🆘│community-support

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[amber rose]

But on mobile?

I'm not from pc

[pseudo ravine]

You can also do it on mobile

[amber rose]

Ok

Thanks

Bye:D

[jade topaz]

I am trying to create a one-way ticket for staff to send out private notices to specific members within my server. I don't want the members to be able to reply to the tickets. Essentially, staff would open up a ticket through a panel only staff has access too and they would then manually add any specific member in the server to the ticket. After adding the member to the ticket the member would be notified as needed but would not able to respond to the notice through the ticket.

I've tried several approaches using additional roles and different permissions. I have almost 20 ticket systems I have created, so I'm not new to using the bot. I just haven't successfully been able to create a one-way ticket system as of yet and am reaching out for insight.

[humble sequoia]

How do I set permissions for tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Permissions options menu
5. Find what role you'd like to edit permissions for
6. Choose if you'd like to edit opened or closed permissions for that role
7. Edit the permissions by ticking or unticking each permission
8. Save changes

[jade topaz]

I am well aware of the permissions tab.

[vague cosmos]

You can use that and make the send permission a X?

[jade topaz]

Tried it. Didn't work.

[vague cosmos]

What if you do it for the everyone?

[jade topaz]

I'll check again. I've tried basically every combination I can think of including experimenting with additional roles.

I was hoping someone would have experience with this.

[vague cosmos]

Not really and can’t test some stuff as I’m on mobile

[jade topaz]

All good.

I know it's gotta be possible, I'm just missing something. I don't want to open a support ticket for something like this, it's more of a technical question than anything.

[vague cosmos]

You can always do it, because it’s a support question.

[jade topaz]

Thanks.

@vague cosmos thanks

[iron night]

Gave +1 Rep to @vague cosmos

[tribal skiff]

Hello

How can I make caliam ticket button

[rustic gale]

Panel Configs -> Claiming -> Enable ticket claiming

[jade topaz]

Hello How can I make this with ticket tool normal

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[vague cosmos]

@jade topaz

[jade topaz]

I have a question how to make it so that if someone creates a ticket, I as an administrator will get a notification?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[vague cosmos]

@jade topaz see above.

[jade topaz]

thanks

[vague cosmos]

No worries! Did you have any other questions?

[jade topaz]

No

however, I will have another question how to do that when the ticket is closed, it closes immediately so that this message "Ticket will be deleted in a few seconds" does not pop up

[vague cosmos]

That is not possible, you'll always have that message.

[jade topaz]

and why if on another server I open a ticket and close it, I don't have such a message

[vague cosmos]

Because your access get removed from the ticket when it's getting closed?

It's not possible to remove the message, it is how it is.

[jade topaz]

Okay

[vague cosmos]

I believe it's because of Discord limitations, deleting a channel directly would be API abuse or something.

[rustic gale]

Because you lose access to the channel before that message is sent

[jade topaz]

okay

[vague cosmos]

Thanks for the confirmation! ❤️

[iron night]

Gave +1 Rep to @rustic gale

[jade topaz]

Thanks

[iron night]

Gave +1 Rep to @vague cosmos

[civic cairn]

I accidentaly made a ticket what should i do?

[pseudo ravine]

Hey there. Do you mean in this server?

Usually you could just say that you accidentally made a ticket and you can close it yourself in most servers

[civic cairn]

um no i made it in another server

to claim something i had to make a ticket but i accidentally made one and the max was 1 and i cant make another one

and in the server its like a reward so you cant message in it

[rustic gale]

Get in touch with the server's staff some other way and explain this to them.

Or make another ticket with another account and explain this to them

Either way the only ones that can help you are that server's staff.

@civic cairn

COYS

[languid cloud]

Hey everyone, im trying to do a server for the company i work for. does anyone know if its possible to put different panels on different channels but different people get the tikets according to the role? Because even tho i create everything different all get the same tickets

[pseudo ravine]

Hey there. Could you elaborate just a bit more? Just so I can understand the situation

[languid cloud]

I want to use the ticket bot not only for support issues, also if they have just regular questions

so in that case would be like an HR employee answering to those tickets

so i set up other panel in another channel that says payroll issues

but when i request a ticket also IT can see that ticket

even tho its a different panel and a different role

[pseudo ravine]

I'm assuming IT is a role?

[languid cloud]

yes

and HR is also another role

[pseudo ravine]

Did you add the IT role as a Support Team Role?

[languid cloud]

yes

also hr

[pseudo ravine]

Support Team roles will always have access to the tickets

(Unless you denied their permission for any reason)

[languid cloud]

but can i set 2 different types of tickets and 2 different types of support team ?

[pseudo ravine]

You can set Support Team Roles for each panel

For example,

Panel 1 has HR as a Support Team Role
Panel 2 has IT as a Support Team Role

[languid cloud]

i have tried that but both of the roles are showed on the same one box even if its a different panel

[pseudo ravine]

Are you sure you're changing the panels?

[languid cloud]

you are completly right im sorry im that dumb

thank you for your time

[pseudo ravine]

No worries, we all make mistakes sometimes, happens to the best of us

[languid cloud]

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[copper sapphire]

Can someone help me with a purchase that failed

[pseudo ravine]

Hey there. You can make a ticket in #🎫│make-a-ticket and choose the Billing option to get assistance from the Billing Team

[tender totem]

is there a way to set up claim ticket without premium?

[civic wagon]

Nope

[tender totem]

and claiming a ticket on thread option tickets is not possible? even if I have prem?

[civic wagon]

Mhm, you cannot claim a thread even with premium

[stable sinew]

how do I add the golden ticket bot to my server

[jade topaz]

How do we restore premium in Config Backup & Restore (Server Owner Only)

[humble sequoia]

Dr.'s issue has been solved in another channel.

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

[civic wagon]

@jade topaz refer to the embed above ^

[elder yew]

what i should do if i want a role to be tagged when new ticket is made ?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[vague cosmos]

@elder yew see above.

[vague cosmos]

@sudden roost كيف يمكنني مساعدك؟

[sudden roost]

شوف #1126470658000420894 @vague cosmos

look

[vague cosmos]

ليس لدي وصول إلى التذاكر ، ولكن إذا طرحت سؤالك هنا فقد أساعدك بدلاً من ذلك.

[sudden roost]

wait i have a video

@vague cosmos

i cant enter to dashbord

[vague cosmos]

If you prefer to communicate in Arabic it's fine and you can post the video here, no need to ping me. Just ask your question, okay?

[sudden roost]

can you traduction

[vague cosmos]

هل تحصل على أي خطأ عند محاولة الدخول إلى لوحة القيادة؟ لا تتردد أيضًا في التواصل بلغتك الأم.

[sudden roost]

اجل @vague cosmos

look at my video

[vague cosmos]

رأيت ، هل يمكنك تشغيل الأمر التالي (انظر الرسالة أدناه) ولست بحاجة إلى الاتصال بي في كل مرة:

/permissionlevel

[sudden roost]

ok

لم افهم @vague cosmos

i need arabic support

[vague cosmos]

هل نفذت الأمر وماذا قال؟ أيضا لا حاجة إلى ping لي في كل مرة.

[sudden roost]

لم افهم الامر @vague cosmos

ما علاقة اللفل @vague cosmos

[vague cosmos]

أدخل الأمر التالي في الخادم الخاص بك (الذي تريد إدارته) وأرسل لقطة شاشة للنتيجة

ليست هناك حاجة لإجراء اختبار ping لي ، فأنا أريد التحقق مما إذا كان لديك الأذونات الصحيحة وإلا سأساعدك في حل هذا الأمر.

[sudden roost]

@vague cosmos

[humble sequoia]

رولات لوحة التحكم

أي رول تضعه هناك سيكون له حق الوصول الكامل إلى لوحة تحكم أداة التذاكر.
يمتلك مالك السيرفر والمستخدمون الذين لديهم أذونات المسؤول حق الوصول إلى لوحة التحكم.
احذر من الرولات التي يجب وضعها هنا

[vague cosmos]

اطلب من مالك الخادم القيام بما ورد أعلاه ، ويرجى التوقف عن إرسال رسائل ping لي في كل مرة.

[onyx drum]

I want to have more options shown, how do I do that?

I want each option to show the user a different response when a ticket is opened

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[onyx drum]

whoever sent this
thanks

[pseudo ravine]

You’re welcome, glad I could help. If you have any other questions/issues, don’t hesitate to reach out again

[onyx drum]

Will do.

