🤖・android-issues

[brazen tree]

My current drop rate is 1.4%, 70 packs. Which is not 10%

[wary pecan]

Listen it sucks but by buying these packs your taking a risk so you can't just get compensation

[brazen tree]

I need 3 more to max the car

[wary pecan]

So? I had same thing with other cars as well but just cuz of bad drop rate doesn't mean compensation. If you really want compensation ask customer care

[marble cedar]

kenightcore has been warned

Reason: Posted an invite

[versed arch]

@pastel gale

What's this cc reply?

Talking about 2★ car, even though I never mentioned word car anywhere in the chat.🤷

[keen pilot]

Why is this happening?. Its unlocked car in one race but its showing as locked in other race

[wind knot]

anyone would say that in gl there are only professionals

[twin iron]

İt literally says free try

[young kernel]

😆

[north grail]

I can't login to my Google account in new phone

Please any one help me

[delicate lotus]

I can't donate

[ancient skiff]

Did you do a donation in the last 24h? if so, you can donate every 24 hours once

[north grail]

Please answer me this banned or fine?

[dusky harbor]

Concerning the ads problem I don't have a solution.
But I did request and get a refund from Google.
Hurt them in their wallet guys.It's the only language they understand.

[short wedge]

Try to uninstall the game and install again that might help also ask Codin why this is happening by tagging him

[north grail]

Thank you brother

I deleted data and uninstalled all things not helped me
And I tried from another phone.
(but same problem)

@pastel gale Brother

[delicate lotus]

no

[limber tide]

I'm still having this issue.

[sudden swift]

@pastel gale I sent my issue to Gameloft support day ago still got no reply

[oblique anvil]

It's the game itself is a problem dude

Dev's team need to fix these things

[unborn zinc]

Players with Gold league cars appears in Silver league multiplayer race @pastel gale

[ancient skiff]

mhmm... then either the game is bugged, or the game

[versed arch]

Yes, definitely an Android Issue, ryt?
Like you're near gold league and can't tolerate a little bit of higher league cars. 👏🫡

[unborn zinc]

Yup

[patent stag]

Can u transfer progress from android to windows even though you havent linked it to a social network?

[woven mauve]

Next code is not working

[young kernel]

@unborn zinc ye it happens to me all the time

[patent stag]

Does this mean that I reply to the e-mail or make a new request

[jade snow]

got this when i was playing

[versed arch]

It means, replying to this mail will not be considered a query or anything.
You'll have to do some other methods, idk.

[patent stag]

um ok ig ty

[heady crown]

Hello, I am playing Asphalt 9 on Pixel 7 Android 14. Why I always need to clear cashe?

And now I am unable to play game from last 6 hours due to this issue.

[heady crown]

One thing more, extra gas is still not showing since last season

[fading wraith]

Yea for me it doesn't show extra gas but it's still there, for example, I get 5 fuel with Huracan even though it only shows 4

[silent cove]

bro, where are u seeing +10% credits with LP ? there is no such thing... u get 10% if u buy Daily Events bonus pass which u do not have.

[jade knoll]

Bozo has no idea what he's talking about... and demanding extra compensation... lmao

[novel trellis]

This decals not provided older players only for new players why please explain it

[sleek kelp]

Where and when did they say that about the decal?

[versed arch]

What is this then?

[sleek kelp]

It only applies to the credits you get after finishing, not with the packs from the events

[golden cosmos]

+10% doesnt apply to packs u get from races. But do a race a career and see if u get 10% "base" credits.

[versed arch]

I didn't say, it applies to anything except race end base credits.
But, it doesn't.

[golden cosmos]

Not that i am aware of, never seen that happening with the previous LP passes.

[pastel gale]

reply to the email

[patent stag]

ok thanks

[torpid ether]

Click here you can see a reply mail

[torpid ether]

Then reply .
Reply to ( just click)

[patent stag]

Ok thanks

[plain dust]

I want help

[wary pecan]

Customer care

[ruby arch]

A debug for ads?

[mellow fox]

Snapdragon S4 is not appearing to me only 😡.Why?

[thorny vale]

Hello i want to transform my Android account to ios can anyone help i cuntacı gameloft but they not answered me

[hoary galleon]

Hello, is this correct? The 1st is how I have it, stock, and the 2nd is on the Back to School event where the car appears as maxed, but I think it's still stock too?

[zenith jay]

Hello, I tried to play the game on PC using Google Play Games Beta and even when I'm connected to the ethernet, I still get this error. I don't know whether I should be posting it here but it's worth a shot. Thank you

[flat notch]

Me too

[patent stag]

They take a long time I'm trying to transfer android to Windows as well
Their customer service takes time apparently cos when I asked some ppl from this server it took them a week for someone and 2 months for someone else

[marble cedar]

aditi5790 has been warned

Reason: Posted an invite

[marble cedar]

aditi5790 has been warned

Reason: Posted an invite

[sleek kelp]

Skill issue

[spiral aspen]

Sometime network glitch. Anyway, Gameloft should be fixed it

Sony Xperia 5 II has 120 FPS
https://www.facebook.com/Asphalt9Legends/photos/a.1853912254909943/2848030402164785/?type=3

[vital radish]

hello all

currently can load the game but cannot access daily events, special events or multiplayer

I've cleared cache, cleared data, uninstalled and reinstalled the game but issue persists. Does anyone know what's going on? any help would be appreciated 🙏

[torpid ether]

Contact CC

[spiral aspen]

Try with VPN after clear the cache

[vital radish]

I've contacted Cc thank you @torpid ether

I don't know how to use a VPN 😅

[sage hornet]

Yes i know i have that device. Its annoying because i can't change Graphics

[sick mantle]

Wht

Starway pack? Without starway event?lol.

[pastel gale]

checking

[spiral aspen]

I suggest it because I know CC will never reply for this :D. for the VPN, you can try with https://1.1.1.1/

[spiral aspen]

I guess it is very hot when you play with 120FPS, isn't it?

[sage hornet]

Yes some but why not give us the option because i want higher graphics

I want to be able to change to normal graphics

[spiral aspen]

yep, I thought they should add the graphics selection same as other devices

[sage hornet]

But first off all i want same graphics as iOS but that would maybe not make sense for Gameloft. Maybe if they add ultra graphics or max graphics

[spiral aspen]

I don't see any different between iOS and android ( I have iPhone 11 and Pixel 6 Pro). Not sure if it is too much different on Xperia
https://www.youtube.com/watch?v=LSuBOSiBXo4

[sage hornet]

I have played on iOS and the main difference is shadows and colors+ nitro effect is much more detailed like in pc. I played on iPhone 13 mini. And dont xperia is using performance graphics as defualt. And you cant change it

[true tendon]

Why does it say A Class?

[sleek kelp]

Placeholder

[sudden swift]

@indigo dagger yo Joe is ur issue fixed now??

[gritty fractal]

I'm having problems with the new McLaren car, the gas tanks are with problem at the MP2 and at SE Saleem. Shows that have gas tank and it haven't.

[rare surge]

I'm experiencing the same issue

[mellow fox]

I'm unable to login in my game account.

Need help

[lime relic]

You will need to go to the play store then search up free vpn you should find some vpns that are free

[patent stag]

how do u send a customer care request from android nvm

[queen cargo]

@pastel gale Is this a visual bug? Stage 3 has XJR-15, but the picure shows Acura NSX, while Stage 12 has Citroen GT but XJR-15 is shown 🤔

[pastel gale]

will be fixed

[wind knot]

Gl be like
💻 🐒

[limber tide]

Nope. Still zero rep

It is legit annoying me now. It has been a week!!!

[sudden swift]

Yeah same here ,still got no reply from Gameloft support

[tawny hare]

Awesome

[marble cedar]

elantonio1601 has been warned

Reason: Posted an invite

shaikhzeeshan has been warned

Reason: Posted an invite

[shy cloud]

my customer care is keep loading
(for 1 hour)

[weak scroll]

where's revuelto bp?😭

3750 token and 4bp of revuelto😓

[sweet tiger]

😅

[swift gulch]

Is it a glitch, some of my friends don't require conditions to buy these packs, for me it's locked??

[pastel gale]

it's condition locked for all

[swift gulch]

This screenshot one of my club members sent me

[pastel gale]

it's old.

[swift gulch]

See time of both screenshots 🙄

Here is another screenshot

[pastel gale]

Maybe they haven't restarted the game at all in the past 24 hours.

It's absolutely condition locked for all players, in theory.

[pastel gale]

alternatively, they reached 219 conditions thanks to the ZHC event.

[swift gulch]

Ohh

[swift gulch]

So, the packs will again get locked after zhc event ends

[terse temple]

@pastel gale Please check this, through the help of only 9 players, they are playing clash!!! This is completely a cheat

[spice birch]

so if any player open the pack with this issues, will there be any consequences?

[weary sinew]

I cant play mp1

[ruby arch]

When does the Huracan Starway event appear?

[sleek kelp]

Can I ask in first place why did you send that video lol

[ruby arch]

I unlocked the last car for the starway.

[sleek kelp]

Huracan Starway already ended. This season's event is Peugeot Onyx Starway. You can check it on the patch notes

[vital radish]

Bruh can't play clash

[urban iris]

I have problem

but I set performance graphics, I got lagging freezing mp my phone also 5 - 18 fps
Android: 13
OS: Pixel Experience (Custom ROM)
CPU: Helio G85
Device: Redmi Note 9 (128GB / 6GB RAM)

[gloomy glacier]

I had a clear Green bar connection on the race, I finished 1st in MP, and then I gained no points because of my Network status issue, wow

[vital radish]

Snapdragon Mobile open event is not showing to me. Anyone have any idea

[cinder pond]

i have lagging, freezing and crashes even with an performance mod, when before, even without it, everything worked fine
Android 13
memory extension using 2gb (max 5gb)
cpu: mtk g95
device: redmi note 10s (128gb/ 6 gb ram)
The problem only started yesterday, but it's not as bad as today.

