🆘│community-support

[gray lantern]

so when a ticket is made it goes into the category

[buoyant monolith]

Alright, thanks.

[iron night]

Gave +1 Rep to @gilded verge

[rustic gale]

The next time the count is calculated it will fix itself.

[buoyant monolith]

When someone opens a ticket, it goes to the top category. How do I keep it in what category I want it to be sent in?

[buoyant monolith]

Asking how to do this.

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[gilded verge]

Check

[buoyant monolith]

Thank you!

[iron night]

Gave +1 Rep to @gilded verge

[swift hill]

How do i ping a role in a ticket when it is opened

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[gilded verge]

and put mention to Message Text

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[buoyant monolith]

How did you do that? How did you do the box around message text?

[gilded verge]

example of text

example of text
Check screenshot:

`

[buoyant monolith]

Oh okay, thanks.

[iron night]

Gave +1 Rep to @gilded verge

[upbeat marlin]

hi is there a way to add a staff role that can view tickets but not type in them?

[gilded verge]

Hey, sure! Dashboard->Panel Configs->Panel Settings->Expand General Options->to Support Team Roles add your staff role->Save->then Expand Permission Options->Support Team Opened Permissions->screenshot->Save

[upbeat marlin]

great, thank you

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[molten pond]

Is there a way only to let staff close or delete the ticket

[gilded verge]

Sure, but do you mean when your staff use the $close / $delete command or the button after opening a ticket?

[molten pond]

Yes

[gilded verge]

so both?

[molten pond]

Yes

[gilded verge]

1. Dashboard->Command Configs->choose command->click Settings->mark Support team only->Save
   Example:

2. Dashboard->Panel Configs->Panel Settings->Expand Button Options->choose button->click Settings->screenshot

oh wait! but you must add your support role in General Options 😳

[molten pond]

No wonder it wasn't working

Tysm @gilded verge

How do I give people rep points

[gilded verge]

you can only do this if someone helps you with something related to the TT bot, so just use:
Example:
thanks @user-mention
tysm @user-mention
thanks (with reply and ping instead of mention)
or
go to #🤖│bot-spam and use /giverep user

[lost spruce]

Hello I keep getting invalid form body when clicking the envelope to submit a ticket

[gilded verge]

Hey, could you show screenshot please?

[lost spruce]

What do you need a screenshot of

[gilded verge]

of this error

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[lost spruce]

Yup I see I needed an update lol

Thank you, it said it failed but then created the ticket. So I sincerely appreciate your help.

[gilded verge]

You're welcome 😊

[kindred coyote]

Hi, I just updated to premium and was wondering i there's a good way to migrate existing (free based) tickets to the new premium bot?

[buoyant monolith]

How do you get a channel ID?

[humble sequoia]

Solved in another channel.

[gilded verge]

with TT, use command $id #channel-mention
Example:

$id #🆘│community-support

ou... wait 🤔

[buoyant monolith]

Something wrong?

[gilded verge]

i think so... okay, nvm, please enable developer mode

[humble sequoia]

How to turn on developer mode

To enable developer mode do the following:

[:desktop: PC] go to Settings ➞ Advanced ➞ Developer mode
[:mobile_phone: Mobile] go to Settings ➞ Appearance ➞ Developer mode

Developer Mode allows you to get the ID of any channel, user, role, or server.
VIA the ID, you can use them with <> alongside their corresponding format to mention a channel/role/user...
They're mostly used to mention channels, users, or roles in Embeds

Formats

Channels: <#ID> ➝ #🤖│bot-spam
Users: <@ID> ➝ @humble sequoia
Roles: <@&ID> ➝ <@&642118166243311646>

[buoyant monolith]

Alright.

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

Examples:

Server ID: $id ➝ 509192800865353738
Roles: $id @Role ➝ @humble sequoia
Channel: $id #channel ➝ #🤖│bot-spam
User: $id @user ➝ @copper owl
Emoji: $id ➝ ![ttonline](https://cdn.discordapp.com/emojis/818757771310792704.webp?size=128 "ttonline")

[gilded verge]

there you are 😂 ... please check @buoyant monolith 😅

[buoyant monolith]

Okay, thank you lol.

[iron night]

Gave +1 Rep to @gilded verge

[glossy pivot]

didnt understand

[gilded verge]

Please ~~explain ~~ describe your problem with Ticket Tool bot

[glossy pivot]

i want do a ticket tools bot and idk can i do

in my server

can u do

[obtuse kraken]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[gilded verge]

or check video tutorial

[north vine]

How do I make two buttons for the create a ticket thing

[humble sequoia]

Multipanels

Multipanels are panels with multiple buttons attached to them.

How to create a Multipanel

All users can combine multiple panels into one multipanel!

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

You can also watch this video tutorial.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[gilded verge]

@north vine, check

[fierce furnace]

hi I get this interaction failed message. I just installed ticket tool.
I don't know what to do...

[subtle fulcrum]

give the bot perms

[fierce furnace]

I give permission.
is there any permission list I need to give?

[gilded verge]

$perms

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[subtle fulcrum]

Give it admin, will be best bet

[fierce furnace]

thanks!

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

since this is not a screenshot from the phone, there is probably something wrong with the panel. Try to create a new panel and send it to the channel

[fierce furnace]

I have give all permission listed above and delete panel and recreated new panel but still not working...
is there any other things I can try?

[thorny sentinel]

Please attach the tester roll.

[rich cradle]

good afternoon, I added a bot to the server and I want to configure it, but the window with all the servers of that server is not there.

[humble sequoia]

━━ moved to ticket ━━

[half wyvern]

Yes I need help ticket tool is not working on one of the severs I work in do we know why?

[half wyvern]

Ye but everything is up and running

[main pendant]

Guys I relogged in many times but I still can't find the option to manage ticket tool in one of the servers in which I am mod. Any solutions?

[fierce furnace]

now my bot is working well! I don't know why....
anyway, good it is working now!

[real marlin]

Maybe because on the dashboard your role is not authorized to access dashboard.

Ask the administrator to check if the role is on the dashboard, if not ask him to add it.

[main pendant]

I'm the one who added it tho

[real marlin]

Can you please do $level on your discord?

You need at least one of this to access the dashboard

1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard access (Level: 2)

[jade topaz]

is it possible to make it when you click transcript button it sends the transcript to a specific channel?

[humble crow]

Hello can i delete all the tickets at one time?

[rustic gale]

Take a look at this

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[rustic gale]

You can (and should!!!!!) choose a transcript channel there.

It's in Logging Options

[rustic gale]

This hasn't been done because such a feature would hit Discord rate limits very easily.

Go ticket by ticket and use the $delete command in each of them instead.

[main pendant]

I'm sorry how do I do that

[abstract ermine]

Yo

[polar lagoon]

why I can't see my server in the dashboard?

[abstract ermine]

/msg user:@fallow quarry message: nique ta mere

[rustic gale]

@polar lagoon

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[polar lagoon]

thx

[willow remnant]

Hi

I cant get any discount

[real marlin]

You can write that on a channel that you and the bot have permission.

[main pendant]

It worked thanksss

What permission is needed to get lvl 2?

[real marlin]

Yes, level 2 is the minimum to access the dashboard

[main pendant]

Do I need manage server permission or something on my role to get lvl 2?

