🆘│community-support

[fallow ingot]

Sorry about that.

We cannot setup ticket tool for you but I can guide you through it.

[void ruin]

Ta bro can you configure for your bot there? sorry too i think i spelled it wrong

[fallow ingot]

What part are you struggling with?

[void ruin]

the hand i need please

[void ruin]

None

Sorry 😢

Since you can't, can one of you moderators?

[fallow ingot]

If you're asking can a moderator setup the bot for you the answer is also no.

[void ruin]

Why can't you and neither can the moderator

[fallow ingot]

Like I said, I can guide you but can't set it up for you.

[quiet cape]

Bonjour comment on fait pour créer le système de ticket

[fallow ingot]

bonjour

[humble sequoia]

Comment configurer Ticket Tool

Vous pouvez consulter notre documentation ici.
Vous pouvez également vérifier #📂│information pour les étapes générales.

Voici un YouTube tutoriel

Notre documentation contient toutes les informations dont vous avez besoin sur le bot pour pouvoir l'installer et le configurer comme vous le souhaitez.

[quiet cape]

Bonjour tu sais parler français

[fallow ingot]

Regarde ça ^^

[quiet cape]

Ouais mais il faut que je clique sur quoi

[fallow ingot]

?

[quiet cape]

Sur lequel de ses boutons j’appuie

[void ruin]

It's very difficult to configure your bot because I'm from Brazil and I don't understand almost any English

[quiet cape]

Pour le système de ticket

[fallow ingot]

https://docs-tickettool-xyz.translate.goog/?_x_tr_sl=auto&_x_tr_tl=fr&_x_tr_hl=en-US&_x_tr_pto=wapp

ici

[fallow ingot]

I see

[quiet cape]

J’arrive pas tu peux pas me donner la commande directement

[robust sandal]

Com que parte você está lutando?

English (en) → Portuguese (pt)

[fallow ingot]

@void ruin ^

[quiet cape]

C’est ça la commande

Pour créer un ticket parce que moi j’aime pas cliquer sur le lien

[fallow ingot]

$frticket

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le button contenant l'emoji 🇫🇷

[fallow ingot]

Bien sûr vous pouvez créer un ticket ci-dessus

[void ruin]

Oi

Hay*

[robust sandal]

There are*

Spanish (es) → English (en)

[quiet cape]

Quelqu’un peut me donner la commande en/

[fallow ingot]

#1018578302753050634

$ptticket

[humble sequoia]

Equipe de Suporte │ Português

Caro usuário,

Se você está procurando por ajuda, abra um ticket para entrar em contato com a Equipe de Suporte em Português. Vá para o canal: #🎫│make-a-ticket e pressione o botão: :flag_br:

[fallow ingot]

@void ruin ^^

[void ruin]

Oi

[fallow ingot]

Read this

[sonic mauve]

how do i chage this part please?

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[fallow ingot]

[sonic mauve]

thanks

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

np

[sonic mauve]

actually this is not what i meant......i want to change the message that is on the ticket panel ?

this is the default right ?

[fallow ingot]

Oh my bad

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[fallow ingot]

I sent the wrong one.

[sonic mauve]

Thanks again sir

[iron night]

Gave +1 Rep to @fallow ingot

[lime plaza]

I'm sorry to bother anyone today but I'm having little trouble trying to set up my tickets tool in my discord can I get someone's advice

[eternal edge]

is there a way to automate payment process and create a ticket for a user to buy something in a game?

[junior needle]

is tickettool have API to tracing msg on ticket?

[rustic gale]

Sure, where are you stuck?

[rustic gale]

Tickets are sort of not automated, what exactly are you trying to automate?

[rustic gale]

What do you mean by tracing here?

[eternal edge]

we have a fivem server and we might add a car to purchase and we use paypal to collect the funds but we wanted to create a ticket off that so my admins will see it and add it to the users

[rustic gale]

How would that be different from setting up the ticket bot the usual way?

[eternal edge]

is there a way to forward the conformation over to discord or ticket tool and it create a ticket for use

[rustic gale]

If the platform has a Discord bot, then maybe

[eternal edge]

ok

[junior needle]

trigger the message in channel ticket

[rustic gale]

Sounds difficult

[night mantle]

helllo

i need help setting up my bot, members who create a ticket cant acces the ticket

[fallow ingot]

Hi, can you go to user opened permissions (Dashboard > Panel Configs > Settings > Permissions Options > user opened permissions) and take a screenshot of the permissions please?

[fallow ingot]

Ok

[fallow ingot]

Can you confirm your servers name please?

[night mantle]

Het Zandkasteel

[fallow ingot]

One moment please

[fallow ingot]

Can you send me an invite via dms?

Just tested out myself and seems to be functioning just fine..

[night mantle]

wait

[fallow ingot]

None of your settings in the dashboard would cause an issue like you described and when I’ve went to test it’s working.

[night mantle]

can you see ticket 0013?

[fallow ingot]

I can only see my ticket (0012)

[night mantle]

okay

Then it should be alright

[fallow ingot]

If you want to enable other users to see other tickets, I can guide you through the process.

[fallow ingot]

Awesome, have a good day! :)

[night mantle]

you mean support team

[nova coral]

Hey! So, is ticket tool making alliances with groups?

[fallow ingot]

I mean just regular users, I got the impression you were wanting to allow other members to see other users ticket from this message.

[night mantle]

oh no, only support team and the member.

[fallow ingot]

If you are referring to partnerships, yes.

[nova coral]

Good! Where may I find more information?

[fallow ingot]

Sadly we’re not looking to partner with any other servers at the moment, although it’s super exciting to hear your interest in the program.

[night mantle]

When i watch server as member i cant acces it but i can test it on an alt account

[fallow ingot]

Are you using view as discord role feature?

[nova coral]

Your welcome and no worries!

[night mantle]

yes

[fallow ingot]

It won’t work using that feature, you need to use a real discord account.

[night mantle]

Oh, i saw it when i tested it with an alt account. It works fine now. Sorry for interrupting.

[fallow ingot]

No worries, happy to help anytime :)

[night mantle]

Thank you for the good service, appreciate it!

Thanks @fallow ingot

[iron night]

Gave +1 Rep to @fallow ingot

[languid edge]

hello

how can I do like this

more than one ticket

@fallow ingot

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[fallow ingot]

^^

check this out

[languid edge]

ok ty

[fallow ingot]

np

[languid edge]

@fallow ingot one more thing

[fallow ingot]

mhm?

[languid edge]

sorry -_-

how can I add photo with the panel ?

[fallow ingot]

You need premium

[languid edge]

I see one he doesn't have premium and he do it

look

[fallow ingot]

Yes they have premium

Just not using the premium bot

[languid edge]

aha

can you give me the steps ?

[fallow ingot]

i can tell you anyway it won’t make much difference

sure

is it for the ticket message or panel message?

Panel message is the one in the screenshot you showed me

Ticket message is the one you get greeted with

It’s the same steps tho lol

[languid edge]

just tell me how to add photo:)

[fallow ingot]

Go to the settings (panel, or ticket) and look for one the of two options in the screenshot

Add the image link

and that’s you all set

[languid edge]

okay ty amigo @fallow ingot

[fallow ingot]

Happy to help

Now goodnight 😴

[broken thistle]

How to fix this problem????

