🆘│community-support

[still spear]

The loading times of the website became slower and slower until this message came, is this known?
-Working again after 4 minutes, all good ^^

[vague cosmos]

They should stop using Cloudflare as host, so many downtimes last time.

[still spear]

And i get the error again now o:

[rancid sapphire]

Yep

[vague cosmos]

They really need a better host

[wild spire]

it's being worked on atm. Please try again in 15mins

[gilded verge]

502 means Dashboard api is having issues, so not exactly related to cloudflare (from what i know ofc)

[humble basin]

doesn't work

normal people can close the ticket

I mean the ticket owner

yes

[pseudo ravine]

How many panels do you have?

[humble basin]

1

[pseudo ravine]

I’m assuming the ticket owner does not have one of the Support Team roles?

[humble basin]

wait what do you mean?

[pseudo ravine]

The ticket owner, do they have any of the roles that are listed in Support Team Roles?

[humble basin]

no

oops nevermind it was somehow fixed

[pseudo ravine]

Hmm, you may need to make a ticket in #🎫│make-a-ticket and have a Support Member help you out. Sorry I couldn’t be more helpful

Oh, nevermind then

[digital glade]

How do I give an order to a specific rank to do an order $close

[scenic plinth]

Or delete the question thats fine

[jade topaz]

it worked, thats why i deleted it

[scenic plinth]

Are you talking about roles? For the command, you need to visit the Command Configs tab on your dashboard and visit the close command configurator, here you can set roles that are allowed to use the command. By default, anyone defined in your Support Team Roles per panel can use this command.

[somber mountain]

Hello I am having problems saving transcripts regarding to the ticket tool.

[pseudo ravine]

Hey there. What exactly isn't working?

[somber mountain]

I will press the transcript button and this will show, I press the link and I am having trouble from there and can’t get to transcript the ticket.

[rustic gale]

That's because there is no transcript channel set

If there's no transcript channel set, there's nowhere to save the transcripts to.

[somber mountain]

Hmm - I am new to this lol sorry- but there should be a transcript channel already set in the discord server.

[rustic gale]

Yes, but it's not selected as the transcript channel for that ticket.

Are you staff in that server?

[somber mountain]

Yeah I am ☺️

[rustic gale]

Did you try pressing the button shown in that image?

[somber mountain]

Yeah I did ☺️

[rustic gale]

What did you see?

[somber mountain]

I saw this but couldn’t press or anything lol, I might just be a little confused since I never done these things in the past.

[rustic gale]

What happens when you press the Manage button?

[somber mountain]

I press it and it just sends me back into the page

[rustic gale]

This here. This is a button

[somber mountain]

Yeah I am pressing that ☺️ It does the same as before, sending me back to the start.

[rustic gale]

Hmm

Can you try using the /debug command in that ticket?

[somber mountain]

So just type “/debug” ?

The link

https://discordapp.com/channels/509192800865353738/662692902245498910/1119081112002637824

[rustic gale]

Figures

Can you get in touch with the server's owner and tell them the transcript channels are not set?

In the meantime, you can use the /transcript command to send the transcript to a specific channel of your choice

instead of using the Transcript button

[somber mountain]

Thank you for the help, I will do that 🌸

[iron night]

Gave +1 Rep to @rustic gale

[jade topaz]

Hi! So I created a panel & everything (I'm not new to discord I've been here for 5-6 years). However, due to the new "update" I haven't used ticket tools in a WHILE, and when I try to make a ticket on my at, it says "You don't have permissions to use this." I'm not sure where the setting is in the dashboard, can anyone show me how to fix this?

[rustic gale]

«You don't have permissions to use this»
Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[jade topaz]

Had another member helping me in a ticket, but thank you!

+rep @rustic gale

[humble sequoia]

━━ miami's inquiry has been moved to a ticket ━━

[burnt root]

how do i make it, so where you have to complete this before you make a ticket?

[idle flint]

Enable and configure the forms option:

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[burnt root]

thanks

+rep @idle flint

[iron night]

Gave +1 Rep to @idle flint

[fickle hearth]

I have a problem. I activate the option to receive the claim ticket, but it does not appear in the ticket when I open a ticket, and it is not possible to write the $calim command

[idle flint]

Hi there, To enable claiming, head to the Dashboard > Panel Configs > Claiming. Please note, this is a premium feature

[fickle hearth]

Oh it's premium so it doesn't show up for me right?

انا لا اجيد اللغة الانجليزية ؛ استخدم المترجم لكن شكراً لك

[lofty dew]

I'm so confused on how to add the bot to my server

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[vague cosmos]

@lofty dew

[lofty dew]

Thankyou

[mild cobalt]

Animation bugged help me plz

Solution please???

[vague cosmos]

You should be patient and someone will help if they have time. You should eventually open a ticket.

[teal grail]

Huli

Hi*

Did you put an "a" in the emoji?

Type this: <a:Name:ID>

[humble sequoia]

━━ ♕ ᴅᴇᴠɪɴ MAPPER & DEV SAMP's inquiry has been moved to a ticket ━━

[restive charm]

Website is down?

[lyric fjord]

Back online!

[scenic plinth]

The wesbite is not currently down no. If you had temporary issues when attempting to access the sight earlier you likely happened to be trying to access a server dashboard that was part of a few select automatic restarts. If issues still persist please let us know though!

[jade topaz]

Where do I navigate to in order to delete or edit existing ticket systems that I've set up in the past?

[vague cosmos]

Hey, you can delete the message in Discord or delete the panel at the dashboard under panel configs.

[jade topaz]

I see, thank you

Thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No problem, can I help you with anything else?

[jade topaz]

No, I found the ticket systems after you told me that they're in the panel config section

[vague cosmos]

Yep and if you've any more questions feel free to ask them.

Also @jade topaz if you delete a panel on the dashboard and not the message, it will give an error.

[stuck grove]

Hi, is there a way to send an email to a recipient once a new ticket has been created?

[vague cosmos]

No that is not possible.

[stuck grove]

Thanks

thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No worries, can I help you with anything else?

[stuck grove]

No, thank you!

[civic wagon]

@candid oasis Hey 👋
It seems like your premium ran out and hence you're experiencing limits

[candid oasis]

since when

[civic wagon]

I don't know.

[civic wagon]

You may open a billing ticket however for details #🎫│make-a-ticket

[candid oasis]

No, that's really not nice. Before that, the free version was fine.

I'm really disappointed.

[shut bolt]

If you are able of providing me the server's ID in which you have active premium, I'll issue you the premium subscriber role. As to what happened with the character limit for free users, it's been there since I've been supporting Ticket Tool almost 2 years ago. The character limit counter was broken in the previous version of the dashboard and it was removed since the implementation of the new message editor along the new dashboard.

Your message is cut off due to your server not having anymore the premium version, the best way you can go around this is enabling the auto display feature that adds an embed to the ticket message with the form options.

[candid oasis]

I used the premium test week a week ago. Before that everything worked great. And since that expired, I now have the salad

With the normal message without embed, there is also a limit or what?

[vague cosmos]

2000 charators I believe (Discord default).

[candid oasis]

That's not 2000

[civic wagon]

There is, 250 characters. But as yareaj mentioned above,

• the best way you can go around this is enabling the auto display feature that adds an embed to the ticket message with the form options.

[vague cosmos]

Default message limit is 2000, 4000 for Nitro. 😛

[shut bolt]

That's what happens when your responses exceed the limit, what you can do as depicted before is enabling the free feature that enables the responses on an embed for you without major issues.

[civic wagon]

Go to the Dashboard > Panel Configs > Forms and enable Auto Display form results.

[candid oasis]

That doesn't look really nice

[vague cosmos]

It's that or getting premium.

