🤖・android-issues

[pastel gale]

can you restart?

[short flume]

@pastel gale yeah its changed.
Thanks

[lost narwhal]

Procura-se nível 10 de garagem pra compor equipe

[young kernel]

@lost narwhal English please

[lost narwhal]

Looking for garage level 10 to compose a team

[queen swift]

@pastel gale 10 shockwave knockdowns is still visible in mine... Android.. Has it changed for all or will take time??

@pastel gale oh it's changed... Thanks...

[woven mauve]

For me its changed

[buoyant void]

@pastel gale
In this race from Clash we cant take all points, right?
What D class car Porsche have 2.750 rank?

[pastel gale]

You have to choose

[buoyant void]

Where is the logic of this race points? Why i cant take all points?

[pastel gale]

It gives you a chance to get some bonus points in case you don't have a car that meets the specific brand requirements

that is all

[trim cliff]

Do you even read the quest that is broken???? , First of all There is no SUCH PORCHE available for the demandes are there. When the structure of clash street suppose to complete all the tasks , u can t denny that , there is obvious a task with a taycan thats only D porche available thats not 5star nor 2750 ranks , whats the point it is to be there when the task cannot be completed.

This is so fooling system , bassicly u force me to lose 203 points of porche, to use An D class Car above 2750 rank and to be 5 atars , and what about the queen of its tasks , why 203 points to trash out why ,doesn t make any sense at all

[pastel gale]

You either go for the 65 points for 5* or you pick a high ranked Porsche for more points. You are given a choice. There is no bug.

I have explained this multiple times already

[fading lintel]

@pastel gale I have good internet and an average phone.....why do I get sync issues....car appear from nowhere and kd me...or ruin my races.....and no matter the start sequence I use....I always race from last position even when I am tallied at first position in the beginning

[worthy meadow]

@pastel gale is it done yet?

[pastel gale]

Still investigating

[pastel gale]

Could be a device issue

[remote widget]

i sent out a request to transfer to my pc and it said to send another request on your second device.
i did the same on my 2nd device but it didnt ask for my email and said the same exact thing "Please send a new request to Customer Care directly from the game on your second"

i send my windows ID (new) and my android ID(old) in the customer care on my 2nd device (android)

android ID is a-c043513
windows is w-e1f457f

[mint shadow]

?

[queen cargo]

Looks like the bug still exists 😞

[mint shadow]

Yep

[sleek forum]

How can I transfer my ios account to android?

[pastel gale]

Request a platform transfer from both devices

[proper marlin]

Basically scamming that's their usual

[sleek forum]

Ok ty, do I do that through fameloft support? Ice been trying to message them through that and no one ever replies to me

[pastel gale]

yes

[gilded nacelle]

omg

@mint shadow i have
experienced this too

[vital radish]

Such trash.

[amber ruin]

Asphalt 9 just randomly crash

[tacit fox]

Cannot make a purchase keep getting an error even with goole play credit

[drowsy laurel]

@pastel galeClash ignores purchase confirmation setting. I accidentally chose to do an extra defence race, but no popup asked me to confirm if it was ok to spend 75 tokens, it just did it. My settings for purchase confirmation is set at zero.

[mint shadow]

Why

[mint shadow]

🤔

[rocky wolf]

Well, hum, i tried to put my Windows account (i play on GeForce Now) on my phone but i cant find where

Help please

[neon hound]

@pastel gale
Watch i can't redeem code on my id but can do for other's id
Problem after id changed

This new format sucks. Even c care telling we are investigating. It's month they r investigating

[cloud vault]

Just asking buddy... can others do for your id?

[neon hound]

Not possible

[neon hound]

Same error
Many tried

[cloud vault]

I saw all your reports.... I thought they helped you out but... whatever 🤷 🤷

[river tree]

I think the error with Bank îs generated in the server side. After a week in reset the free first pack does not reset and starts counting directly from the second. After the second slot îs completez the game knows that need to tell You that the first is free and IT shows in the second pack. @pastel gale

[fluid rover]

It's the third time in a row that this happens in MP and this is the one time of many cases
I'm gonna lose it if this keeps happening

[hoary ferry]

Redeem code

[inner nacelle]

How can I fix this

[young kernel]

I trying to do code it doesn't work

[marble cedar]

🇨🇿Asteroid 🇨🇿#1989 has been warned

Reason: Bad word usage

🇨🇿Asteroid 🇨🇿#1989 has been warned

Reason: Bad word usage

[supple tide]

who ..... invented this one ...... to make the car do 2x kd when all the cars pass him after the start. look to change it.

@pastel gale

[brazen tree]

consistency moment

[pastel gale]

The free tier will not reset

That is how it's intended to be

[pastel gale]

There is an issue with your account, most likely

[pastel gale]

known clash bug, will be fixed

[pastel gale]

looks like the issue is with your google play payment setup

[pastel gale]

sent to the team

[open urchin]

Dude in Android, Im seeing Russian CCX event text but my game is TURKİSH

[neon hound]

@glossy vigil

Watch it every time i am redeeming code on my id a-gh84d8h this above error is showing

And i am not only one many android players facing this issue

There is long chat going with ccare but they aren't helping.
I simply said them "make a non expiring redeem code of 1 credit and test that code on my id a-gh84d8h"

Or make a testing redeem code for ccare to test this problem

Facing this problem after this id format change

One more id (a-363465g) above there look same error

[proper marlin]

Fix this

[fossil edge]

Where is the new Faraday car in the garage? I unblock it but not apoears

[karmic inlet]

Why no keyboard controls in my Android device ,I've plugged the keyboard in

The game didn't detect the keyboard

[pastel gale]

You unlocked the loaned version

[pastel gale]

Might be your device

[quaint phoenix]

How to change g play id

[karmic inlet]

What do you mean

The game do detect my keyboard before

[pastel gale]

hmm.. try a cache clear

[karmic inlet]

Let me have a try

[karmic inlet]

Still makes no difference

[quaint phoenix]

google play id

[austere valley]

Game stuck at Rendering mode when I tried to go back to main screen by pressing Home button when I was at the Road Test event Tab in Special Events.
Nothing would happen/ no command input.
Only option was to kill the app from recent apps and restart game
Device used : S23 Ultra at 60 fps 1080p

[karmic inlet]

@pastel gale The situation is that all the apps are compatible with the keyboard expect the game...

[novel trellis]

Message not showing and sending failed problem

[vale jewel]

This is the glitch at the nearly end of the To the Seine in Paris Track. I hope the curve will be increased.

[pastel gale]

Try again

[pastel gale]

We're aware of this issue, the team will work on it

[pastel gale]

What device are you using and what is the fw of the keyboard?

[karmic inlet]

The device is vivo Y69 but I don't know how to check the firmware of the keyboard

[true juniper]

Fix this please

[pastel gale]

We're aware of this issue, the team will work on it

[fresh root]

It says it upgradeable but doesn't let me

[young kernel]

@fresh root you got to buy blueprints and epics

[fresh root]

Nevermind

[young kernel]

@fresh root you will be stuck at 75k

[fresh root]

Yeah I forgot you can buy blueprints from sotre

[young kernel]

Ye but you need 4 epics as well

[fresh root]

Yeah and I don't have enough of the Currency to get it

Which is a problem

Which means that's it's behind a Pay 😕

[young kernel]

Ye

[fresh root]

Why do they have to make it behind a Pay wall 😑

That's just annoying

DEVS can you guys make it so you don't have to spend Real MONEY for In game R COINS

Because you have to you can't do it without spend Real money😞

😭

First the Pass and now this Ok I be HONEST the pass is fine costing real money but events as well come on GameLoft you have do something about this

[flint arrow]

with the new event Faraday Future FFZERO1 i got the car but it doesn't show in my garage

[young kernel]

@flint arrow the car you unlock is just a loan car you don't get it when it finished is goes away

[pastel gale]

https://asphaltlegends.com/news/?article=145

Refer to this article

[flint arrow]

but i unlocked the blueprints and showed me the animation when you unlock a car

[young kernel]

Its just a loan car you don't get it

@pastel gale help can you tell him About the test drive car please

[pastel gale]

you unlocked a loaned car that will disappear when the event is over. with this loaned car, you can progress through the special event and unlock blueprints for the actual car

please, read the article.

[flint arrow]

oh ok i did read

i get it thank you

[dawn temple]

Hi guys, i have an issue on Poco x5 5G phone. Whilst i have the phone's default FM radio app open and listening to radio, then I open Asphalt, the radio turns off, but the app remains open in background. I require that my background FM radio app remain ON providing me sound, instead of asphalt forcing it to turn OFF.

there is no permission to control other apps so this is uncalled for

[ionic plaza]

Uuh i wanna confirm does anyone else wifi gets disconnected randomly mid race and/or music player force closes while playing A9? It has been happening with me for quite a long time, at first i thought it was my phone but maybe i am wrong, because its annoying

I mean i play other games too, and use phose for other purposes, but, random wifi disconnection or force closing other apps never happened during any other activities

[proper marlin]

AIs are too overpowered.
They constantly try to mess up your lap time and wreck you.

[pastel gale]

What is your device

[stark quarry]

I don't know what happened here so

[versed arch]

I have found out that, After last major Update,
When I play MP1 after Playing a few races in MP2,The car selection screen goes to Initial page (D class screen) instead of going to last used Car Screen.
I think Before this month, it was that Car selection screen will go to last used car for MP irrespective of me playing other MP seperately.(?)

