🆘│community-support

[sharp shale]

it does

[abstract scroll]

Do y’all know how to get the store part that has game saves already completed like Zelda TOTK at 100% ?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[limber portal]

^^

[abstract scroll]

O hell

Wrong server sorry, I was looking for the Nintendo one

[limber portal]

No issue

[noble fractal]

Hey, can you track staff ticket claims ?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[vague flare]

Hello. Hoping someone can help me. I have the ticketing tool set up for my discord and works great. I would now like to have a separate ticketing tool for the same discord but for a separate section in the discord (we have one for general issues and i now have a new category for BETA testing). So i would like my BETA testers to be able to raise their own tickets when testing vs clogging up the existing tickets. I can see i can make a new panel and i assume i can just clone my original and then change the info over etc but wanted to see if there was any other tricks or advice? THanks in advance!

[pseudo ravine]

Hey there. That's pretty much the way to do it

[vague flare]

Thats awesome. Thanks @pseudo ravine You know when you think "no way it's that easy" so assume your doing something wrong lol.

[iron night]

Gave +1 Rep to @pseudo ravine (current: #13 - 307)

[pseudo ravine]

You're welcome, glad I could help!

[midnight oriole]

Hey I'm getting this error

[echo yacht]

What error exactly?

[midnight oriole]

@echo yacht

My apologies

[echo yacht]

Don’t worry, what’s the error the bot is presenting to you?

[midnight oriole]

51699a14-f50c-11ed-a05b-0242ac120003

That's the error code it's giving me

Everytime I click create a ticket that's the error code

[echo yacht]

I see, is the server yours?

This error is caused when the panel you tried creating a ticket from, has been deleted

[midnight oriole]

Yes

[echo yacht]

To solve this you can:
Head to your Panel Configs in your Dashboard and create a new panel to create tickets from.

[midnight oriole]

Just a sec

I tried a new same error

[echo yacht]

Did you do the whole process for creating a panel?

Follow this guide ⬇️

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[midnight oriole]

Ty boss

Thank @echo yacht

[iron night]

Gave +1 Rep to @echo yacht (current: #66 - 19)

[echo yacht]

Glad I could help!

[limber portal]

Hey, this channel is for ticket tool bot issues only

[restive thicket]

Sorry.

[limber portal]

No worries

[misty current]

The cancellation of the transaction does not witdraw the token to my wallet

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[limber portal]

^^

[cursive elm]

How can I subscribe to the bot and how much does the monthly subscription cost?

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[limber portal]

^^

[little wasp]

Im following the pinging tutorial and it like @'s the role but with no notification (edited)

[limber portal]

Make sure ticket tool has the mention @everyone/@here permission

[little wasp]

if thats the problem

im so stupid

it was too, im so stupid, thank you

[limber portal]

no worries

[hexed parcel]

How do I change the button system to the Select Menu system?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[limber portal]

^^

[hexed parcel]

In arabic

[limber portal]

$ardropdowns

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> قائمة الخيارات / Drop-down

تحل قائمة الخيارات محل الأزرار الموجودة في رسالة لوحة التذاكر الخاصة بك وتستخدم القائمة مع جميع اللوحات الخاصة بك. لإعداد هذا، توجّه الى إعدادات اللوحة، وحدد لوحة التذاكر الرئيسية.

<:Numbericons1:1018864164032225340> تمكين نمط الخيارات

أولًا، عليك تفعيل نمط الخيارات. وبعدها يجب عليك إضافة عناصر في محرّر الخيارات. الآن يمكنك البدء بتعديل الخيارات الخاصة بك!

<:Numbericons2:1018864168041971712> محرر الخيارات

كل سطر في محرر الخيارات يمثّل سطر من قائمة الخيارات على الدسكورد. يمكنك إضافة المزيد من الخيارات، بواسطة الضغط على

أولًا، عليك إختيار لوحة تذاكر. هذه هي اللوحة التي سيفتح لها هذا الخيار تذكرة.
لا تقم بتحديد نفس اللوحة مرتين. يجب أن يكون لكل خيار لوحة مختلفة

وبعد ذلك يمكنك وضع عرض. هذا هو عنوان هذا الخيار وسيظهر في قائمة الخيارات. يمكن تعيين الوصف مباشرة بعد ذلك، والذي سيكون أسفل العنوان باللون الرمادي.

بالإضافة إلى ذلك، يمكنك تحديد رمز تعبيري (إيموجي) سيتم عرضه أمام كل خيار. يمكنك إما إدخال معرف الرمز التعبيري يدويًا أو تحديده في أداة التحديد.

المشاكل الشائعة ⚠️

• اللوحة لا تعمل؟ تأكد أنك قمت بإدخال رمز تعبيري صحيح.
• الخيار لا يظهر؟ تحقق مما إذا كان هناك خياران لهما نفس اللوحة في محرر الخيارات.

$ardropdown

[limber portal]

there u go ^^

[hexed parcel]

Thx

[junior sky]

Bom@dia

Não estou conseguindo fazer a minha verificação dos meus dados

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[hexed parcel]

What is a problem

[limber portal]

You need to enter something into the display box

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[scenic plinth]

Não podemos ajudar com o que você precisa de ajuda, você está no lugar errado. Desculpe.

[mighty kiln]

while i have open and closed categories set-
and it has been working fine for the first 50+ tickets

closed tickets are now staying in the open category.

how can i fix this?

i have checked the settings- and even moved ticket tool tothe top of the role list-
setting is correct- but role moving didnt solve anything. this a bug i just need to wait out?

[pseudo ravine]

Hey there. Discord has a limit of 50 channels inside a category

[mighty kiln]

am i suppose to just delete them after closing? or what is the resolution for this issue since there is a 50 limit?

[pseudo ravine]

You should use our transcript feature, it's exactly designed for this. Keeping a record of the ticket before deleting it

[mighty kiln]

this is a paid feature, correct?

as i cannot seem to turn the option on.

[pseudo ravine]

It's free

You're most likely looking at the Auto Save Transcript, which requires premium. But saving the transcript manually is free

[mighty kiln]

thank you i see!

[pseudo ravine]

You're welcome, glad I could help!

[prisma island]

Got a question about the premium bot can I transfer the bot to another discord server

[limber portal]

If purchasing through discord - no, it has to be cancelled and repurchased.

If buying direct - then it’s up to the discretion of staff

[raw lagoon]

hey guys i need help

when i try to make a second panel it tells me failed to send

access denied

[limber portal]

Can you please run /debug in the channel you are trying to send the panel to?

[raw lagoon]

sure

it says the application did not respond

[limber portal]

Ticket tool is missing some of it’s required permissions in that channel

Open the channel settings and give it the read message history and send messages permission.

[raw lagoon]

nice is working

thanks

[humble path]

Hello, is there a command to move a message across panels? If so, can I give specific roles access to specific categories?

I want a functionality like in this case:

There's three panels in the server, we'll call them "user", "server", and "long". User and server panels are open towards the users, who choose from a dropdown list when they're making a ticket. Long panel is an internal one I want the support team to be able to move tickets from other panels to, because they will move long tickets to this panel to practically open space on the other ones. But, I don't want them to be able to move tickets between other panels, only to long.

[naive lion]

Why am I not getting iptv series on the app??

[restive condor]

Hey there! Unfortunately, there's no command to move tickets.
You can manually move the ticket to the "long" category but it won't update permissions and there really wouldn't be a way to limit which channels can be moved and where

Feel free to suggest it in #💡│suggestions

[restive condor]

You're in the wrong place

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[humble path]

I see, thank you

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #34 - 91)

[restive condor]

No problem, happy to help

[velvet crystal]

hi i am having issues adding forms to my ticket message

#1: screenshot of my forms
#2: screenshot of the ticket message (preview) in the ticket tool website
#3: screenshot of the actual ticket in my server

am i doing something wrong?

