🤖・android-issues

[spare ridge]

@lavish oracle I'll send u all the screenshots wherever it lags in my phone

[lavish oracle]

@lavish oracle I'll send u all the screenshots wherever it lags in my phone
@spare ridge maybe it's good if I do it too, so we can provide a really big report to GL

[spare ridge]

I'll send tomorrow

[vital radish]

Guys dont discuss here

[copper portal]

Game is crashing again

[urban iris]

also lagging mp weird all tracks 😡

[vital radish]

I wouldn't rather call this an issue, a bug. Why does the AI for the in-game chat consider the word "Covid" or "COVID-19" as an abuse?🤔🤨

https://media.tenor.com/images/7a059e812ebbac916587a247f96bda1a/tenor.gif

[hard bronze]

Game is stuck on this loading screen. Please fix.

[red ice]

So another server problem .huh🤦🤦

And once again gl will not compensate us

There developers must go into a mole hole so whenever some asphalt player never finds them

[jolly violet]

Ads not playing many times in android. Just getting similar black screen. Please check

[vital radish]

Ping the staff

[languid rapids]

I can't log in via Google Play or Facebook! I can't access my account! @vital radish @sturdy grail @glossy vigil

[oak fable]

Today I updated asphalt 9, I must say the game runs better than before stable 55-60fps, great job Gameloft

[languid rapids]

I can't access my account via Facebook already the whole day!!! Will you finally do something about it?!! @Mina @Deniss @Clauwudia

When I choose "Account B", the error message shows up: "Can't connect to Facebook"! 😡

Already 24 hours gone.

[languid rapids]

😡

[languid rapids]

That's outrageous @sturdy grail @vital radish @warm goblet @glossy vigil 😡 😡 😡

[marble cedar]

esti25#7463 has been warned

Reason: stop pinging Asphalt Team members on your posts. They cannot help you. Contact CUSTOMER CARE if you want help.

[slim oar]

@languid rapids If you are having issues with your game, contact Customer Care. Do not ping any of the A-Team or Mods. We cannot assist you since we do not work in CC.

[vital radish]

Gand is lagging in Osaka and US Midwest please fix
Device: Samsung Galaxy A10
Player id: b7b9fbo

[languid rapids]

@languid rapids If you are having issues with your game, contact Customer Care. Do not ping any of the A-Team or Mods. We cannot assist you since we do not work in CC.
@slim oar They do not answer. I lost the GP because of them.

[slim oar]

Just try again of course they will respond but you need proofs i guess idk

[oak fable]

Gand is lagging in Osaka and US Midwest please fix
Device: Samsung Galaxy A10
Player id: b7b9fbo
@vital radish your device soc can't handle the game, it's that easy

[glacial lagoon]

@slim oar They do not answer. I lost the GP because of them.
@languid rapids Guess u got ban.

[languid rapids]

@languid rapids Guess u got ban.
@glacial lagoon Permanent? However, never mind. I decided to quit the game regardless. Besides, to ban a legitimate player is an outrageous violation (considering the fact real cheaters never get banned). Regardless, too. Those who stay are in big danger, then. Whatever: it's their choice to invest time into a cheap bugfest.

[fossil edge]

The game crash again. The app shut down.....you didn't fix this problem gameloft

[fast mural]

Game occasionally crashes on this dev. This has happened since British Season. The casual crashing problem should be killed off, American season backwards was quite smooth and rarely crashes except in case of bad connection.

[desert pecan]

For anyone does the game keep crashing the first time and loads fine the second time? Has been happening for the past few days.

[spare ridge]

@oak fable where was the update? And which device?

[raw holly]

Gameloft, Didn't you think about it?
Will fraudsters also play?
What are you going to do about it?
Mod 1vs1!!

[oak fable]

I got a update of 450mb this week

It seemed to fix some dips in the game

Fps are stable too

I get around 55-60, but they're still some places where fps dips to 45

[spare ridge]

Oneplus 6 right?@oak fable

[oak fable]

Ah sorry, forgot to mention my device pocophone f1

[vital radish]

@spare ridge sorry for delay in replying.... my core is exynos yes

[spare ridge]

Sorry but that Exynos chip can't do much.
It's not the game's fault coz Exynos chips have bad gpu.
My friend had s9+ with Exynos and it used to lag horribly(now he has rog phone 3).

If u wanna reduce the lag try reducing the graphics to the lowest

And besides GL optimizes well for samsung devices

[vital radish]

Hey gameloft

Please fix your goddamnit server

And yeah im also get a stuck loading

[safe phoenix]

Man, I'm tired of this.

[oak fable]

@spare ridge plus they throttle real bad after few minutes of gameplay

[lethal oar]

Man, I'm tired of this.
@safe phoenix it's fixed.Many thank for your report

[lethal oar]

Is it Joke?
@vital radish no. we fixed the issue that CLUTCHER mention. not your issue.Pls share me your playerID via DM.I will check it

[languid merlin]

My Legend Store not refreshed till now

[topaz kestrel]

Hello, I'm from Russia!

How many russian people here?

Are you from USA?

[late topaz]

I'm Russian, but that's not related to the game dude

[marble cedar]

DANIIL KACHUR#0823 has been warned

Reason: No off-topic in this chat room please.

[tawdry patio]

Is this a bug?

[vital radish]

no

[vital radish]

My game still closing when i am trying to watch ads i cant save credits without ads pls help me

Otherwise i cant make 17 level garage

[late topaz]

"We listen to our costumers"

[lavish sable]

Endless emotions part 1 AI Is just too fast to beat from 1 start 599xxk and Ferrari f40😭😭

[spare ridge]

This customer care service is completely useless.
Why?
Coz the hackers in my group weren't banned and the CC didn't even reply back.
On top of that they didn't even reply back after 7 days.
This just shows how inefficient u Dev's are at doing literally anything.
Kudos to that
👎

[dark bridge]

why is this on chinese/japanese or whatever language when my game lang is set to english

okeh

[supple tide]

Pleas

[dark bridge]

Pleas
@supple tide thats a new upcoming event

coming tommorow most likely

p a t i e n c e

[supple tide]

@dark bridge thanks

[scenic wolf]

@lavish oracle did u find a solution for the lag n heating?

[lavish oracle]

@lavish oracle did u find a solution for the lag n heating?
@scenic wolf no, the game is being the same thing since version 2.3... Maybe going back to 1.9 or 2.0 version would fix the lag, but we just can't do it lol

[lilac jolt]

@lethal spire g60 this week 😂

[lethal spire]

lmao

its ok for me because I need one more epic to gold

[pastel yoke]

Can't Login since last few hours in Game
On this last day of SE Can't even finish it thanks to this!

[true geyser]

@spare ridge Exynos isn't the problem here. Even an SD855 Realme X3 lags out. Without 60fps. My Helio G90T note 8 pro gave me full 30fps (or more idk) with any graphics setting, and now I get 28 to 30. Imagine being able to play Genshin impact at high+60 and not this game haha.

[spare ridge]

@true geyser it lags for Snapdragon coz of bad optimization

[late topaz]

Servers are down

[spare ridge]

@true geyser genshin impact is really well optimized unlike a9

[civic notch]

@true geyser it lags for Snapdragon coz of bad optimization
@spare ridge So.....i need to look alternative chipset? I thought Snapdragon are king of gaming chipset.

[late topaz]

Yooo, still can't launch the game

🥔 servers

[spare ridge]

Apple chips r king o gaming, Snapdragon is 2nd@civic notch

[late topaz]

Lmao what

Apple chips

Only the newst one is competitive

Who even cares about a smartphone chip XD

[civic notch]

Apple chips r king o gaming, Snapdragon is 2nd@civic notch
@spare ridge If you mean iOS.... I dont use.

[spare ridge]

This game works well for samsung devices I guess

[late topaz]

I mean if it's above average then it'll run anything at max configs

So comparing 2000 $ phone chips doesn't make sense

[spare ridge]

A9 is kind of optimized for samsung

[late topaz]

I disagree

It's not

Especially when watching ads

I had an s10 +

[spare ridge]

S9 and note 9 with Snapdragon do well

[late topaz]

Still not optimized

[civic notch]

Ugh I guess GL cant even do their job right optimize the game for wide range of phones.

[late topaz]

Snapdragon

[spare ridge]

@civic notch they don't even optimize for high end phones

[late topaz]

Watching ads is a nightmare

Overheating

Excessive battery usage

Nah

Especially after watching ads XD

Many crashes as well

Lol what ?

Refill dude

Never played a ds event ?

You have to race like crazy

I can play a couple of times a day for long periods

Not every 1:40 hours till tickets are ready

Then you had a lot of free time on your hands

It's not the device

Bro

It's the game

Poor map design

"bad connection"

That's just the cheap servers

[spare ridge]

They did spend some time to make it run smooth for samsung devices only@late topaz

But after american update everything got ruined

[late topaz]

Even pc users have cpu over usage every month

Yes

[spare ridge]

They don't even care

I haven't seen CC that's this lame

[late topaz]

American season Fuскed the game pretty bad

[spare ridge]

I've contacted CC in many other games as well and they respond well unlike GL

[late topaz]

Same

[spare ridge]

So sad

[late topaz]

Max of 2 days waiting

Till the issue is resolved

It might take you up to 2 weeks to get help from gameloft cc

[spare ridge]

@late topaz I complained about hackers in my GP the moment it got started and no one replyed back till now

[late topaz]

Oh yeah, it really doesn't make sense

[spare ridge]

"wait for 7 days'

They say

[late topaz]

They ban the hacker for 1 week

But he keeps the key

You don't get the key

And that's it

Great solution !

