🆘│community-support

[idle flint]

See the embed above. Clicking the button should give an ephemeral message to the person who clicked it, that contains the link for you to click on to go see your transcript (a longwinded way to view your transcripts, but that is due to Discords changes indicated above).

You are in the wrong server. This is the support server for the Ticket Tool discord bot only.

Check your permissions on the Dashboard (Panel Configs > Permissions). Specifically, look at the permissions you have set for "Everyone Open".

If you need more help, let me know or head to #🎫│make-a-ticket

[cosmic pond]

Ohhh I didn't see the ephemeral message because it disappears when I scroll down for whatever reason. But I know it's there since discord shows the "1 new message" thing at the top. So not really sure what to do about it vanishing before I can see it.

[cosmic pond]

oh ty btw

[iron night]

Gave +1 Rep to @idle flint

[idle flint]

I have found that I have more luck manually scrolling to the bottom of the channel to see the message rather than using Discords "jump to message" feature too

[warped ridge]

who the hell figured out that button instead of direct link will be better should be held responsible, transcripts are literally unusable and not working, unless I am opening some new few hours old transcript, PLEASE REVERT IT PLEASE!

scrolling is absolutely not an option on hundreds of ticket transcripts for big servers, and even then it doesnt work when we put work to try it

[scenic plinth]

We're aware of the issue regarding the transcript button feature. Ephemeral messages disappearing are an issue regarding Discord, and we plan on making changes to it soon. The change was made regarding Discords change with links now refreshing/deleting after 14 days.

When this change comes is entirely unknown. For now, you can either direct message a transcript using the command, or simply download the HTML file attached to the ticket embed.

[warped ridge]

The problem is we operate our support 90% from mobile phones, which can prove opening html files rather difficult, especially to non tech savy people in staff. I hate that discord is breaking even more things than just it’s mobile UI. Sorry to hear that you needed to make transcripts worse because of them. Hopefully fix comes soon.

[reef plinth]

Hey I just installed the bot and I have a few questions :

1. Is there any way to allow the users to reply with one or more image in a form question ?

2. I saw that I can setup times where tickets are unabled/disabled but is it possible to switch from one to the other manually (directly on the server I mean)

3. Is it possible to make the bot dm someone every time a ticket is opened ? Someone not from the server

[slender minnow]

1. Not possible due to Discord's limitation

2. Please elaborate what you are looking for

3. The users will get a DM if the bot can DM them. This means that if they have their DMs open and the bot can DM them, then they will receive a DM.

[jade topaz]

how do i send msg with ticket tool

less say i run a command and it says the thing i want it to say

[ionic path]

You aren't able to do that with Ticket Tool, but you can make custom commands from the website so whenever you use the command you created, it will say what you entered in the text.

[jade topaz]

how

[ionic path]

Dashboard → Custom Commands (on phone you have to press on the three lines) → +New

[jade topaz]

thank you

[ionic path]

No problem!

[reef plinth]

1. Thanx

2. My english is bad sorry. I want to have a button somewhere that I can just press so that I can disable the ticket tool like it does in "Scheduling" section.

3. I'm glad It's possible. How can I setup this ?

[restive condor]

Hey there!

2. You can either enable the Scheduling section and select during which hours/days you'd like your members to be able to open tickets Dashboard > Panel Configs > Limits - You can customise the message.

Or, you restrict the CREATE TICKET button to the support team only, or add the 'members' role as a disabled role. The bot will reply with You don't have permission to use this - You can't customise the message.
(Dashboard > Panel Configs > Buttons > Create Ticket - Edit button)

3. Dashboard > Panel Configs > Automation > Enable ''Send Direct Message when ticket created'' - You can edit the message from there too

[snow patio]

Hey y'all, quick question. I got asked to configure the Ticket Tool bot in a discord server (the bot has allready been invited), the thing is, I am not the server owner. Is there some sort of a way that the server owner can give me access in Ticket Tool Bot online portal so I can make changes?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[limber portal]

You can access the dashboard with any of the permissions above^^

[snow patio]

hmm, I already have a different role that has discord owner permissions

[limber portal]

Can you please run $debug in your server

[snow patio]

I can click on manage but then I get redirected to the same Manage Server page

[snow patio]

I will try

It shows that I have permission level 0

[reef plinth]

2. It's not really what I want, I was hoping for a button that allows me to toggle the possibility to open a ticket but I guess It might not be possible.

3. I think you misunderstood me, I don't want to send a dm to the creator of the ticket. I want it to send a dm to the same person everytime someone creates a ticket

[limber portal]

Yep, you are lacking the permissions. Ask the server owner for the administrator perm and then you can configure the bots dashboard

[snow patio]

Do you mean discord administrator permissions or in the Ticket Tool web portal?

[limber portal]

discord administrator permissions

[snow patio]

Alright I will try

[snow patio]

I have the correct permissions but it still does not work

[limber portal]

try syncing your server with the sync button

[snow patio]

Does not work either

[limber portal]

can you rerun $debug

[limber portal]

You still don't have the right perms ^^

[snow patio]

I have the manage server role and the administrator role

[restive condor]

2. Well, restricting to the support team only is just a toggle. Only the support team would be able to create tickets but not regular members.

You can also blacklist the entire server, no one would be able to create tickets, staff wouldn't be able to manage tickets and custom commands would not work. (Dashboard > Server Configs > Server Blacklist)

3. That's not possible. You can ping that person in each ticket automatically, or transcript tickets to that person's DMs manually. But not DM every time a ticket is opened (exception: ticket owner)

[dreamy pecan]

What's the problem

[limber portal]

Well, ticket tool can't detect it on you. Are you sure its applied to a role you have?

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[limber portal]

^

[dreamy pecan]

Okay ty

[snow patio]

Yes I'm sure, I double checked it

[limber portal]

Please go back and ask the server owner to check agaain

Judging by the screenshots you sent, the administrator and manage server permissions were greyed out meaning you didn't have those permissions as if you did you would be able to give remove them

[snow patio]

I do have the correct role and permissions, the reason its greyed out is because there are some other roles above mine

[limber portal]

You'll have to make a ticket in #🎫│make-a-ticket, they should be able to tell exactly why administrator is not showing as i am not allowed to join your server

[snow patio]

Alright, thanks a lot for your help!

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

no worries

[reef plinth]

2. Yes my bad I didn't think of that It's actually great!

3. Thanx I thought @slender minnow was telling me it's possible but I guess maybe he didnt quite understand what I needed

Thanx again guys

[restive condor]

He must have been referring to DM the user who created the ticket, as that's what most users mean when they ask something in between those lines.

[deft isle]

How can I move my premium bot or cancel it

[twin plinth]

Hey there, quick question, I have setup a custom command and I have the "DM response instead" slider, and I have just realised this sends me a DM instead of the user that opened the ticket, is there anyway to have the command DM the ticket owner?

[restive condor]

Hey there! To move your premium subscription you must cancel and resubscribe. See below information on how to cancel

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

[restive condor]

Hello there! Unfortunately, that settings only DMs the person who ran the command and not others

[loud sphinx]

Hello, how do i make the ticket once created respond with something

[plush jetty]

how to see transcripts?

[limber portal]

In your transcript channel

[limber portal]

Hey, do you mean the ticket message?

[loud sphinx]

@limber portal Yes, once you react to open a ticket is there a way to make the ticket tool auto respond with a response?

[limber portal]

Ticket tool will always send a message in a ticket channel once it is created. This can be customised in dashboard > panel configs > messages > ticket message

[loud sphinx]

Perfect thanks! Is there a way to have different types of tickets? Sorry kinda new to this.

