🆘│community-support

[vague cosmos]

Once you've updated the text, you need to re-send the panel.

So, the message when a ticket is created?

I'm a little bit confused now, what do you all want to change?

• The button message?
• The content in the embed on the above screenshot?
• Something else?

Dashboard > Panel Config > Messages > Edit Panel Message

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

Once you updated the text, you'll need to re-send the panel.

That's premium only.

Be right back.

It is because it is.

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

Your welcome!

[versed quest]

can someone help me please i got blacklisted for no reason for playing the game as a sheriff not fair i need help

[humble sequoia]

@versed quest

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

Hey i need some help with thread type tickets, ticket tool deletes ticket owner from thread just after the thread is closed (not deleted) and i dont want that to happen, can anyone help?

[vague cosmos]

That is normal.

Also don't ask the same question in multiple channels. @jade topaz

[vague cosmos]

@jade topaz based on my above reply - I'm on PC now - you can't change the permission(s) from it.

If a ticket gets closed, it's normal that the user isn't able to stay in it. If you want that, you'll need to use the channels for tickets.

[jade topaz]

I wonder why there is no blacklist in the bot or if there is, where is it?

[pseudo ravine]

Hey there. You are wanting to blacklist users from opening tickets, correct?

[jade topaz]

yes

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[serene silo]

hey i tried to add claim but it dosnt seem to want to show up after making a ticket any fix?

[pseudo ravine]

Hey there. Claiming is a premium feature

[serene silo]

really?

[pseudo ravine]

Yes

[serene silo]

they should add somethinglike it so my people know if someone is helping them

or make it free

[pseudo ravine]

I doubt they’ll make it free, but I guess it’s possible. Just unlikely

[lunar solar]

It's not a required feature for functionality of the tool so the chances of it becoming free are slim to none

[serene silo]

ik but its really useful that would make me wanna buy premium the basic pack dosnt

[coarse spruce]

Does Ticket Tool have analytics? Such as how many tickets have been opened, how many have been claimed and by who, etc.

[gilded verge]

yup, please check Statistics in your dashboard

[sonic elk]

I keep getting this error when trying to make a ticket in TicketTool support...

Ticket Tool Gold | Premium Bot
BOT
— Today at 10:55 PM
System Failure: Channel create rate limit reached:50 - resets in

I need to transfer my subscription from the server I no longer manage/own to my new server. Thank you, please ping me.

[timber kernel]

It seems like you hit the Discord rate limit on your server and need to wait a bit.
Have you opened a lot of tickets the last minutes / hours ?

[spark marten]

Looks like the bot is down

[timber kernel]

You use the gold bot? And it is not working?

[spark marten]

yup and I even could not create a ticket here

[timber kernel]

We will have a look at this.

[spark marten]

Thank you

[spark marten]

Thank you

[iron night]

Gave +1 Rep to @timber kernel

[timber kernel]

What is your server ID that is affected by this problem?

[spark marten]

can I dm you ?

[timber kernel]

Yes (because I think open a ticket is not working for you 😄 )

[fossil current]

i had saved my transcirpt but now it's showing invalid request , why?

[sonic elk]

Maybe one in the last week? I tried opening a ticket here on ticket tool to open a ticket here for support and got that error.

[fossil current]

same

[vague cosmos]

They're looking into the limit error.

[timber kernel]

A note to everyone here:
We are aware of the rate limit issues some of you experiencing atm. We are already looking into it.

Please be patient.

[timber kernel]

It is a more global error it seems, we are already checking it. See my message above please.

[tepid island]

TheCrazyKid#9733

You cannot work for 23 seconds.

[dusty pier]

Wrong chat

[jade topaz]

anyone here?

[humble sequoia]

@gentle tundra, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[vague cosmos]

@jade topaz did you still need help? 🤔

[jade topaz]

Ye, there is still issue with ticket tool?

[wild haven]

cant create a ticket can someone help

[vague cosmos]

See #📣│bot-news, but what issues are you expecting?

[vague cosmos]

See #📣│bot-news but what is your issue?

[wild haven]

how can i modify the ticket channels , what i mean is when they open i want them to be under create ticket category section but they went thru under boost section

[vague cosmos]

Dashboard > panel Config > category

Did you have any other questions, @wild haven?

[vague cosmos]

@jade topaz ping didn't get added on phone so doing it here. Is there anything you need help with now tickets can't be created?

[wild haven]

no thank you

[iron night]

Gave +1 Rep to @vague cosmos

[vast token]

Thank you

[iron night]

Gave +1 Rep to @timber kernel

[spark marten]

Has the issue been located?

[vague cosmos]

See #📣│bot-news for the last information.

[spark marten]

cool

[empty plume]

is there a way to rename a ticket based on a form response?

[austere bobcat]

Howdy folks!
I've also encountered the rate limit issue in my server, but only when creating new channels. Do you know if the issue extends to threads? If not, I may switch over to using those, rather than channels.

[vague cosmos]

I think it does, @austere bobcat. A thread is technically a channel too.

[somber vigil]

Hi

I need help

I need ticket system like this but I don't know how to make it can anyone tell me please or suggest a tutorial @timber kernel @slender minnow

[supple panther]

Bot is still not working, we just wait or is there any steps to do?
https://imgur.com/a/gVtHxUx

[slender minnow]

just wait

[slender minnow]

Hi please do not ping staff when you are asking for help
re. to this response for a guide on dropdown: #🤖│bot-spam message

[supple panther]

Thanks

[iron night]

Gave +1 Rep to @slender minnow

[somber vigil]

Ok

[austere bobcat]

Ah, foils that plan 😄
Thanks for letting me know.

thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[strange steppe]

how do i get to this tab with two of the panels to change the limit?

imtrying to follow the tutorial on the website but its confusing

[ocean violet]

Ticket tool made three identical tickets and then abandoned them - it said that the channels were not tickets and therefore commands didn't work.

[charred basin]

ticket tool down?

[pseudo ravine]

#📣│bot-news message

[low mural]

why is it like this

[gilded verge]

these three are role id or user id?

[low mural]

user

[gilded verge]

hm, let's see... sec pls

yep, as i thought, id not exist

soooo please make sure you used correct user id

[low mural]

Ohh okay thanks

[strange steppe]

this seems like its old UI, the new one doesnt have options like that for me

anybody know where to change the limit of tickets a user can make? rn my server is stuck on 1 but id need 3

[gilded verge]

uh, i forgot cc..
just go to Panel Configs and choose Limits ^^

[strange steppe]

god damn it its sitting there at the bottom

cheers bro

[sly obsidian]

I keep getting the ticket limit message but I have the premium version

[signal pollen]

"system failure: channel create rate limit reached:50 - resets in X seconds"

Getting this message in this Discord Server and same in my Discord Server.

[wide marsh]

System Failure: Channel create rate limit reached:50 - resets in x

extra info: https://discordapp.com/channels/509192800865353738/662692902245498910/1113455560927477900

[scenic plinth]

We are aware of that ongoing issue. We are experiencing rate limits in some premium servers, where our development team has been notified. Thank you for you patience while we work to resolve this issue.

[sly obsidian]

okay thanks

[wide marsh]

Thanks @scenic plinth !

[iron night]

Gave +1 Rep to @scenic plinth

[scenic plinth]

For those affected by the ratelimit, we strongly recommend enabling Storage Mode in Server Configs until we resolve this issue.

