🆘│community-support

[pale pilot]

Can you open a ticket please? #🎫│make-a-ticket

[pulsar coyote]

@pale pilot you are amazing that worked thank you

[iron night]

Gave +1 Rep to @pale pilot

[pale pilot]

[thorny sun]

Hey bro, why is the ticket tool is thinking?

[fallow ingot]

Run /debug in the channel

[jovial dust]

Stuck on thinking

[fallow ingot]

.

[jovial dust]

yes just did

https://discordapp.com/channels/509192800865353738/662692902245498910/1032594494018830388

still same

[fallow ingot]

Ticket Tool is missing the permission(s) Read Channel and Send Messages

[patent osprey]

Please how can I use it

How can I make a ticket

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
or run the </setup:1025379472167403530> command within #🤖│bot-spam

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[fallow ingot]

Check out our docs ^^

Updated very frequently and contains all the information needed to help you setup Ticket Tool.

If you are having issues, come back and we'll help you further!

[jovial dust]

thanks chief, no idea how that changed itself

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

np :)

[scenic plinth]

Ticket Tool thinking?

Ensure the bot has both read messages and send messages permission by using the /debug command, in addition to resending your panel.

(Not too sure why it is a sudden spike, but there is nothing abnormal appearing and can seemingly be fixed by doing this.)

[uneven zenith]

Hello

[slender kraken]

Really impressed with this bot! Thanks guys!

[fallow ingot]

That’s good to hear.

[valid shore]

So I have a question regarding closing a ticket. I have the permissions for "user permissions" as "view channel turned off" for "user closed". In the past it worked just fine, when I close the ticket, the user cannot see the ticket anymore.

However, just now when I went to close the ticket the user can still see, chat, and stuff in the ticket. Unsure if there is other permission I might've missed

[dull ember]

heloo, what permission that i need to show ticket tools bot in my dashboard?

[rustic gale]

Administrator, or server owner

[dull ember]

i have administrator permission but still now showing

[rustic gale]

There's probably a permission issue somewhere, ir ecommend you #🎫│make-a-ticket so we can take a closer look

[rustic gale]

Log out of the dashboard and log in again

[dull ember]

any other bot is working, only ticket tools not work thats why im curious. im doing re logging and still the same

[rustic gale]

Use the /permissionlevel command in your server

[dull ember]

like this?

[rustic gale]

Wrong command

It should look something like this

[dull ember]

ahh its solved rn. thanks for your help

[iron night]

Gave +1 Rep to @rustic gale

[hasty mist]

Hey folks anyone know if there’s a way I can make it so when someone makes a ticket it will come up in a specific channel category so I can keep my server more organized?

[visual wind]

Hey! I am a premium customer.

How do I change the ticket tool branding on my server? I would like it to be my company's branding

[rustic gale]

Not possible currently

[rustic gale]

Panel Configs -> Category

[visual wind]

Then why does it say that's possible with premium?

[rustic gale]

Where does it say so?

[visual wind]

Under unlocked premium features

[dull ember]

i have a problem again haha.. successfully inviting the bot and manage but its not showing on the channel that i want to add.. how?

[fallow ingot]

Click manage servers again and go back to the dashboard

If you’ve just created the channel then it won’t automatically update.

[visual wind]

any insight into my question above?

[dull ember]

still the same, the ticket is not showing on support ticket Chanel.. please give me step by step

[covert swallow]

Its a partial removal, you can change a lot about the bot, but without creating a new bot it is physically impossible to change the bot PFP

You can change the nickname and everything in embeded meesages, as well as text messages, but you can't change the profile picture. You can add a nickname to the bot which will change the name in messages

[visual wind]

okay. good to know. Thanks

[covert swallow]

The ability to purchase a bot, hosted by us with your information, is being worked on

[dense shell]

Hey guys! How do I go about adding certain buttons to my ticket tool such as this:

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[ember tree]

Hey guys, can I add a voice channel to a ticket to offer voice support between myself and the ticket creator?

[dense shell]

Switched to legacy version and it only shows one of the two options I had listed

I see this, but don't understand how to configure the values

[jade topaz]

want only mods to be able to close ticket

[rustic gale]

Make the Close Ticket and Confirm Close buttons support team only

[rustic gale]

Expand the Dropdown Editor

each option has four fields: name, description, emoji and panel

(not in that order)

all must be filled except emoji, which is optional

[rustic gale]

Not possible. You can mae the suggestion in #🤖│bot-spam using the s!suggest command

[jade topaz]

hola

alguien me pueda ayudar ?

[humble sequoia]

Nos encantaría ayudarte, pero si no nos dices en que requieres ayuda no podemos ayudarte :(

[jade topaz]

no puedo entrar en el servidor de 3dxmeridian porque a traves del servidor solo me deja entar al juego

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[jade topaz]

gracias

[jade topaz]

Where

[rustic gale]

The Close Ticket button is in Panel Configs -> Ticket -> Edit Ticket Message

The Confirm Close button is in Panel Configs -> Ticket -> Edit Close Question

[dense shell]

@rustic gale Sorry I'm a little confused.

This is what I currently have for the drop down, all the information is filled but it still only shows one button

[rustic gale]

You selected the same panel twice.

Both options can't have the same panel.

[dense shell]

So I have to create a new panel to have multiple options in the select?

[rustic gale]

Correct

[stoic crane]

How can I change what is inside messages?

[dense shell]

So I have two panels here

[rustic gale]

That message is edited in Panel Configs -> Panel -> Edit Panel message

[rustic gale]

Maybe name them something different so that it's less confusing?

[stoic crane]

Look I can't@rustic gale

[dense shell]

I'm still a bit confused I'm sorry...

I have the two panels, I named them differently. I'm wanting the ticket tool to display multiple options. 1. Request Member Access 2. Request Guest Access.

As you prior stated I need to have two panels in order to accomplish this...

What happens next is what confuses me haha

[rustic gale]

Expand the “Embed Editor”

[rustic gale]

Now go back to the dropdown editor and set them to the corresponding options

[stoic crane]

Look i can`t

[dense shell]

This is how it turns out when I send both panels, is there no way to have it under just one?

Sorry for the confusion, I'm really just not sure what's going on

[rustic gale]

Expand the “Embed Editor”

[rustic gale]

There is no need to send both panels, only one

Only the one where both options are set

[dense shell]

So if I have Pending Ticket 1, I do this:

[rustic gale]

No

[dense shell]

But instead make it Pending 1

[rustic gale]

There should be two options there

i.e. two items

One item for Pending Ticket 1

One item for Pending Ticket 2

[dense shell]

Bro I'm so slow I'm so sorry haha

[gilded verge]

@rustic gale, can I interfere for a moment? i have example in video 😅

[rustic gale]

Of course

[gilded verge]

@dense shell check this:
https://cdn.discordapp.com/attachments/776680605517742090/1031171159124873236/TT_sup_398415808935755781.mp4

[dense shell]

I just got it, thank you for holding my hand all this way

[rustic gale]

That's what we're here for

[dense shell]

Sorry last thing, how'd I go about editing the content inside?

[gilded verge]

Panel Configs -> Panel -> Edit Panel message -> Expand Embed Editor

[dense shell]

Can I do this with the drop down version?

[rustic gale]

Of course

[dense shell]

I assume this is the section, when I try typing where it says message it does nothing but blink?

[gilded verge]

Expand Embed Editor

(click the arrow)

[dense shell]

💀 I'm sorry haha, thank you!

[sudden stirrup]

what does this mean?

[dreamy abyss]

@sudden stirrup Read this #🆘│community-support message

[sudden stirrup]

ty

[undone python]

Is there a way to sync opened ticket perms with the category it's in?

[humble sequoia]

Partnership Program

Our partnership program is currently closed.

We appreciate you being interested in partnering with Ticket Tool! Unfortunately, the program for partnering is closed as of now. Nonetheless, make sure to keep an eye at #📣│server-news where we announce partner applications opening!