[real marlin]

No, the people that have access to the dashboard can add your role in Server Configs - Dashboard Roles (this on the dashboard of the ticket tool)

[main pendant]

Oh ok

Thanks

[real marlin]

No problem, if you need more help do not hesitate to ask or open a ticket here #🎫│make-a-ticket

[onyx zephyr]

Hey with premium can I remove the tickettool branding?

[quasi cliff]

Which one? The footer?

[onyx zephyr]

yeah all of it

[quasi cliff]

You can customise the complete embed / normal message

Bot's pfp/status will remain same. Nickname can be changed

[onyx zephyr]

Ok but can't customize the name here on the bot?

[quasi cliff]

You can change the nickname

[onyx zephyr]

ok cool thanks

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Buttons
Direct Messages
Ticket Automation
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[quasi cliff]

More perks^

[pastel sequoia]

.

[jade topaz]

https://prnt.sc/nZ8ANoGx9wDj

[jade topaz]

@clever charm

[magic cosmos]

Can I get aimbot#

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[night olive]

How do I set up ticket tool in my server for like reports

[obtuse kraken]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[gilded verge]

or check video tutorial

[night olive]

Do I have to pay to use ticket tool in my server

[gilded verge]

nope

[night olive]

Sweet thanks

[gilded verge]

i mean ofc you can for premium features but not required 😊

[fallow quarry]

do would i set up the bi lingual buttons like what u lads have?

[covert swallow]

That would be done through multipanels, check the guide below

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[jade topaz]

How do I make the bot change the name of the ticket automatically?

[quasi cliff]

That's a premium feature

[jade topaz]

i have it

but how

[quasi cliff]

https://i.imgur.com/ja6fhzr.gif

[jade topaz]

ok thx pro

i have another question how to rename it to the name of the user who open the ticket automatic?

@quasi cliff sorry for mention

[real marlin]

You can use {author.name} in the ticket name, you can also check all the variables:

{server.name} -The server name
{server.id} -The server id

{channel} -The #channel for channel
{channel.name} -The channel name this message is used in/from
{channel.id}-The channel id

{author} -The users @.-.User
{author.name} -The users username
{author.id} -The id of the user
{author.nickname} -The users nickname (if set)
{author.icon} -The url for the users icon
{author.tag} -The users tag
{author.full} -The users username and usertag combined

{panel.count} -The current count for tickets
{panel.name} -The panels name
{panel.ticketLimit} -The current ticket limit

{ticket} -The #channel for the ticket you created
{ticket.id} -The channel id for the ticket you created
{ticket.name} -The tickets name

{ticket.user} -The @.-.User who is assigned to the Ticket
{ticket.user.name} -The username of the user who is assigned to the Ticket
{ticket.user.id}
{ticket.user.nickname} -The nickname of the user who is assigned to the Ticket (if set)
{ticket.user.icon} -The url for the users icon
{ticket.user.tag} -The tag of the user who is assigned to the Ticket
{ticket.user.full} -The users username and usertag combined

{time} -Sends the current unix time in seconds. Optinally add or remove seconds {time+43200} / {time-43200}.
{@role name} or {role ID} -The role name you want to mention (role names are case sensitive.)

[real marlin]

To check the variables anytime you can check on Dashboard - Panel configs - Settings of a panel that you have - Supported Variables

[jade topaz]

ok

[jade topaz]

Guys how can i get tickets like this

Because mine looks like that…

I think, in the Dashboard you can adjust the Buttons, but I am not shure if you can add more buttons

[fallow quarry]

curious

how do i add someone to a ticket when it wont let me ping them in the ticket to add them?

[real marlin]

You need to use Multipanel

[jade topaz]

How?

[fallow quarry]

he already sent links fam

[fallow quarry]

this 1

[fallow quarry]

please help someone xD

[real marlin]

This may help you https://www.youtube.com/watch?v=iybEh346Bz4

[jade topaz]

Thank you, have a good day

[iron night]

Gave +1 Rep to @real marlin

[fallow quarry]

how do i add someone to a ticket via text commands when it wont let me ping them in the ticket to add them?

is there a permission or setting im missing somewhere?

[real marlin]

You can so it $add [Username]

[fallow quarry]

i just realised that as long as i write the name correct its fine as it wont let me @mention them if they arent even in the channel

[fallow quarry]

thank you

[iron night]

Gave +1 Rep to @real marlin

[real marlin]

Yap discord only allows to ping people that can see the channel, so you need to add them to the ticket.

[fallow quarry]

cheers bud

thanks again @real marlin

bot told me to ping u

sorry g

[real marlin]

No problem, yeah I saw.

If something happens for pinging me I know that the bot told you to ping you.

So no issues 😄

[fallow quarry]

Missing required option: [User/Role] (optional channel)

[quasi cliff]

Try using user id

[fallow quarry]

i forgot the @.....

🤦‍♂️

[real marlin]

Ahahahah it can happen

An example is $add @real marlin (using the DoctorSneaky#5904)

[glad coral]

what do i do

[gilded verge]

you've opened a ticket so please wait there 😐

[glad coral]

ok

[radiant monolith]

Hi hmm does anyone know how to check ticket log?

[real marlin]

Dashboard history on your dashboard of the bot.

[radiant monolith]

Is it possible to check the histories message even the ticket closed?

[real marlin]

If not deleted you can still check the ticket channel, or you can use the transcript but they are premium features.

[radiant monolith]

Ohh I see, thanks for answering! 🥰

[white lodge]

Hoe do i ck my character an start over?

[small radish]

Hi

[real marlin]

I have already explain you over a ticket that this is not the correct support, please contact the correct server/game support staff.

[verbal eagle]

Is it possible to disable HTML file attachment in a Transcript message?

[jade topaz]

@real marlin

i need help, the server wont show up on the dashboard?

[gilded verge]

yup, go to Dashboard->Panel Configs->Panel Settings->Expand Logging Options->Edit Transcript Message->scroll down and select the red button above the link text

[real marlin]

Please do $level on your discord server

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[real marlin]

Please check the message from above.

[verbal eagle]

This link must remain. I wrote about the file, not about the link

[gilded verge]

okay, so i misunderstood... but as far as i know you can't remove it but i could be wrong

[rustic gale]

You can't remove that. That file is the transcript

You can't remove that any more than you can play football without a ball

[jade topaz]

Fixed thanks!

[sick sage]

hi guys

why when i invite the ticket tool bot it joins the normal one

and i already activated the premium for 15 days

[jade topaz]

Hey My Server wont show in my Dashboard 😄

Any Help ?

[sick sage]

its a temp bug it will be fixed in a few minutes

[quasi cliff]

Relogging

[quasi cliff]

15d with key?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[sick sage]

yes sir

[quasi cliff]

[coral latch]

hello! is @stark rune available to add into servers? i was hoping to utilise a similar set up to #📌│automated-support. thank you!

[iron night]

Gave +1 Rep to @stark rune

[craggy geyser]

It's a.... (doctor you were typing first)

[real marlin]

Go ahead

[craggy geyser]

It's a custom version of @obtuse kraken which is a free bot itself. You can't add the TT branded one to servers

However what we have in #📌│automated-support will be possible using Ticket Tool following the major update in the works

[coral latch]

thanks so much, i appreciate the feedback. is there a timeline with the TT update?

