🆘│community-support

[jade topaz]

Ok bro I really have bad vission

I am blind like real blind

[hasty crescent]

How can it auto save a transcript when the ticket gets closed?

[pseudo ravine]

Hey there. You can go to the Dashboard > Transcript > Auto Save Transcript > Set it to closed

[hasty crescent]

Thats a premium feature

[pseudo ravine]

Yes it is

[hasty crescent]

Wait is it possible to make a custom command that executes multiple ticket tool commands? $delete, $transcriptsave, $close?

[pseudo ravine]

I don’t believe so, I haven’t tested that yet

[jade topaz]

Is there like a forms youtube tutorial or something?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[jade topaz]

Thanks

[pseudo ravine]

You’re welcome, glad I could help!

[jade topaz]

Is there like a review thing after the ticket is closed user could review how was the support (free)

[pseudo ravine]

Unfortunately not

You can do something like what we do, which is have a #📈│reviews channel

[jade topaz]

Who copied who? There is another tickets not that's almost the exact same

[plush mauve]

Ticket bots are ticket bots tho

"anyone" can make one, I love how active this server is cause I steal some good #💡│suggestions 😄

[scenic plinth]

Nobody copied anybody. It makes logical sense that a Ticket Bot use a ticket logo, especially if its a public bot. Though no, they aren't "almost the exact same". Just because they are both ticket icons doesn't mean that they are at all identical in design. You can obviously tell the difference if you looked.

[median ore]

Please help, what do I need here to by pass?
Using mobile btw any idea?

[limber portal]

Hey, you need to select a server to invite the bot to

[median ore]

When I try to select server it doesn't show up any

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[limber portal]

Check out

You will first need administrator or manage guild to invite the bot, then follow this guide to access the dashboard

[ashen spruce]

Hi

Is it possible to send an auto message when the ticket is opened

[pseudo ravine]

Hey there. Ticket Tool automatically sends the Ticket Message when a ticket gets opened, are you looking for something else?

[ashen spruce]

I mean a message that I write it not the main one

[pseudo ravine]

What kind of message?

[median ore]

Thank you
I have one more issue, how am I going to be able to create my invite link

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

Do you mean an invite to the server?

[median ore]

Yes

[limber portal]

https://support.discord.com/hc/en-us/articles/208866998-Invites-101

[floral birch]

Hi

[timid monolith]

Hello, I need to get a ticket to recover my login and password, some God who can tell me privately or help me please

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[marsh cosmos]

How do I do tickets Logs

[wild spire]

go to logging in panel configs.
Enable what u need

[humble sequoia]

━━ saleh's inquiry has been moved to a ticket ━━

[solar mango]

Hello team, I would like to cancel my subscription to ticket tool premium as the server I was using it in closed down but I'm still being billed. How can I go about doing this?

[timber kernel]

Please open a ticket -> #🎫│make-a-ticket
And we help you there.

[solar mango]

ok

[granite dirge]

@here
Hi I have a problem.

I have several channels on my server. I also have a ticket tool participating in those channels.

What I want to do is "I want to send the same message to all the threads in which the ticket tool is participating at once."

If anyone knows how to solve this, please let me know!

[amber nova]

what if there's 150 tickets opened

gotta add the role to all tickets one by one??

(i'm tryna add a role to reply in every tickets)

[wild spire]

unfortunately yes, with $add (roleID)

[amber nova]

what can i do when my tickets start opening at the top & not under category?

is there a way around that ?

[wild spire]

Please dont ping

also did they ever go in the correct category or did they go straight to the top?

[amber nova]

they went to the right category

but at a certain number it started going up

[wild spire]

then u have 50 tickets in ur category and we call it overflow

u need to add a second ticket category in the dashboard

[amber nova]

can you guide me to find that?

[wild spire]

$help

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[wild spire]

Justement allez a le dashboard > panel configs > category.

[amber nova]

is this linked to my issue?

[wild spire]

that means one user can open 100 tickets

it’s per user, not all tickets combined

[amber nova]

it works thanks

thanks @wild spire

[iron night]

Gave +1 Rep to @wild spire

[wild spire]

No worries!

[runic oracle]

i need help having issue getting this problom about me being banned wrong saying i was stream sniping and was not

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[vagrant garden]

Hi there, I have a question,
I want to mention the user, who opened a ticket. To that what do I have to write to edit message ?

[limber portal]

The {user} variable will ping the ticket creator

[vagrant garden]

but that didn't work :/

[limber portal]

Can you send a screenshot please

[buoyant karma]

How do you automatically change ticket name cause i dont want #ticket-0001

[wild spire]

panel configs > ticket > ticket opened channel name
This requires premium

[wanton cradle]

Como posso comprar pedras para anime fighters

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[wraith schooner]

Hey is this meant to be so, that the Embed Editor can only fit 244 characters, trying to write something after that, won't be shown.

[wild spire]

yes. you get a lot more characters with premium

[bleak heart]

Can someone help me create a ticket?

I can't configure the bot

[rustic gale]

You can take a look at the Setup Guide in #📂│information

[bleak heart]

Ok

[light maple]

is there a way to make the bot ping the user when you send a message in the ticket?

[gilded verge]

this is added by default but you need {user} variable,
go to Panel Configs->Ticket->Edit Ticket Message->and add {user} to Message Content

[azure plinth]

Hello, I need help on an issue. I created a support system, but I don't know how to adjust the buttons. Can the authorities help?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[limber portal]

You can add multiple buttons on the bottom with multipanels, check out

[azure plinth]

OK thanks

[iron night]

Gave +1 Rep to @limber portal

[mint spade]

Guys how to make that people that opened ticket cant close it? I need to do it so only admins can do it

[limber portal]

Hey, head to dashboard > panel configs > buttons > 'close ticket' > enable 'support team only'

you can also fine tune certain roles that are allowed / disallowed from there

[mint spade]

Tysm

thanks @limber portal

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

no worries

[chrome dust]

oh, I can also ask questions here? O///O

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[light maple]

i mean like whenever i say hi in the ticket it pings the user who created the ticket

or like any message i send

[rustic gale]

You can do that with a custom command with regex

[arctic sundial]

Quick question, how do you mention a channel in a ticket message for when someone opens a ticket?

ik how to mention roles but I forgot how to mention channels

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[arctic sundial]

i was so close lol

Do I replace the word channel with the name?

nvm im tired

[raw fern]

Hi i tried creatinga ticket with my alt but it say you dont have permission to open how can i solve this?

[rustic gale]

«You don't have permissions to use this»
Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[raw fern]

ty

[raw fern]

@rustic gale it still is not working can you come in the server and check?

sorry for ping

[rustic gale]

We don't join people's servers unless it's strictly necessary

If you tell me your server's ID though, i can take a look at the settings online

[raw fern]

should i give id here or dms?

[rustic gale]

Please do not contact me through DMs

[raw fern]

here is id - 1005390126039441538

lmk when its done

[rustic gale]

I forgot about this completely

Here's the thing

You have two panels

Panel 1 is fine

Panel 2 has the create ticket button set to Support Team Only

that's probably why the permission is denied

[raw fern]

Can you disable it?

[summer oxide]

@raw fern they are not allowed to do tht

Your the one who should do it

[raw fern]

Kk ill check it and do

[summer oxide]

Alr

[haughty meteor]

What is "application do not respond"?

[limber portal]

«The application did not respond»

Are you seeing this message when you use a Ticket Tool command in a channel? It may be because the bot is missing permissions in that channel.

Try the following:

1. Right-click the channel, select Edit Channel, then Permissions
2. Scroll down to Advanced Permissions and add Ticket Tool there
3. Make sure that View Channel and Send Messages are for Ticket Tool
4. Save the changes
5. In the channel, use the /debug command to check for any other missing permissions
6. If needed, go back to the Permissions menu and grant Ticket Tool any missing permissions
7. Retry using the command you wanted to use and confirm that it works properly now.