[limber portal]

Yep, you can make extra panels then attach them with multipanels

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[loud sphinx]

You dah best. Thank you. @limber portal

[iron night]

Gave +1 Rep to @limber portal

[lusty flax]

Hello there,

I wanted to know if it's possible to use our own embeds for the ticket system ?

Thanks in advance

[vestal pawn]

Hello

is the ticket tool premium only per server or do i get premium and i can use it on diffirent servers?

[cursive phoenix]

its for the server you sub for

[vestal pawn]

oh ok

[cursive phoenix]

if you want it on multiple servers you have to sub for each one you want it on

[simple yew]

Guys when I want add tickets to my server I alr inv it and have ticket tool and I go to the manage server and what next I don't see my server what that mean

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[limber portal]

^^

[wary condor]

Hi, is there any way to make the bot create a button for ticket on a message?

[desert kernel]

I can't edit my panel message content pls help

[civic wagon]

No. You'll have to send a panel through ticket tool

[civic wagon]

Nope.

There are workaround(s) however

[wide lagoon]

I have a question

@civic wagon

[civic wagon]

Please just ask and dont ping the staff members

someone will respond eventually

[wide lagoon]

Ok

How do I do these questions?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[ionic path]

@wide lagoon

[wide lagoon]

I didn't understand anything

[ionic path]

Are you Arabic?

[wide lagoon]

How can I do I didn't understand these pictures

[wide lagoon]

Yes

[ionic path]

Can you please try to translate the text? Unfortunately this tag isn't available in arabic.

[wide lagoon]

Where is the cucumber I can't find it on the site

[ionic path]

the wot

[wide lagoon]

Where

@ionic path

Send photos if you can, where is the option?

[wide lagoon]

Thank

[cosmic lava]

the claim button doesn't working why ?

[limber portal]

Have you enabled claiming?

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[cosmic lava]

yes

[limber portal]

What about it isnt working?

[cosmic lava]

It worked with one ticket but when i added it to another ticket it didn't work

[limber portal]

Are you getting an error message?

[cosmic lava]

No

[limber portal]

So what specifically isn’t working?

[cosmic lava]

the button doesn't appear when I open a ticket

[limber portal]

Can you send a screenshot of dashboard > panel configs > claiming while you have the correct panel selected please

[cosmic lava]

ohhh

[limber portal]

Send a screenshot of the claiming section please

[cosmic lava]

ohh i didn't activate it and i've done it now tysm

[limber portal]

Np

[cosmic lava]

it works now

[limber portal]

Good to hear

[terse solar]

how do i turn on that only support can close tickets

[limber portal]

Dashboard > panel configs > buttons > close ticket > enable support team only

[terse solar]

ty

[limber portal]

Np

[gusty blade]

hello there's an error on my set up ordinary people can't use it but admins can please halp

[limber portal]

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[gusty blade]

will try this thank you

[iron night]

Gave +1 Rep to @limber portal

[gusty blade]

THANK YOU! @limber portal

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

Np

[terse solar]

????

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[limber portal]

^

[terse solar]

ty

thanks @limber portal

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

Np

[serene pumice]

How would I get my tickets to appear here

Instead at the top6

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[serene pumice]

Thank you

[pseudo ravine]

You’re welcome, glad I could help!

[jade topaz]

Hello!, I'm trying to use the bot but when I'm going to touch "manage servers" the servers do not appear, I already clicked on "Sync servers" but it didn't solve anything

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[limber portal]

^^

[jade topaz]

Oh tysm

Thanks @limber portal

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

Np

[polar flax]

I just purchased the premium bot and it did not show up in my server....

[limber portal]

You need to activate and invite the premium bot. Premium features also work on the free bot.

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[polar flax]

@limber portal

[limber portal]

It looks like there’s no premium subscription for any server you are in

[polar flax]

i just got a bill for 5.99

[limber portal]

Did you kick the free bot?

[polar flax]

yeah

[limber portal]

That cancels it as the subscription is tied to that bot

Reinvite it

[polar flax]

alr hes back

how do i tie the sub to the premium bot

[limber portal]

^

[polar flax]

do i need to rebuy the bot?

[slow thorn]

hello, i registered and make an account after i download everything its says i got banned from fortnite, what can i do? want to open a ticket but doesnt let me

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[limber portal]

What does it say in user settings > subscriptions?

[polar flax]

what do i click?

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[polar flax]

Thanks @limber portal

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

Np

[sweet merlin]

guys, what is happening?

im trying but nothing

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[limber portal]

^

[polar flax]

@limber portal im back... why is it sending my messages with the ticket tool white bot

[limber portal]

The panel is sent by the white bot, so interacting with it will lead to a response from the white bot

You need to resend the panel with the gold bot selected in botswitcher

[polar flax]

Thanks @limber portal

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

Nw

[sweet merlin]

oh sorry for not +1 up you sacrifice

Thanks @limber portal

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

No worries, appreciated

[simple cave]

guys i bought the the pack on ticktok and i dont know how to get the actual download or whatever

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jovial plaza]

Hi, i am looking for a ticket bot that fits my needs. I need a bot to create a new ticket for each new person who joins the discord server, can this bot do this?

[pseudo ravine]

Hey there. You can have Ticket Tool make the tickets, but you need another bot to send a command as soon as the member joins the server

[humble sequoia]

Command Style Tickets!

Command Style Tickets allow you to open tickets VIA the $new or $ticket commands. This feature also allows you to open tickets for people, by using the aforementioned commands with the user's ping or ID.

You can enable this feature by heading over to your server's dashboard. Then head over to Panel Configs ➞ Settings ➞ Command Style Tickets. (GIF below shows you how to get to it as well).

This section of the panel settings also contains the following features

• Bypass channel list and watch all of them → when you enable this option, Ticket Tool will create a ticket whenever someone uses the $new or the $ticket command in a channel it has access to .

• Channel to monitor for command $new and $ticket → This is the opposite of the previous option, you can actually select in which channels Ticket Tool should look for the $new command instead of looking in the whole server.

• Delete command after creating ticket → If enabled, Ticket Tool will delete the command (whether it's $new or $ticket) a few seconds after you run it.

[hasty bough]

Hello, I don't understand very well how this works but I need help to request a refund or to give me the items I paid for and I didn't receive

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[limber veldt]

I have bridged 0.366 ETF on 28th of December and I still haven't received any boxes yet.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[thorn coyote]

Hey I have a problem with the ticket bot when I open the ticket and then I close it and delete it the bot goes away but the channel is still open how could I do it where I delete the ticket the channel will also delete

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[jade topaz]

Hello, how can i see a users ticket count, how many tickets they made prior ETC

[humble sequoia]

User's issue has been solved in another channel.

[jovial plaza]

I have created a form. however i cant type anything in it

anyone knows the issue

[idle flint]

Check your limits that you have set in the form settings

[limber veldt]

Hello I have bridged 0.366 ETH on 28th and I am still waiting for my boxes.

[idle flint]

You are in the wrong discord server

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[limber veldt]

Aha

Where to contact

[idle flint]

What happens when you click “create ticket” - the form should display where you can type the response

[idle flint]

Read the embed above. We don’t know, we are the Ticket Tool support server only.

[jovial plaza]

Oh, i am creating tickets via $new command for all new joiners, and I want a form ("how u found server" )to be visible in the ticket page for person

[idle flint]

It might come down to when you are triggering the ticket to be created. Additionally, if you are creating it for them, I don’t think it will show the form to them

[slow dragon]

is anyone able to help me with my ticket setup? I have something "complicated" in mind, (complicated from my pov, I have NO idea what I'm doing lol). Is there someone I can describe the setup too, and they could direct me on the best course of action to achieve it?