[iron palm]

my forms arent working? i double check perms and watched 4 tutorials, i look in help section, and i phoned a friend. can someone please help me ? 😞

[sweet fossil]

Is there a way to auto close the ticket? I can't find it

[gilded verge]

Probably missing permissions, please use $debug on your server and send the link you receive from the bot.
Example:

[sweet fossil]

And anyone know how to make ticket tool bot ping a role? I tried to do it by @ing the role or @ role id but none of them works

[gilded verge]

Do you see any error? Please describe the problem

[sweet fossil]

I just can't find it

[gilded verge]

wait, i replied to wrong user... my fault 😅

[sweet fossil]

Could I get help on which option tab should I locate it from?

Or if it's there at all

[gilded verge]

auto close, you mean close after a certain time of inactivity?

[sweet fossil]

yeah

[gilded verge]

so currently not possible, but if I remember correctly, this is a planned 🤔

about ping...

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[gilded verge]

and put your mention to Message Text

[sweet fossil]

Awh I swear I remember something like this exist, maybe it's another bot 😅

[gilded verge]

Do you see any error? Please describe the problem

[sweet fossil]

Ohhh ty!

[iron palm]

i finally got it. i not know to put {create.form.x} in ticket message. tysm tho

[gilded verge]

oh, okay ^^

[opal moon]

Anyone else having issues with the dashboard not showing up?

[brazen gulch]

Is there a way to retrospectively change the name of a panel?

[brazen gulch]

had this issue 20 mins ago or so been fine

[opal moon]

I'm still not seeing it, been this way for 2+ weeks

Ok...So figured out the issue. Turns out the manage server permission doesn't actually work with the bot

[brazen gulch]

I just smash out all permissions to the bot haha

[opal moon]

Like you need administrative perms

[opal moon]

No the person who manages the bots needs the admin role

[rustic gale]

@opal moon Take a look at this

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Sep 12, 2022, 1:05 AM

[opal moon]

Ohhhhh

[pulsar barn]

need help

[verbal swan]

Is there a way to send the tickets to a set category instead of the top of the server? I set category for open and close but the tickets go to the top of the server 😅

[gilded verge]

but did you add bot permissions to the category? 😳 [View Channel, Send Messages, Read Message History]

[verbal swan]

Let me double check! Thank you!!

[verbal swan]

That worked!! Thank you so much, I always forget about category permissions 🫣 sorry 😅

[iron night]

Gave +1 Rep to @gilded verge

[pulsar barn]

hi need help

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[hard rapids]

as a general rule, for most servers, it's better to ask a question than to tell that you want to ask a question

[gilded verge]

i noticed you have an open ticket why don't you ask for help there? 🤔

[timid remnant]

I am trying to make a custom ticket where it automatically asks questions but I can only add up to 5 questions and I need to add more is there anyway I can do that?

[scenic plinth]

No, Discord limits 5.

[tepid island]

Shard#3937

Role income successfully collected!

1 - <@&535595160189403136> | 1,200 (cash)

Shard#3937

You get fired for sleeping on the job, but found 437 on the way back home!

Reply #636521

Shard#3937

Deposited 1,772 to your bank!

[tribal cedar]

Please use those commands in #🤖│bot-spam

[timid remnant]

damn

[tepid crane]

@tepid island

[tepid island]

Hi! My command prefix is .
To get started type .help

[worn harness]

I cant access ticket daskboard

can someone help me

[tepid crane]

Same here

[worn harness]

do they know about it?

[tepid crane]

No

[hard rapids]

I'm not having any issue with it. not the premium version btw

[worn harness]

im not premium

it says - "cant find your server? Try refeshing page"

[hard rapids]

i get that too, but it has both of my servers under that message

[rustic gale]

It doesn't say refreshing

[digital osprey]

Hey does anyone know how to replace a normal ticket bot with a premium one

I just bought premium and I can’t get my premium bot to work

[dim compass]

manage server --> server configs --> Premium bot --> and select the premium one

then click save 0-0

[compact tusk]

what are we looking at

[fallow ingot]

i have no idea

lol

Can you elaborate?

[compact tusk]

is there a way to auto create a transcript for a ticket/form response when it is first created?

[fallow ingot]

I mean you could do that manually using $transcript command. Sadly, you cannot do it automatically unless the ticket is closed.

[compact tusk]

OK, thank you

ty @fallow ingot

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

no problem

[gilded walrus]

how do i few tickets as a staff member in a server

[languid sigil]

Apologies if posted before but I'm trying to add my servers emoji's to the embed description of a panel, also added imgur url for the bottom and footer icon that don't seem to be working.
Any help appreciated!
https://i.imgur.com/pqPIdHt.png

and cheers @gilded walrus did look through FAQ quickly but didn't see anything related to this 😅

[lunar solar]

Custom Emojis you need the emoji ID

For example:

Is:
!MovedToTicket

This can be achieved by putting a \ infront of an emoji

The emoji also needs to be uploaded to your Discord

[rustic gale]

Please clarify your question

[gilded walrus]

wdym

[lunar solar]

As far as GIFs to embed go, after you have uploaded something to Imgur you need to right click open image in new tab.

The difference is:
https://imgur.com/a/ZkSWWpw
vs
https://i.imgur.com/UdaHLHT.png

You need the i.imgur link for GIFs to work

[rustic gale]

The URL has to end in a file extension such as .jpg .png .gif

If the URL doesn't end in a file extension, you've got the wrong URL.

[lunar solar]

Yeah that ^ also achieved by what I said above

[languid sigil]

Perfect, thanks for quick response

[rustic gale]

I have no idea what you mean by “how do i few tickets”

[gilded walrus]

how do i few tickets created by other members as staff

[rustic gale]

Do you mean

view tickets

To let staff view tickets, you need to set up a support team role

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[rustic gale]

Note that changes to permissions will not be applied to already existing tickets, only to new tickets created after the change

To apply the changes to old tickets, you will have to close them and reopen them (this will not work if your tickets are set up to delete automatically when closed)

[bright willow]

my server isnt showing in manage servers, i tried kicking it out and letting it in again but still, it already have admin

@rustic gale can u help me

oh mb

[safe oyster]

I have a quick question, please ping when replying so I see. Looking at premium "Automatic Transcripts" what does this mean? Is there something that explains it?

[rustic gale]

You don't have to kick the bot

Relogging means logging out of the dashboard and logging in again

[bright willow]

i did. but still

[rustic gale]

Automatic transcripts means automatically making a transcript of the ticket when it's closed and/or deleted

Instead of having to manually press the Transcript button or send the $transcript command

[lunar solar]

Automatic Transcripts creates a HTML screenshot of a ticket that is viewable via link. This auto logs to a channel of your choosing

[bright willow]

it still doesnt work ;(

[rustic gale]

Send $level in your server, in a channel the bot can see

[lunar solar]

Outsider too fast 😆

[rustic gale]

That's $level

[bright willow]

nothing got sent by the bot

[rustic gale]

Can't beat me

[safe oyster]

Thank you. Is there a way to have transcripts auto sent to those who were in the ticket or those who opened it?