TicketTool.xyz - Ticketing without clutter

[gilded verge]

@quaint pivot please use commands in #🤖│bot-spam

[quaint pivot]

ouh sorry

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[gilded verge]

@undone python, please check

oooo wait, nvm, I misunderstood the question 😐

[undone python]

yeaa

cause whenever a ticket gets opened everyone has access to it, not just the user that opened the ticket & support team that can see/type in them

[gilded verge]

so no, you can't sync perms, all perms you can set in Panel Configs -> Permissions -> and there

[humble sequoia]

How to edit `@everyone`'s permissions

Head over to your Dashboard ➞ Panel Configs ➞ Permissions ➞ Open / Closed and customize the base permissions for everyone in your tickets.

Note: This set of permissions may be affected by the overrides of Support Team, Additional Roles, and User permissions.

[undone python]

so how can i fix the issue i mentioned above?

[gilded verge]

so check

[undone python]

ouuu ty

[still atlas]

can someone help? #1032790356900716594

[brittle current]

i Need help

[rustic gale]

Technically i should be able to help, but as staff i get yelled at if i take over on someone else's ticket

[brittle current]

Help my ticket

no one shown up

[rustic gale]

Try creating a new ticket (in your server, not here) and seeing if the correct emoji shows

[potent cape]

I’m lost
How do I allow member to type what their ticket is for. I’m trying to make a complaints and suggestions channel for my server. TIA

[rustic gale]

Panel Configs -> Forms

You'll want to enable the form

And you'll want to enable the automatic embed to show the form answers

Those are the two switches at the top of the menu

[potent cape]

You are a life saver! Thank you!

[jade topaz]

Why is he not sending the message?

[rustic gale]

🤔

You enabled the premium bot in Server Configs, but the premium bot isn't in the server

I recommend you switch back to the basic bot instead

unless you plan on getting a permanent subscription after the trial

[jade topaz]

do you mean this

[rustic gale]

No. Subscriptions are done through Discord now

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

The Ticket Tool Not Work He Say The ApliCattion Did Not Respond

[rustic gale]

What's your server's ID or name

[jade topaz]

Wait

1028929498047070238

This

[rustic gale]

Can you open a ticket #🎫│make-a-ticket real quick?

[jade topaz]

Wait

Already

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

is there anybody?

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

When will my apply submission be answered?

[sacred maple]

What've you applied for?

[jade topaz]

Support

[sacred maple]

Welp, good luck

oh you're an Arabian?

[brittle current]

i need help

Can someone answer my ticket

[jade topaz]

I can be staff

[white hound]

Hey @plain surge @wanton fern @covert swallow @weak oasis Can Anyone Help Me please!!

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[craggy geyser]

You haven't read the instructions properly. Read the end of the embed

[limpid nimbus]

my server is still not showing up on the dashboard (i joined for this reason only)

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[gilded verge]

Please check

[jade topaz]

I didn't understand you but do you mean I'm rejected?

[limpid nimbus]

okay thanks 👍

[iron night]

Gave +1 Rep to @gilded verge

[sacred maple]

No, he is saying, you didn't quite provide a problem which you need help with, you can't ask when your application will be checked, there is a lot of other applicants they need to check too, so just be patient, otherwise they might not even accept you for not being patient

I'm Arabic too by the way

[limpid nimbus]

how do i close a ticket,,, (using a command)

[gilded verge]

what's your prefix?

[limpid nimbus]

$

[gilded verge]

oh, so this is $close ^^

[jade topaz]

Okay

[gilded verge]

but if some command fails, use the command with a slash

[sacred maple]

because slash pog

I swear I have no idea why I'm chatting here or even helping people lmao

[willow salmon]

How would i make it where only the claim user can send messages. Having the issue of other support team members are able to reply to tickets i claimed already

[craggy geyser]

The application says close it when you have filled it in. Your one is still open which means it won't be checked. If you have closed it and don't here anything it means you aren't successful

Though the panel you opened it from was old, and we aren't actively recruiting anyone right now so you might not hear back immediately. We sometimes store good applications until we need them

[buoyant timber]

I cannot send a panel to my server

[cerulean badge]

where do i used made tickets?

where can i see my tickets?

[rustic gale]

Take a look at the basic setup

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[buoyant timber]

I selected the premiumBot without noticing 💀 thanks

[iron night]

Gave +1 Rep to @rustic gale

[void osprey]

I added a Moderator role to my ticket and when ticket is created the mod can't view or see the ticket that was made.

[humble sequoia]

━━ moved to ticket ━━

[waxen solstice]

السلام عليكم انا عايز اعمل setup للبوت بيجيبلي كده خرجت البوت من السيرفر ودخلتوا وبردو لسا نفس المشكله هل حد عندو حل؟

[humble sequoia]

لا تستطيع رؤية سيرفرك في لوحة التحكم؟

غالبا ستحتاج إلى إعادة التسجيل. انظر أدناه لمعرفة الخطوات الخاصة بكيفية إعادة تسجيل الدخول

كيفية إعادة التسجيل في لوحة التحكم.

اولا، يجب ان تذهب الى لوحة التحكم. اضغط على صورتك الشخصية في الجهة اليمنى اعلى الصفحة. بعد الضغط عليها، ستجد زر بمسمى Logout يجب ان تضغط على هذا الزر. ثم سجل دخولك مرة اخرى.

ملاحظة:

تحتاج ٣ اشياء لتستطيع الدخول الى لوحة التحكم
اونر السيرفر (المستوى: 6) .1
صلاحية الادمن (المستوى: 4) .2
رتبة لوحة التحكم (المستوى: 2) .3