[ionic plaza]

Mi Redmi Note 4

[inland oasis]

Can i Play this Game, with a Fire TV Cube 2.Gen of Alexa, by Amazon ?

[timid rover]

Hey

[inland oasis]

hi

[grand fjord]

Hi bro

[stable dome]

Am I the only one this happens to?

[carmine rapids]

Same for me

[stable dome]

Does this chat look at the developers?

[golden cosmos]

servers are down @pastel gale ...

[dusky crown]

It happened to me too

[sleek olive]

Yah it was opening 15 minutes ago now it is not opening anymore

[strong schooner]

I was online but the server was taking to long to process rewards at the end of a race. I decided to relog to see if it would get better but got the same error as you did.

[vital radish]

[twilit viper]

back

[sleek olive]

It seems that the problem is solved and is opening again

[lilac hazel]

[pastel gale]

They were briefly down this morning, should be back up

[pliant cedar]

Still down

[pastel gale]

We're checking

[rare bough]

What's this ,no one can logged in my account 😡,i no give my accounts from games,i never sel the accounts

[vital radish]

@pastel gale

[chilly dawn]

I have the same problem again. I was kicked out and cannot log into the game again. Lost some reputation and rewards today. 😕

[tall sorrel]

Needed 60fps option in poco f5 .. 7+gen2

Grafics are not clear

[daring shadow]

#📝・server-news That player looks alike strange behaviour with continuous Nitro Usage in recent Multiplayer Battle.

[grim sphinx]

I don't have Lamborghini Revulto

[young kernel]

@grim sphinx did you the event when it came thats the only way you can get the key

[pure steppe]

yeah

I went from 120k+ r coins to 12k r coins because I bought r prints so I can play the rest of the event cuz required rank
but after I starred up the ffzero1 I had 12k r coins and to get the epics u needed 50k and I couldn't get more r coins because my ffzero1 dosent have enough rank

[young kernel]

@pure steppe 1 thing p2w

[pure steppe]

but I need 1k tokens I have 400

[void raven]

Legend store not refreshing today anyone know about this issue

[marble cedar]

RockingKevin#0607 has been warned

Reason: Posted an invite

[spice bloom]

@slim flare @pastel gale @heavy ice at one level I got stucked in which the barrel roll is not showing the option for jump but computer one are jumping through that. See this problem. I am sharing screenshot of this problem at which this occurred.

[spice bloom]

The mission is in American extreme and the level is 16

[pastel gale]

We will share it with the team

[tranquil oak]

I got a question

How can I log in back to my alpha account

[feral crane]

Get muted bozo

[pliant cedar]

FFzero1 again one event where only pay2win is only option..

[glass frigate]

My game is not opening for hours now,

[serene light]

code redeem

[marble cedar]

Rachel ®¥#8931 has been warned

Reason: Mass mention

[vital radish]

my phone does support, 60fps, can i get 60 fps, in the game....!!

[pastel gale]

If your phone does not support it, it's because the game would likely not run at 60 fps. We whitelist 60 fps on devices whose GPU can handle it

[vital radish]

my gpu is adreno 612

[pastel gale]

For 60 fps, this is the minimum:

• Adreno 630, Adreno 640, 650, 660, 730

• Mali G72 MP12/ G76 MP10/ G77 MC9

• Mali G710 MP7

Unfortunately we will not bring 60 fps to Andreno 612

[vital radish]

thanks

[inner pier]

Device overheats so quickly in 60fps, is there any optimization issue?

[lost narwhal]

I need 2 level 10 runners for my team

[spice bloom]

@floral axle @slim flare @pastel gale Will it solve??

[ruby arch]

still no sound

[novel trellis]

Please fix the issue there push my car one sided automatically in off touch drive please fix it

[wraith stag]

i have the same issue

i need the import parts to reach the needed rank, but i cant buy them since i don't have enough credits

what do i do now?

[polar yoke]

How can I save my game data

[queen cargo]

Apparently AI doesn't follow touch drive! That particular barrel being non-selectable has been in the game since the beginning 🙄

The sort of workaround is to turn touchdrive off and lead your car carefully in the middle to mid-right of the ramp so that it can jump to the straight path 👍 you can turn touchdrive back on a little before landing

@spice bloom This is how a touchdrive player can take the "problematic" barrel in Bridge View by briefly switching to manual... I'm using Hemi 👍🏼

[queen cargo]

Connect to Google Play Games or Facebook

[wet ridge]

@pastel gale is this the server's fault ? (Loud sound warning)

Or is he just a troll who did something?

[merry crystal]

this is not an issue the event is made for everyone to be stuck in this stage, to proceed you need to spend tokens

[fluid rover]

Gl, what is this. 5th time IN A ROW. Come on I'm really getting sick of these mp glitches
Fix your f*ing game

[wraith stag]

so it's intended?

[wet ridge]

Yep, leave it there and wait for it to come back next time

[wraith stag]

alr then thanks!

[lavish scarab]

Not a glitch, but there is no way to break out of it.

[ruby arch]

Did y'all try the Mali-G57 MC2?

[sage lichen]

Try drifting until full nitro and do Shockwave
Does that work?

[pastel gale]

It's below whitelisting specs I believe

[sage lichen]

Same issue it's impossible

[lavish scarab]

I tried, it didnt work

[ruby arch]

Can y'all try and test it to see if it's actually capable of higher graphics and 60 FPS?

[pastel gale]

I'll suggest it for the team, but I assume they have already done so

[supple river]

that's not an issue. the aeroplane is flying when you crossing that section so wind from that plane is pushing you.

[little ether]

Hello guys. For some reason whenever I try to join a club, I see this:

[violet moon]

I am not able to connect to my orginal account i just left the game for 1 month and the account is gone or what idk but i can't connect to it or see it in choosing option

[pastel gale]

please contact customer care

[pastel gale]

player ID?

[earnest niche]

I mistakenly clicked on token purchase of a tier can i get the tokens back

[minor fog]

@pastel gale
In today's GP rounds. The condition for 4 Barrel Rolls is not possible to do with Touchdrive.

[young kernel]

@minor fog im td and I turned td off when hitting the ramp and 2 ramp

[merry crystal]

@pastel gale 2 knockouts in a single race for MD is hard enough (I haven't done it yet) for TD it's almost impossible, change this mission

[minor fog]

Point remains the same, it cannot be done with TD itself

[young kernel]

Well no but thats what I did

[rocky swallow]

why is there a green exclamation mark above settings?

[minor fog]

I also did the same 😂 and telling the same whoever asking

[young kernel]

@minor fog Well I been td from start of game in playstore but im trying to the other

[finite goblet]

Actually I managed to do it with TD once and my clubmate twice, so technically it's possible.

[minor fog]

good for you 👍

[novel trellis]

I don't see any aeroplane ✈️ this track

[supple river]

check on left side of the screen the moment you took the ramp. in the recording that you shared here

[stark quarry]

Network status Not syncing from ramp to finish but no disconnect whatsoever

[night spindle]

I have a 4* car, but not getting points for that. Back Kitchen 03 in the clash.

[pastel gale]

this is a known issue, it's because the car is free try and there's currently a bug with free try cars and bonuses.

it will be fixed soon

[mossy umbra]

My game has been loading for 2 minutes and it still doesn't open up....i have good internet connection and rebooted my phone and it still has the same issue

[dark kiln]

Way game crash after 5 minat

@pastel gale please fix

[pastel gale]

please contact customer care

[pastel gale]

Please don't advertise here, do it in #🏎・clubs-recruitment

[slender osprey]

hi every one
i use to play pc now i want to tranfer my game data to mobile i messaged coustomer care but its been 3 day they havent ansered me

[pastel gale]

what is your conversation ID?

[slender osprey]

2316081

[slender osprey]

@pastel gale

[fallen minnow]

My younger brother took my phone and went into asphalt 9 game and mistakenly left me from my club now I don't remember the club name club tag code two days ago our club name was changed now what can I do how can I rejoin my club

[astral badge]

That's why I always keep my phone lock with password

[astral badge]

Don't ping him without any content or messages, he won't be happy with it.

[subtle pilot]

Okay so I went to this point of the clash of high village and yeah this happened. Gameloft please carefully think before you do.

And also fix too thanks 👍

[slender osprey]

hi every one
i use to play pc now i want to tranfer my game data to mobile i messaged coustomer care but its been 3 day they havent ansered me

[subtle pilot]

Why would you want to transfer?

[subtle pilot]

You have much more freedom on PC than mobile

[slender osprey]

because my pc is mine sisters and she is moving out with her husband

[short flume]

Please fix these stunts 🙏

[bright crow]

maybe 360 would do

[bright crow]

u took the ramp wrongly

[lavish scarab]

I tried, but it didnt xD

[astral badge]

Better play it on pc, because on mobile the game is laggy. Asus promised me their phone won't lag for gaming, but A9 proof them wrong lol.

[fluid rover]

Hmmmm something is wrong here

[pastel gale]

the car is free try as well, and currently there's a bug with it

if you choose any other car, extra points will assign correctly

[astral badge]

That reminds me of anything that is free is not always good 😂

[astral badge]

@short flume you definitely went with the wrong angle.... and you shouldn't have gone that high, best is go mid.