[oblique zodiac]

I have had a weird problem from when I added the bot to my server which was Aug 16 2022 till now even while the bot has administrator permission, but still 'deleting ticket' button doesn't actually delete the channel it just delete the msgs inside the channel, is that bc of some permissions in my server or smth?

[shut bolt]

That's the storage mode being enabled head to your Dashboard > Server Configs > Storage Mode and disable it

[oblique zodiac]

Okay, let me try it, thx

Okay it worked, thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

[grave pulsar]

idk if this goes here since im new here but when i used the /setup commman it didnt work, just this happened, and yes i do have admin commands in that server

also this happens too

[vague cosmos]

Can you run /permissionlevel and send a screenshot of the response?

[grave pulsar]

okay

[vague cosmos]

You're permission level 0 what means you don't have access to the dashboard, ask the server owner to give a role you have access:

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jun 16, 2023, 6:54 PM

[grave pulsar]

okay thanks

[vague cosmos]

No problem, did you have any other questions?

[grave pulsar]

nah

[jade topaz]

@zenith garnet

[pseudo ravine]

Is there a reason why you’re pinging them?

[jade topaz]

He need an assistance,

[vague cosmos]

@jade topaz you can help him in French here.

[wild spire]

or

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le button contenant l'emoji 🇫🇷

[wild spire]

[jade topaz]

Yes

[jade topaz]

Check DM

[wild spire]

Don’t DM staff members 👀

[jade topaz]

Uhm, Seriously ?

[wild spire]

Yes.

Its in the rules

[jade topaz]

Okay

[cursive girder]

How do I do this?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[keen mesa]

Having some issues with the variables in the ticket opened channel name. the only variable that works is the default one for {count} and no other variable I put in (ex. {ticket}-{ticket.id}) works. it just shows the text I type in after the count variable.

anyone know what I may be doing wrong?

[pseudo ravine]

Hey there. Could you please send a screenshot of the Ticket Opened Channel Name you have set?

[pseudo ravine]

You seem to have inputted them correctly. Could you send a screenshot of the channel name when a ticket is opened?

(Also, in case you didn't know. {ticket} is the channel mention, and {ticket.id} is the channel ID)

[keen mesa]

I have 9 ticket channels setup. I'm trying to get it to tell me which type of ticket was opened based on that ticket type (ex. bug report, developer ticket).

[pseudo ravine]

You can use {panel.name} for that

[keen mesa]

I tried that too, but seemed to be the same result

it only names the ticket channel it's in which is named Ticket Request

do I have to setup a multi panel?

[pseudo ravine]

If you go to the DropDown Style in the Dashboard, and then open up the Dropdown Editor, could you please send a screenshot?

[keen mesa]

I did delete the other panels I had setup then remade 2 of them

[pseudo ravine]

When you created a ticket, did you open a General Support ticket?

[keen mesa]

everything right now is under the ticket request panel

yes

So I'm guessing I need to create all the panels again, and change all of the panels in this drop down menu, and edit each panel/ticket variable?

[pseudo ravine]

Yes

[keen mesa]

ok thank you.. @pseudo ravine gonna take some time to get this setup correctly

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[keen mesa]

now my next question is would there be a way to get these tickets to post under their respective channels, or just have the one ticket channel?

[pseudo ravine]

You should be able to have it all be in the Dropdown menu and be in 1 channel

[keen mesa]

ok I'll get that setup, @pseudo ravine thanks again.

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You're welcome

[jade topaz]

I DO ONLY D OG CAN SE THEE OPENED TICKETS BUT EVRYBODY CAN

[pseudo ravine]

Hey there. Can you go the Permissions area and click on Edit opened on the Everyone Role Permissions and send a screenshot please?

[formal karma]

anyone know how to do something like this using ticket tool ?

[robust pivot]

$multi

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[robust pivot]

@formal karma Read what the bot said

[formal karma]

they made it like faq not tickets

[pseudo ravine]

Ticket Tool doesn't do FAQs like that

[robust pivot]

Well unfortunately that's impossible

[formal karma]

[pseudo ravine]

If you need FAQs, you could always use custom commands

[formal karma]

how to use it

[humble sequoia]

Custom Commands

Custom Commands are used to send a predefined response to your channels. Commands will only respond if the command itself is used, it will not function if you put the tag into a sentence.

To create commands, go to: Dashboard > Custom Commands > New. After creating and naming one, you can edit the command trigger and behaviors. Tap on the edit message button to edit the response of the command.

[keen mesa]

So I was able to get it all setup with the clone command for each channel/panel so that each one says what type of ticket it is, and each will record in the ticket logs, and record a transcript of each ticket as well. Each channel has their own roles that will get pinged for each ticket as well. Once I figured out the panel situation, it became very easy to setup everything.

[pseudo ravine]

Glad you managed to get it figured out

[marble jewel]

Anyone here able to help me with ticket tool (privately) not staff member

[pseudo ravine]

You can ask here for questions

[marble jewel]

As I said I want to talk about the matter privately

[pseudo ravine]

I doubt anyone will willingly do it privately. If you need help, you can ask your questions here or #🎫│make-a-ticket and get help from the Support Team

[humble sequoia]

━━ Trusted's inquiry has been moved to a ticket ━━

[keen mesa]

Is there any difference between the server interface (bot management) for the bot and having either or both the standard bot and the premium bot on your discord?

And if I removed the standard bot, would it mess anything up, I've already setup on the discord? Would there be a reason not to remove the standard bot, if I have the premium bot as well?

[civic wagon]

You need the standard bot in your server if you bought premium on the standard bot itself.

Doesn't matter whether or not you're using it, but as long as your premium is on standard bot, you need it in the server.

If it's not, you may remove it, yes.

[keen mesa]

OK Thank you. Sorry, I ask a lot of questions, until I get stuff figured out.

[civic wagon]

Happy to help! And it's no worries with asking questions, we're here to help afterall 😄

[muted escarp]

Anyone know how to fix “This Reaction has failed” bug

[wild spire]

Depends where it showed up

[hollow salmon]

when I purchase the ticket tool premium, does the new bot join automatically?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[wild spire]

Can you show me the online members list in that channel? Is TT still there?

[wild spire]

I see you dont have the rights to type in there. Are u an admin in that server?

[hollow salmon]

will the original 'create a ticket' message still be functional or would it be best if I send it with the premium bot and remove the normal one from the server?

[muted escarp]

no

[muted escarp]

Oh sorry i just had to agree to their rules

Sorry for disturbing

[wild spire]

you need to resend all your panels after swapping bots

[wild spire]

ah onboarding 😂

[uneven ledge]

hello, I made a payment in the amount of 99 dollars in your game, the money was debited from my account, but I did not receive the resources, and in the game it showed that the transaction was unsuccessful, but the funds were debited, please send me the resources or return the funds to my account, thanks

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[edgy stump]

how do i see the dashboard

with what command (on my server)

[humble sequoia]

https://tickettool.xyz/manage-servers

[vague cosmos]

It's a custom command the above one

[edgy stump]

How to create new buttons and apply them to ticket

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[vague cosmos]

Start at embed 2 @edgy stump

[edgy stump]

what is that? im new to this

[vague cosmos]

I'm currently not able to help you any more cause at work. Can always open a ticket in #🎫│make-a-ticket.

[edgy stump]

Alright ty

Wait, is that for premium only?

[vague cosmos]

No. Everyone can open a support ticket.

[jade topaz]

hi

Is there Arabic technical support?

[pseudo ravine]

Hey there. You can open an Arabic ticket in #🎫│make-a-ticket

[teal grail]

i can speak arabic

[jade topaz]

تمام اقدر اخلي البوت يمنع انو يضيف ايدي معيآ ؟@teal grail

لان في اشخاص بتطلب اضافه ايدي ويطلع انو ايدي ايفري وان ويتسبب فـ ازعاج جميع اعضاء الخادم
عايز امنع اضافه ايدي الرول

[vague cosmos]

@jade topaz هل حصلت على مساعدة بالفعل؟ خلاف ذلك انظر أدناه:

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[tall fiber]

is there a way to have ticket tool attach a button to a pre-existing embed so once they click it, it opens a ticket?

