🆘│community-support

[vague cosmos]

Geen probleem, als je meer vragen hebt laat het maar weten.

[jade topaz]

I want to create ticket style like this https://www.youtube.com/watch?v=tXA_UYW8a-I. but problem is creating ticket via command won't get notify like this (in the picture)

[wild spire]

it wont for the user, that’s why I tell you to enable DM opened ticket.

When you do $new (userID)
the person from userID will receive a DM.
edit the DM message to say A ticket was created for you in channel {ticket}

But DMing the ticket owner is a premium feature

[woven abyss]

Hello

[vague cosmos]

How can I help you, @woven abyss?

[woven abyss]

im Applications for support arabic, but received no response

[vague cosmos]

If you're not contacted you didn't make it.

[woven abyss]

Does this mean that I am rejected?

[vague cosmos]

I can't see that, but if you didn't hear back (yet) I assume that as a yes. Maybe you have more luck next time.

[jade topaz]

Ahhhhh I see, I really appreciated it. There is no other way to work around right? like create custom comand

[wild spire]

unfortunately not. Custom commands will always DM the person who triggers it

u can ping the user in the ticket message with the variable {ticket.owner}
then they’ll get pinged in the new ticket

[woven abyss]

ok thank you

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No problem, did you have any other questions?

[jade topaz]

Oh ok, Thank you so much. I really appreciated your help! @wild spire and @vague cosmos

[iron night]

Gave +1 Rep to @wild spire

[vague cosmos]

No worries! Did you have any other questions?

[jade topaz]

Nope, thats all ❤️

[jagged hornet]

Hey I made this form before opening a ticket but I don’t see the answers in the ticket (like the email) at all

[vague cosmos]

Hey! Did you enable to show them in a new embed?

@jagged hornet ^

[jagged hornet]

Let me try to enable this

[vague cosmos]

If you enable that, your form answers will be displayed.

[jagged hornet]

Oh wow, it was sooo obvious. It works now 😅

Thank you @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

Haha no problem. Happy to help, did you have any other questions?

[jade topaz]

how to make custom command

[humble sequoia]

Custom Commands

Custom Commands are used to send a predefined response to your channels. Commands will only respond if the command itself is used, it will not function if you put the tag into a sentence.

To create commands, go to: Dashboard > Custom Commands > New. After creating and naming one, you can edit the command trigger and behaviors. Tap on the edit message button to edit the response of the command.

[jade topaz]

@jade topaz Follow above 🙂 👆

[obtuse laurel]

I can't do claim in the ticket the bot say the claim don't disabo

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[vague cosmos]

Claiming is a premium only feature.

And since you don't have premium, you can't use it.

@obtuse laurel you can eventually get free premium by voting, see $vote in #🤖│bot-spam for more information on that.

[obtuse laurel]

Ok thanks for help

Ty

[vague cosmos]

No worries, did you have any other questions?

[obtuse laurel]

No , thanks 🙏

[vague cosmos]

你是什​​么意思？

@rich sable

因为对我来说不清楚你所说的“习惯”是什么意思。

[dusty venture]

Hello when i want to close a ticket the bots say this : System Failure: Buttons must have a label and/or an emoji

how fix it ?

[rustic gale]

The bot is trying to send a message with one or more buttons that have no label or emoji.

Those could be the Confirm Close, Cancel Close, Delete, Transcript, and/or Re-Open buttons

Those are all in Panel Configs -> Buttons in the dashboard

[dusty venture]

Okay, I see. Thanks

[rustic gale]

Good luck, let us know if you keep having trouble

[keen violet]

Hi

I have bought the premium bot and want to change the branding of the ticket tool, where can I do this?

[jade topaz]

How do you mean “Branding”?

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

[jade topaz]

Hello, I wanted to know how to solve a problem. When you open a ticket, the ticket appears at the top, above all the categories making it annoying in my opinion. If anyone can help me thanks.

[pseudo ravine]

Hey there. You can go to the Dashboard > Panel Configs > Category > Assign a Category Opened/Created category and newly created tickets will be under that category

[jade topaz]

the same thing keeps happening

[rustic gale]

Do you see an error message when you create the ticket?

An error message saying something like “missing permissions in that category” etc etc

[jade topaz]

this?

[jade topaz]

Run /debug in a channel and then give it the permissions it needs.

The Manage Channels permission is 100% needed as this permission allows TicketTool to move channels into the correct category etc.

[rustic gale]

There's also the boring solution of giving the bot the Administrator permission

[jade topaz]

I still don't know what's wrong

[pseudo ravine]

You need the give the permissions listed in this picture in your Help category

[solid sage]

Every time I try and set up a ticket this happens

[dense crown]

&gen Netflix

[pseudo ravine]

Hey there. Could you please run the /debug command in that channel and send the link if you receive one?

[pseudo ravine]

Do you need any help with Ticket Tool?

[solid sage]

I’ll try

[solid sage]

I was met with this

[pseudo ravine]

No worries

It seems like Ticket Tool does not have the Send Messages permission inside that channel, which is why the application can't respond

[solid sage]

OH

I’m so sorry for the waste of time

[pseudo ravine]

No worries

[elder yew]

Hai , I was wondering if ticket tool has any option where: only a role can create certain amount of tickets. Like I want a role to have opportunity to make only 3 tickets , is that possible somehow ?

@covert swallow

[idle flint]

Hmm, not directly.

A workaround is:
From the dashboard > Panel Configs > Limits, you could set a max of 3 open tickets per user for your panel, and then set roles to bypass the limit.

[elder yew]

hmm no i know about open ticket limits but i want a "all time" limit , wish if it could be a option , maybe u guys can add it , its really useful

[idle flint]

You could add it to the #💡│suggestions channel

[tawdry anvil]

how do i ping a role when tickets open

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[slender minnow]

@tawdry anvil add the variable outisde your embed ^

[covert tide]

hey @slender minnow need help

[timber kernel]

Please don't ping staff and what is your question ?

[covert tide]

i have support category but many tickets are opened in general ticket with separate category

i want to give permission to mods to handle tickets and already have given power in panel config support team but still they cant see tickets

[timber kernel]

Do you have more than 50 Tickets in that category already?
50 is the Discord limit and you need to use a second category if you reach that limit.

For your second question, please check your permissions for the Support Team

[covert tide]

permission granted to community mod

still they can't see genereal tickets

here too

[timber kernel]

Please check in the Ticket Tool dashboard.
Panel config -> Permissions

[covert tide]

am i doing something wrong ?

[timber kernel]

Support Team -> edit opened

[covert tide]

also done , can we do vc ?

[timber kernel]

Sry, not possible atm.
Please open a ticket, we need to go into more detail.

[covert tide]

56684 check please

[covert tide]

[upper glen]

how to enable claim on my panel?

[jade topaz]

Claiming is a premium feature sadly

[upper glen]

i do have peremium

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[jade topaz]

@upper glen, see above 🙂 👆

[upper glen]

yeah but where in wich categry is this setting

[jade topaz]

Dashboard —> Panel Configs —> Claiming

[upper glen]

oh lol now i see

[jade topaz]

Yep, and when you enable the feature every new ticket created should show the claim button 🙂

[bronze raft]

hey, quick question. i upgraded to premium, switched the bot to the premium bot, updated my panel(s), all is working then i figured id removed the free tier bot because having double the options for closing/etc was annoying, but as soon as i removed that bot, discord cancelled my subscription 😄 can i just resubscribe manually when my expiration date is near? or do i need to keep the free tier bot in the discord?

[vague cosmos]

Hey! Did you subscribe via @pseudo glen?

[bronze raft]

Correct

[vague cosmos]

You'll need to keep that bot in the server, otherwise your subscription will stop.

But you can also pay via @humble sequoia, right?

[bronze raft]

Yeah it already said my subscription was cancelled lel, could i just resubscribe via the @humble sequoia when my benefits expiry date is close and not have any service issues?

[vague cosmos]

Didn't see that, I'm not sure how it exactly works (lifetime user) so you might want to open a ticket for that. I am sure the support team knows it the best.