[bright crow]

And dont forget the killer bloody red helicopter

[bright crow]

Maybe ur own phon laggs
We that play on phones have able phones

[marble cedar]

COMACHO#2212 has been warned

Reason: Bad word usage

COMACHO#2212 has been warned

Reason: Bad word usage

[sullen carbon]

can i transfer my progress from android on pc? support is no longer available in my region

[astral badge]

My game wasn't always lag but sometimes, especially when I was playing the game with recorder on and the phone was hot with 60℃ and above lol And I ran the game with 60fps and high graphic. And my phone has 16gb ram with 256gb rom.

[astral badge]

You mean transfer from Android to pc? If you mean that, you can use bluestack, which allows you to play Android games on pc, but I'm not sure playing on an emulator is safe.

[sullen carbon]

emulator its a bad solution

[astral badge]

I gave you this solution because you have no customer service support on your region, as they are the only one who can do it.

[slender osprey]

but my phone dosent lag

[pliant cedar]

Your battery is going to die, that warms up and phone slows down BCS of that..

[astral badge]

Yea, but Asus promised that won't happen, so idk why. Asus phones actually have heating issue, even just streaming YouTube music I can feel my phone is warm. Or maybe I played to long. 🤷🏽‍♀️ I do have the Aeroactive cooler fan, but it doesn't work as what I expect, and it even makes the phone heavier and drains battery, so I haven't use the fan for like decades.

[astral badge]

Good for you. Maybe I played too many hours. I love the graphic of A9, so realistic when it is 60fps and high graphic.

[astral badge]

But honestly, I'm actually pushing my phone limits to see the best quality of A9, since the phone is a gaming phone, or else why would I even spent that much money on a mobile phone just for a video game.

[marble cedar]

Natalie Ooi#1314 has been warned

Reason: Bad word usage

[astral badge]

That helicopter terrible, sometimes it flied towards my lane when I was taking barrel ramp and caused my car crashed lol

[astral badge]

🤔

Track name 😂

[bright crow]

Haha but it's been months since I crashed on it

[steel hemlock]

Hi! I am getting error code 10 in multiplayer mode please tell how to fix this

[marble cedar]

Lonewolf#5818 has been warned

Reason: Posted an invite

[versed arch]

@cobalt fern

[cobalt fern]

Please don't ping codin for everything, personal issues still have to be addressed with customer care , issues channels are to keep an eye on collective issues and bugs, and devs/CMs do not work on weekends

[honest ridge]

Issue on all platforms (?)

[queen cargo]

It's possible to use PC purely as a controller/keyboard for Android 👍🏼

[astral badge]

He meant to transfer his Android account to pc, but he couldn't get thru the customer service.

[astral badge]

Yes, the bug make the stars to stuck at 1

[slender osprey]

bro its been 6 days since i have messaged customer care about transfer my game data from pc to mobile they havent answerd yet

[cobalt fern]

wait a few more days and if no answer post your ticket number in #🆔・tickets-customer-care

[slender osprey]

what is ticket number

[cobalt fern]

you'll find it in the email you received by the autoreplier

[slender osprey]

how many days i have to wai any idea 1 day

[cobalt fern]

post there on like wednesday or thursday if no answer

[slender osprey]

ok thanks

[broken seal]

For the past few days, this is what happens, the game loads successfully and then there are no SEs, no daily events and there's nothing. Just Career mode

[pliant cedar]

Check updates if available

[broken seal]

There are no updates available, I'm running version 4.0.0j and that's the latest right?

[fair comet]

Did you download it from play Store...... Did you have good internet

[broken seal]

I downloaded it from playstore and I play other online games like chess and they work perfectly, meaning I don't have Internet problems

[honest ridge]

No, the issue is you can use the loan car in clash

[vital radish]

same

[vital radish]

[vital radish]

end puts I won first place in multiplayer

[astral badge]

You still posting the same screenshot. And what's your point posting this?

[astral badge]

Yea we can, but there's the bug

[honest ridge]

Didn't tried using it xd

[astral badge]

Check if there's any update, because the game isn't loading correctly.

[pastel cloud]

unable to login to my existing account

[vital radish]

And now what are you going to do

[vital radish]

My game crashes several times a day

[keen kraken]

Hi ist es möglich ein Android profiel auf eine switch zu übertragen?

[young kernel]

@keen kraken English only

[vital radish]

I can't take this please help

[rocky swallow]

i cant aswell. also why does it say 39 cars and i completed a challenge that said "unlock 40 cars"?

[vital radish]

Because maybe you got that try out car

[young kernel]

@rocky swallow because the test drive car is only a loan car you don't get it

[rocky swallow]

i already unlocked the car. 😑 look in #⚡・community-media

[young kernel]

Is it the road test car

[rocky swallow]

no, i unlocked maserati MC12...

[young kernel]

O then I don't now

[amber ruin]

I randomly disconnected 10 times in Multiplayer but i have a good internet idk why

[formal ermine]

is it possible to connect with my android account on my pc?

[wicked hemlock]

No, game doesn't support cross platform.

[formal ermine]

will it support cross platform in the future?

[wicked hemlock]

don't know 😟, but you can try out any android emulator on PC.

[formal ermine]

smart

[opal pasture]

no explanation needed

[supple tide]

@round kite I did not get extra points for 4 * on the car. try to fix it. the whole Clash is one big mess

it doesn't work for me in the customer game. why? @round kite

[rocky swallow]

its not a bug, idk why but we cant upgrade cars in the clash

[obsidian void]

Bought MP pass but it doesn't refill all cars. False advertising and misleading players into buying MP pass. So disappointed

[queen cargo]

Not really "false advertising"... They don't say daily free gas refills for "all" cars 🤔

[obsidian void]

1 daily free gas refill(s)

What comes to your mind after reading this? What does this means to you as a regular player?
Won't you expect free gas refills for all cars at this price given that if you don't open the game for a day they do it for free?

'Gas for all your cars have been refilled'
This msg is so common to see right? 1 daily free gas refill(s) seems very much same like this hence I called it false and misleading

[queen cargo]

Well, reading letter-by-letter there's no confusion... Also, if you actually have to count tokens for all the refills, getting 1 daily for free (actually for the price of mp pass) is way cheaper

It also kinda plays with the emotions, though 🤔

[obsidian void]

They shouldn't have put refill(s) like this. (s) looks like multiple cars.
Anyways checkout this screenshot where they say it should have worked for all cars.

[tawny oyster]

hi . i didnt played for a few months and in the time i didnt touched the game at all . didnt change device . didnt reinstall or anything but my progress got completely reset . all my cars are locked but they are shown like this instead . and the support bot is not helpful at all . any suggestions ?

[pastel gale]

You do not own this car, thus you can't upgrade it.

[pastel gale]

This is a known bug with cars that are also available for free try, should be fixed next update.

[opal pasture]

it's a free try car, normally you can upgrade those.

[pastel gale]

It works for any car once. They are correct.

[opal pasture]

but if you say so

[pastel gale]

Not in Clash, as far as I know

[pastel gale]

Conversation ID?

[tawny oyster]

where can i find it ?

[pastel gale]

should be a string of numbers at the end of the message from customer care

[tawny oyster]

does the conversation have to end to show the id ?

[pastel gale]

hmm

anything above?

[tawny oyster]

it asked for my name and email . one sec

[pastel gale]

okay but no numbers there

you should get one later then

[tawny oyster]

nope . no numbers

then ill wait it out and send it as soon as i got it

[pastel gale]

alright

[supple tide]

Okey

[void heron]

@pastel gale i can't write 1h in cheater report. Check that player for acc sharing or cheats, 16 lvl garage can't play like top player

And that club have 2more players very suspect

[pastel gale]

We will check.

[void heron]

Thanks

[dark kiln]

Fix this problem

@pastel gale costumers care not fix my problem

This game has bug

[pastel gale]

I can't fix it either.

Please continue to talk to customer care

I cannot assist.

[dark kiln]

I will try a week

But not fix

[high halo]

Yeah they share accounts

[high halo]

Account was probably banned permanently...lol

[tawny oyster]

its only possible with my trash luck . and i didnt get any codes still either

[north jacinth]

@pastel gale Tried 5 times but did not update ☹️

[vast belfry]

i got the same issue

[fair comet]

@pastel gale when are they going to add paris track in club race map

[tall sorrel]

Needed 60fps option in poco f5 .. 7+gen2

[neon hound]

Fps is based on gpu

[nova moat]

I didn't get any rewards from the last wolves daily event, it's just disappear.

[pastel gale]

which rewards?

[nova moat]

Leaderboard rewards

When the event ended it just disappear.. No calculating results and no rewards.

[young kernel]

Ye I don't remember getting them as well

[lucid kernel]

After latest update, my teammate cant enter the game. Game giving this error

[vernal sentinel]

What the hell ???

[vital radish]

please help I don't know what's going on the game won't start ID: a-788d2 Nvidia Shild TV NM P2571

[south acorn]

got stuck in attack mode thinking it to be 1 star car

whereas it's not 1 star car of opposition

[cobalt fern]

What star is yours

[dusky herald]

This glitch happened to me twice during the defense phase and didn't happen to me in training

Why does the game keep asking for my approval to send notifications even though it is activated?

