🤖・android-issues

[lucid pine]

Your ad is so damn weird

[spring blaze]

Why is everyone complaining about ads

Get used to it

Yeeesh

[ripe cove]

sheesh

this ads do be so weird

i just get ads like this

https://tenor.com/view/among-us-gif-20397691

[orchid tusk]

@stable rampart @peak moon @river laurel @dense hollow could you share your country? thanks!

[peak moon]

India

[sharp hull]

one way to get rid of ads, stream your screen or record your screen all the time, ads won't pop at all

[dense hollow]

@CharlieG#1907 India

😐

@orchid tusk India

[orchid tusk]

@peak moon @dense hollow could you also share your player id? thanks!

[dense hollow]

@orchid tusk 0f0a783

[peak moon]

4f168f2 @orchid tusk

[peak moon]

Will try that

[gray meadow]

Too many ads showing automatically since last 3 days help

[sharp hull]

I rarely get ads, only when I minimize the game and come back, then there's some car offers

I never get video ads unless I watch them to get the free ads card pack

[peak moon]

No these ADs are sponsored by other games

[muted linden]

hey, I have the same problem with these pop-up ads, my ingame region is USA. I also bought the LP, some says it would be enough to not getting ingame pop up ads. player id is 84fab59. I experience it since 2-3 days ago, just at career races.

[simple hedge]

Even I have been getting a lot of ads

It started yesterday and an ad pops up every 2 mins

Means that if I come out of any game mode or as soon as a race finishes an ad pops up

It is very annoying

[orchid tusk]

@lament musk let me know your player id please

[simple hedge]

@orchid tusk 2711522

[spiral zinc]

I am also facing the same issue. ads appearing automatically every one minute or so from yesterday. @orchid tusk
Region: India
Id: d7b9872

[lament musk]

I quit playing a9 a long time ago forza is much better

[simple hedge]

U have to know that gl has put a lot of effort in making this game so don't compare it with other games and show that they are better

[spring blaze]

Did anyone ask

[simple hedge]

Exactly

[muted linden]

he was mentioned by Charlie

[simple hedge]

I was mentioned

I had reported the issue

Not the other ACE

Very common name

[lament musk]

Ye

[muted linden]

but your # differs

[simple hedge]

Yeah

Even the picture

[umbral turtle]

Please fix black screen

[simple hedge]

He addressed me

Maybe the server got confused

[simple hedge]

Finally no ads🥳

Thanks @orchid tusk

[bitter agate]

Fix de ads

[dense hollow]

Please stop with these ads

[bitter agate]

At no time does it reduce the time for gasoline, please fix the ad system, in absolutely everything it bugs

[stable rampart]

@orchid tusk India

@lament musk U R Right 🤣

[lament musk]

I am left

[stable rampart]

👍

[vital radish]

Too many ad's comming with out My permission in asphalt 9 game please always ad's comming fix it

Remove ad's without permission showing

[simple hedge]

@orchid tusk this showed up randomly

And I am not downloading any 3rd party software

[peak moon]

Same kinda ADs 😝

[simple hedge]

Pls help.Even if I stop the download,it dosen't allow me to play

[long sun]

Ads fix when ?

🗿 🤌

[simple hedge]

Mine got fixed

But now I am facing another problem🙄

[dense hollow]

@orchid tusk Any idea why the currency got changed from rupee to euro in game?

I haven't changed anything on my phone

[urban iris]

Pls fix connection server

[bitter agate]

Please fix the ads

[upbeat hollow]

x3 rewards not working from yesterday. Anyone with same problem?

[bitter agate]

What?

I have a very good internet, why doesn't the game load me?

[vital radish]

Fix this please

[mellow tulip]

Im trying to connect back to get my account back but it keeps telling me that im on a new account

Like i connected my account, pressed to go on my Old acc and it doesnt wanna connect

What do i do?

I dont wanna lose my account

[odd violet]

is there a reason why my game gets random crashes?

it just seems to random and i don't know what causes it at all

ive tried closing all apps before opening the game and still nothing, don't know what makes it happen and it's really annoying when it eats up event tickets and a car gas

[nimble condor]

There is a problem that when I play a race and end up with it or I play a race in mp and done with it the game shows a ad after every race I play

And this is not good bcuz it's a waste of time

[regal anchor]

Game is crashing like hell today just in last 10 min it crashed for 3 times. First random ads and now crash, quite the best game of.....

[maiden grove]

I lost my prizes of grand prix 488gtb

how can i get my prizes?

[viscid sky]

I didn't even accepted my rewards and they are gone

[simple hedge]

I had the same problem but it got fixed

[fossil edge]

i have the same problem

i didt get my rewards and comes the new prix.....so?

[buoyant trench]

No reward for me too !

[glad goblet]

Same issue with the GP rewards here

[simple vector]

I didn't receive the gp rewards too

[vital radish]

I didn't received my Elite grand prix Rewards plz fix this bug

[fossil edge]

you must to give us a gift because this problem Gameloft

[simple hedge]

U can't just ask for something like that🤣

[viscid sky]

Rip

Also for some reason any track in Rome lags more than any other track. Please fix that

[torn tundra]

What Happened to Elite Rewards plz fix

[spiral zinc]

New gp is showing in my game. I didn't even see the old egp that ended today to claim my rewards

[karmic apex]

@orchid tusk Did not receive Elite Grand Prix rewards. It is replaced by new grand Prix.

[fossil edge]

ups...you..did it again.....

[fierce finch]

I was entering Aspahlt 9 to claim my Tier 1 first place award and there was nothing to claim. No tokens, no epics, no credits. Nothing. Can someone help please?

[hallow fiber]

Same problem here

[fossil edge]

you are playing A9 its normal this kind of embarrassing moments

[fierce finch]

🤮

[merry aspen]

Same

[gray meadow]

Hello

Bruh I'm having ads litrally after every mp matches and even while playing normal race

Help

[sweet badger]

How can i claim my rewards from previous GP? I wrote to customer care but there's no answer

[simple hedge]

In game or email?

Whenever I write to customer care in game there is no response at all.But it comes very quickly of I send it by email

[silent dagger]

Same problem here

[bitter agate]

Same problem

[honest ingot]

What is the address email?

[simple hedge]

Here

[wintry spade]

User ID & Platform

I did not receive my Elite GP rewards. 2nd place in Tier 2.

User ID 13d3f82 Platform Android. I mean Tier 4, not Tier 2.

[wintry spade]

Ran into same problem 6 months ago. The solution that I found on Reddit and worked for me is to make an in game purchase. $1.99 was enough.

[vital radish]

One message removed from a suspended account.

[spring blaze]

#👨💻-customer-care

[dark bridge]

my internet is fine

fix this stuff

tried everything

[vital radish]

Please fix the grand prix Rewards I didn't got myself and so many people complaining about it fix asap

[merry aspen]

Thanks GL 😏😔

[torn tundra]

Just got My Rewards Thanks GL

[viscid sky]

Yee

[umbral turtle]

Fix

[dusty wind]

Game crushes while watching ads

[vital radish]

Can someone for God sake please help me!!
I get this message over and over again and again for 4 hours straight. I cant login or play the game for like 3 days now because of this dumb issue.
My internet is completely fine
Is this dumb Freaking issue.
This is literally the exact same reason why i stop playing for the entire 3 Years

[fickle matrix]

İd:aef86b
Device:xiaomi poco x3
Country Turkey
Note:i cant buy and see bugatti/aky bps at store with credit since february (garage level 18)

[cerulean quarry]

when you make a change and go back to the original, it bugs, but when you do some animation of the car it untwists

rlly

[urban iris]

Game is lagging fps drop Rome, Shanghai, and U.S Midwest,

Device: Redmi Note 9 (128/6 GB Helio G85)

[vital radish]

My internet is ok, everything on the game works properly, but when i try to play mp always this happen

Like i can't even play one race

[gaunt ocean]

Rip wifi

[vital radish]

Please fix automatic ad's playing when i am planning multiplayer race that time 😫

[umbral turtle]

Have you tried lowering the graphics settings

How you playing graphics settings

[urban iris]

High Graphics

[umbral turtle]

You can try playing in performance mode

[umbral turtle]

Fix

Plz optimization

[regal anchor]

Issue:-When I started playing the race a ad appeared out of nowhere and this happened. Pls fix the ad issue.
Id- 7c9a73d
Platform-Android

[oak vale]

My app wont load

[long sun]

Ads fix when?