[bronze raft]

Gotcha thanks

[humble sequoia]

━━ Lation's inquiry has been moved to a ticket ━━

[untold plank]

hello

[vague cosmos]

Hey!

[untold plank]

why ain’t it working

[vague cosmos]

Could you explain in more detail, what you mean exactly? What isn't working?

[untold plank]

how do i answer the questions ticket tool provides

i reply but it doesn’t do anything

@vague cosmos

[vague cosmos]

No need to ping me, I'll see your message.

Do you mean the forms where answers are not displayed?

[untold plank]

i’ll dm it

[vague cosmos]

Send a screenshot here of what you mean, don't DM me.

[vague cosmos]

Ah, you can do that using forms (see the message below) on how to set it up.

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[untold plank]

where is forms where’s the OPTION to go onto forms provide an image

[vague cosmos]

Dashboard > Panel Config > Forms

You can find it there. 🙂

[untold plank]

this is on a separate server mate there isn’t no dashboard i can see

tell me STEP BY STEP how to get on

[humble sequoia]

https://tickettool.xyz/manage-servers

[vague cosmos]

You can access the dashboard from there, then you can follow what I said here (#🆘│community-support message) and then follow the embed.

[untold plank]

NO HOW DO I ANSWER THE QUESTIONS? THIS IS ON A SEPARATE SERVER AND ITS NOT MY TICKETBOT SO I CANT EDIT IT

[vague cosmos]

1. We don't know how you can answer the questions now as it's in another server. Contact the staff there about it.
2. There is NO NEED to use capslock when someone is trying to assist you, show some respect.

[jade topaz]

Ask the server owner for permissions to access the dashboard, then you can edit it.

[untold plank]

there’s no way of contacting the owner

[vague cosmos]

Then we can't help.

Is there someone else who has admin perms?

[untold plank]

how can i know when i can’t actually speak to anyone in the server

[jade topaz]

not our problem sir

[vague cosmos]

Can you send messages in the ticket?

[untold plank]

yea

[vague cosmos]

Ask it there, we can't help with it here.

[untold plank]

there’s no reply

[vague cosmos]

Again, we can not help you with it. We give support for the bot, we can't help you with issue(s) you have in your case.

You'll need to get in contact with a team member from there, sorry.

[untold plank]

waste of time.

[vague cosmos]

What? The fact we can't help you or the fact you can't contact someone in that server?

[untold plank]

waste of time trying to get into the server

into that server

[vague cosmos]

I understand that, but your best thing is to wait and hope you get a reply to the ticket. Nothing more I can suggest.

Did you have any other questions, related to Ticket Tool, @untold plank? Otherwise, you're welcome to chat with us in #💬│general-chat.

[untold plank]

naw

[elfin lion]

hello tickets people are making dont have any names on them

[vague cosmos]

Hey, what do you mean exactly?

@elfin lion do you mean, the username of the user who opened the ticket is not in the channel name?

[silent prairie]

How do get warzone skin izunami and the pink camo

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

Please read above 🙂 👆

[violet quiver]

Nobody in my server can make a ticket it says that pop up message what can it mean

[vague cosmos]

Hey, does this happen also when you make a new panel?

@violet quiver - Just a normal panel, without anything else.

Also, it looks like an issue that should fix itself normally.

[valid sparrow]

hello

[humble sequoia]

@valid sparrow, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[vague cosmos]

Just "hello" does not bring us anywhere.

[valid sparrow]

oh sorry'

my issue

[vague cosmos]

You want the button to create a ticket to be visible? Do I understand that right?

[valid sparrow]

yes

[vague cosmos]

Did you send the panel you created on the dashboard?

[valid sparrow]

well, i set it up in my bot commands channel but i chose the catagory and channel for the ticket tool

[obtuse laurel]

Hi how can i vot for bot?

[vague cosmos]

I understand that, did you make a panel on the dashboard? @valid sparrow

@obtuse laurel you can run $vote in #🤖│bot-spam for more information about voting.

[valid sparrow]

whats a panel, sorry?

[obtuse laurel]

Ok ty @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

A panel is used to create tickets, see the message below on how to create one:

[humble sequoia]

How do I create a panel?

A panel is the core of Ticket Tool, so its important to do the adequate process:

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Click on the + or in the Create button
4. Fill in the blanks
5. Create the panel

[valid sparrow]

i only understood up to here

[gilded verge]

//just note: looks like you opened a ticket, so next time to prevent misunderstanding, make sure you ask for help in one channel

[valid sparrow]

oh ok

[valid sparrow]

closed it

[vague cosmos]

Alright, you have a panel. If you send it, people can create tickets in your server, @valid sparrow.

[humble sequoia]

How do I send a panel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to send
4. Indicate to which channel it should be sent to
5. Send the panel

[valid sparrow]

Thanks!

[vague cosmos]

No worries, did you have any other questions? 🙂

[obtuse laurel]

I do vote for bot can i do cliam now ?

[vague cosmos]

You need a X amount of votes in order to get premium.

"Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes."

From the $vote command and you can vote two times evey 12 hours, so if you do both votes every 12 hours, you can get free premium after 3 days for X time. My math isnt that good.
@obtuse laurel

[valid sparrow]

sorry was busy, no i dont 🙂

[vague cosmos]

No worries and alright! If you have any questions in the future feel free to reach out, we're happy to help.

[obtuse laurel]

I don't know what u main how many votes i need to get premium

[vague cosmos]

You need at least 6 votes, you can check your votes by doing $vote in #🤖│bot-spam.

[finite ember]

Yo Guys, I wanna replicate the style of a server of the ticket tool panel, who can help me with this?

[vague cosmos]

What do you mean by "the style of a server"?

[tawny solar]

الدعم العربي وين

[vague cosmos]

You want to change colours of the embeds, created by Ticket Tool?

[finite ember]

Like, how their ticket is made, to make mine too, but like bit diff cuz roles

[vague cosmos]

Mind if you share a screenshot of what you mean exactly?

[vague cosmos]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[finite ember]

To replicate these 2 panels

[vague cosmos]

@tawny solar

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[tawny solar]

You don't have permissions to use this.

[tawny solar]

يجيني ذا الكلام ؟؟

[vague cosmos]

See this for the first image and below for the second image.

[severe linden]

trying to figure out why i cant send the panel to a channel heres the debug
https://discordapp.com/channels/509192800865353738/662692902245498910/1128033626525798471

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[finite ember]

alr will do and lyk

[vague cosmos]

Hey! Can you send a screenshot of your debug respone? I can't access those links.

[vague cosmos]

إذا فتحت تذكرة دعم باللغة العربية ، فسوف يساعدك شخص يتحدث العربية ..

[vague cosmos]

What is the exact error you get? Did you make any changes to the button(s)?

[finite ember]

btw how do I reset the message, cuz I had something earlier and wanna reset it

[severe linden]

when i am picking a channel to send the panel it wont let me send it to that channel

[vague cosmos]

@severe linden check the permissions for the channel in Discord, make sure Ticket Tool has the required permissions. Check also the category permissions.

@finite ember you can change the message at the dashboard > panel config > messages. After you changed it, re-send the panel.

[severe linden]

it litterly says right there it has all the perms for that channel

[vague cosmos]

Doube check and also check the category. Also you should get an error on the dashboard, normally. What does that say?

[tawny solar]

How do I add a Tciket to a chat

[humble sequoia]

**١- دعوة البوت إلى سيرفرك**

يجب عليك اولاً دعوة البوت إلى سيرفرك من خلال رابط دعوة البوت، بعد ذلك يُمكنك تعديل خصائص البوت عبر لوحة التحكم.

**٢- إنشاء لوحة**

لإنشاء لوحة يجب عليك التوجه إلى لوحة التحكم ، ثم قم بإختيار سيرفرك ، بعد ذلك توجه إلى قسم "Panel Config".

بمُجرد وصولك إلى القسم المذكور أعلاه، يجب عليك الضغط على زر "Create Panel" لإنشاء اللوحة ، ومن ثمها قُم بإدخال اسم اللوحة (يمكنك ملء اي اعدادات اختياريه تريدها).