تحذير: تستطيع معرفة مستواك بأمر $level في سيرفرك

مستوى صلاحيات المستخدم مع تكت تول
مستوى صلاحية المستخدم: 0 (User)
```» اذا ظهر ان مستوى صلاحيتك  **0**, ليس لديك اي من ال**3** مستويات المذكورة اعلاه للوصول الى لوحة التحكم

**انظر الى الصورة ادناه لشرح كيفية اعادة تسجيل الدخول**

[weary sinew]

why have I been warned?only for asking a question

[jade topaz]

I probably broke one of the server rules.

[weary sinew]

I asked a thing in #💬│general-chat

sorry,but normally in all the server where you ask a thing is in general

because I saw other peoples asking questions and nothing happened

[torpid chasm]

what is the thing like this to ping a role

[rustic gale]

You use a role mention

A role mention looks something like this

<@&642118166243311646>

You can use the /id command in your server to find the exact ID

[torpid chasm]

yeah that's I do but it doesn't work 🤷‍♀️

oh i just forgot the &

okay thanks

[jade topaz]

any one knows why i get: The application did not respond

when typing the /help command?

[pale pilot]

Is the bot still on the server? @jade topaz

[jade topaz]

yes

[pale pilot]

Then run the debug command

[next patrol]

why this image at the bottom doesnt work

[jade topaz]

now I get
The help command is being rebuilt.
For now please checkout the documentation page: https://docs.tickettool.xyz/

[pale pilot]

Yeah that's normal

[jade topaz]

ok all good thanks

[next patrol]

can some1 help me? do i need to enable smth?

[pale pilot]

You're using one of the icon variables right? Can you put the variable in one of the text fields and see what kind of link it outputs?

[next patrol]

i have set this

[pale pilot]

How does this link end?

[next patrol]

https://cdn.discordapp.com/attachments/927523775631753246/1033088772851634236/valleyhub_blue.png

[pale pilot]

Not sure why it not works, but I've also noticed that sometimes the links don't work. I generally suggest using an external image service for this. Otherwise, send the image again and use that link instead

[next patrol]

okay ty

[muted bough]

https://www.directupload.net/ <-

Top

[rustic gale]

Apparently Discord is having issues with “some API endpoints”. No clue if that might make images not load correctly

[sudden sigil]

hey guys. I can't see any channel selecting option when I'm creating a panel so I can't assign a channel as a Ticket-submitting channel! what should I have to do?

[fallow ingot]

Hmm, that’s odd.

[fallow ingot]

Have you tried to log out back in and go the dashboard you’re managing again?

[sudden sigil]

it's the only thing I see while creating a new panel

[obtuse cedar]

How to make it so that when a server user clicks on the etiquette ticket . It was not a new channel that was created, but the ticket was transferred to a specific channel with a name and description

and is it possible to do it at all

[humble sequoia]

━━ moved to ticket ━━

[eternal ginkgo]

How do i add someone to a ticket?

[dreamy abyss]

To add someone to a ticket, all you have to do is $add [User ID]

[jade topaz]

My server doesn't show up on app discovery

[scenic plinth]

It doesn't go on app discovery

[lone cave]

احد عربي؟

[jade topaz]

تفضل

[lone cave]

انا ابي اسوي تكت حقت الأوامر وكذا مايظهر الخادم حقي يضهر خادم غير

يعني ماقدر اسوي تكت

[jade topaz]

شيك دي @lone cave

[lone cave]

طيب

شكرا صبط

[warm fractal]

@lone cave

[heavy jolt]

Hello, tickets are not working correctly on my server

Members' messages are disappearing

Everything worked correctly before

[viral dagger]

When we transcript a ticket, does pictures are saved ?

[waxen niche]

how can add premium bot?? link?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[spring thistle]

how to make multi panels

i need the new dashboard not the old

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[lone cave]

هلا

[gilded verge]

@spring thistle please check

[deft nest]

I don't have a problem but i want to ask.should i make a ticket

How can i make two tickets in two different chats

My eng so bad🤦😂😂

[grizzled fable]

I need help

My tickets aren’t like deleting, when we type /delete or $delete they only purge text msgs, they don’t delete the channel. They only way to delete the channel/ticket is to manually do it

[rustic gale]

That's called Server Storage

you disable it in Server Configs in your dashboard.

[grizzled fable]

Ty

[jade topaz]

Warning: Server at discords channel limit of 500
???

[rustic gale]

You can't have more than 500 channels in your server

You have a few options

Close some tickets

Switch to threads

Or start using Server Storage

[digital nebula]

H

[restive smelt]

Hey guys can I embed an image into the front message for a ticket?

[rustic gale]

With premium, yes, you can

[restive smelt]

Gotcha. It appears as though I can embed one into the ticket itself once it's opened as is.

Thank you!

Thanks!

[vital crypt]

how do u do this?

[rough cove]

I am getting a permissions error when @/everyone tries to create a ticket. Is there a setting I messed up?

There are no blacklisted users. I'm confusedddd 😭

[humble sequoia]

━━ moved to ticket ━━

[night copper]

I have 2 server but only one server show to manage

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[night copper]

I do this

[eternal mantle]

How do i make it so where tickets that are closed dont delete?

[clear ore]

Is there a way to prevent everyone with a role being added to a threaded ticket when you @ the roll

[slender minnow]

you can just @ them instead

[slender minnow]

tickets dont get deleted when closed (unless your two step is closed)

but if your tickets are being deleted, you can either choose to restrict its usage to specific roles

and/or just transcript them before deleting (you can also choose to automate this which is a premium feature)

[eternal mantle]

like the person closes them. but i want them to stay there to go back to it

[clear ore]

What do you mean @ them instead? In a ticket I @ a role to show them a new role I gave them and everyone with that role was added to the ticket

[slender minnow]

did you tried using their user id or ping?

[clear ore]

Ping

[slender minnow]

are you the server owner or with admin perm? if you are, then you already have access

[slender minnow]

try using their user id

[clear ore]

The group id?

[slender minnow]

user id

$devmode

[humble sequoia]

How to turn on developer mode

To enable developer mode do the following:

[:desktop: PC] go to Settings ➞ Advanced ➞ Developer mode
[:mobile_phone: Mobile] go to Settings ➞ Appearance ➞ Developer mode

Developer Mode allows you to get the ID of any channel, user, role, or server.
VIA the ID, you can use them with <> alongside their corresponding format to mention a channel/role/user...
They're mostly used in Embeds

Formats

Channels: <#ID> ➝ #🤖│bot-spam
Users: <@ID> ➝ @humble sequoia
Roles: <@&ID> ➝ <@&642118166243311646>

[slender minnow]

you'll need the dev mode on to grab id's

[clear ore]

My issue is not ID. When I say hey you've been given the @test role then everyone with that role gets added to the ticket

[slender minnow]

are you using the threaded ticket? let me confirm that first ^^;

[clear ore]

Yes I am. This did not happen when we used the channel tickets

[slender minnow]

so thats because how discord's threads operates, anyone who is pinged in the thread is added to that thread

so if you ping the role, all users with that role are added

[clear ore]

So there is no way to disable that then since it's a discord limitation

[slender minnow]

yep, you can use their user id instead and mention them in the ticket thread

[clear ore]

Ok I understand now. Thank you so much for the help!

[jade topaz]

How can I make them delete tickets by themselves every x time if there is no interaction?

[humble sequoia]

━━ moved to ticket ━━

[short rain]

Why does the ticket tool not show up on the sidebar, but it shows it joining and I can give it roles via server settings?

[rustic gale]

Because it doesn't have permission to view the channel you're viewing

[pearl meteor]

Does anyone know the solution?

[pale pilot]

Yes. Just FYI, that's not our bot

[pearl meteor]

Do you know a fix for it at least?

Wait, 1 sec

[pale pilot]

Could be a lot of things. And I don't know any special issues that this bot has

[upbeat knoll]

how do i get automatic custom names when someone opens a ticket

i got premium

[full cliff]

hi I would like to know if the meridian is working for free because mine closed

[lunar solar]

Hi,

Please look under:
Panel Configs —> Ticket —> Ticket opened channel name and/or Ticket closed channel name

Have a look at supported variables for help with creating ticket names:
https://docs.tickettool.xyz/dashboard/panel-configs/variables

[modest spire]

How tf do I set this up

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
or run the </setup:1025379472167403530> command within #🤖│bot-spam

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[lunar solar]

Have a look through the above @modest spire

[modest spire]

Alr thank you I've been fiddling with this crap for hours

[lunar solar]

If you have any questions while setting up just let me know

[upbeat knoll]

i cant find ticket

[lunar solar]

Can you show me what you are looking at

[lunar solar]

There it is top right

[upbeat knoll]

oops

like this right?? if i want automatic names

[lunar solar]

Yes, I recommend adding -{count} to the end of the one on the left but it’s personal preference:)

[upbeat knoll]

what happens then?

[lunar solar]