[pseudo ravine]

Hey there. Could I get the server ID

[acoustic hemlock]

How do I get a server

[tribal lichen]

hello is there a way to create a deleted tickets log ?
or it's for premium only

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[limber portal]

^^

[gleaming ridge]

Sup guys! I'm updated text in ticket form(in dashboard)but it's not updated on my server

[limber portal]

Try resending the panel with the ‘send’ button at the top of the dashboard under the panel select dropdown

[gleaming ridge]

Thank you mate!

[iron night]

Gave +1 Rep to @limber portal (current: #20 - 226)

[limber portal]

No worries

[gleaming ridge]

can i customise ticket bot?

like change name and logo?if i have premium

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[limber portal]

^^

[gleaming ridge]

thanks

[wraith marlin]

How can I change the text To create a ticket react with 📩 to my own?

[limber portal]

dashboard > panel configs > messages > edit panel message

[wraith marlin]

And for the text to change, do you need to remove the button from the channel and create it there again?

[echo yacht]

You can update it or just delete the previous panel and send it again

[wraith marlin]

It worked, thanks to both of you!

[iron night]

Gave +1 Rep to @echo yacht (current: #61 - 22)

[wraith marlin]

It worked, thanks to both of you!

[restive thicket]

How do I make all the tickets into a panel, example below.

Just without the dropdown menu

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[limber portal]

like that? ^

[restive thicket]

Yes.

[rare lotus]

?

[restive thicket]

Thank you, I'll try now.

[iron night]

Gave +1 Rep to @limber portal (current: #20 - 227)

[limber portal]

Do you need ticket tool help?

[reef pewter]

i need help with when someone closes tickets they stay under there and have to manually delete tickets

and was wondering if there was a way to automatically make a transcript and delete closed ticket

[limber portal]

Tickets do not automatically delete when closed by deafult, would you like to enable that?

[reef pewter]

do they also make transcript?

[limber portal]

to autodelete ticket on close:
Dashboard > panel configs > general > disable 2 step ticket

You can set up auto transcription in dashboard > panel configs > transcripts, be aware it is a premium only feature

[reef pewter]

bruh

thanks

and also

how to make it so the guy that made ticket cant close

[limber portal]

dashboard > panel configs > buttons > close ticket > support team only

[rare lotus]

sorry my phone had a bug .yes, I need help I wanted to ask if I can like auto rename ticket to a user name instead of like ticket 123125 ?

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[limber portal]

^^

[rare lotus]

ty so much

thanks @limber portal

[iron night]

Gave +1 Rep to @limber portal (current: #20 - 228)

[limber portal]

np

[reef pewter]

how can i make a channel where closed tickets go to and dont overflow/keeps going down like in a folder

yeah thanks @limber portal

[iron night]

Gave +1 Rep to @limber portal (current: #20 - 229)

[limber portal]

Dashboard > panel configs > category > ticket closed category

additionally,

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[reef pewter]

thanks @limber portal

[iron night]

Gave +1 Rep to @limber portal (current: #20 - 230)

[reef pewter]

how do i make a claim button

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[reef pewter]

i gotta have premium for that?

how to enable claiming

[limber portal]

@reef pewter ^^

It is premium only

[restive condor]

👀

[tall iris]

Hi, when the premium for votes will be enable?

[limber portal]

Hey, it won’t be coming back

The developer wants to replace it with a different system, there’s no eta right now

[tall iris]

Ok

[stoic valve]

how can I configure the bot so that the user cannot close the ticket?

[limber portal]

dashboard > panel configs > buttons > close ticket > support team only

[stoic valve]

ty

[iron night]

Gave +1 Rep to @limber portal (current: #20 - 231)

[tidal valve]

Is there a way to see a history of archived closed tickets on ticket tool?

Ps didn't mean this to be a reply

[deep timber]

Can someone please help me setup multipanel?

its my first time using the bot and i have premium

all tutoruials on yt are from 1 year ago

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[restive condor]

Hey there! See above

Please let us know if you have any questions 🙏

[deep timber]

ty

[iron night]

Gave +1 Rep to @restive condor (current: #34 - 93)

[restive condor]

Hey there! What exactly do you mean by that?

[deep timber]

i dont see my 3rd thingy

[restive condor]

If you're already attaching those two panels to the first one, then the first one won't show up

[deep timber]

ohhh okay thank you

ill test

thanks @restive condor

[tidal valve]

Thank you so much for getting back to me! I actually figured this out on my own but I really appreciate your message heart

[iron night]

Gave +1 Rep to @restive condor (current: #33 - 94)

[restive condor]

Glad to hear, have a nice day!
Please let us know if you need anything else

[deep timber]

@restive condor works perfectly thanks alot

[iron night]

Gave +1 Rep to @restive condor (current: #33 - 95)

[restive condor]

Happy to hear, enjoy your weekend

[deep timber]

I will with my sorted tickets

you too haha

[buoyant karma]

hij so, I wanna make @pseudo glen send message in #tickets channel.

i canf find the dashboarf for that

[steel basalt]

You can see the dashboard at https://tickettool.xyz

[buoyant karma]

noo i mean

i want to make the bot send message in the channel where u click button to make a ticket.

[steel basalt]

Oh! You can create a command to send in the channel. Just create a custom command.

[buoyant karma]

ok

…

[echo yacht]

Hi! Sorry for the last info

Can you run $debug in that channel?

I think you’re in the wrong place

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[echo yacht]

Вы находитесь не в том месте, мы предоставляем поддержку только в том случае, если она связана с ботом Discord Ticket Tool.

[jade topaz]

Can i remove this

[pseudo ravine]

Hey there. That is the transcript itself

[jade topaz]

Im assuming that is a no?

The direct link message is so much cleaner

[pseudo ravine]

Cannot remove it

[jade topaz]

Thank you

[pseudo ravine]

You're welcome, glad I could help!

[iron night]

Gave +1 Rep to @pseudo ravine (current: #13 - 310)

[pseudo ravine]

You've been told that we cannot help you with your issue unfortunately

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[iron night]

Gave +1 Rep to @pseudo ravine (current: #13 - 311)

[pseudo ravine]

You're welcome, glad I could help!

[jade topaz]

hola ALGUIEN SABE DONDE PUEDO PEDIR UNA SOLUCION DE UN PROBLEMA QUE ME ESTA PASANDO

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[shut bolt]

Ya se te indicó que estás en el lugar equivocado, no te podemos ayudar

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[idle flint]

See above 🙂

[cosmic osprey]

how can i change this green color

[limber portal]

dashboard > panel configs > panel message > embed editor

this is premium only

[cosmic osprey]

:( what about the poor people

[limber portal]

non premium users can only edit the text

[sacred storm]

I need help asap please

I am upset with some admin and a server

[ionic path]

Is this regarding a support member in the Ticket Tool Support server or another server?

[sacred storm]

Another server

[ionic path]

Then please contact the administrators in the server you are having the issue in. We can't help you here.

[sacred storm]

They are swearing at me and being rude and disrespectful

They ban me and everything

I have done nothing wrong

They think I have alt account and indict

[gilded verge]

as another user mentioned above, we can't help you, please make sure you read it...

[cosmic osprey]

how to do a shortcut for this commands ?

[limber portal]

What do you mean by a shortcut?

You could bookmark certain pages in your browser

[cosmic osprey]

ight

[dense apex]

#sos

[limber portal]

Do you need ticket tool help?

[restive surge]

For Premium, does Full Customization include things like customizing the bot name, avatar and status, as well as removing all branding?

[restive condor]

Hey there! See below

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[restive surge]

Once Whitelabel is released, do you know if it will affect the price of Premium?

[restive condor]

Unfortunately, we don't know until its release or until it's shared by Team Leads

[restive surge]

And I am safe to assume that there is no determined time table on the Whitelables.

[restive condor]

Correct

[humble sequoia]

About ETA

We don't provide any kind of ETA for the release of updates to the bot due to the changing nature of the development process. Thanks for being patient and choosing Ticket Tool!

