🆘│community-support

[jade topaz]

Thanks @lunar solar

[lunar solar]

No worries, have a good day / evening

[iron night]

Gave +1 Rep to @lunar solar

[lunar solar]

Ignore that

[rustic moon]

Hi

[simple raven]

hey, i have a question
if i closed a ticket and deleted without doing transcript is there a way of getting the transcript of tht ticket?

[rustic moon]

The bot always send 4 buttons but i made 3 why?

[lunar solar]

Unfortunately no, with premium you can auto save all transcripts to a channel

[lunar solar]

You’ve attached the same panel to itself, head back to where you attached the other panels and remove the first one

After that either use the update button or delete it and resend it

[earnest quartz]

Hey, how to add multiple options for dropdown ticket system?

[gilded verge]

Hey, so like this?

[earnest quartz]

yes sir

.-.

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[gilded verge]

I will try to make a video (if you need), but mainly it is about multipanels and DropDown style

[earnest quartz]

okay but do I have to enable the dropdown option on all the panels in the DropDown Style category?

[carmine ice]

I can't get ticket tool to send a message

Ive watched tutorials

[earnest quartz]

or I just have to create the panels

[gilded verge]

I don't know yet, but I'll find out soon 😳

[earnest quartz]

😳

[carmine ice]

anyone

[humble sequoia]

━━ moved to ticket ━━

[devout fern]

any one help me please guys !

[lunar solar]

Hi how can we help today?

[devout fern]

yes

now please

[lunar solar]

Whats the issue?

[devout fern]

u can tall me prve sec

[lunar solar]

We do not discuss things via DM, you can either utilise this channel or #premium-support or you can #🎫│make-a-ticket

[devout fern]

done make a ticket

[gilded verge]

@earnest quartz, Hello again ^^ okay, now I wanted to apologize for being misleading because Multipanels are for buttons, not select-menu 😕

Now I can answer you that you don't need to enable this option in all panels, it is enough in the main one ^^
If you want to select-menu then use DropDown Style. It would be best for you to create the "main panel" for the selectmenu and additional panels that you add to the main one.

I showed an example in the video

[devout fern]

tall me in Ticket bro 1

[earnest quartz]

thank you, we did the same thing showed in the video.

[iron night]

Gave +1 Rep to @gilded verge

[granite vector]

any one help me #Thanks ❤️

[lunar solar]

Please elaborate on what you need

[granite vector]

any one help me for this massege

[lunar solar]

Appears to be a limit issue, you can change this under:
Panel Configs --> Limits --> Tickets Open & Tickets Closed

[granite vector]

not work

[lunar solar]

Then it's a global limit issue

Server Configs --> General Options --> Global Ticket Limit

[granite vector]

@lunar solar is work now Verry Thanks ❤️

[iron night]

Gave +1 Rep to @lunar solar

[lunar solar]

shh

[lunar solar]

No worries 🙂

[night surge]

There are member role in disabled roles for close the ticket.but Members can close the ticket

[lunar solar]

What are the two roles in Allowed for?

[night surge]

they are admin

[lunar solar]

You can delete everything from both boxes and just have Support Team Only checked and it should work

[vital cosmos]

It says "System Failure: Missing Access"

[lunar solar]

that or add @ everyone to Disabled roles

[night surge]

okey I will do

[lunar solar]

Please do /debug in the channel where you want ticket tool to work

[vital cosmos]

it says that in every channel

[night surge]

I did but Members can close

[lunar solar]

Then it would appear you have a permission issue, please #🎫│make-a-ticket so we can take a further look

[lunar solar]

Could you also #🎫│make-a-ticket please

[vital cosmos]

i cant change the permissions on the ticket tool website

[lunar solar]

As I said please #🎫│make-a-ticket

[night surge]

members can still close the ticket with this settings

[lunar solar]

Please #🎫│make-a-ticket so we can take a further look

[lunar solar]

Seeing as you don't want to make a ticket, what permissions do you see on the Dashboard under Server Info --> Bot Permission Info?

[vital cosmos]

i made a ticket for germany support

[lunar solar]

Ah my apologies then

I don't get @ for those

[late blade]

can anyone help me with a setup issue? I feel i have all the perms right. my users can create a ticket but once the ticket is created they cant see the actual ticket. my staff can. the user cannot. global perms are set for the category that the tickets go to. so i feel i have messed something up in the tickettool dashboard, i just cant figure out what

[modest lynx]

When going to the panel, there is a ‘User Permissions’ section. Make sure that read channel is set to a check along with sending messages. This allows the user that created the ticket to chat and view the channel.

[modest lynx]

Was that prior to what I said or did you do that just now?

[late blade]

prior

[modest lynx]

Which method are you using?

[late blade]

what do you mean by that? like the ticket creation method?

[gilded verge]

Did you use View As Role when you checked this? 🤔

[primal violet]

hi
When I enter the bot and want to make a panel, it does not show the server to make a panel
HELP PLEASE

[late blade]

yes. does it not work like that? 😳

[primal violet]

hi
When I enter the bot and want to make a panel, it does not show the server to make a panel
HELP PLEASE

[lunar solar]

Please check #1031190063645741127

[primal violet]

hi
When I enter the bot and want to make a panel, it does not show the server to make a panel
HELP PLEASE

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
or run the </setup:1025379472167403530> command within #🤖│bot-spam

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[humble sequoia]

View As Role feature

Discord's integrated View As Role feature will allow you to see how different groups of roles will have access to your server's channels. Even though, this feature isn't reliable for thoroughly testing Ticket Tool considering that the tickets are created based on User roles, and that Roles permissions are only used for Support Team Roles, and Additional Roles.

For testing Ticket Tool as a user we suggest you ask a friend to open a ticket for you as a regular member would do, or use an alternative account to simulate the same process to make sure everything is set properly.

Oct 16, 2022, 1:17 PM

[gilded verge]

@late blade,

[lunar solar]

@primal violet Have a look through the abiove

[primal violet]

ok hanks

thanks*

[gilded verge]

awww sorry, i didn't notice your answer 😅

[lunar solar]

Na all goods 🙂

[primal violet]

Does not show server

[primal violet]

Does not show server

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[primal violet]

done

[lunar solar]

Can you see it now?

[primal violet]

yes

[vital cosmos]

no one replied yet

i cant change it

[rustic gale]

You don't change them from there

You change them in your server

[hollow oak]

hi is there a way to change the embed color?

[rustic gale]

With premium, yes

[hollow oak]

bruh, ok rip

[copper mirage]

how do you put that in discord again ? ive updated mine and totaly forgot how to put it back

[tawny fox]

How to send a re-trade request

[rustic gale]

The easy way would be to use the /panel command in that channel

/panel 1

Should do the trick

[halcyon iris]

Hi

[rustic gale]

If that doesn't work, you go into the dashboard, select Panel Configs, then use the Send button

[rustic gale]

Wrong server

[rustic gale]

Don't just say hello in chat, if you need help explain what you need help with so you can get help

[tawny fox]

/panel

/panel 1

[jade topaz]

ticket tool dont shows server i tried relogin

[gilded verge]

@tawny fox, wielokrotnie otrzymywałeś informacje, że jesteś na złym serwerze więc proszę przestań spamować, okay?
Jak chcesz skonfigurować bilety to sprawdź poniżej.

