🆘│community-support

[odd star]

No, Thank you alot 🫀

[restive condor]

Thanks @iron night

[iron night]

Gave +1 Rep to @iron night

[vague cosmos]

Hey @restive condor do you need any help?

[restive condor]

I did, I scrolled up a bit and found the answer

Thanks anyway. Have a good day

[vague cosmos]

Awesome, you can always re-aska question and we'll answer it. 🙂

[dusk lodge]

i need help to get ticket tool to work

[pseudo ravine]

Hey there. How is Ticket Tool "not working", please be specific

[dusk lodge]

i need help to use ticket tool to do 1 ticket message?

[pseudo ravine]

Are you asking how to send the Panel Message so members can create tickets?

[dusk lodge]

yes

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[pseudo ravine]

After that, you can send the embed by clicking on the "Send" button in the Panel Configs

[dusk lodge]

i dont have a Panel Massage in there for me

[vague cosmos]

Did you create a panel?

[dusk lodge]

so now have i create a panel ty for helped me i understand now

thanks @vague cosmos @pseudo ravine for the help

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

thanks @pseudo ravine so you get a rep too ❤️

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You're welcome. If you have any other questions/issues, don't hesitate to reach out again

[dusk lodge]

i have it 2 times already XD

i have a Questions again

[pseudo ravine]

Sure, just state your question/issue and someone will assist you

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[dusk lodge]

most i get premium to get one embed message

?

[vague cosmos]

What do you mean by that? Also what is your native language?

[dusk lodge]

swidish/svenska

[vague cosmos]

If you want, you can ask your questions in that language, but you want more embeds in a ticket message? That is a premium feature.

[dusk lodge]

i cant do one embed messgae hmm?

[vague cosmos]

What do you mean exactly? Where? In a ticket or in a panel?

@dusk lodge do you want something like this?

[jade topaz]

Do you want it like this? @dusk lodge

[dusk lodge]

yes

[dusk lodge]

exaly

[jade topaz]

Dms.

[spiral plaza]

ty!

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[steady ivy]

How do I renew my subscription

Is there a link anywhere

[vague cosmos]

For @pseudo glen / @humble sequoia?

@steady ivy

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[vague cosmos]

If you mean something else, what exactly?

[steady ivy]

I'll just buy a brand new 12 months sub with new username and password it's going to be easier I really haven't a clue about this Bot and server stuff

[lunar solar]

Hi Billy,

Did you subscribe via chargebee in the past?

(Over the website)

[steady ivy]

No yellow beetle

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[steady ivy]

Doge I think

[lunar solar]

This server is for Ticket Tool support

Pretty sure you are in the wrong server

[steady ivy]

I asked how to renew and was advised to open a ticket

Sounds like I am

[lunar solar]

Renew premium for ticket tool?

[hybrid arrow]

Hello, is there a way to buy premium permanently?

[vague cosmos]

Not anymore.

[hybrid arrow]

That puts me off buying it if I'm honest

[vague cosmos]

Buying it via a direct payment for a longer period is cheaper, eventually @hybrid arrow.

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

- Purchases done with this method are non-refundable.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

[hybrid arrow]

no ethereum payment though

[main flower]

Hello so in one the server I help own in, when people make a ticket it doesn't show the embed part in there is also shows this thing at the bottom when we make one and I've checked to even see if their was a embed made in the panel and there is it just doesn't show up in the ticket itself

[vague cosmos]

@hybrid arrow nope.

[hybrid arrow]

ok

[vague cosmos]

Hey @main flower when does the error exactly appear? When you send the panel?

[main flower]

After I make the ticket

[jade topaz]

how do I get rid of this?

[vague cosmos]

Can always open a billing ticket in #🎫│make-a-ticket to see if something is possible.

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[vague cosmos]

@jade topaz - You're using it in a multipanel, making it appear like that.

[vague cosmos]

Did you change anything for the buttons of a created ticket?

[main flower]

Yea Ive changed it to different ones and resent the panel a while ago when it started to happen but it still does this and the embed thing 🥹

Now my owner is kinda fed up with it

[vague cosmos]

Can you send me a screenshot of a button you editted?

Because I think I know what you did wrong, but want to double check it. @main flower

[main flower]

It's this panel we just redid the server and fixed our panels

[vague cosmos]

Yes - But you get the error when you create the ticket right?

[main flower]

Yea

It's makes the ticket still and has no embed in there

[vague cosmos]

Did you change any button, expect the "create ticket"?

[main flower]

Nope all the buttons besides that one would be default for that panel

[vague cosmos]

Can you try to re-send the panel?

[main flower]

Yea I'll do that

[vague cosmos]

If it still gives an error, double check the other buttons.

Button emoji can only have an emoji and not text, you can use button text for that.

[main flower]

Ok lemme see

[vague cosmos]

Dashboard > Panel Configs > Buttons

This is how it should be.

And this how it not should be.

@main flower I can confirm that is your issue, as I tested in my test server real quick, so one of the buttons is having text at the button emoji.

Got the same error. 😛

[main flower]

I fixed my owners mistakes she didn't update the close button and it worked tysm 🥹

[vague cosmos]

No worries, happy to help! Did you have any other questions?

[main flower]

No that's all 😀

[vague cosmos]

Alright, have an amazing day!

[subtle cobalt]

What do I do when you open a ticket, for example it will be called support-(name)

I tried this: Support-{user}

But it just opening a ticket with Support-(discord id)

[lunar solar]

Support-{ticket.user.name}

or

Support-{ticket.user.nickname}

[subtle cobalt]

Thanks!

[lunar solar]

Nickname is for server profile names

Name is for Discord name

[subtle cobalt]

Ye, i can see that!
Thanks @lunar solar

[iron night]

Gave +1 Rep to @lunar solar

[lunar solar]

No worries, not everyone knows 😛

[cursive girder]

How do I use custom emojis?

[lunar solar]

As long as they are uploaded to your server you can either select them using the emoji select tool (furthest option to the right for server emojis)

or

Use the ID command

$id

[humble sequoia]

<a:ElmoFireLord:983791056413921301>

[cursive girder]

Thx

[jade topaz]

fix?

just want to know

[dusty pier]

Is there a embedded message with the bot

[jade topaz]

yes

[acoustic basalt]

Oh I had no idea about the id command lol

[gilded verge]

//note: solved in another channel

[acoustic basalt]

How does it work if you're not a nitro user if you need to see the id of an animated emoji so you could use it maybe with a webhook or a different bot?

[jade topaz]

Help

[jade topaz]

I will help

[acoustic basalt]

How?

[jade topaz]

Send server

I will give you emote Id

[jade topaz]

What do I need to look at?

@gilded verge

[acoustic basalt]

That doesn't help I wanna know how 😅

[gilded verge]

don't ping anyone, just wait for help
also, to avoid confusion, ask for help only on one channel

[jade topaz]

ok

[jade topaz]

How do i fix this please anyone I’ve done everything

[pearl needle]

hack off

[keen sail]

How do I make log tickets?

@rustic gale

sorry

[rustic gale]

What are log tickets?

[keen sail]

I mean, how do I save tickets for a specific room?

[rustic gale]

<@&832847423801262090>

[keen sail]

I mean, how do I save tickets for a specific room???

How

[rustic gale]

It's a troll, don't pay attention to them

[keen sail]

@rustic gale

[rustic gale]

Please stop pinging me, for the love of god

I've informed moderators already. They'll be dealt with

[keen sail]

Where are the supervisors, kick him out

@rustic gale can you help me?