Doesn't make sense

Not lazy

But cheap

I don't think they have enough people employed

I don't even know if that's legal

Yeah

"we banned 30k cheaters"

You mean for one week and that's it

Instead of buying an anti cheat

They keep saying we are banning hackers

[spare ridge]

@late topaz

[late topaz]

Anti cheat isn't that expensive, like please just use the money you get from whales

Why?

[vital radish]

Before placing a message in this chat room please remember to:

✅ Check the header of this chat room to make sure that it's a right place.
✅ Always check the #🔥・hot-topics first;
✅ To report a new issue, please follow the steps from the pinned messages 📌
✅ If you know the answer - feel free to help other racers ⛑️ 🧰 🛠️
↪️ Need help? 🚨 For personal assistance please follow the steps in the #👨💻-customer-care room;
❌ No off-topic discussions, please. Let's keep it clean ✨
❌ Do not place your feedback here as there is a separate space. Click here ▶️ #758350934983442473
❌ Please avoid spamming;

Thank you for your cooperation! 🤝

[late topaz]

...

[marble cedar]

theweirdguy#6411 has been warned

Reason: Unspecified

[true geyser]

Apparently every single chipset is unoptimised after last hotfix of british update

[spare ridge]

Yeah ur right

[tawdry patio]

no
@vital radish @late topaz ok

[fast charm]

Car hunt event not showing 😭

[open tinsel]

Block cheaters!
Seriously. Android multiplayer is dying because of instant nitro shockwave cheaters. Every single race I see at least one cheater. What's so special to block this by checking game resources when application starts?

PS. Why is it here - it's actually a big security issue. Application should prevent such modifications.

[young kernel]

Gameloft do we get an epic run

[river basin]

No ginetta car hunt in game, anyone else have this ussue

[manic talon]

No ginetta car hunt in game, anyone else have this ussue
restart the game, it should be available now

[thick beacon]

oooof here we go again

F

[supple tide]

https://youtu.be/ob92sEPKihU

[urban iris]

[Connection issues]

• Player ID e6fdcf
• cannot play error 1-2-5-10
• Wifi / 4G
• Yogyakarta, Indonesia,

[vital radish]

Thank u Gameloft/Vivendi for this frustrating and disappointing game... it's getting worse every day! MP top 1k and legend league is far away! Always bad connection (wifi\4g) means lags, disconnection and nitro/brake buttons not always working! Useless cars for credits in shop, good cars coming only for token! Really bad drop rate for new cars and poor special events! Have to complete Mission win in Himalayas but it comes once maybe twice a day to race in Himalayas and u put some legends with tuatara and jesko in my group! think it's not worth anymore to spend real money on this game.... why are u doing this.... what's the point?

sorry forgot your useless cheater report button

[vital radish]

here we go again... where is your promised matchmaking??? thank u and good night!!!

[vital radish]

good morning and F U!

[hollow imp]

Hey can someone tell me why am i getting "couldn't log into google or facebook"?

I am very confused, I tried on my other phone it showed my profile but didnt let me log into it

[coral zodiac]

@sturdy grail I still haven't got the Endless Emotion Relay pack because of bug. Although I contacted Customer Care, it has been 2 days, no reponse.

[lucid pine]

It's freaking weekend, dude. They don't work on weekend

[coral zodiac]

@lucid pine what if they dont give my money back?

[spare ridge]

That y u don't pay GL bruhh..hhh

They scam the heck out of their players

[lucid pine]

They probably will give you the stuff you bought.

[coral zodiac]

@spare ridge oh I build my account for marketing not to play 😂

[analog sable]

@sturdy grail @vital radish @glossy vigil are you ever gonna fix my issue or not

[compact acorn]

I Wana purchase legend pass but this error continually apper
Any suggestions...?

[coral zodiac]

@compact acorn reinstall game?

[compact acorn]

I clear the cashe and also data and install it thru game but not fixed

[lucid pine]

They could temporarily prevent any more purchase because the problem with the relay packs.

[onyx totem]

Team can you please fix the f#&+$&ing connecrion/server issues. For F75k sake please invest some money on Server hosting instead of sucking blood money from us users..

You have gone from Worst to Pathetic... your system is collapsing, facing connection issues disconnected from MP multiple times.. whats more is we are loosing MP league points.. and at the current MP 1 and 2 both filled with Hackers. At this point i cannot play MP at all.

So for the love of God.. show some decency and invest some money over Infrastructure resources, increase capacity w.r.t Bandwidth, resources, services and install some decent monitoring system to ban the hackers instead of adding new cars or game mode first fix which is broken

[signal vapor]

60 fps need or feed

[supple tide]

Connection error 15 minut

[hollow imp]

help? :(

I bought the pass and i can't even play

[vital radish]

@sturdy grail, sorry for the mention but found an inappropriate player name that is not family-friendly while racing in MP2.

Player ID: ||e250a||

For some reason, couldn't use the report button due to .. I don't know (not going to explain it) had to screenshot it here.

[late topaz]

@sturdy grail, sorry for the mention but found an inappropriate player name that is not family-friendly while racing in MP2.

Player ID: ||e250a||

For some reason, couldn't use the report button due to .. I don't know (not going to explain it) had to screenshot it here.
@vital radish why would you be a snitch ?

Lol

[glossy vigil]

Can you help me with this
@analog sable Hey, contact CC team https://gmlft.co/A9-CC as you can't do it in game

[analog sable]

@analog sable Hey, contact CC team https://gmlft.co/A9-CC as you can't do it in game
@glossy vigil my phone is not available in it

[late topaz]

@analog sable Hey, contact CC team https://gmlft.co/A9-CC as you can't do it in game
@glossy vigil you're CC team isn't effective

[signal vapor]

60 fps 👍👍 come on

[coral zodiac]

oh great and where is my delivery?

[spare ridge]

Bruh - moment

[lavish oracle]

60 fps 👍👍 come on
@signal vapor I don't know if it's gonna disappoint you but 60 FPS in RN8 Pro will be like 40, it doesn't run rally well unless you have a 865

[spare ridge]

Or u can turn on 60 fps at 480p quality graphics lol

[signal vapor]

bro dont troll. I tried chinese vesion ok ? Don't write 1 more word for my req

[lavish oracle]

Chinese version is completely different from the global one

The global optimization in Android is being so bad since American update and the developers just don't listen us, stable 60 FPS is for 865 phones and some Samsung, even ROG 2 can't handle 100% stable 60

[spare ridge]

But the Chinese version is immensely p2w

But it is well optimized

Runs well

[lavish oracle]

The only thing I can't still believe is how they ruined the FPS in just one update and couldn't revert it like 5 updates later, but I lost my hope on a better optimization since 2.4.x updates, it's about accepting they won't fix it because they don't want

[urban iris]

game is crashing u.s midwest, osaka, and shanghai, please fix 😡

[oak fable]

Apple chips r king o gaming, Snapdragon is 2nd@civic notch
@spare ridge cough couch apple iphone 12

27fps

Lmao

Tho the iphone 11 is great at gaming, I don't recommend anyone buying the 12 it's not focused on gaming

Iphone is moving away from gaming they're focusing more on saving battery and 5g

[obtuse zodiac]

Bruh

My A50 gets 30 solid

[glad steeple]

And my S10 (Snapdragon) does 20-25 on 30 fps option 😂

[true geyser]

@signal vapor I don't know if it's gonna disappoint you but 60 FPS in RN8 Pro will be like 40, it doesn't run rally well unless you have a 865
@lavish oracle Grid runs at 60fps. Genshin runs at 60fps. And you're saying that a game with half of the realism can't run at 60? It doesn't even run at 30 now thanks to oPtImIzAtIoN. They don't even optimize anything.

[stark flare]

@glossy vigil Hey guys. Game crashed at this point in Himalayas.
Please take a look into it.
Phone specs:
Samsung Galaxy A20s
Snapdragon 450
3 GB RAM
That wasn't happening before.

[trim shore]

Yee the game always like to me

Or maybe your phone full of cache@stark flare

[vital radish]

I don't know what happen but everytime I open-up the game, it sometimes or always crash at black screen (there's sound but no image appeared) hence had to restart it. 😐

Device: Note20 Ultra
Issue: Black screen everytime or sometime (there's sound but no image appeared) hence had to restart it.
Android: 10

[spare ridge]

@true geyser the way a9 is optimized u need Snapdragon 865 to run it at the highest graphics and 60 fps

[true geyser]

@spare ridge they might as well add open world features and make this a PC game lmao

Stooped

[late topaz]

@true geyser the way a9 is optimized u need Snapdragon 865 to run it at the highest graphics and 60 fps
@spare ridge do you think a redmi note 9 pro can run the game smooth 60 fps ?