[restive surge]

Awesome thanks.

[buoyant karma]

yes, and no im not, its a correct bot

[restive condor]

Go ahead and run $debug or /debug please

In that same channel

[buoyant karma]

i did.

it just did nothing but deleted my $debug message

[covert swallow]

The bot cant send messagese, embed links, or attach files in that channel

[buoyant karma]

hmm

ill fix that

fixed.

everything said ✅

[covert swallow]

Does /setup work now

[quaint phoenix]

no one is helping me on how I can rank up to be managemeant

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[limber portal]

^^

[quaint phoenix]

what do i do

[limber portal]

We cannot help you here

[quaint phoenix]

who can

[limber portal]

We do not know

[jade topaz]

hey so
how do i change the form embed thingy
?
the color

[limber portal]

Can you send a screenshot of what you want to change?

[jade topaz]

the embed color on the side

[limber portal]

You’d have to disable the auto addition of the answers embed and attach your own in the panel message (dashboard > panel configs > messages > panel message)

[jade topaz]

i did that but now the boxes arent there

i liked the boxes

[limber portal]

Add ``` as markdown around the variables

[jade topaz]

HELLO, I wanted to know where I can ask about a problem that is happening and I don't know where to ask

[restive condor]

Hey there! You can ask here 😄

[jade topaz]

ok

Hello, I wanted to ask that I cannot increase my rank with the /rank command in survival survival Earth, my user is ismael888, I hope they solve it

I was stuck at level 1 and I have already played more than 50 hours and I want to be the precedent of France

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

Wrong server 😅

[jade topaz]

aok sorry

[restive condor]

No worries

[lament birch]

does anyone know how to fix transcripts not being logged, i set them to a channel when the bot can view and type but its not sending

[restive condor]

Hey there! Are you using the TRANSCRIPT button whenever a ticket is closed?
Auto-transcripts are a premium feature

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[vital holly]

Is there a way to set a variable that counts ticket across all panels rather than individual panels having their own count?

Looking to track tickets based on a ticket number but I have several panels and the {count} variable only counts per panel so I end up with duplicate ticket numbers, anyone know of a solution or variable that will work for what Im looking for?

[limber portal]

thats not currently a feature

[vital holly]

Copy, ty for the response

[iron night]

Gave +1 Rep to @limber portal (current: #20 - 232)

[zinc raptor]

What are the payment methods to get ticket tools premium

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[zinc raptor]

Only dollars ?

[idle flint]

You can purchase through Discord ^^

We also have options for Paypal, BTC and LTC

[zinc raptor]

What u mean about through discord

[jade topaz]

.

[idle flint]

If by dollars you mean general money (currency?) then yes, but you can purchase it using whatever currency is your local currency, as long as it equates to the USD amount specified.

[idle flint]

You'll need to buy the subscription from a computer or on the Application Directory

It is in the embed above 🙂

[zinc raptor]

Do u accepte dinar Libye

[idle flint]

with the link to the app directory

[zinc raptor]

Ok im not from Libya thnx

[idle flint]

No. only Discord Subscriptions, Paypal, BTC or LTC.

[zinc raptor]

Hmmm

[idle flint]

Technically actually, yes, as Dinar Libye is just a currency, just the same as US Dollars or British Pounds. But we dont accept payments directly in Dinar Libye, you would need to purchase through either the Discord App Directory or using PayPal, BTC or ETC.

[jade topaz]

Is there any of the support team online?

[scenic plinth]

7 of them, yes.

[jade topaz]

Can someone answer me in my ticket

[scenic plinth]

The one you closed?

[jade topaz]

I opened it again in en

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[tacit cedar]

I have my ticket bot in and our admins can all see the react to open a ticket option. Normal guild memebers can see the channel, but when they click on it they cant see the box to react to open a ticket.

[idle flint]

Make sure that your normal members have the "Read Message History" permission, otherwise they wont be able to see previous messages in the channel (including the ticket panel)

[idle flint]

Forgot to hit "reply", so here is your ping 🙂

[tacit cedar]

Thank you for the reply. I changed thier permissions to that and they are still unable to see it?

[iron night]

Gave +1 Rep to @idle flint (current: #24 - 182)

[idle flint]

Can they see anything in the channel ? And just to confirm, you are talking about the ticket panel (where they would click the button to create a ticket)

[tacit cedar]

Ahhhh, apologies. They were using it and mobile and hadn't closed and opened their discord again after the change. It seems to be working now, thank you!

[idle flint]

ah perfect!

[vital holly]

Is there a way to edit the "You don't have permissions to use this." message when a user is denied the ability to use the ticket feature to insufficient roles?

[idle flint]

Unfortunatley, no

[vital holly]

Unlucky, ty for the speedy reply.

[iron night]

Gave +1 Rep to @idle flint (current: #24 - 183)

[round elm]

Hello, can I use TicketTool bot in 2 different channels?

[pseudo ravine]

Hey there. If you're referring to the panel messages, yes

[round elm]

can you join in some voice for a bit?

[pseudo ravine]

Unfortunately not

[round elm]

Can you explain me how to do it?

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[round elm]

I already do it in 1 channel, but I want to add this pannel in 2 different channels

[pseudo ravine]

You just need to re-send the panel to the different channel

[stuck rampart]

Help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[zinc raptor]

How to add questions when a user open a ticket

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[idle flint]

See above 🙂

[ionic path]

Hello! I have the dropdown menu for my ticket creations, and for three of my panels, I have set it up so only members with the "Staff Members" role can open them (Dashboard, Buttons, Create Ticket, Allowed Roles). But today a user that didn't have that role was able to create a ticket.

[gilded verge]

Heyo, since you already have allowed roles then we just need to add everyone into Disabled Roles
example of what i mean:

[ionic path]

Ohh okay, thank you!

[iron night]

Gave +1 Rep to @gilded verge (current: #5 - 511)

[latent swallow]

How can I add someone to the ticket?

[ionic path]

You can use the $add command

[jade topaz]

can i switch premium in servers?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[jade topaz]

how do i make the person who made the ticket name pop up in the ticket name

like the channel name

just keeps showing user id

@pale pilot

ok

mb

[restive condor]

Hey there! Use {username}

$pc 934607513490448384

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @wicked breach. You have now been given the <@&535595160189403136> role!

Found 22 servers in total and 1 with premium and permission

[restive condor]

There's your premium role

[jade topaz]

i tried that

still created channel with user ID

nvm

worked lmaoooooooooo

[restive condor]

Glad to hear, is there anything else we can help you with?

[fathom mulch]

hello

[humble sequoia]

https://nohello.net/

[jade topaz]

The dropstyle is not working

How to make this work

[limber portal]

You need to insert text into the display (Required) box

[jade topaz]

Placeholder?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[limber portal]

Check the example ^^

[fathom mulch]

hi

i need help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[median halo]

How can I use another bot to do tickets with Ticket tool?

[limber portal]

You can add bots that ticket tool is allowed to respond to in dashboard > server configs

you would then need to enable command style and have the bot run $new userid with whomever is having a ticket made for them

[median halo]

can you explain this part please?

[humble sequoia]

Command Style Tickets!

Command Style Tickets allow you to open tickets VIA the $new or $ticket commands. This feature also allows you to open tickets for people, by using the aforementioned commands with the user's ping or ID.

You can enable this feature by heading over to your server's dashboard. Then head over to Panel Configs ➞ Settings ➞ Command Style Tickets. (GIF below shows you how to get to it as well).

This section of the panel settings also contains the following features

• Bypass channel list and watch all of them → when you enable this option, Ticket Tool will create a ticket whenever someone uses the $new or the $ticket command in a channel it has access to .

• Channel to monitor for command $new and $ticket → This is the opposite of the previous option, you can actually select in which channels Ticket Tool should look for the $new command instead of looking in the whole server.

