🆘│community-support

[amber pelican]

ModSystemᵇᵒᵗ#6663 Are they legit or both. Anyone can help pls.

[gilded verge]

If you mean this bot @prime bridge, it is safe.
We can't help you if you don't write about your problem with Ticket Tool.

[amber pelican]

I was given a ticket to messaging people that I hadn’t msged. I’m so confused about it all.

[pseudo flicker]

Why I can't write message here?

[gilded verge]

If I remember correctly, this is premium feature

[pseudo flicker]

Panel message?

[gilded verge]

You asked about Message Content, so yes, this is premium feature in Panel message.

Use Embed Editor - this is free ^^

[pseudo flicker]

and how to set create ticket button to once?

[gilded verge]

oooh... please go to Panel->and there remove attached panel
my example:

sorry, my mistake, message corrected 😅

[scenic plinth]

@prime bridge is just a custom version of Wick bot, all I can mention really.

[amber pelican]

Super helpful thanks

[iron night]

Gave +1 Rep to @scenic plinth

[jade topaz]

hey, i got a guy who keeps getting this error

what should he do?

[humble sequoia]

Update your Discord App

Devices running old versions of Discord may interfere with the proper display of interactions such as buttons or context menus. Please verify that you have the latest version of Discord, by going to the App Store, or Play Store.

Discord for the App Store
Discord for the Play Store

[jade topaz]

ah aight thx

[jade topaz]

Glich.?

[peak spoke]

Hello! Tickets, when closed, are giving the name of the person who closed them rather than the ticket author. Can anyone tell me why?

I manage someone else's bot hence me not having the premium role.

[lunar solar]

Change it from {author.name} to {ticket.user.nickname}

[peak spoke]

Thank you

thanks @lunar solar

[iron night]

Gave +1 Rep to @lunar solar

[jade topaz]

Hello, why can i see only 1 item in the dropdown menu?

[wheat summit]

Hello

[opaque abyss]

We couldn't install a bot, can you help?

[scenic plinth]

All your dropdowns need to have each field have something in it or it will not appear, you likely have a field for a dropdown blank.

[wheat summit]

My server Ticket tool create pls

@scenic plinth

[scenic plinth]

Don´t ping me or another support.

[wheat summit]

Sorry

[scenic plinth]

They need to be different.

The panel options you blurred out

[jade topaz]

ahh i see

ty

[analog spindle]

hello recently I was cheated on a discord, I contacted the cheat via a ticket I was cheated on a paysoftcard so I want to access the messages I wrote with the cheat to have confirmation that I was cheated and get my money back

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[opaque abyss]

Türk müsün

[analog spindle]

No

[opaque abyss]

can you build a bot

Bu oruspu evladlari kurmuyor

[drifting path]

When someone trys to Open a ticket wont let them

[opaque abyss]

I opened a ticket and no one is looking.

[drifting path]

Time 🔑

[opaque abyss]

It needs to be installed urgently because it is a Youtuber Server

[covert swallow]

Outside of premium all tickets are answered chronologically

[opaque abyss]

All I want is an official to come and install the bot

[covert swallow]

We do not set up the bot for you

[opaque abyss]

We couldn't and it would be better if it was as fast as possible.

[covert swallow]

We are a support team not an installation team

[opaque abyss]

I understand, but can we send an installation team or is there a Turk from the support team, I'm talking to you about the translation right now.

[fierce sluice]

Hey how do I get into my sever it isn’t showing

Yes I relogged

I asked my bf

And I asked my mom

Dad

Cousin

Brother

My ex

They said come here so answer pls

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[gilded verge]

Please check all of message

[fierce sluice]

I did all of this tho

[gilded verge]

what's your $level in your server?

[fierce sluice]

22

I’m main owner of it I talked for 2 days on it

Oh and if u mean by administration I’m main owner

[gilded verge]

on your server please run command $level and in screenshot please send response from bot

[fierce sluice]

Here

[gilded verge]

Okay, please log out from dashboard and log back in

[fierce sluice]

I did thoooooo

[gilded verge]

What browser are you using?

[trim solar]

hello! i'm not sure if this has been answered somewhere but I didn't see anything. I use transcripts a lot for my server but recently pictures haven't been saving correctly or something? when i check the transcript it just says "Attachment" with a link to the image but it always says this site can't be reached. does anyone know how to fix this?

[humble sequoia]

Attachments not being accessible

At the beginning of May 2022, Discord changed the way they store their deleted files, before this update, files could be accessible for up to 30 days after which they would get erased entirely from the Cloudflare cache. Now the files, including images, aren't accessible since they are deleted, which is why premium users [embed up to 8mb](#📣│bot-news message) worth of pictures within transcripts.

In the major update that's being worked on the developer is looking forward to implementing a better solution to this inconvenience in order for images to be saved, at least for a temporal way.

[trim solar]

tysm!!

[modest shore]

i have 2 drop down but in ticket it shows only 1

[scenic plinth]

You either have two of the same panels in both of the settings to the right side of that, or one of the panel options is missing.

[modest shore]

it is same

[scenic plinth]

Ok, so change one of those options.

[modest shore]

😖 i dint understand

[scenic plinth]

Where it says support, you have two of the same panels, change "support" to something else (another panel)

[modest shore]

ohh okay okay its working tysm

thanks @scenic plinth

[iron night]

Gave +1 Rep to @scenic plinth

[dreamy abyss]

Are English Support applications open?

[median wigeon]

English is a very common language, apllications for that language are very often open (see #📣│server-news ).

If not than you have to wait, in the mean time you can help other users here. 😄

[gilded walrus]

How do I make the message that says click on the whatever to make a ticket.

[quartz garnet]

how to i set up a trascript chanel

[jade topaz]

Hello, on the discord site it says that "A: You can change the discord user who manages your subscriptions to :

1. Open the "Manage subscriptions" window.
2. Logging in with a one-time password sent to your email address or your account password (if it has been set).
3. Under "Account Information", edit the discord ID field.
   Once modified, your new discord account will be able to define the servers on which to use the premium "but I can't edit this discord ID, am I the only one? Thanks

[pale pilot]

That has been disabled. If you want to change the user ID, you need to create a ticket here

[jade topaz]

Okay, it's done. A French ticket

[winter harness]

I don't want two buttons, what do I do please 😭

[rustic gale]

You probably attached the panel to itself

Make sure Attached Panels is empty

Attached Panels is in Panel Configs -> Panel

[winter harness]

Got it 😄 thanks!

[iron night]

Gave +1 Rep to @rustic gale

[dull shore]

Anyone know if it's possible to remove the close button so the ticket opener cannot see it?

[rustic gale]

You can't hide it from specific users only

But you can prevent them from using it

They will get a “you don't have permission to use this” message when they press it.

[dull shore]

Alright, how do I enable that

[rustic gale]

Oh, and you can hide it from everyone if you want to.

[rustic gale]

Panel Configs -> Ticket -> Edit Ticket Message -> Close Ticket: Edit Button
there, enable Support Team Only

[dull shore]

👍

Thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[runic frost]

why does the bot create 2 Buttons? I only want one

[lunar solar]

You've attached the panel to itself

Remove the panel from attached panels here:
Panel Configs --> Panel --> Attached Panels (Multi Panels)

This box should be empty:

[runic frost]

@lunar solar ohh yh worked, thanks

[iron night]

Gave +1 Rep to @lunar solar

[mystic ruin]

How do I make it @ me when the ticket opens?

Please @ me when someone replys

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[mystic ruin]

Oh alr tysm

[lunar solar]

Panel configs —> Ticket —> Edit Ticket Message —> add the @ to the message content section

[surreal wraith]

Can someone help me?