[normal lantern]

How do I make a certain rank appear on the tickt

[raw fern]

ty for your help @rustic gale @summer oxide

[iron night]

Gave +1 Rep to @rustic gale

[normal lantern]

How do I make a certain rank appear in the tickt

Help me

[rose flame]

Is there any feature so when someone creates a ticket the ticket handlers gets pinged

And how can I enable it

[summer oxide]

#📌│automated-support message

@rose flame it's on automated support

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[limber portal]

Hey, check

[hexed basin]

Hmm guys

I can't make a mm ticket

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[slender minnow]

@hexed basin select the categories again from the dashboard

[hexed basin]

Can u tell me where is this bc I can't found it

[slender minnow]

Panel Config > Categories

[hexed basin]

Yes I found it but Can't find a cancelled ticket just text channels and vc channels

[slender minnow]

where are you looking exactly?

can you send a screenshot?

[hexed basin]

....

[dire thunder]

Hey there, how can i setup Ticket transcript logs ?

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[limber portal]

Hey, check

[spice saffron]

Does anyone know if there is a way to have the bot provide a link to a google speadsheet in the ticket message?

[dire thunder]

help

need to remove this one.

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[idle flint]

Go to “attached Panels” and remove what you have put there

[dire thunder]

thx worked

[last nova]

How do u give people perms to send images in tickets

[limber portal]

Dashboard > panel configs > permissions > ticket owner (edit opened) > change attach files to ✅

[light maple]

how do i do?

[vague arrow]

how can i add an clame panel whan someone open one ?

[humble sequoia]

How does claiming work?

Our claiming feature allows your support team to assign tickets to a support member. With this feature you will be able to change the ticket's name, it's category and permissions! We highly encourage you to explore this feature by checking our Claiming Options Documentation

Note: This is a 💎 Premium exclusive feature.

[limber portal]

Hey, check

[vague arrow]

thx

[iron night]

Gave +1 Rep to @limber portal

[plucky sand]

Anyone know if their a way to add a file/picture attachment for ticket submitting? So when people submit tickets they can include pictures?

[wild spire]

have you enabled “attach files” and “embed links” in Ticket owner permissions?

[plucky sand]

I turned on “attach files” do I turn on embed links too? @wild spire

[random plaza]

How do I use private threads?

@wild spire

[wind bridge]

does anyone know why i’m not able to change the panel message and if there is something i can do to fix that?

[unborn gate]

hey i dont know how to make the bot ping a role...how do i do it?

[limber portal]

Dashboard > panel configs > thread style > ‘enable thread style ticket creation’

[limber portal]

Hey, you may be trying to edit things like the footer which are premium only

[random plaza]

I already enabled it, my server has boost level 3 and all the necessary permissions, but it didn't work

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[limber portal]

Hey, check

[limber portal]

What specifically didn’t work? Did it not create the ticket at all, or was it just created as a channel?

[random plaza]

the ticket was created as a channel, not a thread

[limber portal]

Can you send a screenshot of dashboard > panel configs > thread mode please

[limber portal]

Are you sure you’ve enabled it for the correct panel? Scroll to the top to check

[random plaza]

I created a selection menu across multiple panels within just one, should I activate it in all of them?

[limber portal]

Yes - you have to enable thread style per panel

[jade topaz]

Hi

Is there a way to add {user} to the ticket title name

So when someone opens a ticket, it will be {username}-myticket-01

[limber portal]

Hey, head to dashboard > panel configs > ticket > Ticket Opened channel name > use the {user.name} variable

[jade topaz]

Doesnt work

[limber portal]

The {ticket.user.name} variable should work

[fathom inlet]

hey ! i need support guys

why whene i use /setup command the bot give me the error 'The application did not respond'

@lament sandal

[limber portal]

«The application did not respond»

Are you seeing this message when you use a Ticket Tool command in a channel? It may be because the bot is missing permissions in that channel.

Try the following:

1. Right-click the channel, select Edit Channel, then Permissions
2. Scroll down to Advanced Permissions and add Ticket Tool there
3. Make sure that View Channel and Send Messages are for Ticket Tool
4. Save the changes
5. In the channel, use the /debug command to check for any other missing permissions
6. If needed, go back to the Permissions menu and grant Ticket Tool any missing permissions
7. Retry using the command you wanted to use and confirm that it works properly now.

[heavy brook]

I cant change pannel message content

[jade topaz]

Hey, is it possible to move the ticket to another category? Something like /changecategory

[limber portal]

You can change the default category tickets are sent to in dashboard > panel configs > category

You can’t change the category of a currently opened ticket with a command, if you have premium you can enable a ‘claim category’ that claimed tickets get moved to

[jade topaz]

Yes, but I mean for example: A player creates a ticket in the Cheater category but wanted in another. And is there a chance that there is such a command as ?changecategory and moves to another category

[fathom inlet]

i did ... bot i have the problem again

[pseudo ravine]

Hey there. I'll be taking over for him. Ticket Tool does not have the View Channel permission inside the channel

[jade topaz]

Could you check the ticket -> #1163473002156011570

[obtuse palm]

how does this work?

[pseudo ravine]

There's no need to mention tickets in here, a support member will assist when they're available

[humble sequoia]

━━ ! Shadower's inquiry has been moved to a ticket ━━

[atomic shale]

Why cant i edit this page

[atomic shale]

?

[atomic shale]

i am trying to change the embed and it isnt working

[pseudo ravine]

Please don't mention in replies for support, especially in messages that weren't directed towards you

You will need premium to edit most of them

[limber portal]

~~ Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes.

You can check your current votes with the $vote command in #🤖│bot-spam ~~

[pseudo ravine]

they made a ticket sacrifice

[pseudo ravine]

.

[limber portal]

Ah I read the wrong username lol, ty for mentioning

[thorn barn]

when the bot save transcript, is it possible to not send the file but just the message with the link of direct transcript?

[pseudo ravine]

Hey there. Unfortunately not

[thorn barn]

it's letting me reset

how can i fix?

[pseudo ravine]

What exactly is it resetting?

[thorn barn]

the first panel

the number of ticket created

[pseudo ravine]

Did it make the number of tickets created 0? That's what I'm inferring from your messages

[thorn barn]

no

[pseudo ravine]

Then what exactly is it resetting?

[thorn barn]

nothing i click and nothing happens

[pseudo ravine]

It only resets the time range, it resets itself back to default

[thorn barn]

ah, so not the number of ticket created?

[pseudo ravine]

No

[thorn barn]

is possible to do it?

[pseudo ravine]

It's not possible to reset the number of tickets created

[random plaza]

good morning. How do I set permission to send messages to private threads?

to the member who opened the support team

[pseudo ravine]

Hey there. You can go to the Dashboard > Permissions > Ticket Owner Permissions > Edit opened > Send Messages should be set to

[heavy brook]

I cant change pannel message content

[fathom inlet]

can't any one help meeee !!!???

[limber portal]

Hey, jdog did reply to you -> #🆘│community-support message

[undone island]

How to close all tickets at once?

[limber portal]

Hey, you may be trying to edit a premium only section.

[proven sedge]

hii

hii can you help me

[limber portal]

Hey - you can use the /purge command to delete all tickets. You have to be the server owner to use this

[limber portal]

Hi, what do you need help with

[undone island]

Ok thank you so much

[proven sedge]

can't help me?

[fathom inlet]

yea
But I still have that problem

please ...
i need it !

[limber portal]

Try giving ticket tool the administrator permission

[proven sedge]

him scammer 4ubgl

[limber portal]

What do you need help with?

