🆘│community-support

[slender hazel]

Hello, I added Ticket Tool to my server but when I want to manage it, it doesn't find it. Can someone help ?

[plain surge]

Can you explain what you mean by laggy?

[plain surge]

Please try the following step

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[slender hazel]

Thank you very much !

[plain surge]

No problem 👍

[dapper marten]

is there a way to view all transcripts on the dashboard?

[plain surge]

There isn't unfortunately, to view transcripts you need to either press on the direct link sent in he transcript message or have downloaded the HTML file from the transcript message

[worldly dune]

I'm trying to enable Auto Display Results for form ticket submissions, but I can't find where I can enable this feature?

[humble sequoia]

Pop-up Form

A discord Form allows you to let the user answer individual questions in a pop up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options.
In the new pop up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the discord form. This is a discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line and also the option to have the answer required.

Options:

Question Title: Your Question goes here
Question Placeholder: The placeholder text in the input field

Required: If enabled, the user has to answer this question, to submit the form
Multi-Line Input: Allows the user to input multiple lines

Minimum and Maximum Input: Set a minimum and maximum input value for the user

❗Display the answer ❗

To display the answers from the user, you need to go into your Panel Settings > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[plain surge]

Please read the last part

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[plain surge]

And this is where you paste the question variable

[worldly dune]

Okay I will try this real quick

[plain surge]

Take your time 👍

[worldly dune]

I got the answers to show up with this info, but is there a way to also show the questions with the answers for the support roles to see?

Wait, I think I've actually got it

[plain surge]

Did it work?

[jade topaz]

How do I find out who deleted all my tickets with ticket tool

[humble sequoia]

━━ moved to ticket ━━

[worldly dune]

It did, thank you!

[iron night]

Gave +1 Rep to @plain surge

[uncut vault]

Heya o/ I'd just like to query the support team option in the panel config section. I've just added a new role to the support team section (helper) and I'm wondering does this update the perms for the current open tickets so the "helper" role can have access, or will this change only apply to tickets opened after this point?

[shut bolt]

The latter, the change will be applied to new tickets

[uncut vault]

right, that's unfortunate. Thanks for letting me know!

[shut bolt]

No problem

[ember escarp]

Takes a good 3 to 4 seconds to perform any action

Also how can I edit the output message that is sent to the ticket?

Can't seem to find the option on the dashboard

[rustic gale]

You can't because that's the automatic embed. You can just disable the automatic embed and write a manual embed of your own

It's premium though if i'm not mistaken

WIthout premium you can still add the fields to the ticket message

The variables are {create.form.1} for the first answer, 2 for the second and so on

[ember escarp]

How would I disable the automatic message

[rustic gale]

Open the “Form” menu and disable the switch labeled “Auto display form results on the Ticket Message as an additional embed”

[ember escarp]

where?

[rustic gale]

Panel Configs v2

[native zodiac]

Is there a way to automatically count the tally of closed tickets with filter per specific time frame?

[rustic gale]

Do you mean the statistics in the dashboard?

[native zodiac]

Is there a sample screenshot for that? I don’t have access to the dashboard, I tally the tickets manually every week 😭

[rustic gale]

Ah

Well you can try using Discord's search function together with the before: and after: filters

[native zodiac]

Yeah I can easily sort it out.

So no automatic tally for closed tickets filtered by ticket type feature?

[rustic gale]

I think the dashboard's statistics may be just what you need

You should tell the owner to get you a dashboard role.

[native zodiac]

Thank you very much! Will take a look on that. My last resort would be asking to set ticket tool to only log Closed Tickets. This way I when I search the Panel Name, the number on the search result will be the total tally. Thanks for helping 🙏

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

You can choose which events get logged in the dashboard.

All of those can be toggled

You're managing bot matters without having dashboard access. It's a bit like driving without looking at the street

[native zodiac]

Can the different actions be logged on separate channels or just one channel for everything?

[solid stream]

That will be implemented, have a few things in line before it though.

[native zodiac]

Great! Thank you very much for the responses 🤝

[iron night]

Gave +1 Rep to @solid stream

[solid stream]

Actually I can add this statistic tomorrow

[void blade]

في امر يخلي التكت في كاتاجوري معينه؟

[lunar solar]

Are you talking about the embed in the channel?

Also best not to ping staff

[void blade]

Are there a command to move ticket to another catagory?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[lunar solar]

A command no, this can only be done when a ticket is closed

Panel Configs --> Category --> Category Closed

[void blade]

Hmmmmmm
Ok

[lunar solar]

Panel configs --> Panel --> Message Panel --> Embed Editor (Most customisation is a premium feature however)

[exotic mica]

Is there a way to make more then 2 ticket buttons

wait yes

[lunar solar]

Did you still need help?

[exotic mica]

yes

how do i make more then 1 buttons in a panel

[lunar solar]

the other buttons opening different types of tickets?

[exotic mica]

yep

[lunar solar]

e.g. 1 button opens a support ticket but another opens say a donation ticket?

[exotic mica]

yeah

[lunar solar]

yeah thats easy, so you configure to separate panels and then add the secondary panel to the primary

[exotic mica]

umm how im new to this bot

[strong trail]

lol same

[lunar solar]

Dashboards been updated so give me 2 secs

[exotic mica]

ok

[lunar solar]

Panel Settings --> Panel (Bottom left) --> Attached Panels (Multi Panels) --> Add another panel

You can choose how many buttons per row (up to 5 per row)

[exotic mica]

ohhh ok

[lunar solar]

You will need two different panels under:
Panel Settings --> Top drop down

[exotic mica]

thanks

hmmm ok

[bright cypress]

hello

how do solve this problem

[lunar solar]

So for example multiple panels (I recommend labelling them)

[bright cypress]

ok

[lunar solar]

Then on the primary panel:

[exotic mica]

alright

thanks

thanks @lunar solar

[iron night]

Gave +1 Rep to @lunar solar

[bright cypress]

@lunar solar

[lunar solar]

2 secs trying to workout what you need

Do:
$debug

In a channel the bot can see and send messages in

[bright cypress]

ok

[lunar solar]

What were you trying to do when you got this message?

Close or open a ticket?

[exotic mica]

@lunar solar im just trying to make 3 buttons but one of them appeared as create ticket even though i named it customer service

[lunar solar]

Do you edit the Create Ticket button settings and click save?