[cinder pond]

while I have this graphic

[grizzled bison]

I quit asphalt 9 for a couple of weeks with progress saved. I uninstalled it and downloaded it after a couple of weeks. How do I get my old account back? I don't have player Id but it is on same device tho.

[spiral aspen]

If you login with Google or Facebook, it should have saved

[grizzled bison]

Does google play store work?

[spiral aspen]

I mean google play games

[novel trellis]

It's not possible in 1* car 30 fps device please help me

[stuck cedar]

Broken Camera

[ruby arch]

@urban iris what recorder did you use?

[tardy turtle]

ur region most likely. i know everyone in my club doesnt get it at the same time because we're global

[vital radish]

Maybe.

Guys, many times a saw reedem codes being released on YouTube (how do those players get those codes, idk), but whenever I try to put redeem code, everytime I get - "other legends were fast", "code expired ", "code no longer available ", "invalid code".
Anyone who knows some better solution regarding this, as I asked this in customer care, but no reply came till 1 week.

[tardy turtle]

Anyone have recommendations for optimizing/overclocking android? Been playing on mac for a while, but my android is mid-level and runs the game with frequent crashes

[tardy turtle]

and if someone tells me to buy a new phone im blocking you lol. im going to as soon as i can, i need a temp solution if possible

[cerulean sigil]

I have a bug, I just bought the legend pass and It still doesn't show my extra gas, It looks like a visual bug

[sleek kelp]

It is, the devs are aware of this issue

[novel trellis]

I know i am not qualified in top 10% why are you showing me tier 2 my every club members was different type attempt but all are qualified tier 2 only. I think it is a bug

[cloud edge]

@pastel gale Can add 60fps with SD 7 Gen please?

Poco F5 has 931174 AnTuTu
Also my friend

[nimble oasis]

This has been the screen since qualifications ended

[queen cargo]

Can't get the Free pack from the store 🙄

[tardy turtle]

did you not qualify? idk

[pale ember]

It's not about the ram it's more about the processor and maybe your phone is not optimized yet for the game

[nimble oasis]

I didn't qualify but it should show the 500 token payment if I'm not mistaken

[tardy turtle]

Oh true

[sleek kelp]

“It should show the payment”
R1 already started, if you didn’t pay then there’s nothing you can do

[high nebula]

I can't log in with Facebook, the game keep redirecting me to browser, usually the game automatically detects my game account

[stuck steeple]

You mean that Kirin 990 chipset supported the 60fps option before, but it disappeared in the last few months?
Huawei Mate30 (TAS-AN00) also has the same problem, I have messaged customer care for 60 fps support.
They said "I can not provide you with the exact date of that option be applied to the model of your device. However, you may rest assured that our development team is working on the improvement of the game."

[terse socket]

Why am I getting only 51 rep points at rep level 52

[nimble oasis]

Yea I understand, but it's even worse since I can't even view the event anymore

[sleek kelp]

If you didn’t pay, the event will disappear in a few days since there’s nothing to do 🤷‍♀️

[south acorn]

@pastel gale I have claimed 150 tokens reward for prime gaming now how can I claim the 700 tokens new offer that has come in

[supple tide]

@pastel gale

why are there no packages anywhere, when the car is needed for SE on Aston Martin Valhala?

[cinder pond]

these were glitches in the game, due to which some lags, they were fixed long ago

[supple tide]

the first screenshot is the A9 app downloaded from Google play and the second is from the Huawei appgallery.

@cinder pond

[cinder pond]

ok

[nimble oasis]

Oh ok I didn't know that, I remember otherwise but that's fine

[restive forum]

Is it possible to merge accounts from both android and windows

[nimble oasis]

Nope

[restive forum]

Ok thanks

[nimble oasis]

You can switch platforms once then your stuck with it

[vital radish]

I purchased prime membership for in game rewards, but it's not confirming my account. Always a circle is rotating.. anyone have any idea?

[true tendon]

Game freezes when I play an MP race (dont worry, it was fixed after restarting the app.)

[restive forum]

So I can't use the same account in windows

[nimble oasis]

If you have an android account, you can contact gameloft costumer care to migrate it to Windows, reseting most event progress like gp, once you switch, you can't revert it

[restive forum]

Ok thanks

[minor comet]

My club is registered for the clash but it's showing that it's not registered

[clear helm]

@pastel gale

[sage thorn]

hey, is it normal that i cant change my name in the game ?

im 17 if thats the concern

[subtle sand]

Yeah that also happened with me when i put age under 18. These options were disabled for me too.

[sage thorn]

so they WERE disabled ?

so they arent anymore when you enter 18?

[subtle sand]

Yeah i created a account and put age under 18 so these options were disabled for me. Then I had to create a new account.

[sage thorn]

...oh

so i cant save my progression away from this curse... well that sucks, thanks Gameloft

[sleek kelp]

You can try contacting Customer Care

[sage thorn]

i did that literally over ONE YEAR ago

[vital radish]

Help me i cannot earn rep points and claim milestones cant do anything

[stuck steeple]

@pastel gale He said that the 60FPS option was supported on Kirin 990 chipsets few months ago, but it disappeared in the last few months. My phone Huawei Mate30 (TAS-AN00) also uses Kirin 990 series, and it doesn't have 60fps option too. Is there any bug causing 60fps option to disappear from Kirin 990 chipsets?

[olive tangle]

I don't know if it's a problem or what, but I've seen that some players from my club are observing that in the legend store, blueprints for cars that are already maxed out are appearing. that never happened until now.

[rare surge]

@pastel gale Why I'm getting just 6 packs instead of 8(I have purchased daily event pass and it's still active now)

[pastel gale]

because you get 3 packs without bonus pass and 6 with

first pack is single, the second pack is x2
multiply them by 2

you get 6

[gloomy laurel]

@pastel gale Hello, 5 days without a reply
Conversation ID: #2497022

[marble cedar]

farrelyan07 has been warned

Reason: Spam

[rare surge]

Ooh sorry I didn't see that first pack was just one i thought 1st one was also 2x

I should have checked properly I'm sorry

[marble cedar]

kanishk9508 has been warned

Reason: Posted an invite

[marble cedar]

kanishk9508 has been warned

Reason: Posted an invite

[silent cove]

maxed out car blueprints will appear in the shop when u have blueprints for such car in the inventory, so best way to avoid it is to sell such bps

[olive tangle]

I think you are confusing with the epic pieces. repeated blueprints of a maxed out car become trade coins. In this case (I put another image) it is from someone from my club who ALREADY HAS the car at max in his garage for a long time.

I have suspicions that there is a problem with the server or something similar.

[silent cove]

I am not confusing, usually it is like u saying and bps becoming tc, but can happen anyway. Checking inventory I guess is not a big deal. If there are no such blueprints then it is maybe some other bug. Never happened to me tho.

[pastel gale]

it's out of fuel

[queen cargo]

For some reason the "chat" tab isn't showing in the main window (usually looks like an arrow button on the centre of left edge)... It shows up only after entering a specific event (like Saleen SE, inside Daily Events, etc) 🤔

[queen cargo]

Maybe he's appealing to the visual bug that doesn't show the correct amount of fuel available (0 in his case)

[thick beacon]

There bugs in server, I can't login to the game

[steel gull]

yeah. I'm blind and can't see it.
what I mean by posting is not about fuel.

[nimble oasis]

Could be a Shadow ban

[magic portal]

Anyone knows hot to redeem this gift from Galaxy store?

How to*

🥲

[vital radish]

Which means ?

[severe sinew]

Hii

[queen cargo]

@pastel gale Here's another visual bug... One77 has gold rank 4022, but players are seen to have it shown at rank 4024 🤔

Then I used it myself... It shows 4022 for me on the pre-race screen, but in the post-race one, it shows 4024 again 🙄

[pastel gale]

Yep, aware of this issue and so is the team

Thanks for your report

[nimble oasis]

From what I remember a Shadow ban gets applied to your account when several people report you, it makes it so you can't gain rep points and other small stuff but it should only last about 7 days, so if it stays after about 10 days you should contact customer care

[daring smelt]

I suddenly can't log in??

Could some one tell me what happened plz?

I ' m overseas now

[daring smelt]

me too

[thick beacon]

So sad

[daring smelt]

😅When will they solve this issues, i don't wanna start a new chapter of this game, bro

Could managers tell us what's wrong plz?

[marble cedar]

killmonger7126 has been warned

Reason: Posted an invite

[wanton hamlet]

I want to move my account to pc what should I do?

[sleek kelp]

Contact Customer Care

[marble cedar]

killmonger7126 has been warned

Reason: Posted an invite

[sick mantle]

im rejoined 5 times and have a 5G wifi,why?

[pastel gale]

try a different connection

[swift halo]

What is the use of season token

[daring smelt]

It doesn't work🥲 I never seen this problem before

Does anyone meet this problem before?

[vital radish]

Clear cache

[daring smelt]

I did, it doesn't work

[sleek kelp]

@cobalt fern 👆

[cobalt fern]

thanks

[cinder pond]

pls fix free camera mode in mp

[red willow]

Other people and me have had the same issue for days. Is not the internet connection. This is what I came here to ask actually.

[daring smelt]

I restart several times, it still cannot log in

[glossy otter]

Good matchmaking asphalt 😠 I am bronce!

[daring smelt]

Where is managers? Could u tell me how to fix this login bug plz?

[tacit breach]

what bug

reinstall the game?

[vital radish]

What happend i didnt do noting

[cloud edge]

@pastel gale ?

[daring smelt]

It seems like reigon lock

and i restored my tablet and it still doesn't work😥

[stuck cedar]

It seems that the control is broken 😭

[tacit breach]

change the sensitivity to 50%

[wooden slate]

70 conditions from 15 to 16 is RIDICULOUS!!!! Asphalt 9: Legends please adjust so we have a real shot to play STAGE 16. 🙏

[cloud vault]

Hey @pastel gale
I am unable to claim the amazon prime code tokens and credits
You can check the history of my game logs too... i didn't share this too anyone or anything
You can see my game id too
Sharing the screenshot down

@pastel gale this i got yesterday from CC
Waiting from 5rd sep and still not solved

[rigid sleet]

a-055cef1

[limber tide]

@sudden swift has your issue been fixed?. Mine hasn't.