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[slow dragon]

I would like to have 2 seperate channels for opening support tickets. One for general assistance, that can open different types of tickets based on what the user would like, (asking a question, making a suggestion, reporting another user etc.), and one for user's to open a ticket so that they can fill out a form to appeal a ban. I would like for the ban appeals tickets to be kept seperate from the others, as they will be in different categories.

it's much easier to describe in vc if I can show you, so if there's anyone available I'll be in #1070106933115240448

[limber portal]

This is possible, just create 2 different panels, send them to 2 different channels, and edit the category in dashboard > panel configs > category

[slow dragon]

I've only recently started using ticket tool, so the UI is all very new to me and I'm not sure how best to set it up lmao

because there are 5 kinds of tickets I would like to be openable in the General Support category, and only 1 that will be openable in the ban appeals category. Do I need to create panels for all of them?

[jade topaz]

How to solve this error: Failed to send: Access Denied (Ticket Tool doesn't have permission to view or send into this channel)

help T_T

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[restive condor]

Hey there! TicketTool is missing one (or both) of those permissions in the channel where you're trying to send tbe panel in

[jade topaz]

Can you tell me what permissions?

and whether it's on the website or permission on the channel

I'm in doubt

[restive condor]

If you run $debug in the channel you are trying to send the panel too, I'll tell you which permissions are missing exactly

[jade topaz]

How do you run this debug?

[restive condor]

Just send $debug or /debug in the channel (it's a command)

[sour pasture]

Are images in tickets a premium option?

Looking at a ticket where an image ben sent and i get this.

but when i click on attachement i cant see the image

[south lake]

why is there a button for transcript when it posts ephemeral message with a link to transcript? "direct transcript" as a hyperlink was so much better and more convenient

[restive condor]

Ticket Tool is missing these permissions for that channel

[restive condor]

Hey there! See here:

[restive condor]

Hey there! See below

[humble sequoia]

Transcript Links

Due to an update Discord enforced on their API on December 15, the attachment URLs are valid only for a certain time. In order to ensure you can visualize your transcripts on our website Ticket Tool provides you a Direct Link button that will provide you with the last valid URL for you to see your tickets!

$transcripts

[south lake]

thanks, so how does this change affect old transcripts without buttons?

[iron night]

Gave +1 Rep to @restive condor

[restive condor]

They should still work but may eventually stop working.
You will always be able to access them using the HTML file

[south lake]

I see, thank you so much 🥰

[restive condor]

No problem, have a nice day!

Hello there! Use {user.name}

My apologies, use {author.name} instead

[iron night]

Gave +1 Rep to @restive condor

[restive condor]

Happy to help, have a nice day!

[feral mortar]

can someone brief me on the new prem system

ive been away for a while

[restive condor]

Hey there! What do you mean by that?

The Premium subscription system through discord?

[raven garnet]

Why does whenever I press on dashboard my server doesn’t come up?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[idle flint]

Check this ^^

[raven garnet]

Yeah I tried the sync thing

Wait

It says I’m lvl 0

[idle flint]

Have you tried running a $permissionlevel command?

[raven garnet]

But I made the server

[idle flint]

Are you the server owner?

[raven garnet]

I don’t think so

[idle flint]

As in your discord account owns the discord server?

[raven garnet]

No

[idle flint]

That’s your issue then

[raven garnet]

Alright

[idle flint]

Take a read of the embed. It tells you the three instances that you will be able to access the dashboards

[raven garnet]

So if he gives me permission to the server do I get lvl 6

[idle flint]

No, level 6 is server owner

[raven garnet]

Oh

[idle flint]

You will get either level 4 or 2

[raven garnet]

Ok

[idle flint]

There is only ever one level 6 per server

[waxen stratus]

Hello I was wondering if anyone could help me with successfully creating a ticket. What I mean is I can't locate how and where I put the main message. My ticket is about auditioning for being a moderator in my server, and I will need to have a main message. If you can't understand I can send a picture of what the 'main message' looks like

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[open aspen]

Quick question, how can I make it so that I can allow people who create a ticket to send files and embed links?

[restive condor]

Hey there! Dashboard > Panel Configs > Permissions >Ticket Owner Permissions - Edit Opened > Attach files & Send Embed Links

[open aspen]

tysm!!

[granite pier]

Are you talking about the category?

[waxen stratus]

Oh no need to worry, I've already got it sorted out. Thanks for replying though!

[iron night]

Gave +1 Rep to @granite pier

[granite pier]

Okay, sorry for the late response.

[jade topaz]

please help me

[pseudo ravine]

Could you please run the /debug command in that channel

[final halo]

Hi how to make Dropdown menu for like 5 sections?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[echo yacht]

@final halo

[ionic path]

Is there a way I can setup a confirm message upon deleting, like there is in closing?

[restive condor]

Hey there! Unfortunately, no.
Feel free to suggest it in #💡│suggestions

If you'd like to avoid accidental uses of the button, disable/remove it so support members have to delete tickets via the $delete command

[ionic path]

Alright, thank you!

[ionic path]

Thankss

bruh

[ionic path]

Thanks

[iron night]

Gave +1 Rep to @restive condor

[restive condor]

😅

[hoary island]

So i've noticed that both ways of purchasing premium are made trought discord and now i'm unsure what the support team meant by
"If you subscribe through Discord and want to transfer your subscription, the only way would be by cancelling it and re-subscribing on the new server.
If you purchase through PayPal or Crypto staff may move it for you" could someone explain which one allowed the staff team to transfer premium the one in app directory or the one where you purchase directly from the bot?

(before you ask i'm on the 7-day trial)

[limber portal]

Discord subscriptions through the app directory cannot be transferred, must be cancelled and restarted

Purchasing directly through #🎫│make-a-ticket means staff may be able to move it

[hoary island]

ah alr

was a lil confused there

[hoary island]

so if i want to purchase with paypal i need to make a ticket?

[limber portal]

Yup, you have to pay 3 months at least in advance

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

- Purchases done with this method are non-refundable.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

[hoary island]

dam 3 months alr

are the payments trough paypal manual or automatic?

[limber portal]

Not really sure what you mean by an automatic paypal payment

[hoary island]

true

like

subscription based

can never be too sure

[limber portal]

No

[hoary island]

bet

[cosmic shore]

Can someone help me? So how do I ghet the ticket to send under the catagory I want?

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[limber portal]

^^

[cosmic shore]

where is that

oh

@limber portal is the panel the catagory

I DID IT

I DID IT!!!

tysm!!

thanks @limber portal

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

Np

[midnight gazelle]

Is there any way to add alternate button options to a ticket beyond just the close button?

My goal is to give moderators options like Accept/Decline rather than just "Close" for an open ticket

[restive condor]

Hey there! What do you mean by that? Would button would you like to add?

[midnight gazelle]

just edited to elaborate

Basically I'm trying to use it more for an application system than as a support ticket system

[restive condor]

Got it, no that's not possible
You can use tickets and forms for the applications but not as a suggestion/application method.

Feel free to suggest it in #💡│suggestions

[midnight gazelle]

ok thanks for the quick response 👍

[jade topaz]

help https://prnt.sc/v-MQvKaUFGYY

please

[limber portal]

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[normal berry]

When a ticket is claimed only the user that made the ticket, the person who claimed it and admins can see the channel, how do i allow moderators to se the channel aswell without changing the role permission of moderator?

[jade topaz]

I try to send a message to a channel and its says Denied it and I allowed it to view and its still doesnt send the message.

