[jade topaz]

Yes, if you refer to this message:

• #🆘│community-support message

On the dashboard, if you set another category, Ticket Tool will automatically put the tickets into that category when it’s full.

[elder yew]

ty

[iron night]

Gave +1 Rep to @astral yarrow (current: #89 - 8)

[ionic path]

Hey there! Dashboard → Panel Configs → Category → Category Created/Opened (leave blank)

[sand cave]

Huh?

What do you mean leave blank

[ionic path]

Leave it as it is without a category in the box, that way it will move created tickets to the top.

[sand cave]

So like this?

[ionic path]

Yes, does it take them to the top now?

The created tickets are moved to the top as no category is assigned. However, as you haven't sorted the other channels in a category also, it will take the ticket to the last place of the free space where there is no category. If you create categories for different channels (Server Settings, Channels, New, Category) and sort every channel in one or different categories, it will move the new tickets to the top.

[sand cave]

so what could i do?

ohh

[ionic path]

You can create new categories for your server and put different channels in them.

Server Settings
Channels
New
Category

[sand cave]

i added a category

[ionic path]

Awesome, now they get moved to the top

[sand cave]

Thank you very much is there a rep system?

thanks @ionic path

[iron night]

Gave +1 Rep to @ionic path (current: #58 - 24)

[ionic path]

No worries, and appreciate it!

[sand cave]

Cya!

[ionic path]

[ebon trellis]

I can't edit the raw message content for my panel, is this intended?

I'd prefer a bit of raw text over the embed because of the embed character limit, but it's not letting me edit it

I only see the on the 'add embed' button so im assuming you should be able to edit the message content?

[jade topaz]

That customisation option is sadly for premium users only

[ebon trellis]

Alright, thanks for letting me know

[grave glade]

I am trying to link to a channel in a field within an embed for a custom command

I have the following: Head over to {discord-support} to submit the logs by clicking "Submit Logs" on the button provided. Do not submit logs for other issues, or open general game support tickets here please.

What am I missing as its not linking to that channel?

[limber portal]

Hey! To link a channel in a ticket tool message, use the format <#channelid>

[grave glade]

Sweet, thanks.

Thanks @limber portal

[iron night]

Gave +1 Rep to @limber portal (current: #17 - 270)

[jade topaz]

Hi if we enable scheduling and use the command

$new (user id that we want to open ticket) (reason)

Will it get the schedule of the user's role or the schedule of my role?

[limber portal]

Hey, it will attempt to make a ticket from the perspective of the user mentioned in the command, not you who ran it.

[jade topaz]

so if users role is not in the scheduled time then the ticket can't be opened even I have an administrator role and I use the command right?

[limber portal]

Correct, if it’s outside the schedule the $new command cannot be used for that user. You could create a new ticket for yourself and then add that user.

[jade topaz]

Thanks for the answer 🙏

[iron night]

Gave +1 Rep to @limber portal (current: #17 - 271)

[limber portal]

No worries, thanks for choosing ticket tool

[light plaza]

como se hace el ticket

[restive condor]

¡Hola! ¿Cuál és el problema?

Te refieres a como configurar tickettool?

[light plaza]

noi se donde meter la ip

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[bleak stream]

help!

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[bleak stream]

my dahsboard says that the bot is not in any server or may be offline. its not offline.. and it is in the server

[restive condor]

May you use the SYNC SERVERS button?

[bleak stream]

the server that i need to do stuff with it on is not on this list. and doing sync does not pull it up

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[bleak stream]

ive logged out. reset. all of that

it is a perms issue on my end

i figured it out. ty

[restive condor]

No problem

[zealous root]

Users in my server are getting a "this channel is not a ticket" error when trying to rename tickets, and I have no idea where to look to resolve this

Any idea what might be going on? The bot has worked fine for months, and I've never seen this issue before

[lucid imp]

is there any way I can add my full description the ticket?

it's not allow me to post full description in the ticket, total 423 characters I am trying to adding in it

[humble sequoia]

━━ Haroon's inquiry has been moved to a ticket ━━

[restive condor]

Hey there! Make sure they're actually running the command inside the ticket they're trying to rename

[zealous root]

We were using a select menu for people to open tickets, but we added buttons, and people can rename tickets created with the select menu, but not tickets created via buttons

And user just reported:

I will also say that I made a ticket with the button like 2? hours ago and it worked fine

[restive condor]

If you created new panels, tickets created via previous panels won't be recognised as tickets

[zealous root]

Nothing has been changed in the past few hours. The buttons were working up until now (the select menu is still working fine)

[valid radish]

Oi

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lunar solar]

@valid radish ^

[valid radish]

Eles não me respondem

[restive condor]

Tristemente, não podemos fazer nada

[restive condor]

May I get your server name?