[exotic mica]

yes

oh wait bruh

it doesnt show like that anymore when i ask you

im so sorry

[bright cypress]

open

[lunar solar]

Hahaha just needed a second to catch up, no stress

[exotic mica]

so sorry

[lunar solar]

Panel Configs --> Panel --> Message Panel --> Edit Panel Message --> Edit button --> Untick Support Team Only

[exotic mica]

all fine now

[bright cypress]

ok

[lunar solar]

Or if you want only the support team to open that type of ticket then:
Panel Settings --> General --> Add the role you want to Support Team Roles

[lunar solar]

Awesome 🙂

[exotic mica]

now my members will be able to open tickets nicely

[lunar solar]

Yeah so much cleaner than having multiple embeds in one channel with one button or multiple channels

[exotic mica]

Yep thanks to you

[lunar solar]

Np

[exotic mica]

bro i already thanked him shut

[bright cypress]

alright

@lunar solar

here

[lunar solar]

Yes

[bright cypress]

ok

@lunar solar

[lunar solar]

It worked then? 🙂

[bright cypress]

ok how can we fix this number?

[lunar solar]

2secs

[bright cypress]

number for ticket

@lunar solar

[lunar solar]

Panel Configs --> Set count button at the top

[bright cypress]

ok

[exotic mica]

what does set count do

[lunar solar]

Changes the number at the end so each time a ticket is created it will go up by 1 from whatever was set

[exotic mica]

Thank you man

[lunar solar]

Np

[exotic mica]

shut.

[empty plume]

hey

any mods/support staff around please?

[bright cypress]

thanks @lunar solar

[iron night]

Gave +1 Rep to @lunar solar

[jade topaz]

how do i make tickettool tag roles in tickets?

[scenic plinth]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[urban robin]

hello, i just have one question : how many servers ticket cool are in ?

[scenic plinth]

1.8+ million

[urban robin]

wow ! ok thanks

[jade topaz]

Thats a lot lmao

[wraith kindle]

i cannot understand the ticket tool thing now its really hard.

when i click create panel its some whole other thing

its just really confusing

im trying to create ticket for my server.

[jade topaz]

Can you search a closed ticket? Or will this be a question for the staff members?

[scenic plinth]

You can use a transcript if it was saved before the ticket was deleted, but otherwise there is no way to view closed tickets if it was deleted already.

[pale pilot]

Well, in the screenshot it now only has the panel name, instead of the two other options. Otherwise it's mostly the same, just with boxes instead of a list

[jade topaz]

Does anyone know how to do the support ticket thing pls for my setver

[wraith kindle]

i really cannot understand them though is there a video tutorial that has this panel?

[wraith kindle]

or could you explain how i could add ticket tool to my server

[lapis mortar]

hello, i was wondering how i get my server's emojis able to load into the embed msg

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[pale pilot]

@wraith kindle this should help for creating a panel

[wraith kindle]

thank you so much it worked

[light sleet]

Hello, I have added the bot to my server and I can see it there but I can't seem to get my server to show up in the dashboard.

[lapis mortar]

so im confused on getting more than 1 item to display in the dropdown style, I've got 1 but i want to add multiple

[rustic gale]

Do you own the server?

[rustic gale]

You can add several options in the dropdown editor

[lapis mortar]

yeah only 1 is sshowing, i've got 3

https://gyazo.com/5f4daef9d9dafc0825a115fd345b6999

here is gyazo

i've also tried with selecting the panel but it says not to

[light sleet]

I don't own it but i am an administrator. do i have to be the owner?

[lapis mortar]

figured my issue out 🙂

[jade topaz]

hi, there is any way to ask a reason to a mod to close the ticket ? and the user who have opened, will receivne in dm the reason from the mod?

[rustic gale]

“Select a panel (required)”

Yeah

[rustic gale]

You can have your mod use the $close command instead of using buttons to close the ticket

Set up auto transcript DM

And include {reason} in the DM transcript message

[soft delta]

Hi, can someone help me with setupping ticket bot? And creating tickets i want to study that

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[soft delta]

Can u just help me on server

[wooden swan]

Why is this the hardest bot to use on discord then support takes hours to respond

somebody needs to do better with a updated tutorial can not even understand how to set up pings

[wintry bane]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[wintry bane]

@wooden swan Like ping when ticket is created? ^

[wooden swan]

that video is out of date how do you emget to panel settings

When you go to panel config it does not even look like that and there is no setting button

[verbal wasp]

hi, so im trying to send my panel and its giving me this message. i've allowed it every permission in both the channel and category and its still giving me this error

[wooden swan]

and yes i created a panel already

[wooden swan]

yes

[wooden swan]

this video is out of date those steps in the video do not take you to panel settings

[wintry bane]

3. Insert Role ID here

@wooden swan ^

[still hornet]

How do you setup ticket bot to a specific channel

[wooden swan]

thanks most simple best help i got 😂👌🏼 @wintry bane

[iron night]

Gave +1 Rep to @wintry bane

[still hornet]

Like I trying to set up the ticket bot to a Channel for tickets but I can’t figure out how to do it

[wintry bane]

@still hornetLike where channel where will be message "create ticket"?

[still hornet]

📩︱open-a-ticket channel in my sever

[still hornet]

Didn’t work

[wintry bane]

You need to select channel and click to "Send" in next step

[still hornet]

How do I select a channel?

[wintry bane]

click to area where is "other" on my screenshot (you will have something else) and find open-a-ticket channel

[scenic plinth]

Panel Configurations v2 Update - Finding panel settings

As the panel configurations page has been recently updated, some instructions here may be out of date, such as finding "settings" in your panel configurations.

Instead of going to panel configurations, you will now select a panel from the dropdown at the top of the screen, and then your settings will appear as normal.

https://i.imgur.com/wtFiGZh.png
https://i.imgur.com/2zHmokz.png

[still hornet]

I’m still lost

I’m doing this on my phone

Never mind I fixed it

[wooden swan]

it says failed to send access denied now idk what’s wrong with this thing

and i checked my discord it has permission to post in the channel

Anybody know how to fix that

[wintry bane]

@wooden swan Can you try run $debug command and share screenshot of output here?

[wooden swan]

ok i will

i did not change anything and it was working only thing i tried was to send it to a different channel

i noticed the channel it was working on doesn’t have the ❌‘s how do i change it ?

@wintry bane

[wintry bane]

And what is text of that error?

[wooden swan]

man this to difficult all this just to say up a bot

[wintry bane]

Screenshot?

[wooden swan]

i’m on my laptop all im trying to do is give ticket tool full permission for whatever reason it’s showing as denied now

[wintry bane]

Hmm, can you please #🎫│make-a-ticket? Support team will help you

[wooden swan]

it’s let’s me send ticket tool to my channel with no category but when i try to send it to a channel under a category it does not work

and support replies once every 3 hours so it’s no point of sending another ticket

[scenic plinth]

Hasn't been more than 2, but I guess we don't have lives either...