[restive condor]

Hey there! Make sure:

• "Only the user who claimed and ticket owner can use ticket actions" is disabled

• "Change Other Support team members permissions when claimed" is also disabled

```Dashboard>Panel Configs>Claiming`` for both

[normal berry]

ok thanks!

[restive condor]

Hey there! May you run $debug in the channel you're trying to send the panel?

[normal berry]

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor

[jade topaz]

I did that and it didn't worked.

[restive condor]

TicketTool is missing Send Messages permission for that channel

[jade topaz]

Like the role or the Bot?

[restive condor]

Doesn't really matter

Whichever you've been using

[jade topaz]

It's shows up green for the role and the bot.

[restive condor]

For that channel's permission?

[jade topaz]

I went to the role and its shows green and the Bot Ticket Tool has the Role.

[restive condor]

But did you check for the channel permissions or the role permissions?

[jade topaz]

Yes, The role permission and No for the Channel Permission.

[normal berry]

That kind of worked but it also gave everyone else access to the claimed ticket, i only want the mods to have access not the entire server

[restive condor]

You must check for the channel permissions as channel Permissions override role permissions.

To go to the channels permissions: Right click on the channel > Edit Channel > Permissions

[restive condor]

Dashboard > Panel Configs > Permissions > Everyone Role permissions - Edit Opened > View channels

[normal berry]

Thats already turned off, the ticket in question people have access to is a certain role aswell as mod and when i do the other thing mods get access but so do the other roles

[restive condor]

So it's not everyone who can see the ticket, just a specific role (besides mods, admins..etc) ?

[normal berry]

yes and i cant figure out how to give mod perm to see claimed but not the other role

[restive condor]

Is that role listed as an additional role (or support role) under Dashboard > Panel Configs > General ?

[normal berry]

Yes

[jade topaz]

I just allowed the Bot and the Role to the channel.

[restive condor]

Perfect, check if it lets you post now

[jade topaz]

I just press send and its not sending into the channel.

[restive condor]

I see, I'll have to double check if you can select different permissions for support & additional roles when claimed.

But I'm pretty sure you cannot

[normal berry]

ok thanks

[restive condor]

Unfortunately, you cannot have different permissions when claiming for support & additional roles.

They are both treated as support roles

[normal berry]

Ok thanks for the help

[restive condor]

Same error message?

[restive condor]

Run $debug again please in that same channel 🙏

TicketTool is still missing SEND MESSAGES permission for that channel

[jade topaz]

Did that and it the same error message and does nothing.

[restive condor]

How exactly did you add the permissions?

[jade topaz]

I went to server settings and press permissions and allowed view and Send Messages was already green.

[restive condor]

Please give the permissions for the channel, it already has it enabled for it's role.

As I told you earlier, channel settings override role settings and TicketTool currently doesn't have SEND MESSAGES permission for that channel.

Go to the channel's permission (not role) and set SEND MESSAGES to

If you hover over the channel's name (in the channel list) a little settings icon will appear, click it to go the channel settings, from there go into the PERMISSIONS tab

Or, right click on the channel > Edit channel > Permissions

[granite pier]

Yes, you may have only enabled the permission for the actual bot. However, please review your support channel settings And make sure that ticket tool has permission to send messages.

Send Messages: ✅

If the issue persists don’t hesitate to return back here.

[pseudo ravine]

Please don’t interrupt if someone is already helping them

Especially if they’re a support member

[granite pier]

I was only offering additional support in case they found that more confusing. As, mine seems less complex and only 1 sentence. So politely, please don’t interrupt me trying to help.

[pseudo ravine]

If they did require additional support, they can ask the person who was helping them

[jade topaz]

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor

[granite pier]

It said to ignore it if you are thanking the support team.

[jade topaz]

I just giving a rep to the person.

[granite pier]

I know, you just replied to the message with ‘.’ So I was just saying to ignore it because you were indeed thanking the support team

[feral mortar]

Hi, like we could get Prem via votes right but since that's down now do we just directly purchase or is there another way

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

- Purchases done with this method are non-refundable.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

[pseudo ravine]

If you’re going to purchase, please make a billing ticket in #🎫│make-a-ticket

[novel musk]

Give me all the ways to get premium for free

[jade topaz]

if i delete panel by wrong can i back it ?

[cinder gull]

PLEASE come my ticket support arabic

[civic wagon]

No

[cinder gull]

Is there a log menu on the dashboard?

Please respond as soon as possible

[restive condor]

Just #🎉│giveaways at the moment and buying from the economy shop #🤖│bot-spam

[restive condor]

Hey there! Yes, Dashboard > Dashboard History

[flint wren]

Hi, how do I ping @ here for ticket embeds? So when someone opens a ticket, in the first message of the ticket embed it send @ here

[restive condor]

Hey there! See below

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[dense plume]

I got a problem with my tickets it doesn't ping the role but you can see the ping in the ticket I tried with the name and role ID

[spring vigil]

Hi, when the premium for votes will be enable?

[limber portal]

Does ticket tool have the mention @everyone / @here permission?

[limber portal]

Hey, it’s not coming back but the dev is looking to replace it with an alternative system #📣│bot-news message

[dense plume]

ty

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

Np

[jade topaz]

how can we transfer ticketool prem from one server to another?

[fallow ingot]

Is your subscription through Discord?

[sweet merlin]

my ticket tool its bugged, when someone open a ticket its ok, but when someone else create a ticket the other goes to the ticket of the first person

ooooh

my tickets arent privated

someone help?

someone pleasse i need

how to make it private?

[humble sequoia]

How to edit `@everyone`'s permissions

Head over to your Dashboard ➞ Panel Configs ➞ Permission Options ➞ Everyone Role Opened/Closed and customize the base permissions for everyone in your tickets.

Note: This set of permissions may be affected by the overrides of Support Team, Additional Roles, and User permissions.

[sweet merlin]

oh

[fallow ingot]

If your tickets are viewable by everyone, then take the steps above to fix it.

[sweet merlin]

ok thanks for all

TYSM

THANKS @fallow ingot

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

No worries, happy new year 🥳

[wintry valve]

Is there a way to add a cooldown for tickets per day per user ? I have some opening multiple tickets a day .

[restive condor]

Hey there! No.
You can only limit how many tickets a user can open at the same time. With that in mind, if you don't close their ticket they won't be able to create new ones.

You could also blacklist their role and they won't be able to open any tickets.

You can also play around with the Ticket Schedule (Dashboard > Panel Configs > Limit) so tickets can only be opened between/at certain hours for a role. (Premium feature )

You can suggest it in #💡│suggestions

[runic salmon]

accidently deleted one of the tickettol messages in discord (not thru tickettool). i have the text i need how do i re-publish the message from tickettool

[idle flint]

Depends on what the "message" was in the first place? Was it your panel message?

(where people click to open a ticket)

[runic salmon]

yes

[idle flint]

Head to the Dashboard and hit Send on your panel (or use /panel command in your Discord)

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[idle flint]

The third step listed above

[runic salmon]

christ. ok my heart attack is over. thanks lol

[iron night]

Gave +1 Rep to @idle flint

[runic salmon]

i was trying to clean stuff up between tickettol and mee6 and did the wrong thing

[jade topaz]

Yes

theres no way?, i lost os of my old server and now i want it to be in my new server

[limber portal]

Unfortunately discord subscriptions cannot be transferred, it will have to be cancelled and restarted in the new one

[jade topaz]

why make through dc make throguh tt fr

[limber portal]

You can also purchase directly through the bot

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