It doesn't happen often but when it does it is very annoying

[pastel gale]

maybe your device is having issues running the app

or you're low on memory

[primal willow]

Hi I have not received my legend pass discount offer from last purchase

Its showing as full price

[cobalt fern]

The discount perk from LP applies on Bundle

[primal willow]

Lol I'm purchasing lp from many seasons boss, did something change?

[cobalt fern]

always like that, but sometimes the normal LP gets a discount as well, but it happens randomly

[primal willow]

Oh can we do something about it cause I only buy lp pass not bundle and I have not got it

[pastel gale]

you are not guaranteed to receive a discount on the normal LP

only on bundle if you purchased LP in the previous season

that's all

[primal willow]

I have been receiving cut off on lp from last 2 season seems Gameloft is been greedy.

That's all

[pastel gale]

I merely explained how the discount works. Have a good one

[primal willow]

Its not your fault Codin, I appreciate your information but the higher management needs to understand this

[pastel gale]

Nothing has changed in this system.

[primal willow]

Great

[pliant cedar]

2-star, no stunts can't be done

[dusky herald]

Why might my phone have a problem running the game?

My phone is strong enough
Poco f3

[dusky herald]

+8 gigs of ram

[queen cargo]

Sometimes the bundle discount is 47% , sometimes it's 51% 🤔

[static coyote]

What is?

[swift ravine]

lower ur graphics

[raven jacinth]

can't seem to find the issue😕

[rustic jewel]

It hasn't even been 15 mins and this already happened

[hearty wren]

For some reason I'm not able to claim those two challenge tokens... Plz fix it

[cobalt fern]

you finished them, challenges are not infinite

[hearty wren]

Ik that I ain't stupid.. I'm saying I haven't got 'em tokens

[cobalt fern]

Nothing can be done for you here, if you really wanna pursue it though you have to raise a ticket with customer care

[hearty wren]

Wdym?

[cobalt fern]

#📌・rules last paragraph will tell you how to contact customer care

[mossy umbra]

Why is lp showcase this car? Is it supposed to be this?

[cobalt fern]

restart game

[mossy umbra]

Ok thanks

[quasi wadi]

i dont have anything from the new season

[cobalt fern]

updated?

[quasi wadi]

Im using facebook gaming

[cobalt fern]

don't know about that

[steady gull]

so far it never recieve the update yet
we don't see any of the new cars that were implanted in A9 on FB gaming perspective

[golden cosmos]

did they change the camera (action) view -- i see some new effects which i didnt notice previously, also they changed the angle a bit??

[dusk cedar]

I Can't Join The multiplayer and i can't send the chat please fix it

[wet ridge]

@pastel gale Please fix the map boundaries and respawn system I'm still in the track and I got respawned, specifically on this track

[north comet]

Why Isn't the game showing seasonal events and daily events? Have this issue for almost a day now

[golden cosmos]

did you upgrade the game?? Upgrade it from playstore.

[north comet]

I did. Saw some people are also having the same issue

[golden cosmos]

@pastel gale 😆

[inner pier]

@pastel gale is there a problem with droprates in car hunt

[pastel gale]

no

[inner pier]

Last 35 packs in car hunt didn't give any BP

[novel vigil]

hi

ID ?

[jolly ingot]

hello. how to buy a legend pass in Russia?

[bleak warren]

@pastel gale
The game isn't updated on the facebook cloud. Any reason why?

[pastel gale]

team is investigating

[analog prairie]

@pastel gale sorry to ping you
Play SE tab on Daily Goals vanished suddenly.

[pastel gale]

should reappear soon, usually happens after an update

[marble cedar]

🇨🇿Asteroid 🇨🇿#1989 has been warned

Reason: Bad word usage

[supple tide]

I'm no longer interested in the game. Especially since you want more and more money

if a person writes you the truth, some bot here will rather delete the message. that's pathetic

he can kick me out of this group

[cobalt fern]

@supple tide Hello, what happened what issue are you encountering?

[brazen tree]

the bug caused by spamming menu icons on the bottom with seasonal events and ending on career still occurs. The background is no longer blue, though

[cinder pond]

hello, I have a problem logging into the game with Wi-Fi, just endless loading, while in other games with Wi-Fi it happens quickly and stably, but in the case of downloading the game via Wi-Fi, I observe that in various events I have the progress of the team showing 0 or that there are no daily promotions and events at all and that I am not a member of the club, but when connected via the mobile Internet everything is fine

[supple tide]

why is my car flipping over on its roof as the only one with a purple interior. I drive exactly the same as another player on touchdrive. the others go on it will kill me. I don't like this account hacked by you. and the fact that you tell him that you do not interfere with people's accounts is a lie. if I play touchdrive, the game is set to automatic and it is impossible for this to happen. and when it happens to me, it's because you uploaded it to my account.

[cobalt fern]

Can you replicate the problem and record it? A video would help

[cinder pond]

help is no longer needed, after 2 days the game started working with Wi-Fi itself, just what to do if this happens again?

[proven summit]

Happens for me third day in a row

[jade knoll]

Happened to me all the time, was driving me crazy and "support" was useless. Took almost 2 minutes to log in every time, and sometimes it would just time out or give me some weird server error.
Finally discovered that by connecting via a VPN I can now login in a few seconds.

[brazen tree]

doesn't count as a knockdown btw

[queen cargo]

After you authenticate the payment from your bank (through whichever mode -- card, UPI etc), the game will always show this screen because it thinks that you "left the game during purchase" although you did it for the same purchase 🙄

After a few minutes, however, the transaction becomes successful 🤔

I'll suggest you check your bank transaction records just in case; if there are multiple deductions for a single transaction, better inform CC at once.

[hardy star]

Hi, I cant buy Enzo packs. Its global problem or just me?

[wintry sandal]

@hardy star me too

[worn harbor]

isn't working. tried even with a ⭐ ⭐

[shut oasis]

@jolly ingot due to the illegal invasion of Ukraine, Russia is not permitted to trade with European Nations. Thus including Companies like Gameloft who own Asphalt 9.

Player ID a-2g6e459
Platform Android
Reason for report: United Kingdom receiving poor cnx from servers. I have gigafast broadband no latency whatsoever. Please investigate

[supple tide]

unfortunately he couldn't. I'm no longer interested in the game. and not just because of that. I'm not going to play this game P2W. there are many games in which you don't have to put money. after 4 years of playing i have had enough.

[spice bloom]

Will it not possible to complete 1:23sec challenge with Ferrari la Ferrari in a event? If yes ,how can complete? Ferrari la Ferrari is level 1 max ,with this ,is it possible?

[queen cargo]

Which event? 🤔

[spice bloom]

European season mission stage 2 3rd flag

[queen cargo]

It's slightly tough for TD; however, if you can manage to not fall off the beginning ramps and maintain speed, it's doable 👍🏼

Manual, easy 👍🏼

[spice bloom]

I am trying but it is not happening.

[queen cargo]

What time are you getting with Laf?

[spice bloom]

1:24 or 1:25

[queen cargo]

Check this video on YouTube by Madathanu (can't post a link here) for a possible path... Although the car in the video is 5*, I think with more precise driving you can reduce that time... Better still, try to star up your Laf 👍🏼

[spice bloom]

I saw this but level is 5 then it may completely easily. With this how my problem solves

[queen cargo]

Practice and try again and again... Or star up the car whenever you can 🤔

[spice bloom]

I tried almost 30 times then I came here.

[queen cargo]

You can try again after star up... No need to pull your hair out over this 🤔

[queen cargo]

Also, this channel is to report bugs or similar problems... You could post in #🏎・general or in #📅・events instead for help regarding career missions 👍🏼

[brazen tree]

side note that knockdowns count as stunts... but otherwise doesn't work?

[amber mountain]

I cant get unique club logo 1 year now

you said that it is not avalible now .

From 1 year now

[cobalt fern]

Custom club logos aren't a thing anymore

[amber mountain]

Why ?

[carmine magnet]

how to get same asfult 9 id on android device

[young kernel]

@carmine magnet you can not

[tough yacht]

Stuck on chapter 3 it's asking for McLaren

[hardy star]

I still cant buy Enzo packs. Please help me or give me a reason.

[queen cargo]

@cobalt fern it's probably a good idea to have a channel for Career races 🤔

[cobalt fern]

Used to have one but then it got deleted due to inactivity

[queen cargo]

Maybe it can be revived... There are so many career-related queries sitting in this channel

Would be useful for all platforms 👍🏼

[cobalt fern]

will push to team, but it's up to them

[brazen tree]

gameloft wyd bro

[vital radish]

500 tokens for 10k credits

[marble cedar]

Bugatti Bolide#1172 has been warned

Reason: Bad word usage

[rigid pagoda]

It's been 2 days waiting for this game back to normal and I'm stuck like this. Already update, my wifi is fine and uninstall and reinstall the game. Nothing I can do.

[marble cedar]

D3adshot_Ced#8993 has been warned

Reason: Posted an invite

[brittle briar]

I need to restore my account and support is not opening

[dusk cedar]

I can't Join The game again please fix it

[left badger]

The Facebook version still does not have its update so idk maybe tell them to update it

[vital radish]

Hello,can someone help me, I cant't log to the game ID: a-788d2. (THE GAME IS CURRENTLY BEING SYNCHRONIZED WITH THE SERVER.PLEASE WAIT) The problem occurs on two console Nvidia Shild 500gb 16GB

[gray river]

Hello Asphalt 9 team please fixed it. worst condition to unlock next stage 😔

[vale ember]

why the IDR tweaking bruh?