[simple hedge]

It should actually be for 12 days since 1 round takes 2 days to finish

[valid flower]

No events, daily or mp showing up

[unreal beacon]

Many times automatic ad show in my game of 5 secs why??

[vital radish]

Why this game is not opening Even though I'm using pretty good source of network connection

Game best ever

[warm copper]

its normal , it prevails for some minutes only , the game works fine after that

[simple hedge]

Even I had this for no reason

[vital radish]

Not just a single time evryhour whenever I tried to log for Roma hunt

[vital radish]

Exactly

[warm copper]

cant be the case , game works fine for others might be issue at your end

[simple hedge]

This had me waiting for 12 hrs to finish downloading this stupid thing

[simple hedge]

It does finish and then we can play thankfully so....

[vital radish]

I don't know but I just reinstalled hope now it works fine

[warm copper]

cool !

[simple hedge]

It should work

Btw how to save your progress in this game?

[vital radish]

Just link your acct to either Facebook or Google Play game

[simple hedge]

Ohk

Thx @vital radish

[vital radish]

Welcome 🤗

[urban iris]

🤦‍♂️

and giving no rewards for ads

and game crashed ads

please fix

[cinder blaze]

Some of the ads I'm getting while playing are of adult nature.

Now please don't say it's based on history etc

Example

[simple hedge]

Bruh🤣

[spring blaze]

Dude its kissing

How is that inappropriate

[cinder blaze]

You didn't saw SAX Video

😂

[simple hedge]

Eggzactly

[vital radish]

I got many of them and ive report all the apps that show adult ads to cc thin they stop those ads and replace it with games ads👏

[spring blaze]

I was once sent to some website and it gives ads viable to what age you put in at the very start of the game. So children wont get those ads

[dense hollow]

Completely non existent customer care in this game

[orchid tusk]

Please send this to #👨💻-customer-care for further review. Thanks!

[vital radish]

Ad watching after not granted gift pack please fix it

[vital radish]

Ads are gone on droid

[regal anchor]

Tickets were not given even after playing ads for more than 5 times. Pls fix it.

[steel gull]

Phone: POCOF2Pro
Platform: Android
Issue: Ads reward not given. Happen today all day long. Not a single reward was given after ads.

[lucid pine]

Ad stops working again.

[urban iris]

Ads rewards not given

[undone lake]

Ads not working...i'm watching ads and tickets are not refilling 😫

@orchid tusk

[undone lake]

Yeah bro...it was working all good like 9 hours ago...i went office...came back and not a single ad working 😕

[orchid tusk]

For anybody having issues with ads, please get in touch with Customer Care with the following information:

• Timestamp of the issue
• Brief Description
• Screenshots/video of the ad showing the name of it (you can open the description of the ad at the end)

[lucid pine]

What does that even mean?

Thing is, many people got the problem, you now want to contact with CC. What they can do?

[vital radish]

empires puzzel ads wont give me rewards plus they're ads are really to long it takes 1:30m!

[orchid tusk]

Fact is, we always request for you to get in touch with CC for assistance. Customer Care can log and process the information for the team for a quicker investigation.

By all means, you can keep posting here your issues, it helps us for visibility, but we advise you to contact Customer Care.

[muted edge]

CC can't do anything coz this problem is facing by all

[orchid tusk]

It might seem that way, but not every player is facing it

and individual ads might be the root of the issue, hence our need for further investigation of each case

[muted edge]

And what we can do of hunt if CC do reply after a week 😡

[orchid tusk]

Feel free to send me a DM if you don't receive a reply from CC in 7 days, I'll try to look into it

[vital radish]

ive messages cc and they say it cant be solved without developers help and it may takes a time👍

[orchid tusk]

If they have already replied to you, the report is already being investigated and no need for further reporting. Thanks for sending the information our way.

[vital radish]

✅

[umbral turtle]

In the race
My screen goes black in a flash

[bitter agate]

I have already reported the problem of the ads, and the only thing they tell me is that it is something that they still do not know why it happens, or when it will be fixed.

[spring blaze]

Post a ticket in #834372976018325525

[simple hedge]

Can I DM since I haven't recieved a reply for my last message @orchid tusk ?

[muted edge]

Thnks 😇

[spring blaze]

Have you posted a ticket in #834372976018325525 yet?

[near pollen]

The ad is not yet totally resolved
In my case it's worse. It's not loading any ads at all up until it times out

Tried reloading, restarting, clearing cache, uninstall etc

[spring blaze]

@near pollen they said they're double checking the issue

Not completely fixed yet

[near pollen]

👍

[simple hedge]

I have e-mailed them

[spring blaze]

I'm aware

[simple hedge]

I hv dmed charlie

[spring blaze]

But have you posted the ticket in the channel yet

[simple hedge]

Nope

[spring blaze]

Well

Do it

[simple hedge]

Ok

Wait

I had done that also

I had done it yesterday @spring blaze

[spring blaze]

Well wait a while

If another week goes by then dm's will be the best option

[simple hedge]

Ok

I had repoted my issue through e mail 2 months ago

Its still not fixed

[sand copper]

Not getting rewards from watching ads

I have lost packs and credit due to it

I need compensation

[spring blaze]

Did you even read #🔥・hot-topics

Lmao

[slender bay]

Game not opening after updating to Android 12 on Pixel 4a

[warm copper]

please do write to customer care #👨💻-customer-care

[fickle matrix]

İd:aef86b
Device:xiaomi poco x3
Country Turkey
Note:i cant buy and see bugatti/aky bps at store with credit since february (garage level 18 9m / 5m ) i beleive its a bug. And i alltimes post here when i will buy

[vital radish]

Per race after automatically coming ad's please remove ad's that reason wise i have poor conection problem face please fix it my player id was below in image platform android

[cloud summit]

Not able to connect to server. Game not loading. I have checked and my internet is working fine

[grave junco]

x2

tried to use a vpn but still doesn't work

[marble cedar]

Ginji666#9091 has been warned

Reason: Bad word usage

[onyx totem]

Servers are always dying. CC is useless as always. Remove this, remove that, sell your body, delete your phone. Install Ransomeware but we at GL wont fix server issues.

Next Dev Chat Session. How to Use Blockchain and work on Cloud Computing

[proven lily]

my cell phone is an e6 play (and it's not a good one, I know)
It ran with lags, yes, but after this update, my game is "auto-pausing" and now it freezes and close(Thing I didn't do before)
If you can do something about it, it would be nice

[simple hedge]

Have you tried clearing cache?Try freeing space on your phone.It worked for me

[proven lily]

Ok

[quick forum]

@sturdy grail ,hi ihave a problem of craching and lag in mp please help me ,thank you Android 10 redmi note 7 id a6ca24a

[manic talon]

try reinstalling the game (don't forget to save your progress first) & if the issue persists reach out to #👨💻-customer-care

[gray meadow]

I'm having Network issue while opening the game, it started happening since this morning Help

I already tried clearing the cache

[slender bay]

@manic talon unfortunately I am still unable to solve the issue. The game is not opening on Android 12 on Pixel 4a. I tried re-installing and deleting the storage.