[vague cosmos]

Sawaf, you can eventually do it in a dropdown, which you have in this screenshot.

[onyx drum]

Yeah that's what I'm about to do.

[vague cosmos]

You know how?

[onyx drum]

Lol I hope I do, I attached the panels and now will see.

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[onyx drum]

👌

[vague cosmos]

Let me know if you need any help with it?

[onyx drum]

Will do, I'm setting it up right now and if I get into any issue I will definitely let you know.

[vague cosmos]

Awesome, good luck!

Hey @muted canopy can you try to invite the bot using the link below?

[muted canopy]

Alr

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[muted canopy]

No I cannot invite it since I lost acces to this google account

[vague cosmos]

What has a Google account to do with inviting a Discord bot? 🤔

[muted canopy]

I need to login and dont remember the password

Il figure it oit myself

[vague cosmos]

We can't help with that, you can try to get in touch with Google somehow or try a password reset.

[vague cosmos]

But is your Discord account linked to Google?

[muted canopy]

It is to an unaccesible account

[vague cosmos]

Ah I see; if you tried to recover the Google account and it failed there is nothing you can do.

[muted canopy]

They requested me to access the lost account so that I can get it back💀

[vague cosmos]

Google moment, but then there is nothing you can do.

[muted canopy]

Yup

[vague cosmos]

Making a new Discord account to invite the bot would be the solution.

[muted canopy]

But I Will lose this one

[vague cosmos]

Ye, I didn't know you can link a Discord account using Google; but maybe support can assist you.

https://dis.gd/support

[muted canopy]

Can u like join my server and invite it for me

[vague cosmos]

No sorry, users are not allowed to join servers. You should ask a friend in your server to do it.

[muted canopy]

Oh yeah

[vague cosmos]

Make sure the person has manage server permission.

[muted canopy]

Ty

[vague cosmos]

No worries, let me know if you need any help with the setup.

[boreal star]

Getting "Failed to add, missing permissions" when using the add command. Command is enabled and debug command highlights no issues

[vague cosmos]

Adding someone in a ticket?

[boreal star]

yes

[vague cosmos]

Can you double check if the bot can manage channels / permissions?

[boreal star]

cant see any issues in the role perms

[vague cosmos]

Does it happen in all tickets?

[boreal star]

yes

[vague cosmos]

Are you using the slash command or the $add?

[boreal star]

$add

slash command doesnt work either

[vague cosmos]

Hmm, can you open a ticket in #🎫│make-a-ticket so the support team can look at this with you?

[boreal star]

sure

thanks

[vague cosmos]

No worries, hopefully the support team can solve it. Have a fantastic day!

[humble sequoia]

━━ tomolom's inquiry has been moved to a ticket ━━

[stable ruin]

hi guys i need help with ticket tool, my problem is when i open ticket on some discord server and we are having a conversation then when they close my ticket i didn't got a transcription. Maybe someone can help me :/

[vague cosmos]

Did you set the transcript channel?

Also, saving and DMing transcripts automatic is a premium feature @stable ruin, but you can get them also with the free bot but not automatic.

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[vague cosmos]

Transcrip saving is what you need in that case.

[stable ruin]

That's right

It's not my discord server

It's like when i'm offline and i want to see what kind of decision did they make

[pseudo ravine]

Unfortunately there's nothing we can do. You'll have to ask the Server Staff for the transcript

[stable ruin]

Okey

I just wanted to ask because all of my friends got a transcription

Nevermind, thank you for responding guys

[pseudo ravine]

Do you know if the server has Premium?

[vague cosmos]

No worries, happy to help. ❤️

[stable ruin]

I think so

[fleet sorrel]

Does anyone know why it shows this for me??been waitin 3 weeks but no change,long time customer,I quit ss and left discord,ever since I joined back I have no access to nothing

[pseudo ravine]

Depending on the settings the server owner/admins set, Ticket Tool can DM you the transcript when the ticket is either closed or deleted. So it's possible that the ticket was closed and hasn't been deleted yet

[vague cosmos]

What is the exact problem?

Because I don't see the issue.

[fleet sorrel]

I simply can’t open a ticket,just tells me I have no access

[stable ruin]

Problem is i had to got transcription before but like from april not morr

And other guys got always

[pseudo ravine]

Again, there's nothing we can do it about it unfortunately. You'll just have to ask the Server Staff of that server

[vague cosmos]

You should contact the staff in the server there, since they'll need to give you access to the channels.

We can't help you with that here.

[fleet sorrel]

I’ve been waiting 3 weeks but still like this, an I know they been open because I see other users on PlayStation getting they accounts done

[fleet sorrel]

But it says don’t DM Anbu Drip

[vague cosmos]

As I said, we can't help you here with it.

We can't manage the permissions of the channels in another server, you'll need to contact the staff there.

@fleet sorrel pretty sure there are other staff members you can contact. 😉

[dusk saddle]

i started the 7 day trial, when it ends is it going to bill me or just take it off

[vague cosmos]

It will just stop, since you didn't give any billing details you can't get charged.

[dusk saddle]

how do i invite the bot

i cant find the premium bot

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[vague cosmos]

There you go. But you can use @pseudo glen too, with premium.

Which I'd suggest if you don't continue to use premium after the trial.

[dusk saddle]

so say i make the embed and have the tickets all set up with the premium, when the trial runs out will i keep it all

or will like the bot go offline

[vague cosmos]

It will switch back to @pseudo glen and you''ll need to re-make all panels with the free bot since premium wont work.

[dusk saddle]

where do i put my credit card stuff for it to bill me on the dashboard

i just want to make sure it does not bill me

[vague cosmos]

It won't charge you, since you did not enter any payment details.

[dusk saddle]

say i want to end my 7 day premium because someone in my server bought it for us, how would i do that?

[vague cosmos]

You can't end it, but how it exactly works then I am not sure about. I assume you'll get those extra days after someone stops paying.

[dusk saddle]

where do you buy the premium

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

- Purchases done with this method are non-refundable.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

[vague cosmos]

That is a way to pay, but you can also do it directly in Discord.

[dusk saddle]

ok

[vague cosmos]

You should have a buy premium option in your server on @pseudo glen or @humble sequoia.

If you pay via Discord (and via @pseudo glen) do NOT kick it.

@dusk saddle to answer this question: #premium-chat message

No you won't be charged since you didn't share any payment details.

[rich sable]

¿Cómo hago para que el bot de tickets no permita que los que no son miembros del personal vean el ticket?

[pseudo ravine]

Hola. Puede ir al Tablero > Configuraciones del panel > Permisos > Permisos de roles para todos > Ver canal

[jade topaz]

How do I get an author image url when using the Embled Editer, Whenever I add a URL of the image, it just pops up as invalid image.

[rustic gale]

What's the URL?

[jade topaz]

im trying to get this image https://static.vecteezy.com/system/resources/previews/009/117/375/non_2x/dhs-logo-dhs-letter-dhs-letter-logo-design-initials-dhs-logo-linked-with-circle-and-uppercase-monogram-logo-dhs-typography-for-technology-business-and-real-estate-brand-vector.jpg

[jade topaz]

Download the image and paste it into your discord server or a bots DMs, then click the image and tap “Open In Browser” then copy and paste that link.

[jade topaz]

Whenever I do that it shows up as this, is this what its supposed to do?

Did you delete the image from discord?

[jade topaz]

No, I havent

Paste the link here again, the one from the image

https://cdn.discordapp.com/attachments/1112892215606390785/1126604616872775831/dhs-logo-dhs-letter-dhs-letter-logo-design-initials-dhs-logo-linked-wit

That isn’t the correct link, make sure you copied it correctly

https://cdn.discordapp.com/attachments/1112892215606390785/1126604616872775831/dhs-logo-dhs-letter-dhs-letter-logo-design-initials-dhs-logo-linked-with-circle-and-uppercase-monogram-logo-dhs-typography-for-technology-business-and-real-estate-brand-vector.png

There you go

Now paste that link into your ticket tool embed

Ok, done. Is it supposed to look like this

No it isn’t, try sending the panel and see if it corrects the image upon sending.

[old steeple]

how/where do i edit this where it starts with "if"

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[vague cosmos]

@old steeple ^

@jade topaz are you using a direct Discord link (cdn.discordapp.com)? If so, try to upload it to Imgur and use the direct URL.

[old steeple]

which one do i click

[vague cosmos]

Click on Embed Editor - 1.