[jade topaz]

worked now how can i create a ticket

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[gilded verge]

@jade topaz, check ^^

[rustic gale]

Not here. In your server, in the channel where you want to send it

[jade topaz]

When I add a role and save it and someone makes a ticket the role is not there

@covert swallow

[rustic gale]

Don't ping staff

[rustic gale]

Make a ticket #🎫│make-a-ticket and we'll check your settings

[jade topaz]

Oki

[tranquil spade]

are we able to review transcripts

[rustic gale]

You should get them all in your transcript channel and you can view them as you need.

[flat ivy]

How do i make it so that when someone opens a ticket it automatically goes to a certain category

pls help

[gilded verge]

uhm, set category in category tab

[ruby ingot]

I am new to this bot and would like to make tickets but I'm unsure how to do so, can anyone tell me how to? I've tried a bunch of different commands and still cannot figure it out.

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[gilded verge]

Hey @ruby ingot, check

[ruby ingot]

Thank you! I'll try it!

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

If you need something, just ask ^^

[jade topaz]

I added my admin role to see tickets but they can't

[gilded verge]

Are you using View As Role?

[jade topaz]

No where is that sorry?

[gilded verge]

If you don't use it, well then I can rule it out, hm...

What's your server ID or name?

[jade topaz]

Online Services

[gilded verge]

in your server please run /debug and send link from bot

[jade topaz]

https://discordapp.com/channels/509192800865353738/662692902245498910/1031293139132088381

[gilded verge]

It looks like the permissions are fine. When you tested it, did you use an alt account?

[jade topaz]

Nope no alt i am logged in

[gilded verge]

what did you use on discord when you checked it? please send a screenshot from the newly created ticket

*I mean a screenshot of the entire Discord window

[crude egret]

I’m considering buying premium, what are the premium perks?

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Buttons
Direct Messages
Ticket Automation
Premium Support
Scheduled Panel Availability
Integrations

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[gilded verge]

here ^^

[wise mica]

por favor alguem pode me ajudar comprei o app paguei no pix mas nao tenho o app

[humble sequoia]

⚠️ Você está no lugar errado

Nós oferecemos suporte para o bot de Discord Ticket Tool, então não podemos ajudá-lo com qualquer outro problema que você tenha.

- Certifique-se de entrar em contato com a equipe de suporte apropriada para solucionar seu problema.

Se você não possui nenhuma dúvida sobre o nosso bot de tickets, por favor feche este ticket.

[harsh ledge]

#🎫│make-a-ticket

guys, why my server don't show on the list of servers? I am owner of my server, i should be able to see

[dreamy abyss]

Try logging out and logging back in.

[harsh ledge]

ok

thx, it worked

thanks @dreamy abyss

[iron night]

Gave +1 Rep to @dreamy abyss

[harsh ledge]

👍

[dreamy abyss]

No problem.

[ashen mountain]

Hola...

[jade topaz]

How do I verify people using ticket verification

[humble sequoia]

━━ moved to ticket ━━

[vernal walrus]

Can someone reply to my tiktok please 7047

ممكن حد يرد علي التكت رقم 7047

[gilded verge]

You mean ticket? You did not write anything so there is nothing to answer.

ah right, my bad.

[vernal walrus]

Sorry I wrote now

[gilded verge]

Just wait for someone, be patient ^^

[vernal walrus]

thank you

[iron night]

Gave +1 Rep to @gilded verge

[jade topaz]

Hi

[winged olive]

hey where to select in the website which channel to send the panel ?

[lunar solar]

Panel configs --> send (blue button) top centre --> choose your channel

[winged olive]

thanks

[deft nest]

I want Arabic support

[harsh cradle]

Mee too 😮‍💨

[lunar solar]

We have Arabic support here:

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[lunar solar]

@deft nest @harsh cradle

[harsh cradle]

@lunar solar i have already one bute no one open tickets 😮‍💨

[lunar solar]

The staff will respond at earliest convenience

[jade topaz]

Can we not have multiple options in a drop-down?

[lilac juniper]

Question, as I am having to re-set up ticket tool in a server that recently was nuked due to a hack incident, trying to figure out how the server storage options feature in the config dashboard works. Before our server was nuked we had a huge pile of closed tickets that built up we tried to keep tabs on and im hoping this will somehow help as 60+ channels gets to be a bit much to work with.

TLDR: How does this work? The docs online don't explain it well

From what I am gathering, it basically re-uses the ticket channel itself repeatedly when this is enabled. where does the logs of those tickets go after the fact?

[scenic plinth]

Logs are still functioning the same as the contents of the channels are deleted when they are moved into storage options.

[deft nest]

2 hours with no comment

[lunar solar]

If you read the ticket it says please allow 24-48hrs for a response.

[deft nest]

Can i close ticket and ask here

[lunar solar]

That’s up to you

[lunar solar]

Yes you can, for each item you have you have to attach a panel to it to the right of the item name.

[deft nest]

I set the bot from the site, but it does not appear in the room

By translate 🤡🤡

[lunar solar]

See video for help

[jade topaz]

is there any video to help me out?

[gilded verge]

@jade topaz, message was for you

[jade topaz]

oh, mb thank you so much. Sorry for not seeing it before

do i need to disable buttons?

before enabling the drop-down?

[gilded verge]

uhm... you mean this buttons which you added as multipanel? im sorry, im not sure what you mean 😬

[jade topaz]

ah so I'm talking about my previous settings. That is buttons, the button you select to open a ticket? Those buttons

Do i need to disable the buttons before enabling the drop-down panel?

hope that's clearer (maybe)

[gilded verge]

I haven't checked it but probably not 🤔

okay checked, you don't have to turn it off if you don't want to because from what I can see whether the button is on or not, when it is placed in the dropdown like in the video you saw, it works normally ^^

[jade topaz]

thank you so so so much. Sorry for reply this late i was at the dashboard.

[iron night]

Gave +1 Rep to @gilded verge

[jade topaz]

Thank you again!! 🫧🌤️

After this, what am i supposed to do

[gilded verge]

I thought you saw the video that @Lupus redirected you to 🤔

[jade topaz]

i did

i filled out all the spaces too, when i do $panel 2 it sends the panel without the dropdown

And i enabled the dropdown style

[gilded verge]

you've disabled select style? 🤔

[jade topaz]

That was the previous ss

one sec, this is after enabling it

[gilded verge]

okay, now try to send panel again

[jade topaz]

And still no drop-down

[gilded verge]

hmm, what's your server ID or name?

[jade topaz]

Server ID: 753972004050173952

how to

i cant make a multi button pannel

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[jade topaz]

@gilded verge not that multi buttons?

what?

[gilded verge]

sorry, my mistake

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[jade topaz]

@gilded verge where is settings after panel confirgs?

[gilded verge]

@jade topaz, Okay, I still don't know what happened but to make sure everything works as it should, create the main panel and add the panel you want there. Just like example in the video https://cdn.discordapp.com/attachments/776680605517742090/1031171159124873236/TT_sup_398415808935755781.mp4

it is the same video but I am throwing you so that you do not have to search 😅

[jade topaz]

lemme try it sir

[gilded verge]

🤨 this video is for @viz

[jade topaz]

but cant make buttons its showing options

[gilded verge]

.

i don't know if you want multipanels as button or select-menu, you didn't describe what you need exactly

use command /add ^^

[digital dagger]

Why can't I edit this? Or how do I

[devout musk]

is anyone else having an issue with ticket tool being down right now?