[pastel gale]

checking with the team

[finite spindle]

What happened?

[vital radish]

I play A9C but when I load it it shows this, i even uninstalled it and turns my wifi on and off and re opened the game a ton of times and even used mobile data and wifi at the same time but it just shows the same thing😐

I also noticed it's happening for other people on the global A9 but it's working good for me, but I quit A9 global so...

[pastel gale]

we cannot assist with that version of the game.

[vital radish]

Bruh, even if you don't assist with it is there any ways I can fix it if it happens to me on A9 global?

[pastel gale]

there is no one "fix", so I'm afraid I can't give a general answer

it's a case by case fix

contact their support..?

[vital radish]

🗿how if it won't let me in the game

[cobalt fern]

https://a9.aligames.com/ there's wechat and some other buttons there, figure it out I guess, because here we can't help you

[vital radish]

Ah... I didn't see that

[vital radish]

This is unfortunate

[queen cargo]

@pastel gale there's a tiny issue which was raised a few times before... Puritalia Berlinetta has a top speed of 349.5 km/h as displayed in the stats; however, in actual gameplay, it reaches 347 km/h 🤔

[pastel gale]

Team tested on their devices and it goes to 349

what did you film this on? Android?

[queen cargo]

Yes... For me it doesn't go beyond 347

[queen cargo]

It's on Android

[vital radish]

Snow vs road -2.5km/hr

[queen cargo]

Not just snow... On road as well it reaches 347 and not 349

[queen cargo]

Here's another instance, from St. Peter's Kickoff... The car should go to 349-350 km/h but is going only up to 347

[vital radish]

Working with perfect nitro

[queen cargo]

Maybe it's working on Windows/Xbox/Steam... Not so on Android 🙄

[queen cargo]

With whichever nitro it gains around 15 km/h

[vital radish]

I play on Android as well

[vital radish]

I know what are you saying

[pastel gale]

the team is working on it

[rocky swallow]

not for android, but... ????

[north jacinth]

@pastel gale game is really lagging in this update , pls look into the game optimization

[dreamy mesa]

@pastel gale theres no update for facebook gaming

[raven jacinth]

What event?

[marble cedar]

McShine.#0778 has been warned

Reason: bypassing swear filter

McShine.#0778 has been banned for 1 week

Reason: Too many infractions

Banned until · Jun 13, 2023, 5:38 PM

[sage gull]

Why cant I migrate my local data to my connected account ? If i choose my local files my social media or google account wont connect. If I choose to force connect my facebook clearly my local data will be wiped out. Anyone can help with this since i reached out to gameloft and just told me they cant do anything about it.

[fair egret]

Customer care chat simply does not load(I've waited more than 30min)

[dusk cedar]

Legend Pass Still locked whereas i'm buying legend pass boost so fix it

[short flume]

I have registered for snapdragon event but still no event showing in game

[queen cargo]

If you are not from a country listed here among EUR+MENA and AP, then the event won't show up

(Source: Official documentation of Snapdragon Pro Series)

[short flume]

So we Indians can't participate in it , that's bad

[queen cargo]

India only has CoD-M under Snapdragon 🙄

[vital radish]

Hmm it's still showing for me lol and i only came to India for summer vacation

[fossil edge]

Where is the Nevera's key pack?

[cobalt fern]

None were promised

[north jacinth]

@pastel gale I want to ask if A9 is available in Facebook gaming

[pastel gale]

we're currently having issues with a9 Facebook gaming

but yes usually it's available.

[pastel gale]

none announced, not part of the SE.

[violet parcel]

@pastel gale Chapter 5 Career mode - Hybrid Ace Race no. 1. seems is not winnable any more by the Asterion (only car you can race) as Jesko/Gemera AIs will win ahead by a mile. Asking for a friend who posted this in our club Discord, I didn't notice since I finished it long time ago, but I did a good run to verify with maxed Asterion and sure enough I finished 3rd by a good margin. Is this something known to the devs? Can you verify?

[pastel gale]

will check tomorrow

[vital radish]

Thank you to everyone on the GAMELOFT Customer Care team for their help. Denis, AnnaSandra and others who helped me thanks a lot a-788d2 👏💪

[bleak warren]

@pastel gale
Uh, facebook cloud still isn't updated
not sure if it's just the account i'm using isn't updated or something though

[young kernel]

@bleak warren I think there having problems with it

[pastel gale]

Yes we're aware, hoping it's fixed tomorrow

[regal tartan]

I'm from the Philippines and it's not showing up ....my friends from India and Pakistan they are able to play it ??????😞

[queen cargo]

Lol I'm from India and I don't have the event 🙄

[regal tartan]

That's why I don't understand , some players can play, other players not .... this is discrimination 😡

[meager viper]

And im from Curaçao

[novel trellis]

Fix reward every season please provide zr1 in platinum pack we need that car in career mission. There are no option to get her blueprints you can't provide that car then provide in legend store please

[worn musk]

It's hard but beaten by asterion

[regal tartan]

Please, note that the new Snapdragon Mobile Open Europe & MENA event is available only for players from Europe and a grouping of countries situated in and around the Middle East and North Africa (MENA).

[violet parcel]

Point is that with maxed Asterion (race rank recommendation is below maxed rank) it should be an 'easy' win even with TD. I know for sure it is doable, turn to MD and KD the whole competition at start, but that's not the point. It should be easy for TD as well who already out pass the rank requirement.

[worn musk]

Quiet a few practice gives you good result

[short flume]

@pastel gale legend Store didn't refresh

[vital radish]

I'm getting a frame drop every race, no matter it's mp or not it's still frame dropping, can someone explain?

[dreamy mesa]

same here

[pastel gale]

we're working on it

[left badger]

@pastel gale Any news on Facebook version yet I don't wanna miss BOS

[echo harbor]

I have a question about an account transfering.
so I started my main acc in my phone using google play (android) and I wanted to know how could I activate my account and continue my progress onto steam or microsoft store or any other way in pc

[vale ember]

why?, isn't the limit 50 rank difference?

[rugged nova]

It depends, differs from race to race

[wet ridge]

@pastel gale isn't the ticket refill time 8 minutes per ticket if I have the TLE pass ?

[north jacinth]

@pastel gale can u check the Apollo Evo SE, Stage 8. It's really tough to win the race and beat the race time with 1*Panamera ☹️

[pure monolith]

@pastel gale please fix this. Car getting pushed aside in this place of track. Id - a-1g428f

[dreamy mesa]

thats normal for this track

[pure monolith]

How is that normal?

[raven jacinth]

#⚡・community-media

[pastel gale]

Normal

[pastel gale]

Should be ok today

[pure monolith]

And why its normal?

[pastel gale]

Contact customer care from both devices

[pastel gale]

Plane pushes everyone

You can steer to the right and it will be fine

[pure monolith]

💀

[pastel gale]

Yes it should be

[wet ridge]

It shows 8min24s on my screenshot there

[pastel gale]

I saw, not sure why. Maybe he just bought tle pass?

It probably doesn't override the refill timer of the ongoing ticket refill

But it should after that refill completes

[jade knoll]

In BOS class S the Divo is not showing up as a free trytrytrytrytrytrytrytry

[raven jacinth]

It's not a key car so no free try

[jade knoll]

mm... I see, thanks

no idea why this thing typed try so many times...

[queen cargo]

The plane in Greenland as well as the trains in Paris tend to blow the cars away...

@pastel gale I can understand the jets of the plane being strong, but the train thing seems a bit off 🤔

[pastel gale]

off in what way?

[queen cargo]

Just trying to understand in a physics sense... The aerodynamics around a train don't appear to be as strong as the plane jets 🤔

[pastel gale]

What are the physics of a shockwave

[queen cargo]

Maybe there was a "blow-away" code written for the plane, and the same one is being used for the trains without changing parameters 🤷

[north jacinth]

@pastel gale like how do we play in facebook if i ask

[steady gull]

sadly fb hasn't recieved the update yet despite it was said that it'll be fixed

nvm it's fixed

[sonic moat]

It's not a bug, it's a section where every car gets pushed by the plane

[grand oar]

Why is progress not syncing?

[pliant cedar]

Bad connection or outdated versio of the game

[grand oar]

Yeah
Its fixed now

[vital radish]

@pastel gale , I have actually a problem on Android. I am playing on a bad device with normal graphic mode. When I swipe to the left there is a "performance" mode. Once I applied graphic settings to performance, the game launches at normal settings.
Can you solve that please

As well, on Android I would like to have lots of graphics parameters like on Windows PC such as 30, 60 or 120 FPS option, screen resolution, ect

[lofty solar]

Uhm, LS refreshed at 7pm bst yesterday, hasn't refreshed today at 10am bst, didnt get LS update for whole day

[formal bobcat]

why is everyone getting 4 nsxs in the 12.6k milestone

man fr I grinded very hard, without even having meta vehicles, and this is what I get?