[old steeple]

oh i see it lol tyy!!

[vague cosmos]

No worries, did you have any other questions?

[old steeple]

no thats it!

[vague cosmos]

That's not the direct URL.

[jade topaz]

Oh there we go I got it
Thank you so much

[vague cosmos]

https://i.imgur.com/ju8JKfP.png should work.

[vague cosmos]

Awesome! Did you have any other questions?

[jade topaz]

No, that'll be all, thank you!

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

Alright, if you've any questions in the future feel free to reach out. Have a fantastic day!

[jagged mesa]

https://media.discordapp.net/attachments/1034901698298257538/1126603798656327790/IMG_1421.png

Won’t let me purchase ticket tool premium

[vague cosmos]

Do you have access to a computer to try it on?

Also is there a payment method set in the settings?

@jagged mesa you can check that under user settings > billing.

[jagged mesa]

I got it now ty

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

Awesome! Did you have any other questions?

[jagged mesa]

No

[jade topaz]

hey there

but for somereason

when i open ticket it says roleccess from another panel

@vague cosmos ?

[vague cosmos]

Please don’t ping for support.

It gets the ticket name from the panel users create a ticket from. Check your other panels

[jade topaz]

wdym

[vague cosmos]

The ticket channel names are from another panel right?

Because otherwise I don’t understand the exact issue. @jade topaz

[unkempt wagon]

@jade topaz did you get the thing with the picture?

[jade topaz]

yes

[iron night]

Gave +1 Rep to @unkempt wagon

[unkempt wagon]

alr

[stone seal]

So is anyone else having the issue where the bot is asking to be upgraded again yet the one that is asking is the premium bot? rather not have to pay again for no reason haha

[mint mesa]

Hello, I'm getting this error when I attempt to close a ticket.

Is there a fix or a workaround for this issue?

[thin sorrel]

Same here and for a friend of mine in their own server, probably an issue with the bot

[uneven talon]

I'm having the same issue lol I was about to ask

if it helps the ticket tool website also doesn't recognize my server as having the bot?

When i go to "manage servers" it can't find any servers I admin that have it in it.

[left inlet]

We are having the same issue, server owner is trying to close a ticket and it wont let her (pic incoming)

[compact harness]

I have the same issue too

[winter kayak]

I got same problem

[past turtle]

What does this mean

[pseudo ravine]

Hey there. It seems like Ticket Tool is currently having some issues, unfortunately there's nothing we can do until it gets fixed

[compact harness]

You can use the normal command (/close) to close the ticket until the problem is fixed ig

[tall ridge]

System Failure: Unknown Message

Whats is that?

[pseudo ravine]

Hey there. It seems like Ticket Tool is currently having some issues, unfortunately there's nothing we can do until it gets fixed

[frozen pendant]

Came with the same question, thanks everyone!

[polar wolf]

Same lol

[sinful pebble]

lmao we have just had the same issue

[cursive phoenix]

_ _

We are currently looking into reports of issues with our bot. Please hang tight while we look into this, and any updates will be posted in #📣│bot-news asap.

[wary urchin]

im getting the same issue

[lusty matrix]

have some problem

[cursive phoenix]

Being looked into please be patient

[acoustic fjord]

👍

[wary urchin]

samess, so ill close my server for now till i work on it again tmrw 👍 ♥️

[lusty matrix]

Is there a problem inside the bot?

[cursive phoenix]

its being looked into

[cosmic dew]

You can still do it manually with slash commands

[cursive phoenix]

we are getting multiple reports of things, and currently looking into these

[cosmic dew]

/close and /transcript

[quick creek]

joined for the same reason; Global issue?

[cursive phoenix]

_ _

We are currently looking into reports of issues with our bot. Please hang tight while we look into this, and any updates will be posted in #📣│bot-news asap. We apologize for any inconvrniences and appreciate your patience.

Note: There have been reports, that using slash commands such as /close to close a ticket still work, so in the meantime you can try using the slash commands.

[lusty matrix]

We thank you for your understanding

[iron night]

Gave +1 Rep to @cursive phoenix

[wary urchin]

oh and, just a small extra bc idk if its a bug or me..when a ticket is created, it doesnt show me the "Save transcript issue"
maybeits me bc im still used to the old panel design

[grim pumice]

السلام عليكم

[wary urchin]

yeah think so

[grim pumice]

شسبب المشكله ؟

[wary urchin]

they are looking into it, we gotta be patientt

[lusty matrix]

exactily

[pseudo ravine]

Hey there. It seems like Ticket Tool is currently having some issues, unfortunately there's nothing we can do until it gets fixed

[slim tinsel]

If you use the /close command the tickets still work!!!

[unreal rose]

also problems creating tickets if u wanna look into that part

[cursive phoenix]

We are aware

its being investigated

[stray bobcat]

We are sorry for the inconvenience

[unreal rose]

no no all good just making sure

[cursive phoenix]

just takes time to contact the right people, etc

And yes as meow said we apologize for the inconvenience and appreciate your patience ❤️

[past fox]

Is there a way to only allow high roles to only allowed to close the tickets?

[pseudo ravine]

Hey there. You can go to the Dashboard > Panel Configs > Buttons > Close Ticket > Allowed Roles > Put your high roles there

[junior thistle]

Whenever I try to confirm close a ticket it says this.

[past fox]

Thank you.

[pseudo ravine]

Hey there. It seems like Ticket Tool is currently having some issues, unfortunately there's nothing we can do until it gets fixed. More information will be posted in #📣│bot-news soon

[junior thistle]

Thanks.

[iron night]

Gave +1 Rep to @pseudo ravine

[terse brook]

Was just going to post the same thing lol

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[cursive phoenix]

_ _

We are currently looking into reports of issues with our bot. Please hang tight while we look into this, and any updates will be posted in #📣│bot-news asap.

There have been reports, that using slash commands such as /close still work, so in the meantime you can try using the slash commands.

[jade topaz]

yes @vague cosmos

[pseudo ravine]

Hey there. It seems like Ticket Tool is currently having some issues, unfortunately there's nothing we can do until it gets fixed. More information will be posted in #📣│bot-news soon

[jade topaz]

hmm ok

[lunar solar]

Use /close in the meantime

[jade topaz]

ok

how do i change the prefix

[stray bobcat]

You cannot change the prefix of an application command, But you can change the default $ prefix in your dashboard, under Server Configs. > Command Prefix.

[versed herald]

It gives this error.

[wild spire]

_ _

We are currently looking into reports of issues with our bot. Please hang tight while we look into this, and any updates will be posted in #📣│bot-news asap.

There have been reports, that using slash commands such as /close still work, so in the meantime you can try using the slash commands.

[versed herald]

Yes, thank you. I'm waiting for the #📣│bot-news.

[iron night]

Gave +1 Rep to @wild spire

[cursive phoenix]

#🆘│community-support message

@crude blaze

[crude blaze]

I send an image of it ?

[cursive phoenix]

no i linked this message

We are currently looking into reports of issues with our bot. Please hang tight while we look into this, and any updates will be posted in #📣│bot-news asap.

There have been reports, that using slash commands such as /close still work, so in the meantime you can try using the slash commands.

[crude blaze]

Alr ty

[cursive phoenix]

No prob sorry for the troubles we are trying to get things back to normal as quickly as possible

but you should be able to use /close in the meantime

_ _

We are currently looking into reports of issues with our bot. Please hang tight while we look into this, and any updates will be posted in #📣│bot-news asap. We apologize for any inconvrniences and appreciate your patience.

Note: There have been reports, that using slash commands such as /close to close a ticket still work, so in the meantime you can try using the slash commands.

[alpine arrow]

yea im having the same in my discord

[stray bobcat]

It's affecting many users. We are truly sorry for the inconvenience.

[cursive phoenix]

[alpine arrow]

thanks for the work around guys with the /close

[cursive phoenix]

no problem

[normal bison]

hey u have a approximate day to fix the bot?

[cursive phoenix]

its being looked into i do not have any eta or anything im afraid

the dev is working as fast as he can to pinpoint the issue

[wild spire]

soon™️

[normal bison]

Ohh okay thanks for the work💗

[carmine ledge]

Is it only on my server that the bot is having problems?

[cursive phoenix]

nope

[normal bison]

Me too

[cursive phoenix]

#🆘│community-support message

if you are having trouble closing tickets, use the /close slash command

[carmine ledge]

Wow, I was scared here thinking it was a hacker invasion kkkkkkkk

[stray bobcat]

The issue should now be resolved - Can someone please try closing ticket again?