@lunar solar

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[surreal wraith]

And one more doubt, I wanted to know how I put it so that after it is closed, only I have permission to see it

[lunar solar]

You’ll need to adjust your Support Team Permissions and possibly your user permissions depending on whether you’ve changed them before.

Head to:
Panel Configs —> Permissions

Then:
Support Team Permission —> Edit closed —> Change view channel to ❌

Do the same for User permissions.

It should be default ❌ for them but just to be sure check it.

Ohh and Additional Roles if you have any with the Panel. Just check all of the different groups following the same method listed at the top.

[surreal wraith]

Thank @lunar solar you very much, how can I rate you?

[lunar solar]

Just do thanks @lunar solar

Only if you want. Thanks 🙂

[iron night]

Gave +1 Rep to @surreal wraith

[jade topaz]

hey guys quick question

How can i ping a specific role when a ticket is created

I remember doing it with the id but forgot how to do so

nevermind i got it

[jade topaz]

How do I add roles to see the tickets

$help setup

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[lunar solar]

Panel Configs --> General --> add the role/s to Support Team Roles or Additional Roles depending on what you want. For the difference click the little question mark next to each heading.

[full ice]

What's the dashboard for tickets

Like the dashboard so I can set up my panel

[lunar solar]

https://tickettool.xyz/manage-servers

[lofty tide]

Why can my members see the ticket even after I close it and they can choose to reopen/delete it as well

[abstract ether]

hi!

I have 2 questions.. why ? and, What is "Premium Chargeback" ?

[rustic gale]

Probably a permission issue

Panel Configs -> Permissions

Take a look at all the closed ticket permissions and make sure there's no View Channel allowed somewhere it shouldn't be

In particular, everyone closed permissions should have View Channel denied

[rustic gale]

Try making a billing ticket in #🎫│make-a-ticket

[abstract ether]

one word.. BRUH

I haven't done anything in particular except to be inactive on my discord server..

[lunar solar]

You aren't going to get a response about this in #🆘│community-support, best #🎫│make-a-ticket

[abstract ether]

ok thx

[lofty tide]

I have it closed

It’s under user permissions yeah

[fathom basin]

Hey. it's possible to add role to member who opened ticket? I just sometimes ping all member who have tickets.Thanks.

[rustic gale]

Automatically? Not possible. It's being considered for a possible future update

[fathom basin]

ty @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

Were you able to solve the issue?

[lofty tide]

Nope

[rustic gale]

Else you should #🎫│make-a-ticket so we can take a closer look

[lofty tide]

Ty @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[jade topaz]

how can i set the bot?

(ticket tool)

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
or run the </setup:1025379472167403530> command within #🤖│bot-spam

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[jade topaz]

thanks @humble sequoia

[iron night]

Gave +1 Rep to @humble sequoia

[mental quest]

how do i make it so a ticket tags specific roles when the ticket is created ive tried doing it with @role and @roleid neither work within the ticket message

[south topaz]

use: {@ role name }

[mental quest]

will tyr now ty

ty

[hybrid scaffold]

Hi I purchase the premium bot, not sure where I receive the premium code/if it’s time based

[gilded verge]

Hey, if you bought a subscription you don't get a key but remember to select the server where premium will be active. https://tickettool.xyz/subscriptions

[hybrid scaffold]

I forgot about your guys' doc my bad for the dumb question! Thankyou anyways!

[hybrid scaffold]

Am I able to make certain roles see/not see certain buttons? So if I have a button that correlates to a specific role, say a premium user vs a free user, I can only allow the premium user to see the button.

[hard veldt]

Good morning new friends!
I'm trying to open a ticket to talk to a jailed member, so it looks like I have to manually add them, because $add doesn't work for the Jailed role (but it does for muted and every other role). Any suggestions on how to make this easier?

[gilded verge]

You cannot change the visibility of the buttons, but you can set the roles that can use the button

[hybrid scaffold]

Oooh, ok, if I can make a suggestion visibility of buttons (if thats even possible) is definitely something to add to the pipeline

[gilded verge]

I don't think there is any way to change the visibility of buttons on Discord at all 😳

[gilded verge]

Hey, but when you create this ticket do you want to add a specific user or everyone in that role?

[hard veldt]

Just a specific user! But I could add the role of jailed manually if that's easier? Cuz no one is ever jailed... hmm

[pure verge]

Hiii
can you reply to #1029726918800593008

[hard veldt]

I just have a bad feeling that me having to force him into the ticket, means he might not be able to see it since he is jailed, even though I also edited his permissions for that channel. I've learned forcing things usually doesn't work 100% properly

[pulsar peak]

WHAT HAPPENS WHEN MY SERVER HITS 10K TICKETS??!?!

[gilded verge]

oh if you want to add specific user, use for example: $add 334671104704774154 (its me) or role $add RoleID
and if you would like everyone in this role, it's best to create a new panel, there in General to Additional Roles add this role, then use Command Style there and if u use $new command, a ticket will be created with everyone in that role ^^

do you want example in video? 😳

[gilded verge]

Hey, please wait, Staff will reply when available ^^

[pure verge]

How to activate the ticket receipt feature

[gilded verge]

If you ask for help, use one channel to avoid confusion

[hybrid scaffold]

figured as such, minor inconvenience anyways this is still an amazing bot, if you could could you quickly link me to where on the doc it shows how to setup automated respones like in #📌│automated-support, I can't figure it out on the dashboard. Much appreciated!

[gilded verge]

Ticket Tool Helper (in #📌│automated-support) is custom instance of Sapphire

automated responses... hmmm.. you can use Tags

[hard veldt]

I would love that please! 💕

[gilded verge]

Okay, in 30 minutes it should be ready ^^

[hybrid scaffold]

Sapphire? Is that another bot?

[gilded verge]

yep

[hybrid scaffold]

do you recommend it over using tags?

oh

wait im dumb its a custom bot lmao

[gilded verge]

i like Tags, I use them myself ^^but remember: some fields in Tags require premium

[hybrid scaffold]

I have premium now...Ill try to figure them out, was planning on making a custom bot before looking into premium might use a custom bot for the automessaging but ill look into tags thankyou!

[pure verge]

Is there any Arab support here?
There is no reply in the ticket

[gilded verge]

please wait, Staff will reply when available ^^

[gilded verge]

Hello again :> I hope it helps you
part 1:

aaah! i forgot about $add... there you go :>
part 2:

[pure verge]

When did you open the ticket an hour ago and there is no reply until now

[gilded verge]

The ticket says that the Staff will write back to you within 24-48 hours, so please be patient

[pure verge]

🙄🙄🙄🙄

[quick iris]

Bro when I unclaim

Members can see ticket how do I fix it

@gilded verge help me

[rustic gale]

Probably a permission issue. You should #🎫│make-a-ticket and get that checked

[green sedge]

guys, anybody know how to enable auto close ticket?

[gilded verge]

example please

[green sedge]

user created ticket, support answered to this ticket, but nobody didn`t close the ticket, and ticket after the time (for example 2-3 hours) closed himself

[gilded verge]

oh, so It is not currently possible, but if I remember correctly, auto-close after certain time it is planned

[green sedge]

thank u

[stark rune]

**Ticket Tool - Restart Notice**

Shards within the Ticket Tool bot(s) are going through a restart at the moment of this notice, the Development Team is fully aware of the possible inconveniences this may cause, thanks for your patience!

To keep track of this restart keep an eye on #📣│bot-news, you can also visit our status page here.

Please do not spam tickets within the support server & do not keep asking in public channels.