[spare ridge]

It could if GL wasn't the developer ( by compromising graphics ofc)

[true geyser]

@spare ridge man, graphics aren't the issue here.

The game was smooth as hell before American and British update. Now it's just bad.

[lavish oracle]

@lavish oracle Grid runs at 60fps. Genshin runs at 60fps. And you're saying that a game with half of the realism can't run at 60? It doesn't even run at 30 now thanks to oPtImIzAtIoN. They don't even optimize anything.
@true geyser RN8 Pro would handle low 60 for sure, but they don't care about it, it's so nonsense the game used to run with stable 60 FPS in the forced way (that old root method) on my 1+ and now it has really bad frame drops in specific parts of some tracks (sometimes it goes from 60 to 20, it's so annoying when it happens

[true geyser]

The game Just crashed. Jg literally just crashed

[spare ridge]

@true geyser ur right
After the American update everything got ruined

[tidal raft]

Yes

[signal vapor]

60 fps or feed !

[tidal raft]

Avery thing is deaing

Feed i think

I am, feed

I have a crache and lag usses pls help me
Galaxy a20
Andriod 10
Id:e02c92d

[glossy vigil]

@glossy vigil Hey guys. Game crashed at this point in Himalayas.
Please take a look into it.
Phone specs:
Samsung Galaxy A20s
Snapdragon 450
3 GB RAM
That wasn't happening before.
@stark flare Hi Galaxy, do you have a video?

[young kernel]

Sometimes your adds not working when you want to get times 3 credits

[stark flare]

@stark flare Hi Galaxy, do you have a video?
@glossy vigil Nope

[late topaz]

Anyone else can't see the 60 fps option even tho phone is compatible for 60 fps ?

[spare ridge]

@late topaz urs disappeared?

[late topaz]

Yeah

Device redmi note 9s

Strange

[amber schooner]

Why do i keep getting banned on my chromebook?

[plush frost]

Device redmi note 9s
the Redmi Note 9S has a Snapdragon 720G, which isn't compatible with 60 FPS in Asphalt 9

A Snapdragon 845/Adreno 630 or equivalent or better are required for 60 FPS I've found in my testing

[lavish oracle]

845 is the minimum but even 855 doesn’t run as it should do

[late topaz]

A Snapdragon 845/Adreno 630 or equivalent or better are required for 60 FPS I've found in my testing
@plush frost the device is in their official support list

845 is the minimum but even 855 doesn’t run as it should do
@lavish oracle what do you mean, this game isn't cyberpunk dude, i play heavier games on 60 fps on this phone

[plush frost]

Show me where exactly the phone is in the support list

https://drive.google.com/file/d/1WD5Xx5oQzvuzm5DK6UaQgGtQtusTXLYx/view

[glad steeple]

It's funny. If i put the phone on performance mode, it can maintain 50-60 fps, on default it can do the same but after the phone gets over 40c, i begin to get 30fps, now on high, that's just suicide. Phone becomes a frying pan. Laggy as hell. Then on the 30 fps option, it's not even doing that. More like 22-28 and that's on all the quality modes. Definitely fudged the gameplay after british season.

[hollow imp]

can someone please help me :/
what happened to my game why can't I log in

[hollow imp]

@coral zodiac hey how many days take on average for Gameloft to respond

[coral zodiac]

@hollow imp 4 days-6 months

[late topaz]

Show me where exactly the phone is in the support list
@plush frost what do you mean dude ?
It's at the end of the list, says xiamo mi 9

Even some phones that aren't in the list have 60fps

[plush frost]

Your phone is the Redmi Note 9S

I'm pretty bad at English but I know enough to know that Xiaomi Mi 9 is a different name to Redmi Note 9S

[urban iris]

also lagging osaka

[late topaz]

I'm pretty bad at English but I know enough to know that Xiaomi Mi 9 is a different name to Redmi Note 9S
@plush frost F, i might have got mixed up, when they said the samsung S10 line for example, i thought same with redmi, F

[hollow imp]

@hollow imp 4 days-6 months
@coral zodiac ...6 months?!?

[lavish oracle]

@lavish oracle what do you mean, this game isn't cyberpunk dude, i play heavier games on 60 fps on this phone
@late topaz this game is one of the heaviest on mobile, and to make the situaton even worse, not well optimized, so it's very difficult to SD 700 series to handle 60

[late topaz]

But the Chinese version ran on my old galaxy s8 with 60 fps no problem

It couldn't handle global version on high graphics

But Chinese version was running well

So I don't think it's my device that has issues

Most likely poor optimization

[spare ridge]

Chinese a9 is reaaallly smoooth

Global a9 meehhh...

[late topaz]

Sadly yeah

Lol, different devs i guess

[lavish oracle]

Global devs care only about Apple and Samsung, unfortunately not about chipsets

[true geyser]

@stark flare Hi Galaxy, do you have a video?
@glossy vigil how can he possibly record a video if it crashes due to heavy load?

[tidal raft]

@glossy vigil hi can u help me whith my usses
I get craching in mp and ads came to loppy and i do not kilick at it
Id :e02c92d
Galaxy a 20
Andriod 10
I can macke a vedio

Thank u

[manic talon]

hi can u help me whith my usses
I get craching in mp and ads came to loppy and i do not kilick at it
Id :e02c92d
Galaxy a 20
Andriod 10
I can macke a vedio
@tidal raft submit a ticket with Customer Care about this and keep me updated

[steel sparrow]

This dont work in 2nd multplayer

[vital radish]

useless cc.... just fix ur game!!! Samsung s9 lagging since British Update, that's not funny anymore!!!

[lucid pine]

Those mission that require certain star level of a car won't work on mp2 because in mp2 you don't actually own the car.

[tidal raft]

@manic talon ok

[plush frost]

this game is one of the heaviest on mobile, and to make the situaton even worse, not well optimized, so it's very difficult to SD 700 series to handle 60
No Snapdragon 700 series device has 60 FPS in the global release of Asphalt 9
But the Chinese version ran on my old galaxy s8 with 60 fps no problem
The Galaxy S8 has an Exynos 8895/Snapdragon 835, which is significantly more powerful than the 720G in your Note 9S

[late topaz]

No Snapdragon 700 series device has 60 FPS in the global release of Asphalt 9
The Galaxy S8 has an Exynos 8895/Snapdragon 835, which is significantly more powerful than the 720G in your Note 9S
@plush frost bruh, my old s8 couldn't even run the game smooth on performing settings

I'm talking about global

[young kernel]

Got this again

[kindred pawn]

same

[wooden otter]

Same to me

[modern sluice]

Unwanted/un clicked video adverts are popping up on game screen, even i cannot cancel them, have to watch complete ad forcefully.
Facing this issue for last 2 days.

Regards

[hasty anchor]

again?!?

[reef yoke]

Fix that please!

[wooden otter]

Still the issue

@reef yoke Usage of "please" is possible in forums as well

[late topaz]

ban wave maybe ?

[vital radish]

Fixxx serversss

No ban

[vital radish]

@urban iris general error bro

[urban iris]

ok

[vital radish]

Waiting

[orchid tusk]

Team is working to fix this, apologies for the inconvenience.

[late topaz]

no i mean maybe they are doing a ban wave

that is why servers are down

[vital radish]

not working

[wet ocean]

All platforms of a9 are down

Not just android

[late topaz]

yeah i know

let us wait and see

[pastel yoke]

How are we supposed to Finish GP Conditions 31/31 if cant even login in Game
So what we miss 8Bps?
We need atleast time extension to do them Gp conditions as server is down why should we end up paying for it??

[past grotto]

For almost 2 hours I'm not able to launch the game despite the fact that my internet connection is perfect. Because of that i couldn't reach MP milestones that i needed to reach, and as the issue persists, i won't be able to finish the GP practice round...

[vital radish]

Yup same problem

[manic talon]

Hey, go to #🔥・hot-topics

[vital radish]

I have seen those

Now what

I mean how much time will it take man

[late topaz]

Hey, go to #🔥・hot-topics
@manic talon soo ?

glad you guys are aware of it

maybe give us something as an apology ?

Aperta blueprints would be nice of you guys

[vital radish]

it's a mess! we pay for a broken game... u should remove gold required car's in se for compensation at least.... that's really unfair!

[vital radish]

no more patience with that!

I'm trying to play since 1 hour ago and it always shows server message issue. And it now shows this message. How will I finish the GP conditions in time, if I can't play?! 🤔

[marble cedar]

Mandy#5700 has been warned

Reason: Bad word usage

[vital radish]

Same, @vital radish. I couldn't open-up the game and also, checked my connection so far, no issue at all.

@sturdy grail, hope there's a compensation, though and I don't want to miss-out on GP Round 1. 😢

It's not Gameloft. It's Greedloft, @vital radish.

Greedy for money 💰

[late topaz]

compensation

compensation

compensation

[vital radish]

for 20 years in this business and still got issues with ur servers... is it a joke? I'm not amused at all!!!