[rustic gale]

Send the following:
@pseudo glen debug
in other words, mention the bot, followed by the word debug

[lunar solar]

There is a premium feature to send a transcript to the opener

[rustic gale]

DMing transcripts is a premium option. It's in Logging Options

[bright willow]

is that for me? if so it still didnt work 😭

[rustic gale]

What's your server's ID?

[bright willow]

1005221608027344936

[safe oyster]

lol Thank you!

[bright willow]

its my friend's server he told me to do a ticket system because he doesnt know 💀

[safe oyster]

Can it only be sent to the one who opened it? Sometimes we open a ticket and pull others into the ticket and would like to have a way to send them the transcript as well. Can the bot do that or would that need to be done manually

[rustic gale]

Can we get a screenshot of the bot in the user list on the right-hand side of the screen?

[rustic gale]

Ticket Tool can only send the transcript to the ticket creator, yeah.

[rustic gale]

That's the wrong bot, pal

[lunar solar]

Sounds like you need a role that is setup as a Dashboard Role

[bright willow]

no? i got both of them

[rustic gale]

Ah, you got Ticket Tool and the other one

[bright willow]

yeah

[rustic gale]

Okay, so

Step 1

Tell your friend to make you administrator of the server

[bright willow]

I am, the bot also already have admin and it's the 2nd highest role

[rustic gale]

Then you should be able to access the dashboard this way https://tickettool.xyz/dashboard/1005221608027344936/

[bright willow]

oo works now.. ty

[rustic gale]

Step 2 and very important

Go in Server configs and disable the premium bot

Because the premium bot is not in your server

[bright willow]

done i changed it to the normal bot

[rustic gale]

That should help get things done

Let us know if you have any more issues

[safe oyster]

thank you

[iron night]

Gave +1 Rep to @rustic gale

[safe oyster]

thank you

[bright willow]

ty

[iron night]

Gave +1 Rep to @rustic gale

[dense garden]

can a person automatically see the ticket if they're the one who opened it or do they need a role?

[gilded verge]

the user who opens the ticket sees it after creation, doesn't need a role 😳

[dense garden]

ok thanks

[iron night]

Gave +1 Rep to @gilded verge

[keen lion]

Are you able to have ticket tool post to a forum style channel?

[glad token]

if i have native discord administrator permission, shouldnt i be able to manage ticket tool completely? or did i miss something here

[rustic gale]

Yes you should. Where are you stuck?

[glad token]

well, i technically have 2 problems:

1. i have said permission for this server, and it hasnt showed on the dashboard in the last hour roughly that its been in the server.

i have refreshed the dash + logged out and back in + cleared cache, none have worked

2. i have this other server i am in/own, and the server name is all messed up

i changed the server name about 4-5 days ago
original name was Shit-eh
new name is Information Station
but for whatever odd reason, they decided to merge together both names

[rustic gale]

Logging out and logging in again means in the dashboard

Not from Discord or anywhere else

(Just in case that's what you did)

Yeah, the name thing is a known error, which should get fixed after you log out and log in again

[glad token]

yeah, i did dashboard log out and in

i know discord wouldnt affect external bot dashboard lol. or at least it was highly doubtful

alright, well i refreshed again. both problems are now fixed 🤔

[rustic gale]

So... you logged out, and logged back in, and both problems remained (at first)?

[glad token]

correct. plus the cache stuff

[rustic gale]

That's weird. But then you pressed F5 and now your server appears and your other server's name is fixed?

[glad token]

that is indeed correct

(the server on the right side is the 1 that originally wasnt showing at all, and as u can see the name is fixed on the other server now as well)

[rustic gale]

Very strange

[rustic gale]

Unfortunately this is not supported yet

[glad token]

yeah, i also found that odd, but hey its fixed now so all good i guess lol

[humble sequoia]

Pop-up Form

A discord Form allows you to let the user answer individual questions in a pop up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options.
In the new pop up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the discord form. This is a discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line and also the option to have the answer required.

Options:

Question Title: Your Question goes here
Question Placeholder: The placeholder text in the input field

Required: If enabled, the user has to answer this question, to submit the form
Multi-Line Input: Allows the user to input multiple lines

Minimum and Maximum Input: Set a minimum and maximum input value for the user

❗Display the answer ❗

To display the answers from the user, you need to go into your Panel Settings > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[keen lion]

So it is supported? ☝️

[lunar solar]

Na forms is supported

Not forums though

Unless you meant forms

[keen lion]

No I meant Discord Forums

I don't see any in this discord for an example, but would be a great feature to add.

A Forum channel integration or for it to generate a thread in a specific channel would be great. New here to just learning what it can do

[jade topaz]

Hey, how do I add a ticket premium to my server?

And I subscribe to the seven free days.

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[gilded verge]

Hey @jade topaz, check

[jade topaz]

K thanks

[gilded verge]

psst... The best thing about the Ticket Tool is that you can use the premium features without inviting a premium bot

[uncut hedge]

$staffapps

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_br: Portuguese
:flag_es: Spanish.

[jade topaz]

How do I settle this?

@gilded verge

[rustic gale]

That is called a multipanel

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[loud hare]

hi guys

when a ticket is made in mys erver right

it goes ontop of the server instead of within the channel

[pale pilot]

@loud hare

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[loud hare]

o=thank u

[halcyon mulch]

Bonjour comment mettre le panneau du ticket en français svp ?

[lunar solar]

By manually translating the messages. Sad, but it's the only option currently

En traduisant manuellement les messages. Triste, mais c'est la seule option actuellement

For the dashboard itself see below

Pour le tableau de bord lui-même voir ci-dessous

[distant vortex]

Hi guys, how do i archive the transcripts into multiple folders?

For example, i have 2 tickets that I would like to close and Save the transcript.
How could I set that:
Ticket 1 goes into Transcript Channel 1
Ticket 2 goes into Transcript Channel 2

Thanks a lot!

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[gilded verge]

Hey @distant vortex, that's simple, just choose another channel for your panels

Wait.... When you say ticket 1 and ticket 2 , do you mean channels or panels?
*I just want to make sure you get the right answer ^^

[distant vortex]

hmmm...i have 1 panel to Create the ticket 😉

Then my team will sort and choose where the tickets will be transcripted. Currently we would like to have 2 channels, Channel A and Channel B for saving transcripts.

Currently we are only able to set `#ticket-transcript' channel as the only channel. Would there be a workaround that once i press Save transcript, it will allow me to select either Channel A or B to save the transcript?

[gilded verge]

hmmm, unfortunately you can't do that but I think I have a different solution 🤔
you can choose not to set the transcription channel but when you want to save the transcription you use the command $transcript #mention-channel 😳

ooo wait, you may have set your default transcription channel but remember to use command $transcript #mention-channel ^^

so for example, by default, all transcripts will be sent to the set channel A, and when you want a given transcription to be sent to another channel, you use the command as shown above 😮

[trail swift]

Please I can’t see my server on the tickettool.xyz I have re login it’s still the same thing
What should I do??

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[fallow ingot]

@trail swift check this out ^^

[jade topaz]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[lunar solar]

Elaborate on close the ticket automatically?

