🆘│community-support

[teal grail]

Forget that

Now you chose if you want Embed our not

[formal mulch]

where ?

[teal grail]

Panel

[formal mulch]

ok

[teal grail]

Now you chose if you want Embed our not

[formal mulch]

ok

then ?

[teal grail]

Now you creat your panel

When you're done, enter Ticket

[formal mulch]

edit panel message ?

[teal grail]

Edit Panel Message

[formal mulch]

ok

[ocean zephyr]

can I have a help.

[teal grail]

For what?

[ocean zephyr]

I am asking ticket tool for sex but it dont responde.

lol srry its a troll.

[teal grail]

....

[ocean zephyr]

thanks for mute btw

thanks @teal grail

[iron night]

Gave +1 Rep to @teal grail

[ocean zephyr]

now you can mute me

[teal grail]

Hmm..

[teal grail]

I don't want

[ocean zephyr]

why?

[teal grail]

Waste of time

[ocean zephyr]

LIsten man this is your work and your rules then do it

[teal grail]

I noy staff

[ocean zephyr]

wait you are not a support.

[teal grail]

Yheah

[ocean zephyr]

nice

[teal grail]

Not yet, maybe

[teal grail]

Do you finnish your panel?

[formal mulch]

yea I did it

thanks @teal grail

[iron night]

Gave +1 Rep to @teal grail

[teal grail]

Then you can also change the ticket, if you want.

[rough light]

Hi, I have a Question

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[teal grail]

?

[rough light]

What could be the problem if a ticket don´t close?

[fervent agate]

Is it offline?

[teal grail]

He offline?

[ancient otter]

Do the ticket tool support guys get payed #📣│server-news message

[rough light]

In pc looks online, while in mobile looks offline .-.

[teal grail]

Reset Discord

[fervent agate]

It must be reseted or just wait some minutes

[teal grail]

Maybe works

[ancient otter]

?

[rough light]

Alright, let me try that : D

[fervent agate]

Idk that one

[fervent agate]

If it doesn t work come back in an hour or smth maybe it will work in 10 minutes or so

[scenic plinth]

Nope! Support do get benefits of Ticket Tool Premium, but no currency or income is made. All voluntary work.

[rough light]

It works!, Thank You So Much. I just restart the pc. And sorry to bother you for this little problem 😭

[iron night]

Gave +1 Rep to @fervent agate

[teal grail]

Np, and why you reset the pc kkkk

[rough light]

Thank you too Snow

Misinterpret the message jsjs

[teal grail]

Kkk

[rough light]

Well..see ya, good day

[fervent agate]

Thanks snow

[iron night]

Gave +1 Rep to @teal grail

[teal grail]

For what?

[fervent agate]

You helped him too i didn t say reset discord but maybe your answer helped too

[teal grail]

Ok

[timid kite]

hi

if i buy the prem can i move it later to new server?

[cloud steeple]

Yes.

[timid kite]

how?

[fervent agate]

Can t you invite it ?

[blazing sluice]

You can also transfer it to another server

[fervent agate]

Ye but he said how

[lunar solar]

Not if you purchased it via Discord you can’t

Discords app directory doesn’t support subscription transfer at this time

[cloud steeple]

Ahh understand. Thanks @lunar solar

[iron night]

Gave +1 Rep to @lunar solar

[lunar solar]

Np

[blazing sluice]

Ah thanks

[iron night]

Gave +1 Rep to @lunar solar

[lunar solar]

Discord limitation unfortunately

It will come eventually

Same as yearly subscriptions

[blazing sluice]

Makes sense, it stops rate limiting

[lunar solar]

Waiting for them to make that a thing

[fervent agate]

I mean it would be good even if i don t have premium

Wait 10 or more minutes and it might debug

[timid kite]

yup i think so

no

how can invite it

[blazing sluice]

Goto server configuration then scroll down and it should say invite premium bot

[timid kite]

yes i can

[surreal sigil]

Im redoing the tickets in my server, everything is working fine but the claim buttons do not show and Im not sure if its an error on my end or not

[timid kite]

then?

[fervent agate]

Try again or try with a different ticket

[blazing sluice]

Make sure the claim button is enabled aswell as there’s an emoji for the button

Sometimes people forget to “show” the claim button

[timid kite]

how can i move the prem bot

[timid kite]

to another server

[surreal sigil]

Those are the settings

[blazing sluice]

Make sure you resend the panel

[surreal sigil]

I think I did, Ill try again

[timid kite]

how can i move the prem bot to another server

i can invite the prem bot

[blazing sluice]

Sadly, I don’t think you can as of right now

[surreal sigil]

Resent, still not showing up

[blazing sluice]

Hm

[timid kite]

bruh

the bot is mine im the owner

[blazing sluice]

Does it work on the other tickets?

[blazing sluice]

The bot is yours? So the ticket bot is yours??😂

[jade topaz]

Can I get 😓 support assist in my ticket

#1078023005034254426

[timid kite]

no i buy the prem

[surreal sigil]

nope

[timid kite]

im the one who payed for

it

and i cant move it

[blazing sluice]

Hmm never had this error

Let me check mine real quick

[quaint mantle]

how do i use buttons for my tickets?

[blazing sluice]

@surreal sigil

[surreal sigil]

i never edited the settings when the ticket was first made, it was already enabled and set to show. i didnt realize the button existed and that it wasnt working till like 10 mins ago

[blazing sluice]

Doing this makes it to where the claiming actually works

Make sure “Enable Ticket Claiming” is enabled

[surreal sigil]

where do i find those settings

[teal grail]

?

[blazing sluice]

It’s a premium only feature

[surreal sigil]

oh so thats why i dont got it

[surreal sigil]

alr, thanks for the help

[blazing sluice]

Np

[silent canyon]

can someone help me? i have enabled ticket claiming but it says this

[teal grail]

Hi

[gray stirrup]

You have to enable it in the panel itself

It's a premium only feature, but to get to it go to panel configs > Claiming

[silent canyon]

oh i see thank you

[outer socket]

Anyone know how I can enable Pic perms for people who create a ticket? Cuz I don’t want to give everyone role pic perms

Is there like an option which adds the user a role and removes it when ticket is closed?

[teal grail]

It's automatic when you close the ticket, remove the customer who opened it, the one you don't have permission to see.