[manic talon]

I don't think that's a problem on our side, as that version of Android is a beta

[vital radish]

I get lag when starting multiplayer races in android (that doesn't mean that you will make Asphalt 9 incompatible in our devices and force us to buy a new device).

[slender niche]

not possible with manual either

[onyx totem]

What a monster stage. Stage 14 is not just hard but impossible even for manual players. The AI is also worst in this stage. Please fix stage 14.

[rich crown]

My game freezes when I watch ads in order to refill tickets. Usually happens at the current LEGO ads. I have to terminate the game but receive the reward. Player ID: e94984

[manic talon]

@royal meadow @stoic girder @waxen dune Regarding Stage 14 of the Special Event: we changed the barrel rolls mission from 3 to 2.

[mortal bronze]

Anyone using techno spark 7. I wanna know the perfect sensitivity steering adjustment

[marble cedar]

RU_Alpha#6902 has been warned

Reason: Mass mention

[onyx viper]

Car hunt for Vulcan is mentioned is McLaren P1

[manic talon]

Fixed!

[umbral blaze]

Optimization on the Samsung a11 still needs a little work, not as frequent game crashes. But still lags really badly even with a good connection to the internet

[spring blaze]

Should've put it in off topic so it reached more people

I mean hot topic

Why do I always mix them up

[spring blaze]

Lmao

[vital radish]

Multiplayer playing time automatically close game that reason wise i lose so many match please fix it

Please fix it

[simple hedge]

What else do you want from me?

[marble cedar]

Krrish#2165 has been warned

Reason: filter bypass

[simple hedge]

I apologize for what I said

But please fix these issues

They are costing me races

[simple hedge]

I think that happens when you hit the edge while 360ing

It happened to me also

[spring blaze]

Dude your device is literally a potato

No wonder it force closes

Get a new phone

The lag is insane

[vital radish]

Very lag in ghost slipstream (6gbram, Android)

[vital radish]

Platform : android
Please fix it

[lime pendant]

Oh my god

[simple hedge]

Same

But with 4gb ram

[urban iris]

Me too

[vital radish]

Turn off TD

[vital radish]

bruh, we needed more weirdchampions

he deleted that post

I did

Oops

[simple hedge]

Please fix this

This happens in most osaka tracks

[warm copper]

what are your mobile's specifications?

[simple hedge]

4 gb ram,adreno 506 gpu and snapdragon 439

The cpu isn't very powerful but I believe it can run the game smoothly

When I initially started the game I did not experience any lag,but now this happens

Or is it becoz of less storage space?

[warm copper]

yes indeed

[simple hedge]

Thx for your help :p

[umbral turtle]

Please fix it

[steel gale]

Game doesn't work

[austere gyro]

i uninstalled and reinstalled the game, and when i logged back in, i didn't have any of my progress

[simple hedge]

Did you link your account to facebook and save your progress?

@austere gyro

[sand stone]

@vital radish

[vital radish]

@sand stone 😐

[umbral turtle]

Fix servers

[vital radish]

Just Now MKB GL ka

[lilac horizon]

Asphalt 9 is Crashing everytime in Android 12 Beta 1 !!

[lusty sun]

Ads

[quaint steeple]

Ads

[bitter agate]

Ads

[summer dawn]

No ads for me..using vpn France

[undone brook]

The Green "!" on chat window

[lusty sun]

@sturdy grail @glossy vigil plz unmute me

[marble cedar]

anmation gamer, you are already working, come back in 39 minutes.

[neat otter]

I try to stream and it making my computer to glitch it's hard to seee

For race

[marble cedar]

anmation gamer, you started working again. You gain 141 :coin: from your last work. Come back in 1 hour to claim your paycheck of 182 :coin: with !work claim, or use !work to work again.

[marble cedar]

anmation gamer, you are still working and can't claim your paycheck yet. Come back in 21 minutes.

[slender niche]

Ads aren't working, screen just goes black and I can't do anything to revert it except rebooting the game, and no I am not getting any rewards by doing this

I would try doing stuff like reinstalling but some of my teammates are saying they are also having the same problem so I doubt it would work

[umbral turtle]

Fix ads and black screen

[umbral turtle]

Fix please

[umbral turtle]

@orchid tusk

[earnest folio]

Around 11:00 a.m. Pacific Standard Time May 25th I started having an issue with ads. When the ad finishes the screen is black. Game is frozen. If this is for a X3 reward, upon reopening A9, the credits are given. So the reward is not lost in that case. With the case of refilling gas the percentage is not applied to the refill time, so the benefit is not recuperated A9 Is reopened. I have tried all day watching the ad and this is consistent, and not dependent on any particular ad or ads. I reinstalled, clean cash, no luck to fix the issue.

[earnest folio]

@slender niche I'm having the same issue, but I don't see a lot of people reporting this. Maybe it is phone specific. I have Galaxy 9+. What device do you use? Here's the description of my issues: Around 11:00 a.m. Pacific Standard Time May 25th I started having an issue with ads. When the ad finishes the screen is black. Game is frozen. If this is for a X3 reward, upon reopening A9, the credits are given. So the reward is not lost in that case. With the case of refilling gas the percentage is not applied to the refill time, so the benefit is not recuperated when A9 Is reopened. I have tried all day watching the ad and this is consistent, and not dependent on any particular ad or ads. I reinstalled, clean cash, no luck to fix the issue.

[waxen quest]

Same for me. Tons of issues with ads recently.

There are always some issues, but locks app nearly every ad now.

[slender niche]

my phone is a galaxy s10 5g, and yeah I started to have issues around that time as well.. weird

[lament trail]

I have a problem with this game, somehow when I enter the game the loading is very long and this also happens to me

Idk why

[regal anchor]

Player id-7c8a73d
Issue- Game is crashing when a ad starts to play.

[fallow parrot]

Yo @lament trail

[stray estuary]

waaa

[woven elm]

Why am I muted?

[versed tangle]

So much ads are playing. What to do

[austere gyro]

bit late, but i do not have a facebook, and i didn't know that i had to link my account. I would presume that after hundreds of hours of playing, it would autosave

[gleaming beacon]

Why does the game load take so long even though the wifi is still on the internet

[urban iris]

Why disconnected happened, I'm using WiFi is Indihome.

[winter egret]

I cant login in the game, game stil in loading screen and game crashing in android 11

[lament trail]

@winter egret same bro me too

[winter egret]

@lament trail and gameplay crashing in android 11 bro

[winter sparrow]

Getting way too many ads..
After every race..
How to stop them..

[simple hedge]

It dosen't auto save.

[simple hedge]

How is it crashing?

Maybe after clearing cache u need to login with wifi

It works for me

[umbral turtle]

Please fix black screen

[winter egret]

Game crashing/force close/quit automatic during game play

[simple hedge]

It will take a few days for the new software @winter egret

Thats what I think

Yesterday I updated mine and experienced a little bit of lag

But today its running smoothly

[umbral turtle]

Please fix black screen
I have been facing this problem for 2 months

Freezing

[vital radish]

I cant login since yesterday

[gleaming beacon]

@vital radish same bro

[umbral turtle]

maybe due to firewall settings

[vital radish]

I hope it's fixed soon 🙏

[austere gyro]

that sucks, but i think i could log into my account, but i need to get to the connect button, but for some reason it's greyed out

[simple hedge]

I hope GL introduce an autosave feature

[vital radish]

Too many ad's showing to me please fix it

I have lot of data waste in only ad's please remove all ad's in this Asphalt 9 game

Every time showing bad connection in multiplayer race

[simple hedge]

My phone is heating upto 55°C after playing A9.Please fix this

[regal anchor]

This is my second time reporting about this.
Issue- Game is crashing while trying to play ad.