[sudden swift]

Nope still not fixed and didn't got any respond from GL support

[limber tide]

@pastel gale Bro when is the reputation bug going to be fixed its been 2 weeks

[limber tide]

......Sigh......

[lethal cloud]

R class blanked out

[tawdry sleet]

Hey any admin can u help me , i have purchased legend pass , and now i get +4gas each car , but due to some visual bug i cant see +4 gas when i select a car , how to fix this ? tried data clearing , but it doesnt help

[humble karma]

bug or new class ?

[daring smelt]

So who knows how to solve region lock issues? It's quite disgusting😅

[pallid python]

Why you want to see that extra gas. You are getting them that's enough lol🤣
Btw I can't see that also I hv lp too

[tawdry sleet]

I want to see them because sometimes i feel like i am getting less gas , so its better if this visual glitch gets fixed soon

[lethal cloud]

In china

[gloomy laurel]

@pastel gale Hello good time
About 2-3 months ago I couldn't log into my game account on Facebook. The last message you sent me was this message.
How is it possible that my account informatior has been lost, but I can now enter the game from within the Facebook app, use my money and tokens and even receive the rewards of previous Clashes this is a scandal for Gameloft.
@CodinPlease follow up

[gloomy laurel]

You told me on August 9 that you can't restore my game progress!! So how can I log into my account through the Facebook app and access all the progress of my game

[woven mauve]

Why im only on top 5%? Place 279 is very good 🤔

[ruby arch]

Because not much people played the event, if there were at least 100,000 people playing that event, the Top 1,000 below would be part of the Top 1%.

[cinder pond]

top 1% = 194 or 195 pos

[pastel gale]

It's a known bug, we're hoping it will be fixed soon

[pastel gale]

Hi, please settle this with customer care

[pastel gale]

this server is not for A9 Ali issues.

[pastel gale]

Customer care will assist as soon as they can

[cloud vault]

It's been many days... no solution yet

[tawdry sleet]

Thank you 🙂

[gloomy laurel]

I am getting a new ticket, my previous ticket was closed, please follow up
Conversation ID: #2512077

[woven mauve]

Where is an event for this? The se stage is now open

[woven mauve]

After 2 hours i see no packs or an event gl whats wrong with you i think you need the money from me 😂

[daring smelt]

What about my problems😭 plz help me, I want get back my local record bro

[chrome tide]

@pastel gale @shadow wraith
Where my extra fuel bro

[cinder pond]

visual bug?

[sleek kelp]

Visual bug

[chrome tide]

What is this bro @pastel gale @shadow wraith

[queen cargo]

The fuel is actually 100% empty, but the visual bug is showing 100% full... restart the game after clearing cache, or simply try after say 2h 30m 🤔

[robust parcel]

Too many network issues in several races. Lost around 10fuels bcz of this issue

@pastel gale

[fading wraith]

W

[stuck steeple]

@pastel gale @shadow wraith Hey any admin can u help me,
My phone Huawei Mate30 (TAS-AN00) uses Kirin 990 series, and it doesn't have 60fps option.
I saw this message before, he said that the 60FPS option was supported on Kirin 990 chipsets few months ago, but it disappeared in the last few months.
Is there any bug causing 60fps option to disappear from Kirin 990 chipsets?
Now I can only play the game in performance mode, but the gaming experience is very bad.
I have contacted customer care for 60 fps support, maybe this information can help game developer solve the problem faster.
Please follow up Conversation ID: #2478887

[vital radish]

The games sounds sometimes gets muted in between races and when I go in game setting it shows the sound is on but after restarting the game the issue goes away and is happening many times from past few days pls tell the solution for this

[pastel gale]

I've asked the team

[stuck steeple]

Thank you for your attention to this matter. Have a nice day!

[bold flicker]

Super game, everything is one big bug and the developer doesn't give a damn. Ads don't work, lags. Congratulations on such a title

[light glacier]

Please some screens do not show the chat to enter team data and access Clash. In addition, access to Clash has become more difficult via chat

[pastel gale]

hi, do you never see the chat button, or does it randomly disappear? what happens if you change the orientation of the screen to portrait and then revert to landscape?

what phone model is this?

[light glacier]

Hi, when I open the game the button is on all main screens. When I participated in several multiplayer races it had disappeared.

To see it again or do I need to keep changing screens, multiplayer, daily races, Carrera.I'm playing on Android 12, Motorola moto g52

[pastel gale]

Thank you, I've sent these details to the team.

The button appears after changing screens to career etc right?

[light glacier]

When I change screens randomly it. Pops up

[pastel gale]

I see. We will keep testing, but currently we can't assist. If we find a permanent fix, we will let you know

[gloomy laurel]

@pastel gale Still no answer

[light glacier]

I understand perfectly. OnlyI understand perfectly. Just to contribute

[gloomy laurel]

@pastel gale We are playing the game that is made by Gameloft, how is it that Facebook has all my information and progress but Gameloft( the game maker) doesn't have access to my game information!!!!??

[severe cipher]

that happens to me as well

[pastel gale]

I don't know, sorry. They will get back to you.

[gloomy laurel]

The story goes like this: about 2-3 months ago I could not log into my account and the customer care department told me that unfortunately your account information is not available Now after 2-3 months I can log into my account from within Facebook and all the account information is there only because of the delay and Low quality is not possible to play, why the game makerIt doesn't have the information and progress of my account, but Facebook does!?

@pastel gale This environment is Facebook. I can enter my account from this part with very low quality and delay, and all the information and progress of my account are there, but customer care told me that your account information is not available

[gloomy laurel]

if this happened to a famous player who has a YouTube channel with thousands of subscribers would you tell him that the account information is not available!? Of course not, you would have followed up quickly and given his account back, but because I am not a famous player and I also don't have command of the English language you (Gameloft customer care ) very easily said unfortunately your account information is not available, regardless of the fact that I spent almost 3 years on this account.

[pastel gale]

I assure you that you are not treated differently than someone "famous" would. I will do all I can to assist, as I would with any other customer.

[bold flicker]

When will you guys fix this game? Being a f2p player the ads are something that encourages me to play but unfortunately for a long time this kind of thing has been happening. It loads, loads and loads but of course the ad has watched to the end and this problem is nowhere to be found but with you guys

I would add that I have to turn the game off, turn it on again, then I don't get the zandje reward for watching it

[fading wraith]

This sometimes happens to me, I usually just close the app and it's fixed but nonetheless it's annoying. I have a galaxy s21

[gloomy laurel]

@pastel gale They have not given me an answer yet!
conversation ID: #2512077
Player id: a-603g1d7

[urban iris]

lagging again

Redmi Note 9

[pastel gale]

Please stop pinging me, all I can do is ask customer care to reply, nothing more.

[humble siren]

Invisible/bug banner on Asphalt 9: Legends Google Play Games PC version, can't click off the banner even though already restarted the game for the 5th time, can't even do Club Clash or either claim MP2 rewards, my wifi speed is good without using LAN and using LAN, so i think its a game bug because i can access other games easily without any issues.
Please asap fix this bug, because my club's clash is on urgent right now, thanks.
Player ID: a-49ch1d8
(i don't know if applying issues to Google Play Games PC version counts as applying issues to Android platform so yeah.)

[novel trellis]

Please help me it's locked

[crude drift]

You must meet the conditions to unlock that package. You have to play the Special Event 😅. This : @novel trellis

[queen cargo]

Try esc or backspace; might just work 🤔

[humble siren]

Tried that methode wont work either :(

[finite goblet]

It has become locked because Revuelto SE ended and now its conditions doesn't count.

[vale ember]

is the fuel bug gonna be in the game forever now?, because it's been a good 2 updates and it still isn't showing the right amount of fuel i have....

[cinder pond]

lags in game again fix it

[cinder pond]

To be honest, now I don’t understand at all what happened, but when I played the last race in the Trion exclusive, I had very strong lags, when I restarted the game they stopped

[cinder pond]

why did this happen? explain to me

The problem of lags in bluetooth headphones appeared recently

[cinder pond]

a few minutes ago the game was lagging only in bluetooth headphones, now it lags even without them. What’s going on, I don’t understand?

[viral juniper]

I see that, but it doesn't make sense to lock something the player has already unlocked without forewarning

[viral juniper]

Anyways I'm having the same/similar issue, where I already unlocked the packs but then it locked itself. I've sent a message to customer service

[finite goblet]

Without reading this server I was unaware Valhalla packs were condition locked. So it was a matter of time when they become locked again. And yes, this isn't explained in the game itself.

[viral juniper]

What chat room is "No access" referring to?

[wild storm]

I'm trying to redeem my code, but it's saying, "You have entered the wrong code 5 times. Please try again in 60 seconds"

And It doesn't let me redeem even after waiting for 60 seconds

[pastel gale]

where are you redeeming the code?

[cinder pond]

where pack with support cars? this not support cars.

[lime geyser]

Middle event vanished F1lm

[digital veldt]

I have complete the Class C Rookie before the mission is unlocked but where are the season reward

[pastel gale]

contact customer care

[fading wraith]

This from an earlier event?

[tepid summit]

Please improve the balance for Cadillac cein concept car even with 4* it's hard to reach in time event for TD as it goes off the road many time

And would like to suggest TD = On/Off if available in On screen on pause Menu would be good for Hybrid players

[white steeple]

where did this pack go?...i spent 3700 tokens in it and was almost going to unlock haurya and slr

they removed it and brought the ZR1 packs...which i needed too but now i dont have enough tokens

[humble siren]

So, 3 days ago i reported the invisible banner issue/bug on Google Play Games PC version of Asphalt 9. Yesterday i logged in it was fixed and now i logged in again the bug seems to appear again. i already tried restarting the game, pressing esc button and nothing works. currently using LAN cable from my wifi router to my laptop still wont fix it.
Logging Asphalt 9 on my mobile phone doesn't get that issue, is this bug affects only to me on Google Play Games PC version of Asphalt 9? i also told my friend who uses Google Play Games PC to play Asphalt 9 as well to log in on his account didnt get that bug.
Player ID: a-49ch1d8

[wild storm]

@pastel gale I've some tokens on guest account and I can see merge option. Can I merge it to my main account?