[teal grail]

Support Team Roles

[rustic gale]

Head to the Panel Configs -> Permissions menu in the dashboard

That's where you can set up permissions in your tickets

[outer socket]

thanks

[rustic gale]

There's no need to grant and remove roles just to grant permissions

[outer socket]

Alright thank you

[rustic gale]

Note that changes to permissions are not applied retroactively

To apply them to an old ticket you have to close it and reopen it. That “refreshes” its permissions

[teal grail]

My bad, I misunderstood

[outer socket]

It‘s okay, still grateful that you replied and tried to help ❤️

[teal grail]

Ty.

[outer socket]

Thanks @teal grail

[iron night]

Gave +1 Rep to @teal grail

[outer socket]

Thanks @rustic gale

[teal grail]

Put id

[outer socket]

Just id?

[teal grail]

832864595726172162

[outer socket]

Thanks 832864595726172162

[opaque gate]

how do i fix this?

[gray stirrup]

#📣│bot-news

[teal grail]

Don't work

[outer socket]

Yeah lol

[opaque gate]

that doesnt help me

[teal grail]

Maybe is off

[opaque gate]

how do i turn on?

[teal grail]

Reset Discord

Maybe works

[opaque gate]

didnt work

[teal grail]

Hmm

So you need to wait a long time like 1h 10min

[opaque gate]

why?

[teal grail]

To solve the problem

[rustic gale]

Probably a permission issue. Make sure the bot has View Channel and Send Messages in that channel, then try again.

[opaque gate]

ty

[iron night]

Gave +1 Rep to @rustic gale

[jade topaz]

hello this ticket is not automatically deleted how to delete it automatically we need to sim it from channel settings

[teal grail]

I think it's not possible to delete a ticket automatically, but you can do $delete

The ticket will be deleted in a few seconds

[gray stirrup]

It is possible with Automation

[blazing sluice]

Yeah, so far like Snow said, I haven’t seen anything within settings to automatically delete a ticket, but as he said doing $delete or /delete it usually deletes within 3-5 seconds

[jade topaz]

can you dm

[teal grail]

Yes

[frigid oracle]

Hello

How can I know the most people who claim tickets?

[teal grail]

Ask the gamercode

[gray stirrup]

Statistics in panel options

[frigid oracle]

Who is he?

[frigid oracle]

Ok ty bro

[iron night]

Gave +1 Rep to @gray stirrup

[gray stirrup]

Sorry, not in panel options, on the side bar on the dashboard

[frigid oracle]

Can you take a picture for me?

[frigid oracle]

Y

[wild cove]

Can we use the drop down menu in the ticket? If we can, how can we do it?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[blazing sluice]

Not sure if there is an option to view how many people claimed total tickets dashboard wise, as I could suggest it

[fervent agate]

I agree too

[cinder ridge]

How do I get the open tickets to appear in the tickets category?

[languid pasture]

Create a catagory and assign that category for opened tickets in dashboard

[teal grail]

Dasboard > Manage Server > Choose your server > Category > Category Created/Opened > Choose your Category

[scenic karma]

it doesn’t let me manage the tool bot on website

[teal grail]

?

[scenic karma]

it says manage underneaths when i add it to a server, i click it, it refreshs my page an still says” Please select a server you have access to manage to be redirected”

[teal grail]

Did you log in through google?

[scenic karma]

safari

[teal grail]

Ok, try this

[scenic karma]

what?

[teal grail]

https://tickettool.xyz

[teal grail]

Works?

[scenic karma]

it keeps saying the yellow text when i click

[teal grail]

Clique em Manage

[scenic karma]

i do but it refreshs and keepsa saying the yelliw txt

[teal grail]

When you click on Manage it doesn't go to the dashboard?

[scenic karma]

nope

[teal grail]

Hmm

You have the Ticket Tool bot in your server?

[scenic karma]

yep ive had it in and removed and retried 5 times

[teal grail]

Do they have permission?

[scenic karma]

lemme check

[teal grail]

Ok

I gtg talk with another Team, if you need help, Bye.

[scenic karma]

they have all perms

[covert swallow]

Try clickign sync

[scenic karma]

done it and it didnt do anything

[covert swallow]

Run $debug in your server

[scenic karma]

i cleared cache but it didnt do anything

[covert swallow]

Did you use the $debug command

[scenic karma]

yeah

[covert swallow]

what didd it say

[rugged hare]

Drop down menu in making tickets. Any help on how todo it?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[rugged hare]

Sweet!

[grizzled holly]

Hello! I need help with a little problem. When a user creates a ticket I can't see it.

[scenic karma]

clear cashe

[covert swallow]

I promise you the debug command did not say clear cache

[covert swallow]

Do you have the support team role?

[grizzled holly]

I own the server, but I still can't see the other tickets. The other supports also cannot

[covert swallow]

If you are the owner of the server and cant see the ticket, the ticket does not exist. It is physically impossible for the server owner to not see a channel

[scenic karma]

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/1078094855898660884

then it listend its roles

and at the bottom@it said clear cache

[covert swallow]

You cant see the server becauses you don't have access the server's dashboard

[scenic karma]

?

[covert swallow]

Your permission level is 0, you need permission level 2, 4 or 6 to view the dashboard

permission level 2 is obtained through a dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Feb 22, 2023, 11:46 PM

[covert swallow]

4 is obtained through the ADMINISTRATOR permission

And 6 is given the to guild owner

[lone current]

hello i was wondering if someone could help, when i try to join a ticket it get the message 'You do not have permission to view this type of ticket' and im not sure how to fix it. I looked through the FAQ but it didnt help, my other friend is able to join tickets but for some reason i cant even tho we have the same permissions and i set up the bot

[rustic gale]

I don't recognize that specific error message. Could you show a screenshot maybe?

[lone current]

yes hold on one sec

[sage panther]

how i can add a ticket button like this in a channel?

[rustic gale]

Wrong bot

[lone current]

oh my god

[lone current]

im so stupid im sorry

[rustic gale]

?

Check out the Setup Guide in #📂│information

[sage panther]

ok
and i want to check invites and rank in ticket channel, how to add this?

[jade topaz]

You can't, sadly

[sage panther]

i dont see any option to add rank bot or invite bot in the ticket channe;

[jade topaz]

If you want to do that you'd have to rename the ticket manually

[noble scarab]

Bit of a weird one...