[open tinsel]

Fix Asphalt 9 security bugs. It's insane to see nitro shockwave cheater every single multilayer race.

[umbral turtle]

Please fix it

Not device

[umbral turtle]

Which phone

[simple hedge]

Galaxy A11.Started happening after I updated my phone to android 11

[simple hedge]

I met a cheater named I AM A HACKER and he actually was😂

[abstract finch]

Your phone is too weak

[simple hedge]

Which device do you use?

[sage thorn]

I think the hell not

Probs he has a rly bad GPU problem

[simple hedge]

If its happening on all tracks then you should either quit A9 or upgrade your device

[simple hedge]

Then he should play it on low graphics

[sage thorn]

Low graphics or nah, it will still have the background issue

And texture deformation

Im pretty sure he plays on performance too, no shading whatsoever on the Zerouno

So ye, he must buy another phone im pretty sure

[simple hedge]

Absolutely

That thing's cpu won't stand for long

[umbral turtle]

Xiaomi redmi 8A android 10 MIUI 12.0.3

My CPU is 2 ghz

[umbral turtle]

No

Not device

[simple hedge]

The cpu can handle but the gpu is below average.So it won't be able to run the game on high graphics

[urban iris]

Ghost slipstream is lagging after race

[umbral turtle]

I also play low graphics but gpu is not working completely

[simple hedge]

Then the gpu isn't good enough for the game

[umbral turtle]

GPU can go over 80 in other games

@simple hedge

[simple hedge]

Hmmm

U need to ask CC my friend @umbral turtle

[umbral turtle]

Ok thanks

[urban iris]

Where no 60fps a9 for Redmi Note 9

Also enabled 60fps in a9c like

[simple hedge]

They should introduce 60fps for all devices that have android 9 and above

[iron wren]

Every time I record/stream a9 there is no internal audio. I'm on Android 10, my recording app is set to record internal audio, and it says a9 allows audio recording. What am I doing wrong?

Pls

Ping me

[umbral turtle]

What is the average cpu values ​​on your phone?

Please fix black screen

[simple hedge]

😂 😂

[umbral turtle]

Kekex

[vital radish]

Fix it

It's also fix

[river meteor]

I can't login to my asphalt 9

[hybrid helm]

been getting same Rep. points since Lvl 65, I guess. Plz fix it smh

[supple lion]

I'm a note 10 user and neither do I have it

[supple lion]

I don't think that will be feasible. Many newer budget phones run on Android 9 and above, yet not all CPUs are able to handle 60fps smoothly

I have tried 60fps on my device (which is on Android 11) by using an Android VM but I experience frequent lag spikes

[umbral turtle]

Xiaomi redmi note 10?

[supple lion]

Yep

[umbral turtle]

Bro Xiaomi redmi note 10 processor is sd 678 it's not good

[supple lion]

Note 9 has inferior specs to note 10

So it's no surprise

[supple lion]

Yes, I do know

[umbral turtle]

My processor is sd 439 2 GHz

:/

[supple lion]

F

[urban iris]

My processor is Helio G85

@supple lion

[zenith sparrow]

Hi...i have a problem...pls help

[simple hedge]

Oh ok

[merry crystal]

If this is in the daily events there is no error or bug, rep will always be 60, I am Lvl 100 and I get 60

[umbral turtle]

Please fix black screen bug

[hybrid helm]

same Rep. points in multilayer too as of Lvl 65 or so.

[vale thunder]

I am not able to share my videos on creator section

[urban iris]

Why got disconnected happened again

and why 45 second ads

[umbral turtle]

Again

Againnnn!!!

[sage thorn]

U most likely have a faulty GPU chip

Or ur phone is too old to support said textures

Atleast im pretty sure

[warm copper]

yes its because of GPU

[umbral turtle]

My phone is new

[steel gull]

ADS CRASH never got resolved. De faq

[urban iris]

Me too

[steel gull]

What yours phone, Mario?

[urban iris]

Redmi Note 9

[sage thorn]

Doesnt mean its not slow 🗿

[umbral turtle]

I started living after an update

[sage thorn]

So ur device was fast out of the box, but not in the long term

Therefore, its slow

[amber mortar]

Game crashed after i tried to go into the store in the new update
Gotta look this one out.

[spring blaze]

Hey, the club messaging toggle thingy has been switched to the other side, where my bezel is. I personally prefer having my phone bezel on my left. Please fix this.

You can see the toggle here, but that is completely blocked by my camera bezel

[noble mauve]

The game not in full screen after update.Redmi Note 8 pro.And many lags on race start....

[urban iris]

Same here

[orchid tusk]

Hi, racers!

I hope you are enjoying the new update. I wanted to mention frequently asked questions that are common in the first days after the update.

Q: After the update my game is crashing/lagging.
A: Yes, it could happen during the first time after the update. However, if it's still happening after playing for a few days and your device meets game requirements, please contact our Customer Care team for further assistance.

Q: It takes longer to find opponents in the Multiplayer.
A: It's a common issue in the first days after the update because you will be playing only with players on the same game version. Therefore, if you are have already updated the game it might happen that there will be not enough racers playing in the Multiplayer with the same game version.

if you will come across a new issue, please use #🍏・ios-issues #💻・macos-issues #🤖・android-issues #🖥・windows-issues chat rooms and follow the steps from the pinned messages to leave full information that would help to investigate this faster. For any personal assistance please reach out to our Customer Care team. Further details could be found in#👨💻-customer-care

I will see you in the race!

[spring blaze]

You can change your screen to app ratio in settings. I had that but I was able to change it

[urban iris]

Redmi Note 9

[spring blaze]

@orchid tusk

[urban iris]

Also lagging after race

[spring blaze]

@urban iris weirdchamp

It's the first question answered

[noble mauve]

I'm cannot change it.There are blocked.Not active

[spring blaze]

settings

Phone settings

Not game settings

[noble mauve]

I'm now

[spring blaze]

Look up phone aspect ratio

[noble mauve]

In phone settings not active to use

[spring blaze]

Or app aspect ratio

[lucid pine]

Looks like the bug that ad causing the game to freeze are still there after 2.9.3a update

[spring blaze]

Lmao

[torn tundra]

The new update Screen size on Poco X3 NFC looks not full size please fix this issue Thanks

[spring blaze]

Change the app aspect ratio

In your phone settings

[noble mauve]

We cannot change in poco and xiaomi aspect ratio in phone settings

[covert quarry]

Screen bug on xiaomi mi 9

[noble mauve]

The switch always ON.And not active to change...

[torn tundra]

@spring blaze

[noble mauve]

It's terrible...

[torn tundra]

I agree it doesn't look good and it wasn't looking good even before the update

[covert quarry]

It is already activated but still buggy

[urban iris]

Same

[torn tundra]

Looks worse than before

[covert quarry]

Same

[spring blaze]

To anyone experiencing the issue that your game isnt at full screen, please check the app aspect ratio.

For Samsung, for example, if I minimise the window and tap the icon on top, I will get options and changing the aspect ratio is one of them.
This is for Samsung only, I have no idea what to do for other devices, so Google is your best bet

[torn tundra]

It already had issues with it before the update

[noble mauve]

Now I'm cannot open the gamelol

It's epic

[spring blaze]

Cool

[covert quarry]

Not full screen 😭

[junior token]

Issue with the game, black part in the screen

[rancid grotto]

Make the app full screen from settings

[rancid grotto]

Go to phone settings> display> full screen apps> asphalt9 turn it on

See if this helps

Share it with others if it does

[rancid grotto]

You too try this method

[rancid grotto]

If the full screen setting isn't available in display settings then search it in settings>apps

[covert quarry]

configuration has already been done and it doesn't work

[unkempt osprey]

After the update game is not opening in full screen mode please fix this issue

[rancid grotto]

Try turning on auto rotate, check if it works

[covert quarry]

Auto rotate on

[serene storm]

I don't like this disaster

Revert it back to the full screen please for the love of god.