[carmine ledge]

yes now it was thank you very much best discord support

[sudden nebula]

ty devs - seems to work

[carmine ledge]

it's working normally now

[cursive phoenix]

ITS BEEN FIXED!!!

The issue should be resolved now! 😄

if you run into anything else / need assistance feel free to let us know!

[jade topaz]

i fill it out but why it no work

[versed herald]

Everything is back to normal. ✅

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[cursive phoenix]

see

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[rich sable]

Ok, Gracias

[stark rune]

**Ticket Tool - All Systems are now __Online!__**

All Ticket Tool systems are fully online again! We apologize for any inconvenience this may have caused on your server.

If you are still experiencing any problem with Ticket Tool, please reach out to the <@&540295656720302081> within a ticket here, #🎫│make-a-ticket

Jul 7, 2023, 1:44 AM

[jade topaz]

I want to learn how to setup like this

[civic wagon]

Hey! What exactly do you want to learn from the screenshot?

[humble sequoia]

━━ RAAZ_xD's inquiry has been moved to a ticket ━━

[half flicker]

Help

--help

[slender minnow]

how can I help you?

[half flicker]

How to add the bot to my server

[slender minnow]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[half flicker]

I mean like set it up

How do I make the bot work

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup, or run the </setup:1025379472167403530> command within #🤖│bot-spam to find information on how to setup Ticket Tool.

Alternatively, you can use the /setup command with Ticket Tool in your own server to setup the basics of Ticket Tool!

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[civic wagon]

@half flicker refer to the embed above

@half flicker the spam is unnecessary.

[prisma spindle]

Heyy, a recent bug has occured, i'm not able to move the tickets in our server anymore even tho nothing has changed, triple checked the permissions, removed 2fa and added it back, removed roles and added it back, nothing seems to work, everytime i try to drag a ticket other channels just blink for a bit but nothing else happens, wanna see if anyone has ran into a similar issue maybe?

and bots on the sidebar dissapear for some reason after i try to drag

[vague cosmos]

How many channels are under the other category?

@prisma spindle because you might have hitted a limit

[prisma spindle]

But it works with other users, seems to be the problem only for me

even tried making a new account added roles and it worked

we also have premium ticket tool

[vague cosmos]

Seems a Discord issue, which operation system are you using?

[prisma spindle]

windows 64

[vague cosmos]

That’s not a thing, but Windows is. Try this: https://www.thewindowsclub.com/how-to-clear-discord-cache-on-windows-iphone-android-mac

Seems like a cache issue.

[prisma spindle]

trying now

[vague cosmos]

Let me know how it goes

[prisma spindle]

issue remains the same - nothing changed

tried to log on an alt, dosen't work on it aswell

but it does work for my friends which is confusing

[vague cosmos]

How many channels are under the category?

[prisma spindle]

let me check

[opal dirge]

Hi.how i can sell my cpb nft and receive airdrop?

[vague cosmos]

@opal dirge see below

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[prisma spindle]

alot

we made a new category for the new tickets if we hit the cap

so they automatically get put into "new boosting tickets"

[vague cosmos]

I think you’re hitting the limit of 50 for the category where you want to move it.

[prisma spindle]

but dosen't make sense if it works for other admins

[vague cosmos]

Hmm true too. I don’t think it’s something that has to do with TT.

[prisma spindle]

😦

[vague cosmos]

Seems like a problem with Discord. Could you try to install Discord PTB or Canary to see if the issue appears?

[prisma spindle]

Could you show me how to do that? just google ptb discord and download right?

[vague cosmos]

Yep

If that’s not working either I would get in touch with Discord support: https://dis.gd/support

[prisma spindle]

Tried both, ptb and canary

[prisma spindle]

would mean the world to me, cause i'm really a lost puppy in these kind of things

[vague cosmos]

Understandable. But support is amazing.

[prisma spindle]

gonna try it out, thank you for your time, might come back for more anoying questions

thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No worries and annoying questions aren’t a thing.

[civic wagon]

@prisma spindle go to the server and click on "Show All Channels"

[wild spire]

can you execute $level in any channel real quick and let me know what it says?

[prisma spindle]

pressed enter nothing shows

i'm not the owner or might not have a perm for that

[wild spire]

does /debug show up?

[wild spire]

okido. So in the bottom left u see permission level: 0 - user
that’s your issue, you have zero perms at all for some reason.
Can you screenshot your profile roles in there real quick so I can check something

[wild spire]

okido one second

• So you’re support team for 5/6 panels
• none of your roles is added in the dashboard access
• you have no admin perms
  That makes me believe you also don’t have any manage channel or manage category perms to even move the tickets. Its a permission on your account

[prisma spindle]

https://images-ext-1.discordapp.net/external/4wgv5KpvqA_T_5MHyD_QjgLZCpOHrdU9DoR6Cyg8ERo/https/i.imgur.com/tLccZrd.png

[wild spire]

Can you ask the server owner or an admin to give your role admin permissions for a few minutes.
If that fixes it, it’s a permission issue

[pine laurel]

why is the variable not working?

[prisma spindle]

will give u the results in a bit, gonna do something thank you

[iron night]

Gave +1 Rep to @wild spire

[vague cosmos]

What variable are you using?

[pine laurel]

{panel.ticketLimit}

[vague cosmos]

Does it work if you put it in the embed?

@pine laurel I've tested it myself both embed and normal and looks like the variable is no longer working.

[pine laurel]

not sure but i dont want it in the embed

[pine laurel]

so its a bug?

[vague cosmos]

Or just a removed variable.

[pine laurel]

is there a similar variable?

[vague cosmos]

Not that I am aware of.

[pine laurel]

:(

[vague cosmos]

You can always make a s!suggest or #1019685143046279208 for it.

[craggy geyser]

I have asked the dev. I don't remember any variables being removed recently

[vague cosmos]

It's not in $variables and it doesn't seem to work. Tested it myself too.

[craggy geyser]

The custom command is possibly out of date. It is still listed on the docs (which equally could be out of date)

[vague cosmos]

It is on the website, at the variables yes.

Not yet @jade topaz.

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

[vague cosmos]

There is no eta and I think it will cost a bit more. See #1085028598643175485 for more information.
#1085028598643175485 message

What are you trying to do?

Also does the bot have all required permissions?

@jade topaz also can you try it again?

Nvm. I got it. ;D

You can't create tickets inside a forum.

If you next time say directly what you're doing, with a image of the error included it's easier to help. 😄

Ticket Tool doesn't have a review system.

I don't think so, with Ticket Tool.

You can find the answer in my profile.

@jade topaz my about me says No (support in) Direct Messages, why do you still send one?

You can just talk to me here, that is where a support channel is for.

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

Awesome! Glad you got it! Did you have any other questions?

[pine laurel]

how do i do this?

[vague cosmos]

This is not done with Ticket Tool.

[pine laurel]

is there a bot i ca

[vague cosmos]

I don't know which bot it is, but it's not Ticket Tool so we can't help you with it here.

[pine laurel]

is there someone who knows?

[vague cosmos]

I don't think so, but as I said it's not done with Ticket Tool so we can't help you with it here.

It's been answerd in #premium-support (which bot).

[spring void]

i gave perms to the channels how do i get passed this?

[vague cosmos]

Double check the channel permissions.

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[vague cosmos]

The following perms are needed.

[spring void]

i have done this before with no problem. the only thing i changed since before was the name of the discord when i did that i synced the website

it even has admin perms

[vague cosmos]

Changing a Discord name has nothing to do with admin perms. Does the Ticket Tool role has admin perms?

Can you run /debug in the channel where you want to send a message from the dashboard and send a screenshot of the response?

[spring void]

ok i will now

[vague cosmos]

Alright, if you can send a screenshot of the response it would be great.

[spring void]

its still the same

[vague cosmos]

Can you send a screenshot of the debug response as I asked?

[spring void]

oh one sec i think its an emoji i didnt understand it before

[vague cosmos]

If it has to do with an emoji, you most likely get another error.

[spring void]

i changed the emoji name i didnt realize that was for it i'm a bit tired lol thank you for your help btw it works now

Thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

Awesome! Glad it's solved. Did you have any other questions?

[spring void]

nope not today love the tool its awesom

[vague cosmos]

🙂 yep. If you have any other questions in the future feel free to ask them. We're happy to help.