• Delete command after creating ticket → If enabled, Ticket Tool will delete the command (whether it's $new or $ticket) a few seconds after you run it.

[limber portal]

^^ this?

[median halo]

Thanks

It wasn't there in the docs so this helped a lot

[limber portal]

no worries

[glacial lava]

Looks like a possible bug with the bot?

[pseudo ravine]

Hey there. Could you please run the /debug command in that ticket

[glacial lava]

https://discordapp.com/channels/509192800865353738/662692902245498910/1196159424453156864

[pseudo ravine]

Which button were you trying to press?

[glacial lava]

tried closing the ticket, then hit transcript but it showed the failure, hit cancel then close again

Now when trying to get the transcript its acting like theres no channel set

[pseudo ravine]

There isn't one set for that panel

[glacial lava]

https://tenor.com/view/shit-leslie-jordan-gif-11334450875675318506

thanks for the help haha

thanks @jade topaz

[iron night]

Gave +1 Rep to @cloud ridge (current: #286 - 1)

[glacial lava]

@pseudo ravine

[pseudo ravine]

You're welcome, glad I could help!

[woeful parrot]

How can this be done?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Hey there! See above

[woeful parrot]

Can you display it in Arabic better

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> قائمة الخيارات / Drop-down

تحل قائمة الخيارات محل الأزرار الموجودة في رسالة لوحة التذاكر الخاصة بك وتستخدم القائمة مع جميع اللوحات الخاصة بك. لإعداد هذا، توجّه الى إعدادات اللوحة، وحدد لوحة التذاكر الرئيسية.

<:Numbericons1:1018864164032225340> تمكين نمط الخيارات

أولًا، عليك تفعيل نمط الخيارات. وبعدها يجب عليك إضافة عناصر في محرّر الخيارات. الآن يمكنك البدء بتعديل الخيارات الخاصة بك!

<:Numbericons2:1018864168041971712> محرر الخيارات

كل سطر في محرر الخيارات يمثّل سطر من قائمة الخيارات على الدسكورد. يمكنك إضافة المزيد من الخيارات، بواسطة الضغط على

أولًا، عليك إختيار لوحة تذاكر. هذه هي اللوحة التي سيفتح لها هذا الخيار تذكرة.
لا تقم بتحديد نفس اللوحة مرتين. يجب أن يكون لكل خيار لوحة مختلفة

وبعد ذلك يمكنك وضع عرض. هذا هو عنوان هذا الخيار وسيظهر في قائمة الخيارات. يمكن تعيين الوصف مباشرة بعد ذلك، والذي سيكون أسفل العنوان باللون الرمادي.

بالإضافة إلى ذلك، يمكنك تحديد رمز تعبيري (إيموجي) سيتم عرضه أمام كل خيار. يمكنك إما إدخال معرف الرمز التعبيري يدويًا أو تحديده في أداة التحديد.

المشاكل الشائعة ⚠️

• اللوحة لا تعمل؟ تأكد أنك قمت بإدخال رمز تعبيري صحيح.
• الخيار لا يظهر؟ تحقق مما إذا كان هناك خياران لهما نفس اللوحة في محرر الخيارات.

$ardropdown

[restive condor]

There we go

[woeful parrot]

Thanks

[iron night]

Gave +1 Rep to @restive condor (current: #31 - 99)

[azure plover]

I want to do this

You can make a choice for which one

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[echo yacht]

@azure plover Check the info above ⬆️

[woeful parrot]

I didn't know if there was a clip explanation?

[restive condor]

Unfortunately, we currently don't have any offical video tutorials but I'm sure you can find one online

We can guide you through the process step by step if you'd like, via chat#🎫│make-a-ticket (We have an Arabic Support Team)

[buoyant karma]

How do i make the bot automatically change the ticket name to something like #support-0001

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[ionic path]

@buoyant karma ↑

Sorry, wrong one

This is a premium only feature. Dashboard → Ticket → Ticket Opened channel name

[buoyant karma]

Oh! thats fine

ill have my staff check it before claiming it 😭

ty tho

[ionic path]

No problem!

[buoyant karma]

thanks @ionic path

[iron night]

Gave +1 Rep to @ionic path (current: #72 - 14)

[ionic path]

:3

[buoyant karma]

heres a point for u :3

[buoyant karma]

Sorry, i have another issue

I set up the logs and did some testing, And they wont do logs.

[limber portal]

Are you sure you set them up for every panel?

[buoyant karma]

yep i did.

every single panel.

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[buoyant karma]

and ticket has all perms he needs for the category and ticket logs

Did that. still wont work

[limber portal]

Can you send a screenshot of dashboard > panel configs > logs?

[buoyant karma]

okay!

is it because i did it with myself?

when i created ticket and does some testing, it didnt even log anything

[fathom mulch]

hi

how to do like that??

[restive condor]

Go ahead and run /debug in ticket-logs

[restive condor]

Hey there! See below

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

We have the tag in Arabic as well, if you'd like

[buoyant karma]

https://discordapp.com/channels/509192800865353738/662692902245498910/1196202480636276876

[restive condor]

Looks good
Go ahead and open, close and delete a ticket and see if any of the actions are logged

[buoyant karma]

ok ill try now

yeah it worked!

[restive condor]

Glad to hear, have a nice day!

[buoyant karma]

how do i add point?

😭

thanks danielvf_

[restive condor]

Just ping the user you're trying to thank

[buoyant karma]

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #31 - 101)

[restive condor]

Appreciate it 🫶

[buoyant karma]

np!

[bronze crane]

How is it when i make changes this doenst update in my ticket discord?

For example, this is my setting

i get the message that it had 1 hour ago

[pseudo ravine]

Hey there. Could I get the server ID

[molten star]

Is it possible to get a command for moving tickets? (/move [category])

And is it possible to get only the 2e message? (With the transcript link)

[shut bolt]

As of now this is not a command sadly but it's been suggested already

[shut bolt]

What do you mean by

2e message

[molten star]

I mean this one only

And not this one

[shut bolt]

That's phisically impossible. The image you are pointing out is the file itself, without there wouldn't be a link to direct to 😅

[molten star]

ah

Ok thanks for the info!

[molten star]

Can i edit this message?

[loud goblet]

Is there a command to reset the ticket count?

So when I create a ticket I get #0001 and 1 more is added every time I create a ticket

But I would like to know if there is any command to reset that count

[shut bolt]

In your Panel Configs there is a grey button that says Set Count

[loud goblet]

Uh, I didn't pay attention to that, how silly lol

Thx

Sry

[shut bolt]

No problem

[loud goblet]

How do you register tickets?

How do you keep a record of when someone opens and closes a ticket?

[tardy hinge]

Is tickettool able to do quest like if this then that buttons?

In example if I provide text with multiple buttons

Behind each button I can include more text and drop downs similiar to the automated support here.

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[modern gorge]

is there a way, for when a ticket is closed, to dm the person who opened the ticket a transcript of it?

[echo yacht]

Yes, go to our Dashboard Panel Configs > Transcripts > Direct Message Transcript > select Closed

[sour loom]

How i can make a Time Variable?