[rancid grotto]

I just saw and it's happening on my phone too😂 😂 😂
I had already played few games but didn't notice much difference lol
Guess i have to find a fix for myself too😂

[covert quarry]

I'm going to better check the miui of the many options to test if it works I'll let you know here

[rancid grotto]

Not a software issue coz i have Samsung s21 ultra

I mean android software

The problem is definitely in the game

@sturdy grail pls look into this

[torn tundra]

@rancid grotto

See if that helps I have a Poco X3 NFC so it don't work on mine

[rancid grotto]

This option doesn't even appear

Well what i have come to know is that the game does open in full screen while it's on loading screen

So it's not aspect ratio issue

Rather i guess they have purposely decreased the screen area, maybe to prevent accidental touches

And if that's the case, i am really happy for that, because i was having issues with accidental touches on such a large screen like auto breaking/drifting just coz my palm used to slightly touch the screen around the edges, thus resulting in brakes

So i guess this is not a bug but a new orientation of the game to prevent accidental touches

[topaz plank]

I have a tiny little bug going on, it's a little bit annoying as i tap right onto the top right corner, but it registers as a bit to the left!
https://m.facebook.com/story.php?story_fbid=1429248287407666&id=100009675251463 also I'm sharing the vid from FB, cuz if i post it here, you'll need to download it first to view it.

[junior token]

Doesnt works, still the same

[rancid grotto]

Read my last comment

[vital radish]

I was not affected

[torn tundra]

@rancid grotto it kinda sucks cause on my phone it both sides so it's even Smaller screen size

@vital radish what phone you using ?

[vital radish]

M31

[topaz plank]

Also guys are you able to see the video i shared even if it's set to private?

[junior token]

Nothing, its still the same

[rancid grotto]

Cant watch it, page doesnt load

[topaz plank]

So, basically I can't share videos that are set to private

[rancid grotto]

Does your phone have bezels?

[vital radish]

in the settings in "full screen" everything is disabled and it remains full screen anyway

[rancid grotto]

Just uplaod it to yt or here

[torn tundra]

@vital radish Samsung I'm using Poco X3 NFC and I have Both sides Black even worse the Last season

[topaz plank]

Ok

[rancid grotto]

I think it's because of the hole punch or notchdd display maybe

[torn tundra]

But if I recall correctly in loading screen it's fine just in the game it shows both sides Black

[junior token]

I use a Huawei Nova 5T

[rancid grotto]

Same here, that's why i said it's not an aspect ratio problem or phone issue but they have deliberately designed the game this way

[vital radish]

the option is disabled but it is full anyway

[topaz plank]

Actually ima upload it to YT

[rancid grotto]

I saw it, what's wrong i dont get it lol

[rancid grotto]

Maybe because your phone have thicker bezels than mine

[topaz plank]

When i tap right onto the House or Gear button it registers as a tiny bit to the left

[rancid grotto]

It seems you are having the same issue like the rest of us i.e. lesser aspect ratio of the game than the phone's

[topaz plank]

Now idk why I'm still talking about this, when it's not any big problem

I do?

[rancid grotto]

Yes look at the left side, the black bars

[topaz plank]

Well that's in the video, but i don't have them when I'm playing, it's been the same as always!

Here i took a SS, but when i play it's all normal as it has always been

Maybe it's a visual bug for me...

And i don't see them when playing, but when i record the screen it looks like this soo..

Idk

But it's basically just a bug, that most of you guys have, right?

[urban iris]

Same here @topaz plank

[serene storm]

THis is a disaster

Please fix it as soon as possible

This is too ugly

[topaz plank]

Also i just checked the app settings and i saw the fullscreen option in a split second before it disappeared, so it definitely has something to do with that issue!

[torn tundra]

@rancid grotto Actually I just checked and now it shows Black on one side when after the Update it didn't idk why they can't just leave things that aren't broken alone

Loading Screen Too

[serene storm]

This is so ugly

[silver heart]

I have a solution for users with Huawei /Honor device

Go to settings

I'm not sure if it works with other brands

[lunar ether]

@silver heart thank you

[torn tundra]

@silver heart tried this on a Poco X3 NFC but still same issue but thanks though for the help

[serene storm]

I have OnePlus 6t and I tried everything but that black screen on the left doesn't go

[simple hedge]

I am not able to claim my free pack.It crashes when I try to.Does anybody else have this issue?

[silver heart]

F

[simple hedge]

More bugs in this update🤦🤦

[urban iris]

I doesn't work

[serene storm]

SAME

[urban iris]

My Redmi Note 9

[serene storm]

This is really really ugly

[simple hedge]

??

[proven summit]

Next update : 4:3 ratio + 176x220 resolution

[serene storm]

Please fix it as soon as possible, gameloft.

[silver heart]

Hahahaha

[urban iris]

😂

[simple hedge]

Does anybody have this issue?

[ruby wave]

The resolution change is annoying, please fix it as soon as possible

The "black" area in the left is actually annoying

[torn tundra]

@ruby wave I have them on both sides except the left is bigger

[simple hedge]

How do I have an issue that no one has but don't have an issue that everyone has🥴

[indigo cave]

Resolution issue guy's I'm unable to play as TD side is turned black

[vital radish]

@indigo cave @torn tundra @ruby wave @twin meteor
Can you please specify what's the device you're using?

[torn tundra]

@vital radish Im Using a Poco X3 NFC Android 10

As well ads I haven't been able to watch since past few Seasons I already contacted Costumer service but still nothing

[ruby wave]

Samsung Galaxy Note 10 Lite - Android 10

[covert quarry]

Xiaomi mi 9 Android 10

Device: xiaomi mi 9
Android 10
Miui 12

[serene storm]

Please look into this ans fix it as soon as possible.

Device- OnePlus 6t
Android 10

It's happening to most people with notches.

[covert quarry]

various bugs with resolution emote button doesn't work menu with button locations off center

[proven lily]

The Game Closes If I Click On Store Button
Wut Is That

'-'

[urban iris]

Oops wrong reply

[urban iris]

Redmi Note 9 - Android 10

[vital radish]

Thank you, everyone.

[junior token]

Omfg thank u so so so much

[noble mauve]

Same problem:
Device: xiaomi redmi note 8 pro
Android 10
Miui 12

[simple hedge]

Can you please solve my issue also?

[simple hedge]

Same

[vital radish]

This chat room is for reporting new game issue. We won't be able to resolve personal issues in Discord. For personal issues or questions, follow the steps from #👨💻-customer-care

To report a new issue, please make sure to leave details about your device. You can find more about what's required in the pinned message.

[torn tundra]

Btw the new UI which I've seen a video it's not showing up on my end

The SE

[steel gull]

It will later when new season start on Friday. New SE in European Season.

[sleek hill]

same issue here, it's just horrible, same device too

[simple hedge]

I think a few people including me faced the issue that the game crashes when you click on the shop button.Please fix this

[torn tundra]

The thing is I already seen a video and on it it shows the new UI that is why I asked

[sleek hill]

Am I the only one who has this issue?

look at the arrows

[midnight nova]

Ever since the updates the buttons are not working, almost everywhere. And slight UI change is also unpleasant.

Even if touch at exact place. This only used happen if you lower the screen resolution in android but now it happens in default settings.

[sleek hill]

the buttons only work if they want lmao

[vital radish]

We're looking into this.
For now, you can either click a bit right from where you see the button or try a workaround shared in this chat earlier today.

Note: it might be slightly different depending on you phone model.

Settings -> Display -> More display settings -> Cutout -> Default -> Custom -> find Asphalt 9 from the list -> change to "Show cutout".