[slender minnow]

You can find the storage mode in the Server Configs of your server dashboard. Toggle the Storage Mode Enabled ON and specify the category where the tickets will be stored.
https://i.imgur.com/hrEVzGo.png

[signal pollen]

so when the same customer goes to create a ticket, itll open their previously closed and transcript saved ticket?

[scenic plinth]

No (atleast how I understood that question), they are completely repurposed.

Any messages sent in a ticket is deleted, and the ticket is moved to your storage category. When creating a new one, it will take one from this category and "create" a new ticket. All other functions are normal such as transcripting and naming.

[signal pollen]

Okay so is this ideal for a sever that has more than 50 tickets being opened and closed and deleted daily? and sometime tickets being open for 3 days to weeks at a time until closed?

ill give it a shot, i just dont want to create a bigger issue

[sly obsidian]

I’ve tried it, but once you close the ticket the channel becomes public, like everyone can see it

[signal pollen]

oh lord yeah no cant do that option...

[sly obsidian]

the channel is empty tho, each message its deleted

oh maybe the solution is just making a category for storage and make it private so the ticket channel will use that perms (?)

[scenic plinth]

Yes, any tickets (channels) placed in your storage category will use the permissions of the category.

[bronze pasture]

Which role permission would you need to work on the ticket tool panel (on the site)?

[scenic plinth]

Theoretically should not be an issue if it is per day. Discord limits it 50 per 16 minutes, so this is really only affecting higher demand servers.

[signal pollen]

wonder why i got the message about it if we didnt open 50 tickets in 16 minutes

[scenic plinth]

Were there any channels created manually around the same time you first got the error?

[signal pollen]

no

[scenic plinth]

To my understanding, as this happened when I was offline, it affects servers on a specific shard(s), which probably lead to your error. Then again, the new rate limit isn't exactly clear elsewise.

[reef briar]

Hey everyone, hope this is the right place to ask. Does ticket tool support tags? I'm looking for the ability to differentiate tickets before/after they've been closed and was wondering if a simple text tagging option exists.

[slender minnow]

you can have tickets created and closed under different categories, or you can have their names changed (but its a premium feature)

[reef briar]

Renaming could do the trick here! Thanks!

[chilly torrent]

Is there a way to have a ticket be automatically opened when a certain role is added to a user?

[gilded verge]

nope, the user has to do it himself if he wants to open a ticket, i mean use button to create a ticket or use command to open ticket

//it wouldn't make much sense because the bot wouldn't work properly, for example, there are a lot of users on the server and you want to assign them a certain role, but the problem starts when it could be abused for mass adding roles (like when you've raid on server but for guild.join event you've set this role when someone join), which would cause a rate limit for Ticket Tool, and we know that Discord doesn't like abuse, it could end up in problems 😦

[chilly torrent]

Fair enough! Thanks for the information

[iron night]

Gave +1 Rep to @gilded verge

[jade topaz]

how do i change this ????

[timber kernel]

Please run
/debug

[timber kernel]

What exactly you want to change? Panel message? Button text? etc. 🙂

[jade topaz]

all of it rly

[jade topaz]

mostly them

[timber kernel]

To edit the Panel message you go to:
Panel Configs -> Messages -> Message Panel

On the bottom you then also have a button to jump to the button config:

[jade topaz]

this ?

[timber kernel]

Yes

[jade topaz]

i did that but it did not like go on the discord

this is what it looks like now

[timber kernel]

Send the panel again to the channel.

Then it will be the updated one.

[jade topaz]

how do i give it what it needs

[timber kernel]

Bot is missing Send message permission.
Please check the channel config / permissions.

Additonally maybe also not allowed to View the channel at all.

And you also need to give it this perm

[jade topaz]

how do i like fill it out ?

like what do i put down

this just came up

[timber kernel]

There you can configure in which channel and which roles are allowed to use that command.

[timber kernel]

You have an issue with the custom emojis you have configured.

[jade topaz]

a i get it

[timber kernel]

Most likely they are not found and / or wrong syntax

(button configs)

[jade topaz]

i dont got any emojis

[timber kernel]

You wrote your text to the emoji config.

Button text is below

[jade topaz]

.... my bad

[timber kernel]

🙂

Don't worry.

Happens.

[jade topaz]

yes it works

[timber kernel]

[celest cloak]

How to give the ticket role to a member?

[vague cosmos]

What do you mean by "ticket role"?

[celest cloak]

Other member of staff need to see open ticket

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[vague cosmos]

See above, @celest cloak.

[celest cloak]

Thank you, now i try

[vague cosmos]

Alright, let me know how it goes.

@celest cloak how did it go?

[celest cloak]

Work

thank you

thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

Happy to hear that, did you have any other questions?

[celest cloak]

No

maybe in the future

For now, Bye and thank you

[jade topaz]

I need to remove this when open ticket

Ticket created

But when i closed it, it shows Ticket Created #Unknown

so any fix about it ?

[pseudo ravine]

Hey there. Due to how Discord shows it, it'll show as #Unknown if the channel has been deleted

[jade topaz]

But i see in some servers it shows No Access

[pseudo ravine]

Because that channel hasn't been deleted then

[jade topaz]

so how they did it no access?

maybe they not deleted channels, just moved to another category?

[pseudo ravine]

No Access - You don't have access to view the channel
Unknown - The channel is most likely deleted

[jade topaz]

So how i can make it no access?

So i can make if someone closed ticket, it moved to another category?

[pseudo ravine]

For who?

[jade topaz]

But if admin closed it its removed?

[gilded verge]

you can't manage ephemeral messages so that's not possible

[pseudo ravine]

Yes.

Dashboard > Panel Configs > Category > Category Closed

[jade topaz]

How?

But its still closed xD

and it still shows unknown

[pseudo ravine]

Was the channel deleted?

[signal marsh]

كيف اشتري البوت يصير خاص فيني

[robust sandal]

How do I buy the boots to become my own

Arabic (ar) → English (en)

[jade topaz]

yeah channel deleted

[signal marsh]

How do I buy a bot that will be special to me?

[pseudo ravine]

That's why it's showing as Unknown

[jade topaz]

because i did it only shows when open ticket

[pseudo ravine]

It's a Discord thing

[signal marsh]

??

[pseudo ravine]

Hey there. Ticket Tool doesn't have custom bots

[vague cosmos]

Not yet ^

[signal marsh]

Ok

[dusty pier]

how do you make it where other people cant see your tickets?

[humble sequoia]

How do I set permissions for tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Permissions options menu
5. Find what role you'd like to edit permissions for
6. Choose if you'd like to edit opened or closed permissions for that role
7. Edit the permissions by ticking or unticking each permission
8. Save changes

[vague cosmos]

@dusty pier see above.

[dusty pier]

is it where that only one person can see it not everyone else?

[vague cosmos]

If you edit the everyone role permission and don't have a support team role yes.

[dusty pier]

how do i do that i am confused

[vague cosmos]

Read this. Just follow the steps provided.

[dusty pier]

what should i turn off?

[vague cosmos]

Depends on what you want, but view channel for example.

[dusty pier]

i went it where only that person who makes the ticket to see it not all the other memebers

[vague cosmos]

That is by default.

Tickets are hidden by default for everyone, expect the owner and support team.

[dusty pier]

how do i have it go in a cagery?

it keeps going to the top

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[dusty pier]

i did that tho

[vague cosmos]

Did you save it? Does TT have the required permissions?

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the category permissions, you can got to your Channel List ➞ Select Category ➞ Options ➞ Permissions ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[dusty pier]

where dont get it

[vague cosmos]

What don't you get? Permissions? Edit the permissions for the role in Discord.

