🤖・android-issues

[ripe scroll]

Some people still have the one 77 car hunt.some dont

[wraith bolt]

I can't see the car hut of one 77 i am a legend pass owner

[pastel gale]

#🔥・hot-topics message

[rigid pagoda]

@pastel gale is there a ajlani drakuma free try for an event?

[pastel gale]

Not that I know of

[rigid pagoda]

Hope it does because there's a reason

[ripe scroll]

Why did gameloft nerfed the tokens and bps on this se? Every event and mp they keep surprising us not in a good way.pff

[modern mortar]

I can't see the car hunt off one777 I am a legend pass owner

[orchid tusk]

this is a known issue, being investigated

[vital radish]

@orchid tusk car Hunt with Jaguar for pass. Really? Its imposible

[fossil edge]

They fix something and the solution is worse? who thinks these things? with only one car it is impossible to play this event

@orchid tusk @pastel gale please check this asap

[ashen ermine]

same for me.🥺

[pastel gale]

As far as I understand, this was the only workaround they could do. I'll keep you posted if something is changed

[ashen ermine]

give us 11 guaranteed BPs which we can get using Vantage and Cadillac Cien Concept.. Plus 10 BPs for delayed event and inconvenience 👍🏼 .

[pseudo rock]

WTH

[fossil edge]

They are laughing at us in the face.....it is a lack of respect for those of us who pay for the legend pass....they should thank us for investing in GL and vice versa, they give us these bad experiences.

[pseudo rock]

[fossil edge]

I think I'm going to request a refund for the legend pass, it's a disappointment

[vital radish]

LP hunt with LP car only

[young kernel]

🤣

[fossil edge]

Please modify the car hunt, it is impossible to take it to max like this. It has a 50 minute refueling. will you ever be serious in your life?

@pastel gale we need a solution

[pastel gale]

I'm sorry, I don't have a solution right now. If the team comes up with something, I'll let you know.

[fossil edge]

tell the team that a group more inefficient than them does not exist

[pastel gale]

I will not be communicating criticism that isn't constructive, but thank you for the input

[fossil edge]

All criticism is constructive, if they don't want to take it, that's another matter. If you like to live in a fantasy world, it is no longer my problem.

[ashen ermine]

Is there any drop rate attached to the LP hunt after fixing the bug?? I didn't get a single BP from the last 16 races and couple of my friends have not got a single BP in their races (9-10 races approx)

[pastel gale]

Drop rate should be the same. It should even out over a longer sample size.

[ashen ermine]

Three users and same pattern, I checked with one of my club mate and he says the same. 11 races n no BPs. 😭

We are okay if you want to run LP hunt next week, please remove it, fix the bug and release it on next Thursday. We don't want to refilling the same car 15 times a day. Plus 46-47 seconds isn't easy for everyone on a track we aren't familiar with. @pastel gale

[pastel gale]

I'm afraid that isn't feasible

[ashen ermine]

And where is the compensation, we are using your product and if things aren't delivered as they should have, you must provide the reimbursement.

[pastel gale]

Compensation will be issued

[ashen ermine]

Please ensure its BPs of the same car.

[pastel gale]

I can only advise, I cannot ensure anything.

[trim cliff]

We are not goats ,and get what we given to eat , we payd for this to get am resonable hunt providing us all the safety special hunts , and with this bugs i dont get it , we pay so the environement to be better , but from worse to worse..where is ur gratitude for people pays for the legend pass, if it were an other hunt old car i would not blame , but its an legendary hunt , its not nice how gameloft threat us , for the services we get with real money , i would my self been in a real shame rn.

[supple tide]

what is happening in A9 today. Ticket refills and tank refills do not work for our players. Why?

[trim cliff]

@pastel gale

[supple tide]

@pastel gale

[pastel gale]

Please don't spam ping.

[pastel gale]

Please open a #👨💻-customer-care ticket

[storm gale]

I quit this game 🤦‍♂️

Man, dev team is full of useless people

[native pawn]

Completely agree with you mate. We pay to play these things . Atleast make it count for the hard earned money we spent on this game Gameloft.

[vernal finch]

Absolutely right, high time for what we pay, to receive proper treatment and quality @pastel gale

[shrewd agate]

Since when the DR was set to 2% ? 16 Races x 3 Packs = 48 Packs. Got one BP. Is this the new way to treat paying customers ?