[tender lily]

Hi, where can we buy premium tt bot? I mean the redeem code

[lunar solar]

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

https://tickettool.xyz/subscriptions

https://i.imgur.com/eNjmooc.gif

I'm sorry I still don't follow

[lunar solar]

If you are talking about the redeem system read here:
#🆘│community-support message

[rustic gale]

Do you mean how to make sure a ticket is deleted automatically when it's closed?

[broken thistle]

What is that

[rustic gale]

Update your app

[broken thistle]

Okay

[rustic gale]

In General Options you can disable Two Step Ticket

That will cause tickets to be deleted automatically when closed

[oblique tapir]

how to save transcripts in another channel?

not the ticket

[lunar solar]

Panel Configs --> Settings --> Logging Options - Transcript Channel

Note: To auto save transcripts on ticket close or delete is a premium feature, it's togglable at the end of the same section

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[oblique tapir]

i made it and it's dont transcript tickets in the channel

the bot has premissions to send messages

[lunar solar]

The diamond feature means you require premium, see how it's red

[oblique tapir]

oh

[distant vortex]

you know, this is very helpful! thanks a lot!!!!

Just would like to ask a few questions that i missed out on the FAQ:

1. If i press the Close button on the ticket, the channel is renamed back to its original number, #ticket-0224 for example. Is there a way to prevent this?
2. If i transcript the channel, the file is stored on Ticket Tool server right? Will it be stored indefinitely aka forever?
3. Is there a maximum number of transcripts that I could transcript?

[iron night]

Gave +1 Rep to @gilded verge

[lunar solar]

1. Panel Configs --> Settings --> Ticket Options --> Ticket Closed channel name enter: {ticket.name}
   Note: This is a premium feature

2. No, recommend logging it to Discord so you save all the HTML links. Ticket tool doesn't store them due to privacy:
   Panel Configs --> Settings --> Logging Options --> Transcript Channel
   Note: Auto saving transcripts on close or delete is a premium feature

3. No, the only restriction is up to 1000 messages within a channel is as far back as the transcripting can capture. There is no restriction on how many transcripts you create. (That I am aware of)

[distant vortex]

thanks for the very helpful explaination.

For number 2, i still don't understand. From the FAQ, it says the transcript is made and sent to the transcript channel, its sent as an attachment right? Hence its stored on discord server?

Like, if 3 months down the road, if i would like to download that transcript, will it still be there?

[iron night]

Gave +1 Rep to @lunar solar

[lunar solar]

It's a Discord Embed as seen below, the clickable HTML (highlighted yellow) is forever yes so as long as you have these messages saving to a channel you can review at any time

[distant vortex]

thanks a lot man for the explaination! appreciate it!

[iron night]

Gave +1 Rep to @lunar solar

[zinc tusk]

Is there a way to find out who deleted a ticket?

[tropic topaz]

what library does the Ticket tool use?

[sacred tide]

Any way to know who closed / transcripts a ticket?

[shrewd monolith]

adm I'm in need of help, because there was a break in the account of a help , where = deleted all her items, however, she did not give the account to anyone, waiting for help from this good administration

I'm asking for help because I believe that other people have passed or will go through the same problem

[sacred tide]

@rustic gale

Ofc 🙂

[knotty sky]

Is it possible to create multiple buttons only with the premium version, like here as an example?

[lunar solar]

Na so this is apart of the free version

$help panels

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[lunar solar]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[lunar solar]

REE ignore those

[lunar solar]

Panel Configs --> Settings --> General Options --> Attach Panels (Mutli Panels)

like this:

[sacred tide]

Any way to find out who closed this ticket/transcripts?

@lunar solar pls

[lunar solar]

ahh let me look I don't think so tho

Click on the HTML and open the direct transcript, you are looking for this:

From there do this:

@lunar solar```

[sacred tide]

It shows who closed which then gives only mods an option to actually delete and transcript

Wanna know who deleted and transcript it. The one who closed that we know already

[lunar solar]

Ahh right umm

[scenic plinth]

Unless you had an action log set for that action before it was closed, there is no way to view it after deletion except the closing.

[sacred tide]

Hm how do I set that up then to know who deletes and transcripts?

[lunar solar]

Logging options --> Logging Channel

If you have multiple panels attached to one you will need to setup logging for each individual one

Should look like this:

[sacred tide]

Uhu basically what's the cmds...

[lunar solar]

Commands sorry?

[sacred tide]

We got this.

[scenic plinth]

https://i.imgur.com/IVzso4a.gif

[sacred tide]

What's the command to do that, lol.. oof through dashboard ok

[jade topaz]

can someone tell me how to get channels in a tag response, such as #💬│general-chat

[languid sigil]

Hey, I'm trying to have it when a user opens a ticket they will be met with information about a topic but cannot type in the channel, I then want to give the option to click a button to speak with a support member in that same ticket. I was trying to do this via ticket claiming but cannot seem to get by the Warning: You can't claim your own ticket. issue. Any help or ideas appreciated!
https://i.imgur.com/rep4ONY.png

[cunning cloud]

Is there a way to have the ticket button assign a role to people before/while opening a ticket panel? Sort of like role provisioning + ticket in one?

[brittle locust]

How do you set the bot in a channel ?

[rustic gale]

Not currently. It's being considered for an update

[cunning cloud]

thanks

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

With some work you can set up Sapphire (@obtuse kraken) to both grant the role and create the ticket

You will have to remove the role manually though

[rustic gale]

There's no such functionality available, no. You can suggest it in #🤖│bot-spam using the s!suggest command.

[cunning cloud]

hmm. I wouldn't need to remove it. Basically looking to have it be a 'Rules Acceptance' and 'Open Ticket'.

[rustic gale]

You type <#ID>, where ID is the channel's ID. For example, #🆘│community-support is <#776680605517742090>

[rustic gale]

That's $mp2. You can show $mp as well but that's outdated

[lunar solar]

Ahh cheers

[tribal pewter]

It should have moved the ticket to closed category but it didn't. Do you guys know why?

[rustic gale]

Likely because your closed category is full

$overflow

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[gritty nymph]

my purchase confirmation is taking too long

[rustic gale]

What did you purchase?

[gritty nymph]

a pack of 1 month of felipe mod

they sent the payment method at 1:30 p.m.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[fallow ingot]

@gritty nymph this ^^

[gritty nymph]

ok

but now I just wait then?

[fallow ingot]

I'm not sure.

[gritty nymph]

send me the file

because I've already paid

but ok

thank you

[jade topaz]

Can you guys explain me on how i can post clips like this on a webhook

[lunar solar]

Have a read through this:

#🆘│community-support message

Unfortunately this Discord is specifically reserved for support relating to ticket tool.

You would need to look into other avenues elsewhere to mitigate your problem.

[stuck aspen]

Yeah I know and I am really sorry about it… but I can’t find a server that help me with those things

[silent vine]

بروح اتنايج

[jade topaz]

can it only be done with gifs? i got a clip for 2minutes

[lunar solar]

You can only embed 1 gif at the bottom so no

[jade topaz]

i only have 1 clip

[oak shuttle]

Best bet would be editing and making it shorter so it fits into a gif

[jade topaz]

i see

[oak shuttle]

or just linking a youtube video on the tag

[tribal pewter]

Thank you.