[wooden slate]

Conditions from Stage 15 to 16 is HIGH. Any chance it gets lowered?

[sick mantle]

This mclaren F1LM so goofy

[cinder pond]

bruh 24h.

[cinder pond]

visual bug or only once a day? if once a day, then why is the reason for this important to me.

[pastel gale]

no

[pastel gale]

bug

[pastel gale]

Unfortunately not

[pastel gale]

will be readded next week when it was meant to go live

[raw oyster]

Hi, What must I do with this?

[sturdy glade]

every time I open the game the thumbnails of daily events needs to be downloaded again... I've checked with other players in other platforms and they have the same issue... these thumbnails consume a lot of data and take a long time to download.. please return it back to how it used to be

[wet gull]

Why is it when I am about to load in the race it says on the top right corner "back to school" that event ended and I don't know why it is in the valahalla SE.

[sleek kelp]

Because the Valhalla SE IS the Back for School SE

[fading wraith]

🤦‍♂️

[white steeple]

ohhh ohk thanks

[dry tangle]

hi

[sterile wave]

will F1LM bp available to buy with season (green) token?

[sick mantle]

this happening to me 9 days

[rugged willow]

does it eventually load in? or is it forever?

[sick mantle]

No, it just can't load every time, it hasn't been able to for 9 days

[pallid python]

Network slow

[sick mantle]

4G

[rugged willow]

you've probably done this but have you tried clearing the game cache?

[sick mantle]

Do it today 1 hour ago

[regal belfry]

It may be high graphics

that could cause lag

[wind knot]

Gamepad,Redmi 11 Phone Problem:
A colleague from my club has problems with his gamesir x2 type c controller connected to his redmi 11, until recently it worked perfectly, but after updating his asphalt game, the game stopped responding to the controller, it has been tested with keymapers and these work, but the game does not natively recognize the controller, It doesn't even give the option to choose to play with a controller

[woven mauve]

The controller is to old

Asphalt 9 started 5 years ago i think with every new update are the requirements changing or an little chance to change what i mean with it? The update becomes new features and an old controller cannot handle this

[wind knot]

but on a samsung it works

[fossil edge]

The garage level at the time of registration of the clash is 150 M and they match with one that is clearly exceeding 250 M. What they do is remove all the garage 18, register the club and then

Then they add 18 to all the garages again to have an advantage. This is a hole in the clash logic

[pastel gale]

We are aware of this tactic

[fossil edge]

Please take the necessary measures, it is one thing to add 1 to garage 18 and another thing is to go over the segment

Here it was very exaggerated, common sense just by looking at it you realize that they cannot reach 150M. They far surpass it

[modern trellis]

Does anyone have any idea why I can't change my name?

[sleek kelp]

If you set your account as underage you can't change your username

[modern trellis]

There is no way to see the age?

[pastel gale]

Contact customer care

[pastel gale]

hi, do you see the option now? the team tried to fix it, let us know if it appears

[fossil edge]

Are they going to take any action?

[next steppe]

I want to transfer my account from Android to iOS but it's not transferring when log in using Facebook instead it created a new account @pastel gale tell me a Solution please

[sleek kelp]

There’s no cross-save between Android and iOS, you need to contact Customer Care in order to move your account

[woven mauve]

@sleek kelp thats exactly that what dominator say 🤦

He want to transfer the android account so ios please read next time complete 👍

[sleek kelp]

And that’s what I answered. From what I read he thinks that with logging in with Facebook he’ll move all the progress 🤷‍♀️

[vital radish]

This happens to me too and then as a new player I got a 7 day login reward but on the 3 day it didn't show up again

[north quail]

Ok
Can it happen with me??

[jolly light]

الحمدلله❤️❤️

[young kernel]

@jolly light English please

[stuck steeple]

Thank you very much for your team's attention and efforts. At present, 60FPS still does not appear on my device.
Is there any information I can provide to help you?

[pastel gale]

Can you restart the game 1-2 times and try again?

It should be enabled

[stuck steeple]

Words cannot express how thankful I am, the 60FPS option is on my phone now!
Wishing you a pleasant day, Codin!

[pastel gale]

Glad to hear it's fixed!

[rugged willow]

Okay so I've suddenly been having this weird micro-delay of my inputs for the past weeks & I'm not sure what is the exact cause.

I've done all the basic remedies with myself: steering sensitivity, restart game/phone, cool temperature, high battery, no background apps, performance mode, clear cache, reinstall etc. But it still occurs

It's hard to accurately express in the video, but I can feel the difference in game, especially with more sensitive/agile cars.
My device is a Samsung Galaxy S21+

[silent cove]

feels like 30fps

[pastel gale]

how's your storage

[rugged willow]

Oh yeah I forgot to mention the video is slowed down a bit, so u can see the difference between my inputs & scrolling a bit easier.
So the frames do inadvertently become more apparent 😅. But it is set to 60fps

[rugged willow]

80GB available

[pastel gale]

hmm..

and what device are you on?

[rugged willow]

Samsung Galaxy S21+

[silent cove]

and screen refresh rate?

[rugged willow]

120Hz, but can be reduced to 60hz in power saving

[silent cove]

well, the fact is that best experience u can get when u can match fps with refresh rate, then it is buttery smooth, every other option can cause some micro stuttering or input delays or so... but anyway, it could be also samsung's system update which can be root cause idk... I would probably put directly on the screen live refresh rate and fps numbers to check if there are any suspicious deviations and go from there...

[rugged willow]

I see... and yeah there was a samsung security update a week ago, but I cannot recall if this directly correlated with issue. It might tho, because I started noticing the delay 3 days after it was installed

Do you happen to know any software that are able display RF & FPS during gameplay?
(Thanks for explaining + assisting🙏)

[silent cove]

RF can be enabled directly from phone settings - developer options (u need to enable developer options first) and for FPS u can install game plugins for game booster from galaxy store

[rugged willow]

Got the FPS sorted. Is stable 60 👌

These dev settings for RF right? Toggled it on, but I can't seem to work it to show up in game

[silent cove]

doesnt seem like they are those... dev settings in main phone settings, should be at bottom end, below information about phone... there should be a lot more options inside

[rugged willow]

Lol it didn't show up for me at all so I went on Google & I had to do this thing where I tap the build number 7 times before it let me see the Dev option 😂😂

But yeah refresh rate is showing now, tysm Edo 🙏🙏. I'll lyk if I find anything

[cinder pond]

Is this a bug or should there be 1 pack, if there should be then explain why. before this was 2 packs

[rugged willow]

@silent cove been tinkering with settings for a good while now & experimenting.
Realized I had this weird setting turned on & when I switched it off, literal night & day difference.

Game has never felt so buttery smooth before😭👌 thanks Edo! 🙏 ❤️

Also gg in mp2

[silent cove]

interesting, glad you found out
ye, GG in mp2

[rugged willow]

• thanks codin for responding as well

[sterile wave]

is it possible for snapdragon 8 gen 2 get 120fps option?

[woven mauve]

@sterile wave no gl works for it we all need to wait

[woven mauve]

@sterile wave read my screenshots now gl works on it but i not think that gl give android players the 120fps

I've been chasing Gameloft for more than a year and I'm constantly being lied to. I think the players are being deliberately ignored and deliberately disadvantaged

[sterile wave]

thanks for your information, I saw someone screenshot unlock 120fps option, not sure how they did it.

[woven mauve]

Yes the problem actual is gl made nothing but he have an device who can grab for testing its locked on an special file when you install the game and run for the first time

Its sad to hear every day same lie from gl but its so easy to unlock it

[young laurel]

Why i am facing this problem ?

[north quail]

Network problem buddy

[plucky drift]

@pastel gale bro i want to talk about graphics quality issues in my android and my sisters android actually u know that a9 can configure graphical settings according to the processor right but i don't know but in my sister's phone processor isn't fast ( her very low budget phone) but still game running on max graphics and the performance is horrible and in my case i have good mediatak processor with 8gb ram lpddrx4 which is equal to snapdragon 698 but i don't why i m getting medium settings graphics and if i set my visual settings to high it's not working.

so in conclusion i want to say please provide us custom graphical settings in upcoming update like a8

[woven mauve]

@plucky drift thats the thing gl make worst compatiblity for devices and confuses every android players we not know whats the minimum to run game and minimum for run better graphics or framerate gl needs to clarify what for soc you need for every graphic setting or framerate otherwise the playerbase ask every day for that

The 60fps compatibly list is outdated for months

[plucky drift]

actually in my sisters phone it's running on max.. it's not even playable

[sleek kelp]

What’s your sister’s phone model?

[plucky drift]

it's redmi 8

[woven mauve]

Yes, I play with the highest settings that are currently available, but my cell phone laughs at the lower settings because it can simply do more. It's not for nothing that I have a cooler for it, so why is it still the case in 2023 that we players are not allowed to decide for ourselves which settings we use play? In my opinion, the decision shouldn't be up to Gameloft whether I want to play with max graphics or not or whether I want to play at 120 fps or not. Freedom of choice is violated here. I can even give a good example: when buying a cell phone, they also write to you Nobody is wondering which device you have to buy or which router you should use when it comes to WiFi. I want to play with the settings that the cell phone manages in terms of performance and not let my gaming ratio be ruined by GL because they get to decide who gets what

[plucky drift]

agreed
actually i just want to custom graphics according my phone just like a8 or a9 from pc

[plucky drift]

actually this same issue i saw in CSR 2 but company didn't listen to me

[woven mauve]

This is definitely the wrong way to keep a game alive and you can clearly see how to do it correctly in the China version. There is 120fps for all devices that support it and the servers are not full of bugs and Gameloft is now on to you : Take a look at the China version and finally get your stupid company policy under control!!