So,

I have a ticket in my server,

I have it set to ping X & Y roles,

I have both of them,

It pinged me yesterday, it pinged me this afternoon, a friend made a ticket... it didn't ping me,
I just remade a ticket & it did ping me...

nani?

[jade topaz]

If it happens again i'd make a ticket, otherwise wouldn't worry about it

[noble scarab]

It just doesn't make sense?

[jade topaz]

Inviting bots to specific channels doesn't exist, inviting bots to servers themselves is. Just make sure the bots have access to see all channels

[noble scarab]

Unless it's not actually pinging the roles

[sage panther]

alright

[noble scarab]

I go check🏃‍♂️

forgot to add "enable @ roles" in the applicant categories... zzz stupid discord admin (me)

ty ppls

[jade topaz]

$help

[humble sequoia]

Ticket Tool Help Menu

Ticket Tool is the only ticketing bot you'll ever need! Explore its features and set the best ticket system for your server!

<:CommandIcon:1018980659064221746> Commands

Browse through Ticket Tool's commands list and find new utilities!

<:TextIcon:1018980662881030144> FAQ

Solutions for the most frequent questions our users have when implementing the bot on their server.

<:Setup:1034174646788030664> Setup

The steps to follow when setting the bot for the first time on any server

[languid pasture]

Please post your question and wait for someone to come around and help

[blazing sluice]

Whatcha need help with

[jade topaz]

It's all good I made a ticket

[blazing sluice]

Ah alright

[rustic gale]

I'm not sure what you mean by this, sorry.

[blazing sluice]

I think he wants separate panels to do separate applications yk, like ones for member applications, etc

I think that’s what he means by rank

[languid pasture]

Set up different panels with different panel names and set up either a multipanel or have separate panel messages

[jade topaz]

Anyone know how I can align the dropdown with the embed?

Without removing text

[languid pasture]

Remove text

[jade topaz]

is that the only way?

[languid pasture]

Sadly yep

[jade topaz]

Okay what about that "Select One" text, how do i change that? I've already tried placeholder text but that didn't seem to work

[languid pasture]

Can't change it

It's a predefined width according to Discord's native built dropdowns

[jade topaz]

No no not the width, the text I mean

[languid pasture]

Default Select One text?

[jade topaz]

yes, how do i change it?

is it this?

[languid pasture]

Yeah

[jade topaz]

hmm thats weird i tried that but it didnt apply

[languid pasture]

Need to resend the panel

[jade topaz]

I did 😦

[languid pasture]

Did you save the changes?

[jade topaz]

yes i did save

[languid pasture]

Can you just take an uncropped screenshot of your Dropdown menu on the dashboard

An uncropped one please

[jade topaz]

Yep

[languid pasture]

I see what your issue is

[jade topaz]

What is it

[languid pasture]

This is a dropdown multipanel

[languid pasture]

This is a dropdown for one panel

Try sending just panel 1 and see if you get the desired placeholder text

[languid pasture]

Interesting

[languid pasture]

And add some items to your dropdown

[half musk]

Description of embed?

[languid pasture]

Hm?

[languid pasture]

edit your dropdown settings so it's configured like this

Then send only the panel that has dropdown configured

[half musk]

Ahh, I already understand it. I think its imposible.

@languid pasture

[languid pasture]

You are asking about description of embed?

For panel message, Panel selection > Panel > Edit Panel Message

For first message in a ticket, Panel Selection > Ticket > Edit Ticket Message

[half musk]

No, I'm answering your question about placeholder.

[languid pasture]

Placeholder text is definitely possible

I just tested in a demo server

You need to have ONE panel set up for dropdowns with dropdown items set to your other panels

[half musk]

I read wrong. so what is your question?

[languid pasture]

I don't have a question

[half musk]

Ah, I didn't understand, sorry.

[jade topaz]

Thanks this worked!

[iron night]

Gave +1 Rep to @languid pasture

[languid pasture]

Gotcha @jade topaz

[robust spoke]

Can the bot give a role to the person who click open the ticket?

[lunar solar]

Ye

Panel configs —> Ticket —> Ticket Open Roles

Premium feature tho

[robust spoke]

Thx good sir

[lunar solar]

[robust spoke]

What about about if the ticket are dead AKA no one is talking in it

can it auto delete it self?

[lunar solar]

Ye

Can be made in Automation using watcher

[robust spoke]

Hat off to you @lunar solar

[jade topaz]

Does ticket tool save transcripts to the website or only to the server? What happens to all the transcripts in the event of a termination by Discord?

[opal cradle]

all transcripts are stored in the transcript channel => if its deleted then the transcript is gone forever

[robust spoke]

I want to put a custom emoji as a button but some how it not showing up... what to do here?

[ornate jay]

You just need the emoji ID.. Put a backslash in front of the emoji and copy the thing that pops up after you send the message.. for example if I put a backslash in front of this , I will get this

!TicketToolGold

Take that and put it in the Button Emoji section.

[scenic karma]

i cant obtain it as it doesnt let me view it

[opal cradle]

ask an administrator i guess

[charred drift]

I have in my server +50 ticket i need delete it but i can't to delete them using $delete Is there a way for delete them without use cmd $delete

[teal grail]

Nope

[charred drift]

Ohhhhh.

[teal grail]

1 moment

[charred drift]

?

Okay

[jade topaz]

bot is a bit slow

[charred drift]

The 1 moment it's 90s !!@teal grail

[jade topaz]

He responds slowly

[teal grail]

Nah

You need to do $delete

[charred drift]

Ohhhh.

[teal grail]

Maybe it's your internet

[jade topaz]

I have good internet

[teal grail]

Okay, what's responding slowly?

[jade topaz]

I'll try kicking bot

[jade topaz]

close command & delete

[teal grail]

You can do $debug.

[jade topaz]

ok

[jade topaz]

clear cache?

[teal grail]

Yes

[jade topaz]

Will I lose the number of tickets?

[teal grail]

No

[teal grail]

It worked?

[jade topaz]

yep

[teal grail]

Good

[jade topaz]

Thank you

[teal grail]

And No Problem

[robust spoke]

/

[teal grail]

?

[robust spoke]

Not sure how to get this

[lunar solar]

$id

[humble sequoia]

<:PabloTiphat:983791053842837624>

[lunar solar]

Copy from < to >

[ornate jay]

You used the normal slash. You need the backslash, but it's easier to use the id command that Lupus showed above.