Next time after you will restart your game, it should work normally. And thank @silver heart for sharing this workaround!

[sleek hill]

It didn't work for me, I tried it before

[vital radish]

Can you share how it looks from your side?

• What you have in the phone settings,
• And how it looks in the game

[solar adder]

Trade not working more than 1 please fix

[sleek hill]

ye, gimme a minute

[simple hedge]

This is ridiculous

[silver heart]

[simple hedge]

@vital radish please have a look at this

[indigo cave]

Infinix note 7 Android 10 XOS 7.0.6 @vital radish

[sleek hill]

This is what I have in cutout/notch settings

[steel gull]

Thank God I didn't update yet.
Many bugs.
I'm using Xiaomi too.

[simple hedge]

U have to in 2 days

[steel gull]

Haha 😁 I have no choice later

[vital radish]

And what you have selected on this screen?

[simple hedge]

So we all are in the same boat

[vital radish]

@sleek hill

[steel gull]

For now I'm just gonna enjoy the old version less bug 🐛😂

[indigo cave]

This feature is not available is most Device so I'm still waiting for help

[sleek hill]

I don't have that screen, that's for honor/huawei, in MIUI u have this

after that u have to press notch in individual apps and u got individual apps setting for notch

[vital radish]

Yeah, then it make sense why it's not helping. Thanks, we're looking into it.

[sleek hill]

ok, thank you

👍

[indigo cave]

Okay , Thanks

[vital radish]

And thank you everyone for your reports and for your patience!

[remote sigil]

Android Issue :
With the European Update , the store to get blueprints and packs keep crashing on Samsung A10s.

Everything else seems to be fine events wise. The optimisation issues still there when loading race locations to start races. Please look into this cause i am unable to claim free packs or make any purchases. @vital radish

[simple hedge]

Umm....U did not respond to my message

@vital radish

[simple hedge]

Facing the same issue😔

[twin meteor]

What is this ? Why does it cut of?

[simple hedge]

Do u have ur notch cut out off?

[twin meteor]

It doesn't helps

[simple hedge]

Then IDK bro😔

[twin meteor]

I tried to change it in both ways

[simple hedge]

Bad start for the season😒

[lusty sun]

New update new issues

Now i can't hide notch

[simple hedge]

Yeah

[lusty sun]

is anyone having the same problem

[simple hedge]

Many people

[lusty sun]

Oh then we have to wait untill next update😂

[simple hedge]

Lol🤣

I want to buy the Lp but the game crashes when I click on shop

So Gl is not getting 10$ from me till this is fixed🤣

@manic talon I have contacted CC but I recieved a wrong reply.Can you please help me out?

[simple hedge]

My issue is provided in this video

Please solve this as early as possible because I want to buy the LP for the european season

[fossil edge]

it appeared after see an ad that shows vertilcally

[lusty prism]

Screen and touch bug

[remote sigil]

THE game is unplayable i cant even play events only Career.

[sharp oar]

i get black line

in tthe notch

and the resolution is lower

[simple hedge]

This update's bugs are even worse than the Italian season bugs

🥴

[vital radish]

Help when I click "shop" the game shuts down

Rip

[lusty sun]

@vital radish when will fix screen issue ?

[stark flare]

FOUND THE SOLUTION TO THE SCREEN ISSUE!
Go to Settings, go to Display, go to Full screen apps, select Asphalt 9 and choose "Full screen". Open the game and it should be fixed.
Before and after changing from Auto to Full screen:

@lusty sun you may want to take a look at this

[lusty sun]

Already in full screen

I'm using LG g8x thinq

[sleek hill]

That's not the solution for MIUI, it doesn't let you change the behavior of full screen mode for A9, because is turned on by default and can't be disabled

So not the solution

(at least for Redmi, Xiaomi and POCO, users, who are a lot)

[ripe bridge]

I managed to put it in full screen on Samsung A30s but then I won't be able to view my club chat room.

[noble mauve]

It's not work also on xiaomi...

[tidal jolt]

bock here

[topaz plank]

Yep

My Redmi 7 is like that too

Well i think basically any MIUI phone is like that.

[midnight nova]

Same device having same issue

@vital radish we usually have to wait next season or a month for next update to get small things fixed, just wanted to know if patch updates can be more frequents, thanks.

[sleek hill]

yea it's the same thing in that menu for all miui phones

[weary wharf]

Bring back this to right side! Very dissapointed

Why u take this menu to notch location?

this change only makes the screen not fullscreen anymore. U developers should thinking before make decision

[gray meadow]

Does anyone know how to stop those annoying pop ads in A9 its showing more frequently now in my game . Reply this if you have solution

[weary wharf]

Rate 1 star

[gray meadow]

Already did that with complaining about the annoying situation I'm facing rn

[stark flare]

If you mean the Car Hunt, Special Event pop-ups, then there is no way to disable them.
If you mean the skippable ads, it is possible by 2 ways:

1. Buy anything in-game with real money or
2. Get Blokada

[gray meadow]

Ok i can buy legend pass for this season but can you assure that i won't see those pop ads of online shopping and apps i don't wanna use?

[stark flare]

Like those?

[gray meadow]

Wait I'll show you

It appears like this and remains unskippable for 5secs after everytime i finish mp race event race or ramains idle in the game

[weary wharf]

I thnk its not a bug. Just dev need some money

[stark flare]

I think yes
But if it doesn't, use Blokada then

[gray meadow]

Ok thanks for the help

[stark flare]

Change the orientation of your screen to the other side of landscape mode

[ripe bridge]

I tried that and for some apparent reason it feels so uncomfortable 💀.
But hey at least its working.

[weary wharf]

where

[stark flare]

It is a embed file

[stark flare]

still a embed file

one moment

download failed, rip

[weary wharf]

My point not working

[stark flare]

i do not understand

[weary wharf]

Your solution not working.

[stark flare]

hmmm

[vast gale]

I am unable to Claim My Free Classic Pack and access the Legend store since I downloaded the New update. The Game crashes whenever I attempt to do so.

[visual gulch]

@glossy vigil after the update I can no longer open the garage, do the events or view the store, as well as a part of the screen is cut off, I don't know if these bugs only happen to me but it should be fixed.

[vital radish]

This is also happening to me

I've tried doing a few things but the game keeps crashing whenever I try to enter the store

[remote sigil]

Me aswell

I cant play events nothing only career

[lost horizon]

My chat menu is unclickable due to notch.

[winter egret]

The game crashing if enter to store and pick a car in daily event

[torn anvil]

me too. this issue is pissing me off. When will gameloft fix this issue? I wanna play my daily credits heist 😭

[winter egret]

So cant play Asphalt 9 :(

[torn anvil]

i will 5 star my icona this friday so im currently earning credits with daily credits heist but now i cant play it 😔

[marble cedar]

illuminati#9955 has been warned

Reason: Bad word usage

[delicate parrot]

Hello, I have a problem when trying to access the legend store, the game closes :(, does any more happen?

[torn anvil]

yeah i think most android players do. I really hope gameloft fix this issue soon

[delicate parrot]

The exact same thing happens to me

[winter egret]

I hope crashing will fixed

[stark flare]

Rotate your phone to the right side

[bitter agate]

Will they fix the problem that I can't open the Legend Store?

[bitter agate]

Same to me

seriously did not solved that bug with the new update?

They do not solved the bugs that already existed but instead they make more bugs exist?

[remote sigil]

😂😂 idek how

[rough willow]

why fullscreen optimized for poco x3

[ripe turtle]

For me , this button is not working after I go to next car this button doesn't receive any further touch for going to further next car .after update . And the full-screen bug is as usual like everyone else is there .
Device : Redmi note 8 pro

[earnest orbit]

Hello There ! I am Facing Clicking issue after update, while Driving, Interacting with UI(like Corss button, Club chat Close button etc.)
Name :Naval
Device: Xiaomi POCO M2 Pro
Country:India
Player ID:7348f

[bitter agate]

"new season, the update that keeps the bugs from the previous season but now with more bugs!"