[winged yew]

I don't know what Gameloft Barcelona is waiting for to unlock 120fps for players in the global version. The difference in performance between the Chinese and global versions is striking. There I was able to play at 120fps for hours and the game is super stable and well optimized, it stayed at 120fps the entire time. This on ANDROID! However, has several graphic options. It's shameful that we have to play this global version full of lag and a 60fps that is not at all stable!

[vale ember]

very awesome mp glitch, my congratulations to this dude

[trim cliff]

@pastel gale Ok i have 6 hours and i still have these rewards i boicot entire mp serries untill i get right the rewards suppose to be in the drop

Whats the reason i get these rewards when others has them set as it suppose to be.

[vocal cove]

I have completed the Class D Pro in Career but the progress in Episode 2 was not updated. Why?

[cinder pond]

complete the last race try again

[vocal cove]

You are right, it solved the problem. Thanks!

[pastel gale]

Hi, please check again in 10 minutes, are the rewards fixed?

[trim cliff]

Keep in notice that these loots are obtained in 6days , as a final reward not the milestones trought 30k

[pastel gale]

I understand. can you check again soon, please? thanks

[cinder pond]

infinite loading fix please

[cinder pond]

why can't I enter the game? I just have endless loading

[pastel gale]

contact customer care

[novel trellis]

Please fix this

[pastel gale]

contact customer care

[heavy eagle]

@winged yew Kharkiv just follow some Asian made mobile gaming, so they do provide custom graphic and FPS for the players to choose from which is available for iOS/iPadOS and Androids.

The key for Kharkiv is focusing the chipsets architectures (and not device dependant) that needed to be run some graphics with at least they made players to choose the option stated regardless if players know the risks when they tweak it.

[The photo I provided is on my Android. Also the Vibration, Twin View and RGB Light option is available for some ASUS ROG phone models.]

[woven mauve]

I have an rog phone 6 but cant use rgb

Only twin view

[heavy eagle]

I think the newer one the 2023 model ig with RGB cooling fan which is expensive esp if you buy a set.

[winged yew]

120fps is available on the S23 Ultra in the A9Chinese version

It looks like another game, the experience of playing in this condition is extremely satisfying

[heavy eagle]

👍

[rare surge]

What Android version is required for new version of asphalt9? @pastel gale

[heavy eagle]

Android 9 and above

[rare surge]

Alright thanks

[heavy eagle]

For 120fps (only for those who didn"t know), this is only devices you need for iOS & supported chipset for Android instead of only supported device. ||Only for the China/Chinese version (a9c/c9)||

Idk for global technician team but after all they just do for what device supports but not all like S23 ultra by GabrielX here where there's no such options.

[trim cliff]

24 hours update regarding final rewards misshap the drops , not suppose to be valid these rewards.

[dry tangle]

go to google play udpate

[bronze sluice]

I have redeemed the code NEWTECH but it didn't give me a reward even when I do 1 race

[woven mauve]

@winged yew on my rog phone 6 i can use same but only in chinese version

[woven mauve]

Thats not correct we can see on sony xperia how good 120fps works on android and the sony phone use an old soc the snapdragon 888 i think thats the minimum to run but sd865+ supports the 120fps already read the soc spedification from qualcomm

The game is now longer then 5 years on market

60 fps in 2023 is no longer up to date and especially not when this game holds ESL events. A game that holds tournaments should give a player the feeling of experiencing good and smooth gameplay, so it simply can't be that we still don't have 120 fps can get an option that gives the players the feeling that the company in the game doesn't care at all, the main thing is to clear the profit, we know it

As we can see here I was ignored again. This is now the 4th time that people have come to me with such excuses. I know what the problem is, why we don't have 120 fps. A file that is written to after the first opening blocks the option if it is There is no device that has been certified by Gameloft, i.e. if your device doesn't match the game's specifications, it stays at 60 fps and I'm starting to get really angry, especially when you consider that with virtual root I was able to do the work of 1000 employees within a day. Why Is it such a problem to tell the players the truth? Quite simply, you only care about our money, nothing else, it's a shame that you can't keep a game going for longer than 5 years because you don't take your own financial backers into account, that's pure selfishness and you should ask yourself whether it even makes sense to play a game like that play that slowly dies

[heavy eagle]

That picture from me is from the creator which I translated to which is from SAOG, you know, A9 china/chinese version (a9c/c9) offical creator. So it might not only the supported chipset listed, but some devices still works like Xperia which you said it. Snapdragon is just like auto-scaling since 800 if I have know it deeper.

But yeah. The global devs in general doesn't look deep into it unfortunately.

[woven mauve]

Thats exactly that what i mean every month we get more trash cars and need to pay many money to unlock these cars but the servers are buggy every time the cars have terrible problems

So what's the point if there are always new cars coming out? I want to play a game that feels good, where I can be sure that my efforts aren't in vain every day and that bugs don't always make the game unplayable

[left badger]

@pastel gale The Facebook version of A9 literally CRASHES when I try to open it I've not been able to login in recently

[summer hawk]

What about Snapdragon 860?

[summer hawk]

I don't even have these options

[severe cipher]

where did you find this option, even i am having similar issues in my samsung

[heavy eagle]

Idk. But have you install that version and dig into it?

[rugged willow]

When ur in asphalt 9,
Go to Game plugins > Game booster Plus > Custom mode > Frame booster OFF 👍

[summer hawk]

What version?

[severe cipher]

thx

[onyx steppe]

Why

[raw sierra]

I would love it to see bc my tablet only have 30 fps option

30 fps are pretty slow and rage quit

[worn harbor]

from yesterday evening. GMT+5½
Happened more times than i would have liked.

[dry tangle]

same

[worn harbor]

the issue persists. how many races do you want us F2Ps to lose?

[heavy eagle]

china/chinese version - a9c/c9

[spiral aspen]

120FPS makes the phones running double resource- the phone will be hot faster. I think this is the reason the global team still keep at 60FPS

[cinder pond]

doesn't show that this is my street designations 1 and 2 do not work (where red)

[summer hawk]

No that's not my version. Where can I get it

[vital radish]

What is the bug with my game its sounds automatically gets muted after 3-4 races in career or in mp but it doesn't happen in events and it gets solved by restarting the game but it happens again. Pls solve this bug and i have also told about this few weeks ago. 😫

[wicked pilot]

can bmw i8 free try car can used in both defence and attack phase ?

[heavy eagle]

I prefer Huawei one via offcial App Gallery site. Create a Huawei ID account with your own country first then change to China mainland via Huawei ID (not the App Gallery).

[summer hawk]

It's unavailable in my country

[wicked pilot]

plz anyone reply

[heavy eagle]

You can choose other country tho if unavailable.

[summer hawk]

But for creating account it wants phone number

[heavy eagle]

Can we go to #🪄・off-topic?

[summer hawk]

Ok

[sick mantle]

My asphalt 9 broked!im joined and progress has been 0%,but when i rejoined my progress converted back,wth

[daring smelt]

Noone tell me how to solve this login problem,right? Manager ?

i don't wanna restart my career, dude

[daring smelt]

pls~

[cinder pond]

again lags in game and crashes
id: a-5916268

[pastel gale]

is your phone overheating?

[pastel gale]

contact customer care

[pastel gale]

have you contacted them?

[cinder pond]

no

[fiery bone]

Where I can see redeem code?

[pastel gale]

There's no active redeem code

[fiery bone]

Ok

[pastel gale]

can you not

[jaunty vapor]

Oh, so if i want to talk to community manager i need a reason? Here it is!
I have grinded non-stop 7 days to finish the season to get the grand prize "1 million credits". But i am also a student. I played and played... Missing due homeworks was waiting but i was playing the game to just get 1 million and get my account better. You know what? I even failed a test! But i kept grinding until i saw the " 80 second leaps and bounds" task. So, that means i grinded 7 days for nothing because i can't finish the last quest to get my credits. So, what will i get? I know, nothing!

[sleek kelp]

That’s easily beatable on “Stars and Stripes” lol

[jaunty vapor]

That's the issue my best car on there is 1658

[finite goblet]

Run a club race on that track with your best car.

[plain dust]

I want admin contact with me please

#2539432

[sleek kelp]

Try with #📋・check-tickets and #🆔・tickets-customer-care

[cinder pond]

I arrived in 2nd position, why does the game show that I am in 6th?

[woeful fern]

Same with me I think network issue

[fossil edge]

Hello codin, is GL going to do something about this garage level abuse or are they going to let it pass as if it were nothing and approve this unfair competition. Please, there is one day left and obviously they are beating us.

[normal rapids]

Your connection must not of been stable

[vital radish]

Mods ask People to tag me for random.

If they wanna do it for fun, and by the way, this is not tagging.

[pastel gale]

the team is still checking

[pastel gale]

should be fixed

[pliant cedar]

No daily events available

[worn harbor]

Nice Update! 👍

[sullen mauve]

Reflesh

[sullen mauve]

Quit and open

[pliant cedar]

Tried few times already

[dry tangle]

Hi that's 8s the problem that I received

[viscid bear]

Just had the same issue, but it works fine now! I just had to quit et reopen the game once 🙂 Try once again!

[halcyon yew]

Fame rate settings dissapeared and game suddely plays at 30 fps

[lucid kernel]

Same. Device: Galaxy A34

[halcyon yew]

mine is A54

[silent cove]

not real issue, but visual glitch

[novel trellis]

Special event missing

[blazing warren]

Restart the game

[fossil edge]

The clash disappeared, as did the reputation points, the packs and the special event

[vital radish]

Yo why mp1 disappeared?

[worn monolith]

GG i love this update (quiet the opposite)

[pastel gale]

should be back if you restart

[fossil edge]

Ok thanks

[torpid wind]

Game updating and not installing. I tried a lot

[fossil edge]

Graphics look worse than before

[limber tide]

Still having this issue after update. Maybe after season it will be fixed ?

[pastel gale]

we hope so, the team wasn't able to figure out the root cause of this issue still

again, sorry for the inconvenience

[pastel gale]

free up space

[limber tide]

Oof😭

[hallow fiber]

Car selection in The Clash

[pastel gale]

checking

[subtle heath]

.