Oct 12, 2022, 3:43 PM

[wise parrot]

bot offline

[slender minnow]

refer the message above you

[jade topaz]

i applaud the diligent and consistent patience of the support team here

[scenic plinth]

Don't you dare

Nevermind you did it

[scenic plinth]

For the few of us that still have it...

[pale pilot]

#📣│bot-news

[scenic plinth]

Believe me when I say you're not the first

[tame goblet]

tiket tool offline, what should I do?

[scenic plinth]

Maybe read.

[nimble turtle]

just wait patience is a virtue

[gusty creek]

Is the bot working atm?

[distant wyvern]

Ticket tool off

[scenic plinth]

You're eyes aren't.

[distant wyvern]

😢😢

[tame goblet]

thx

[tawdry dome]

How long does it take to restart the bot?

[scenic plinth]

As long as it does.

[gusty creek]

What does the bot woork or not

[scenic plinth]

You said that the last 2 times.

[nimble turtle]

do you guys have suggestion channel?

[tawdry dome]

I already noticed, I'm just asking just in case

[scenic plinth]

#💡│suggestions

[gusty creek]

No the bot doesn't work for me rn

[nimble turtle]

ok

thx

[tawdry dome]

wait until the bot is fully launched

[nimble turtle]

thanks @scenic plinth

[iron night]

Gave +1 Rep to @scenic plinth

[nimble turtle]

what is the suggestion command?

anyone?

[dreamy abyss]

The suggestion command is s!suggest I believe.

[nimble turtle]

ok

[raven scroll]

when will the bot be online again

[jade topaz]

seems like ticket tool is actually offline

[delicate pebble]

yea

[jovial grove]

Is it possible to make an 18+ verification prompt using ticket tool?

[brisk whale]

I'm getting This error. (not a ticket channel) how do I make a ticket channel 🤔

[quaint kelp]

hi I have a problem

all servers are not showing to me

[dreamy abyss]

Try signing out and signing back into the dashboard.

Oh well he left the server

[covert swallow]

Ticket channels are created by the bot, theyre the tickets that are created when you open a ticket, you cant manually set them

[jade topaz]

How do i start ticket setup

[obtuse kraken]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[covert swallow]

It is possible to do that

[lapis gorge]

@covert swallow @jade topaz @jade topaz

[covert swallow]

...why?

[covert swallow]

In the transcript settings you can set the channel

[jade topaz]

When Report team role $add someone in ticket user didn’t got view perms

[zealous grove]

Same, checked the bot ping and it was at 250ms. Can add to regular channels not tickets probably already getting looked into as we speak

[iron night]

Gave +1 Rep to @covert swallow

[bold verge]

Happening with my server as well, just started after the most recent bot update

[jade topaz]

How do I change the color of the embed message?

[rustic gale]

Depends which embed you mean

[jade topaz]

I mean this is green and I want pink

[rustic gale]

Setting the color is premium only

[jade topaz]

what

[rustic gale]

In case you have premium, it's in Panel Configs -> Panel -> Edit Panel Message -> Embed Editor

[jade topaz]

Which unit to change the color?
@rustic gale

[versed badger]

Is there a way to disable automatic deleting ticket after the owner left the server?

[rustic gale]

Scroll down. There's a “Panel” button

[rustic gale]

Panel Configs -> Automation

You can disable the missing user check, or you can change it to closing the ticket instead of deleting it

[lunar solar]

Updated your roles, you should now see the premium section at the top of the Discord. 🙂

[gentle cobalt]

Fui roubado

Alguém me ajuda

[humble sequoia]

⚠️ Você está no lugar errado

Nós oferecemos suporte para o bot de Discord Ticket Tool, então não podemos ajudá-lo com qualquer outro problema que você tenha.

- Certifique-se de entrar em contato com a equipe de suporte apropriada para solucionar seu problema.

Se você não possui nenhuma dúvida sobre o nosso bot de tickets, por favor feche este ticket.

[jade topaz]

I don't know English, I use Google Translate to translate and write English

[odd hornet]

i’m trying t!add for adding a member to a help ticket, it’s not working.

[wheat willow]

Why does ticket tool now say "Running Close Action" and "Running Delete Action" and is there a way I can disable it?

[wheat willow]

$add {username} | $ is ticket tool's prefix.

[odd hornet]

ah. thank you.

[bright swallow]

Hey new here,
is it possible to send a message from one channel (message will be editet sometimes) in the ticket as command?

[scenic plinth]

It came with the slash commands update. As for all messages that appear for one user, there is no way to "disable" it, although you can simply hide the message if it is bothering.

[fiery scroll]

Why is the administration not visible?

My server name king
Not visible

[jade topaz]

it’s doing the same for me too

it’s weird asf

[scenic plinth]

I have the best guess neither of you have tried to do what is has told you.

[jade topaz]

what is it

[fiery scroll]

@scenic plinth
what is it

[jade topaz]

:I

[jade topaz]

wow we can’t even post memes

[scenic plinth]

No, you can't.

[jade topaz]

boring ngl but anyways Imma fix my shit show of a bot

[scenic plinth]

You do that.

[fiery scroll]

I tried her a lot

[scenic plinth]

I really hope you didn't, I have no relevance to your personal life.

[jade topaz]

YES I GOT A WARN HELLA FAST

that’s gotta be a record

[scenic plinth]

Congratulations.

[fiery scroll]

me to

[jade topaz]

les goo

they can’t stop the A-Train

[scenic plinth]

You're both in it together. Now if you would please move general conversations to #💬│general-chat, thanks 🙂

[jade topaz]

k

actually on topic question, is there like a certain time I gotta wait before my server pops up on the manage thing

[fiery scroll]

Why is the administration not visible?
Please 😭

[jade topaz]

I assume something is wrong with the bot

[scenic plinth]

No, if you have tried logging out and back in like I should have made explicitly clear by now, you need dashboard permissions.

I have no idea what you mean by "administration" not being visible.

[fiery scroll]

Sorry i mean manger server

[jade topaz]

I do have perm, I’m the owner of my server so I’ll just try to log in and out

oh shit I logged in and out and it worked

success

[scenic plinth]

Not like I said that already, but good job. Let us know if there is anythign else.

[scenic plinth]

Do the same thing, log out and back in to the dashboard.

[sullen harbor]

How do I fix the ticket limit

[lunar solar]

Which limit are you having an issue with there are a couple?

You can setup each panel to monitor specific a channel for ticket creations on that panel under:
Panel configs --> Command Style --> Enable and select a channel

Each panel would require a different channel to monitor for ticket creation

[pure sundial]

guys is there a way to use $ticket or $new command to open a specific panel even I'm having multi panel with these command style activated?

[gilded verge]

@pure sundial 😕

[iron night]

Gave +1 Rep to @lunar solar

[pure sundial]

is there any chance it works through panel number instead like $panel command? That way we don't need to make many channels just to monitor command style mode.

[lunar solar]

Panel Configs --> Limits --> Tickets Open --> Edit Open tickets each user to your desired amount or if you only want certain role/s to go higher than this limit add the role/s to Roles that bypass open limits

[deep fox]

How do I make it so if I type a command it will open a ticket?

[lunar solar]

Unfortunately no

[lunar solar]

Panel Configs --> Command Style --> Enable command style ticket creation (also look at some of the other options and configure it how you like)

[deep fox]

Thx

[gilded verge]

I'm not sure if I understood correctly, but if you meant creating a ticket from a specific panel when you have command style enabled in several panels, i.e. $ticket 62 334671104704774154 then you can't do that

[pure sundial]

thats exactly I meant.