[digital dagger]

no

[jade topaz]

None of ur tickets are working

[jade topaz]

yes even theres aren't working. #🎫│make-a-ticket

[devout musk]

got it!

[jade topaz]

breh fix ur bot

i got a community of 23k people and there is tickets atleast every few minutes

[jade topaz]

Lmao

ALL BOTS WHEN DOWN THEY NEED UPDATE TO NEW UPDATE (2.2.1) (I just had to do it for my bots) pip install py-cord==2.2.1

cheers mate 👍

[hidden flame]

Is tickettool down? My panel stopped interacting

[upper gulch]

noticed that i cant close tickets in my server

[devout musk]

yep it’s down for a few people right now

[jade topaz]

ALL BOTS WHEN DOWN THEY NEED UPDATE TO NEW UPDATE (2.2.1) (I just had to do it for my bots) pip install py-cord==2.2.1

[gilded verge]

Please wait for information

[jade topaz]

They can't read 😭

[hidden flame]

Thanks musty, how to install? sorry I am new

[iron night]

Gave +1 Rep to @hallow ferry

[jade topaz]

not you.

hi

[feral sierra]

I can't put the open channels of the ticket into categories. Can someone help me?

[jade topaz]

It's a Bot hosting side, nothing to on our end.

[jade topaz]

Bot is down sir.

[gilded verge]

Problem has been fixed.

[jade topaz]

yay

When it will be fixed

[gilded verge]

now

[feral sierra]

Ok, but you can put the channels opened by the ticket into categories, right?

[devout musk]

thank you!! it’s working in ranboo’s again :D

[jade topaz]

i was able to make the drop-down, but i cant add more than one option

🥲

[gilded verge]

uhm, I have nooo idea what to answer, so I will write you to create a new "main" panel, then add the panels you want to the main panel (exactly as I showed in the video)

[jade topaz]

alright 🥲

[jade topaz]

It does mention this A panel can only be used on one item at a time, using it more than once will result in the other items not showing.

If that's the case then how am I supposed to add any more options

[gilded verge]

c-can you show screenshot with that? 😳

[jade topaz]

sure

In the yellow

[gilded verge]

ah this, it's just information 😅

little example:

[jade topaz]

Oh, so I'll have to make multiple panels?

[gilded verge]

yup, this is like multipanels but in dropdown menu ^^

[jade topaz]

ah i understand now

so for example, the panel i have rn, i just clone it right? Then just add another dropdown in that clone panel

And so on?

ok i don't underestand :bonk:

[gilded verge]

I don't know if it will help you 😅
but:

[jade topaz]

oooooohh lemme try again

[jade topaz]

IT WORKED. Thank you thank you thank you!! I can't thank you enough

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

Woooohooooo! I'm soo happy ^^

[jade topaz]

you're so helpful and kind, sorry for being so bothering all along

one more question, can we change the name of the channel opened for each ticket option opened?

For example if i click giveaway a ticket opens named "giveaway - #0001" and if i click event, a ticket named "event - #0001" opens

if that makes sense

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[gilded verge]

here

[jade topaz]

premium aaaa

[gilded verge]

oh, but you can make an alternative that the giveaway panel and the event will have its own category ^^

[jade topaz]

ig I'll have to do that 🥹

[gilded verge]

heey but you know you can have premium for free? i mean just vote for Ticket Tool 😳

[jade topaz]

WAIT WHAT

you're kidding 😭

[gilded verge]

nope, wait for instruction ^^

[jade topaz]

ive added 6 drop downs only 1 shows

[jade topaz]

@jade topaz

ive done that

You must've added the same panel for all the options

bro 💀 wdym

[jade topaz]

look at their panels

[gilded verge]

so @jade topaz, please go to #🤖│bot-spam or your server and use $vote or /vote -there is my example :>
Then vote in Top.gg and BotsForDiscord. Vote on both sites and after 12 hours do the same again.
You need minimum 6 votes to redeem premium ($vote redeem) | 6 votes = 3 days of premium

[jade topaz]

They're all the same panels, use different panel for each dropdown

how does it link then

[jade topaz]

how does it link then

[gilded verge]

If you need help with Ticket Tool, then yes

[jade topaz]

$add (user id)

[gilded verge]

use with slash command, its better /add

[gilded verge]

• A panel can only be used on one item at a time, using it more than once will result in the other items not showing.

so this is problem because you have the same panel

[jade topaz]

Let's see.
Step1: I can see your main panel is named "purchase ticket".
Go back and clone this panel.
Step2: Now one option can have only one category, if you've given the "boost bot" option to "purchase ticket" then you need to give the "boosts" option to the clone of the first panel

so

oh let me see

[gilded verge]

but you try to use slash commands in your server right?

[jade topaz]

yes

[gilded verge]

dev mode not required, just use command 😄

[jade topaz]

ye, quite tricky but once you get a hold of it, it's easy

[gilded verge]

No dm's - rule 4

use /add @user

this conversation is for #💬│general-chat

[remote urchin]

did I miss anything or since when does the bot support slash commands?

[gilded verge]

some error?

[gilded verge]

now support slash

if you have error, please send screenshot

[remote urchin]

Thanks so much

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

@jade topaz

What's your permissions in your server?

Hmm... do you have permission Adminitrator in your role?

Server Settings->Role->choose your role and check in Permissions tab

hmm, do you have the option to use slash commands of any bot on your server? just write / on any channel and take a screenshot
Example:

oh nothing...

I wonder if... Could I join your server and create a ticket? I just want to check it out 🤔
If so, please send invite in private message

[graceful willow]

Hi , how can i active the bot plz

[gilded verge]

yes but not in this case

[jade topaz]

through the dashboard, create a panel- make sure you adjust and manage the settings right

[unreal sphinx]

do you have arabic support?

[covert swallow]

Yes

#🎫│make-a-ticket

[opal ember]

Hey i did a simple ticket tool setup but i have one issue whenever i decide to delete/close a ticket and it gets deleted it creates another "closed-0000" ticket channel with nothing in it in my admin category and i dont want it to do that but i cant find the solution

Someone point me in the right direction in the settings ?

@covert swallow

Sorry 😦

[orchid stone]

hello I don't know how the ticket tool can do it

[fervent loom]

I was wondering if there's a way to automatically put tickets into a category so that it's collapsible, anyone know if thats possible?

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[gilded verge]

@fervent loom, i don't understand what you mean by collapsible, but I hope helps you

[fervent loom]

thanks @gilded verge , i also had a question about the server storage option. i tried setting it up but does it only reuse tickets once the category is full? (50 channels) cause i only have like 20 in there rn and it keeps making new channels instead of reusing the cleared ones.

[gilded verge]

Unfortunately, I haven't used this option yet, so please wait for a response from someone else ^^

[wet jay]

Are bedwars problems solved here?

[scenic plinth]

It will reuse tickets on a basis of whether or not the server has reached the limit of channels created per day (500), not whether or not limits have been reached in sense of categories. Reusing the channel allows for you to bypass those limitations, and to avoid complications as far as logging and such, as to my knowledge it does not rename the ticket when~~ created~~ reused.

Then again, not many servers according to our developer exceed 200 tickets or tickets that are created here per day, so not many people have had to worry about such.

[scenic plinth]

(Since I replied to a support question, and not your question, view my reply above as far as this question goes.)