[lunar solar]

Yeah the integrated way to do it is just \

!PabloTiphat

[ornate jay]

And sorry for the ping @lunar solar but may I DM u?

[lunar solar]

Ahh it’s against our server rules my guy, I’d get in trouble. You can #premium-tickets if you’d like? What’s it regarding?

[ornate jay]

Hmm, then could we move to #premium-chat?

[lunar solar]

Ya

[teal grail]

$id

Bruh

[jade topaz]

hello someone respond in #1078023005034254426

[teal grail]

You need the wait

[scenic karma]

it still doesnt let me access the ticket dash board

[teal grail]

?

[teal grail]

You have perm for that?

Admin Permission?

[scenic karma]

yeah i do

[teal grail]

Hm

https://tickettool.xyz/

Try this

[ornate jay]

I might be able to help you here.. What's up?

[jade topaz]

I need help with to transfer old panel settings from old discord account to new discord account

I even saved backup key to restore / transfer this but backup key isn't working

that's strange

[ornate jay]

I'm assuming you want to transfer a panel from a server owned by your old account to a server owned by your new account?

[jade topaz]

yes

[ornate jay]

Hm, let me take a look.

So, I am unsure of how to actually transfer a whole panel from an account to another as I've never seen the question being asked before and neither did I need to do that before. Therefore I won't be able to help with that unfortunately.

[jade topaz]

the main thing is backup key isn't working

[teal grail]

Dashboard > Server Configs > Config Backup & Restore (Server Owner Only

[jade topaz]

done that

getting error - failed to load something like this

[ornate jay]

His key isn't working..

[lunar solar]

You are going to have to wait for a manager to respond in your ticket

[narrow pike]

Hello guys ! I want to add a user to a ticket with the "@" and the list but i can't see everyone on the list @ do we have a option to active that ?

[blazing sluice]

Sure we do! just type in /add @their user

It will show this,

[narrow pike]

Yeah but it's more faster with the @ and the list like that and i want to everyone can add a user to the ticket you know what i mean ?

[blazing sluice]

Yeah I know, but you could just search their username and It would show right there, but for me you don't have to add @

It gets all users if you search them with their username or atleast some instances of their username

[narrow pike]

The problem is that even if I tag it it doesn't add up with the @ 🥲

[blazing sluice]

^, with the slash command it gets all users input. atleast people that you search

[narrow pike]

Yeah i see

[blazing sluice]

which is why I prefer / instead of $

[narrow pike]

ok i'll try that then tyvm ❤️

[blazing sluice]

Yeah No Problem!

[solemn pagoda]

What??

[humble sequoia]

Error 1015 - You are being rate limited

If you get the above error when trying to access our web page, don't be scared. This is just a security feature on our dashboard to mitigate possible attacks to the site. The only way to access the site is to wait for the temporary ban to be lifted automatically. It typically takes around 1 hour but can be quicker or longer.

[solemn pagoda]

AN HOUR???

[gilded verge]

"but can be quicker or longer."

[solemn pagoda]

oh I didn’t see that part

[pseudo sundial]

Hey y’all I need help I’d like to set up a ticket where someone can use a command like !excuse and it opens a ticket with the form and then an admin approves or denies and after it’s approved it saves it in a channel and closes or if it’s denied it saves in a different channel and closes with fees back from the admin … idk this may be to deep to even do but is that possible?

[teal grail]

Form

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to go into your Panel Settings > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[gilded verge]

Hey, you have an open ticket so wait patiently for an answer there or, to avoid confusion, please ask for help on one channel - if you want help here, please close your ticket
//but since the user answered you here, please close your ticket

[teal grail]

....

[pseudo sundial]

I apologize I thought it said could get help in both places I thought this was more for reg users and the ticket was to get help from staff sorry

[gilded verge]

okay, time to correct: I mean you can ask for help here and here but it's best to ask in one place to avoid confusion 😅

[pseudo sundial]

Noted

[fringe rose]

Ticket Tool

[gilded verge]

not related to support

[teal grail]

?

[teal grail]

Exactly

[blazing sluice]

Please keep this channel open for support, as general chat is #💬│general-chat

[cursive blade]

Anyone can help please?
I have added (JOIN US) Panel, and embeds. Tried to change content from website ticket tool then save it.

Nothing is changed in my discord server.

Why not changing?

[teal grail]

Try to send again

[cursive blade]

I have sent many times. Nothing works!

[teal grail]

Hmm

Idk.

[cursive blade]

I can invite you to the server, and take a look?

[teal grail]

Ok

[gilded verge]

> are you sure you have saved the changes to the correct panel?
> you can try with Update button

[teal grail]

Yupe

[cursive blade]

I did not click on Update. Only Save button

[blazing sluice]

You have to update the existing message

[gilded verge]

oh, you need to update this message or send panel again

[cursive blade]

I click on Update buttons?

[blazing sluice]

Either update it or send it again and delete the old message

[gilded verge]

yep, then paste link to ticket tool's message from your server

[cursive blade]

Alright, i will try it. Thank you

I have clicked on update, it says error. If you can see 2 images, i have changed content then save. But on discord nothing is changed. Even date is not updated.

[gilded verge]

what error exactly?

[cursive blade]

I'm actually new, i just follow steps. The error is when i try to change content while it's already added to my server (join us panel) , is not changing to my server after clicking on save.

It must be changed when i save it

Can you come on share screen? I have been stuck on this for one day. I can't move forward 😦

[gilded verge]

what is your panel id?
example:

[blazing sluice]

Hm, so maybe try to resend the panel instead of updating it

^^ or that, such as do you have multiple panels?

[cursive blade]

These are my panels

[cursive blade]

Where i can find panel's id?

[blazing sluice]

Which panel are you trying to edit, such as make sure it’s the correct panel that you’re also creating the ticket on

[gilded verge]

okay so this is panel 1
on channel (where you want to send/update) please run /panel 1, did you get any error?

[cursive blade]

Thank you guys, it's working now. Sorry!

thanks @gilded verge @teal grail @blazing sluice

[iron night]

Gave +1 Rep to @gilded verge

[blazing sluice]

Np

[teal grail]

Np

[spiral jewel]

i have a discord server and this server get deleted from discord
how i can take the ticket tool setting from this server and put it in a different server?