- Purchases done with this method are non-refundable.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

[wicked dune]

If I delete a ticket, can I recover what was written on it?

[fallow ingot]

Does your panel have transcripts enabled?

if you had transcripts enabled during the time that the ticket was closed and the channel you specified is still available, you might be able to look it up there.

[dark bough]

سلام عليكم هنا تقديم

[robust sandal]

Peace be upon you, here is an introduction

Arabic (ar) → English (en)

[wise garnet]

Hey Why was I banned when I didn't have a hack or bug? I really want to play blox fruit Please help me check pls
Name: leudbnswo Thank you

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[granite pier]

Blox fruit has nothing to do with ticket tool.

[orchid stag]

Hey, does anyone know how to make the ticket visible only to the server admins and the person that has opened the ticket?

[granite pier]

Dashboard —> General —> support team roles

[jade topaz]

Greetings, I had a few doubts regarding the ticket tool premium subscription, which I didn't find in the FAQ documentation.

• Is the purchase through discord only?
• Supposing that I will have to transfer accounts frequently, how long does it take for the transfer to occur? (as i see there isn'tan automafic recovery system)
• If I purchase the subscription on an alt account, and setup ticket tool on a server and then remove admin permissions from it, would the bot still function normally or would I need to have admin permissions?

[granite pier]

Please ask your question in the premium section.

#premium-support

[jade topaz]

Alr, my bad

[granite pier]

No worries.

[limber portal]

Hey,

1. You can pay through discord or direct through this server

2. Transferring accounts isn’t really something done

3. The bot would function normally

[limber portal]

This means its linked to the email, not the account

Now you can buy through the bots profile, I believe it is under the email associated with the account. Regardless, if you loose access to that account you will not be able to manage it as you manage discord subscriptions in user settings > subscriptions

[jade topaz]

I see, thanks a bunch

[limber portal]

Buying directly through this server and not through discord may lead transfers to be possible at the discretion of the billing team

[jade topaz]

thanks @limber portal

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

No problem

[humble sequoia]

How to edit `@everyone`'s permissions

Head over to your Dashboard ➞ Panel Configs ➞ Permission Options ➞ Everyone Role Opened/Closed and customize the base permissions for everyone in your tickets.

Note: This set of permissions may be affected by the overrides of Support Team, Additional Roles, and User permissions.

[limber portal]

Hey, check

Make sure @everyone is denied for view channel

[pseudo ravine]

They can ask their question in here if they wish, they don’t have to ask in #premium-support

[orchid stag]

that worked, thank you very much👍

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

Np

[cunning forge]

how do i use this bot in my server lol

ive added it an didk what to do now

idk how to set it up as a ticket thingy

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup, or run the </setup:1025379472167403530> command within #🤖│bot-spam to find information on how to setup Ticket Tool.

Alternatively, you can use the /setup command with Ticket Tool in your own server to setup the basics of Ticket Tool!

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[slender minnow]

@cunning forge

[cunning forge]

tyyyy

[nocturne idol]

Any chance I can get some help please

[restive condor]

Hello, how can we help?

[nocturne idol]

Hi Dan, I just need help setting up my 3rd fire stick please, I am having trouble getting the correct app downloaded.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[compact forge]

Hi everyone ! I need help with an invalid body form error.
I want to use a custom animated emoji on the button to create a ticket but it returns me this error:

Failed: Invalid Form Body components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

Did i missed something? Thanks !

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[limber portal]

^^

[compact forge]

oh so bot cannot use custom emoji's for a button it's right?

[limber portal]

You can, you just need to insert the emojis id

you can find that with the id command

$id

[compact forge]

rip

:KEKW:

[limber portal]

oh well lol, you can use that in your own server

[compact forge]

aight i'll try it

[limber portal]

Copy and paste the entire top section

[compact forge]

thanks u so much !

[limber portal]

Np

[compact forge]

thanks @limber portal i guess?

[iron night]

Gave +1 Rep to @limber portal

[compact forge]

yup ^^

[sweet delta]

Is there a way to see what tickets a user have answered? Or look up transcripts by username?

[limber portal]

You can see statistics in dashboard > statistics

[sweet delta]

Alright thank you!

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

Np

[worn helm]

hello! quick question, I want a warning message to pop up when someone clicks on a button to open a support ticket. For example, I want another message to pop up asking them to confirm that they want to open a ticket. How could I do that?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[limber portal]

^^

[worn helm]

thank you! I'll check that out :)

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

Np

[worn helm]

Is there another way to do it where it just asks another question and people have the option to click a confirm or deny button?

[limber portal]

Not currently, but has been suggested

[broken prawn]

I had opened ticket, i lefr from the server but now I can't open New one because bot write "you have ticket" admin tried to close this ticket

[limber portal]

You’ll have to wait for staff from that server to remove your currently open ticket

[vestal haven]

How to enable and disable a panel without having do delete it?

@cursive phoenix

[cursive phoenix]

Please do not ping staff as its against our rules ( #📂│information )

Someone will assist you as soon as they can, please be patient

[vestal haven]

how to bot auto delete ticket after user closed it

[sweet fern]

am i able to change the colour of the embed? and the text that says “To create a ticket react with 📩"?

[restive condor]

Hey there! Disable TWO STEP TICKET under Dashboard > Panel Configs > General

[restive condor]

Hey there! Yes, but they are both premium features

To change the colour of the embed and the text: Dashboard > Panel Configs > Messages > Edit Panel Message

[vestal haven]

.

[vestal haven]

@restive condor

[restive condor]

You restrict the CREATE TICKET button to the support team only, or add the 'members' role as a disabled role. The bot will reply with You don't have permission to use this - You can't customise the message.
(Dashboard > Panel Configs > Buttons > Create Ticket - Edit button) - You can't customise the message.

You can also blacklist the entire server, that way no one will be able to create new tickets or use custom commands. (Dashboard > Server Configs > Server Blacklist)

Or, you can enable the Scheduling section and select during which hours/days you'd like your members to be able to open tickets You can select nothing to block all time slots Dashboard > Panel Configs > Limits - You can customise the message.

1st option is probably the easiest

[flint bone]

Good evening, when a player opens a ticket he is not allowed to see the messages I send, someone help me

[hallow nymph]

hello all! Was wondering why my ticket tool started placing tickets in the wrong channel, it seemed like we got too many in my server on NY eve, we adjusted the limit to 500 and they still would open at the top

nevermind i got it 🙂

[versed panther]

How can I make a panel with several buttons?

[open aspen]

How can I make it so that members can't close their own ticket

[echo yacht]

Dashboard > Panel Configs > Buttons > Close Ticket > Support Team Only change it to

[sweet crater]

The closed tickets arent moving to the "Closed ticket category". What to do ?

[honest kestrel]

Is there any way I can make the panel send by using a command?

Eg $sendsupport sends the panel and posts it in the channel specified on the Dashboard.

[idle flint]

use /panel

you can then specify what panel you want to send etc.

[honest kestrel]

How would I get the panel id?

[idle flint]

On the dashboard, you will see your panels have a number next to them (1 | ... 2 | ... 3 | ... etc.) That number is the panel ID.

[honest kestrel]

Ah alright

Thanks.

[languid apex]

Is there like a /move command or something similar that moves a ticket to a different category?

[limber portal]

not currently

[languid apex]

Thanks

[limber portal]

np

[spare moth]

How to give permission for a member to make a Ticket?