[dusty pier]

i dot know how to change the bot permisions?

[vague cosmos]

You know how to edit a role in Discord?

https://support.discord.com/hc/en-us/articles/206029707-Setting-Up-Permissions-FAQ

[dusty pier]

yes

[stray bobcat]

You need to edit the TicketTool role.

thats how you edit the permissions

[dusty pier]

so i need to do all of it not the admin one

[vague cosmos]

All listed here.

[dusty pier]

i did that wont work keep going to the top of discord page

can u take a vidio?

[vague cosmos]

Are you sure you editted the role by Ticket Tool and can the role/bot see the categories?

Can you run /debug and send me screenshot of the response you get @dusty pier? So I can see if permissions are fine.

[dusty pier]

its all checked

[vague cosmos]

? If so, can you check if your categories are having the right permissions (for TT).

[dusty pier]

where tt where?

[vague cosmos]

TT = Ticket Tool

But check the permissions for the category where you want the tickets to be created in, is there any permission for Ticket Tool?

[dusty pier]

i dont know HOW

i am so frustrated i went to be done with this so i can get my server open

[vague cosmos]

Right click channel category > Edit Category > Permissions

[dusty pier]

OMG

what do i need to turn on to make it work

[vague cosmos]

Make sure Ticket Tool can view the category; if everything is on it should work.

This should be fine for the role, but note that a will override a , anything that is on is fine.

@dusty pier ^

[dusty pier]

so everything have to stay on defalt for that channel to make it work no private exc

how do i make the ticket limit?

[vague cosmos]

If you have everything on expect the view channels it should work.

[humble sequoia]

How do I limit the number of tickets a user can create?

There are mainly two ways to limit how many tickets an individual user can create:

Global Limit

You can restrict the amount a user can open across all your panels by following these steps:
> 1. Go into your Dashboard
> 2. Open the Server Configs tab
> 3. Update the Global Ticket Limit field
> 4. Save changes

Panel Limit

Secondarily you can also set a limit per panel, meaning that a single user can open a certain amount of tickets on the given panel. Note that the Global Limit takes precedence upon Panel Limit, to set the latter follow this procedure:
> 1. Go into the Dashboard
> 2. Open the Panel Configs
> 3. Open the Limits options menu
> 4. Update the Open tickets each user counter
> 5. Save changes
When the Open tickets all users limit is hit, users won't be able to create more tickets.

[vague cosmos]

See above. 🙂

[dusty pier]

well for that one ticket i mean person i mean

[vague cosmos]

Mind if you explain?

[dusty pier]

i only can open one of them not two

[vague cosmos]

Did you set a global ticket limit? (See above)

@dusty pier as I am going to bed - and won't be able to assist you from there - I'd suggest you to contact the lovely <@&540295656720302081> by opening a ticket in #🎫│make-a-ticket.

[dusty pier]

i think i got it

[vague cosmos]

Oh thats awesome!

But if you've more questions I'd suggest you to open a ticket. Best of luck!

[jade topaz]

im trying to make the bot ping when a ticket is opened, in the ticket message, its not working the message is the same

[gilded verge]

but you trying to ping user, role or something else? also please show screenshot of this

[jade topaz]

a role

in the format <@& id >

[gilded verge]

oke, so now please show screenshot ^^

[gilded verge]

ou, nono, after opening a ticket please

[jade topaz]

wym

[gilded verge]

open a ticket on your server and then send screenshot :3

[jade topaz]

ight

[gilded verge]

😳

how many panels do you have?

because the only possible reason is that you using wrong panel 🤔
my example of panels:

[jade topaz]

one i believe

[gilded verge]

just to be sure please check ^^

[jade topaz]

how do i check

[gilded verge]

go to Panel Configs and there you can expand list of your panels

[hushed zinc]

Am I able to make a role get instant tagged when a ticket is opened? If so where?

[jade topaz]

.

@hushed zinc

[gilded verge]

also, Panel Configs->Ticket->Edit Ticket Message->add mentions to Message Content

[hushed zinc]

Tyvm!

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[hushed zinc]

thanks @jade topaz

Oh cant rep multiple people unlucky

[rustic gale]

thanks @jade topaz

[iron night]

Gave +1 Rep to @vestal ferry

[rustic gale]

'cause of the cooldown

[spark marten]

how to change the cool down time for ticket creation

[jade topaz]

😋

@humble sequoia

[rustic gale]

Not possible. It's a Discord limit, all that Ticket Tool does is respect it

[ancient vale]

Hi 👋 Is it possible to export all ticket by data range? I can't find how to download it all to csv?

[vague cosmos]

I don't think you can export them, transcript seems to be the only option.

[ancient vale]

thanks

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

Did you have any other questions?

[ancient vale]

Yes, is it possible somewhere to check all closed tickets?

I also can't find them anywhere

[vague cosmos]

Did you have logging enabled?

[ancient vale]

I see only 1 week last closed tickets and tha'ts all

let me check

[vague cosmos]

Because, I don't think there's a way otherwise.

[ancient vale]

nope( logging unenabled(

https://tenor.com/view/crying-meme-black-guy-cries-sad-man-thank-god-for-my-reefer-hood-news-gif-24902056

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[ancient vale]

So there i'm able to check messages?

[vague cosmos]

If you enable that you can see when a ticket gets closed, created etc.

[ancient vale]

I mean, i wanted to give access for me and my friends to check closed tickets and messages inside

is it possible?

[vague cosmos]

Oh, that's something else and yes.

Dashboard > Panel Config > Permissions > Edit Closed for support team

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[vague cosmos]

See also ^

[ancient vale]

Ok, thanks, how i can change period before tickets are gone?

Because i can't find tickets older than 2 weeks

i have more than 2k tickets, but see only 14

[vague cosmos]

Mind if you send a screenshot of what you exactly mean on this one?

[ancient vale]

Ok. I'm channel administrator. And i have a few managers. On my channel users create tickets and close them when it solved. Me and my team can see the closed tickets, but they dissapear after 2 weeks +- and i can't find them anymore. That's the problem.

[vague cosmos]

Are those channels not deleted using the $delete command? Do you have storage mode enabled?

[ancient vale]

how to check it?

We didn't delete anything

[vague cosmos]

Dash > Server Configs and check the audit in Discord, you should be able to see if a ticket is deleted.

[ancient vale]

damn... my bad

[hollow rapids]

.

How to make mutli ple ticket

[ancient vale]

Right?

[vague cosmos]

If you use that @ancient vale, channels will be re-used. But check the audit logs too to see if channels are deleted.
@hollow rapids what do you mean by multiple tickets? Just multipe tickets?

If so: Dashboard > Server Configs > Global Ticket Limit

[jade topaz]

How To add Custom Emoji ?

On Button and messages

[prime rampart]

everyone can mange server ? how can i fix it

everyone join my server can mange server by bot tool ticket

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[vague cosmos]

Who's? RB or Unaccept?

[jagged anchor]

how to make ticket like this man?

[waxen nimbus]

how can i move tickets from a server to another?

[pseudo ravine]

Hey there. I don’t believe that’s possible

[jade topaz]

Hey where can I ask update for ticket#0179?

[pseudo ravine]

Hey there. Is that ticket in this server?

[jade topaz]

Yes

[pseudo ravine]

Then you’ll have to wait until the support member who claimed your ticket is available

[jade topaz]

Oh no. I only have until today. Or i'll be remove 😔

Need access to adspower and ticket doctor

Can someone help and check if ticket#0179 is still available?
It's no longer on my message thread

[lapis jungle]

.