[gray stirrup]

If you saved your config backup key you can, if not i don't think it is possible

[spiral jewel]

i dont create backup

:/

[gray stirrup]

Alright, I'd create a ticket from #🎫│make-a-ticket and ask them.

[spiral jewel]

okay

[gray stirrup]

They might be able to help 🙂

[spiral jewel]

i create already but no reply

[gray stirrup]

Oh, then wait for a response.

[gilded verge]

please be patient

[spiral jewel]

okay im wating

[severe kelp]

Is there a reason for the 247 character limit on embeds?

With this template, this is the longest response possible with a form without premium:

To close this ticket, click the "Close" button.

Summary of issue: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed aliquet sodales dolor, laoreet auctor diam varius sit amet. Curabitur luctus porta aucto```

[rustic gale]

250 (including line breaks probably)

The reason is that your server doesn't have premium

[severe kelp]

ah

[brisk stump]

hi all. I use sapphire and ticket tool. How to make it have several buttons and each button has a different panel

[rustic gale]

That's called a multipanel

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[rustic gale]

You don't need Sapphire for that

[brisk stump]

i want to use sapphire

[rustic gale]

Well

[brisk stump]

but i dont know how to make multi panels

for sapphire

[rustic gale]

The usual way Sapphire works together with Ticket Tool is Sapphire sends the $new command in a channel that Ticket Tool is tracking for command-style tickets

If you want to have command-style tickets for multiple panels, you have to set up a separate tracking channel for each panel

[brisk stump]

Didn't understand

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[brisk stump]

I want to write "Support" in one ticket when creating it, and "Other" in the other

outsider

[rustic gale]

First you need to create two separate panels in the dashboard

[brisk stump]

done

next

can i create ticket?

[rustic gale]

Sure

#🎫│make-a-ticket

[sullen rapids]

Is the bot offline?

[rustic gale]

The bot should be online. Check that it didn't get kicked from your server

[sullen rapids]

Alright

How do i fix this?

[rustic gale]

That's probably a permission issue

[sullen rapids]

Alright thank you!

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

You're looking at an outdated tutorial. Forget the tutorial

[rustic gale]

Make sure the bot has View Channel in the channel, and Send Messages. Then use the /debug command to find out if other permissions are missing

[sullen rapids]

What is the variable thing on discord to make these?

[rustic gale]

Look at the Setup Guide in #📂│information

[rotund gust]

gi

[sullen rapids]

How do you make these?

[rustic gale]

</name:id>

Getting the ID of a command is a nightmare

</setup:1053887916822237235>

</setup:1053887916822237235>

[sullen rapids]

Alright thank you so much

[old kettle]

i wanted to ask guys can u change the name of the bot if u purchased premium and the image

[rustic gale]

Name yes, and it doesn't require premium

Image no. Not even with premium

[old kettle]

where can i change the name?

[rustic gale]

Right-click -> Change Nickname

Same as any other user in your server

[old kettle]

lol it will change in the server only 😛

but not like custom bot type

[rustic gale]

Custom bots are currently not implemented

[blazing sluice]

sadly

[languid pasture]

whitelabels are on the backburner but planned, at an additional cost

[old kettle]

roger that any idea why this showing in this way

[candid stirrup]

How can I create a ticket for a member?

[languid pasture]

Create a new ticket and add them to it

[old kettle]

instead of showing less number its showing like 00000000001

[languid pasture]

Ticket number padding, Panel Settings > General

[candid stirrup]

How exactly I tried @‘ing them

[languid pasture]

Using the $add command

$add <@userid> or $add userid

[candid stirrup]

Got it thank you

[old kettle]

is there any automatic way to delete the ticket?

[lunar solar]

Disable two step ticket:
Panel configs —> General —> Two Step Ticket

Will only take effect on newt created tickets

[old kettle]

roger that thank you @lunar solar

[iron night]

Gave +1 Rep to @lunar solar

[old kettle]

thank you @languid pasture

[unreal schooner]

How do I add a claim button?

[jade topaz]

You'll need premium, Panel config --> Claiming --> Enable ticket claiming

[trim solar]

How can I get it so me (the owner of the server) can close any ticket? Even if I open them?

[opal cradle]

if you are the owner of the server then you should be able to close it

[languid pasture]

You already can

[trim solar]

It's not letting me

[languid pasture]

Guild owners (permission level 6) can close tickets regardless of set permissions

[trim solar]

I opened the tickets, it won't let me close them

[languid pasture]

What are you getting when you use $close or the button

[trim solar]

The $ doesn't work for some reason, but / does

But shows the above answer

[languid pasture]

Does Ticket Tool have permissions

[trim solar]

Yes

[languid pasture]

Open a #🎫│make-a-ticket

Use $debug and see if you get anything

Include your $debug results in the ticket

[trim solar]

It won't let me do debug in the ticket

Nvm, guess it did

I'm confused on the info I guess?

[nova wharf]

Those informations are important for the support members.

[trim solar]

So I have to wait?

[jade topaz]

im having the same issue

[trim solar]

I figured it out

[nova wharf]

Clearing the cache has worked for me sometimes.

(From the bot)

[rustic gale]

That looks very much like a permission issue

[finite temple]

how do i make it so only staff roles can see the tickets

[rustic gale]

That's how it should be by default. Are you getting unwanted users in tickets?

[finite temple]

yes

[rustic gale]

How do you tell?

[finite temple]

i view the server by a role that shouldn't see it and its there

[humble sequoia]

View As Role feature

Discord's integrated View As Role feature will allow you to see how different groups of roles will have access to your server's channels. Even though, this feature isn't reliable for thoroughly testing Ticket Tool considering that the tickets are created based on User roles, and that Roles permissions are only used for Support Team Roles, and Additional Roles.

For testing Ticket Tool as a user we suggest you ask a friend to open a ticket for you as a regular member would do, or use an alternative account to simulate the same process to make sure everything is set properly.

Feb 24, 2023, 6:40 AM

[rustic gale]

Don't use View as Role

[finite temple]

what do i do

[rustic gale]

Test with a friend, or use an alternate account to test

[finite temple]

ok

[quartz igloo]

Hey guys I bought the ticket and it brought me to here

How do I unlock the servers?

[rustic gale]

Which servers?

