🆘│community-support

[elfin steppe]

Hi im trying to add an emote to the panel name thing but it keeps showing this

Have i done it wrong? the name of the emote is "dse"

[cerulean leaf]

if someone closed a ticket how to get his username?

[jade topaz]

Is the emoji in your server? If so, click the blue select button and scroll all the way down to the bottom of the list then click on the emoji you want. Save your changes then open a new ticket to see if it worked 🙂

[elfin steppe]

oh wow im blind didnt even think of that 😂 thank you

[jade topaz]

No worries, happy to help ❤️

[cerulean leaf]

i need the variable please

[jade topaz]

Variable? You can check the variables TicketTool has to offer below:

https://docs.tickettool.xyz/dashboard/panel-configs/variables

[balmy stratus]

Purchasing it

All good, i've found the answer.\

[cerulean leaf]

i can't find what i need.

[jade topaz]

What exactly do you need?

[cerulean leaf]

i need to get the username for the user that has closed the ticket

[jade topaz]

Oh, I totally missed your message above, sorry 😢

If the user has closed the ticket, you can go to your closed category and re-open the ticket which he will then have access to the ticket and you can get his username that way.

The other way would be if he deleted the ticket, you would be to check your ticket transcript logs in your server if you have set it up.

If not I don’t think there is any other way, although I could be wrong 🤔

[cerulean leaf]

Alright thanks for your support.

[jade topaz]

Anytime! ❤️

[jade topaz]

I want to set up a ticket tool on my server, but it is not responding, who can help?

How do you mean “Not Responding”?

he always says this

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[jade topaz]

Have a read above, and make sure TicketTool has the correct permissions.

I'm sure it still doesn't

Did you run the /debug command? Or is it giving you the same error?

[solid stream]

if /debug doesn't work then the channel you're running it in is missing permissions to send/view for Ticket Tool

[jade topaz]

I'm sure I've given all the permissions

Are you on mobile phone?

Hello! I'm aware that Ticket Tool was down last night, is the website still functioning? I'm working on editing stuff and when I click "save" nothing happens.

Yes I'm on the phone

[solid stream]

It's possible you need to reload the page / got logged out.. from what I can tell it's all working.

[jade topaz]

Nope-done that

[jade topaz]

Okay, try following the steps below:

1. Go into your server and hold down on the channel name you want to send the commands in.

2. Then click Edit Channel, then Channel Permissions

3. If you then click Add A Member and add the TicketTool bot, and give it permission to send and read messages in that channel.

(You could also give the bot a role with ADMIN but it isn’t recommended)

Thank you very much, polar, I made it because of you

No worries, happy to help ❤️

❤️

[solid stream]

Then you would need to check the browser console for any errors that might show up, if you don't know how to do that please create a ticket and someone will help with that.

[jade topaz]

Try clearing your browser Cache & Cookies or try opening in a incognito window ^

[native pendant]

how or where look at statistics ?

[jade topaz]

On the dashboard 🙂

https://tickettool.xyz/manage-servers

When you load up the dashboard and click onto your server, it should be on the right hand side at the bottom.

[native pendant]

thx

[iron night]

Gave +1 Rep to @keen saddle

[jade topaz]

Thanks @jade topaz ! That worked ❤️

[native pendant]

ayo -2 reps for u bot *joke

[jade topaz]

Happy to help 😉

[white karma]

Is there a way for TT to log just the form in a separate channel?

[pseudo ravine]

Hey there. Unfortunately that's not possible

[earnest edge]

Yo

@pseudo ravine can u help@me

[pseudo ravine]

Please don't ping for support. Just state your question/issue and someone will assist you

[earnest edge]

K mb

How do I make it where other people besides owner can help people with tickets

Like when someone makes a ticket how does a mod or something be able to claim or help them instead of owner

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[plucky sand]

anyone know how to create a dropdown ticket for specific roles?
EX what department do you want to contct

[rustic gale]

Please clarify what you need

If you mean users with different roles see different menus, that's not possible

[plucky sand]

so basically make it to where user can select department to contact

EX: what department do you want to contact?

1. role 1
2. role 2
   and each button/dropdown only notifies/only that role can see that ticket

[jade topaz]

@plucky sand have u found out if it does?

[plucky sand]

need to set it up

[jade topaz]

is it possible?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[jade topaz]

do u need like premium or something

[pseudo ravine]

No

[jade topaz]

alr

[white karma]

Oh okay

[analog mango]

Just i wanna ask, how can i change the plan of Premium? i come here and ask abou it but it didn't work

[slender minnow]

was it purchased through Discord?

[analog mango]

nah, i go to discord and make Upgrade but he show me just 1 month, so i don't want just 1 month and i make 7 day trail to see if i can upgrade it more but still same thing

So i make this worng or there is a way to sub?

[jade topaz]

???

[pulsar eagle]

#🆘│community-support

[vague cosmos]

> 
> Are you seeing this message when you use a Ticket Tool command in a channel? It may be because the bot is missing permissions in that channel.
> 
> Try the following:
> 1. Right-click the channel, select Edit Channel, then Permissions
> 2. Scroll down to Advanced Permissions and add Ticket Tool there
> 3. Make sure that View Channel and Send Messages are :check_green: for Ticket Tool
> 4. Save the changes
> 5. In the channel, use the `/debug` command to check for any other missing permissions
> 6. If needed, go back to the Permissions menu and grant Ticket Tool any missing permissions
> 7. Retry using the command you wanted to use and confirm that it works properly now.```

[civic wagon]

You need to have premium for it

[iron night]

Gave +1 Rep to @civic wagon

[median rivet]

It says "This interaction failed".

[gilded verge]

but bot is online? //i mean on your server

[median rivet]

let me check

oh nvm

it works now, weird.

[gilded verge]

generally if you have this interaction error, then it's problem with bot permissions

[carmine topaz]

Hello how do i blacklist someone from making tickets?

i use bottons

[pseudo ravine]

Hey there. You can have a Blacklisted Role which will not allow them to make any tickets across all of your panels

[carmine topaz]

Amazing

[dusk fulcrum]

Is there a way to get the bot to consider an existing channel a ticket? If not, is there a way to otherwise get the bot to transcribe a channel into html file?

[pseudo ravine]

Hey there.

Is there a way to get the bot to consider an existing channel a ticket?
This is not possible unfortunately

If not, is there a way to otherwise get the bot to transcribe a channel into html file?
Do you just need to setup the Transcripts channel? If so, Dashboard > Panel Configs > Transcript > Transcript Channel

[dusk fulcrum]

No, i didn't mean a ticket. In our server we have a few de facto archived channels that we'd like to get rid of while saving the contents, and we loved the format of the transcript that your bot provides, hence the desire to apply it to existing, non-ticket channels

[pseudo ravine]

Unfortunately that's not possible

[dusk fulcrum]

Would you be so kind to provide the code snippet for transcribing channels? It'd solve one of our server's problems

[vague cosmos]

We don't have access to the code and I don't think the developers want to share that either.

[civic wagon]

I'm not sure but I think premium users can save transcripts out of the tickets

[dusk fulcrum]

I just checked the docs and tried it, this is correct, albeit it's limited to 1000 messages

[rich yoke]

What do I have to change so the bot doesnt automatically delete my ticket after being closed by /closerequest

[dusk fulcrum]

Fair. They made that part accessible, but it shouldn't be hard to figure out ourelves so that we can implement it in our server bot

[pseudo ravine]

Hey there. You can enable Two step Close by going to the Dashboard > Panel Configs > General > Two step Close >

[rich yoke]

Thanks, I dint think disabling that would make it get auto deleted but thanks again now its fixed.

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[wintry siren]

Hi, i would like to ask, how to make saving transcript an automated thing. Im lazy to click it everytime, when the ticket is about to close.

[vague cosmos]

Hey @wintry siren, automatic saving is a premium feature.

[wintry siren]

Thanks

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No worries, did you have any other questions?

[quartz steeple]

The ticket is closing in 2 steps, how can I cancel it?

[vague cosmos]

Dashboard > Panel Config > General > Two step close

[quartz steeple]

Thank you very much

[vague cosmos]

@quartz steeple

No worries, do you have any other questions?