[fossil edge]

You have to request a refund for the legend pass, it is the only solution

[supple tide]

GWA race cadilac

[young kernel]

@supple tide thats not a falt

[supple tide]

@young kerneli don't know I watched it on YouTube

[limber plank]

Why do I get disconnected during multiplayer races I don't understand I get to a good point in position and then it disconnects me

[ashen ermine]

Hey @pastel gale , please look after the drop rate of AM one77, it's bizarre, it seems a bug, I have done more than 52 races but got just 3 BPs, all of my club mates reporting the same issue. please assist us, thank you.

[pastel gale]

I'll let the team know

[ashen ermine]

Thank you Codin for a very quick response.

[fossil edge]

What will happened with the legend car hunt?

[pastel gale]

It will stay as it is unfortunately.

[fossil edge]

this is a scam what they did

[pastel gale]

Please understand that this is a compromise that the team did not want.

[vital radish]

@pastel gale would you guys consider the possibility of increasing the drop rate. It is quite frustrating to use only a single car with abysmal drops from the packs

[pastel gale]

I am guaranteeing you that this is not a plot by the dev team to ruin the Legendary Hunt, but an honest issue.

[pastel gale]

I have asked the team about this, yes.

[vital radish]

@pastel gale thanks

[fossil edge]

unfortunately they are no longer reliable and the next legend passes we already know that they are going to scam us again

a hunt for a 5 * car with a miserable drop and a refueling of 1 hour and a half, for that invent another event and stop scamming us

[storm gale]

The best thing we can do is not to buy anything, we have become a mockery of the development team, they broke SE, reduced tokens received in each stage, high demands.

[ashen ermine]

Hope something is being done about the drop rate by today itself as we are heading into the weekend.

[vital radish]

@pastel gale I have a question about game optimization. Why are there so many lags on android (and I play at 30 FPS WITHOUT THE POSSIBILITY OF UNLOCKING 60 FPS) already many people complain about this problem. I hope at least in the next update this problem will not be. I can provide you with evidence that the game is lagging. P.s I don't have an old/weak phone and it runs the game on high settings quite well

[worn harbor]

Legendary Hunt.
How does GL expect us to play the hunt with just one car which requires 75min to re-fuel?
With no choice of car, atleast GL could offer us better drop rate which at present is scarce. @pastel gale

[ripe scroll]

Only invisible players in mp.gl servers suk

[fossil edge]

incapable people do incapable events

[worn harbor]

Would the game dev team consider compensations for the lost opportunities? Apart from better drop?

[bleak flame]

Why the background is Greenland if the race is on Auckland?

[lofty solar]

Ohh the actual tile thing

[flint raven]

I already changed my new phone then...

[bleak flame]

What happened?

[flint raven]

I already login my fb

But why is that?

Oh I need to murge

[still vessel]

@pastel gale I cannot connect to any MP race since yesterday. What is the problem

[flint raven]

Need to merge first

[worn harbor]

GL macherchor!!

[still vessel]

Wdym

[flint raven]

Transfer to my new phone

[worn harbor]

Log into A9 linking with fb.

[still vessel]

That's what I did, I can play daily events normally but just no MP

[worn harbor]

I think @flint raven is having problems linking her A9 account on the new phone.

[clear shoal]

what about the legendary hunt 💀🚮

I can only use one car 😑

[sage thorn]

remove the Nexus 5X and the Nexus 6P from support... it barely runs Asphalt 9 and that below 10FPS

[crude arch]

I've reinstalled game

[flint raven]

Already merge

[still vessel]

@pastel gale FB gaming users cannot play any MP due to connection errors

[flint raven]

I press merge account then I can play mp

[vital radish]

@Codin | Gameloft | CM I have a question about game optimization. Why are there so many lags on android (and I play at 30 FPS WITHOUT THE POSSIBILITY OF UNLOCKING 60 FPS) already many people complain about this problem. I hope at least in the next update this problem will not be. I can provide you with evidence that the game is lagging. P.s I don't have an old/weak phone and it runs the game on high settings quite well

[crude arch]

I use Facebook and I just had to clear data

[still vessel]

Like thru the FB app?

If yes, can you dm and help me? 🙂

[crude arch]

wipe data of game

[sage thorn]

any idea of why are these 2 options grayed-out ?