[quartz igloo]

OF

[rustic gale]

No idea what you're talking about. You probably took a wrong turn somewhere.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

LMFAO

@rustic gale He bought access to "exclusive onlyfans channels" in some scam server probably

OF = onlyfans

[round bay]

Hi, I’m trying to make a ticket be claimable by the ticket owner. I was led to believe this was possible by the wording on the dashboard and the support doc, but I honestly have not figured it out. Can someone help?

[teal grail]

I'll see

[teal grail]

Try changing in Permissions in Dashboard

And Enable the last option.

[round bay]

For Ticket Owners opened?

[teal grail]

Yes

[round bay]

It is enabled

[teal grail]

Wait.

[round bay]

Could it be a discord thing where the ticket owner’s role being inferior to the bot is what’s keeping it from working?

[rustic gale]

Does your server have premium?

[teal grail]

Maybe.

[round bay]

I do have premium, yes

[teal grail]

Now try.

[round bay]

To claim the ticket?

[teal grail]

Yes,

[round bay]

It says “Claiming isn’t enabled”

[teal grail]

You need to activate it in Claming

Dashboard

[round bay]

“You can’t claim your own ticket if claim permissions are enabled.”

[teal grail]

Open the dashboard and go to option Claming

And ative the first option

[rustic gale]

In the Claiming menu, scroll down to the switch that says Change other support team permissions when claimed

and disable that

[round bay]

Thank you. That worked.

[iron night]

Gave +1 Rep to @rustic gale

[brisk stump]

how to assign a name for each ticket category? That is, when the ticket was created, the name was report-0001

a only for premium

[ornate jay]

If you have premium, you can go in the Ticket tab and change it in the Ticket Opened channel name and Ticket Closed channel name options.

[brisk stump]

I already wrote that this is for premium💀

[ornate jay]

I know.. I was just telling you where the option is in case it will ever be available to you.

[jade topaz]

I’m give up with this bot

[teal grail]

what do you need?

[jade topaz]

can i buy with bitcoin?

[teal grail]

#📂│information

[jade topaz]

yes or no holy

yes u can

[teal grail]

Yes,

[jade topaz]

How can I make so that someone can Type on a Ticket in the #ticket channel and then i will get a notification

idk where but u can

[teal grail]

#🎫│make-a-ticket

Turn on notifications.

[jade topaz]

Wehre?

[teal grail]

Or put a mention of yourself in the ticket.

[teal grail]

In your phone.

[jade topaz]

No i mean how can i do so in dc that if someone go on Ticket and klick it how can i do this

Like if someone need Help he will klick in the Ticket

I dont know how to do a Ticket

[teal grail]

Hoo

$ticket

$panel

Just, open the Dashboard

Manage Server

Choose your server, and go to Panel and config, and next you go to Ticket and config

I gtg sry.

When you finnish click in Send and select the channel that you want to send the Panel.

Hope this helps.

[jade topaz]

why does this server have the super reactions already but most not and dms not?

[teal grail]

I didn't understand

[timber kernel]

I would say Discord is rolling this out this step by step and not for every server directly. But there are no specific information about this, as far as I know.
But this is not Ticket Tool specific it is a general Discord topic.

[thick imp]

Most of partners & verified servers can get some features in advance, so it kinda makes sense x)

[thick laurel]

I changed the embed color but it doesn't work, its still green

[lunar solar]

Changing the colour of the embed is a premium feature

[teal grail]

You need to have ticket tool premium

[thick laurel]

ohk

[jade topaz]

you can get it by voting

[hollow gyro]

do u need premium to change the colour ?

[jade topaz]

yes

[hollow gyro]

ah ok , thanks

[iron night]

Gave +1 Rep to @rose pollen

[hollow gyro]

?

[blazing sluice]

You have to change the limit a person can create of the same ticket

Then the second one is an error about an emoji you tried to put in

[hollow gyro]

how can i fix that ?

[hollow gyro]

how can i do that ?

[primal marlin]

Go Panel Configs -> Limits and change number « Open tickets each user »

[hollow gyro]

okay , thanks .

[iron night]

Gave +1 Rep to @primal marlin

[primal marlin]

No problem 😉

[hollow gyro]

i can't find it , do you mind explaining in further detail ?

[teal grail]

You go on Limits

In Dashboard

[primal marlin]

I understand ? @hollow gyro

[hollow gyro]

ohh okay thanks

[iron night]

Gave +1 Rep to @primal marlin

[primal marlin]

No problem 😉

[patent phoenix]

Why ticket is not creating even though i given all permission to the bot

The pannel is not creating

[blazing sluice]

Run $debug

[primal marlin]

Screen ?

[patent phoenix]

Ok

[jade topaz]

How to do this type off msg

[teal grail]

$dashdrop

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[teal grail]

@jade topaz

[jade topaz]

Is the following possible:

Ticket inactive for 2 hours: tt sends a ping to the ticket creator

Ticket inactive for a further hour: tt deletes the ticket

[blazing sluice]

Goto automation as it should be in there

[blazing sluice]

But it won’t send a ping to the ticket owner, it would just check to see if there was a message by the owner

[jade topaz]

Can you config it so it does send a ‘this ticket will be closed in (x) if there are no messages’

[blazing sluice]

Not that I know of, could always add a suggestion an automation message though

[jade topaz]

Whats the method to add suggestions here

[blazing sluice]

#premium-suggestions

Or #💡│suggestions

[visual fractal]

السلام عليكم كيف اعمل تيكيت

[blazing sluice]

You would have to goto Bot commands and do /suggestion

[jade topaz]

Gotcha

[visual fractal]

How to make a ticket

[blazing sluice]

يجب أن تساعد المستندات الموجودة على https://docs.tickettool.xyz/

[visual fractal]

هو لازم اكون pc @blazing sluice

[fathom moat]

Gamer

[jade topaz]

السلام وعليكم

كيف ادد ل بوت في روم مو عارف كيف؟

how add ticket in room?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[spare drum]

Hi! How can I make it to where my admins can access the Ticket Tool Dashboard? Thank you!

[teal grail]

He need only admin perm.

In discord

[spare drum]

Ah that's unfortunate, thank you

[teal grail]

The role must have admin perm.

[gilded bough]

Hi, I have an issue where the button I made for a panel doesn't show up in the panel that's sent by the bot.

[teal grail]

Hmm

You save?

[gilded bough]

the button shows on another panel, it doesnt wanna show up for this one single panel

yes, i did save, and the "show this button" is checked

[teal grail]

You put a id, our you put a imogi?