[fathom inlet]

i did , it has all the prems

[limber portal]

Can you run /debug and send a screenshot please

If it still returns application did not respond, then as jdog said it more than likely doesn’t have perms to view the channel

[fathom inlet]

wait one sec ! ig found the problem

heyyy ... no , i didn't

[fathom inlet]

i checked ! it has

can u join one sec and check ?

[pseudo ravine]

$tts @proven sedge

oh fun

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

We can't help you with that game

[proven sedge]

can't u reff 4ubgl

growtopia

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[wild spire]

debug came back with all these permissions missing.

[dapper stag]

hey! I'm sorry if this is mentioned somewhere but I was curious if the ticket channels could automatically be renamed to the "opener" of the ticket?

ticket 1,2,3 etc isnt really helpful when you need a quick overview

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[dapper stag]

eep

[limber portal]

Hey, check (It is a premium feature)

[dapper stag]

sorry thanks!

[limber portal]

no worries 👍

[weak sand]

i remember, there was an option to vote to redeem premium. is that still a thing?

[limber portal]

Hey, yes this is still a thing

Each vote is worth 12 hours of premium and can be redeemed once you have at least 6 votes.

You can check your current votes with the $vote command in #🤖│bot-spam

[heavy brook]

..

[jade topaz]

Hello. I'm wondering how we can have a drop-down menu witch Ticket Tool so we can add a lot of '' reasons '' to make a ticket please ?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[limber portal]

Hey, check

[jade topaz]

Is it something i need to buy ?

[limber portal]

No, dropdowns are free

[jade topaz]

Ok thank you i'll check more than. For now i still didn't see that stuff.

[iron night]

Gave +1 Rep to @limber portal

[heavy brook]

How can i change the pannel message name

[jade topaz]

I'm sorry i've checked everywhere but still couldn't find out where i have to go on it. :/

[wheat rose]

Yardımcı olabilecek biri varmı

[limber portal]

Dashboard > panel configs > DropDown style

[jade topaz]

Ok got it thanks friend

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

No worries

[jade topaz]

Sorry for my time i'm really out of my mind sometimes so i don't look enough around me

[limber portal]

Hey, what specifically do you need help with?

Hey, özellikle hangi konuda yardıma ihtiyacın var? (google translate)

[limber portal]

No problem, happy to help

[wheat rose]

Özel olarak birinin ticket açması engellenebiliyormu

[limber portal]

Sort of, you can only blacklist a role so users would need to have that role in order to stop them opening tickets.

Dashboard > Server Configs > Blacklist roles

Bir nevi, yalnızca bir rolü kara listeye alabilirsiniz, böylece kullanıcıların bilet açmalarını engellemek için bu role sahip olmaları gerekir.

Kontrol Paneli > Sunucu Yapılandırmaları > Kara liste rolleri

[wheat rose]

Teşekkür ederim 😇

[limber portal]

No problem!

Sorun değil!

[wind bridge]

is the top part the footer? i know the embed stuff is premium but the message box above doesn’t have any indication so i assumed it was free for all to use/change

[limber portal]

The premium only sections will have a symbol - the rest you can edit

[heavy brook]

Why is no one answering?

[limber portal]

Hey, you can edit the panel message in dashboard > panel configs > messages > panel message

[heavy brook]

Why cant i edit it

[limber portal]

Can you try refreshing the page

[heavy brook]

Still cant

I even closed the hole browser and re opened it

[limber portal]

Hm, to be honest I'm not best sure how to help as there should be the embed editor option on that page. I'd advise making a ticket in #🎫│make-a-ticket so staff can take a closer look and help you out

[heavy brook]

Ok ty

[limber portal]

No worries, hope you are able to get it fixed

[fair gull]

i need help with bot. in my server certain people cant make a ticket. it worked fine for one person without any roles/permissions then two others tried and couldnt make a ticket

[limber portal]

Hey, do they receive an error message when they try to open a ticket?

[fair gull]

ya

this is what they get

[limber portal]

«You don't have permissions to use this»
Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[fair gull]

all those are blank and support only is already off.

[limber portal]

Can you send a screenshot of both the server blacklisted roles section and panel disabled roles section please

Alternatively, you can make a ticket in #🎫│make-a-ticket - you may receive better help from staff who can look directly at your dashboard

[fair gull]

i made one hopefully its a easy fix

[limber portal]

👍 staff staff shoukd be with you soon if you haven’t had a response yet

[fair gull]

yay

[gleaming smelt]

Can i get another 7 day free trial? 😢

[cursive phoenix]

It's one free trial per server

You can get free premium by voting . Head over to #🤖│bot-spam and use $vote

[light maple]

permenant or

[cursive phoenix]

one free 7 day trial per server

Vote gives a few hours of premium per vote

[cursive phoenix]

please do not randomly reply ping to a message that was not addressed to you/related to what your asking etc.

if you are the server owner and would like to remove all tickets in your server you can use the /purge command

[fathom inlet]

bot can not message in my server
and it has adminstratore permission !

[limber portal]

That screenshot shows what permissions the bot is missing, you should add those permissions in channel perms

[digital idol]

Hello

Some ticket bots have a command that lets you switch the panel of a ticket. IE if I have a team that does half of a process and a team that does the other half, is there a way I can use the first panel from the first team, they complete their ticket, then I switch the ticket to the other panel with the other support team?

If anyone has the answer pls ping me

[limber portal]

unfortunatly there's no way to switch the panel of an open ticket

[fathom inlet]

bot has the adminstratore premission ! so how ?

ok , ig the problem is from bot ! can any one come to my server and fix it ?

[limber portal]

I’d recommend making a ticket in #🎫│make-a-ticket so staff can have a closer look. As 2 support members have said its a permission issue this is the likely problem but they will be able to assist better

[undone eagle]

we're considering switching to tickettool and would like to know if mods/admin can make a ticket and pull a user into it?

[limber portal]

Hey, this is possible - the mod can make the ticket and then add the user with the $add command

[undone eagle]

brilliant, thank you
& thats included in the free version? or would we have to buy premium?

[limber portal]

No, $add is free

[undone eagle]

thanks so much @limber portal

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

no worries

[prime vault]

@undone eagle

Hola

[pseudo ravine]

Do you need any support for Ticket Tool?

[lone pecan]

Good day support, I won Stella 2 challenge, and I am here to claim it.

I won Stella 2 challenge

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

support role is set as staff, but staff cant see the tickets. any idea why?

@old steeple

oh well no one has been here for hours so i didnt think i would be noticed-

So I get warned but not help? Whoever is reading this kindly review yourself...

[cursive phoenix]

they left the server

[fringe tulip]

Hey I was in a server and they use this ticket bot, I got banned but never got transcript ticket and I really need it?

[idle flint]

That is up to the server owner of that discord. We cant access the transcript for you.

[fringe tulip]

Ok well there won't be one because they scammed me and won't want the evidence

[idle flint]

Okay, I am sorry to hear that. Unfortunatley, there is nothing that we as TicketTool support can do to assist you with this. I would advise that you contact Discord Support and report the scam there.

[fringe tulip]

I will report them but hard with out proof

[solar laurel]

hi, i am a server owner, we have 2 tickets and due to a discord server issue they're permanently inaccesable and in limbo how would i fix this?

[limber portal]

Hey, if you are referring to the issue when deleted channel/tickets sometimes still show up in the channel list, try restarting your discord

[solar laurel]

nope it is not that! Let me show you

this ticket and another ticket has been stuck like this for a while, unable to be deleted

[limber portal]

Try full restarting your discord and see if the channels are still there

[solar laurel]

Still there! has been for months 😄

These tickets were created when there was a discord server outage and are stuck in limbo

[limber portal]

Does it show for other users or just you?