[late topaz]

we demand

compensation

[vital radish]

I didn't finish the conditions because of this server issue so I'll have to play the GP without those 5 or 6 bps? 😑

[late topaz]

compensation

spam this

[vital radish]

I ain't interested in any of the Ferrari cars. All P2W strategy by GL

I'd rather prefer NFS than Asphalt

[celest marlin]

They didnt give compensation for game crashing for a day so dont expect anything

[late topaz]

this isnt day 1 lol

[vital radish]

Definitely not

[late topaz]

happened many times this season

[modern sluice]

😔 😔

[deep wadi]

#compensation

[late topaz]

compensation

[modern sluice]

What compensation? Targa, Acura or F12TDF

[late topaz]

tokens

aperta

[modern sluice]

Aperta is good compensation

#compensation

[late topaz]

compensation

[vital radish]

@sturdy grail, it's happening on me again.

It was working fine but now, it's not working again. 🙄

Issue: Server connection error despite I'm connected via 5Ghz WiFi (not 2.4Ghz).
ISP: Starhub
Platform: Android.

[fast mural]

Ads is not working why ?

This keeps appearing whenever I try to watch ads. The problem has occurred since epic hunt event. Device information attached in txt file.

The problem is no longer. It's lasted for quite a while so I thought it was a bug.

[late topaz]

Pc ?

Oh shoot sorry

This is Android

This usually happens on pc

[gaunt saffron]

I didn't get the 700k subscriber gift pack that Gameloft gave to everyone today ☹️

[vital radish]

Game freezes a moment while racing in mp1 and it is costing me so much PLZZ fix
Android
Realme 1
Os 9.0🙏

[umbral turtle]

I can't download asphalt 9 in phone and the game is so tight

Android Xioami Redmi 8A 32/2GB

[urban iris]

can't login error 1-2-5-10 only have fastest speed network

Force stop -> clear cache -> restarted device

doesn't work

[young kernel]

I have 1 thing to say you say its an epic hunt more like epic scam done 63 runs nothing

[gaunt saffron]

I didn't get the endless emotions card pack today. Whom should I contact. Can anyone help?

[foggy onyx]

The hacker problem is completely out of control.... Once you hit #250 or higher on any MP leaderboard every single race has at least 1 hacker in it, and you are lucky of it's only 1. This is the 2nd time my grand prix lobby is filled with hackers.

14!!!! There are 14 hackers in my lobby! I'm reporting the same hackers in MP over and over again and they are not getting banned. This is disgusting!

[late topaz]

Compensation !

[celest marlin]

For what?

Every issue is fixed now

[late topaz]

For what ?

For the issues that were here

They got fixed cool, many of us missed finishing a lot of things because of the blackout

Grand prix conditions and those 8 bps, mp, elite class B, so yeah, fixed is a way to call it

[steady cipher]

Issue: gameloft p2w inheritance.

When will it be fixed?

[foggy onyx]

14 shockwave hackers in my Grand Prix lobby and this is the canned answer I get back! Thanks for the help! (Not!)

[mild grove]

Played more than 50 races but didn't get any Epic Import part. Pls fix asap.

[buoyant trench]

0/70 on epics event, thank you very much Gameloft it's so generous... seriously what is the interest of frustrating players ??? 😖😖😖

[late topaz]

That's always how it's been :(

You'll get 1 epic at most

[uneven igloo]

the game crashes every 1~3 min for starting a race -_-
hey you are getting paid to make a game designed for fun not for torturing us
device chipset: mediatek helio p60

[young kernel]

Your epic hunt is an epic scam I got all the cars maxd and you not put epic s in the packs

[hollow imp]

@foggy onyx how long did they take to respond, its been a week and i havent got any response

[vapid wedge]

Still networking issues are occurring while I am having a proper connection @Asphalt team

[late topaz]

Anyone know what's wrong ??

[vital radish]

that's ur compensation bro... enjoy it

[vapid wedge]

@late topaz maybe u have deleted Google play games so its not logging in (not playstore )

[late topaz]

Nah, looks like i got banned with no ban message

[vapid wedge]

Maybe

[vital radish]

Game suddenly crash all of a sudden after tapping on Ferrari LaFerrari Ad Pack and after that, it restarted to Gameloft logo then, it stopped responding at blackscreen hence had to restart (2 crashes). 😐

Device: Note20 Ultra
Android: 10

[vital radish]

Dear GameLoft, it's true, endless emotions! I'm fed up with the games right now. Thanks GameLoft

[chrome agate]

how to rank up

[late topaz]

What ?

[vital radish]

Yes,it doesn't give any

Normally 1% chance to get

[vital radish]

Drop rate is 0 % better save ur time brother nobody will listen to u

[bleak drum]

If I connect a controller to my phone even with turbo off, it automatically uses nitro. Can't drift properly with this happening as it stops drifting and I end up hitting walls. Anyway this could be fixed?

[torpid canopy]

I still have problems with connection

[vital radish]

Game is crashing even at the lowest graphic setting, Please fix it... :(

[signal sapphire]

Game is crashing a lot in my phone I did not change any settings or soo

[near pollen]

My s9 device is having issues loading the game correctly

Tried uninstall and clearing cache
My internet speed is also ok

The issue just happened now

[fossil edge]

We are 20 but still coming this user to enter to our club

Something is no working, we block him but he sent the request all the time

@vital radish can you see it please? Thanks

[wet sandal]

Over tried this several times and have not recieved any rewards let alone an epic import part

Ive*

[signal vapor]

60 fps please

[late topaz]

Yes

[stoic saddle]

Again?

[fossil edge]

Hey nobody answer to our issue

[true geyser]

yOu hAvE a PoOr cOnNeCtIoN

[lethal vortex]

Lol :kekw:

[fossil edge]

porque no hacen algo con este evento de mierda de epicas que no sirve para nada

estan subestimando a los jugadores gameloft

[modern sluice]

Same issue experienced in multiplayer. 2 times in last 3-4 days. Game suddenly closes in middle of MP race and restarts. Total loss of MP :(

[modern sluice]

The frequency of Ads is increased now. Please fix this and limit Ads to buttons. Ads are wandering freely in game ;)

[vital radish]

What the hell, i have good internet and A9 said i dont have, pls fix this

[open tinsel]

Can you imagine android without cheaters? 🤔

[late topaz]

Damn bro, half the player base would be banned

[gentle lintel]

Platform: Android
Device: Samsung Galaxy A70

[vital radish]

My game is crashing when i watch ads for credits it is almost going 1 month my lost is over 6m credits

[manic talon]

@vital radish have you submitted a ticket with Customer Care?

[blazing field]

I have an old account which has 750 token mclaren p1 viper acr ferrari tdf and I delete and reinstalled the game then my account deleted.I connected it with my play account and I dont have it either.I started back with another account.But i need my old account.
Device:samsung A50s i submit my ticket but its been a week.They didnt come back to me.I need help.I dont know what to do.(Sorry for bad english )

Ticket id #166361

[blazing field]

Are u there?

[vital radish]

Ella yea i did they say we know about that issue thats all my answer

We gonna fix in the future idk when which they didnt tell me

[wraith glacier]

Sometimes the game lags. Please solve this problem

I have an S20 and lags. Seriously?

Look at the FPS

[late topaz]

How did get an fps counter ?

[wraith glacier]

Samsung has this option. Idk for the other phones.

[late topaz]

Oh, nice

I need root to get this on redmi

Or maybe they have their own

[wraith glacier]

But I lag on an S20??!

[late topaz]

Is this something like game booster ?

[late topaz]

It's on all phones

I lost first place cuz my game froze for 1 second

And the other guy passed me

Happened a lot in the last week

[wraith glacier]

Nah. It shows just the status of the CPU, FPS and other things like this...

[late topaz]

No i mean is this an app, setting, or from system tray option ?

Where do you enable this

[lavish oracle]

My friend has a S20, change the phone to performance mode (never use adaptable, it ruins the FPS in A9)

[wraith glacier]

Yes. You can choose: Max FPS, Max Graphics...

[wraith glacier]

I have the FPS Max mode

[late topaz]

Nah it's the same on all modes

Tried it

Poor optimization from gameloft i guess

Kinda had about enough of this, especially when we're in 2020

Like it's not that hard to optimize this game

[lavish oracle]

I told him to come here and say what settings he's using, he had many problems with lag on S20 in the past but after an update and some tweaks the lag finally ended

[late topaz]

Like really, come on

If you download an app that changes your device's model ( the game will think you have another phone that your current phone) you get good optimization

But you need root

And you can get banned for this ...

Such ьs

[lavish oracle]

It worked in the past and yeah, it could lead you to a ban, not working since British update

[late topaz]

This is soo dumb man

They won't optimize the game and we get banned if we get creative about it

Beyond idiocracy

[wraith glacier]

Mine is automatically set to FPS Max

[lavish oracle]

GL changed the method it reads your build.prop, so you can't have 60 FPS in any phone anymore... And changing build.prop wasn't about optimization, but about unlocking 60 FPS because it was for really few devices (and much more optimized than now for some reason, the developers just ruined the game engine in American update and they don't care about it)

[wraith glacier]

Hmmmm I have noticed it😒

[wraith glacier]

Looks like a joke

But it's real

[lavish oracle]

I have an OnePlus 7 Pro and it used to run the game so smoothly at 60 FPS (yes, I modified the build.prop to have it), but it was BEFORE American update, I even changed the GPU frequency for some tests in the past and the game ran nearly without a single drop, now even overclocking the GPU doesn't solve the massive frame drop I have on some areas and it doesn't get better after updates

[wraith glacier]

Build.prop? Is it a file from the archive of the game or what?