[iron night]

Gave +1 Rep to @rustic gale

[jade topaz]

Is there a way to separate channels without premium

I want my members to know to open the correct ticket category

[keen lion]

So I have a mult question Form in my ticket, but I do not see the answers/questions when someone creates a ticket. What am I missing? I am guessing it is in the Embed Description but I cant figure out what it needs to be to display the info the user typed out.

[humble sequoia]

Pop-up Form

A discord Form allows you to let the user answer individual questions in a pop up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options.
In the new pop up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the discord form. This is a discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line and also the option to have the answer required.

Options:

Question Title: Your Question goes here
Question Placeholder: The placeholder text in the input field

Required: If enabled, the user has to answer this question, to submit the form
Multi-Line Input: Allows the user to input multiple lines

Minimum and Maximum Input: Set a minimum and maximum input value for the user

❗Display the answer ❗

To display the answers from the user, you need to go into your Panel Settings > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[rustic gale]

You can set a different category for each of your panels.

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[sharp rapids]

you dont have permissions to use this

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

hello brother

How to name a ticket with the nickname of the person who created it, not numbers

[humble sequoia]

━━ moved to ticket ━━

[compact tusk]

is the ticket tool broken or is it my server/setup

[rustic gale]

You should include {create.form.1} in the ticket message, not the ticket name

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[compact tusk]

it's in the ticket message also

but either way that naming convention was working before

[rustic gale]

Can you please #🎫│make-a-ticket so we can get this checked out

[compact tusk]

Sure

[scarlet dagger]

Eu quero que vc desbani a minha conta

Quero joga pelo amor de deus

Afz

[blissful token]

hii, i have a question and when i delete a ticket it deletes it but the channel goes to the moderators section, how can i do to delete it at all?

[rustic gale]

@scarlet dagger:

[humble sequoia]

⚠️ Você está no lugar errado

Nós oferecemos suporte para o bot de Discord Ticket Tool, então não podemos ajudá-lo com qualquer outro problema que você tenha.

- Certifique-se de entrar em contato com a equipe de suporte apropriada para solucionar seu problema.

Se você não possui nenhuma dúvida sobre o nosso bot de tickets, por favor feche este ticket.

[rustic gale]

If you delete it and it moves, you're not deleting it, you're closing it

You should see a Ticket Closed message with a few buttons, including one to actually delete the ticket

[blissful token]

ohh yeah when i close it and then as mod i delete it with the buttons but it still moving

[rustic gale]

Ah. It might be a permission issue

#🎫│make-a-ticket so we can get a closer look

[blissful token]

ohh okok thanks

[iron night]

Gave +1 Rep to @rustic gale

[jade topaz]

do you guys know why im getting the Failed: Invalid panel ID "-1" error when trying to send my panel

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[jade topaz]

oh it works lmao

[trail swift]

Still now showing @fallow ingot

[rustic gale]

Type $level in your server in a channel the bot can see

[trail swift]

Permission level is 0
But I have the server administrator of level 4🤷

[rustic gale]

If the bot says your permission level is 0, your permission level is 0 regardless of what you believe about your Administrator permission

Get in touch with the server owner or an actual administrator, and show them this @trail swift

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Sep 14, 2022, 4:39 AM

[keen stump]

Any ideas? 😄

[lunar solar]

The emoji isn't in the server

or it's been deleted

[keen stump]

what emoji ☠️

we didnt delete any emojis and i didnt put any on the form

[lunar solar]

What were you working on when this happened?

[keen stump]

forms

[lunar solar]

Are you sure the emoji is typed correctly?

[humble sequoia]

━━ moved to ticket ━━

[keen stump]

i dont know which emoji it is :/

[valid drum]

hi

aa

Support team?

I want when someone opens a ticket, the bot will tag helpers

[opal cradle]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[opal cradle]

@valid drum ⤴️

[valid drum]

wait what

role name or id of the role.?

[opal cradle]

Both can be used i belive

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[dark bison]

Is there a way we can remove a role automatically after the ticket is closed and moved into a different category ?

[modern summit]

$help

[gilded verge]

#🤖│bot-spam

[jade topaz]

thanks @solid stream

[iron night]

Gave +1 Rep to @solid stream

[rustic gale]

Not currently

[dark bison]

ok thanks

[jade topaz]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[sacred tide]

How do I make a ticket transcript be sent to the one who made.it when we do press "delete" and "transcript"?

[lunar solar]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[lunar solar]

Second last option in logging options

[sacred tide]

We got it saved to a channel, just want it to dm too, thx

[lunar solar]

Note it is a premium feature

[sacred tide]

....😭

So like, to make it dm the person who open the ticket the transcript automatically we gotta get the premium?

[lunar solar]

Ye

[sacred tide]

Damn.

[dusty tinsel]

how do i check my made tickets?

[rustic gale]

Can you explain your question in more detail please?

[dusty tinsel]

so i made a ticket in a different server yesterday, and when i asked for someone to check it earlier today, and they asked me for my ticket number. i hadn't wrote it down because i didn't know that they required the number, but rather assumed they would be able to find it by username. I asked if i should just make another and they didn't reply, so I went to support and it led me here, which brings me to where we are now. In summary, need help finding my ticket numbers or made tickets.🙏

[rustic gale]

Unfortunately, we can't

[dusty tinsel]

Okay, thank you.

[rustic gale]

There's also no reason why they should need the ticket number to check the ticket

Tell them to search your ID: 712775093700395069

If they made a transcript, that search will turn up the transcript

If the ticket hasn't been deleted, that search should turn up your mentions, including those in the ticket

If the ticket was deleted without transcript, then it's simply lost, and having the ticket number wouldn't help anyway

[dusty tinsel]

Okay great, thanks for all the help

[clear dew]

Before i used to have tickets open up around a certain category and now it wont work, im trying to figure out how i set that up again?

[rustic gale]

It stopped working without any change on your part?

[clear dew]

it did yeah but i just fixed it some how, i clicked many buttons

[rustic gale]

Do you have an idea of what buttons you pressed or what settings you changed?

[clear dew]

If i said yes I would be lying

[rustic gale]

Darn

[gentle scroll]

Hey. It's ya boi, Andy. I have a bit of a problem. I've set a role to be pinged in the tickets, but Staff isn't getting pinged nor are they getting the mentioned notification for it

[jade topaz]

i kiinda forgot my prefix

is there any way to see it except for loging to the panel?

[prime fern]

my second servver is not appearing on the website?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[lunar solar]

You actually have to manually write the mention into the ticket message

[deep inlet]

How can I make the ticket when it opens tags a certain rank

ok. i'll wait

[gentle scroll]

I did just that actually {@role name}. They should be getting the mentioned notification when a ticket is open but I'm finding out when it's open the notification settings are default.

[lunar solar]

Is the mention outside of the embed?

Also is it constructing the mention or just appearing as {@rolename}

[scarlet snow]

I was just wondering if there was a way to check how many tickets each of your staff members have claimed

[lunar solar]

I believe this is a planned feature which will be visible on the dashboard but hasn’t been implemented yet

[rustic gale]

You can always mention @pseudo glen (or whichever version works in your server) followed by the command. For example:
@pseudo glen delete
in a ticket channel, to delete the ticket

Thus you can do:
@pseudo glen debug
to show debug information. That will also show you the bot's prefix

[rustic gale]

Can we have a screenshot of the ticket message?