[gilded verge]

oh, so unfortunately as I mentioned it is currently not possible

[pure sundial]

ya. I was thinking to make multi language panel where I set several topics to each lang panel

[gilded verge]

with buttons like in #🎫│make-a-ticket channel, right?

[pure sundial]

yes. I wanted to use another bot to show these buttons, once the user choose an option it must drop an ephemeral message with others buttons which contains the topic the user must use. So the bot open this ticket with lang and topic defined already.

[gilded verge]

hmmm... so you mean like in #📌│automated-support 🤔

[pure sundial]

yes but using it to open a ticket

[gilded verge]

I am not sure, but it probably cannot be done because Ticket Tool cannot create ordinary embeds like in #📌│automated-support, TT just opens the ticket immediately after clicking in button.
this in #📌│automated-support is custom instance of Sapphire

Generally you will be able to do it but as far as I understand you would have to use another bot as well and then added ID of this (Server Configs->Bot) bot to have Ticket Tool respond to it

[pure sundial]

I'd like to use Sapphire to show language buttons like english, after the topic but as ephemeral message, then send the command to ticket tool opens the ticket (en_report_count) where the ticket message includes a form where the user will type previous infors regarding the topic. that's it.

So I can create panel with a dedicated form to each lang or whatever

[gilded verge]

Unfortunately, I don't know how to help you any further - I have helped as much as I knew, i'm sorry
I hope someone else will know the answer and be able to help you.

[pure sundial]

np. I noticed it isn't possible due the ticket tool can't run a specifc panel through $ticket command from panel number.

anyway thanks @gilded verge for ur time

[iron night]

Gave +1 Rep to @gilded verge

[sullen harbor]

Is this all on the dashboard

[lunar solar]

Yes

[sullen harbor]

Tysm for the help

[lunar solar]

This would be possible with ticket tool & sapphire bot currently with a few draw backs:

1. You wouldn’t be able to have form functionality, it would just force open a ticket with the user. You could specify your questions in the ticket message embed as a work around.

2. You would need to have hidden channels for $new command prompt for ticket tool to open different panels. It would look something like:
   User presses Report Server button —> ephemeral message responds with language options in button form —> user selects language —> Sapphire utilises Send Channel Message option to send the $new id command to the specified channel that ticket tool is monitoring for ticket create —> ticket tool force opens a ticket with the user.

In summary doable but no forms and lots of hidden channels

[pure sundial]

Yes I thought that way. I just will make a huge category with these channels, unfortunately.

[lunar solar]

Feel free to make a suggestion so that the functionality may be added in the future:
Head to #🤖│bot-spam & do s!suggest <type suggestion here>.

• Once you send your suggestion, it will be posted in #💡│suggestions for everyone to vote on.

[lunar solar]

Apologies for yet another ping but I have been informed you can utilise threads for your $new commands, this offers a cleaner alternative so 1 channel and many threads.

[pure sundial]

how may I open threads through $new?

[lunar solar]

No sorry what I mean is you create a channel called lets say:
#command-prompts
then make a thread for each panel you have so the panels can monitor their own individual thread

would look something like:
#command-prompts
⤷panel-1-cmds
⤷panel-2-cmds
⤷panel-3-cmds
⤷panel-4-cmds etc

Therefore your $new commands go in there

and you can unfollow the threads so it just appears as one channel

[rancid bridge]

is there a way to make the bot tag certain roles when a ticket is opened? id like my staff team to be tagged when a ticket it open

[lunar solar]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[lunar solar]

See above for mention structures

Add the @ mention to Message Content section of the ticket message @rancid bridge

If you are unsure where this is:
Panel configs --> Ticket --> Edit ticket message (green button) --> Message Content (at the top)

[pure sundial]

I'll try to do it. thanks

[iron night]

Gave +1 Rep to @lunar solar

[lunar solar]

If you get stuck feel free to come back and #🎫│make-a-ticket and I am happy to go through the set up with you.

Have a good day / evening.

[rancid bridge]

sadly it isnt pinging the role ;/

[rustic gale]

Wanna share a screenshot of what you see?

[rancid bridge]

yes just let me grab my phone

[lunar solar]

Can you send a screenshot of how you added it on the dashboard?

[rustic gale]

Looks like you just typed the name of the role next to an @

It has to look something like this: <@0123456789>

Except with the role's actual ID instead of 0123456789

[rancid bridge]

ohh! okay one moment

[rustic gale]

Wait

I make a mistake

It's missing an &

It should be <@&_____>

Fill in the blank with the ID number

[jade topaz]

Hey so my server isnt coming up in the Ticket Tool Dashboard

[rancid bridge]

how do i find the id number-

[lunar solar]

/id @role

In a channel where your bot can respond

Should look like this for you:

[rancid bridge]

omg tysm it finally worked

[pure sundial]

i'm facing some issue cause sapphire can't send messages into the thread directly :/

[lunar solar]

give me 5 to run a test and I will get back to you but yes that may be a limitation of sapphire

[lunar solar]

Unfortunately it looks like sapphire haven't updated to include messages to threads yet, sorry :/

[pure sundial]

through !send it works. l'll test a bit more

[heavy dagger]

Hey just wondering how to setup the auto questions when they first make a ticket saw it in a server with tickettool

[lunar solar]

Sorry do you mean forms?

Press the button, form pops up with questions?

[heavy dagger]

Yea sorry

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to go into your Panel Settings > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[heavy dagger]

Thank you 🙏

Thanks @lunar solar

[iron night]

Gave +1 Rep to @lunar solar

[lunar solar]

Ignore the bot

[heavy dagger]

Bro sugma you just told me to lol 🤣

[lunar solar]

thanks 🙂

[heavy dagger]

Haha yea Allg

[hexed fjord]

can someone help me with mutli pannel not working?

[unborn sable]

Hello there

Is there a way to be automatically redirected to the ticket channel when you click on the button to create one ?

[gilded verge]

Hey, no, the user has to click on the channel manually

[unborn sable]

Okay, Thanks !
I've got antoher question, but I don't know if it really concerns Ticket Tool.
When I try to create à ticket, the staff members are mentionned, but they don't get a ping

[white bear]

Ping in an embed will not ping the staff

Use the ping outside the embed

[gilded verge]

yup, put in Message Content

[jade topaz]

How make like this format and options open a ticket

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[unborn sable]

My bad ! Thanks !

[iron night]

Gave +1 Rep to @white bear

[jade topaz]

Thank

+Rep @white bear

[iron night]

Gave +1 Rep to @white bear

[inland grove]

I dont see my server (on the dashboard), Even though the bot is in it

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[arctic nimbus]

How to makein my server just like this #📂│information

[spare gale]

When I keep the Claim button enabled, and my support team clicks on it, it will claim the ticket even when I don't have premium? Or is that not how it works?

[tepid edge]

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[serene bear]

Hi may I ask what does the setup req as perms . ? To setup a ticket

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[reef arrow]

Hello! I am unable to use my own server emojis and other servers for the ticket embed. Can someone help me out pls?

[serene bear]

As in for the member what perms he need to setup a new ticket channel!

[rustic gale]

?

Is one of your users getting an error message?

[serene bear]

No like can I setup a new ticket in this channel ? Now

[rustic gale]

No

[serene bear]

So what perms do I need ?

[rustic gale]

What are you trying and what error are you getting? Or what unexpected/undesired behavior are you getting

[rustic gale]

To send a panel message into this channel? A dashboard role at least

I'm not sure what you're trying to figure out

[serene bear]

No u got me wrong I am trying to find out what perms do a user need to setup (manage channls or administration or manage messages ?