[earnest orbit]

Yep, we have to Check this Section Before updating gaming

[bitter agate]

I shouldn't have let my phone update the game

[weary wharf]

its not bug, its feature lol

[covert quarry]

the saddest thing is that no moderator, no one responsible, gives any explanation or warning about whether they are already solving the problem, so leave players here reporting stupid things waiting for some news

[steel sparrow]

Please remove this bug black line

And fix problem with touch buttons (back, home, close window, change car, class buttons in network)

[torn anvil]

same this update is completely trash, bugs everywhere

[hardy sable]

Why is every update always bugs and abnormal behaviour in game so much 🤦🏻‍♂️

[stark flare]

Rotate your phone to the right side

[amber mortar]

i have lately experiencing crashes after the update

• When i try to open the Store (both by trying to open from the SP Section or touching the store button on the top) my game crashes.

• And in Daily Events, i've been experiencing crashes when trying to select a car, for example, i can't select any car on Credits Heist, cause my game gets stuck and then crashes

Please, look it up, its so annoying

[mossy sphinx]

do they even test the update? they seem to not care about this screen notch problem and leave us here sitting ducks without appropriate response, good job GL

[acoustic drum]

@amber mortar same bro also it says a new season has started but it doesn't show.

[spring blaze]

@orchid tusk would the fix of the game not being full screen also change the club chat toggle back to where it was? I can manage full screen since my phone allows me to change the app aspect ratio, but the camera bezel completely blocks the toggle, and I prefer playing with the bezel to my left. So will this issue be fixed along with the other one?

[elder compass]

same in my Android 8 Samsung J7. if i press "Free Pack", the game crashes. either i cant play Credits Heists also

[trim turret]

I'm suffering from this problem

https://tenor.com/view/pepe-why-pepe-pepehands-crying-gif-12683546

[hazy bay]

Asphalt 9 should optimise the gameplay it lags alot before update and after update

Maybe bring 90 fps for supported devices and optimise the gameplay

Platform - Android

[umbral turtle]

Please android platform optimization

[cobalt jasper]

i cant play anymore. i cant open store and daily events, the game crashes

[umbral turtle]

can i bring my windows account to android platform?

[raw holly]

Bad update, as always! 👎👎👎👎

[umbral turtle]

Every time an update is offered, a problem occurs.

[fervent heart]

I have lag even in default graphique after the update.
i used to play in high without any problems.
Device : Redmi note 7

[undone raptor]

This is my try number 8🤯 🤯 🤯
Trying from yesterday

It is go out the size

[modest blaze]

Nah, now my game crashes when entering the store or starting a race

[lucid rivet]

Everytime after and update i get the same issue for about 2-3 days i get disconnected even though there is nothing wrong with my connection.

It never resync unless i restart the game

[winter egret]

What is your android? Im using android 11

[torn anvil]

most android players face the same thing 😒

[torn anvil]

no you cant. Both platforms are different servers

[undone raptor]

The Try #9 🤬 🤬 🤬

[remote sigil]

So You cant play Daily Events either cause it crashes when you reach the car selection screen and tap any vehicle. This is annoying.

• Cant access store or shop cause game crashes on selection.
• Cant play Daily Events or Special Events as they crash on car selection screen.
• Club bar on right side instead of Ledt Side please revert.
• MP is the only thing playable atm and that sucks.
• Game optimization needs improvement when loading tracks. (This causes Lag in MP which pushes you back)
• Fix Connectivity issue when finishing races with no wifi problems.
• Add Performance mode to All Android Devices as i see this might greatly improve the games overall optimisation.

@Deniss#8410
@Clauwudia#4002
@Mina#5121
@CharlieG#1907

Gameloft.

[vital radish]

As it's mentioned in the #🔥・hot-topics we're already looking into this.
However, to make sure it's not something new and already covered, please specific your device model.

[remote sigil]

Samsung A10S is my device.

Thank you for the responce.

[undone raptor]

Deleting

[vital radish]

Most likely you don't have enough free memory on your device.

[oak basin]

I am currently using A8s, and after update it seems the screen has some part not in display, and the touch icon positions of all the top icons are slightly off

[vital radish]

Quick reminder to everyone reporting issues, to make sure that we will be able to look into it.

✅ Always check the #🔥・hot-topics first;
✅ To report a new issue, please follow the steps from the pinned messages 📌
✅ If you know the answer - feel free to help other racers ⛑️ 🧰 🛠️
↪️ Need help? 🚨 For personal assistance please follow the steps in the #👨💻-customer-care room;
❌ No off-topic discussions, please. Let's keep it clean ✨
❌ Do not place your feedback here as there is a separate space. Click here ▶️ #758350934983442473
❌ Please avoid spamming;

Thank you for your cooperation! 🤝

[undone raptor]

It is enough. 5GB after deleting the game

[steel gull]

Does anyone here using Poco F2 Pro??

[umbral owl]

Thank you for reminding 👍

[spring blaze]

#🔥・hot-topics

[indigo cave]

I don't see any solution there , they are talking about game crash and Store issue . Tell me where did they mentioned about display issue

[spring blaze]

Are you serious

Go up

[steel gull]

They will soon release hotfix update to solve the problem. Just wait it.

[spring blaze]

[Screen issues - Android]

We are aware of an issue affecting Android users and causing the screen to show one or two black bars at the sides of the normal game display. While there is a workaround being shared in the issues channels for some device brands, our team is aware of this and investigating further.

Thanks for your reports and your patience! handshake

Taken out of hot topics since you were too lazy to scroll up for 2 seconds

[indigo cave]

Thank you for your effort

[indigo cave]

Before seaosn start or after ?

[steel gull]

He talking about solution. And there are no solution there. Just information about awareness of dev about the issue.
Hope dev release hotfix soon.

[spring blaze]

Did you read the first message

He said "why is no one talking about [issue]"

[indigo cave]

Ok c'mon don't start arguing 🤣

You are taking too serious

[steel gull]

Depend on how fast they can solve the problem. Don't worry. They working on it. Its natural to have bugs every update cause to insert new things inside it, you need to open up the game. And there always a risk the game not patching back perfectly.

I didn't update the game yet by the way.

[indigo cave]

@steel gull I actually went to previous version but I'm unable to login

[indigo cave]

@steel gull possibilities

[steel gull]

The only way hotfix update to release as soon as possible is everyone that have the issue providing information about their device in detail. So dev can shoot the problem fast.

[indigo cave]

Yea mate

[steel gull]

👍 👍

[spring blaze]

@pastel crystal bypass

[marble cedar]

Ragtag#0123 has been warned

Reason: filter bypass

[unkempt grove]

Best thing done

[fossil edge]

you change the murcielago´s status........what does you do it? we pay for it GL

[bitter agate]

Android 10

[winter egret]

Huh -,-

[bitter agate]

no matter the Android version, the bug manifests itself in any version

[winter egret]

Im know so Asphalt 9 is bug in Andorid 11

[fluid needle]

The new update it's misbehaving help me out

[fickle matrix]

İd:aef86b
Device:xiaomi poco x3
Country Turkey
Note:i have ads issue . Cant close screen and add share problem

[fossil edge]

did you try to config the app to full screen?

[bitter agate]

Ad issues
ID: 1967acf
Issue: follow the same bug from the last update, when seeing an ad and claiming the reward, the animation repeats and the game freezes, when? since last update

[fickle matrix]

Yes.

[flat mist]

2 things

1. Huawei gang
2. I have an issue with the game, basically every time I try to do something it crashes and I can't play the game because it is literally unplayable

Anyone know why?