[lavish oracle]

It's a system file with the system properties like phone model, software number, etc

[blazing field]

Are the customer care there

Its been 4 hours

[late topaz]

Lmao what bro

It can take up to 7 days to receive one respond

Sometimes more

[hallow fiber]

@wraith glacier I had the same problem on my Galaxy S20+. I solved the problem with the settings below.
I had this problem since March 2020, when I bought the device. Now it's been 2 months running at 60 / 50fps.

[wraith glacier]

Does it consume a significant amount of battery?

[hallow fiber]

Yes, it consumes a little more battery. However, you can customize and create a Bixby routine that activates this option only when playing A9. Or, activate only when playing.

[wraith glacier]

How can I do it? Idk how to do.

I mean, how to activate that Bixby Routine

[hallow fiber]

DM. I can help you later how to create this routine in Bixby

[swift lily]

lll

[late topaz]

Servers down again ?

[glacial lagoon]

Servers down again ?
@late topaz it goes on and off. Keeps happening regularly.

[late topaz]

Yeah

Strange

[vital radish]

Tokens payment history how to get?

[jolly violet]

Was there some glitch in rep as we see many clubs gained huge amount of rep in no time?

[lucid pine]

Yep

[signal vapor]

60 or 45 fps bro I wait

[lavish oracle]

Sadly I don't see them adding 60 FPS for non-high-end chipsets or fixing the stability anytime soon, but let's keep the hope...

[velvet wharf]

Help, at launch game freezing in main menu and then crashing
Huawei P40 Lite E

[buoyant trench]

GL how do you explain that some teams won suddenly millions of rep yesterday? With Legions United, we passed from 75th to 97th in an hour time! Same for a lot of teams , can you explain? I don't see a word in hot topic

[late topaz]

Dude who cares ? Just relax and stop being salty about it, those other players got a chance to get the club milestones thanks to this glitch, just cuz you didn't get it, doesn't mean you should be angry about other teams

[buoyant trench]

I'm not angry , just ask for a explain, some people had a few time ago a great advantage to win 75000 tokens with 5 euros, and now it's rep...all is perfect...but I don't care, it's just to show GL they are far from perfect and don't explain anything, they just create frustrating special events, epic events with 1/100 drop rate etc...

[blazing field]

Man they delete my account again

sad noises

I think they dont want me to play

I connceted it with google play

[glacial lagoon]

Better quit game

[buoyant trench]

Like many others sadly

[urban iris]

game is crashing in BoS

please fix

[unkempt terrace]

Help guys, i cant connect to asphalt 9 when using vpn.. i use it to boost my internet speed, please help

What should I do?

[vital radish]

Maybe switch to Mobile Data or WiFi

[vital radish]

MP always start late,crashes

Fix it!

[restive magnet]

It's the second time we're only us 2 in the MP, and yesterday i did like 4 1v1, there's a problem in the MP
Device : Oneplus 7

It's said "no opponents found"

ID:450c87

[tidal raft]

Hi ,can u help me whith my lag in mp and my usses of ad please help me
Id:e02c92d
Galaxy a20
Abdriod 10

And the game is craching 2

[tidal jolt]

rip

[tidal jolt]

peut être que t'est ban

une fois j'etait ban et je jouait que contre des autres ban

je faisait que des game 1vs1 pendant 2 jours

@restive magnet

[restive magnet]

c'est revenu

[tidal jolt]

ok

[restive magnet]

mais merci

[tidal jolt]

derien

[vital radish]

Can you guys please stop throwing ads say our face. Literally these pop up ads are annoying now

[lucid pine]

I don't have any pop up ads.

[tidal raft]

@sturdy grail can u fix my isses whith laaag pls and the kd system
And mp 2 u sase u will play vs your lageu in mp that is infar for platinum players defntily whith lag

Pls do same thing

And that is disrespactfual from u asphalt team
And do not tell me the problem in my phone because my phone work good whith any app i use just that asphalt 9 and do u now way i love this game because it nice and i am very old player, so i now every think about a9 (i start in chiron spsail event) and the game go 2 🤮

So save your game
Id:e02c92d
Galaxy a20
Andriod 10

[vital radish]

what matchmaking is this? look at my position, almost all of this guys are in top 100... please fix this!

[dawn temple]

i have paired a ds4 controller with my android phone, the game detects it, trying to find which button toggles the touchdrive when in race

anyone know?

[vital radish]

So many lags and crashes!

Even setting it to Performance doesn't help, Games keep crashing even on an AI Race!

I lost 120 ratings because of lags and crashing on a middle of a MP race!

Fix your graphical settings! Or add a setting for low end device users like us! So we don't suffer or getting annoyed because of these lags and crashes!

Fix it please we are begging you, Not just adding more updates to make more low end devices suffer!

😭

[low torrent]

Since yesterday, but when i'm playing other games its normal

[supple plover]

What's wrong with this game starting to show 30 sec ads when moving around menu ? I go in event press burst of speed event then the next click to see cars but it starts to show me add

[tidal raft]

@vital radish they do not care bro

[vital radish]

@supple plover yes, those who didn't bought the pass will get those ads

[supple plover]

So basically they hate there customer base so much that people will be forced to quit rather then buy adfree

[signal vapor]

45 fps or 60 fps to be fair

[vital radish]

yeah bro... get demoted and shut up 😩

[tidal raft]

Yup

[tidal raft]

Yup

I am here in andriod issues from that crache when amircan seson end

And the lag is nioce

👌

And if u go to CC they told u do not wory every thing will be good naxt update and when the update came the worst came whith the update

🤣

And when u be closse to get leganed u play vs 6 jesko

🤣

I kd the sain

[vital radish]

I'm tired of complaining bro... since British season update this game is unplayable on my s9 with my internet connection! right now it's working bcz I play with disabled 60fps and performance stats and it feels like a game from 2000 bc! it's just unplayable!!!

[tidal raft]

They macke it like that

Why ,no one now

U did not try my phone

U will kry lol

[vital radish]

😂

[tidal raft]

@vital radish when u start play a9

Which spsail event

[vital radish]

it's almost two years playing this freaking game and it was so much fun until they start messin it up!

[vital radish]

my teammate is calling this a new blackhole... why u can't fix ur game GL/Vivendi?

[urban iris]

Also lagging mp please fix

[late topaz]

I wanted the same thing man,but not key mapping available, and they're too lazy to add them

[blazing field]

Bad customer care

I miss old gl

[late topaz]

No gameloft anymore, only vivendi

[blazing field]

Sad

They killed asphalt 8

[urban iris]

please fix this connection

[orchid tusk]

Quick reminder to everyone reporting issues, to make sure that we will be able to look into it.

✅ Always check the #🔥・hot-topics first;
✅ To report a new issue, please follow the steps from the pinned messages 📌
✅ If you know the answer - feel free to help other racers ⛑️ 🧰 🛠️
↪️ Need help? 🚨 For personal assistance please follow the steps in the #👨💻-customer-care room;
❌ No off-topic discussions, please. Let's keep it clean ✨
❌ Do not place your feedback here as there is a separate space. Click here ▶️ #758350934983442473
❌ Please avoid spamming;

Thank you for your cooperation! 🤝

[next yoke]

lol GL server has been ruined since the British season

How is this game playable

[empty violet]

How can we make sure you'll look into Valhalla's fake stats? 🙄

[stark flare]

I'm getting unskipabble ads of 30 seconds by no reason when going to A9 store. If you continue this way I retire then

[celest marlin]

Apparently if you buy lp, the ads stop

Thats really bad

[feral cypress]

Excuses me, but it look like there is something wrong with the game, for some unknown reason now I try to play the game but there always network error and it say the connection is unstable even though I've been using the same WiFi connection before this without any problem before, but now I can play it because suddenly it say connection error and my network is unstable

[tidal raft]

Same problem

Way u macke a new kd sestem

[vital radish]

Player ID 0e4c237
Platform Android
Issues: 1, free camera mode on reply not working still. This is since the shambolic update in September.
2, adds not working properly, unable to return to game once played.
3, Game play server issues ( vivendi haven't paid electricity bill again) where I get kicked from game at finish line and I am dropped-53/-47/-43/-53 points in succession.
4, My internet on wifi is 110mbps average download, 15mbps upload and connection to main hub is lightening fast.

Cache clean, all other apps sleeping, default settings in game , un-installed and reinstalled but issues still present.
Device Samsung galaxy S9+ 128gb memory 8gb ram running EXYNOS.

[vital radish]

Pls 60fps in Galaxy M31

[vital radish]

Hi, Asphalt Team

Daily Goal is not resetting in my timezone.

I'm from Singapore and it always resets at 8:00am but why is the change of timing?

Issue: Daily goal resets at 1pm instead of regular 8:00am.
Platform: Android.

[true geyser]

FIX....THE....LAGS

[next yoke]

Really. Fix your server, it's been 4 months since your server broke.
Playing Multiplayer mode is a real mess right now

[vital radish]

Lags and crashes again? Waste of attempts for GP :'(

Waste of Tickets and Ratings btw :(

[mild grove]

There are issues in grand prix results calculation, till yesterdat my position was 11 and now it is 17th. Pls check again.

