🆘│community-support

[timber kernel]

I don't think so, but not 100% sure.

[void hound]

How do I invite the premium bot? I just paid for it?

[timber kernel]

Here you go:

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[void hound]

I never received a key tho how do I find the key?

[timber kernel]

You already have premium enabled 🙂
It shows in your premium status as you see in you screen. -> Linked subscription

You only get a key if you paid via direct payment.

[void hound]

Okay

[timber kernel]

One more thing.
Do not kick the white ticket bot after you switched to the gold one.

If you bought premium through the white bot, it need to stay on your server.

[void hound]

So I still didn’t get answered? How to invite the premium bot?

[timber kernel]

Here is a link.

The blue "here"

That is the invite link.

https://discord.com/oauth2/authorize?client_id=722196398635745312&scope=bot&permissions=805432400

[glass swallow]

i've gone to panel config on the web then what

[timber kernel]

You click Dropdown Style
Enable it
Add the dropdown items below.

You may need to create your panels first.

To have everything ready.

[glass swallow]

how do i create a panel

[timber kernel]

The green/white "+" on top right:

[glass swallow]

ok so i have created it what do i do now

[timber kernel]

You add them here:

Panel Configs -> Dropdown Style

[glass swallow]

can you edit panel names

[timber kernel]

Yes, the rename button:

[glass swallow]

ok thanks lol

[iron night]

Gave +1 Rep to @timber kernel

[glass swallow]

I have done it what do i do now

[timber kernel]

Send the panel to the channel (send button)

[glass swallow]

ok thank you alot

[iron night]

Gave +1 Rep to @timber kernel

[timber kernel]

You are welcome

[ebon hull]

.

[quartz orbit]

الدعم العربي

[robust sandal]

Arab Support

Arabic (ar) → English (en)

[quartz orbit]

Where ticket support Arabic ?

[rustic gale]

#🎫│make-a-ticket

[quartz orbit]

Is close

[wild spire]

it opens again tomorrow

[quartz orbit]

Ok

[deft grove]

I know we can use multipanels for the ticket-create message, but can we use them inside the ticket itself?
I want to make a custom button that will send a message when the support team clicks it.

[wild spire]

unfortunately no, just create a custom command with a tag for your support team to use

[deft grove]

Thanks

[boreal idol]

How can I add the bot to my server?

@humble sequoia

[candid spear]

Hey
I was curious to know about to get this thing done.

When user close the ticket it is moved to closed category. Is thier any system that it can be auto deleted after user closes the ticket. Because discord allow 25 channel only in 1 category so after that category fills up the closed ticket will overflow among servers.

[tacit gust]

Hi! When tickets are being issued, they all move to the top of the server and its bugging me out! When I check my the category I want to have my tickets issued at, and when I check the panel and try to issue a ticket, it says that the category is at its limit. I have two ticket formats online on my server, and I was wondering if there was a limit issue. Can someone help me?

[candid spear]

Discord limit the channel in per category.
So you need to close the ticket to avoid overflow

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[rustic gale]

@tacit gust Please check the above

[rustic gale]

Head to Panel Configs -> General and disable Two Step Ticket

This will cause tickets to be immediately deleted when closed.

[candid spear]

Alright Thanks

[glass swallow]

how can i make it so the ticket is made in the same channel

[idle flint]

Are you meaning you want the ticket to be "created" within the same channel as where your panel is?

If that is the case, it is not possible. Tickets take the form of individual Discord channels, each ticket occupying its own channel.

[glass swallow]

Ok thanks

[iron night]

Gave +1 Rep to @idle flint

[worn olive]

Hi, for some reason I cannot open more then 1 ticket at a time, how do I solve this?

[timber kernel]

Check the limits here:

If this is not helping, also have a look at the global limits:

[worn olive]

Still won't work, both the settings are put on a high number. It will only allow on ticket open at a time

[rustic gale]

If your dashboard has more than one panel, make sure you've edited the settings for the correct panel.

[pure echo]

someone know how i can add a confirm message to open a ticket?

[kindred prawn]

how we can make "autodelete" closed tickets?

[rustic gale]

Depends what you mean by that

If you mean immediately deleting tickets when closed, instead of keeping them as closed tickets, then you want to disable Two Step Ticket in Panel Configs -> General.

If you mean scheduling a delete when the ticket is closed, that's done with automation and it's a premium feature.

If you mean mass deleting your existing closed tickets instead of having to delete them one by one, the server owner can do it with the /purge command.

If you mean something else, please clarify and we'll help

[worn olive]

No, only one panel

[worn olive]

The actual problem is that, it shows people do not have permission to open a ticket, and if people with admin open, it will only let one be open.

[rustic gale]

Can you find the server's ID please

[timber kernel]

It seems you only allow the support team to use the create ticket button (see screenshot).
And also you did not configured any support role in general settings.

[rustic gale]

This seems to be the case

You set the Create Ticket button to Support Team Only, in other words, only staff can make tickets

and you set a disabled role for it. Users with that role can't create tickets

[worn olive]

Ah, thank you!

[timber kernel]

np
But please don't use the everyone role as support team role.
Better is to add your mods there and uncheck the "Support Team only" for the create button

[worn olive]

Yes, but it won't let us see the option of "Create Ticket"

So we can't set it to everyone

[rustic gale]

What do you mean it won't let you see the option?

[worn olive]

There isn't anything labeled as Create Ticket

Wait, I'll send a screenshot

[rustic gale]

That's the Command Configs menu in the dashboard.

[worn olive]

It isn't in Panel Configs either

[rustic gale]

That's for setting up permissions for commands. Why would you look for the Create Ticket button there?

[worn olive]

I don't know, we had someone to fix our tickets but they left

So I don't really know what to do

[rustic gale]

What you have to do depends on what you want to achieve.

What's the problem that needs fixing?

[worn olive]

Nothing now, it's fixed

[rustic gale]

Is everything working correctly for now?

[worn olive]

Mhm

Thanks

[rustic gale]

Sounds good, let us know if something else comes up.

[tacit burrow]

hello everyone i forgot how to mention a role or user directly in the panel (embeed) what's the prefix plz ? tyy

[pure echo]

someone know how i can add a confirm message to open a ticket?

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[timber kernel]

[tacit burrow]

thx

[iron night]

Gave +1 Rep to @timber kernel

[timber kernel]

That is not possible afaik

[normal jacinth]

Do you know how tickets are ordered if multiple are opened in the same second? like are they ordered alphabetically, according to ASCII, or another way?

[lost storm]

Hello guys do you know how I can make on the ticket bot de modular formulare

[scenic plinth]

They are opened in a queue, whatever comes first it appears at the bottom of the category first.

[lost storm]

Can you help me I want this

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[normal jacinth]

Ok! Is there any kind of overflow where they get ordered in any specific pattern if there are alot of them all at once?

[scenic plinth]

If they overflow, they get ordered the same way. Assuming you have a category set, it goes until you fill up that category in the order Ticket Tool receives the request, once it runs out of available space or categories it stacks them at the top of the server in the same order.

[normal jacinth]

Ok thank you! I appreciate it!

[iron night]

Gave +1 Rep to @scenic plinth

[cosmic prairie]

Is anyone else’s ticket bot offline?