[zealous root]

Sure, what sort of format? Just text?

[restive condor]

Yep

[zealous root]

New Dawn Coalition

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[brittle hemlock]

ola

quero fazer um ticket em meu servidor mais nao funciona

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[unreal siren]

By paying the VIP, is it possible to customize the bot's description?

[steel basalt]

Unfortunately not. See below!

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[unreal siren]

[silver condor]

hi all, quick question sorry if this is covered elsewhere, when i have someone open a certain type of ticket, can the bot auto assign a role? thanks

[limber portal]

Hey, yes - but only with premium

Dashboard > panel configs > ticket > ticket open roles

[silver condor]

thanks legend ❤️

[iron night]

Gave +1 Rep to @limber portal (current: #17 - 273)

[limber portal]

No worries, glad I could help

[ashen drum]

#🤖│bot-spam Can i chat?

[limber portal]

This channel is for help with ticket tool, please use #💬│general-chat to chat!

[ashen drum]

thank you

[atomic raptor]

Is there anyway to copy settings from 1 server to another?

Cant see a way, but i may just be dumb

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[restive condor]

Hey there! Yes, you can create a back up key

[atomic raptor]

ah gamer, thanks , woulda taken me ages to find that 😛

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #26 - 149)

[atomic raptor]

Ah, server owners only :/

RIP, issue is the server owner is gone, which is why we have a new server 😛

[paper gorge]

how can I make my created ticket directly under the text channel

[ionic path]

Dashboard → Category → Category Created/Open

[paper gorge]

ok thx

[ionic path]

No problem!

[solemn burrow]

Does anyone know if there is a way to limit how many tickets a person can open in like... a month? not to have open all at one time but just say to open one ticket and then be prevented from opening one for a set amount of time.

[restive condor]

Hey there!

That's currently not possible with TicketTool.
Feel free to suggest it in #💡│suggestions

You could use an external bot or have your staff manually assign a temporary blacklisted role

[solemn burrow]

ah that is a good idea on the blacklist role

[ionic path]

I really am sorry for asking, though it has been a while since the applications had closed. Are the accepted applicants already announced or are the applications still being reviewed?

[restive condor]

Hey there! No, successful applicants have not been announced and I believe mod applications are still opened

[ionic path]

Alright, thank you!

[iron night]

Gave +1 Rep to @restive condor (current: #26 - 153)

[ionic path]

I thought they were closed because of this

[restive condor]

True, but new applications can still be opened. Don't know if they are still valid as that's up to management and the head moderator but they can still be created

It will most likely be announced in #📣│server-news once applications close

[ionic path]

Awesome, thanks again!

[iron night]

Gave +1 Rep to @restive condor (current: #26 - 154)

[restive condor]

No problem

[brittle hemlock]

preciso de ajuda estou tentando criar um ticket no meu servidor que eu criei mais nao vai

[restive condor]

Olá, aqui está um guia:

[stark rune]

1. Invita a Ticket Tool a tu servidor

Primero querrás invitar al bot a tu servidor. Una vez el bot esté en tu servidor, puedes configurarlo en el dashboard.

2. Crear un panel

Para crear un panel deberás ir a la pestaña Panel Configs en el Dashboard.

Una vez en el dashboard, deberás dar click en Crear Panel
Ingresa el nombre del panel (Completa los demás ajustes de tu preferencia)
Haz click en Create Panel y ya estás listo para configurar el panel

Un ejemplo de como crear un panel es mostrado abajo

3. Envía el panel a un Canal

Una vez que hayas creado el panel, utiliza el botón azul Send y selecciona el canal al que quieres enviar dicho panel.

El panel no fue enviado

Utiliza el comando /debug para diagnosticar posibles problema de permisos con el bot.

[restive condor]

Infelizmente, no momento só tenemos em espanhol

Para suporte em português você terá que aguardar seu ticket

(#1201880374892830740)

[wise ember]

Hey, how do I make it so whenever you close the ticket it saves transcript automatically?

[limber portal]

Hey,

Dashboard > panel configs > transcripts > enable auto transcribe

• This is a premium only feature.

[sturdy fox]

Sa

Selamünaleyküm

[robust sandal]

Hello

Turkish (tr) → English (en)

[covert swallow]

Is there anything we can help you with?