[vital radish]

I just got banned for being accused of hacking while I have proof on my YT channel... Are u serious devs!???

[late topaz]

Same here

Just because i played on more than 1 phone i got banned for 2 days

What a joke

[late topaz]

You would've got 7 day ban if you were actually hacking

[vital radish]

Anti cheat is messed up fix ur stuff

[late topaz]

Yea

[vital radish]

Luckily I'm not

[vital radish]

Remove ads, theres alot of ads appearing on the game for no reason

[mild grove]

Isuue regarding Grand prix rewards
Player id : 8b99e7
Issue: i suppose to receive position 9 rewards instead of that i received rewards for position 11. Thats means 2 less key packs. Where my rewards goes.

Pls fix this.

[vapid wedge]

Gl u glitched me I got the key in car key packs but the car never unlocked
either u give my 5k tokens wasted on it or give me my car 😢

[vital radish]

@sturdy grail what is this

[marble cedar]

theweirdguy#6411 has been warned

Reason: Bad word usage

[late topaz]

Bruh

This happened once on the subreddit

The dude didn't get his car unlocked

And they didn't do anything

[still dew]

im having the issue about that i occasionally get freeze then close

[sick marten]

@sturdy grail didn't I get my key ???

the prize I received was 8 packages from Key ???

need help

[vapid wedge]

@sturdy grail why gameloft 😢

I wasted all my 3k tokens in the rounds and 2k in card packs they are just wasted

And it was my first gp car of which i got the key but u glitched me and the car didn't unlocked instead i won the key

[vapid wedge]

@sturdy grail tell why 😭

Whyyyyyyyy?

[muted edge]

@glossy vigil My player Id is :- 3a7c84
Platform- Android
Device - Xiaomi Poco F1.
Issue:- Frequently game crashing while watching ads for refil tickets.
Please do look in this.

[minor dome]

shame there aren't any android asphalt team on line looking at their roles

[tidal raft]

👍

[open tinsel]

What is this omg?

[vital radish]

XD

[ruby wave]

I watched an ad pack and the close button wasn't working - had to restart the game and the ad was wasted and the rewards were not available.
ID - d31928a
Video-https://cdn.discordapp.com/attachments/468816497624743957/782874642587189258/Screen_Recording_20201130-131212_Asphalt_9.mp4

[vital radish]

What is this error

[hallow fiber]

guys?

[vital radish]

Yes I've gotten same error

[minor dome]

Lol

[hallow fiber]

same here

[amber belfry]

Same here

[urban iris]

same

[orchid tusk]

Thanks for your reports! The team is now aware and working on a fix. Please follow #🔥・hot-topics for updates on this.

[vital radish]

@sturdy grail, just open-up the game and recieved this error. 🤨

[manic talon]

@vital radish @round fulcrum read the message from Charlie

[proud thunder]

Can't open the game

[vital radish]

Great work devs 👆👆

[celest marlin]

I dont see the elite gp now for some reason

[vital radish]

try restarting the game

[fossil edge]

one step one error, GL its learning how to work, maby will have to go to de highschool

[solemn kestrel]

no gp ??

[vital radish]

itll come back

[fossil edge]

i have the same problem

[urban iris]

@solemn kestrel same

[solemn kestrel]

rip the game

[viscid sky]

It had been taken off due to some isues

Issues*

[vital radish]

It is not showing The GP

[viscid sky]

I'm talking about that only

[open tinsel]

Hey. I'll just leave it here to someone to know about that the biggest android issue is cheaters. 4 cheaters in single race:
https://streamable.com/6j8m5q

[woeful carbon]

Hello, no multiplayer works for me, I reinstalled the game, it asked me for additional files to be downloaded but still no MP league works... My player ID is 5b3c087

[vital radish]

@vital radish @sturdy grail there seems to be server issues and gameplay lagging and disconnection.
Events are hitvand miss and multiplayer when in start takes around a minute before it finally starts, when it does start many players get disconnection and the race becomes pointless. I s this being investigated?

[vital radish]

Please remove ads, the game was not like that before

[hallow fiber]

Check announcements channel

[late topaz]

Is anyone else in the cheater board in burst of speed multiplayer ?

[fast mural]

How to fix reputation not increasing?

My club reputation stopped increasing for no reason. How to fix that ?

[vital radish]

You are a hacker so you got banned😅

[fast mural]

Such a disgrace to say that, would a hacker dare contact officers ?

[woeful carbon]

I think I am also, in all three MP series thou... No players found in any of them...

[vital radish]

why these network issues increases tenfold after each day?

[late topaz]

Please dm me bro

[woeful carbon]

It works fine for me now... I didn't do anything special... It just works...

[late topaz]

Burst of speed ?

[urban iris]

please fix this lagging and game crashing osaka 😡

[muted edge]

Mine game also crashing while watching ads😢

[mild grove]

My best time is 1:48 still not completed. @sturdy grail pls fix this

[vital radish]

I've done it here

[vital radish]

try it....

[blazing field]

Yes I finished in the same place

[tidal raft]

https://youtu.be/N-2Fzq6n_no

@sturdy grail

Hi ,the ads came for no resen and there lag isses 👆

Id:e02c92d

Andriod 10

Galaxy a20

[tawdry cedar]

The ads are getting on my nerves, fix it please

[stark flare]

@sturdy grail @glossy vigil when are you guys going to fix the ads issue? -_-

[open tinsel]

I'm sorry, but OMG how many times I need to report instant shockwave cheater in multiplayer? I've already raced 4 times with the same one!

[hallow fiber]

Only today, i report +- 20 Infinite Shockwave. It is depressing to play multiplayer.

[glacial lagoon]

Stop reporting guys they don't care

[vital radish]

Hi, @manic talon (sorry for the mention)

Something that is not suitable I came across.
Note: Already report it via in-game report button. Hope they take action cause it's a disgrace to Gameloft.

[vital radish]

what's ur problem kid? it's saying Ferrari fxx k is king!!!

[vital radish]

@sturdy grail, I was just minding my own business until the notifications flashes, 'new bundles'.

Upon tapping on it and scroll all the way to the right, something is amiss.
Elite GP offers but there's no Elite GP?

[crude pilot]

I cannot play 10 minutes without being forced to watch an ad! Any explanations? Is this really how you gonna do the things? We pay tons of money don't we? We watch tons of ads don't we? How to get rid of this? This's been going on for like 2 weeks. Half a dozen of ads in 2 hours? It's enough to fully refill a B class car, I guess! But I get nothing in return for this, only my nerves dead for these random pop-ups!

[blazing field]

Hacker 1 st one

Please ban

Drift+sw hack

[blazing field]

Same hack 9th one

I stopped playing for a while

[urban iris]

@blazing field wrong channel

[blazing field]

Men theyre in android server

And its issue channel right

11th hacker

I am tired

[narrow moat]

I have still problem with add (for two weeks).

[drifting spire]

What is this error 😐

[late topaz]

Anyone else can't find players im burst of speed mp on android ?

Please dm me

We can help each other out

[safe phoenix]

this specific ad never loads

[vital radish]

What is happening with burst of speed? Why isn't there any competition? 8 races 1 v 1 and then cnx issues @sturdy grail @vital radish ?

[late topaz]

Hey dude, dm

You're in CB like me

Dm we'll talk about it

[fading rivet]

Hi, I would like to ask if Asphalt 9 supports the Realme x3 Superzoom mobile phone?
Alternatively, if this mobile has a 60 fps option in the game?

[vital radish]

@late topaz how do you know you are in cb?

[late topaz]

@late topaz how do you know you are in cb?
@vital radish because you can't fina opponents same as me

That means shadow ban, or cheater board

[vital radish]

@late topaz Is your reputation points growing or constant? And if anyone in cb, can he earn rp by playing in tle or total rp stops when u r in cb?

I am not in CB but just curious to know their system

[late topaz]

Can you go to dms bro ?> I am not in CB but just curious to know their system
@vital radish

[cyan wedge]

No opponents in all series Multiplayer, Why?
ID: 7f25c

[next yoke]

fix your MP server!

[vital radish]

13 aug 2019 this a lot of scrolling oof

[lunar yarrow]

Haven't played this game in over a month and it still lags

[vital radish]

Hi, @ClaudiaGL#4002.

What happened to the normal ads in Ad Pack?

All I see is, Gameloft-based advertising but no Google Play/Facebook ads. :cry:

If it's an ad error, then hopefully, it'll get fixed. 👍

[viscid sky]

Hey asphalt team did u optimised the game well for mediatek g80? It just keeps lagging in us midwest ramp and randomly while shockwave

[vital radish]

Any chance you can fix Ferrari Enzo Ferrari event, it takes over a minute to load a lobby and then half the lobbies dissappear. Now it won't even give me a lobby, getting stuck while it's supposedly finding others! This gas been the issue since Sunday @sturdy grail @vital radish ..... it would also be nice to see you actively reply to messages you've been tagged in, this way we know you're doing your Jobs.