[humble sequoia]

Supported Variables

- Note: Remove the ! from all of the variables for proper work

{!server.name} ➞ Name of the server
{!server.id} ➞ ID of the Server
{!server.icon} ➞ Direct URL to the Server's Icon
{!server.banner} ➞ Direct URL to the Server's banner, if available

{!channel} = <#channel> ➞ Channel link of the current channel
{!channel.name} ➞ Name of the current channel
{!channel.id} ➞ ID of the current channel

{!author} = <@user> ➞ Mention of the user triggering this message
{!author.name} ➞ Name of the user triggering this message
{!author.id} ➞ ID of the user triggering this message
{!author.nickname} ➞ Nickname of the user triggering this message
{!author.icon} ➞ Direct Url of the profile picture of the user triggering this message
{!author.tag} ➞ 4 digit tag (discriminator) of the user triggering this message
{!author.full} ➞ username + 4 digit discriminator of the user triggering this message```
```diff
- Note: The variables below are meant to be used within ticket messages, or tags triggered within tickets

{!panel.count} ➞ The current count number of the panel 
{!panel.name} ➞ The name of the panel
{!panel.ticketLimit} ➞ The current limit of the panel

{!ticket} = <#channel> ➞ Channel mention of the ticket
{!ticket.id} ➞ Channel ID of the ticket

{!ticket.user} = <@user> ➞ User mention of the ticket user
{!ticket.user.name} ➞ Name of the ticket user
{!ticket.user.id} ➞ User ID of the ticket user
{!ticket.user.nickname} ➞ Nickname of the ticket user
{!ticket.user.icon} ➞ Direct Url of the profile picture of the ticket user
{!ticket.user.tag} ➞ Tag / Discriminator of the ticket user
{!ticket.user.full} ➞ Username + Discirimator of the ticket user```

_ _

_ _

Additional variables

Roles can be either
{@role name} or {role ID}

{create.reason}
{claim.reason}
{close.reason}
{delete.reason}
» Reasons for a given action

Transcript Variables

{!ticket_name} ➞ Name of the ticket
{!panel_name} ➞ Name of the panel
{!transcript_url} ➞ File link of the transcript

Hide Link under blue text:

[Click me](https://tickettool.xyz) ➞ Click me

Time Variable
Sends the current unix time in seconds. Optionally add or remove seconds

<t:{!time?m=+43200}:R> ➞ <t:1705335133:R>
<t:{!time?m=-43200}:R> ➞ <t:1705248733:R>
<t:{!time}:R> ➞ <t:1705291933:R>

_ _

<t:1641006000> ➞ <t:1641006000>
<t:1641006000:f>➞ <t:1641006000:f>
<t:1641006000:F> ➞ <t:1641006000:F>
<t:1641006000:D>➞ <t:1641006000:D>
<t:1641006000:d> ➞ <t:1641006000:d>
<t:1641006000:t> ➞ <t:1641006000:t>
<t:1641006000:T> ➞ <t:1641006000:T>
<t:1641006000:R> ➞ <t:1641006000:R>
» You can use https://hammertime.djdavid98.art/ to create custom dates/times

[echo yacht]

@sour loom

[loud goblet]

How can I have a log channel of when someone opens and closes a ticket?

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[sour loom]

its not working

[idle flint]

Are you able to provide what you have used?

[sour loom]

ye

[sour loom]

and how can i used Timestamp in 12 hours?

example 15th. jan 2024 2 p.m also 14:00 h

[idle flint]

» You can use https://hammertime.djdavid98.art/ to create custom dates/times

If you jump into the Hammer Time link above, you can create custom date/times that suit you

[sour loom]

but only for 1 time

i need this <t:{time?m=+43200}:R> but not in hours, i need it in date and hours

[sour loom]

this is obly a one time what i can create i dont need that i need the Variable <t:{time?m=+43200}:R> (12hours) but not shown as an hour but as a date with time

[idle flint]

Okay, so use this, but instead of having the R at the end, have f (or whatever variable creates a time stamp that suits you from the list above). You can see there are lots of different variables: f, F, D, d, t, T, R

[sour loom]

ahh

[sour loom]

ok thx

[iron night]

Gave +1 Rep to @idle flint (current: #24 - 184)

[sour loom]

thx

[jade topaz]

how can i change with premium ticket bot name and profile pic

[sour loom]

u cant

[jade topaz]

oof

[idle flint]

You can change the nickname, just not the profile pic

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[sour loom]

only as a nickname

not like a custom bot

[jade topaz]

ty!

thanks @sour loom @idle flint

[iron night]

Gave +1 Rep to @sour loom (current: #178 - 2)

[jade topaz]

thanks @idle flint

[viscid jasper]

Im having trouble with regex case sensitivity? Its acting case sensitive even though I have it unchecked. I've tried using normal regex flags like /i or (?i) but i dont think theyre available in whatever kind of regex is being used.

for example, this command trigger will only trigger if it is in all lower case like it shows there. it wont work with any caps. I have tried $debug and clearing the cach. Am i doing something wrong?

[limber portal]

I can’t help massively as I’m not over familiar with regex, but it’s probably a problem with that

For more in depth help I’d advise you #🎫│make-a-ticket

[gilded verge]

no ping but that's not how regex works (as in your screenshot), please make sure you read the docs of it in https://docs.tickettool.xyz/dashboard/custom-commands#command-trigger 🥺
but if you want normal text then change to strict

[viscid jasper]

yeah the screenshot was bad, i actually have a library of about 100 phrases seperated by boundaries in the field. the screenshot was an afterthought. Imagine it says \b(?:can i get some help|can i pls get help)\b or something

thats mb

[gilded verge]

oh

[viscid jasper]

i really appreciate it though! i went ahead and opened a ticket because I think its something with the flavor of regex

im familiar with .NET regex idk what they're using in this

[gilded verge]

awww what a pity i couldn't be with you faster 🥺
but if you want to do it as you please, then i found that you can use: ^can i get some help$
and as for explanation:

1. ^ asserts the start of the string
2. can i get some help matches the exact phrase "can i get some help"
3. $ asserts the end of the string

[viscid jasper]

this does work but im still having the issue of case sensitivity

[gilded verge]

i used these options and it doesn't execute for uppercases 🤔

[viscid jasper]

yeah same

[gilded verge]

wait a moment, maybe i misunderstood something then...
processing...

[cinder violet]

Hey, I'm trying to get TicketTool to be able to add members to our tickets but when I try to use the /add member <name> command, it just responds saying 'Missing Permissions'. Was wondering if someone could be a bit more specific to let me know what is missing and where?

[gilded verge]

let's try again, so I understand that you would like it to also detect capital letters? because now it only detects lowercase letters, so it's correct

[gilded verge]

Hey, could you please run /debug command in your server and provide the link which bot shows you?

[viscid jasper]

yes, and i tried the regex flags I know but it just caused it to not work entirely. stuff like /i (?i), etc

[cinder violet]

https://discordapp.com/channels/509192800865353738/662692902245498910/1196375178318462998

[gilded verge]

seems like everything should be correct, gimme few mins, i'll try something ^^

[cinder violet]

thank you

[gilded verge]

i need little more time since currently im trying to check what happened with permissions...

[cinder violet]

no worries at all, take your time, friend. 🙂

no rush on my part

[viscid jasper]

miroxik im going to head to bed, thank you for your help thus far

[gilded verge]

solution has been found, after some testing i assume that Ticket Tool in your server do not has administrator permission (which is not required ofc) so to fix our problem, please edit your category, go to permissions and add Ticket Tool's role there with these three:

[cinder violet]

I added “Manage Permissions” to the category and then manually adding it to the open ticket and it worked. But I just made a brand new ticket and the permission didn’t carry over.

Let me check the dashboard also since TicketTool is being added as a member exemption not a role.

[gilded verge]

now i found that we just had to mark this case sensitive to make it work as you showed there 🥺 ...

[gilded verge]

when i checked it, i also think something happened with bot's permissions so i know what you mean, could you please #🎫│make-a-ticket and ask Staff what might have happened? ^^

[viscid jasper]

That’s funny, you’d think it would be the opposite, thank you! I’ll try it out tomorrow :)

[iron night]

Gave +1 Rep to @gilded verge (current: #5 - 512)

[cinder violet]

Sure, thank you!

[iron night]

Gave +1 Rep to @gilded verge (current: #5 - 513)

[gilded verge]

already checked for you ❤️

[viscid jasper]

Awesome! My goat :,) 🐐

[honest coral]

Cool

[toxic aurora]

how do i give vertain roles access to manage tickets

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[gilded verge]

@toxic aurora,

[toxic aurora]

alr ty

[iron night]

Gave +1 Rep to @gilded verge (current: #5 - 514)

[elfin maple]

Comment on met des emoji nitro ?

[sturdy hare]