[craggy geyser]

It's in alpha testing right now. No eta for release

[coral latch]

no problem. i appreciate the help. thanks @craggy geyser and @real marlin.

[iron night]

Gave +1 Rep to @craggy geyser

[real marlin]

I love when I don't do anything and people still say thanks 😄

[iron night]

Gave +1 Rep to @coral latch

[proper coral]

I won a place on the WL but the bot prevents me from joining the server. I have tried using a different account and that seems to work. Does anyone know what I can do please?

This is the server I am trying to join

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[real marlin]

Please check the message above.

[jade topaz]

@pale pilot why was I warned

Shut up

[pale pilot]

maybe because you pinged support..

[grizzled badge]

has there been an update to the bot and/or discord, allowing transcripts to now save images?

i just want to check before telling my staff its ok to not save the images manually 😅

[humble sequoia]

Attachments not being accessible

At the beginning of May 2022, Discord changed the way they store their deleted files, before this update, files could be accessible for up to 30 days after which they would get erased entirely from the Cloudflare cache. Now the files, including images, aren't accessible since they are deleted, which is why premium users [embed up to 8mb](#📣│bot-news message) worth of pictures within transcripts.

In the major update that's being worked on the developer is looking forward to implementing a better solution to this inconvenience in order for images to be saved, at least for a temporal way.

[slender minnow]

@grizzled badge

An experimental fix has been implemented for premium servers.

[grizzled badge]

if you go from premium to not premium, do you lose images saved in transcripts from when you were premium?

[stuck flax]

I keep getting access issue when I click on the ticket

is there something I'm missing?

also tickets channels keep appearing at top of discord

could I make them appear below the ticket channel?

[gilded verge]

Hey, could you please show the screenshot?

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[gilded verge]

i mean if you have an error or something 😳

[stuck flax]

yes give me a second I need to delete my pannel because my ticket limit has been reached

[gilded verge]

you don't need to delete the panel ^-^ unless you meant opened ticket 😄

[floral cedar]

،

[gilded verge]

oh....

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[stuck flax]

won't let me delete tickets either for some reason

[gilded verge]

could you show it too?

[stuck flax]

well it creates the channel but it doesn't give me the option to close the ticket

but I am admin

maybe that's messing it up

[gilded verge]

but you get some error, is there no button or something else?

[stuck flax]

yeah I don't see the button to delete the ticket

or close it

[gilded verge]

oh, that is, someone had to turn off 😅 please wait...

Dashboard->Panel Configs->Panel Settings->Expand Button Options->now for example: Close Ticket Settings->Enable Button to
Like this:

remember that you can also use the command $close ^-^ (Command Configs)

[stuck flax]

I tried to use that command but I wouldn't close the ticket

it didn't do anything

let me do his option

[gilded verge]

the new settings apply to new tickets

[stuck flax]

do you know about the "missing access" error @gilded verge

sorry

[gilded verge]

it looks like the bot does not have either permission or no channel access, uhm... please go to your server and use $debug, then send link from bot, Example:

[gilded verge]

oh... do you see the ❌ mark somewhere?

[stuck flax]

Read channel

[gilded verge]

yup

[stuck flax]

you need the link

[gilded verge]

a link would be fine but a screenshot might be too 😄

[stuck flax]

hahaah ok cool

[gilded verge]

so... please go to your server settings -> roles -> Ticket Tool -> add View Channels

[stuck flax]

ok thanks. last question...do all ticket channels go to the top of the discord?

[iron night]

Gave +1 Rep to @gilded verge

[stuck flax]

by the way thanks for all your help

[gilded verge]

if you don't configure the category, then yes 😳

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[stuck flax]

thanks man

[gilded verge]

Anything else I can help? If no, have a good day 😊

[stuck flax]

I think this has it

thanks again

Thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[humble sequoia]

Multipanels

Multipanels are panels with multiple buttons attached to them.

How to create a Multipanel

All users can combine multiple panels into one multipanel!

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

You can also watch this video tutorial.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[real marlin]

Or if you don't like to read: https://www.youtube.com/watch?v=iybEh346Bz4

[plain egret]

ok

[gilded verge]

whitelabels are planned so currently you can't

[proper coral]

What message should I check? Thanks 😀

[iron night]

Gave +1 Rep to @humble sequoia

[proper coral]

What message?

[scenic plinth]

This one.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[real marlin]

This one above

[proper coral]

That was my message? Attaching an image of the verification process and how it wasn't working?

[real marlin]

You are in the wrong discord, we only provide help for @humble sequoia and @pseudo glen. Everything else is out of our scope.

[honest rune]

Hi

I will use the ticket tool on my own server, but I only want the role I specified to open a ticket, how can I do that?

@scenic plinth @weak oasis @safe prairie

[real marlin]

Hey, first I would like to refer you to #📂│information so you can read our rules, second you can do it on the dashboard - panel configs - settings of the panel you wish to make that option - Button options - Settings of Create a button - Allowed or Disabled roles.

[honest rune]

thanks

[iron night]

Gave +1 Rep to @real marlin

[proper coral]

Aha, okay . Thank you for letting me know! 😀

[iron night]

Gave +1 Rep to @real marlin

[jade topaz]

how to setup

[obtuse kraken]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[gilded verge]

@jade topaz, or check

[stone sand]

Hello guys, whenever an user closed a ticket he/she still able to see message history. But I also uncheck that option in the settings. How can it be possible?

[gilded verge]

Hey, I don't think there are too strong permissions in his roles, but I'm going to ask you a few things to be sure.

1. Please go to Panel Configs->Panel Settings->Expand General Options->send screenshot from this section (i need to see Support Team Roles and Additional Roles)
2. Expand Permission Options->Edit User Closed Permissions->send screenshot from this section->Edit Additional Roles Closed Permissions->send screenshot from this section
3. Does the user have a role that was added to the Support Team Roles or the Additional Roles?
4. After saving the settings, was a new ticket created to check that it works?

[stone sand]

Answer of the 3rd question is: No, they don't have any support team roles.

[gilded verge]

4. After saving the settings, was a new ticket created to check that it works? 😳

[stone sand]

Didn't get that question but still able to create ticket/problem is continues

For example: The ticket has closed, he can still see the channel and messages. Just can't send any message after closed.

I want to make them not to see the channel history, but cannot do that

[gilded verge]

I also have another question ... Have you used the View As Role? 🤔

[stone sand]

No, I didn't but we're making live test with them in the voice channel. They say "I can still see the thread", also I see them right sidebar on the discord

[gilded verge]

How many panels do you have?

[stone sand]

Only one

If you don't mind you can come and see by yourself in our server? Would you come?

[gilded verge]

If you agree to send me a invite
link to your server in a private message, I can create a ticket on your server and maybe then we can see what is going on there. What do you think about it?

oh 😂

[stone sand]

😄

[gilded verge]

https://cdn.discordapp.com/attachments/979861967936290816/979874986946875412/Panel_Permissions.mp4

https://cdn.discordapp.com/attachments/979861967936290816/979875252433731605/Ticket_Tool_Discord_role_perms.mp4

[gilded verge]

@stone sand

+this:

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[gilded verge]

Problem: Error/bug with the first panel. Solved after creating a new panel. The first panel was not working as it should, deleted.

[nocturne pier]

Anyone know what this means?