[vague cosmos]

I don't think you can add the buttons to messages from another user/bot.

@tall fiber ^

[tall fiber]

oh alr thanks

thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No worries, can I help you with anything else?

[tall fiber]

nope

[vague cosmos]

@restive basin https://docs.tickettool.xyz/dashboard/panel-configs/variables

[restive basin]

Thanks!

[vague cosmos]

No worries, happy to help! Did you have any other questions?

[hollow salmon]

can I do this as th eadmin of the server and not the one who bought the prmium?

also, what perms on the server do I need to manage the bot? would 'Manage Server' be enough?

[vague cosmos]

Anyone with the manage server permission can invite the premium bot.

and to manage the bot, you'll need dashboard access

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jun 17, 2023, 9:31 PM

[hollow salmon]

perfect. thank you

thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No worries, can I help you with anything else? 🙂

[pearl egret]

I've noticed that since yesterday all transcripts from ticket tool have been saving the images as well, is it a tool change or is it on discord side? Also is there a way to disable the option for pictures to save in transcripts?

[shut bolt]

Images have always been on our transcripts tho

I'm not aware of any change we or Discord may have done on that

The last change of that was this one

$transattach

I forgot the trigger one sec lol

[pearl egret]

thats so strange, they never saved in either of the servers I admin, there was a note of the image but the image itself wasnt there

[humble sequoia]

Attachments not being accessible

At the beginning of May 2022, Discord changed the way they store their deleted files, before this update, files could be accessible for up to 30 days after which they would get erased entirely from the Cloudflare cache. Now the files, including images, aren't accessible since they are deleted, which is why premium users [embed up to 8mb](#📣│bot-news message) worth of pictures within transcripts.

In the major update that's being worked on the developer is looking forward to implementing a better solution to this inconvenience in order for images to be saved, at least for a temporal way.

[shut bolt]

That's really weird, we usually embed all images (when possible) to the transcript

[pearl egret]

this is what has been showing up instead of images untill yesterday (when you click it it just takes you to unreachable)

[shut bolt]

I'd call it on the size of the images, when an image is too heavy it will omit embedding it

Now another option is that something failed on the transcripting when getting the images but I don't have any reports on the matter

[pearl egret]

thats so curious that its never been saving those before tho

either way thank you for clarifying!

[shut bolt]

Would you care if I give you a indication on how to check if this was a cause?

It's pretty simple to check

[pearl egret]

absolutely

[shut bolt]

You can go to your transcript message, then check the HTML file preview, one of the first lines says Saved Images, and another says Skipped Images

See if any of those that have broken attachments have that skipped images

Give me a second to illustrate what I mean

Also the preview will show for PC only

[pearl egret]

so it does say that they attachments were skipped but when I open the transcript I can see the images

[shut bolt]

Sometimes it's a matter of cache, some images are available for specific users due to cache. But that attachments skipped notice is when the file is too heavy and the bot can't add it to the transcript since we've got a limit on how much a file can weigh per message

The images that do show up properly for everyone, although you can't click them. Are the ones the bot is able to embed

[pearl egret]

okay I understand that part, what I'm confused about tho is that the images show up the same way for all team members, so no images at all before yesterday, and all images after that

could it be related to discord allowing bigger file sizes as well?

[shut bolt]

That's pretty weird Although Discord did increase the limit on attachments before I believe we didn't update our file limit so there's that too, for now it should keep embedding images properly on your transcripts hopefully

[pearl egret]

the thing is we would rather it not save then haha but all good, thank you for the help!!

[shut bolt]

Oh shoot I forgot that's what you came here for in the first place 😅

I don't believe we offer a way to go around this right now, the one way to do it would be manually deleting them but I completely understand how tedious this can be, feel free to submit a #💡│suggestions and maybe our developer is able to take a look at an implementation!

Also did your server get premium recently?

[pearl egret]

theres been no changes to the server no, but its all good, deleting the images manually is not that big of a deal

[shut bolt]

Interesting, probably had to do with file sizes. Glad to hear that, if you have any other doubts let us know

[pearl egret]

Absolutely :3 thanks again

[fair idol]

how do i do verify

[vague cosmos]

What do you mean exactly?

[fair idol]

do a verification

[vague cosmos]

@pseudo glen is not a verification bot.

So I'm not sure what you exactly mean, @fair idol.

[fair idol]

tickets

call meh mhamoad

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[vague cosmos]

Follow this, starting at step 2.

[fair idol]

verify

[vague cosmos]

Only sending "verify" isn't going to help... Give more details, screenshots with examples.

@fair idol ^

[fair idol]

verify

pls

[vague cosmos]

I still don't understand what you mean. @pseudo glen isn't a verification bot, the only way you should do it is making a ticket system to verify (see above) but otherwisen there is no way and just saying "verify" without any details isn't going to bring you anywhere @fair idol.

I love it to help you, but you need to bring in some more input so it is easier to help.

[jade topaz]

Hi

I click the "Manage" button here and it does not redirect me

[vague cosmos]

Hey Harry, how can I help you?

Can you do a /permissionlevel in the Discord server you want to manage and send a screenshot of the response?

[jade topaz]

I see the problem now. How would I go about setting myself as an admin?

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jun 18, 2023, 9:57 AM

[vague cosmos]

Ask the server owner to add a role you have as dashboard role, after that you'll be able to manage the bot using the dashboard.

[jade topaz]

Great, thank you

[vague cosmos]

No worries, did you have any more questions?

[fair idol]

no

[vague cosmos]

Was for Harry, see this message for you: #🆘│community-support message

[fair idol]

plez call meh aahmed

[vague cosmos]

I'm bad at names, but was you able to resolve the issue following this?

[olive moon]

now how do i set ticket tool to run command only in certain channel and how to set menu and diffferent button on those announcement, and where i can use it

[vague cosmos]

Hey @olive moon to allow permissions only be used in specfic channels, the best way is to limit where the bot can send messages.

For your second questions, do you mean multiple buttons under the message? If so, see below.

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[olive moon]

oh, checking

[coral lodge]

Are you doing partner?

[vague cosmos]

Are there also any specfic commands you want to limit @olive moon?

[vague cosmos]

Hey there, they are currently not accepting new partnerships.

[olive moon]

sorry but i not sure, i dont know where amd to what extent this tool i can use up, i am checking dashboard now

also aint a tech guy, so little difficult

[robust pivot]

What are you trying to do?

[vague cosmos]

Don't worry about that, I'm happy to help.

@robust pivot can you not interact? It's not allowed.

[robust pivot]

oh

[vague cosmos]

(From the pins)

[olive moon]

different channel to have different message, like one with faq and then ticket for general faq help, than in another channel a menu with different stuff and so on, so few channel with added support ticket and few channel with menu

[vague cosmos]

See the embeds below (starting at the second one, assuming you have the bot dded already):

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[olive moon]

yea i have the bot

[vague cosmos]

If you're at the dashboard, you can create a panel (see the second embed).

Let me know if you need more specfic steps and I'll be happy to help.

[olive moon]

thanks, now i am on dashboard creating panel

thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

Alright, let me know how it goes, okay?

[olive moon]

sure

[vague cosmos]

Also you can do this eventually all in one message, with different buttons like they do here in #🎫│make-a-ticket.

[olive moon]

ohk

[vague cosmos]

So if you want that, I can help with it too.

[olive moon]

currently one by one, i check and understand what panel does and what i need to feed in

need roles so i need to make few

[vague cosmos]

Take your time. Let me know when I can continue to assist you (feel free to ping me then).