بعد إدخال اسم اللوحة و ملء الإعدادات ، قُم بالضغط على "Create Panel" لإتمام عملية انشاء اللوحة الخاصة بك بنجاح!

سيتم إرفاق صورة توضيحية لعملية إنشاء اللوحة بالطريقة الصحيحة؛

**٣- إرسال اللوحة إلى روم**

بعد الإنتهاء من عملية إنشاء اللوحة بنجاح ، يجب عليك الآن إرسالها إلى روم بإستخدام زر "Send" على لوحة التحكم بقسم الـ "Panel Config".

بعد الضغط على الزر ، قم بإختيار الروم المفضل لإرسال اللوحة.
بعد إختيار الروم قُم بالضغط على زر "Send" لإتمام عملية إرسال اللوحة!

سيتم إرفاق صورة توضيحية لعملية إرسال اللوحة بالطريقة الصحيحة؛

**هل تواجهك مشكلة أثناء محاولة إرسال اللوحة؟**

قُم بإرسال الامر `/debug" في اي روم يستطيع البوت رؤيته ، ثم تأكد أن البوت لدية جميع الصلاحيات اللازمة لإرسال اللوحة.

[vague cosmos]

@tawny solar ^

[tawny solar]

شكرا

[severe linden]

i get no error just that channel is not listed in the drop down

[vague cosmos]

Did you create the channel recently?

If so, try to refresh the dashboard and see if the channel appears then.

[severe linden]

yes and how do i refresh the dashboard?

[vague cosmos]

F5?

[severe linden]

im trying to add it to the channel via the setup command

do you mean reload discord?

[vague cosmos]

No... can you try to do it via the dashboard? It might work there.

[severe linden]

i have no idea what dashboard you mean

[humble sequoia]

https://tickettool.xyz/manage-servers

[vague cosmos]

@severe linden you can manage the bot (and it's stuff) from there.

[finite ember]

yo, so, I deleted the Category 2 from the ticket dashboard, but when i send the panel the option to open a ticket like that is still there but it gives error

I deleted the Purchase Ace

[pseudo ravine]

Hey there. Go to the Dashboard > Panel Configs > DropDown Style > Dropdown Items > Remove the deleted panel from the list

[finite ember]

Thanks broski, now I got a question about the emojis that I wanna use in panel

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

Sure

[finite ember]

Damn this gave me a idea for the helper role 😂

[finite ember]

So, when I send the panel, its sending as :doty: but I want it to be send as :doty:

[orchid topaz]

ok4

[pseudo ravine]

On the dropdown option?

[finite ember]

nah on the ticket message

[pseudo ravine]

Go back to the Dashboard > Panel Configs > Messages > Edit Ticket Message > Embed Editor > Add the missing : at the end of the emote

[finite ember]

its added, I misspelled here

@pseudo ravine

[pseudo ravine]

Could you send a screenshot please? Of the Embed Editor

[pseudo ravine]

It needs to have the emoji ID as well, run the /id command in your server to get the whole emoji text. Replace your current :emoji: with that

[finite ember]

hmm, lemme try

dangg looks so cool

[finite ember]

Thanks a lot, this fixed everything fr

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[finite ember]

Actually I got one more question, how can I do like to request the reason of creating the ticket

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[finite ember]

I love this guy

[analog abyss]

how can i set like user can open ticket?

[analog mango]

hello i wanna ask about smth, when i open ticket can i change the name automatic?

[vague cosmos]

What does the error say in English?

[pseudo ravine]

Hey there. You can, but it's Premium feature

[analog mango]

where i can find it ?

[analog abyss]

This interaction failed

[pseudo ravine]

Dashboard > Panels Configs > Ticket > Ticket Opened channel name

[analog abyss]

with admin perms i can open it

like user role i can't

[vague cosmos]

Let the user try again.

[analog mango]

oh okay okay , ty man

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[analog abyss]

im trying from 2 hrs 😄

[vague cosmos]

Interaction failed is something that we can't fix.

[analog abyss]

oh

[vague cosmos]

Let a user open a ticket, does the error appear for the user?

[analog abyss]

to me with the permissions from admin it allows me to open it to the user but no

[analog mango]

last thing , where can i find price of premium ?

[vague cosmos]

Does the user get a different error?

[pseudo ravine]

It's $5.99/month

[analog mango]

in the year ?

[analog abyss]

Only the user does not open the ticket, the discord admins yes

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

- Purchases done with this method are non-refundable.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

[pseudo ravine]

@analog mango ^

[vague cosmos]

I get that, but does the user get an error when they try to open a ticket? @analog abyss

[analog abyss]

ye This interaction failed

[analog mango]

ty man

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You're welcome

[vague cosmos]

Is this for every user? Or just one?

[analog abyss]

all user role

[vague cosmos]

Can you check the following: Dashboard > Panel Config > Buttons > Create Ticket > Edit Button

Can you send a screenshot of that page?

[vague cosmos]

Can you remove the role from Allowed roles and see if it works then?

[analog abyss]

not working

[vague cosmos]

Same error? I assume you saved it first?

[analog abyss]

ye i saved and same error

[vague cosmos]

Do you have multiple panels or just one?

@analog abyss if you have just one panel: I'd suggest you to open a ticket in #🎫│make-a-ticket so the staff can look into it.
If you have multiple, does it error for all?

[analog abyss]

ok ty

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No worries.

[gritty mauve]

Hi tickettolls is off ?

[vague cosmos]

no?

[vague cosmos]

What is your server ID?

[gritty mauve]

1089610315303506132

the bot connects and disconnects in a loop

[jade topaz]

it's down

[vague cosmos]

Status page doesn't say anything. @jade topaz does it appear offline for you too?

[jade topaz]

yes

Bot must be down

[vague cosmos]

@shut bolt sorry to ping you - but are you aware of the fact that the bot seems to be done on servers?

And can you eventually look into this / make a #📣│bot-news?

[remote hearth]

is still down

[jade topaz]

How do you get ticket tool gold

[vague cosmos]

I can confirm that the free version is down.

[rotund orbit]

Me too

[vague cosmos]

You need to pay for it, it's the premium bot.

[jade topaz]

I swear i bought the subscription

it just only works on one server for some reason

[vague cosmos]

You don't have premium, NPC.

[ancient sand]

way?

[analog mango]

?? and i can`t find the bot with my another server??

[jade topaz]

yeah

i purchased it

how do i get the premium bot

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[sterile zinc]

One question guys, I have invited the bot on one of my servers and it does not appear in the configuration panel no matter how much I refresh it.

[cursive phoenix]

We are looking into the reports of the bot issues, please hang tight

[jade topaz]

ty

thanks @reef thistle

[iron night]

Gave +1 Rep to @reef thistle

[analog mango]

w

[vague cosmos]

Can you do a /permissionlevel and tell me what it says?

[stark bramble]

On my server the ticket tool is offline.

[jade topaz]

oops, my bad

[vague cosmos]

What do you mean?

[jade topaz]

$thanks @vague cosmos

[limber viper]

Hi guys, ticket tool is already working in my server but when i connect to dashboard it says there is no bot in my server but its already in the server and working 😣

[vague cosmos]

Hi,

It seems like @pseudo glen is offline, please be patient and keep an eye on #📣│bot-news for the last updates.

They're looking into it.

[river jasper]

Does that mean that the bot is down?

[vague cosmos]

Hmm, can you relog the dashboard?

[cursive phoenix]

We are looking into the issues, I dont have any other info at this time. Please be patient while we look into this

[vague cosmos]

Can we get a #📣│bot-news update, Jayy?

[sterile zinc]

I already did all the possible combinations and nothing.
Restart the page, delete cookies, the history. I opened an incognito tab and nothing.

[vague cosmos]

Hmm, when did the issue appear? Might have to do with the downtime.

[analog mango]

i was change smth in bot , AND WHEN I MAKE Save, all site restart and then i can`t find the bot in dashbord

[cursive phoenix]

im not in charge of that ....just hang tight while things are being looked into

[sterile zinc]

Just today I invite the bot and my servers don't jump where they already were.

[vague cosmos]

Do you have permission to access the dashboard?

[burnt saffron]

Is the bot down currently? I was using it and now im getting a 404 error on the dashboard.