[solar laurel]

others too, my entire staff team can see it

[limber portal]

Ah, that makes more sense - I’d suppose you have to contact discord as I don’t believe there’s anything that can be done from a user perspective

[solar laurel]

Figured, i thought it might have something to do with the bot

I'll contact discord, thank you very much

[limber portal]

No worries, this happens to me a decent amount as well and generally a full restart fixes it

I suppose its persisting as it was made during a server outage

[solar laurel]

Yup, it is indeed, deleting the channel just does nothing, we will see 🙂

[runic river]

I have a question (I tried the search before but I couldn't find the answer).

Because of the "new" Discord feature of Communities, certain channels will hide after inactivity. Is there a way to prevent the "Create Ticket" channel to do this?

[pseudo ravine]

Hey there. Most likely the only way will be to either have Show All Channels enabled, or have the category the channel is in marked as followed

[sudden drift]

I keep getting dis notification

[hoary bough]

is it possible to add new support roles to already existing tickets

[pseudo ravine]

Hey there. Could you please run the /debug command

Ticket Tool is missing the Send Messages permission in that channel

Run the command again

It’s still missing the permission inside the channel

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You’re welcome, glad I could help!

[fervent plume]

is anyone else having issues with panel message being uneditable?

[limber portal]

Hey, can you send a screenshot please

[fervent plume]

edit raw is grayed out and i can't click into the text field to edit the panel message

and when i send the panel to the channel, it shows with an empty message

[sudden drift]

I keep getting the undefined message what to do

[gentle holly]

ع

[sinful comet]

السلام عليكم

[limber portal]

Can you edit the embed with the embed editor?

[fervent plume]

embed edit works. message edit does not work

[limber portal]

Can you try refreshing the page?

[fervent plume]

tried. and also tried different browser

also i tried editing the CSS to make the field editable. it looks like it updated on the back end but when i send the panel, it still sends empty

[limber portal]

Sorry for the lack of response, I’ve ended up being quite busy today - I’d recommend making a ticket in #🎫│make-a-ticket so staff can check it out

[sand fog]

can someone help me pls

pleeeeeeeeeeas

@safe prairie can you help me?

[safe prairie]

Open a ticket #🎫│make-a-ticket, ask a direct question and don't ping us.

[humble sequoia]

━━ KaiBrave's inquiry has been moved to a ticket ━━

━━ aran's inquiry has been moved to a ticket ━━

[limber portal]

Hey, you can set the category tickets go into in dashboard > panel configs > category

[jade topaz]

I sent my verification to the ticket for ZMcapital group but got no response

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[granite dirge]

Hi I have a problem.

I have several channels on my server. I also have a ticket tool participating in those channels.

What I want to do is "I want to send the same message to all the threads in which the ticket tool is participating at once."

If anyone knows how to solve this, please let me know!

[rustic gale]

That is not possible. There is no such feature sadly.

[granite dirge]

Thank you for your response.

[iron night]

Gave +1 Rep to @rustic gale

[jade topaz]

how do I solve this problem?

" im owner "

[rustic gale]

If you're experiencing that problem then you're not the owner.

[humble sequoia]

Error: You do not have permission to use this

Blacklisted Roles

Head to your Dashboard. Proceed to Server Configs and make sure you have no role(s) selected under Blacklisted Roles.
Note that anyone with a blacklisted role cannot interact at all with Ticket Tool, for more information run $blacklist.

Buttons

Head to your Dashboard. Proceed to Panel Configs and click on Button Options. Choose the button(s) you have seen the error pop up:

• Check your Disabled roles, anyone with one of these roles can't use the button you are editing.
• Check your button is not Support team only, otherwise, only members with a Suppor Team Role can use this button.

Commands

Head to your Dashboard. Proceed to Command Configs and choose the command(s) you have seen the error showing up when running it:

• Check your Disabled roles.
• Check your command is not set to Support team only mode.

[trail linden]

@humble sequoia

[jade topaz]

This is the problem of one of the members

[rustic gale]

Feel free to read the information above to see some possible causes

[jade topaz]

oh tysm

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[little agate]

hi how do i setup application ticket

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[little agate]

is that a application ticket panel?

[pseudo ravine]

No, it's a normal panel. There's no templates for panels

[little agate]

oh ok but how do i setup application ticket

[pseudo ravine]

Set it up how you want, go through all the configurations and choose what you want and don't want. How someone else sets it up might not be how you want it setup

[little agate]

oh ok, thx for the info

[pseudo ravine]

You're welcome, glad I could help!

[jade topaz]

How do I grant my Ticket Team access to the tickets?

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[limber portal]

Hey, check

[jade topaz]

thanks

[iron night]

Gave +1 Rep to @limber portal

[sacred island]

What problem?

How I can fix it and send the panel

@covert swallow can you help me

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[limber portal]

Hey, check

[sacred island]

How i add claim button to ticket?

[humble sequoia]

How does claiming work?

Our claiming feature allows your support team to assign tickets to a support member. With this feature you will be able to change the ticket's name, it's category and permissions! We highly encourage you to explore this feature by checking our Claiming Options Documentation

Note: This is a 💎 Premium exclusive feature.

[limber portal]

Hey, check (This is a premium feature)

[jade topaz]

It’s saying when I click add to my discord is saying ticket tool dose not have permission

[limber portal]

Hey, can you send a screenshot?

[tawny summit]

hey

i have a question

is it possible to take a look at the ticket which is already closed...?

[limber portal]

You need to make sure ticket tool has both ‘send messages’ and ‘view channel’ set to ✅ in channel perms

[jade topaz]

Could u join my server and do it for me real quick sorry about that

[limber portal]

Hey, for deleted tickets, if you have transcripts set up and transcripted the ticket, you can view it in your transcripts channel

Otherwise, there is unfortunately no way to regain the content of a deleted ticket

[limber portal]

I’m not entirely sure on the rules of that here, so I won’t for now.

Open the channel settings, add ticket tool in the permissions section, and apply the mentioned permissions

[jade topaz]

It’s not working

[limber portal]

Can you please be more specific?

[jade topaz]

It’s saying this

I did what u said

[stray cosmos]

Hey is it possible for ticket tool to send an email when ticket is created?

[limber portal]

Ticket tool is still lacking the required permissions in that channel

[limber portal]

Hey, this isn’t possible

[jade topaz]

It has every permission

[limber portal]

Can you run /debug and send a screenshot please?

[limber portal]

Can you please run it in the channel you are trying to send the panel to and send another screenshot?

[jade topaz]

Yea

It has every single permission

[limber portal]

Try refreshing the dashboard and sending the panel again

[jade topaz]

Nope

[limber portal]

Ah, this is a separate error. Check below:

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[jade topaz]

Did it I put words in my emoji thanks

[limber portal]

No worries

[jade topaz]

Thank u

[sleek orchid]

How do I make such a ticket? I put pictures and more than one Embed message

[limber portal]

Hey, to make a ticket like this you will need premium - both images and multiple embeds require it. If you have premium, you can edit your panel message to look like this in dashboard > messages > panel message

[limpid hedge]

1452642172

[sleek orchid]

But the person who did this does not have a special copy. Look at his picture

[limber portal]

Premium features can be used on the standard bot

[sleek orchid]

How do I buy a premium version and how much does it cost as an annual subscription?

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[limber portal]

Check out - there isn’t an annual subscription but you can prepay for a year by opening a billing ticket in #🎫│make-a-ticket

I believe it’s $66 as support have said (#premium-support message) you get a month free

Ah, apologies you won’t be able to see that link - message below

[rustic gale]

That is true

[clever herald]

is there anyway to reorganize the order of the multi panel? or does it follow the panel creation order?

[serene steeple]

Hi, we have the premium bot. I see an option for private thread.

What we need is a ticket bot that could feed data into specific threads.

For context, We are trying to have a feedback system where submitters can see only thread titles, select that thread, submit a response, and then have admins with proper roles be able to view each thread and the responses everyone put into them. Is this possible?