[upbeat light]

Hey, if i kick the Ticket bot. How long will the Ticket Transcript will saved?

[jade topaz]

I need help

When I assign ticket roles @scenic plinth my ticket still only lets staff mod and muted ppl to basically use the ticket when I want to add more and it won’t update when I do on your website

[jade topaz]

Help

[craggy geyser]

It's saved as long as the messahe in discord with the transcript is there. If that gets deleted the transcript gets deleted once discord clear their cache (max 30 days. Nornally much sooner)

[prisma matrix]

Why doesn't the bot work when I make a ticket in my server?

[compact harness]

how can i solve this problem?

[lunar solar]

You’ve hit the global limit, easy enough fix

[jade topaz]

whitelist on

[lunar solar]

Server Configs —> Global limit —> Adjust the number to a higher number

[prisma matrix]

Can someone pls reply?

[lunar solar]

Can you elaborate on “doesn’t work” please?

What specifically isn’t it doing? What error messages are you getting?

[prisma matrix]

Whenever I make a new ticket it says

This application did not respond

[lunar solar]

Have you tried again recently?

[prisma matrix]

Yep.

[lunar solar]

Can you do:
/debug
In the channel where you are trying to create a ticket and screenshot what you get back please

[prisma matrix]

Ok

Here

[lunar solar]

Give it the Read Channels permission

[prisma matrix]

Okay

[lunar solar]

Then try again

[prisma matrix]

The debug command or create a ticket command?

I did both, here are the results

When I did the debug command, the tool now had every permission

When I did the /new command, it said "This application did not respond"

[hasty root]

Hi, where can I find which role or users have permission to close tickets?

[lunar solar]

Best go ahead and #🎫│make-a-ticket so we can take a better look

[prisma matrix]

Alright, thanks for helping though!

[jade topaz]

hola

alguien habla español

[wise mica]

#1031731357619081256 message

[remote mason]

Hi! I was wondering how I could set up the bot to send transcripts to a specific channel?

I did this but I don't think this is the right thing to do because it's still not working 😅

[rustic gale]

You're setting up the permissions of the transcript command

All of those should be empty

What you need to do is head to Panel Configs -> Transcript

[remote mason]

Okay! Lemme give that a go (:

[remote mason]

It worked! Thank you so much (:

[iron night]

Gave +1 Rep to @rustic gale

[jade topaz]

Sorry what's the command for change the name of the ticket?

[rustic gale]

It's /rename

@jade topaz

[jade topaz]

Thanks

[jade topaz]

It’s say panel sended but it don’t sends

@jade topaz @weak oasis

[glacial harbor]

Hey guys 🙂 how do I remove the 2nd button?

[opal vapor]

I’ve joined your client ge3te3’s server but I can’t become official member

[errant bear]

how can i do that only admins can close tickets

[humble sequoia]

━━ moved to ticket ━━

[sweet ether]

how to get the ticket thig to go in a chanel

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[gilded verge]

@jade topaz, I don't know if your problem has been solved, but remember that the bot must have required permissions.

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[gilded verge]

@sweet ether,

[pulsar wren]

how can I delete the channel that the ticket made when it doesn't even delete

[pulsar wren]

like, I tried deleting it but it didn't work and it won't even load or anything so I can't use commands

[gilded verge]

nooo, you need edit this permissions in discord
Server Settings->Roles->search Ticket Tool->Permissions tab->and there

[gilded verge]

what's your server ID or name?

[pulsar wren]

♫Eternal Matter𖤐 AUTUMN REVAMP (idk if that's what you meant)

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

hmm, permissions are fine 🤔
do you see any error when trying to delete the channel? if so, please send screenshot ^^

[pulsar wren]

it just won't delete or load anything when I go into the channel
I tried deleting it myself with the discord thing but that didn't work too

[gilded verge]

you're in discord mobile or pc?

[pulsar wren]

mobile

[humble sequoia]

Update your Discord App

Devices running old versions of Discord may interfere with the proper display of interactions such as buttons or context menus. Please verify that you have the latest version of Discord, by going to the App Store, or Play Store.

Discord for the App Store
Discord for the Play Store

[gilded verge]

please check

[pulsar wren]

it worked, thank you sm :')

[iron night]

Gave +1 Rep to @gilded verge

[sharp grove]

can i use it for free? or do people need to pay to use this?

[slender minnow]

Ticket Tool is free to use however it imposes certain restriction such as embed strip color, editing certain values of your embed, some features like claiming, automated actions including auto transcript, dm transcript, etc.

Free users also has a restriction of 10 tickets per minute, meaning only 10 tickets will be made every minute. Premium servers are able to bypass this restriction.

[sharp grove]

Thanks, It works great!!

[iron night]

Gave +1 Rep to @slender minnow

[summer perch]

Hi, how do you ping a role automatically when you open a ticket

[runic wharf]

How do I set the ticket bot

[fallow ingot]

Head to your dashboard > Panel Configs > Ticket > Edit Ticket Message.

In the blue box that I have highlighted for you this is where you will ping your role.

So grab the role ID

and format it like this <Role_ID>

You can also ping people by just using the role name so like this <@Role_Name>

Please avoid from pinging members of our team. This is a violation of the server rules ( #📂│information )

Please check the what the support team opened permissions are.

[hasty mist]

How do you change the ticket message in the create ticket channel?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
or run the </setup:1025379472167403530> command within #🤖│bot-spam

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[fallow ingot]

@runic wharf

[fallow ingot]

The panel message?

[hasty mist]

Yes sorry

[fallow ingot]

No worries

then click edit panel message

[hasty mist]

Ohh okay tysm ❤️

[fallow ingot]

No problem, happy to help!

[lean mountain]

Hey hello Everyone, i'm french and i need help

[fallow ingot]

bonjour :)

$frticket

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le button contenant l'emoji 🇫🇷

[lean mountain]

Oh thanks

[sacred needle]

trying to get a gif on my ticket panel, can someone help?

[fallow ingot]

Open a ticket and I'll assist further.

[fallow ingot]

Sure, what problem are you experiencing?

[sacred needle]

i dont know how to do it 😛

[fallow ingot]

yep

[fallow ingot]

ah that makes sense lol

Where do you want the GIF to go?

[sacred needle]

instead of this, i want it to be my gif

[modern saddle]

trying to use the Tag function to respond with a server emote and a user ping; i have ping working but cant seem to figure out how to get it to use a server emote (nvm figured it out)

[fallow ingot]

You need premium to do that sadly

[sacred needle]

I got premium :)

[fallow ingot]

Sweeet!

Do you want your GIF to be an icon or a thumbnail?

[sacred needle]

i want it like this but as a gif instead of static picture

heres my attempt 😂

[summer perch]

Tanks you

[fallow ingot]

Good attempt. Insert that link into the area I've highlighted in screenshot.

[sacred needle]

😂 so simple haha

think my file is to big

ill compress it and try again, looks like the only problem 🙂

thank you very much for your help

[rustic gale]

It's an mp4

You can't put video there

[fallow ingot]

^

[jade topaz]

Hey, is it possible to have a ticket timeout after a certain amount of time?

[fallow ingot]

Sadly not.