[scenic plinth]

Everything appears fine at the moment, so no.

[scenic plinth]

Currently restarted a few servers, if your server appears offline for a short term, it should be back up momentarily.

[limber portal]

If ticket tool is kicked how long will it remember it’s settings for?

[shut bolt]

Forever

We don't delete em

[limber portal]

Thats useful lol, thanks

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

[trim hinge]

Does anyone know how to make forms but for each one it is seperate?

[humble sequoia]

━━ moved to ticket ━━

[acoustic depot]

hi i have asupport team i want to manage tickets. how do i add them?

i added this in but when i made a new ticket i couldnt see the "Vision work staff" in the ticket

[harsh spear]

في عرب

ابغى مساعدة

@brazen anchor

[analog garden]

What if our premium expires? Will the buttons in the ticket message stop working?
I just wanna edit message with premium feature and keep everything as it is.

[sweet flint]

can have mutiple panels with command style tickets?

i have 3 panels name 1 , 2 and 3

anyone know the command to open each type of ticket?

[lone summit]

Hey, is it possible for when someone joins a server a ticket automatically opens with a message with the new joiner?

[smoky shoal]

no, you can manage it like when someone joins a server they only see the ticket panel channel (forcing them to create a ticket, and when they create a ticket, tickettool gives them a role on creations or close)

[smoky shoal]

yes tickettool will stop working

[smoky shoal]

check your perms

[fiery plinth]

Is the Verified Bot Developer role still claimable?

[lone summit]

oh, so theres it dosen't auto create a ticket with the new joiner? thats such a shame...

Is there any other bots that do?

[smoky shoal]

Nope, why would you want that?

[mint hatch]

I wonder why all interactions are failed in my server.

How should I ask for help? @smoky shoal

[round falcon]

Is it commands too? Or just buttons?

[rustic gale]

You could combine Ticket Tool with any bot that is capable of sending a custom message when a user joins.

It takes a bit of work to set up, but it's doable

[rustic gale]

There could be many reasons. Check that the bot is online in your server, and try using the /debug command

[native karma]

i need to help!

[sharp elbow]

how do i make it that only certain roles can create tickets?

[round falcon]

There's a permission section in the "buttons" area where you can change that stuff

[sharp elbow]

awesome thanks! i did it awhile ago when i was first setting it up i just forgot where

[iron night]

Gave +1 Rep to @round falcon

[round falcon]

Sure thing

If you're talking about commands there's a separate area under "permissions" I believe

[odd tartan]

I added the ticket bot to my server, how do I get the ticket active?

[regal current]

Hi i have problem reguler roles dont have permission to create ticket somebody know why?

[fallow ingot]

Follow the setup instructions below

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[fallow ingot]

Is it only that specific role which is unable to open tickets?

If so, it’s possible the you have accidentally blacklisted that role from using ticket tool.

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[regal current]

yep thank you its now working

[iron night]

Gave +1 Rep to @fallow ingot

[iron plaza]

Hey there

How to turn this off when my subscription ran out ?

[round falcon]

Cause you have two attached to the main one in the multipanel section

[iron night]

Gave +1 Rep to @round falcon

[round falcon]

Sure thing

[rustic gale]

It should be disabled. Are threads still getting created?

[echo haven]

Is there a maximum number of opening tickets or the number of opening current tickets?

[round falcon]

Yeah you can enable both

[echo haven]

I want to disable it

[round falcon]

Ah ok, go into "Limits" and edit it there

[echo haven]

Can you record the screen while you do it

[round falcon]

Eh?

Panel configs, limits, you can change it in this menu

[echo haven]

Thanks ❤️

[round falcon]

Sure thing chief

[midnight flame]

How to I invite gold bot?

[humble sequoia]

━━ moved to ticket ━━

[fathom mist]

Can someone help me?

[near coral]

How do I reset the ticket count again?

[idle flint]

What do you require help with?

[fathom mist]

I want to create form
But I don't think I know how to create right
Every time I make a form in the bot it creates a ticket
I wanted all forms to be saved in a channel

I spent a long time without using discord and I'm having a little trouble

I wanted form tutorial and how to save in ONE channel, not create so many tickets

[idle flint]

because we are a bot that creates tickets, our form feature functions by creating a ticket (channel) each time a form is submitted.

It sounds like you have it set up correctly for our bot, but I don't think we can achieve what you are wanting unfortunately.

[fathom mist]

I thought form was different, but thanks. I'm not even sure if I'm doing it right or not

[inner crag]

anyone know how to make a ticket channel like this?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[chrome peak]

السلام عليكم

[inner crag]

im lost on what it means by select a panel like do i need to put a whole new category on where the tickets get made or ??

[lament mesa]

how do i change bot language on my server?

[alpine sleet]

can someone help me? the dashboard for ticket bot doesn't say the bot is in my server even though it is

[inner crag]

did u auth it?

[alpine sleet]

yes

[inner crag]

idk tbh try reinviting it maybe?

[alpine sleet]

I have

works now

[jade topaz]

can someone pls explain to me how linking votes work? my friend linked her votes to me but i never got her votes i dont think

like so example if my friends linked to me and we all voted enough times to redeem the free premium would i be able to redeem it with their linked votes

[idle flint]

That is correct, you need to create multiple panels, and then link them within your drop-down configuration

[humble sequoia]

━━ moved to ticket ━━

[iron plaza]

Yeah. @rustic gale

[native inlet]

Hey not sure if this is said anywhere else but how do you give a specific role access to the dashboard? Or just management of the bot.

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Apr 8, 2023, 3:46 AM

[native inlet]

Well that is useful

[rustic gale]

That's bad. It's best to #🎫│make-a-ticket about it since staff may have to fix it from the backend

[jade topaz]

is there a way to make the bot ping the support role when a ticket is opened?

[humble sequoia]

━━ moved to ticket ━━

[drowsy ice]

hello anyone knows how to add an image to the ticket panel

[humble sequoia]

━━ moved to ticket ━━

[swift bramble]

Is it possible to see all tickets made for a given panel?

in: discord-transcript application

Where application is a name of the panel

And discord-transcript is the channel you're dumping transcripts into.

This is a hacky workaround with terrible UX, is there something proper, like via the website?

[warm totem]

How do I change the ticket name?

What is the command

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[stray bobcat]

for a single ticket, $rename new-name-of-ticket

[sinful musk]

Hi, I'm new for Ticket Tool. I read the doc.
I want distribut task use Ticket Tool. I want people open a Ticket, and then update the result. Maybe a shortcut Image. Then I want transfer them another role after recive an image.

I noticed there is a 500 channel create limit for a day. Can I create another 500 channel for second day. What is the better config when I need for thousands task?

2. If I can do this transfer them another role after recive an image?

3. I didn't understand the Category config. It says there is 50 channel limit in one Category. Which means a max number of 50 opening ticket simultaneously. Is it a method to add the max number? Will it be okay to create a ticket in other category? What categories are usally used?

[jade topaz]

why is this happening?

when they click on the button it shows that they dont have permission to use this

@severe path

can sm1 help me pls

[jade topaz]

no way ur warning me when ive made a ticket and no ones answering 💀

[civic wagon]

Please be patient and have a read through #📂│information

[iron plinth]

can someone help me with this please?faild to send: acces denided ticket toll doesint have perms to view or sned into the channel.