[analog mango]

ya

[remote hearth]

i was testing on my server and instantly shuted down the bot

[vague cosmos]

Hi,

It seems like @pseudo glen is offline, please be patient and keep an eye on #📣│bot-news for the last updates.

They're looking into it.

[burnt saffron]

Ah, ok, thanks. 😄

[analog mango]

and they tell the bot out from my server?

[vague cosmos]

Hi,

It seems like @pseudo glen is offline, please be patient and keep an eye on #📣│bot-news for the last updates.

If you have problems to access the dasboard on this moment, this can come because of the issues that appear. Please be patient.

They're looking into it.

[shut bolt]

Hello, we are looking into this issue, thanks for your patience

[jade topaz]

i just bought premium again, and it still won't let me use the premium bot. Any ideas?

is it one subscription per server

[burnt saffron]

thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

Did you switch using /botswitcher?

[vague cosmos]

Yes, you pay per server.

[jade topaz]

dang thanks

thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[lean flicker]

Help please

[vague cosmos]

Hi,

It seems like @pseudo glen is offline, please be patient and keep an eye on #📣│bot-news for the last updates.

They're looking into it.

[cloud trout]

^

[stark rune]

**Ticket Tool - Technical Difficulties Notice**

Official Ticket Tool bot(s) are currently experiencing some technical difficulties in some shards.
Please stand by as the TT Development Team looks into and fixes the issues.

Please do not spam tickets within the support server & do not keep asking in public channels.
You can view our status page here and keep an eye on #📣│bot-news!

Jul 10, 2023, 8:53 PM

[jade topaz]

If the bot is down can i not switch

[vague cosmos]

Please wait until it's resolved.

[sullen carbon]

Apparently, reading isn’t required in this server. Holy cow

[lean flicker]

Okay

[prime bridge]

<:notallowed:660789872600285184> #🆘│community-support has been locked!

You will gain access again once the lockdown is lifted.

[shut bolt]

https://media.discordapp.net/attachments/771887985931059200/813811437255393370/3dtext2gif_bgntlhlhhbir.gif?width=450&height=225

We are aware the bot is experiencing some issues and are actively looking into the matter

[stark rune]

**Ticket Tool - All Systems are now __Online!__**

All Ticket Tool systems are fully online again! We apologize for any inconvenience this may have caused on your server.

If you are still experiencing any problem with Ticket Tool, please reach out to the <@&540295656720302081> within a ticket here, #🎫│make-a-ticket

Jul 10, 2023, 11:22 PM

[prime bridge]

<:allowed:660789592647008258> #🆘│community-support has been unlocked!

Everyone now has access to this channel.

[jade topaz]

Bot isn't working

[lunar solar]

Can you elaborate?

[jade topaz]

It's not doing anything. Can't create tickets, delete tickets, can't do anything basically lol

[lunar solar]

Error message?

[meager briar]

No config changes for like 2 months
Embed is gone now

[jade topaz]

mine is a little bit buggy too

Yeap everytime since the update

[lunar solar]

How are you creating tickets? With a button or using command?

[fair crescent]

down still?

[meager briar]

Button

[jade topaz]

Button

not showing the embed too

[meager briar]

Opens, and closes fine its just the embed not showing

[jade topaz]

(after opening a ticket)

[lunar solar]

I have made our developer aware please bare with us

[meager briar]

lit thanks

[jade topaz]

Thank you, everything was fine until the update. Thank you again

[scenic plinth]

There seems to have been a singular shard that took longer than the others to start, if your bot was momentarily offline please give another check.

[final anchor]

good night could you tell me what is that?

[wheat rose]

@final anchor new setup

[scenic plinth]

Ensure the bot has the required permissions that it is missing. Ticket Tool does not have access to that permission so it cannot currently modify that permission.

[final anchor]

How do I open a ticket now?

[scenic plinth]

We are currently working on a fix for the embeds not appearing for anyone on free servers. Please be patient while we work on fixing this issue!

Meanwhile, here is a free Pikachu hug

[wheat rose]

@final anchor if the server is yours, you need to reload the ticket

[final anchor]

What if it's not?

[wheat rose]

my opinion

[jade topaz]

bot still down?

[wheat rose]

@final anchor talk to server owner

[tight goblet]

bot isnt wokring

[wheat rose]

no, it's opened

[tight goblet]

opens a ticket and message for opened ticket doesnt show

[final anchor]

ok thank you very much friend

[iron night]

Gave +1 Rep to @wheat rose

[scenic plinth]

Mustafa, politely if you have no idea what you're talking about, please refrain from offering support. What you're stating is relatively confusing for anyone to be understanding.

[scenic plinth]

We're aware of this issue, we're currently attempting to implement a fix for it. Please bare with us.

[wheat rose]

you're welcome, it's okay

[tight goblet]

thank you any eta on time fix many new members are opening tickets and instructions are not showing lol, i set an announcemetn but just to let my team know

[iron night]

Gave +1 Rep to @scenic plinth

[scenic plinth]

No, there isn't currently any ETA given.

[solid stream]

This has been fixed

atleast one of the causes of it.. can't 100% guarantee there's not other side cases

[rich sable]

WHYM E TICKET no work

[jade topaz]

its working here now, thank you!

[iron night]

Gave +1 Rep to @solid stream

[jade topaz]

but this is still broken

actually, now it has a character limit on the embed (?)

cant put more than this

[pseudo ravine]

Free version of Ticket Tool has a 250 character limit

[jade topaz]

ohhhh that explains it

[idle igloo]

I am receiving the following error with my form tickets:

[scenic plinth]

(always had)

[jade topaz]

thank you (sorry)

[rich sable]

😭

[rich sable]

SAME

[pseudo ravine]

No worries

[scenic plinth]

I don't know why nobody in reality understands what that is telling you, but refer to this.

[rich sable]

ok

jeez

[wheat rose]

excuse me🙏

[idle igloo]

Thank you. Had to check, uncheck, and recheck but it working now.

[iron night]

Gave +1 Rep to @scenic plinth

[solid stream]

Errors like this are new, before we just skipped permissions we didn't have access to manage, but that resulted it permissions not working like people expected.

so I've added in these new permission errors, I'll be working on adding error pages to the docs so it can quickly tell you how to fix it.

[jade topaz]

Why?? It's different

[rustic gale]

They're different tickets from different panels.

[jade topaz]

It's same panel

[rustic gale]

That's funny.

Please #🎫│make-a-ticket so we can check it

Please make an English ticket, not an Arabic ticket

[placid plover]

what do i do plz help

[pseudo ravine]

Hey there. You need to give Ticket Tool the View Channel permission

[solid stream]

Or grant ticket tool the permission on the category it's creating tickets into

[placid plover]

im not the owner of the server]

and thats there only support system

[pseudo ravine]

Are you just a member?

[placid plover]

ya

[pseudo ravine]

Then you'll need to DM the owner or an admin of that server

[placid plover]

alr ill try thx

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[timber plover]

Help

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[urban wind]

Each time a ticket is created, the messages in the channel that holds the ticket attempts to display an emoji that the bot apparently does not have access to. Was told to ask here about it because it was stated to be an External Emojis permission issue. However, the bot has administrator permissions.

https://cdn.discordapp.com/attachments/1128124572844167300/1128124573016141874/image.png
https://cdn.discordapp.com/attachments/1128124572844167300/1128124573334896691/image.png

[rustic gale]

Try using the /debug command

that won't solve the issue, but it will pull some information to help figure it out

[undone raven]

i already granted the permission same issue "(

[urban wind]

What exactly am I looking for in this debug information?

Everything has a

[rustic gale]

You? Nothing, it's for me to look at

Though i think there's an issue here.

[pseudo ravine]

Hey there. Did you give the permission on the role or inside the channel/category?

[undone raven]

On the role

[pseudo ravine]

It needs the permission inside the channel

[rustic gale]

@urban wind Did the bot send a link when you used /debug?

[urban wind]

Yes.

I wasn't going to post it publically, though.

[undone raven]

Is this new? I used to be able to just have the tickets generated and I could move them into a different category

[pseudo ravine]

Where did you receive the error? When someone tries to make a ticket?