[limber portal]

Hey, it depends on the order you have them attached in the multipanels box in dashboard > panel

[clever herald]

no it reorder the button to whatever the panel number is

[limber portal]

I did check my theory before I replied, and on testing it, for me it relied on the multipanel attachment order

[clever herald]

hmmmm

lemme explore the rest of the stuff. been a while. might end up using dropdown 😛

[limber portal]

👍🏻

[solar pine]

hello
anyone here know how to copy data ticket tools to new one ?

my server get nuke and i need all the data in there to put in new one

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

[limber portal]

Hey, check

[versed sentinel]

Aynone know how to delete all tickets in your server

[solar pine]

thank you its help me, how i transfer the premium bot to the new one server ?

[iron night]

Gave +1 Rep to @humble sequoia

[humble sequoia]

━━ AiMLOCK's inquiry has been moved to a ticket ━━

[limber portal]

Unfortunately Discord app subscriptions can't be transferred between servers. You end the old one and start a new one on the new server.

[unique shuttle]

هلا

[primal trench]

I cannot get ticket tool to work i've set up panel but can't create a ticket

[pseudo ravine]

Hey there. I'm assuming you're getting an error?

[primal trench]

Nah i can't even use the /new to open a ticket. I did the panel

[pseudo ravine]

Using the /new command requires that command-style tickets must be enabled, are they enabled?

If not, you will need to click on the Create ticket button

[primal trench]

I don't even have the option to create ticket

This is what it's telling me

New command not monitoring this channel
To see what channel is monitored visit the Dashboard -> Panel Configs -> Settings -> Command Style Tickets -> Channel to monitor for command $new

[pseudo ravine]

Could you please send the server ID

[primal trench]

Server id - 1163174390909907044

[pseudo ravine]

It seems like you don't have command-style enabled on either panel, so you will need to create tickets from the panel

[primal trench]

so how do i enable it?

[pseudo ravine]

You can go to the Dashboard > Command Style > Enable the first option

[blissful fractal]

te tengo fe por favor como puedo venderte mi cuenta de free fire , te hablo al ig por q no se usar discor

[sacred coral]

a?

esto es inglés

[analog grove]

hi - can someone tell me where is the option to have a ticket auto-delete after closed?

[jade topaz]

How many form questions we can add per panel ?

[limber portal]

Dashboard > panel configs > general > disable 2 step ticket

[analog grove]

thank you!

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

No worries

[limber portal]

Hey, 5 questions per form is the limit

[peak bane]

Yearly Suscription

[steel oxide]

Hi! What happens when you lower the open ticket limit per user? Will existing tickets be deleted?

[limber portal]

Hey, you can prepay for a year for $66 by making a billing ticket in #🎫│make-a-ticket

[limber portal]

Hey, they won’t be deleted no

[peak bane]

okay thank you

[iron night]

Gave +1 Rep to @limber portal

[peak bane]

Can anyone explain pls?

Sometimes its WRONG
Sometimes its TRUE

[limber portal]

This may be due to discords new username system, as maybe display names aren’t classified as nicknames - however I could very well be wrong so you might be better making a #premium-tickets to talk to staff about it

[primal trench]

I cannot get this bot to work on my discord?

New command not monitoring this channel
To see what channel is monitored visit the Dashboard -> Panel Configs -> Settings -> Command Style Tickets -> Channel to monitor for command $new

Keeps telling me this after i already did it

[gilded verge]

please show screenshot from Panel Configs -> Command Style

[primal trench]

command style tickets/

[gilded verge]

yes, this one

[primal trench]

My pc's or laptop won't let me load up ticket tool but my phone does

[gilded verge]

it will be the same view so you can take screenshot from mobile too ^^

[gilded verge]

nono, you need go to dashboard, not docs

i think redirect link will work, so please go there, choose your server and show screenshot: https://tickettool.xyz/dashboard/server-id/panel-configs-v2#pc-menu/pc-commandStyle

[primal trench]

Already been to that

[wild spire]

What is the server name?

[primal trench]

here

[wild spire]

okido 👌🏻

[jade topaz]

hi
how can. i make the ticket to mention a role when a guy open a ticket

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[jade topaz]

oghh

[wild spire]

You didnt add a channel

[gilded verge]

and please add this mention to Panel Configs->Ticket->Ticket Message->Message Content

[jade topaz]

ty

[wild spire]

Also morning Miro.
Miss you

[primal trench]

That worked thank y'all

[wild spire]

No worries

[vital rain]

Guys, where can I get my ticket to get a role on the server?

[limber portal]

I think you may be in the wrong place, you can’t get a role here just through making a ticket

[neon rose]

when i make a ticket, i need to close It when i am done or just leave it open?

[jade topaz]

Hi I wanted to know if I can have premium bot on 2 discord servers?

hey 👋🏻

Yes, you can but premium needs to be purchased on each server individually, if thats what you‘re asking

(Maud answered this one for me when I asked this)

[plush mauve]

user.username shows either like u know if when tags where there, now with display names they added a new field to the objects of users called displayname

[blissful nimbus]

I’m having a hard time making my mods claim tickets idk why its not working

[humble sequoia]

How does claiming work?

Our claiming feature allows your support team to assign tickets to a support member. With this feature you will be able to change the ticket's name, it's category and permissions! We highly encourage you to explore this feature by checking our Claiming Options Documentation

Note: This is a 💎 Premium exclusive feature.

[limber portal]

Hey, check (it is a premium feature)

[limber portal]

As I said I wasn’t 100% certain, you would probably be better off making a ticket

[blissful nimbus]

Ah ok

[plush mauve]

i'm here just to take inspirations lol

[neon rose]

when i make a ticket, i need to close It when i am done or just leave it open? i Just want some clarification

[pseudo ravine]

Hey there. Usually you're able to close it yourself, but sometimes the server admins only let the support team close tickets. So it depends on the server

[jade topaz]

how can I tag a channel from my server in here? is it possible?

im trying like this with 0 luck

[pseudo ravine]

Hey there. You can't mention channels in embed footers, Discord doesn't do it

[jade topaz]

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help!

[tight violet]

does anybody know how to get the transcripts of a ticket you created on a server you dont have staff perms too?

[rustic gale]

By asking staff there

[tight violet]

wdym?

can you guys access my transcripts too?

(@rustic gale)

oop sorry

wait i just realized what you said (i cant read). So i need to see my transcripts for that server because they kinda scammed me and i have no solid proof but that ticket transcript

ofc the staff there arent gonna help me tho

[rustic gale]

That's very sad to hear, and i regret to say we cannot help you.

[tight violet]

well i got somewhere with staff. Does anybody know how to see past transcripts or does this bot just not do those at all

[rustic gale]

?

@tight violet If staff didn't actually create a transcript before deleting the ticket, then the contents are lost forever.

[dull trout]

Hello, my server uses Ticket Tool and we'd like the bot to post two pre-typed messages with instructions immediately upon opening the ticket. Is that offered in the premium version?

[random plaza]

How do I buy the premium version?

I had it for 7 days, but it ran out

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[tight violet]

Maybe it should be automatic then

[scenic plinth]

That form of automation is a premium feature.

[cold wren]

Me india reseller

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[young sage]

Bonjour

[wanton gate]

bonjour

[crystal ravine]

/help

[mighty tulip]

Hi guys, anyone noticed the premium bot not creating tickets in the set category? Currently it's just dumping all new tickets by themselves...

[pliant heron]

Hi guys, how can i set certain role to be pinged when the ticket is created?

[pseudo ravine]

Hey there. That’s usually because it doesn’t have permissions to view the category

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[pseudo ravine]

@pliant heron Read this ^

[small minnow]

ayuda

[mighty tulip]

See that's the weird thing.. It was working

[woeful plank]

Its not working 😭?