[olive moon]

@vague cosmos where do i add message for tool? i try to add it shows premium membership

[vague cosmos]

Do you mean in the message where you can create the ticket?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[weary fern]

Hey Someone Helo Me Whenever I Am Choosing The transcript Category It's Not Creating In it And ShowingTicket created #1119941772139843685
Category #1119214564458893352 is missing or blocking permissions ViewChannel for @pseudo glen - Skipping

[vague cosmos]

@weary fern hey there, the bot does not have permission to view the channel(s).

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[weary fern]

I Give Him The Permission still it's Not Creating

[olive moon]

i try to click message content but nothing happens it wont let me write

[vague cosmos]

@weary fern how did you give the permission? Via the roles or via the channel/category?
@olive moon scroll a bit down until you see **embed editior - 1 ** and open it, you can edit that, 'message content' is premium only.

[weary fern]

I give him the Perms From Role

[vague cosmos]

Can you check if the permissions are being right at the channel too?

[weary fern]

should I remove ticket tool and those channel and re add all ?

It work's in my other server but not in my other one

[vague cosmos]

No that is not needed. Can you run /debug and send a screenshot of the response? As I don't have permissions to view the debug link (yet).

[weary fern]

ok

I Guess The Problem Is In Channels ?

[vague cosmos]

That looks fine, can you show me a sceenshot of the permissions of the channel that is giving issues?

[weary fern]

No Worries I Will Add The Channels Once Again If That Problem Occurs Then I Will Contact You Again ❤

[vague cosmos]

That is not needed, @weary fern. Can you do this?

[weary fern]

ok

[vague cosmos]

You can eventually run /debug in the channel that is giving issues. It should tell you which permissions are missing, I believe.

[vague cosmos]

Can you run /debug in the specfic channel you use for the transcripts and see if you get an response?

@olive moon just checking with you, how is it going?

[weary fern]

How I Can Do That It's Category Not A Channel

[vague cosmos]

What do you mean exactly? The permissions? Right click on a category and choose edit category then you can set permissions.

[weary fern]

Thanks For Help I Got The Perms Where Not Right That's Why Ticket was creating In Wrong category

[iron night]

Gave +1 Rep to @vague cosmos

[weary fern]

thanks

[vague cosmos]

Ah, but I assume you solved it? 🙂

[weary fern]

Yes

[vague cosmos]

Awesome! Did you have any other questions?

[weary fern]

No Thanks.

thanks @vague cosmos

what was that :/

[vague cosmos]

There's a limit of I believe 3 minutes between reputations and you gave one here already. ❤️

[weary fern]

oh I Guess I Will Give You Again in 3 mins haha

[vague cosmos]

No need to, you may post a #📈│reviews instead. 🙂

[olive moon]

i was using on mobile, once i go free i try in computer, its diffuclt to use on mobile

[vague cosmos]

Yeah it is indeed. Feel free to give me a ping when you're on PC so I can assist you.

[olive moon]

Sure thing

[jade topaz]

Why can't I type in the top box?

[vague cosmos]

That is a premium only feature.

[jade topaz]

I can't edit the panel message without premium? Hmmmm, okay.

Thanks for the support @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

If you scroll a bit down, you'll see embed editior - 1, you can edit that.

[violet quiver]

How do I make one panel have 5 different ticket types that lead to 5 different categories

Like this but 5 options and 5 categories

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[vague cosmos]

@violet quiver

[violet quiver]

@vague cosmos So I make all the panels then attach them all to 1

[vague cosmos]

Yes.

[past tiger]

my mod role has the permission for managing channels but i cant move tickets to another category, how do i change that?

[violet quiver]

How to enable this

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[vague cosmos]

Do they have permissions in both categories?

[past tiger]

yea

i can create tickets, and if i drag the ticket it shows this green line when i try do move it under another category, but it wont let me drop it

[vague cosmos]

How many channels are under the other category?

Because you can only have 50 per category.

@past tiger ^

[tacit birch]

Hi! is there a way to retrieve a closed and deleted ticket...? someone i think deleted it on accident but we really needed that transscript.....
i tried to look in dashboard history but that didnt give me the ticket info transcript i needed....
anyone any ideas?

[civic wagon]

Nope you cannot.

[tacit birch]

aaah

[civic wagon]

Unless the transcript is saved, there's really no way to retrieve the chats

[tacit birch]

okay thank you so much for the quick reply!!!!

[frozen meteor]

how to delete some role

[vague cosmos]

Dashboard > Panel Configs > General > Remove them as support team role.

[vague cosmos]

They're being added to a thread right?

[frozen meteor]

i don't know , how delete private

I'm trying to turn off the private part

[vague cosmos]

You can't create private threads without ticket tool premium and you don't have premium... did you have premium before?

Also I'd suggest you not to use BetterDiscord as it is against the Discord ToS.

[dreamy halo]

I’m struggling to get the ticket tool to work on my discord server

[vague cosmos]

Hey; where are you stuck at?

[frozen meteor]

hmmm, i don't have :v

[dreamy halo]

I have added the ticket tool bot to my server but I’m having issues on the panel to activate it properly.

[vague cosmos]

@frozen meteor you're using any client modifcation, which is not allowed. Also could you anwer my other questions? Did you have premium before?

[vague cosmos]

I see, did you create a panel from the dashboard and did you send it?

[dreamy halo]

Yes I’m sure I did

[vague cosmos]

Do you see a message in your server, which is send by @pseudo glen?

[dreamy halo]

I think I have managed 😀😀

[frozen meteor]

discord is theme, and i don't have premium ...

[vague cosmos]

Awesome, did you need any other assistance?

[dreamy halo]

Not at the moment 😀

[vague cosmos]

Discord themes are Nitro only and did you have premium before? Also the theme you're using is not default by Discord.

[frozen meteor]

it mod ._.

[vague cosmos]

Because you can't enable the option to add a private thread to a ticket, without premium.

[frozen meteor]

Maybe my friend has

Let me ask my friend

[vague cosmos]

Client modifications are against the Discord Terms of Service and your server doesn't have premium, as you can see on this screenshot.

So again: did you have premium before?

[civic wagon]

Let's drop the ToS part and maybe help them to solve their issue

[vague cosmos]

If they answer my question, it would be easier. Also, don't premium features like that not get automatic disabled?

[civic wagon]

I have no clue about that.

[frozen meteor]

My account doesn't have premium, maybe my dashboard server modifier has ._.

[vague cosmos]

If the server has premium, you'll see it no matter if you're paying for it, as long as you have dashboard access.

[frozen meteor]

I don't speak English very well, so it's hard to communicate

[vague cosmos]

What is your native language?

[frozen meteor]

vietnamese ..

[vague cosmos]

Sau đó, tôi sử dụng một trình dịch, nhưng bạn có trả phí cho Công cụ bán vé cho việc này không? Có thể với phiên bản dùng thử miễn phí?

[frozen meteor]

Không biết nữa, người điều chỉnh ban đầu không phải tôi

tôi nghe phàn nàn về việc tạo ticket bị ping nhiều nên muốn thử chỉnh lại

translate dịch có thể khó hiểu ý tôi nói

[vague cosmos]

Tôi nghĩ vậy, bởi vì khả năng có phiên bản dùng thử đã không còn nữa.

Bạn có thể gửi ảnh chụp màn hình sau đây không? Dashboard > Panel Config > Ticket

[frozen meteor]

Mong bạn hiểu

[vague cosmos]

Vâng tôi hiểu nó. Google Dịch hoạt động rất tốt và tôi cũng biết khá nhiều về bot.

[vague cosmos]

Bạn có cách nào để tắt công tắc cho các chủ đề riêng tư không?

[frozen meteor]

No

Tôi chỉ mới thử chỉnh dashboard

[vague cosmos]

Được rồi, điều này thật kỳ lạ. Bạn có phiền khi mở một yêu cầu trong #🎫│make-a-ticket để nhóm hỗ trợ xem xét không?