[teal grail]

Hmm

this has happened to me

[gilded bough]

i did re-send the panel after doing modifications, but the button is not there.

[teal grail]

check us Buttons

Make sure the option Create Ticket is activated

[jade topaz]

Hi,
The permissions say that my members can open the ticket, but on my serv they can't, any idea ?

[teal grail]

Hmm

You need to give role on discord

The rules you have in the Dashboard are those who have access to the ticket.

If you turn on

[teal grail]

.

[teal grail]

Check in DropDown Style

If enabled, disable

[gilded bough]

yah, thats what i just saw

thank you

[teal grail]

Np

[teal grail]

Did it work?

[jade topaz]

nop

[teal grail]

You need to give discord rules, a position that he can create channels.

In your server

Manage Channels

Our Admin Rule

[jade topaz]

will try 🙂

[gilded verge]

c-can i interrupt for a sec?

[jade topaz]

yep

i need some help i think

the tool have all the perms on the serv

[gilded verge]

because I understood it so that the user cannot create a ticket because he does not have permission (the bot does, so there is no problem here) so the only thing that came to my mind is that one of the roles of this user is on the blacklist (Server Configs -> Blacklisted Roles)

[teal grail]

Yes

[jade topaz]

bro

i love you ❤️

[teal grail]

It also results

I didn't even think about it

Thank you @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[meager gyro]

I always love your shy pepe😭pls do tell which server it’s from

[gilded verge]

it wasn't a help question, so please come to #💬│general-chat

[charred crow]

is there anyway to have all panel ticket number's go up so that no panel has any repeat numbers?

[teal grail]

I think it is not possible to have repeated numbers.

[charred crow]

I mean like say if I open a support ticket for one panel it would come out say 0005 I want it so if I would open different panel that it would follow that one and go 0006.

As right now each panel has their own ticket counter I just want a global ticket counter

[teal grail]

this is automatic.

[white karma]

hey i have a question

can i use multiple panels with the dropdown menu?

[rustic gale]

That's the point of dropdowns really

[white karma]

oh i thought i could only use one option per panel because it said "A panel can only be used on one item at a time, using it more than once will result in the other items not showing."

[rustic gale]

So. A dropdown is made of items

https://cdn.discordapp.com/attachments/1065154397358796800/1068586164644216963/imagen.png

Each item corresponds to a different panel

[white karma]

Oh I understand, I’m sorry about that I misunderstood what it meant

[rustic gale]

No problem, we're here to help.

[white karma]

hey i have a question, i'm probably going to sound stupid but is the custom panel colour a premium feature? because it let me change it and i hit save but it's still green

[teal grail]

You need the Premium Ticket Tool

Is a Premium Feature

[white karma]

oh i think it's a bug then

[teal grail]

Np

[white karma]

because it let me edit the field

[teal grail]

Yhea i know that, just visual

[white karma]

i have this issue now where transcript doesn't save

i have enabled it tho

[teal grail]

?

I didn't understand

You transcript the ticket, but it doesn't go to the selected channel?

[rustic gale]

We're going to need more details about this before we can figure out what's the issue, what's the cause and what's the fix

Like, a lot more details

[white karma]

Well I chose a channel where I want my transcripts to go but when I press transcript in the ticket, it says it was posted but it wasn’t

[teal grail]

The ticket tool, can see this channel?

...

[rustic gale]

Could be a permission issue

In the transcript channel, try using the /debug command

[tawny arrow]

Anyone know what the variable is to tag a channel?

[blazing sluice]

Are you trying to tag the ticket itself?

[tawny arrow]

no a different channel

[rustic gale]

It's not a variable. It's a channel mention

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[tawny arrow]

got it ty!

[pine crater]

Hey, I have a question. I use a premium tool on my Discord server and I want to ask if the bot can ping me 6 hours after a ticket is opened. If possible, could you please tell me how ?

[rustic gale]

First create a custom command that pings you

Then head to the automation editor and add this automation:

Wheere you select the command you created to ping you

(21600 is 6 hours in seconds)

[pine crater]

thanks for ur answer but can you please guide me

[iron night]

Gave +1 Rep to @rustic gale

[pine crater]

what I have to do when i'm here pls

[rustic gale]

Name the command

Choose a trigger

Then click Edit Message

[jade topaz]

Hi outside how, can I make a panel with tickets.

[rustic gale]

Check out the Setup Guide in #📂│information

[pine crater]

what should I put in command trigger

[rustic gale]

Anything you want. It's not going to be used with a trigger anyway, since it's just for the bot to send after the 6 hours

[pine crater]

oh ok thanks

[iron night]

Gave +1 Rep to @rustic gale

[jade topaz]

Yeah, but doesn't show how to make with buttons xd.

[pine crater]

i'm in it

what should i write please

[jade topaz]

Bought premium yes

[pine crater]

@rustic gale I succeeded thank you for ur help ; )

[iron night]

Gave +1 Rep to @rustic gale

[prisma shard]

Do I have to buy a subscription to do have a Ticket Selection Menu

[jade topaz]

Is it possible to blacklist users from creating tickets?

[lunar solar]

No.

Panel Configs --> Dropdown Style

[spark path]

im sure its an easy fix i just cant figure it out lol

[viral inlet]

pretty simple, you dont have permission lol

[spark path]

how do i make it so @ everyone has permissions

[viral inlet]

that im unsure of, but im sure someone can help

[rustic gale]

if the user has a blacklisted role, they will see this error
if the user isn't support and the Create Ticket button is set to Support team only, they will see this error
if the user has a disabled role for the Create Ticket button, they will see this error

[prisma shard]

Where in the dashboard can you make a embed?

[rustic gale]

Depends which message you want an embed on

[prisma shard]

wdym

[rustic gale]

The bot has lots of different messages

Each of them has its own place in the dashboard where you edit it

[prisma shard]

Im just tryna make something like this

[rustic gale]

That sort of customization is possible with premium only

[prisma shard]

oh

[rustic gale]

Does your server have premium?

[prisma shard]

No

[rustic gale]

That's unfortunate

[prisma shard]

Yeah, anyways.
Why can't I type where it is says "panel name"

[rustic gale]

The sort of customization that you can do without premium is very limited

That includes that header.

The header will always show the panel name

You can edit it by... renaming the panel

[mild crest]

who can help me?