[quartz steeple]

no thanks

thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

Alright, if you have any questions in the future feel free to ask them. We are happy to help.

[jade topaz]

Why does it not go to the PayPal category

[vague cosmos]

Hey! How many channels are under the category?

[jade topaz]

User the PayPal category like 4

*under

[vague cosmos]

Does the bot have the required permissions to manage channels under the category?

[jade topaz]

Yes

Wait under the category

[vague cosmos]

yes, permissions for the category.

[jade topaz]

Let me check

[vague cosmos]

Alrighties. Let me know.

[jade topaz]

Yes It does

[vague cosmos]

Do you have Show All Channels checked?

[jade topaz]

On the category perms?

Or the role

[vague cosmos]

No, if you click on your server name.

[jade topaz]

What is the image ?

It just has a poo po

[vague cosmos]

If you click on your server name, you see a "Show All Channels" option, is it checked?

If not, can you check it and check the amount of channels again under the category?

[jade topaz]

I don't see it

Is it cuz. I'm in mob rn?

Mobile

[loud bluff]

guys i accidentally made ticket in a server cand i cant make another one

[vague cosmos]

Yea, then you need to click on the three dots, whe you see alll channels.

[humble sequoia]

How do I limit the number of tickets a user can create?

There are mainly two ways to limit how many tickets an individual user can create:

Global Limit

You can restrict the amount a user can open across all your panels by following these steps:
> 1. Go into your Dashboard
> 2. Open the Server Configs tab
> 3. Update the Global Ticket Limit field
> 4. Save changes

Panel Limit

Secondarily you can also set a limit per panel, meaning that a single user can open a certain amount of tickets on the given panel. Note that the Global Limit takes precedence upon Panel Limit, to set the latter follow this procedure:
> 1. Go into the Dashboard
> 2. Open the Panel Configs
> 3. Open the Limits options menu
> 4. Update the Open tickets each user counter
> 5. Save changes
When the Open tickets all users limit is hit, users won't be able to create more tickets.

[vague cosmos]

@loud bluff ^

[loud bluff]

i dont own the server

[vague cosmos]

@jade topaz do you know where?

[jade topaz]

Let me see

[vague cosmos]

Then you need to close the ticket and open a new one or inform the owner. We can't help then.

[loud bluff]

how do i do that

[jade topaz]

I clicked 3 dots

[loud bluff]

how do i close a ticket

[jade topaz]

$close

[vague cosmos]

$close

[loud bluff]

but how

[vague cosmos]

@jade topaz can you not interrupt?

[vague cosmos]

Hmm, can you make a new category and see if you can get tickets in there?

[loud bluff]

thx u

[vague cosmos]

You run $close or /close or click the close button on a ticket.

[jade topaz]

Ok

[loud bluff]

ok thx it work

[vague cosmos]

Awesome! Did you have more questions?

[vague cosmos]

Nothing again?

[jade topaz]

Nope

[vague cosmos]

Hang on, asking about this.

[jade topaz]

Ok

[vague cosmos]

@jade topaz I don't have an idea of what is causing this on the moment. Do you mind opening a ticket in #🎫│make-a-ticket so the support team can assist you?

[jade topaz]

Ok

[vague cosmos]

Sorry I wasn't able to help more.

[humble sequoia]

━━ 1xCrunch's inquiry has been moved to a ticket ━━

[jade topaz]

It's ok

[feral scroll]

I add the bot to my server, but it doesn't appear on the dashbord so I can move it

[vague cosmos]

Can you do a /permissonlevel in your server?

[feral scroll]

could someone help

[vague cosmos]

Sure, see my question above. 😛

[vague cosmos]

@feral scroll if you can tell me what the response is or send a screenshot of it, that would be amazing.

[feral scroll]

where are the servers with the bot, it was supposed to have an extra server and it is not showing up

[vague cosmos]

Can you click on the sync button?

Does the server appear then?

[feral scroll]

So, I'm setting up a new server, but on that server it's not showing up on the dashbord

[feral scroll]

not what I'm configuring

[vague cosmos]

You invited the bot, right? If you click on the blue button, does the server appear?

[feral scroll]

thank you very much

[vague cosmos]

No problem, happy to help! Did you have any other questions?

[snow glade]

hi question

is it possible to give a role permissions to only see and respond to one type of ticket?

i have a multi panel set up with 3 different ticket options, and i want those with the "partner manager" role to be able to claim, respond to, and close only "partner" tickets

i do not want those with the partner manager role to be able to see/claim "giveaway" or "report" tickets, just the "partner" ticket

[wild spire]

that's another bot. Not ours

[snow glade]

oh awkward my bad

[craggy geyser]

You can do that with our bot though!

[wild spire]

that's 100% true. *And ours is better *

[vague cosmos]

That is 100% true too.

[jade topaz]

How can i change the message in different tickets

[wild spire]

I thought u found that when u closed the ticket message

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[jade topaz]

Nope😔

Huh?

[grim pumice]

.

[jade topaz]

Oo

[grim pumice]

There's the steps

[jade topaz]

Ok done let me try

@grim pumice tysm

Wait

Ur not even a helper😭

[grim pumice]

It's Community support

[fair radish]

hiii! so i got the user ping down but how do i ping a role in the message for tickets?

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[craggy geyser]

What doesn't help is that a lot of the people who give help here have other roles (like regular which is just from having enough messages sent) and so look like a helper due to colour difference

So although they are regular users, people don't realise

[grim pumice]

Ok , then ?

I just helped him like the most people

[crystal geyser]

Despite the fact that the bot has all the privileges in the ticket categories and globally on the server to manage channels and roles, when creating channels, it is not added with sufficient permissions to be able to modify the permissions, generating that I get a permissions error when trying to add someone with the $add command and when closing the ticket it does not remove the user's permissions according to the designated configuration.

How do I solve it?

[pseudo ravine]

Hey there. Does Ticket Tool have the Manage Permissions permission? Or Manage Roles on the role itself?

[jade topaz]

Where can i read about the api documention for tickettool?

[humble sequoia]

━━ trxnches's inquiry has been moved to a ticket ━━

[crystal geyser]

Yes, please, check this image

[gilded token]

hello

I'm trying to add server to my discord server

Need some assistance pls

[jade topaz]

Trying to add the TicketTool bot you mean?

[gilded token]

yes

ive added to my server but dont see the option to open a ticket in a channel i created

[jade topaz]

You can create, manage and send your ticket panel on the dashboard below 🙂

Alternately you can run the /setup command in your server.

https://tickettool.xyz/manage-servers

[gilded verge]

please add TTS permission in Ticket Tool's role, this should help

[gilded token]

thank you will try it

[crystal geyser]

This allows me to delete users from the ticket, but not add them.

[gilded verge]

hm... please try to do that in new ticket 🤔

[crystal geyser]

ok

[crystal geyser]

That goes, it continues showing "Missing permissions"

[gilded verge]

could you please show permissions for ticket tool and everyone in ticket? (channel settings)

[gilded token]

Question in order for bot to work in my server do i need to subscribe?

[gilded verge]

ticket tool is free but if you want premium features, then need to pay // or vote for bot

[crystal geyser]

The bot have ALL permissions in both the open and closed ticket categories, and in the role have:

• View channels
• Manage channels
• Manage roles
• Send messages
• insert links
• Attach files
• Use external emojis.
• Use external stickers.
• Manage messages
• Read message history
• Send TTS messages
• Use application commands

Give me a second to get the roles he has on the channel.

[gilded token]

Will like free version

I keep getting an error when i try to go to dashboard

[gilded verge]

*the bot does not synchronize permissions with the category so please check directly in channel settings ^^

[gilded verge]

what error exactly?

[crystal geyser]

everyone has all permissions denied except "Manage permissions".

The ticket tool role has:

• View channel
• Manage channel
• Send messages
• insert links
• Attach files
• Mention everyone
• Manage messages
• Read message history.

The other permissions are not defined. ("/")

[gilded token]

Also when I try clicking on server to manage it only relaods to the same page nothing else happens

[gilded token]

Connection error.