Bạn có ý nghĩa gì khi "tùy chỉnh bảng điều khiển"?

[frozen meteor]

Tôi nên nói gì khi mở một yêu cầu

[vague cosmos]

Mô tả vấn đề của bạn, "chủ đề" đó được tạo bằng một vé nhưng bạn không thể tắt nó vì bạn không có phí bảo hiểm. Bạn cũng có thể thêm rằng tiếng Việt là ngôn ngữ mẹ đẻ của bạn chứ không phải tiếng Anh, vì vậy họ có thể tính đến điều đó.

[frozen meteor]

ok..

[vague cosmos]

Bởi vì tôi nghi ngờ rằng nhóm hỗ trợ có thể tắt nó cho bạn.

[fair idol]

verify

[rich sable]

how can i make the bot ping a support team role?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[rich sable]

I Tried but it doesnt ping.

[vague cosmos]

@rich sable see above. 🙂

@fair idol again what do you mean? Because only sending "verify" isn't going to give you any answer.

[vague cosmos]

See the note, does the bot have the required permission or is the role pingable?

Can you eventually send a screenshot of the ticket message?

[rich sable]

1 sec.

[fair idol]

i’m wanting verification

for meh serva

obles no ingles

[vague cosmos]

As I told you before, @pseudo glen isn't a verifcation bot.

@fair idol what is your native language?

[rich sable]

wait

so do I allow ticket bot to have admin perms?

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

https://tickettool.xyz/manage-servers

[vague cosmos]

Those permissions are required, including the following if the role can't be mentioned by everyone.

[rich sable]

enable metion @ everyone @ here and all roles?

[vague cosmos]

Enable the Mention @everyone, @here, and All Roles here. Then it should be able to ping.

[rich sable]

OMG TYSM

[vague cosmos]

No problem. Can I help you with anything else?

[rich sable]

no.

[vague cosmos]

Alright if you've any other questions in the future we're here to help you. Have a nice day!

[humble sequoia]

━━ Seebee's inquiry has been moved to a ticket ━━

[rich sable]

huh

what does that mean

[vague cosmos]

Looks like someone is using commands without a reason. Pretty sure your issue was solved.

[fair idol]

congo

[vague cosmos]

Hè questa a lingua chì parlate ?

[winged ivy]

hello

• how to make few buttons under one massage in ticket tool
• how to no ticket someone
• how to make someone to moderate tickt(delete , rename , close and ...) and only access the ticket and talk

[vague cosmos]

Hi @winged ivy, for the few buttons see below:

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[vague cosmos]

To allow someone to moderate tickets, make sure they're part of the support team, which you can set at the dashboard > panel config > general.

What do you mean by your second question?

[fair idol]

ok

[reef briar]

Heyo, question for everyone - What would be the easiest way to set-up notifications on a new ticket being created for moderators?

[winged ivy]

no ticket -> so they cant make tickets

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[vague cosmos]

@reef briar see here.

[reef briar]

Thank you!

[vague cosmos]

Dashboard > Buttons > Create Ticket > Edit button > Support Team Only and add disallowed roles.

[winged ivy]

we cant have a ticket moderate role and a ticket access role?

[vague cosmos]

Cosa intendi esattamente per "verificà"?

[vague cosmos]

You can use the additonal role feature to let them see a ticket but not interact

[winged ivy]

thanks @vague cosmos

[vague cosmos]

No problem, can I assist you with anything else?

[winged ivy]

no thanks

[iron night]

Gave +1 Rep to @vague cosmos

[rich sable]

oh

[humble sequoia]

https://tickettool.xyz/manage-servers

[rich sable]

@vague cosmos do me need to re send the panels for that to work?

[vague cosmos]

For what, exactly?

[rich sable]

The Muti Panels.

[vague cosmos]

Multipanel? Only the one where you're attaching the panels to.

[rich sable]

/help

[reef briar]

So I tried this, but the role never gets mentioned on ticket open.

Tried both with the role name and the role ID, ensured all of the "mention" permissions are set correctly.

In all cases the variable gets replaced with this: <@&1080152610289492020 even when using role name with @ as the variable

Where 1080152610289492020 is the role ID

[rich sable]

$Mutipanels

[vague cosmos]

Hey, can you send a screenshot of the message you get in Discord?

[vague cosmos]

You can run commands in #🤖│bot-spam. 🙂

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[reef briar]

Yep, I'll send both the editable field and the result

[vague cosmos]

@reef briar please don't send DMs for support, but you're missing a > at the end.

<@&RoleID>

[reef briar]

Oh sorry about, missed the word screenshot there lol

[vague cosmos]

But can you try the above?

[reef briar]

Yep, trying now

[vague cosmos]

Alright, keep me updated.

[reef briar]

Looks good! Thanks for your help!

I will mention that you should probably update the docs since the variables there are slightly different and are what caused my confusion.

All of the variables there start with { instead of < and specifically the role ID variable doens't include the & symbol like in your comment above (which worked)

[vague cosmos]

Not sure if the docs are still updated. 😛

But I'm happy it's working now, did you have any other questions?

[reef briar]

Probably should be 😂 , they are pretty accessibe from most places on the dashboard

No other questions :🙂

Thanks for your help

thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

Alright have a amazing day and feel reach out if you've any other questions. 💚

[pseudo ravine]

(Sorry for interrupting, but they both work the same. <@&roleID> is just the DIscord syntax for mentioning roles)

[vague cosmos]

Discord syntax is the easiest way.

[jade topaz]

hi

i today accidently deleted my ticket channel (not using ticket tool to delete). so how to recover or what

[rich sable]

/setup

[civic wagon]

You can't recover that

You can view the chat transcript only if it was saved. Else, no

[jade topaz]

.

[jade topaz]

😭

[vague cosmos]

?

[teal grail]

?

[fair idol]

how to make a ticket

[vague cosmos]

In here or your server?

[fair idol]

my server

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[vague cosmos]

Start at the second embed, Create a Panel.

[jade topaz]

DOES anyone know how to setup so it asks questions like this?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[vague cosmos]

@jade topaz see above. 🙂

[fair idol]

nvm

i’ll do it tmrw

[past tiger]

sorry, i was not on discord that time.
for your question, there is only 1 or 2 channel per category

[vague cosmos]

Hmm, that shouldn't be an problem. What exactly happens when you try to drag and drop?

[past tiger]

you know this green line when you move it to another category right?

that comes and if i try to let it down, it doesnt let me

[vague cosmos]

Do you have show all channels checked?

[past tiger]

for my mod role? yea it has show all channels on

[vague cosmos]

No for you: if you click on your server name, you should see the option. @past tiger

@jade topaz I saw your message, did you save it and select it for the right panel?

[jade topaz]

Yeah, I just realised my mistake

Thank you for all the help!!

[vague cosmos]

I was going to make a reply but you deleted the message. But I'm happy you solved it, do you have any other questions?

[past tiger]

yes, its on

[vague cosmos]

Hmm, you should be able to move channels then.

[past tiger]

i can send you a lil video where i show you the problem

[vague cosmos]

Sure, as long you send it here.

[past tiger]

yea np

[vague cosmos]

Can you send me a screenshot like this one? Just to double check.

[past tiger]

ofc

[rustic gale]

That doesn't look like a Ticket Tool issue. That looks like a Discord issue.

[vague cosmos]

Indeed. I'd suggest you to contact Discord about this. https://dis.gd/support

[past tiger]

no, its a ticket tool issue, because if i create a channel on my own in those categorys, i can move them

channels created by ticket tool are not movable

[vague cosmos]

But Ticket Tool only makes channels, so it's a permission issue in that case. Am I right Outsider?