[pseudo ravine]

With the premium bot?

[mighty tulip]

That is correct

[pseudo ravine]

Hey there. Could you please run the /debug command in that channel

[woeful plank]

Alrighty

[pseudo ravine]

Could you please run the /debug command in one of the tickets inside the category

[pseudo ravine]

No worries

[mighty tulip]

There you go 🙂

[pseudo ravine]

Ticket Tool is missing the Send Messages permission inside that channel

[woeful plank]

Okay!!

[pseudo ravine]

You have 50 channels in that category, that’s the max amount you can have. That’s why Ticket Tool is creating the tickets outside all categories

[mighty tulip]

Well... That would explain it. Thanks

[woeful plank]

ITS WORKING NOW TYY

[pseudo ravine]

You’re both welcome, glad I could help!

[restive thistle]

how do u make a ticket pannel

im losing braincells trying to make it

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[gilded verge]

@restive thistle, please check

[jade topaz]

I want to change this panel to another server how do I do you can help me please?

[signal agate]

О

[gilded verge]

if i understand correctly, then https://tickettool.xyz/manage-servers

[jade topaz]

I want to have on this server bot premium

[sharp mango]

How I fix?

[edgy field]

How do I create one of these ?

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[pseudo ravine]

@edgy field Read this ^

[fringe tulip]

Can i report scam servers all using your ticket tool?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[slender minnow]

Please open a ticket through #🎫│make-a-ticket

ah mb just saw the bot's message

[crimson tide]

I get a message like this. How do I empower a robot?

[rustic gale]

Probably an emoji issue

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[swift thorn]

Is there a way to make a cooldown for making tickets? Like 5 minutes or 10 minutes?

[limber portal]

Hey, unfortunately this isn’t possible

[swift thorn]

Ah dang, ty for the response.

[swift thorn]

While your here, is there a way to where nobody can talk in the ticket unless its been claimed by one of the support members?

[wild spire]

No it is not.

If u enable the feature “change support team permissions when claimed”
The person who claimed will get the support team permissions.
So that would make the claimer unable to send anything once its claimed

[swift thorn]

Oh so the support team wont be able to talk unless its claimed, but the person who made the ticket can?

[wild spire]

also that.

[swift thorn]

Gotcha, thank you.

[swift thorn]

@wild spire Also, what permissions do I select to do that. Like when the support team cant talk in the ticket unless they claimed it. https://i.gyazo.com/26df50e0de633b4cff1be52aa56e25fb.png

[ornate garden]

New launching tokencypto Hay done high value market

[wild spire]

is that support team opened or where are you looking?

Also you did read that the claimer will not be able to talk I typed above?

[swift thorn]

Ya I clicked dis https://i.gyazo.com/98c5c06417f704e612aafe3444ec1c80.png

[wild spire]

thats claimed permissions.

not support team opened.
You need to set claimed permissions to
view channel
send messages
If you only want your support team to be able to talk after a ticket was claimed

[swift thorn]

Do i put the rest of the claimed permissions on ❌ or /?

[wild spire]

neutral

[swift thorn]

Alright, let me test it out

[wild spire]

You need to set support team opened (panel configs > permissions > support team)
view channel
send messages ❌

But last warning that the person who actually claims the ticket will not be able to send anything.

[swift thorn]

Right, im just confused. I enabled those on the Role called "Mastermode 6" and I gave the Mastermode 6 role to my alt account "guru" and im still allowed to type even if I have not claimed. https://i.gyazo.com/8ce555e51b2b1dd1c108116dcfb972ed.png. I just dont understand why if they claim it, they cant send anything.

[wild spire]

Did you change the settings in the panel permissions > support team opened?
Is that user talking a support team member?

I explained in my first message the person who claims the ticket (the claimer) will get the original support team permissions (not able to talk) once a ticket is claimed.

[swift thorn]

Ok, so there is just no fix to that? Like I cant reverse that? And this is where im going for the Mastermode 6 role. https://i.gyazo.com/a1070f250cb752a6ba73f95dc2d2030c.png

[pine violet]

Hola! Como podria poner hacer que en mi servidor haya un panel para que la demas gente pueda crear tickets si tienen algun problema? @severe path @radiant moss @safe prairie @timber kernel @slender minnow

[wild spire]

no there’s nothing to fix that.
The setting is intended so the other people are not able to talk after a ticket is claimed, but only the claimer is.
So reversing it the other way around will give the claimer the support team opened permissions, and the rest of your team will get the change permissions when claimed settings

[wild spire]

$esticket

[humble sequoia]

Equipo de Soporte Español

Querido usuario, si está buscando ayuda, por favor abra un ticket para contactar al Equipo de Soporte Español. Diríjase a #🎫│make-a-ticket y presione el botón :flag_es:.

[wild spire]

Sidenote, do not ping support members. Not everyone you pinged speaks spanish.

[robust sandal]

Nota al margen, no haga ping a los miembros de soporte. No todas las personas a las que has hecho ping hablan español.

English (en) → Spanish (es)

[pine violet]

ok thank you

[iron night]

Gave +1 Rep to @wild spire

[swift thorn]

Oh wait, the claimer will get the permissions? Meaning my support team will get the permissions?

Or the claimer as in the person who made the ticket?

[wild spire]

Claimer is the one person in your support team who presses the claim button.

he/she will not be able to talk after they claimed a ticket.

I’ll try to explain it easy

1. ticket is created everyone gets the support team opened permissions
2. ticket is claimed
   claimer gets the support team opened permissions
   Rest of the support team gets the claimed permissions

[swift thorn]

So, What if I make a separate role for the people creating the ticket, and than give that seperate role the permission to talk. Will that work?

[wild spire]

How would u do that?
They get the ticket owner permissions you set in the dashboard and are not changeable by a setting in claiming.

[pine violet]

How long does it take more or less to respond?

[wild spire]

When they have time.

[pine violet]

ok

[swift thorn]

Ohh ok. Dang man that sucks. Does attatching a thread to the ticket work?

[wild spire]

You can auto attach a private thread for ur support team of thats what u mean?

[swift thorn]

Ya like where the ticket owner can talk in

[wild spire]

uuuh no. 😅

for your support team.

[swift thorn]

Hmmmm, do you know why that is that you cant have the support team only talk once they claim it and the members can always talk?

[wild spire]

its just how it is
I’m not the developer. I can only say what the bot can or cannot do at this moment in time.
If u want something else added use #1019685143046279208

$pc 511020026883604491

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @swift thorn. You have now been given the <@&535595160189403136> role!

Found 2 servers in total and 1 with premium and permission

[wild spire]

Now u should be able to see the channel

[sinful comet]

سلام

Hello

[jade topaz]

hi guys, i have a LOT of clientele and the ticket category fills up fast... is there a better way than making a second category?

[sinful comet]

You speak arabic

[uncut garden]

is it possible to have multi dropdown support like this with this bot https://i.imgur.com/GB4NVlM.png

[velvet coyote]

I'm trying to make a form with multiple questions, even if I set the questions up as required though only one question pops up any reason why this is?

[hard lagoon]

how can make limit to tickets ?

[jade topaz]

need this too

[remote atlas]

How can i connect 2 panels together?

[velvet coyote]

Limits in what way?

[gaunt sun]

hello i want to know if its possible to edit the text embed of a panel

[jade topaz]

Can I make the bot post questions when the ticket is made

[hasty crown]

It say application did not respond how do I fix that

[noble fossil]

Help

[noble fossil]

My members don’t have permissions apparently, anyone know how to fix?

[errant granite]

Fix

[gaunt sun]

how do you delete a panel

[pseudo ravine]

Hey there. You could send multiple panels with dropdowns, and then remove the embed from the message

[pseudo ravine]

Are you saving your changes on the dashboard? And are you creating a ticket/editing the correct panel?