[gilded verge]

ticket tool need manage permissions to add/remove users from ticket 😳

[gilded verge]

sometimes it's problem with browser so please change to another and try again ^^

[gilded token]

using google web

[gilded verge]

you can try with chrome or opera

[jade topaz]

How can I solve this

Failed to Create
╰ Failed to create a ticket channel
╰ Cannot read properties of undefined (reading 'permissionsFor')

5169a0fe-f50c-11ed-a05b-0242ac120003

I tried everything

[gilded verge]

do you have enabled storage mode?

[gilded token]

Yeah thats what i meant sorry google chrome

[jade topaz]

No

[gilded verge]

please run /debug on your server and here send this link

[jade topaz]

Okay

I should clear the cache?

https://discordapp.com/channels/509192800865353738/662692902245498910/1128814813569622158

[gilded verge]

hm, permissions are correct... but yep, you can try to clear 🤔

[jade topaz]

Ok

[crystal geyser]

Yes, I understand that, but how to manage the permissions that are granted to the ticket tool role when creating tickets? Creating a ticket creates a new channel with permissions it gets from somewhere I don't know.

[jade topaz]

Didnt work

[gilded verge]

i can't find an answer for you so i can recommend to #🎫│make-a-ticket 😕

[jade topaz]

Should I enable that storage thing

[gilded verge]

nono, no need, i just wanted to confirm something but since not related, i can't help with this one

[jade topaz]

Ah okay

[gilded verge]

oh! if ticket tool has manage roles (manage permissions) in role (so global), then please go to Panel Configs->Permissions->Ticket Owner Permissions (edit opened and then edit closed)->set Manage Permissions to /

[gilded verge]

but due to the fact that permissions do not update in tickets that are already open, you need to create a new one to check after saving ^^

just to confirm...
how long you have this problem?
also, please send a screenshot to confirm that Ticket Tool is online on your server //or just try to do any interaction with bot, like use /debug command on your server

nono, click on ticket tool as user because here we can't see if bot is online or offline

[gilded token]

I don’t think it is

[gilded verge]

oh? but that's not Ticket Tool bot 🤔

nvm, please run /debug command on your server ^^

[gilded token]

Yes that’s another one we had but doesn’t work. Do I need to remove it first?

[gilded verge]

no need to remove any bot, im sorry, my bad beacuse i was a little confused for a second 😅

so, have you tried to use /debug?

[gilded token]

Not yet

Can you assist me with that pls?

[crystal geyser]

Now it works correctly when adding people to the ticket, but it still does not update the permissions correctly after closing the ticket.

[gilded verge]

^^

[gilded verge]

please describe 🤔

a lot of missing permissions, please fix this 😳

[gilded token]

K

[gilded token]

Remove app and add back right?

[gilded verge]

if you just invite again, permissions will be updated so no need to remove ^^

[crystal geyser]

That now, after executing $add and adding a user to the ticket, it works perfectly and does not give errors of non-existent permissions. But still the problem that it doesn't update the permissions by removing the channel access to the ticket owner after closing the ticket. Maintains user access to the ticket.

[gilded verge]

please show screenshot from Panel Configs->Permissions->Edit closed Everyone Role Permissions

and closed Ticket owner too ^^

[crystal geyser]

everyone permissions

and ticker owner

[gilded verge]

whoops, please change manage permissions to / in ticket owner

now i noticed that you don't have permissions to manage your server, i mean on dashboard because your level is 0
you need to have Administrator permission or ask your admins to add your role to Server Configs->Dashboard Roles

[gilded token]

I see. I am listed as an admin server

I need permission to do so then?

[gilded verge]

i think im blind, but to confirm, could you please run /debug on your server?

and send link from bot please ^^

whew, so im not blind 😅 but i was right, you don't have Administrator permission and your role is not listed in Dashboard Roles
still, please fix these permissions

[crystal geyser]

It continues without removing viewing permission for the ticket creator and support roles and without blocking the sending of messages for other authorized roles.

[jade topaz]

someone brazilian here?

[gilded token]

Re adding. Are all these permissions okay to add?

@gilded verge

[gilded verge]

*in everyone, also please change manage permissions to /

[jade topaz]

someone can help me? i dont speak english i cant use the bot

[gilded verge]

yup, should be good if you used bot invite link on website

[crystal geyser]

for open or closed tickets? or for both?

[gilded verge]

let's try with both

[crystal geyser]

okey

[jade topaz]

Ei, não sou brasileiro, mas poderia tentar ajudar. Qual é o problema?

[jade topaz]

eu nao compreendo como configurar o bot

[crystal geyser]

it does not work 😦

[gilded verge]

o o o there you can see that your level is 0,
so as i mentioned before, you need to have Administrator permission or ask your admins to add your role to Server Configs->Dashboard Roles

[jade topaz]

Em que parte você está tendo problemas? Convidando o bot, configurando o painel de tickets ou outro problema?

[jade topaz]

configurar o painel de tickets

[gilded verge]

im sure i missed something but im lost... so please wait for someone else or create a ticket on #🎫│make-a-ticket, im sorry for not being helpful 😕

[crystal geyser]

Don't worry, if you helped me to solve some things, maybe it's a more advanced problem. Thanks for your help 😄

[iron night]

Gave +1 Rep to @gilded verge

[jade topaz]

Você pode acessar o painel abaixo:

Deseja configurar o embed “Make A Ticket” para o seu servidor?

https://tickettool.xyz/manage-servers

[jade topaz]

sim,mas eu nao entendo nada que esta escrito no site

Infelizmente, não acho que o site tenha um botão de idioma para você alterá-lo.

[jade topaz]

aqui no servidor pergunta qual lingua eu falo,mas nao tenho minha lingua no site.

Infelizmente não há opção de idioma no site

vou procurar algum brasileiro pelo servidor para me ajudar

anyone know why the site wont " clickbvle " like i cant change some text or sum

[pseudo ravine]

Hey there. Could you take a screenshot of what you're talking about?

[jade topaz]

whenever i try change / text sum it doesnt work

only can change the " to create a ticket react with "

[pseudo ravine]

That's because to edit them, you need to have Premium

[jade topaz]

ohhh it jsut didten say that anywhere

[pseudo ravine]

Sorry for the confusion

[jade topaz]

👍

[slate wren]

meu nao entra na parte do f11

ate ate entrei 1vez alquem pode ajudar

[pseudo ravine]

Ei. Qual é exatamente o problema que você está enfrentando?

[slate wren]

eu fiz tudo porem ativa mas nao entra na parte do F11

entro so 1 vez

coloco login senha normal porem nao ativa o menu pra ir nas config

[jade topaz]

Ooo

Merhaba

Helo

Panel linki lazım beyler

[scenic plinth]

Acho que há alguma confusão sobre o que você quer dizer com "parte F11". Isso está relacionado à ferramenta Ticket? Para referência, não oferecemos suporte ao FiveM.

[slate wren]

e pra entra no menu eu ja fiz tudo porem nao entra no mod menu so no redengine

[scenic plinth]

Você deve perguntar no servidor correto, este não é o lugar para o suporte FiveM, então não tenho ideia de como ajudá-lo com mods para o jogo.

[slate wren]

Ok desculpe

[scenic plinth]

Tudo bem.

[magic gyro]

hello can you help me, how do you mention a role please?

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[gilded verge]

Hey @magic gyro, check and put your mention to Message Content if you want to ping them

[hollow rivet]

check for me. I can't connect the wallet

[gilded verge]

there is no "wallet" thingy, what do you mena?

[hollow rivet]

website not showing "Convert" Button

[gilded verge]

where is "Ticket Tool" on this website? you're on the wrong server

[hollow rivet]

I entered the newspaper like this I don't know how to get help

[magic gyro]

thanks

[iron night]

Gave +1 Rep to @gilded verge

[inner viper]

Discord limits servers to 500 channels per server. The server you screenshotted has 500 channels already. Not too much you can do aside from asking the server owners to delete some tickets or other channels.

(That's so many tickets lol)

[hollow rivet]

i deleted a lot of channels

[scenic flower]

With ticket tool can I reply anonymously as a moderator?

[edgy arch]

I am unable to save changes to an embed, when I click save changes nothing happens.