[rustic gale]

My guess is you don't have the Manage Channels permission from your role

But instead other channels and/or categories grant you Manage Channel on a channel basis

Ticket Tool channels don't, and that's why you can't move them

[vague cosmos]

But why does it work for other channels, they create by hand in the same cat?

Doesn't a category automatic bring permissions over to a channel?

[rustic gale]

No

[past tiger]

the thing is, i only want my moderator role to have acces for managing channels only on some categorys and not on every categorie

[rustic gale]

You can just give them the Manage Channel permission on tickets

[past tiger]

how?

[past tiger]

ahh ty, i have another question, how can i see which roles are assigned to additional roles

[vague cosmos]

That can be found under General.

[past tiger]

ty

[uncut haven]

why does my ticket make like 5 transcripts of the same one

[vague cosmos]

When you run the $transcript command?

[uncut haven]

we just close it and it does it auto

[vague cosmos]

Hmm that's not normal. Can you check the transcript settings on the dashboard?

[vague cosmos]

Both are turned off, are you sure it's @pseudo glen?

[uncut haven]

yes

[vague cosmos]

Because, you. don't have premium so transcripts can't save automatic.

[uncut haven]

not auto like we click it and it made a ton

i tihnk i fixed it

[vague cosmos]

So, you clicked the button multiple times?

[uncut haven]

no

jus stopped doing it

[vague cosmos]

Because I don't think TT will by itself create multipe transcripts.

Because clicking the transcript button multiple times is the only way to get multiple transcripts.

[past tiger]

with the role guide or some roles else i can still delete the channels, why?

[vague cosmos]

This only works for (newly) created tickets but are you the server owner / having administrator permission in Discord?

[past tiger]

well i got two accounts, one of them has a specific role to test things and this acc has administrator permission

and on my sec account i have lets say guide and i can still delete the ticket

[vague cosmos]

Admin perm overrides settings iirc.

Does the other account, have an allowed and disabled role?

[past tiger]

wdym ?

[vague cosmos]

What roles does your second account have?

[past tiger]

team and guide

[vague cosmos]

Hmm and no admin perms in Discord?

[past tiger]

correct

[vague cosmos]

What happens if you remove the allowed roles?

[past tiger]

still the same

[vague cosmos]

Hmm, I'm not sure what is causing this. I'd suggest you to open a support ticket in #🎫│make-a-ticket so support can assist you.

Sorry I don't have a solution for you, @past tiger.

[past tiger]

its okay mate, ty for the help

[iron night]

Gave +1 Rep to @vague cosmos

[humble sequoia]

━━ ryqv's inquiry has been moved to a ticket ━━

[civic moth]

how i can do to mentioj some roles when a ticket is created?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[vague cosmos]

@civic moth ^ 🙂

[civic moth]

ok thanks

[vague cosmos]

Did you have any other questions?

[civic moth]

**{Role ID}**i have to put like this

with ** or not

[vague cosmos]

You can use {roleID} or <@&RoleID>. The ** will make the text bold.

[civic moth]

ok

i will put || xd

[jade topaz]

Yes... when are you becoming support? 😉

[vague cosmos]

I'm hoping to become proficient soon. 👍🏻

[surreal ice]

Feedback for Ticket Solvers
I once saw a Discord TicketTool which gave the option to give feedback to ticket solvers
Kind of a recommendation option.

Is there anything similiar to it or any other bot I can attach to tickettool 🙂

[rustic gale]

Sadly no

[surreal ice]

Okay very sad - this bot is so awesome and its a simple feature which would help insanely.

Like after Ticket is closed a feedback embeed pops up with 5 star buttons or so 🙂

I will try to build something with mee6 or yagpd which is similiar 🙂

[near coral]

Can someone tell me why I can't add anymore text in the embed editor for ticket message?

I can't add anymore.

[pseudo ravine]

Hey there. Are you using Standard Ticket Tool?

[near coral]

yes

If this is a limitation for non-premium users I'm certainly not using ticket tool. I won't pay extra money just to be able to add more text specially on a non premium feature.

[pseudo ravine]

There's a limit of 250 characters if you're using Standard Ticket Tool

[near coral]

That's messed up..

[pseudo ravine]

You could always make a suggestion to increase the limit.

Run s!suggest suggestion here in #🤖│bot-spam

[near coral]

or a server icon

Nevermind

[pseudo ravine]

No worries

[jade topaz]

Hi, What permission do I have to give?

[pseudo ravine]

Hey there. Did you add any Blacklist Roles?

[jade topaz]

no, but the tester member has no role.

[pseudo ravine]

What button is the member trying to use?

[jade topaz]

that

[pseudo ravine]

You made it so only the Support Team can use the button

Make sure it's on

[near coral]

How do I make those two show as buttons on one panel?

[clear jewel]

it should be in the button category

[near coral]

I'm not sure where it is to be honest and if I looked at it then I don't know how to do it. I only know how to do the dropdown.

[lunar solar]

First you will need to turn off dropdown style

Panel Configs --> Dropdown Style --> Enable Dropdowns

Panel Configs --> Pick a panel to be the first button --> Panel --> Attached Panels (multi panel) --> Add your other panels here (their buttons will appear in the order you add them) --> Send to Discord

[near coral]

It's coming out like this lol.

[lunar solar]

Thats fine

we have at least attached them

now

[near coral]

I want it to look like this kinda

[lunar solar]

yeah 2 secs

Panel Configs --> Buttons --> Create Ticket (Edit Button) --> Pick your button emoji, button text, button colour --> At the top of this page use the dropdown to switch between panels, do this to all 3 panels

[near coral]

Would I do that for the other 2 panels or do that in the verification panel? (which holds id and cross)

[near coral]

figured

Also is there a way to reorder my panel list so it shows as

1. Verification
2. ID Verification
3. Cross Verification

[lunar solar]

Reorder or rename?

[near coral]

reorder

[lunar solar]

Reorder
Rename ✅

[near coral]

right now its

1. ID
2. Cross
3. Verification

[lunar solar]

No real need to reorder

[full hare]

how do i use ticket tool do i have 2 pay ???

[lunar solar]

Makes no difference in the grand scheme of things

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[lunar solar]

@full hare

^^^

[near coral]

One more thing, how do I disable the 3rd button? I only need cross and id lol.

[lunar solar]

Go back to the panel you attached all of them

Remove the one you don't want

Send to Discord

[near coral]

I only have 3 panels.

[lunar solar]

yeah?

[near coral]

verification is the holder for id and cross so I can do a multi panel

[lunar solar]

Well to disable the button would just be to remove it from the multi panel

[near coral]

I think i fixed it by disabling show this button in verification panel.

[lunar solar]

Wait so the one you want to disable is the one with the panel message?

If so just Show this button

[near coral]

yeah that's what idid

[lunar solar]

Then only the other two will be there

Nice

All sorted then?

[near coral]

yep

[lunar solar]

Nice

[near coral]

I was in the right place when I went to panel but I just didn't know what I was doing really when it came to changing the button names.

[lunar solar]

[humble sequoia]

@fading thicket

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[near coral]

How do I make it so closing a ticket automatically deletes it again?

[rustic gale]

Panel Configs -> General -> disable Two Step Ticket

[lunar solar]

Panel Configs --> General --> Two Step ticket

Dammit

My fingers are out of touch

[near coral]

still showing this

[lunar solar]

You made a new ticket after changing it?

Changes on the dashboard will not apply to already open tickets

[clear jewel]

Who made ticket tool?

[shut bolt]

BattleEye

[clear jewel]

Ohh I was thinking it was like 1 person haha

[shut bolt]

Yup, that's him

That's his username

[clear jewel]

Ohhhh shoot

When you said battleEye it sounded like a company

[shut bolt]

Oh my bad for that, should've mention that

[clear jewel]

No worries lol

[strange jolt]

Trying to make my own emoji reaction can I get some insight as to what I'm doing wrong?

[pseudo ravine]

Hey there, what exactly isn’t working?