I don't know where to find it

[limber portal]

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[limber portal]

Do you need ticket tool help?

[uncut birch]

yes

[uncut birch]

I don't know English and I don't know how to create tickets in a server.

[limber portal]

You can create a ticket in a server with that servers create a ticket button

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[uncut birch]

Can you create tickets for me in the server because I can't create them

[limber portal]

أنصح بعمل تذكرة دعم باللغة العربية

[uncut birch]

I made a ticket, but no one answered me.

[hollow stirrup]

after you edit the ticket message etc do you have to delete the ticket message or will it automatically update

[limber portal]

If you want a panel message to be shown, you have to resend the panel. Otherwise the new message will take effect as soon as it is triggered next

[hollow stirrup]

like the message that says

“click here to create ticket”

[limber portal]

Yep, that would have to be resent if you updated it

[hollow stirrup]

how do you resend?

[limber portal]

The ‘send’ button under the panel name at the top of the dashboard

[hollow stirrup]

thank you!

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

Np

[hollow stirrup]

is it possible to edit that message

[limber portal]

Dashboard > panel configs > messages > edit panel message

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

- Purchases done with this method are non-refundable.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

[limber portal]

@jade topaz ^^

[hollow stirrup]

it won’t let me

[limber portal]

Click on the arrow next to embed editor

However a lot of customisation idiots are premium

*options

[vestal haven]

how to change this color

the green color

this ticket is dropdown

btw

[lunar solar]

Panel configs --> Panel --> Edit Panel Message (Green button) --> Embed Editor --> Colour --> Either enter hex code or use our friendly colour selector

[vestal haven]

thank u

[lunar solar]

no worries

[unborn hornet]

@lunar solar can u tell me how to ping staff on tickets

Oh sorry

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[lunar solar]

^

[unborn hornet]

Thanks

[vestal haven]

hey so

i have two servers

one with all the tickets, and i want to copy it to my secondary server

how i can do that, is possible?

@lunar solar

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[limber portal]

^^

[jade topaz]

How much yearly

One

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

- Purchases done with this method are non-refundable.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

[limber portal]

$66 as it says there

[jade topaz]

Wow

[hollow stirrup]

can you edit these messages without premium

[pseudo ravine]

Hey there. You can only change the Ticket closed by {user} message if you have premium

[warm loom]

Can someone teach me how to put custom emoji on the ticket button

[limber portal]

Hey, you would add the emojis id

You can find the id with tt’s $id command

Copy and paste the top part

[warm loom]

thx

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

Np

[uncut birch]

What should I do to solve this problem?

[lunar solar]

Send /debug in the channel you are trying to send to

[uncut birch]

I didn't understand what you mean? And what is the channel + everything is corrected

[lunar solar]

In the Discord channel you have selected run the /debug command

[uncut birch]

ok

؟

[lunar solar]

Ticket tool doesn't have send message priviliges to that channel

you need to grant it that permission in the channel settings

[uncut birch]

ok

So what should I do here?

[lunar solar]

Try this again

and it will work now

[uncut birch]

ok

[uncut birch]

Good, it's working

[lunar solar]

No worries

[next karma]

I can only find my old user name can you provide me with the correct one please

[limber portal]

Is this related to ticket tool?

[viscid marsh]

Why is the bot creating new tickets at the top of my server (under no category)? In the settings it's still set to open new tickets in the category, and it still does sometimes, but recently it's started randomly not putting the tickets in the category.

[restive condor]

Hey there! Discord has a limit of 50 channels per category, TicketTool limits it to 45.

Once you hit 45 channels, tickets will be created oustide categories. Unless, you set up Overlflow Categories. See below

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[viscid marsh]

Ohhhh that makes a lot of sense. I'll have to be more vigilant with deleting tickets and setting up overflow categories then! Thank you very much.

[iron night]

Gave +1 Rep to @restive condor

[restive condor]

No problem, happy to help

[latent ice]

Hello i want a message automatic when someone open a ticket is it possible ?

[limber portal]

Hey there, ticket tool will already send a message in newly created tickets

It can be customised in dashboard > panel configs > messages > edit ticket message

[vestal haven]

hey

is there any way

to put the ticket creator id

on the channel description?

@lunar solar

[limber portal]

Ticket tool currently doesn’t have an option to edit the channel topic

And please don’t ping staff, it’s against the rules

[vestal haven]

ok

[shut otter]

hello

my friend just buy ticket tool

1 month

but still dosent recharge

[limber portal]

Hey, is that from the free trial

[shut otter]

yes that was the free trail

shall i waitt it finsh ?

[limber portal]

Yep, if it still doesn’t show then come back here

[shut otter]

that guy who buy me ticket tool

he dont have admin

shall he have admin

@limber portal sorry for ping

[limber portal]

He doesn’t need permissions to purchase for the server, but will if you want him to have access to the dashboard

[shut otter]

so its ok

if he dont have perms

[limber portal]

For him not to have admin yes

[shut otter]

he can just buy it from upgrade press

then buy it for the server

[limber portal]

Yes, he doesn’t need admin to buy

[shut otter]

thank u

[limber portal]

Np

[shut otter]

-rep @limber portal

dosnt work :3

[limber portal]

Its +rep 😉

[shut otter]

+rep @limber portal

[iron night]

Gave +1 Rep to @limber portal

[shut otter]

[hallow hawk]

idk how to redeem my ticket tool premium when i bought it 2 times and both times it didnt work

[limber portal]

Hey, did you purchase through discord?

[hallow hawk]

yes

[limber portal]

That means it’s automatically activated on the server you purchased it on

[hallow hawk]

like i cant go to the premium dash board

[limber portal]

There’s no seperate dashboard for premium, once it’s purchased the features will just unlock

[hallow hawk]

whenever i go to the dashboard it says i dont have premium

[limber portal]

Did you kick the free bot after buying?

[hallow hawk]

no

wait huh

there is 2 seperate bots?

[limber portal]

Yep, can you run $debug in that server

[hallow hawk]

it just says this

[limber portal]

Seems like your server is registered as premium, try pressing the sync button in the top left of the dashboard

[hallow hawk]

oh 💀

nvm then mb

thanks!

[limber portal]

No worries

[hallow hawk]

thanks @limber portal

[iron night]

Gave +1 Rep to @limber portal

[vocal knot]

Is there any way to set up Weekly Reminders in open tickets for the owner?

[restive condor]

Hey there! You can use the AUTOMATIONS section to setup reminders, but the current maximum is 48h

Alternatively, you could setup a custom command that would ping the owners which your staff would have to manually run after a week (Or use another bot that will trigger this custom command)

[vocal knot]

Even if I used the custom input here, it will only run for 2 days still?

Ah yeah, got it, it corrects itself

[restive condor]

My apologies, you could use that too but the maximum would be 6 days, still short

[vocal knot]

It will work for now! Thank you, is that because Automations can only run for 7 days? If that is the case, after this automation runs, which sends the message to the ticket owner, should I find a way to set up another automation that closes and reopens the ticket automatically?

[iron night]

Gave +1 Rep to @restive condor

[restive condor]

Correct.
Yes, use the ADD AUTOMATION button to create new automations

[vocal knot]

Perfect! I don't see an Automation or a method to reopen the ticket though once the automation has closed it, I suppose we would need to do this part manually?

[restive condor]

Unfortunately, yes

[hollow stirrup]

what about ticket opened

[pseudo ravine]

Requires premium

[hollow stirrup]

oh ok

[modest crane]

Hey, so premium was purchased by the owner of a server im modding bnut still getting bot issue and the premium bot isnt working 😦 Any idea how to fix it?

[restive condor]

Hey there! Did you switch to the premium bot by using the bot /botswitcher command?

Or from the Dashboard

[modest crane]