[pseudo ravine]

Only the Support Team have access to tickets, anyone else can't. If you can't find the channel in your channel list. Check the Channels & Roles to see if it's there. If it's not, the ticket was probably closed

[pseudo ravine]

Do you need any Ticket Tool help?

[lapis jungle]

Eu sou Br.

[pseudo ravine]

Você precisa de ajuda com a Ticket Tool?

[scenic plinth]

Se precisar de ajuda, informe-nos aqui ou entre em contato com a equipe usando #🎫│make-a-ticket (inglês).

Se você não precisar de ajuda, consulte #💬│gen-chat-multilingual para falar com outras pessoas!

(Lembre-se de que só podemos ajudá-lo com o Discord Bot da ferramenta Ticket)

[grim pilot]

Is global limit the amount of tickets across all panels that are open, or just the limit of tickets across all panels that someone can make in total?

[rustic gale]

It's for open tickets across all panels, per person

[grim pilot]

Would owner/admin be whitelisted for that?

[rustic gale]

No

[lapis jungle]

Desculpa, eu tinha saído, mas eu preciso sim.

[pseudo ravine]

Com o que você precisa de ajuda?

[lapis jungle]

Como muda a descrição?

Tipo, aparece o nome do Ticket e depois a discrição.

[pseudo ravine]

Você deseja alterar a descrição da mensagem do painel ou da mensagem do ticket quando um ticket é criado?

[lapis jungle]

A descrição.

Essa.

• To Create a Ticket react with

[pseudo ravine]

Você pode ir ao Painel para alterá-lo.

Painel > Configurações do painel > Mensagens > Editar mensagem do painel > Editor incorporado

[lapis jungle]

Okay, obrigado.

[pseudo ravine]

De nada, fico feliz em poder ajudar. Se você tiver outras dúvidas/problemas, não hesite em entrar em contato novamente ou criar um ticket em #🎫│make-a-ticket

[lapis jungle]

Tenha mais problemas.

Quando tentei colocar novamente o painel, falou que falhou.

[lapis jungle]

Pode me ajudar novamente?

[pseudo ravine]

Você poderia executar /debug no seu servidor?

[lapis jungle]

Okay.

[pseudo ravine]

A Ticket Tool tem a permissão View Channel dentro desse canal?

[grim pilot]

Even if it bypasses it per panel? In the panel limit settings?

[lapis jungle]

Infelizmente eu não sei.

Mas muito antes ele funcionava.

[pseudo ravine]

Se você for para Configurações do servidor > Funções > Ferramenta de tíquete > Existe um ícone verde indicando que ele tem a permissão?

[lapis jungle]

Eu fiz até um ticket com ele.

Isso foi de um tempo atrás.

[pseudo ravine]

Você mudou a descrição? Se sim, você pode reenviar o painel

[grim pilot]

@rustic gale

Oop - meant to reply ping

[pseudo ravine]

Infelizmente, eu tenho que ir. Você pode esperar até que alguém possa ajudá-lo.

[lapis jungle]

Já resolvi o problema, parece que o canal estava com defeito, eu apaguei o canal e fiz um novo. Bem, resolvi o problema, e brigado.

[rustic gale]

Even so

[grim pilot]

Okay so let me get this straight.

Per panel open ticket limit is how many open tickets of that panel a person can have.

Global ticket limit is how many open tickets of all panels combined someone can have.

Only per panel limits have bypass, but combined open panel limit is not bypassable

So if I had a limit of 4 tickets for each panel,
and there’s 3 panels in total. I limit globally to 2, I could only open 2 different panel tickets, but still have 4 tickets per those 2 panels?

Some guy just opened a ticket in all of my panels, and I wanted to try and limit that, while still letting me, open as many tickets in 1 specific panel, as I wanted.

[rustic gale]

If the global limit is set to 2, you can only have two open tickets regardless of anything else.

[jade topaz]

Buenas tardes, he intentado recuperar mi cuenta del guabina pero parece que se me ha borrado o algo por el estilo, me podríais ayudar?

[grim pilot]

Alright then

[rustic gale]

Estás en el lugar equivocado, lo siento

[pseudo ravine]

Que bom que o problema foi corrigido

[sharp cedar]

What is the solution?

[rustic gale]

«You don't have permissions to use this»
Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[warped gate]

help?

[rustic gale]

«The application did not respond»

Are you seeing this message when you use a Ticket Tool command in a channel? It may be because the bot is missing permissions in that channel.

Try the following:

1. Right-click the channel, select Edit Channel, then Permissions
2. Scroll down to Advanced Permissions and add Ticket Tool there
3. Make sure that View Channel and Send Messages are for Ticket Tool
4. Save the changes
5. In the channel, use the /debug command to check for any other missing permissions
6. If needed, go back to the Permissions menu and grant Ticket Tool any missing permissions
7. Retry using the command you wanted to use and confirm that it works properly now.

[vague cosmos]

They left. 😛

Also, that should be a tag. ^

[gilded verge]

there is $sf

[vague cosmos]

Oh, thank you!

[iron night]

Gave +1 Rep to @gilded verge

[sour lynx]

How do i make a ticket...

[pseudo ravine]

Hey there. Are you asking how to make a ticket in this server?

[sour lynx]

Nah mine

[pseudo ravine]

Have you sent the panel yet?

[sour lynx]

Idk

[pseudo ravine]

Have you setup Ticket Tool yet?

[sour lynx]

I think so?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[pseudo ravine]

Make sure you set it up!

[sour lynx]

Ahh ill try ty

Eyyy it worked thx bro

[lime dune]

Hello, how can I change the message in this place shown in the picture?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[gilded verge]

Hi @lime dune, here you can

[warm wadi]

hi

[humble sequoia]

https://nohello.net/

[jade topaz]

how to make a ticket like this

it has many options to choose

[buoyant monolith]

May someone help me with this? I did this in my old server but forgot how to do it.

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[gilded verge]

@buoyant monolith, should help you

[twin mural]

how do i add claim button

[gilded verge]

claiming is a premium feature

[twin mural]

How do i enable it

[twin mural]

How do i enable i got premium

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[twin mural]

@gilded verge is there a video cuz this is not even helping me

[gilded verge]

ou? but video isn't required for that, you just need go to your dashboard, then Panel Configs and choose Claiming, there you can enable 🤔

and please stop pinging

[twin mural]

i did and its not there

[gilded verge]

are you sure?

[twin mural]

Ohhh

[buoyant monolith]

Thank you!

[iron night]

Gave +1 Rep to @gilded verge

[twin mural]

Also this

@gilded verge

[gilded verge]

please stop pinging...

[twin mural]

My bad last ping

[gilded verge]

hm, looks like you used invalid emoji...

[gilded verge]

o, there is problem, because to Button Emoji you added text, you can't add text to this field

[twin mural]

i fixed it

[gilded verge]

if you still have this error, please check all buttons 🤔

[buoyant monolith]

How do I update my text?

I want it to look like this:

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[oblique bane]

@here how do I stop my panel from auto deleting

[cursive phoenix]

Lets not attempt to ping here/everyone they dont do anything anyways

Someone will be along asap to help you

[oblique bane]

ok

[gilded verge]

how? try to explain exactly what's happening...

[silk notch]

good afternoon, what to do if a person writes something in the form and the message is not displayed on the ticket, what should I do?

[covert swallow]

You need to tell the ticket to display it

Yours would most likely be through {create.form.1}

[silk notch]

how and what to do

[vague cosmos]

This in the embed or message when the ticket is opened.