[strange jolt]

I keep getting this

[pseudo ravine]

Are you sure the emote is still in the server?

[strange jolt]

Yes.

[pseudo ravine]

Could you send a screenshot of the whole page on the dashboard?

[strange jolt]

This or?

[pseudo ravine]

Yes, thank you. What were you trying to do when you received the error?

[strange jolt]

I was trying to create a custom reaction emoji for ticket tool

[pseudo ravine]

You didn’t create a ticket or send a panel or anything?

[strange jolt]

I'm currently trying to do that.

But I'm trying to create a custom reaction role for the panel

[pseudo ravine]

Where were you on the dashboard for this?

[strange jolt]

Got it, just had to reload the page (for the 19th time) and find my custom ones...

[pseudo ravine]

Well, glad you managed to get it working

[strange jolt]

Same

[rustic gale]

Make sure you did it for the correct panel if you have multiple panels

[hollow harbor]

I need help, so there is this community called police roleplay community that has a system where a bot has its own button with a drop down role menu and when you select something it opens a ticket. How can I do that

[split laurel]

Heyo! I have a question. Am I able to attach a ticket type to an existing message? And use that message as the panel thing?

I have the message I want already in the channel sent by a webhook, so that it has the pfp and username I want to be displayed

Please ping me when you're able to answer 🙂

[hollow harbor]

https://screenrec.com/share/tMCTqaA6DK So I already had a ticket active, but I click on it, it gives me a drop down select menu, I choose one and it opens a ticket.

[civic wagon]

This is a different bot.

But you can have a drop-down in ticket tool as well! You'll need to set-up multipanel first and then the dropdown. Look below for the instructions

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[civic wagon]

@hollow harbor the 2 embeds above ^^

[civic wagon]

Nope you cannot do that sadly

[split laurel]

Ah, okay. Thank you for lettin me know :)

[hollow harbor]

ok

[hollow harbor]

is still uses ticket tool for tickets

[split laurel]

Thank you @civic wagon :0
gotta get that rep lol

[iron night]

Gave +1 Rep to @civic wagon

[hollow harbor]

so is there no way that a bot can open a ticket?

[civic wagon]

I'm unsure about this. You may create a ticket in #🎫│make-a-ticket so that someone from support team can help you out

[inner stone]

Hello, how do I remove the automatic renewal ?

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

[vague cosmos]

@inner stone

[inner stone]

؟

@vague cosmos

[vague cosmos]

I'm at work, can't help anymore. Best to open a ticket.

[tardy herald]

How to add roles permission like @mod @abc in ticket tool dashboard?

@severe path

[humble sequoia]

How do I set permissions for tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Permissions options menu
5. Find what role you'd like to edit permissions for
6. Choose if you'd like to edit opened or closed permissions for that role
7. Edit the permissions by ticking or unticking each permission
8. Save changes

[vague cosmos]

You mean that, @tardy herald?

[tardy herald]

I need to add mods in ticket they can delete send msg there

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[tardy herald]

Ok but last time it not worked

[vague cosmos]

Did you save it and use the right panel?

[tardy herald]

Yes i save every changes

I only have 1 panel in server

[vague cosmos]

Hmm can you open a ticket and see if everything is working now?

[tardy herald]

Ok i am checking in a new server

[vague cosmos]

Why not in your server where you are using the bot?

[tardy herald]

Yes

[vague cosmos]

But let me know if it works.

[shrewd forge]

How does the Thread Style like mention in the Panel Setting work?

[vague cosmos]

Hey @shrewd forge if you use Thread Style it will create a private thread instead of a channel.

See #demo-threads for an example, it is a premium only feature.

[shrewd forge]

Oh. But do I really need 2 Boosts for it? I belive you don´t need to Server Boosts for it or is that like a Bot requierement?

[vague cosmos]

There is no boost requirement no, but you need Ticket Tool Premium.

[shrewd forge]

I know. But why is still mentioned on the page then?

[vague cosmos]

It's known and should be updated in the future.

[shrewd forge]

Thanks for helping me out on the Confusion.

[vague cosmos]

No worries, can I help you with anything else?

[shrewd forge]

No thanks.

[tardy herald]

Worked thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

Awesome! Can I help you with anything else?

[tardy herald]

If i have problem i ask now all good

[tired goblet]

Hi, I've seen in the FAQ what to do if tickets are not going to the open/closed ticket categories. I've enabled and double checked the permissions. Anything else I can do to get it working?

[vague cosmos]

Did you set the open and closed category?

[jade topaz]

Is there a way to get old ticketbot panel to new server?

Old server got termed (also my dc account)

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

[vague cosmos]

That is your only way, @jade topaz.

[jade topaz]

Not possible if old server is gone already?

[vague cosmos]

I don't think so.

[jade topaz]

Last time it was possible

only need the panel configs restored

[vague cosmos]

You might ask the support team by creating a ticket (#🎫│make-a-ticket) but since the server is gone, I assume you get a no too.

[tired goblet]

yes we have the categories here. is there somewhere they need to be specifically assigned?

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[vague cosmos]

@tired goblet ^

[olive moon]

@vague cosmos how to make my ticket tag support server roles and make multiple tickets? its limiting only 1 ticket

[vague cosmos]

@olive moon please don't ping for support.

For the limit: Dashboard > Panel Configs > Limits
Tagging, see below:

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[olive moon]

sorry for tag, yesterday you asked to ping so i thougght its ok to ping you

[vague cosmos]

No worries, maybe it was because I was helping you yesterday. Can't remember everything, having the memory of a rock.

[olive moon]

my ticket is only opening 1 ticket, says limit reached

no worries, sorry for tag tho

[vague cosmos]

Dashboard > Panel Configs > Limits + it's ok, don't worry about the ping.

[humble sequoia]

How do I limit the number of tickets a user can create?

There are mainly two ways to limit how many tickets an individual user can create:

Global Limit

You can restrict the amount a user can open across all your panels by following these steps:
> 1. Go into your Dashboard
> 2. Open the Server Configs tab
> 3. Update the Global Ticket Limit field
> 4. Save changes

Panel Limit

Secondarily you can also set a limit per panel, meaning that a single user can open a certain amount of tickets on the given panel. Note that the Global Limit takes precedence upon Panel Limit, to set the latter follow this procedure:
> 1. Go into the Dashboard
> 2. Open the Panel Configs
> 3. Open the Limits options menu
> 4. Update the Open tickets each user counter
> 5. Save changes
When the Open tickets all users limit is hit, users won't be able to create more tickets.

[vague cosmos]

This might eventually be easier for you. 😺

[olive moon]

ok i try

[vague cosmos]

Keep me updated. 🙂

[tired goblet]

thanks for your replies, i dont think this is the problem tho

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

Does the bot have the required permissions?

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[pliant yarrow]

if i change the panel message , is it possible to edit the embed of previous panel message to current one?

[vague cosmos]

You can use the update button at the dashboard, instead of the send one.

[pliant yarrow]

thx

[tired goblet]

yep

[vague cosmos]

Hmm can you check the category perms in Discord?

[deft stag]

how do i use restore ticket

[vague cosmos]

What do you mean exactly by "restore ticket"?

[deft stag]

i mean ive been playing deepwoken

i got wiped and asked for restore

[humble sequoia]

@deft stag

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[deft stag]

;-;

[tired goblet]

are category different than these @vague cosmos

[vague cosmos]

Categories are different, but mostly get copied from the channel.

Does Ticket Tool have access to the category?

[tired goblet]

ill add and see if that helps thanks

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

Let me know how it goes.

[tired goblet]

fixed it thank you!

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No worries, can I help you with anything else?

[tired goblet]

does anyone use ticket support so that only admins can open a ticket and then add users for support?

[vague cosmos]

You should make the create button for the support team only and mark the admins as allowed role. After that they can use $add to add people.