[rustic gale]

yes i can, but you repeatedly pinging me despite the bot's warning makes me less likely to want to

It's against the rules to ping staff, in fact

[keen sail]

lm sorry

I don't know

[rustic gale]

What do you mean by saving tickets

[keen sail]

How can I save tickets?

in a specific room

Or is there a feature similar to that?

[rustic gale]

It depends on what exactly you want

Do you mean preserving the content of tickets?

[keen sail]

I want to store for tickets

[rustic gale]

Go on

[keen sail]

yes

[rustic gale]

that's what the transcript function is for

[keen sail]

i think

I am translating into English because I am an Arab and I do not understand some words

[rustic gale]

When you close a ticket, you usually see a menu like this

the Transcript button is used to create a ticket transcript

a transcript has the contents of the ticket

(it actually contains just the most recent 500 messages)

[keen sail]

This is what I mean, but where is the copied ticket saved?

[rustic gale]

In the channel you select as the transcript channel

Selecting a transcript channel is done in the dashboard, in the Panel Configs -> Transcript menu

[keen sail]

this?

[rustic gale]

Yes

[scenic plinth]

[bitter plaza]

Where can i report malicious use of the bot, eg scams? 🤔

[wild spire]

report those servers to Discord itself

[bitter plaza]

doing that for months now, nothing happens, reporting the scam accounts too, which get deleted

can you guys look into it?

[wild spire]

unfortunately we don’t control what the bot is used for by other people

its a matter that Discord needs to handle

[bitter plaza]

you could handle at least your side, the bot could leave their server or is disabled for their server...
that's at least how other bot provider do it

but now i understand why scammers start to prefer your bot when it was dyno or mee6 before

[scenic plinth]

Its not exactly difficult to alter the bot of choice or create a new server for scam related things, or whatever a person decides to use Ticket Tool for. We have zero control over how someone uses or operates their server as we don't moderate Discord or Discord servers. Like Maud stated previously, your best option is to report it to Discord Trust and Safety. Beyond that there is nothing helpful we could do in such cases.

[bitter plaza]

if i dm you both an invite to the server so you can "report it to discord" too, would you at least help me that way?

[scenic plinth]

No, as that is/can lead to Discord Community Guidelines Violations, let alone does not exactly encourage the Trust and Safety Team to help you any faster.
https://i.imgur.com/U9wyHrX.png

[bitter plaza]

that refers to misleading of discords support team...
i see i'm talking to a wall 🫠

[vague cosmos]

Discord TnS does look at reports, but it's not the best system.

[scenic plinth]

I am giving you provided information and do not appreciate disrespectful behavior. Your question has been answered, regardless if you wish to use common sense to interpret it or not as we apparently are speaking through a wall as common sense does not seem to exist. However. have an amazing day/night and let us know if you need anything else not in relation to your previous inquiry that has already been answered, thanks.

[bitter plaza]

yes, it's a hard world if you try to do the right thing

[vague cosmos]

Reporting is the only thing you can do, sadly.

[scenic plinth]

They'll get to it eventually, maybe.

[vague cosmos]

Yes, maybe.\

[mellow steppe]

How to setup Ticket tool like this?

@lime dust

[mellow steppe]

@scenic plinth @vague cosmos yk like this?

[slender minnow]

avoid pinging please

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[slender minnow]

refer to the response above ^

[mellow steppe]

Tysm

[mellow steppe]

yk how to make infinite tickets

[civic wagon]

You were told to avoid pinging the staff.

[mellow steppe]

how to get transcripts?

[slender minnow]

what do you mean by infinite tickets?

[mellow steppe]

np

[vague cosmos]

When a ticket is closed, you have a option to make those.

[mellow steppe]

okm

[vague cosmos]

Also got this solved?

[hidden crystal]

How do i get the ticket tool to ping my staff when a ticket is opened? Ive edited the message in ticket tool but its still not @ing my staff

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[vague cosmos]

@hidden crystal see above. 🙂

[hidden crystal]

Ty! I will try that

[vague cosmos]

Alright, let me know how it goes.

[hidden crystal]

Still didnt work ☹️

[vague cosmos]

Can you send a screenshot of what you got when a ticket got opened?

[hidden crystal]

The unhighlighted roles are my staff roles

[vague cosmos]

Does the bot have permission to mention those roles?

[hidden crystal]

Yup

[vague cosmos]

Can you try the role IDs?

@hidden crystal also can you double check if the bot can ping the roles?

[hidden crystal]

I will try both, ty!

[vague cosmos]

I would first double check the permission.

[hidden crystal]

Permissions were on. The role id worked. Ty!!

[vague cosmos]

Awesome! Happy that it's solved! Can I help you with anything else?

[orchid tundra]

Hello, does anyone know what variable is used to generate tickets that instead of saying Ticket 001 says 05-25-23 11:11 {user}

[vague cosmos]

I don't think you can use the time variable in a channel.

[orchid tundra]

Isn't there a way to add the opening date in the channel name?

[vague cosmos]

I don't think so

[orchid tundra]

😢

when i use the variable {time.created} it throws me that

[vague cosmos]

Not sure how it all works sorry

[scenic plinth]

That variable displays as unix as is intended mainly for ticket messages/custom commands, like below.

[teal delta]

How can I make different tickets?

[vague cosmos]

Do you mean, different panels?

[teal delta]

Such as Report Staff, Report Exploiter etc.

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[teal delta]

I'm not sure, what it's called.

[vague cosmos]

You mean, that? ^

[teal delta]

Yep

[vague cosmos]

🙂 your welcome.

[teal delta]

Also, under the panel name how can I write something-?

[vague cosmos]

Where do you mean exactly? Under the embed title?

Dashboard > Panel Configs > Messages > Edit Panel Message

[teal delta]

I apologise since Im clueless about all this, I suppose.

That's what it's called.

[vague cosmos]

That is where you can edit the panel message. 🙂

You can find Panel Configs on the left and Messages is a tab at the top. 🙂

[teal delta]

thank you!

[vague cosmos]

No worries, did you have any more questions? 🙂

[mystic prawn]

what can I do if it do this?

[teal delta]

No, thanks.

[vague cosmos]

$relog @mystic prawn

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see the steps on how to relog.

How to relog in the Dashboard.

First, you must go to the dashboard. Once you are there, click on your avatar on the top right. after you click it, you will see a button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also click here to log out immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[teal delta]

How can I have multiple button text?

[vague cosmos]

How do you mean this exactly?

[teal delta]

Multi Panels won't appear for me.

It shows one, and the others are titled " create ticket".

[vague cosmos]

Did you follow this steps?

[uneven tapir]

Hey I have a question and hope that you can help me.

When I want to open the Direct Transcript the link is wrong there isn't the Ticket URL. It looks like this: https://tickettool.xyz/direct?url=%7Btranscript_url%7D I use auto transcripts.

[vague cosmos]

Also @teal delta if you added them as multipanel, did you re-send the panel?

[teal delta]

I did, It will only show one panel name the rest are " Create Ticket", not the ones I've typed in.

[vague cosmos]

Thats how it should be?

[uneven tapir]

No instead of the Transcript URL is there the word "transcript_url"

[vague cosmos]

Can you send me a screenshot of the following:

Dashboard > Panel Config > Panel

[vague cosmos]

Does this happen if you make a transcript by hand too?

[uneven tapir]

Yes sometimes. It is also only sometimes but often with auto transcript

[vague cosmos]

Hmm, not exactly sure what is causing this. I'd suggest you to open a ticket, so the support team can assist you with this.

[uneven tapir]

Okay thank you for help

[vague cosmos]

No problem!

@teal delta are you still here? 🙂

[mystic prawn]

Please select a server you have access to manage to be redirected what can I do?

[vague cosmos]

@mystic prawn what are you in the server? A normal user?