[covert swallow]

Put the {create.form.x} somewhere in the ticket message, whereever you wnat it to appear

[frigid bear]

yo is there a way i can like make the ticket channel names preset
for example if i have two panels, red and blue. can i make it so that the tickets made from those panels are not names as ticket-0002 but rather as blue-0001 and red-0001

@covert swallow

sorry ig?

[rustic gale]

Pinging staff is considered very rude, not to mention it's against the server's rules

You can set up ticket names, but it's a premium-exclusive feature

[frigid bear]

im sorry i just join

[rustic gale]

Without ticket names, you can set up a different category for each different panel

[frigid bear]

k but can i make like a multipanel instead

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[frigid bear]

ik how u do this

can i make it so that one panel can create diff types of tickets

[rustic gale]

No

A panel is a ticket type, that's what a panel is

You can bundle multiple panels into a single message, though

[frigid bear]

yea exactly, how do u do that

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[frigid bear]

alr thanks mate

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[opal vale]

How can I change this ?

@rustic gale

[jade topaz]

Go on dashboard > message > edit pannel message

[twilit tiger]

Please help

Is it possible to auto delete the ticket after its closed? I don't want to have to manually click "delete" everytime

hello?

@safe prairie can I have help please

oh

[twilit tiger]

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

[deep crystal]

What do I need to do after passing the 2nd challenge?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

Hey there. You can disable that by going to the dashboard.

Dashboard > Panel Configs > General > Disable “Two step Ticket”

[twilit tiger]

Thank you @pseudo ravine I will try that

[iron night]

Gave +1 Rep to @pseudo ravine

[twilit tiger]

??

[pseudo ravine]

You’re welcome, glad I could help. If you have any other questions/issues, don’t hesitate to reach out again. And for next time, don’t ping the support team or send messages about help in #💬│general-chat

[twilit tiger]

ok

@pseudo ravine I meant delete not close

[pseudo ravine]

There’s no need to ping me

[twilit tiger]

oh

[pseudo ravine]

What were you exactly looking for?

[twilit tiger]

***After the ticket is closed, it deletes itself?

Is that possible?

Otherwise I will just use the "Tickets" bot

I also don't mean two step close. I mean that when you click close it deletes it.***

[pseudo ravine]

Isn’t that what I suggested?

[twilit tiger]

Ok let me see

Do you need to resend the ticket panel?????????

[pseudo ravine]

Shouldn’t need to

[twilit tiger]

ok

[gilded verge]

please make sure you used correct panel

[twilit tiger]

Huh

That was the "General Support"

"It did not auto delete"

Is this bot capable of auto deleting its own tickets?

[gilded verge]

please do something for me...
create text channel but only for you, then on this channel give access for ticket tool, then use /panel 2 command and then create a ticket and check again

[twilit tiger]

ok

thanks but theres one issue

Bruh this annoying bot

What about the dropdown tickets>

How do you make it so it closes it?

nvm

I just figured it out

[pseudo ravine]

Everything is fixed?

[twilit tiger]

Yes thanks

💀

[pseudo ravine]

[gilded verge]

//just little note: if by 'bot' you meant Ticket Tool... he isn't annoying, you just need to give some time to find everything you need ^^

[twilit tiger]

the bot I was talking about was the one that says "please say thank you, you ungrateful human"

[iron night]

Gave +1 Rep to @gilded verge

[twilit tiger]

With the ticket tool bot instead of a dropdown selection how do I do the normal one but with all the options ?????????????

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[gilded verge]

if you want buttons, then should help you

[twilit tiger]

ok

[undone junco]

Guys how do you set up a ticket panel? Like when you press open ticket or something.

[jade topaz]

how can I change these two ?

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[gilded verge]

@undone junco, please check

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[gilded verge]

and @jade topaz, one for you :3

[undone junco]

Thanks!

[iron night]

Gave +1 Rep to @gilded verge

[jade topaz]

Thank you sir !

[iron night]

Gave +1 Rep to @gilded verge

[jade topaz]

how ?

[gilded verge]

it's a reputation point which you can give by replying to message or mention someone with words like "thank you", "ty", etc...

[jade topaz]

got it

ty @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

no need second time but ❤️

[jade topaz]

Hey! How do I make a ticket ping my support team?

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[gilded verge]

Hey, please check and you need go to: Panel Configs->Ticket->Edit Ticket Message->add ping to Message Content

[jade topaz]

Thanks so much! <33

[iron night]

Gave +1 Rep to @gilded verge

[jade topaz]

When I do this, it doesn't ping the role.

It says it does but doesn't actually go through.

[gilded verge]

please show screenshot 🤔

[jade topaz]

https://gyazo.com/bc8e0458cc54f47f8d67947664316c4e
https://gyazo.com/cf0129d75332e57aa25fb1e4e5c0bc93

[gilded verge]

ah, it's because bot don't have permission to mention roles ^^

[jade topaz]

OHHH, thanks so much!

[iron night]

Gave +1 Rep to @gilded verge

[fervent saddle]

how do i add more buttons other than just the default one?

and i dont mean the dropdown either

[undone junco]

What do you mean?

[fervent saddle]

how do i add more options for people to choose

for example "questions, report user, suggest"

[undone junco]

Oh!! Like this?

[fervent saddle]

yeah. like that

[undone junco]

Em let me have a look! 😄

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[pseudo ravine]

You can follow this guide

[undone junco]

Oop. That’s it!

[fervent saddle]

oh it litteraly was just that

[undone junco]

Anyway…

[fervent saddle]

i feel silly now thank you both

[undone junco]

Don’t feel silly!

[pseudo ravine]

No worries, glad you got the help you needed. If you have any other questions/issues, don't hesitate to reach out again

[fervent saddle]

will do

[buoyant monolith]

When I edit my panel message, not all of my message fits on there, anyone know why?

[vague cosmos]

There is a character limit.

[buoyant monolith]

Oh, is there a way to bypass it?

[vague cosmos]

I believe you can with premium, but not 100% sure.

[buoyant monolith]

Ok, ty.

[jade topaz]

is there a way to close all tickets which has been inactive for 7 days

[vague cosmos]

Automations.

[buoyant monolith]

How do I change the side colour of the embed?

[vague cosmos]

Dash > Messages > Panel Message > Embed > Field Editior

[buoyant monolith]

Thank you.

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

Your welcome.

[stark needle]

i got premium and was wondering how i can edit the bot to remove the ticket tool branding

[gilded verge]

please explain what you mean by 'remove the ticket tool branding'

[stark needle]

edit the about me section of the bot and change the pfp. "remove the ticket tool branding" was listed as one of the premium perks so i assumed it was referring to that unless I'm wrong

[gilded verge]

you can't change ticket tool bot since if it's of avatar or about me, you need to be owner of this bot,
whitelabels are planned so when this will be available, then you can connect your own bot,
for now to remove ticket tool branding, with premium you can remove footer, etc

[stark needle]

ohh ok thank you!

[jade topaz]

how can I make my gold ticket look like this?

[gilded verge]

you need to buy premium via Discord Upgrade button on premium bot

[jade topaz]

I think I did

but still can't see

It looks like this

[gilded verge]

are you sure you clicked Upgrade on premium bot? i think you did this but on free bot, please check 🤔

[jade topaz]

where do i click upgrade

[gilded verge]

you need to click on bot, there will be button

[jade topaz]

it did but its asking for a payment method

i already paid for 3 months like 1 month ago

[gilded verge]

but if you need this thingy, then you need to pay for premium via Upgrade button 🤔

wait, how you paid 1 month ago?

i mean which method?