[wintry bane]

Did you set permissions of that category?

[wooden swan]

nothing wrong with that i’m simply stating why i’m not creating another ticket

[wooden swan]

yes i did all that it’s ok thanks for trying i just won’t use this

[iron night]

Gave +1 Rep to @wintry bane

[verbal wasp]

^^^???

[scenic plinth]

Something you set in the panel configuration such and most likely being the buttons, has a emoji Ticket Tool does not share a server with or is an animated emoji that cannot be used.

[autumn field]

How do I add ticks to the room?

[hallow bloom]

How to use animated emojis or custom emojis from server as buttons? The bot is only showing me default emojis

[rustic gale]

Type the name of the emoji in the search box. They take a while to load, but they load eventually.

Alternately, get the emoji's id using Ticket Tool's $id command, and paste the id into the “Button Emoji” field

$id

[humble sequoia]

<:PabloTiphat:983791053842837624>

[rustic gale]

Currently impossible

Feel free to post the suggestion in the #🤖│bot-spam channel using the s!suggest command

[cunning latch]

How can I make a ticket claim a ticket or undo a ticket someone pls help

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[lunar solar]

See above ^

[cunning latch]

THANK YOU

THANKS @lunar solar

[iron night]

Gave +1 Rep to @lunar solar

[sturdy geyser]

How can I block a role from creating certain tickets on a panel

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[pale pilot]

@sturdy geyser

[short birch]

Hi I have a problem

[sturdy geyser]

okay

[sturdy geyser]

but i want it just for a panel

not for every panels

[pale pilot]

Then go into the panel message of one panel and edit the button. In there you can set a blacklisted role @sturdy geyser

[sturdy geyser]

oh nice

[sturdy geyser]

How can i reset this to 0 or 1

for all panels

[pale pilot]

Go into each panel and click the blue count button on top @sturdy geyser

[hallow bloom]

so i am using a custom emoji and multi pannel, however when i sent the panel, the multi panels show the same button as the main panel regardless of what i added on the multi pannels

[sturdy geyser]

same

[gilded verge]

If you see emoji , it means your server need premium to use "that" option

[hallow bloom]

im able to use them now but its not showing more than 2 options, i have added 3

[sturdy geyser]

Where can I edit this message?

[plain surge]

When did you last edit the drop-down menus?

Was it in the old panel configs?

Now you go to Panel configs and select the panel you had drop-down menu set up in.

Then scroll down and press on Drop-down style

Then send me a screenshot of what you see please

[deep inlet]

additional role mean the roles that can see the ticket ?

[lunar solar]

yes, no perms like support team

[deep inlet]

ok
just see the ticket and text

[lunar solar]

yeah should be, you can setup permissions for them

Panel Configs --> Permissions --> Additional Roles Permissions

@deep inlet

[hallow bloom]

I dont think they can text unless you set perms for them

[lunar solar]

View and send messages are setup for additional roles by default

[hallow bloom]

The documentation is outdated

"One of the most common uses given to this feature is having an observer role, i.e. someone who can see the ticket but doesn't have the permission to talk on it."

Doesnt talk mean send messages?

[lunar solar]

If you create a fresh panel and look at additional roles permissions they have View Channel & Send Messages permissions pre-green ticked

Not sure about the documentation just referencing what the panel/s is actually doing

[rustic gale]

That's the type of thing you can use Additional Roles for, but it's not set up like that by default

The default permissions are the same as the default user permissions (open and closed)

[lunar solar]

Is that directed at me or Prab?

[rustic gale]

Just the general public

[lunar solar]

Ahh right but open and close they have view and send messages by default yes?

[plain surge]

In close no

[lunar solar]

ahh sorry yeah

[plain surge]

All good 👍

[sturdy geyser]

Long time ago

[sturdy geyser]

Nothing basically

That's the issue i have

[sturdy geyser]

Yes

Now how do i make them?

Each panel a dropdown? Or i do all 4 dropdown options on the main panel, since i have multipanels connected to one

[upbeat prawn]

hi

how can i change the count of the ticket in the new website ?

[lunar solar]

Very top there is a Set Count button

[upbeat prawn]

thx

thanks @lunar solar

[iron night]

Gave +1 Rep to @lunar solar

[lunar solar]

Np

[sturdy geyser]

Is it possible modifying this text that appears to users that can't use a certain panel?

[scenic plinth]

No

[tribal light]

how to edit support permission to accesss opened ticket?

for some reason its not working for me

[jade topaz]

hi, why can i only create 1 ticket at a time?

[torn bone]

You can edit this at Panel Configs > general

[jade topaz]

oh! thankyou so much

[torn bone]

At Panel configs>general and then add the roles you want

[mental cape]

I opened a ban appeal ticket but no one answered me, I've tried 3 times and no one answers me

[rustic gale]

Did you see a “Ticket created: #ticket-0123” type of message when you created the ticket?

[mental cape]

yes

[rustic gale]

You're supposed to click that to be taken to your ticket

[mental cape]

I already did that, understand? but no one answers me

😦

[rustic gale]

We can't do anything about that sadly

That's all up to the staff of whatever server you're in

[mental cape]

hm..ok,tysm

[jade topaz]

I have no idea how to get this to work

[torn bone]

What do you have trouble with?

[vernal helm]

how do i set up a ticket in a channel

[jade topaz]

@torn bone Just trying to set it up in my server

[torn bone]

You can start by following the setting up tutorial in #📂│information

[jade topaz]

I did

[rustic gale]

Where did you get stuck?

[jade topaz]

The Panel part

[torn bone]

At the panel you can choose how you want the ticket bot to work in your server

[jade topaz]

What panel though

I followed instructions and couldn't find that

[torn bone]

On the website tickettool.xyz there is Panel configs

You want to click on it

[rustic gale]

Are you on a computer or a phone?

[jade topaz]

Phone

Slowly finding stuff

[rustic gale]

See the at the top left

Press that

That shows the sidebar

[jade topaz]

Okay, I figured out the panel stuff

Does anyone know how to make a channel read-only?

@rustic gale @torn bone

Oop srry

[rustic gale]

By denying the Send Messages permission

[jade topaz]

Ah ok

If I was given the same permissions on a server as the owner would I be able to send the panel to that server?

Or would the owner have to?

Please @jade topaz when you respond

[rustic gale]

If you have dashboard access you can send panels.

Dashboard access requires either being the owner of the server, having the Administrator permission, or having a dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

[steady flame]

hello, when I'm creating a multi-panel I notice that the emoji for each button defaults back to the envelope

but in the settings, I have a different emoji selected for each button

[tacit burrow]

hello i need a small help i have wick as anti raid bot and when i invite the tickettool bot i can see in members but not as online bot someone can help ?