We used the bot before and now it didnt work from dashboard

Getting this error

[restive condor]

Are both bots in the server?

[modest crane]

Nope

YUes.,.

They were appearantly

Should I run botswitcher again?

[restive condor]

Correct

[modest crane]

Thanks a bunch! Worked like a charm! Didnt think of it since we got the error on the web

[iron night]

Gave +1 Rep to @restive condor

[restive condor]

No worries, have a nice day!

[modest crane]

You too!

[coarse bone]

can someone help me

basically when I invite the ticket bot to my server

and then I open a ticket with it

the bot automatically leaves the server

it still opens the private ticket channel but without fail leaves

[limber portal]

It could be getting kicked from another bots channel creation antinuke, check your audit logs

[coarse bone]

hmm

when I check audit logs it just says the bot left

[limber portal]

Can you send a screenshot

[coarse bone]

yes

[limber portal]

Thats not your audit logs, I mean your discord audit logs

Server settings > audit log

If a bot is kicking tt it will show there

[coarse bone]

ok

let me check

man your a life saver

I spent 4 hours on this

[limber portal]

No worries , glad its resolved

[finite belfry]

how do i fix this if anyone knows ?

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[finite belfry]

still doesn't work

[idle badger]

I've got a sort of funky request if anyone knows if this bot can handle it. I moderate a server where we would like to let members make (ideally temporary) private channels with just them, one other user, and an admin. This is something that would probably be happening about 50+ times a month, so we don't want to do it manually if we can avoid it.

Does some feature like that exist in here?

[restive condor]

Hey there! Is that "other user" always the same?

[idle badger]

Unfortunately no. Basically I need something where any user can make a private channel with any other user, that is also viewable by an admin.

Trying to discourage adult/minor DMs

[restive condor]

No, that's currently not possible.
Unless you allow everyone to be able to add users to tickets via the /add command.

Feel free to suggest it in #💡│suggestions

Meant to reply @idle badger

[restive condor]

Hey there! May you provide your server ID? Open a ticket as I'm done for the day -> #🎫│make-a-ticket

[idle badger]

I mean.. that would work, right? Anyone can make a ticket and then add anyone? Which would CC the admins via the ticket itself

[frank portal]

Does anyone know how to allow pinging when making tickets, like to ping mods?

[idle badger]

Just so long as they don't go crazy adding a bunch of people (and the server is small enough that outliers and bad actors can be dealt with)

[restive condor]

Correct, but they'd be able to add users in any ticket type, not just for that one

[restive condor]

Hey there! As in allow your users to ping roles? Or automatically ping a role when a ticket is created?

[frank portal]

Automatically ping a role

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

See above

[frank portal]

thank u

[iron night]

Gave +1 Rep to @restive condor

[hallow hawk]

whenever i put the variable it doesnt work

[humble sequoia]

User's issue has been solved in another channel.

[tropic bough]

someone know how to let the bot do a silent ping? @silent is not working

[limber portal]

whatever you want the bot to say goes here

@silent whatever you want the bot to say goes here

[tropic bough]

But for the bot it is not working, i added it on start of the Ticket message

[limber portal]

Can you send a screenshot please

[limber portal]

Can you send a screenshot of what it looks like from the dashboard?

[tropic bough]

you mean this?

[limber portal]

hm, honestly not sure as I believe that should work

Try making a ticket in #premium-tickets and see what staff say about it

[tropic bough]

already did, they cannot help, they want me to do a suggestion... but i tried to search here first

[limber portal]

Ah well if staff have said it’s impossible then it will be

[idle flint]

This is a different bot, but which part of this are you trying to achieve?

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[idle flint]

Here is the basic setup guide for Ticket Tool ^^

Pretty much

I am not sure what you mean? Follow the guide above, all the links are clickable too

[iron night]

Gave +1 Rep to @idle flint (current: #24 - 167)

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[idle flint]

You will want to edit the Panel Message ^^

[iron night]

Gave +1 Rep to @idle flint (current: #24 - 168)

[gritty obsidian]

is there a way for ticket tool to save all the attachments in a transcript, only very few images are getting saved and im wondering if there is a way to fix this

[tropic onyx]

Hi

[slender minnow]

1. You need a premium subscription to save media in transcripts atm
2. Transcript can only save upto 8mb of media. Our dev is currently working on updates to ensure that this can be used by every TT server. There is no eta for the update release.

[jade topaz]

Hello

i have a question

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

How to add this type of menu interface

[limber portal]

That would require premium.

You can edit the panel message in dashboard > panel configs > messages > panel message

[gritty obsidian]

okay thank you!

[iron night]

Gave +1 Rep to @slender minnow (current: #11 - 347)

[jade topaz]

Hi everyone! I'm having this problem when I try to transcript a ticket that it automatically does this - even though I have moderator and have set the channel as the transcript channel in the dashboard.

[limber portal]

Hey, it seems like the bot is more than likely missing the required permissions in that channel

Make sure it has at least read message and send messages in the channel perms

[jade topaz]

I just gave the bot all permissions, but it still is sending the same message.

[limber portal]

can you run /debug in the ticket archive channel and send me the link?

[jade topaz]

😭

[limber portal]

ive checked logs and its missing the read messages permission

[jade topaz]

Thank you so much

It's working now :)

[limber portal]

no worries

[native sphinx]

How do I make ticket tool ping a role?

Like ping my support role when a ticket is opened?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! See above

[native sphinx]

It does this

[restive condor]

Remove the **

[native sphinx]

Lemme test

[restive condor]

It should be displayed properly on your server

[native sphinx]

It works

Thanks

😄

[restive condor]

Glad to hear, have a nice day

[native sphinx]

@restive condor Hey

Ive got another question

How do I make multiple types of ticket options like in the image above

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[limber portal]

^^

[native sphinx]

lemme try

[native sphinx]

what do i do here?

ive got my two pannels

@restive condor

[restive condor]

You've attached that panel for both, please remove them.

Just go into ''Nexgen Invovation Support'' and attach the other panel

[native sphinx]

it on;y

shows 1 pannel

[restive condor]

Refresh your dashboard

[vestal haven]

hey

can i put the answer of this form as a user nickname?

[limber portal]

the form answer will be whatever the user inputs into the answer box

[wintry brook]

Hey everyone

I am hearing there is a hack going around where servers are being compromised through ticket tool

Can anybody confirm this?

[limber portal]

That’s not true, tt has not been compromised

[pseudo ravine]

Could I ask how the servers are being "compromised"?

[wintry brook]

Okay thank you!

[iron night]

Gave +1 Rep to @limber portal (current: #21 - 201)

[wintry brook]

Not sure, just got this DM and wanted to see if there was anything to be worried about

[pseudo ravine]

There's nothing to be worried about

[jade topaz]

why is this happening

I have premium also

[limber portal]

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[jade topaz]

thanks

[limber portal]

Np

[fair agate]

Hey there, i copied one of my Panels, Renamed it, saved it but it does not show up if i want to add it to my Main Panel (Multi Panel)
Does someone know what the problem may be?

[limber portal]

Try pressing the sync button in the top left of the dash

[fair agate]

Big 🤦‍♂️ to me, thank you 😅

[limber portal]

No worries

[cosmic osprey]

hI

I turned the claim button on and its not working why ?

[limber portal]

Hey, is your server premium? Claiming is premium only

[cosmic osprey]

OH

its not

[limber portal]

That will be why then

[hot vigil]

When one of my support staff sees the ticket channel it keeps asking them to add the channel to their lists or something. It does this everytime. What do I do?

[shut bolt]

That's a user-side setting. They need to follow the category the ticket is created under in the Channels & Roles section of your server

[hot vigil]

Ah okay thank you @shut bolt

[mighty compass]