[sturdy fox]

How can ı do language Turkish

[covert swallow]

We unfortunately do not have a language toggle but, you can change the individual messages from the bot (panel message, ticket message, claim message, etc.) to any language of your choosing by changing the message itself.

[sturdy fox]

No you misunderstood me

I want the request creation panel to be in Turkish

Do language Turkish

[covert swallow]

I did not misunderstand, in fact I told you that the specific message you mentioned can be changed

To do this log into your dashboard, go to Ticket | Edit Ticket Message, then you can change it as much as you'd like to.

[sturdy fox]

Will I access the control panel online?

If so, can you give a link?

Look, this is Turkish

I want it to be like this too

[humble sequoia]

https://tickettool.xyz/manage-servers

[covert swallow]

This is how you access the dashboaard

[swift sinew]

Is there any way to automatically open a ticket with someone when they are assigned a specific role?

[fallow ingot]

It’s not possible to automatically open a ticket when a user is given a specific role, no sorry

[swift sinew]

Thanks!

[iron night]

Gave +1 Rep to @fallow ingot (current: #8 - 390)

[tidal valve]

Is it possible to automatically open a ticket on any trigger?
Or do all tickets have to be opened manually by a user?

[steel basalt]

What sort of trigger?

It may be possible with a third party bot, depending on the trigger you would like to use.

[tidal valve]

The trigger I am interested in is a new user joins the server

[steel basalt]

You should be able to do this with a third party bot. Would you like me to move this to a ticket and help you out?

[tidal valve]

I want a ticket auto generated.
I want the bot to @ chat the user.
Then @chat a staff member on a round robin system picking a different staff member each time.

[steel basalt]

Not sure if you would be able to round robin with picking a different staff member. Would you like me to escalate this to a private ticket and assist you further?

[tidal valve]

probably, yes. I am a newcomer here. I own my server, but my head admin integrated the bot.

[steel basalt]

sure.

[tidal valve]

how does escalation work. Am I premium?

[humble sequoia]

━━ Josh's inquiry has been moved to a ticket ━━

[snow sky]

May someone tell me how I can update bot message without deleting the message?

[steel basalt]

Which bot message are you referring to?

[snow sky]

The message where the bot is explaining for example: if you have any questions or issues create a ticket.

[steel basalt]

Could you provide a screenshot?

[snow sky]

Sure

[snow sky]

Here you go

[steel basalt]

That's the Panel Message, located by scrolling all the way down on the Panel Configs tab.

[snow sky]

Yes but how can I update what it says without deleting the message?

[steel basalt]

You can use the Update button, at the top of the panel configs menu.

[snow sky]

Oh okay but what do I need to paste in the update button for it to update?

Because it asks me to paste something in there to update it but I don’t know what

[steel basalt]

The message link. Obtained by using the "Copy Link" button on a message.

[snow sky]

Oh okay thank you

[iron night]

Gave +1 Rep to @steel basalt (current: #43 - 40)

[steel basalt]

No worries.

[safe timber]

Hello, I know it may be something simple but I really couldn't find the solution to giving permissions so that people can create the ticket, could you tell me how I can do it please and sorry for the inconvenience I caused

[ionic path]

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

(sorry sacrifice)

[safe timber]

Thankis!

[ionic path]

No problem!

[safe timber]

I am very grateful

[ionic path]

No worries, if you have any other questions feel free to ask them here!

[mortal saffron]

if a mod closes a ticket

do i get a dm from the bot?

[ionic path]

If the server Moderators have enabled the automation on ticket closure, yes, it will DM you the message the moderators have written down, or the transcript of the ticket.

[mortal saffron]

some mods randomly delete my ticket

and i didn't receive the transcript

that server has the worst and slowest responce i ever seen

: (

[arctic igloo]

how to close a ticket without deleting it?

[restive condor]

Hey there! Enable TWO STEP TICKET
(Dashboard > Panel Configs > General)

[arctic igloo]

even with the two step ticket, it still delete automatically my ticket

[restive condor]

May I get your server name or Id?

[arctic igloo]

1184635879373934603

this is the ticket called: OBS Stream Key

[restive condor]

You don't have Two Step Ticket enabled for that panel

[arctic igloo]

I have it

any ideas @restive condor ?

[restive condor]

That's two step close, enable two step ticket right beside it

[arctic igloo]

perfect it works. thank you boss

[iron night]

Gave +1 Rep to @restive condor (current: #26 - 155)

[digital stone]

1 Do I need ticket tool premium for this 2 If not how do I set it up?

[restive surge]

Is there a way to reset the ticket number count?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[limber portal]

Its not premium, and check out this ^^

[limber portal]

Hey, yes. Use this button.