Provided you hit save on ticket create the tickets will be automatically named accordingly

[upbeat knoll]

yes but what is the advantage of adding coun

[lunar solar]

Ohh so you can keep track of the number of tickets you’re up to, plus when referencing a ticket it’s easier to do:

4673

Than it is to do:

username

As some users use special characters that can’t be typed on a normal keyboard etc

[upbeat knoll]

ok so i place that behind the end of the left one

[lunar solar]

Yes

[upbeat knoll]

like this?

[lunar solar]

Yep

[upbeat knoll]

perfect

[umbral python]

keep getting 502 error when trying to update panels

[scenic plinth]

Related to a minor DDOS issue apparently, should be fixed accoridng to the developer however.

[cerulean linden]

ok im lost, i haven't been on the control panel in a while but im trying to set it where ONLY support and higher can close tickets. not the person that opened the ticket anybody got a fast navigation for me?

[rustic gale]

Make the Close Ticket and Confirm Close buttons Support Team Only

Close Ticket is in Panel Configs -> Ticket -> Edit Ticket Message

Confirm Close is in Panel Configs -> Ticket -> Edit Close Question

[cerulean linden]

you my friend are amazing!! I should've came and asked a long time ago. new controls got me a little lost atm

[rustic gale]

That's what we're here for

[cerulean linden]

had me fixed up in 2 seconds 🙂

[olive talon]

How do yall add a ticket bot to a text chat

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[gilded verge]

[olive talon]

tysm

[jade topaz]

is there a way to boost my server to level 2 on discord without paying?

[lunar solar]

No unless members of your discord wish to donate boosts

But they would still have to pay for them

[jade topaz]

the server im making is gonna be a family thing where kids can create tickets in our whole family to get homework help etc. what is the fastest way to get it to level 2 how much u suppose that would cost me

i mean cousins aunts uncles etc type family thing

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

if i buy 7 boosts will that immediatly open level 2 or would i have to wait on the months to pass to get it?

[lunar solar]

Buying 7 boosts immediately unlocks level 2 as long as the 7 boosts are regularly paid for each month

[jade topaz]

it says i can pay for all 7 at once if i understand it right which is like $35 ish

[jade topaz]

but ty for your help i realize that was a discord question but i wasn't sure where to ask it and i need the level 2 for the private threads with tickets

[iron night]

Gave +1 Rep to @lunar solar

[heavy saddle]

how do the panels work please explain it like your talking to a baby i have no idea what the description if the command was saying

[unreal crescent]

How do I remove the 2nd one?

[amber panther]

need help

[lunar solar]

What exactly do you want the panels to do?

[lunar solar]

You’ve attached the panel to itself,
Panel configs —> Panel —> Attached Panels (multi panels) make sure this box is empty

[lunar solar]

Elaborate

[amber panther]

can you help me

[lunar solar]

What do you need help with?

[amber panther]

i have allmyfiles formyserver i just forgot where toputthem

[lunar solar]

What do you mean all your files?

[amber panther]

my fivem server files

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[still sparrow]

I want to add a suggestion I used the s!uggest command but it is not working

[humble sequoia]

Suggestions for Ticket Tool

To make a suggestion use the s!suggest suggestion command in #🤖│bot-spam. Note that you'll suggestion will be first reviewed by our Support Team before it's posted into #💡│suggestions, channel in which you'll be able to vote for other suggestions!

[jade topaz]

Hello guys ! I wanted to know if there is a way to close an "invisible" open ticket. To clarify : I opened a ticket on a server, and then the ticket disapeared (archived or something to look at it later I suppose). But now, I want to add some infos to the ticket, but I can't, and I can't open a new one either since the max limit of 1 is reached. Any solution ?

[humble sequoia]

━━ moved to ticket ━━

[heavy saddle]

to allow people to create a ticket and make it into a chanel only mods can see

[upbeat knoll]

How do i add more buttons

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

does anyone know how to do this now? cause i believe it changed

[humble sequoia]

How to edit `@everyone`'s permissions

Head over to your Dashboard ➞ Panel Configs ➞ Permissions ➞ Open / Closed and customize the base permissions for everyone in your tickets.

Note: This set of permissions may be affected by the overrides of Support Team, Additional Roles, and User permissions.

[wanton cloak]

hi there.. i dont know if was discussed already but i need some help... i added the bot to my server and it's not listed on dashboard... and yes.. and the owner..

[karmic jasper]

my close button not working

[bleak umbra]

Is it possible to get a notification everytime a new ticket has been made?

[slender minnow]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[slender minnow]

@bleak umbra you can try using mentions

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[slender minnow]

@wanton cloak refer this

[karmic jasper]

I'm trying to close a ticket. But keeps failing
What can I do ?

[wanton cloak]

Solved!!! Thank you...

[iron night]

Gave +1 Rep to @slender minnow

[rustic gale]

What's the error you see?

[umbral python]

New staff member can't see tickets but has the proper role

[hushed oak]

i am in need of some help

im trying to configure the set up of this and havin some trouble

im trying to change the "to create a ticket" message. i thought i did. i entered my message into ticket message

id also like to add a message when a ticket is created after the person answers the questionnaire. above the transcript id like to add a message. im not sure how to do that

[slender minnow]

Make sure that their role perms are set correctly from dashboard to view tickets

[slender minnow]

You can edit that from the panel option in panel config

[slender minnow]

There is a close ask message that you can edit. You can use it to ask your questionaire before closing

[rustic moon]

Why

@slender minnow

Ok

[umbral python]

yeah its there have added removed and updated panel

still neither can see

[river sinew]

i have drop-down enabled and have two inputs but when i send the ticket only one displays

[slender minnow]

Please do not ping for support, if you urgently need help open a ticket through #🎫│make-a-ticket or wait for someone to respond.

[slender minnow]

can you open a ticket so we can further assist you?

[merry jetty]

When I send my panel in order to be able to create tickets, I have this which is displayed and it does not work yet the bot has all the permissions

[tidal light]

Hey guys i am using ticket bot for our server , the tickets created by our members are visible to everyone, how to disable it ? Need help

[rustic gale]

Invalid emoji

It means you inserted an emoji incorrectly, likely in a button

[rustic gale]

Panel Configs -> Permissions -> Edit everyone's opened permissions

Make sure View Channel is

Then test on a new ticket

Then, after you've confirmed it works, go back and close all existing tickets and reopen them

[tidal light]

View channel on discord or on your portal?

[rustic gale]

On the dashboard

[rustic gale]

This was all on the dashboard

“Panel Configs” means the Panel Configs menu on the dashboard

[keen carbon]

Como coloca suporte ticket em um servidor de discord

[covert abyss]

Sorry for another stupid question: where is the settings ?

[heavy bridge]

Hey guys! My verification bot (Wick) quarantined ticket tool and removed all permissions. Is there a way to grant them back? on tickettool dashboard everything looks good, but still showing "missing perms"

[jade marlin]

Sir

Hello

[scenic plinth]

Assuming you have unquarantined the bot (Ticket Tool), you will have to manually add them back via its role.

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[wide junco]

What is the significance of roles while using thread tickets? I don't really understand why it would need to temporarily give a role to someone and in what circumstances it'd be useful

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

how can i manage bot dashboard

i can't fine my server
the bot have admin permission
and his role above owner 😂

[lunar solar]

Do:
/permissionlevel

Just to confirm access level. Screenshot bot response and post here please

[cerulean forum]

I can't see the server I want to manage using the bot on the Servers screen, it says try relogging but I don't actually know what that means

Could someone help me?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[cerulean forum]

Oop, I tried but it didn't work 😂

Lemme try and get administrator that's probably why

[lunar solar]

You can do:
/permissionlevel

In your server to see whether or not you have access.

[cerulean forum]

oo okie lemme try

[cerulean forum]

Ah, I'm at 0 that's why

[lunar solar]

Yeah needs them permissions

[cerulean forum]

Yep x]

[lunar solar]

Once you have do the relog and should be good to go

[cerulean forum]

Gotta wait for owner to get online first, then I can

[cerulean forum]

Tyyy

[lunar solar]

If you run into any further issues just ask for help here and one of our team will gladly assist 🙂

[cerulean forum]

Will do, thanks again :D

[lunar solar]

No worries, have a good day / evening

[cerulean forum]

Fine
Thanks @wanton heron 😂