[jade topaz]

i got a code

and purchased it

[gilded verge]

ah, then premium key does not count for the bot to have this badge

so when your premium is over use the Upgrade button ^^

[jade topaz]

ah gotcha tysm have a great day

thanks @native chasm

[iron night]

Gave +1 Rep to @native chasm

[gilded verge]

im not sure who is mike but im glad i could help 😂

[jade topaz]

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[jade topaz]

x)

[sharp egret]

i left a server without closing my ticket and when i rejoined it i cant open another ticket because the max is 1 ticket. how do i fix this/open another ticket?

[gilded verge]

you need to ask admins of that server you mean to add you again to your ticket or ask them to close your ticket so you can open new ticket there

[sharp egret]

oh okay preciate it @gilded verge

[twilit tiger]

Hello I need help help pls

[radiant moss]

Hey! Would you like me to reopen your ticket and I can help you there?

[twilit tiger]

Now I need you to tell me which is better in your opinion

There are 5 different ticket panels that I have on my server. Should it be a dropdown selection or just 5 different channels

[shut bolt]

Single multipanel

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[twilit tiger]

If its 5 different channels it will allow there to be much more information for each channel, and it might not be so confusing.

But if we do 5 different channels then it means that there will lots of channels

[shut bolt]

I'm old school and prefer buttons instead of dropdown when being on computer but for mobile dropdown is better imo

[twilit tiger]

hmm

ok

that is something I am stuck on

Because I would like there to be lots of info

But at the same time I really don't like it if there is way too many channels and messy

[full cedar]

Where is the button?

@shut bolt

[pseudo ravine]

Hey there. Please don't mention the Support Team. Have you updated your Discord app?

[full cedar]

Yes

[pseudo ravine]

Could you go to the Dashboard > Panel Configs > Buttons > Create Ticket > Send a screenshot?

[rustic gale]

Chances are you enabled dropdown style but didn't actually make a dropdown menu

Disable dropdown style and send the panel again

[frigid bear]

can some1 tell me how u make this form

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[civic wagon]

@frigid bear refer to the embed above ^

[frigid bear]

alr thanks mate

thank @jade topaz

[iron night]

Gave +1 Rep to @dry valley

[jade topaz]

how do i make a bot to handle tickets

like it auto mates tickets

[rustic gale]

Did you check out the Setup Guide in #📂│information yet?

[full cedar]

How to apply for support?

[vague cosmos]

See below @full cedar

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_es: Spanish

[full cedar]

I want to answer with Arabic

Not English

[vague cosmos]

Check #📣│server-news

[jade topaz]

Hey guys, when a ticket is lodged in my Discord, It comes through, but there is no 'claim' button, and I also can't see the message that they enter when lodging the ticket. Hoping someone can help 🙂 thanks

[rustic gale]

Claiming is a premium feature, and it needs to be enabled manually.

Without premium, you can't enable it

Without enabling it, there's no claim button.

As for

the message that they enter when lodging the ticket
i'm not sure what that means. Do you mean the responses to the creation form?

If that's the case, head to Panel Configs -> Forms and enable the switch there, that says something like

Display form results as an automatic embed in the ticket message

[jade topaz]

You're a lifesaver, thank you @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[shy tundra]

how to redirect the ticket ones we close it ?

[wild spire]

panel configs > category > category closed

[shy tundra]

i want the other person to receive a message with the result.

same this one

[wild spire]

that screenshot is not TT.
However if u have premium you can enable to send transcripts by DM to the user

[eternal holly]

how to change "To create a ticket react with 📩" messages?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup, or run the </setup:1025379472167403530> command within #🤖│bot-spam to find information on how to setup Ticket Tool.

Alternatively, you can use the /setup command with Ticket Tool in your own server to setup the basics of Ticket Tool!

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[slender minnow]

@eternal holly ^

[white marsh]

Hey - I keep having this issue with 1 specific ticket, it doesn't close nor delete no matter what I do

Can't even delete it manually either

[rigid heart]

/i'm using the setup command, I've done everything, but there hasn't been any message, there's no ticket message at all

[gilded verge]

hey hey, this is problem with discord client, you can try to check on browser if you can see it there

[gilded verge]

you need also send panel to the channel, so if you created, you can use /panel command on your server

[rigid heart]

thx

[iron night]

Gave +1 Rep to @gilded verge

[white marsh]

Same issue on browser and phone

[pseudo ravine]

Does/Did anyone else have access to the channel?

[languid edge]

hello, when i put the reason and i open the ticket the reason his not write on the ticket why?

[vague cosmos]

You need to add {create.form.x} in the ticket message / embed. Where x is a number.

[languid edge]

can you tell me where i found this?

and if i need premium or not

[languid edge]

i need premium right?

[civic wagon]

Nope

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[civic wagon]

Read under "Displaying the answer"

[languid edge]

how can i change the question?

i know how it does, thank you.

[languid edge]

i can add an picture in the embed of the panel? without premium

[fallen tendon]

hello! to be able to transcript pictures, do we need to have premium? thanks!

[torn birch]

how do i create a ticket button for people to use?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[jade topaz]

hello , how can I make an auto transcript?

[pseudo ravine]

Hey there. Auto Transcripts is a Premium feature

Dashboard > Panel Configs > Transcript > Auto Save Transcript

[stuck stream]

Hello, how can i create something like this? Will i need premium?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[gilded verge]

Hey @stuck stream, if you can't see emoji , then it's free :3 please check

[vapid salmon]

hi may i ask how to settle "this interaction failed" when click on the open ticket button?

[gilded verge]

Hey, please run /debug on your server on this channel where you have problem and send link here from bot message 🤔

[humble sequoia]

━━ Peixin's inquiry has been moved to a ticket ━━

[stuck stream]

The bot isnt updated, the ticket tool panel has been updated and its way different then the old one so i cant follow

[stuck stream]

I want to know how i can do something like in the video, if anyone knows please lmk, ty

[vague cosmos]

What isn't clear?

I'm at work so will maybe disappear.

[vague cosmos]

Did you resend the Panel?

[stuck stream]

Yes, i tried following these instructions but it seems that the ticket tool panel has been updated, and those steps were for the old ticket tool panel

[vague cosmos]

If you enable this and set it up you need to resend the Panel.

[vague cosmos]

So I'm not sure what your exact problem is, as the steps are working fine.

[stuck stream]

does your ticket tool panel look like this??

[vague cosmos]

Yes.

[stuck stream]

alr, let me retry rq

[vague cosmos]

I can't reproduce it on phone to help with screenshots now but I'm pretty sure you got this.

[stuck stream]

it did indeed work but

now theres 2 of the "help & support" button

and i only created 1 panel of it

[vague cosmos]

You did select the first panel twice. See here.

[stuck stream]

oh, mb, im not rlly good at these types of things

[stuck stream]

thank you

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No problem. Going to drive now.

[keen sail]

How can I control the closing of tickets?

@severe path

Oh lm sorry

[glad gazelle]

how do i see deleted or closed tickets

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[vague cosmos]

@glad gazelle

[glad gazelle]

when i go to dashboard and then manage it wont let me

it loads and then kicks me out

[vague cosmos]

Can you do a /permissionlevel?

@glad gazelle does it say level 0?

[glad gazelle]

do i do this in the discord

shit yea it is mb

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jun 4, 2023, 10:11 AM

[vague cosmos]

Ask the server owner to give you dashboard access, see above.