[vital phoenix]

how do i add more ticket buttons?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[ionic path]

@vital phoenix ↑

[vital phoenix]

Thanks.

[ionic path]

No problem!

[limber portal]

Hey, do you need help?

Does this occur on every ticket you create?

Is this on a server you manage, or are you just a user?

It looks like the channels are being deleted, can you check your audit logs and see if something is?

[ashen drum]

How do I become a premium Subscriber?

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[limber portal]

check this ^^

[ashen drum]

thank you Sacrifice

[limber portal]

No worries

[arctic igloo]

Hi, I need help with this error

I don't see why I have a prob with my category

[limber portal]

Hi, do you have an opened category set on the dashboard?

[arctic igloo]

yes sir

[limber portal]

Can you please run /debug in a channel in that category and provide me with the link given?

[arctic igloo]

okay sir

https://discordapp.com/channels/509192800865353738/662692902245498910/1202243305224536084

[limber portal]

Can I get your server id please?

Found it - did that message appear when you tried to close a ticket, or create one?

[arctic igloo]

create one

[limber portal]

Which panel is the issue occuring on?

[arctic igloo]

TikTok Live Studio

[limber portal]

Can you try setting a different category and seeing if that helps?

[arctic igloo]

yes... not the best solution but I think it would work

thank thaugh for helping me

[limber portal]

No worries, and apologies for the inconvenience. If it persists, don't hesitate to reach out again

[arctic igloo]

it still not working

ticken are opened outside of the target category

[limber portal]

Could you please create a ticket for me

I'll manually make one for you, one second

[arctic igloo]

I found the glitch

actually, you had to put the right category in the global pannel

not the smal ones that are inside the global pannel

[limber portal]

Ah, glad it was resolved, can I close your ticket?

[arctic igloo]

yes sir

[jagged epoch]

help pls ticket toll

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[scenic plinth]

Don't attempt to or actually mention staff for any reason as well please.

[jagged epoch]

I'm trying to create a ticket, please help, it's not working

[limber portal]

What specifically isn't working for you?

[jagged epoch]

I'm trying to make it from Youtube, it's out of order and it's not happening, I can post a photo

[limber portal]

Yes, please send a screenshot

[jagged epoch]

would you delete your site

[limber portal]

Can you clarify your question?

[jagged epoch]

I think your boat is not working, It is not being entered

[mystic violet]

looking to make my ticket an image instead of words cant find info on the site or youtube that helps...seen this in another discord so i know its possible

[fair glen]

Is the website down?

[stark bramble]

I can’t access the website on mobile. I was adding a custom command on the website and I got an error code 502

[mystic violet]

yes site down 5 min now

[jagged epoch]

Is the website down?
https://cdn.discordapp.com/attachments/776680605517742090/1202268402358427808/image.png?ex=65ccd6b4&is=65ba61b4&hm=58b77ea1d790494bf04d45e4f0b021227aded6f242c8c8a01d9d1071d67bae50&

[limber portal]

I’ll check with the other support members and confirm if it’s experience issues

[stark bramble]

Thank you

[astral warren]

yo wsg

Is the website down?

it keeps loading

dang

[grim pilot]

I'm having a bit of an issue.

So some of my tickets have a direct link button and a transcript button. When I click the transcript one, nothing loads. When I click the direct link, nothing loads.

Okay nvm. If website is down that makes sense

[feral steeple]

Website down?

[limber portal]

I have reported a potential issue to the developer

[scenic plinth]

We're aware of potential issues regarding our site. You may not be able to access the site (returning a timeout) or experience "infinite loading". We're looking into this and your patience is appreciated.

[sand bloom]

#🆘│community-support How do you make a pannel with tickets?

[limber portal]

Dashboard issues have been resolved, if you still experience issues please ask here or #🎫│make-a-ticket

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[limber portal]

Check this ^^

[tawdry magnet]

Hello everyone. After ticket is finish by the claimed user, he is transfered to closed tickes catogory and automaticly delete in few seconds. How to fix it?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[mystic violet]

still lookin for help if any knows how to add an image to the panel like a jpeg

[trail pond]

Help, I have nails stuck in my window. My nickname in the game Sluyni

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[limber portal]

^^

[limber portal]

Hey there, this is possible in the panel message editor but only with premium

[mystic violet]

@limber portal makes sense some of the options are blanked out

[limber portal]

Yes, some are premium only

[naive skiff]

Hi all, do we know if we can connect the ticket tool to project management software like clickup?