[iron night]

Gave +1 Rep to @wanton heron

[cerulean forum]

WAIT THATS A REAL PERSON oops...

[lunar solar]

Ohh well no stress haha

[cerulean forum]

Thanks you too!

[covert swallow]

...now i wanna see how much rep they have

[timber jacinth]

How will i set this ticket creating system in my server?

[jade topaz]

Yo can the admin of this server pls let me typ in everything

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[covert swallow]

Its 1 button per panel, if you want to have more than one panel in a message follow the guide below

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[cerulean forum]

I have another question, how do you get the ticket to ping a specific role once you've opened the channel. Also, how do you have it highlight a chat. I've done this, however it won't ping the role nor will it highlight the channel name

[keen canopy]

سس

[robust sandal]

Sauce

Persian (fa) → English (en)

[sudden silo]

I need help figuring out how to fix this

[rustic gale]

Please #🎫│make-a-ticket so we can take a closer look

[jade topaz]

can i make more buttons in ticket

[jade topaz]

like this

to put different language forms

like that

how?

[mystic ruin]

What does $claim do? Please @ me when someone responds.

[rough summit]

سلام عليكم
عندي سوال
@jade topaz

[primal crow]

Hey, is anyone having a problem where there are two support ticket buttons?

I don't see a reason why there are two, as I only have one button in the panel. Hiding that hides both, and showing the one button in the panel shows two on Discord.

Is it a known bug?

[covert swallow]

Did you attach the panel to itself?

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[covert swallow]

By using this method ^

[granite tide]

can you somehow change the way it opens the tickets? like instead of Ticket#0061 it says the name of the user?

[covert swallow]

With premium, yes

[granite tide]

okay, thank you

[primal crow]

^ thanks guys will check it

[fluid prawn]

i cant create a multipanel with this new menu 💀

it tells me to go to this settings thing but its not even there

[glad hedge]

Hey when can we use the premium (last week, admin said you rollback)

[slender minnow]

hey there, i am not sure what you mean by rollback ^^;

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[slender minnow]

@fluid prawn

docs are being updated

[elfin brook]

is there a way for me to send a ticket reaction to my own embed instead of ticket tool sending its own panel? (i hope this makes sensee 😭)

[slender minnow]

nope, thats not possible iirc

[glad hedge]

I heard from the admin who is one of your community, the premium feature was rollback last week. So, 10% server cannot use the premium feature

[slender minnow]

oh

abut that

[elfin brook]

o alrighty thank u very much

[iron night]

Gave +1 Rep to @slender minnow

[slender minnow]

thats discord rolling out the app directory so our payment platform will be moved to discord, so it wasnt available for about 10% of the servers and was slowly rolling out for all servers

[glad hedge]

Okay. when can I use the premium feature?

[slender minnow]

you can complete the purchase once you see the upgrade option in the bot profile in your server or you can choose an alternate payment method

[glad hedge]

I cannot see the upgrade option now

[slender minnow]

then it means its not available to your server yet ^^;

you can also choose to pay through other payment methods like btc, etc.

[glad hedge]

Okay, where can I choose to pay through other payment?

[slender minnow]

you'll have to open a ticket so that our team can further assist you

[plain rover]

Hello i have a question, i set up the bot and it shows 2 create a ticket buttons. I can't find anywhere to make it just one

Is there a way to do it or is it always 2 automated?

[slender palm]

How can I create a panel where I can create tickets and how can I set up a form for the tickets?

@slender minnow @plain rover

@slender palm

[slender minnow]

Maybe you should start by reading our rules

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
or run the </setup:1025379472167403530> command within #🤖│bot-spam

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[slender minnow]

and then refer to the setup guide ^

[pure sundial]

is there a way to keep my support team without send message perm them it gets activated only when someone of the team claim the ticket?

[hard wind]

What is this

Karmo karmo

[keen canopy]

سس

[spiral lichen]

i need some help with the bot, it says that it has sendt the message in the browser but it dosent show in the server

anyone have a fix?

[slender pagoda]

i had the same thing, updated the rights to the channel and that solved it for me.

[spiral lichen]

@slender pagoda ive tried that but it dosent work

[slender pagoda]

then, no clue

[spiral lichen]

could you come in vc and help me while i screenshare

[slender pagoda]

sorry, at work

[spiral lichen]

ahh np

[bold roost]

bonjour pouriez vous me dire comment retirer le sélecteur et mètre des boutons svp

hello could you tell me how to remove the selector and meter from the buttons please

[somber oxide]

hi

may i get some help please?

im trying to set up a server with a ticket bot and im struggling to be honest

[smoky shoal]

tickettool down?

Bad gateway Error code 502

nvm back up

[weary elk]

Hello, does Ticket Tool have an option to automatically close a ticket if the person opening the ticket hasn't typed anything in it since opening the ticket, after an "x" amount of time?

[smoky shoal]

How to edit this embed?

[worldly coral]

I was ban from a server but did nothing wrong how do I fix or contest

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[gilded verge]

As far as I know you cannot edit this message but you can disable this option and add a separate message instead, just remember to add the variable in message. You can check more info in docs: https://docs.tickettool.xyz/dashboard/panel-configs/form-options

[gilded verge]

Hey, auto-close after certain time it is planned ^^

[echo sandal]

Hi how I do ticket

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[gilded verge]

Hey @echo sandal, please check

[echo sandal]

Yes I do it they say it’s failed

[gilded verge]

Why failed? Do you have error or something?

[echo sandal]

I don’t no

[gilded verge]

Please send a screenshot when you see the error so we can help you ^^

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[gilded verge]

So please make sure the bot has required permissions and permissions in the channel: View Channel, Send Messages, Read Message History

@echo sandal, let us know if it worked ^^

[echo sandal]

Yes

[jade topaz]

Is there a way to change server premium once it got activated

[gilded verge]

It depends.
How did you get Premium?

1. I purchased a subscription via https://tickettool.xyz/premium
2. I purchased a subscription via Discord (Upgrade button)
3. I activated my subscription using a key (meaning this key from /vote redeem command)

[jade topaz]

2x boost rewards

[gilded verge]

Unfortunately, it is no longer possible to get premium for server boosts.

wait, i think i missed something 🤔

you got the premium key when you used boosts in server before, right?

[elder breach]

How do I add buttons to the embed?

[humble sequoia]

Config Backup & Restore (Server Owner Only)

Backup and Restore allows you to transfer your premium status, panels, tags, and all settings to a new server.
You can also use it to keep a backup of your settings incase you need to suddenly move servers. We suggest you keep this backup key somewhere safe, incase your server is deleted. You will want to copy the whole key.

First, go to your dashboard, then Server Configs and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the second field.
Now you can choose what you want to copy. Finally, press the green “Restore Configs” button.

[gilded verge]

@jade topaz, Because if so, you need to use backup key to move premium

[gilded verge]

Which buttons you mean?

[elder breach]

Like the 1s u have (languages)

in the make a ticket channel

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[gilded verge]

Buttons are added automatically, please check

[elder breach]

No no, I mean like how to add buttons yourself to that message and when you press it it comes up with the same ticket tool

I already have the open ticket button and stuff but I’m wondering how to add other buttons because it looks cool

[gilded verge]

ah so you want more buttons in panel?

[elder breach]

yes

[gilded verge]

whew 😅

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[elder breach]

Thanks

Also, how do you add an image to the embed?

[gilded verge]

required premium to change that

but if your server have premium, you can change that in:
Panel->Edit Panel Message->Expand Embed Editor and add to Image Url
or Ticket->Edit Ticket Message->Expand Embed Editor and add to Image Url

[elder breach]

oh ok

[jade topaz]

hello

when i try to delete my ticket

it doesn't delete the channel but the content within the channel
is there a fix?

[gilded verge]

Hey i think i know what's going on 😳
Please go to Server Configs and there turn off Server Storage Options ^^

[jade topaz]

ohh okay thanks

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[jade topaz]

how do i make the transcript command go into a certain channel all the time instead of manually typing it each time

[rustic gale]

In your dashboard, Panel Configs -> Transcript

[jade topaz]

legend thanks

[rustic gale]