[undone raven]

yep - last created ticket was this morning no issues - nothing has changed

I got a temp fix right now and just assigned it to it's own category to generate tickets

but previously i didn't need to do that

[pseudo ravine]

The bot needs to view the channel where the panel is

It's possible someone accidentally messed with permissions

[undone raven]

hmmmm okie

noted, I got a temp fix going for now.

[pseudo ravine]

Alright

[sage dome]

Oi estou com problemas no meu ticket

Não está criando um canal privado

[tawdry quiver]

Hi there, having an issue with the bot not responding, I see there was an outage earlier so guessing this is a server specific issue? Any help much appreciated 🙂

[sage dome]

Hi, I have a problem with my ticket and I don't know what to do

[paper tartan]

I have a problem when i make a ticket its doesnt count as one and i cant close or open

[modern solstice]

mine bot keeps saying it doesnt have premission to send messages even though it does?

[pseudo ravine]

Hey there. It seems like Ticket Tool cannot view that channel, which is why the application can't respond

[pseudo ravine]

Hey there. Could you please go to the Dashboard > Panel Configs > Category > Send a screenshot please

[pseudo ravine]

Hey there. It looks like you created a ticket, no?

[pseudo ravine]

Hey there. Could you please run the /debug command and send the link if you receive one?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

@cinder citrus ^

[paper tartan]

i already fixed it

[pseudo ravine]

Great!

[cinder citrus]

tell me

[pseudo ravine]

If you have any other questions/issues, don't hesitate to reach out again

[pseudo ravine]

We cannot help you with your issue, sorry

[modern solstice]

it says it the application did not respond

[pseudo ravine]

No worries. It seems like Ticket Tool does not have the View Channel and Send Messages permission inside the channel. Which is why the application isn't responding

[cinder citrus]

Why can't you help me am I the only one?

[pseudo ravine]

We are not Roblox Support, we cannot help with that

[cinder citrus]

damn it, the x1 luck is over because of a bot that reported me

and who is support? can you help me with that please

[pseudo ravine]

Nobody here is Roblox Support

[cinder citrus]

Where can I contact an administrator or support? I don't want to wait a long time.

[pseudo ravine]

Alright. You will need to give Ticket Tool the Manage Channels permission inside that category

[pseudo ravine]

We don't know, you'll may need to look on the roblox site. But we cannot help you anymore unfortunately

[hallow kayak]

Im having a similar issue, all my tickets have the smae error message.

[pseudo ravine]

Hey there. Could you send a screenshot of the error message?

[cinder citrus]

You are making your appeal I already made and they don't answer me they will answer me when I'm dead it's unfair that's the way the internet cable is waiting months

[pseudo ravine]

You need to give Ticket Tool those permissions inside the channel permissions or role permissions

[hallow kayak]

But what made the change, I already gave them perms

more curious than anything

[pseudo ravine]

I'm sorry, but we can't help you with anything. If you don't need support for Ticket Tool, I'd suggest you leave this chat

[pseudo ravine]

What caused the error message to be sent?

[shut bolt]

@cinder citrus es la última vez que alguien en el servidor te lo indica, estás en el servidor equivocado, por favor no preguntes más respecto a este tema.

[hallow kayak]

Clicking the ticket button, only noticed when a new applicant to my server posted the screenshot. Its been working fine for months.

[sage dome]

Thank you

[pseudo ravine]

I'm going to assume Ticket Tool gives these permissions when a ticket is created, yes?

[hallow kayak]

Yes

[cinder citrus]

How long should I wait

[pseudo ravine]

If you need the permissions to be given I would recommend to give Ticket Tool the permissions inside the category

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[hallow kayak]

what permissions specifically, because it worked yesterday and now even after re-adding perms i get the same error

[pseudo ravine]

The permissions listed here

[hallow kayak]

Facepalm, thanks man

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You’re welcome, glad I could help. If you have any other questions/issues, don’t hesitate to reach out again

[tawdry quiver]

Hi I'm so sorry I realized my mistake 🤦‍♂️ the actual issue is this error when trying to create tickets, and it looks like we're unable to give the bot thread perms as it's managed by the integration? Not sure what changed which has caused this to start happening

[pseudo ravine]

You can give permissions to the bot role, you just can’t delete the role

[urban wind]

I suspect it's when they pushed some kind of upgrades today when the bot was offline, because my TT was working perfectly before the outage and now the permissions are all weird (mine won't produce emojis even though it's an Administrator).

[pseudo ravine]

Was it a slash command?

Or some sort of interaction?

[shut bolt]

Slash commands have a weird permissions, they are sent with a webhook actually and Discord hasn't yet fixed this, to make the emojis show up the everyone role needs to have the external emojis permission within the channel

https://github.com/discord/discord-api-docs/issues/5279

This is the GitHub issue that explains the cause

[minor scarab]

Storage mode error
:grid_right: You don't have any storage categories set.

:hash_tag: 5169a4c8-f50c-11ed-a05b-0242ac120003

[hallow kayak]

Yah was a bit confused myself

[mystic socket]

how do you fix?

[solid stream]

Check your category settings, you likely have a deleted category selected.

[jade topaz]

How do i add a selection on options

Like how do I do that

[toxic coral]

How do you guys rename the ticket tool premium bot?

[vague cosmos]

Right click the bot > change display name

It’s just how you would change any name of someone in the server. @toxic coral

[solid stream]

That would be under the panel configs "dropdown style"

[toxic coral]

Ok thank you

[iron night]

Gave +1 Rep to @vague cosmos

[toxic coral]

And can I know how to change the profile picture?

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

[vague cosmos]

You can’t (yet).

[toxic coral]

Ok thank you

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No problem, did you have any other questions?

[jade topaz]

Ok

[versed sentinel]

Anyone know how to fix this?

[vague cosmos]

Give the bot the required permission.

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[vague cosmos]

@versed sentinel see above, the answer is in your own screenshot.

[vague cosmos]

What are you trying to do?

[versed sentinel]

Was working for about a year then randomly stopped working today

[undone slate]

As did mine

[versed sentinel]

That was the /debug command

[vague cosmos]

You should follow this for your issue, your problem is in the screenshot you did send.

The bot can’t view the channel.

[vague cosmos]

What are you trying to do?

[undone slate]

I already opened a ticket for it so no worries; just prior configuration that's worked for quite a while isn't working right now

[humble sequoia]

━━ Kuru's inquiry has been moved to a ticket ━━

[undone slate]

Ooo fancy

[versed sentinel]

Moderator helped me resolve give your bot admin role

[vague cosmos]

Giving admin perms is not required, @versed sentinel.

[undone slate]

I avoid giving admin perms to any bot ;;

Has create channel globally so that wouldn't be the issue

[vague cosmos]

I’d think it’s the best if you wait for a response in your ticket, @undone slate.

Also @versed sentinel don’t interrupt a next time, thanks.

[iron night]

Gave +1 Rep to @undone slate

[civic sparrow]

Hi guys,

how can I setup ticket tool, that when someone is creating new ticket it will mark in the ticket some rangs like mods and admin to get notification stright away?
thank you in advance for any tips 😄

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[vague cosmos]

Something like that?

@civic sparrow you know how to setup the bot normally too?

[civic sparrow]

yes, everything works for me perfectly, just somehow missed how to ping roles in the ticket 😄 but i believe this is it, in the link you paste here

thanks man!

[vague cosmos]

Awesome, let me know if it works and if you have any other questions feel free to reach out.

[vague cosmos]

@civic sparrow did it work? 🙂

[elder yew]

a person whose placed on timeout can open ticket ?

[vague cosmos]

No @elder yew.

If a user is in timeout, they can read in the server but not interact in anyway way.

[elder yew]

cool

[civic sparrow]

yes, it's all good now mate, thanks once again!

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No worries and happy to help!

[vague cosmos]

Did you have any other questions?

[feral scroll]

did the bot come back?

[vague cosmos]

Yes @feral scroll. See #📣│bot-news, are you still having issues?