[mystic prawn]

this

idk

[vague cosmos]

Is IT.1 the server you want to manage?

[mystic prawn]

yes

[vague cosmos]

Click the green "Manage" button?

[mystic prawn]

I clicked

than shows this

[vague cosmos]

Can you do a /permissionlevel and send a screenshot of the result?

[ivory pawn]

problem... button cloned

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[ivory pawn]

hu ?

[vague cosmos]

That is why you can't manage it. 🙂

[mystic prawn]

How I can repair

[vague cosmos]

You're using multipanels, try to follow those steps but undo it.

[mystic prawn]

I am the highest role in the server

[vague cosmos]

@mystic prawn ask the server owner to add your role as dashboard role at Server Configs.

[mystic prawn]

hmm

[vague cosmos]

Or have administrator at Discord.

[ivory pawn]

is ok, thank you

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No problem, did you have any other questions?

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[vague cosmos]

@jade topaz need any help?

Also you can run bot commands in #🤖│bot-spam.

[faint tulip]

How to make one ticket for 2 or more people?

[gilded verge]

please example of what you mean

[faint tulip]

for example you create ticket were you and your friend can write

without admin permission

[gilded verge]

if your friend isn't added as Support Team Roles or Additional Roles, then you can use /add @user command to add him to your ticket

[faint tulip]

you can use /add user command without admin permissions?

[gilded verge]

or if you want to add more than 1 person, then use prefix command, $add userid1 userid2

you can set permissions for add command in Command Configs in your dashboard, but yes, admin isn't required to use this command

[faint tulip]

what is prefix command?

[gilded verge]

prefix command: $ -unless you changed prefix in dashboard in Server Configs
slash command: /

[faint tulip]

ok

thank you

[rocky marsh]

how i can change the bot's language

[rustic gale]

Manually, message by message

There's no automatic translation

[rocky marsh]

there's no command?

[jade topaz]

i have big problem

i need activate NSFW on ticket

[gilded verge]

currently there is no way to automatically enable nsfw in tickets so you have to change it manually in channel settings

but you can vote for suggestion: <#💡│suggestions message> if you also want this feature

[jade topaz]

Even if I pay for the VIP version?

[viral basalt]

Hello! I apologize if this is addressed elsewhere... I have purchased the premium version of the bot. Is there a way that I can create log ins for other administrators to make changes if needed?

[gilded verge]

as i mentioned, currently there is no way to enable that so please vote for this suggestion if you want this feature ^^

[jade topaz]

OK 😰😔😭

[gilded verge]

Hey hey, could you please explain what you mean by create log ins for other administrators? 🤔

[viral basalt]

Of course, I am the server manage for a DayZ RP server. I would like the server owner and my assistant manager to be able to also access the dashboard in the event that something needs to be changed when I am unavailable.

[gilded verge]

ah, so generally they need to be server owner, have administrator permission, or you need to add their role to Dashboard Roles (in Server Configs) so then they can manage your dashboard ^^

[viral basalt]

Ah, thank you! I will go looki for these settings on the dashboard

[viral basalt]

So, I found where I can add the others to the dashboard. While there I noticed that I could invite the premium bot. I did that, but it wasn't working so I removed the original white ticket tool bot... still no luck and now I can't manage my server... It says "Bot Issue.... use /botswitcher" when I do this it says it failed to work

It also shows my premium subscription as canceled when I look at the bot via the server's integration menu

[gilded verge]

> you can invite premium bot but looks like before kicking free bot you forgot to change from free to premium bot and that's why premium can't work now and you have bot issue so please invite free bot again and then you can switch to premium so premium bot can work
> about canceled subscription... since you bought premium with free bot but then you kicked him, your subscription was canceled, but not deleted so you have active premium until the day you can see in your discord user settings -> subscriptions, just next time please remember to buy premium with gold bot ^^

also, now you can't undo a canceled subscription so instead of re-purchasing, please wait until your current premium ends

[tiny moth]

how do i set up command style? i cant find ticket creation.

"Under Ticket Creation, click on Command Style Options"

[rustic gale]

What page is that? That needs to be updated.

It's in Panel Configs, below the header “Panel Settings”

[tiny moth]

https://docs.tickettool.xyz/dashboard/panel-configs/command-style-tickets

i already set it up but im getting this error

New command not monitoring this channel
To see what channel is monitored visit the Dashboard -> Panel Configs -> Settings -> Command Style Tickets -> Channel to monitor for command $new

i monitored the channel i think

[pseudo ravine]

This needs to be enabled

[tiny moth]

oh wait ITS OFF?

i thought they were all on

i thought thats what the swithc looked like when it was on oops

[pseudo ravine]

No worries

[ivory pawn]

big problem

[jade topaz]

how can I remove a role from seeing closed tickets channel?

[gilded verge]

if you still have this problem, please go to Panel Configs->Buttons->Edit Close Ticket Button->and show what you have there 🤔

[gilded verge]

Panel Configs->Permissions->choose Edit closed and change to ❌ on View Channel and Read Message History

[jade topaz]

god, tysm

[dusty pier]

How to do open and close a ticket into the channel you want

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[vague cosmos]

See above.

[vague cosmos]

Enable two step close, I'm at work and can't access dashboard yet.

[dusty pier]

Ok

[teal delta]

How can I write something beneath Panel Name?

[faint tulip]

Why when i try to use this command without admin permission it says that i dont have permission to use this command ,how can i fix this

[sharp burrow]

bhaiya

ami server a notun

kindly amake ektu help korun

[gilded verge]

where exactly? please show 🤔

[gilded verge]

as i mentioned before, you can set permissions for this command in your dashboard in Command Configs ^^

[teal delta]

how can I write something like this?

I also want to name the rest of these "create ticket" however it won't let me.

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[gilded verge]

and about this... then you can change it in Panel Configs->Buttons->Edit Create Ticket Button->Button Text

[grave junco]

someone help me pls

[gilded verge]

please make sure this user's role is not blacklisted (Server Configs->Blacklist Roles)
or in Disabled Roles (Panel Configs->Buttons->Edit Create Ticket Button->Disabled Roles)

[grave junco]

Thanks

[modest badger]

hey whats the problem with storage ticket ?

[vague cosmos]

What do you mean, what problem?

[timber kernel]

The error already tells you the cause of the problem.
Ticket Tool Bot is missing permissions / channel permissions. 🙂

[rustic gale]

Try sending the panel with the /panel command in the server itself

instead of sending it from the dashboard

(it asks for “an ID”, that's just what the panel is numbered in the dashboard. 1, 2, 3 and so on)

[inland verge]

Where are

?@rustic gale

[clever ridge]

Hello, is it not possible to open different types of tickets (panel) with the $new command?

[lunar solar]

You would need to have a different channel for each

[reef torrent]

I have purchased the premium ticket tool and when I follow the steps to get it, I get that I have no active subscriptions. What can I do?

[lunar solar]

Have you clicked the sync button on your dashboard?

[reef torrent]

I will try it

[reef torrent]

I have made the upgrade from the discord from the bot button, what happens is that the purchase has been 40 minutes ago. And I still don't get anything, what can I do?

[lunar solar]

#🎫│make-a-ticket and I can take a look

Billing ticket*

[reef torrent]

Okey thnc

[mossy gate]

Panel not working? I click manage and it just refreshes

[vague cosmos]

What panel are you speaking about? What are you trying to do? Manage a server on the dashboard?

[mossy gate]

I click manage, progress bar flickers, puts me back to that page

[vague cosmos]

Can you do /permissionlevel in the server you want to manage and send a screenshot of the response?

[mossy gate]

Guessing that is why, thought you just needed manage server perms tbh

[vague cosmos]

That is required to invite bots to a server, can you ask the server owner to add a role you have as dashboard role?