You can select the channel for transcripts there

[jade topaz]

yea i see it all i set it up now, thanks

[iron night]

Gave +1 Rep to @rustic gale

[analog wind]

I'm a bit confused with the new UI. Is there any way so people with a certain role can't open a ticket?

[near veldt]

https://i.imgur.com/aRiEWft.png any reason why i have a duplicate ticket button?

[gilded verge]

Please go to Panel Configs->Panel->Edit Panel Message->Create Ticket Button->there use Allowed Roles or Disabled Roles

[gilded verge]

It looks like you have added the same panel and therefore you have 2 the same buttons 😳
You can change that in Panel Configs->Panel->Attached Panels (Multi Panels)

[near veldt]

Thats what I thought too but this is what I got https://i.imgur.com/BbcrzRd.png

[gilded verge]

ooo look, you have the same panel 😳

so you need to \❌ player report from Attached Panels (Multi Panels) ^^

[jade topaz]

does anyone know why there would be two create a ticket options?

nvm ty

[gilded verge]

[near veldt]

I got it working thank you very much. It took sometime to realize the drop down menu was different panels, not ticket options lol

[iron night]

Gave +1 Rep to @gilded verge

[vapid bay]

hello

our pinging variable isn't working and seemed to of disappear and not trigger when a ticket is opened.

server id: 726225355937153197

just randomly stopped working. nothing was edited.

[eager cargo]

^handled

[jade topaz]

Why didn't the color change to pink?

I have a premium

[void pelican]

/help

[snow sky]

I need my 2 surfshark vons resetting please

[lunar solar]

You are looking at two different bots

The first message is sent with the free bot

The picture of the roles is the premium bot

Resend the message and delete the old message

If the free bot sends the message again you need to activate premium

Yeah I just tried to update your roles and the bot couldn’t find you with premium access. You need to activate the premium bot.

Additionally you can kick the free bot

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[lunar solar]

Yes you need to change that to the premium bot and hit save

[languid edge]

hello

please give me the steps to make a panel with 5 tickets in the same panel and tell me how to add photo

like this

[languid edge]

@lunar solar

[cold sparrow]

Hello

im trying to set up the bot but i cant choose a channel when i am create the panel?

my panel creation page looks like this - thats not what i can see in the videos 🤔

[lost lintel]

You will get this option later when you try to send the ticket.

[cold sparrow]

?

how should i send a ticket when i cant choose the channel?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[gilded verge]

check

[cold sparrow]

aaaaaah

awesome thank you!

[civic dagger]

how can I create a DropDown menu?

for me, only one of 4 possible options is displayed.

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[random copper]

I just signed up for the Mesh Monitors and was trying to figure things out. I thought I was following directions and it said create a ticket -so I did. I had no idea what this did-so I didn’t say anything. Well I did that twice and now they kicked me out. Is there someone I can contact about this? Or am I just done forever?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[random copper]

Can you tell me how to close it?

[covert swallow]

Were they using @pseudo glen ?

[fair blade]

Hey guys, is it possible to set a global ticket limit per user? For example, I have more ticket categories, however players can open a ticket per each panel.

I can open 1 ticket on both player report and bug report, however I want to limit it to 1 ticket globally

[fair blade]

Nevermind, found the option, thought it was a limit for all users

[umbral python]

closed tickets are no longer going to the proper categories

[covert swallow]

Is the category theyre supposed to go in full? (50 channels)

[umbral python]

yes

[covert swallow]

Thats the reason

[sharp elbow]

is there a way the bot can automatically give people roles after creating a ticket

[rustic gale]

You can set auto roles in Panel Configs -> Ticket

[glad venture]

Hi folks, the tickets in my Discord keep slipping up to the top of the channel categories instead of staying where they should in the ticket support section
Can someone tell me the solution?

[covert swallow]

Is the category full (50 tickets)?

[glad venture]

We currently have 77 cases open. But there was only one left in the right space.

[covert swallow]

Are there 50 channels of any type in that category?

[glad venture]

I moved a few manually to the right spot. I am not quite sure what you mean by 50 channels of any type

I currently have 9 tickets within the ticket channel

All the rest are still up top of all channels

[covert swallow]

Any channel, doesnt matter if its a ticket or not

Discord has a limit of 50 channels per category

[glad venture]

Ah ok. Now I understand. Now the ticket category has 11 channels (9 of which are open cases)

[covert swallow]

Have permissions changed in any way?

[glad venture]

no

[covert swallow]

Whats the server ID

[glad venture]

965218422055141456

[covert swallow]

Half Life?

[glad venture]

Correct

[covert swallow]

Which panel is having the issue?

[glad venture]

Ticket Creation

[rustic gale]

Can we see a screenshot of the category having only 11 channels?

[glad venture]

It's a few more now, but still less than 50. Other team member has OCD like me 😄

[covert swallow]

Yeah I was gonna say, I'm not a math major for a reason but that looks like a lot more than 11

[languid edge]

I believe I can fly

I believe I can fly to sky

[covert swallow]

this is a multipanel

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[cosmic merlin]

Guys. I cant find my server, on the manage server list

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[glad venture]

@covert swallow You folks just ping me, when you have news, yeah? Sorry, not been here before yet.

Ok boss

[covert swallow]

Will do

[jade topaz]

hi

how to add perms on my staff to edit the ticket's name?

without give admin all perm discord

[fervent heath]

Can't find it with a quick search, but I used to use $transcript (user id) to send a transcript to another user. Now this function just sends it to our vault. Any ideas?

[jade topaz]

Nah

[covert swallow]

@glad venture open a ticket please

[glad venture]

Thx, I shall. I'll have to catch up with you guys tomorrow though. 😴😴

[jade topaz]

Can it be translated into Arabic?

[slow nymph]

Hello, I have already made a ticket but I would see if anyone else would be able to help for now

[scenic plinth]

لاستخدام أكثر ملاءمة للوحات المتعددة ، يمكنك الآن دمج اللوحات على لوحة القيادة. سيسمح لك هذا بإرسال اللوحة المتعددة مباشرة من لوحة القيادة أو عبر الأمر $ panel ID.
أين يمكنني العثور على هذا؟
يمكنك العثور على هذا الإعداد في لوحة القيادة -> لوحة المعلومات -> الإعدادات -> اللوحة

ملاحظة: إذا كنت تقوم بإرفاق جميع اللوحات بلوحة تسمى اللغة الإنجليزية ، فلا تقم بتضمين اللغة الإنجليزية في مربع اللوحة المرفقة (إذا قمت بذلك ، فسيتم إنشاء نسخة مكررة)

سيؤدي هذا إلى وضع جميع الأزرار من جميع اللوحات الخاصة بك في رسالة واحدة. الرسالة
هي رسالة اللوحة من اللوحة التي تدمج فيها هذه اللوحات.

[oak fjord]

The ticket tool is currently creating 2 tickets from one click and not prompting with the delete or are you sure you want to close option ❤️

[jade topaz]

It's not working well for me

[slow nymph]

Same

It's frustrating me a little

[scenic plinth]

Are they being created at the same time? Is the bot responding to commands such as /debug?

[oak fjord]

It is responding.

They are being created at the same time.

[scenic plinth]

Well there seemed to be a brief issue, resolved itself. Is it still creating two tickets? Do you have both premium and non premium in the server?

[oak fjord]

No, I do not have premium.

[scenic plinth]

Ok, what is your server ID, and can you provide a screenshot?

[oak fjord]

I will just wait, don't feel comfortable sending that stuff.

[eager oxide]

Discord currently having very high latency, could that effect it?

[scenic plinth]

Possibly, I haven't seen that yet.

[eager oxide]

Current

[scenic plinth]

It's very possible.

And would also explain the duplicated tickets being created.

/ Not prompting the correct responses when using buttons

[hasty hill]

Were having the same problem

[solid stream]

Discord api is a little sus at the moment..

I'm seeing alot of errors that are due to timeouts from discord..

Nothing I can do on my side.

[thin junco]

Okay, looks like it's a known issue and being worked on 🙂

We are having the same trouble as above

Can't delete tickets, duplicate tickets being created, etc - all started a few hours ago

[royal horizon]

Hey, how to set up an invite?

[rustic schooner]

Need help I got charged twice but I only received one email

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[covert swallow]

There is not, tickets are just stored sequentially, the only time they reference any other ticket is upon creation, and its a database reference to see where a little counter is at

[covert swallow]

Invite to where?

[chilly jacinth]

Bot is making duplicate tickets right now

One is empty, one has stuff in it

[mystic ruin]

What is #demo-threads pls @ me when someone replies

[rustic gale]

It's for testing the thread tickets feature

[dry citrus]

How do u set it up to take tickets like the screen shot above

[rustic gale]

Here's the basic setup

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[limber salmon]