[civic wagon]

You need to resend the panel

[civic wagon]

Nope

[scenic flower]

Thx bro

[iron night]

Gave +1 Rep to @civic wagon

[edgy arch]

Not sending after 1 hour +

[misty token]

hi im new to using the tickettool bot and looking at ways to manage high volume tickets in a discord server...any advice on where to go for help specific to reporting and managing the overall ticket allocation/grouping/reporting etc

[wild spire]

run /debug in the channel you’re trying to send your panel in.

[wild spire]

Is your question exactly how to manage high ticket volumes with our bot or something else?

[pulsar dragon]

Hi All, my ticket tool is all set up and working 100% however im now looking at integrating whatsapp with discord any suggestions?

[vague cosmos]

Not something we can help with.

[pulsar dragon]

completely understand but was wondering if there are any suggestions on how or what bot i could use?

[wild spire]

I’d say look into Zapier, they have many cross platform integrations

[pulsar dragon]

Thank you Sir

[iron night]

Gave +1 Rep to @wild spire

[edgy arch]

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/1128969471529328690

[wild spire]

so the channel itself isnt missing permissions. Whats the error you’re getting when sending it?

[edgy arch]

No error, it’s just stuck on send

[wild spire]

have you tried refreshing the page and trying again already? Or clearing browser cache ?

[smoky rock]

Hi
Any idea why the tickets ID suddenly changed to this

[wild spire]

whats the server name?

[lethal pagoda]

Is there a way to search the logs channel in any server

i have like 500 transcripts and i wanna find a specific one, but searching on discord doesnt work since its a embeded msg

[jade topaz]

Are the settings set at the time of ticket tool premium reset when the premium ends?

[civic wagon]

You can search using the person's username

[civic wagon]

The premium fuctions and features are disabled automatically. Rest remains the same

[jade topaz]

I saw it and made it into a comment again in English

[smoky rock]

Yumon Games

[wild spire]

somehow someone changed the ticket name, but its odd cause the server doesnt have premium

can you #🎫│make-a-ticket ?

[misty night]

how can i change the name of the channel

[jade topaz]

You need premium my good sir, but it’s:

Dashboard > Panel Configs > Ticket

There you can change the ticket opened and closed channel name with the supported variables.

[hearty shore]

Hi quick question,
on my server sending files/attached files is disable in every channel, how to set up the ticket bot so when people open a ticket they can send a files/attached files only in those ticket channel, i can do it manually but i figure there might be setting for it in the ticket tool, Thanks!

[civic wagon]

Dashboard > Panel Configs > Permissions > Ticket Owner Permissions > Edit Opened > Attach Files

[hearty shore]

oh thankyou so much!

[light heron]

?¿

[wild spire]

panel configs > buttons > edit create ticket > you put a wrong emoji format in the button

[light heron]

still the same

[nocturne viper]

Please level 17 in just BRC, don't not open

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[vague cosmos]

@nocturne viper

[jade topaz]

How do I add more than 1 button?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[civic wagon]

@jade topaz refer to the embed above ^

[jade topaz]

Does it have to be the premium bot?

[civic wagon]

Nope

[jade topaz]

Okay thank you!

[civic wagon]

It's a free feature 😄

[jade topaz]

It is just going to be one panel right?

With 5 or so buttons?

[civic wagon]

Only the main panel will be sent in the channel with all the buttons that you add.

[jade topaz]

Okay thank you!

[jade topaz]

Help

How to fix this:(

[vague cosmos]

Give it the required permissions

[jade topaz]

I did

Thx ✨

[abstract granite]

how do i respond to a ticket if i am support

[humble sequoia]

User's issue has been solved in another channel.

[polar folio]

hi. my admin can’t access dashboard. is there anything we can do to fix it

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jul 13, 2023, 9:53 PM

[polar folio]

thank you so much

[native night]

hi, how can I allow my members to make more than 1 ticket at once?

[pseudo ravine]

Hey there. You can go to the Dashboard > Panel Configs > Limits > Tickets Open > Change the Open tickets each user value

[native night]

thank you!

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[native night]

awesome thanks 🙂

[pseudo ravine]

[light path]

hello, i already have ticket tool set up in a server, however that server was used as a template and another server has been made, i want to copy my ticket tool information from one server to the other completely, how do i do that?

[misty token]

Ideally just using Ticketool, or externally if its better managed there.

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

[light path]

thanks for answering, but i kinda did it manually because i was in a super hurry

[carmine ledge]

System Failure: Invalid Form Body
components[0].components[2].emoji.id[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

BUG!!!

@everyone@here

Unable to confirm ticket closure

[scenic plinth]

I see no bug, if you do, smack it or let it outside.

On a real note, there is an emoji Ticket Tool does not have access to or is otherwise considered invalid. It seems, based on what you're saying, it has to do with the closure button(s) or message(s). Ensure the bot has access to the emojis you are trying to use and they are inputted correctly.

Also, don't try to ping everyone, you are not going to get expedited support just because you enjoy pinging.

[carmine ledge]

?????

[scenic plinth]

Você tem um emoji inválido, provavelmente relacionado ao botão Fechar ou mensagens associadas. Certifique-se de que o emoji que você definiu é aquele que o bot pode usar.

[carmine ledge]

But I use the standard discord buttons and it's not working

[scenic plinth]

Do you prefer Portuguese or English?

[carmine ledge]

Portuguese

entra la no meu servidor e abre tikcet que você vai ver

[scenic plinth]

Você pode fornecer o nome ou ID do servidor.

[carmine ledge]

ta na minha bio do perfil

[scenic plinth]

Em qual painel você está tendo problemas?

[carmine ledge]

no painel gratis mesmo

[scenic plinth]

Quando você está recebendo o erro? Fechando o ticket?

[carmine ledge]

Desculpa mano

Consegui resolver o problema

[scenic plinth]

Sem problemas, que bom que conseguimos resolver.

[carmine ledge]

Obrigado o suport de vcs são os melhores do discord

[scenic plinth]

[jade topaz]

Love your help there

[silver aspen]

#🆘│community-support

How to remove my ban?, My cousin messaged a banned word while I'm out cleaning the kitchen. I left my DC window open and he typed the n-word. I'm hoping to get this fixed please

[lunar solar]

A ban from this Discord?

[pseudo furnace]

How can I make two tickets in one message?

[silver aspen]

Yup, in the trading server

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[pseudo furnace]

where?

sorry

Ok thx I will try it

[silver aspen]

Can anyone help me with this issue?

[pseudo furnace]

I did not find it@jade topaz

[silver aspen]

@lunar solar

That sucks

[pseudo furnace]

Panel Configs -> Panel -> Attached Panels

@jade topaz I found it. Thank you very much and I am sorry for the inconvenience

[iron night]

Gave +1 Rep to @keen saddle

[edgy bluff]

السلام عليكم كان عندي هذي الفلوس ودشيت اللعبه وراحو حتى السيايير وسالت وقالولي معلق وراح يردون وكلمت الادمنيه الموجود وقالولي كلم الدعم واطلب تعويض

[pseudo furnace]

yes

[edgy bluff]

كل شي راح

[pseudo furnace]

But it turned out like this

[edgy bluff]

في ثلاثه اطق اي وحده

[pseudo furnace]

@jade topaz

ok no problem

Sorry my english is not good

[humble sequoia]

⚠️ أنت في المكان الخطأ

نحن نقدم دعمًا لـTicket Tool ديسكورد بوت ولا يمكننا مساعدتك في المشكلة التي تواجهها.

- يرجى التأكد من الاتصال بفريق الدعم المناسب. 

إذا لم يكن لديك أي أسئلة أخرى بخصوص بوت تيكت توول ، يرجى إغلاق هذه التذكرة

[pseudo furnace]

لا لا

أنت طلعت عربي ليه ما قلت طيب

اها انت تكلم شخص ثاني

معليش احسبك تكلمني

I finally understood

but

How can I change the word Create ticket

ok thx I have understood

[iron night]

Gave +1 Rep to @keen saddle

[pseudo furnace]

How can i do like this?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[true drum]

why I can't edit the content of the message here

[civic wagon]

Click on where it says "Message Content" on the top and you should be able to edit it

[true drum]

nope, it appears blocked, I try to use that text input and it does nothing

it shouldn't be like that right? I think that's not a premium option

for these two messages it works, but it doesn't let type for the rest

[pseudo ravine]

It is a premium feature

[true drum]

oh okay. can I change the embed color for the panel message without premium?