[scarlet snow]

Oh perfect thank you :)

[iron night]

Gave +1 Rep to @lunar solar

[gentle scroll]

No, it's inside the embedded

[lunar solar]

You need to put the mention outside the embed

Mentions within the embeds do not mention the roles or users etc

For example that top line you could have:
Welcome {user} to the verify ticket!

{staff role}
Ticket embed

[rustic gale]

In the Edit Ticket Message menu there's a lot of fields

The topmost one is called Message Text

that's where it has to go if you want a mention to be issued

[gentle scroll]

Okay, gotcha thank you guys for the assist!

[ornate prairie]

Hey, I was just wondering if there was any way to have the transcripts for tickets saved outside of discord or if there was any way to export that info to a separate site like zendesk for instance

[leaden agate]

Is anyone else not able to change their Discord user details in the manage my subscription menu?

[rustic gale]

To change the user, you should create a ticket in #🎫│make-a-ticket to request the change

[rustic gale]

Unfortunately no such feature exists. You could suggest it in #1019685143046279208

[arctic cedar]

Hello, when i tried to do "setup guide" it says "This interaction failed"
Can you help me with that?

[humble sequoia]

━━ moved to ticket ━━

[formal abyss]

Hi everyone. Can someone explain what the purpose is of
"
BOT

Bots ID's Ticket Tool can respond to (Comma separated)
"
It is under Server Configs.

I can't find anything about this in the docs.

[pale pilot]

If you enter the ID of another bot, let's say Dyno, ticket tool will be able to respond to commands, sent with the Dyno bot

[formal abyss]

Is there any documentation how to configure this?

[pale pilot]

I don't think so. But there isn't much to it, other than adding the ID of any bot you like

[formal abyss]

Thanks will try and check how it works..

[iron night]

Gave +1 Rep to @pale pilot

[jade topaz]

I can recommend changing the #🆘│community-support-channel to Discords new "Forum"-chatmode.

[opal cradle]

#💡│suggestions

[sick lichen]

Hey everyone, is it possible via the bot when someone creates a ticket to give him a specific role.

so that he or she can be activated for a voice channel

[dawn sundial]

Hello, I want to know if when an user creates a ticket and fill the form, the answers can be put in an embed in a specific channel after the tickets is closed, between too many options I dont see how to do it. Thanks

[dawn sundial]

if autosave is premium, why it asks the channel transcription. There's no way to save it without premium?
It doesnt work for me when I put the channel, also is not possible to edit the message logs?
Basically I want the bot to put the information from the form on an embed in a channel, not necessary transcription

[rustic gale]

Not possible currently, but you can leave the suggestion in #🤖│bot-spam using the s!suggest command

[rustic gale]

When you close the ticket, a few buttons appear by default, including a Transcript button.

If your tickets are set up to autodelete when closed (i.e. if Two Step Ticket is disabled), then that button won't appear.

You can also use the $transcript command anytime, whether the ticket is open or closed.

[dawn sundial]

perfect, that was the problem, thank you very much

[iron night]

Gave +1 Rep to @rustic gale

[fringe kestrel]

sorry, i have this problem: Failed: Invalid Form Body components[0].components[0].options[1]: The specified option value is already used

how i can fix it?

[rustic gale]

Please open a ticket #🎫│make-a-ticket so we can take a closer look

[chilly pecan]

IDK how to make tickets i mean setup ticket bot

[ornate creek]

Missing Permission

[chilly pecan]

I made server first time, please help

[ornate creek]

@rustic gale @rustic gale

ok

[rustic gale]

You can take a look at the Setup Guide in #📂│information

There's also this

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[ornate creek]

..

[rustic gale]

Type $debug in that channel

[chilly pecan]

Ok

[rustic gale]

Well. You need to give it the permissions it's missing

[ornate creek]

ok

[rustic gale]

Something is removing the permissions at the same time you set them?

[ornate creek]

no

[honest gale]

botu ekleyemiyorum ;(

botu ekleyemiyorum

[rustic gale]

Look in your server's Audit Log

To see what's changing Ticket Tool's permissions

[robust sandal]

I can't add the bot

Turkish (tr) → English (en)

[rustic gale]

https://tickettool.xyz/invite

[hidden briar]

Hello, i need some help

i invited ticket tool to a server i'm working on, but for some reason the server isn't showing up in my 'manage servers' page

it just says 'server not showing up? try relogging' idk what that is tho

[rustic gale]

<@&832847423801262090> Guess who's back

[rustic gale]

There may be various causes for this

[autumn prawn]

A bot premium Not enbaled

[rustic gale]

You can start by typing $level in the server to find out your permission level

If you permission level is 0, that's why

If it's higher, you need to relog

Which means logging out of the dashboard and logging back in

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: you can make as many alts as you want, we'll ban them all
Moderator: @mystic hound

[hidden briar]

oh that worked!

thank you very much

[rustic gale]

Please explain

[covert swallow]

Your mom

[shut bolt]

JAJAJAJAJAJ

[muted marsh]

is there a way to give a role access to manage channels only for tickets (change the name and move them around) without giving them manage channel permission at a server level?

[honest gale]

@rustic gale yaptım ama olmadı

[robust sandal]

@rustic gale I did but it didn't work

Turkish (tr) → English (en)

[rustic gale]

I don't think that's possible given the way Discord permissions work

You can give the role Manage Channels in a specific category though

It will be able to create channels there, and it will be able to move channels (including non-ticket channels) across any categories where it has the permission

You could try also denying it the Manage Channel permission in any channels that you don't want it to be able to move

But i don't know if that will work

Either way, that's not related to Ticket Tool itself

[rustic gale]

What happens when you click the invite link?

[robust sandal]

Davet bağlantısını tıkladığınızda ne olur?

English (en) → Turkish (tr)

[rustic gale]

https://tickettool.xyz/invite

[alpine bluff]

how to create ticket?

Can someone please teach me??

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[jade topaz]

Hey guys, I'm new to ticket tool

I've set up the ticket in a channel but when someone creates a ticket they don't have the permission to view channel, do I just change this in ticket tool permissions?

[muted marsh]

yeah i tried that, giving manage channel in ticket category but it doesnt matter because the ticket tool creates its own permissions when ticket are open

[rustic gale]

By default they should have the View Channel permission. Unless you've specifically changed this permission in Ticket Tool's dashboard, they should have it. Can you see the ticket creator in the right-hand user list?

[rustic gale]

With the beta Panel Configs you should be able to grant Manage Channel to the support team roles.

[placid scaffold]

i need help

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[rain fiber]

hi! is there a way to pin the ticket message when a ticket is created? I want easy access to that msg

please ping if you reply as I dont check servers otherwise

[fallow ingot]

Hi there.

You can find this option under "General Options"

Let me grab you a screenshot, just logging in lol.

Here is what the option looks like for you it would be set to

@rain fiber

[rain fiber]

thanks 😄

[charred lion]

Hi mate!
This is an interesting idea, but just curious, how would I get sapphire to open a ticket?
I believe bots can't read messages from other bots so I assume getting sapphire to simply type out $new <@user> wouldnt work 🤔

[fallow ingot]

We released a feature allowing you to insert the bots ID (in this instance sapphire) which ticket tool will monitor messages from that bot.

does that make sense lol I’m tired :/

[charred lion]

ooo, that helps, saw what you mentioned in server configs.
Thanks a ton!