[vague cosmos]

What do you mean exactly?

[keen sail]

I mean, how do I control that whoever opened the ticket cannot close it

Only the assistant or ticket controller can

@vague cosmos

[vague cosmos]

Dash> Panel Configs > buttons Edit close

Make it support team only

@keen sail

[vague cosmos]

Yes

[keen sail]

Is there anything else I do?

[vague cosmos]

Make it support team only should be fine if you did set. Those

[keen sail]

I did

it

[vague cosmos]

Should be fine then, @keen sail.

[twin goblet]

Can i access the bot panel normally as i would, if one of my fellow admins buys the Ticket Tool Gold sub?
Or it should be me strictly?

[vague cosmos]

Everyone with dashboard access can access the panel (and premium features) for the server.

[twin goblet]

Noted! Thank you

[iron night]

Gave +1 Rep to @vague cosmos

[steep veldt]

Do I have to create a ticket to report spam by md? I mean, he sent me a random server

[vague cosmos]

@steep veldt if the user is in this server open a Report ticket in #🎫│make-a-ticket.

[steep veldt]

ok

[vague cosmos]

The mods will take care of it then.

[mellow sentinel]

The bot appears to be making multiple channels per ticket, any idea why?

[vague cosmos]

Discord is having API issues, that might be causing it.

[mellow sentinel]

ahhh yeah that would make sense

[prime sage]

How to setup Ticket tool logs ?

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[vague cosmos]

@prime sage did the above work for you?

[prime sage]

Yes

[vague cosmos]

Awesome! Happy to hear that.

[mortal violet]

anyone know why some of my staff cant see tickets i have perms set up idk why they cant

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[vague cosmos]

@mortal violet see above. 😄

[mortal violet]

yes i have that set up wth trial mod mod admin supervisor and warden but none of them can see them

only owners and managers for some odd reason ive set perms within discord as well

[vague cosmos]

How are the permissions in Discord exactly?

If yu go to: Dashboard > Panel Configs > Permissions > Support Team > Edit Opened how is everything set there?

[mortal violet]

lemme check

All them are in there but only 3 that can see tickets are owner co owner and manager

[vague cosmos]

Can you send a screenshot of this?

[mortal violet]

On edit opened?

[vague cosmos]

Yes.

[mortal violet]

This is edit opened for support team roles

[vague cosmos]

Hitting the printscreen button and then ctrl+v allows you to drop a screenshot directly in Discord. 😛

Okay and how are the permissions in Discord for the ticket category?

[mortal violet]

I have them all enabled in the category

Lemme get a screenshot

[vague cosmos]

I assume the @everyone role has on view channel?

[mortal violet]

It does

The channel or category?

[vague cosmos]

Okay normally it should work. If you open a ticket, can you check the permissions for a role that gives issues?

Category, it will copy them to a channel. 🙂

[mortal violet]

Ok yeah it’s ❌ for everyone

And like open a ticket amd click roles?

[vague cosmos]

That is good and yea, one of the roles that should see it but can't should be fine.

[mortal violet]

I can add them to that specific ticket but then they can’t see new ones

Only the one I add them too

[vague cosmos]

Okay, they don't get added directly.

Can you remove every role permission (from roles that are support team) from the category of where tickets appear?

[mortal violet]

On discord or ticket tool website

[vague cosmos]

Discord.

[vague cosmos]

So it should look like this, for the category.

[mortal violet]

Did I do it right I removed it all from the catagory

[vague cosmos]

Yes. If you now open a ticket, do the roles get added for permission?

[mortal violet]

They don’t in the category but do in the ticket itself

[vague cosmos]

That is fine, but can the support team see the ticket now?

[mortal violet]

I tagged them they said no

[vague cosmos]

Okay, can you run /debug and send a screenshot of the response please?

[mortal violet]

Yes

[mortal violet]

https://discordapp.com/channels/509192800865353738/662692902245498910/1114952856794042468

Here’s the link to the de bug

[vague cosmos]

Can you send a screenshot of the response instead? I'm still waiting to become a <@&799500225579712543> so I can view those links. 😛

[mortal violet]

Ah okay yes

[vague cosmos]

That all seems fine, I'm not sure what is causing it. I'd suggest you to open a ticket in #🎫│make-a-ticket so the support team can assist with this.

[mortal violet]

Okay sweet got one made

[vague cosmos]

Awesome, they can help you for sure. Good luck!

[humble sequoia]

━━ Ethan_fire_unit221's inquiry has been moved to a ticket ━━

[jade topaz]

Hello

[humble sequoia]

@primal beacon, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[vague cosmos]

@jade topaz I'm happy to help, but I need to know what the issue is.

[hasty ginkgo]

hi

[pseudo ravine]

Hey there. Do you need any help?

[vague cosmos]

Hey, do you need any help?

[vague cosmos]

@hasty ginkgo 😄

[jade topaz]

Okay

[jade topaz]

MY english is bad
Ihave a prblem
In bot
Iwant the bot manicth the adminstor when some one open ticket

do this ............@.....

[vague cosmos]

@jade topaz what is your native language? You can ask the questions in it and I can use a translator.

(Don't ghostping), but you want to mention a user on ticket opening?

Or a role?

[jade topaz]

arabic

[jade topaz]

ok thank you

[iron night]

Gave +1 Rep to @vague cosmos

[jade topaz]

اريد ان يمنشن ادارة عندما يفتح احد تيكت

[jade topaz]

Roles

[vague cosmos]

مسكتك! اسمحوا لي أن أجيب باستخدام الترجمة من Google.

[vague cosmos]

انتقل إلى ** Dashboard ** واختر ** Panel Configs ** ثم Messages ثم ** Edit Opened Message ** هناك يمكنك إضافة معرف الدور باستخدام التنسيق التالي: <@ & ID>

[jade topaz]

can you give me exmple about id @vague cosmos

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis, and your server.

Just use the command </id:1029797400174399546> <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use the command without any option.

Examples:

Server ID: $id ➝ 509192800865353738
Roles: $id @Role ➝ @humble sequoia
Channel: $id #channel ➝ #🤖│bot-spam
User: $id @user ➝ @copper owl
Emoji: $id ➝ ![ttonline](https://cdn.discordapp.com/emojis/818757771310792704.webp?size=128 "ttonline")

[jade topaz]

Ok

[vague cosmos]

إذا قمت بإجراء "$ id @ role" فستحصل على معرف الدور.

[jade topaz]

thank you

[iron night]

Gave +1 Rep to @vague cosmos

[limpid fjord]

is there a possibility to make the tool open chanels in different numbers if tickets are opened in different panels? cause now when people open tickets from different panels thjey might get the same channel name by numbers

[vague cosmos]

Hey @limpid fjord, changing the name of a ticket is a premium only feature.

[limpid fjord]

so its not possible to get the numbers of the channels which are opened to be the next number when they are from different panels?

only by getting premium

[vague cosmos]

Correct.

[limpid fjord]

okay, thanks, i'll get them to go in different categorys then

[vague cosmos]

Wacht, je bent Nederlands? (Zag je about me) maar dan is categorieën inderdaad de beste optie.

[limpid fjord]

jup

[vague cosmos]

Je zou eventueel met votes free premium kunnen krijgen.

[limpid fjord]

ja, vind t beetje onzin om voor 8 bots ofz premium te gaan halen in 1 server 🤣

[limpid fjord]

ja maar dat zal wel voor bepaalde tijd zijn dan?

[vague cosmos]

Als je $vote doet in #🤖│bot-spam krijg je er meer informatie over. Hoe het precies zit weet ik niet, ik heb lifetime.