[pseudo ravine]

You need premium for that

[civic wagon]

Oops-

[hidden sapphire]

There is an arabic support?

How i fix that

[humble sequoia]

**١- دعوة البوت إلى سيرفرك**

يجب عليك اولاً دعوة البوت إلى سيرفرك من خلال رابط دعوة البوت، بعد ذلك يُمكنك تعديل خصائص البوت عبر لوحة التحكم.

**٢- إنشاء لوحة**

لإنشاء لوحة يجب عليك التوجه إلى لوحة التحكم ، ثم قم بإختيار سيرفرك ، بعد ذلك توجه إلى قسم "Panel Config".

بمُجرد وصولك إلى القسم المذكور أعلاه، يجب عليك الضغط على زر "Create Panel" لإنشاء اللوحة ، ومن ثمها قُم بإدخال اسم اللوحة (يمكنك ملء اي اعدادات اختياريه تريدها).

بعد إدخال اسم اللوحة و ملء الإعدادات ، قُم بالضغط على "Create Panel" لإتمام عملية انشاء اللوحة الخاصة بك بنجاح!

سيتم إرفاق صورة توضيحية لعملية إنشاء اللوحة بالطريقة الصحيحة؛

**٣- إرسال اللوحة إلى روم**

بعد الإنتهاء من عملية إنشاء اللوحة بنجاح ، يجب عليك الآن إرسالها إلى روم بإستخدام زر "Send" على لوحة التحكم بقسم الـ "Panel Config".

بعد الضغط على الزر ، قم بإختيار الروم المفضل لإرسال اللوحة.
بعد إختيار الروم قُم بالضغط على زر "Send" لإتمام عملية إرسال اللوحة!

سيتم إرفاق صورة توضيحية لعملية إرسال اللوحة بالطريقة الصحيحة؛

**هل تواجهك مشكلة أثناء محاولة إرسال اللوحة؟**

قُم بإرسال الامر `/debug" في اي روم يستطيع البوت رؤيته ، ثم تأكد أن البوت لدية جميع الصلاحيات اللازمة لإرسال اللوحة.

[hidden sapphire]

It's Worked Thank You

[jade topaz]

How would one purchase premium

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[uncut badge]

الحل يا اخوان

[carmine bobcat]

I dont know. I just a member of a discord, i made a ticket there then i closed it. But i dont get any transcript

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[carmine bobcat]

👀

But i didnt get that option to save. Is it automatically done?

[spiral sequoia]

Thank you i will read through

[carmine bobcat]

Ok, thank you 🙏

Thank you @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[carmine bobcat]

Maybe later 😐

[spiral sequoia]

right ok so theres no way to see a previous ticket that has been and gone?

ok no problem. Thank you very much for the help

thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[spiral sequoia]

No thats all buddy thank you

[vernal fable]

Hey I want to ask if there is a feature where if a member opened a ticket following the ticket panel message the bot sends a text like a welcome text and can add automated messages for self support.

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[vernal fable]

I meant like the automated respond bot in other platforms like Whatsapp or Messanger, is there a feature like that here?

it would be amazing if such a bot with editable config could be added

[peak thistle]

.

[proven drum]

Hey everyone. clicking on Mange in dashboard refreshes the page but doesn't get me to that specific server's dashboard. Any ideas why?

[pseudo ravine]

Hey there. Are you an Admin in that server?

[proven drum]

Is this because I don't have admin perms and it is absolutely needed?

[pseudo ravine]

You don't need admin perms, you will need an admin (with admin perms) or the owner to add your role as a Dashboard Role

[proven drum]

I see. Thanks! Was going to set it up for the server owner but this is a good fix. I will let them know. Appreciate it @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You're welcome? Not sure how I helped you

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[pseudo ravine]

Do you need any support for Ticket Tool?

[tight goblet]

Question can I make closing of a specific panel ticket not possible for members rn I have it as 1 ticket per person but some people close the ticket just tonreopen another and it messes up the system we have in place an

[pseudo ravine]

Hey there. You can make it so only the Support Team can close tickets

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

Then I would suggest you move to #💬│general-chat

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[pseudo ravine]

@tight goblet Just in case you missed this message ^

[tight goblet]

Thank you will check it out

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[fair frost]

Can someone tell me what I’m doing wrong?

[timber kernel]

Replace the "x" with a number, like "1" for the first question your added.

[fair frost]

oh, Ty!

[timber kernel]

[sonic yarrow]

Yall can you recover tickets after they're deleted?

I deleted an important one

[pseudo ravine]

Hey there. Unfortunately you cannot recover tickets once they're deleted

[exotic drum]

Missing required option: [User/Role] (optional channel) - What does this mean?

[gilded verge]

can you send screenshot? //or you can say what command you used

[exotic drum]

/add (user)

[gilded verge]

could you please click on your command and show what you have there?

like this:

[exotic drum]

Oh I might have figured it out

You have to tap user instead of just trying to @ them

[urban mason]

@everyone
help me i registered arkham account before july 8th, i have points, but can't add my wallet address🙏

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[gilded verge]

indeed, so now it worked, correct? ^^

[pine laurel]

i have a role that bypasses open limits, why does it keep saying this

[exotic drum]

Yes

thanks for your help

[pseudo ravine]

Hey there. Did you make sure that it was for the correct panel?

[pine laurel]

yes, i had to delete the panel and resend it for some reason

[pseudo ravine]

Unsure why that was the fix, but glad it's at least working for you

[tight goblet]

is there way to reorganize ticket number in bulk

[rustic gale]

What do you mean by that?

[opaque sparrow]

hola como estan

[humble sequoia]

Nos encantaría ayudarte, pero si no nos dices en que requieres ayuda no podemos ayudarte :(

[jade topaz]

how do u do something like this??

https://media.discordapp.net/attachments/1112882847565492235/1115809687879831723/Screenshot_20230606_210814_Discord.jpg?width=771&height=274

is it possible to have multiple buttons?

[hybrid magnet]

/help

[meager gyro]

would be good that the new tickets fall off under the same category automatically

[rustic gale]

Feel free to make that suggestion in #🤖│bot-spam, use the s!suggest command

[rustic gale]

Yes, have a look:

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[rustic gale]

In the edit button menu, leave the button text blank

[weary gust]

Hello I need to help when someone create I need ticket bot to ask some questions something like this

Is this possible

[solemn heath]

Can I transfer the premium version from one server to another?

[wild spire]

How did u buy premium?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[wild spire]

@weary gust

[weary gust]

Oo

Thank u ❤️😊

[wild spire]

anytime!

[cerulean brook]

@pale pilot

I need help

the dashbord is acting up

any clu whats up with that? And sorry abt the ping

[wild spire]

Whats the error you’re getting?

[cerulean brook]

there is no error whenever i click on manage button it redirects me to the same page

[wild spire]

can you execute $level in your server for a second

and lmk what it says

[cerulean brook]

where am i supposed to do that?

any channel?

[wild spire]

so it says “0 user”
let the server owner add your role to the dashboard to manage it

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jul 15, 2023, 12:49 PM

[cerulean brook]

is this the dashboard page?

[wild spire]

this is an example of it and where to configure it

[cerulean brook]

u want me to give the bot administrator role?

[wild spire]

what no.

[cerulean brook]

in the server?

[cerulean brook]

thats what i mean duhhh

[wild spire]

the server owner needs add your role to the dashboard roles for you to be able to manage the bot

[wild spire]

you’re lacking permissions

[cerulean brook]

but i was the one that invited the bot

that doesnt matter right?

[wild spire]

But you’re not the server owner, an administrator or have a dashboard role so u cannot edit the bot until the server owner fixes that.