[reef arrow]

Trying to put in emojis with their codes. I tried the short form, long form. Copy paste. Nothing works.

[rustic gale]

Are they emojis from your own server?

When you copy the id, make sure you're copying the id of the emoji from your own server

The same emoji from different servers are different emojis.

[reef arrow]

Yes. I tried from my own. And from others. None work.

[rustic gale]

Please #🎫│make-a-ticket so we can take a closer look

[rustic gale]

No, you give them a dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Oct 13, 2022, 5:37 PM

[rustic gale]

Without a dashboard role, they need Administrator

[serene bear]

Alright then

Thanks a lot for the help
Have a nice day

[reef arrow]

Opened.

[rugged tangle]

Can someone help me to add tickets to my server please

I cannot do it

[rustic gale]

Here's the setup guide

[obtuse kraken]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[rugged tangle]

I already did that

Can someone join my server to help me?

Please

[faint monolith]

DM maybe I could help

[rustic gale]

Don't accept DM help from random users in this server though

[rustic gale]

Did you use the Send button to send the panel and nothing happened?

Nothing personal @faint monolith We don't know if you're out to harm their server, so we have to recommend against it

[faint monolith]

I think his problem might be it not having access to the channel, like if he made that channel private and he didn’t give that specific role to the bot that’s what I had trouble with

No worries it’s completely understandable guys are doing good by that 🙌

[rustic gale]

Yes, that would throw an error message though

[faint monolith]

Man he said he has it working he just wants open tickets in his server 😂

[echo laurel]

How do I create a message so when a ticket is opened the people read what it says? Thank you in advance

[rustic gale]

That's the ticket message

Panel Configs -> Ticket -> Edit Ticket Message

[rugged tangle]

Is it on a cellphone that i can do it?

Ir a computer

Or*

[spare gale]

When I keep the Claim button enabled, and my support team clicks on it, it will claim the ticket even when I don't have premium? Or is that not how it works?

[echo laurel]

Perfect thanks!

[iron night]

Gave +1 Rep to @rustic gale

[rugged tangle]

Can someone respond me

[rustic gale]

Both phone and computer work

[rugged tangle]

Show me plz

[rustic gale]

It's a website, the website shows on your phone's browser just fine

[humble sequoia]

https://tickettool.xyz/manage-servers

[rugged tangle]

In dm if u can

[rustic gale]

You can make a ticket #🎫│make-a-ticket

Also please don't friend request me

[drowsy sphinx]

i have never seen 2 buttons before

how to make them 1 as normal ?

[rugged tangle]

Nop

I don’t have this

Help me plzzzz

[patent talon]

hello i made a ticket but thought i would ask does anyone key crash their computer?

[rustic gale]

You're in the wrong server for this

[balmy mauve]

Hi there got a new firestick I need my vpn name and password please

[rustic gale]

You're in the wrong server.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[weak crest]

How do I fix this?

[rustic gale]

Well, you have a huge warning that says BOT ERROR on the left

That may be the first thing to fix before you try updating your panel

[weak crest]

I tried to click it. I’ll look further

[rustic gale]

BOT ERROR is caused by a different bot being enabled in the dashboard than is active in the server

You may have enabled the premium bot in Server Configs while the free bot is in the server

Or you may have invited the premium bot but left the free bot enabled

Either way, since your server doesn't have active premium, you should invite the free bot and enable the free bot in Server Configs

[weak crest]

I see what I did it was on premium thanks for the help lol

[mighty thunder]

i need help bc bann

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[echo laurel]

I had the free version of Ticket Tool and now I have the Premium version. They are both there now, should I delete the free version?

[gilded verge]

You don't need to kick the free bot, you can have both. It is important that you choose which one should be active. (Server Configs)

[echo laurel]

Ah ok thanks. How do I make the free version inactive?

[gilded verge]

Just choose premium bot there and Save settings ^^ then only premium bot will answer in server

[echo laurel]

Perfect, thank you!

[iron night]

Gave +1 Rep to @gilded verge

[jade topaz]

Im hoping i could get someone to walk me threw using this app

[severe axle]

How do you create a ticket

[jade topaz]

This is what i want

[obtuse kraken]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[gilded verge]

here

[jade topaz]

Ty

[proven void]

Hello. Has anyone started seeing messages when executing close or delete functions with buttons? I'm seeing one, seen by me only, for each action I perform.

I'm not entirely sure where to disable this

[scenic plinth]

That's the neat part, you can't do anything other than dismiss the message after it is sent.

[proven void]

fucking fuck. Are you kidding me?

I have to see this message every time?

le sigh

[lunar solar]

Forms definitely work with multiple panels and drop down style select menus, if you #🎫│make-a-ticket I am happy to work through this issue with you 🙂

[hushed gale]

Hello my server is not showing in dashboard

[lunar solar]

Are you the owner of the server?

[hushed gale]

yes

[lunar solar]

The bot is definitely in your server?

[hushed gale]

yes

[lunar solar]

Please try relogging

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[hushed gale]

k wait

tysm

[lunar solar]

no worries

[upper warren]

SOS

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[upper warren]

How do I create a channel for users to ask for tickets and how do I create a place where I live them

[lunar solar]

Do you mean somewhere where users can create a ticket?

[upper warren]

Yes

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[lunar solar]

This guide will show you how to do that

[upper warren]

Ok

[lunar solar]

If you run into any issues let me know and I can help

[upper warren]

It's because I speak Spanish and it won't let me paste it into the translator
I hope you don't mind

[lunar solar]

Ahh okay this might be a bit easier for you then:

[humble sequoia]

Equipo de Soporte Español

Querido usuario, si está buscando ayuda, por favor abra un ticket para contactar al Equipo de Soporte Español. Diríjase a #🎫│make-a-ticket y presione el botón :flag_es:.

[elder marsh]

[eternal pine]

when i click send is not sending the panel

to the selected channel

[lunar solar]

Likely a permissions issue can you do:
/debug
In that channel and show me what ticket tool responds with?

[lunar solar]

ahh

2secs

[eternal pine]

ok

[lunar solar]

Did you get premium?

[eternal pine]

i dont think so

[lunar solar]

hmm

Looks like you've invited the premium bot, to disable it and use the free bot follow:

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[eternal pine]

thanks

[lunar solar]

Nice

[jade topaz]

Can I use another bots token which works as ticketool
I had seen someone use it that way

tag me on your reply

[gilded verge]

Oh so you mean custom bot with Ticket Tool? if so, whitelabels are planned

[jade topaz]

Yeah

The transcript was for ticketool, but sent by another bot

[gilded verge]

hmmm, I will ask about it

[spare gale]

When I keep the Claim button enabled, and my support team clicks on it, it will claim the ticket even when I don't have premium? Or is that not how it works?

[gilded verge]

nope, premium required

[spare gale]

Alright

[distant pulsar]

I need a little help

[spare gale]

But why you can enable the button even when you don't have Premium then?

[gilded verge]

hmm 🤔 For example, so that you can prepare a panel before purchasing a premium one

[spare gale]

So if you don't have premium, the button won't be shown when turned on?

[gilded verge]

nope ^^

[spare gale]

Is that a nope as in, 'That is correct', or a nope as in 'It will still show'

[gilded verge]

ah sorry 😅 yes, the button does not appear

[spare gale]

Alright.

[proven void]

lol... but the slash command does not return this message. Discord, you funny.

[gilded verge]

Hello again, from what I found out, as long as the bot is not used commercially, everything is fine ^^
but i want to ask, what you mean "The transcript was for ticketool" ?

[bitter sand]

How would I setup transcripts for a ticket separately from the log?