Hi, having a bit of an issue with things I try to update on the website dashboard not actually making changes to the way the ticket panels are working in my server.

Specifically trying to increase the number of active tickets a user can have in a panel.

I've made the changes, saved them, and hit the sync button on the dashboard.

But it still claims to have a 1 ticket limit in that panel.

[limber portal]

Hey, can you send a screenshot of what you are changing in the dash?

[mighty compass]

Absolutely.

I even tried putting a general tag into that bypass field to see if that would do it

[limber portal]

Can you send that uncropped so I can see the whole page?

[mighty compass]

Aight.

[limber portal]

Are you sure you've applied the changes to the correct panel? check the panel name by scrolling up and ensure you have the correct one selected

[mighty compass]

I did it to all of the panels that are active.

Dropped down and changed the settings to be identical to what's in that screenshot across all the panels.

[limber portal]

Alright, maybe you have a global limit enabled - check out the server configs section and ensure your global limit is high enough

[mighty compass]

Alright. I'll have a look.

Okay, I got it figured out. The global limit was fine, but apparently the one panel that didn't save was the one I needed.

Love the feeling of getting tech support for something that wasn't broken xD

[limber portal]

aha glad you got it solved

[wintry brook]

Appreciate that thank you!

[iron night]

Gave +1 Rep to @pseudo ravine (current: #14 - 292)

[pseudo ravine]

You're welcome, glad I could help!

[plucky jacinth]

Hello! I was wondering if there's a way to make 2 transcript categories. I would like to have a private ticket category where only admins can create tickets and pull in members privately and save those transcripts where the rest of the mod team can't see them. For now i made the panel and a separate Staff Team with only admins and senior moderators, but is pointless as when we close the ticket the transcript saves in the same place with all others and the rest of the mods can see it.

[restive condor]

Hey there! Yes, create two different panels
That way you can have two different transcript channels

[plucky jacinth]

hm, i might have missed something because i do have 6 panels but can't seem to figure out where to select a different transcript category

[restive condor]

Dashboard > Panel Configs > Transcripts

[plucky jacinth]

would it be ok if i DM you? i am fairly lost 💀

[restive condor]

I'll create a support ticket for you

[plucky jacinth]

thank you very much

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #37 - 73)

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[gritty obsidian]

how exactly does premium work? do you purchase just for one server or when you buy it does it work across any server you have a specific permission in?

[restive condor]

Hey there! You can apply premium to whichever server(s) you'd like, but you need one subscription per server

[native sphinx]

How do I change the names of these buttons

[gritty obsidian]

okay! thank you

[iron night]

Gave +1 Rep to @restive condor (current: #37 - 74)

[restive condor]

Hey there! Dashboard > Panel Configs > Buttons > Create Ticket Button - Edit button
Repeat these steps for the other panel as well

[native sphinx]

How do I change what the main ticket says

Like where it says

"React below

[restive condor]

Dashboard > Panel Configs > Messages > Edit Panel Message

[native sphinx]

Ty

[jade topaz]

Hey, does anyone know how to make a ticket that only people with a certain role can open?

[restive condor]

Hey there! Dashboard > Panel Configs > Buttons > Create Ticket - Edit button
You can add allowed/disabled roles from there

[jade topaz]

What if it's a dropdown?

[restive condor]

Same thing, you will just have to go into the specific panel (dropdown item) to apply this

If it applies to all the dropdown options, you must edit it for each panel individually

[jade topaz]

I only see this in the drop down configuration menu, I'm a bit confused 😅

[restive condor]

Right, so which one is the one you'd like to restrict? Or both?

[jade topaz]

Both; for boosters only!

[restive condor]

You can exit the dropdown editor, that won't be required for this

You should see a dropdown menu at the top of your Dashboard, from there select the different panels (Booster Rewards & Booster Rewards 2)

[jade topaz]

I selected "Booster Rewards ", what now?

[restive condor]

Go into the section that says Buttons

[jade topaz]

Done

[restive condor]

Create ticket - edit button

There you can add disabled/allowed roles

[jade topaz]

Even though it doesn't show the drop down?

[restive condor]

A dropdown is just a combination of panels
Actual setup must be done individually per panel.

Once you've selected the right permissions for this one, select the other one from the panel dropdown and repeat the process 🙏

[jade topaz]

Oh, alright.

Thank you so much 🙏

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #36 - 75)

[restive condor]

No problem

[gritty obsidian]

for this what permissions do you have to have to upgrade it?

[restive condor]

None really

[gritty obsidian]

so just a general mod could upgrade the bot for the server?

[restive condor]

Correct

[gritty obsidian]

okay thank you so much for the help

[iron night]

Gave +1 Rep to @restive condor (current: #36 - 76)

[restive condor]

They can either purchase via Discord (bot's profile), PayPal or Crypto, whichever suits best

[gritty obsidian]

okay!

[jade topaz]

do i have to do anything else to make tickets auto move into new category when 1 is full? it doesnt seem to do it

[restive condor]

Hey there! No, that should work

Are tickets not being created under Coffee 2 when there's 45 channels in the category?

[jade topaz]

hm it's not for some reason, when Coffee is full the tickets just go to the top of my server

[jade topaz]

Yea

[restive condor]

Create a channel in Coffee 2 and run $debug there

[jade topaz]

No response

would it be the perms maybe?

[restive condor]

Does tickettool have access to that category?

[jade topaz]

It should do, what perms do i have to grant it?

[restive condor]

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

[jade topaz]

Works thank you brother

[iron night]

Gave +1 Rep to @restive condor (current: #36 - 77)

[restive condor]

Glad to hear!

[jade topaz]

hi

i wanna create a verification ticket on my server, sending a picture of themselves with their discord on a piece of paper on it

idk how to do that

[idle flint]

Here is the basic setup guide for Ticket Tool

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[royal seal]

Do you need to have Premium to create multiple options for the dropdowns?

[steel basalt]

Nope! It should function without premium.

[royal seal]

I have 2 options currently but it only shows one. It says to select a panel on the second option but it won't let me select the panel it needs to be assigned to.

https://i.gyazo.com/582dc5307db3983c49504263a3207f5a.png

[steel basalt]

Would you like to transfer this to a ticket so we're able to assist you further?

[royal seal]

yes

[steel basalt]

Okie dokie.

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[sacred ibex]

How did i create ticket setup in my server?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[shut bolt]

@sacred ibex check this message and feel free to ask questions if unsure at any step

[plain belfry]

hi i have buy the premium ticket tool not working always says upgrade to premium

[limber portal]

Hey, does ticket tool say that your server is premium on the dashboard?

Did you purchase through discord?

[vestal haven]

is there any way

to delete ticket after saying a exact text

exemple, i say x021 and it automatically delete and save to transcripts

[limber portal]

You can make this work with the $delete command

[vestal haven]

wdym

[limber portal]

The $delete command, when run, will automatically delete the ticket. You can set it up so that on deletion, a transcipt is automatically generated as long as the server is premium (dashboard > panel configs > transcripts)

[vestal haven]

but

is there any way to

say the delete command

it closes the ticket and delete it

[limber portal]

The delete command skips the closing, and just deletes it. To close first you need to use the $close command

[fallow ingot]

I don’t think that’s what they mean Sacrifice.

@vestal haven it’s possible but requires you to use another bot.

[vestal haven]

yeah

i saw it, already fixed it

[fallow ingot]

You could use Dyno custom commands. Set the trigger and have dyno execute $delete

[vestal haven]

thank you

[fallow ingot]

You have to add the bots ID in Server Configs tho

[fallow ingot]

Ahh no worries

[limber portal]

Ah yeah I misunderstood

Thanks

[fallow ingot]

It’s cool.

[frigid finch]

Who can help to unreal