Dashboard > Server Configs > Dashboard Roles

Once you have that, you should be able to manage the server via the dashboard.

[mossy gate]

Thanks it worked, appreciate it

[vague cosmos]

No problem, did you have any other questions?

[mossy gate]

Just that

[vague cosmos]

Alright, have a nice day!

[mental hearth]

Im trying to add a custom emoji to m panel. I put the :NAME: but it says this when i send the panel to my channel
Failed: `Invalid Form Body components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji`

Anyone know the proper way to use a custom emoji in my panel?

[gaunt tinsel]

make sure ticket tool is in the server the custom emoji is from

[mental hearth]

it is

[gaunt tinsel]

oh?

[mental hearth]

its a custom emoji on my server

The format is simply :EMOJI_NAME: correct?

[gaunt tinsel]

hmmm.

[gaunt tinsel]

i think it’s {emoji_name}

[mental hearth]

still didnt work

[vague cosmos]

I believe you need to use the emoji id.

I'm not exactly sure how, and can't look it up either. @mental hearth

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis, and your server.

Just use the command </id:1029797400174399546> <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use the command without any option.

Examples:

Server ID: $id ➝ 509192800865353738
Roles: $id @Role ➝ @humble sequoia
Channel: $id #channel ➝ #🤖│bot-spam
User: $id @user ➝ @copper owl
Emoji: $id ➝ ![ttonline](https://cdn.discordapp.com/emojis/818757771310792704.webp?size=128 "ttonline")

[modest hinge]

Failed: Invalid Form Body components[0].components[1].emoji.id[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji components[0].components[2].emoji.id[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

@scenic plinth Thanks for warn.

[iron night]

Gave +1 Rep to @scenic plinth

[scenic plinth]

Use this and copy/paste it to utilize an emoji.

[scenic plinth]

I have 0 idea what you are on about, but please avoid mentioning staff. The above answer was intended for "Scryptolog1st" and Meg, but will be the same answer for you.

[mental hearth]

gotta do it like this

<:EmojiName:EmojiID>

[scenic plinth]

For custom emoji inputs, yes. Other than that if the emoji inputted like that and it does not work, please try to use another emoji in place of it.

[mental hearth]

To get your emoji ID, go to https://discord.com/app

Press F12 on your keyboard while inside of your server.

Youll see something like this at the top left

Click that then click on your emoji

Youll then see a link in your F12 page that looks like this

You can see data-id

thats your emoji ID. There may be an easier way to get you emoji id. But thats the way I found.

[scenic plinth]

or just use the command that I showed instead of needing to go into inspect element and searching for the file....

[mental hearth]

ahh i didnt see that. sorry and thank you

[iron night]

Gave +1 Rep to @scenic plinth

[mental hearth]

Is changing bot branding allowed with premium?

Also, it is possible to change the name a ticket is given? I want to make the new ticket channel the name of the person who created the ticket

So insteadf of ticket0001

it would be like JohnDoe0001

[tiny moth]

can this bot take a command from another bot like if another bot sends $new @xxxx

[tiny moth]

i think youd be better off making ur own ticket bot then

theres this bot called custom command and theres public links to code u copy and paste to make ur own ticket system

and u can modify the channel name but if u know a little coding and are willing to put in some work

[gilded verge]

whitelabels are planned so we need to wait, no eta 🤔

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[gilded verge]

@mental hearth, please check both
//in last message i removed reply-ping

[gilded verge]

yes, in Server Configs find Bot and add your bot id so then Ticket Tool can respond to him

[gilded verge]

this option is already in the ticket tool so why? 🤨

[tiny moth]

oh ty

[sullen ocean]

Hello I am having issues with setting up the dropdown menu option for the bot in my server. I read the instructions on this website https://gyazo.com/793526aabc2c549c342f364c480a1e5c and followed them through. However, when I go try to set up the bot, it doesn't happen. May I have some assistance?

[gilded verge]

Hey, so you mean you can't see your server, right?

[sullen ocean]

No I can't see a dropdown menu like this one

[sullen ocean]

That's what I did

Still doesn't work for some reason

[jade topaz]

how do I add another person in the server to also be apart of tickets?

[gilded verge]

but you have some errors? im still trying to understand your problem..

[sullen ocean]

So you know that there is an instruction how to create a dropdown menu

I am requesting assistance because I followed all the steps on that instruction manual correctly and it is still in button mode and I don't want that

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[inner ridge]

i am on the cian discord and wish to ask questions but do not know how to create ticket?

[rustic gale]

Ask their staff. We can't help you with that here

[inner ridge]

ok tried no anser will try again'

[dusty pier]

Is a way I can see the command for the mineing???

[vague cosmos]

What do you mean by mineing? @dusty pier

[dusty pier]

Yes

[vague cosmos]

This doesn't answer my question, are you sure it's a thing in Ticket Tool? Do you have a screenshot example?

[dusty pier]

Like the mineing thing on here what are the commands

[vague cosmos]

What do you mean by 'mineing'? Got an screenshot with an example?

[dusty pier]

Like .work on this server

[vague cosmos]

It's another bot.

So we can't help you with that here.

[dusty pier]

No like what are the commands for it

The general commands for the work so I can get premium

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[vague cosmos]

Join their support server, and ask about it there.

[unkempt sleet]

Hi

[trim crane]

Hi

[obtuse basin]

what's the command to open a ticket on behalf of someone else?

[muted junco]

I've made a drop-down menu with a couple of different options, i've sent it into the channel and it comes up with a button at the bottom now a menu, i then found a part of the dashboard that lets you change the words of that embed to create a ticket but i cannot see how to add the delft menu, i can see this:

i just explained it

it comes up with this

and no the menu

ur not funny

[vague cosmos]

@muted junco you want a multipanel?

[muted junco]

well i want a select menu where they can pick which ticket they want and it opens, i managed to do it here but i've forgotten

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[vague cosmos]

@muted junco see above. 👍🏻

[muted junco]

tysm i forgot i had to enable it at the top with the little green select

thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No problem. Back to work now.

[harsh pagoda]

how do i get a transcript link that allows anyone with the link to view the transcript?

[vague cosmos]

$transcript

[harsh pagoda]

yeah but how do i get the link that shows the ticket history? bc whenever i press into the link and copy paste nothing happens for me 😅

[vague cosmos]

I'm currently not able to help with that, best to open a ticket. Currently at work.

[vague cosmos]

@harsh pagoda not sure if you did open a ticket and got it solved, otherwise I have time now. 🙂

[safe prairie]

Nope, he hasn't a ticket^^

[vague cosmos]

Thanks for the confirmation @safe prairie. ❤️

[iron night]

Gave +1 Rep to @safe prairie

[vague cosmos]

Hey, was your issue solved?

[obtuse basin]

yes.

[chrome hornet]

hey, how can I blacklist people from opening tickets?

[vague cosmos]

Hey @chrome hornet, you can only blacklist a role so users would need to have that role in order to stop them opening tickets.

Dashboard > Server Configs > Blacklist roles

[chrome hornet]

ok tank you @vague cosmos

[vague cosmos]

No problem, users who have that role can not interact with the bot at all.

[frank drum]

Hi, how can i put 2 button in one ticket and one button for one category and the other for another category?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[scenic plinth]

If you have no reason or do not want to help users in a respectful manner, keep out of this chat. You have zero reason to be in this chat, let alone speak to users how you were for asking simple questions.

[vague cosmos]

Hey! Can you run /permissionlevel in the server you want to manage and send a screenshot of the response you get?

[spring forum]

Ok

[vague cosmos]

You're permission level 0 what means you don't access to manage the bot from the dashboard.