[inner cave]

Hi guys
I have a question
Is there the possibility to send a private message to ticket owner after closing tickets?

[pseudo ravine]

Hey there. What kind of private message? Of the transcript? If yes, that’s a Premium feature

[carmine loom]

they can lock the ticket and NOT CLOSE IT and u just gotta ask the ticket owner to unlock it if u wanna re-open the ticket

[rustic gale]

Yes. It's a premium exclusive feature

[inner cave]

that's not my intention
I want to send automatically in dm a feedback request

[inner cave]

oh, perfect, thanks a lot!

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

A feedback request?

You can't send interactive messages that way.

Messages yes, but not interactive ones

[solar imp]

hey guys

is there a setting on ticket tool where instead of having ticket-392 as channel name, can i have ticket-UsernameOfDiscordUser?

[pseudo ravine]

Hey there. Yes you can, however it's a premium feature

[solar imp]

ok thanks@

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[dusk saddle]

hey i need some help

how do i attach the buttons, that lets you open the ticket? i already edited the button showed in the screenshot but when i send it its not there

[vague cosmos]

You want multipe buttons?

@dusk saddle or what button(s) do you mean?

[dusk saddle]

yes

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[dusk saddle]

yes

[vague cosmos]

See here, that is how you can make the multiple buttons.

Once you did set it up, make sure to save and then send the panel.

[dusk saddle]

i set up the buttons and send it and its like this

and i want it to be like this

[vague cosmos]

So the buttons don't appear?

Did you set it up under the right panel?

[dusk saddle]

Yes

[vague cosmos]

Can you send a screenshot of the settings, here?

[crystal hornet]

There is no (claim) button @dusk saddle why ?

[dusk saddle]

idk 🤷‍♂️

[vague cosmos]

@crystal hornet claiming is premium.

[dusk saddle]

oh you need premium

[dusk saddle]

is it cause i have no panels attached

[vague cosmos]

You didn't set the multi panel, so the buttons wont appear.

[dusk saddle]

how do i get the button id to the multi panel

[crystal hornet]

When did it become?

[vague cosmos]

Always have been @crystal hornet.

[vague cosmos]

If you click on Attached Panels you can add the panels.

[crystal hornet]

We used it without premium

[vague cosmos]

Not possible.

[dusk saddle]

i cant find the panel to attach it, it says no results found

[vague cosmos]

Do you have multiple panels?

[dusk saddle]

i only have my general support one

[vague cosmos]

@jade topaz interupting is not allowed.

[vague cosmos]

You need more panels in order to create the multiple panels.

[dusk saddle]

I made another panel

now how do i connect both

[vague cosmos]

Where you can attach them, you attach them. Send the panel and both appear. 🙂

[dusk saddle]

Ok let me try it rq

[dusk saddle]

Should I reload the page? I made a button on my Internal Affairs one and its not popping up

[vague cosmos]

Yea, reloading should work

[dusk saddle]

the buttons are still not there

[vague cosmos]

Which panel is this message from?

[dusk saddle]

the general one

[vague cosmos]

Send your general panel.

[dusk saddle]

but i added the ia on it for multi-panels

so i click send here

[vague cosmos]

Correct.

[vague cosmos]

Still nothing? Can you send a screenshot of the multiplepanels, from the general panel?

[vague cosmos]

Okay. That is fine; can you try to create a new panel and just send it? Does the button appear then?

[dusk saddle]

So I send it again?

[vague cosmos]

Create a new panel and send that. Don't change anything.

[dusk saddle]

so i hit the green plus mark

[vague cosmos]

Yes. So it creates a panel, if that one sends normally we can look deeper.

[vague cosmos]

Can you show me the create button settings of both panels (1 and 2).

[dusk saddle]

so the one that has like the show button and all of that?

[vague cosmos]

Just the create ticket settings.

This for both.

[vague cosmos]

That looks fine, I am not sure what is causing this. I'd suggest you to open a #premium-tickets so the support staff can assist you with this.

[dusk saddle]

Ok

[dusk saddle]

you should be support staff ngl

[humble sequoia]

━━ in aiden we trust's inquiry has been moved to a ticket ━━

[vague cosmos]

Haha, working on getting proficient first. 🙂

[jade topaz]

I helped him, he just had a couple of permissions mixed up and a double panel.

[grim pumice]

السلام عليكم ، متي بيتم قبول تقديمات الدعم الفني باللغه العربيه ؟

[vague cosmos]

تقصد التطبيقات؟ إنهم يتصلون بك إذا قمت بذلك.

[prisma spindle]

ok so it works on my laptop, and not my pc

needed a restart

works now

[pastel ridge]

How can I get the item the user selected in the Panel dropdown sent in the ticket?

[pseudo ravine]

Hey there. Are you referring to a form?

[coarse shale]

My tickets are not going to closed tickets, can someone help me?

[jade topaz]

How do you mean? They are going to the wrong category after they are closed?

[coarse shale]

yes

I have the ticket section and closed ticket section, when I close one ticket it goes automatic

to the other section

[jade topaz]

Dashboard > Panel Configs > Category

Make sure you have the correct categories that you want open & closed tickets to go to.

[coarse shale]

where can I find Dashboard (I'm new here lol)?

[humble sequoia]

https://tickettool.xyz/manage-servers

[iron night]

Gave +1 Rep to @lunar solar

[coarse shale]

It's correct at the dashboard

[jade topaz]

What exactly is the issue? When someone creates a ticket they get a 'Close' button, and when they press that the ticket gets closed and sent to the closed category if thats how you have set it up.

[coarse shale]

yes, normally when they press 'close button' it goes to the category closed (its right at the configs), but now i have closed tickets at my opened category

even with it closed

[jade topaz]

Do you have multiple panels? (More than one Open Ticket button/s)

[coarse shale]

no, just one

[jade topaz]

And how many channels do you have in the closed category? As a limit from Discord, you are only allowed to have 50 channels per category.

[coarse shale]

its is in portuguese but i think you can understand how its configured

[jade topaz]

Does TicketTool have the correct permissions to move channels? Check by doing the /debug command.

[native prism]

help

[coarse shale]

Where can I run this \debug?

[vague cosmos]

How can I help you?

[vague cosmos]

/debug can be runned in your own server in any channel.

[jade topaz]

Any channel TicketTool has access to, just type /debug and it should pop up

[native prism]

how i can create smth like this?

sorry if you dont understand but i speak Spanish

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Menú desplegable (Dropdown)

El menú desplegable (dropdown) reemplaza los botones de tu mensaje de panel por un menú desplegable que contiene tus paneles. Para configurarlo, accede al menú Panel Configs y selecciona tu panel principal.

<:Numbericons1:1018864164032225340> Enable Select Style

Primero activas la opción Enable select style. Luego presionas Add Item en el Dropdown Editor para agregar un ítem al menú. ¡Ahora puedes empezar a editar el menú desplegable!

<:Numbericons2:1018864168041971712> Dropdown Editor

Cada ítem en el Dropdown Editor representa una opción en el menú desplegable en Discord. Puedes agregar más ítems presionando

Primero eliges un panel en select a panel. Ése es el panel que va a corresponder a la opción del menú. No elijas el mismo panel para dos opciones distintas. Cada ítem debe tener un panel diferente

Luego de eso, asigna un Display. Éste es el título de la opción y será visible en el menú desplegable. Luego puedes asignar una descripción en el campo *Description, que se verá en gris debajo del título.

Adicionalmente puedes escoger un emoji, que se mostrará junto a la opción en el menú. Puedes insertar el ID del emoji manualmente o bien escogerlo con el menú Select.

Problemas comunes ⚠️

• ¿El panel no se envía? Confirma que los emojis seleccionados sean válidos.
• ¿Una opción no aparece? Verifica que no hayas escogido paneles repetidos para ítems distintos en el Dropdown Editor.

$esdropdown

[vague cosmos]

Véase más arriba. 🙂 @native prism

[native prism]

but i dont have a principal panel

[native prism]

No tengo paneles creados

[coarse shale]

yes, it have all the permissions

[vague cosmos]

¿Sabes cómo hacer un panel?

[native prism]

No

[vague cosmos]

Tablero > Configuración del panel > haga clic en el + verde a la derecha.

[jade topaz]

Okay, and i see the Discord category is collapsed. Discord only allows 50 channels per category, so could you uncollapse the category and check for more than 50 channels please.