[woven mauve]

Dont know but is there an higher rank planned in the future? 🤔

[sinful canyon]

Is anyone else experiencing crashes when your matchmaking in multiplayer

[stuck steeple]

@pastel gale Hi, I'm sorry for troubling you. After I updated version 4.3.0h - 43022 tonight, 60fps option has disappeared from my phone again, and I have restarted the game many times, 60fps option still doesn’t appear.

[pastel gale]

We have informed the devs

[woven mauve]

Lol for me not 🤔

@pastel gale The car rank post from me any information or idea what this is?

[halcyon yew]

Mine also dissapeared after update

[vital radish]

Us bro

[fossil edge]

What?

The graphics look uglier, the nitro looks ugly, the shadows and drift smoke look white instead of transparent

[woven mauve]

You know the update has now more system requirements thats why gl increase the android version minimum what you need

[stuck steeple]

@pastel gale Thank you for your attention.
My player id: a-91900fe
And this is my phone's information.

[fossil edge]

What are those requirements?

[woven mauve]

An samsung galaxy phone from a class is not concepted for playing games its an middle class phone for the best result you need an actual phone or an high end phone the problem is always same the soc!

And what i see is every time an cpu who is not strong enough the kirin has many problems same the exynos from samsung

This CPU has poor performance and poor efficiency

That's why it's always important to know that not all CPUs are the same. You can also see that in the desktop area that a 4 core can also beat an 8 core when it comes to performance. Often it's the clock in conjunction with the efficiency and that's also important Performance curve of the CPU while playing Many mid-range CPUs were designed to do simple tasks and therefore always have a worse graphics unit, so I suspect that you have a so-called bottleneck on either the CPU or GPU

If your CPU can't keep up the clock, downclock it and that leads to a huge loss of performance. Therefore, if possible, always use a high-end CPU that is specially designed for gaming and don't always complain that your cheap CPU is no longer fully supported

[fossil edge]

How can a club with so many garage 18 and 17 compete in the clash with a 150 million garage?

This club cheats, removes its tall players, registers the club and then adds them back

It is a bug in the game that does not match by analyzing the club level at the time of calculation but instead takes the level when the clash is registered

GL with its anti-hacker policies allows this type of dirty play

They should ban all these players for cheating and take away the points they earned in the clash

[dusk hollow]

The ad packs are not working properly, the screen goes black after watching
Crashing as well

[hardy hinge]

I can't enter the game

#2541860

[hardy hinge]

@pastel gale ☝️☝️

[dull iris]

I can't update, android 11

[sinful canyon]

Is anyone else experiencing crashes on Android when matchmaking for mp ?

[young kernel]

I'm not

[fossil edge]

Another bug

[violet parcel]

it's not 'cheating' but 'working the system'. I don't condone it, however consider this: in starway events, those players who deliberately do not star up the car, and wait for the event to come back again and again and rack up more BPs so they get enough to max the cars (although the events are designed to take you all the way up to 5 star not 6 star) .. then are those players also 'cheating' ? or 'working the system' ?

[half mural]

💀

[young kernel]

@tight kelp @half mural it will on 3 October

[sleek kelp]

Looks like having Codin with that name is not enough 😭

[ebon token]

Ho

I have a controller problem

Please add this controller

[daring smelt]

I even can't log into game to check my game id😭

[novel trellis]

special event mission missing in daily goals

[fresh summit]

WHERE ARE THE 60 FPS?

[white steeple]

showing me the same

maybe it will be playable after 8 hrs..i mean next season

[sleek kelp]

Someone already said when it's going to be available 🙄

[teal orchid]

Where are 5 tokens of special event?

This comes while selecting attack cars in clash.

[supple hearth]

Gameplay Becomes Very Laggy After The Update, Please Fix It.

[white steeple]

oh yeah yeah sorry😅

[wheat bluff]

where egoista

[dusk hollow]

Hey, fix the ad packs ASAP, can't even watch them in peace

[pastel gale]

A34 was not meant to support 60 fps. Can you confirm you used to have this option?

[pastel gale]

60 fps option has been readded to your device

[halcyon yew]

Cool

[lucid kernel]

Yep

[pastel gale]

Noted

[stuck steeple]

60FPS option is back, thanks!

[pastel gale]

[pastel gale]

Known bug, but thanks for the report

[pastel gale]

This mission usually disappears on update days, should be back tomorrow

[pastel gale]

October 3rd

[pastel gale]

Device?

[fresh summit]

Samsung A33 5G

[white steeple]

🥲🥲

[lucid kernel]

Added back,thanks 🙂

[fresh summit]

@pastel gale Thx pal

[pastel gale]

[quaint horizon]

Showrooms are so op it helps me to level up!

[cinder pond]

showroom starting at 3 October

[terse socket]

Not showing special goal

[rare surge]

@pastel gale This happened after i updated my game 😔

[pastel gale]

restart the game

[pastel gale]

#🤖・android-issues message

[rare surge]

Thanks it worked

[full wigeon]

i'm facing ads problem. click on ads button and relaunch the game 🥲🥲

[still atlas]

Cars do not have shadows? Anyone

[cinder pond]

the problem is that before the club was moved to the chat section, I could freely go into the clash and see what top my club occupied, but now when the clash ends I have no access to this information

[cinder pond]

I mean the position for the clash season itself, there are several hours before the end of this season and I’m just because the clash attack is over, I can’t see what top my club ranks

[worn harbor]

Club Clash season rewards not received

[strong schooner]

same

[worn mica]

Not show The showroom event

[pastel gale]

october 3rd

[woven mauve]

What is that last mp im on legend league so why i cant start from silver ? And what gl do with this packs have you not learned from a8 game with fusion coins?

[pastel gale]

first question: it was a setup issue, it won't happen again

[fair comet]

Many people talk about leaving because of seasonal tokens..... Do something about it...... Or campaign

[pastel gale]

I can only send your feedback to the team.

[worn mica]

https://gameloft.helpshift.com/hc/zh-hant/15-asphalt-9/faq/2415-my-device-is-not-supported-32-bit-device/?p=android

When 32-bit device did not leave?

[zealous ocean]

its saying failed to install in playstore

please help

[pastel gale]

free up storage

[woven mauve]

I leave the game gl learned nothing bye guys have an great day 👍

[sonic moat]

Why I don't get a discount when I previously purchased the pass

[upper sand]

Hi manuel

[languid horizon]

I think I found new bug or glitch of this season 😅

[fair comet]

still didn't recieve 5000 clash rep rewards, i open game after only new season start and also play some events

[pliant cedar]

No free daily free ticket refill available after purchasing daily pass

[rare surge]

Same i guess that was not available this time for anyone

[subtle sand]

@pastel gale Hello. My problem is regarding clash. It is showing "You can't enter clash. You joined late" since past 30-40 days and today the clash season also ended still it is same (also season clash points not defaulted to 0) and i also didn't receive top 5% rewards. However, i got reputation points and clash coins/ tokens (after winning clash round). I reported this problem before but they didn't identify it as major problem and gave 150 tokens as compensation. Some of friends also facing same issue. I hope you will sort this bug/glitch asap. Thanks.

[storm gale]

@subtle sand same here🤦‍♂️

Seasonal tokens ruined LP, this is my last season. Can you send the feedback to the "team" 🤦‍♂️

[weak fog]

Did you guys game crush when you watching ads

[cinder pond]

what is this?

[fair comet]

Happens a lot

[sonic moat]

But I've purchased this pass for the last 4-5 times, but didn't get any discount

[sick mantle]

showroom isn't working

[sleek kelp]

October 3rd

[sick mantle]

Thanks for answering

[rare surge]

That's strange coz I got discount in previous season LP

[sonic moat]

😭

[unborn zinc]

@pastel gale

[sonic moat]

Just to confirm, you purchase the normal LP or Higher price LP?

[rare surge]

The normal one that starts with 0

[rare surge]

I bought LP(Legend Pass) not BP(Bundle Pass)

[sonic moat]

I read in the customer care option that discount is only for BP buyers

[sleek kelp]

Getting the LP and reaching certain tier will give you a discount on the Bundle Pass

[vital radish]

Which is better between bundle pass and LP

[dusk hollow]

Bruh literally, the game just blacks out and next thing u know the game crashed

[rare surge]

But i got discount in previous to previous season and in previous season LP too 50% off

[sleek kelp]

If you mean the normal one, sometimes you can get a 50% discount if you don’t pay for a LP for a while

[hardy hinge]

@pastel gale Hello
I live in Iran and the terrorist government of the Islamic Republic has filtered the Asphalt 9 game in Iran and I had to use a filter breaker with different servers.
Wegame Loft thought I did something against the rules and stopped my game
Please resolve my issue so I can access my account
thank you

[dry tangle]

@pastel gale

[sleek kelp]

Literally his username tells when it’ll be available

[sick mantle]

wht...

I just crashed,and before this i have been disconnected from game but i have good wifi

[sleek kelp]

Prob server issue or your internet ripped for some seconds

[subtle sand]

Yeah same

[noble helm]

Vayanne se does not have a tle stage.

[young kernel]

@dry tangle October 3 it will be up

[astral jungle]

Why theres nothing in showroom?

[wraith galleon]

Can anyone tell me if my device is affected

[sleek kelp]

October 3rd

[astral jungle]

alright

[sleek kelp]

Device model?

[sleek kelp]

Throwing a tantrum will not fix the things. Feedback is appreciated but not like this way.

[wraith galleon]

Samsung Galaxy A13

[merry crystal]

download "64 bit checker" from play store, but I think yours is 32bit because you received a warning from GL

[rare surge]

October 3

[wraith galleon]

Yep, you're right 😥

[rare surge]

Thanks bro 👍

[novel trellis]

Platform Android
Device name : Oppo
Model : A96
Reason: always getting poor connection and look this video you can better understand

[trim cliff]

Rip ur name

[woven mauve]

We have the same idea 😂

Fan from need for speed most wanted? 😏

[plain tiger]

Platform: Android
Device name : XiaoMi
Model : Puritalia Berlinetta
Reason: The top speed showed in my garage is 349.5KM but in game is only 347KM

[fossil edge]

Wasn't it that all the events were going to give green coins? Have you already regretted it?