@civic wagon

[teal grail]

Make sure the bot can see the channel and send messages in it!

[iron plinth]

how do i do that?

@teal grail

[teal grail]

rules permission

In discord

[iron plinth]

it was working before but now it is not

[teal grail]

Make sure the bot can see the channel and send messages in it!

[iron plinth]

howw?????

there we go thank you

thanks @teal grail

[iron night]

Gave +1 Rep to @teal grail

[teal grail]

Go the server discord

[iron plinth]

it works now ty

[teal grail]

And edit the bot role permissions

[teal grail]

Ohh ok.

[iron plinth]

have a good day/night @teal grail

[teal grail]

Same. 😁

[teal grail]

Day*

[iron plinth]

WAIT OTHE PEOPLE THEN JUST ME CAN LOOK IN TICKETS

[teal grail]

?

[iron plinth]

LIKE MEMBERS CAN CLOSE AND STUFF

AND SEND MSGS

[teal grail]

Kk

[iron plinth]

HOW I FIX

[iron plinth]

like everyone can not just me and a member help

[teal grail]

I didn't understand what you want.

@iron plinth

[iron plinth]

like other people can see other tickets

[teal grail]

Like staff?

[iron plinth]

No members

[rustic gale]

Panel Configs -> Permissioms -> Everyone Opened

[iron plinth]

Ok

[rustic gale]

Make sure View Chsnnel is

[iron plinth]

Ill try

Cuz the server is. Going nuts

[rustic gale]

Then close the old tickets and reopen them

[iron plinth]

We got just 150 people on one ticket😭🤣

Ok im doing now

[rustic gale]

Also on Discord, make sure you didn't give Administrator to an everyone role

Or a generic member role

[iron plinth]

Ik

[rustic gale]

Lol

[iron plinth]

Just new to ticket tool

Yooo it works tyyyyyyyy

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

Glad to help

[iron plinth]

Cya

[sinful musk]

Hi, I'm new for Ticket Tool. Can someone help me?
I want distribut task use Ticket Tool. I want people open a Ticket, and then update the result. Maybe a shortcut Image. Then I want transfer them another role after recive an image.
I noticed there is a 500 channel create limit for a day. Can I create another 500 channel for second day. What is the better config when I need for thousands task?
2. If I can do this transfer them another role after recive an image?
3. I didn't understand the Category config. It says there is 50 channel limit in one Category. Which means a max number of 50 opening ticket simultaneously. Is it a method to add the max number? Will it be okay to create a ticket in other category? What categories are usally used?

[jade topaz]

hi if any staff here can check #1094016348406952066 thanks

[timber kernel]

Hello

1. The 500 channel limit is directly from Discord not from TT bot. What you can do is use storage mode if needed. (see screenshot)
2. Can you please rephrase this question? Not sure I got it.
3. Yes, Discord limits the number of channel for each category to 50. You can use overflow categories for that issue.

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[sinful musk]

Thank you for help. I mean if I can the detect the user upload an image file in the ticket conversation. If he upload an image, the bot change the user's role.

[iron night]

Gave +1 Rep to @timber kernel

[rustic gale]

That's not something Ticket Tool can do. I see a way to code a @iron night custom command to do it

But despite the misleading nickname, @iron night is not related to Ticket Tool and we don't provide support for it here

[jade topaz]

Is it possible to make ticket tool send a message a button to embed?

[sinful musk]

Thanks a lot. I will consider it.

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

Please clarify the question

[jade topaz]

can I make a ticket tool bot send a this button to some embed from webhook

[rustic gale]

Not possible

[jade topaz]

why?

[rustic gale]

Ticket Tool's buttons go in Ticket Tool's messages.

[jade topaz]

So why don't u make it work

[rustic gale]

Make Ticket Tool attach buttons to messages from other users/bots/webhooks?

Discord doesn't work like that.

[jade topaz]

Not other bots only other webhooks

and it is possible I just did it with DiscoHook Utils

[rustic gale]

Feel free to send the suggestion to #1019685143046279208

[jade topaz]

how do i name this thing

[jade topaz]

I activated the ''show button'' (Claim) option but it doesn't show me when I open a ticket, how do I do it?

[timber kernel]

solved in a ticket 🙂

[rotund jackal]

Hello I need help.

[round falcon]

Considering you're premium, I'd recommend you head to #premium-support

[rotund jackal]

Alright.

[red sail]

hi

i put link image and didn't Appears what i should do ?

[rustic gale]

Send the panel message again using the Send button

[jade topaz]

can someone help me please

[red sail]

bot reply with :

Failed: Invalid Form Body components[0].components[0].emoji.id[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[red sail]

same problem

[rustic gale]

Invalid emoji

You probably entered something in the Button Emoji field that the bot doesn't recognize as a valid emoji

[red sail]

i am solve this problem but embed image not appear

[humble sequoia]

@amber igloo, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[rustic gale]

Did the bot send the panel message at least?

[red sail]

yes

[sly lichen]

can someone hep me

help*

how do i add info on here?

[rustic gale]

Please #🎫│make-a-ticket and ping me

[rustic gale]

That looks like an empty ticket message.

The field you're looking for is inside the Embed Editor probably.

[sly lichen]

in my own ticket tool, how do i type in the black area

[rustic gale]

In your dashboard, head to Panel Configs -> Messages -> Edit Ticket Message

then click the text that says Embed Editor

[rustic gale]

Looks like you removed the embed

Click Add Embed

[sly lichen]

what next?

[rustic gale]

This

[muted mulch]

hi

I want a video to explain how to claim a ticket

Because I do it in the ticke tool but it doesn't show up when someone creates a ticket

[idle flint]

Hi there, claiming is a premium feature of TicketTool. Are you using the free or premium version?

[muted mulch]

free

[idle flint]

Okay, you wont be able to enable claiming. Anything shown with a small Diamond is a premium feature, not available using the free bot

[muted mulch]

this ?

[rustic gale]

Enabling the Claim button is not the same as enabling claiming.

[muted mulch]

I can access and edit it

ok

[jade topaz]

Is there a limit to ticket #?

[rustic gale]

Depends what you mean by that.

“a limit to ticket #” can mean a lot of different things.

What exactly are you afraid that might happen?

[jade topaz]

Like every ticket made increases by one so 0001 then 0002 does it cap at 9999

[rustic gale]

No. It goes to 10000

[jade topaz]

Okay

[willow citrus]

Hey guys, can we see the statistics of tickets per moderators?

is there any option to export the reports per mods?

[odd tartan]

To create a ticket react with how can i change this message

@olive eagle @severe path

[safe prairie]

Don't ping team members!

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[white trellis]

Hey there, i wandering if someone can help. I have redone permissions in ticket tool, yet now new tickets are opening unlocked. when i tested it seemed fine, I'm at a loss, guessing i may have enabled something that's causing this?

[peak coyote]

🙃

[rustic gale]

What does «unlocked» mean here?

[rustic gale]

Use /botswitcher to choose the correct bot

[mellow steppe]

how to make like this?