Morning, does anyone know what is giving me this error: Ticket Tool
BOT
— Today at 7:12 AM
Failed: Invalid Form Body components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[atomic solstice]

your emoji name in the button is incorrect

check the buttons in the panel you are having issues with

[sturdy hare]

Emoji name?

[atomic solstice]

and make sure the emojis are correct

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[atomic solstice]

here ^^

[sturdy hare]

@atomic solstice Oh my goodness! I was pulling my hair out for the last hour! THANK YOU!!!

[iron night]

Gave +1 Rep to @atomic solstice (current: #21 - 222)

[atomic solstice]

no problem 😉 glad you solved it

[sturdy hare]

My sanity thanks you very much!

[atomic solstice]

[meager lodge]

Hello everyone,

is there some way to send a transcript on close to multiple people at once? Either as a command or other option?
I've seen the transcript command however that does only support one user at a time :(

[limber portal]

Hey there,

The most you can do is have it saved to a channel and dmd to the ticket creator (requires premium)

[meager lodge]

Premium is not a problem as I do have it.. not sure why it does not show on my roles.
We currently do have the situation where the ticket creator is one of our support staff and adds the 1-4 people in ticket he created. But I'll guess $transcript mentionedUser is the best bet we currently have

[limber portal]

$pc 255667200264896512

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @meager lodge. You have now been given the <@&535595160189403136> role!

Found 20 servers in total and 1 with premium and permission

[limber portal]

Yep, does seem like the most you can do right now

[elfin maple]

What not show my panel

[limber portal]

Press the sync button, it’s found on the sidebar you can open with the button on the top left

[elfin maple]

don’t work

[ionic yoke]

hi, is there any command that allows me to give a user a certain role when they open a ticket?

[restive condor]

You seem to be all sorted, correct?

[restive condor]

Hey there! No, there's no command but you can automatically give roles on ticket creation (Dashboard > Panel Configs > Ticket) premium feature

[ionic yoke]

okay thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #31 - 102)

[restive condor]

No problem

[velvet latch]

Hi, is premium account based or server based?

Can the server owner buy premium then I can work on the bot?

[limber portal]

Premium is server based. Once premium is attached to the server, anyone with dashboard access can edit the premium features

[spare gale]

I can not redeem my key on the website...

I just redeemed my 134 days of premium through the bot. I saw I was a little late, but the key is not working either. It says it has been discontinued...

[gilded verge]

#📣│bot-news message

[shut bolt]

You can have the white bot with premium features however it's great having the premium bot as when there are outages, which aren't that common, the premium bot is rarely affected by them :D

That's a wise choice

That way you don't need to resend panels :D

[scenic plinth]

There, and please don't ping staff for things like that especially.

[high smelt]

why not working to verify

[pulsar raptor]

hello i want ask something i try go to the game meredian and i cant why?

yes i try have ticket and i cant play the game why i ask here

and i wiwh for help

wish

i am woman

ok thanks for the help goodnigh

[loud goblet]

Hello, on other servers I saw that when you create a ticket, the bot sets its embed message, how is that done?

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[gilded verge]

Hey @loud goblet, should help you

but if i misunderstood, let me know ^^

[loud goblet]

Sorry, that's not what I meant.

What I was referring to was that, when someone creates a ticket, the Ticket Tool bot, it is like the embed message that it sends, that same bot, sets its message

I would like to know how that is done.

If you don't understand me, please tell me.

To help me understand better, the embed message is put in "pinned messages"

[shut bolt]

Correct

[loud goblet]

So that's what putting the bot's embed message in "pinned messages" does?

[pseudo ravine]

No, it's completely different

[loud goblet]

Honestly, I don't know if that's what I want to know.

[pseudo ravine]

Are you wanting to know how to edit it?

[loud goblet]

I just want to know if there is a command or some configuration so that the Ticket Tool bot can put its embed message in "pinned messages"

Obviously the bot's embed message is when someone opens a ticket

[pseudo ravine]

Dashboard > General > Auto Pin Ticket

[loud goblet]

On the Ticket Tool page, right?

[pseudo ravine]

Yes

[loud goblet]

I hope this is what I'm looking for, thank you very much anyway.

[iron night]

Gave +1 Rep to @pseudo ravine (current: #13 - 315)

[pseudo ravine]

You're welcome, glad I could help!

[loud goblet]

[untold cave]

Ok, so I've got a problem. I invited Ticket Tool to my server, and by all means the bot is there, but it doesn't register as a server in my Ticket Tool servers list

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[shut bolt]

Follow this guide on how to troubleshoot this situation :D

[untold cave]

Thank you!

thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt (current: #1 - 1238)

[shut bolt]

[untold cave]

Ok, second question, I'm trying to edit messages, it won't let me, like, I can't click on any of the fields

[shut bolt]

The fields you can't click on are likely premium locked

Let's say you are editing the Ticket Message, you can edit the Message Content and the embed's description

[untold cave]

That's the problem I'm running into though, like

The only field of these I can edit is the bottom one

Are all of them premium otherwise?

[shut bolt]

The field you can edit there is the Embed's description which is indeed the one (besides message content) you can edit while having a free server

[untold cave]

It uhhh, won't allow me to click on message content either

[shut bolt]

Oh wait I just saw the message oops

For Panel Message it's only the embed description, ticket message does allow message content

[untold cave]

Ah, got it

[polar totem]

هلا

[slender parcel]

Hello

I need help

With a gang

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[woven heath]

I need help for refund

[humble sequoia]

━━ Joyboy's inquiry has been moved to a ticket ━━

[jade topaz]

How do I enable form using the $new command? Is there no way?

[humble sequoia]

Command Style Tickets!

Command Style Tickets allow you to open tickets VIA the $new or $ticket commands. This feature also allows you to open tickets for people, by using the aforementioned commands with the user's ping or ID.

You can enable this feature by heading over to your server's dashboard. Then head over to Panel Configs ➞ Settings ➞ Command Style Tickets. (GIF below shows you how to get to it as well).

This section of the panel settings also contains the following features

• Bypass channel list and watch all of them → when you enable this option, Ticket Tool will create a ticket whenever someone uses the $new or the $ticket command in a channel it has access to .

• Channel to monitor for command $new and $ticket → This is the opposite of the previous option, you can actually select in which channels Ticket Tool should look for the $new command instead of looking in the whole server.

• Delete command after creating ticket → If enabled, Ticket Tool will delete the command (whether it's $new or $ticket) a few seconds after you run it.

[limber portal]

Check above for how to enable it in general.

There is no way to tie forms to it

[proud lotus]

i need help how to i remove roles from the tiket bot?

[quick void]

hey how do i ping a certain role on ticket creation?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[idle flint]

This should help ^^

[quick void]

okay ty helped. Didnt find the Role ID but i dont need it apperntly

thanks @idle flint

[iron night]

Gave +1 Rep to @idle flint (current: #24 - 186)

[quick void]

how did u manage to get this symbol | to yourt channel names? whenever i try it jsut skips the

hm okay doesnt work for me unforunatly ty tho

got it thanks

thanks @spare gale

[iron night]

Gave +1 Rep to @spare gale (current: #288 - 1)

[sinful coral]

Please tell me the form variable command.

[limber portal]

{create.form.x}

[sinful coral]

thank you

[twin thorn]

hello

[tall jay]

hi how can I pay with crypto currency

[boreal venture]

Hi, I'm having a problem. I have a dropdown and I added an option, but it won't update on the panel.

I've tried updating through a message link, and tried sending it again where by sending it again it gave me an error saying it doesn't have permission to send messages, even though it does...

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[restive condor]

Hey there! May you run /debug in the channel where you'd like the panel to be sent in?

[boreal venture]