[pseudo ravine]

Hey there. You can go to the Dashboard > Limits

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[pseudo ravine]

@remote atlas Read this ^

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[pseudo ravine]

@gaunt sun Read this ^

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[pseudo ravine]

@reef bolt Read this ^

[pseudo ravine]

Hey there. Go to the Dashboard > Buttons > Create Ticket > Make sure Support Team Only is not enabled, and make sure that you don't have any Allowed or Disabled roles

[smoky wraith]

الو

ادمن

[noble fossil]

Thanks gang

[iron night]

Gave +1 Rep to @pseudo ravine

[smoky wraith]

في ادمن سعودي او عربي ؟

[pseudo ravine]

You're welcome, glad I could help!

[distant jetty]

any idea about this? "Failed: Invalid Form Body components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji"

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[rustic gale]

@distant jetty ^

[modest holly]

Is there a option like this?

Where it give the choice to the ticket opener?

[rustic gale]

That's just a custom close question.

The close question can't be edited like that without premium

But with premium it can.

Panel Configs -> Messages -> Close Question

[errant granite]

???

@rustic gale

[empty mirage]

Is there a way to have a role set as "support team" but then only certain users or certain roles can "/close" or close the ticket?

[rustic gale]

It says Click for info. Did you click for info?

[rustic gale]

Panel Configs -> Buttons

For each button you can set up allowed roles and disabled roles

You will probably want to set up allowed and disabled roles for the Close Ticket button and the Confirm Close button

[empty mirage]

found that. so that will affect the /close commands as well then?

[rustic gale]

No. The /close command has its own permission setup.

That's on the Command Configs screen

[empty mirage]

ah ok so setting perms on both. got it. tyvm for that. super fast help ❤️

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[errant granite]

@rustic gale

[limber portal]

«The application did not respond»

Are you seeing this message when you use a Ticket Tool command in a channel? It may be because the bot is missing permissions in that channel.

Try the following:

1. Right-click the channel, select Edit Channel, then Permissions
2. Scroll down to Advanced Permissions and add Ticket Tool there
3. Make sure that View Channel and Send Messages are for Ticket Tool
4. Save the changes
5. In the channel, use the /debug command to check for any other missing permissions
6. If needed, go back to the Permissions menu and grant Ticket Tool any missing permissions
7. Retry using the command you wanted to use and confirm that it works properly now.

[errant granite]

Thanks you

[iron night]

Gave +1 Rep to @limber portal

[languid prism]

What would cause the claim button to no longer be available when a new ticket has been opened? It was working fine yesterday, but today it just suddenly wasn't there any more

[elder jolt]

Why this message, although i have Administrator Permissions

[wild spire]

Did your premium end? Did someone else make changes to the dashboard?

[wild spire]

Run $level in the server and see if it does say administrator

[wild spire]

That was to a different user. 😅
Can u check if your premium has ended or someone else made changes to the dashboard?

[tranquil spindle]

How will i know if people have mad a ticket in my server?

[wild spire]

It will open up a channel.
If u want to be pinged in tickets use the following format in the ticket message

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[tranquil spindle]

ok thanks

thanks @wild spire

[iron night]

Gave +1 Rep to @wild spire

[errant granite]

@wild spire

@rustic gale can you help me please

Or @limber portal

[wild spire]

Bot is probably missing permissions for the ticket category

[errant granite]

I not understand

Can you fix ?

[wild spire]

I cannot fix it for you.
If English isnt your best language, I suggest making an arabic ticket.

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[errant granite]

Ok thx

[iron night]

Gave +1 Rep to @wild spire

[wild spire]

3Afwan 👍🏻

[errant granite]

You Arabic ??

[wild spire]

Taaliba Fusha 😂
So no

[errant granite]

Ah ok

[lusty forge]

i looked everywhere and i cant find the ids my panels to send a message, i dont understand where or how to find it

[wild spire]

The ID of a panel? or can u elaborate what ID you’re looking for

[lusty forge]

A panels id

[wild spire]

Are you trying to send your panel?

[lusty forge]

Yeah i just need to find the id

I don’t understand how to do it

[wild spire]

Use the command $panel number

Number is what u see in front (like 22, 23, 24,… in my screenshot)

[lusty forge]

tysm

thanks @wild spire

[iron night]

Gave +1 Rep to @wild spire

[wild spire]

no worries

[stuck wigeon]

Hi, is it possible to make the ticket tool send direct message to a member whenever a support member responds to his ticket?

[wild spire]

No.
Only when the ticket opens and closes

[stuck wigeon]

Ok. Thanks

[iron night]

Gave +1 Rep to @wild spire

[dire sun]

how do I make the delete button not appear here and how do I make it so certain people can't use the $delete command

[wild spire]

To not have the moderator message turn of two step ticket in panel configs > general.

To set the perms for $delete go to command configs > delete.
U can set allowed and disabled roles.

[dire sun]

I already set it like this but it still let's people with the role called support to use the $delete command

but I don't want the support role to be able to do that

[wild spire]

Are they a support team role?

It says enabled at the top

[dire sun]

for ticket tool?
how do I check

[wild spire]

in panel configs > general
is that role added to support roles

[dire sun]

thanks dawg

it's sorted now

thanks @wild spire

[iron night]

Gave +1 Rep to @wild spire

[wild spire]

[dire sun]

how do I make it so the ticket doesn't automatically get deleted upon closure

[wild spire]

I thought u didnt want the delete button. 😅

Turn on two step ticket

and go to buttons > delete ticket
show this button

[dire sun]

ye I dont but I dont want it to get automatically deleted either

[dire sun]

got it

[elder jolt]

I will

[elder jolt]

That is the response

[gilded verge]

level 0 means that you don't have any permissions to manage ticket tool (you don't have admin permission but you said you have),
in other words, ask your admins so they can add your role to Server Configs -> Dashboard Roles or ask owner for administrator permission

[elder jolt]

I have Administrator Permission 🙂

[gilded verge]

please read your screenshots again, you're using wrong accounts

i think that cause i can't see any other way

[elder jolt]

I will see

Thanks for your support

[jade topaz]

hi

can i buy premium ticket tool bot but for two discord server ? or i need to pay 5.99$ x2 ?

ping if someone know please

[pseudo ravine]

Hey there. It's per server, so you'll need to pay $5.99 x2

[boreal prawn]

Is there a way to add a custom ticket escalation command? I'm not big into coding so I don't understand much of the custom variables or how to pair them together.

My idea is to create a custom command when someone sends .esc it removes everyone except for people with administrator perms and the ticket owner.

[pseudo ravine]

Hey there. Unfortunately there is not a way. Custom Commands don't do anything besides send a message

[boreal prawn]

Is there a way to have the bot respond with a command, then read its own command and kick certain roles?

[pseudo ravine]

If by "kick certain roles" you mean remove their permissions from the ticket, then no

There have been at least 1 suggestion (most likely multiple) regarding escalation, so there is a possibility it will be implemented in the future

[boreal prawn]

Alright, thank you for your help!

[pseudo ravine]

You're welcome, glad I could help!

[sinful bay]

i DMed u saying thank you for your help and i got warned?

[pseudo ravine]

DMing staff is against the rules, which are listed in #📂│information

If you do not need any support with Ticket Tool, please don't message in this channel

[sinful bay]

why are u talking like such an npc

alr tho sorry i didnt read he rules

[pseudo ravine]

Just make sure to not do it again in the future

[twin willow]

how do i make the ticket tool have the question options thingy
Like when someone clicks on a ticket n it asks questions before creating the ticket?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[crystal belfry]

yo how do i fix the issue where other members of my server cannot open a ticket but only i can

[rustic gale]

«You don't have permissions to use this»
Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[small dagger]

Hello, I'm trying to create a ticket, nothing works, what should I do, maybe I missed something on the site

[jade topaz]

how creat ticket

[zenith shore]

algum suporte BR?