[cerulean brook]

ok thnx

[pseudo berry]

Hello, does the bot have the ability to calculate the cost of goods at a given exchange rate? If there is, in which section to look, I just a few days understand the discord and therefore still a nub))))

[wild spire]

uuuhm.
We have a variable called ?math= that can do +, -, * and /
but it is used mostly in time notations

[pseudo berry]

Thanks, I'll look into it)

[iron night]

Gave +1 Rep to @wild spire

[jade topaz]

Why can’t I send a panel into my channel that I want, I have 3 already set up but it won’t let me add a 4th into a channel

And I can’t see the channel I want to send it into

It has permissions todo so but won’t.

Ok. Well ignore all of that

I figured it out after 15 min 😭

[tight goblet]

So I just dissabled closing tickets for paid members but before that a lot of people kept closing tickets because of them being impatient and would open new tickets to try to get response fast but I just dissabled that but now I wanna know if there is a faster way to move tickets around other than by moving them one by one

[modern eagle]

Dear support. I have old ryoshi token in metamask. Not been active for a while. Is it still possible to convert them to V2?. Been reading around but could not find anything, as it was in 2022.. help appreciated:)

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[frosty breach]

alquem brasileiro ai

[jade topaz]

evrey god danm TIME

IT SAYS APPLICATION DID NOT RESPOND

[compact valley]

is there a way to close all tickets at once

[rustic gale]

Not possible

[foggy briar]

How, when I press the lock button, let me mention the owner of the ticket
How do I change the color of the receive button?

[young urchin]

hi

How do I make roles see the ticket

I have some roles cant see the ticket

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[young urchin]

I did it

But nothing happened

[pseudo ravine]

It'll only happen for newly created tickets

[slim knot]

can i change the bot name or logo ?

• can i add a GIF into the Embed messages ?

[zinc plinth]

My "bug report" still says pending review, it was posted 20 days ago and is closed for 15 days. Will that still get reviewed? Or is that now just there and nobody cares?

[rocky pier]

Hi ! Do you know if it's possible to configure Ticket Tool to accepte command from other bot ?

[scenic plinth]

Yes, you need to get the bots ID and provide it in server configs in the "bot" option.

[scenic plinth]

It's "just there" and closed because it isn't a bug, as you stated in the title. If you want to make suggestions on how to improve certain features, you need to go through #suggestion-review.

[scenic plinth]

No, you can only change the bots nickname in the server. Logo and the bots username aren't changeable.

[solar zenith]

0 user

$level

[humble sequoia]

User permission level with Ticket Tool

@solar zenith is permission level: 0 (User)

[zinc plinth]

ok, where is that channel that I can not access and how can I access it? (Also I would consider the transcript not saving user mentions inside embeds properly a bug)

[scenic plinth]

I apologize as I linked the completely wrong channel, use #🤖│bot-spam and type .suggest {suggestionhere}

[jade topaz]

هل اقدر اغير صوره البوت لو كنت مشترك

عندي هذا البوت @humble sequoia

[shrewd iron]

needing support for Home Assignment No. 3.5. Thank yo

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[shrewd iron]

I don't have any permission from other communities. Where should I ask help?

[idle flint]

If you believe that you should have permissions in another community, speak to that community?

[heady cedar]

The bot keeps telling me the application didn’t respond

I’ve tried kicking it and having it rejoin , and having someone else try

[rustic gale]

«The application did not respond»

Are you seeing this message when you use a Ticket Tool command in a channel? It may be because the bot is missing permissions in that channel.

Try the following:

1. Right-click the channel, select Edit Channel, then Permissions
2. Scroll down to Advanced Permissions and add Ticket Tool there
3. Make sure that View Channel and Send Messages are for Ticket Tool
4. Save the changes
5. In the channel, use the /debug command to check for any other missing permissions
6. If needed, go back to the Permissions menu and grant Ticket Tool any missing permissions
7. Retry using the command you wanted to use and confirm that it works properly now.

[jade topaz]

bought a account from Accountbot and they give me an account but the account doesn’t work plz help me if u can 🥹🥹

[jade topaz]

How to mention the creator of the ticket in ticket

What's the Command

In ticket message

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[cyan condor]

سا عليكم

[robust sandal]

You have to

Arabic (ar) → English (en)

[pseudo ravine]

Do you need any support for Ticket Tool?

[lethal widget]

Hi. Why i have this

When

The user does not even open the form creation window

[pseudo ravine]

Hey there. Do you have multiple panels?

[tardy willow]

هلت

[pseudo ravine]

هي اتي. ڇا توهان کي ٽڪيٽ ٽول لاءِ ڪنهن سپورٽ جي ضرورت آهي؟

[meager gyro]

thank you, I will
but I remember back then it was working like that…or am I wrong?

[iron night]

Gave +1 Rep to @rustic gale

[odd dove]

Maybe im confused about what "multi panel" does.
But i cant seem to get it to "multi" lol
it only shows one of the panels.

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[odd dove]

right. it only shows one. the one im editing.

[civic wagon]

Multipanels lets you attach multiple panels to one, allowing you to have multiple buttons on a single embed.

[civic wagon]

What is it that you wish to achieve?

[odd dove]

like automated support has
yes

but it only shows one of the panels. the one im editing.

it doesnt show all my panels

it only shows the one. the one im editing

[jade topaz]

How do enable ticket claiming

[odd dove]

you there?

[odd dove]

is this a premium only feature?

[timber kernel]

Panel Configs -> Claiming
Note: It is a premium only feature

[civic wagon]

No it isn't. But I'm not able to understand what you wish to achieve with multipanels, as well as where the issue lies for you.

[odd dove]

well. i was pretty clear about it several times.
When i look in my panels. it only shows one of my panels, the one i am editing
it does not show all of my panels. only one....the one that i am editing

idk how to be more clear than that lol

[jade topaz]

Ah, I'll speak to the servers owner and see if he wants it or no. Ty imma leave now

[iron night]

Gave +1 Rep to @timber kernel

[civic wagon]

You need to click on the panel name on top and you should be able to see the other panels as well. It's a dropdown option.

You can only edit one panel at once.

[odd dove]

the issue is WHEN ADDING MULTI PANELS. it doesnt SHOW ALL PANELS

i can only add the panel to itself..

not other panels...

[timber kernel]

You have lets say 4 panels created.
The first one, we call now main panel
Select this one on top, so you can edit it.
There you add here the other three.
Then you need to send the first / main panel again to your channel on your server to update it.

[odd dove]

and then the others will show up?

thats when ill see the other panels?

[odd dove]

because when i click that multi-panel drop down, it only shows one of the panels.

not all of them.

actually it doesnt show any of them. only the one. the irrelevant one

[timber kernel]

You have more than one panel created?
Please refresh the webpage and try again.

[odd dove]

and its the wrong one lol

[odd dove]

ok well this is an issue ive been facing for a few days so the page has probably been refreshed 20 times in the past 3 days.

[timber kernel]

Which server is it?

[odd dove]

thats not something im discussing publicly

[timber kernel]

Then please open a ticket -> #🎫│make-a-ticket

[odd dove]

thank you

[iron night]

Gave +1 Rep to @timber kernel

[green citrus]

@odd dove can i get the premiumum ticket tool invite

[odd dove]

bruh what? i dont work here.....

lol

[timber kernel]

Here you go:

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[wind hornet]

hello I need to know how I put the reactions so that if the person presses it, that specific ticket appears

I do not know how to explain it

help pls

[pseudo ravine]

Hey there. Are you referring to multi-panels?

[wind hornet]

I think that if you press with the reaction and it happens to a ticket

[pseudo ravine]

Just a singular button is on the embed?

[wind hornet]

look, with the reaction you press it and according to which you pressed the ticket you want will open instead of doing it with the command

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[wind hornet]

yes just that

How do I do it? I don't speak English and I'm using a translator

help me pls

[pseudo ravine]

What is your native language?

[wind hornet]

spanish

I speak English but it is very regular

[humble sequoia]

Multipaneles

Para un uso más conveniente de los multipaneles, ahora puedes combinar paneles a través del panel de control. Esto te permitirá enviar el multipanel desde el panel de control o usando el comando $panel ID

Dónde puedo encontrar esto?

Puedes encontrar esta configuración en el Panel de Control → Panel Configs → General Options

Esto pondrá todos los botones de tus paneles. El mensaje del panel será el mensaje de aquel panel al que añadiste el resto de paneles.