[vague cosmos]

@native prism El español no es mi idioma nativo, siempre puede abrir un ticket en español para obtener soporte de un hablante nativo del equipo de soporte.

$esticket

[humble sequoia]

Equipo de Soporte Español

Querido usuario, si está buscando ayuda, por favor abra un ticket para contactar al Equipo de Soporte Español. Diríjase a #🎫│make-a-ticket y presione el botón :flag_es:.

[native prism]

Ok

but there no one reply me

[native prism]

Ok

[coarse shale]

IT WORKSSS THANKS A LOT!

[iron night]

Gave +1 Rep to @keen saddle

[jade topaz]

Happy to help ❤️

Pls help.

[vague cosmos]

Sup?

[jade topaz]

I'm create ticket?

[vague cosmos]

You want to setup the bot?

[jade topaz]

Yeah

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[vague cosmos]

This should help you.

[stone seal]

Is the issue with closing ticket still occurring for anyone?

[vague cosmos]

No? What issue exactly?

[stone seal]

Basically the ticket bot has a error and wont close the ticket

[vague cosmos]

Should be fixed, if I believe #📣│bot-news.

#📣│bot-news message

[stone seal]

For some reason we had a case where it occurred again when a user tried to close it

[vague cosmos]

is that still happening now?

[stone seal]

Let me see... if i can close it now maybe it was just by chance that it didnt

[lunar solar]

Was the ticket opened during the outage?

[stone seal]

Thats what im thinking

[lunar solar]

Any tickets opened during the outage would still be effected

Any tickets opened after #📣│bot-news will no longer be effected

[stone seal]

Yep i just went in and closed it so that was why haha my mistake!

[vague cosmos]

Awesome! Did you have any other questions?

[stone seal]

That was it!

[vague cosmos]

Alright if you have any other questions in the future feel free to reach out.

[blazing sedge]

When someone makes a ticket, the ticket automatically adds the support teams. When trying to use the /remove command on one of the members in that team, it doesn't actually remove them. How do I fix this?

[jade topaz]

To remove a support team member from the ticket, you can use the Revoke argument, as shown below.

[blazing sedge]

thank you so much :))

[iron night]

Gave +1 Rep to @keen saddle

[jade topaz]

Happy to help ❤️

[blazing sedge]

:)

[static skiff]

Hi, is there a way to make it so only specific roles can open a ticket without making the channel only available to that role

[gilded verge]

Hiey, please go to Panel Configs->Buttons->Edit Create Ticket Button->to Allowed Roles add this role you want so they can open a ticket but to Disabled Roles add everyone

[gilded verge]

example of what i meant:

[static skiff]

thank you so much! I knew it was somewhere but was drawing a blank.

[iron night]

Gave +1 Rep to @gilded verge

[jade topaz]

backup key just keeps saying failed to restore false

[pseudo ravine]

Hey there. I would recommend to make a ticket in #🎫│make-a-ticket and have a Support Member assist you

[silk crown]

how can a moderator (not a administrator) add someone to a private ticket thread ? what permissions do i need

[rustic gale]

By default the add command is for the support team only

If you haven't made support team roles, you should make support team roles

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[rustic gale]

If you want non-support users to be able to add users, you should make the add command not support team only.

In the dashboard, Command Configs -> Add -> Support team only

[jade topaz]

Bonjour

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[tough moth]

How to I add multiple buttons to one panel? (I mean for a variety of different types of tickets)

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[tough moth]

Thank you

[deft tide]

ok so how do i like

make a lil panel where someone can make a ticket from

like how do i creatye the button someone can press to make a ticket from

[jade topaz]

You can run /setup in your server to get started with TicketTool 🙂

[deft tide]

i did that i think i did it wrong tho

[humble sequoia]

https://tickettool.xyz/manage-servers

[deft tide]

OK I FIGURED IT OUT YAYYY TY

[jade topaz]

Happy to help ❤️

[tight goblet]

Hey I deleted my create a ticket message on my channel by accident how can I add it back

[jade topaz]

If you run /setup in the channel you will be able to manage/send your panel again.

For further configuration please use the dashboard at: https://tickettool.xyz/manage-servers

[tight goblet]

What action do I select

[jade topaz]

Upon sending the /setup command, you then need to click:

Edit & Manage Panels --> Then select your panel --> Then select Send Panel to a Channel

[tight goblet]

I got it now but it’s showing me the message of when you create a ticket instead of what I used to say create a ticket to start sourcing

[jade topaz]

Try using the dashboard at: https://tickettool.xyz/manage-servers

Dashboard --> Panel Configs | Make sure you have the correct panel selected at the top, then click the blue 'Send' button.

[tight goblet]

This is what it shows now and what it used to show the long message is what shows me now and the short is what it use d to show me

[jade topaz]

Looks like you mixed them up.

Dashboard --> Panel Configs --> Messages --> Edit Panel Message

Make sure to edit this to how you want it, then update or send the panel again.

I dont think this is possible, but i could be wrong 🤷‍♂️

[analog plaza]

Hi, do you have any idea how to make it so that when I press close the ticket it is not automatically deleted? I would like the channel to be saved in a separate category

[jade topaz]

You can set a category for closed tickets by following below:

Dashboard --> Panel Configs --> Category

Then select a category for your closed tickets and save it 🙂

[analog plaza]

Yes, I know that. That works, once the ticket is closed the channel is sent there but a message appears automatically that the ticket is closed that the ticket will be deleted and it is deleted in the category that I select as ticket closed, it does not stay there. (It's like it has an automatic elimination of tickets)

[rustic gale]

You must have disabled Two Step Ticket.

Enable it again.

It's in Panel Configs -> General

[analog plaza]

ok i will try it now

Nice! Fixed brother @rustic gale @jade topaz thanks for the support very goods staff's

[iron night]

Gave +1 Rep to @rustic gale

[analog plaza]

Well, I solved that but I have a problem and that is that it sends them to a category of closed tickets but all the staff of my server can see them when they shouldn't, only the directive, is there a way to configure that?

I mean, the ticket channel is closed and it is sent to another category of closed tickets but that ticket can be seen by all the staff, is there a way to choose who can see that ticket that has already been closed?

[rustic gale]

By default, the support team can see closed tickets.

If you want the support team to be unable to view closed tickets, you can head to Panel Configs -> Permissions and remove the View Channel permission for the support team for closed tickets.

If you want some support team roles to view closed tickets but not others, you can make those other roles additional roles instead of support team roles.

Additional roles don't have the ability to view closed tickets by default

The downside is your regular support without access to closed tickets will be unable to use support-team-only features such as claiming or the /add command

One way around that is to

1. leave the support roles the same i.e. keep all staff roles in the support team roles
2. add the higher roles to Additional Roles (as well as Support Team Roles)
3. deny the support team's View Channel permission for closed tickets
4. give the additional roles the View Channel permission for closed tickets

[analog plaza]

What option?

The category is configured so that they cannot be seen but the same channel is created like this and is derived to the closed tickets section and the same configuration of the category where the ticket was created remains, it does not adapt to the configuration of the category of tickets closed

[rustic gale]

Permissions

Second row from the top, middle column

[rustic gale]

Ticket's permissions do not care in absolutely any way about the category's permissions. They're completely separate.

[analog plaza]

You are a good support bro wtf

Everything is totally solved thanks to you, really thanks!

thanks @rustic gale !

[iron night]

Gave +1 Rep to @rustic gale

[cyan bison]

Helpppp

Helpp me pls

How to make ticket make embed

@799500225579712543

@hazy rover

Helpp

Ahhhhh helppp me plsss

Helpppp meee plssss

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[pseudo ravine]

And please be patient, there’s no need for the spam

[autumn ginkgo]

Hiya, how do I make multi-panels, instead of having separate messages for multiple tickets (e.g. #🎫│make-a-ticket message).

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[jade topaz]

@autumn ginkgo follow the guide above 🙂

[autumn ginkgo]

Thanks

Am I able to images to my embeds without premium?

[jade topaz]

Sadly not, but you do get a 7 day free trial for your server. If you haven’t claimed it already 🙂

[vague cosmos]

@tall raptor كيف يمكنني أن أقدم المساعدة؟

[tall raptor]

بدي اظهر رومات تكت لرول عندي كيف

[vague cosmos]

ماذا تقصد ب ROM؟ هل حصلت على مثال؟

[tall raptor]

ويت

[vague cosmos]

هل يمكنك إرسال لقطة شاشة لما تعنيه؟

[tall raptor]

تمام

هذه الرول اريدها ان ترى جميع رومات تكت تلقائيا بدون اضافه لتكت

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[vague cosmos]

ليس لدي قيادة عربية لهذا.