[jade topaz]

all good thanks

thanks @fallow ingot

[iron night]

Gave +1 Rep to @fallow ingot

[sacred needle]

thanks @fallow ingot

[iron night]

Gave +1 Rep to @fallow ingot

[shell arrow]

why is ticket tool offline

[maiden berry]

💀

[brittle dew]

bot off :)))

[jade topaz]

Bot off @fallow ingot

[fallow ingot]

Thanks for reporting :) we'll investigate!

[sacred needle]

i broke it trying to upload mp4 instead of gif 😂

[fallow ingot]

LOL

[jade topaz]

Do you now eta to repair it?

[fallow ingot]

Nah we're working on it.

[glass rose]

Почему бот офф-лайн?

[jade topaz]

BOT OFF

[fallow ingot]

At the moment, no.

[scenic plinth]

WE KNOW

🙂

[jade topaz]

ok

[fallow ingot]

YEAH!

[sacred needle]

oh the patience of a discord mod 🙏 hats off to you haha

[frigid musk]

why is my ticket tool offline

[maiden berry]

#📣│bot-news

[muted axle]

Why do I keep getting "This interaction failed"

[azure frost]

help

[tacit dove]

same problem here

[sleek vector]

#📣│bot-news

[muted axle]

glad were all on the same page haha

[slender minnow]

Please refer #📣│bot-news for updates regarding the outage. Thank you very much!

[tacit dove]

I can't get it to load

[slender minnow]

shh

[tacit dove]

aight

BrUh so we just have to wait, wth

[burnt cliff]

is the bot down?

[tacit dove]

yeah, it won't load the servers

[burnt cliff]

ight

[glad ether]

does it take when it goes offline?

[dapper vapor]

@pseudo glen is offline in one of my servers I'm member in

[maiden badger]

#📣│bot-news

[sharp saddle]

Same here, I believe it is an outage on all servers as it says in #📣│bot-news channel

[maiden badger]

I have the same buddy

[digital totem]

I want to know why is the bot not working well

[hollow lodge]

my guys, we have an outtage

[dapper vapor]

Yeah

[grim pilot]

Why aren’t outages in #📣│bot-news sent as an announcement? Following the channel doesn’t do much for me or anyone else if the announcement doesn’t actually get announced to servers following the channel.

Can this be improved?

[tribal current]

i apologize if this has been asnwered. But is the bot down currently?

[stable falcon]

Was about the ask the same

[slender minnow]

Yes it is, please keep a track of #📣│bot-news for any updates.

[stable falcon]

Sorry, didnt see the channel now i know ty

[stark rune]

**Ticket Tool - All Systems are now __Online!__**

All Ticket Tool systems are fully online again! We apologize for any inconvenience this may have caused on your server.

If you are still experiencing any problem with Ticket Tool, please reach out to the <@&540295656720302081> within a ticket here, #🎫│make-a-ticket

Oct 18, 2022, 6:43 PM

[alpine cedar]

when creating a panel why can i only choose the name and not the channel

[humble sequoia]

━━ moved to ticket ━━

[fleet rapids]

Hello,

I was woundering if there was a way to change who has access to closed Tickets?

Currently we have it configured ( for this panel) that People with Role X can see all opened tickets, and subsequently see all closed tickets then delete them.

Is it possible to configure it so people with Role X can see and handle opened tickets, but once they are closed Role X can no longer see them and we can have another Role Y View and then finally delete them?

[fossil imp]

Hi, why the bot mor my server is offline ?

[radiant terrace]

is off?

[fossil imp]

not for this server but for mine yes

[shrewd nymph]

The bot is offline for my server

[eager oxide]

Same here

[leaden blade]

?????? i cant make a ticket in my server. i was only testing it to see if it worked from the last time i tried but it didnt

[shrewd nymph]

Same

[leaden blade]

it might be a bug or sum

[shrewd nymph]

Is ur bot offline my is

[leaden blade]

this happened with the Mimu bot aswellit was offline in basically everyones servers

[viral agate]

same man this needs fixing

i pay monthly whats the point if its gone down

[leaden blade]

😭 fr

mine is online but it still trippin 💀

[tawny oasis]

it doesnt work

[jade topaz]

Bot isnot working

[shrewd nymph]

You have the premium bot?

[leaden blade]

ahlie

its dead

[lofty jay]

ticket tool still offline?

[viral agate]

idk i pay $6 month for this shit

[leaden blade]

😭

[leaden blade]

WHAT A WASTE

yesss

[viral agate]

bro wtf is going on shits not even showing up

[leaden blade]

im appauled with this bot man

SAME THIS IS PEAK SEASONSSSS 😭

[pliant lagoon]

you're saying that as if $6 is a fortune. Outages are quite common, relax. They're working on it for sure 🙂

[leaden blade]

MAN FIX YO BOT GOD DAMN 😭

[viral agate]

cant afford outrages fix the dam bot

[leaden blade]

im absoloutly appauled rn

[jade topaz]

..

[leaden blade]

flabbergasted

[silk ember]

lies

[viral agate]

bullshit!!!!!!

[shrewd nymph]

Me watching people die after 5 minutes of the bot going down

[leaden blade]

💀

[jade topaz]

Bot is sus

[young ferry]

Hey if your having a problem, open a ticket

[leaden blade]

lmfao

[sick sentinel]

bot hella dead

[leaden blade]

💀

#🎫│make-a-ticket

[shrewd nymph]

I can’t take this anymore fix it please

[viral agate]

why tf is this saying add bot but he had roles im confused

[craggy geyser]

Development team are aware

[leaden blade]

YH

[leaden blade]

😭

niggas 💀

[supple estuary]

hello again down right?

[eager oxide]

rip

[viral agate]

im so confused why am i paying 6$ tho cancelling rn

[leaden blade]

https://tenor.com/view/gumball-gif-22123900

[jade topaz]

how can i add permissions to bot dashboard for my admins/

[modern flint]

I cant open more than 1 ticket on my server, how can I remove this limit?

[leaden blade]

b r u h

https://tenor.com/view/no-sad-plaese-adventure-time-jake-gif-21794286

[modern flint]

bot says that I can only open 1 ticket

[craggy geyser]

Well the premium bot is online so if you are paying you can use that. But if yoy aren't happy paying for a service with a lot less downtime than many bots, feel free to unsubscribe

[viral agate]

i pay 6$ but i had no premium bot in my server

so im confused what am i paying for?

[craggy geyser]

You can add the premium bot. But features work on both bots

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[prisma cove]

Bot having issues?

Rename and close commands not working

[fallen star]

I can't even open tickets haha

[jade topaz]

bot is down

[prisma cove]

Has it been pushed to only slash commands?

[fleet prairie]

how do i fix?

[craggy geyser]

Developer is working on it

[fleet prairie]

o ok

[craggy geyser]

It will be back soon

[eager oxide]

I think they know it's down now

[prisma cove]

Thanks

[iron night]

Gave +1 Rep to @craggy geyser

[drowsy idol]

Good to know thanks! any idea how long this will take?

[iron night]

Gave +1 Rep to @craggy geyser

[craggy geyser]

Hopefully not too long. The bot is reconnecting so hopefully that means intentionally

[burnt cliff]

is the bot still broken?