Third season of green coins and they made everything worse

[sleek kelp]

They did it sometimes on past season, looks like they use old versions of car hunts

[merry crystal]

It was already expected, in the launch season they gave 200k season tokens so we wouldn't complain about another useless currency in the game that was only introduced to generate even more money for them

[teal orchid]

any chance you are using miui device?

[dusk hollow]

Yes

[teal orchid]

Same issue with my miui device also. Watching ads on those is pain. You don't know when you won't get rewards. But i have one different Android device. Not miui. Ads run fine on that.

[dusk hollow]

It was crashing sometimes here and there before update, but now it's happening everytime

[dusk hollow]

Wch another device u use btw?

[teal orchid]

Oneplus 10t

[thorn ivy]

Hi, idk if the show room, doesnt have content or if i have an issue,

[sleek kelp]

October 3rd

[thorn ivy]

Thanks

[stuck steeple]

Yes, it happens to me a lot when I play 4.3.0h. when I use older version it is fine.
@pastel gale

[tepid summit]

Now getting LP gor each SE is the biggest issue moreover if we cannot use the cars available with us is SE that's hell . MODS please fix the event so that everyone can enjoy it whenever ne SE starts

[pastel gale]

checking

[novel trellis]

Always face this issue in multiplayer race please me

Help me please

[ruby arch]

Does it happen in events and career?

[novel trellis]

No it's happening with multiplayer race only

[ruby arch]

Try performance settings.

[novel trellis]

No that was chip quality graphic i don't like to play that mode i am always use high or default mode only

[ruby arch]

Just try it to see if the issue occurs.

[gilded pier]

Hello, I don't know if I'm the only one who has this problem but it won't let me update the game from the play store and I already deleted the game and now it won't let me install the game either, in both cases I get an error

[subtle sand]

@pastel gale Plz look into this issue.

[upbeat frost]

Maybe your device is not supported anymore. Look up the supported device list. I believe it is Android 10 and up.

[rugged nova]

Same here.

• either the game crashes,
• the add is going through smoothly but I can't hit any button except for those out of the game (and can't claim the reward with that)
• or the add closes, window goes back to game where I see the loading sign forever

That happens quite always when I try to watch an add right after starting the game. If I go through a race first, chances are higher the add afterwards might go through.
But even than I have to force close the game in about 50% of the cases.

I force closed the game, cleared cashe and even wiped the data - no differences.

I'm using a OnePlus 7T Pro, sporting Lineage OS 19 (Android 12). Except some rare occasions everything worked fine until the update yesterday.

[rugged nova]

Yes. Very often since the last update.

[gilded pier]

I have Android 13 and a Snapdragon gen 1 processor, but I'm going to wait, maybe it's a play store error.

[novel trellis]

Same problem with performance mode but some time playing well but few time crashing graphic

[woven mauve]

@rugged nova u using an inofficial custom firmware thats why you have many problems dont ask here if you make the problems self!

Last days i have say it to all you need an actual device and please with official firmware otherwise the game can have problems with it this game need with new update more ressources to run correctly easy way to fix your problems is play this game with an new device with highend soc with enough ram

With my gaming phone rog phone 6 and my phones before i have never get this problems

[urban plinth]

Hey i want to ask something

[dusk hollow]

Glad someone is also facing the same issue here, every point u said was accurate

But GL as always
"We don't care"

[regal tartan]

@rugged nova same problem here with android 13

[pastel gale]

We're working on it

[rugged nova]

Lineage is much more efficient with resources than any official ROM. I monitored my RAM - 2GB free during playing. CPU usage isn't a problem as well.
Additionally that wouldn't explain why the game itself is running smoothly - but the adds aren't. They haven't changed with the update.
So a problem with the adds embedding is what I assume to be responsible here.

[brazen seal]

game crashes every ads

[fathom pecan]

not working

[cinder pond]

pls fix this I press the game and it doesn't seem to respond

[grim sequoia]

This is also happening to me too

[cinder pond]

@pastel gale

[pastel gale]

We're investigating

[sleek olive]

New tech = Bugs season

[fathom pecan]

Apprentices

[remote dagger]

nothing works

[languid horizon]

Legend Store is not opening now 🤦

[next pecan]

Legend store bug affecting me too.

[fathom pecan]

Crazy actually intermittent faults

[terse socket]

Store not working

[severe cipher]

pls help fast, i tried logging in my tablet it shows A and B but none of these are my account i accidently pressed A and now i cant log in to my old acc

@pastel gale

[woven mauve]

Same for me cant buy lp with that bug and store button is broken

[pastel gale]

#🔥・hot-topics

[woven mauve]

Game is dead i say it multiple times

[severe cipher]

bro do you know how to fix that issue, the (account one)

[pastel gale]

No, contact customer care

[storm gale]

We want our money back! Yoy have "excelent team" sould go find another job 🤣

[neon pine]

Hi,
How many space needed?

[storm gale]

250mb for me

[dull iris]

What fix this update? The game is working regular. The only way to update is uninstalling and reinstalling, I dont want to download 3 GBs again and risk to screw up something. Will u refund LP if I can't play?

[fair comet]

@pastel gale Why didn't i recieve clash winning reps.....

[placid hatch]

Hello, I started a Discord page for our club. I want to share the link with my A9 teammates, but it is blocked. What is the easiest way to share my invite? Thanks.

[sleek kelp]

#🏎・clubs-recruitment

[wind knot]

The ads work poorly, they get stuck, they don't advance or they don't let you exit, the game sometimes closes by itself, mostly when watching ads

[torn tundra]

Is it me or the colors seem off after the update recently? Like washed out

[crimson badge]

Please stop the clash this season. We want a break, please 🙏🙏

[worn mica]

Can you tell me more I'm 64 bit or not?

[ruby arch]

I think your device is 64 bit.

[fossil edge]

Could you please review the requirements for these two events? One is blocked from the beginning because they are very demanding. Thank you so much.

[spiral aspen]

what is your device?

[balmy valve]

I'm new here . How do i do that... can you show me how?

[raven jacinth]

In the game

[balmy valve]

I'm stuck here! I tried doing the same on the two same device.

[pastel mortar]

I am just not getting why we keep getting those same cards from packs every time we claim from shop through tokens and also multiplayer races

[low sorrel]

I have the same thing now

[true tendon]

big ahh Play Button

😭

[true tendon]

how did you insert a 4 minute and 52 video into a server with only 100 mb?

[balmy ingot]

Game crashing every 2 or 3 races anyone?

[bitter barn]

about the same here, plus sometimes when an ad pops up i can't skip it even when the x appears, after that the game crashes, been affecting my refill and ticket ads as well and i haven't been getting rewarded by them instead they disappeared after i had to reopen the game

[spiral aspen]

The game is crashed :(. Try with latest version on google play store.

[novel trellis]

It's too long 1 video only compress by discord and provide 100mb only i just recorded in chip quality video. it's not 52 videos only 1 video it is. that bug was fixed now i am nothing doing special i just simply upload that video

[bitter barn]

i did, nothing diff lol

[worn mica]

Huawei

[spiral aspen]

can you give a model name 😅 ? Huawei has many model. Some of them are 32 bit

[fathom tusk]

Mine is installed but no update button

The game telling me to update but it's nothing there

Device: huawei nova 2 lite

[spiral aspen]

this is 64bit, however, your device is firmware 8.0. I think you cannot play A9 any more your Android OS below 9.0 and the minimum raises to 9.0

[spiral aspen]

looks like your device OS is not match to minimum requires - Android 9.0

[fathom tusk]

Damn

[spiral aspen]

This link description 32bit devices
https://gameloft.helpshift.com/hc/en/15-asphalt-9/faq/2415-my-device-is-not-supported-32-bit-device/
For the latest OS support for all platforms
https://gameloft.helpshift.com/hc/en/15-asphalt-9/faq/3468-minimum-system-requirements-for-optimal-game-performance/?p=all

[fathom tusk]

Guess I'll have to play only the career mode now

[spiral aspen]

Gameloft will force update in next week, you should find a new phone

[young kernel]

You need a phone with android 9 upwards

[fathom tusk]

Its gonna take long to have a new phone

[cinder pond]

The problem is that I was kicked literally because I was in 1st position, in other words, the game became insolent, what right does it have to kick me for no reason?

[still atlas]

You don't buy their LP enough

Anyways, jokes aside, their servers have been always like this and they do nothing about it, sadly

[still atlas]

You might wanna try installing the app's apk from official A9 website and then install it, worked for one of my friend.

[fathom tusk]

👍

[novel trellis]

Try apkpure application to update your game

[spiral aspen]

wow, I thought only download from Store, not from website. what is the official A9 website?

[vestal walrus]

@pastel gale can poco m6 pro 5g have 60 fps support for a9?
it has a display refresh rate of 90 hz

[dusk hollow]

Still after 50mb update I'm getting the same issue

[spiral aspen]

it freezes or crashes?

[dusk hollow]

It just freezes like that and it goes black

[serene mantle]

When to optimize the device using Tianji 9200 chip? We can't turn on high frame rate mode!

@spiral aspen Can you let Dimdensity be used the 9200 chip device optimizes the game screen, and its performance is very powerful. My other device uses Snapdragon 870 chip can turn on high frame rate mode and the picture is much better!

[spiral aspen]

the latest version is 43025 - check if you are in this version. If the issue still happens, clear the cache on your device

[serene mantle]

Not being able to turn on a game with a high frame rate is a bad experience, especially if the device performs well without game optimization

[spiral aspen]

Sir,
First, I'm just a player like you :D. I cannot change the game config.
Second, I know that the developers are following the discord so they might fix it for you. Hope you have it soon

[serene mantle]

@spiral aspen All right, I think you are an official. I'm sorry to use this tone to you

[dusk hollow]

That's the most useless fix GL ever gives, no matter what u clear it never works

Last season was way better in terms of watching ads I had no issue back then, but the recent update is the most annoying thing that ever happened

I have my device software up to date and that's not the problem either, I can confirm it has something to do with their "code quality" cuz like I said it's the recent update that's been making problems

[spiral aspen]

I got your point 😅

[dusk hollow]

Well let me ask you something, have u observed how they fixed the store bug without even taking much long?