[limber portal]

Hey there! Unfortunately there's not much external integration as of now

[dark kraken]

Hello, Can I subscribe with premium for 3 months or a year?
With 1 time payment

[shut bolt]

Yes, you can #🎫│make-a-ticket > Billing for more information on the matter

[plucky fossil]

I have a Key but cannot add it

[limber portal]

Hey there, is it alright if I create a ticket for you?

[restive condor]

Hey there! @astral belfry
Could I get your server name or ID?

[astral belfry]

1199453339998490795
Server Name: Server do Enj

Srry to go into your DM, i was muted here

[compact fossil]

Someone remind me how to allow ticket tool to send a DM when a ticket is closed 😅

[astral belfry]

im really srry for all of that

[restive condor]

No worries, it was the automod

May you remove the @everyone role from the additional roles field?

[restive condor]

Hey 👋
Dashboard > Panel Configs > Automations

[astral belfry]

Ok, i did it, i will try again

Nope, it didnt work

Has any Brazilian that can help me? English is a little bit too hard

[astral belfry]

I managed to solve it, thank you

[iron night]

Gave +1 Rep to @restive condor (current: #26 - 156)

[random hare]

@restive condor Hey, how to add this role ?

I mean Manage Roles

[restive condor]

Server Settings > Roles > Find TicketTool > Permissions > MANAGE ROLES

It will appear as MANAGE PERMISSIONS for the category/channel

[random hare]

thanks

[iron night]

Gave +1 Rep to @restive condor (current: #26 - 157)

[thin zenith]

Oii

Alguém pode ajudar

@restive condor

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[sweet tiger]

How to i make it so it @ a certain support role in a ticket?

[steel basalt]

Here, try this:

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[sweet tiger]

so to ping 2 roles id have to do {@Role name} {@Role Name}

??

[covert swallow]

Yes

[cinder terrace]

is it possible to add a pfp to the ticket tool bot?

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[sleek yoke]

is it possible to see a deleted ticket?

[echo yacht]

Just if you saved a transcript of it

[sturdy garden]

hey, i'm considering buying the full version of the bot. however it's been a rly long time since i last used the free trial, and tbh, i can't rly remember all the functions it had. was wondering if possible i could request a one-time courtesy renewal of the trial? would help me out a lot in making my decision

[pseudo ravine]

Hey there. Unfortunately there's no way to get another free trial after already using it

[sturdy garden]

ok thank you @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help!

[civic wagon]

Hey @subtle trench, we cannot help with that here. It's preferred that you contact the staff of that server only.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[subtle trench]

Thanks

[proper snow]

Can someone tell me how to add instructions to my ticket
Like how when u make a ticket once they press it they will receieve questions that they have to answer

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[limber portal]

^^

[proper snow]

Sorry I'm a lil acoustic can u explain simplified

[limber portal]

It’s best if you read through it yourself, but you can try checking out dashboard > panel configs > forms

[proper snow]

All Jokes Aside I suffer fromy dyslexia

[limber portal]

In that case, checking out the dashboard section I mentioned yourself may help more

[proper snow]

Bro check dms pls

Where do I find it? What website?

In ticketoolxyz?

[humble sequoia]

https://tickettool.xyz/manage-servers

[limber portal]

^^

[limber portal]

Please don’t dm staff as it’s against the rules of this server

[proper snow]

How do I add a title to the form? I found the form option

[limber portal]

That’s the bit you’re looking for

[proper snow]

Yes, than it makes me read more

And idk what it means

[limber portal]

Can you clarify what you mean?

[proper snow]

How do I ask 3 questions?

@limber portal

Yo sorry

[limber portal]

You’d need to add 2 more questions with the ‘add questions’ button

[proper snow]

What does tht mean

[limber portal]

And please don’t ping support, it’s against the rules

[proper snow]

The Any Any thing

[proper snow]

I am sorry. What does the any any thing mean

[limber portal]

The minimum characters and maximum characters the user is allowed to input as an answer

[proper snow]

Okay thank you so much bro I really appreciate it

[iron night]

Gave +1 Rep to @limber portal (current: #16 - 281)

[limber portal]

No worries, glad I could help and thanks for choosing ticket tool

[iron night]

Gave +1 Rep to @proper snow (current: #292 - 1)

[real garnet]

i cant find the game

i can only find a bad copy

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[serene badge]

can i get help

[limber portal]

Hey, what do you need help with

[serene badge]

how can i do so i can close an ticket

bc /ManageRoles do not work

[limber portal]

You can use the $close or /close command, or the close button

[serene badge]

ye when i click on the close button or /close its says you can not close this ticket to close this ticket do ManageRoles

and i cant do ManageRoles

[limber portal]

Can you send a screenshot?