[quasi cliff]

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[quasi cliff]

[nocturne pier]

Thanks! I increased the limit but I’m still receiving the same error message

[iron night]

Gave +1 Rep to @quasi cliff

[quasi cliff]

Is it a different error message?

[humble sequoia]

Global Ticket Limit

Unlike the regular Ticket Limit, the global limit will limit the amount of tickets a user can create at the same time for ALL Panels. When a ticket is closed again, the limit resets for that user.

To customize it head over to your Dashboard ➞ Server Configs ➞ Global Ticket Limit

Note:
This is not a limit for how many tickets a user can open at all times or how many tickets you can have open on the server in total. This is just a limit per user for open tickets.

[nocturne pier]

No it’s the same one

[quasi cliff]

Check if you changed the limit for same panel

[quasi cliff]

Or if you added Global limit

[nocturne pier]

The only way I was able to open another ticket was by closing a previous one

[quasi cliff]

That shouldn't happen if you increased the limit

[jade topaz]

Hi

getting the premium ticket tool bot, would that allow me to customise the bot itself to make it stand-out less and be more 'my server design' orientated?

i.e profile picture change, name change and or imbedded message change.

[real marlin]

Not at the moment, but we are working on that.

[jade topaz]

👀 awesome

[real marlin]

The name change you can do it on the server.

But the picture currently is not available that option.

However the premium you can do more customization and automation with your tickets.

[jade topaz]

Sound's good, thanks for the quick and efficient reply :).

[iron night]

Gave +1 Rep to @real marlin

[real marlin]

No problem, if you have any question just ask or feel free to open a ticket here: #🎫│make-a-ticket

[jade topaz]

🙌 will do, thanks once again.

[thorn root]

Gm guys

What do I change to make a ticket open in a channel and not at the top of our discord?

[real marlin]

You have open a ticket one support staff will be with you in a moment.

[thorn root]

Ty

[iron night]

Gave +1 Rep to @real marlin

[jade topaz]

how do i make it so that the ticket is created on a certain category on my server?

[humble sequoia]

━━ moved to ticket ━━

[velvet blade]

How can I get ticket tool premium??

[covert swallow]

You can purchase it, boost this server twice, or win it an event

[kind fjord]

once a ticket is delted is it gone forever

[jade topaz]

I need help by my server i cant create a ticket

[gilded verge]

you opened the ticket, wait there for help 😕

[jade topaz]

Its to long

I wait 1hour already

Can i ping?

[real marlin]

Here is your ticket man?

where*

[jade topaz]

Uhm im german

[scenic plinth]

Wait for someone to respond to you, some people are either asleep or cannot respond to you, especially with limited available German Support.

[real marlin]

So yeah, if you go to german it will take more time.

Not so many people speak german.

[jade topaz]

I do englisch

[real marlin]

I am taking breakfast if nobody takes it I will be with you in 15m

[jade topaz]

Okay thanks 🙂

[edgy aspen]

Anyone can help me

I cant find the other server

Im trying to relogging

But it didn't work

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[edgy aspen]

Thankyouu!!

[gilded verge]

😊

[past heart]

@gilded verge i have a question

[gilded verge]

why me?

[past heart]

Can anyone tell me how to add user name of the user who claimed the ticket for example i created the ticket and my friend claimed it i need like this in my claim message embed

aoiyah#1111 is the ocm staff

it should come the ticket claimer name

[gilded verge]

Okay, then first: rule 4 on #📂│information

but about your question: just use variable {user} in Claimed Message

[past heart]

i've read them

but i need ticket claimer tag for example aoiyah#1111 in footer

[gilded verge]

oh

wait 🤔

[gilded verge]

{author.tag}

[past heart]

its the only tag coming

[real marlin]

Btw the claimed embed settings are premium.

[past heart]

not name

[past heart]

Ye i have premium

[gilded verge]

okay so try {author.nickname}{author.tag} -like i wrote here

[real marlin]

{author.nickname} should make it if I am not wrong

[past heart]

Ye thanks for that but how to put avatar

[scenic sierra]

°-°

[past heart]

claimer avatar

[gilded verge]

okay, please check Supported Variables

[real marlin]

{author.icon}

As @gilded verge said also Supported Variables have all answers, its just a matter of try and if fails try again.

[past heart]

Thank you!

[light phoenix]

The dashboard doesnt show any exsisting server?s when i use it for 1 and am trying to set it up for one any reason why its doing that

like its showing nothing 😦

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[real marlin]

check

[light phoenix]

got it now thanks!

[versed isle]

Hi, im trying to make my ticket tool custom with an embedd message that includes a logo on the top right and a banner below. I have bought the premium and not sure how to do it

[real marlin]

You have opened a ticket already, someone will be with you in a moment.

[versed isle]

Thanks boss

[clever summit]

why are the perms not working anymore

what did you guys do

1,5 years no problems

[real marlin]

Care to say what permissions?

[clever summit]

in the ticket

before I closed the ticket staff and members were not able anymore to see the ticket

now, without changing anything, they still can see it

[versed isle]

can somebody tell me which section in the ticket website i can create something that looks like this?

[gilded verge]

Your message wasn't right, so please be nice. I mean, don't blame others if you haven't checked yourself what caused the change or who did it 🤨

I have a recommendation: Try to create a completely new panel and make the same settings as in the previous panel, send panel to the channel and check if it is the same problem. Let me know 😉

[clever summit]

I did nothing so I asked you

[gilded verge]

Staff doesn't change anything in other servers so make sure someone else on your server hasn't changed it

[clever summit]

nobody has perms and I already checked the perms

something is wrong with the bot

[gilded verge]

I'm sure everything works as it should. As I wrote.:

Try to create a completely new panel and make the same settings as in the previous panel, send panel to the channel and check if it is the same problem.

[clever summit]

...

[gilded verge]

I don't know if you did it so I repeated what I wrote about

[clever summit]

I dont want to

🥲

[quasi cliff]

Hey, please send Server ID

[rich crag]

Hi everyone!!! I'm having a trouble about my client sending me an attachment (he's not able to), can someone help me? ehehhe

[snow fable]

How do i remove the ticket tool from my server

@wanton fern

Okay sorry

[wanton fern]

💀👆

You can just kick the bot

[snow fable]

How though

[wanton fern]

Right click the bot

Then “kick”

[snow fable]

DONE

!thanks

[wanton fern]

[slender minnow]

Hello htaelee, can you please ensure that under User Open Ticket Permissions (Found under permission option of your respective panel config) the perm to send attachements is marked with a

[clever summit]

nope

they are still there after I closed it

and so on

[real marlin]

Dashboard - Panel Configs - Settings of the Panel - Button Option - Create a ticket settings - Enable Button

[woeful mortar]

I did

[real marlin]

send the panel again to the server.

[woeful mortar]

Wdym

[real marlin]

$help send

[humble sequoia]

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

[real marlin]

@woeful mortar this above

[gilded verge]

let's see 🤔
Okay, so if I understand correctly, you wouldn't want your support team to have access to the ticket after closing, right?