[vital radish]

this is happening to me this past season

[solar adder]

What is landscape in game

I face 3 hacker I can't report in game

[silent dagger]

There are lots of buttons that aren't working for me in this update. The close buttons, + button to select the number of import parts to sell, next car button, and some other ones don't react. I have to tap on them like 10 times and then eventually they react. It's like it doesn't even register most of the taps. Have never seen this error until this update (have been playing for one year).

[silent dagger]

This is what I'm experiencing. They usually aren't reacting.

Also, please move the chat back to the right side where it has always been.

[nova hatch]

When this will be fixed? In a same time when the drifting glitch ( never )?

[amber jacinth]

Mi9 device, downloading the game from Appgallery does not show the wrong screen

[silent dagger]

It looks like you need to tap to the right of a lot of the smaller buttons. The touch area of many of the buttons has moved to the right. So, just miss the buttons, tapping just to the right of them, and they react normally. (I wonder if it has moved because of that black bar that appears)

[quasi yoke]

Fix crash/force close in my device

[quasi yoke]

Same with me :(

[viral bloom]

Before and after update.
PLEASE FIX Full screen problem!!

Crash when start legend store: nah
Full screen problem: yes

[gleaming beacon]

for some reason after I updated there are still bugs that haven't been fixed, such as the fps drop suddenly even though my cellphone is an Asus rog, the right button to change cars can't be pressed and a black line appears on the left

please fix

[floral iris]

Please fix free pack .

[silk ferry]

Well I'm experiencing Lagg in MP and other races, I'm facing this issue from the beginning of the previous update
DEVICE - Honor 9 lite
Version - Android 9.1

[urban iris]

Rome is lagging mp, fps is drop, since update,

[umbral turtle]

Fix

Screen bug

[umbral turtle]

Fix crashing

[copper zinc]

Game is crashing cause events and store host is not connecting to server. Either they have block it or didn't configure correctly.

[vital radish]

When a guy with my everything thing types my clan/user id code somone else comes

[torn anvil]

Guys be patient gameloft is working on it. Now i just kinda hope gameloft give some free rewards to android users for compensation🤣

[remote sigil]

Factual.

Cause im all hyped then to see all this.

Need them compensation.

[torn anvil]

Maybe they will give us a good amount of credits and tokens or some free epic blueprints

[vital radish]

I can't even check my legend store😭😭

[fair hornet]

hear this already is bothering me a lot in asphalt 9 can fix it

[vital radish]

The close button didn't close the checklist window

[brisk wave]

My game keeps crashing when i go into the shop and daily events and special events i cant do anything

[sharp trench]

Same problem

[sharp trench]

Same issue here

[sharp trench]

Ofc 😂

[sharp trench]

Same here

[brisk wave]

Gameloft better apolagize for the inconvenience

[sharp trench]

Dear Gameloft this is not fair , the bug is preventing players from Playing Events and going to collect free packs 🤦‍♂️ ,the game crashes while we tap on Events and on legend store , its totally unfair 🤦‍♂️

Im facing that bug too

[spring blaze]

Are you stupid

They're fixing it

Why not be patient for once

[ripe turtle]

Unable to buy Legend pass , please have a look 😐, device : Redmi note 8 pro , country : India

[umbral turtle]

Rip

[vital radish]

It's not something we can look into on Discord. For personal assistance you can get in touch with our #👨💻-customer-care or with the app store support.

[ripe turtle]

Thanks @vital radish msged cc now

[sharp trench]

Hmm ok dude

[sharp trench]

I tought it would take 2 or 3 days 😂

[grizzled cipher]

I'm getting $13.41 pass even if i buyed previous passes

and my friend is getting $9.99

i also completed all tier missions

@glossy vigil

[warm copper]

yes please write it to customer care , they might fix this issue

[lucid pine]

Discount only applies to the bundle. And your bundle only cost 14.99. So the discount work correctly

[grizzled cipher]

this was also a normal pass😒

[jolly panther]

Last year it was perfectly fine. I think it was after the end of British Season that this grey bar always showing. Screen is 20:9 apect ratio. Can this be corrected as before?? @glossy vigil

[spring blaze]

Contact customer care, this is a known issue for this update but your case, when it had been going on since the British update, isnt

What phone do you have

[floral iris]

I can't play any Daily Events nor See Free Packs. Just fix it Already

[jolly panther]

yeah..it has been going on for a while now.

[jolly panther]

Oneplus 7t

[spring blaze]

Yeah customer care then

That's a personal issue

[jolly panther]

Thanks. 👍🏻

[celest gyro]

@manic talon there's an issue with tilt to steer in this update.

It just keep moving to the left and doesn't responds. Making me lose races. It stop after I restart the game. But is irritating

[remote sigil]

Please Fix the bugsss i beg cause the season officially starts tomorrow and the Egoista Exclusive i need those bps

[vital radish]

1 pass

[hazy leaf]

Why has my currency changed to USD?

I haven't messed with the location in the game or on mu device?

I want prices in EUR back 😡

[ember sinew]

Please fix crashes

I think 2 days after update, crash was fixed

[buoyant void]

Carieer bug

Already completed 25/23 flags

[tidal jolt]

Block here

[midnight nova]

Purchased Legend Pass through google play, amount was deducted but didn't got legend pass and got an error.

[vital radish]

Quick reminder, that this chat room is only to report new issue to the game team. More information in the pin messages. 📌
For personal assistance please follow the steps from the #👨💻-customer-care

[proven lily]

My events not oppening

[grave junco]

Can't see the LP just the bundle

[proven lily]

When I click my game closes :P

[umbral turtle]

My game is crashing

[vital radish]

2nd place

[lusty sun]

Can't close this

Have to restart game every time whenever this happen

[simple hedge]

This update has too many bugs

Does anybody know when the hotfix update is coming?

[spring blaze]

Never

[simple hedge]

No seriously

[spring blaze]

Idk

Do any of us work there

[simple hedge]

Yes

Gl devs

[spring blaze]

B

[simple hedge]

😑

F

My letter

[brisk wave]

ikr

[steel gull]

WebView update is out guys.
Make sure to update it.

[spring blaze]

Kool

[vital radish]

¿

[brisk wave]

i updated it yesterday

[visual gulch]

@glossy vigil I'm still having plobrema with the events and the game stores are closing all the time I don't know what I do anymore I was even thinking about buying the legend pass but i'm giving up even play please fix this bug Possible

[ember sinew]

Plz fix crashes, I want claim free pack, play daily events and buy a legend pass...

[vast gale]

This is taking really long and I am pretty sure that we will not be given the credits/tokens/Blueprints that we missed out on

[spring blaze]

Clearly none of you can wait

It's been 2 days

Damn

[vast gale]

Isn't it obvious that we can't

[quasi yoke]

Now i cant play asphalt 9 :(

[remote sigil]

So You cant play Daily Events either cause it crashes when you reach the car selection screen and tap any vehicle. This is annoying.

• Cant access store or shop cause game crashes on selection.
• Cant play Daily Events or Special Events as they crash on car selection screen.
• Club bar on right side instead of Ledt Side please revert.
• MP is the only thing playable atm and that sucks.
• Game optimization needs improvement when loading tracks. (This causes Lag in MP which pushes you back)
• Fix Connectivity issue when finishing races with no wifi problems.
• Add Performance mode to All Android Devices as i see this might greatly improve the games overall optimisation.

@mehlavinia#5625
@Clauwudia#4002
@Deniss#8410
@Mina#5121

Just wanted to remind the team of the issues.

Sadly android wont be able to play the car hunt , events or special events if this proceeds throughout the season.

[quasi yoke]

RIP :v

[weary wharf]

When they fix this bug

[simple hedge]

What does that do?

[vital radish]

I have the same problem