How can you retrieve ticket logs ?

[covert swallow]

They would be in your transcript channel if you have one enabled

[limber salmon]

How would you find it ?

[covert swallow]

Transcript button in your panel settings

Keep in mind it is not retroactive

[silver glacier]

How can i make custom categories for tickets?

[late granite]

how do i make it so only certain roles can close tickets and click the transcript thing?

[left drum]

i need to do that but for close tickets im pretty sure u try and find edit close ticket button and make sure it is support roles only which u can setup in general the only problem for me is that i cant find the transcript button to only be for the support roles meaning i cant find transcript button edit

[left drum]

idk how to do ticket tool noww

[slender minnow]

https://tickettool.xyz/invite

[slender minnow]

please do not ping for support queries, if you need help you can simply ask here and wait for someone to help you out otherwise open a ticket so that a team member can assist you

and to answer your question, you can either restrict those buttons to your support team (roles added as support team) or restrict it as per your convenience from the button settings

[queen veldt]

what is this ?

[slender minnow]

that's a new feature (premium feature) that allows you to specify which hours your support team is available

[queen veldt]

i need to off this specify how ?

[slender minnow]

like a support desk telling you whether the support team is available or not

[queen veldt]

@slender minnow

[slender minnow]

you can disable that from the limits option of your panel config

[queen veldt]

this option ?

[slender minnow]

yes

that should disable the scheduling for you

[queen veldt]

ok i wiil do it thx

[rustic gale]

Each button is attached to a message. Look for the menu where you edit that message, and you can find the menu where you edit the button.

Close Ticket is in Ticket -> Edit Ticket Message.
Confirm Close is in Ticket -> Edit Close Question.
Transcript is in Moderator -> Edit Moderator Message.

If you want to restrict access to only a few specific roles you have to make sure everyone is a denied role.

[rustic gale]

Moderator -> Edit Moderator Message

[sweet sparrow]

Hello, I am saving transcript files with my premium bot but I a have problem

[slender minnow]

Hey Fyska, may I know what problem you are facing?

[sweet sparrow]

I can't print the person interested in the ticket to the transcript message

Although I write the code, the interested person does not appear

@slender minnow

[slender minnow]

is that a preview of the embed?

[sweet sparrow]

yes

[slender minnow]

did you actually tried it out?

[sweet sparrow]

Yes I tried this command but I get a return like

[slender minnow]

isnt that how it was suppose to be?

i don't see a problem in the response

i'm not proficient in the language the response is in so i might not have understood your problem properly, please highlight what is wrong here if i havent got it right

[sweet sparrow]

No I want show the helper's name

[slender minnow]

like mention this name?
https://i.imgur.com/zrHXyhe.png

[sweet sparrow]

yes

[slender minnow]

then you are using the wrong variable

{author.name} adds the name of the author as in WhiteWolf
while, {author} mentions the user in embed as in @WhiteWolf

[sweet sparrow]

Write the name of the support team who pressed the claimed button**

[slender minnow]

??

I am not quite getting what you are trying to say

[sweet sparrow]

For example, you are helping me, it should be written that you helped me

[slender minnow]

ah

iirc standard transcript message already has that and only adds the users who have at least one message in ticket

[sweet sparrow]

so I can't write who helped?

[slender minnow]

you can add the users in the ticket using
{transcript_users}

that would mention the users who were active in the ticket

[sweet sparrow]

Thanks for your help

Can you help with the premium payment process? We want to make a fairly long-term purchase

[stray ore]

I'm having issues with Ticket Tool allowing everyone to see and chat in the private channels/ticket channels. If I disable view and chatting, no one except for moderators can view the tickets.

[slender minnow]

wdym by long term? ^^;

$kv

[humble sequoia]

How to edit `@everyone`'s permissions

Head over to your Dashboard ➞ Panel Configs ➞ Permissions ➞ Open / Closed and customize the base permissions for everyone in your tickets.

Note: This set of permissions may be affected by the overrides of Support Team, Additional Roles, and User permissions.

[slender minnow]

@stray ore

[stray ore]

I have it set like that already, and it's still allowing others to comment and view it.

[sweet sparrow]

Are there any discounts on annual purchases?

[slender minnow]

There isnt any discount coupons but you can get a discount if you are planning to purchase premium in bulk.

[slender minnow]

the new permissions wont be applied to old tickets

you can close and then open them again to sync the permissions

[stray ore]

I've made multiple tickets and switched back and forth between my alt and my server owner account to view them, but I'm still having the same issue with every new ticket I make after changing the settings. I've also changed the settings in the channel/category to attempt to fix it as well.

[sweet sparrow]

What do you mean by bulk?

[slender minnow]

did you made them after the new permissions were set?

[slender minnow]

in a large quantity

[stray ore]

I have yes, but I believe I may have figured it out. I didn't update the panel. I will check back once I've made sure will all three of my ticket panels. I appreciate your help 🙂

[sweet sparrow]

How can I upgrade before the free trial ends?

[slender minnow]

I don't think thats related to updating panel

[slender minnow]

you should see an upgrade button in the bots profile in your server

[stray ore]

I'm not completely sure, but it seemed to work when I updated the panel. It hasn't worked previously with just changing the settings.

[sweet sparrow]

and We want to get permanent membership to two servers, but now we will take 1 month? Do you offer discounts?

[slender minnow]

Ah that's great :D

[sweet sparrow]

No, I can't see

[slender minnow]

you'll have to purchase again on the second server and there is no permanent subscription plan

[slender minnow]

don't you see this button in your server?
https://i.imgur.com/MPWTpsn.png

[sweet sparrow]

I can't see the upgrade button, the trial version is currently active

[slender minnow]

I am not proficient with billing matters but I know you can purchase through the upgrade button in your server or by visiting the app directory -> Premium page of Ticket Tool's app directory

if you still can't find it, please open a ticket so that our team can further assist you

I'll have to head off unfortunately :<

[sweet sparrow]

It's available on premium server so I can't see it?

[slender minnow]

no, its a discord feature

you should be able to see it if your server has access to it

do you see app directory in the dropdown?

[sweet sparrow]

Yes I see

[slender minnow]

click on it and search ticket tool, then under premium tab click upgrade

[sweet sparrow]

My server doesn't show up there. I can't buy because premium bot is active

[slender minnow]

you can also choose to pay through alternate payment methods

[glad venture]

Hi guys, I opened a ticket last night in here and it has vanished.

[slender minnow]

also maybe you can open a ticket if you need further help

[slender minnow]

let me check

[glad venture]

I got a ping it was being dealt with, maybe that was it

I only got back from work now

[sweet sparrow]

Okay thanks for your helping

[slender minnow]

your ticket was closed for inactivity

[glad venture]

Ok. That was less than 24h

[slender minnow]

would you like a copy of your transcript? @glad venture

[glad venture]

Yeah why not. I didn't get a chane to read the solution

[slender minnow]

actually it was more than 24 hours

[glad venture]

Really?! I sware I was in touch with the team last night.

But maybe I am wrong

[sweet sparrow]

Well can I export the panel settings and I import to the another server?

[slender minnow]

yup

[humble sequoia]

Config Backup & Restore (Server Owner Only)

Backup and Restore allows you to transfer your premium status, panels, tags, and all settings to a new server.
You can also use it to keep a backup of your settings incase you need to suddenly move servers. We suggest you keep this backup key somewhere safe, incase your server is deleted. You will want to copy the whole key.

First, go to your dashboard, then Server Configs and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the second field.
Now you can choose what you want to copy. Finally, press the green “Restore Configs” button.

[sweet sparrow]

How?

[slender minnow]

[sweet sparrow]

Okay thanks

[ocean spear]

How can I add the claimed staff members name to the ticket name? What would I put in the claimed section on the panel?

[stray ore]

I was wrong and am still having issue 😦 My tickets disappear from visibility when "viewing server as role."

[ocean spear]

I would make sure the role(s) that you want to be able to see the ticket is set in the configuration panel

I mean, if it disappears when you do "View Server as Role" then the panel isn't configured correctly as you intend.

[ocean spear]

But I need help with this lol

[rigid surge]

What the problem?

[vernal walrus]