[tall raptor]

هل يمكنك ان تأتي تفعلها وتخرج 😭💔

[vague cosmos]

ربما يساعدك هذا:

[shrewd grove]

كيف اسوي البوت

[vague cosmos]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

**١- دعوة البوت إلى سيرفرك**

يجب عليك اولاً دعوة البوت إلى سيرفرك من خلال رابط دعوة البوت، بعد ذلك يُمكنك تعديل خصائص البوت عبر لوحة التحكم.

**٢- إنشاء لوحة**

لإنشاء لوحة يجب عليك التوجه إلى لوحة التحكم ، ثم قم بإختيار سيرفرك ، بعد ذلك توجه إلى قسم "Panel Config".

بمُجرد وصولك إلى القسم المذكور أعلاه، يجب عليك الضغط على زر "Create Panel" لإنشاء اللوحة ، ومن ثمها قُم بإدخال اسم اللوحة (يمكنك ملء اي اعدادات اختياريه تريدها).

بعد إدخال اسم اللوحة و ملء الإعدادات ، قُم بالضغط على "Create Panel" لإتمام عملية انشاء اللوحة الخاصة بك بنجاح!

سيتم إرفاق صورة توضيحية لعملية إنشاء اللوحة بالطريقة الصحيحة؛

**٣- إرسال اللوحة إلى روم**

بعد الإنتهاء من عملية إنشاء اللوحة بنجاح ، يجب عليك الآن إرسالها إلى روم بإستخدام زر "Send" على لوحة التحكم بقسم الـ "Panel Config".

بعد الضغط على الزر ، قم بإختيار الروم المفضل لإرسال اللوحة.
بعد إختيار الروم قُم بالضغط على زر "Send" لإتمام عملية إرسال اللوحة!

سيتم إرفاق صورة توضيحية لعملية إرسال اللوحة بالطريقة الصحيحة؛

**هل تواجهك مشكلة أثناء محاولة إرسال اللوحة؟**

قُم بإرسال الامر `/debug" في اي روم يستطيع البوت رؤيته ، ثم تأكد أن البوت لدية جميع الصلاحيات اللازمة لإرسال اللوحة.

[vague cosmos]

^

[jade topaz]

how can i do this "select a option" on my server

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[vague cosmos]

See above @jade topaz. 🙂

[tall raptor]

هل يمكنك ان تأتي

[vague cosmos]

أنا لست عضوا في فريق الدعم. ستحتاج إلى التحلي بالصبر.

[tall raptor]

Ok

[jade topaz]

in my dc there is only support but on website i have 3 options

[vague cosmos]

You need to select an emoji too.

Also did you re-send the panel?

[jade topaz]

yes but look only in the first dropdown item is my panel

[vague cosmos]

How many panels do you have?

[jade topaz]

i have 1, can i copy the panel and make 3-4

[vague cosmos]

Looking at the above screenshot, one. You'll need to make more in order to get the dropdown to work.

Because your users choose a panel from the dropdown.

But yes you can copy panels or make new ones. Both will work, @jade topaz. 🙂

[jade topaz]

alr i got it now and how can i make the chanels name to ,,support" ,,purchase" and ,,Other" when i choosing it

[vague cosmos]

Channel naming is a premium only feature, but you can set them in a different category.

[jade topaz]

oh okay

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[vague cosmos]

You'll need to do this per panel.

[jade topaz]

when i close tickets then they get deleted automaticly how can i deactivate it

[vague cosmos]

Dash > Panel Config > General > Two step close

[jade topaz]

its already off

[vague cosmos]

Ah, my bad. It has to be .

[jade topaz]

but then i cant close the ticket?

[vague cosmos]

What error do you get?

[jade topaz]

no error but i only have to click twice to close the ticket but it still gets deleted

[vague cosmos]

Is two step ticket ?

[jade topaz]

no

[vague cosmos]

Enable it.

Tickets won't get automatic deleted then.

[jade topaz]

yeess tyy

[vague cosmos]

No worries, did you have any other questions?

[gray vector]

please can you help me with this?

[vague cosmos]

With?

[gray vector]

oh, i can't send images here

[vague cosmos]

You should be able to attach images here, @gray vector. But otherwise upload it to imgur and link it here.

[gray vector]

https://www.upload.ee/image/15424769/b68bc2180d6a761bf5e0d0f6126c0a31.png

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[gray vector]

where should i go for selection categories?

[vague cosmos]

You can set it up there, make sure you have multiple panels in order to get it to work. 🙂

[gray vector]

https://www.upload.ee/image/15424790/650579e970e1aa485199253044aed8e9.png

I did that, but it still doesn't change the categories below. did I do something wrong?

https://www.upload.ee/image/15424791/ae9c713e88ade2920d2ea1be2f38ad53.png

[vague cosmos]

Did you re-send the panel?

And did you save the changes?

[gray vector]

saved yes. how do i re-send the panel?

[vague cosmos]

Dashboard > Panel Config > There is a send button at the top.

[drowsy crescent]

how do i create a ticket

[gray vector]

ohhh. thank you

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[vague cosmos]

@drowsy crescent see above. 🙂
@gray vector no worries,did you have any other questions?

[sweet stag]

Hello! I have a few questions about the ‘full customization’ feature of the premium package

Who can help, please?

[vague cosmos]

Hey! What are your questions?

[sweet stag]

Does the full customization includes I can change the bot name and avatar/pfp?

[vague cosmos]

No you can't change the avatar.

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

[vague cosmos]

You can (even with the free version) change the nickname of the bot, @sweet stag.

[sweet stag]

I guess I'll not be able to scrap the ‘about me’ section of the bot then, even with the premium feature. No?

[vague cosmos]

No, that is either not possible.

[sweet stag]

Got it, thank you

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No worries, did you have more questions? 🙂

[sweet stag]

Nah, that's all
Appreciate the response 🤝

[vague cosmos]

No problem, happy to help! Feel free to reach out again if you have any other questions.

[jade topaz]

isn’t there a way to use your own embed and only have the ticket tool button or was i thinking of something else?

[vague cosmos]

That is not possible.

[jade topaz]

thank u!

[vague cosmos]

No worries, did you have any other questions?

[fathom night]

Hey! Is there a limit to the number of tickets that a server can have open? Or a particular user?

[vague cosmos]

You can set a limit per user / global.

[fathom night]

Can I have an unlimited amount?

[humble sequoia]

How do I limit the number of tickets a user can create?

There are mainly two ways to limit how many tickets an individual user can create:

Global Limit

You can restrict the amount a user can open across all your panels by following these steps:
> 1. Go into your Dashboard
> 2. Open the Server Configs tab
> 3. Update the Global Ticket Limit field
> 4. Save changes

Panel Limit

Secondarily you can also set a limit per panel, meaning that a single user can open a certain amount of tickets on the given panel. Note that the Global Limit takes precedence upon Panel Limit, to set the latter follow this procedure:
> 1. Go into the Dashboard
> 2. Open the Panel Configs
> 3. Open the Limits options menu
> 4. Update the Open tickets each user counter
> 5. Save changes
When the Open tickets all users limit is hit, users won't be able to create more tickets.

[vague cosmos]

There is a limit of 500 channels per server, so no.

[fathom night]

Thank you!

[vague cosmos]

No problem, did you have any other questions?

Hey! Could you run a /permissionlevel in the server you want to manage and send me a screenshot of the response?

No, in the server you want to manage.

Are you sure the bot named @pseudo glen? Since I can not see that on your screenshot.

Also does it have the required permissions?

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[vague cosmos]

Alright, is /debug working?

Does $debug work instead?

[blazing sedge]

Normally means the Ticket Bot does not have access to that channel. Try and run the command on a channel where the bot has access.

[vague cosmos]

@blazing sedge please do not interrupt. It's not allowed.

[blazing sedge]

just helping out

[vague cosmos]

Again, do not interrupt. It's not allowed.

@jade topaz is the bot working in any other channel?

Since you're permission level 0 you cant manage the server.

[iron night]

Gave +1 Rep to @blazing sedge

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jul 8, 2023, 5:11 PM

[glad onyx]

Hello can i make a refund

[vague cosmos]

Open a billing ticket in #🎫│make-a-ticket so the billing team can assist you with that.