These in separate channels.

[gilded verge]

use command /transcript #channel
Example:

[bitter sand]

Simple as! thank you !

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[bitter sand]

Automatically though after deleting the ticket?

Let’s say I close a ticket, wrap it up delete it. I’d like that transcript sent to one channel, the log sent to a separate ( automatically ).

How would I do so? My apologies for not clarifying the first time.

[gilded verge]

when you say log you mean this?

[bitter sand]

Correct, so that sent to one channel. Then, this sent to a separate channel at the same time.

[gilded verge]

oooh, so please go to Panel Configs->Transcript->set transcript channel->Auto Save Transcript
Example:

and for log: Panel Configs->Logging->set logging channel

[bitter sand]

Got it! Thank you much, got it sorted. 👍

[jade topaz]

When I opened his bots transcript, it redirected me to a tickettool page. Maybe he's using a clone or something

[rustic gale]

There's a script in the Ticket Tool website that grabs the transcript's HTML and basically renders the transcript

[jade topaz]

Oh alr

[nova cliff]

How do I make this when we press the button

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to go into your Panel Settings > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[lunar solar]

Have a read through the above @nova cliff, this covers everything to do with forms

[fast topaz]

yo can someone help me

i keep getting this insane number each time i open ticket

and the serv has only opened like 30 tickets since it was first made

[primal loom]

@fast topaz yeah ?

[fast topaz]

its in ticket

[primal loom]

Dm watch brother. I can help you :))0)

Just watch 🙂 ❤️

[humble sequoia]

━━ moved to ticket ━━

[junior dagger]

How do I make it to ping a role in a ticket?

[rustic gale]

Panel Configs -> Ticket -> Edit Ticket Message

In the text box, include a role mention

A role mention looks like this <@&_______>

Where you fill in the blank with the role's ID number

[hearty wasp]

oiii

Alguém me ajuda?

[minor haven]

Anyway to see old ticket logs from a specific server or anything else?

[rustic gale]

If they got deleted from the server? No

[sharp cedar]

how do I do this?

@rustic gale

[rustic gale]

It's called a multipanel

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[pseudo edge]

Is there a possibility to see who closed the ticket if you add this bot? (Like in storage options)

[rustic gale]

Panel Configs -> Logging

You can set up a logging channel to get action logs, which can include who closes which ticket

[pseudo edge]

Okay lemme look

I saw it, tyvm for ur help :))

[potent pilot]

Hello
How can I make sure that only the ticket creator and the administration can see the ticket?

[uneven locust]

Is the bot offline or only for my server? I don't see any issues in the status page

[humble sequoia]

How to edit `@everyone`'s permissions

Head over to your Dashboard ➞ Panel Configs ➞ Permissions ➞ Open / Closed and customize the base permissions for everyone in your tickets.

Note: This set of permissions may be affected by the overrides of Support Team, Additional Roles, and User permissions.

[gilded verge]

Hey @potent pilot, check

[gilded verge]

What's your server ID or name?

[cinder spoke]

helllo so if i boost 1 time would i get ticket tool premium?

[potent pilot]

thanks

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

2 boosts required, check #📌│booster-perks

[jade topaz]

Hello, I am wondering how do you make it so only certain roles can make a ticket and how to make it so only a certain number of ticket are allowed to be made before they cant make anymore

[cinder spoke]

so rn i have 2 accs with nitro if i boost from diffrent acc would i get ticket tool premium?

[gilded verge]

Hey, you opened the ticket. If you ask for help here, close the ticket or wait in ticket. The point is to avoid confusion on the channels.

[jade topaz]

oh

[jade topaz]

Can you help here please

[gilded verge]

no, i don't know answer 😕

[gilded verge]

you can have many accounts and boost the server, but the most important thing is that the minimum is 2 boosts in one account

[cinder spoke]

so its not allowed?

[gilded verge]

im not sure what you mean 🤔

[jade topaz]

he means if he boosts from two different acc

[gilded verge]

okay, let's try again 😅
1 account = 2 boosts, but if you want use 2 accounts, then you need use 4 boosts

[uneven locust]

Server ID: 718972780116312087

[gilded verge]

oh... I will report this situation, it should be fixed soon

[uneven locust]

Thanks, For now i must wait?

[gilded verge]

yup ^^ Please be patient

[uneven locust]

Sure, i will wait, hopefully it will be fixed soon 👍

[pure orbit]

Hi in my server all of the sudden we are getting interaction failed when tickets are trying to open. It was working fine like 4 hours ago though.

[gilded verge]

Hey, what's your server ID or name?

[pure orbit]

Server ID: 771940267301273610
Server Name: Mindless Abyss

[fringe zenith]

Why is the entire channel not showing?

[jade topaz]

you may have not allowed the bot to see the channel
Check the perm on the channel and make sure ticket tool can see everything

[gilded verge]

Could you please send screenshot of this error? 🤔

[humble sequoia]

Update your Discord App

Devices running old versions of Discord may interfere with the proper display of interactions such as buttons or context menus. Please verify that you have the latest version of Discord, by going to the App Store, or Play Store.

Discord for the App Store
Discord for the Play Store

[near perch]

Hi all, having interaction failed messages. I see ticket Tool still on server but appears to be offline

[gilded verge]

@pure orbit, Please update your Discord and try again ^^

[jade topaz]

this same thing is happening to me but my discord is the most recent version

[fringe zenith]

I have given it all permission

[jade topaz]

reload the page now and see if its there

[pure orbit]

Just updated and tried again... same issue

[fringe zenith]

I've done it many times 😅

[gilded verge]

Okay, reported. Please be patient

[jade topaz]

make sure your ticket tool has access to category as well

[pure orbit]

Thank you

[jade topaz]

Yeah I’m having the same issue as you

[fringe zenith]

I made him admin too 😂

[jade topaz]

hmm im not sure then

[fringe zenith]

@gilded verge

[gilded verge]

Try to follow rule 4 in #📂│information
enter the name of the channel in this field (from screenshot), it will be easier for you

[pure orbit]

@gilded verge we switched to the normal bot back when the premium was offline a lot... switched back to premium and everything works on my server

[gilded verge]

o

[jade topaz]

someone know this problem ?

"It looks like Ticket Tool isn't online or in any servers you have permission to access,Invite Ticket Toolor check it'sstatus"

even if I invite ticket tool

[rustic gale]

@jade topaz

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[jade topaz]

i can just write $level for see this ?

[jade topaz]

?

[rustic gale]

If you type $level you can see your level

[jade topaz]

i can't

[rustic gale]

Can you see the bot in the user list?

[jade topaz]

yes ofc

but can't do any options

can you see my ticket ?

it's french but i can open an other if you want

[rustic gale]

Try /permissionlevel instead

[young lichen]

hello

how do i fix?

[rustic gale]

You probably attached the panel to itself

Panel Configs -> Panel, make sure Attached Panels is empty

[languid forum]

Why is the bot offline

[fresh stratus]

#📣│bot-news

[slim vapor]

Why

[lunar solar]

#📣│bot-news some odd rate limit issues have appeared, the developer is already investigating the issues.

[languid forum]

Ah ok ty

[slim vapor]

Do you know how long? @lunar solar

[lunar solar]

We can not provide a timeframe at this stage.

[frosty mason]

Hi is there anyway i can pay with paypal to a developer?

also #🎫│make-a-ticket not working

[untold iris]

offline bot?

[lunar solar]

#📣│bot-news some odd rate limit issues have appeared, the developer is already investigating the issues.

#📣│bot-news some odd rate limit issues have appeared, the developer is already investigating the issues.