[serene badge]

ok

[limber portal]

Can you run /debug in that channel and send me the link please

[serene badge]

like this

[limber portal]

With Ticket Tool, not serverstats.

[serene badge]

ok

https://discordapp.com/channels/509192800865353738/662692902245498910/1202627015069409280

[limber portal]

Ticket tool is missing the manage roles permission both as a bot permission and a channel permission.

[serene badge]

ok

@limber portal

sacrifice

[limber portal]

Please don't ping staff as it's against the rules.

[serene badge]

ok

but can you go to https://discord.com/channels/509192800865353738/1070106933115240448

look

at my sccreen

[limber portal]

Staff do not typically provide help in vc

[serene badge]

but i can show my screen

pls

idc if you are muted

[limber portal]

I'm not currently able to help in vc

[serene badge]

but i can show you what it says

[limber portal]

Please try explaining here

[serene badge]

ok i did and now it says this

[tawdry tartan]

there is i can find help with airdrop claim problem?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[limber portal]

^^

[serene badge]

am gonna go i dont get help

[tawdry tartan]

can't claim airdrop for discord joining for a few days

[serene badge]

bye this is stupid

i dont get help

[limber portal]

We can’t help with that here, this is not the correct server

[tawdry tartan]

ok, sorry

where can i find it?

[limber portal]

Unfortunately we don’t know

[tawdry tartan]

-_-

[compact dove]

How can I see the tickets attended to on my server?

or the tickets that I have attended to on the server

[limber portal]

Hi, do you mean statistics?

If you do, dashboard > statistics is what you need

[compact dove]

Thanks and I can't see the other staff on my server?

[limber portal]

Statistics displays a leaderboard of claimed tickets which includes all staff ^^

[shrewd iron]

Hi Good day! Are we back?

[limber portal]

Heya, can you clarify your question please?

[shrewd iron]

Its been a while we dont have support. That is why my account is inactive.

[limber portal]

If you need support with Ticket Tool, you are more than welcome to ask here or make a ticket.

[shrewd iron]

how to resolve this issue?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[limber portal]

^

[shrewd iron]

?

[limber portal]

As that’s not a ticket tool issue, we can’t help with that here

[radiant portal]

i want to to make a panel with my custom bot in every new ticket generated from ticked tool ?? how can i do that

like this is anyone knows

[limber portal]

Hey there! You’d have to code your custom bot to do that, there’s not a way ticket tool can tell it to send a message on ticket creation

[radiant portal]

i dont't know how to do that ,is you have any tutorial or guide to do that

[limber portal]

We can’t provide help with coding external bots

[radiant portal]

okk

[jagged void]

I bought premium bot through discord, didnt recieve it...

[limber portal]

Hey there! Is ticket tool white still in your server?

[jagged void]

Yeah

why

[limber portal]

Can I get your server id please?

[jagged void]

1199102235645313075

@limber portal any update?

[limber portal]

Please don't ping staff as it breaks the rules of this server.

In discord user settings > subscriptions, can you see an entry for ticket tool?

[jagged void]

i do

Premium one isnt in server

[limber portal]

Does it say the subscription is active?

[jagged void]

@limber portal [accidentally pinged you wanted to reply]

Maybe i should kick the bot or something?

[limber portal]

Alright, checking your dashboard it now seems premium features are activated.

$pc 1199087426061205535

[humble sequoia]

Premium Check

I was unable to detect a premium server for @jagged void.

Found 3 servers in total and 0 with premium and permission

[jagged void]

I see but i see only white version

[limber portal]

Ticket tool white has premium features enabled. the premium bot is not required.

[jagged void]

I see but i want to invite one

Premium bot

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[limber portal]

^^

[jagged void]

But from where do I take, premium key?

[whole harbor]

Guys what is this?

System Failure: Invalid Form Body
components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[whole harbor]

and how do i resolve it in the dashboard?

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[limber portal]

^^

[limber portal]

As you purchased through discord you do not need a key, it's been automatically activated

[fallow ingot]

What subscription are you trying to manage?

[jagged void]

6$ one

I want to add premium bot

[fallow ingot]

I’m assuming this was purchased via Discord.

[jagged void]

Yes.

[fallow ingot]

You can manage your subscription in your account settings then.