[gloomy tinsel]

i think so

[drowsy idol]

Thanks for the info, have a nice day

[iron night]

Gave +1 Rep to @craggy geyser

[burnt cliff]

how long until its back up

[winged tusk]

Soon™️

[jade topaz]

ticket tool is down

[craggy geyser]

Seems back in this server at least

So coming back slowly

[olive lava]

Also down on our server

[gloomy tinsel]

ooo just saw that

[craggy geyser]

Not back in my test server yet either

[olive lava]

I see the info now

[gloomy tinsel]

not back in mine either

[maiden hamlet]

I can't even access the dashboard. Any guess to when it will be back up?

[craggy geyser]

Once the bot is online in your server (it takes a bit as there is a lot of shards) you should see the dashboard

[maiden hamlet]

ok thanks👍

[olive lava]

We appreciate the info. We use your bot everyday. Thanks again

[maiden brook]

What is the estimated time for the bot to be activated again?

[tepid pawn]

Do you have a ETA?

[maiden brook]

no

[winged tusk]

No ETA, being worked on rn

[gloomy tinsel]

Hi, One of the servers i have admin in is not showing up in the dashboard eevn though it was there like 5 minutes ago

[tepid pawn]

F its funny how the prem bots are online lol

[maiden brook]

Yeah

[winged tusk]

Is offline atm

[gloomy tinsel]

the dashboard?

i used it like 5 minutes ago-

[serene beacon]

hi, when i make a category and change the visibility for moderators, (so they can see and reply to tickets) it doesn't allow it. channel specific perms don't seem to be effecting it either, what can i do?

[cyan pollen]

Dashboard probably doesn’t work since it’s hooked to the bot or that’s at least how my bot works

[gray nymph]

Thanks for all y’all do, noticed status site wasn’t updated, glad to see Its not me.

[winged tusk]

Dashboard I guess doesn’t work when bot doesn’t work because someone earlier said they can’t invite the premium bot since the bot is down

[gloomy tinsel]

okay ty

[iron night]

Gave +1 Rep to @winged tusk

[serene beacon]

please ping me if any moderators have an answer 🙂

[sonic bronze]

Is the Ticket bot down for anyone else?

[tight grail]

yes me too

[winged tusk]

You have them as staff roles?

[tight grail]

looks like the ticket bot is broken are there any news about that?

[grizzled imp]

Is there a problem with the ticket bot?

[winged tusk]

In the specific panel itself

Yes it’s down atm @grizzled imp @tight grail being worked on rn

[tight grail]

ah ok thx

[iron night]

Gave +1 Rep to @winged tusk

[serene beacon]

not sure what that means, but yes they have staff permissions- if it's meant to be through the bot, then no i do not have that set up

[stark rune]

**Ticket Tool - Restart Notice**

Shards within the Ticket Tool bot(s) are going through a restart at the moment of this notice, the Development Team is fully aware of the possible inconveniences this may cause, thanks for your patience!

To keep track of this restart keep an eye on #📣│bot-news, you can also visit our status page here.

Please do not spam tickets within the support server & do not keep asking in public channels.

Oct 18, 2022, 8:26 PM

[gloomy tinsel]

yass

[winged tusk]

Yeah when the dashboard comes back online go into panel config and you should be able to give them staff role on the bot for specific panels or all panels 🙂

[serene beacon]

amazing, thank you so much 😄

[iron night]

Gave +1 Rep to @winged tusk

[thorny vale]

Can you tell me the approximate time of turning on the bot or is it unknown?

[winged tusk]

Unknown atm

[thorny vale]

:c

[solid oyster]

is it possible to make so new created ticket channels appear under a chosen category?

[winged tusk]

Yes

[winged tusk]

Tickets Opened
Tickets Closed

In category options in your panel settings

[solid oyster]

alright cool, thx 👍

[silent mango]

Why is the bot active on my sarver and on Inncyh it is active

Helpp

[jade topaz]

its still downnn

[silent mango]

Yes

[terse kiln]

does anyone know why the bot is saying "this interaction failed" ?

[eager oxide]

It's down rn

They're working on fixing it, but no eta

[formal silo]

reason ?

[terse kiln]

yes mate

[terse kiln]

thanks mate 🙂

[iron night]

Gave +1 Rep to @eager oxide

[nova pagoda]

Bot tjr off ?

[plain surge]

^

[hollow heath]

the bot is ofline in my server

[fossil imp]

#📣│bot-news

[scenic plinth]

** Please notice **

We are well aware the primary bot is offline in some or all servers. There is no ETA on when this will be fixed as of now. The Development Team is working on fixing this.

Please avoid asking consistently. We likely do not have any changes in the answer for you. This also means avoid using / spamming #1020426768450080899 because the bot does not work for your server.

You can read updates in the pinned messages within this channel and review #📣│bot-news for new updates.

Thanks!
Ticket Tool Support

[shut bolt]

https://media.discordapp.net/attachments/771887985931059200/813811437255393370/3dtext2gif_bgntlhlhhbir.gif?width=450&height=225

[stark rune]

**Ticket Tool - All Systems are now __Online!__**

All Ticket Tool systems are fully online again! We apologize for any inconvenience this may have caused on your server.

If you are still experiencing any problem with Ticket Tool, please reach out to the <@&540295656720302081> within a ticket here, #🎫│make-a-ticket

Oct 18, 2022, 10:38 PM

[shut bolt]

[olive lava]

Thank you!

[glass lagoon]

Hi, i have a problem ...

i need to open ticket but i cant

[shut bolt]

Try again

[shadow hinge]

OI

[jade topaz]

I was wondering how do I transfer my premium to another account

[humble sequoia]

Premium Transfer

If you would like to move premium, panels, & tags to another server, please provide your old servers ID and your new servers ID or you can use our transfer feature yourself, learn more here

How do I find my server ID.

Open your Discord server, right-click on the server name, then select Copy ID or you can do $id in your server.

Server deleted? Can’t find the server ID?

If the server is deleted, please go into your search history and find the last time you were managing that server. At the end of the website, it should show a ID. That is your server ID.

I can't find either of them

Please notify a Support Team member that you can not find any of your Server IDs & they will assist you.

[gilded verge]

here

[jade topaz]

Bet

How do I change the color of the embed message like this?

[gilded verge]

Your server need premium.
Panel Configs->Ticket->Edit TIcket Message->Embed Editor->Field Editor

[glacial steeple]

It won’t let me access the web sight

[jade topaz]

How do I invite the premium bot

[jade topaz]

Can you capture an entire screen

[gilded verge]

sure, wait please ^^

done :>

[gilded verge]

Ticket->Edit TIcket Message->Embed Editor->Field Editor

and please switch bot from premium to free because you have BOT ERROR

[gilded verge]

?

Ticket->Edit TIcket Message->Embed Editor->Field Editor

[gilded verge]

uhm... I wrote (3 times) exactly where you should go so I don't understand why you are sending screenshots 😕

[jade topaz]

I want to change the color of the embed message, can you make a video for me to know how to change the color of the embed message?

[gilded verge]

I can see that I have no other choice 😅 sure, please wait

[jade topaz]

Thanks dad

[iron night]

Gave +1 Rep to @gilded verge

[iron wing]

Hi, my closed tickets stopped moving to the correct category. Settings are correct, used to work then stopped working for a while now

[silk ember]

i have premium but it says i need to upgrade and the premium features arent working

[jade topaz]

Why not send

How do I invite the premium bot

[jade topaz]

?

To server doesnt let me

Click the create ticket button

[outer grail]

Good night I have a little problem in the game I made the purchase of 75 ahg and I converted 72 to Gold I just want Gold and not even the remaining 3 ahg went to the game what should I do?