I bet they didn't even take 5 mins to fix that, but regarding other aspects they never even cared about a proper fix till date, its always one thing or another

This shows that all they care is about money, and they know they'll get sued if anything happens with the shop section

Fix your game GL!!

[pastel gale]

Did you update your game, Arthur? 🙂

[dusk hollow]

@pastel gale The screenshot says everything

[vestal walrus]

please, i have also opened a ticket on the same (#2542005) which is pending since a week

[pastel gale]

I have forwarded your issue + video to the team.

[pastel gale]

I have asked the team

[vestal walrus]

thank you

[pastel gale]

Adreno 613 is too weak for 60 fps unfortunately, the team cannot enable this feature.

[vestal walrus]

damn
no worries, thanks

[torn tundra]

I've been noticing I haven't been getting the free tier in here ? What there's no more free 40 tokens only purchase come on asphalt don't be stingy @sturdy grail

[pastel gale]

free tier is one time only.

[fossil edge]

Hello, thank you for modifying the requirements of the stradale event but they fell short, because as it was one is still blocked

[novel trellis]

Without farrari car you can't reach last stage because the condition is not good look condition 30 after direct 60 condition 😀😀 it's a joke or what

[steady violet]

Bro first it's show 50 and 80

[novel trellis]

Yes but this condition also very bad i think recent game devloper don't know how to attract players because older devloper was attract by his idia every players was playing that time for her good condition and easy way to get the s class car without losing her hopes

[past scarab]

I lost all progress on Asphalt 9 after I changed my cell phone, what should I do?, I was logged in with Facebook and it still didn't come back.

[fair comet]

@pastel gale Daily refill is skipped....i didn't get it

[pastel gale]

Contact customer care

[pastel gale]

Did 24h pass

[fair comet]

@pastel gale Yep, last i check, its 28 mins to get it, but it skip, i didn't get it

[silent cove]

any idea why cant install game from Samsung Galaxy store ? giving -22 error, tried clean cache and data of the store but did not help

[sick mantle]

Try from google play idk

[silent cove]

thats not a solution to my issue, but thx

[sick mantle]

You can download it from google too

[pastel gale]

See if you have enough storage

[silent cove]

plenty, 35/128GB used

[pastel gale]

Odd

We'll check tomorrow

[silent cove]

sure np thx

[worn mica]

Mate pad PRO

[spiral aspen]

clear the cache of Samsung App Store and try again

[silent cove]

hope u read what I wrote together with screenshot

[dry tangle]

Why the showroom still haven't released

[torn tundra]

All season cause I think I haven't even gotten it in such a long time

[vital radish]

Showroom

Waiting for Asphalt 10

[torpid ether]

Wait until 4:30 pm (GMT +5:30) Today.

[digital veldt]

What time zone?

[torpid ether]

UTC+5:30 in India

[spiral aspen]

Ops! I saw … and I thought this is end. Let check on Samsung Support, it looks like not related to the game

[vital radish]

I cant play showroom event how to fix this or plss fix this

[cinder pond]

will be available in about 3 hours

[vital radish]

Real ?

[cinder pond]

Usually all events start at 15:00 my time, but I can do it at 14:00 or 16:00 it's 12:14 for me now

[vital radish]

Oh ok thx

[valid merlin]

Is 4gb of ram enough for playing asphalt 9? My game always stalled when i played multiplayer

Im usually have some spare ram to play
About 2gb of ram, other 2gb for background service and system

[south acorn]

Getting invalid code error for Amazon prime reward

[past grotto]

Game is not launching for several minutes...

[vital radish]

Depend

[valid merlin]

Well i'm using Snapdragon 660

[worn mica]

@cinder pond 3 hours? I use Huawei Matepad Pro to play this game!

[novel trellis]

Wait for few hours it's lunching today don't worry

[vital radish]

Mine samsung a53 8gb ram exynos 1280(processor)

Kinda stuttering but still fine its casual game so i dont mind

[vapid horizon]

Would work fine, I'd recommend playing on low graphics settings. But it mostly depends on the processor rather than ram

[dry tangle]

Already 5:33

Why didn't show out

[dry tangle]

How about Malaysia

[silent cove]

wait 17 mins

[finite goblet]

18:00 Malaysian time.

[dry tangle]

K thx

[worn mica]

What about HK Time?

[finite goblet]

Same.

[torpid ether]

From my time zone it's currently 3:27 pm
Wait until 1 hour 3 min.

[pastel gale]

please wait a bit longer

[torpid ether]

1 hour

[torpid ether]

😇

[slate bone]

Why ain't this working?
I mean asphalt is having more Android issues day by day 🤷‍♂️

[novel trellis]

Not an issue dude it's rolling out slowly because Asphalt 9 was a big server

[finite plank]

I mean relay packs particular to selected showroom events totally disappear in my shop

[finite plank]

@pastel gale @solar quest There is totally no " The Showroom" sub- tabs appear in my shop. Can u sort it out ?

[lean plaza]

Hey brother, I am also looking for this. Got any lead?

[spiral aspen]

it is very strong device. And 64bit

[valid merlin]

I'm using performance setting

Or is it because the MIUI software is poorly optimized?

[vapid horizon]

It's alright

[valid merlin]

Guess i have to deal with it then

[vital radish]

You have two options
After choosing a event max out the car or else wait for it to expire than only you can choose other event

[sick mantle]

Why i still have this problem?

[golden cosmos]

There are issues with tickets refills on showroom @pastel gale , the daily pass refill is not accounted for within showroom event. Is the showroom refill ticket different than for other events?

[pastel gale]

daily pass does not apply for showroom

[golden cosmos]

Thanks, then i think the conditions are just too high to even get 3 BPs, like i need to race 50 times to get 3 BPs of W12. Hmm.

[errant sky]

I was just looking at an event I didn't unlock yet
Might be a visaul bug

[sleek kelp]

No, you can take a look to all the events, even the ones you didn’t unlock yet

[vital radish]

No klub reputacion 🤦@pastel gale

[tight kelp]

My rep in showcase is not going on the main rep

[chilly dawn]

Our club has the same problem. All members are hunting for the showroom rewards as often as possible but our club reputation stays the same! Please fix this! Now that we finally got something to do in the game. 😉

[tight kelp]

Anyone else?

[young kernel]

@tight kelp no rep is same for everyone

[vestal walrus]

@pastel gale once we complete a showroom event completely we should be able to remove it, please make this a thing I don't wanna wait 5 days
#🏎・general message

[finite goblet]

There's a possible issue with the Showroom terms that were changed. i8 event, stage 14 grants rewards for a 4 star car only. But if you make the car 4 stars, the event should be marked as accomplished making last stage unavailable. So you never get the rewards.

[torn tundra]

So is there a way to get out of a Show Casé event? man sole if these races you gotta grind for only 3 boss for a calls play 50 races for 3 or so packs oh man 😏

[ruby arch]

I cannot view the condition milestones.

[novel trellis]

Reputation not increase by playing showroom event please fix it immediately

[vital radish]

Yesterday when the showroom started i was able to play 5 of the available events , then some time later i was allowed to play only 1 and now The game doesn't allow me to start the only event i can play

[pastel gale]

we're checking

[left oak]

Same problem here, and showroom runs doesn't count to A9 bank too, thx

[vital radish]

#🤖・android-issues message here also please

[pastel gale]

conditions were changed last night on some events

[vital radish]

It's available for me but i can't start it !!

[pastel gale]

I see now

that's odd

same situation after a device restart?

[vital radish]

Yes device,wifi , electricity and nothing

[pastel gale]

what is your player id

[left oak]

Is any information available, what was changed❓

[pastel gale]

max rank was replaced by max blueprint

[vital radish]

It works now thx 🙏

[cloud vault]

But why was it done? The event as it was... it was perfectly fine already

[pastel gale]

There were no ways for players to reach those max ranks, and thus the events were perma farmable

which was not the core intention of the feature

[worn depot]

The showroom is cool but once again, there is a bug! I don't have the reputation points! 🤬What are the developers doing????

[pastel gale]

The team is investigating.

[rose anvil]

We are loosing a lot of rep with showroom

[shrewd hull]

Hi, Yesterday when the showroom started i choosed Wrong room sian event and i want to playing bmw event, can u help me 🙏@pastel gale @solar quest

[pastel gale]

sorry, I can't remove it from your account

wait for it to expire

the events are permanent, you're not missing anything

[shrewd hull]

Ok, thx

[full mulch]

? Really…

[pastel gale]

Yes, really.

[full mulch]

I don’t think so … though is this going to be fixed… so that at least events are available at least once…
Also putting certain rewards behind max star requirement would fix the perma farmable issue I guess

(And how it’s not perma farmable now for folks who don’t have max BP car)

[cinder pond]

nice bug

[vague zealot]

Couldn't the event have 2 criteria of when you reach total BPs AND epics in inventory? This would then make it fair so new and old players can get cars to gold, rather than just newer players who haven't already maxed the car. (Btw my cars aren't max so I'm "lucky" in that regard).

[pastel gale]

We are always open to feedback.

[vague zealot]

Please pass it on. Hopefully the powers that be will be understanding of their most loyal and longstanding players 🤞

[finite goblet]

@pastel gale I'm looking for the last EIP for Emira since the British Tour Season. Bad luck was there during the Emira Rampage Weekend. I wanted to finally grab it from the Showroom but can't, because the car is max star already. Could you ask for additional ways to get Showroom cars EIPs? E.g., via shop offer.

[marble cedar]

metallic_hero has been warned

Reason: Bad word usage

[storm gale]

Same here!!