Ask the server owner to add a role you have as dashboard role, which you can do here:

Dashboad > Server Configs > Dashboard roles

[spring forum]

im admin

[vague cosmos]

As a role only, that doesn't matter. Follow the steps I provided above and you should be able to manage the bot.

Because having a role just named "admin" or something does not give anything special for a bot, if it would work that way bots wouldn't be safe, @spring forum.

[spring forum]

@vague cosmos see

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[vague cosmos]

@spring forum ^

Manage server only allows you to add bots and stuff, not to manage them.

[rustic gale]

Ticket Tool does not automatically grant dashboard permissions to users with Manage Server.

Other bots do, but Ticket Tool does not.

[spring forum]

How to manage ticket tool

[vague cosmos]

I just told you what to do...

@spring forum re-read this message: #🆘│community-support message

[spring forum]

?

[vague cosmos]

The server owner needs to add any role you have - I would say the admin role - as dashboard role, then you can manage the bot.

[spring forum]

Ok thx 🥸

[vague cosmos]

No problem, if you need any more help feel free to ask. 🙂

[spring forum]

Ok

[feral gale]

Do you need ticket tool premium to edit panel messages. I spent 30M trying to edit a panel message

[vague cosmos]

@feral gale no need to ping me when you ask a question, but no?

[spring forum]

@vague cosmos now my permission level is 6

[vague cosmos]

Dashboard > Panel Configs > Messages > Edit Panel Message @feral gale
@spring forum you can access the dashboard now and manage the server.

[feral gale]

I tried to find how to edit the panel messages to me avail.

[spring forum]

Ok

[rustic gale]

After you've edited the panel message, you have to send it again using the Send button

[feral gale]

Right thanks, if you wanted all the ticket options in 1 message and like 3 different ticket options how would you do that?

[iron night]

Gave +1 Rep to @vague cosmos

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[feral gale]

if that makes sense

[vague cosmos]

Yes it does, see above. 😛

[feral gale]

Thanks. Spent way to long on this!

[vague cosmos]

No problem! We're here to help.

[feral gale]

to change the colour of the panel do you need to have premium?

[vague cosmos]

Of the embed you mean?

[feral gale]

ye

[vague cosmos]

Correct.

[feral gale]

sigh.

[vague cosmos]

Premium is worth it to get.

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[feral gale]

i'm quite confused

[vague cosmos]

That is all it offers ^~^

[feral gale]

on how to mention emoji

Manual Input Formats:

• Custom:<:name:id>or<a:name:id>
• Normal:must be the raw unicode like😄or🍓NOT the name.. eg.. 😄

Thats what it says, but how would you find the ID of a emoji?

[vague cosmos]

Custom emojis?

[feral gale]

just normal ones of discord

[vague cosmos]

Normal ones, are 😄 or 🍓.

[feral gale]

ye

i just need things such as 🆘 📝

to be mentioned in the panel message

[vague cosmos]

If you type :sos: it will show as 🆘.

[feral gale]

in the panel message?

[vague cosmos]

Yes, as it's a default Discord emoji Discord will see :apple: as 🍎.

[feral gale]

ailed: Invalid Form Body components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[vague cosmos]

You're changing the button emoji, not the panel message. Can you send a screenshot of the dashboard?

[civic wagon]

You need to literally paste the emoji there.

Not type :sos:

[gilded verge]

\🆘

[feral gale]

it's not the same thing.

[feral gale]

That works for some reason

[vague cosmos]

Yea, you were talking abou the panel message so I explained it for the panel message, not for the emoji button.

Hitting the Select button lets you choose the emoji.

[gilded verge]

because you pasted emoji, that's why it works

just before emoji, put \ sign and then you'll get what you need

[feral gale]

Aight thanks

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[feral gale]

thanks @vague cosmos

[gilded verge]

cooldown, wait 3 mins

[feral gale]

oh, ah right.

[vague cosmos]

Feel free to ping me in #💬│general-chat in 3 minutes instead. 😉

[feral gale]

cool

[magic cloak]

I read on your Twitter that you are giving away Ticket Toll Premium.
Some things I don't understand. I'm with Polish
How would I write something wrong in this message when filling out the form, I'm sorry

[vague cosmos]

You mean this Tweet? https://twitter.com/Ticket_Tool/status/1645157095170359302

Ticket Tool (@Ticket_Tool)

Giving out some Ticket Tool Premium on our Support Server, what are you waiting to join?
https://t.co/lTTpxZQW4z

Twitter · Apr 9, 2023, 8:09 PM

[magic cloak]

yes

[vague cosmos]

That giveaway was from 9 April, I'm pretty sure that is over.

[gilded verge]

powinieneś patrzeć na daty tweetów 🤔

[magic cloak]

It was not written from when to when

[vague cosmos]

Is that needed, no.

[magic cloak]

Polska?

[gilded verge]

najwyraźniej tak jak w poprzedniej odpowiedzi

[feral gale]

thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[rustic gale]

Do what exactly?

[feral gale]

Like have 4 transcript "channels" for different tickets

[vague cosmos]

You can set those up per panel, but saving transcripts automatic is premium.

[rustic gale]

4 transcript channels for different tickets requires 4 panels

4 panels can be created without premium, yes.

[feral gale]

ye how would you make a post?

in discord (irrelevant to ticket tool)

[rustic gale]

You can look up discord's support docs.

[feral gale]

ye fair enough

[rustic gale]

https://support.discord.com/hc/en-us/articles/6208479917079-Forum-Channels-FAQ

[feral gale]

Any way for the bot to just send a message

[rustic gale]

Custom commands

[feral gale]

gotchua

[rustic gale]

https://docs.tickettool.xyz/dashboard/custom-commands

[feral gale]

thanks

thanks 832864595726172162

welp.

[vague cosmos]

Using a ID doesn't work for giving a reputation.

[rustic gale]

If anyone wants to help give me rep, i won't complain

[dusty pier]

Can someone help me do the .roulette please I can’t figure it out

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[vague cosmos]

@dusty pier ^

[dusty pier]

It’s definitely in all server I don’t know what command it is

[vague cosmos]

Yes and we can't help you with it here as mentioned.

[vague cosmos]

$invite @merry blaze

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[merry blaze]

Hello I want to add ticket bot in my server

[vague cosmos]

See above :3

[merry blaze]

Thank you

[vague cosmos]

In case you want a tutorial on how to setup the bot too:

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[sand totem]

/setup

[static skiff]

When you purchase premium do you get premium features on all of your connected servers or do you pay for premium per server?

sorry if this is a stupid question as I'm sure the answer could have been found easily somewhere on the website... and I probably overlooked it

[gilded verge]

premium per server

[vague cosmos]

Do you need any help?

Because the channel is not a ticket. Can you check the first message of the channel?

@jade topaz and send a screenshot of it eventually?

[humble sequoia]

User's issue has been solved in another channel.

[vague cosmos]

It's another bot, which created the ticket.

[rustic gale]

Huh

Yeah, it's another bot

You've got two ticket bots in your server

[vague cosmos]

No. The channel (and ticket) are not created by Ticket Tool but Ticketbot

[rustic gale]

Of course we recommend you remove the other one and use only Ticket Tool

[vague cosmos]

I do agree with this, I would even suggest to pay a little bit for premium.

No worries! If you need more help in the future you are free to ask us here!

[feral gale]

is there any way to when ticket tool creates a ticket channel it's named something different?

[vague cosmos]

Yes, but that is a premium feature.

[feral gale]

right.

thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No problem, can I help you with anything else?

[feral gale]

no it's fine thanks

[analog mango]

can i make a time, when who create the ticket if he didn`t answer should the ticket close?