How do I change the names of countries?

[sweet sparrow]

Hello I had two different trial versions, but the trial version on my other bot was cancelled

[scenic plinth]

You are not high enough power to change the names of countries, but you can change the name of the buttons!

[humble sequoia]

Buttons

Buttons within Discord can have multiple functions and are used to control your tickets. With Ticket Tool, you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

With the Panel Config V2 Editor, buttons don't have their own place anymore. Now buttons can be found under the message settings for each message that has a button!

Example: The Close and Claim Buttons are on the Ticket Message. Therefore, you can edit the buttons under Ticket > Edit Ticket Message. The buttons are below the message editor.

[sweet sparrow]

Can u help me?

@scenic plinth

[scenic plinth]

Any of these variables work:

{author.name} - Username of claimer (excludes 4 digit discriminator)
{author.nickname} - Claimers server nickname
{author.full} - Full username and discriminator of the claimer

[sweet sparrow]

I want to buy premium but I can't open it, it keeps giving an error. Can you give me the redeem code?

[hybrid sundial]

Is there a way to keep deleted tickets in one channel as a ticket transcript log

[scenic plinth]

You can´t merge a channel with a channel... but yes you can do transcripts and logging.

https://docs.tickettool.xyz/dashboard/panel-configs/transcript-options
https://docs.tickettool.xyz/dashboard/panel-configs/logging-options

[undone barn]

Is there an option to automatically close tickets that have been left open and unanswered for 48 hours? I use tickets to do in-server verification of people's ages so that all their private info can be auto destroyed by the bot and no logs are left.... But a lot of people open tickets and then never proceed with them. So after 2 days I manually close them... but now that I've upgraded to premium, I am hoping to change that to an automatic process by the bot. One less thing for me to do.

[full cliff]

Can someone help me I was unfairly blocked by the baroness all because I didn't want to talk to her because many already know her genius as the sheriff of the meridian I don't chingo anyone

por favor me ajudar eu fuii bloqueado a mando da barone porque nao quiz responder a ela e pode aproveitar eu ignore ela e por isso que ficou com raiva e me mandou bloquear

[charred notch]

I'm trying to set up a panel and it's won't let me

[full cliff]

auto_awesome
Mostrando tradução para por favor me ajudar eu fui bloqueado a mando da barone porque nao quiz responder a ela e pode aproveitar eu ignore ela e por isso que ficou com raiva e me mandou bloquear
Em vez disso, traduzir por favor me ajudar eu fuii bloqueado a mando da barone porque nao quiz responder a ela e pode aproveitar eu ignore ela e por isso que ficou com raiva e me mandou bloquear
171 / 5.000
Resultados de tradução
please help me I was blocked at the behest of the barone because I didn't want to answer her and you can take advantage of it I ignore her that's why she got angry and told me to block

[muted prairie]

anyone else getting 502 bad gateway?

[solar yew]

Yes

Sometimes it seems to work but often it doesn't

[gilded verge]

if I remember correctly it means ddos 😐

@full cliff wrong server, we can't help you 😕

[clear patrol]

how to make line under text

[muted prairie]

This?

__This?__

[daring moon]

I don't know how to make the bot send this message

[wary cairn]

Is there an outage at present? Get this message when trying to open or close tickets

[covert swallow]

Do you still have this issue?

[wary cairn]

Yes

[covert swallow]

Try to make sure your client is updated

[wary cairn]

Sorry, can you point to a knowledge article for this?

[covert swallow]

Idk if there is one, just make sure your Discord is updated

[wary cairn]

I'm unsure how they will fix it, as it is occurring all users in the server. But will try that

[covert swallow]

Oh its all users? I assumed it was just you

Run $debug in the server

[covert swallow]

Whats the ServerID

[balmy jewel]

How do I fix this?

[covert swallow]

Are you server staff?

[balmy jewel]

Yes, owner.

[covert swallow]

Up the ticket limit for the panel

[balmy jewel]

Where do I do that?

[wary cairn]

with command {server.id}?

[covert swallow]

You can do it manually too

[balmy jewel]

This?

[covert swallow]

Yes

[balmy jewel]

Alright, thanks.

[wary cairn]

895383236509855816

[covert swallow]

Catalina Whale Mixer?

[wary cairn]

correct

[covert swallow]

Which bot is being used in this screenshot?

[wary cairn]

We have premium, but it was just the standard bot. But we have both on the server. And both have the same error, if we select to use Premium etc

[covert swallow]

Did this start around when you sent that message?

[wary cairn]

I think it started earlier, the project manager informed me around about 60mins ago. I have since tried some troubleshooting with re-adding the integration and bot etc. But still the same results. So I assume it broke around 90mins or more ago

[covert swallow]

Shards are all okay, so is the discord API

Try giving it the Administrator perm temporarily so we can see if its a permission issue somehow

[wary cairn]

That works with admin. So is definitely permissions related, not sure how it originally broke as nothing in the logs. I have probably;y made it worse! Is there a way to remove the integration and re-add to have a clean start?

[covert swallow]

Im not quite sure what would have broken it though as you have all the permissions it needs

[wary cairn]

I have gotten it working. Odd, I will keep checking the logs and see if some one did something. Thanks for your help

[iron night]

Gave +1 Rep to @covert swallow

[covert swallow]

Did you remove admin?

[wary cairn]

Absolutely!

[covert swallow]

Weird, let me know if you figure out what changed

[wary cairn]

Will do, I am intrigued myself. Thanks again for your help. Greatly appreciated

[iron night]

Gave +1 Rep to @covert swallow

[covert swallow]

No problem! Feel free to ping me if you figure it out

Yag will get pissy but it okay, nothing happens without human intervention

[rustic gale]

With the Send button in Panel Configs in the dashboard

[midnight badge]

How do you make it where it auto saves transcripts?

[rustic gale]

It's a premium feature. It's in Panel Configs -> Transcript but you need active premium for it to work

[hard wind]

How

[slender minnow]

If this issue is not resolved, can you please try using an alt instead of using view server as role?

Sorry for the delay in response, it was night time for me

[gray siren]

Hey do you need ticket tool premium for multi panels

[craggy geyser]

Not anymore

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[gray siren]

Thank you 🙏

[languid edge]

hello

I want to change what is written on the panel (to create ticket react with) how can i do this?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[slender minnow]

@languid edge

[languid edge]

i found it

but i cant write a big message the message is:
** عند فتحك للتكت نرجو فتح تكت المناسب لسعر السلعة فالوسطاء لديهم حدود لأسعار السلع وهذه معلومات عن حدود الوسطاء :

:RoyaltyMediators: | وسيط تجريبي ← {0 ←200ك }
:RoyaltyMediators: | وسيط ¹ ←{200ك ←400ك }
:RoyaltyMediators: | وسيط ² ← {400ك ← 600ك }
:RoyaltyMediators: | وسيط ³ ← {600ك ← 800ك }
:RoyaltyMediators: | وسيط ⁴ ← {800ك ← 1.5م }
:RoyaltyMediators: | وسيط معتمد
←{1.5م ←20م }
جميع التعامل داخل التكت اي شي يحدث خارج التكت نحن غير مسؤوليين عنه ! **

i cant write it why?

[languid edge]

when i send it he just write for the second line

and i try to add a photo but When I click on it, nothing happens

[slender minnow]

there is a restriction for servers that are on a free plan

but you can bypass this restriction with a premium plan

[languid edge]

i have a premium bot

🤷‍♂️

i take the one week free

[slender minnow]

ah i see

then you should be able to bypass the restriction as long as your server has a premium plan

so you can fit that message

[languid edge]

how can i able

[stray ore]

You're all good! 🙂 I've used my alt and the members are also unable to see tickets they've created now.

[echo folio]

It doesn't let me edit this

[humble sequoia]

━━ moved to ticket ━━

[sullen rapids]

Is the dashboard not working or am i doing something wrong?

[fair blade]

same

[slender minnow]

it is working fine

[ornate pendant]

My server It does not appear in the list of servers

@slender minnow

[abstract pond]

when a member creates a ticket how do I make the bot ping the staff role.

[abstract pond]

@covert swallow

[rustic gale]

Look at this

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[rustic gale]

Include a role mention in the ticket message

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[rustic gale]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[abstract pond]

@rustic gale tysm

[bitter fog]

help me

[severe torrent]

Is there a way to mass delete old tickets?

[bitter fog]

i dont know

[rustic gale]

No

[lone willow]

when i try to send a panel i keep getting this message

[bitter fog]

how to reset settings in bot?

[jagged stirrup]

the bot isnt responding, it has all the permissions

I can do the debug command

[pale pilot]

If you have dropdown enabled, you have an invalid emoji selected in there.

If not, then you have an invalid emoji selected in your create a ticket button. Panel > Panel Message > Create Ticket Message

[lone willow]

i need to change the emoji?