These faults aren't just myself, I believe many are having thecsame problems and are unable to achieve the milestones

[vital radish]

how can we reach legend league with this opponents? it's really frustrating... hope u will bring back rush in next season!

[wintry hill]

Facing lags

Facing lags after the update

Facing too much pop up ads

Facing too much lags after the update

[wintry hill]

even in Snapdragon 720

[scenic wolf]

Any solutions for the lag n heating

Few mp races n my device is hot.. N it's not even on 60fps

[vital radish]

Please fix the mass amount of pop up ads. Literally I was only scrolling through my game and a ad flashed in my face

[onyx totem]

For the love of God. Stop this nonsense sheet. We are facing LL cars in Plat league.

DevChat PLEASE DONT ask sugesstions. I have posted on A9 official facebook and now im doing the same. Fix the Buggy MP System

[teal turtle]

Cardboard graphics appeared again after updating the game
Plataform Android

[true geyser]

Facing lags....... Again....... For the love of god, devs, please fix the game. @sturdy grail please inform them.

@viscid sky same for G90T bro. I'm using G90T device and that section is laggy as heck! We need an update to fix the issues, a huge one, if they can

[visual sierra]

Bring back old setting for controllers because in the new update camera setting is turn on automatic so it's very annoying and not focus to the game or change the camera setting to the other keypad

[ivory trail]

Please check this server issue

This happening me for one week everytime I log in

@vital radish check this out

[true geyser]

Also, fix the resolution. Cars look edgy

[lime pumice]

@ivory trail same issue here

[boreal raft]

__ Update has not roled out on Galaxy store__

[spiral holly]

After update have no smoke when drifting, no slipstream trace and 'simple' nitro bottles.
ID 9010a0
Samsung A70

[tribal maple]

Nitro animation not showing @vital radish

[wintry hill]

After update, game is lagging and freezing randomly

Facing too much pop up ads

[white latch]

Try clearing data of the game it will fix it 🙏 🤞

[viscid sky]

Yes earlier I thought it was because my processor isn't that good but lags are now happening all over the place in slipstream season

[harsh agate]

Does someone else having the issue that the garage is too laggy?? I can't see any car without the game freezing repeatedly

[signal wharf]

there are reports about micro freeze and lag but most of them are in game. what are your device model and OS version?

[plush folio]

After update perfect nitro is not showing graphic also look like mod
Redmi note 7 pro
Android

[signal wharf]

you may want to add your device model and OS version, or you may have to wait for another update if they miss the fix for your device.

[vital radish]

Still you didn't fix 3x, ads rewards glitch

My game is crashing after watching ads

[spiral holly]

You have no smoke when drifting too@plush folio

[tough frost]

1st screen is from galaxy store still no update, 2nd screen is from Google play store

[hidden verge]

Please release update for GALAXY STORE

[feral hemlock]

@vital radish when does galaxy store get an update... I can't play the game :((

[true geyser]

Notice the difference. If you look at the wing mirror and the headlamps, you'll notice difference between pre and post update resolution. @sturdy grail please convey this to the dev team. Also, the effects have been made worse. Shockwave looks rather bland, and everything looks choppy during the race.

[boreal raft]

Why no update on Galaxy store 🤬

[vital radish]

When we got update in galaxy store?
Can anyone reply me?

Update is available in Play store but why not in galaxy store

☹️

[signal wharf]

iOS and Google Play already live, other platforms will arrive after weekend.

edited
Claudia just said that in #🏎・general

[vital radish]

I'm in android but still no update for me

[signal wharf]

only on Google Play, Huawei and Samsung stores are considered "other platforms"

[vital radish]

Oh no

[feral hemlock]

than I can't play the game over the weekend?

that's stupid

really dumb bruh..

[signal wharf]

you can link your progress to google play account, uninstall current version and install Google Play version then login the same google play account to play.
I haven't tested but someone said in a9-general that way you can play the newer version

[feral hemlock]

..not for me..

[vital radish]

I tried it so many times but something wrong with play store
After 92% it stops and 0% again

[signal wharf]

oh what? I never heard such thing before.
what is your device model, Android version and storage space?

Consider the game is on different stores I would expect it have different size and data which would cause a force cleanup if the device doesn't have a comfy space to install

[vital radish]

Device- Samsung galaxy A31
Model-SM-A31
Ram -6 GB
ROM -128 GB
Version 10

[signal wharf]

🐳
sorry tho, I can't see a problem with this.
My only guess is Play Store is having a stroke.
I have seen the download bar went to 2GB / 400MB so maybe if you're not on metered connection, try leave your phone going and observe the size changing in your storage space.

[vital radish]

@vital radish why don't you update it from play store?

[glacial lagoon]

Ads not working after update

[ruby falcon]

When will the update be available in the AppGallery?

[plush folio]

Device redmi note 7pro
Everything fine before update
After update
drift, nitro, slipstream and car shadow visual displays during races missing
And graphic terrible

[urban iris]

166x --> 1450 rating
also lagging mp after update 😡

pls fix

[onyx totem]

As always.. they cant even manage their own F#^@$^king system
What kind of MP match making system is this??

[unreal arch]

the game after the last update is not woking very well, the nag screen at load doesn't show up but everything is greyed out so I have no choice than quit the game. Some ads are not working either, either error or white screen that hangs everything

[true geyser]

Can you guys please fix the resolution and lags?! We have been ranting about the issues since the last HOTFIX of the British update, and after an entire update, you guys haven't fixed it, neither have you bothered about it.

Please fix the damn lags and resolution issue. Cars appear edgy and distorted, and same goes for the surroundings. Do what's required.... You can even take an entire Gigabyte to implement the changes we really require, I don't care. JUST FIX IT!

@glossy vigil

Since I can't rely on Mina anymore, for conveying important messages

Device details: Redmi Note 8 Pro
Chipset: MediaTek Helio G90T, Mali G76-MC4
6GB RAM, 128GB ROM
ANDROID 10
MIUI 12.0.3.0

[vocal stump]

MC4

there's your problem

don't ping staff, I don't think they appreciate it

[true geyser]

@vocal stump mC4 tHeReS yOuR pRoBlEm, lol I've been using the same device since June, and I never had issues with the game. Suddenly, after British update, things went wrong. You think it's the phone's fault? No. It's THEIR fault.

[vocal stump]

mate, it could be anything for all you know

not the game

[true geyser]

@vocal stump it IS the game. And I know it. Same thing is happening rn to OnePlus Devices, and many others. Even Realme X3 Pro isn't getting stable 60 fps

I have played tons of other games in the same device and I never had any issues. THIS one is an exception

[vocal stump]

so if I went and bought the same phone I'd experience the same exact problem

[true geyser]

Yes

[vocal stump]

this could be optimization on Redmi's side

[true geyser]

If you get anything without SD855+, or higher, you'll face the exact samenproblem

@vocal stump oh please. Even A8 gets me 60fps

[vocal stump]

:/

try resetting to a clean state?

[true geyser]

@vocal stump dond

*done

And no difference

[vocal stump]

idrk tbh

[true geyser]

Reinstall? Done, and no difference. Clearing memory? Done as well

[vocal stump]

I gtg but nice talking

[true geyser]

@vocal stump then why did you reply mC4 like a smart person?

[vocal stump]

because that gpu is bad in comparison to anything else mali offers

[true geyser]

@vocal stump do you even know what you're talking about? Have you even seen my graphics? This phone is equivalent to an SD835. Has an 800MHz GPU. And you're saying it's bad?

This is a pre update screenshot where they didn't Mess the resolution up.

And it's not even max settings

[vocal stump]

if you look it's a 4 core gpu based on bifrost

it's a mid range gpu

[true geyser]

And it does high end gaming well enough.

[vocal stump]

Rofl

I can't explain it to you any better

[onyx totem]

Ignorance at the highest level. Match making system.

[raw holly]

Hey??? Im cheaterbord??? Rep. points is not write.
In MP is one player???

[marble cedar]

jarda8877#1989 has been warned

Reason: Bad word usage

[supple tide]

It is not good application

@marble cedar

@marble cedaryou want money, but game dont work gut

[marble cedar]

jarda8877#1989 has been warned

Reason: Bad word usage

[vital radish]

Here's an issue for you @sturdy grail unable to play Google play version because it won't open on Samsung S9+ after British season update? As for 60fps !! This is a joke, no problems before same update, after device heats up and still no fix. Galaxy store hasn't got latest update version yet? But it's android platform???? What a colosal #$%@ up ! How much more do we have to accept gameloft poor excuses? I don't expect any answers, you have nailed this 👌..... nailed its coffin

[next yoke]

Fix your MP server!

[still cave]

Ads crashes after new update in poco f1

[ivory trail]

Thanks will try

[boreal raft]

still no update on Android galaxy store

[true geyser]

Fix the edgy graphics

[hallow fiber]

Tomorrow

[round valley]

Anyone solution for this?.. I tried playing SE and it's not letting me play it.

[gentle lintel]

Device: Galaxy S8+
OS: android 9
Issue: frequently kicked out for this error, I can't complete a race

[late topaz]

That looks like an S8

[fair crag]

true

[gentle lintel]

@late topaz you are right bro, I have both but the habit of reporting with the A70 😅 thanks for the correction

[boreal raft]

bro does a70 support 60 fps

?