[torn bone]

Have you giving it permission to be in the specific channel?

[tacit burrow]

i give him admin perms

[torn bone]

Hmmm okay, i dont think i can help you

I would recommend opening a ticket #🎫│make-a-ticket

[tacit burrow]

np ty

[iron night]

Gave +1 Rep to @torn bone

[weak lake]

how to set a blacklist role with the new panel?

[torn bone]

When you go to Panel configs > general and then blacklist roles

I believe (hahah doing it from memory)

[weak lake]

That ain't there tho sadly.

[torn bone]

Ohh uhm

Give me a sec, will look it up

[weak lake]

Thanks

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[rugged kite]

Help pleases

[weak lake]

Ohh, it's a general feature, so can't do it per ticket type?

[torn bone]

Ohh my bad it is at server configs @weak lake

[weak lake]

Yes, I saw that now haha

[torn bone]

Hahaba oeps

[rugged kite]

[torn bone]

Maybe you should #🎫│make-a-ticket ?

[chrome canopy]

When I sent my ticket in this happened. How should I fix this?

[muted bough]

You could have also left the old panel in -.-

[chrome canopy]

What do you mean?

[gilded verge]

so you don't want there to be a second button?

[chrome canopy]

Yes

[gilded verge]

Panel Configs->Choose your panel->Ticket Creation->Panel->Attached Panels (Multi Panels) -there delete panel which you have *added and Save

My example:

oh, and send panel again or Update him :>

[chrome canopy]

Oh thank you so much

[maiden tide]

I was looking around and couldn't find anything in the docs to say otherwise. Are panel button emoji's a premium feature? I believe I have added them appropriately but, when I update my panel, the standard Ticket emoji shows still.

[hazy ice]

hello, can anyone help me how to reset 2FA Authentication

[twilit orbit]

why is the bot offline

[tidal elm]

Hi why the bot offline
and how much it take to back?

[shut bolt]

https://status.tickettool.xyz/

It's a scheduled maintenance

[solid oyster]

how can I get Outage Ping (Primary Bot) role?

[upper flower]

#📂│information

[solid oyster]

ooh, thx 👍

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[scenic plinth]

🙂

[rustic gale]

Ah.

[sharp cedar]

hello

Is there any support here?

[native zodiac]

Please ping once Ticket Tool is back up. Thank you!

[rustic gale]

It should be back up now.

[native zodiac]

Legend, thank you, great job +10 rep

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

Are you in need of help?

[sharp cedar]

yes

Can I know how to rename the name of the person who received the ticket?

[rustic gale]

You mean change the claimer?

[sharp cedar]

yes

[rustic gale]

Ah. You mean change the ticket name

[sharp cedar]

yes

[rustic gale]

Use {author.name}

[sharp cedar]

thx

[next valley]

I think I accidentally broke he bot in my server - I was trying to fix the ticket names and I was checking by opening tickets

[rustic gale]

Yeah?

[next valley]

now it won't let me open any tickets, no matter the panel. it just says "creating ticket"

[rustic gale]

Not just you.

[next valley]

oh thank god

I was about to be so embarrassed

[rustic gale]

Uh huh. It's been reported. We're figuring it out

[rustic gale]

Are you using the basic or the premium bot?

[next valley]

Premium

[rustic gale]

Can you try kicking and reinviting the bot using the invite here

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[next valley]

Will I have to re do all of my panels?

[rustic gale]

No

[next valley]

I will wait a bit and see first. Thank you:)

Give my mods the night off 😂😂😂

[gaunt dock]

bot down? Not able to make tickets on any of my discords

[scenic plinth]

Does the bot appear online for you?

[native zodiac]

Not working again :pepehands

[jade topaz]

yeah bot is down

[scenic plinth]

Are you guys using premium or non premium?

[jade topaz]

im using premium

[unborn mist]

non

[scenic plinth]

Alright, a moment.

[gaunt dock]

non

[scenic plinth]

Are you getting prompts of creating ticket or "interaction failed"?

[jade topaz]

It works but it stays at Creating Ticket and nothing happerning

I have 3 guilds and it works on none of them

[rustic gale]

Yup, it's “Creating ticket...”

[main elbow]

[I also see the same, using the premium bot]

[scenic plinth]

If I may ask, if the bot is appearing online, can you see it's status and tell me what shard it displays in it's status?

[jade topaz]

11

[gaunt dock]

shows online yes

[remote ermine]

is ticket down when ever i try open ticket it dosent work

[gaunt dock]

https://cdn.discordapp.com/attachments/926424477049438258/1024522852306796544/VTywelD4wk.png

[scenic plinth]

If you bothered to read... yes we're aware of the issues with the bot right now...

[next valley]

I got zero shards :(

[remote ermine]

ok

[scenic plinth]

Shard 0 does exist.

[rustic gale]

The mythical Shard Zero

[jade topaz]

I may say, just restart the whole system at this point lOL

[next valley]

They would love your input on how to run their bot once you join the staff :)

[pearl tapir]

anybody else having problems with the bot not opening a ticket

[unborn mist]

how to use an custom emoji from my server in

[next valley]

cannot

[unborn mist]

ah alr

[jade topaz]

bruh its a joke chill lmao

[rustic gale]

Yes you can

[next valley]

Oh oops

[lunar solar]

You need premium

[next valley]

I didn’t get the job

[rustic gale]

Copy the ID and paste it into that field

[unborn mist]

what id

[rustic gale]

You can get the ID with the $id command

[unborn mist]

ah thank you

[rustic gale]

$id

[humble sequoia]

<:PabloTiphat:983791053842837624>

[pearl tapir]

the bot wont open a ticket for me

[muted haven]

Not sure if this is the corrective chat, is ticket tool down for anyone else’s server?

[scenic plinth]

Maybe read up...

[pearl tapir]

my bad

[scenic plinth]

We are aware of the bot being stuck in a loop when creating tickets. We have notified the proper party to overlook the issue. There is no current ETA or known fix at the moment, so please avoid asking consistently. Thanks!

Resolved.

[unborn mist]

why my message content i put not getting sent with the panel?

[spice plover]

uhmmmm...?

[fluid surge]

#🆘│community-support message

[spice plover]

im stupid, thank you

[iron night]

Gave +1 Rep to @fluid surge

[hearty kayak]

with my bot everything is set correctly and everything has worked and the next day it says ticket is created please wait it happens nothing

[lunar solar]

#🆘│community-support message

[unborn mist]

why my message content i put not getting sent with the panel?

[scenic plinth]

Maybe because it needs to be saved, or placed in the wrong place.

Messages sent "with the panel" is the panel message.