[jade topaz]

Every one. All u gottq do us ask zr question

[mild crest]

you are late bro

[jade topaz]

Thats a you problem then. Make a ticket next time 🤷

[mild crest]

i make before you are late

[jade topaz]

Was asleep

[mild crest]

what do you mean "Was asleep" ?

[jade topaz]

I was sleeping hence I only just now saw the chat

[mild crest]

pls don't more chat with me i working on a project

[jade topaz]

Okay? The next time don't complain when people want to help you, late or not. Read the docs if you can't wait for an answer. https://docs.tickettool.xyz/

[mild crest]

nope

[jade topaz]

Ah well, good luck good bye

[jade topaz]

how do i make the bot ping certain roles on opening a ticket

[opal cradle]

just add {roleid} to your ticket message (not the embed)

[jade topaz]

lemme try

[jade topaz]

tysm

[white karma]

My bad, I fell asleep. But here’s the debug link it told me to send you this
https://discordapp.com/channels/509192800865353738/662692902245498910/1078975030307852328

[white karma]

I would hope so, he has administrative permissions

[teal grail]

Do $debug

[white karma]

I did that I’m waiting on Outsider to answer, also now it says it can’t find the category but I see it clearly

[gilded verge]

this message means that this panel does not exist or the bot does not see it correctly, so if you still see it in the dashboard, duplicate it and replace it with this duplicated where you added the previous panel

[blazing sluice]

It's currently stating that you could have potentially deleted the previous panel for it.

[white karma]

i duplicated all panels and deleted the other panels but it still says the same

[teal grail]

I'll see

[blazing sluice]

resend the panel aswell

[white karma]

i did that too

[blazing sluice]

Make sure your readding those panels to the dropdown aswell

[gilded verge]

but please make sure you add panels to dropdown because nothing has been added there 😅

[teal grail]

Yhea

[wet forum]

how do I change the channel the ticket is sent to?

[white karma]

🤦

i'm sorry about that

[teal grail]

Category?

[wet forum]

What mate sorry?

Dont undertand

[wet forum]

Spot on lads, thank you

[blazing sluice]

Np

[teal grail]

Np

[viscid prawn]

One message removed from a suspended account.

[teal grail]

Hm

See the dropdown is Disable

[viscid prawn]

One message removed from a suspended account.

[blazing sluice]

click Buttons -> Create Ticket -> Enable Show This Button

[teal grail]

I already had this problem.

It's not for this place

Maybe

[blazing sluice]

Ah thats weird, i've never had this problem

[teal grail]

Kkkk lucky

[teal grail]

Works?

[viscid prawn]

One message removed from a suspended account.

[teal grail]

Good.

[viscid prawn]

One message removed from a suspended account.

One message removed from a suspended account.

[iron night]

Gave +1 Rep to @teal grail

[half forge]

how to setup claim button

[blazing sluice]

Keep in mind, claiming is for premium users only

[half forge]

why this issue is happening

[blazing sluice]

Hm, use the /new command as its better formatting, and see if that works

[half forge]

but dashboard says ${new}

[blazing sluice]

the bot also works with / commands

[thick imp]

Because you're clicking too fast

[blazing sluice]

not the issue, as you can see the messages are 4 minutes apart

[half forge]

see the time between two tickets it's 5 mins

[thick imp]

Oh perhaps

What are you using, buttons or choices, or it is a custom command ?

Also, you dont need the mention, only the ID. See if there is not a Ticket already opened. It could be the issue

[half forge]

no it's new ticket

how to add only supporter needs to see the ticket

[thick imp]

in your panel, go here

[blazing sluice]

Then add the role that you want to be able to see it in there,

[thick imp]

then, choose who can see the ticket here

[thick imp]

man is completing my sentences 😳

[blazing sluice]

https://tenor.com/view/shirley-temple-giggle-laughing-black-and-white-movies-gif-16248411

[thick imp]

[half forge]

how to setup user can open multiple tickets

[thick imp]

making multiples panels could help

[half forge]

ok how

[blazing sluice]

Click Limits -> Then Set The Limit Higher Then 1

[thick imp]

here

[thick imp]

man's too fast lmaooo

[thick imp]

to create multiples panels, just click the "+" 👀

[half forge]

ok

[jade topaz]

can you cancel automation in a specific ticket

[gray stirrup]

yeah do /automation Start/Stop

[gentle flicker]

i can't find the channel to pick up or drop roles😅

[blazing sluice]

You mean add and remove?

[gentle flicker]

yes

[blazing sluice]

It’ll be under ticket

Then scroll down to

[gentle flicker]

Sorry I meant here on Discord, I have the events notifications enabled, but I want to remove it.

[blazing sluice]

Wdym events notification

[slender minnow]

the exclusive giveaway ping?

events or giveaway ping?

[blazing sluice]

Goto #📂│information then click self roles

And then just click the role you want taken

[gentle flicker]

yes thats it, thank you, I couldn't find it

[blazing sluice]

Np

[fierce estuary]

Is there anyway to use the tickets for like automated responses by the user selecting options it then gives automated response and potentially more options to select etc and you list what it responds, was sure if this was possible?

[rustic gale]

Sadly no

[fierce estuary]

Ahh no worries thanks for the swift response though

[iron night]

Gave +1 Rep to @rustic gale

[thick imp]

you can do premade answers using Sapphire

[prisma shard]

where can I attach this to a embed I made

[teal grail]

Hi

Just send.

@prisma shard

[prisma shard]

if I send, it sends a small msg

Also the embed I made, was from discohook

[teal grail]

You want like this?

[teal grail]

Hmm

I don't think it's possible, put it in the Discohook embed.

[prisma shard]

how would I do that

[teal grail]

You have to talk to Discohook support, to try to do this with their bot.

[teal grail]

It's not possible

[prisma shard]

Alright, well thanks

[prisma shard]

Does this have to be premium?

[teal grail]

Nope

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[teal grail]

@prisma shard

[prisma shard]

how you make that embed tho

[teal grail]

Just go in Panel

And you can change

[jade topaz]

Do you only get the premium role here when you buy through discord? I bought through paypal a while back but didnt get the premium role

[covert swallow]

$pc @jade topaz

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @rose pollen. You have now been given the <@&535595160189403136> role!

Found 8 servers in total and 1 with premium and permission

[jade topaz]

Preciated

[rugged dawn]

yo how do i change the message it sends whenever someone creates a ticket