[rustic gale]

Yep, that's exactly it! Add Sapphire's ID to the Bot field in Server Configs, and set up a command that makes it write $new @wanton heron and grant the role.

There's a user actually called username... 😅

[scenic plinth]

Instead, write $new @wheat tide

Still????

Well, I tried.

[rustic gale]

owo

[wheat tide]

reeeeeeeeeeeeeeeeeeeeeeeeeee

[scenic plinth]

Not my fault

[novel kraken]

Do you need premium for this?

[feral nest]

why is it offline to me?

[rustic gale]

What's your server's ID?

[feral nest]

1007603948615634956

[rustic gale]

Check again now. If it's still not there give it a minute and check one more time

[feral nest]

YES its alive now

Thanks, so what just happen to that sire?

[rustic gale]

I don't really know.

There was a drop a few minutes ago that solved itself, so i guessed this one would solve itself too.

[thin tide]

with premium will i be able to make a drop down for tickets?

[rustic gale]

You can make a dropdown without the need for premium

[marble pine]

Is there a way for me to see who deleted tickets?

[thin tide]

ok ty

[iron night]

Gave +1 Rep to @rustic gale

[lunar solar]

If you have logging setup yes

[muted oriole]

I can't open a ticket

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[gilded verge]

if not work, send panel again

[muted oriole]

Ok tysm

[robust sandal]

se não funcionar, envie painel novamente

English (en) → Portuguese (Portugal) (pt-PT)

[river spear]

Opa queria trocar a senha da minha conta

[robust sandal]

Não posso abrir um bilhete.

English (en) → Portuguese (Portugal) (pt-PT)

[river spear]

Support Server Invite - https://discord.gg/FMKRh8AMja

Vote for Ticket Tool at:
Discords.com & Top.gg

[heavy eagle]

hello

[frozen stag]

hello if the bot was deleted from the server by a dishonest person, can I recover the data?

[heavy eagle]

im not a staff

[frozen stag]

Shit…

hello if the bot was deleted from the server by a dishonest person, can I recover the data?

[rustic gale]

Just invite it again and it will continue to work as normal

No further actions required

(Unless they actually went in the dashboard and deleted the settings before removing the bot)

(In which case, you will have to set it up again from scratch sadly)

[humble sequoia]

━━ moved to ticket ━━

[frozen stag]

Ok thanks you !

[iron night]

Gave +1 Rep to @rustic gale

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[fast pewter]

hey !

i chang the message text and clique on save

but no modification ? someone hava an idea ? thanks ! 🙂 🇫🇷

[rustic gale]

Saving doesn't automatically update the panel message

You should either re-send it (with the green Send button in Panel Configs)

or update it (with the yellow Update Panel button in Panel Options)

[fast pewter]

thans @rustic gale

thanks * i have this when i uptade channel

what is it ?

[rustic gale]

Copy Message Link

Of the panel message

[fast pewter]

:pog:

one last thing plese @rustic gale , where is the exact place for change this embed ? because i am french its difficul for me to find this

sorry for ping

[unborn wedge]

Hi , today the ticket toll suddenly can't close ticket

[rustic gale]

It's here:

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[honest umbra]

my bot isn't listening when I try to run commands, any help would be appreciated

[fallow ingot]

What prefix are you using?

[honest umbra]

I was using $ and that wasn't working, then I changed it to + and that isn't working either

[rustic gale]

You need to do either this

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[rustic gale]

Or this

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[honest umbra]

Thank you!!

[jade topaz]

I bought premium and I can’t get the premium bot to join how can I?

[jade topaz]

Can you help!

?*

[humble sequoia]

━━ moved to ticket ━━

[ember hound]

6$ это 363₽?

[jade topaz]

can i get my premium role back

[fallow ingot]

$pc 317063255480729600

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @neat void. You have now been given the <@&535595160189403136> role!

Found 20 servers in total and 1 with premium and permission

[fallow ingot]

@jade topaz There you go.

[jade topaz]

tyty

[jade topaz]

Where can I review?

[fallow ingot]

#📈│reviews

[thin tide]

it still wont send ..

[radiant geyser]

I send my solona address

[covert swallow]

Looks like you forgot a field

[thin tide]

How do I do that

On the site it said missing perms

[covert swallow]

.....by not filling it out? I'm not really sure how to explain how you forgot to do something

[thin tide]

Where

I filled them all out

[covert swallow]

Whats the server ID

[thin tide]

1020120324483862618

[covert swallow]

Make sure you add a support team role

[thin tide]

I don't got one

[covert swallow]

You need one, otherwise the ticket wont have a staff team to attend to it

You can just use a generic staff role

[thin tide]

I don't and won't have any

[covert swallow]

Do you have an owner role?

[thin tide]

Yes

[covert swallow]

Use that

[thin tide]

Founder we have 2

I did lol

[covert swallow]

I'm looking at your panel right now, you do not have a support team role defined

[thin tide]

ok done

same error

[covert swallow]

Did you hit save?

[thin tide]

yes

[covert swallow]

Try removing the muti panel

[thin tide]

can we talk in dms bc this cooldown is trash

[covert swallow]

As policy we do not allow suport, or any TicketTool related content, in DMs

[thin tide]

can u lower cooldown? its at like 10 rn

[covert swallow]

I cannnot edit permissions

[thin tide]

wdym

[thin tide]

where

[covert swallow]

Youre attaching the panel to itself

General Options

[thin tide]

same eror

crazy all the decnt feature lock behide pay wall

[covert swallow]

Make sure you don't have any forms enabled without content in them

[thin tide]

they all do

[covert swallow]

https://i.imgur.com/S3cH6TS.png

You need values here

[thin tide]

can u show full screen shot or what tab they are under

[covert swallow]

Form editor

[thin tide]

yeah that helps! is it under category or smt?

[covert swallow]

Form options

[covert swallow]

Let me poke around a bit, looks like my end just didnt update right

It very well might be due to you using the beta editor

[thin tide]

i have it its set under defualty

[covert swallow]

Try sending it though the normal Panel Configs

[thin tide]

same error

[covert swallow]

Could you send the error again please?

[thin tide]

in the site it says missing perms

[covert swallow]

Youre definitely missing a field somewhere, we just need to find it

[iron slate]

hi guys i just want to know how can i invite people in a ticket made by someone

[thin tide]

$add user

[iron slate]

thanks

[covert swallow]

Yeah what ghost said, i forgot the command autodeleted

[thin tide]

i remember when this bot was so easy to setup and use

[covert swallow]

The non beta panel configs havent changed

[thin tide]

i had alot more problems with this bot recently

and all decent feature have a pay wall on it

and 6$ a month?!? ot 66 a year lol

[wanton fern]

Hello

[covert swallow]

I have to head out, Drec will be able to help you

[wanton fern]

What's the issue?

lemme read up

[thin tide]

i get this error when i send the panel

[covert swallow]

Form body, missing field

[thin tide]

the site says missing permissions

[wanton fern]

lemme look at it

[thin tide]

u need id?