[bronze mason]

Anyone unable to use tool? I'm getting this error

[vague cosmos]

Hey, could you try to give the bot permission to manage webhooks (and the support role)?

[bronze mason]

It already does, should I remove them and try regive?

[vague cosmos]

You can try that, indeed.

[bronze mason]

It was working perfectly up until the outage last night, then certain aspects started working again, like being able to close already open tickets but unable to open new ones

[vague cosmos]

Hmm, could you open a ticket in #🎫│make-a-ticket so the support team can look into this?

[bronze mason]

Cheers bud, will do

[vague cosmos]

No worries, somehow I can't reproduce it.

[humble sequoia]

━━ Apoc's inquiry has been moved to a ticket ━━

[bronze mason]

Sorted it, in case anyone else gets the same issues @vague cosmos the update seems to have removed the permission for ticket tool to manage channels. All the other permissions were still there but not manage channels so it couldn't create subchannels for the ticket.
Weird but easy fix 🙂
Thanks for your help!

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

Oh awesome, did you have any other questions?

[bronze mason]

That was all, thanks so much

[jade topaz]

Can anyone fix this command?

[silk lark]

need Help please,
got my wallet Hacked,is there a way to save my token which are connected to the wallet ,
after claiming when the presale ends

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[vague cosmos]

@silk lark

[vague cosmos]

You're not running the command in a ticket.

[civic wagon]

But doesn't the error say that it must be used outside of the ticket?

[vague cosmos]

Yea, I missread that... is that a typo?

@jade topaz are you the server owner?

[civic wagon]

Don't think so

[jade topaz]

Yeah I’m running the command outside of the ticket

[jade topaz]

Yep

[vague cosmos]

Hmm, can you try to run it in another channel?

[jade topaz]

Ok sure

I guess it’s a bug?

[vague cosmos]

Hmm, not sure what is causing this. Could you open a support ticket so the support team can look into this?

[jade topaz]

Ok

[humble sequoia]

━━ ItzYourBread's inquiry has been moved to a ticket ━━

[mortal yew]

https://prnt.sc/40ydfIqBRy1i

[vague cosmos]

Hey @mortal yew do you have storage mode turned on?

Dashboard > Server Configs > Make sure storage mode is

[mortal yew]

Checking

Turned off and now

https://prnt.sc/3ceV0jX-mAf- i am getting this

[vague cosmos]

Not sure what is going on, what are you trying to do exactly?

[mortal yew]

Just to open a ticket

Ticket tool > Create ticket then I see this

[vague cosmos]

Alright.

Could you check the following:

Do the support team and additonal roles have permissions in a ticket? If so, does the bot have the exact same permissions?

[mortal yew]

Yes, they have all permissions and everything was working until yesterday, when we were unable to create a ticket, then we were able and now I see that we can't with those weird messages. So, there is nothing wrong with roles and permissions

[arctic hedge]

me too

[edgy yoke]

I have a same issue and not sure what is it 😦

[ornate citrus]

hello i was wondering how to stop server logging

[vague cosmos]

Could you both open a ticket in #🎫│make-a-ticket so the staff can look into it?

@ornate citrus see below:

[jade topaz]

WHY THE FKİNG BOT İS NOT WORKİNG

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[jade topaz]

The bot that worked normally yesterday stopped working today

[ornate citrus]

sure i did

[mortal yew]

Yeah, same, bot was working fine, now all of sudden we are getting those weird messages

[vague cosmos]

I'm currently asking about it, would be nice to know how to fix this. 😛

[vague cosmos]

You know that screaming isn't going to work, right? I currently have no clue on this, opening a support ticket is the best way for now.

[vague cosmos]

Devs are aware of this, I currently don’t have a solution for this sorry.

[rich sable]

Ok

[oblique meadow]

Hello

I need help

[humble sequoia]

@oblique meadow, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[oblique meadow]

Kk

I have a server with 233 its a helping server members make tickets and ask what they need and helpers respond and they help them for payment so the questions that appear when u click on create ticket are different so i want to know where to change them

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[vague cosmos]

Do you mean that?

[oblique meadow]

Ya

Thanks

[vague cosmos]

Your welcome!

[oblique meadow]

Thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[analog mango]

where can i change the plan?

[vague cosmos]

Subscription page of Discord

[weary bramble]

when i open the ticket

[oblique meadow]

I think it tell u that u already got a ticket

Hello

Anyone here i have a serious problem

[mortal yew]

I think it's a global problem

[oblique meadow]

Its a server ending problem😂

[vague cosmos]

@oblique meadow does a ticket channel appear?

[oblique meadow]

Everything with the tickets is good but smth else

A guy has a 4 members server and he did the same idea of mine that its the helpers application idea and called me copyrighter while i did the idea before him and he wanna report my server

So does the ticket tool creators allow that ppl use tickets for the same reason?

[vague cosmos]

Yes. We can't help you with that and I don't think Discord will do anything either about it.

[opal patrol]

Salut ! Hi how can i fix this "Failed to send: Access Denied (Ticket Tool doesn't have permission to view or send into this channel)"

[vague cosmos]

Hey @opal patrol, check the permissions where you want to send a message.

[oblique meadow]

Im not sure but put ticket tool perms

And put it in high role I recommend

[vague cosmos]

@oblique meadow that isn't going to work, they'll need to check the permissions in Discord. I got it. 😉

[twin willow]

What is the solution

[vague cosmos]

Dashboard > Server Config > Make sure storage mode is

[oblique meadow]

I myself press add member and add ticket tool and put almost all perms right and then it works🙃

[twin willow]

Bro I didn't understand

[vague cosmos]

It works in most cases, but I know that people here need more in detail help. Anyway, did you have more questions? @oblique meadow

[vague cosmos]

What don't you understand?

[oblique meadow]

No thanks 😊

[iron night]

Gave +1 Rep to @vague cosmos

[opal patrol]

He got it

[twin willow]

This @vague cosmos

[analog mango]

i can`t find

[opal patrol]

I put it fondateur all perm but he say again that

how can i fix that Failed to send: Access Denied (Ticket Tool doesn't have permission to view or send into this channel) pls

[vague cosmos]

Can be found at the dasboard, can you find that?

[vague cosmos]

It is under user settings.

[twin willow]

Where is it idk

[vague cosmos]

Does Ticket Tool have permission to view the channel and send messages in it?

[analog mango]

this one ?

[humble sequoia]

https://tickettool.xyz/manage-servers

[opal patrol]

I think i do that

[vague cosmos]

@twin willow see above.

@analog mango no, user settings in Discord; left bottom the cog icon.

[vague cosmos]

Can you run /debug in the channel where you want to send the message and send a screenshot here of the response you get?

[oblique meadow]

Ehhhh it worked and then did this

[vague cosmos]

@oblique meadow:

There's currently a bug that requires the bot to have permissions globally, which it is granting to users or roles.

Please try to give the bot these permissions globally (not just channel or category).

[oblique meadow]

What perms are missing

[vague cosmos]

Read the message above and you'll need to check that yourself.

[oblique meadow]

Ok thanks i pressed on the ticket bot and put in highest role and i put for it the administration perm and it worked

[iron night]

Gave +1 Rep to @vague cosmos

[opal patrol]

np

[vague cosmos]

Giving it administrator permission works always, @oblique meadow lets hope the issue gets fixed soon.

[opal patrol]

he say that

[vague cosmos]

Alright, your permissions are fine and I see the problem. You are trying to send a panel right?

Or are you trying to make a ticket? Because then I know which steps I need to give you.

[opal patrol]

I want put a ticket here

[vague cosmos]

A ticket or a message to let users create the ticket?

[opal patrol]

Message to let users create the ticket

[vague cosmos]

Alright! Gotcha!

Can you do the following for me?

Dashboard > Panel Config > Buttons > Create Ticket > Edit Button and send a screenshot of that page.

You should see something like this, but ofcourse with your settings.

[vague cosmos]

Hmm, that seems fine. Do you have more panels?

[opal patrol]

that ?

[weary bramble]

0 tickets opened 🤡

[vague cosmos]

Yes, check the other two panels too and if you're unsure feel free to send screenshots.

@weary bramble hey! Was your issue solved already?

[weary bramble]

No

Still happening

[vague cosmos]

Okay, since when does the issue appear?

[oblique meadow]

How can i become a helper like u?

[weary bramble]

Today

When I created the panel lol

[vague cosmos]

@weary bramble can you create a new panel and see if the issue appears there too?

[weary bramble]

Sure

[vague cosmos]

Keep me updated.

[weary bramble]

Happens too tried in different servers and devices

[vague cosmos]

Can you give the bot temporary admin perms?

[weary bramble]

Sure

[opal patrol]

He Fondator

[weary bramble]

Still happening

[vague cosmos]

You're using text at the button emoji; that wont work.

You can set the text at button text but not in the emoji field (unless you use a custom emoji).

[vague cosmos]

Alright! Could you open a support ticket in #🎫│make-a-ticket so the support staff can look into this?

[weary bramble]

Okay, thank you!!!!

[vague cosmos]

No problem, best of luck!

[humble sequoia]

━━ @weary bramble's inquiry has been moved to a ticket ━━

[vague cosmos]

What do you mean?

[opal patrol]

No mb

[vague cosmos]

@opal patrol just wondering, if you remove the text from the emoji field. Does everything work? 🙂

[opal patrol]

the same

[vague cosmos]

Can you send a screenshot of this page again, but updated? Only the part in the middle is needed, not the stuff around it.

[vague cosmos]

You have text at the button emoji remove that.
Place the text at Button Text and it will work.

Do you understand what I mean, Laska?

[opal patrol]

Not really

i am french so its hard xD

[mortal yew]

I did that and still have issue

[oblique meadow]

Which issue

And i may be able to help

[vague cosmos]

Ah.
Vous avez du texte dans le champ emoji, supprimez-le et conservez uniquement l'emoji. Vous pouvez placer le texte sous le texte du bouton et cela devrait fonctionner.

[mortal yew]

https://prnt.sc/lCKCJLyAtwZP

this after all permission and admin

[oblique meadow]

Did u give perms for ticket tool in the channel itself

[opal patrol]

Like that ?

[mortal yew]

Everywhere

[oblique meadow]

Invite me to the server and imma see

[vague cosmos]

@oblique meadow that is not allowed.

[oblique meadow]

Oh..

[vague cosmos]

CC: @mortal yew

[oblique meadow]

Are u trying to create a ticket and it gives u this msg?

[opal patrol]

that WAS GOOD

[vague cosmos]

Oui, vous pouvez modifier le texte du bouton comme vous le souhaitez. Voir un peu plus bas.

[mortal yew]

Yes?

[jade topaz]

Head to the dashboard link below and follow these steps:

https://tickettool.xyz/manage-servers

Dashboard > Panel Configs > Category
Make sure the correct category is selected.

Save your changes, try re-opening a ticket.

[vague cosmos]

Was for the fact someone wanted to join your server for support, its not allowed.

[oblique meadow]

We must keep the help in this channel

[opal patrol]

i am other probleme

[vague cosmos]

Sup?

[opal patrol]

i dont want 3 text only 2

[mortal yew]

Woah ty, worked

[jade topaz]

No worries, happy to help ❤️

[vague cosmos]

Vous pouvez supprimer une option de plusieurs panneaux. Après cela, renvoyez le panneau et vous devriez avoir deux boutons.

[opal patrol]

Where ?

[humble sequoia]

Multipanels

Pour une utilisation plus pratique des multipanels, vous pouvez maintenant combiner des panneaux sur le Dashboard. Vous pouvez envoyer le multipanel par le Dashboard ou par la commande /panel ID

Où puis-je trouver ça?
Vous pouvez trouver ce paramètre sur le Dashboard -> Panel configs -> Settings -> Panel

Remarque: si vous attachez tous les panneaux à un panneau appelé Support, n'ajoutez pas le panneau Support dans la cas du "Attached Panels" (si vous faites cela, vous créerez un doublon)

Le message envoyé est le message du panneau auquel vous avez attaché les autres panneaux. Tous les boutons de vos panneaux vont être ajoutés à ce message.

[vague cosmos]

Puisque vous parlez français. 😉

[opal patrol]

i have 2 but i get 3

[vague cosmos]

L'un des panneaux est-il le même que le panneau actif que vous modifiez ?

[opal patrol]

I have 2 correct but i got a clone

[vague cosmos]

Pourriez-vous seulement envoyer une capture d'écran du centre ?

@opal patrol ^

[opal patrol]

What is teh centre ?

[vague cosmos]

Juste ça.

Il est donc plus facile de lire le contexte.

[opal patrol]

that ?

[vague cosmos]

Le nom du panneau 3 est-il également sélectionné pour s'afficher en tant que panneau multiple ?

[opal patrol]

i have delete

[vague cosmos]

Quel panneau avez-vous actuellement actif ? Quel est son nom ?

[opal patrol]

On my server ?

[vague cosmos]

Sur le tableau de bord.

[vague cosmos]

Si vous avez le deuxième panneau actif, n'ajoutez pas celui-ci aux multiples boutons. Seul l'autre et le même va si vous avez le premier actif.

Vous ne devriez donc avoir qu'un seul panneau attaché répertorié.

[opal patrol]

Now i only have one

[vague cosmos]

Pouvez-vous m'envoyer une nouvelle capture d'écran de l'endroit où vous avez défini les multiples panneaux ?

[vague cosmos]

Ajoutez uniquement Demande da Boosting.

Ensuite, enregistrez-le et envoyez le panneau.

[vague cosmos]

Oui. Enregistrez-le et envoyez le panneau.

[opal patrol]

That good thx u bro

[vague cosmos]

Pas de soucis! Avez-vous d'autres questions?

[opal patrol]

No thankds !

[vernal elm]

Hi! Is there any way to remove this message?

[vague cosmos]

Dashboard > Panel Configs > Category > Is there a category selected?

[vernal elm]

Yes

[vague cosmos]

Hang on.

It's a new kind of error, does the ticket appear to be created?

[vernal elm]

Yes, but I want to remove that message

[vague cosmos]

You can click on "Eliminar este", it's a message only you can see and it normally should show the ticket thas is created. You can't disable it.

[vernal elm]

Ah okey

Thanks!

[vague cosmos]

No worries.

[slender minnow]

Hey can you open a ticket please, so that we can take a closer look as this response is not normal.

[vague cosmos]

More users are having it, mind if you share the solution if you have one?

[slender minnow]

sure, would be even better if i could know how to reproduce that

[elfin lion]

hello why am i getting this messageFailed to Create
Failed to create a ticket channel
Cannot read properties of undefined (reading 'includes')

5169a0fe-f50c-11ed-a05b-0242ac120003

[vague cosmos]

Hey! How can I help you?

[elfin lion]

hi

[vague cosmos]

Wasn't able to reproduce it yet.

[vague cosmos]

This happens when you want to create a ticket?

@elfin lion if so:

There's currently a bug that requires the bot to have permissions globally, which it is granting to users or roles.

Please try to give the bot these permissions globally (not just channel or category).

That might fix it for now.

[elfin lion]

i have the premium bot and normal bot in my discord

[vague cosmos]

Which one is active?

[elfin lion]

says ticket tool white

should i remove the other one

[vague cosmos]

No, not needed.

[vague cosmos]

But if @pseudo glen is active follow this for that one.

[elfin lion]

i gave it adminastrator

does it need something else?

[vague cosmos]

That should work too.

[elfin lion]

Failed to Create
:grid_line: Failed to create a ticket channel
:grid_right: Cannot read properties of undefined (reading 'includes')

:hash_tag: 5169a0fe-f50c-11ed-a05b-0242ac120003

its still doing it

[vague cosmos]

Hmm, can you open a support ticket for this?

[jade topaz]

help

[vague cosmos]

I don't have a solution (yet) but can you tell me what you did to get this error?

[fringe prawn]

Hello friends, does anyone know how to subscribe to the TicketToll robot?

[jade topaz]

Esse erro da na hora que o usuário tenta criar um ticket

[vague cosmos]

You can do this in your server by clicking on the subscribe button.