[vague cosmos]

@jade topaz no problem and ask the server owner to put a role you have as dashboard role so you can manage the bot.

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No problem, did you have any other questions?

Alright, feel free to reach out if you have any other questions in the future.

[compact sedge]

I'm prompted with this error every time I try to use the bot. Is this something common?

[pseudo ravine]

Hey there. Could you please run the /debug command and send the link if you receive one?

[rustic gale]

@compact sedge

«The application did not respond»

Are you seeing this message when you use a Ticket Tool command in a channel? It may be because the bot is missing permissions in that channel.

Try the following:

1. Right-click the channel, select Edit Channel, then Permissions
2. Scroll down to Advanced Permissions and add Ticket Tool there
3. Make sure that View Channel and Send Messages are for Ticket Tool
4. Save the changes
5. In the channel, use the /debug command to check for any other missing permissions
6. If needed, go back to the Permissions menu and grant Ticket Tool any missing permissions
7. Retry using the command you wanted to use and confirm that it works properly now.

[vague cosmos]

Please, make that a tag!

[rustic gale]

I don't get paid enough to do tag management sadly

[vague cosmos]

Please poke Swift to make it a tag.

[rustic gale]

I don't think Swift gets paid enough to do tag management sadly

[compact sedge]

Thank you! Works perfect.

[iron night]

Gave +1 Rep to @rustic gale

[vague cosmos]

smh

[jagged hornet]

Is it possible to make such a ticket with ticket-Tool?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[vague cosmos]

@jagged hornet see above. 🙂

[jagged hornet]

Damn, ticket tool is a game changer

Thank you

[vague cosmos]

No problem, did you have any other questions?

[jagged hornet]

Nah I‘m good now. Have a nice weekend

[vague cosmos]

Thanks and feel free to reach out if you have more questions.

[jade topaz]

i cant see the claim button

[vague cosmos]

It’s premium only

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[vague cosmos]

@jade topaz

[tacit jacinth]

How to get multiple buttons in one ticket tool message like this:

[jade topaz]

oh

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[vague cosmos]

@tacit jacinth

[tacit jacinth]

Ty

[iron night]

Gave +1 Rep to @vague cosmos

[gleaming swan]

U guys know how to make transcripts for the tickets when they’re closed deleted etc. Claimed by a staff member?

[frozen matrix]

How do I get @humble sequoia on my server?

[frozen matrix]

I haven't got this to work inside of the transcripts but you can make a 2nd channel or the same one and just add logs in them

In Logging

[gleaming swan]

I have a staff logs channel but my staff just asked if I could add a transcript channel so Ik when they handled a ticket

Preciate it ty

Thanks @frozen matrix

[iron night]

Gave +1 Rep to @frozen matrix

[frozen matrix]

Time for me to wait 10 minutes on someone to respond :)

[jade topaz]

How exactly do you mean? You want a staff member access to the ticket transcripts?

[jade topaz]

Dashboard --> Server Configs --> Invite Premium Bot

Make sure to use /Bot Switcher to change to the premium one 🙂

[frozen matrix]

[jade topaz]

Let me know if you have any more questions, sorry for the late response 😉

[gleaming swan]

Just to see them, yes.

For me as-well to know if they claimed one.

[jade topaz]

The only way i know as of now, is making a separate channel for Transcript Logs, and giving your support team access to see the channel.

To see your ticket statistics including Claimed Ticket Statistics, you can visit your dashboard and click on the Statistics tab.

[gleaming swan]

How do I make a claim button for when someone opens a ticket?

Ex: I make a ticket I get it handled I want my staff to press claim and it says they claimed it in transcripts

[jade topaz]

Claiming is premium only sadly 😦

[gleaming swan]

Damn

[jade topaz]

Im sure you do get a 7 day free trial though 🙂

[gleaming swan]

I just made a ticket and closed it, it didn’t say anything in my transcripts channel

I put it as my transcript channel in the dashboard btw

[jade topaz]

Did you set up Transcript Logs?

Dashboard --> Panel Configs --> Transcript | Set a Transcript Channel

[gleaming swan]

Yea I did

[jade topaz]

Try opening another ticket and try saving the transcript again.

[hallow hill]

Hello! I’m not sure if this is an easy to fix issue but whenever I try open a ticket to test them it says “missing permissions”. I ran the debug command that I was told to do in automated support and it showed it had all the permissions. Can someone help please?

[gleaming swan]

Wdym save it? Sorry, I’m a little slow today got like 5 hours of sleep 😭

[pseudo ravine]

Hey there. Did it say what missing permissions?

[jade topaz]

Open another ticket and do the command $transcript, and see if it saves to the channel.

[pseudo ravine]

Could you send a screenshot of the error please?

[hallow hill]

Sure!

[gleaming swan]

It did

[jade topaz]

Yep, it just needed to update 🙂

[gleaming swan]

Thanks @jade topaz

[iron night]

Gave +1 Rep to @keen saddle

[jade topaz]

No worries, happy to help ❤️

[pseudo ravine]

It seems like it has the all the permissions it needs. You were just trying to open a ticket right?

[hallow hill]

Yes, it was to make sure they are working, Which it shows it’s no longer working.

[pseudo ravine]

Could you run the debug command again and send the link?

[hallow hill]

Sure!

[hallow hill]

https://discordapp.com/channels/509192800865353738/662692902245498910/1127371088180039730

[pseudo ravine]

It definitely has the correct permissions

[hallow hill]

Yeah I made sure it did.

[pseudo ravine]

I would recommend to make a ticket in #🎫│make-a-ticket so a Support Member can assist you. Sorry I couldn't be more of a help

[hallow hill]

Ok, it’s fine no need to worry you done your bit! Thank you @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help (In a way). If you have any other questions/issues, don't hesitate to reach out again

[hallow hill]

I will, thank you!

[fierce bough]

yooo who can help with darkware

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

@fierce bough You are probably in the wrong place, please read above. ^

[trim fog]

anyone no why I'm suddenly getting this message - ( Pay-out is currently not enabled, please contact support for further help. ) its been working fine for weeks then had 2 tips, first one goes through as normal the 2nd one is saying available for pay-out but just has an update button instead of the normal withdraw option. ( i have also tried updated my info with the update button but nothing has worked ) any help would be apricated

[jade topaz]

Pay-out? Is this for TicketTool?

[gilded verge]

nope, not for TT

[jade topaz]

Didn’t think so 😅

[cold wave]

@humble sequoia

[jade topaz]

any way to save transcripts externally?

and/or send to a webhook in another server

[lunar solar]

Not at this time no

[jade topaz]

damn alr

[lunar solar]

#1019685143046279208

[jade topaz]

https://discord.com/channels/509192800865353738/1094788762355126355

found someone with it already 😂 apparently you can enable it which is dope

[lunar solar]

Yeah give it the +1

[jade topaz]

@shut bolt are you able to enable this for me? or should i open a ticket for that

[shut bolt]

Open a ticket and ping me there

[jade topaz]

bet thank you

[cold wave]

@humble sequoia

[jade topaz]

How can I make creating ticket via command also notify user in channel?

[vague cosmos]

Hey! Do you want to mention a specfic user or a role?

[jade topaz]

not recent ticket created channel but the ticket channel like after we pressed 'create ticket' button

[jade topaz]

Specific user 🙂

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[vague cosmos]

You can follow that and use <@UID> to mention a specfic user.

@jade topaz does that help you? 🙂

[true zinc]

@vague cosmos wij hebben ticket tool op onze server. Nu wil ik graag een afbeelding in de ticket message verwerken. Of eventueel in de embed section... Is dit mogelijk of moet je daarvoor de betalende versie hebben?

[vague cosmos]

Hey! De embed aanpassen (en dus de images) is een premium feature, je zou het kunnen proberen in de message zelf door hem op bijvoorbeeld imgur te uploaden, maar dan krijg je eventueel wel een link in je bericht, wat minder mooi is.

[jade topaz]

I really appreciated your help. But it's different form what I want. Basically I will mainly create ticket through command. And i want the user to also get notify in the channel that i run command that there's a ticket been created for you with the tags # of the channel

If you create ticket with command, user won't get notify after you ran the command.

[true zinc]

Oke, bedankt dan weet ik eventjes genoeg! Ik ga er verder mee aan de slag 👍🏻

[wild spire]

enable DM ticket opened (its premium)