@tired goblet do you know how? 🙂

[tired goblet]

we have create button and admin as only allowed role. when i try to $add someone they dont show because they dont have perms to see the ticket perhaps?

[vague cosmos]

Try use their user ID behind the add command.

I'm going to sleep now, so if you need more help: #🎫│make-a-ticket

[tired goblet]

i tried /add Failed to add Missing Permissions

ok thanks for your help

[hybrid harbor]

Is there a way to read tickets on the website?

[heavy ether]

Hello! Just curious because at one point I was able to change the embed color for ticket panels a while back and it seems I no longer can? When I changed the color back when I could I changed it to a green color and now I cant change it off of the green color. Ive never had premium so just curious if that feature was recently made into a paid/premium only feature? On the dashboard it doesnt have a red diamond next to it (only the field editor does) so can anyone help 😭 maybe its just a glitch?

[idle flint]

Hi thre, it has been a premium only feature for quite a while. TicketTool allows for a large amount of customisation at its base level and increases the customisation (colours etc) with premium.

You may have used the Free 7 day trial that is offered for Premium on your server?

[glass quail]

Please help, what is the command to make a ticket button in a certain channel?

[heavy ether]

possibly? I dont remember doing a trial tho (but this was also a while ago and my memory is terrible)

I must be mistaken then, my bad!

Ill probably just end up looking into premium in the future since I use ticket tool in about 4 or 5 servers 💀 Thank you again for the help!

[iron night]

Gave +1 Rep to @idle flint

[neat aurora]

I keep getting this...but can't do the command in my server

[gilded verge]

if i understand correctly, you can't manage your dashboard because of this problem, right?

[royal cedar]

I want someone to bring me people to my server and be my personal assistant
tell me private if you want

[gilded verge]

that's not how support team works, if you have questions, just ask

or open a ticket with only support team on #🎫│make-a-ticket 🤔

[marsh yoke]

How to do this by form

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[blissful sparrow]

how do i mass delete closed tickets

[rustic gale]

Use the /purge command (server owner only)

[blissful sparrow]

ok

[candid spire]

How can i cancel my premium subscription?

[covert swallow]

Depends how you purchased it, but assuming you purchased through Discord you can folloe the guide below

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

[surreal trench]

Is there a way to create a ticket automatically when a user joins our server? I know if you setup a Panel with a Create button, clicking the button will create the ticket but I'm wondering if it's possible to avoid this manual step.

[rustic gale]

You need another bot that can send a custom message when a user joins the server.

1. Set up the other bot to send the command $new followed by the user's ID when the user joins
2. Set up Ticket Tool to accept the other bot's command to create a ticket

[edgy epoch]

i keep getting this

[rustic gale]

That's because you're trying to create tickets too quickly

[edgy epoch]

i dont understand i type $new slowly

[scenic plinth]

Its the amount of time between the times you send the messages. Not you typing out each letter.

[edgy epoch]

i type and wait 10 mins and it still shows

ill do it now

i want it to go away

[rustic gale]

Are tickets actually being created?

[edgy epoch]

yes

tickets are fully functional

[rustic gale]

It's likely because you have multiple command-style tickets assigned to the same tracking channel

You typ $new and it tries to create tickets of all those types

Of course it fails because the bot can't create that many channels at once

[edgy epoch]

okay what is that under? category?

[rustic gale]

Command Style

[edgy epoch]

that is what i have under Command style

any other suggestions ?

[rustic gale]

It says Bypass channel list and watch all of them

I recommend for you to go panel by panel

disable that setting

and select a specific different channel for each panel

[edgy epoch]

ok

didnt work

😦

[tender totem]

Is there a way to make ticket tool ping the staff team when a ticket is made 🤔

[rustic gale]

Wanna use the $debug command in your server please

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[tender totem]

im a little confused on how to set up the select an option like why theyre opening a ticket 😭 the dropdown menu for it

is there like step by step instructions somewhere for that

[tender totem]

Thank you for this btw :)

[iron night]

Gave +1 Rep to @humble sequoia

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[tender totem]

is the button style easier? 👀

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[rustic gale]

You selected the same channel for two different panels

You ever use the $new command in that channel, it will try to create both types of ticket at the same time and get that timeout

[tender totem]

Okay yes I wanna do the button option I keep digging myself a deeper hole 😭 how do I set up button options?

[rustic gale]

First use this button here to create a bunch more panels

https://cdn.discordapp.com/attachments/1065154397358796800/1068354957687926894/imagen.png

One panel for each different type of ticket i.e. for each button in your menu

[tender totem]

okay I did that

[rustic gale]

Now pick one of them to act as your “main panel” and select it on the selector at the top

Then scroll down and head to the Panel menu and attach the others into Attached Panels

[tender totem]

I-

I dont see where it says panel menu 😭 or attached panels im sorry

nevermind found that

but one is missing

[rustic gale]

Probably the one you selected

The one that's currently selected

That one's automatically included, as the first button in the menu. Which is why it doesn't appear there

[tender totem]

no thats the ID verify one the missiong one is general questions

[rustic gale]

Then save and refresh the page and look again.

[tender totem]

oh 💀 ok its there now ok

what do i do after that

[rustic gale]

If you send it now, you'll get a menu with a row of identical

📩 Create Ticket
buttons, which will be confusing

So instead customize the buttons panel by panel.

That's in the Buttons -> Edit Create Ticket Button menu

Then after that you select the main panel again and send it

[zealous zephyr]

He

[tender totem]

can I use emojis that are in my server?

[rustic gale]

Yes

Use the emoji selector, or use the /id command in your server to find the emoji's ID and copy that into the emoji field

[tender totem]

how do I send it when im done?

[rustic gale]

Go back to the main Panel Configs menu and use the Send button

[tender totem]

it made duplicates

does this mean theres 2?

[rustic gale]

You included the same panel into the attached panels

In other words, you attached the panel to itself

that's why the button is repeated

Remove itself from its attached panels and send it again

[tender totem]

how do i fix that

[rustic gale]

Like i just said

[tender totem]

oh the ok

[tender totem]

Thank you so much gosh that was a lot haha. Bless your brain for carrying so much information. 🙏

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

👍

[tender totem]

Im sorry im back 😭 is there a way for the message to be different in the ticket once its made based on the button theyve selected?

[rustic gale]

Of course

Panel Configs -> Ticket -> Edit Ticket Message

[surreal trench]

Thank you for your prompt response! What do I need to configure for the second step? I'm using the MEE6 bot to send a $new message when a new user joins but tickettool doesn't seem to be responding to it. But when I type that same $new message manually it's working fine.

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

What you're missing is adding the ID of MEE6 to the Bot ID field in Server Configs in the dashboard.

[surreal trench]

Got it, I’ll try that. Thank you so much!

[iron night]

Gave +1 Rep to @rustic gale

[sand briar]

@vague cosmos Hoe kan ik dingen verschilllende ticket categorien verwijderen?

haha je bent er weer om te helpen 😄

[vague cosmos]

Ik ben nu aan het werk, kan ik daar thuis op reageren?

[sand briar]

uhm kan maar ik wil nu proberen 😄

thanks

[vague cosmos]

Bedoel je voor waar ze gemaakt worden?

[sand briar]

ik heb nu zeg maar verschillende categorien in 1 message, en wil er daar 1 categorie weg halen,... hoe kan dat?

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[vague cosmos]

Gaat dat lukken?

[sand briar]

ik denk het dankje!

thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

Geen probleem.

[sand briar]

nee die niet is het eigenlijk.... ik wil uit mn multi panel 1tje weg halen

[vague cosmos]

Ah, volg de stappen hier maar dan een verwijderen:

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[vague cosmos]

Daarna de panel updaten of opnieuw versturen

[sand briar]

wil hier 1tje weg halen maar ik heb gwn alles goed gedaan...