[steady gull]

you need good luck and RNG to get better bps than the acura nsx

[grand oar]

Same here

[lethal mist]

free cam is broken

[grim glade]

LVN feels so weird to drive

[rigid aspen]

Ferrari La Ferrari bps are impossible to find in legend store for credits

[vital radish]

In Android it shows a fake notification that the LS refreshed, and when I open the game it's not refreshed. Plus you haven't fixed the ramps on Paris sacred heart

[raven jacinth]

@pastel gale The game instantly just became like this after race

[queen cargo]

This can sometimes happen with auto rotate while recording... But first time I've seen this extend to the game app 🤯

[brazen tree]

increase panamera card pack drop rate in legend store its actually so bad the only bps i got so far were the garunteed ones

[formal bobcat]

I still prefer 4 targas than 4 nsxs tbh

[cinder pond]

there is no sound in the video and only in this game no video recorder records sound, while sound recording is also turned on

[vital radish]

That's a issue with samsung phone or with some Android phones, it happened to me too it will fix automatically on some update that your phone gets just depends

[cinder pond]

when updating a game or phone?

[vital radish]

Phone, i recomend you try other screen recorders like AZ screen rec and experiment, if it still dosent work then ask a person that works for the company of your phone to tell the reason why it's happening and how to fix it

[pliant isle]

Why putting this offer while there is no ad available?

[viral drum]

I uninstalled the game a while ago but I reinstalled it about 1 or 2 days ago and I signed in with both my Google play and Facebook accounts but I can't seem to get my old account back

[lavish brook]

Does Asphalt 8 have the ability to play offline?

[vital radish]

Yes but this is asphalt 9's discord server not A8

[pastel gale]

contact customer care

[pastel gale]

ask in the a8 server

[limber violet]

I am stuck in chapter 5 can anyone tell me what to do?

[blissful lagoon]

Why is the graphics so bad even after I set it on high quality?

[vital radish]

I think your device cannot support high quality due to the PPI

[blissful lagoon]

But it has a SD 870 tho, it shld be able to support

[vital radish]

What is your phone model ?

[blissful lagoon]

Poco F4

[vital radish]

https://youtu.be/4WdQQOlaY3A

Check if you have the same quality
Otherwise, check the updates of the game or merely restart your device

[fleet sentinel]

Guys my phone crashes every second race when I play asphalt 9, is this a general problem? I have a Redmi note 11

[tough yacht]

@fleet sentinel stupid people having stupid phones 😅

[vital radish]

Why do I get 4 Porsche Targa 4s?!

[vital radish]

Dude that is normal on that track

[grand oar]

Its bronze pack

I got them in gold pack

[vital radish]

Ik but when I reached Gold or Platinum Pack I get 4 Nsx or Targa 4s?!

[grand oar]

Probably targa

[vital radish]

Drops on Mp packs are weird today

[grand oar]

They sure are this season

[vital radish]

Lol

[grand oar]

Try battery optimisation to unrestricted

[fleet sentinel]

🤓😐

[fleet sentinel]

Tried already. Cc told me to uninstall and reinstall, now Google play store gives me error message xD

[vital radish]

Why would you uninstalled Asphalt 9?

[woven mauve]

Thanks gl for do nothing last season same problem with all codes

[young kernel]

Same got nothing

[ionic plaza]

If any admin is online please check #🛡・the-clash , because clash appears to be broken

[patent sand]

@pastel gale What is happening in the game

is there a solution

Rip

[low cairn]

Same

[patent sand]

The problem has been resolved @low cairn @vapid wolf

[unkempt juniper]

Guys I somehow lost my account, I log on same google account and there was not progress save, can someone help me pls

[nova hatch]

Why the A9 Bank doesn't reset to tier 1 with free tokens? And I get it, "5 tokens in the bank" for every race, can it be turned off already?

[pastel gale]

contact customer care

[pastel gale]

It's not supposed to reset all the way to tier 1.

[nova hatch]

But supposed for the paid levels? What is it, greed? Too many free tokens for players?

[supple river]

Why some players are not seeing snapdragon series events even after registering?

[queen cargo]

Region restriction 🤔

[supple river]

But the country is available in the list. In the past whenever region restricted events came, my country name was missing in the list.

[pastel gale]

Is this still the case?

[vital radish]

Ive been waiting 5 minutes on the loading screen but a connection error pop up appears even though my connection is stable, how to fix this?

[pastel gale]

change your connection

[vital radish]

it worked, thank you so much

[pastel gale]

My pleasure!

[gilded nacelle]

I am a member of TURKISH POWER clan

[patent sand]

Nice to meet you

[gilded nacelle]

Me too

[fair prairie]

Imola's handling is broken on td, radius as wide as divo. On md Imola's drifting radius is very sharp, on td it should be the same.

Rimac c1 has the same issue

[night remnant]

Hey Everyone, I'm facing a Bug in the game, the car automatically starts drifting to the left whenever i pause the game and try to replay it 😥😥

[fair nymph]

Hello, today I logged in to play but it appears as if I were without an account, it lets me buy in the store but everything else is blocked, help pls :c

[stoic jetty]

Hi guys I have managed to improved the Nissan 370Z Nismo

[young kernel]

@stoic jetty you put it on flexing channel not this

[torn tundra]

Im experiencing no audio on the app i just recently reinstalled it and this happened any reason why @pastel gale

[tacit fox]

Is there an IOS like looking for clubs room ?

[novel trellis]

What happened this vj player

[cinder plover]

Donate feature ?

[lucid monolith]

looks like they are implementing a donate feature for the game !
have you tried clicked the button ?

[pastel gale]

Hi! Can you give us more info about this? What is your game version, player id, and when did you start seeing this?

[pastel gale]

#🍏・ios-clubs

[novel trellis]

Today only see this he was join for few minutes after i see this he left my club

[pastel gale]

I see, thanks for the info!

[brittle briar]

Wrong car I want. The car

[heady crown]

Hey, why am I not getting double packs?

[vital radish]

@pastel gale What's wrong again? I have a pass and no double packs

[left oak]

Same problem here!

[pastel gale]

we're investigating

[full mulch]

@pastel gale This need compensation… we are loosing valuable time on daily pass for this hunt.

[vital radish]

Same problem, no double packs

[pastel gale]

issue is already fixed

[left oak]

Any compensation for the inconvenience would be generous.

[pastel gale]

Seeing as the feature was down for less than 30 minutes, I doubt we will approve compensation

[full mulch]

It depends how you see it… for me there is one day left on pass … which means I lost around opportunity to open 50-60 packs in those 30 minutes .. enough to gain 6 BPs.

[vital radish]

@pastel gale
The LP pack is clearly not fixed on android, here is evidence

(also can I please have my 70 tokens that I just spent to prove this back? 🥺)

Player ID a-gd5715g

[pastel gale]

Thanks for sharing, we'll investigate.

[vital radish]

Fixed now 👍

[pastel gale]

have some work to do now, but remind me later to send you the tokens 🙂

thanks for recehecking

[broken falcon]

Can someone tell me that why Can't I join in Multiplayer in any mode?

[pastel gale]

what age did you enter in game?

[broken falcon]

No I didn't had problems before the problems started from today

[cloud vault]

@astral badge here

[astral badge]

@pastel gale Good afternoon sir, I have problem purchasing this pack with tokens. Restart the game still the same. I need a few blueprints for Onyx starway. 🥹

[pastel gale]

player ID?

[astral badge]

a-cdfg52

[fresh wigeon]

Can anyone explain the sh# physics behind it , or my A9 multiplayer luck bar got over so the game just force flipped my car itself.

Well it's not the first time game did these type of weird things to knock my car , and it happens only in multiplayer.

[stable robin]

@pastel gale I’m trying to transfer my game progress from Android to iOS but customer care automate message keep saying to send the request from second device which I have done that but nothing is happening, please tell me what to do.

[astral badge]

Try use emulator? @stable robin

[astral badge]

He hit you

[fresh wigeon]

No he didn't, It's ghost splitstream MP players cannot knock or touch eachother.

[broken falcon]

Can Someone tell why can't I log into the game it's showing Error (1-3-5-2 ) can someone tell what it means?

[marble cedar]

Nifty Moon#4342 has been warned

Reason: Spam

[slender void]

Hi gameloft

Can you help me

[steady gull]

@pastel gale when you filter out for Lamborghini it seems that somehow, the 2 Zenvo cars are in that filter somehow

[marble cedar]

Nifty Moon#4342 has been warned

Reason: Spam

[fair copper]

I can't use my 30 c class wild cards in upgrading my panamera turbo s, why is that🧐🤔😤

[stable robin]

Wild cards can only be used on cars that you have unlocked.

[fair copper]

It is unlocked and 30 BP to maxing it but I don't have the key yet

[stable robin]

When you don’t have the key means it is not unlock. Once you have the key then only it is considered unlocked but by then the wild cards will be useless since the car is maxed.

[ruby arch]

I'm also having this issue

[fair copper]

Okay brother, thanks for the clarification 😎👍🏻

[cinder pond]

try to shoot video without bluetooth headphones

[ruby arch]

Same thing, I don't own any bluetooth headphones

[broken falcon]

Can someone tell what error (1-3-5-2) means?

[fair prairie]

Imola's handling is broken on td, radius as wide as divo. On md Imola's drifting radius is very sharp, on td it should be the same.

Rimac c1 has the same issue

[astral badge]

You can't have too high fps if you are using a bad phone, and the phone screen is too small to adjust the screen resolution... Lol.