[clever summit]

Yes

So i can save transcript

[gilded verge]

Let's check something... please go to your server settings, then to the role that you added to the panel as support team roles, then in the role permissions go to the bottom and make sure that the role does not have administrator permission, because if this role has an administrator, it explains a lot, but if he doesn't have this permission, let me know 🤔

[last sleet]

hey, how do i put a user or tag in the ticket?
(i tried putting but it didnt pinged the person)

im confuse since im new in using this

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[last sleet]

Okay thank you :D

[gilded verge]

you can also check Supported Variables in panel settings 😊

@clever summit, We can try something else 😮
Create a completely new panel, add your support roles to the panel as in the previous panel and save the settings. Then expand "Permission Options" but change the permissions to those shown in the video below and then test.

[split mortar]

Hi. I feel like this would be a frequently asked question, but a search isn't finding it mentioned anywhere.

Does Ticket Tool support application commands (i.e. the built-in Discord mechanism where commands start with /) rather than comments-as-commands yet?

If so, is some action required to enable them on existing servers?
If not, does the bot have special permission from Discord to continue working after the end of this month, when it presumably loses access to the "message content intent"?

[gilded verge]

Ticket Tool will soon be moving to Slash Commands
#💡│suggestions message
Hey, but as far I know, there is no ETA 😳
I don't know the answer to your next questions, so I'm sorry 🥺

[split mortar]

"Soon" 4 days ago, with 13 days to go. Gonna be tight! Not much overlap between the two systems for re-training staff. 😬

(And why is everyone here calling them "slash commands" not "application commands"? That explains why I didn't find the existing conversation. Whoops.)

[fallow ingot]

I’ve only ever heard slash commands, never heard anyone call them application commands. I guess you make a good point tho.

[gilded verge]

they probably use from Scopes 😁

[fallow ingot]

Hmm

[split mortar]

"Application Commands" is the official term. For example: https://discord.com/developers/docs/tutorials/upgrading-to-application-commands and:

(And, actually, it would be really nice if Ticket Tool did use application commands to the fullest. It would be lovely if I could pull a user into a ticket by right-clicking their name and picking the appropriate menu option.)

[rustic gale]

This is worth leaving a suggestion about.

[split mortar]

Done.

[waxen crest]

How to you close a ticket with a reason

[opaque dirge]

.

[quasi cliff]

Simple use $close reason

[opaque dirge]

Lol

[pale pilot]

@opaque dirge how should we understand your review in #📈│reviews ? You didn't even ask a question

[jade topaz]

I need help i have added the bot to my server but the server dose not show up

these are old not the new one?

bonjour

[prime crescent]

Why this error

[jade topaz]

french pls

[strong mirage]

It is a english server

Si tu as besoin d'aide créé un ticket en français

[jade topaz]

ses fait

[waxen crest]

Thanks man but is it close reason [reason] or close [reason]

[iron night]

Gave +1 Rep to @quasi cliff

[rustic gale]

If the reason is “Solved”, type $close Solved

[waxen crest]

oh okay thanks guys

[waxen crest]

and do peaplo get a message with reason or

[formal radish]

hello

i try to manage the ticket bot but only admin can create ticket not everyone 😦

[waxen crest]

i think your roles are wrong than

then*

[formal radish]

role of the bot or everyone ?

[waxen crest]

everyone

[rustic gale]

That message is usually because of an outdated Discord app

Uninstall and reinstall and try again

[formal radish]

I use the web discord version

[waxen crest]

download the app

[formal radish]

I already had

1 for manage and the other for test

[rustic gale]

Close and reopen the client and try again

[formal radish]

Okay i reload the web and now it's work thanks

[rustic gale]

The reason is for including in responses

[waxen crest]

i dont understand sorry im not english so

[waxen crest]

so if i do close solved yk how does the ticket opener know i closed the ticket with reason solved

[astral musk]

hello

[restive ice]

how to put tickettoll in a certain channel

[quasi cliff]

Premium users can add Auto DM on ticket close and in the message they can include the variable "{reason}".
Normal users can include the same variable in Moderator Message (the one which includes Delete/Re-Open/Transcript buttons)

[quasi cliff]

Are you trying to Setup?

[restive ice]

yep

[astral musk]

why member cannot see ticket

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[restive ice]

ty

[quasi cliff]

Who cannot see? The one who created ticket?

[astral musk]

yp

[quasi cliff]

https://i.imgur.com/4u6d0BJ.gif

You can edit them here^

[astral musk]

ok

[waxen crest]

oh thank you very much man ill try something

[iron night]

Gave +1 Rep to @quasi cliff

[astral musk]

hello al server members can se ticket why

helppp

pro

[waxen crest]

wrong roles

[waxen crest]

can you teach me how idk how man i tried alot of things

[wicked steeple]

From which link do I enter the panel?

[humble sequoia]

https://tickettool.xyz/manage-servers

[quasi cliff]

Are you trying the free one or premium

oh wait my bad... Moderator message is premium too

[quasi cliff]

Moderator Message

[waxen crest]

just that nothing more

[quasi cliff]

User wont be able to see that unless they have perms after closed ticket

Only ur team can read it

[waxen crest]

oh

so you cant autmaticly sorry for english send a dm to your users with a reason yk what i mean

automatically*

[quasi cliff]

Can send it with premium

[waxen crest]

oh k

but with free not

[quasi cliff]

nope

[waxen crest]

oh k

whats the closed message then

[quasi cliff]

Thats in the ticket itself saying "Ticket closed by user"

[clever summit]

nope they dont have admin perm

[waxen crest]

oh k thank you so much for your help man

[iron night]

Gave +1 Rep to @quasi cliff

[waxen crest]

really helped me out

[quasi cliff]

[clever summit]

works

can I change some perms?

yep ty

[waxen crest]

so is there no way you can send your users a pm free yk

[mellow parrot]

howdy

i'm getting this issue when i try to save a transcript and i can't see what the issue would be?

ticket tool has administrator permissions and all previous tickets have saved right to that channel

[quasi cliff]

try once again

[mellow parrot]

that was my third time aha, i will try again

it's working now

don't know what happened there

thank you for the quick response anyways!

[quasi cliff]

It looked like a Discord issue

[crisp abyss]

Trying to watch a movie ,,and there's chinese subtitles on ,,is there a way to get em off

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[crisp abyss]

Don't know how to close ticket

[real marlin]

Ignore the ticket part. The message is that this is not the correct support. 😎

[spare gale]

Why Ticket Tool doesn't has Slash Commands anymore?

It had before... I thought.

[ebon nest]

why is it doing two buttons?

[real marlin]

Because you are using Multipanel.

[real marlin]

try $ as its the standard prefix.

[spare gale]

It does replies... But I thought it had slash commands aswel?

[real marlin]

You need to change the prefix to /.

On the dashboard - Server configs

[scenic plinth]

In short terms, Ticket Tool does not have Slash commands... yet.

[jade topaz]

Ich wurde ohne Grund Permanent Gebannt

[robust sandal]

I was permanently banned for no reason

German (de) → English (en)

[humble sequoia]

⚠️ Du bist hier falsch

Wir bieten hier ausschließlich Support für den Ticket Tool Discord Bot an und können dir leider nicht mit irgendetwas anderem weiterhelfen.

- Bitte melde dich bei einem, für dein Problem geeigneten, Support Team.

Wenn du keine weiteren Fragen hast, die das Ticket Tool betreffen, schließe bitte dieses Ticket.

[jade topaz]

when a ticket is closed by the user is there a way to make it so it automatically deletes

[quasi cliff]

You can disable two step ticket, witch means when you run $close it deletes.