[jade topaz]

hi

what thats mean

i selected a server thats i have adminstrator on it

[sinful magnet]

What u see when u type / permissionlevel?

[rustic gale]

That's called a dropdown menu

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[white trellis]

Hey
It is regarding who can see the tickets. I think it is fixed now. Is it possible for someone to walk me through it on screen share?

[rustic gale]

Sure, why not. You can join #1070106933115240448

What do you mean by creating multipanels with command style?

[jade topaz]

i have 0 level

[sinful magnet]

That's why

U can't manage bot

I have same problem

[jade topaz]

how to edit it?

how to get the permision ?

[sinful magnet]

I asked alr. And now I'm waiting for an answer

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Apr 9, 2023, 5:48 PM

[rustic gale]

Ask the server owner to make one of these for you.

[sinful magnet]

Thx u

[jade topaz]

Having a issue where members cannot see the panel , they can view the channel and everything however

[rustic gale]

Make sure they have the Read Message History permission

[opal pecan]

My old server has been deleted. I understand this was supposed to happen, but throughout the weekend I've been looking for a new upgraded server to claim. It has never shown up, and still hasn't.

I did read the instructions how to make the transition, but it starts with "look in the dashboard of your HappyBox for a new server to claim", but again, it never appeared. So now I am on the outside looking in, from a vanilla plex server.

any advice?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[magic marsh]

404
Failed to connect to Ticket Tool(bot)
Ticket Tool is either offline or experiencing connection difficulties, please try again later. ?

[white trellis]

Thanks for that. I fell asleep sorry, I was meant to add tomorrow..

[iron night]

Gave +1 Rep to @rustic gale

[jade topaz]

السلام عليكم

[sly dove]

Hello everyone , i would like to know how to reset my ticket count, more like start it all the way to 0 , and how to make the auto close ticket delete from itself without proceeding to delete it every time . Thanks !

[rustic gale]

how to reset my ticket count, more like start it all the way to 0 ,
Use the Set Count button in the dashboard. You can set it to anything you want, including 0
and how to make the auto close ticket delete from itself without proceeding to delete it every time
Please clarify, i don't understand

[tacit comet]

why no panel

[humble sequoia]

━━ moved to ticket ━━

[mellow steppe]

Oh

[worthy raft]

Hello, I changed my smartphone because the old one broke, and I couldn't recover the access keys to the google authenticator, so I need them to reset the 2FA code of my Login.

[hollow folio]

Hi, wondering if the bot can send a custom message in a specified channel (not inside the ticket) when a ticket is created? Similar to how log works, but customised.

Saw potential of this under Automation but right now seems like it only extends to automatically sending a custom command which would still be inside the ticket.

[rustic gale]

Not possible currently

[hollow folio]

Thanks @rustic gale. Submitted my suggestion. :)

[fleet bramble]

z

e!kick me

Bonjour.

[unique sonnet]

How the voting system actually works. it would be great if anyone could explain that

Thank you

[ornate parcel]

My account is stuck at the loading screen help

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

why do I have this message while clicking on create a ticket ?

[teal grail]

Maybe you posted an invalid emoji.

@jade topaz

[jade topaz]

nop its 📩

[little zealot]

How do I set a roll for those who see the tickets?

[jade topaz]

its admin role

[little zealot]

حد بيتكلم عربي

[severe path]

Does this message comes up, if you want to create a ticket?

[jade topaz]

yes exactly

[heady imp]

Hello I need help

It used to workS, but now the message can’t be sent. Bot has administrator privileges.

[severe path]

Then your delete ticket button have an invalid emoji (or claim if you have it enabled)

[severe path]

Ticket Tool don't have permissions to see the channel or send messages

[heady imp]

It used to workS, but now the message can’t be sent. Bot has administrator privileges.

[severe path]

The bot have admin permissions but this error still comes up, if you want to send the panel message?

[heady imp]

Yes

[severe path]

Could you send me a screenshot of the ticket tool role with admin perms?

[heady imp]

I have 6 panel， only the sixth one doesn’t work

Panel 1 -5 can send message to this channel

[heady imp]

Is it because the emoji?

[severe path]

Yes

[heady imp]

I changed the emoji, it works, thank you!

[iron night]

Gave +1 Rep to @severe path

[tropic tide]

Why is this happening

[shut bolt]

The bot is likely missing permissions on that channel in order to answer

[dry kindle]

If you create a role for your bots, set the permissions to administrator, and give Ticket Tool that role, this should stop that error

[lavish meteor]

Hi

[vocal slate]

What is the price Premium ticket tool

[arctic pagoda]

$6 if you pay monthly
$66 if you pay yearly
Any info on how to buy it can be found in #📌│automated-support selecting the billing option

[vocal slate]

Can i pay via credit's @arctic pagoda?

[arctic pagoda]

What do you mean with credits?

[vocal slate]

credit probot @arctic pagoda

[arctic pagoda]

Not with probot credits but if you have enough @tepid island credits you can buy premium using them. If you didn't mean this try and take a look at #📌│automated-support billing section

[vocal slate]

OK thanks

[arctic pagoda]

No problem

[polar patio]

Silly question

anyone know how to make it to where when someone creates a ticket it will ping a role? as in @ staff, etc

I can't seem to find it

[grizzled ether]

Why cant I edit the panel name or anything else?

[ripe silo]

Seeking this answer myself 🆘 lol

[polar patio]

Fr. What kind of server do you own?

[jade topaz]

how do i see transcripts

[ripe silo]

I’m a mod on a DayZ server.

[shut bolt]

Ticket Message > Edit it, and include one of the following options

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[shut bolt]

Those fields are premium restricted

[shut bolt]

Be more specific

[jade topaz]

like

[jade topaz]

ticket transcripts

[polar patio]

you’re a real one bro. Much thanks

[iron night]

Gave +1 Rep to @shut bolt

[jade topaz]

how can i see them, like what people said and stuff

cause i need proof of something and its in a ticket that was closed

[polar patio]

a MOD?! we need to get you to admin

[shut bolt]

Np

[humble sequoia]

━━ moved to ticket ━━

[grizzled ether]

even the panel name?

[shut bolt]

You can rename the panel if you had like, that's just a variable used in the author field

[grizzled ether]

Yeah but its not letting me rename the panel name 😭

where it says {panel_name}

[shut bolt]

That's cause that field is not editable

To rename the panel

[grizzled ether]

oh damn

[shut bolt]

You need to use the Rename button on the Panel Configs

It's a blue one iirc

[grizzled ether]

got itt

[shut bolt]

Nvm the green

[grizzled ether]

thanks sm

[shut bolt]

[gleaming swan]

I have a user with perms to see new tickets unable to see new tickets. Problem just started today. Anyone else seen this?

[autumn jasper]

What happens to the premium features you edited after your Premium expires?

[rustic gale]

They stay saved but inactive

[uncut cairn]

Hi

@rustic gale

How to see the prices of ticket tool subscription

[rustic gale]

Do not ping people for support. It's rude, it doesn't get you faster help, and pinging staff is against the rules of the server

[uncut cairn]

I am sorry i diden’t know

[vocal needle]

I have a question , can u buy premium for a server u are not a mod/admin for?