Btw, this is the settings on my phone...

[civic minnow]

Can anybody tell me why I'm not able to post pics in general chat?

[young kernel]

@civic minnow got to be level 20 so keep chatting

[civic minnow]

You mean in general chat?

[young kernel]

Yes

@civic minnow yes

[civic minnow]

Oh thanks man

Truly means a lot @young kernel

[young kernel]

Ok

[slender void]

Gameloft I want you add this control in to Asphalt 9

[raven jacinth]

#758350934983442473

[steady gull]

this is asphalt 9 server not asphalt 8 server

[torn tundra]

Is anyone else facing no audio a couple of days ago i reinstalled it and no sound what's soever 🤔

[raven jacinth]

Which device?

[errant hollow]

มีไคตอบได้บ้าง จะปลดล็อก
ต้องทำไง
Can someone answer? Will unlock.
what to do

[dusk cedar]

My connection is good but event still locked please fix it

[jolly wedge]

How can game data be converted from android to Windows? Thank.

[steady gull]

you need to contact cc to get your data transfered from android to windows. pls note it's one-time only

[steady gull]

you mean unlock the body kits
just do multiplayer. it offers body kits for any car with it

[jolly wedge]

Ohhh, thank you 💕

[torn tundra]

Poco X3 NFC

[torn tundra]

.i posted a video here

[sonic spire]

Might be a problem from game settings

[sterile burrow]

Hi

[rocky sinew]

Hi

[fiery zealot]

Hi asphalt 9 team here is the recording of the gameplay and no audio is being recorded even after setting the audio settings to system sound in my recorder app, I tried with other games but no audio issue is there except in Asphalt 9 please help.

[plucky hollow]

having the same issue. i think the only possible reasoning behind it specifically being disabled is the copyrighted music within the game. i contacted support about it and got no response

If i need sound in my video i use my music player (not a streaming one) and let it record that music while I play A9

[ruby arch]

I have that issue as well

[fiery zealot]

@plucky hollow
Bro I already turned off the music not even the engine sound is not coming in recorded videos.

[plucky hollow]

Thats because the app specifically was built to not be to capture any audio.

[ruby arch]

Why can some devices record Asphalt 9's audio without any problem?

[dawn kite]

Idk

[vital radish]

Got the same problem, but my connexion is 40 MPS per second

[torn tundra]

Are you also facing ? In the settings all are up and good just no sound 😔

[jade knoll]

I'm garage 17, have loads of cars that need blueprints, and all I get 90% of the time in the legend store is this type of garbage. 5 import parts????????

[obsidian patrol]

xd

[harsh sigil]

Any response guyz?

[harsh sigil]

It seems most of cars are max

See this also yesterday i max p1 so i got blueprints which i need

[vital radish]

Gib

[pastel gale]

sent

[mortal frost]

@pastel gale Hi, i got an interesting issue. Could we dm?

[pastel gale]

If it's an in-game ban, please contact customer care

[mortal frost]

Nope, no ban...

[pastel gale]

Sure, I'll open

[vital radish]

this issue isnt for android, its just a SE question. Why is the NIO EP9 and Da vinci and renault trezor not there? (green game jam)

[vital radish]

Thanks

[grim glade]

https://www.youtube.com/watch?v=zPWbs3LzVJo

[fair comet]

@pastel gale my clubmate can't buy any pack..... What seems to be the problem and how can it be solved

[pastel gale]

tell him to contact customer care

[fair comet]

Ok ok

[marble cedar]

Trent#0568 has been warned

Reason: Posted an invite

[proper marlin]

I didn't get the 4 star points

[pastel gale]

Known issue, it's due to the free try. We are working on it

[cyan thistle]

when i started playing, i can see burned disk plates while i do lond drifts, but right now, when i noticed, it won't shows.. anyone help.. i'm already using "high quality"

[swift mortar]

i am looking for a club

[astral badge]

https://discord.com/channels/464007189741305856/476683826387484682

[atomic elk]

Is there a way to recover deleted account? 🙂🐻

[pastel gale]

contact customer care

[queen cargo]

Probably the device or the game code is trying to conserve data 🤔

[cyan thistle]

i don't know what happened

[mental pollen]

Hello, when I log in to my account with facebook, I get the error "Login Failed". What should I do?

[raven jacinth]

Wait for like 10-15 seconds, it usually happens with me

[grim glade]

Skill issues

[brittle briar]

Doesn't open need to contact support

[vital radish]

You are playing on what Android version ?

[brittle briar]

13

[ruby arch]

🚗 went self-destruct

[echo patrol]

How can I transfer my game data from Android to iOS?

[vital radish]

Contact customer care

[astral badge]

What's your point of the video? I don't get it.

[vital radish]

You can't knock him down because he's going faster than you

[slim creek]

@pastel gale
The Dragon Boat packs still features SV coupe instead of the Tributo

[pastel gale]

team will fix

[primal willow]

Hi @pastel gale This error keeps popping up now and multiple loss due to it and later error 0.

Everything else works fine.

[pastel gale]

please contact customer care

[primal willow]

They will reply in week and then the clash will be over my friend!

I'm still creating a ticket, please see if you can do something and escalate it.

[pastel gale]

I will

[primal willow]

Great here is the ticket Id 2372463. Just escalate as per your instructions. 🫡

[vale ember]

this is not a problem only on android, but i don't see any other appropriate server in which to post this....but please fix this issue in the clash. Sure it was my mistake that i didn't double check, but come on, this rank bug is very misleading.

somehow i think the clash is getting worse and worse every season

[vital radish]

SAME ‼️‼️‼️

[vital radish]

Adreno 725 is pretty powerful

[gilded nacelle]

??

[trail mulch]

@pastel gale This is a list of events that I missed because it took 31 days to resolve my account issue.

Maserati MC12 Grand Prix
Lotus Elise Sprint car hunt riot
Limited time event: Enlightenment Day
Limited time event: Memorial Day
European 2 Season multiplayer finale
Ferrari Roma car hunt riot
AF8 Falcon Edition car hunt riot
Jaguar C-X75 special event
Snapdragon Mobile Open
Limited time event: Green Game Jam
Limited time event: Endurance Competition
Limited time event: Porsche Anniversary Celebration
Nevera multiplayer
Apollo Evo multiplayer
Legend Pass Showcase BMW M4 GT3
Weekend Rampage: Enzo Ferrari
Ford GT MKII car hunt riot
Lamborghini Miura Concept car hunt riot
Panamera Turbo S car hunt riot
Limited time event: Pre Anniversary Special
Limited time event: The Final Match
Weekly Competitions
Elite Class

I got compensated 500 tokens.
Do you think it's a fair conclusion?
Please respond with a simple yes or no I'd love the team's opinion.

Thanks have a great day!

[ruby arch]

You can't upgrade free try cars on the Clash?

[queen cargo]

Those which aren't unlocked cannot be upgraded

[tawdry sleet]

Hey guys , why am i getting old rewards in lp , i am new player , joined for mostly 15 days , and also ferrari 488 event also is not ending for me 😮

[fresh wigeon]

Why am I unable to upgrade the car what's this

[fresh wigeon]

No that's not , I have upgraded many cars many times which were of free use ,not owned.

Why this time not it's not upgrading

[spare mulch]

Hey, it's not allowing me to log in to my acc using Google Play. Help pls

[low onyx]

Hey...

I didn't log out since I've no clue on how to log back in... It's like ideal... If: As if I could have seen that coming...

[charred grove]

@pastel gale Can't seem to attack, done a restart of phone, clear cache and no change. Wondered if anyone else is seeing this?

[charred grove]

Ticket id 2374680

[queen cargo]

@pastel gale is the "pride day" event unavailable in some regions? I can see (and play) it, but some of my clubmates cannot 🤔

[pastel gale]

Yes

[mortal bronze]

Guys i need help. I'm having this kinda loading bug. It takes a while for the game to load. I can't even play mp. Any help

[fresh wigeon]

And also when attack phase was started it showed me that I got 3 street lines to attack but now it's not allowing me for 3rd one.

This clash A9 is messing too much 😡

[lilac hazel]

6 stars no extra points??

[queen cargo]

Regera is Free Try 🙄

[swift glacier]

In my last race I had my game kinda got a little glitchy and said I was in last the whole time when I was in first I finished the race snd it tied me for last

[pearl shuttle]

it's been 1 year already and this gyro issue hasn't been fixed. In start of race my gyro locks itself lost my ranking in MP because of that.

@pastel gale please tell me if you guys are working on it

[pearl shuttle]

dude i was on first on leaderboard played 2 races now i am out of top 10

[astral badge]

This shyte happened to me twice just now

[jagged summit]

@pastel gale

• Explained a player of the team doesn't get the option to attack a node (free try) in the Clash.
  Answer: we will look into this irregularities cheater
  -Explained 2nd time. He can't attack, and added a SS which one.
  Answer: There's no problem. You can't occupy more than the assigned streets.....
• Explained 3rd time.

Thats not support....

Can you pass it to a real person? Thx. It's decisive in the outcome of The Clash.

[open flax]

Hi guys, the rank of my car is much lower than recommended. How can I play without upgrading it?