[unborn mist]

it shows that it should be sent like this but the "siuu" doesnt get sent with it

[scenic plinth]

You are editing the ticket message, not the panel message.

[jade topaz]

its posting for me, but when i click the ticket, no ticket pops up ?

[unborn mist]

#🆘│community-support message

[jade topaz]

ok, thx. thought i was going crazy 😂

[remote ermine]

when will this be up

[scenic plinth]

Never! Nobody reads!

[jade topaz]

Facts

[spice plover]

well now im gonna starve

[rustic gale]

We have decided to take down the bot because we're disappointed that no one reads messages from staff

[digital dagger]

can i get a refund

[rustic gale]

This is the message we mean, by the way

[digital dagger]

i want to speak to the manager

[jade topaz]

What are words except a bunch of jiberish sfh;sa

[spice plover]

you should see the iPogo server. as soon as something goes wrong they post it in Status but theres still literally hundreds of users who come into general like 'WhY IsNT It WoRkInG'

[rustic gale]

What's an ipogo

[digital dagger]

just delete general at that point lol

[spice plover]

doesnt matter. server filled with 300k illiterate monkeys

[shut bolt]

[spice plover]

that'll show them

[timber plover]

am stuck here on my server can someone help

[digital dagger]

id like to talk to you about Your Car's Extended Warranty

[autumn mortar]

Idk why ppl gotta bug yall 💀 i joined checked announcements checked here got my answers without asking and im good 😅

[spice plover]

#🆘│community-support message

[shut bolt]

Sure, can I call you back when I'm available?

[jade topaz]

id be happy to be flooded with msgs for my bot

[shut bolt]

Read the pinned message

[autumn mortar]

Literally all u gotta do is check general and announcements 😭

[humble sequoia]

[autumn mortar]

But rip good luck 💜 i know these situations are pain

[digital dagger]

i suppose but we'll call u twice a day until then

[spice plover]

support workers are saints among men monkeys

[shut bolt]

Great!

block

[scenic plinth]

Should just ping everyone, maybe that will be better. (Don't try or security kills you)

[digital dagger]

new number

[shut bolt]

crap

thinks

brain no work

[digital dagger]

spam issues

[shut bolt]

cries

[timber plover]

from which channel

[shut bolt]

This same one

[autumn mortar]

For now id suggest mentioning it in general of the server so staff gets a heads up dont ping (as some dont want pings or know already in their servers)
But more just so they realize we didnt notice til members said something

As for bot itself u just gotta wait til they handle it (that is if u dont see others mentioning it already lol)

[digital dagger]

indian scammer laugh

[shut bolt]

installs an anti-spam app

[digital dagger]

installs an anti anti-spam app

[shut bolt]

damn

[spice plover]

check mate

[scenic plinth]

anti spams your anti spam

[digital dagger]

car warranty 1, manager 0

[shut bolt]

sells the car

car warranty 1, manager 1

[spice plover]

most unhinged support server i have ever been in

[shut bolt]

We are serious when we need to be serious, and we are chill the rest of the time

It's a fun server

[digital dagger]

ring ring

[shut bolt]

shoot please not

[spice plover]

seriousness is overrated. came for support, stayed for the brutal chess match unfolding

[digital dagger]

ring ring

[shut bolt]

Glad to hear you are enjoying it

[shut bolt]

removes the sim card from the phone

[rustic gale]

Well, hopefully in a few minutes the fun will be over

[digital dagger]

knock knock

[rustic gale]

And then everyone goes back to work

[shut bolt]

https://giphy.com/gifs/impastortv-tv-land-tvland-impastor-l3V0slU7u7quJuZ3O

[spice plover]

i would believe you but as everyone knows, if you have a higher rank role, you are objectively better

[digital dagger]

walks up to you from your fall

https://media4.giphy.com/media/8VSaCyIdcnbuE/giphy.gif

[shut bolt]

Uhh

It's late here yk

I should sleep!

[spice plover]

you're forfeiting your chess match you realize

[shut bolt]

NEVER!

[shut bolt]

I have no money sorry

[scenic plinth]

Explains the poor hygiene

[shut bolt]

[digital dagger]

want a call centre job?

[shut bolt]

Yooo fun fact

I once considered applying to one JAJAJAA

[digital dagger]

crikey

[shut bolt]

Discarded the idea, I would love to keep my mental health

[digital dagger]

probably for the best ngl

[shut bolt]

Facts

[wind solstice]

I’m getting a “Access denied. Ticket tool does not have permission to view or send into this channel” in the dashboard

Please help

[scenic plinth]

Have you tried allowing it to view or send messages in the channel... like it is saying it needs... in this error you are providing me... in black and white....

[spice plover]

im far too tired to exist at the moment but this is the funniest shit i have ever seen. this is where i'd put my ticket, IF I HAD ONE.

[shut bolt]

You should see Kenzy's about me

[digital dagger]

https://tenor.com/view/you-think-youre-being-funny-dont-mess-with-me-joker-harry-potter-back-to-hogwarts-gif-14683768

[spice plover]

absolute ape.

[shut bolt]

Guess who's Pablo btw

[digital dagger]

a drug dealer

[spice plover]

your step sister

[shut bolt]

No, it's the indian call center dude

[digital dagger]

an indian called pablo

[shut bolt]

JASJSAJSAJ

[spice plover]

unhinged

[digital dagger]

https://tenor.com/view/well-ill-be-damned-red-ellis-boyd-redding-morgan-freeman-the-shawshank-redemption-gif-23667367

[scenic plinth]

better

[shut bolt]

Thanks

No Grace

[digital dagger]

yes

[shut bolt]

I'm not an indian call center dude

[digital dagger]

or are you

please reduce the slow down

[shut bolt]

I'm pretty sure I'm not indian

And I'm also sure I don't work on a call center

That makes us conclude

Let's move to #💬│general-chat lmao

[digital dagger]

https://tenor.com/view/are-you-sure-john-cena-ru-sure-about-dat-gif-14258954

[spice plover]

you have a big bright M next to your name, must stand for MOM

[shut bolt]

AJAJAJA

Stands for

[spice plover]

Mommy Milkers?

[shut bolt]

Manager

What

JASJSAJAS

[lunar solar]

aye yo

[wind solstice]

Thank you!

[iron night]

Gave +1 Rep to @scenic plinth

[lunar solar]

This some 👉🏻👈🏻 type vibes

[pearl tapir]

tickets are back up

[spice plover]

YEAH AND?

[spice plover]

thats my queue 👋

[shut bolt]

[spice plover]

ill be like a college student who just moved out, ill be back, but only to do laundry and ask for money

[torpid trench]

when i press send for a panel it says it's sent but it doesn't send

[pearl tapir]

can anybody help me.

I somehow got two create ticket buttons instead of just one

how do I get rid of the second one

[rustic gale]

By making sure there's nothing in the Attached Panels field

[rustic gale]

Please type $debug in the channel you want to send your panel into

[pearl tapir]

oh bet, thanks

[torpid trench]

it still doesnt work

[rustic gale]

You sent it and nothing happened?

It's likely a permission issue. What's your server's ID?

[nimble kraken]

السلام عليكم

[granite crypt]

Hiya I’m a little confused on what I’m supposed to do panel won’t work

[torn bone]

Where are you stuck?

[granite crypt]

Panel

[lunar solar]

Can you elaborate a bit more?

[tribal light]

still doesnt work

[torn bone]

When i do it there is a place for blacklist. So i would #🎫│make-a-ticket

[tribal light]

already did

[torn bone]

Hmmm i dont think i can help you any further ( i online installed ticket bot yesterday)

[jade topaz]

I need so much help right now (sorry for interrupting)
But I can't make a ticket or do anything with ticket tool, and I'm frustrated

[torn bone]

Have you followed de setup guide in #📂│information ?

[jade topaz]

Yes I believe so

The site is just frozen, I can't do anything when I try to go to the panel section

[torn bone]

Ohh i'm sorry, i cant help with that

[jade topaz]

Ok, I got it up. I just don't know how to transfigure it to the server channel

[blazing cape]

I need help with de bot

It tells me that bot do not have permissions to go to the channel where I want to send it, also I don't know why it don't have administrator permission

[jade topaz]

Ok I got it, but how do I make the ticket delete after

[gaunt roost]

I can't react with the emotes on your ticket tool on here or the other discord channel I use... I can't figure out what I'm doing wrong can someone help.

[jade topaz]

What can i do?

The set up guide isn’t working, is there another guide I can use ?

When I press the set up guide it says interaction failed

[obtuse kraken]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[rustic gale]

That's the setup guide

[jade topaz]

Cheers for the help

[jade topaz]

That’s really helped cheers again

[fervent zenith]

Hi! Im trying to make a drop down menu for 2 things but the first panel shows however the seconds one does not, I dont know how to fix it! Is it just one drop down menu option and I have to make another one?

[trail portal]

How do i go on settings im the panel configs?

[rustic gale]

You're probably looking at an outdated tutorial.

[rustic gale]

It should be two options

All the details need to be filled out

Panel, Name, Description, Emoji

Well, you can leave the Emoji field empty

[fervent zenith]

Its all filled out

[rustic gale]

The panels need to be different

[fervent zenith]

I didnt try it that way yet! Thanks!!!

[trail portal]

Can u send a pic of where it is?

[rustic gale]

What exactly are you trying to do?

[trail portal]

Get more buttons on the message and name them

[rustic gale]

Panel Configs -> select the panel at the top -> press the “Panel” button near the bottom

Add all the other panels to Attached Panels

then for each panel, do the following
Select it at the top -> “Panel” -> Edit Panel Message -> Create Ticket Edit Button

When you're done editing all the buttons, go back to the main panel and send it, or update it

[trail portal]

Okay

I´ll try it

[scarlet pecan]

Hello, my English it’s not very good 🙂

Can you explain where to find for chance this " To create a ticket react with". With the new panel I don't find

Thank🙂

[rustic gale]

See the text that says “Embed Editor” right above?

Click it

[scarlet pecan]

Ok thanks , need a premium for change this now. before a update we don’t need premium …

[maiden tide]

Bump

I was looking around and couldn't find anything in the docs to say otherwise. Are panel button emoji's a premium feature? I believe I have added them appropriately but, when I update my panel, the standard Ticket emoji shows still.

[next valley]

I tweaked my tickets last night and now the names are generating super super long. How can I fix this?

[rustic gale]

Make the ticket padding smaller

From the look of it, you set a padding of 10

[next valley]

Oh that makes a lot of sense

[autumn plaza]

كيف تغلق تكت بامر

[narrow surge]

hey i got premium for a server but it wont actually change the ticket names out of no where (didnt change anything

[scenic plinth]

We're aware and it's being looked at.

[narrow surge]

understood thanks

[bitter terrace]

Me2 🦔 luckily they are on it

[pale tree]

I have a problem in the game. How can I report it? I dont know how to work with Discord, it is so disorganized...

[scenic plinth]

We're not your games support team

[jade topaz]

@scenic plinth

I can’t change my discord id to transfer my subscription

[plain kite]

issues with tickets rn or not?

[lunar solar]

Issue has been found and a fixed is being sorted as we speak

[plain kite]

thx bro

[iron night]

Gave +1 Rep to @lunar solar

[lunar solar]

In Discord User Settings --> Advanced --> Turn on Developer Mode --> Right click on your server settings drop down bar, Copy ID

Should look like this:

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

I mean like my main with ticket tool got banned

And I wanna change it to another

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

any reason why I cant send panel to a channel

yeah cant send any panels not sure if its down atm

or just me

[rustic gale]

What error are you getting?

[jade topaz]

it just doesnt send to channel

on ticketool site there is no error but nothing appears on my server

[rustic gale]

Do you get a “panel sent!” message in the website?

[jade topaz]

correct

also when I run $help nothing appears

[jade topaz]

any ideas

[jade topaz]

@rustic gale

[woven eagle]

hi

anyone here

i have a prob

@fierce steppe

@wanton fern

bro

hellow

so i cant creat a multipanel

[fierce steppe]

Why me?

[woven eagle]

wrong tag

[rustic gale]

Where are you stuck?

[woven eagle]

im tryna create a multipanel

i think the site is updated

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[elfin lodge]

hello, im trying so hard to set-up ticket tool on my server but i dont understand a sh.. . Is there anyone can vc with me and explain to me what to do

[rustic gale]

Sadly no, we don't provide that kind of help

[elfin lodge]

alright

[woven eagle]

How to set up Ticket Tool | Ticket Tool Tutorials ============youtube

[jade topaz]

Anyone know how to fix this I have no idea what I did I just got a new key nd it stopped creating tickets

[rustic gale]

Has the issue persisted?

[jade topaz]

It’s working perfectly now

[rustic gale]

Must have been a network issue

[mossy imp]

Hi, does anybody know why the Panel Message is not appearing in the channel?

I have it set up properly in the dashboard but the panel message will not appear, right now I am testing

I have saved and re-sent the panel 5 times so far but the panel message will not appear

[rustic gale]

What bot did you enable in Server Configs and what bot is in the server?