Nota: Si estás añadiendo los paneles a un panel llamado Español, no incluyas Español en el selector de Attached Panels (Si lo haces se va a duplicar el botón)

[wind hornet]

gracias 🙂

thanks 🙂

[pseudo ravine]

You’re welcome, glad I could help. If you have any other questions/issues, don’t hesitate to reach out again

[wind hornet]

ok

[gray vault]

Can someone come Talk?

Its not working my Ticket bot

[pseudo ravine]

Hey there. What exactly isn't working?

[gray vault]

Can you come Talk?

[pseudo ravine]

I can't join the Voice Channel, sorry

[gray vault]

Ok, so I invited the Bot in my Server but I can’t manage him

[pseudo ravine]

Could you please run the /debug in your server and send the link it gives you? It won't fix anything, but it gives me information

[gray vault]

https://discordapp.com/channels/509192800865353738/662692902245498910/1130222354505666580

[pseudo ravine]

You don't have the correct permissions, that's why you can't manage the dashboard. You will need to ask either the server owner or an admin with Administrator to add your role as a Dashboard Role

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[gray vault]

Oh ok

[pseudo ravine]

You can go to the Dashboard > Panel Configs > Category > Set a Category Created/Opened category

Could you please run the /debug command and send the link it gives you?

[bright bronze]

How do I get a button claim?

[pseudo ravine]

Hey there. Claiming is a premium feature

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[bright bronze]

Can I get it for free?

[pseudo ravine]

You can vote for Ticket Tool, and get enough votes to get premium. Run $vote in #🤖│bot-spam and you can get more information about it

[bright bronze]

free

[pseudo ravine]

Yes, that means you don't have Premium

[dusty pier]

What’s the 3or5servers thing for

[scenic plinth]

The thing you should ask UnbelievaBoat about

[dusty pier]

Ohh I thought that was ticket tool sorry my bad

What dose the ticket tool premium dose

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[pseudo ravine]

@dusty pier Read this ^

[dusty pier]

Ohh ok thanks

Thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[dusty pier]

Ok

[next light]

Hi, nobody changed any of our settings and all of a sudden our forms broke. Does anyone have any advice?

The form is enabled

The form request doesn't show up at all, it goes straight to the ticket without showing the form

[rustic gale]

Please #🎫│make-a-ticket and state your server's ID so we can take a closer look.

[long lynx]

チケットの取り方を教えて頂けないでしょうか？

[robust sandal]

Can you tell me how to get a ticket?

Japanese (ja) → English (en)

[zenith heron]

is there a way to make it so that certain roles can re-name tickets? for example I have a role in my server where it looks over tickets but I don't want to give the role itself the manage channels role since they could delete every channel I think. So i made a new catergory and I changeed the cateogry settings so that that role can manage channels but its not allowing them to re-name tickets that are being brought into that category

nvm figured it out

[knotty python]

How do I get my rights so that a person can view tickets?

[wild spire]

do you mean like have a role be able to view tickets? Like moderators for example

[carmine badger]

yes me also

[wild spire]

you mean also with the role?

$help

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[carmine badger]

why help?

[wild spire]

it summons the explanation command above

[craggy leaf]

$help

[humble sequoia]

Ticket Tool Help Menu

Ticket Tool is the only ticketing bot you'll ever need! Explore its features and set the best ticket system for your server!

<:CommandIcon:1018980659064221746> Commands

Browse through Ticket Tool's commands list and find new utilities!

<:TextIcon:1018980662881030144> FAQ

Solutions for the most frequent questions our users have when implementing the bot on their server.

<:Setup:1034174646788030664> Setup

The steps to follow when setting the bot for the first time on any server

[gilded verge]

don't use command on #🆘│community-support, use commands on #🤖│bot-spam (or in your server)

[craggy leaf]

my bad

[craggy leaf]

while your online, mind answering a question?

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[maiden tusk]

The server says I have a ticket but I can't find my ticket on the server

so i can't open ticket

[junior marten]

my ticket tool is in french?? translates to "partnership You want to partner with our server, open a ticket to have the modalities Please open a ticket below. 📩"

[civic wagon]

Hey, it's most likely that someone with dashboard access from your server made these changes. If you wish to edit the panel embed again, refer to the embed below!

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[junior marten]

No one has touched it as it was just added and I set it up.

It will not let me edit the message

I can't click message content

[civic wagon]

That's a premium only feature. Click on "Embed Editor - 1" and you should be able to edit the embed description.

[junior marten]

ah okay thank you

[finite ember]

yo guys, the guy showed me that he cant make tickets, I think I accidentally fcked up somewhere at the perms, who can help me?

[pseudo ravine]

Hey there. Go to the Dashboard > Panel Configs > Buttons > Create Ticket > Send a screenshot please?

[vocal parrot]

Hi, so I added my moderators to be able to see the tickets when they are opened.However, only some of them can see them at the top of the server but some can only view them from the Chanels&roles list?

[pseudo ravine]

Hey there. Make sure they have Show All Channels enabled

[vocal parrot]

Where's that at?

oh nvm found it

thank you

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[finite ember]

fixed haha, thanks

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[untold storm]

Hey guys. Is there a way to quickly check the number of tickets opened during my set period of time? i.e. 1 day

[rustic gale]

No

There's ways to slowly do it though

[untold storm]

Yes, please, It will do too

[rustic gale]

Set up logging and use Discord's search function to search the logging channel

Or use the Statistics menu on the dashboard

if it's a recent period of time

(or any time if you have premium)

[untold storm]

is today (since like 8 hours ago) - recent enough?

or is it much smaller time period like last 30 mins

[rustic gale]

Only the last 7 days

[untold storm]

Oh, it's perfect then. Thank you

[rustic gale]

and only in 24-hour periods

[untold storm]

even better!

[untold storm]

If I were to buy premium, would it be possible to set the exact time period I need, or is it still only in 24-hour periods even with premium?

Another question is - at what time (in UTC) does the 24-hour period stop counting the last day and starts counting next?

[hybrid yoke]

i need help

[rustic gale]

Midnight

[rustic gale]

No, premium would not allow finer divisions.

[jade topaz]

someone know how can i close every ticket of my discord server ?

[wild spire]

use /purge

[jade topaz]

ty

[rustic gale]

/purge doesn't close tickets, it deletes them. @jade topaz

Purge is for when you get spammed with a bunch of trash tickets and you want to discard them all.

If there's anything in those tickets that you want to preserve, you should not use the purge command.

[severe sigil]

It says my members don’t have permission to open a ticket

[jagged hornet]

Is there an option to look into old tickets without saving the transcript?

[rustic gale]

«You don't have permissions to use this»
Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[rustic gale]

No. Preserving the contents of tickets is what transcripts are for, and you should use that.

[jagged hornet]

Gotcha

[lunar parrot]

Is there a way to build some sort of report out of the tickets? Hopefully by month?

[merry river]

Hey

Can someone help me

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[merry river]

So

I wanna edit the bots description

How can I do it?

@rustic gale

Sorry

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[merry river]

So I wanna add somthing else than that description

[fallow ingot]

This information will help you edit the panel description

[merry river]

Okay tysm for your help sir

[fallow ingot]

You can do this using statistics. You can get a report daily, monthly, yearly.

[merry river]

The bot won't show that description how can I refresh?

[fallow ingot]

Result will look like this

[fallow ingot]

You can resend the panel or have ticket tool edit the message

[merry river]

Oh okay tysm for your help

[fallow ingot]

Just click the blue update button on the panel configs page and paste in the message link.

[fallow ingot]

No problem

[merry river]

I still can't edit my description

I wanna edit that description that is in middle

[fallow ingot]

Can you show me a screenshot of what you edited?

[merry river]

"To create a ticket react whit" that I wanna edit it

[fallow ingot]

Yes

[merry river]

I edited that create ticket button

[fallow ingot]

Oh okay

So you have to follow this path

Panel Configs -> Panel -> Edit Panel Message

[merry river]

Ok

[fallow ingot]

Then you click the drop-down menu

Hopefully this helps

[merry river]

@fallow ingot tysm bro it helped me

[wild haven]

hello , when there is more than 25 or more ticket the new tickets go above other sections not under create a ticket part , and people are seeing the tickets except staff

[pseudo ravine]

Hey there. Could you elaborate a bit on your issue?