Dashboard > Panel Configs > Settings > General Options and disable "Two step ticket"

[opaque dirge]

What

[pale pilot]

You complained about our support, when in fact you didn't even ask for any support

[narrow patio]

is there a way for mods/ admin to open multiple tickets?

[opaque dirge]

Staff even deleted my messages

[pale pilot]

I don't see any deleted messages if yours...

[gloomy warren]

Do you mean claim? Or just have multiple open?

[molten perch]

How can you rename what tickets are called? I made a name for them ie /name of organization/ support but the name of the organization changed. can you change that?

[rustic gale]

Enter the panel's Settings and press the Rename Panel button at the top

[keen cradle]

how to restore deleted tickets?

[real marlin]

Not possible, once deleted its lost in the void forever.

[keen cradle]

ty!

[keen cradle]

ty!

[white karma]

Is Multi-Panel Available for anyone or just Premium?

[plain surge]

Multipanel was a premium feature, but is now a free feature

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[white karma]

Ahh thanks I was trying to figure out how to enable it but couldn’t

[plain surge]

No problem 👍

[real marlin]

If you are lazy to read you can always check https://www.youtube.com/watch?v=iybEh346Bz4

[white karma]

No need to talk to me like that.

[real marlin]

Sorry if I upset you, this was just an expression.

[white karma]

Either way its no reason to talk to someone like that, I'm dyslectic so reading is quite anightmare for me.

[arctic hound]

Hello, can I create such panels like the one in the channel #📂│information or the one in #📌│automated-support especially in the FAQ section? I tried to setup such but I only manage to create a multipanel to open categorized tickets.

[rustic gale]

You can make those with Sapphire

i.e. @obtuse kraken

It's a different bot

[manic plover]

Does anyone know an easy way to reset the ticket numbers so it starts at 1 again ?

[proper coral]

if you go into the panel settings in general options is a feature called "ticket count" put that on 0 and the next ticket will be 1

[manic plover]

Thanks !

[proper coral]

no problem 😄

[slender minnow]

it still exist under panel config

[mortal dove]

Where do I go to read all the transcripts I saved?

[slender minnow]

in the channel you specified the transcripts to be saved in, or the ticket itself

[mortal dove]

But I deleted the ticket 😅

It’s gone then?

[gilded verge]

it is not possible to get transcript after deleting the ticket

[mortal dove]

Oh 😅 ty!

Thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[mortal dove]

This bot told me to @ you then I got in trouble for pinging the support team 😂

[arctic hound]

Thank you very much! ❤️

[iron night]

Gave +1 Rep to @rustic gale

[white karma]

Thanks @plain surge

[iron night]

Gave +1 Rep to @plain surge

[white karma]

I just wanted to give you the rep

[worldly hedge]

my server is not showing up on the dashboard, how do i relog?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[tardy mauve]

How do I cancel an active subscription?

[rustic gale]

Head to your Subscriptions page

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[rustic gale]

Follow the link in the embed above

You can manage your subscription there

[humble sequoia]

User permission level with Ticket Tool

@heady ingot is permission level: 0 (User)

[ember pine]

Hey, will there be support for category options for tickets?

https://prnt.sc/OlxcZ8fOlM8s

[shut bolt]

Yup, is part of the plans :)

[ember pine]

Wuhuu, thank you!
Is there an date for that update? 😄

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

No problem. There isn't one as of now sorry

[rough jackal]

Can you manager server on mobile

[woeful crag]

how do i make it so when someone opens a ticket, it gives them a role. i dont want everyone to be able to see tickets, so i created a specific role that can, but i cant find a way to give them the role when a ticket is opened

[tardy mauve]

The bot can auto delete the ticket when closed?

[gilded verge]

yup, disable the Two step Ticket option in panel settings->general options

[tardy mauve]

TY! <33

[chrome sedge]

Hey guys, is there a way to have one of my staff team members claim a ticket so nobody else can interfere?

[quasi cliff]

Yes, that's a premium feature

[chrome sedge]

Okay, thank you.

[iron night]

Gave +1 Rep to @quasi cliff

[unreal bramble]

wait guys

how do you make a ticket in any discord server?

[real marlin]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[real marlin]

Check our guides it will tell you how to setup the ticket tool in any discord server.

[unreal bramble]

thanks

[steel latch]

guys my server isnt showing up in manage servers and i cant add it to my server

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[quasi cliff]

[iron plaza]

yo

i need help

idk if its the bots problem or discord

but if member creates ticket everyone can see it

and if i sync the perms with the category no one expect the support roles cant see it

[gilded verge]

whitelabels are planned so currently you can't

[iron plaza]

can u help me

[gilded verge]

I'm thinking about it, give me a minute 🤔

[iron plaza]

aight mb

[iron plaza]

no one expect support roles and bots

[iron plaza]

should i make a ticket

[gilded verge]

Okay, so first: do not synchronize tickets with the category, each ticket channel has the permissions you have granted in the Panel Settings->Permission Options

[humble sequoia]

How to hide tickets from everyone

Head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Permission Options ➞ Edit Everyone Roles Opened Permissions

NOTE that @everyone can type aswell if it has permissions to send messages

[iron plaza]

ik

but idk what perms to put there

since we got member role

[gilded verge]

I am absolutely sure that the permissions I use will be useful to you: https://cdn.discordapp.com/attachments/979861967936290816/979874986946875412/Panel_Permissions.mp4

[iron plaza]

i have a question

what are additional roles

[gilded verge]

Create a completely new panel and test them

sure, what do you want to ask? 😊

[iron plaza]

..

[gilded verge]

ah.... sorry, my bad 😄

[iron plaza]

np

[gilded verge]

is a role that is similar to the Support Team Roles but with the exception that it has access even if the claim button

[humble sequoia]

What Are Additional Roles?

Additional Roles are roles that are independent from Support Roles. You can assign unique permissions for roles defined as additional roles in tickets.

To assign permissions for additional roles, go to Dashboard ➞ Panel Configs ➞ Settings ➞ Permission Options ➞ Additional Opened/Closed Permissions.

Note: Additional Roles do NOT get affected by the Change other support team permissions when claimed feature under Claiming Options, meaning they don't gain/lose any permissions set in that feature once a ticket is claimed.

[gilded verge]

exactly like

[iron plaza]

ic so i dont need it if i already have the support role

[gilded verge]

yup

[iron plaza]

alr

thanks

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[iron plaza]

@gilded verge wait but

i dont use everyone role

we have member role

[gilded verge]

if that role is not support team roles or additional roles, it is treated as everyone 😊

[iron plaza]

ohhh okay

thanks again

[gilded verge]

You're welcome ^-^

[iron plaza]

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[iron plaza]

for helping me twice

+2 rep

[balmy frigate]

Guys, how I add icons in ticket posts?

like this blue diamond

[slender minnow]

that's not possible with ticket tool as of now

oh wait

mb

you can use emoji id

[upbeat crown]

I Cant Invite Ticket Tool

[balmy frigate]

how ? hahaha😅

[unreal bramble]

how u make ticket

[slender minnow]

use the id command or add a \ before the emoji

$id

[humble sequoia]

<:PabloTiphat:983791053842837624>

[slender minnow]

like that ^

[balmy frigate]

oh thnx man, love u

[real marlin]

Check our guides: https://docs.tickettool.xyz/general/setup

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[simple dove]

how does my friend make me level 4 in my server for ticket support permission levels

[humble sequoia]

━━ moved to ticket ━━

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[real marlin]

Its explained above.

[mystic hound]

Good job, time to promote you

Welcome to the team!

[real marlin]

Thank you helped one person and got the promotion 😄

[mystic hound]

Totally how we pick our staff

[jade topaz]

Gotta be a prem subscriber

[real marlin]

Not correct

[jade topaz]

Oh?

I thought u needed that to edit the buttons lmao

[real marlin]

He wants to choose the icon on the button.

[jade topaz]

O

Nvm then🤷

[real marlin]

Well its actually correct but the answer was not that

[slender minnow]

not the icon but to include a custom emoji in the embed

which is not a premium feature

[real marlin]

Yap but the button is.

And still some people that are regular actually have premium on their discord but with another account or someone is the owner of the bot.

[balmy frigate]

I have 🙂

I managed to do this already, but now I have another doubt 😅

How do I change the font color? I've tried several ways and nothing works.

Do I have to use code as well as emojis?

[rustic gale]

Font color?

That's not usually something that can be customized. There's gimmicks with code tags that let you color some text, but it's gimmicks

[grave fiber]

How to tag a role in ticket message?

[quasi cliff]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[grave fiber]

ty

thanks @quasi cliff

[iron night]

Gave +1 Rep to @quasi cliff

[grave fiber]

🙏

[brisk thistle]

Hi
How do I add a button to receive the ticket?

[hazy adder]

u need to go on the website and create a panel

[brisk thistle]

example :

[gilded verge]

You have an open ticket, wait for help on that channel or close it and wait for help here

[brisk thistle]

You don't know the solution?

[gilded verge]

I know the answer, but the problem is that you have to choose the channel on which you want help. 😕

[brisk thistle]

Well then help me :(

[gilded verge]

I can't, you still have an open ticket.

[brisk thistle]

If I close the ticket will you help me?

[gilded verge]

i don't know arabic so yes, here i can help if you close the ticket

[brisk thistle]

ok wait

done

so help me here

[gilded verge]

Okay, so this what you mean it's "claim". To use claim button/command, your server need premium. Do you have premium?

because claim is a premium feature

[brisk thistle]

Oh, do I have to subscribe to the premium to be able to activate this administration?

[gilded verge]

I had it somewhere ... please give me a minute 😅

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Buttons
Direct Messages
Ticket Automation
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming Options.

Note: This is a premium feature

[gilded verge]

okay, so both can help you

[brisk thistle]

ok thx

[iron night]

Gave +1 Rep to @gilded verge

[jade topaz]

Hello. My gaming nickname is Motorhead. ID: 1dc1e9b6. I got blocked in game chat. I did not write anything offensive for anyone. I did not use profanity. Why am I blocked in chat??? Please unblock the game chat. thank you very much

Hello. My gaming nickname is Motorhead. ID: 1dc1e9b6. I got blocked in game chat. I did not write anything offensive for anyone. I did not use profanity. Why am I blocked in chat??? Please unblock the game chat. thank you very much

[craggy geyser]

No need to write it twice. But we can't help. This is the ticket tool bot support server. Not a game support

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[iron night]

Gave +1 Rep to @gilded verge

[brisk thistle]

Gave +1 Rep @gilded verge

@gilded verge what the command :)

[gilded verge]

command for...?

Sorry but you did not specify the question 😕 (now i'm offline - don't ping me pls)

[mint raven]

@ everyone in my server is not able to open tickets, they get the error System Failure: Missing Permissions

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[gilded verge]

check

[mint raven]

That worked, thank you!

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[jade topaz]

How come ticket bot won’t come up into my server

[hot smelt]

Whyy can't regular members from discord make a ticket? it says "YOU DONT HAVE PERMISSION TO USE THIS"?

[marble citrus]

Hi, how can I make it so

after closed not to delete ticket

and so u can save transcript + u have a button to delete

[quasi cliff]

Did you disable Two Step Tickets?

[quasi cliff]

Did you blacklist everyone/member role on dashboard?

[marble citrus]

yes

[quasi cliff]

Enable it for that

Two step ticket means

1. close then
2. delete

[low dawn]

Hi my channels do not work

[quasi cliff]

Please describe the issue

[low dawn]

I have no channels viewable they are all listed but do not play

[quasi cliff]

Is it Ticket Tool related issue?

[low dawn]

Had a problem logging in. Waited 5 mins and able to login

[quasi cliff]

Logging on discord or Ticket Tool website?

[low dawn]

Logged the issue on ticket tool but when I was able to login I said it was fine.

[quasi cliff]

I'm unable to understand the issue

Are you facing issue with the Bot? (@pseudo glen)

[low dawn]

I have no idea what to do if this is not support

[quasi cliff]

This is support for the Bot

For @pseudo glen bot

[onyx kite]

I need help I ordered 3weeks so and can't get support to get my order which I didn't receive how do I get help???

[hasty dagger]

How to fix

[real marlin]

Can you please clarify what order are you talking about?

[real marlin]

As it says its missing permissions, can be the user or the bot permissions, can you please tell what were you trying to do when you got this error?

[hasty garnet]

I have a problem that you can solve ?

[whole musk]

Hi

[soft ravine]

Question, is there a way to make a ticket ping a role when its created?

[rustic gale]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[soft ravine]

Hmm... I have tried that but its not pinging the role, guess its something else then. Thanks.

[rustic gale]

Where are you including the mention and what does the result look like?

it 100% should work, so we can 100% troubleshoot it

[soft ravine]

This is the verbage: Please list the issue you are having include the following:
Map:
Coordinates:
Teleport (if applicable):
Gamertag:
In-game name:
Please provide the best info you can as it will help speed up a resolution to your issue. Thanks.
{@Rag 9 Admin}
This is the result: Please list the issue you are having include the following:
Map:
Coordinates:
Teleport (if applicable):
Gamertag:
In-game name:
Please provide the best info you can as it will help speed up a resolution to your issue. Thanks.
@Rag 9 Admin (this does show the link active it is just not pinging the member of that role.

and the case is correct

[rustic gale]

Is that included in the message text or the embed description?

[soft ravine]

message text

[rustic gale]

Can we have a screenshot of it?

[soft ravine]

yes hold on

So its in embedded description sorry

I know im doing something wrong lol i just cant figure it out

[rustic gale]

Place the mention in the ticket message instead.

[soft ravine]

Okay thanks.

So just to clarify in the Field Message?

[rustic gale]

In the Message Text

It's the one at the very top of the menu

[soft ravine]

oh okay

That fixed it thanks so much Outsider!

[rustic gale]

Good luck, let us know if we can help with anything else

[jade topaz]

For tags is it possible to ping the person that owns the ticket even tho im the one thats activating the tag??

[jade topaz]

??

[hot smelt]

Hi i figured it out now, I was confused with the Support Role thingy.

Thanks..

[jade topaz]

hi

[north dagger]

Hi i have a little Problem i cant add a second server to the manage server

Could someone help me with that

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[slender minnow]

@north dagger refer

[ornate crane]

Why did my Ticket Tool bot stop sending closed tickets to my ticket archive category they now leave the ticket in the open ticket section but changes the channel name to closed. I want them to go back to going in my archive

[trim citrus]

for the information the user needs to provide you can use Ticket Tool's new forms feature

[trim citrus]

if the archive category has 50 channels in it, then it cannot add more channels to that category

[ornate crane]

shoot how do i bypass this

[trim citrus]

you don't

[proper coral]

Little question if people react to my multipanel and they clicked the wrong button is there a way to move the ticket to the right panel/category?

[plain surge]

You can set overflow categories for closed category

$overflow

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[plain surge]

Currently, there's no way to move open tickets between categories automatically. You'll need to move it manually and make sure that its permissions don't sync with the other category.

However, this feature is planned to be implemented

[proper coral]

okay thnx for quick response
ill have to move it manually then

[trim citrus]

i have a question in response to that, if i manually move a ticket, does that ticket then become part of the panel that is associated with the category that it is moved to, or is it still associated with the panel that the ticket was created from ?

like, internally i mean

[plain surge]

It is still attached to the panel it was created in

[hot smelt]

Quick question.

Once i close the ticket, will the member still see my last msg or no more (unread msg)

[trim citrus]

depends, if you deny read messages once a ticket is closed, they can't see it unless you send an automatic transcript to the user's DMs

[unreal bramble]

ok guys all i need to know is how do i make a ticket in any server like fill out or whatever?

[trim citrus]

what?

can you phrase it better

[unreal bramble]

Ive been trying to figure out how to make a ticket, i click make a ticket (not in this server) and it says i made the ticket but then nothing happens.

[trim citrus]

do you own the server you're trying to make a ticket in

[unreal bramble]

im trying to make a ticket in the server

[trim citrus]

do you own the server you're trying to make a ticket in

[unreal bramble]

im trying to make a ticket in

[trim citrus]

ok but do you own the server you're trying to make a ticket in

[unreal bramble]

i don't ow n it

[trim citrus]

ok, are you staff in that server

[unreal bramble]

nope

[hot smelt]

If i click this transcript button - they will receive the copy of this ticket (right or wrong)

[trim citrus]

then it's the owner's issue and not yours, they most likely set up permissions incorrectly

[unreal bramble]

oh alright

thank you! 😄

[trim citrus]

wrong, transcript button only creates a copy for your personal view and will be saved into either the ticket itself or into a designated channel, if you want the user to receive a transcript you'll need to get Premium and turn this on:

[hot smelt]

Oh shoot🥹 anyway, i closed their tickets already.. with a short msg about closing it. I will next time give enough hrs for them to see it before closing it eventually haha

[trim citrus]

that's what i do

i dont wanna spend money on this bot cuz im poor

[hot smelt]

😅 sry I’m new

[trim citrus]

lol

[plain surge]

You can always vote to get premium

Try out $vote in #🤖│bot-spam

[proper coral]

so i just tried to make a multi panel

but when i send it it doesnt work

i got premium

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[gilded verge]

@proper coral, Multipanels do not require premium.
Please make sure that the bot has the required permissions and permissions (View Channel, Send Messages, Read Message History) for the channel to which you want to send the multipanel.

[proper coral]

i gave it administrator

[gilded verge]

Could you please show me your dashboard? Exactly that part:

Hi, you mean your moderators, right?

oooh wait.. you've opened ticket, so i can't help you in this channel

no no

[humble sequoia]

━━ moved to ticket ━━

[trim citrus]

voting on my own is not enough to get premium reliably

[plain surge]

That's true, yes

[jade topaz]

hello is there anyone that is avaible to help me?

i want to make the command works but i just dont get it why it wont work

@plain surge
sorry for the pinging but are you avaible to help me?
the problem is
i want when people join,they to see the welcome message and then click on the emoji to set up their own interview channel
but when i do it,it doesnt work

[plain surge]

Pinging support is against the rules. If you want immediate support you can open a ticket in #🎫│make-a-ticket

This is #🆘│community-support meaning that the community will help you, if someone is available

[jade topaz]

ohh

mb

[vivid harbor]

nothing happens

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[rustic gale]

or

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[vivid harbor]

@rustic gale thanks 😍

[iron night]

Gave +1 Rep to @rustic gale

[proper coral]

Will do when I get home

[jade topaz]

How do I make A Place where people Can create a ticket?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[shut bolt]

Follow this guide :)

[jade topaz]

Ty

[shut bolt]

[shrewd surge]

Is there a way to make a channel for ticket logs ?
Like the person who created and closed mentioned

[rustic gale]

$logs

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Settings ➞ Logging Options

Transcript Channel
Here you will choose the channel where @humble sequoia would send a copy of the transcript to

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Log when a ticket is closed
➞ Ticket Opened ➞ Log when a ticket is opened
➞ Ticket Renamed ➞ Log when a ticket is renamed
➞ Ticket Deleted ➞ Log when a ticket is deleted
➞ Transcript Saved ➞ Log when a ticket is saved

Select with (disable) or (enabled) which logs you would like

ﾠ

Premium Features

Direct Message Transcript ➞ Sends the ticket transcript to the ticket user whenever the ticket is either closed, deleted, or both.
Auto Save Transcript ➞ Saves the ticket transcript into to the transcript channel whenever the ticket is either closed, deleted, or both.

Below you can see an example of what the Logging Channel will look like as well as the Transcript Channel:

[hoary galleon]

Is there a way to set a max amount of tickets that can be open at a time? Say a single panel can only have 10 tickets open

[shrewd surge]

Tysm

[gilded verge]

could you show a bot that is on your server?

[gilded verge]

hmm... could you try again to send panel to the channel ?

btw is there any error when trying to send the panel?

[radiant helm]

how do i close this ticket

[gilded verge]

@proper coral, if you checked as I wrote above, go to Server Configs and make sure that you have selected the premium bot and saved the settings

[gilded verge]

Could you please provide the server id or name?

[radiant helm]

The Bonfire

[gilded verge]

it looks like you are using the wrong prefix, please go to Server Configs and check Command Prefix

[radiant helm]

kk thanks

[gilded verge]

but that's not end

[radiant helm]

where is server configs at

[humble sequoia]

https://tickettool.xyz/manage-servers

[gilded verge]

in your dashboard server

[radiant helm]

found it

[gilded verge]

then please go to Panel Configs->Panel Settings->Expand Button Options->choose Close Ticket Settings and make sure you have the Enable Button enabled->then Save

so if your prefix is ​​anything other than $, remember to use the one in the Command Prefix or just change it to whatever you want 😊

[proper coral]

thnx it sends now

[turbid stone]

Is there a way to see which category a ticket belongs to?

[rustic gale]

Not really, no.

You'll want to sort them into different channel categories.

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[rustic gale]

You could also write custom ticket messages for them to tell them apart.

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[shell oyster]

Hi, I need help

I want help with ticket forms

[pulsar cave]

is there a way to limit a ticket from being opened with roles?

like if someone has a certain role they can open the ticket etc

[rustic gale]

What trouble are you having?

[covert swallow]

You can set a blacklisted role under Server Configs

[rustic gale]

Button Options -> Create Ticket Settings

[covert swallow]

Ignore what I said, I misread it

[rustic gale]

You can disable roles there. When they press the Create Ticket button, they'll get a message saying they don't have the permissions to do it

[pulsar cave]

ty

[iron night]

Gave +1 Rep to @rustic gale