[mossy imp]

It's the Ticket Tool bot

[gilded verge]

*I have it too, i mean this bug

[mossy imp]

Everything else works except for the panel message, no clue why

It seems some-how the panel message is not transmitting when sending or updating

Is this a new bug or something?

[gilded verge]

i think so 🤔 please report that in #1020426768450080899 ^^

[fast pewter]

hey ! its possible to change the ticket tool bot name ? i have premium status 🙂 thanks

[wraith moss]

i need help

the bot is not working

[fast pewter]

He worked before? I mean you can't get it to work, or it stopped working?

[wraith moss]

no when i type $help its not working and i changed it to - and then ! and both didn't work

i even tried /

[lunar solar]

$pc 384511957060943886

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @fast pewter. You have now been given the <@&535595160189403136> role!

Found 29 servers in total and 1 with premium and permission

[wraith moss]

noice

[lunar solar]

Fixed your roles up @fast pewter, customising the bot will happen but it’s a lower priority at the moment expect to see it in the future.

[wraith moss]

.

[lunar solar]

@wraith moss can you run $debug in your server?

[wraith moss]

lemme try

[wraith moss]

yeah

[lunar solar]

@wraith moss your bot doesn’t have send messages permissions that is the issue

[wraith moss]

he only have 2 roles first one is ticket tool and the second is bots role

[lunar solar]

The channel that you send $debug in the bot doesn’t have send message permissions to that channel

[wraith moss]

oh yeah

[lunar solar]

Hence why you aren’t getting a response when you try and use the prompts

[wraith moss]

k lemme try something

[wraith moss]

now its saying "warning this channel isn't a ticket"

[lunar solar]

What command are you trying to run?

[wraith moss]

.$open

[lunar solar]

$open is the command to open a already closed ticket to create a ticket you need to use:

$ticket

Or

$ticket <userid>

The second force opens a ticket on someone’s behalf

[humble sequoia]

Warning: This channel isn't a ticket

[wraith moss]

ohh

[lunar solar]

That’s assuming you have that feature enabled

[wraith moss]

disabled

[lunar solar]

Let me find where it exists

[wraith moss]

k

[lunar solar]

Panel Settings --> Command Style --> Enable Command Style ticket creation

Additionally you can choose a channel to monitor and a few other options

Should look like this:

If you just want people to create a ticket of a Discord embed message via a button then you need to configure the panel message and send it to the respective channel you want tickets created from

[wraith moss]

okay

[fast pewter]

thanks Lupus 🙂

[iron night]

Gave +1 Rep to @lunar solar

[zenith sigil]

Hello there
Since few days closed ticket won t goes to right catégorie, without any change ont the server or bot configuration, is there any reason of this behalf 🤔
Ty in advance for your answer

[ocean ledge]

Why isn't the bot working

It says that it's offline

[lunar solar]

It may have been potentially effected in the down time period the other day, as a result any tickets already open may not function correctly.

Is this still the case with new tickets opened?

[lunar solar]

Best to #🎫│make-a-ticket and provide your server id so the support team can look into it for you

[ocean ledge]

Nvm

it got banned by proprotection bot T_T

[lunar solar]

ooft

[ocean ledge]

Does that mean that I'll have to set it up again from scratch?!

I hope not O_O

[lunar solar]

Shouldn't do just re-invite the bot

Make sure the other bot doesn't ban it again

[zenith sigil]

T’y for your quick answer, I will do so
And yes it happends for tickets open and closed yesterday

[lunar solar]

Have you tried today?

[zenith sigil]

No I will do so right now

[zenith sigil]

Test ticket done (opened ans closed) same problem

[lunar solar]

Are the categories still correct under:
Panel Configs --> Category

[zenith sigil]

Yes I have already verify that (that was my first verification)

[lunar solar]

Ahh okay, best to make a ticket then #🎫│make-a-ticket and go through the potential issues with the support team

[zenith sigil]

Ok Ty 👍

[iron night]

Gave +1 Rep to @lunar solar

[rustic gale]

Tickets suddenly not moving to the right category when they used to is almost always because of full categories.

$overflow

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[bold shale]

• Getting 15 days of Ticket Tool premium! (every 2 boosts)
  hey there just wondering if these perks are still applicable? + after i boost how do i claim the 2 weeks premium?

[slender minnow]

open a ticket to claim your perks

[bold shale]

ok

[pale smelt]

how to make delete button shows for some roles only ??'

[slender minnow]

you can't restrict who can see the button

but instead you can restrict who can use it

[gray hare]

Um the suggestions ain't popping up in #💡│suggestions for some reason.

[scenic plinth]

Because it is being reviewed.

[gray hare]

Oh I see, is there any eta on it ?

[scenic plinth]

No

[gray hare]

Welp alr, tysm for the help!

Thanks @scenic plinth

[iron night]

Gave +1 Rep to @scenic plinth

[gray hare]

Uh 😭

[faint rain]

hey i have no small problem i cant create a panel on the ticket tool web page for my server

[covert swallow]

Do you get an error?

[faint rain]

no, according to a friend, create panel should be in the top left corner, but it isn't there

that's how it should look, my friend thinks

but that's how it looks to me

[covert swallow]

Panels were recently updated, it looks like your friend is looking at the old version

[faint rain]

how can i create a pann in the new version

[knotty stump]

How to set maximun ticket able to create

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[covert swallow]

Per panel or globally?

[knotty stump]

Is globally for the whole server?

[covert swallow]

Yes

[knotty stump]

Yes globally

[covert swallow]

Server configs

First box on the top lefthand side, theres a box for it

[faint rain]

no, that's not a kastechn for

[covert swallow]

What?

[lunar solar]

Green button top right

with the +

Or the big Create one green box

[knotty stump]

I already made it 10 just now but not work

[steep whale]

How do I invite the premium bot? (I have premium)

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[gilded verge]

[steep whale]

Thank you!

[faint rain]

for me it looks very different

[covert swallow]

Hit save, make sure a panel limit isnt interferring (ie being 5 when you want 10)

[knotty stump]

So set it to 5?

[faint rain]

it looks like this to me

[faint rain]

and where can i tell the great where to create the ticket for me in which chanel on my server

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[lunar solar]

Follow through this ^

[faint rain]

there is nothing on my website at the top left

[lunar solar]

Hit create one, name it and go from there following the guide

Once you create one it will unlock the rest of the options to configure the bot

[knotty stump]

Limit ticket not worked

[faint rain]

ok i did it but i don't get a message in chanel where he should give me the ticket great

[chrome night]

Can anyone help - I'm having an issue where ticket's are creating but no one except staff and support can see them.

[rustic gale]

By default, the ticket creator should be able to see the ticket.

If that's not the case, someone must have moved the user open permissions.