[timber kernel]

Top right corner.

In the dashboard.

Just click the green / white "+"

np

You know how to get to the dashboard?

[humble sequoia]

https://tickettool.xyz/manage-servers

[timber kernel]

Please follow this link 🙂

Chosse the server you want to manage and then click "Manage"

[vocal needle]

Tux could you please give me information on what i asked?

[timber kernel]

You have to login first.

Create a new panel.
You now see this?

[timber kernel]

Yes that is possible.

Click on the

Then you get:

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[timber kernel]

Here is the initial setup for you 🙂

You can delete the message in the channel if you send it twiche.

Multipanel feature:

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[timber kernel]

You need to create the new panels first.
Like 3
And then add them in Attached panels

Please reload the dashboard to see if it fixes it.

[primal dew]

how do u make ur ticket tool thing send that message

how do you get the option to create a ticket

[fierce crown]

um

[calm bobcat]

hello

i wanted to know if a ticket owner could make their ticket accessible to specific people?

[round falcon]

If allowed to use the command they can use /add and /remove

[calm bobcat]

ohhhhh my god thank you

i was boutta drop my server-making dreams lmao

[round falcon]

Sure thing

[calm bobcat]

oh one more thing

so the command log popped up in the same channel that the ticket creating button is in

can I change that function through Ticket Tool or do I need to use another bot for that

you know what nevermind, I was looking in the wrong channel. sorry

[dreamy inlet]

Anyone active atm?

[dreamy inlet]

On a existing server, we have it setup to place the tickets in non default location. How to alter this loction to below the location you raise the ticket?

[feral portal]

how do I figure out which permission its missing? is it through discord or the dashboard

[timber kernel]

I was not available the last hours, did you got it to work?

What is left?

[timber kernel]

Please have a look at the Category settings:

[timber kernel]

Run
/debug
in the transcript channel

[feral portal]

thats the thing it returns this

[timber kernel]

You now have at least 2 panels.
One "main panel" on which you add the multi panels to.
And 1 or more panels you add to this via multipanel option.
You can follow?

[timber kernel]

It is missing Read Channel permissions for that specific channel:

So please check your channel settings / channel permissions

[feral portal]

so is this through discord's perms or the dashboard for the bot.

[timber kernel]

Discord perms.

For that specific channel.

[feral portal]

got it. fixed it, thanks! 👍

[iron night]

Gave +1 Rep to @timber kernel

[timber kernel]

You need to send or update the panel.

That's all.

The panel you attached the multi panels too.

Is the one you need to send.

[calm bobcat]

can I change the names of ticket channels?

[timber kernel]

Yes exaclty.
You can rename the text on the buttons via Panel Configs -> Buttons -> Create Ticket
So not everyone is saying the same.

[timber kernel]

Yes it is possible, but it is a Premium feature.

[calm bobcat]

oh

oh well :/

[calm bobcat]

thanks anyways though

[iron night]

Gave +1 Rep to @timber kernel

[timber kernel]

Like this only owner can use the create ticket button.

remove the support ticket one here:

then send it again

[iron night]

Gave +1 Rep to @timber kernel

[timber kernel]

You are welcome

[indigo crag]

How do I get my tickets to transcript? Like at the end when I close the ticket?

[rustic gale]

You should see a message like this...

[humble sequoia]

Solved in another channel.

[scenic plinth]

My bad... Discord lag...

[rustic gale]

Which whuh

[scenic plinth]

For this one, answered this in #premium-support.

You have slightly broken English here respectively, if you can explain a little better on what you mean, I am sure someone can help you!

[civic tartan]

i can find in the documentation how to ping a role, but i cannot find how to make a clickable link to another channel

[rustic gale]

I would recommend enabling forms

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[rustic gale]

Include a channel mention in the message. A channel mention looks like this [#🆘│community-support](/guild/509192800865353738/channel/776680605517742090/) You can find the channel's mention using Ticket Tool's /id command

[twin minnow]

Are you guys hiring translator? For french.

[wild spire]

nous n’avons pas besoin pour les francophones maintenant. Mais merci

Mention something in the ticket message or name about what panel it is

what language do you speak?

Make a ticket in #🎫│make-a-ticket
We have one Polish staff

We want to help you in English by all means but we seem to be bumping in a language barrier here.

panel configs > ticket

For each panel name them
support-{count}
staff report-{count}
member report-{count}

[civic tartan]

thank you, that is very helpful, which page of the documentation can this be found?

[iron night]

Gave +1 Rep to @rustic gale

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[iron night]

Gave +1 Rep to @wild spire

[wild spire]

no worries

thats okay 👌🏻

[rustic gale]

It's not really documented because it's a Discord feature rather than a Ticket Tool feature

[civic tartan]

that makes sense why i couldn't find it anywhere

[rustic gale]

I can't even find it on Discord's documentation amazingly

Anyway. If you want to mention whatever, use Ticket Tool's /id command to find its ID, which is also usually the way to mention it in the bot's messages

That goes for users, roles, channels, and even emojis

[zinc sandal]

Hi, simple question. Can someone remind me how I can set up one little drop down menu for my different type of tickets instead of having a physical panel for each?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[unique sonnet]

Dose the premium keys ever gets expired?

[rustic gale]

Premium keys stay valid until used

[bleak stream]

Can I make deleted tickets save transcripts as well?

[rustic gale]

Please clarify what you mean by this

[bleak stream]

So I want to $purge my tickets. But that deleted them. And I want it to still save and send my transcripts

[rustic gale]

Purge will not save transcripts

[bleak stream]

Dang ok

[jade topaz]

excuse me

when my tickets are created it isnt at the top how do i get it there?

[frank mantle]

Is there a way to automatically delete the closed tickets after a few days to avoid clutter?

[rustic gale]

Where are they being created instead?

[rustic gale]

Yes. Set up an automation that deletes the ticket after closing. You can do that in Panel Configs -> Automation

Should look like this probably

There i set it to 259200 seconds, which is 3 days, as an example

[jade topaz]

how do i make the bot update i added some new features but it isnt actually loading anythijg

[gray stirrup]

Click sync on the sidebar on the dashboard, that should fix the issue.

[jade topaz]

how do i add a emoji from my server into the panel message?

[rustic gale]

Update what?

[jade topaz]

i got that already

[rustic gale]

Use the /id command to find the emoji's ID, then paste that into the message

[plush nebula]

i’m having an issue where it notifies everybody when someone makes a ticket and closes it. how to i turn off notifications for everyone when a ticket it made

[violet venture]

is it possible to change the name of the ticket, for example from #ticket-xxxx to #applicant-xxxx etc etc

[plush nebula]

I believe so if you buy the premium feature

[violet venture]

ahhhh thats premium

ok ty

[plush nebula]

anyone wanna help me out ?

[rustic gale]

Renaming tickets can be done manually with the /rename command

But if you mean automatic ticket names, yes, that's premium

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[rustic gale]

What do you mean notifies everybody

[plush nebula]

When someone makes a ticket it will notify the entire server that somebody has made a ticket but it will not show the channel for them

i wanna get rid of the notifications for the entire server im not sure why they’re getting notifications for the tickets

[rustic gale]

Can you post a screenshot of those notifications

[plush nebula]

my computer on an alt account with no permissions is getting notifications for a ticket they cannot access

(i didnt make the ticket on the computer)

[rustic gale]

That looks like a browser thing rather than a Ticket Tool thing

Are you logged in on both accounts at the same time?

[plush nebula]

yes but i know everybody is getting notifications for it because they keep telling me they are

im just using this alt to hear and see if the notifications pop up

to see it from their prospective

[rustic gale]

That's weird.

This deserves a closer look, so i'm going to take it to the ticket you made

[plush nebula]

yeah ive been trying to figure it out for everything

[plush nebula]

okay

[jade topaz]

everytime i try to turn on claim

it never appears why??

[rustic gale]

Claiming is enabled in the Claiming menu

and it's premium-only

[jade topaz]

fr?

[rustic gale]

If your server doesn't have premium you won't be able to enable it

What you're probably doing is enable the claim command

or the claim button

[jade topaz]

yea

[rustic gale]

but that's useless if you don't enable the claim feature

Which you can't do without premium

[jade topaz]

is premium paid for right?

[rustic gale]

Yes

[jade topaz]

that is awfu;

[rustic gale]

Well you can get free premium by voting

[jade topaz]

Where where

[rustic gale]

Use the $vote command, it tells you what you need to know

[jade topaz]

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Top.gg
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[river oracle]

can someone help me with my bot i had a dude completly screw my bot so bad

Warning: Ticket limit reached, You already have 0 tickets across all panels of the global limit set for this server

[humble sequoia]

Global Ticket Limit

Unlike the regular Ticket Limit, the global limit will limit the amount of tickets a user can create at the same time for ALL Panels. When a ticket is closed again, the limit resets for that user.

To customize it head over to your Dashboard ➞ Server Configs ➞ Global Ticket Limit

Note: This is not a limit for how many tickets a user can open at all times or how many tickets you can have open on the server in total. This is just a limit per user for open tickets.

[shut bolt]

This is the cause of your problem

[river oracle]

Thank u so much

[fickle forge]

i am really confused on something that maybe you can help with. I keep getting ticket at limit-skipping on the ticket thing, don't know what that means? Does that mean my ticket that I submitted no longer exisists? Also are we supposed to close the tickets or do the admins of the server?

anyone?

[topaz vector]

Hey, if i were to get premium via voting or purchasing with this servers currency then would it be possible for me to get premium subscriber role?

[jade topaz]

Hello everyone, please help me! How can I transfer the ticket tool logs to another channel?

[rustic gale]

Where are you getting that? What are you trying to do when you get that?

It sounds as if you're not staff in the server where this is happening

[fickle forge]

submit a ticket

to one of the admins

and when i do the message below the ticket says "ticket message at limit-skipping"

[rustic gale]

What do you mean by «transfer the ticket tool logs»?

[rustic gale]

Can you share a screenshot of it?

[fickle forge]

i can try hold on

[rustic gale]

I don't think so. I believe timed keys don't count for Premium Subscriber because they're not a subscription

[rustic gale]

Oh. That's because the category is full

Discord sets a limit of 50 channels per category

[fickle forge]

oh i see. does that mean the ticket i submit doesn't exisit/

[rustic gale]

When Ticket Tool tries to create a ticket in a full category, it creates it outside any categories instead

In your case, the ticket you created is at the very top of the channel list

[fickle forge]

right? so does that mean the admins of the server can see it still?

[rustic gale]

Yes

Tickets are just channels in a server. Viewing permissions for tickets work the same as viewing permissions for any other channel

[fickle forge]

oh good, and as for the tickets themselves. do we have to lock them or do the admins do that?

[rustic gale]

It depends on the server

Closing a ticket usually removes you from it though.

It's what you do when you no longer need support, generally

[fickle forge]

so locking the ticket means that the admins can no longer see it?

or no?

[wild spire]

someone with administrator permissions in your server can always see channels as long as their not deleted

[fickle forge]

oh okay...cool thanks sorry if i sounded confused had never used tickets before

[wild spire]

no worries

[fickle forge]

@rustic gale @wild spire thanks for the help

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

Thanks @wild spire

[iron night]

Gave +1 Rep to @wild spire

[rustic gale]

There we go. I share the rep

[wild spire]

nom rep

😂

[rustic gale]

@topaz vector Looks like i was mistaken. If the duration is long enough, it can be used to get the role. The time limit is to prevent the free trial from counting towards the role

[torn kiln]

how do you change this text?

[rustic gale]

Scroll up a bit

There's a text that says Embed Editor

Press it

that displays a menu where you can edit that field.

[torn kiln]

TYY

[vagrant zenith]

I’ve made a mistake somewhere in my permission set up and I can’t remember where 🙃

Members can’t create tickets only admins can

also it doesn't look like the tickets are privatised..? Regular members can see into the channel tickets

[timber kernel]

Check this:

Panel Config -> Buttons -> Button Create Ticket

You may only allowed it for Support team

[vagrant zenith]

ah! Thank you!

[iron night]

Gave +1 Rep to @timber kernel

[timber kernel]

[topaz vector]

could you please explain the last line a bit? and how many days it needs to be to get the role

[elder ingot]

hi, after downloading the transcript, how to I open to see the ticket messages/content?

[wild spire]

7days +

[muted tiger]

Where is the tex

Unable to find text to paste

My help doesn't have a point

[opal cradle]

Wrong place buddy

[muted tiger]

What do you mean, brother

@opal cradleCan you teach me how to transfer NL market to 2

[opal cradle]

wrong server

[muted tiger]

I don't know English, brother. They all take photos and translate one by one

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[muted tiger]

At first, I thought it was ready-made points. Do I need to record one by one?

[patent prism]

is there a possibility that when you open a ticket, it opens under that channel where your panel is in?

[lost kernel]

hello guys, how can i disable the autodelete ticket?

i want to keep it closed

[wild spire]

you mean as a thread?

[wild spire]

Enable 2 step ticket

[patent prism]

yes like a thread

[wild spire]

Thats in thread style, but that’s a premium feature

[patent prism]

ah okay thank you!

[jade topaz]

how can we do like that if we create a ticket then it ask for the reason that why you are creating the ticket and then the ticket is created

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[wild spire]

look here 👆🏻

[wild spire]

if you run debug in a different channel, it won't show the correct permissions

[jade topaz]

Issues fixed @wild spire

[wild spire]

okido

[fossil patrol]

Hello, I would like to make ticket tool automatically open a ticket when someone joins my server. How can I do this?

[wild spire]

this is not directly integrated within Ticket Tool, but if you find a bot that can send a custom message upon someone joining, you let it say $new (target: user that joined), enable command style in your dashboard, whitelist the bot ID that Ticket Tool needs to listen to in your dashboard et voila

[fossil patrol]

How do I whitelist the bot id?

[wild spire]

server configs

[haughty swift]

Field to start

[fossil patrol]

legend

[wild spire]

i'm not sure i get what you mean

[haughty swift]

Bot not start I don’t know where problem

Massage field to start

[wild spire]

that's not a Ticket Tool page, so not sure which bot you are trying to start

[haughty swift]

ESB-TKR

[wild spire]

then you’re in the wrong place

[haughty swift]

Hahahah

[jade topaz]

Hu

[gilded dagger]

If the ticket tool has to much volume & is being overload in the server how can I get the tickets to open correctly

[covert swallow]

Server storage, its enabled in the server configs portion of the dashboard

[covert swallow]

Do you mean in regards to channel limit or ratelimits?

[gilded dagger]

So many ticket trying to be opened @ one time

[covert swallow]

Whats the server ID

[potent lichen]

Quick Question..what do I need to do that people with a specific role get pinged when a ticket opens

[round falcon]

Run /id @role to get the role's ID, then put it in the opening ticket message. The top bar, if it's within the embed it won't ping

[potent lichen]

Let me check that real quick

[potent lichen]

So I putted the ID with an @ to the top bar but nothing pings

[round falcon]

Show me what you put please

[potent lichen]

any ideas?

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[shut bolt]

@potent lichen you missed the <>

[round falcon]

Yeah sorry parents started talking to me, yeah you need to include the <>'s

So like <@&ID>

[potent lichen]

Perfect, it works now
Thanks to you 2 😄

[hallow kayak]

How do I ping the creator of a ticket

[round falcon]

There's a variable for that, should be in the variables menu

[shut bolt]

{ticket.user}

[sick garnet]

Hello, I wanted to ask if it's possible for a fillable field to become the ticket name? i.e. order number?

[rustic gale]

It should, try using the corresponding {create.form._} variable in the ticket name

Note that this requires premium in any case

[vagrant zenith]

how do I fix this?

I thought it was in issue in the buttons module but that hasn't fixed the problem

[dry kindle]

Did you blacklist everyone/member role on dashboard?

[sick garnet]

That'll work all good

[rustic gale]

«You don't have permissions to use this»
Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[midnight jay]

What is the problem?

[idle flint]

Somewhere in your configuration, you have either a incorrectly referenced emoji or an emoji that no longer exists in an accessible location for the bot

[midnight jay]

All the buttons working except the close button , I didn’t change the button emoji I deleted the text

[idle flint]

Your best bet, if you are not sure where your issue lies, head to #🎫│make-a-ticket, so that we can grab some additional info, such as your Server & Panel ID and assist you

[eternal ridge]

I advice you to just make ur own ticket bot xD

[midnight jay]

I can but why should I when there’s one already?

[urban tide]

Hello

How To Make The ticket Select Menu ?

[eternal ridge]

u cant set everything completely as u want on ticket tool and other ticket bots

[rustic gale]

Were you able to solve this issue?

[rustic gale]

Check out the following information

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[midnight jay]

No sadly

[rustic gale]

Can you tell me the ID of the server

[midnight jay]

957579643316240414

[rustic gale]

That's a server called “Closed”?

[midnight jay]

Yes

[rustic gale]

When does this error occur exactly?

[midnight jay]

Today

[rustic gale]

No, what is the action that causes this error to appear

[midnight jay]

Close button

[rustic gale]

Which device are you accessing the dashboard from?

[midnight jay]

My phone

[rustic gale]

What type of phone is it

[midnight jay]

iPhone

[rustic gale]

Figures

iPhone has a weird thing when you enter emojis using the phone's emoji keyboard

For some emojis, it adds an invisible character that interferes with the bot's emoji detection

In your specific case, that is the emoji you selected for the Cancel Close button

Please select it again using the emoji selector in the website, instead of your phone's emoji keyboard

[midnight jay]

Okey I’ll try

[midnight jay]

Thanks for help the button works again

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

Awesome

[upbeat oxide]

hello, how do i edit the message that comes with the panel?

[wild spire]

panel configs > messages > edit panel message

[upbeat oxide]

ok, ty! <3

[lavish urchin]

How can we make the bot's page in Turkish?

And how do we get people to post things like images on the ticket?

[timber kernel]

If you are talking about the dashboard, that is not possible. You can leave a #💡│suggestions if you like.

[timber kernel]

Check the permissions, if you maybe not allow it.

[lavish urchin]

O'kay, thank you.

[iron night]

Gave +1 Rep to @timber kernel

[lavish urchin]

Again I have a question, how do I tag a role in the ticket message?

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[timber kernel]

Here you go ^

[floral frigate]

Hello

I have issues with my zecry wallet

I was sent transcript from zecrey discord to come here... #ticket-1119

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[tawdry spindle]

Is there any way I can set up ticket schedules for certain panels?

[jade topaz]

Also, I wanna create a command that when u do it, it will ping the Administrator role
For example I do the $admin command
A message from the bot will appear by pining the Admin role and removing any mods from the ticket

[polar dune]

Ticket tool is no longer moving closed tickets into the configured Category
(No changes have been made)

• I've re sent the Bot to the Channel -> still closed tickets remain at the same position

[potent lichen]

I know you can show with {user_name} the discord name of an person

Is there a way to show the specific name, if he changed it only for the server?

[potent lichen]

Under the point "Limits" you have the option for a Time schedule

[tawdry spindle]

thx

[rustic gale]

{user.nickname}

{user} and its associated variables are badly supported though

Better to use something else depending on the specific member, such as {author} or {ticket.user}

[iron silo]

Hello, I have a problem. I just added this bot to my server, but I don't see the dashboard. Can someone tell me where it is? I tried with the description of the bot but it doesnt let me

[humble sequoia]

https://tickettool.xyz/manage-servers

[mortal valve]

Hey hi, so, weird issue. Might be config related.

Adding a role to my ticket results in the role being added to the channel, but doesn't explicitly set "view channel" to true. So, yeah, the role doesn't actually gain access?

[tired pewter]

I buyed premium but I don't see where to invite it. When I type /botswitcher nothing happen.

[shut bolt]

It will assign the same permissions set to the ticket owner

[shut bolt]

Check the message below

[mortal valve]

Is this documented somewhere?

[shut bolt]

The usage of the command or the user permissions?

[mortal valve]

Adding individual users seems to add the view channel permission just fine, adding a role does not do this.

[thorny path]

Hi how do i go to arabic support

[shut bolt]

Shouldn't be different from what I recall

[mortal valve]

And, checking it real quick, the ticket owner already has the view channel permission.

[tired pewter]

After buying it say that bot isn't invited on any server, but it's on all of them....

[mortal valve]

So, something else is going on?

[shut bolt]

Seems to be an issue with the bot, let me check real quick

[mortal valve]

Ticket owner perms

[tired pewter]

It redirect to Ticket Tool White bot, I want to gold one

[tired pewter]

Okay..

[keen temple]

I just recently added the bot, it will not let me manage the dashboard, as the owner left me in charge of the ticket tool.

[shut bolt]

The message I intended to sent didn't get sent actually

[shut bolt]

I'll check this soon thanks for your patience

[iron night]

Gave +1 Rep to @mortal valve

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[shut bolt]

@tired pewter this was the message

[tired pewter]

Invited but can't do anything, still same issue

[shut bolt]

Yeah sorry for that, we are looking into it but for now you'll have to wait

@tired pewter would you mind trying again?

[tired pewter]

seem ok

[mortal valve]

I appear to have stumbled upon a new issue 😅

Adding a role to a ticket, and then closing the ticket, doesn't remove the role from the closed ticket.

Adding a user, on the other hand, does remove them from the closed ticket.

[north sand]

help pls

i need help making a ticket

[plain minnow]

Hey super quick question? Are you able to set up the ticket bot for a specific role to have access or is it mods only in a server

[frozen token]

what is this?

I joined by accident and I don't know what to do

[rustic gale]

Depends on what you mean by «have access to it». Have access to what, exactly?

[rustic gale]

This sounds like an issue you should #🎫│make-a-ticket for, as it may need a closer look

[plain minnow]

As in lets say group “a” makes a ticket. Can a group “b” have a discord role assigned that allows them to manage the submitted tickets from group a? Or can only a moderator for a server manage the submitted tickets

[rustic gale]

That's called a support team role

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[sleek kindle]

What's the "faster premium only bot"? Is it new function or just react faster than standard version?

[slender minnow]

if you mean @humble sequoia, then it offers a better response time and uptime as its in less servers as compared to @pseudo glen

[sleek kindle]

Thanks!!! 🙂

[iron night]

Gave +1 Rep to @slender minnow

[austere arrow]

Hello, no one can see chat history of their ticket. how can i change this

[kind ginkgo]

When using the custom commands feature, how exactly do you use these "arguments"?

[rustic gale]

Give your users the Read Message History permission in your server
Also don't ping people for support. It's rude, it doesn't get you faster help, and pinging staff is against the rules

[rustic gale]

I saw this question. I would have to look up the answer

[elder sonnet]

Hi
is it possible to trigger the /panel slash-command with my bot? (Bearbeitet)

[humble sequoia]

User's issue has been solved in another channel.

[austere arrow]

I simply replied to someone who had recently been active. I dont see anything rude about that.

[rustic gale]

You'll have to take me on my word then

It is rude. Also, two hours earlier isn't what passes as “recently” in this channel. Two hours is more than enough for someone's attention to move away entirely. We're volunteers, we provide help when we're available, we don't want to get pinged into the support channel out of the blue

[round falcon]

About this, is there a particular reason that it isn't disabled via automod? The pings wouldn't even come through

[scenic plinth]

We are aware the bot is offline. Please refer to #📣│bot-news for updates. Do not direct message staff during this time, you will be disciplined accordingly. Chats will remain locked for the duration of the outage.

[stark rune]

**Ticket Tool - All Systems are now __Online!__**

All Ticket Tool systems are fully online again! We apologize for any inconvenience this may have caused on your server.

If you are still experiencing any problem with Ticket Tool, please reach out to the <@&540295656720302081> within a ticket here, #🎫│make-a-ticket

Apr 15, 2023, 3:48 AM

[hollow turret]

Is premium 5.99 / server or 5.99 / account?

[devout coral]

#🆘│community-support

[jade topaz]

How to make like one panel but I can choose 2 option

I mean like this

[rustic gale]

It's 5.99 USD per server

[rustic gale]

Please read the following

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[jade topaz]

How to make embed image panel

[rustic gale]

Adding images to the embeds is premium-only. Do you have premium?

[jade topaz]

Owh

No premium 😭

[rustic gale]

Open a regular English ticket

[shut bolt]

Oops

Will fix that

Forgot to re enable

Try again, should be fixed

[sharp mango]

need help for the mw warzone 2019 uav

[sharp mango]

anyone here can help?

[rugged gate]

web Down

[potent root]

Yes

[sharp mango]

this means what ?

[normal root]

Ticket tool Site Down Where

[timber kernel]

We are aware of the current problems. Our dev is already checking it.

Please be patient.

[jade topaz]

Okey

[timber kernel]

Please try again.

[jade topaz]

Work

[tulip escarp]

Hello! How can I create a create ticket embed with multiple cateogories/options to create a ticket? Like the one in #🎫│make-a-ticket

Is there a tutorial for that?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[timber kernel]

It is the multipanel feature.

Feel free to ask questions if you get stuck configuring it.

[sharp mango]

When is the uav for warzone 1 ready to work?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

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[radiant glen]

guys

how come my panel isnt synced with the category perms

[rustic gale]

Why would it be?

[radiant glen]

why wouldn't it be

new tickets should automatically be synced with the category its created in

[rustic gale]

Because each ticket uses custom permissions to grant access to a single ticket user.

[radiant glen]

so how do i grant a speicifc user access to every ticket

[rustic gale]

Give them a support team role

[radiant glen]

ok

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[rustic gale]

Or an additional role

[humble sequoia]

What Are Additional Roles?

Additional Roles are roles that are independent of Support Roles. You can assign unique permissions for roles defined as additional roles in tickets.

To assign permissions for additional roles, go to Dashboard ➞ Panel Configs ➞ Permission Options ➞ Additional Opened/Closed Permissions.

Note: Additional Roles do NOT get affected by the Change other support team permissions when claimed feature under Claiming Options, meaning they don't gain/lose any permissions set in that feature once a ticket is claimed.

[rustic gale]

Note that if you have to create a brand-new support role or additional role, it won't be added to old tickets automatically.

You would have to close and reopen them, or you would have to add the role manually ticket by ticket with the /add command.

[grand marsh]

Is there a setting that makes a custom command only work in tickets?

[rustic gale]

Sadly no

[grand marsh]

Okay, thank you 🙏🏼

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[hallow kayak]

What is the best way to add an extra player to a ticket. Say Player A opens it, the mod team can see it, but we want to add Player B to ask extra questions.

[hexed edge]

How can I add multiple filed on Form?

[rustic gale]

Use the /add command

[rustic gale]

Depends on what you mean by this

If you mean having more than one question in the form, press the Add Question button

You can have up to 5 questions

[hexed edge]

but it's not showing

[rustic gale]

If you mean something else, please clarify

What do you mean it's not showing?

[hexed edge]

only one is showing

[rustic gale]

Can you share a screenshot?

[hexed edge]

Sure

There is only one question and one answer filed but I want more filed

[rustic gale]

That's two questions

You can add more by pressing Add Question again...

[hexed edge]

I already added but not showing on discord

[rustic gale]

Did you save the settings then press the create ticket button again?

[hexed edge]

After saving i have updated the previous message and I have tried to create the another ticket but this still same

[rustic gale]

This is not relevant

[rustic gale]

I'm taking a look at your settings, and what's displayed on this screenshot is what is set up in your dashboard

So i'm not sure what exactly seems to be the problem.

I suggest to #🎫│make-a-ticket for help.

[hexed edge]

I don't know how to explain it properly but the thing is it's not working

[rustic gale]

You could also share your screen in #1070106933115240448.

[hexed edge]

ok sure

[rustic gale]

Yeah. I see the problem

Okay. First things first

[hexed edge]

yeah

[rustic gale]

Updating the panel is completely unnecessary unless you have made changes to the message

[hexed edge]

oo

[rustic gale]

Either to the content of the embed, or the buttons that appear

Other types of changes do not need the Update button to be pushed

[hexed edge]

okh

[rustic gale]

it is also very strange that your panel has two buttons

Because neither of your panels has attached panels set up

What the hell. The settings i'm seeing are not synced with the settings you have

[rain comet]

hi, I have a little problem idk if u can help me

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(