[flint socket]

eu sou BR, posso tentar ajudar me manda DM

[pseudo ravine]

No, DM support is not allowed

[flint socket]

So can I provide support in Portuguese?

[pseudo ravine]

In here, yes

[flint socket]

Ok

[flint socket]

Pode falar

[zenith shore]

Boa noite, desculpa a demora.

Eu queria saber se tem alguma variável ou alguma função do bot, que no uso do estilo suspenso, ao escolher uma opção, a mesma aparecer em destaque na mensagem do ticket quando é aberto, tentei de todas as maneiras, e não consegui...

[flint socket]

Vc quer colocar uma variável como descrição? tipo @zenith shore aqui é o ticket de suporte...

[zenith shore]

ISSO

Tem várias opções;
Patrocínios
Recompensa de eventos
Denúncias

Aí quando abrirem o ticket escolhendo uma delas, a mensagem do painel mostrar qual opção o membro escolheu.

[flint socket]

vc quer que ele pegue o nome do painel e precisa da variavel pra isso né?

[zenith shore]

Não exatamente uma variável, qualquer coisa que me mostre a escolha do membro.

[zenith shore]

Não o nome do painel, mas o nome das opções do estilo suspenso

[flint socket]

me explica melhor

manda print

[zenith shore]

Pera ai, vou pegar o pc

AAAAAA PERA, ACHO QUE CONSEGUI FAZER

Consegui, eu tinha que ter feito um painel para cada opção do estildo suspenso, desculpa o incomodo Weslei!

[flint socket]

sem problemas

magina amigo

[elfin turret]

Need to fill out an appeal for Connecticut state rp User is Samplayzr0bl0x113

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[rustic gale]

Did you solve this, or do you still need help?

[slate mantle]

is there a way to edit the form?

[slate mantle]

@rustic gale

oh sorry

[wintry idol]

Ta certo???

Não tô conseguindo

[rustic gale]

“Server at channel limit of 500”

[robust sandal]

Isso significa que o servidor atingiu 500 canais e não é possível criar mais canais. Isso inclui ingressos. A única maneira de resolver isso é entrar em contato com a equipe do servidor de outra forma e informá-los de que o limite foi atingido.

English (en) → Portuguese (pt)

[rustic gale]

ingressos = tickets

[wintry idol]

Como é que eu faço para comunicar-nos

[rustic gale]

[robust sandal]

Não temos nenhuma relação com esse servidor. Você deveria perguntar lá, não aqui.

English (en) → Portuguese (pt)

[small dagger]

The ticket tool has all the rights, but I can’t create a ticket

[small dagger]

a ticket is created and then immediately deleted

[humble sequoia]

━━ Mikebrooks2's inquiry has been moved to a ticket ━━

[gleaming garden]

How can I make somebody supporter, so that he can look into tickets?

[humble sequoia]

━━ LeandinLP's inquiry has been moved to a ticket ━━

[broken heath]

Hey. As owner of the server is there a setting so I can create more then one ticket of the same panel?

[wild spire]

panel configs > limits > open tickets each user

or roles that bypass the limit

[broken heath]

Thankyou

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[limber portal]

^

[shadow marlin]

can anyone help me ? how can i do something like if someone opens ticket it will show their name the person who opened the ticket

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[remote estuary]

We can't fix this issue.Pls help us

[rustic gale]

Add {ticket.user.name} to the ticket message

[rustic gale]

«You don't have permissions to use this»
Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[remote estuary]

okay.Thx :]

[robust ibex]

It works!!
Thank u soo much

[iron night]

Gave +1 Rep to @rustic gale

[jade topaz]

how do i make it ping a role

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[rustic gale]

See above

[jade topaz]

thx

[iron night]

Gave +1 Rep to @rustic gale

[slate mantle]

Hi is there a way to edit the form created inside the ticket

[rustic gale]

I'm not 100% sure what you mean

But if you mean the automatic embed with the form answers

No, that's not possible

You can manually set up a custom embed with the form answers, but it's premium only

[pallid garnet]

hello, is there a way to ban someone from creating tickets on your server?

[thorn barn]

how do you send this message? I understand it's a custom commands but which variable did you use on the message

[cedar jackal]

I had a same problem with my toll can someone help me?

[rustic gale]

An argument variable

[rustic gale]

Which problem?

[rustic gale]

Give them a blacklist role

You set up blacklist roles in Server Configs in the dashboard

[pallid garnet]

thank you

[thorn barn]

ok, i created the argument variable, what do i do now to ping the user or just write his username?

[rustic gale]

You type the command followed by the argument

For example:
m2t @rustic gale

[humble sequoia]

━━ @rustic gale's inquiry has been moved to a ticket ━━

[rustic gale]

Our command actually uses

{argument.1?fb=User}'s inquiry has been moved to a ticket

If no argument is given, it writes “User” in place of the variable

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[thorn barn]

how you send this message with slash command or by just typing something?

[rustic gale]

By typing m2t

[rustic gale]

Have a look at the Custom Commands main menu

[thorn barn]

lemme try

[rustic gale]

The command trigger (2.) is what you type to send the command

[thorn barn]

yeah i know how custom commands works

but never know about arguments

[rustic gale]

Arguments are added with the New button (bottom right)

[thorn barn]

yeah but i don't know how to modify the variable, i mean input does that variable

and how to select which user

[rustic gale]

Uhhh

[thorn barn]

if u type m2t right now how do you select which user will be pinged?

[humble sequoia]

━━ asdfghjklasdfghjkl's inquiry has been moved to a ticket ━━

[thorn barn]

to send the tag instead of the username i just need to send m2t @htyfgnjtyhfgjunm ?

Alr, i understood now, it took a few but i got it

[rustic gale]

Great

[thorn barn]

thank you

[thorn barn]

Also why ticket tool can't use custom emoji from the server?

[rustic gale]

Of course it can, why would you believe it can't?

Use the /id command to obtain the emoji ID, and use that in the bot's messages

[thorn barn]

no way it's possible

i just treid to send my emoji like this :customemoji:

and i guess by sending in this way it doesn't work

it's <idemoji> ?

[rustic gale]

It looks like this
< emoji name : a bunch of numbers >

Here's an example !PabloTiphat

Animated emojis are <a:name:numbers>

!GideonSpecial

[gloomy charm]

hello is there anyway without trainscript i can see the history of the texts between me and my friends in the tickets?

[pseudo ravine]

Hey there. The only way is from the transcript

[gloomy charm]

i lost a valueable thing in there is there any way of form you can help?

[pseudo ravine]

Unfortunately not. We do not store any transcripts

[gloomy charm]

alright have a good day

[pseudo ravine]

You too!

[digital stone]

What does the Placeholder Text do?

[rustic gale]

It's displayed in the box before the user enters text

[digital stone]

Ok thank you

[iron night]

Gave +1 Rep to @rustic gale

[jade topaz]

How to invite prem bot ?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[limber portal]

Check out

[ebon gust]

I seen this in a server I’m in and was wondering how do you do it

[rustic gale]

How do you do what?

[ebon gust]

How do you give a embed multiple responses

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[rustic gale]

By adding the extra buttons to Attached Panels

[ebon gust]

Thanks

[iron night]

Gave +1 Rep to @rustic gale

[gritty island]

Hello, I just made the purchase through Discord for Premium but I went to the desktop and it doesn't have Premium mode activated, could any support help me?

[gritty island]

I already solve

I have another question, I think only support can answer me, for example a customer purchased a plan after clicking pay the Ticket and the panel appears Would it be possible that on this panel screen the customer would have options to select which plan they contracted? Or for that you would have to have your own bot