[wild haven]

there is around 40 opened ticket right now in my server , so only staff can see those
they are under create a ticket section.

but when there is more ticket opening
discord normal members also see the tickers and tickets goes above create a ticket section.

like under here

[fallow ingot]

You have to set an overflow category

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[fallow ingot]

[wild haven]

can you direct me please like x / y / w / dashboard etc

its not premium so i dont see it

[fallow ingot]

Add your second category (the one you want overflow tickets to go to) here

[wild haven]

okay found it , why i don't see create a ticket category ? it shows other categories

[fallow ingot]

I don't understand. Can you show me?

[wild haven]

okay it's already set so closed and opened tickets goes under support section
which there is this section

but when there is tickets around more than 50 it goes there

[fallow ingot]

That’s because Discord only allows 50 channels per category.

[wild haven]

how can we avoid it

[fallow ingot]

You have to create another support category, you could make it Support Overflow and when that category becomes full it will switch to your overflow category.

[fallow ingot]

If you have a lot of people opening tickets it can be hard to avoid this.

But there is an option to assign another category, it shouldn’t cause any inconvenience.

[wild haven]

gonna create ticket category 2 and closed 2
ticket category 2 should be seen by community or it can be closed section

[fallow ingot]

You can make it a public or private category. Your community won’t see tickets in that category tho, depending on your permissions set for tickets.

[wild haven]

only staff

[lunar parrot]

Is there any plan to have it exportable as something other than a graph / table? Like a PDF or other sort of report?

[fallow ingot]

Hmm, that’s not a bad idea.

I don’t believe so but you can suggest it

[humble sequoia]

Suggestions for Ticket Tool

To make a suggestion use the s!suggest suggestion command in #🤖│bot-spam. Note that you'll suggestion will be first reviewed by our Support Team before it's posted into #💡│suggestions, channel in which you'll be able to vote for other suggestions!

[fallow ingot]

You can copy it as a CSV

You can’t export it into a PDF tho

[wild haven]

created support 2 category
should i add the create a ticket section for there too or when its 50 channel ticket created it will go there 51 52 53 etc ?

like this one

[fallow ingot]

You don’t have to make another create ticket section

[fallow ingot]

Perfect

Now all your tickets should go to that category instead of the top of the server.

[wild haven]

thank you

thanks @fallow ingot

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

No problem

[lunar parrot]

ooooo we give you rep by thanking you?

thanks @fallow ingot !

[iron night]

Gave +1 Rep to @fallow ingot

[lunar parrot]

yis ❤️

Okay, one more question: When I make a ticket, I have a moderator channel with just staff attached to the ticket, for discussion of how to handle the problem. This is useful for pulling in engineers or other staff who work with a problem, but are not customer facing.

Is there a way to generate a Transcript for the user, but then a transcript for staff that includes the attached provate chat? I would like to be able to archive that as well.

[hoary peak]

Ticket Tool just doesn't respond, I tried looking at permissions, debugging, but it just doesn't respond.

[scenic plinth]

The bot cannot see whatever channel you're using the command in.

The text length is premium. 250 per panel (messages) for standard.

[dim nymph]

How do I make it where certian roles can do it.

I will go to Daskboard roles, and I will put all the ones I need, but when I open a ticket, there all not there.

[scenic plinth]

Dashboard roles are the ones that can access the settings of your dashboard.

Visit general options under the panel configurations and set your support team roles there.

https://docs.tickettool.xyz/dashboard/panel-configs/general-options#role-settings

[dim nymph]

Is it support Team roles?

Is that what it says?

[scenic plinth]

Yes, in support team roles.

[dim nymph]

And then will I have to re-send it to my server?

[scenic plinth]

You can update it or resend it.

[dim nymph]

Thank you!

Or, thank you @scenic plinth!

[dusty pier]

Is there a way I can only get premium for only 12hours

[hoary peak]

thanks @scenic plinth

[iron night]

Gave +1 Rep to @scenic plinth

[dusty pier]

What’s dose this even do

[scenic plinth]

Not exactly, no.

[dusty pier]

$vote

[humble sequoia]

Votes

Current Votes: 44
Lifetime Votes: 44
Linked Votes: 0

Vote Links

Top.gg
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 22 days, 0h, 0m
To redeem your current votes use $vote redeem

[dusty pier]

Has you can see I have like 22days worth

[scenic plinth]

Right, but you need atleast 3 days (6 votes) to redeem, and you can't split votes.

[dusty pier]

Like can I only redeem only 6votes not any more

[scenic plinth]

No, you can't redeem a select number of votes. If you only want to redeem 6 votes worth, you would need to only have 6 current votes worth.

[dim nymph]

How can I make it where Unlimited tickets can be opened?

[dusty pier]

Ohh that’s stupid well I don’t know what to do

Thanks @scenic plinth

[iron night]

Gave +1 Rep to @scenic plinth

[scenic plinth]

https://docs.tickettool.xyz/dashboard/panel-configs/limit-options

Discord only allows 500 channels per server, so it is defaulted to 500 for each limit option. The link above tells you how to do so. (Under the limits tab, the instructions on the top of the link are slightly outdated)

[lofty pasture]

hello

is there a way to get deeper ticket summaries, in example by status? the report in dashboard only show amount of daily created tickets

[hoary peak]

thanks @scenic plinth

[iron night]

Gave +1 Rep to @scenic plinth

[rustic gale]

I'm not sure i understand, please clarify

You said the exact same thing as before.

Make sure the role actually has the Read Message History permission at a role level

[hoary peak]

why are there 2 create ticket bottons??

[rustic gale]

Server settings -> Roles -> (find the role) -> find the Read Message History permission -> grant it and save

[rustic gale]

You probably attached a panel in Attached Panels

(in Panel Configs -> Panel)

Unless you want extra buttons, Attached Panels should be empty.

[hoary peak]

ohh thank you so much for your help, i apreciate it

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

Gave +1 Rep to @rustic gale

[fiery niche]

Yoooooooooooooo, how do I reset the numbers of tickets that have ever been created in my server.

[gilded verge]

^^

[edgy arch]

Hello, is there a way to give a role to a user after opening a ticket, which would be removed after they close it?

[pseudo ravine]

Hey there. You can go to the Dashboard > Panel Configs > Ticket > Ticket Opened Roles

Same with Ticket Closed Roles

[pseudo ravine]

Hey there. You can automatically send transcripts if you have premium. What did you exactly mean by “is it possible for the ticket to automatically delete”?

You can just disable Two step Ticket

Dashboard > Panel Configs > General > Make sure Two step Ticket is

Yes. Dashboard > Panel Configs > Category > Category Closed

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You’re welcome, glad I could help. If you have any other questions/issues, don’t hesitate to reach out again

[jade topaz]

i cant delete the ticket either ?

[gilded verge]

it looks like problem with your discord, could you please cofnirm that you have updated app? 🤔

[jade topaz]

if i need to update it would say update instead of open

i also turned my phone off and on completely

[gilded verge]

i found this one: " The Discord “Failed to send message” problem occurs when the service of Discord is down or maybe glitches in the Discord app. To resolve the specified problem, check the Discord service status, check the internet connection, check DNS settings, and restart Discord. "

so now we're sure it's about app, not bot ^^

[jade topaz]

im not sure where dns settings are

[gilded verge]

dns is for pc so you can skip this one

[jade topaz]

i have pc as well

i could delete and redownload the app

[gilded verge]

yup ^^

[pulsar dragon]

Hi Guys,

Is there a way or a bot i can use to download multiple pictures at once from a channel?

[jade topaz]

Greetings, the verification ticket seems to have some issues, and is not showing the full message, any suggestions to rectify it?

[fallow ingot]

No sorry.

[fallow ingot]

Can you show me a screenshot of your issue?

[jade topaz]

Sure

The first is before, second is after

[fallow ingot]

Okay

I have two questions

Are you an active premium subscriber?

And