[daring harbor]

Idk how to make a ticket🙃

[rustic gale]

There's a setup guide in #📂│information

[daring harbor]

Ok thank you

How do I fix this

[rustic gale]

You attached a panel in Attached Panels, right?

[daring harbor]

I think so

[rustic gale]

Why?

[daring harbor]

I fixed it

[rustic gale]

There you go.

[rugged cliff]

After changing text of the ticket it added second Create ticket button. Any ideas of how to fix?

[rustic gale]

Did you add a panel to Attached Panels?

[rugged cliff]

Yea, I don't need?

Yea, I don't...

Thanks for help!

thank @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[sour loom]

hey i have issues with perms

so I have a problem with the Perms and setting with Ticket Tool! I set the Perms for the 4 panels I have that anyone can send messages, tickets Perns can not change etc... but after a while the permissions I have set in the ticket tool reset again or is it different again! I don't know why but I ALWAYS save it! I even wait until this save button is gone before closing the page.

[strange hamlet]

How can I make Ticket bot Make a ticket?

[lunar solar]

Read through and follow #📂│information

[strange hamlet]

How can I make the bot say Recat To make ticket?

[rustic gale]

Whah

[strange hamlet]

?

[deep inlet]

how can i do mention role when ticket opened

[lunar solar]

{roleid}

[lunar solar]

Sorry can you restructure the question?

[deep inlet]

what ?

[strange hamlet]

How can I make the bot do this?

[lunar solar]

The role you want to mention, put the ID of the role inside {}

Do get the role ID do:
$id @role

In any channel the ticket bot has access to, screenshot below for example

Should look like this:
{958721032443789322}

[lunar solar]

Follow the steps in #📂│information

[strange hamlet]

Can someone help me..

[rustic gale]

Do what, exactly?

[strange hamlet]

I can't understand anything in it tbh.

😦

[lunar solar]

It's also worth mentioning that the mention can't be inside the ticket embed as it won't mention the role.

Needs to be in the actual Message Content section above the embed

[strange hamlet]

Why is it so hard..

[lunar solar]

Would it be easier if I explain it in voice?

[deep inlet]

auto mention to role when ticket open

that's what i need

[lunar solar]

Yes thats what I just showed you how to do

[deep inlet]

here ?

[strange hamlet]

Look How Can I Let the bot say react 📰 [exapmle] To open ticket..

[lunar solar]

Should look like this:

[lunar solar]

Panel Configs --> Edit Panel Message (green button bottom left) --> Add whatever you would like to the Message Content e.g. react :newspaper: [exapmle] To open ticket..

Edit the button if you so wish at the bottom of that page

[strange hamlet]

Where is the panel configs?

[lunar solar]

After that return to the Panel Configs menu and click Send (middle button up the top), pick your channel and done

[strange hamlet]

I'm on Mobile btw...

[lunar solar]

The menus should still be labelled the same

[strange hamlet]

I can't understand anything sorry I'm Dumb 🥲 I'll ask my friend to do it for me..

[fallow ingot]

I’m not too sure what part you seem to be struggling to understand. The above information that @lunar solar has given you is correct and they have explained in detail what to do.

What can we do to help you understand better?

[lunar solar]

Login to:

https://tickettool.xyz/

Click manage on your server and go to Panel Configs as seen here:

[lunar solar]

wait that might be my bad

https://tickettool.xyz/

Manager servers --> Manage your server

[strange hamlet]

Ok

[lunar solar]

once your here

Find this option:

Then here

Add your message here:

Save it and then return to menu:

Then hit send and select the channel in your Discord

[lunar solar]

How'd you go? all working?

[deep inlet]

yes

[lunar solar]

awesome 🙂

[deep inlet]

thx u for help

thanks @lunar solar

[iron night]

Gave +1 Rep to @lunar solar

[strange hamlet]

THANK YOU SO SO SO MUCH @lunar solar

[iron night]

Gave +1 Rep to @lunar solar

[strange hamlet]

He deserves it 🙂

[lunar solar]

No worries 🙂

[vestal leaf]

I made a ticket system in my server, but when i people create the ticket, it says they don't have permission

[rustic gale]

Odds are you blacklisted @"everyone" or a similar role

[vestal leaf]

There's no blacklisted role

checked the troubleshooting doc and it's alright

Create all the panels you need and go to one of them > Menu > panel and add all of them here

[ionic remnant]

how do i make it so my staff can do tickets?? @gilded verge @wanton fern @short stump

[rustic gale]

Give them a support team role

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[rustic gale]

Ah. That's outdated

Just go to Panel Configs, select your panel, then scroll to the bottom and add the support team roles there

[ionic remnant]

ok tyy

[clear agate]

Hi. In my tickets, I want to create a link to another channel (eg. #channel). When I do this, it's not a link, it just shows up as text. Solved.

[scenic plinth]

Great job reading the variables, most people can't do that Thanks for opening a ticket.

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[rustic gale]

Did you type $level in your server

[clear agate]

actually, as you might know, someone told me <>. I read the docs but it didn't specify that.

I read the variables section but it only says

{channel.id}
The ID of that channel

I did {channel.id} but, as it says, it shows the channel ID of the channel its being used in

[rustic gale]

Did you type $level? What did you get?

[clear agate]

instead its <#channelID>

[rustic gale]

You need to get in touch with the server owner or an administrator and tell them to give you a dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

[clear agate]

why do the docs say to use {} when it's actually <>

[rustic gale]

It depends

It's never just <>

<> alone doesn't work for any type of mention

[clear agate]

right, why doesn't the docs say <> is used for channel mentions?

[rustic gale]

It's <#>

[clear agate]

{} doesn't work

yes, that's what I mean

[rustic gale]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[clear agate]

hmm okay

Is that in the docs?

[viral sierra]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[foggy depot]

In panel configs I can't choose what channel the bot goes into

[lunar solar]

On the main menu of panel configs click send

Blue button top centre of screen

[foggy depot]

thank you

[tawny dune]

Guys

Why is error

[rustic gale]

Because you either enabled the premium bot but don't have it in the server, or have the premium bot in the server but didn't enable it

Like it says right there

Check your premium bot settings in Server Configs

[tawny dune]

اوك

[young mauve]

Hey

How do I add and remove people who can handle the tickets in my server?

[fallow ingot]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[fallow ingot]

@young mauve

[young mauve]

it show me no settings next to it

is this only for premium now?

[lunar solar]

Hey @young mauve,

The gif about is the older version of the dashboard what you are looking for now is General as seen below:

Once you open that you can add roles into Support Team Roles or Additional Roles

[dusty kelp]

how to make ticket bot to mention roles

when they open a ticket