[wanton fern]

I got it from priz

[thin tide]

1020120324483862618

[wanton fern]

thank u!

[thin tide]

yall hire?

[wanton fern]

I think not rn

[quartz brook]

#leoeodk

[wanton fern]

if you create a fresh, new panel

can you send it to the channel?

[thin tide]

Can u try?

U got panel access lol

[wanton fern]

i can only see, don't have perms to publish

[thin tide]

yes

but i want drop down and custom embed

[wanton fern]

Yes ofc

Can you try to replicate your settings on this new panel but only using the panel configs v1, not the beta v2

[thin tide]

does v1 have drop down?

[rustic gale]

I think it may be because your dropdown menu settings are not set up correctly

[fallow hedge]

How do I set up the tool ticket bot

[rustic gale]

You have only one panel, but two dropdown choices

[thin tide]

how is it not lol?

[wanton fern]

Yeah, under panel options

[thin tide]

i see peopel with 1 panel with 12 drop downs lol

[rustic gale]

Yes, 12 dropdown choices need 12 panels

[thin tide]

well i tried on new panel

[rustic gale]

Basically this is what i think is the problem

Same panel for both choices

Remove one of the choices and try again

[thin tide]

done same error

[wanton fern]

try what outsider said

[jade topaz]

How can i have my admins view tickets automatically

[thin tide]

add support role

[jade topaz]

how

[rustic gale]

Admins should be able to view tickets automatically because admins are able to view all channels no matter what.

If your admins can't see tickets, you don't have admins

[thin tide]

panel config > wanted ticket> settings > general

[jade topaz]

thank you

[iron night]

Gave +1 Rep to @thin tide

[thin tide]

same erorr

[thin tide]

his "admin role" may not have admin perms

[rustic gale]

Hence it's not admin

Anyway. Don't leave these empty

[thin tide]

panel congi v1 btw

[thin tide]

still error

i gotta do my chore brb

[fallow hedge]

How do I set up and have my ticket tools in my channel

[thin tide]

Panel Configs > creat panel > fill out

[fallow hedge]

I did

[thin tide]

so whats the problem?

[fallow hedge]

I need it in my channel

How do I get into the channel I need it in

[thin tide]

click the drop down and click the channel u would like it it then press send

[fallow hedge]

I did

[thin tide]

should work if it has needed perms

[fallow hedge]

It does

[thin tide]

then select channel then press send

[rustic gale]

@thin tide Want to make a ticket so we can take a closer look?

[thin tide]

sure

done

[fallow hedge]

Ty

[thin tide]

you got it to work?

[thin tide]

dont get help from @rustic gale or be prepared when he cuss u out for no response 😉

[past finch]

yo

why server isnt showing up

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[rustic gale]

@past finch Please read the above information carefully

[jade topaz]

what perms do the bot needs for close the ticket? I didn't change anything but I cannot close the ticket due this.

[pale pilot]

@jade topaz it's most likely the manage permission perm

$perms

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[grim bolt]

It does not show my servers

[oblique oxide]

try relogging in

[grim bolt]

still

[oblique oxide]

do you have the bot in your server?

[grim bolt]

yes

in 1 am owner and in other in admin

[wanton stone]

How do I add Ticket Support to my sever?

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[gilded verge]

you mean bot invite? check

[tepid oyster]

how to i set ticket to auto delete again pls?

cant find which part again, 2 of my panels are already dont but 3rd one is not kek

[gilded verge]

#1020426768450080899

I don't understand what you mean

no

so then there is one explanation... someone use Tags

as I mentioned, someone used Tags to post this content

the bot itself does not send any such messages

the bot itself does not send such messages, someone has configured tags, so such messages are sent

could you please provide the id of the server this comes from?

if you are on the tv and you can't do it, please don't waste our time

[rustic gale]

<@&832847423801262090> Guess who's back

[gilded verge]

stop trolling 🙂

stop being mean

stop acting like toxic, please

[jade topaz]

Hello! Weird question but can I ping myself in every open ticket using a command or if there is a function in dashboard? Can't find anything on website and it's very specific! 😂

[pale pilot]

You can ping yourself in the ticket message. The format is <@ID>, where you just replace the ID with your User ID

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[pale pilot]

Or you can ping a role

[jade topaz]

Ok, how about all currently open tickets I mean? Can do that for future tickets but only wanting to ping for ones that are already open

[tranquil crater]

هه

[rustic gale]

What...

... no, there's no such thing, nope

[tepid oyster]

hello guys, as previous question, where is the setting to make the transcripted ticket to auto delete? thanks

[rustic gale]

Please clarify what you need?

[tepid oyster]

ok, so i close the ticket, i made it auto transcript, (tho i forgot where i clicked that button), but i want it to auto delete as well. I made it in my other panels, this one im missing, wait ill try to record

https://www.loom.com/share/177215aa9a6045fb97aefdc1c177ea1b

ok this one it auto deletes the ticket

https://www.loom.com/share/065327b4e6f442af954197afa2614bfb but this one needs manual delete. forgot how i need to

[rustic gale]

General Options -> Two Step Ticket

If it's disabled, the ticket autodeletes when closed

If it's enabled, the Delete button appears

[tepid oyster]

ow oke thanks ❤️

[sage granite]

hello?

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[sage granite]

i need help because yesterday my car on the chienmsee server was smashed in a river by serverlag and i didn´t get is out yet is there maybe a way to get it back please

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[quiet cape]

Comment on fais un ticket sur son serveur

Un

[fast pewter]

hey ! I would like to do exactly this same type of role attribution presentation on my discord (with age, country, relationship status..) do you have a link or a video tutorial explaining this

[rustic gale]

That's a custom instance of Sapphire

It's a different bot. @obtuse kraken

You can check out their website and their support server

[fast pewter]

thanks Outsider ! 🙂

[rustic gale]

<@&832847423801262090> Guess who's back

[covert swallow]

Someone

[glad cloak]

Tv guy?

[rustic gale]

Yep

[glad cloak]

Yikes! Sorry everyone I haven’t been much help! A lot of stuff is going down on my other server I work for. Taking most of my attention atm.

[potent pilot]

So I am trying to send my first ticket over to create a panel and I am getting an error that says:

"Failed to send, Run $debug in the channel to check for errors."

[humble sequoia]

━━ moved to ticket ━━

[remote canyon]

hi, is it possible to make the tickets spawn in a specific category?

[pale pilot]

@jade topaz you can create a second server, invite ticket tool and then use the backup and restore feature to transfer tags and panels. You can then replace it. There is no other way currently

[pale pilot]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[pale pilot]

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

Examples:

Server ID: $id ➝ 509192800865353738
Roles: $id @Role ➝ @humble sequoia
Channel: $id #channel ➝ #🤖│bot-spam
User: $id @user ➝ @copper owl
Emoji: $id ➝ ![ttonline](https://cdn.discordapp.com/emojis/818757771310792704.webp?size=128 "ttonline")

[pale pilot]

Oh...

Please just stay away from this server... Make something better out of your life

[remote canyon]

can i have multiple buttons for different kinds of tickets?

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[gilded verge]

yup, check

[remote canyon]

ty

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge