🆔・tickets-customer-care

[vital dome]

@neon magnet hello sir Conversation ID: #2050991 here is my conversation id and in old Android device i did ( i want to transfer my game to another platform ) in contact us so the auto generated msg said ( please send a new request to customer care directly ) so i did from my new iOS device and contact us support won’t respond and i use facebook account for my game progress and in android it shows me for restore game progress and when i login in iOS device it won’t show to restore game progress what should i do now here is my player id :- 3c4c and in game name :- Chinmay27

[crude current]

@neon magnet
Wait time: about 3 weeks.
Conversation ID: 2028421
Still waiting to get my progress transferred.
Could you please speed it up?

[sly valley]

I can understand your pain
1year back my account also banned(7days) during ban i'm much requested, after unban my progress was not reset
🙁

[sly valley]

@neon magnet
Conversation ID: 2055353
I am new player to Asphalt 9 installed about a month ago, I watched unlimited ads by uninstalling and installing the game for winter fest packs about 3 weeks ago and received ban for that I didn't know that will also lead to ban at that time I contacted customer care and received conversation ID but no response from your side, so I waited 2 weeks, now 6 days ago my account was unbanned I didn't do anything illegal and read all your terms didn't perform ads tricks but I don't know why my account is banned, it's banned 3 days ago and contacted customer care as happened first time I think I will not get any response from your customer care so I have no other option but to contact you on Discord, please solve my issue as soon as possible, platform is Android and GAME ID IS # 4bbc0bc.

[neon magnet]

Hi, I can assure you that all tickets shared here are escalated equally, regardless of paying status.

I cannot guarantee a quick response following my escalation, it is not within my power.

[jolly light]

@neon magnet Conversation ID: 2058971
Can't claim any MP pass-exclusive rewards. I reached 30k & 3K milestone points in both MPs and then bought the MP pass, but I can't claim any of the MP pass rewards. MP seasons are ending in less than 24h so I am hoping it can be solved before that. Thanks

[crude current]

@neon magnet
Wait time: about 3 weeks.
Conversation ID: 2028421
Still waiting to get my progress transferred.
Could you please speed it up?

[neon magnet]

Hi, I've seen your comment, no need to insist. I will escalate it, of course

[neon magnet]

It was escalated

[sly valley]

@neon magnet could you please reply?

[neon magnet]

I will escalate it, I can't personally reply

[vital dome]

@neon magnet hello sir Conversation ID: #2050991 here is my conversation id and in old Android device i did ( i want to transfer my game to another platform ) in contact us so the auto generated msg said ( please send a new request to customer care directly ) so i did from my new iOS device and contact us support won’t respond and i use facebook account for my game progress and in android it shows me for restore game progress and when i login in iOS device it won’t show to restore game progress what should i do now here is my player id :- 3c4c and in game name :- Chinmay27 Please reply to my post

[mossy fiber]

Conversation ID: 2048772
I'm facing a problem with the clash, race 9 in the suburbs shows that i should race with a class B Porsche and only has class C available, device: Samsung ID:ca9f90b

[sly valley]

Conversation ID:#2052476 @neon magnet it's been 4 days since I've sent a new request.

[gaunt basin]

ticket

[wild ether]

Conversation ID: 2058709
Been over 1 day and no reply or status about my request

[crude current]

May I please have my progress transferred? I've been waiting for a really long time... and now I'd be missing on the new GP. My new account is already level 9. That's how long I am waiting...

Conversation ID: #2028421

[gaunt basin]

how to get a ticket?

[neon magnet]

use the in-game button

[vital dome]

@neon magnet @neon magnet hello sir Conversation ID: #2050991 here is my conversation id and in old Android device i did ( i want to transfer my game to another platform ) in contact us so the auto generated msg said ( please send a new request to customer care directly ) so i did from my new iOS device and contact us support won’t respond and i use facebook account for my game progress and in android it shows me for restore game progress and when i login in iOS device it won’t show to restore game progress what should i do now here is my player id :- 3c4c and in game name :- Chinmay27 Please sir reply to my thread

[sly valley]

@neon magnet can you escalate my request it's been 4 days no response what is the use if I cannot contact your service when my account is banned for no reason for 14 days.

[neon magnet]

I will escalate it

[compact cliff]

@neon magnet please respond been waiting for 2 days i can't continue in career mode because of this

[sly valley]

Hello

[warped spoke]

Hello. Conversation ID: #2061874
Sorry, but i'm so confused about the CC.
I submitted a thicket in the In-game CC, saying that I wanted to transfer my account data to another device (Android to Windows).
I did what they told to the point of sending a message with my second device, in this case, my PC.
I got an Email on my account containing a Conversation ID and asking what other social network I had commented on (I logged in on Facebook and Google Play Games) and when was the last time I played the correct progress (today).
My problem is that now I don't know what to do, they gave me a conversation ID but I don't know where I should use it to finish this and be able to transfer my data.
I hope you can help me, thank you very much.

[grizzled slate]

Hello can you please with the conversation id below 2060293, I've noted and sent 3 issues with the gameplay, tickets and daily pass.
@neon magnet please check these issues

[frank juniper]

Hey there guys . Conversation ID: #1922821 i cant login to XBOX live since like forever. no multiplayer or any other events. on 3 seperated tickets i only got the standard try this and that pretexted answer but no serious answer or problem solving. pls help @neon magnet

[shadow drum]

Conversation ID: #2058473 pls respond its been 3 days @neon magnet

[compact cliff]

@neon magnet please respond

[sly valley]

@neon magnet it's been 5 days no response my account is banned idk why, help me, conv Id :
2055353, game Id #4bbc0bc

[wild ether]

3 days

[sly valley]

Conversation ID: #2052476 @neon magnet its been 7 days since I've sent a request

[worldly oxide]

Hello
I have an old account with ID 7f68f08 in Asphalt Android
I want to have the same account on Steam so that I can play on my Android mobile and laptop at the same time
What should I do for this?
There is no shared option in the in-game connection options

[eternal narwhal]

@neon magnet I received a response in my email, and I already sent the last missing part, the receipts, how long do you think it takes to receive some kind of response or complete the transfer? I say this because I'm afraid of spending almost half the month without answers, and my case has lasted practically a month ID: #2012257

[sly valley]

Conversation ID: #2063277
User ID: 63ff836

Only bot response

[sly valley]

😔

[gritty meteor]

Hi I have a problem.

[night cargo]

Entry ID: 502125792

Two month and nothing more than: we try to solve the problem 😢
Platform: Switch

Update: Ticket was closed without solution. I opened a new ticket 😡

[whole widget]

Clash bug - not being rewarded points for car rank. See highlighted areas in picture. Platform: Windows / Xbox

[hard juniper]

Oyunda sorun var

[ancient meadow]

Already exists

[grim grail]

2070188: Conversation id please look into it @steady dome and @neon magnet . Would be highly appreciated.

[compact cliff]

#2066445 @neon magnet please respond it's been 4 days i've created new conversation but when i reply back no one replies back on mail, all i get is a automated msg which doesn't even help

[sly valley]

Hey, it's been two days, only an automated response :(
@neon magnet

[wild ether]

4 days and no response

[robust socket]

Hello I am facing connection error issue so much 😢

[modest acorn]

game straight up dosent load in india or atleast for me... Ok found a fix use a VPN

[subtle stag]

IDK, its not loading for me either

[outer condor]

My Game Is not loading

[rain hill]

Neither is mine

[frigid quail]

Neither is mine

[cold dagger]

My game is not loading either from past 4 hours.

[sly valley]

Neither is mine :(

[wild ether]

Conversation ID: 2058709
4 days since I raised a ticket in game and no agent has attended my plea

[grizzled dragon]

The game is not loading with wifi. However, it is loading from mobile data. Try that guys. Not sure why it not working on wifi. I am having Airtel broadband and I am from India.

[sly valley]

@neon magnet conversation ID:2055353, it's been 4 days since you said you will escalate it, and it's been 7 days since I raised a ticket no response, well I guess I need to wait for another 6 days so my game unbans and I think your customer care will contact me after that.

[tender cove]

Conversation ID: 2074066

[sly valley]

@neon magnet Hello will you respond

[sly valley]

4 days

[sly valley]

@CodinConv Id : 2055353, it's been 9 days no response

[compact cliff]

@neon magnet bruh what is this no response since 6 days and for others too

[amber nova]

Conversation ID: 2072795
car list.i opened the pack an unlocked a car after I go to my garage and I saw I didn't get it and still is lock

[gritty meteor]

@neon magnet @fleet rampart I got banned and i didn't do anything wong
Conversation ID = #2078685

[blazing herald]

use the vulcan, it works

[sly valley]

@neon magnet it's been 10 days, conversation ID : 2055353, I didn't do anything wrong or illegal I read all your terms don't know why my account was banned for 14 days, now no response from your customer care to contest my ban, so many players here are waiting for weeks to get response from customer support, what's the use if we cannot contact the customer care within the time frame, so many small companies and games have better customer service than you, shame on gameloft, they just focus on pay 2 win.

[sly valley]

@neon magnet
Conversation ID: #2063277

been 5 days, no response

[void sleet]

I went my old data Conversation ID: 2066297

[zinc condor]

@neon magnet Conversation ID: #2079987.My account was banned (ID 01046d).During the Lunar New Year, my brother in the countryside played the same account, there was a problem with the connection to the server, so the game couldn't log in and lost the connection.We tried to log in many times but still not working, I got banned for 14 days the next day, i don't understand what's going on, please reply me soon.

[tepid obsidian]

@neon magnet my clubmate is not able to play the next club race .. he contacted the customer care but got unsatisfactory reply.

Looking at the reply, I personally feel that the customer care agents are confused and don’t have enough knowledge about the club clash .

[wild ether]

received a response, slow but satisfactory response

[frail pecan]

Conversation ID: #2078744

[compact cliff]

@neon magnet dude

[neon magnet]

I will escalate all tickets

No need to ping each time you send a ticket here

I promise you they will be sent to the team

[wheat knoll]

Someone can help me? My graphics settings after the game restart dont save and than the settings set to default

[rare pulsar]

can someone help me the game is not launching

[remote hare]

It's more than 2 weeks no response, why is that?
Conversation ID: 2046392
@neon magnet
@steady dome

[lapis matrix]

Can someone tell me how i can get all my conversation id's ?

[neon magnet]

Should be at the bottom of the email you receive from Gameloft

[sly valley]

Pls escalate my ticket progress loss due to a mistake I mistakenly linked my new steam account with my original in use windows ms account it’s very important ,pls help Conversation ID: #2082473

[sly valley]

@neon magnet conv Id : 2055353, it's been 11 days no response

[sly valley]

Conversation ID: #2083900
@neon magnet I am still at the same problem from 2 months ago, i cannot play mp, can you escalate this please?

[sly valley]

Conversation ID: #2063277
7 days

[eternal narwhal]

Conversation ID: #2012257
9 days since the last email with no responses, but a month of trying to resolve my issue, I've been coming since the 28th of December trying to transfer my platform progress. the season is ending, a new update is coming and I can't finalize my transfer

[shadow drum]

hello i have lost all my progress to the same reason as this dude (https://discordapp.com/channels/464007189741305856/998892762747387914/1070715750664388699) someone replied to me but after a few days they stopped (liana FYI) can you get someone to get my progress back i dont want to get kicked from the club i am in and i am 1 blueprint away from unlocking the mclarlen p1 and this is also my first club clash so its kinda important

Conversation ID: #2058629

thank you

[sly valley]

Pls escalate my ticket progress loss due to linking my new steam account with my original in use windows ms account it’s very important ,pls help Conversation ID: #2082473

[split schooner]

@neon magnet I want to transfer my account from windows to android.i sent them ticket and they replied and said contact to us from your new device and i did but they still didn't responded.
Conversation ID: 2057453

[gritty meteor]

@neon magnet I got banned for no reason . Help me #🆔・tickets-customer-care message

[silver wigeon]

@neon magnet I sent cc request from the site, but I got no email.

[neon magnet]

Have you checked in the spam folder?

[sly valley]

Progress loss Conversation ID: #2082473

[silver wigeon]

@neon magnet still nothing on my email

[neon magnet]

Try sending another request and make sure your email is spelled correctly, maybe there was a typo

[silver wigeon]

Still nothing. Gonna try opening a ticket from my phone, even tho I want token refund for PC acc.

[lyric wyvern]

Hi all

[silver wigeon]

@neon magnet I finally managed to get a cc ticket, 2088443 (I opened it from android tho, can you please make it count for my windows acc? I can send id)

[sly valley]

9 days

[frail pecan]

.

[sly valley]

3 days and still no mail

[harsh vessel]

How long are we supposed to get an email reply from Gameloft support after I submit my problem?

[strong patrol]

#2088398 can I get an answer to my problem?

[gritty meteor]

There is nothing in the spam message

[pearl moss]

Conversation ID #2090108 @neon magnet

[silver wigeon]

@neon magnet can you close this ticket? I want to transfer my iOS account to android but it doesn't let me open a new ticket from here, as this one is already in progress.

[sly valley]

@gritty meteor you are not going to get any response I am also banned second time for no reason first time banned for watching unlimited ads now banned for no reason contacted their customer care contacted codin it's been 13 days no response wait 14 days no use contacting them today my account will be unbanned but I don't know my progress will be reset or lost.

[eternal narwhal]

12 days, no responses... please, help

[nova flint]

Conversation id:1970284

[gritty meteor]

I'm banned permanently for nothing

[pearl moss]

Conversation ID #2090108 @neon magnet

[neon magnet]

Escalating all tickets today

[silver wigeon]

@neon magnet Finally I got this ticket for the token spent thing. Id is 2094022.

[neon magnet]

Thanks

[alpine frost]

Hi

[amber nova]

Conversation ID: 2072795
car list.i opened the pack an unlocked a car after I go to my garage and I saw I didn't get it and still is lock

[nova flint]

Conversation id:2094460

[eternal narwhal]

13 days, no responses. 41 days since the first ticket was created

[neon magnet]

I'll include it

[glad ginkgo]

@neon magnet Progress Loss on my old account. I switched from my old account to a new account (google play games). I haven't linked my old account to cloud saves since I start playing the games.

[gritty meteor]

Please escalate mine also
Conversation ID = #2078685

[silver wigeon]

@neon magnet did I do it right?

[orchid quest]

@neon magnetHi im having an issue with career mode with all races that has a requirment of 2 or more 360 spins. in this glitch every time i spin the counter stays at 1 making it nearly impossible to progress, pls take a look at the issue, thanks

[pearl moss]

@neon magnet Conversation ID #2090108

[neon magnet]

Try doing 2 spins in one go by 360ing off a ramp

[sly valley]

@neon magnet did you escalate my ticket? Conversation ID: #2083900 here it is just incase cuz its been 6 days, thank you

[nova flint]

Conversation ID:2095841 <@&607861402027294725>

[sly valley]

Conversation ID: #2095775

[silver wigeon]

@neon magnet Any progress with ID: 2094022?

[obtuse yoke]

Conversation ID: #1974558

[half ermine]

@neon magnet i wanna transfer my mobile account to my pc and my pc account to mobile...pls help me

[neon magnet]

contact #👨💻-customer-care from both devices

[amber nova]

Conversation ID: 2072795
car list.i opened the pack an unlocked a car after I go to my garage and I saw I didn't get it and still is lock

[fringe portal]

Conversation ID: 2096259
I didnt get discount although i bought bundle pass last season

[neon magnet]

the discount is clearly stated to be related to the bundle pass

see attached

[frigid marten]

Hello! I got a message from your customer Care to take contact here in Discord about my "issue". So Im event director in Finland and we would love to use Asphalt 9 as part of our mobile game event. Can someone here help me with this? You can send me DM and i'll tell more details about this. -Viljo

[orchid quest]

Ill give it a Try, thanks

[neon magnet]

I have sent you a friend request. Let's DM.

[silver wigeon]

@neon magnet Any progress with ID: 2094022? (Ok I'll stop)

[neon magnet]

Progress = cc responds

I can't make it go faster than that sorry

Please don't ask 3 times a day

I see each ping

[hallow badge]

conversation id: 2096737 this is urgent

[deft agate]

I can't connect to a server when I have 500mbps

[gusty ether]

Is there a known issue with Windows? I keep getting please update to latest version, click the update button and get a synchronizing for a few seconds and then back to please update to latest version. Game won't load.

[loud mantle]

@neon magnet

[magic notch]

Hey how do I access the drive syndicate? some people have those event but not for me

[vale flicker]

Conversation ID: 2096241 Been almost 18 hours and my Legend Pass purchase is still not reflected in my account. This is ridiculous. I’m losing out on benefits. This is the second time this happened. I hope this is resolved asap and you throw in Bundle Pass benefits for everything I’m missing out on

[eternal narwhal]

15 days, no responses... please, help

[delicate plank]

Conversation ID : 2094029 Still no reply after 2 days Not able to join club race

[sly valley]

@neon magnet you guys didn't even give me a chance to express they instantly closed it, what should i do now, my issue is still unsolved, who should i contact in this case now

[vapid flare]

Conversation ID: #2096537
Unable to install Asphalt 9.

[gritty meteor]

@neon magnet it's been 9 days and no response. I was not did not do anything wrong to be banned and Gameloft banned me what should I do

[neon magnet]

Have you tried a different connection?

[neon magnet]

There is no drive syndicate running right now.

[neon magnet]

Checking

[deft agate]

Somehow automatically fixed I'm in

[neon magnet]

Oki

[frail tendon]

Conversation ID: #209824 Td and manual just broken on facebook @neon magnet

[bronze light]

Conversation ID : #2098322
Been 2 days in cheaterboard

[neon magnet]

Hi, this doesn't mean that it's not a chance or anything, we just don't handle multiple tickets per account. Someone will get back to you on the original conversation ID

[sly valley]

What should I do if I have to transfer my account from windows to android ?

[sly valley]

i'm gonna be honest, i opened a new ticket yes, but only because the original one was closed, i am sorry if i was a pain and wanna thank you all for your hard working it is really appreciated, i downloaded the update and im looking into testing it once i get the chance to get into the game

[neon magnet]

We'll get to it asap, no worries. Sorry it's taking so long

And I don't have the time to respond to each individual conv ID here sometimes, sorry for that.

[teal trail]

@neon magnet two days ago I wrote to support about the age restrictions, so far I have not received either an automatic response or a response from a person, is this ok? or there is a possibility that my mail is in some kind of black list ...

[neon magnet]

Did you check all spam folders?

[half kindle]

@neon magnet conversation ID:2094528 its been more than 2 days

[celest prism]

@neon magnet I just bought Legends Pass and My account is reset. please restore I cant start this game all over . I play thru facebook if that matters. Conversation ID: #2098718 seems ok now, Is this another bug from update?

[hallow badge]

conversation id 2098795

[sly valley]

Conversation ID: #2063277
13 days

@neon magnet

[silver wigeon]

conversation id: #2094022. 2 Days, no response. @neon magnet

[dawn belfry]

Conversation ID: #2083365
@neon magnet they have finally replied, hope i can get by account back soon.

[vale flicker]

I have purchased the Legend Pass a 2nd time this season. This time I successfully got the Pass. Can you help process a refund for the first one? Appreciate any help you can provide

[split schooner]

@neon magnet
I want to transfer my account to android.I got 1 reply and they said i need to download the game on the second device and contact us from there.I contacted them again from my second device and one week later i still haven't got any reply.
Conversation ID: #110368079
Also here is the Conversation ID i have when i contacted them in-game from the second device: #2057453

[drowsy pelican]

Hello
Game control settings doesn't work
3 controls are disappeared
Cant playing the game.... 😩

[pastel sequoia]

Controller touchdrive is NOT WORKING PROPERLY!!!

[calm oyster]

Conversation ID: #2099985

[delicate swan]

can you change ur username?

[obtuse yoke]

@neon magnet Conversation ID: #1974558 (5 days since last response)

[strong carbon]

Conversation ID: #2100172
I want to transfer my account

[drowsy pelican]

After updating the game
Game controls are completely disappeared. Cars can't even move left and right....

[somber thunder]

Conversation ID: #2097614
Have to claim the rewards which were supposedly given to everyone, but i didn't get em

[worthy radish]

Conversation ID: #2099165

After updating to the latest 3.0.9j it became impossible to play with the xbox controller(+ macBook pro 13 2020, Ventura 13.1 (22C65))
Exactly in the race controller stops working or turn 100% in either direction.

Otherwise the controller controller works when selecting tasks, cars - are fine.
Before the update, everything was awesome😭

[calm oyster]

Conversation ID: #2099985
Need to fix some issues

[neon magnet]

TLE pass missing isn't an issue

[celest prism]

@neon magnet ever since update when game loads the beginning tutorial plays every time. I play thru facebook if that helps/matters. Also no ad's for refuel or tickets. Game setting restart every log in Conversation ID: #2099040

[burnt glade]

Conversation ID: #2100950 i don’t know how to transfer my account to another platform, i contacted in game but they don’t answer me anymore

[sly valley]

@neon magnet the game, is finally working and i can't thank you enough

[neon magnet]

Super happy to hear it!

[obtuse yoke]

@neon magnet Conversation ID: #1974558 (5 days since last response)

[half kindle]

@neon magnet

[sly valley]

@neon magnet Conversation ID #110378801 reinstalling didn't work

[calm oyster]

Conversation ID: #2099985
Need to fix A9 bank

[woeful sage]

id - ID: 2102325
issue - seasonal event didnt updated from 10 feb to 11th gmt..... unable to grind

[eternal narwhal]

@neon magnet
17 days without answers, I see other people who made the same type of request as mine having their accounts migrated without so much delay but only my case is already taking ALMOST 2 MONTHS. seriously i need to beg to be responded to a simple email, 17 days of no response is ridiculous, is there no other way to have a real time conversation with a human being? there is no way to have a support that is faster or that can clear my doubts, if I am the one making a mistake at some point or if I am doing something wrong? help me please. bro, I've been trying to do this migration since December 28th of last month, it's not a joke I'm really being harmed in this story

[plush wigeon]

@neon magnet why am i getting copyright issue for in game music on youtube?

[wraith cosmos]

ID: #2102491 please, it's urgent and game bug related! Conversation ID: 1974961 received all kind of answers except the needed ones to solve the issue!!!

[calm oyster]

Conversation ID: #2099985

[drowsy pelican]

Conversation ID: #2100760
Controller in game settings are completely disappeared. Please resolve the problem ASAP

[silver wigeon]

Conversation Id: 2099472 (account transfer from iOS to Android) . The customer care team did reply me on iOS, asking if I wish to have my android account progress overwritten. I agree with that. @neon magnet

[wise sedge]

Hepl

[forest pumice]

ID: 2101972 I can't access multiplayer games or daily events. They are locked. My game doesn't give me season missions credit. All this happened after I left a club ID: 2101972

[frail pecan]

Wait for codin!!

[winter gyro]

Conversation ID: #2102768
I want to transfer my Android account to my steam account.
@neon magnet

[drowsy pelican]

Conversation ID:- #2100760
Game controls are completely disappeared in game settings. Unable to play games after this update. Fix the problem as soon as possible 😩

[frail tendon]

Conversation ID: #2098247 all controls are disappeared on facebook after update

[frail pecan]

Codin is on holiday so wait for him!!!

[hallow narwhal]

Syncing issue on my device

[wraith cosmos]

@drowsy pelican @frail tendon Please try to install the game from Google Play Store, maybe it helps coz i don't have this problem. No, i'm not from support...

[silver wigeon]

@neon magnet ID: #2094022. It's been several days now, but still no answer from customer care.

[celest prism]

Yep !

[drowsy pelican]

Already downloaded from playstore but still have the same problem

[vapid lava]

Hi guys! I recently bought some in game stuff but i am not satisfied with that. Do you know if there is a way for payback? Customer care is not answering for days.

[eager hound]

@neon magnet ,
Is there anyway of me changing my asphalt 9 progress to another email

[cinder merlin]

If i delete my account on iOS, will it only reset the game or I’ll be permanently locked out of the game without being able to start over on another, fresh new account?
I sent a request and i am really worried to lose the possibility of playing again on my phone…

[zealous bloom]

if your progress is saved with your social media profiles like google play, facebook ,xbox or (idk the term in iOS) in that case even after you uninstall the game your progress will not reset and you can install it anytime login with the same account and continue playing from where you left .
but never clear the game progess

[neon magnet]

No

[winter gyro]

Conversation ID: #2102768
I want to transfer my Android account to my steam account.
@neon magnet

[wraith cosmos]

@drowsy pelican Did you checked if you you have the latest OS update and all other possible updates?

[calm oyster]

Conversation ID: #2099985

Please help

[long sparrow]

Conversation ID: #2106389
Please help me.

[neon magnet]

Hi, I can send another batch of escalations tomorrow at the earliest. Thanks for your patience!

[drowsy pelican]

Already checked and all is OK 🙂

[carmine carbon]

Conversation ID: #2104395
Pls help me.
Thanks

[snow kiln]

I need Help

[neon magnet]

How can we help?

[celest prism]

@neon magnet 6 days since this disaster of a roll out. So many people all with same problems. Conversation ID: #2099040

[sly valley]

Hi I want to transfer my windows account to android if it’s possible also I don’t know which category to select for this request so I choose progress issue and here is my Conversation ID: #2111883

[devout girder]

[carmine carbon]

Anyone pls see in to the matter
Thanks

[eternal narwhal]

@neon magnet
21 days, could you at least ask someone to give me an answer that didn't want to solve my problem? at least I would give up without any hopes, you can be sure that they lost another player because of this current support that takes so long to carry out a transfer and I have seen other people do the same procedure in days, and literally take months with me. if possible just close this ticket, I have no more hope that they will answer me or anything like that
Conversation ID: #2012257

[frigid merlin]

how do i completely delete asphalt 9

[frail tendon]

when will be it fixed?

[sly valley]

Hi I want to transfer my account from windows to android no reply yet Conversation ID: #2111883

[celest prism]

@neon magnet does Gameloft Customer Care ever answer an email with anything other than yet another stupid question? Never a solution to the problem. So frustrating. Now they cant find my player ID! WTH ! Conversation ID: #2099040

[frail pecan]

Keep patients guys, Gl working on it

[wraith cosmos]

@celest prism Same thing in my case too! No help ( in time ) and answers which missed the target by 1000 km!!!

[sage meadow]

Hi, can you help me? I've tried to contact customer care but I am not getting any replies and been waiting for hours. I forgot my email for the account I played on 4 years ago and want to return playing the game if i'm able to recover this old account of mine. I just need to know what email it was connected to. @neon magnet

[misty kernel]

I want cross play

[elfin comet]

has daily goals reset been delayed? it's scheduled for 8:18 UTC, about 3 hours from now, very odd time

[delicate wave]

Conversation ID: #2118206

[celest prism]

Yep !👍 💯

[waxen ginkgo]

2119915

[frail tendon]

8 days and no answer

[ripe hedge]

Yo my ID is 0507091 and i have a problem with the driving options. When i so to settings, the only button appearing is for manual acceleration and i cant drive at all. Please help!

[neon magnet]

Hi, we're aware of this issue and the team is working on a fix

[sly valley]

Hi I successfully transferred my account from windows to android but my windows account was banned now I’m scared that they don’t bann my android account.and here is my Conversation ID: #2122404 for my banned windows account

[neon magnet]

Hi, when we do account transfers, the account on the old platform is wiped

that is how it works

You are now permanently on Android, your Windows account is gone - that is the transfer.

[waxen ginkgo]

conversation id: #2119915
after the new update when i click on play in mp2 its just loading even tho my wifi is ok.. it don't show error message only loading.. only option to cross the game and restart

[odd stump]

Conversation ID: #2122912

[delicate wave]

Conversation ID: #2118206
Again please I want to finally sort my account problem 🙏🏼

[sly valley]

But this don’t mean to bann account they can reset it means delete progress now I can’t play on pc if I wanted to sometimes and they said progress reset not bann

[ripe hedge]

Will we get compensation bc we couldnt play for several days?

[frail pecan]

Conversation ID: 2125974

[weak sphinx]

Hello how can I share a screenshot

[swift pasture]

Conversation ID: 2127514

[ripe hedge]

When will this problem be fixed i wasnt able to play for at least a week and its very frustrating to not compete in the game

[vestal wigeon]

Repair the problem with facebook cuz i can't connect with facebook

[delicate wave]

Question, everytime I get answered by customer care, does it always have to be a different person? Cant I just have a conversation with one cc employee only?

[cobalt hollow]

My Conversation id : 2129647 i registered my request but no reply now

[harsh vessel]

@neon magnet it's been like 10 days since I submit 2 supports. But I have not receive any response on my email. So i don't have conversation id. I checked spam folder and found nothing.

[neon magnet]

I don't think we have a timeframe yet, but hopefully soon

[neon magnet]

Did you open a ticket for this issue?

[neon magnet]

It depends on availability

[neon magnet]

That's odd, you always should receive an email response with a conversation ID at the bottom. Can you please check that you wrote your email correctly in your request?

[cobalt hollow]

The conversation id is 2129647
haven't got an email yet what's the ideal time of getting a reply?

[dire sedge]

@neon magnet what's this man??

[plucky mica]

Conversation ID: 2130634

[frail tendon]

Conversation ID: #2098247 14 days and no bug fix. Pls fix control bug on facebook asap

[delicate wave]

Wait, who should I talk to then if CC cant fix my account problem? I sent another email asking the same think to cc but if any of you know, I'd appreciate it

[neon magnet]

If the customer care team is unable to assist, there's nothing we can do on our end

[neon magnet]

Hi, thanks for your ticket! We're working hard on fixing the controls bug. Thank you for your patience!

[half kindle]

Can't play multiplayer
Conversation ID:2094528

[weak rain]

Hi.

[raw steeple]

yo

[dire sedge]

Finally a ban for absolutely no reason, 😭😭😭 @neon magnet what is happening man??? Conversation ID #2133974. Man please help man ban for no reason??? My account is making unauthorized alterations to the game?? Hacking?? This is false. I just updated the game now I'm getting these false accusations and ban??

[undone forge]

i can't login with gmail.
id: d53b6ec

[solar sinew]

I can't open the game. It's showing connection error even there are no network issues. ID:021157

[queen herald]

I can't get the Windows Store version of A9 past the "Gameloft" black screen then it closes down. Where should I go to get this resolved?

[zealous sedge]

After the first ban which last for 14days my account progress was reset.I really hope you can return my progress,please!
Conversation ID:#2130009

[weary vale]

I have a question Conversation ID:#d98c3e2

[sly valley]

@queen herald Search for a solution on YT

@sly valley Windows crack version, is this exists?

[sly valley]

is your windows crack version or original one

[neon magnet]

Hi, that's your player ID, not a conversation ID

[sacred quartz]

Controller not working properly on Mac.
ID: 2114989

[royal bone]

Where do i need to comfirm my age now soo i can change my ingame nickname?
ID: 2133173

[frail pecan]

Conversation ID: 2125974

[weary vale]

What is my conversation id

[outer jolt]

#ID:2136807
My friend can not find my club
Device:IOS

[upbeat oracle]

where can I leave a bug report?
Is this the right place?

[minor depot]

Bellinki#7935 has been warned

Reason: Duplicated text

[somber hazel]

No

[gilded loom]

ID: 2136470
Data reset from beginning already tried reconnecting reinstall and everything the result are the same im using the same account that i saved this is 3rd time i playing a9 again the 2nd there was no problem
Device: Android

[hoary loom]

conversation ID: 2137707
written in Chinese, i also sent an English ver.
quit in 2020 (maybe 2019, i can't recall it), log back to the same Xbox account but the progress didn't sync at all
the "xbox account" is linked to my discord account

[dire sedge]

My ticket ID was not sent from my Email Address?? C'mon

[weak rain]

Gl is makin fun of us

[zealous sedge]

Progress lost
Conversation ID:2130009

[frail tendon]

Ah yeah those are just words for gl staff

[wary blaze]

I bought the pass and didn't get the car

[neon magnet]

Please open a #👨💻-customer-care ticket

[celest prism]

@neon magnet Conversation ID: #2099040 2 weeks since update bugs and still no resolve !

[neon magnet]

Hi, looks like you got a response 3 hours ago. Can you please respond to it?

[hoary loom]

repost, conversation ID: 2137707
still haven't get any response

[dire sedge]

@neon magnet Ticket ID #2139018, somebody help me

[hoary loom]

@neon magnet conversation ID: 2137707
can't recover my progress even when i already logged into the same xbox account
i still remember my old ID
but i didn't receive any response from either the customer support or here since yesterday
i would be glad if you can help

[clever harness]

@neon magnet could you please help me, I've been playing asphalt 9 for so many year's and now I can't save my progress to my Gmail account.

[neon magnet]

Hi, I'll escalate the tickets

[neon magnet]

What is your ticket?

[inner owl]

@neon magnet conversation ID: 2138621 device Android
Hi, I'm having a problem in the new Road test event. In the first round I was able to get 35k R coins, but after I bought a blueprint that cost 5k I was left with only 14k R coins. Is this a bug? Pliz help me out.

[zealous sedge]

@neon magnet No reply for progress lost
Conversation ID:2130009
Please reply

[sly valley]

@neon magnet Conversation ID:2107254
Device:Android
Hi, one of your agents promised me that they will compensate 300 tokens to me but i never received the tokens.

[white warren]

can someone respond on Conversation ID: 2140888 , problem still not fixit

[zealous sedge]

February 25
No reply for progress lost
Conversation ID:2130009
Reply please

[past flame]

How do I submit a ticket?

[sly valley]

Repost, conversation ID: 2107254
still haven't received the tokens yet

[pallid ridge]

Conversation ID: 2142370 bought the legend pass and didnt get the car. Should i refund ?

[white warren]

can someone respond on Conversation ID: 2140888 , problem still not fixit

[wraith cosmos]

@past flame Go to Store and search for Asphalt 9 Legends. You'll see the developer contact and the reviews. Tap on the developer contact and you'll see an e-mail address. Use that address to tell the support about your problem/s.

[upbeat citrus]

hi

[zealous sedge]

@neon magnet
No reply for progress lost
Conversation ID:2130009
Do I still get a chance to get my account progress back?I'm really miss my progress my collections please!

[pallid ridge]

@neon magnet can you plz have a look ? Bought the pass and didnt get the car

[mortal sable]

Can't play since city of lights update. On Android linked to Facebook. Not using the app. Have time and actual money invested. When click on my game icon it starts loading like it's my first time playing then it syncs and I get all progress back but all I can do is collect the auto claims if I enter a race no touch drive or manual controls.

[hoary loom]

@neon magnet conversation ID: 2137707 (if it still exists)
i know it hasn't been 72 hours yet
but i can't access my ticket on the support site anymore
i tried booting up my old device and update the game, can't get past error 1-3-1 although i have stable internet connection
and the save on my account is overridden with a new profile
i don't want to bother you too much, but could you take a look at my ticket?
best wishes

[frail tendon]

more than 2 weeks and no bug fix

[graceful shoal]

Conversation ID: #2140982
Hi I was wondering if there’s a way to help me because my lil brother spent my R Coins I earned from the the event for Future FFZER01 and I can’t proceed due to the fact I have to upgrade the car to continue
It’s been like almost two days that customer care hasn’t responded, I haven’t touch my account due to the recent accident
And I really want to continue the event cuz I like the car but I just can’t continue.

[restive bone]

@neon magnet Conversation ID: #1667499 , wsp dude can u help?

[sly valley]

Actually maybe its good he spent your coins, at 75000 you cant continue without spending real money so maybe you can thank him 😂

[white warren]

can someone check on Conversation ID: 2140888 , problem still not fixit, please don't wait till the event is over

[patent orbit]

@neon magnet Conversation ID 2117930 Still no reply since 12 days, how can I do the one time transfer from windows to iOS

[frail pecan]

Conversation ID: 2125974

[fossil zinc]

@neon magnet how do I get my acc back pls, dm so I can log in and get all my cars back

[zealous sedge]

Still no reply for progress lost
Conversation ID:2130009

[obtuse yoke]

ID: 2149551

[neon magnet]

please open a #👨💻-customer-care ticket

[fair island]

Conversation ID: 2146839

[copper canyon]

Hi, the workaround for it was to have the language in-game the same as the region for example for US it has to be english

[bright tiger]

Conversation ID: 2143897. How do I get bmw i8 roadster? I played the drive syndicate event, but when I redownloaded the game a week ago, I don’t have that car anymore. There is literally no way to acquire this car, and it’s a requirement for chapter 2 career.

[covert aspen]

Hi 👋guy I'm having server sync issue any solution...💡 If let me know

[meager beacon]

Conversation ID: #2138449
I sent them a video but haven't replied for about 5 days

[vapid birch]

i cant see ads in special offer shop , i'm using mac

[frail tendon]

team working on it, right?

[surreal plinth]

I've got the same issue.

[shadow rune]

@neon magnet hi i level 6 on my pc not level 6 IOS account

[fair island]

I really appreciate that GL team help me to fix my issue with Conversation ID: 2146839 🙏
if you don't mind could you guys help me a little more with Conversation ID: 2153046? Thanks I really appreciate it 🙏

[cloud onyx]

I haven't received my survey tokens, I'm on switch are there more people with this issue?

[zealous sedge]

Can I get my progress back please!
Still no reply
Conversation ID:2130009

[nimble totem]

2051e5b

[white warren]

thanks for the items, Conversation ID: 2140888 can be closed👍

[paper atlas]

Having the same issue after about 2 or 3 years lol. I'm trying to restore my account. Both with Google or Facebook login I get this error: 'Could not execute action on the server (2)'

Can anyone help out? Thanks! Eager to play this game again and continue where I left off.

Conversation ID: 2154938

@neon magnet

[dire fog]

Having issues with connecting to facebook nor Xbox from Windows.
I accidentally wrote a fake age and that doesnt allow me to connect
ID player: d230af
If anyone can help I'll be thankful.
By the way I tried to uninstall the game and reinstall it again but it didnt work.
We also contacted gameloft but still nothing.

[hidden mulch]

Im having a problem where everytime I try to do a race, it shows the car that I don't have blueprints for, and it forces me to use that car, What do I do?

[frail tendon]

problem is fixed, thanks

[fair island]

Conversation ID: 2154337

[sly valley]

@neon magnet
ID: #2130308
So GL cant find how to get my account back? LOL

[mint drift]

I can't buy legend pass or any item on asphalt store on Windows. ID: 2149908

[real garnet]

Bro @mint drift I have the same issue, ID: 2156700

[tough bough]

@restive harness I open Asphalt 9 Legends, 5 seconds later it kicks me out of the game. What should I do? I did "Verify File Integrity" from Steam.

System information:
Intel(R) Core(TM) i3 CPU 540 @ 3.07GHz 3.06GHz
Kingston 8GB RAM
NVIDIA GeForce 9800GT
KIOXIA-EXCERIA SATA SSD 240GB
Microsoft Windows 10 Home X64 Bit

[restive harness]

idk man.. I'm not working with customer care 🤦

[storm magnet]

Conversation ID 2142844
Still no update about 10 bps of Faraday Future FFZERO1 (Real Version), because i see people received 10 bps FFZero1 real version for free, but i didn't receive it. I explain to Customer Care, but they give me 10 bps of Loaned Version. I mean, how in the world they can't read my explain?? @neon magnet

[dreamy notch]

Conversation ID 2154187
I needed to transfer my account from iOS to Windows. After I confirmed about my decision, there has been no reply or confirmation to that.

[fair island]

Conversation ID: 2154337

[bronze elm]

Conversation ID: 2139769
No reply for almost 10 days! I need to contact about the progress issue and see what the situation is.

[maiden zodiac]

GL no conversation ID, don't know where to get one, but a few years ago I had an account linked to the email I use today. Right after the Quarantine Presents, I lost access, and need the progress back.

[hushed remnant]

my purchase keeps freezing don't know why this happened after i linked my xbox account me ip da61cc me bann ?

[real garnet]

I am still not able to buy anything from the store, Windows, ID: 2156700

[bronze elm]

Also Conversation ID: 2151476. No reply for 5 days. About the progress reset for my account.

[hallow badge]

conversation id:2160587

[hallow badge]

conversation id: 2161221

[teal vault]

Hello

[surreal garden]

it says i got the Faraday Future FFZero1 but its not showing up in my garage

[frail pecan]

Conversation ID: #2162267

[fair island]

Conversation ID: 2154337

[humble night]

Hello
My tokens were lost when I logged back into my account
There were around 2000 tokens and now there are absolute 0
Conversation ID: 2162925
@neon magnet

[static vector]

Facing Connection Error. Unable to Login to Game
Player ID 3c188c8

[fathom wraith]

Same as Falcon. I've reinstalled game on my Xbox but it keeps coming up with the same "connection error" and cannot launch. I've forgotten my player id. Thanks.

[small spruce]

My club is registered in the clash(confirmed by clubmates) but it is showing to me that My club isn't signed up in the clash. Played the last clash but this time I can't. Please tell me why is this happening????
Player ID:- a7896d0

[tacit vapor]

I bought the multiplayer bonus after completing the milestones
I would like to have the milestone reward for MP1 please thank you
Player ID: b58b069

[ocean sedge]

i wanna know if it is possible to transfer my Asphalt 9 game data from my current Google account to a new one. I have been playing Asphalt 9 on this account for a while now and have made significant progress in the game. However, due to some personal reasons, I am planning to switch to a new Google account and I do not want to lose my progress in the game.

I have searched online for a solution to this problem, and I came across some forums where people were able to transfer their game data by contacting the customer service team. Therefore, I am hoping that you can assist me with this process as well.

Please let me know if there is any way to transfer my Asphalt 9 game data from this google account to the new google account.

player ID: e48d97
conversation ID: 2163211

[tepid magnet]

Why is the season ending a day early (that we paid for) Player ID: 8d97c02

[fair island]

Conversation ID: 2164802

[daring dune]

excuse me can you please change my icon to mac os, i do not play on xbox, nvm fixed

[placid kindle]

Conversation ID :- fef9e9b

[tepid magnet]

Conversation ID: 2164770

[hazy widget]

Conversation ID: 2165870

[sterile rune]

Just paid for legend pass but not recieved anything.Conversation ID.2166236
Player ID f4d94fe

[celest prism]

@steady dome CONNECTION ERROR on Facebook! Here we go again, every time I buy this damn Legends Pass something goes wrong. This is ridiculous.
I cleared cache, restarted laptop and checked my connection's! Conversation ID: #2099040
Player ID : bbf78ea

[frail pecan]

Conversation ID: #2162267

[fair island]

Conversation ID: 2164802

[vague bridge]

I have been contacted to CC for a week and haven’t got any response. Please help me to escalate my case. Thanks. My Conversation ID: #2157474

[stable cedar]

I can't login to my Google account

[sly valley]

I can't buy legend pass on windows. conversation ID: 2167820

[tropic iris]

Hi, i already had 181 cars with the spano, today I unluncked the F50 and still 181 cars shown. If I count every car, it shows 181 .. how is it possible ? Is there a missing car now ?

[median flax]

Conversación: 2167926

[keen helm]

From Delhi, India. asphalt 9 is constantly stuck at Network Error and then goes on to show certain error codes.

[stable chasm]

I can't buy legend pass on windows. conversation ID: 2168850

[sly valley]

After road test ended -1 car (loaned faraday version is gone)

[tropic iris]

I understand but I never had 182 cars.. first I unlocked spano (181), then « loan faraday » (still 181), then F50 (still 181) 🕵🏻🔎

[potent vortex]

guys i cant buy anything from market for real money after latest update what sould i do?

[visual wind]

Hey guys, i cant connect with my Google play account for get my account back can someone help me ?

[waxen ginkgo]

Conversation ID: #2169692

[fringe quartz]

Conversation ID:
2165375 (from 07/03)
2167588 (from 08/03)

[stable chasm]

Got the same problem under Windows. Switched the language to English and back to normal

[vague bridge]

@neon magnet I have been contacted to CC for a week and haven’t got any response. Please help me to escalate my case. Thanks. My Conversation ID: #2157474

[sly valley]

worked for me too! thanks!

[fair island]

It's been 3 days and my ticket is still not replied. I haven't been able to login to my account/ID for 2 weeks. would you please help me to escalate my ticket. I've explained the details of the problem as completely as possible, so please read carefully. Thanks @neon magnet

Conversation ID: 2164802

[lapis gate]

Someone explain , Whay 5 time in a row asphalt 9 kick from the game when i start special event. ADMIN ????!

[fringe quartz]

Issue succesful worked. Thanks a lot !

[silver wigeon]

ID: 2094022. This ticket has been open for over a month now, and I wonder if I will ever actually get those tokens back. Last message from customer care said that their logs only mentioned me having spent like 200 tokens, while I had spent thousands. @neon magnet .

[dire sedge]

2172080: Ban Every Time I close the game 🤦

[teal gull]

I just want my progress reset, got a reply after a few days but been almost a week since I heard anything and nothing has changed. Conversation ID: #2161568

[oblique canyon]

i cannot play multiplayer

[storm magnet]

Conversation ID: 2142844
Platform : Android
It's been 2 weeks since i complain about rewards 10 bps Faraday Future FFZero1 (Real Version) to customer care, but still no respon. Very big dissapointment. @neon magnet

[dire sedge]

Any Update?? ID 2172080 banned for closing the game detected as suspicious activity

[last estuary]

Conversation ID: #2172719
For god sake, pls help me!!! @neon magnet

[thorn wharf]

@neon magnet
Conversation ID: #2177163
Why even I do get banned permanently for no reason?

[fair island]

Conversation ID: 2173132

[glossy lodge]

hi

[fair island]

Conversation ID: 2179115

[rain scaffold]

Conversation ID: 2179168 language settings in the game does not work, I can`t set to GERMAN language. Pls fix it ASAP

[kind girder]

Conversation ID: 2181702
Platform: Windows
Issue: Can't utilize the Token Bank feature as it is currently greyed out for me.

[sleek flint]

Conversation ID: 2171880
Platform: Andriod
Issue: Cant login from fb and google play service to save game progress

[warm patrol]

Why don’t I get 2 free refills on tickets when I’ve paid for the event package! Wasted my money

[neon magnet]

Please open a customer care ticket

[lost needle]

Conversation ID: #2183376
platfrom windows
Purchase Issues.

[humble night]

I still haven't received my 350 tokens that gameloft support said they would send me after my "accidental" spending of 2100 tokens
Conversation ID: 2183480

The conversation ID for the gameloft message of 350 tokens: 2162925

Thank you
@neon magnet

[sly valley]

Coversation ID: #2183603 (Google account)
Platform: Android
Issues: Login fail
Reason: My google account cannot log in due to a nonsense issue. Plz fix that.

[frail talon]

#2174557-tickets-customer-care

[sly valley]

Conversation ID: #2184851 transfer progress from android to windows/xbox

[vital dirge]

IGN Say cheesy5012(xbox)
issue: didn't receive my bundle items

[subtle cloak]

Conversation ID: #2153083 I am still awaiting an answer to why I have not received my "Survey Award" as promised, I first queried this on March 1st 2023 and all I get is the same email asking for details of my problem!!

[fair island]

Conversation ID: 2183671

[inland oracle]

Conversation id: #2140327
I want to change my country I selected.

[waxen ginkgo]

Conversation ID: 2186268

[fair island]

Conversation ID: 2186164

[celest prism]

Can't connect to MP 1 or 2 on Facebook !😫

[sly valley]

Conversation ID: 2186662

[sharp oyster]

Now that you mention it, i never receive it either

[knotty sequoia]

Conversation id: #2187825
Platform: Ig iphone but will be transferred to android
issue: ig to transfer progress from iphone to android

[fervent plinth]

Conversation ID: 2185436
Please fix the legend store problem.

[somber dagger]

hi

[sly valley]

Conversation ID: #2188980
I'm having a problem with in-game club chat

[plain raft]

Conversation ID: #2189099
I have problems about ads
" There was an error while showing the ad: 'Show ad fail!' "
@neon magnet

[drowsy jungle]

Conversation ID: #2189447
I have problems with the age restriction in my account but I am 19 years old

[humble night]

I still haven't received my 350 tokens that gameloft support said they would send me after my "accidental" spending of 2100 tokens
Conversation ID: 2183480

The conversation ID for the gameloft message of 350 tokens: 2162925

Thank you
@neon magnet

[celest prism]

@inner spindle Asphalt 9 ,on Facebook can't connect to MP 1 or 2 for 2 days . everything else is fine Conversation ID: #2189452 Now Day #3 !!!

[sly valley]

ID:2188532
wanting to transfer progress from Android to windows/xbox

[somber thunder]

Conversation ID: #2183100
I really need it because i am thinking to start legend pass and stuff. Thus it a major thing. that needs it to be done before i do that.

[waxen ginkgo]

Conversation ID: #2186268

[stuck linden]

Hey how to disconnect xbox account because i connected wrong one

[hexed rune]

Conversation ID : #2194084

[sly valley]

Why cant i connect with Xbox live in A9? @neon magnet my wifi is good too

[neon magnet]

Contact #👨💻-customer-care

[somber bobcat]

Conversation ID:2194752

[sly valley]

2188532 :ID no repond to change of progress from android to windows @neon magnet 4 days now

[sly valley]

How can I transfer my Google account data on Xbox or another Google account

[cyan trout]

Go to support in game settings , write about your problems , get ticket id and copy that.

[topaz ingot]

ID Conversation: 2196905

[barren jungle]

Conversation I'd -2196 130 Still No response It's been more than 12 Hours @neon magnet

[dire sedge]

Ticket ID 2172080, somebody please respond

[barren jungle]

It's Been 3 days ☹️ Nobody Responded @neon magnet @inner spindle

[shrewd abyss]

Conversation ID: 2199366. I would like to change my asphalt account's age

[waxen ginkgo]

Conversation ID: #2199666
problem: showing error msg ( server problm) in club race, mp2... rest of everything is ok.. i can play daily events, special events etc all... my wifi is ok everything running ok

[jagged veldt]

Help

[static wind]

i don't find it

[shrewd abyss]

Conversation ID: #2200102. Please repond through email

[vivid tendon]

Conversation id - 2197795, I can't join any session, Daily events, specil events are ok and my wifi is also good, Only problem occuring with mulltiplayers and clubs

[barren jungle]

Conversation I'd - 2196130 Please Respond

[naive pulsar]

I need help. How do I create a conversation id?

[vivid tendon]

Asphalt 9 don't give any options to logout from account logged in so, you have to uninstall and download it again

[stuck yarrow]

i cant connect to an mp server. I get this image every single time i tried to race in mp. Doesnt matter if its MP1 or MP2.

[neon magnet]

You open a customer care ticket using the in-game button, you complete the data, and you receive an email with a conversation ID

[fading badge]

I submitted a ticket last Wednesday and haven’t gotten a response yet………
I purchased the multiplayer pass last Wednesday about 9 or so hours before the seasons ended (so that I could have it for the entire upcoming seasons). I raced both seasons a few times prior to them ending and didn’t receive any of the multiplayer pass rewards. I need those rewards and feel like I should get them.

[neon magnet]

What is your conversation ID?

[barren jungle]

@neon magnet Conversation I'd - 2196130 Please Respond I Made Ticket On Thursday It's Monday

[fading badge]

@neon magnet
Sorry, had to wait 6 hours before I could reply
Conversation ID: #2195225

[ebon light]

Conversation ID: #2176306

Soo, it has been over 2 weeks since I submitted my request to have my WIndows acc transferred to my brand-new Android device… I patiently waited 2 weeks for this, since the system told me to wait around weeks at most for a response. Which is why I’m submitting this request now, cuz im tired of waiting now. PLEASE at least reach back to me! I submitted by player account ID, email, and everything else the people who handle this would need!
So please help me out so I don’t have to wait another 2 weeks or smthn… im getting desperate

[barren jungle]

Conversation I'd - 2196130 Please Respond I Made Ticket On Thursday It's Tuesday@neon magnet

[stuck yarrow]

conversation ID: 110388271. when i start the game i go into mp2 and select a random car and then im waiting for the race to load it goes for a long while and then i get error 30 and then i lose the car fuel and rank.

[neon magnet]

Someone answered now 👍

[ionic arch]

@neon magnet as I can't repond fast duo to low mode. As i said, around 5 millions cash lost , ferrari 488 GTB maxed out. It's out of the ordinary and this thing never happened to me. I didn't share any of my info. I'm really confused. And why the 488 GTB? It was mostly used by the cheaters of the game . But thank god i can't see that he played with it and didn't touch my tokens. because i changed my PW. Can you investigate this activity? I sent a ticket (Conversation ID: #2204232 ) and this is really a big distraction.
Thanks

[neon magnet]

If you sent the ticket, share the conversation ID (you can edit your message) and I will send it over to the team

[plain cloud]

This is happening frequently in multiplayer now and losing a lot of fuel due to it

[fading badge]

Thank you

[ebon light]

@neon magnet can I get some help on my case soon? It's been over 2 weeks now, thats why.

EDIT: Nevermind this message. Thanks man for notifying them! Greatly appreciated it!

[onyx ibex]

@neon magnetplease check conversation I'd- 2202037 I want to tranfer my gamedata from windows to android

[woeful thistle]

I want to transfer my switch account data to my iphone. please.
switch player id bo51a
iphone player id 6e2bca8

[neon magnet]

Hi, this is not possible, sorry.

[onyx ibex]

@neon magnetwhat about my case, I wanted to transfer my account data from windows to android coversation I'd - 2202037

[reef glacier]

Hello! Do you also process requests where a request ID has already been created by the German Supporter Team? Then this would be the request ID: 2207144!

[glad tangle]

I know I don't have a ticket but please listen to me bcoz I can't even create a ticket because my game doesn't start on windows 10 it used to start before (downloaded through Microsoft store) it instantly crashes without even showing the Gameloft logo and sometimes it shows the logo but it closes again after like 5 seconds

[restive laurel]

@neon magnet Hi mate sry for msging you but is it possible to switch my account from windows{xbox} to android ?

[woeful thistle]

@neon magnet
Ibeg you to please work something out.

[celest prism]

@inner spindle Conversation ID: #2208981 New update same old bugs!!! 😫 Now Controls are disappearing WTH!

[desert marten]

How do I change the download location of ASPHALT 9 from the microsoft store?
My C drive doesnt have enough space to downlad the game, but D drive does.

[frail tendon]

same thing!

[merry bluff]

How to play with friends

[sacred quartz]

Controller not working properly on Mac.

Ticket open since mid February, issue still not fixed.

ID: 2114989

[dapper rampart]

#2209914 can not receive reps

[spare lion]

a-488d32

[rugged lark]

MacOs after new update escape key switches from full screen to windowed mode. This is pain!

[thick oasis]

Game is facing significant performance issues on S22 Ultra - I switched to "performance" in setting to try and improve it, even that doesn't help. Things such as KD, the game freezes for a millisecond and then continues, like it skips frames.

[final adder]

My club reputation points are not increasing even though I'm earning reputation points.

[neon magnet]

#🔥・hot-topics

[ebon light]

@neon magnet (same Conversation ID as before -- #2176306) Hello! I was just asking if you could just notify the staff of GL support that I several messages to them again, hoping to fix a problem in my game transfer. I know it has only been a day now but after 2 weeks I really need this to be done and over with as soon as possible. Thanks if you read this!

[neon magnet]

I have escalated it right now.

[vague pecan]

Ticket I'd :2208262
I didn't get reply for two days
I have a problem with legend pass missions

[glad tangle]

@neon magnet I know I don't have a ticket but please listen to me bcoz I can't even create a ticket because my game doesn't start on windows 10 it used to start before (downloaded through Microsoft store) it instantly crashes without even showing the Gameloft logo and sometimes it shows the logo but it closes again after like 5 seconds

[neon magnet]

Send a ticket using this link https://support.gameloft.com/contactus?igagame=A9WN&verify=yes

[cunning pecan]

@neon magnetI have requested for transfer of my progress from windows to android (conversation IDs 2208760 and 2208771)

[mellow spruce]

#2209399
Didn't received clash winning rewards (47k rep was before claiming now 48k). I claimed reward after updating app that's why this issue.

[onyx ibex]

@neon magnetplease push conversation id- 2208760 I want to transfer my progress from windows(player ID before update b5ea4fe and after w-d7gc6hg) to android(player ID before update 9185f0b and after update a-1307h2d)

[wild vessel]

it says that i cant join any sesion

[ebon light]

Thanks for that mate! But um I had to make a brand new Conversation ID and ticket since they kinda kicked me out of it once I checked :/ And this new conversation is hopefully the one to get this done after over 2 weeks of waiting. Since I ran into another problem with that one from before.

Anyways, what I'm saying is I got another Conversation ticket and ID (now is Conversation ID: #2213658) And I hope this will put every other problem I had to rest since everything is, at least from what I can see, aligned with what they told me to do from before.
But um I know this is gonna send this as a ping, but since I only sent that a few hours ago. I can wait another day or two for an answer. If not I'll notify you again to ask them about it. Thanks for everything so far tho!

[grim moat]

ID: 2213764
I can't login to my account. It stuck on the loading screen for almost a year

[quaint otter]

#1790874
I contacted support in game regarding my account transfer from android to ios they said i would have to make a request from my android device and i did past that there’s no update i contacted customer support in game mailed them shared screenshots it’s been more than a week there’s no update and no one replies

[barren jungle]

Conversation I'd - 2206102
No Response Once Again 😅
@neon magnet

[normal crag]

Hi Asphalt team,
I had not received an update on the play store

[short terrace]

Club races aren't available to club members except the one creating it.

[onyx ibex]

@neon magnet push conversation id- 2208760 I want to transfer my progress from windows(player ID before update b5ea4fe and after w-d7gc6hg) to android(player ID before update 9185f0b and after update a-1307h2d)

[tender ravine]

@neon magnet

Conversation 2212222 not receive my rep clash after victory (48k). Write 2 times to GL support in game no reply

[regal kindle]

Buenos días,

Ha aparecido un sobre que por 1400 tokens te daban planos del Última RS Garantizado. Al abrir ponia como destacado el Sian. He hecho 2 tiradas y no hay planos garantizados ni del Última RS, ni del destacado.

Por ello ruego me devuelvan los 2800 tokens invertidos en un sobre con vicios ocultos. Ruego máxima celeridad en la respuesta.

[edgy flame]

@neon magnet ID: w-684f9h

[sly valley]

There is a huge problem with McLaren 600LT barrel rolls, the car loses a ton of speed while barrel rolling. I don't know if this is the channel to write but I couldn't find more suitable channel than this one. Is the dev team aware of this problem?

[mellow spruce]

#2209399
Didn't received clash winning 25k rep.

[fading wharf]

@neon magnet Please push the conversation id- 2215183, I want to transfer my progress from Windows to Android. My player id on Windows is 4c9e93 and android the player id is a-g159c53

[wooden breach]

My old I'd not logging

[orchid hare]

#2210512 No Response For 2 days, I wanted to change my age so my son can continue playing with an account once he gets his own phone

[slow cliff]

Hi guys, am have serious lag issues since the last upgrade. I'm on MacBook Pro 16" 2.6GHz 6-core Intel core I, Radeon pro 5300 4Gb, Intel UHD Graphics 630, 16gb 2667 MHz DDR4 and plenty of ROM.
Tried reinstalling, lowering res... no luck. Help?

[barren jungle]

Conversation I'd - 2206102
No Response Once Again 😅 @neon magnet

[minor bane]

Lamborghini Revento event not showing up in the seasonal events tab, what do ido?

[mellow spruce]

Update app

[strange ferry]

In my Nintendo Switch, the special event is in ultima rs. But according to my research, the ultima rs event should have ended a year ago. Is this on purpose?

[hybrid ravine]

#ID 22 1655 6

[barren jungle]

Conversation I'd - 2206102
No Response Once Again 😅
@neon magnet

[fading wharf]

@neon magnet Please push the conversation id- 2215183, I want to transfer my progress from Windows to Android. My player id on Windows is 4c9e93 and android the player id is a-g159c53. No response to my support.

[tender ravine]

If the game exist, it s because we play and some players use real money.

Why support gl don t reply ?

I write 3 times in game to the support.....

My club win the last clash and i don t receive my rep clash victory (48k)...

Pls respect your players find a solution and reply.

#2212222

[wild rock]

@neon magnet
Hi man, in rule part it said if I hadn't a cc ticket I should pin you.
I massaged cc for game transfer ios to android a week ago, but there is no response
Player ID:67b1eef
Android
Name: Driver 5325
Email: [e-mail]

[silver wigeon]

switch receives updates way later than global version

[barren jungle]

Conversation I'd - 2206102
No Response Once Again 😅
@neon magnet

[untold hare]

How do i transfer my data from android to ios?

[smoky orbit]

@blazing iris please check I have sent you documents.
2217682

[tender ravine]

ID 2212222 reply from GL support. No rep clash after winning.

Reply 150 tokens for compensation 48k rep Lost.

I don t care about 150 tokens...

[wild rock]

@neon magnet I still haven't received anything

[neon magnet]

hi, can you please try to open a ticket again using this link https://support.gameloft.com/contactus?igagame=A9WN&verify=yes

[late spoke]

Please I need a code

[subtle osprey]

@neon magnet hii i need help.
I'm unable to use the redeem code because the redeem website isn't opening.
(I have a good internet connection too)
😔😔

[neon magnet]

What do you see when you try to open the website?

[viscid topaz]

@neon magnet Conversation ID: 2219566

[neon magnet]

Thanks, but please also give some context or info in your ticket

There's currently nothing

[fading wharf]

@neon magnet Please push the conversation id- 2215183, I want to transfer my progress from Windows to Android. My player id on Windows is 4c9e93 and android the player id is a-g159c53. No response to my support for 3 days ago

[ebon light]

@neon magnet (Conversation ID: #2213658) Hey um it's been 4 days now and no answer still from support. I am hoping this time I can finally get this account transfer over with, since its been 3 weeks at this point... So could you please notify them again about the case? I would really appreciate it!

[reef glacier]

If I get an account as a gift, for whatever reason, what do I do? Do I take the code from the account I get and enter it, or vice versa?

[onyx ibex]

@neon magnetpush conversation id- 2208760 I want to transfer my progress from windows(player ID before update b5ea4fe and after w-d7gc6hg) to android(player ID before update 9185f0b and after update a-1307h2d)

[still pewter]

2213564 ?

[restive laurel]

@neon magnet Hi Sir, I want to transfer my windows account { ID=w-8g55357 } to my android account { ID=68237e} Is there anyways to do this ?

[topaz seal]

Conversation ID: #2220421 - My club does not appear in the location (Israel). It only appears when you type in its full name. We stopped accepting requests to join for several months.

[ancient girder]

The McLaren 600 LT Spider has many bugs on taking ramps. Especially on trying to land on lower parts of ramps for a low barrel jumps, it stuck there and doesn't make the jump. often act weird on taking any ramps. @neon magnet

[stuck smelt]

Ticket ID: 2218441 (created from support website using my email address)

Please help me though that ticket to solve my account "connect" option issues. 😢😭

[ebon light]

its cuz the 600lt was sized in-game somewhat larger than the rest of the cars. Leading to all sorts of odd physics issues. Its an issue for the devs to fix soon

[mental junco]

Conversation ID: #2219736 account banned out of nowhere, but I’m not the only one that got banned out of nowhere

[subtle osprey]

Blank page
White screen
Even though the page completely loaded and my internet connection was good too.

[neon magnet]

try a different browser

[frail tendon]

Conversation ID: #2221201 controls issue on facebook

[sly valley]

how to raise ticket ?

[sly valley]

In game settings, customer care

[fading wharf]

Please push the conversation id- 2215183, I want to transfer my progress from Windows to Android. My player id on Windows is w-6e1g15 already and android the player id is a-g159c53. I wrote my old id in support but i mentioned my email. Have I do call the support again, or I need to wait? @neon magnet

[honest knot]

Conversation ID: 2216915 Game centre and facebook log in issues cant Log in

[stuck smelt]

@neon magnet can you please help me with that ticket?

[smoky orbit]

@neon magnet
2223497 hi sir, I have lost access to my account I need your help please.

[ancient girder]

@neon magnet are devs aware that McLaren 600LT Spider has serious bug on taking ramps in général ?? UNUSABLE . And Especially manual drive on taking lower part of ramps for low barrel height, it mess up.

[neon magnet]

Yes, we are aware of the issue and are working on a fix

[tepid arrow]

SEASON 30

[sly valley]

Conversation ID: #2223869 | @neon magnet

Question: "Good evening, There was a small problem. I want to connect an account with progress to Facebook (Facebook - new account). At connection - has 2 accounts, ( 1GL (Facebook) and Main (Ios) ), can I connect my main account with facebook without losing any progress?"

Reply: "First, let's clarify the situation as much as possible to make sure we have all the important details.
Did you connect your game to any social network (Facebook, GooglePlayGames, MSN)?
When was the last time you played with your good progress?
The better we understand the problem, the quicker we can find a solution for you."

answering for the reply

1. Connected with facebook today
2. Today (main)
   If need help - ff46948 (main account) i-g797gf (facebook account)

[whole rose]

@neon magnet
Conversation ID: 2223964 , after a week and 2 days, after providing all the information , I was ensured by Diana that they would proceed with my data transfer from Android to IOS when the new LP releases today.

Please rectify this or remind the team thag today is the new LP please.
I spoke with Tony , Diana , Sandra.
@inner spindle

[sly valley]

@neon magnet
Conversation ID: #2224191
Question: "I want to transfer my Android progress to Windows. Please help me out (conversation id: 2223579)".
Reply: "First, let's clarify the situation as much as possible to make sure we have all the important details.
Did you connect your game to any social network (Facebook, GooglePlayGames, MSN)?
When was the last time you played with your good progress?
The better we understand the problem, the quicker we can find a solution for you."
My answer:

1. My game was connected to Facebook only.
2. The last time I played with my good progress was today (04/05/2023).
   Android account id: a-1cd90hd.

[neon magnet]

Please send your answer as a reply to the email

[smoky orbit]

@neon magnet
2223497 hi sir, I have lost access to my account I need to recover it can provide all information it's my 3 years of grind.

[whole rose]

@neon magnet
Concerning my transfer to IOS , it was suppose to be done today but I was playing on the android last night , should I not play the game until the transfer is completed or can I continue playing?

[pastel sequoia]

Game is lagging really bad since I did the update. Anyone else having the same issue?

[stuck smelt]

@neon magnet

I want to disconnect this player id a-3f432d6 from my Facebook account . I have a new account, i want to connect my Facebook with that. Can you please remove or delete this id from my Facebook?

My Facebook username: qmaazim
My Facebook's user id for Asphalt 9: 736623170391965
(I can provide more information if needed)

[neon magnet]

Have you opened a ticket with customer care? Got it: 2218441

[sly valley]

I did. But nothing happened

[whole rose]

Conversation ID: 2223964
after providing all the information , i was assured by Diana that they would proceed with my data transfer from Android to IOS when the new LP released today.

Please rectify this or remind the team that today i didnt recueve the transfer please.
I spoke with Tony , Diana , Sandra.

The last time i played was last night 04th April

Can i please get some confirmation here.
@neon magnet

[pale sequoia]

Hello

[smoky orbit]

Conversation id: 2223497
Hello @neon magnet sir I have lost my account access please help me recover it looking forward to your reply .

[nimble chasm]

Conversation id: 2227099.
@neon magnet
Several club members were not able to claim the last milestone from the last club season even though it was achieved. Normally we'd get the chance to claim the reward(s) from the old club season before it would show the new club season.

Obviously some people cannot be there to claim a reward because of time zones. It used to be possible to still claim them later.

3 people so far in the club have been unable to claim the 4.7M reward.

[modest silo]

Can you please tell me where i will get the reedem code?

[dense arrow]

Hello.
In the season that ended today our club reached the milestone of 250 Tokens, but some of us have not received it.
Could you tell me what I should do to claim the Tokens.
My ID is w-e5f23
My Club ID is #992a

[pearl scroll]

hi can anyone help me

[sly valley]

hello I installed the ios 13.3 update well, but today I realize that the direction problem is related to the full screen mode. as soon as I am in full screen the direction does not work correctly whereas in small screen it works correctly (as much with the keyboard as with the xbox controller) do you have a solution

[tardy scaffold]

My ID a-fh4g47f is refusing me to award because the ID is not identical

[mental junco]

@neon magnet Conversation ID: #2219736 2nd pushing it, support isn’t answering since 4 days

[topaz seal]

@neon magnet Conversation ID: #2220421 - My club does not appear in the location (Israel). It only appears when you type in its full name. We stopped accepting requests to join for several months.

[pearl scroll]

@neon magnet i want to transfer my data from android to pc help

[glad marsh]

@neon magnet i want help in access restricted

[haughty crater]

@neon magnet hi, i reset my Ipad and asphalt 9 app was deleted. now i redownloaded asphalt 9 and the “connect” button is black and cannot be pressed. same thing happened to my friend. how can i log into my old account, which is connected via Facebook. facebook user ID:721293916365965

[spare lion]

@PWGood#6581
@stuck smelt

[ebon light]

@neon magnet Hello sir, I am typing as a sort of cry for help, because my case of transferring from Windows --> Android has been going on for over a MONTH now... And I seem to be hit with dead ends every time I try and get this through! And most recently, I had this lady by the name of 'Liana' reply to my customer support messages on the Windows side. Saying that she needs the other side of the transfer, ie the Android device, request in order to get this transfer going. But, in the SAME THREAD OF MESSAGES BEFORE THAT I SPECIFICALLY PUT IN THE ACCOUNT ID AND EVERYTHING NEEDED FOR THE ANDROID END! (I will literally dm you screenshots of the message thread to prove my point if you doubt me!) Anyways, I responded back to that 'Liana' person stating the exact same info again, in some more detail this time in case anything goes wrong and such -- So 3 days rolled by of no messages, but then after those 3 days, I receive a message on the ANDROID Customer Support. And you wanna know something funny? IT WAS F------ LIANA RESPONDING TO ME, WITH HER MESSAGE BEING AN EXACT WORD-FOR-WORD COPY OF THE MESSAGE SHE SENT TO ME ON THE WINDOWS END!! Im, sorry for raging but I am SICK AND TIRED of waiting for a MONTH. Only for the SAME person of both ends, send me a GENERIC message saying how their dumb--- couldn't READ the info needed to get this transfer going!! EVEN THO I PUT IN BOTH ENDS, WITH INFO OF THE OTHER END TO MAKE IT EASIER FOR THEM. As well as make this go sooner for me.

PLEASE. If you know that 'Liana' person, PLEASE tell her to READ the stuff put on the chat next time! But instead of waiting for next time, PLEASE get my account transfer done ASAP!!

OH, and fyi I put all the info from the Windows side onto the Android CC messages, including that Conversation ID and my Windows A9 acc ID. ALL BEFORE 'Liana' responded with that generic copy-pasted text!

[somber bobcat]

Conversation ID: 2231654

[bleak furnace]

Hi, I want to Player ID: w-g08c88g.

Player ID: w-g08c88g

Conversation ID: #2234632 > (Steam)

Conversation ID: #2240041 > (Microsoft store)

Name: azzam75

Car: 60

Reputation level: 59

Garage level: 14

email: [e-mail] > (Steam) + (Microsoft store)

[haughty crater]

pls help anyone experienced this before or know how to fix?

[wild rock]

I feel you man. I had a transfer from ios to Android with this guy 😂

[restive laurel]

lol im also trying to transfer but get outright ignored lol

[pastel sequoia]

Conversation ID: 2225285 - game is lagging really bad and nobody seems to answer my email. I've reinstalled the game on my MAC and still having problems.

[lusty yoke]

Id : i-5c1c93

[bleak furnace]

Hi, I want to Player ID: w-g08c88g.

Player ID: w-g08c88g

Conversation ID: #2234632 > (Steam)

Conversation ID: #2240041 > (Microsoft store)

Name: azzam75

Car: 60

Reputation level: 59

Garage level: 14

email: [e-mail] > (Steam) + (Microsoft store)

[ebon light]

well hey that means you at least got the transfer complete and over with! Mines still at where I started from a month ago 💀

[wild rock]

Always try to open a ticket from email and send the ticket in comments of Facebook or here
They usually pay attention

[bleak furnace]

Hi, I want to Player ID: w-g08c88g.

Player ID: w-g08c88g

Conversation ID: #2234632 > (Steam)

Conversation ID: #2240041 > (Microsoft store)

Name: azzam75

Car: 60

Reputation level: 59

Garage level: 14

email: [e-mail] > (Steam) + (Microsoft store)

[desert beacon]

Hello I play Asphalt9 on Huawei, and I actively create content about this game everyday, but I have and issue, every screen record I made, the result always silent. I mean, there is no game sound. I think it will better to if you fix this bugs or permit player to record the game sound too
Yeah this is for my content

[pastel sequoia]

FIX THE LAG ISSUE ON MAC UPDATE 4.0.0 PLEASE!

[wild rock]

I have a Huawei y9 prime so here is the tips:
The second that is playing on the speaker ( low or high) in the video will be like that time, so if you play in silence or low voice it won't be good.
But It will record full sound if you're connected to a wireless headphone.

[sly valley]

Can somone tell my code?

[bleak furnace]

Hi, I want to Player ID: w-g08c88g.

Player ID: w-g08c88g

Conversation ID: #2234632 > (Steam)

Conversation ID: #2240041 > (Microsoft store)

Name: azzam75

Car: 60

Reputation level: 59

Garage level: 14

email: [e-mail] > (Steam) + (Microsoft store)

[sly valley]

a-28773g8
DaddySins69

I have been through so much trouble regarding the account changes and constant server issues .. now all of a sudden my id no changed and the club vanished..
My cars were okay. progress was okay... So I chilled out.
Now your game needs to chill out, it can't accept my push throughs, most of the times in multiplayer I'm either thrown in a random abyss of land that looks as if I'm under the surface, sinking down. Or up in the air. Ik multiplayer is tuff and I've skills, but ur game can't handle it. Cuz I am all about breaking the boundaries of any game.
Have a look at what ticked me off finally this time.

[plush sorrel]

Player ID: w-73dd5h
Conversation ID: [e-mail] > (microsoft store)
Car: 93
Garage level: 16
email: [e-mail]
problem:I can't log on to my Xbox

[wet lantern]

Player ID: a-6023g4
Conversation ID:2236487
email:[e-mail]
Accidentally spending on wrong packs(wrong touching in the pocket)

[west mantle]

Conversation ID:2218887

[azure bay]

Conversation ID: 2235704
Player ID: 5b29833
Email: [e-mail]
Problem: My problem is that the game does not allow me to connect my current progress to my Google play account, I already tried restarting the phone, deleting Google play data and deleting the cache of A9 and Google play and the problem still persists, I had already used google play account to play but that was a long time ago about more than a year ago and i had stopped playing it but when i try to play again and connect in february this year i get server connection error , on the other hand, I have another problem, the events in progress do not appear, neither do the multiplayer races or the legend pass, both say that there are no events at the moment, in short the events and the multiplayer features are disabled.

[wild rock]

I have the problem with Google play too, and event eror is based on you connection, so try a better one or use vpn

[balmy nova]

Conversation ID:#2238511
Player ID:w-108c47
Email: [e-mail]
Platform: Xbox/pc
I got false banned for 14 days without doing nothing. I don't want to lose my entire progress after 2 years of playing. (i asked in their customer service, the reply was just written by a bot without any good explanation)

[indigo geode]

My tokens were accidentally spend i requested them , i give them profe also but they nothing do on my issue

[steady ore]

it happened the same to me, and It says error when i enter my email adress and the ticket ID given in the email

[balmy nova]

weird ticket customer service lol

[restive laurel]

Hi

[bleak furnace]

Hi, I want to Player ID: w-g08c88g.

Player ID: w-g08c88g

Conversation ID: #2234632 > (Steam)

Conversation ID: #2240041 > (Microsoft store)

Name: azzam75

Car: 60

Reputation level: 59

Garage level: 14

email: [e-mail] > (Steam) + (Microsoft store)

[ebon light]

Tis indeed a skill issue 😔
Also its the 3rd one

[patent geode]

Hi, How can I see my Player-ID if I'm banned (injustifyied) ? I wrote to support 4 days ago. No response. Conversation ID #2230068

[slow latch]

Hi

[bleak furnace]

Hi, my player : Lost

Player ID: w-g08c88g

Conversation ID: #2234632 > (Steam)

Conversation ID: #2240041 > (Microsoft store)

Name: azzam75

Car: 60

Reputation level: 59

Garage level: 14

email: [e-mail] > (Steam) + (Microsoft store)

[balmy nova]

i got false banned too :((

[coral lake]

Redeem code verification didn t work

[sly valley]

Redeem code verification buffering.

[steady ore]

Hi, I got banned and I think it's an error. I don't want to lose my progress. The ticket ID code didn't work so i can't send a request, that's why i ask for help here.
Conversation ID : #2239317
Username : SpearNN
Playerd ID : w-32f9819
Country : France
Language : French (i can speak english)
Platform : Windows
Entry ID : 110394109
Game : Asphalt 9
Version : v.0.0j

Thank you for your help,
Goodbye

[silver wigeon]

ping codin

[bleak furnace]

Hi, I want to Player ID: w-g08c88g.

Player ID: w-g08c88g

Conversation ID: #2241824 > (Steam)

Username: azzam75

Country : saudi arabia

Language: English

Car: 60

Reputation level: 59

Entry ID: 110394205

Garage level: 14

Version : 4.0.0j - 4.0.9.0

Data center: mdc

Game: Asphalt 9

email: [e-mail] > (Steam)

[rain scaffold]

How can I switch my players ID, account and score to a new device (Windows), without using any social media account. Conversation ID # 2241441 Player ID: w-h9ee8e

[bleak furnace]

I Don't want to new account player ID: w-f6de0d, I want to player: w-g08c88g

Player ID: w-g08c88g

Conversation ID: #2241824 > (Steam) +Conversation ID: #2241880 >(Microsoft store)

Username: azzam75

Country : saudi arabia

Language: English

Car: 60

Reputation level: 59

Entry ID: 110394205

Garage level: 14

Version : 4.0.0j - 4.0.9.0

Data center: mdc

Game: Asphalt 9

email: [e-mail] > (Steam)

[gleaming path]

Hi there,

on my iPhone 13 Pro I could use the option for 120 fps, but on my iPhone 13 Pro Max 60 fps is the limit, 120 fps is not shown. Both devices on iOS 16.4.1. Is this a known bug or what could be the reason here? Thanks!

Player id: i-d8gd42
Conversation id: #2242559 iOS
Username: Phx™️ | FROST
Country: Germany
Language: English
Platform: iOS
Game: Asphalt 9 v. 4.0.0

[sly valley]

Code

[silver wigeon]

Conversation ID: #2241478
Username: Pureskillissues
Platform: Windows
Player Id: w-6ed399
Garage level: 12
Country of residence: Greece 🇬🇷 (can speak english)
Issue: Accidentally spent tokens on essenza scv12 key packs and would like to have them back.
This is the second time I create a ticket about an issue like that, but the customer care team didn't give me a compensation the first time, as far as I know.
@neon magnet

[mystic rapids]

id: a-d3e6714
username: Wistara
platform: Android
gl: 14

Opening 10 scv12 pack when my internet got down, relogging in to find out that i didn't get anything while having my tokens deducted. (my scv12 bps were 3 before opening the pack, and still has only 3 after relogging)

[wild rock]

I dont think they fix it

[silent knot]

Conversation I'd: 2243234

[split light]

I try to join multiplayer but it keeps saying i dont have permission to join. What does that mean

[patent geode]

@stone cedar Hi!, I get banned (injustified). I wrote support 6 days ago with no response. I think it was a sort of coordinated attack or somethink. Do you know if support team is very congested? Conversation ID #2230068

[undone sun]

#afdda

[patent geode]

Has anyone else been unfairly banned a few days ago?

[calm oyster]

Conversation ID: #2244606

[spring marten]

id: 2244889

[whole moss]

Overall urgent action. In regards to the takedown event currently in play.

The siren flashing lights are way too bright and may cause someone to have a reaction or be extremely overwhelmed, as it has a strobe light effect.

Also the fact that the purple overlay for nitro shockwave doesn't help and makes it worse.

Is it possible to issue out an urgent hotfix to correct it please?

[split light]

w-c94394
i cant play multi-player

[low swan]

......

[ebon light]

sorry to inform you mate but once you spend stuff you cant get that back. Ive been in your situation, and there is nothing we can do about it sadly :/

[silver wigeon]

Then why does it exist as an option to open a customer care ticket :/

[versed axle]

Conversation ID: 2247369
Player ID: w-dh6e71
Platform: Windows
Country: United Kingdom
Issue: Cannot make any purchase, initially occurred when trying to buy 600 tokens through Token Bank BUT can also not purchase in the shop, both return the same error code

[wild rock]

to get help for purchase, transfer, ban, etc

[sly valley]

Every time I open the game, this happens. I have to go to settings, put it to windowed mode, move to the screen I want it, and activate fullscreen again. Any ideas? (I'm on two monitors, left is in vertical)

[ebon light]

1 word: trolling

[flint sandal]

Is it possible to log into the game with a driver ID on IOS. I signed up for many sweepstakes through a driver id and email and is there anyway that the devs can access and help me with that. I dont wanna lose a lot of progress.

[bleak furnace]

Conversation ID: 2246661
my player ID: w-g08c88g

[bleak furnace]

Conversation ID: #2241824
my player ID: w-g08c88g

[raw saddle]

plzzz solve my case i cant buy dep tranjaction fail my converrsasion id is i D: 2248602

[sly valley]

How to synchronize the game with windows 10 with android?

[compact kiln]

Not possible right now

[sly valley]

Nobody a clue on this?

[wild rock]

Take a cc for transfer

[balmy nova]

Conversation ID:#2238511
Player ID:w-108c47
Email: [e-mail]
Platform: Xbox/pc
i got banned for 14 days without doing anything, judging it was a false ban. I don't want to lose all of my progress

[quasi sail]

hello support, i want android transfer to iOS, at same facebook. but android has data then iOS device all reset while facebook i want move to iOS on asphalt 9 please.

[wild rock]

take a cc from android, you cant do it with facebook

[silver wigeon]

Conversation ID: #2241478
Username: Pureskillissues
Platform: Windows
Player Id: w-6ed399
Garage level: 12
Country of residence: Greece 🇬🇷 (can speak english)
Issue: Accidentally spent tokens on essenza scv12 key packs and would like to have them back.
This is the second time I create a ticket about an issue like that, but the customer care team didn't give me a compensation the first time, as far as I know.
@neon magnet
(customer care still hasn't answered)

[patent geode]

Conversation ID: #2245810
Username: [MX] MarioR3k
Platform: Windows
Player Id: w-1c9611
@gentle merlin @mortal merlin Hi! Second time in a row I get banned! What is going on? Pls verify your databases.

[bleak furnace]

Hi, my player w-f6de0d is Delete Now

Conversation ID: #2246308

player ID: w-f6de0d

race name: driver 299123

Garage level: 5

Reputation level: 6

cars owned: 5

tokens: 370

credits: 3060

total flags: 39

last played: 04/18/2023 04:39

Version: 4.0.0j - 4.0.9.0

Data center: mdc

Game: Asphalt 9

Country: saudi arabia

Language: English

email: [e-mail]

[ebon light]

go to customer care for it mate. But good luck on it tho. Iv been trying for over a month now and I still have had no progress on my case 😭 Hopefully maybe you might have some luck tho 👍

[sly valley]

Does Asphalt support depend on luck. Example: Asphalt 8 Conversation ID: #2233198 . You probably have your own experiences too.

[elfin delta]

iOS Game Center can’t login, anyone can help?

[wild rock]

Have you tried pinging codin?

[bleak furnace]

Conversation ID: #2246661

player ID: w-f6de0d

[ebon light]

Ofc i did. MANY times too

[pastel sequoia]

When will there be a new update for MAC?! Of course I've emailed gameloft and no response (shocker)

[split light]

how do u get a convo ID

[bleak furnace]

Conversation ID: #2246661

player ID: w-f6de0d

[quasi sail]

ticket: 2260483
id: a-9cfh118
i want transfer to iOS

[pastel sequoia]

When will there be a new update for IOS? Nobody will email me back! This is getting ridiculous!

[bleak furnace]

player ID: w-f6de0d

Conversation ID: 2255657

[elfin delta]

Conversation ID : 2255695
Application login in with FB and Apple ID connection problem, please help to fix it and update the application asap

[patent geode]

What is the average time for a response from support? I've being waiting for about 12 days. @stone cedar @mortal merlin

[bleak furnace]

player ID: w-f6de0d

Conversation ID: 2255657

[wild rock]

Usually 2 weeks

[molten jewel]

ticket: 2255313
ID: w-739c70
platform: windows
Bug: Our clan has a bug and it is that, the cars that they lend in the Clash are not with their statistics to the maximum, in practice if they are and it was noticed especially in my times, which were much faster, but when the time of defense the car down to 1 star, and not only happened with me but with all of my clan, and I think we will lose this Clash for that error, this also affected us in the attack phase where the same thing happens.

[balmy nova]

is there any way to get unbanned from a false ban?

[bleak furnace]

player ID: w-f6de0d

Conversation ID: 2255657

[wild rock]

taking a cc with your email

[bleak furnace]

Conversation ID: 2257406

Player ID: w-g08c88g

[balmy nova]

did already, still nothing

[quaint goblet]

Hey Guys, any updates on this ticket ID : 2257919 ?

[lofty birch]

ticket : 2258009
PLAYER ID : a-1e58164
i would like to transfert phone data to windows i will be thanksfull
windows info : player id : w-20c6d76

[bleak furnace]

Conversation ID: #2257406

w-f6de0d

[wild rock]

it takes about two weeks for an answer, keep waiting and stay calm because they make players say something bad to them...

[balmy nova]

its been a week, and they did nothing but gave out a npc reply which i got twice ☠️

[bleak furnace]

Conversation ID: #2257406

player ID: w-f6de0d

[barren jungle]

Conversation I'd - 2259231
No response @steady dome

[bleak furnace]

Conversation ID: #2257406

player ID: w-f6de0d

[patent geode]

Conversation ID: #2245810
Username: [MX] MarioR3k
Platform: Windows
Player Id: w-1c9611
@neon magnet Hi! Second time in a row I get banned! What is going on? Pls verify your databases.

[quasi sail]

ticket: 2260483
id: a-9cfh118
i want transfer to iOS

[bleak furnace]

Conversation ID: #2257406

player ID: w-f6de0d

[bleak furnace]

Conversation ID: #2257406

player ID: w-f6de0d

[echo lynx]

ID : 197c80
Platform : switch

Why I'm getting softanned?

[bleak furnace]

Conversation ID: #2257406

player ID: w-f6de0d

[bleak furnace]

Conversation ID: #2257406

My player ID: w-g08c88g

[reef glacier]

Conversation-ID: 2262972 over Steam/ Windows

[bleak furnace]

Conversation ID: #2257406

My player ID: w-g08c88g

[daring dune]

excuse me i am currently stuck at the end of the second season trying to unlock the green machines races, my cars are way under the limit and there is not way for me to upgrade them because i need like 30 more blueprints so i am stuck not being able to move forward while having heaps of good b class cars while only being up to the c season. Gameloft Player id i-edf3h2

[misty gazelle]

Every week a new ban for a week ((
Username / Link to the page: yurace
Player id: w-df3f872
Description: I ask you to investigate and unban my account, I play exclusively through Steam without the use of third-party programs. I ask you to review the logs and unban my account, I checked the computer for viruses, as well as the installed Windows 10 update. No viruses or malware were detected. Help me please!
Entry ID: 110395557
Country: Ukraine
Platform: Windows 10
Conversation ID: #2259476

[balmy nova]

Conversation ID:#2238511
Player ID:w-108c47
Email: [e-mail]
Platform: Xbox/pc
i got reported first then got banned for 14 days. Means someone false reported me twice. It said I harassed someone or I used money hacks, but I did absolutely nothing. If you can I would like to get unbanned 🙏

[bleak furnace]

Conversation ID: #2257406

My player ID: w-g08c88g

[somber thunder]

Conversation ID: #2183100
its been over a month since i had asked for aid, this was the most recent reply to me for this issue, that too was ai automated.

[lime laurel]

why can't i install this dang update? why?!

[ornate tundra]

None

[solemn steppe]

conversation id: #2264687

[bleak furnace]

my player ID: w-g08c88g

Conversation ID: #2257406

[slow coral]

Pls help me I want to post or to share my race to this server but still missing permission what i should do

[ashen sand]

Conversation id: 2268270

player id: i-gc046fh

Switching to android from iOS

[reef glacier]

If it right here, pls answer. If not so can help me someone other:

Hey guys! Today I have a question about the free trials in the Jaguar XJR-9 special event: Why can't I drive the Porsche 911GT3 RS as a free trial? So far, I have been able to "test" every vehicle that I don't have myself and thus meet the conditions. However, I can't do that with the PORSCHE GT3 RS, and therefore I can't meet the 5 conditions! It was possible for any other car, but not for it. Can you please help me with this? Thank you

[sharp stream]

Conversation id #2266787
Player id w-f82096h
Platform windows
My accnount was banned for 14 days and the duration was supposed to be over by 21st april 2023 but still the account is banned and im missing on so many events. Please kindly resolve this solution

[stuck smelt]

Please help @neon magnet , my issue is still unsolved but the token is closed automatically 😢

[lime laurel]

help. i may be going to university soon, and i want to transfer my a9 progress onto a new nintendo switch. my nintendo account is still active, but because it was linked to my previous pc, which went faulty after an upgrade screw-up, my password was changed later-on and i couldn't access it. which means i could lose my a9 account by the time i go to university. plz help, i'm begging u.

[versed epoch]

Hey I need help

[ashen sand]

I had been talking abt this matter on the in game customer care page but I am no longer recieving responses, I really need my account over to my android.

[balmy nova]

Conversation ID:#2238511
Player ID:w-108c47
Email: [e-mail]
Platform: Xbox/pc
i got reported first then got banned for 14 days. Means someone false reported me twice. It said I harassed someone or I used money hacks, but I did absolutely nothing. If you can I would like to get unbanned 🙏

[misty gazelle]

Username / Link to the page: yurace
Player id: w-df3f872
Entry ID: 110395557
Conversation ID: #2259476

[ashen sand]

I really need help I am not recieveing any messages on my ios customer care request

[bleak furnace]

my player ID: w-g08c88g

Username: azzam75

Conversation ID: #2257406

[barren jungle]

Conversation I'd -2272111
Please Reply
@hushed cape

[latent fossil]

There is a problem with this relay pack i am unable to claim any thing after watching ads . It's does nothing plzz check..

[balmy nova]

Conversation ID:#2271926
Player ID: w-108c47
Email: [e-mail]
Platform: Xbox/pc

[ashen sand]

Please reply as well @hushed cape

[bleak furnace]

my player ID: w-g08c88g

Username: azzam75

Conversation ID: #2257406

[dapper sapphire]

Conversation ID:#2273005

[iron parcel]

Anyone can help me to get the progress from ios to android?

[hardy pagoda]

I dont think you can due to the difference in platforms. U may be able to log onto your old account but if not then you probably can’t.

[sly valley]

Conversation ID: 2274750
Please reply ASAP

[maiden heath]

@hushed cape @neon magnet I am not able to login in my account Game ID w-f36e1c "Sharky 69" its showing "could not log in xbox", Its showing connecting but it is not getting logged in.
Is that account banned or hacked I do not know, Kindly reply.

Player ID - w-f36e1c. Its for the first time I am facing the problem. I reinstalled A9 and its Just not login into Xbox Live ?????
Please reply I am so much worried about it. 🙄 - Conversation ID - 2278654

[sly valley]

Hi, I want to transfer my account from iOS to Android

[balmy nova]

Conversation ID:#2271926
Player ID: w-108c47
Email: [e-mail]
Platform: Xbox/pc
im literally waiting for** over a month now **

[warm patrol]

Need help

[neon magnet]

Open a customer care request from both devices

[neon magnet]

You got a reply 5 days ago, to which you answered 4 days ago..

How is that waiting for over a month?

[neon magnet]

please reply to the latest email you have received

[neon magnet]

Please reply to the latest communication you have received

[neon magnet]

You got a final answer 27d ago

[stuck smelt]

On my email or here? I can't remember

[neon magnet]

email

[ashen sand]

@neon magnet I am getting the one and only cross playform transfer from ios to android, I requested from android and they said ok and told me request from my ios account, now heres the issue, I waited a week for my first request since didn't reply for the entire week I made a new request just before yesterday and now they aren't replying whereas they keep telling me on my android request to request on my ios in game cc, help me please.

[wild rock]

Waiting is the key...

[fading sparrow]

Price change in game on price of season pass

[balmy nova]

and yeah it was the same reply as i have said when i got reported first and then banned? i got the same reply over and over again. I just forgot to type in "waiting for a new reply". yes skill issue

[neon magnet]

You're not getting another

[rich laurel]

Ticket ID : 2282607
@neon magnet need your help

[bleak furnace]

my player ID: w-g08c88g

Username: azzam75

Conversation ID: #2257406

[sweet ravine]

A no wee este grupo es de estados unidos bueno chao 🙂

[quaint seal]

Conversation ID: 2282581 Pls help me 😢

[bold mason]

None

[balmy nova]

so right after i got unbanned for 2 days now I got banned again for 14 days?

[neon magnet]

how would I know?

[whole isle]

I don't remember my player id been banned for more than 3 weeks now
Username: icecat3k
Conservation id: #2283400

[bleak furnace]

player ID: w-g08c88g

My Username: azzam75

Conversation ID: #2257406

[balmy nova]

conversation id: #2284826
player id: w-108c47

[silver wigeon]

maybe try not playing for a month, so that you stop getting reported that much

[balmy nova]

some club member im in is doing this ☠️ cause i didnt even touch online

[silver wigeon]

then you'll need to leave the club

[uneven wigeon]

Is that possible to get reply a bit soon of Conversation ID: #2251331
It’s been 20 days still waiting for reply. 😞

[neon magnet]

Hi, there's nothing that customer care can reply beyond that for your ticket

[earnest agate]

Conversation ID: 2290373 i have submitted a video through the gameloft support chat

[twin moss]

Conversation ID: 2290967 Banned on iOS for no visible reason. Never used hacks or anything like this

[balmy nova]

Conversation ID:#2284826
Player ID: w-108c47
Email: [e-mail]
Platform: Xbox/pc
got banned again for 14 days after I got unbanned for 2 days.

[lilac echo]

Conversation ID:2285561

[frosty mauve]

Procura-se nível 10 de garagem pra compor equipe

[earnest agate]

its been 3 days with no mail guys

[neat acorn]

Conversation ID: #2294825 this ID is from the windows request
player ID windows: w-e1f457f player ID android: a-c043513
email: [e-mail]
platform android but want to transfer to pc.

[silent spire]

@neon magnetHi! Any idea why I don't have Starway event on my account?i have only CCXR event.

[neon magnet]

Hi, do you have the Huracan at 4*

[neon magnet]

did you create a transfer request from the Windows account too?

[alpine bloom]

This is my Conversation ID: 2294259
player ID android: a-3ge8hhh
email: [e-mail]
I bought mp pass after completed max series score 3k
But Gameloft don't give me any extra rewards for mp2

[lilac echo]

Conversation ID:2285561

[steady ore]

3 times in a row i got banned for 14 days pls why is this happening

[neon magnet]

Contact customer care

[lyric furnace]

Conversation ID:2297086
Player ID: w-147edd
Email: [e-mail]
Platform: Xbox/pc
HI, i'm Khanh. I haven't been able to log into my game account via my xbox account. I am certain that I have not logged in or attempted to log in with a third party application. This is my very own account that I shedded blood sweat and tears developing and I cannot afford to lose it. Otherwise I will not be able to enjoy the game as I used to, since I will have to start from scratch and I will never be able to catch up with my progress in the game. Please consider my account backup request and restore my account to its original state. Sincerely, thank you ❤️

[cedar girder]

If you claim BPs from Starway event all levels and not star up the car, is it possible to play again the event and get more BPs???!!!

[sinful sphinx]

Hey,
I want to transfer my account from android to windows,
but the customer care always tells me that "Launch the customer care in your second device and login using same id", I did it but its the same every time. @neon magnet

[earnest agate]

5th day with no email @neon magnet

[tawdry storm]

@neon magnet i need some help regarding fb linking/unlinking

[neon magnet]

Contact customer care

[neon magnet]

Will escalate on Monday

[neon magnet]

Conv id?

[amber sierra]

Any idea when will Lamborghini revuelto video cup results be announced

[topaz ember]

Idk why but it’s not letting me play the qualifier round. I tried restarting the game and everything but nothing changes.

[sinful sphinx]

I'm unable to find the conv id of my android, but
#2298581 this is the conv id of my second device (windows)

[minor depot]

Danke#9420 has been warned

Reason: Bad word usage

[sinful sphinx]

Update-
I Installed the game from steam and gave a cc request, then they gave an update saying is this is first time I'm changing game's country settings, and asked me to wait
This is conv id #2300162

[amber sierra]

Any idea when Lamborghini revuelto video cup results be announced

[north ermine]

Conversation ID: #2300522
my brother spent tokens and credits when i was away for 2 frickin hours
@neon magnet i'll forever be grateful please help

[inland star]

lol

[silver wigeon]

You missed q1, so the game automatically put you in q2

[fallen hedge]

Dear Asphalt 9 team/ mods I wasn’t able to get the new Lamborghini Countach when it came out could you somehow bring it back to seasonal events if that’s possible?

[amber sierra]

Conversation id #2286254

[north ermine]

they said they can only compensate for one pack which is 600. can they please just revert my progress to a time before he spent on packs?

[silver wigeon]

Nope, I've tried many times to get tokens back and there's always "some error in the logs" or something

[lilac echo]

Conversation ID: 2301413
How many weeks I need to wait and how many times I need to mention conversation ID here???

[orchid stirrup]

Bought level 14 garage $5.49 pack from item shop but didn't receive the 20x card pack and then my game crashed

[hazy totem]

Conversation ID: AURORA07

[earnest agate]

its been 4 days after that and yet no email

[fallen jay]

Conversation ID: #2309624

Player ID: a-h73235c (last played: 05/19 10:45am GMT)
Stuck on loading screen since yesterday's connection issues #🔥・hot-topics message.

[glossy plover]

bro i didnt do anything

[balmy nova]

Conversation ID:#2271926
Player ID: w-108c47
Email: [e-mail]
Platform: Xbox/pc waiting for a reply

[peak mural]

@steel nebula @dense gull @scarlet crest how come my suggestions never go through?

[flat patrol]

On Steam during gameplay, theres annoying sound happening when you writting more on club chat, by pressing any button on keyboard. My friends have it too, support saw my video told me theres no mistakes on they side..

But why Microsoft Store version dont have this sound bug?

And I wanna knew, are we 3 (Sirgor, Johny-Lukes, Me) really the only one with this sound bug?

[echo pulsar]

Hello I have problem with redeem codes
I redemeed them and I didn't get the rewards
Alsp I have second question
Can I get ads relay packs on xbox?

[sly valley]

@neon magnet I need help with transferring my progress from android to windows Conversation ID: #2313168

[minor depot]

AndrewFana28#4212 has been warned

Reason: spam

[neon magnet]

conversation ID?

[plucky mica]

Conversation ID: 2283931

[fading badge]

Still waiting for a response from May 11th………..
Conversation ID: 2295129
Player ID: w-419186h

[white pollen]

@neon magnet hey i was wondering if you could take the faraday car cards i bought with r coins and give me r coins back because i didnt know you had to upgrade the car to play next levels now i have only 3.5k r coins left i accidently bought faraday car blueprints

[sly valley]

Conversation ID #2314839 I want to transfer my progress which is linked to my facebook account with my garage level 10 and 34 cars on ios and my player ID is i-g2d98e so my progress is linked to my facebook account on chroomebook but it is not the case related to my main registered account (iOS) it is related to another account, please check my progress issues related to my facebook to transfer my ios account to Chromebook (android), thanks :pray:

[earnest agate]

still no email @neon magnet is it normal?

[coral lintel]

Hi

[crimson dew]

Conversation ID: 2219704. Player ID: i-4471fgh platform is iOS. I cannot retrieve my account and customer care didn’t respond to my request. I have been waiting for a long time. I have an in game purchase receipt. Could anyone help me please?

[balmy nova]

@neon magnet tbh yall need to fix this bug on my account which is about me getting banned constantly after 2 days of playing ☠️ (id: w-108c47)

[karmic lintel]

@hushed cape how can i be a partner

[wicked dirge]

who can I contact about using A9's footage from their official YT channel for a school project? I already made a ticket for this explaining everything but no response = Conversation ID: #2308196

[white pollen]

@neon magnet day 2 of asking you to do this id:- a-06345hg

[rough scroll]

Customer Care team is still not responding to my account banning issue.
Conversation ID: #2313591
Player id: w-heg1024

[dreamy mauve]

@neon magnet need some help

[lilac echo]

!???

[balmy nova]

@neon magnet ?? conversation id: #2318539 player id: w-108c47

[neon magnet]

No bug will get you banned

[neon magnet]

you received 2 emails to which you haven't responded

[neon magnet]

how can I help?

[neon magnet]

This isn't possible.

[neon magnet]

No need for a response from customer care, you have our permission.

[neon magnet]

By partner, you mean content creator?

[neon magnet]

you received an answer 16 days ago

[karmic lintel]

I don't know the truth I'm a big fan of alpha 9 legends I really like that game I'm also poor I've never been able to buy a pass besides I don't have a good race car

[earnest agate]

oh dam im sorry, i thought you guys would send an email, i just checked the customer care page and it had the respond, my apologies

[somber thunder]

Hi @neon magnet !
i would need a little help of yours, to push my request in customer care forward. I had contacted customer service and asked for aid at 16 March, but no reply since.
Kindly push my request forward so that the developers can look into and aid me.
I would be grateful of you
I had even made tickets here before, around twice as well
Conversation ID: #2183100

[dreamy mauve]

I bought a tier with tokens mistakenly can I get them back

[wild rock]

no it's of course not

[white pollen]

well uh then how do i progress in the event when i accidentaly spent it bro @neon magnet

[neon magnet]

you can try asking customer care

[neon magnet]

The event is not completable without spending, so sooner or later you have to either spend money to progress or wait for the next rerun.

[neon magnet]

I've escalated it to the team

[median dock]

Hello @neon magnet I lost my apollo ie after my phone broke
I got it using the legend pass about 2 years ago
May I please get my apollo back?
Id:2317697

[balmy nova]

I did nothing? like seriously I got unbanned twice and now I got banned, plus even if I got multiple reports (by now) then I wouldv'e gotten perma ban already which didn't happen.

[hoary dove]

Fell into same trap on FFZERO1 after completing 4 stage bought to BP screen not upgrade one. so bought extra bps as time running out. then find out no money for upgrade. so 1,000k Blue tokens for 50k. thought the Bps were suppose to upgrade the car.

[fast galleon]

unfair scam

[white pollen]

Ok what if i sell the cards and you remove the T coins i get and give me r coins? @neon magnet

[onyx matrix]

Are you playing on an emulator or something?

[balmy nova]

nah why would i ☠️

[onyx matrix]

🤷‍♂️

[copper halo]

Conversation ID: 2320072

[minor depot]

John122#3944 has been warned

Reason: Duplicated text

[silver wigeon]

Are you using some kind of an fps modification maybe? I mean, on the original app, not a duplicated one.

[balmy nova]

for god's sake im not that dumb to use some sort of modifications. Vanilla settings only, no mods

[copper halo]

Conversation ID: 2320072 ID a-1650636

[sacred dew]

Bro why is there still no reply

[stark hawk]

Hello i have a problem

[haughty hatch]

Hello

[minor depot]

py.i#9829 has been warned

Reason: Bad word usage

[clever bay]

got banned for 14 days due to "unauthorized alterations to the game". i never did that in any game (even asphait) and i got this ban after 2 - 3 days of not playing. i think this is a misunderstanding but what am i supposed to do now

[warm patrol]

When I go to upgrade a free car in clash it says “ can’t execute the action in server 5 ) can some one help

[elder creek]

I am streaming asphalt 9 on YouTube
I have some network issue in game
My internet is stable

Cheqout my channel
The Black Beast Gammer

[balmy nova]

@neon magnet so uhm do I remain banned unfairly for another 14 days?

[stark hawk]

It have no access for play

[warm patrol]

@neon magnet When I go to upgrade a free car in clash it says “ can’t execute the action in server 5 ) can some one help

[cedar surge]

Conversation ID: 2320068

MP pass clearly says 1 Daily free gas refill(s).

However, as I have shared in the video it is refilling only one car per day.
I have talked to so many customer care representatives and it's so frustrating that they are just copy pasting pre written sentences without actually trying to solve the issue.
I even gave them an option either to refund, take back MP pass, or to convert MP pass to legend pass ( LP is cheaper than MP pass for the offer I'm getting still I'm ready to accept that).
They haven't offered me any solution or compensation. At this point I'm not even sure why Gameloft is wasting paid customer's money into these customer care representative's salaries.
They just said they will pass the issue to Devs. But that doesn't solve my problem that's not a solution.
You can't sell a car without one tyre and say we'll talk with the manufacturing unit about the issue till then drive your car with 3 tyres. You charged the customer for whole car with 4 tyres dear.

What kind of business are you running? If your product is defective, either offer a solution or just take it back.

[terse veldt]

Hi there, so i play on my xbox and started to play on my xbox. Can i link my account from my xbox to my phone?

[clever bay]

@neon magnet i logged on yesterday to see this. i literally altered nothing in the game and im still unfairly banned.

[noble ivy]

how come the tickets we pay for dont re set at dayly reset

[neon magnet]

Contact customer care if you think it's wrong.

[neon magnet]

You can't link it to your phone, no.

[neon magnet]

This is intended, it never states that it refills ALL your cars.

[neon magnet]

Contact customer care.

[neon magnet]

Contact customer care.

[neon magnet]

Contact customer care.

[balmy nova]

what if it happens again? i contact the customer care again?

[neon magnet]

correct.

[stuck yarrow]

Conversaton ID: #110402779. I cant connect to mp without getting error 30

[warm patrol]

Why can I not upgrade free cars “ says something like error on server 5 “ I need to upgrade to play the clash!

[neon magnet]

do you own the car, or is it just free try?

[upper tree]

@neon magnet is there going to be an update to reputation levels and Garage levels? We have been told for nearly 3 years it'll be upgraded.
Isn't it time customers/gamers weren't disrespected so much with Gameloft lies?

[neon magnet]

Yes these changes are on our radar, but they are unfortunately not ready yet.

[sacred dew]

@neon magnet I have provided all the information to transfer the data, when can it be done? Also I don’t see a conversation ID

Edit: yes, and my player id is i-f149h6

I want to transfer data from iOS to pc/windows. So I contacted customer care and about an hour or 2 ago they asked me to provide the receipt screen shots, so I did
@neon magnet

You know the cool-down is 6h right?

[neon magnet]

did you request from both devices?

[hoary crane]

One message removed from a suspended account.

[broken lance]

Conversation ID: 2325607
i messaged coustomer care about tranfering game data to pc to mobile but its been 8 days still haven’t got no answer

[stuck yarrow]

they did a decal change a while ago which made the blue permanent color on the car

[warm patrol]

It’s a free try car on the clash , the yellow lambo that’s the only car I am allowed to use for this clash race and when you go to upgrade it doesn’t let you … even thou the green arrows are there it stays on stock , 2300 rank .. wants you to upgrade but just doesn’t allow , but other free cars in the game work

[lilac echo]

Hi,yes my first contact was deleted unfortunately but this is the second one, You replied after 7+ days and told me to send some screenshots, I sent you but then again no reply

[static bluff]

anish#8233

[hoary dove]

Codin you said you would take care of this after the weekend. Still no reply. Still no email. Conversation ID: #2317479

Wednesday, May 24, 2023
01:53 PM
Thanks for writing. What type of connection issues are you having?
01:53 PM
Connection lost
01:53 PM
Do you receive any error messages? If yes, can you share a screenshot?
01:54 PM
Yes
01:54 PM
We found that most common connection issues can be solved by these steps. Please, review and let us know if it helps.

• Exit the game.
• Exit all other apps running in the background.
• Reboot the device.
• Turn your Wi-Fi off and back on again, then make sure the signal is strong enough.
• Start the game, making sure that it's the only process running.
• Check that your Wi-Fi is password-protected and that no one is using it or reducing its capacity.
• Reconnect to your account.
  If it still doesn't work, you can try to reboot your router. We also recommend that you clear some space on your device for proper game performance.

Did these steps help to resolve your problem?
01:54 PM
No
01:54 PM
Thank you! This is your Conversation ID: 2317479
Don't forget to upload your screenshots here!
Your request has been added to the queue. You will receive a push notification as soon as one of our agents becomes available.
01:55 PM
How and where? Still done all the necessary steps, even flush my ipconfig and rebooted phone. still no connection. Hotspot to PC. Happened on first day of European 2 Season, Episode 4

[minor depot]

Jawaad#5701 has been warned

Reason: Posted an invite

[warm patrol]

It’s a free try car on the clash , the yellow lambo that’s the only car I am allowed to use for this clash race and when you go to upgrade it doesn’t let you … even thou the green arrows are there it stays on stock , @neon magnet 2300 rank .. wants you to upgrade but just doesn’t allow , but other free cars in the game work

[bronze crater]

the bot isnt replying to me, i need to switch from android to ios using a data transfer but the bot on my ios doesnt reply

[warm patrol]

@neon magnet 8th TIME ASKING …. It’s a free try car on the clash , the yellow lambo that’s the only car I am allowed to use for this clash race and when you go to upgrade it doesn’t let you … even thou the green arrows are there it stays on stock , 2300 rank .. wants you to upgrade but just doesn’t allow , but other free cars in the game work

[lapis matrix]

Hi Team, Today i purchased some wolf packs for 750 tokens each, but in one of the packs, i didn't receive guaranteed car cards for the XJR, # 2328154

[neon magnet]

You can't upgrade free try cars you don't own

I have already told you that before

Not in Clash as it currently is

The issue has been flagged to the team and they are looking into it, but as of now that is the situation.

[echo pulsar]

Hello I have a question
Is it possible to unlock ad realys pack on xbox?

[somber thunder]

Hi @neon magnet, this is regarding the last thing we talked about. How much time would it take though, its been a while since its done...

[neon magnet]

your request cannot be fulfilled, as per last email.

[balmy nova]

Conversation ID:2325045
Player ID: w-108c47
Email: [e-mail]
Platform: Xbox/pc waiting for a reply
im still banned for more than 14 days by now. I got a reply but still my issue hasn't been solved.

[warm patrol]

You didn’t give me that answer till just now and im 3 months new to this game , so I didn’t know that but wow that just ruins the game , why are they busy fetching new stuff out for our money before fixing what’s broke already makes no sense , nothing in this world is for free all money grabbing ***** … so we potentially work hard and pay money for a broken defective game nice one for the answer ive only asked 8 days in a row

[azure knoll]

help me

[whole nacelle]

oof

[sick onyx]

i like to switch my xbox game data to android

[coarse leaf]

Android yo iOS

[fathom nexus]

Conversation ID: #2328468 its been almost a week since my problem and i havent got any answer can someone pls help me as soon as possible 😭

[celest prism]

@neon magnet Conversation ID: #2329646(I cant play Missions, the Tap is dark and when I click on it nothing happens. Now Daily Loot, Class A Cup & Credits Heist: US Midwest are missing ! entire team is showing 0 reputation points !!!) & Conversation ID: #2329642 (In MP1 & 2 I Cant connect or if it does there are only 1 or 2 players. Now the is NO Multi-Player at ALL!) Please Help !!! NOW No Seasonal Events !!!

[neon magnet]

Please update your game

[lilac echo]

They replied after 2000 years later and what type of reply is this? You better say you can't solve issue or don't wanna solve the issue 😠

[frank hare]

2331250 - Any reply yet?

[nocturne herald]

They entered our server just to post this. I just want to know if this type of behavior is condoned here @neon magnet

[sly valley]

Please add 60 FPS and high quality graphics support to Snapdragon 7+ Gen 2 (Adreno 725)

[magic rock]

Hi there @neon magnet i have not received the current clash rewards and the season rewards. I have already wrote to Customer Service. The ID is 2330510. Could you help assist this?

[sly valley]

I am reporting club 'Full Throttle' (#a6593) and its owner Racer417. Racer417 consistently month to month finds new members using xbox looking for group posts and encourages them to try hard for his club. At critical moments he kicks the members from the club before they can recevie awards such as Clash rewards. He has been doing this for at least several months. He coordinates and laughs about it in public with YOLO-Baby6374. Please check the club history. I am requesting that both myself and Marco that were kicked at the last minute be pushed our Clash rewards (both for previous weeks clash and end of season Top5%/Top10% Clash rewards). I am requesting that toxic players such as Racer417 be banned from the game. I am a paying customer and did not receive my Clash rewards for last season because of this toxic behavior. Please let me know if you need any additional information. Thank you.

[waxen nest]

wsp

[celest prism]

How do I update when I play on Facebook ?

[balmy nova]

Conversation ID:2325045
Player ID: w-108c47
Email: [e-mail]
Platform: Xbox/pc waiting for a reply
im still banned for more than 14 days by now, and i dont want to miss the new updates. I also don't want my progress being reset.

[coarse leaf]

Hoy can i transfer mi progress from Android to iOS?

[restive harness]

a clubmate of mine also has the same problem.... he's using Facebook to play the game... still didn't find a solution
apparently the game isn't updated on facebook yet

[celest prism]

👍

[neon magnet]

Team is investigating the issue

[neon magnet]

create a request to customer care from both devices

[dry tide]

I'm using Xbox account to enter, i have this issue for 3 days and the game keeps crashing, It closes After 5 seconds, that happened After i updated the game 😓

[verbal radish]

It happened to me too a few months ago and I was helped by @neon magnet to fix it. As you can see, however, it is overloaded with many other requests. You need some patience. I'm sure that he will try to help and solve the issue

[night jay]

@neon magnet I didn't receive my reputation points ID: 2330423 could you please help me? This happened to me twice

[vernal elk]

@full perchn bro coverasation id2333627 i want to change transfer my platform to another platform pls can you help me

[versed prism]

AYP#8941

[celest prism]

Thank You !

[proven shadow]

@neon magnet Conversation ID: #2270155 i created a new account and got ban permanently, any response?

[fallen jay]

#🆔・tickets-customer-care message

Conversation ID: #2309624

[sly valley]

Apparently I'm banned from posting in the cheater report channel for posting a legitimate complaint?

[stiff zealot]

Aye

[round hawk]

@copper canyonhello sir

[marble turtle]

Hi

[wary blaze]

Support is not opening I need help

[stoic lagoon]

HI, i'm crying since Wanderlust update released, because this update is not on Facebook gaming, what I need to do, pls ?
ID : a-c1716h5

[grim seal]

Conversation ID: 2337511

Pls hurry up and fix this i would miss this event and new car hunt. 😥

[atomic rain]

Hello since new update took affect in late May playing on Facebook on my laptop haven't been able to do much a few daily races as days went by there were less an less, not only that the daily auto claim I missed out not showing in daily events i figure i lost out 2-3 million in coins plus all the red tokens here's my current screenshots. Let's hope they compensate all players with a worth while credit of lost progress hmm. Hope they take care of this issue soon as a daily player this is very frustrating for me. MY ID a-8ecd1c5

[celest prism]

6 days to respond and they give you a stupid answer to update game app when there is no way to update on Facebook, The worst customer care EVER !

[minor depot]

🔥 | SOUL BD | 🥀#4088 has been warned

Reason: Duplicated text

[lilac lintel]

i am playing through steam with a ps4 controller
is it steams ps controller mapper that triggered your anti cheat into thinking i am using a malicious thrid party aplication?

[quasi oasis]

Any news on when someone is going to fix Facebook for this game? I'm close to doing chargeback for everything i spent because this is the second time this has happened.

[daring nova]

Hello

[zealous crow]

@celest prism

[fallen jay]

#🆔・tickets-customer-care message

Conversation ID: #2309624

[celest prism]

@neon magnet @stone cedar Why does it take a week to fix a problem with this company/game. Conversation ID: #2329646 / #2329642

[neon magnet]

Please stop sending your ticket non stop, team is on it

[neon magnet]

Checking

[neon magnet]

We are having issues with Facebook gaming, we hope (but cannot guarantee) that we will have a fix in place tomorrow.

[fallen jay]

Your team is on it for 3 weeks already, I'd understand if this problem was my fault but it was caused by Gameloft's server issues which I didn't ask for.

[neon magnet]

We're not blaming you, I simply asked you stop clogging this channel with your ticket because we may miss others, and you'd be doing the others' a disservice. There is nothing I can do, your situation is unique and we are looking for a solution. Beyond that, I have no way of helping, so your messages here are of no help to anyone. I'm very sorry for the situation, I hope we can find a solution soon.

[stark hawk]

J’ai un problème de connexion sur le jeu

[stoic lagoon]

We understand, but you need re-writing this sentence in English.

[fallen jay]

It's been 3 weeks already what's the progress? Still investigating? If the dev team can't resolve the issue I'd like a full refund of all purchases I've made.

[dry tide]

#🆔・tickets-customer-care

Conversation ID: #2341733
Hi @neon magnet
I haven't been able to play asphalt9 since the last game update and I'm very sad because I followed all the support procedures and it didn't solve the problem.
Can you please help me figure out what could be the problem?
A friend of the Club told me that there could be diagnostic programs. Could you tell me how to do it? I thank you in advance

[verbal radish]

#ID2341733 but I think is the same. Still Patience... and check private message sometimes

[celest prism]

Well tomorrow has come and gone and now Gameloft's Facebook update failure is in day 8! Ridiculous !

[neon magnet]

Are you sure? I'm receiving reports that it's working today

can you try again?

[fallen jay]

#🆔・tickets-customer-care message

Conversation ID: #2309624

DAY 22

[neon magnet]

Last warning, please don't send your ticket non stop. It won't make the devs figure it out faster.

[stoic lagoon]

ok if you add more days for this actual season

[outer night]

#📌・rules

[celest prism]

after deleting game and restarting computer 2x it's finally back, p.s. don't be shy with the compensation this time !😆 thank you

[dry tide]

I'm still having the issue that the game closes for no reason

[calm oyster]

Conversation ID: #2346769

I got banned for abusive chat and disrespecting community. Can you explain?

[jolly light]

@neon magnet Hello I couldn't create a request from Customer Care in-game(always shown loading despite good internet as seen in the screenshot) so I had to do it from the website, but I am unsure if I will receive a response from the in-game customer care chat box so I am leaving my issue here just to be sure:
I reinstalled Asphalt 9 on my Samsung tablet recently, however I couldn't log into my A9 account in any way, it just said "COULD NOT LOG INTO GOOGLE" and "COULD NOT LOG INTO FACEBOOK" despite having fully functional internet connections (Youtube, Play Store and others work perfectly on the tablet). I also found I am unable to connect to Google or Facebook in the Connection setting (on my phone where the games works fine, and it used to be connected to Google, somehow it no longer is) despite good internet connection. Could you look into these issues? Thanks.
Conversation ID: #2347339
My in-game ID: a-dd7655h

[stark hawk]

I'm going to break everything OK the developers were contacted three days ago to solve the problem because one person was nice and asked the developers to solve my problem. I've had no response and no change since.

[dry tide]

Well, i'm new in this line and waiting for 9 days to have that fixed 🫤

[silver wigeon]

@neon magnet So. I sent a message to customer care, that my game keeps crashing every second race in multiplayer. They told me to delete it and reinstall it. My platform is android and my player id is a-15d60g9. I tried reinstalling multiple times from Google play store but nothing happens, I just get this error message. Can you help?

[daring edge]

Any one plz help
Same issue with Google
Unable to login 😞

[versed lily]

i need some help with tradition meets future

[high hinge]

someone help me i cant play multi payer i dont know why

[calm oyster]

@neon magnet Pls help

[neon magnet]

Customer care will get back to you after you reply to the last email received from them.