If you want to add the premium bot to your server then I’ll leave instructions below;

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jagged void]

Yeah but do i have to kick current white bot and then re-invite via settings

[fallow ingot]

No, you can’t kick @pseudo glen

If you do - the subscription will be cancelled

Invite the premium bot and activate it on the dashboard, and you're all set

[jagged void]

it works rn

[regal goblet]

hey all been a while lol quick question, when closing a ticket, roles/users that were added with the /add command are not supposed to be applied the same perms of the ticket owner? I now they get the same perms of the owner when added, but thought it was for closed as well

[jagged void]

wdym

[regal goblet]

I had this one ticket, where I added a role with /add, the role took the same perms as the ticket owner as usual, but when I closed the ticket the owner is set to not see the ticket, however the added role was still able to see the ticket

[maiden geode]

I want to make sure that all tickets appear in one channel. How to do it? (I have premium)

[pliant fjord]

Hello all, im not sure what I changed on configurations on a server where there is ticket tools. Now when we close the tickets wont go to a different channel remains in the same channel. Any ideas?

[hardy zinc]

Anyone aware of how many tickets you can have at once?

[maiden geode]

?

@plain surge

[restive condor]

Hey there! Discord has a limit of 50 channels per category. Ticket Tool limits it to 45.

If you have reached such limit, closed tickets won't move to the close category unless you set up overflow categories

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[maiden geode]

I want to make sure that all tickets appear in one channel. How to do it? (I have premium)

[restive condor]

Hey, you mean under one category?

[maiden geode]

No, I want to apply for staff. I want when people submit it, its shape will be displayed in a certain channel, but not as a separate channel

[restive condor]

So like a thread?

[maiden geode]

yes

[restive condor]

Dashboard > Panel Configs > Thread Style

[dense violet]

Can you put cooldowns on a panel?

[maiden geode]

Is it possible to make requests appear in the channel instead of in the thread?

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[limber portal]

Ah, apologies - misread. You can't have all tickets in the same channel, that's simply not possible right now.

Threads are how you have tickets appear all in one channel.

[limber portal]

Hey, sadly not currently

[regal goblet]

[honest finch]

Yo guys, idk if you can help me but when i add the role of my staff team at the dashboard, when a person open a ticket my staff team can't see the ticket

[fallow ingot]

$help support

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[honest finch]

i alr done that but they cant

[fallow ingot]

@honest finch Take a look at the instructions above

[fallow ingot]

Have you opened a new ticket?

[honest finch]

yes

and sent the panel again

[fallow ingot]

Changes are not updated on tickets that are already open

[fallow ingot]

Hmm. I’ll take a look into this for you. Is it okay if i open a ticket on behalf of you?

[honest finch]

Yea, But i think ill need to study rn

Ill lose the ticket?

My mom is very angry 💀

Or i can call you again when i be back

[fallow ingot]

How about when you have some free time, you can contact us by opening a ticket in #🎫│make-a-ticket

[floral flint]

I appear to be stumped. I have the ticket tool in two servers I administer. While one works as expected the other claims I don't have permission to view the message history. Both have the same permissions across the board between both Discords. What am I overlooking?

[fallow ingot]

Can you show a screenshot of this error?

[floral flint]

Give me second

I can post to the channel. But I can't close or even upload files.

here's a screenshot from a working one in my other server

Can I control the permissions once a ticket is opened by the user?

[fallow ingot]

Read messages is probably disabled in Permissions. Go to the Dashboard > Panel Configs > Permissions

[fallow ingot]

Are you opening a ticket as a user without any additional permissions so standard member roles?

[floral flint]

Ah, okay. So the Permissions are controlled on a per-user basis outside of what the user has set in the Discord guild or channel levels. Am I understanding that correctly?

[floral flint]

Yes, for now just a standard user without any additional permissions. In fact just stripped down permissions.

[fallow ingot]

Yes, you can edit permissions for the ticket opener and your support role.

[fallow ingot]

Then check the Ticket Opener Permissions

[floral flint]

Got it 👍 Okay. I'll go back and check the permissions again in the dashboard.

Thanks

[fallow ingot]

No worries

[floral flint]

Can I reset the ticket counter? Since I've opened 15 test tickets.

[agile stream]

Hi there, you may do that on the dashboard (https://tickettool.xyz/manage-servers).

1. Select the server
2. Press the Set Count Button
3. Input the wanted count and save.

[floral flint]

Great, thanks!

[iron night]

Gave +1 Rep to @agile stream (current: #107 - 6)

[agile stream]

You're welcome!