[vague cosmos]

Hey @analog mango, you can do this with automations, but this is a premium only feature.

[analog mango]

aight, ty

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No problem, did you have any more questions? 🙂

[analog mango]

At the moment nah ty

[clever flume]

guys I have invited my friend In a server but the invite tracker isn't counting it

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[vague cosmos]

Ticket Tool doesn't track invites. 😉

[vague cosmos]

If you mean the Discord built-in tracker, works only with permanent invites. 🙂

[red knot]

Подскажите, как сделать . Чтоб при создании заявки , пинговались все модераторы ?

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[wild spire]

{roleID} 👆🏻

[red knot]

спс

[wild spire]

ne problema 👍🏻

[wet radish]

/setup

[vague cosmos]

@wet radish hey, do you need any help?

You can run the /setup command in your own server to setup @pseudo glen.

[keen crag]

how can i add a role that can respond to the tickets?

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[vague cosmos]

@keen crag see above. 🙂

[vague cosmos]

Hey @eternal pilot saw your message in #💬│general-chat.

Can you do a /permissionlevel in the Discord server you want to manage and send a screenshot of the response? 🙂

[viscid needle]

how can i add a person that can respond ticket?

not role

[vague cosmos]

/add <user>. @viscid needle

[viscid needle]

lemme try

[vague cosmos]

It allows you to add a user to a ticket, adding them to every new ticket can only with roles.

[viscid needle]

ohh

okey brother. ty

[vague cosmos]

No worries, can I help you with anything else?

[viscid needle]

it s okey brother ty

[ornate hound]

hello

[vague cosmos]

Hey @ornate hound, do you need any help?

[ornate hound]

i hope so not sure this is right place to go to

[humble sequoia]

@ornate hound, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[ornate hound]

ok i am trying to get some in in pahas shop i cant get find any one on the server to help me out

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[vague cosmos]

Not something we can help with, as you can see above.

[ornate hound]

oh ok

not sure how i can contact them

[vague cosmos]

Neither do we.

[inland meteor]

Hello

[vague cosmos]

Hey @inland meteor, how can I help you?

[inland meteor]

The bot can’t remove permission from ticket owner when I close ticket ( because I didn’t give him administration) how to fix that without give him that permission

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the category permissions, you can got to your Channel List ➞ Select Category ➞ Options ➞ Permissions ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[vague cosmos]

The bot requires the above permissions, @inland meteor.

[inland meteor]

To the ticket categories or only his role?

[vague cosmos]

Role should work.

[inland meteor]

Alright I will give and check to tell you

[vague cosmos]

Awesome!

[inland meteor]

What is read channels ? You mean view channels ?

[vague cosmos]

Yes, so the bot has access to view them.

[inland meteor]

Okey

Thanks it’s really work ❤️..

[vague cosmos]

No problem, can I help you with anything else?

[tiny moth]

can i make a new ticket with 2 people

[vague cosmos]

Hey, you can use the /add command to add someone to a ticket.

[tiny moth]

like for example $new @[[][]@[[][]

or do i have to use $add

[vague cosmos]

If you create at ticket, $new @Meg#1337, you can add someone by doing /add @cre#2507.

[tiny moth]

alright thank you

[vague cosmos]

No worries, can I help you with anything else?

[honest dome]

can someone help me, i want my description to say something else instead of "welcome to #emma" how can i fix that?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[vague cosmos]

Woops, not that one but it's over there and then ticket created message.

[plain surge]

The ticket messages is now under Ticket or Messages

So they won't find it in the same place now after the dashboard update

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[plain surge]

Go here @honest dome

[honest dome]

Okayy ty!

[vague cosmos]

Oh thanks.

[iron night]

Gave +1 Rep to @plain surge

[plain surge]

Ticket

Top right

[honest dome]

Ah gotcha tysm !

[autumn acorn]

Dom

[vague cosmos]

@autumn acorn hey, do you need any help?

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[autumn acorn]

no thanks
I want to ask him because he is fluent in Arabic 🙂

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

I can use a translator to help you, I'm pretty sure we can do it that way. 🙂

[autumn acorn]

Not a question about the bot

[vague cosmos]

Still, feel free to ask it. 😉

[plain surge]

Feel free to send the question here

[autumn acorn]

اسمع فيه سؤال عن التقديم اضن في اخطاء , او انا ما فهمته تقدر توضحه لي بدون اعطاء الجواب طبعا توضيح بس

[plain surge]

للاسف الأسئلة فى التقديم غرضها انك تجاوب على اللي فهمته. هذا يساعدنا فى تقييم الشخص

[autumn acorn]

تمام مشكور

[plain surge]

العفو

[jade topaz]

my friend dont have permision to create ticket, where i can click and add his permission?

[vague cosmos]

Hey! Do you have any blacklisted roles on the dashboard?

[jade topaz]

nope

[vague cosmos]

Can you check: Dashboard > Panel Config > Buttons > Create Ticket > Is anything disallowed/support team only there?

Make sure that both are empty, @jade topaz.

[jade topaz]

i fix it

[vague cosmos]

Amazing!

[jade topaz]

thanks for help

[vague cosmos]

No worries, can I help you with anything else?

[jade topaz]

nope

[gilded remnant]

how to i stop member for closing a Ticket??

[vague cosmos]

Hey @gilded remnant, dashboard > panel config > buttons > close ticket > Make the close button support team only.

[gilded remnant]

oh thank you 😄

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No worries, can I help you with anything else?

[gilded remnant]

Yea do you know can go in sequence for example it will start off by asking you for your discord username

[vague cosmos]

before you open the ticket, like this?

Or did you mean something else, @gilded remnant.

[gilded remnant]

yea

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[vague cosmos]

🙂 that should do it.

[gilded remnant]

will it work with the ticket??

[vague cosmos]

The questions are being asked before you can create the ticket.

And this is how it would look like.

[gilded remnant]

yea like that

[vague cosmos]

Yea, see this on how to set it up.

[gilded remnant]

kk thank you again

[iron night]

Gave +1 Rep to @vague cosmos

[ebon flame]

How do I do this?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[vague cosmos]

No worries, happy to help.

@ebon flame is the above clear for you? 🙂

[ebon flame]

I’m trying to understand 😂

But its ok thanks

[vague cosmos]

If something isn't clear feel free to ask.

[frosty monolith]

I hit "Manage" on a discord I'm Administrator for. I originally set up the bot on the discord but now I can set-up anything

[lunar solar]

Can you do:

[frosty monolith]

It just refreshes when I hit manage

[lunar solar]

/permissionlevel

And send me the result

[frosty monolith]

Will do

[vague cosmos]

Can we get a tag for this, including small information about the permission level + how to fix it? It's something I see often the last days.