[rustic gale]

Probably an overflow problem

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[rustic gale]

You likely enabled the premium bot but didn't invite it. Please #🎫│make-a-ticket so we can take a closer look

You probably enabled the premium bot but you didn't invite it or don't have premium. Please #🎫│make-a-ticket so we can take a closer look

[jade topaz]

Bet

[jade topaz]

*overflow

[sharp robin]

does anyone know how to gain access to the ticket tool helper?

i saw its features and i wanna know if I can add it into my server

[humble sequoia]

━━ moved to ticket ━━

[flint river]

Hey, all my closed tickets suddenly were sent out of the Closed category and just thrown at the top? How do I solve this?
Was this due to the bot going down yesterday? its a brand new setup, fresh, so the categories are not maxing out.

[iron wing]

oh thanks it is!

[iron night]

Gave +1 Rep to @rustic gale

[flint river]

In the initial setup, do I need to set perms for people to see the categories for the ticket channels to be created and posted in them?

[rough berry]

Hi Guys,
searching for a new ticket bot for our Discord with >10k members and found this one.

Is the ticket directly created when the user hits the button? Or just after he send his message?
We had a bot in the past with buttons and ppl are clicking it to "test it" which was really annoying. Our actual bot works like that you have to send him a DM and a channel for the moderators is getting created. But they are using Heroku which are cancelling the free plan and we are not that sure if we want to stay with this bot even paying for it would be an option for us.

[drowsy idol]

Yooyoo

I really like this tickettool, creates a ticket immediately and then your members can ask there question in it

[jade topaz]

Hello I need help bad can someone please setup my tickets for me I have no clue how to do this sorry.

[drowsy idol]

https://youtu.be/g6djU85Tofk

[jade topaz]

Thanks

[craggy geyser]

Hi there. Default is that the button opens a ticket, however you can set up a form to go with it. Feel free to check out #🎫│make-a-ticket where forms are included (if you cancel the form it won't open one)

[jade topaz]

How do you make them a form to fill out before the ticket opens

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to go into your Panel Settings > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[digital dagger]

Why can't I edit this? Or how do I

[pale pilot]

@digital dagger the editor should be right above that

[digital dagger]

Is it only for premium users?

[lunar solar]

You can edit the description, title and a few other things with the embed editor as a free user

Anything that doesn’t have the

[digital dagger]

@lunar solar

[digital dagger]

^

[rough berry]

Is it also possible to open a ticket when sending a DM to the bot?
Some bots allow that and it would be cool to use both ways.

[fallow ingot]

Sadly you cannot DM ticket tool to open a ticket.

[lunar solar]

Click on the embed editor to make it drop down

[rough berry]

Could that be an option in the feature? Or is it not planned?

[normal bolt]

Is this upgrade the same as the website one or is it additional?

[covert swallow]

Different payement processor, website is chargebee, thats discord

[dusky anchor]

How many tickets can be created on a server?

[normal bolt]

Yeah, but does it give you the same thing?

[covert swallow]

Yes

[normal bolt]

Oh okay thank you.

[iron night]

Gave +1 Rep to @covert swallow

[covert swallow]

up to 500, at a time its a discord limit

[jade topaz]

how do i restore a ticket if it was deleted?

[slender minnow]

if you have a transcript, you can then just check the transcript

other then that, there is no way of recovering a deleted ticket

[fallow ingot]

They left :(

[humble sequoia]

Suggestions for Ticket Tool

To make a suggestion use the s!suggest suggestion command in #🤖│bot-spam. Note that you'll suggestion will be first reviewed by our Support Team before it's posted into #💡│suggestions, channel in which you'll be able to vote for other suggestions!

[fallow ingot]

@desert osprey

[desert osprey]

tyty thank you!

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

np

[jade topaz]

bot are working ?

@fallow ingot

wtf i cant ping admin ?

[gilded verge]

rule 4

[jade topaz]

ok but can any answer me?

[gilded verge]

the bots work without problems ^^

[jade topaz]

but i have problems

[fallow ingot]

What sort of problems?

[jade topaz]

using bot

[fallow ingot]

Is the bot online?

[jade topaz]

I can't create the react tab to open a ticket I've already given all the roles etc and nothing

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[fallow ingot]

Follow this step by step guide ^^

[jade topaz]

I followed

and not working, i can stream on room if u want

[fallow ingot]

That was quick..

[jade topaz]

I did this before

[fallow ingot]

Are you experiencing any error when sending the panel?

[jade topaz]

no

[fallow ingot]

Do you have a security bot like wick?

[jade topaz]

no

i just have tickettoool on server

[fallow ingot]

If you open a ticket I can help you further.

#🎫│make-a-ticket

[jade topaz]

i have

[fallow ingot]

You'll have to wait for a member of the Portuguese support team to assist you.

[jade topaz]

but i can talk in english

[fallow ingot]

Do you want me to close your current one and open you an English one then?

[jade topaz]

yes

[fallow ingot]

I'll do that now.

[jade topaz]

k

done see my ticket

[fallow ingot]

issue resolved ^^

[jade topaz]

is someone here playing valorant?

[real jewel]

اكلب ابن كلب

[jade topaz]

sry english?

[real jewel]

@jade topaz دنجب

donkey @jade topaz

[jade topaz]

i dont understand man haha

where i can find help for valonrat?

[real jewel]

@jade topaz I am Arab, do you understand?

@jade topaz

أين يمكنني أن أجد المساعدة للبسالة؟

ح

[robust sandal]

Dog son of a dog

Arabic (ar) → English (en)

[fallow ingot]

Please use this channel for it's purpose (which is support for @pseudo glen)

[real jewel]

dog son of a dog

¯_(ツ)_/¯

[soft mica]

Can i do a Backup from the Settings to use it on another Server?

[humble sequoia]

Config Backup & Restore (Server Owner Only)

Backup and Restore allows you to transfer your premium status, panels, tags, and all settings to a new server.
You can also use it to keep a backup of your settings incase you need to suddenly move servers. We suggest you keep this backup key somewhere safe, incase your server is deleted. You will want to copy the whole key.

First, go to your dashboard, then Server Configs and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the second field.
Now you can choose what you want to copy. Finally, press the green “Restore Configs” button.

[soft mica]

Thx

[hot ore]

.work

[dense violet]

Can someone help set it up in a server Im in

[vapid night]

is there a way i can make this message ping a separate role?

[slender minnow]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[vapid night]

thank you 💚

[jade topaz]

I have a problem

i add the ticket tool on my server, but i don't see this on the dashboard

sorry for bad english

[vapid night]

the role does not ping

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[gilded verge]

@dense violet

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[gilded verge]

@jade topaz

[onyx patrol]

how do you find the settings in ticket tool panel thingy

[burnt cliff]

ticket tool bot down again?

[gilded verge]

Restarting, please wait

[gilded verge]

@vapid night, please read again because you didn't put @

[gilded verge]

what exactly settings?

[onyx patrol]

This is what i am looking for

[gilded verge]

o-oh... in Category 😅

[onyx patrol]

ohhh thank you so much

[vapid night]

oh my gosh i’m so sorry i skipped right over that 😦

[gilded verge]

it's okay

[sacred plinth]

hello i sent a ticket when will the answer come

[slender minnow]

should be soon, please give the staff team some time as they have irl responsibilities as well ^^

[sacred plinth]

okay thank you take it easy..