[gentle harbor]

do we hav to pay for premium for transcripts now? Im being told that we need to now but i just tried it in a test server of my own but i cant still use trascripts

[coarse niche]

how is there not a place to make tickets in the ticket discord lmao

my ticket system isnt working in my discord it just stopped working not sure why anyone can help with that?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[pseudo ravine]

Hey there. You can use transcripts with the primary bot

[lunar phoenix]

I need help w| purchasing premium

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[drifting prairie]

Where can I notify if I top up money?

[echo yacht]

You’re in the wrong place for that

[drifting prairie]

Where should I contact?

[drifting prairie]

Where should I contact?

[echo yacht]

We don’t know, we aren’t associated for what you re looking for

[fair glen]

How do you add a emoji in the text field ?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[echo yacht]

@fair mulch

[novel badger]

how can i make ticket names as the username?

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[limber portal]

^^

[shut python]

Hello sir

My Trading Legue account has been baned Without any reason please unban it.

Avatar name. YOURBOY

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[shut python]

@shut python

[near copper]

Hello, I'm not sure if I'm in the right place, but I'm looking for help because I paid through Paypal, the transaction went through, but it still appears as if I haven't paid. I have all the screenshots. Thank you for your assistance.

[limber portal]

Hi there, is it ok if I make a ticket for you?

[next canopy]

Hi how does the transcript work? Like is it like the other ticket bots where it’ll make a message in a certain channel for “logs”? I tried looking up tutorials but ://

[near copper]

Hello, yes, very well, thank you.

[iron night]

Gave +1 Rep to @limber portal (current: #16 - 282)

[unique flax]

Bonjour je c'est pas comment faire ou ou je doit le demander mais je n'arrive pas a prendre ticket tool prenium ca ne fonctionne pas

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le bouton contenant l'emoji 🇫🇷

[frail lotus]

Humm with premium ? can i change the Bot name and Logo 😄

[ashen drum]

Is Korean among the ticket tool languages?

[valid trellis]

Hey how's it going? When I open a ticket in my Ticket Tool Premium, the claim button does not appear in the first Ticket message. The only button that is showing is Close. Claim is already enabled on the panel. can you help me?

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[limber portal]

^^

[limber portal]

Hey, we don’t have a korean support team sadly

[limber portal]

Can I get your server id please?

[frail lotus]

Thx

Thx @limber portal

[iron night]

Gave +1 Rep to @limber portal (current: #16 - 285)

[ashen drum]

okay

[frail lotus]

😄

[valid trellis]

376174829486735360

Thanks!

[iron night]

Gave +1 Rep to @limber portal (current: #16 - 286)

[ashen drum]

ty

[valid trellis]

I found the problem, there was a disabled option in "Claiming"! Thanks for ur support

[iron night]

Gave +1 Rep to @limber portal (current: #16 - 288)

[limber portal]

No worries, glad you got it sorted

[valid trellis]

One last question. Is there an option to automatically delete a ticket when it is closed?

[steep oar]

I know it is probably not possible but worth an ask Lmao. Is it possible to set it so the ticket pings a role depending on what the ticket name is. Im using a form so for example a User can type "Support" in the box and it will ping the support role, or idk "Example" and it will ping the example role instead.

I suppose something like if ticket name contains support then ping the role

But I know its a stretch 🤣

[jade topaz]

Head to your Dashboard > Panel Configs > General Options and mark as the Two Step Ticket option

[valid trellis]

You're the best!

[jade topaz]

You can use multiple panels..

So if you have multiple options and multiple roles you can use multi-panels.

For each panel you can specify a role to ping and the name on the open ticket button.

So your first panel can be named support and the create ticket button could be support, then since you have premium you can edit the open ticket message to ping the support role.

Hope that kinda makes sense 😬

[river orbit]

Hello

I'm tryiing to fix some issues with the ticket tool

[limber portal]

Please give ticket tool the manage roles permission

[river orbit]

ok

[next canopy]

^ does anyone know?

[upper flower]

yes, yes it does

[upper flower]

https://docs.tickettool.xyz/dashboard/panel-configs/transcript-options

[iron cypress]

Hey... I was wondering if it's possible to make it so a certain "panel" of tickets only available to be used by a certain role / roles.
As in - A "premium" ticket feature... I could hide the channel to the public but id rather it can be seen so they know they can get it if they get the role.

[next canopy]

Tysm!

[upper flower]

Yes, you can select which roles are able to open tickets

https://docs.tickettool.xyz/dashboard/panel-configs/button-options

Under "Create Ticket" you can select which roles are allowed