[humble sequoia]

PayPal - [e-mail]
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To prepay send the payment using your desired method - Available options listed bellow.

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All prices in USD - 3 months min for direct payment

[vague cosmos]

OK! O ticket é criado certo? Acredito que os desenvolvedores estejam cientes disso, nada que possamos fazer no momento.

[jade topaz]

ok, obrigado

[fringe prawn]

I subscribe to this robot I subscribe to this robot

[vague cosmos]

Sem problemas, tenha um ótimo dia!

[fringe prawn]

@pseudo glen

[vague cosmos]

Yes but then you can't kick it or it will cancel the sub.

[fringe prawn]

This subscription for this robot is enough for me - we have a GTA Online game server

[vague cosmos]

Then you can do that by clicking the upgrade button in your server.

[analog mango]

where i can change this?

[vague cosmos]

You can't change it.

[late iron]

no one can open tickets nor do anything and no one touched anything lol

[vague cosmos]

There's currently a bug that requires the bot to have permissions globally, which it is granting to users or roles.

Please try to give the bot these permissions globally (not just channel or category).

[late iron]

thanks

[vague cosmos]

No worries, let me know if it works.

[amber falcon]

Hi there, users can't make a ticket on my discord, it says

Permission Issues
:grid_line: Missing required permissions:
:grid_right: UseExternalEmojis - member - #support

:hash_tag:

[vague cosmos]

There's currently a bug that requires the bot to have permissions globally, which it is granting to users or roles.

Please try to give the bot these permissions globally (not just channel or category).

[amber falcon]

Ah ok, where would I set this?

[vague cosmos]

Role permission from the Ticket Tool role in your server.

[sly root]

The tickets have been working fine for months but now this pops up when I try to make a ticket... why is this?

[vague cosmos]

There's currently a bug that requires the bot to have permissions globally, which it is granting to users or roles.

Please try to give the bot these permissions globally (not just channel or category).

[echo crest]

whats is mean?

i give him mod role

[vague cosmos]

It means that you need to give the permissions to the built-in role.

[echo crest]

where can i do it? if you don't mind showing

[vague cosmos]

In your server at the role settings.

[echo crest]

I gave him all permissions

[vague cosmos]

Should work then.

[vague cosmos]

Dashboard > Panel Config > Category > Did you set a category for openend / closed tickets?

[uncut pivot]

السلام عليكم

[vague cosmos]

مرحبًا ، كيف يمكنني المساعدة؟

[uncut pivot]

متى بيتم قبول المتقدمين بالاختبارات للغه العربيه ؟

[vague cosmos]

إذا قبلوك ، فإنهم يتصلون بك. إذا لم يفعلوا ذلك فلن تتلقى ردًا منهم.

[uncut pivot]

كيف اعرف أنه تم رفضي إذاً ؟

[tawny summit]

وش المشكله

[vague cosmos]

حدد فئة للتذاكر المفتوحة ، هل تعرف أين؟

[tawny summit]

لا للأسف

[vague cosmos]

لا.

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[uncut pivot]

يا رجل المترجم الذي تستخدمه يترجم لك الكلام بالخطأ

[vague cosmos]

@tawny summit

[tawny summit]

ok thanks

[iron night]

Gave +1 Rep to @vague cosmos

[uncut pivot]

اقول لك كيف اعلم أنه تم رفضي

[vague cosmos]

ترجمة Google سيئة ، ولكن على الأقل يمكنني تقديم "بعض المساعدة".

[vague cosmos]

لن تعرف.

[uncut pivot]

إذاً إلى متى سأنتظر حتى اعلم انه تم قبولي

[vague cosmos]

ليس لدي أي فكرة ، أنا مجرد مستخدم.

[uncut pivot]

حسناً شكرا

[vague cosmos]

على الرحب والسعة!

[jade topaz]

I have 3 drop-down styles how can I make one drop-down go in a category and make ticket in the category I what it to go?

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[lunar solar]

Well each dropdown style option is its own panel

So just define the category on each panel to the one you desire

[jade topaz]

Huh?

[lunar solar]

and make sure the bot has perms to all those categories

[jade topaz]

Ok

[jade topaz]

Where do I find that

@lunar solar

[kindred prawn]

Cannot destructure property 'panel_id' of '(intermediate value)' as it is undefined.

Our players get this message by try open new tickets what happen?

[vague cosmos]

Does this happen if you make a new panel too?

[kindred prawn]

Not tested. But we can not make on 10 DC Servers over 50 new panels

It worked all the time, since 10 minutes this message comes

[vague cosmos]

Hmm, could you open a support ticket in #🎫│make-a-ticket? I know that there are a lot of bugs now, so it might be the best to let support look into it.

@jade topaz what do you need to find?

[jade topaz]

Like I have 3 drop-down style and I'm tryna do is when someone makes a ticket like paying with Paypal something like that I what the ticket to go to PayPal category

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[crimson jackal]

يخوان

[vague cosmos]

You'll need to do this for each panel, @jade topaz.

[crimson jackal]

وين سبورت عربي بتكت محد يرد

[vague cosmos]

يمكنك طرحها هنا أو:

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[vague cosmos]

@crimson jackal ^

[jade topaz]

I mad a mistake how can I delete panals now?

[vague cosmos]

Dashboard > Panel Config > Select the panel you want to delete > Click Delete and confirm.

[jade topaz]

I don't see it

[vague cosmos]

Where at the dashboard are you?

@jade topaz it's there if you click on panel config.

[crimson jackal]

شالت استلام

[jade topaz]

Deleted

[halcyon ridge]

I need help with the ticket tool

[balmy stratus]

How do you get the premium bot?

[humble sequoia]

@halcyon ridge, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[scenic plinth]

Are you talking about inviting it or purchasing it?

[crisp trail]

Is there a way to let my ticket permissions go via the category permissions

[jade topaz]

Idk what happen or what did I do wrong

[scenic plinth]

Apologies, I had to double check to ensure this was not related to the recent outage. You will need the administrative permission, not just a role named admin or other forms of permissions.

[scenic plinth]

No, newly created tickets don't sync to categories.

[vague cosmos]

Kinzylla can you take mines over too? Going to sleep.

[crisp trail]

ah damn alright thank you

[iron night]

Gave +1 Rep to @scenic plinth

[scenic plinth]

Ensure the bot has permissions to see and manage the category appropriately.

[past ice]

i have a general questio but this server i was in used the ticket tool to "resolve" something wgile i was asleep and not even there. Does this brake terms or rules?

[scenic plinth]

I am not quite sure what you're asking, though we don't enforce anything on other servers.

[past ice]

it seemed like they abused the ticket tool and resolved something in the dm's while i wasn't even there which im the complaining party, was windering if maybe discord also had a rule against resolving tickets w/o the complaining party being present

[robust turret]

whenever i try to set up the bot, it shows an error

[jade topaz]

Can someone help me

[scenic plinth]

No...? Discord doesn't have anything to do with how Ticket Tool is used. If it were Discord itself, then maybe, but thats Discord Trust and Safety and I have 0 idea what their guidelines are as I am not a Discord employee.

[teal grail]

What do you need?

[teal grail]

Try taking it off and putting it back on

And make sure you're on the right panel

[solid stream]

I've reverted the permisison system

and will look into why the new system is having issues later.

[prisma wasp]

The system was working fine, but today it started to knock out an error. What could be the problem?the settings did not climb

[teal grail]

Idk

[solid stream]

Give me just a moment and i'll have this fixed.

technicly you have storage mode enabled on your server configs but didn't select a category.

but.. this seems to be a command issue so I'll add a pre-check for that condition.

[solid stream]

it should work now.

[prisma wasp]

Thank you

[jade topaz]

Ok

It did not work

[jade topaz]

Help me someone

[jade topaz]

What’s up?

[jade topaz]

This

[jade topaz]

I saw you have 6 or more panels, did you make sure to add the categories on the correct panel that’s sent in Discord?

[jade topaz]

How do I check

It is usually the panel name…

So whatever the embed title is for the “Make A Ticket” in your discord, is most likely the panel you need to change the category’s on.

Send a screenshot of the embed in your Discord, and your panels. And I could tell you which one to change 🙂