Will the lock on the room I put the ticket in will stay open or will I just leave it?

[slender minnow]

what lock?

[slender minnow]

that's only an emoji on the button

just like the alphabets on your keyboard

[sacred plinth]

ok i wrote what is necessary i will wait for my answer

[jade topaz]

سلام عليكم

Hello

@slender minnow

I want to ask a question

How can I become tech support?

Tickets Support

[slender minnow]

maybe you can start by reading rules and stuff in #📂│information

because you are not allowed to cold ping the support team for any queries

[jade topaz]

Ok, but I don't know from which interface to apply

It is normal for me to inquire

[slender minnow]

$staffapps

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_br: Portuguese
:flag_es: Spanish.

[slender minnow]

but not with a ping

if you need help you can ask here or open a ticket through #🎫│make-a-ticket

[jade topaz]

Arabic

[slender minnow]

and wait for a member to respond to your ticket

[jade topaz]

Ok

[ebon cliff]

Hey all, I have 2 current active subs with ticket tool but I can't seem to find how to invite the premium bot without adding another subscription, any ideas?

[pearl dragon]

man
gets on site > goes to dashboard > connection closes unexpectedly > refresh > login > choose server > panels > rate limited

[crude rover]

Hi guys I would like to buy premium ticket tool for one of my server but i would like to know if the Admin of my serv would be able to also manage the dashboard ?

[slender minnow]

anyone with admin perm in role can access the dashboard other then the server owner

[slender minnow]

try again after some time please

[slender minnow]

you'll have to redeem the sub to the server you want premium bot in, after that head to server config to invite the premium bot

[ebon cliff]

Ah perfect, found it. Thanks mate!

[iron night]

Gave +1 Rep to @slender minnow

[crude rover]

ok thx alot

[iron night]

Gave +1 Rep to @slender minnow

[jade kettle]

hello

what is the reason of this

pls help

[rustic gale]

“Invalid emoji”

Whatever you're trying to do is trying to make use of an incorrectly inserted emoji

Probably in a button

[jade kettle]

I checked, there are no emojis

[rustic gale]

What's your server's ID

[jade kettle]

1032341325917462629

I removed them all and tried again

didn't happen again

[rustic gale]

?

This

is not an emoji

That's the cause of the error

[jade kettle]

okay one minute

[jade topaz]

I can't edit anything in my embed, anyway to fix this?

[still sparrow]

get premium lol

[solemn kraken]

hi guys, I didn't understand very well, I'm trying to create a form, I created everything right but I have 2 problems, the first is that I can't see the form responses and the second is that When I finish the form I need to close Discord because it freezes

[rustic gale]

To display the form responses, you can enable the automatic embed in Panel Configs -> Forms

[solemn kraken]

OK

[turbid reef]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[gilded verge]

If you don't answer the question (i mean help to someone), please use commands/tags in #🤖│bot-spam

[turbid reef]

I helped myself

I searched Mentions in this chat & found the answer to my question

[gilded verge]

So please use #🤖│bot-spam

[full shadow]

Yall my server won't show up on the list of servers what do I do 😭

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[gilded verge]

@full shadow,

[full shadow]

Oh thats what relogging means

[gilded verge]

^^

[full shadow]

Thank you :D

[queen hazel]

I have a weird issue with Ticket Tool giving itself a role in the server

[scenic plinth]

It automatically gives itself the role called ticket tool, it doesn't give itself anything else.

[queen hazel]

It keeps giving itself a role that I've created

Every time I remove the role it re-applies it. I thought maybe it was something to do with auto-role from another bot but this is the only bot that does this and ticket tool was in the server before the bot I use for auto-role

[scenic plinth]

Can you send a screenshot of the audit log of when this occurs?

[queen hazel]

My bad, it is the other bot doing it. I don't get why it's only applying to ticket tool and not any other bots. I'll have to reach out to their support. Sorry.

[scenic plinth]

Usually if you click the action arrow (on the right side) you can see why and fix it yourself, but good to know.

[queen hazel]

Thanks for the help. I just blacklisted ticket tool from being auto-roled and that fixed the issue.

thanks @scenic plinth

[iron night]

Gave +1 Rep to @scenic plinth

[tacit zenith]

can someone help me

when i make a ticket the person who claimed the ticket cant see their own ticket which is weird

and when i change the settings and someone opens the ticket the reset of the server can see the ticket which is weird

[rustic gale]

That does sound weird

Please #🎫│make-a-ticket so we can take a closer look

[tacit zenith]

alright

[jade topaz]

How to purchase premium

[woven solar]

is there an easy way to blacklist users who abuse the ticket system from making more tickets for a while?

[scenic plinth]

You can add a blacklist role to them, and make sure that it is set via the dashboard.

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[weak thunder]

Ticket tool is thinking.... what can be the problem please @scenic plinth

Oh sorry for the ping

[scenic plinth]

Provide your servers ID and do not ping me when you respond.

[weak thunder]

949766863779422219

[jade topaz]

The same thing is happening on my server

[scenic plinth]

Can you provide your server ID as well please?

[jade topaz]

1028047001042030662

[scenic plinth]

Does that occur only when creating a ticket?

[jade topaz]

As far as I know, yes. For example, I can get an id using the bot

[scenic plinth]

Can you try resending the panel?

[jade topaz]

I'll give it a try

It couldn't send a new panel and I figured out it was a channel perm mistake. Solved, thank you and sorry for taking your time !

[weak thunder]

Resend the panel to the server ?

[weak thunder]

Channel permission mistake? I don't understand

[scenic plinth]

Try resending the panel to the channel you have set.

[weak thunder]

Ok ser

[jade topaz]

Yeah Ticket tool didnt had the permission to view or send message on the specific channel

[weak thunder]

Working now, thanks

[pulsar coyote]

Can anyone point me in what permissions to enable for people to use the button on the bot?

[pale pilot]

$buttons

[humble sequoia]

Buttons

Buttons within Discord can have multiple functions and are used to control your tickets. With Ticket Tool, you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

With the Panel Config V2 Editor, buttons don't have their own place anymore. Now buttons can be found under the message settings for each message that has a button!

Example: The Close and Claim Buttons are on the Ticket Message. Therefore, you can edit the buttons under Ticket > Edit Ticket Message. The buttons are below the message editor.

[pale pilot]

You can find buttons on the message they are attached to.

In there you can set permissions. Is that what you meant?

[pulsar coyote]

the buttons work for me but not any of the other roles

[proper marsh]

Ticket tool is thinking when players make tickets... nothing happens

[pale pilot]

If the button doesn't work for anyone else, can you tell me what error message they get? There are multiple things that could cause this

[pale pilot]

Do you by any chance have a ton of tickets created in the last 24 hours?

[proper marsh]

No

Only a few

[pale pilot]

Can you check if the bot is still in the server?

[pulsar coyote]

Ticket Tool
BOT
— Today at 3:57 AM
You don't have permissions to use this.
Only you can see this • Dismiss message

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[pale pilot]

Then check if you have blacklisted roles here. Anyone with that role can't interact with the bot

[pulsar coyote]

no one blacklisted lets admins use button and create ticket but the other roles get error message

[pale pilot]

Then go to Panel > Edit Panel Message > Create Ticket Button. Disable "Support Team Only" and/or check permissions on the button