[limpid fjord]

thanks, zal eens kijken

thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

Geen probleem! Maar premium is het wel waard, met alles wat je krijgt.

[limpid fjord]

die bvot blijft me vragen om je te taggen 🤣

[limpid fjord]

gebruik de bot nu zelf voor t eerst, kijk altijd eerst even aan hoe t gaat met gratis versie en dan kijk ik later wel weer of k premium neem of niet

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[mild cobalt]

Bro anyone can you help me how to setup auto renaming in tickets for eg when anyone created ticket ticket name should be the nickname of that created person @limpid fjord

@mystic hound

[vague cosmos]

@limpid fjord

@mild cobalt don't ping for support.

[limpid fjord]

zag em, thanks. zal er ff naar kijken

[iron night]

Gave +1 Rep to @vague cosmos

[mild cobalt]

Bro anyone can you help me how to setup auto renaming in tickets for eg when anyone created ticket ticket name should be the nickname of that created person

[mild cobalt]

Ok

[limpid fjord]

why even would you tagg me 🤣 i don't know shit about the bot

[vague cosmos]

Sending the question twice isn't going to help you either, now you need to wait even longer for a response I already typed but removed.

Renaming a ticket (up on creation) is a premium only feature. You can rename it using /rename.

@mild cobalt

[mild cobalt]

Sorry' for repeating that message auto renaming is available in premium package bro please reply

[vague cosmos]

You can automatic name a ticket up on creation with premium yes.

[mild cobalt]

I ask automatic rename means for eg: if i created a ticket in this server its channel name is ticket number like 001 etc but i need when I created ticket or anyone it's channel name want to automatically change to his nickname it's work in premium package of ticket tool bro

[vague cosmos]

You can change the ticket name to something you want with premium up on creation, I just answerd that.

My answer doesn't change.

[mild cobalt]

Ok bro thanks one more thing how to setup that when premium package is taken. Can you tell me please.

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

Dashboard > Panel Config > Ticket > Ticket Opened Name > {ticket.user.name} should do the trick.

[mild cobalt]

Ok bro thanks 👍

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

Just tested it, and {ticket.user.name} will name the ticket based on the Discord name (in my case it would be #meg).

[vague cosmos]

No worries, did you have any other questions?

[jade topaz]

Only for premium ?

[pseudo ravine]

Yes

[vague cosmos]

@upbeat zephyr هل تحتاج أي مساعدة؟

[upbeat zephyr]

When do you need Arabs? I'm there if you need Arab support.

[vague cosmos]

Check #📣│server-news there are apps right now.

[upbeat zephyr]

Oh ty

[upbeat zephyr]

What is the reason for the closure? Is it because there is no management?

[vague cosmos]

Closure of what?

If you mean support apps, they work fine?

[upbeat zephyr]

not apps , but support

[vague cosmos]

No idea.

I don't think they'll share a reason.

[upbeat zephyr]

شكرًا لك ، لكن انصحك باستخدام العربية الفصحى ، لا ترجمة جوجل لن يفهمك احد عند استخدامها ..

[upbeat zephyr]

ok ty

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

إنه يعمل في الغالب ولا أتحدث العربية بخلاف ذلك.

[upbeat zephyr]

انا اتحدثها ، لكن مجرد نصيحة بالتوفيق

Is there a specific time to respond to apps ?

[vague cosmos]

To submit? Seven days after the message is send. 🙂

[upbeat zephyr]

oh ok

[vague cosmos]

And I believe you only get a response if you're accepted.

[gilded verge]

exactly, so if no response from Staff = not accepted

[vague cosmos]

Thanks for the confirmation!

[iron night]

Gave +1 Rep to @gilded verge

[jade topaz]

how can i make it so only support can close a ticket

ping me with a response plz

[gilded verge]

Panel Configs->Buttons->Edit Close Ticket Button->enable Support Team Only

[jade topaz]

❤️

[chilly lintel]

كيف يمككني عمل هاذا.

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[proper sage]

how to do i do this?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[rustic gale]

This is how

[proper sage]

thats not how i meant.

how this?

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[jade topaz]

I have a ticket that opened, and was blank, i try to delete the channel, it says this is not a ticket. how can i remove it

[pseudo ravine]

Hey there. There was an API issue with Discord earlier today, which caused Ticket Tool to create random tickets with nothing inside the ticket. You should just be able to delete the channel normally

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[pseudo ravine]

@proper sage Read this ^

[jade topaz]

i get the response, "this is not a ticket" so i cant delete it with ticket tool

[pseudo ravine]

You can delete it yourself though

[jade topaz]

ok, got it

[pseudo ravine]

Or ask an Admin/Owner if you don't have the permission

[radiant ledge]

How do I add options fpr what type of support they need?

[gilded verge]

im not sure how you want to do this, but you can do something like on #🎫│make-a-ticket or like here: #🆘│community-support message

it depends of what you need 🤔

[radiant ledge]

Nvm, I figured it out ^^

[weary mason]

hey

how do i make it so that the tickets are the person who opend the ticket's user name

i think i know where it goes

but no clue what i put in

[brittle osprey]

in my server it says i don’t have permission on my alt to open a ticket how do i fix that

[rustic gale]

«You don't have permissions to use this»
Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[normal axle]

I have a problem if I open a ticket I can't open a ticket

[idle flint]

If you can only open one ticket at a time, you most likely have a limit set, check two places on your dashboard:

• Panel Configs > Limits > open tickets each/all user

• Server Config > Global Ticket Limit

Both of these can be adjusted as necessary to allow however many tickets you wish.

[brittle osprey]

there’s no claim button what do i do 😭 and i want it to delete automatically

[upbeat zephyr]

هل هناك اصلا عرب يعملون لديكم؟

[vague cosmos]

Claiming is a premium feature, automations too.

[brittle osprey]

ohhhh

ok ty

[finite axle]

Gm, I was wondering if anyone knows a way to have tickets automatically close and delete themselves after 14 days, for example? 🙂

[pseudo ravine]

Hey there. Automation is a premium feature, and the maximum duration is 7 days

[finite axle]

I see, thanks Jdog appreciate u

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You’re welcome, glad I could help. If you have any other questions/issues, don’t hesitate to reach out again

[keen sail]

How do I adjust what is written in the buttons?

[vague cosmos]

Dashboard > Panel Config > Buttons

@keen sail ^

[keen sail]

what choice?

[vague cosmos]

Depends what button you want to edit. 😛

[keen sail]

@vague cosmos

[vague cosmos]

What button do you want to edit? You click on "edit button" and can edit it.

@keen sail since your question was "How do I adjust what is written in the buttons?", what I've answerd above. 😄

[keen sail]

All options entered there is no text that you put before

[vague cosmos]

What do you mean exactly by that? You can change the text, not add something before.

[vague cosmos]

So I don't understand what you exactly mean, as I told you exactly what the answer is to your question.

[steel hedge]

My community cant open the ticket @vague cosmos

[quasi oasis]

is bot down???

[rustic gale]

It shouldn't be? Are you having problems using the bot?

[quasi oasis]

yes

it just keeps saying the application's down which usually means bots down

[rustic gale]

There's no error message that says “the application's down”

Please give more details about the issue so we can figure out the cause

[quasi oasis]

i meant did not respond

[rustic gale]

Please try using the /debug command

[rustic gale]

Hmm

Are you able to grant Ticket Tool the Administrator permission?

Not permanently, just for testing

[quasi oasis]

sure