[untold iris]

نويص ما نعرف انجلش

[untold iris]

how much time?

[lunar solar]

We can not provide an ETA at this time

[untold iris]

بيقول الوقت غير محدد حاليا

[split jackal]

Rip

[untold iris]

بيضيفو حجات

[jade topaz]

$help setup

$setup

Why it not workingZzz

[lunar solar]

The bot is currently down so these commands will not work, #📣│bot-news

[jade topaz]

Ok

[dusty raven]

?

[bronze storm]

I’m got this too

[river knoll]

hey, all my servers are gone from my dashboard, i reloged me but it dont works

[slim vapor]

#📣│bot-news

[river knoll]

oh, thx

[slim vapor]

Hey bro can you @ me when the bot online is?@lunar solar

[lunar solar]

There will most likely be an @ in #📣│bot-news

[slim vapor]

Ok

Thanks

[polar zenith]

the bot is offline

[slim vapor]

Fr? 😨

[lunar solar]

#📣│bot-news some odd rate limit issues have appeared, the developer is already investigating the issues.

[raw zealot]

My bot isn't showed in my Server / Offline

[lunar solar]

@raw zealot .

[boreal harness]

ticket isn't closing ? said interaction failed :/

[raw zealot]

👍🏽

[dreamy abyss]

#📣│bot-news

[frosty mason]

cringe

[jade topaz]

why is the bot offline in my server

[still yarrow]

@jade topaz #📣│bot-news

[novel bloom]

In my server is the bot offline too

[boreal harness]

im confused with what i'm supposed to look at

[slim vapor]

#📣│bot-news

[dreamy abyss]

Read.

[boreal harness]

OH

very sorry i'm - lmao

[jade topaz]

any idea when it will be ready? and is there any other ticket bot I could use?

[dreamy abyss]

They will let you know when all system are operational in #📣│bot-news i believe.

[hoary galleon]

I guess the bot it down

[scenic plinth]

For those with premium, it should start appearing online soon if it has not already.

[hoary galleon]

And for those without it?

[scenic plinth]

You'll be a little longer. Premium typically comes online first as it has less servers to connect to as less people use it compared to the primary version.

[hoary galleon]

Makes sense

[queen pagoda]

Question, i own premium but how do I invite it?

[hard ivy]

Bot status says both are fine?

I'm very confused

[remote wren]

I take it everyone is having issues with their bot showing online?

[main canyon]

yep

[hard ivy]

Yes

[remote wren]

Okie dokie 🙂 I'm sure they'll fix it soon.

[hard ivy]

But it won't work

[jade topaz]

Definitely wont work. I came here to see if anyone else is having the same. It seems like everyone is having issues with it.

[queen pagoda]

I own premium but how do I invite premium ticket tool?

[uncut crescent]

.

[echo laurel]

It appears it’s back up

[wheat compass]

Still doesnt work

[jade topaz]

The bot is offline in servers and it doesn't respond to commands

[scenic plinth]

Good job for noticing! Now notice #📣│bot-news!

[remote wren]

#1030961393710665778 message

[wary fog]

I hate that its not working

[queen pagoda]

Can u help me. So i own premium but am unsure how to inv the premtbot

[echo laurel]

Premium seems to be working though

[remote wren]

They are working on it. Give them some time.

[echo laurel]

Online for me

[jade topaz]

They're doing what they can whiny babies. Blame Discord for screwing bot creators in the ass with a pinecone

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[pseudo coral]

My bot is offline

[leaden eagle]

#📣│bot-news

[remote wren]

Premium bots shouldn't be impacted due to the fact that it's a rate limit thing. If you want back up RIGHT NOW then go pay for it.

[queen pagoda]

Thanks

[scenic plinth]

@queen pagoda

[iron night]

Gave +1 Rep to @humble sequoia

[lusty sand]

my bot is offlien

[leaden eagle]

#📣│bot-news

[jade topaz]

Why the bot is disconnected

[echo laurel]

It’s just the non premium version that’s still off

Guess I’m the lucky one then lol

[jade topaz]

Man, so many stupid asses that don't read before commenting.

[echo laurel]

Lol

[remote wren]

#🆘│community-support message

If you want 100% stability you need to pay for it...Just saying

[scenic plinth]

Not exactly, just more guaranteed as less people use it.

[remote wren]

If you're running a custom but it runs on a different rate limit, IE: Non-premium all have a joint pool they are using, premium however have their own pool and thus aren't impacted by the number of requests from public/other users to the bot. At least that's how I understand how the Discord REST API works.

[tidal meteor]

Okay so not asking to pry, but I do have the premium bot right now but it's still showing issues. Don't know if it's because it never switched over or what

[covert swallow]

Both bots are offline at this time

[tidal meteor]

okay just wanted to check

[jade topaz]

when will it be online again ?

[covert swallow]

Soon, the issue is being worked on

[hard jackal]

Estimated time?

[remote wren]

Dev said he hopes within the hour but currently unknown.

[hard jackal]

Ok thank man

[covert swallow]

What zulu said

[scenic plinth]

Rate limit go brrt

[jade topaz]

What's a rate limit

[lilac prism]

🚗

[scenic plinth]

According to the dev, Discord staff or whomever say it will be "an hour-ish" before the bot reappears to push a fix due to the rate limits.

"Bugged API limit update released from Discord"

[stuck summit]

That's not a very long expected down time, thank you for the update

[covert swallow]

The number of times we can do x thing in y time

[surreal matrix]

ah awesome, just joined to check if it was having issues

[covert swallow]

Short answer yes issues

[jade topaz]

Thank you for your answer.

[leaden eagle]

shut up

xd

[covert swallow]

Tim, cool it

[leaden eagle]

Im cool bro wdym :(

[remote wren]

#🆘│community-support is for support chat. Please take non-support chat to #💬│general-chat ❤️

[sudden fossil]

por que esta off el bot?

[jade topaz]

bot down?

[remote wren]

Please see pinned messages.

[viral basin]

cambios de discord que afectaron al bot

[remote wren]

Sí, mira el mensaje anclado

[sudden fossil]

a ya gracias

[viral basin]

ya estan trabajando en ello

[scenic plinth]

Viniste aquí más rápido que yo 🤣

[viral basin]

espero que este listo cuanto antes o me van a colgar mis 2k de miembros xd

[scenic plinth]

jaja

[fervent quest]

is ticket tool down ?

[scenic plinth]

#📣│bot-news

[steep basin]

Hola saben cuando activaran el bot?

[remote wren]

Sí, ellas están trabajando en ello.

Con suerte una hora, pero actual desconocido

[steep basin]

ooooo

grax

[remote wren]

por supuesto.

[scenic plinth]

Discord dice alrededor de una hora, aunque no es exacto y el desarrollador tiene que reiniciar el bot además de actualizarlo debido al problema.

(English because why not: Discord says about an hour, although it's not exact and the developer has to restart the bot in addition to it being updated because of the issue.)

For those wondering as well, premium has come online and gone back offline occasionally, that does not necessarily mean the bot will function properly in the meantime.

[native zodiac]

How do I get the outage ping role so it will show in red notif on left side of discord even if the whole server is muted

[covert swallow]

#📂│information

[slim vapor]

My bot is still off?

[covert swallow]

Yes

[slim vapor]

.

Bruh

[covert swallow]

#📣│bot-news

[silent anchor]

everyone’s is

[remote wren]

Please check pinned messages & #📣│bot-news

[slim vapor]

THE BOT IS ON

[covert swallow]

Mostly

[jade topaz]

not really I can't access the dashboard

won't show the server list

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[jade topaz]

did that already my guy

[covert swallow]

Do you have admin or owner?

[silent anchor]

it is auto based on message keywords

[jade topaz]

yeap

[covert swallow]

Which one

[silent anchor]

could be a bot to panel issue?

with the api update, it may need time to completely resync everything

[jade topaz]

admin

[covert swallow]

Do yoy have the admin permission

[jade topaz]

yes

[covert swallow]

Id say do a level check but slash commands kinda borked rn

[silent anchor]

P.S. both bots are still reporting major outage so it won’t sync up without them online

[jade topaz]

outage might be the reason

[silent anchor]

if the bots aren’t online, it cannot register your ranks online

[covert swallow]

Funny story, status page is manually updated

[silent anchor]

they are still showing outage priz

[ripe raptor]

У персонажа teramisu нету книги смены спеков, и прочих плюшек от сервера хотел бы получить все

[silent anchor]

bots can’t see your ranks if they aren’t publicly online and it’s not online in any of my servers yet

[robust sandal]

The teramisu character doesn't have a spec change book, and other buns from the server would like to get everything.

Russian (ru) → English (en)

[jade topaz]

I guess we have to wait for couple more hours

[silent anchor]

^

[covert swallow]

Hopefully shouldn't be that long

But again its up to discord

[silent anchor]

hopefully yea

[jade topaz]

yeah

[fervent quest]

is it up yet ?

[wheat blade]

Is the ticket thing broken?

[jade topaz]

why is it up to discord?

[covert swallow]

They broke ratelimits somehow

[jade topaz]

oh damn

[wheat blade]

How long will it take to be up again?

[jade topaz]

😭

[silent anchor]

it’s up to discord due to discord miscoding their api

[jade topaz]

no one knows

[wheat blade]

Pain

[jade topaz]

L discord

[covert swallow]

Should be soon

[wheat blade]

The Supportteam is greate, gotta say that

[covert swallow]

Thanks

[silent anchor]

not support team but thank you ❤️

[jade topaz]

❤️

[wheat blade]

Can some1 tag me when it’s back up?

[silent anchor]

yea

[wheat blade]

Tysm

[silent anchor]

ofc

@wheat blade

[wheat blade]

Uii Ty

[covert swallow]

Rate limits are a bit strict rn

Just be aware

[silent anchor]

Will do 😄

[tough nebula]

Bot is afk

$help

[jade topaz]

what does rate limit mean?

[covert swallow]

Number of times you can do x thing in y time

[jade topaz]

😭 gotchu, thanks

[young prism]

Cant add anyone to ticket

[jade topaz]

#📣│bot-news

[amber quartz]

Is there anywhere I can go to learn about how other bots can control ticket creation?

[scenic plinth]

The only way that Ticket Tool can communicate create or interact with other bots is through messages you whitelist. As for anything else you would have to learn the bot you are trying to use to get something to be setup and triggered.

[amber quartz]

Gotcha. So would putting the other bot's ID's in the Server Configs be enough to whitelist them?

[scenic plinth]

In the correct option, yes.

[valid shore]

What is Linked subscription (FastSpring)?

[queen pagoda]

Means premium is being paid for

[valid shore]

Would I be able to invite the premium bot then?

[queen pagoda]

U should be able to yes

[valid shore]

And would you be so kind to link me the uh how to set the bot to the premium one instead of the free one?

[rustic gale]

It's in Server Configs

Should be easy to find

Once the premium bot is enabled, resend all your panels with the premium bot

[valid shore]

Ohh I see it, okay. So resend all panels with premium okay got it, thank you!

[haughty girder]

how do i make a custom description like “react with 🌟 to create a ticket” idk where to go on the dashboard to make a custom one

[lunar solar]

Panel Configs --> Panel --> Edit Panel Message --> Embed Editor

[weak wing]

can i modify this message?

[wraith yacht]

How do I set the text channel to have the ticket tool? The HUD changed from videos on Youtube?

[humble sequoia]

━━ moved to ticket ━━

[fervent loom]

Hey in my server im having issues with people making tickets then closing them and making more and it's causing a lot of spam in my server. Is there a way to make it so that only mods can close tickets?

[dreamy abyss]

Go to Dashboard > Panel Configs > Permission Options > Additional Opened/Closed Permissions.

[fervent loom]

what would you select after that

[rustic gale]

That's incorrect

You should set the Close Ticket and Confirm Close buttons to be Support Team Only

the Close Ticket button is in Panel Configs -> Ticket -> Edit Ticket Message -> Close Ticket: Edit Button

the Confirm Close button is in Panel Configs -> Ticket -> Edit Close Question -> Confirm Close: Edit Button

@fervent loom

[dreamy abyss]

Oh mybad I thought that’s how you get to it

[fervent loom]

oh okay thank you !!

[iron night]

Gave +1 Rep to @rustic gale

[lunar solar]

The permissions edit you are referring to is the ability to see, talk and other Discord based channel permissions

Integration interaction is per button

[dreamy abyss]

Yeah, I see now that was my bad

[lunar solar]

Na that’s all good, cheers for trying to help 🙂

[compact notch]

I have a question for the free version when it says 10 tickets in a minute does it mean a person can do 10 tickets in a minute or there can be 10 tickets active in a minute

[median pecan]

Hey, did there used to be an option to restrict ticket creation to a selected amount of groups. I can't seem to find it any more on the panel configs, might be missing it completely. I.e. I used to have a panel restricted so that only X server group could create/open the ticket.

[lunar solar]

Hi @median pecan,

This is still possible:
Panel Configs --> Panel --> Edit Panel Message --> Create Ticked (Edit Button) --> Add roles to Allowed Roles & add @ everyone to Disabled Roles

[median pecan]

Legend, thank you!

[lunar solar]

No worries

[rustic gale]

Where does it say 10 tickets in a minute?

[compact notch]

There u r

[lunar solar]

It's the restriction of how many tickets can be globally created within your server per minute.

This is to avoid the bot hitting the rate limits set by Discord.

[compact notch]

Can u still make the globally ticket limit higher or is it just 10

So it’s 10 tickets per minute collectively

[lunar solar]

No so you can have more than 10 tickets open, just can't create more than 10 in under a minute

[compact notch]

Oh

So it’s just one person can’t create more than 10 tickets if they were to spam

[rustic gale]

Exactly

[compact notch]

Okay Thxs

[jade topaz]

hi

i need help on how to make a ticket

@safe prairie

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
or run the </setup:1025379472167403530> command within #🤖│bot-spam

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[lunar solar]

@jade topaz have a look through that

[jade topaz]

no]

[lunar solar]

okay then

[daring blade]

Why I am unable to see the envelope icon to make a ticket in every server?

[gilded verge]

Could you please send a screenshot?

[gilded verge]

What's your server ID or name?

[daring blade]

Where do I find it?

[gilded verge]

run command /id
Example:

[daring blade]

1026136607281123410

[rustic gale]

You should update your app

The most common reason why people can't see the button is an outdated app

[gilded verge]

yep, that's right

and if that doesn't help, send the panel again to the channel

[daring blade]

That was it, thank you so much lol

[jade topaz]

Why the bot do not respond?

[lunar solar]

Is the prefix for that server different?

e.g.

[jade topaz]

Let me check

[lunar solar]

• ! ? etc

[jade topaz]

The prefix is $ but the is an error

[lunar solar]

Looks like the premium bot is enabled but you don't have premium

[jade topaz]

I was have premium but now no

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[lunar solar]

Except select the free bot

Server Configs --> Drop down on the top right

Additional $help has been moved to slash commands

$vote is still a prompt however

[jade topaz]

The bot worked

Tysm!