[queen cargo]

In career, you can play with an under-ranked car as long as the rank is within 30 points of the recommended, but not lower than that... A few months ago, this condition was not there (one could play with way under-ranked cars), but an update forced it so 🙄

In short, you must upgrade sufficiently.

[open flax]

Thanks a lot. I haven't played in over a year so I don't know. (I want to correct that you can play within 50 of the recommended)

[queen cargo]

Maybe it's 50 for some career races... But the last one I completed (Lykan season final race) needed it within 30 🤔

[open flax]

this is true😉

[sick venture]

Can anyone explain me why this is happening from three days on evening and night times

[warped terrace]

I am here to ask how do you change your username? I don't like my username being driver5913

[onyx osprey]

I am here to report a steering issue with my game, when ever I start steering, the car get stuck drive that way I have tried everything

[hoary galleon]

Hello, I seem to be having an issue. I am trying to redeem this season codes I found online, but when trying to redeem, they say that "Your request could not be processed at this time. Please try again later.". Since both codes say this and not that they are invalid, I was looking for an answer on how to redeem them if it is still possible, or getting help on redeeming them

Anyway, thanks on advance

[queen cargo]

Follow these steps... The first change of name is free, while each subsequent one requires 30 tokens 👍🏼

[cinder plover]

GL 27 MIL

[queen cargo]

That's the surplus above GL18... There are plenty of people with surplus above 40M

[cinder plover]

I know surplus
But jeez 27 Million
Which car you do not have

40 MIL??
Insane

[queen cargo]

There are at least 212 cars in the game 🤷

Danny had 51M surplus in November 2022 with 186 cars... Now he has 212 cars, so one can expect 60M+ surplus now 🤔

[astral badge]

Fistro, the most talented AI in the game, he was even capable of beating the best alien on the Android version.

I lost my "Win The Race" reward because of him. 😕

[queen cargo]

AI cars tend to respawn closer to the finish line or sometimes on a different part of the track in case they get knocked down at the very beginning or near a crossing 🙄

[pastel gale]

contact customer care

[warped terrace]

Ok tysm

[twilit tendon]

Anyone help me

[pastel gale]

What is your issues?

[vale granite]

"Could not log into Google" and "Could not log into Facebook" too💀

[lucid kernel]

I can not enter

My wifi is working properly

[hoary galleon]

Hello, I would like to ask a ticket push if possible
Ticket ID: 2377679
My player ID: a-dceh455

[jade moss]

I faced issue in td

Some times the left side drift button released though I hold it

[pastel gale]

Will do.

[pastel gale]

Could you share a video?

[pastel gale]

Try a different connection, please

[lucid kernel]

Opened after a while with wifi,thanks

[pastel gale]

cool, thanks for the update!

[cloud ibex]

Hi everyone,

how can a level 1 apply to a club? Something is wrong there.

Thank you for the information.

[fossil ingot]

It has been a week or more. I put a ticket in to fix "Could not execute action on this server" and I am unable to play MultiPlayer. I set my age to 24 during begin of the game. Please fix this for me. Conversation ID#: 2365957. Please Respond.

[astral badge]

He's from Fury club, probably hacked. Just like in my previous club, which the club status was set to private, but still people were able to join the club without getting invited or accepted.

[queen cargo]

It could also be a server-level connection issue, similar to the "no new season available" error 🤔

[cloud ibex]

Hi,

I don't think so.

The request was there for several hours until I blocked it.
Own game closed and opened several times.
In the period would be the worst synchronization done by GL.

Thanks for your answer

[cloud ibex]

Hi,

I am asking about the former.
It's also my guess that something is wrong.

The second may well be.Invitations last forever unless you delete them.
I also have a lot of invitations from other clubs in the list, although these have often been full again or always stand on private.
Unedited invitations will remain.

Thanks for your answer

[astral badge]

Level 1 can join a club?

[cloud ibex]

Level 1 cannot join normally . I know that.That's why I'm asking here.Either defective or a cheat?

Maybe @round kite has an answer?

[astral badge]

That's what I say "hacked"

[austere valley]

I just purchased the Bundle pass
, I didn't get those +2 fuels from the Tiers

[pastel gale]

You got +1 fuel, which is at tier 6 of the LP

next +1 is at tier 12

and the final +2 is at tier 18

[queen cargo]

It'll come after a few minutes... Meanwhile, update your apps from Play Store (or equivalent) and restart your phone afterwards... I got the same issue, and the bundle appeared in around 20 minutes 👍🏼

Edit: didn't see the picture... In that case, Codin's answer is 100% correct

[pastel gale]

he said he bought it

not sure if your message is relevant.

[queen cargo]

It's not anymore... I hadn't seen the picture 🤦

[pastel gale]

all good 🙂

[hidden linden]

Everything seems fine from my side, still showing this message

[pastel gale]

is your google play country the same as your in-game country?

[hidden linden]

Yes

[pastel gale]

contact customer care

[hidden linden]

New problem, what is going 🙄

[pastel gale]

restart your device and try again

[hidden linden]

Thanks for helping

[pastel gale]

no worries

enjoy

[sonic moat]

Mine

[pastel gale]

restart your device

[sonic moat]

Already did

Currently I'm outside India. So how can I buy the pass

[versed arch]

I'm not getting today's daily free reward Even after restarting game 20+ times and Finishing 10+ races.
I raised.an issue ticket.
Ticket ID: 2381843

[vital radish]

@sonic moat this already happened to me and just reset the wifi or use vpn from india..

[versed arch]

Now, What's this Reward?

[queen cargo]

It's 100 tokens + 5 BoS packs (F1LM+Centodieci+Stradale) + 5 Tuatara packs... I got them on Android, but not on Steam 🤔🙄

[rough helm]

I am not getting the Ferrari 488 GTB Seasonal event

[versed arch]

I am on Android though.

[versed arch]

@pastel gale , It's been more than 12 Hrs for my request for this chat.
Still no response from the other side?
Please help me get these rewards.
Soon there will be 2nd Day Ongoing, So I won't be listened to about Day 1 Rewards.

[rough helm]

Why I don't have Ferrari 488 GTB event?

[rough helm]

My wife has the event tho, but why I don't have it too

[split oasis]

Is this pass good?

[craggy turret]

Not sure if you already shut the servers down for kindle fires but I don't see anything.

[summer badger]

[pastel gale]

It's only for new accounts

[rough helm]

Oh okay 👌 that's why my wife has it and me not. Thanks

[hidden linden]

@pastel gale Still i didn't get the gift 😑

[steep yacht]

There is an issue whenever i want to log into Facebook or Google Play. Before, i transfered my progress on IPhone, though i returned on Android, and wish to return to my progress. Any advice?

[cobalt fern]

If you transfer to a platform you will never go back to your original one

[astral badge]

Transfer between different platform is only one time, so you can't switch different platform anymore.

[steep yacht]

That's kinda sad :/

Rip to all of the cars i got so far

[astral badge]

Just play on the same platform bro

[steep yacht]

Thing is, i changed my phones, and i dont have an IPhone anymore

[astral badge]

You mean your account is on iPhone but now you own Android?

[steep yacht]

Yea

[astral badge]

Playing on emulator may be ban-able, so good luck to you

[vital radish]

Your wife plays asphalt 9? anyways you have to wait it comes randomly

Also may be that ur lvl 8 while ur wife is lvl 4 so the game thinks u already unlocked the 488 but idk it should show

[cinder plover]

Unable to purchase 2nd pack in 5th Anniversary relay packs

[pastel gale]

will be fixed

[vital radish]

@pastel gale it shows that i gained 0 rep even though i played the new MP1 and MP2

[torpid ether]

Suddenly Network connection while playing SE

[vapid horizon]

+1

[terse temple]

Is there any Day 2 gift, as they had said that they promise gifts of 5 days?!

[untold chasm]

Why i can't get 1st day login into gift?

[terse temple]

Hehe

[untold chasm]

Why i can't get 1st day login gift?

[terse temple]

Error, mentioned in hot topics

[vapid horizon]

There will be, but most probably not before tomorrow

[terse temple]

Sure np, loyal players and I will keep patience

[desert ocean]

Umm is this the time for A9 server rebooting? Cuz my game always kicks me out to the loading screen around this time with error 1-3-5-10

[mellow dune]

There is no free try for huarya. Also for Bugatti Divo in previous BoS.

[sonic spire]

Only key cars have free try

[mellow dune]

That sucks then 😂

[void geyser]

Had to factory reset my phone and now I can't get past this stage...any clues anyone?

[pastel gale]

if this persists, contact customer care

[gentle osprey]

Hard

[terse temple]

Its a general issue not a bug

Gameloft had promised us that they will give us 25 guaranteed blueprints of Enzo Ferrari, but there are total 8 weeks and each week we are able to claim 2 guaranteed blueprints.

Means we are able to collect only 16 blueprints through weekend rampage. So where are the rest of 9?!

[jolly monolith]

5 of the 9 were from club rep rewards last season

[terse temple]

Those are the excluding from it, not from the rampage

[south acorn]

@pastel gale Still we are not receiving the 5th anniversary gifts as you said today would be getting at the latest

[pastel gale]

It's still supposed to be sent out today - it is currently 3 PM 🙂

[terse temple]

Please review it once again, I have been eagerly waiting for last 3 hours

[south acorn]

@pastel gale what time can we expect codin

I mean how many hours still to wait anxiously waiting for the gifts 😀