Alright

[boreal venture]

https://discordapp.com/channels/509192800865353738/662692902245498910/1196844431911960606

[restive condor]

Looks good, two seconds while I double check your setup

[restive condor]

May you #🎫│make-a-ticket for my colleagues to look into your issue 🙏 As I won't be available for an hour or so
My apologies for the inconvenience

I can create one for you if you'd like

[astral solar]

How do I cancel an order with rabbit tech?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[iron night]

Gave +1 Rep to @astral solar (current: #288 - 1)

[grim pilot]

Will the html always be there? Even if I delete the transcript embed/post, but copy the html, will it always be there for looking back at it.

• Would this also be the same for using Direct Link to make an html file?

Basically, I want to have those transcripts moved to separate threads that I have for applications that those tickets were used for. I plan on moving those embeds for application transcripts into the same channel as the application form is sent to, so I can better keep track of stuff. But unfortunately, I can't do that with the older transcripts since they already had a channel they were being out in.

[loud goblet]

What do you mean by 10 minutes? and what is the difference?

[limber portal]

The direct links now expire after 14 days as per #📣│bot-news.

The html files will never expire once downloaded

[limber portal]

Hey, this means that users without premium can only have 10 tickets per minute made in their server

[midnight stag]

If I configure the bot using premium functions, when the trial period is over, will these functions still be active or not?

[loud goblet]

I mean, can they create 10 tickets per minute?

[midnight stag]

ok, ty

In this case, I'm only using the custom channel names function. When the trial is over, will they revert to "ticket-xxxx"?

bruh, ty for helping

thank @spare gale

[iron night]

Gave +1 Rep to @spare gale (current: #178 - 2)

[orchid anchor]

hello someone help me

[agile stream]

Yes, with the regular bot, ten tickets can only be created in a minute.

[orchid anchor]

how do u fix Transcript failed to save to ⁠No Access Transcript channel #transcript missing permission

okie

wait

[loud goblet]

After 1 minute, can you create 10 tickets again?

[agile stream]

Yes.

[loud goblet]

uh, thx bro

[iron night]

Gave +1 Rep to @agile stream (current: #125 - 4)

[agile stream]

It depends on the server really, all servers can be different.

[agile stream]

You're welcome, thanks for reaching out!

[iron night]

Gave +1 Rep to @loud goblet (current: #289 - 1)

[loud goblet]

yes, but you know what's the worst, they can only create one ticket at a time LOL

[agile stream]

Panel Configs -> Limits

https://tickettool.xyz/manage-servers

[humble sequoia]

How do I limit the number of tickets a user can create?

There are mainly two ways to limit how many tickets an individual user can create:

Global Limit

You can restrict the amount a user can open across all your panels by following these steps:
> 1. Go into your Dashboard
> 2. Open the Server Configs tab
> 3. Update the Global Ticket Limit field
> 4. Save changes

Panel Limit

Secondarily you can also set a limit per panel, meaning that a single user can open a certain amount of tickets on the given panel. Note that the Global Limit takes precedence upon Panel Limit, to set the latter follow this procedure:
> 1. Go into the Dashboard
> 2. Open the Panel Configs
> 3. Open the Limits options menu
> 4. Update the Open tickets each user counter
> 5. Save changes
When the Open tickets all users limit is hit, users won't be able to create more tickets.

[loud goblet]

It is not necessary, because I do not want my channels to be flooded with tickets.

also thanks

[agile stream]

You're welcome, please note the limit of 10 is for the whole server.

It's not based off of one user.

[tender fox]

Help, why has the translation been hanging for a day?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[loud goblet]

Yeah, I'll keep it in mind

[agile stream]

Excellent, feel free to reach out here if you have further questions or issues!

[loud goblet]

Isn't that the maximum ticket count amount?

I mean, if, for example, it reaches the maximum of "channel #1000", no more tickets can be opened?

[pseudo ravine]

No, it’ll be 10000

Yes

[loud goblet]

yes

💀

[pseudo ravine]

That’s different

[loud goblet]

I mean, the limit of open tickets in my case is 1000?

[grim pilot]

When I press direct link it also makes the html file pop up next to it.
IS that the one that expires?

[loud goblet]

And the recommended amount would be 1?

or how much?

uh

I am left with 1000 open tickets

lol

What is it used for?

lol

how do you do that?

[vital holly]

Anyone know how to update payment details for premium, need to switch cards.

[loud goblet]

no problem bro

And how do I prevent a mutated user from creating tickets?

I think I can understand lol

[vital holly]

Not seeing an option for updating card details.

[loud goblet]

here?

thx bro

[iron night]

Gave +1 Rep to @spare gale (current: #143 - 3)

[vital holly]

Got it cheers

[iron night]

Gave +1 Rep to @vital holly (current: #289 - 1)

[vital holly]

thanks @spare gale

[iron night]

Gave +1 Rep to @spare gale (current: #125 - 4)

[vivid jay]

في عربي؟

[restive condor]

English isn't really a requirement in this channel

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[restive condor]

[vivid jay]

Can I ask English here?

How can I do like this one inside the picture inside the ticket there are 3 boxes

I use translation. 😅

[vivid jay]

Do you see the picture?

I want to put 3 files inside one warning

Yes

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[vivid jay]

Thank you 😅🫶🏻

Thank you @spare gale

[iron night]

Gave +1 Rep to @spare gale (current: #117 - 5)

[mellow aurora]

How can I use emojis on my panel

like i want an emoji in my panel

<Blue_Arrow_Right:1159812009546747926>

that is not working

omg

now i got it

nvm

its working

but when i send it to my chanel on my Discord Server i dont got the emoji

yes sure

wait

he didnt has the acces then i enabled it but still not working

yes

no

one sec

look here its working

right

i gave him all permissions

yes

also

idk why

i gave him acces

yes

both

ik i enabled admin an use external emoji and stickers

still not working

😢

its like this when ill send it

ok

so what should i copy paste??

now it works

LOL

when i use that tickettool emojy its working but with mine its not working

where can i get the id?

the emoji is in my server G

yes

yes

u see on the panel it works but when i send it will not show upo

where can i get the id from the emojy

whats an backslash

now it works

thanks for you attention

Fr thx @spare gale

[iron night]

Gave +1 Rep to @spare gale (current: #106 - 6)

[lofty ocean]

Hola, I have a question...
Is it possible to require the user who creates a ticket to first enter information into the ticket?

For example, I know the panel can leave a message when the chat is created requesting it but can we require it before the channel is created.

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[limber portal]

^^

[lofty ocean]

Wow

thats service

[limber portal]

Glad I could help

[lofty ocean]

THanks

[limber portal]

check pins in #🤖│bot-spam

[iron night]

Gave +1 Rep to @limber portal (current: #20 - 233)

[errant widget]

Hi, is it possible to make the Ticket Tool panel "sticky", as in the latest message in a write channel?

Use case is we like having a public #help channel, but for those who require private help they could create a private ticket

[scenic plinth]

No

[random quail]

Is there a way to have a panel message in which there is a button AND dropdown to choose which panel to create a ticket for

[pseudo ravine]

Hey there. Unfortunately not, it has to be one or the other

[random quail]

I see

[narrow temple]

How do I add roblox information with the ticket bot

[late finch]

Hey there,
where can i find the chats of closed tickets?

[late finch]

I want to check transcript of old ticket

[limber portal]

In your transcript channel

[mortal mica]

Yo guys could you help me couse when i try to launch the game it says that login failed

And it says that my game failed to start

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[hollow quarry]

Hi. Try copy from https://www.prosettings.com/emoji-list/

select emoticon, ctrl+c and ctrl+v in panel

[mortal mica]

does any one know how to fix this?

[restive condor]

Again, you're in the wrong server

[mortal mica]

then which server?

[restive condor]

Unfortunately, we don't know

@sinful coral Please use {roleID}

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[restive condor]

And you cannot ping inside an embed, include the mention outside embeds

[round elm]

Hello I need help about my tickets. When someone create a ticket. The ticket is going in another category, how I can fix that?