[frosty monolith]

It doesn't respond at all

It use to

[lunar solar]

You’ll need to give ticket tool permissions to that channel for it to talk

[frosty monolith]

It does

[lunar solar]

In the channel settings

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the category permissions, you can got to your Channel List ➞ Select Category ➞ Options ➞ Permissions ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[frosty monolith]

I made a new channel and added it again as it's own role, it has me at 0 now for some reason

[lunar solar]

Yeah so you are not a true Discord admin

Get your owner to setup some dashboard roles for you

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

May 28, 2023, 8:57 PM

[frosty monolith]

Wonder how it got messed up, I'm the one that set-up the bot and added it originally they must have changed a role

[lunar solar]

Ye sounds like it

[gilded remnant]

where can I find the thing like {uses} <--

[humble sequoia]

Supported Variables

- Note: Remove the ! from all of the variables for proper work

{!server.name} ➞ Name of the server
{!server.id} ➞ ID of the Server
{!server.icon} ➞ Direct URL to the Server's Icon
{!server.banner} ➞ Direct URL to the Server's banner, if available

{!channel} = <#channel> ➞ Channel link of the current channel
{!channel.name} ➞ Name of the current channel
{!channel.id} ➞ ID of the current channel

{!author} = <@user> ➞ Mention of the user triggering this message
{!author.name} ➞ Name of the user triggering this message
{!author.id} ➞ ID of the user triggering this message
{!author.nickname} ➞ Nickname of the user triggering this message
{!author.icon} ➞ Direct Url of the profile picture of the user triggering this message
{!author.tag} ➞ 4 digit tag (discriminator) of the user triggering this message
{!author.full} ➞ username + 4 digit discriminator of the user triggering this message```
```diff
- Note: The variables below are meant to be used within ticket messages, or tags triggered within tickets

{!panel.count} ➞ The current count number of the panel 
{!panel.name} ➞ The name of the panel
{!panel.ticketLimit} ➞ The current limit of the panel

{!ticket} = <#channel> ➞ Channel mention of the ticket
{!ticket.id} ➞ Channel ID of the ticket

{!ticket.user} = <@user> ➞ User mention of the ticket user
{!ticket.user.name} ➞ Name of the ticket user
{!ticket.user.id} ➞ User ID of the ticket user
{!ticket.user.nickname} ➞ Nickname of the ticket user
{!ticket.user.icon} ➞ Direct Url of the profile picture of the ticket user
{!ticket.user.tag} ➞ Tag / Discriminator of the ticket user
{!ticket.user.full} ➞ Username + Discirimator of the ticket user```

_ _

_ _

Additional variables

Roles can be either
{@role name} or {role ID}

{create.reason}
{claim.reason}
{close.reason}
{delete.reason}
» Reasons for a given action

Transcript Variables

{!ticket_name} ➞ Name of the ticket
{!panel_name} ➞ Name of the panel
{!transcript_url} ➞ File link of the transcript

Hide Link under blue text:

[Click me](https://tickettool.xyz) ➞ Click me

Time Variable
Sends the current unix time in seconds. Optionally add or remove seconds

<t:{!time?m=+43200}:R> ➞ <t:1685351417:R>
<t:{!time?m=-43200}:R> ➞ <t:1685265017:R>
<t:{!time}:R> ➞ <t:1685308217:R>

_ _

<t:1641006000> ➞ <t:1641006000>
<t:1641006000:f>➞ <t:1641006000:f>
<t:1641006000:F> ➞ <t:1641006000:F>
<t:1641006000:D>➞ <t:1641006000:D>
<t:1641006000:d> ➞ <t:1641006000:d>
<t:1641006000:t> ➞ <t:1641006000:t>
<t:1641006000:T> ➞ <t:1641006000:T>
<t:1641006000:R> ➞ <t:1641006000:R>
» You can use https://hammertime.djdavid98.art/ to create custom dates/times

[lunar solar]

https://docs.tickettool.xyz/dashboard/panel-configs/supported-variables

[gilded remnant]

thanks

[iron night]

Gave +1 Rep to @lunar solar

[frosty monolith]

So the owner added my role to the Dashboard

But it still has me at 0, I'm not sure what else they need to do is there a video for them to use to know what steps to take? @lunar solar

oh whoops

[meager belfry]

Hello Ladies, where to find on dashboard to edit the private thread opening message?

[halcyon pilot]

hello, need help plz

how can i end it and add it to the current channel

please need help as fast as possible.

[rustic gale]

Try the /panel command

Try /panel 1

[halcyon pilot]

ohhhh ok it works. thx 😄 @rustic gale

[meager belfry]

thoughts on mine? #🆘│community-support message

looked at all options and dont see a way to edit the threads initial message, if confirmed not present then ill report it as a bug

[lunar solar]

It's just the panel message or ticket message depending on what you need

[meager belfry]

unfortunately doesnt seem that way

[lunar solar]

Do me a favour and raise a ticket so we can see why it's not working for you

#premium-tickets

[meager belfry]

its still up for me, refresh?

lol yeah its gone now

look what youve done 😄

[lunar solar]

It's back

and it's gone

sadge

we will wait 10mins and then if still broken I will msg the correct people

what for

[scenic plinth]

No idea who in the right mind would rightfully try to admit or fake DDOSing the site but here we are

[meager belfry]

lol what a guy

[solid stream]

Yeah.. some people got nothing better to do lol

and yes.. my hosting website host is shit and can't handle like any amount of traffic.. but cloudflare stops ddos attacks after 10 minutes and the amount people actually need to use the website isn't enough to warrant doing too much more.

[dusty pier]

How do people come up with custom commands???

[pseudo ravine]

Hey there. Are you asking how to make a custom command?

[dusty pier]

Yeah

I just don’t get how people come up with them

[humble sequoia]

Custom Commands

Custom Commands are used to send a predefined response to your channels. Commands will only respond if the command itself is used, it will not function if you put the tag into a sentence.

To create commands, go to: Dashboard > Custom Commands > New. After creating and naming one, you can edit the command trigger and behaviors. Tap on the edit message button to edit the response of the command.

[high marten]

اهلاً بك في فوري ستور ، تفضل حدد طلبك وسوف اساعدك في الوصول الي طلبك بأني استدعي لك رتبة السلعة المطلوب ، ان لم نجد ردٍ منك خلال ثلاثون دقيقه سوف يتم اغلاق التذكرة تلقائيا

اهلاً بك في فوري ستور ، تفضل حدد طلبك وسوف اساعدك في الوصول الي طلبك بأني استدعي لك رتبة السلعة المطلوب ، ان لم نجد ردٍ منك خلال ثلاثون دقيقه سوف يتم اغلاق التذكرة تلقائيا

[dusty pier]

What’s this

[high marten]

مرحبًا!

[dusty pier]

???

[pseudo ravine]

هل تحتاج أي مساعدة؟

[dusty pier]

?????????

[pseudo ravine]

Arabic

[dusty pier]

Ok

[vague cosmos]

@high marten هل تحتاج أي مساعدة؟

نظرًا لأنك لم تعط ردًا على Jdog.

[ebon flame]

Can you speak Arabic?

[vague cosmos]

With a translator, yes @ebon flame. So if you need help, just ask me and I'll do my best.

[ebon flame]

كيف استطيع فعل هذي؟

لأنني لم أفهم المكتوب بالأسفل

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[vague cosmos]

إذا كنت في Dashboard ، فانتقل إلى Panel Configs. هناك تنقر على Dropdown Style ، وتأكد من تمكين اختيار النمط ثم يمكنك إعداد القائمة المنسدلة.

ضمن عناصر القائمة المنسدلة ، يمكنك وضع العناصر التي تريدها في القائمة المنسدلة. لا يجب إضافة اللوحة التي تستخدمها لأنك تحصل عليها مزدوجة.

@ebon flame

[ebon flame]

How much can I add an item to the ticket? Without the premium

[vague cosmos]

I believe the default Discord limit is 20.

[ebon flame]

Thank you so much , I understand now 🤍

[vague cosmos]

No problem! If you need any more help let us know. 🙂

[lofty obsidian]

One message removed from a suspended account.

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[vague cosmos]

@lofty obsidian see above. 🙂

[lofty obsidian]

One message removed from a suspended account.

[vague cosmos]

Normal works it too for.

[ebon flame]

Can I activate the cailm ticket without Premium?

[vague cosmos]

No, claiming is a premium only feature.

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[vague cosmos]

I miss-readed that @ebon flame but claiming is premium only... Was doing some other stuff too. Sorry.

[wind sandal]

Is there a way to allow the ticket creator to add people to the ticket without giving them a specific role?

I guess I could allow channels but the ticket tool creates a new channel for each ticket so I'd have to go to the dashboard and edit it for every new ticket