[cyan wedge]

@vital radish , no claim reward weekly competition event, I consumed 8 tickets in vain :(
My ID : 7f25c

[orchid tusk]

Quick reminder to everyone reporting issues, to make sure that we will be able to look into it.

✅ Always check the #🔥・hot-topics first;
✅ To report a new issue, please follow the steps from the pinned messages 📌
✅ If you know the answer - feel free to help other racers ⛑️ 🧰 🛠️
↪️ Need help? 🚨 For personal assistance please follow the steps in the #👨💻-customer-care room;
❌ No off-topic discussions, please. Let's keep it clean ✨
❌ Do not place your feedback here as there is a separate space. Click here ▶️ #758350934983442473
❌ Please avoid spamming;

Thank you for your cooperation! 🤝

[glossy vigil]

We already announced that will be available for all platforms after the weekend

Let me know if it works now for you

[vital radish]

the weekend is over here😒

in india

[muted edge]

Please look into problems of crashes also 😑

[vital radish]

Galaxy store on?

[muted edge]

Available now

[true geyser]

Ok here are a few things which made me think, "what are you guys even doing?".

1. decreasing game resolution while racing: I mean yeah sure, you thought maybe decreasing resolution would make the game smoother. Well it didn't.
2. Not rolling out a proper update that actually "fixes" issues: I think you should roll out a small update every now and then to fix the mess you guys have made during the American season.

[hushed carbon]

help please, I've been trying to play for 30 minutes and it keeps coming to me.🤦‍♂️ 🥺 😰

[tacit creek]

bye bye 07836e

i was scared that it would happen one day

[vital radish]

@sturdy grail pls fix this match making,im not even close to legends to get matched with these cars

[late topaz]

Anyone else in cheaterboard in mp1 ?

[obtuse zodiac]

@vital radish sad

[vital radish]

@sturdy grail please pass this guys details on to the anti cheat team..... if he's not removed soon , I will track him down and remove him personally

[boreal holly]

Uhh ... I don't know what to say

[marble cedar]

Grizzly Vaper#1969 has been warned

Reason: threatening

[silent dagger]

There seem to be an increase in false positives in the cheater board 24 hour ban system. I just got put on there, as did a teammate and neither of us have any idea why (I don't and have never used any cheats, and as best I know neither has he).

[vital radish]

Because of this new report system, everyone can report about anyone even if you are genuine.

[supple prism]

No opponents in mp1 and mp2 both ,also my rep is freezed too .Anyone know about any possible solutions

[silent dagger]

You have to just wait 24 hours. Right now the game is flagging lots of normal users for reasons we (end users) don't know.

[supple prism]

@silent dagger this is happening with u too bro ??

[late topaz]

"Track him and remove him personally"
Lmao, go for it champ

[vital radish]

For anyone using emulator within multiplayer, there's a chance you'll get a ban. The other part is why? Why do you need to use something I consider cheating. Emulators give the user an unfair advantage over no users. Race fair play with pride

[silent dagger]

Yes, and i have absolutely no idea why. I have not cheated, nor used an emulator, or anything of the sort. Rather frustrating.

[dark pier]

Hi, i have a crache isses in the game in mp can u help me
Andriod 10
Galaxy a71
Id:e02c92d
From galaxy stor

[sick plover]

Need help.
I need to disconnect my facebook and email from the Asphalt 9 game account. I no longer have access to the email and I risk losing progress in the game. I tried to do this by in-game customer support and they didn't answer me.
Please help me.
Plataform Android
ID: 05b5f

[urban iris]

Game is crashing after update

[next yoke]

Ridiculous knockdowns, drunk drivers that keep hitting your car,
all these mess started since British Season.
When is GL going to fix the Multiplayer Server?
Do devs even play the game?

[vital radish]

Will u please fix your damn ads?

[vital radish]

Server down!

Servers are offline unable to login.

[daring comet]

game makes fun of me

[vital radish]

Pls fix, I'm on 4G internet

Same thing but different code

Okay, Lags and now this? :D

[willow needle]

@vital radish servers down, wait a bit

[vital radish]

Ohhhhh sorry I don't know hehehe lol

😅

[vital radish]

@glossy vigil camera started to slip too much while turning. This started today and I didn't change anything. What should I do?

[vital radish]

@sturdy grail

[vital raptor]

@vital radish Don't ping anyone on the Asphalt Team. Just post your issue you are having & the Dev's will see it. You more than likely will not get a reply from anyone you pinged with everything going on wit h the prep work for the DS this week. If you need personalized response to your problem, then reach out to Customer Care.

[raw holly]

The game cuts me a lot, the device is hot. Honor view 10. Settings 60 fps, gpu = performance. Occasionally a purple track appears and the squares flash the update I have

[remote narwhal]

I can't log into google games for my progress

[silent dagger]

My Platinum league experience in MP1 recently. Lobbies entirely or almost entirely of Legends League cars, and then losing lots of rating points because my Platinum league car can't compete. Why in the world was i put in this lobby? Stop mixing leagues!! How an i supposed to get to Legends League with this type of matchmaking?

In this race, for example in the pictures, i lost 23 points because I lost to 7 legends cars

[slow flower]

Music volume lowers once i enter the Asphalt 9 app. I know this isn't a big problem but it can be annoying sometimes. Does anyone have any idea on how to fix this?

[vital radish]

Game is not opening since few hours trying again and again but not opening fix this

[hallow fiber]

They just set a default song when they entered. Before it was random.

[slow flower]

Uhh, i meant to say music i play from other apps (like spotify or my phone's music app)

That would decrease in volume

[warm linden]

Bro ?

[ruby wave]

Idk if its a bug or hacks but there's a bronze player with 11k rating on ghost slipstream , please fix this

[hard bronze]

Please look into the Ghost slipstream Multiplayer leader boards. There is someone with 11k ratings, which is insane for bronze league player, sitting on Top 1.

It is a humble request.

[candid lagoon]

the body parts won't change

[urban iris]

Pls fix connection with mp

[orchid tusk]

Quick reminder to everyone reporting issues, to make sure that we will be able to look into it.

✅ Always check the #🔥・hot-topics first;
✅ To report a new issue, please follow the steps from the pinned messages 📌
✅ If you know the answer - feel free to help other racers ⛑️ 🧰 🛠️
↪️ Need help? 🚨 For personal assistance please follow the steps in the #👨💻-customer-care room;
❌ No off-topic discussions, please. Let's keep it clean ✨
❌ Do not place your feedback here as there is a separate space. Click here ▶️ #758350934983442473
❌ Please avoid spamming;

Thank you for your cooperation! 🤝

[vital radish]

@glossy vigil, where's the Season Pass offers?

I recieved the ads for the Season Pass but it didn't show-up.

As above, where is the season pass? Gameloft won't be happy with the lack of cash flow 🤣🤣

[gentle lintel]

Season it's over

[worthy trellis]

Anyone else bought season pass and app doesn't show it?

[formal bane]

ID: a9548ba
purchased the legend pass, it showed successful but it hasn't still unlocked.
Just few minutes ago

[orchid tusk]

[Legend Pass issues] Following information will be required:

• Player ID
• What/when/where/how it happens?

[vital radish]

Solved

[pastel fern]

I did today in game-purchase (Holiday Exclusive pack). The game wrote: Transaction failed. The google play didn't give an invoice either. But the money was deducted from my bank account.  CC Conversation ID: #230384 @orchid tusk @vital radish

[formal bane]

@Charlie

[sand wave]

@orchid tusk
Player Id - bc835
Android
Issue - Bought the legend pass just now it showed successful but I still don't have it smh, I've the payment details that I can dm as well.

[formal bane]

I'm having exactly the same issue

[sand wave]

My ID

[sand wave]

It's happening with many people they gonna fix soon

[twilit viper]

hello, how can i change the email of payment methods?

[formal bane]

Go to Google play store and change it if you are an android user

ID: a9548ba

Please I have been debited thrice. Please reverse two.
It hasn't unlocked too

[twilit viper]

thanks, i had to remove the secondary acount and sync. still my card is declined with error: 0-0-2-0--1005. Thank you anyway

[crude pilot]

two of my teammates bought the pass and didn't get anything so far

[worthy trellis]

Doesn't look we'll get a fix soon

Happening on both Android and iOS

[real aspen]

Talk to us GL !!!

[pseudo summit]

@glossy vigil @orchid tusk

[vital radish]

My action camera started to slip and turns too much.
What should I do to fix that

[crude pilot]

I assume you accidentally turned on horizon tilt in control settings

anyway, we have 3 members so far not getting the pass. Platform Android

[vital radish]

@crude pilot Yes,but I closed it

Still not normal

[wet sandal]

I purchased the game pass for this new season and gotten nothing but using the same bank account I purchased it for my wifey and she got hers instantly. What's up gameloft how does that work?

[vital radish]

Player id: 6ea4d44

I have the same issue...bought the Legend Pass and nothing happend in the game. But you have successfully take the money

I also bought the holliday Special pack before the pass and went well

[low current]

Yes same issue here. They said its fixed but i still havent got the legend pass. I have opened a ticket. Waiting for response

[slow flower]

Mp1

1st place looking abit sus