[restive condor]

Hey there! May you run /debug in any channel within the category where tickets should be created?

[round elm]

No I didnt use any commands like this

[restive condor]

May you use it now?

[round elm]

No

[restive condor]

Please use the /debug command in a channel within the category where tickets should be created

[round elm]

Okay tysm

[pearl raft]

When I try launching nova/og fortnite it has a pop up message saying "having trouble updating presidio anticheat." Is their any possible way to fix that??

is therre anoyone who can help me??

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

I have a question about tickets, is there a way to have a person be invisible to the person who created the ticket but able to see the ticket

[pseudo ravine]

Hey there. Unfortunately that's not possible

They'll have to be visible to everyone who has access to view the ticket

[drowsy folio]

@humble sequoia

[empty lance]

How do you add multiple tickets to one panel?

Oh wait I think I got it

[steel basalt]

Here, check this out in case you haven't figured it out yet:

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[empty lance]

Yeah I got that part, but when I send the panel it's only showing up with one ticket on the dropdown menu

[steel basalt]

Hm, could you show me your setup?

[steel basalt]

Hm, could I bring you to a ticket and help you further?

[empty lance]

Please

[steel basalt]

Okie dokie.

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[compact fossil]

How to transfer prem to one discord to another?

[restive condor]

Hey there! How exactly did you purchase premium?

[compact fossil]

Purchase within discord by opening the bots profile - i believe

[restive condor]

Unfortunately, discord doesn't currently offer any option to transfer subscriptions between servers.

You will have to cancel your subscription and resubscribe on the new server

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

[compact fossil]

Thank you!

[clever kelp]

Hello! How can I control where in the server channel list tickets open?

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[clever kelp]

tysm :D

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #13 - 316)

[pseudo ravine]

You're welcome, glad I could help!

[spark marten]

Is there anyway to delete these mentioned roles with the thread style tickets?

[glad oyster]

How do I make all the tickets be in one pannel?

[random quail]

Does the bot reply to commands that are sent by another bot?

[steel basalt]

Nope. That's how they're added to the ticket.

[steel basalt]

I have answered this for you in the ticket you created. :)

[steel basalt]

Yes, but you need to give Ticket Tool the User ID of the bot's account.

[spark marten]

Thanks

[iron night]

Gave +1 Rep to @steel basalt (current: #45 - 32)

[steel basalt]

Server Configs > Scroll all the way down and insert the bot's ID into the field.

[random quail]

Thanks Greyson!

[steel basalt]

No prob, glad I could be of assistance. :)

[steel basalt]

Of course! Happy to help. :)

[umbral lintel]

hello, can i get a bit of help please? im new to ticket tool. is there a way to see when someone opens a ticket, witch channel its from? i have 4 ticket options on my server and i cant tell witch channel they come from.

[violet moth]

okay so my servers bot keeps saying "the application did not respond"

[maiden path]

how do i check transcript?

[limber portal]

Check your transcripts channel

[limber portal]

Can you run /debug please

[limber portal]

Add the {panel.name} variable in the ticket message, so you can see what panel it is

[compact fossil]

I made a command in a old server that would send a message asking if the ticket was resolved, im trying to remake this command but it isn't working and i've used all the same steps in the new server. Im in the dashboard (custom commands)

[limber portal]

perhaps you are thinking of the inbuilt $ca command?

it will send a message asking if they want to close the ticket, but it can be customised

[compact fossil]

my command is -check (named) and i have both tabs open from each server but its not operating on my new discord

[limber portal]

Can you send screenshots of the dash?

[compact fossil]

like this?

[limber portal]

Apologies I’ve been working and cannot help, please #🎫│make-a-ticket

[frosty kettle]

so i got the free trial for the tickets bot, but i dont see an invite button for the premium bot

found it nvm

also, can i get premium by voting for the bot?

[limber portal]

Not anymore, that’s been depreciated

[thick pike]

Hi, May I ask how do I remove permission of the ticket owner to close, delete and transcript the ticket created? Thank you.

[limber portal]

Dashboard > panel configs > buttons > [whatever button you want to restrict] > enable support team only

[thick pike]

Thank you so much for the help

[iron night]

Gave +1 Rep to @limber portal (current: #20 - 234)

[limber portal]

no worries

[frosty kettle]

Ah, so there’s no way to get it for free past the 7 day trial?

[limber portal]

the only possible way is through econemy in #🤖│bot-spam

economy

run .shop in there

[frosty kettle]

Oh

[limber portal]

otherwise the only other way to get premium is to pay

[frosty kettle]

Thanks

[frosty kettle]

Ty

Omg

[cyan ice]

Ok

[vocal leaf]

hello all

doen anyone now how to change this message?

"You don't have permissions to use this""

[fallow ingot]

You can’t edit the Ephemeral message sadly. Or do you mean how do you fix the “You do not have permission to use this” message?

[keen jasper]

I just invited ticket tool to a server where I'm mod and when i go to the website and log in it says that there isnt a server where ticket tool is on?

[ionic path]

Hey there! Try pressing the "Sync" button on your screen, and refreshing the page.

[keen jasper]

I did multiple times, i now also added the bot to my test chamber server and there it detected it fine. On the server I actually want it on I'm only a mod so i have admin rights, not owner rights, does that make a difference?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[keen jasper]

This is what i got

The application isnt responding

[pseudo ravine]

It’s missing either the View Channel or Send Messages permission inside the channel

Run the /debug command for me please

[keen jasper]

i think that was the problem

[keen jasper]

I still cant acces it on the website

[pseudo ravine]

Yes, Ticket Tool is missing the View Channel permission inside the channel

[pseudo ravine]

Your permission level is 0

[pseudo ravine]

Please read through this

[rustic pasture]

Question

[keen jasper]

Omg.. I see i dont have admin rights

thank you

[pseudo ravine]

You’re welcome, glad I could help!

[rustic pasture]

What host ticket tool uses..

[pseudo ravine]

Are you wanting to find a host for yourself? If so, you could google some

[rustic pasture]

In 2023 I still didnt find good host so😔

(Months and now been year 😔)

[round igloo]

@shut bolt hey could someone tell me all levels of permission within the command /permissionlevel?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[shut bolt]

Those three shown here :D

[round igloo]

i know u sent the message yesterday, i read it briefly but could u resend so i ss

thanks

[shut bolt]

No worries

Now it was on the right channel @scenic plinth

[round igloo]

another question. how do i get the dashboard role?

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jan 18, 2024, 6:29 PM

[rustic pasture]

(Life hard)

[ionic path]

Hello! This server is for TicketTool Support and only, we cannot help you with anything else, such as helping you find a host.

[sour cairn]

76561198271137672
my vip doesnt work in rustoria us medium

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[limber pasture]

Not showing ticket logs, Since last month.

[restive condor]

Hey there! What's your server ID?

Unfortunately you no longer have a premium subscription on that server, therefore tickets will not automatically transcript. Have you been manually clicking the transcript button or using the command in every ticket?

[oak tiger]

how can i see the log if the ticket has been closed??

[limber portal]

Do you have transcripts set up?

[oak tiger]

what is?

[flat gyro]

When I do /setup it says The application did not respond

[limber portal]

Can you do /debug please

[flat gyro]

Did that

Said the same thing

[limber portal]

The bot is missing the send messages permission in that channel

[flat gyro]

Ohhh

Thank you

[limber portal]

Np

[shut crown]

Is there someone help me?

@limber portal

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[pseudo ravine]

Please don’t ping anyone for support

[mental thicket]

It's yours text?

[shut crown]

I want to solve my problem

[dire wasp]

Sos

[pseudo ravine]

Hey there. Most likely that server is using our scheduling feature, which can include a custom message if you try to make a ticket outside of schedule hours