[vague cosmos]

Hey @wind sandal this is not possible for a user, but only for a role.

You can always make a suggestion for it in #🤖│bot-spam, using s!suggest.

[humble sequoia]

Ash Tp's issue has been solved in another channel.

[true iron]

How can I do this?

Write in the embed

[gilded verge]

1 or 2 ?

[true iron]

How do I write inside the embed ticket?

[gilded verge]

but you mean panel message or message in ticket?

[true iron]

Above the open ticket button

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[gilded verge]

this should help you

[honest dome]

how do i change who can be in the tickets automatically?

like certain roles, can someone help please!

[pseudo ravine]

Hey there. You can add a Support Team role on the Dashboard. Dashboard > Panel Configs > General

[honest dome]

Got it thank u!

[pseudo ravine]

You’re welcome, glad I could help. If you have any other questions/issues, don’t hesitate to reach out again

[pure ore]

السلام عليكم

كيف اعدل اختصارات delete و close

@pseudo ravine

[pseudo ravine]

Please don't ping for support

Are you talking about the buttons?

[pure ore]

How do I edit the delete and close

abbreviations

[humble sequoia]

Buttons

Buttons within Discord can have multiple functions and are used to control your tickets. With Ticket Tool, you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

With the Panel Config V2 Editor, buttons don't have their own place anymore. Now buttons can be found under the message settings for each message that has a button!

Example: The Close and Claim Buttons are on the Ticket Message. Therefore, you can edit the buttons under Ticket > Edit Ticket Message. The buttons are below the message editor.

[pure ore]

abbreviations

[pseudo ravine]

Command aliases?

[pure ore]

yes

[pseudo ravine]

I don't think you can edit them, but I could be wrong

[vague cosmos]

@jade topaz > Dashboard > Panel Configs > Buttons > Close Button (Edit) > Make sure it's Support Team only and add allowed roles.

#💬│general-chat is not a support chat. 😉

[jade topaz]

thx

thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[jade topaz]

@vague cosmoshow do i get subscriber role on server

[vague cosmos]

No worries, you can also disable the $close / /close command (make it support team only).

Dashboard > Command Configs > Close

[vague cosmos]

Fixed that, thanks for becoming a Premium Subscriber!

[iron night]

Gave +1 Rep to @split garnet

[jade topaz]

@vague cosmosI want her to send a dm after closing the ticket, I set it, but she does not send a message

[vague cosmos]

No need to ping me on every message, I'll see it.

Dashboard > Panel Config > Transcript

Make sure that Direct Message Transcript is .

[jade topaz]

I didn't want anything like this

[vague cosmos]

It's something you can't remove.

[jade topaz]

i wanted something like this

[jade topaz]

He should send an embed message from dm like this

[vague cosmos]

Oh, I'm not sure if that is possible to DM.

[jade topaz]

possible

look

but it doesn't work

[vague cosmos]

Panel Config > Messages > Edit Closed DM

Make sure that the user has DMs turned on, to send the DM.

[jade topaz]

yes dm is open but it doesn't

[vague cosmos]

Did you save it? Can you open a new ticket and try it again?

Also are you sure DMs are turned on?

[jade topaz]

yes

[vague cosmos]

DMs still don't send?

I can confirm it doesn't work, not sure if this is a bug.

I'd suggest you to contact the support team for this making a ticket in #🎫│make-a-ticket or #premium-tickets, @jade topaz.

Did you have any other questions, I can help with?

[dusty pier]

Only if I can help I would but I don’t even know the bot myself

[vague cosmos]

@jade topaz hey how can I help you? 😄

Heya!

Can you check the settings for the Add command under Command Configs on the Dashboard and are they getting an error?

You can leave that empty, since a ticket will always create a new ticket.

I would suggest to add your staff under allowed roles and it should work. 🙂

Yes, that is correct.

[vague cosmos]

@halcyon gale what do you need help with? Maybe I can help you here. (Saw your message in #📈│reviews)

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No problem, it's okay for a thank you. 😉 Did you have any other questions?

[vague cosmos]

Can you try to disable support team only?

You see the at the top, saying Support Team Only? Turn that off and see if it works then.

I don't think so, since you set allowed roles.

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No problem! I'm heading to bed soon™️ so I wont respond then.

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[vague cosmos]

@halcyon gale this is a basic guide on how to use the bot, including a invite.

Going to bed now.

[flint socket]

Is there a way to make the ticket tool assign a role when the user opens a ticket?

[pseudo ravine]

Hey there. You can make Ticket Tool assign a role when the ticket is claimed, but not when the ticket is first opened. Note: Claiming is a premium feature

[stray canopy]

Any idea why one server works but another doesnt?

[gilded verge]

yep, because bot don't have these permissions in your channel settings:

but since he has global perms for roles and channels, just give him permission send messages on your channel

[stray canopy]

thanks so much, i just gave it the perms it asked

Thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[merry river]

hi, i try to add more button, but it's always back to 5, is there anything i can do with this?

[pseudo ravine]

Hey there. 5 is the maximum amount

[merry river]

me premium :'))

i just bought

i saw in other server have 7

[pseudo ravine]

Did you redeem the premium?

[merry river]

OHH, lemme try

where is the key btw

[pseudo ravine]

Also, was there 7 buttons in one row?

[merry river]

umm

[pseudo ravine]

You bought it through Discord, I don't believe there is a key

[merry river]

so what should i do

sync?

[pseudo ravine]

They aren't all in 1 row, they're in 3 separate rows

[merry river]

ok leave it for now, but what should i do with the redeem thingy

[pseudo ravine]

It seems like you've already bought and redeem Premium through Discord

You clicked on Upgrade through here right? Or through the App Directory?

[merry river]

yuuh

[pseudo ravine]

Then you should be good to go

I believe

[merry river]

ok now next issue, how to add more button

[pseudo ravine]

You need to add the panels to the Attached Panels (Multi Panels)

[merry river]

i did, but can't add more button :'))

[pseudo ravine]

You can only have 5 buttons in a row max

So it'll show 5 buttons in a row, and then the other 2 buttons in a separate row

[merry river]

i completely lost, ok lemme try again and back here if i lost again

[pseudo ravine]

Sure, no worries

[pale belfry]

May someone pls set up my ticket tool for me in my sever pls

[rustic gale]

If you can't add more buttons, that's likely because you don't have more panels

Create more panels and then you can add them too.

[crimson mirage]

Hello
Often ticket give The highest three ranks in the server and I do not know the reason

[merry river]

issued resolved. tyvm

[rustic gale]

That's likely because you added those roles to the Ticket Opened Roles

(in Panel Configs -> Ticket)

Check that they're there, and remove them if so

[crimson mirage]

May be i will check

No there is no roles in tickets open roles @rustic gale

[rustic gale]

What's your server's ID

[crimson mirage]

1011958674765393981

[rustic gale]

It's in Ticket Claimed Roles

(in Panel Configs -> Claiming)

that's why the bot is granting those roles

remove those roles from there

[crimson mirage]

Done thx

Thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[vague cosmos]

@jade topaz

We can't help you with a hacked server.

[vague cosmos]

Read this

Best you can do is contact Discord support.

But I'm wondering how your server got hacked.

[sonic sphinx]

Hello, please tell me how to ping the role?

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[vague cosmos]

@sonic sphinx ^

[sonic sphinx]

Thanks bro

thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No worries. 🙂

[vague cosmos]

Is this the panel users see where they can create a ticket?

Dashboard > Panel Config > Messages > Edit Panel Message

See above, there you can edit it.