[flint raven]

If +18 can connect your account

[lone prairie]

hello, i have problem with Asphalt and other Gameloft games, my controller doesn't work, only gameleft games, all other games from different developers work fine when using the controller. please help i use xiaomi redmi note 11 pro 5g and the controller is from xbox one

[still vessel]

Where?

[vital radish]

Infinity connecting

[lone prairie]

Hello! Can someone please help me solve this problem...

[lone prairie]

Hellllooooooo!!!!!!??????

[pastel gale]

Please open a #👨💻-customer-care ticket

[lone prairie]

Oh ffs... I already did, that did nothing, help nothing, and thay say nothing. Lazy fecks....

[still vessel]

@pastel gale Please fix connection issues for facebook users on MP

[mystic fulcrum]

I want to tranfer my account android to ios

What i have to do now?

[pastel gale]

Follow the instructions

[mystic fulcrum]

@pastel gale i dont understand pls help a little bit

[pastel gale]

Make a request from our iOS device

[mystic fulcrum]

Its also show the same in ios

@pastel gale they also tell the same.

[pastel gale]

When you open a customer care ticket on iOS, attach all necessary screenshots and send them

[merry crystal]

When will the LP hunt be fixed? Will we have any compensation? Hunt is already boring, being forced to play with the same bad car is even worse, besides we are losing reputation points since it is impossible to win the race

[mystic fulcrum]

@pastel gale i can't send screenshots from my ios

[pastel gale]

Car selection will remain as is until the end. Compensation will be issued.

[pastel gale]

Send it in the ticket..

[mystic fulcrum]

I send hi and a timer of 5 hour enabled

@pastel gale this one?

[pastel gale]

No, via the in-game button

Not here

[mystic fulcrum]

Oh sorry

Here?@pastel gale ?

[pastel gale]

yes

[mystic fulcrum]

Where?@pastel gale

They didn't reply @pastel gale

[pastel gale]

It will take a few days

[ebon sparrow]

Please fix matchmaking of MP. There is no reason I should be matched with 7 manual drivers when im a touchdrive player. Please have some competitive balance. Thank you.

[pastel gale]

@fossil edge English only

[fossil edge]

The drop rate of the fighter is terrible, on top of playing with only 1 car that has a refueling time of 1.3 hours, are they going to make any changes?

[pastel gale]

They are not going to make any changes

[fossil edge]

They already made us lose 3 days with this disastrous configuration

[lone prairie]

Any luck with fixing my controller support problem? Controller doesn't work for any gameloft games... Third party games works perfectly
@pastel gale

[lone prairie]

There is one thing i just noticed, in settings on my Xbox there is "controller 1", but.. on my phone there is "controller 0". It's the same device, controller i mean...
I don't know if that's help but it is like that

Also, when I reinstalled asphalt on my phone, and starting to play tutorial, there's controller set by default as control setting, but my control wasn't connected...
I really don't know what the hell is going on with either my phone or whole Gameloft games catalog...

I really tried everything i can think of, and support stays silent...

[still vessel]

@pastel gale FB gaming users cannot play any MP due to connection errors

[merry crystal]

I hope that the compensation for this bad experience is not a measly 300 tokens

[vital radish]

No, it will be 65 BPs

[lone prairie]

That's how it looks in game, and my Android MIUI version

[pastel gale]

The customer care team will be in touch soon

[lone prairie]

Ok.. i hope so, thanks and have a nice day 🙂

[lone prairie]

Is it possible to update my support request? I have new information I don't knew about when I was writing my request couple days ago

[pastel gale]

You can keep replying to the same ticket, yes.

[lone prairie]

You mean the email i got with my ticket number?

Ok thanks, will do

[latent river]

Anybody have problem with entering in game?

[pastel gale]

What device are you playing on?

[latent river]

Android, can not enter in game

[pastel gale]

Could you try force closing the app?

[latent river]

Yes, many many many times))

[pastel gale]

Please open a #👨💻-customer-care ticket

[latent river]

Can not send message in this topic

[pastel gale]

No.. you open a ticket using the in-game button or via the link in that channel

[latent river]

Yes, I click on link in your message,

[pastel gale]

https://support.gameloft.com/contactus?igagame=A9WN&verify=yes

This link, please.

[latent river]

HOW I CAN use In GAME link IF I CAN Not Enter in game!!!!!!!??????

No, thx I not want registered

[pastel gale]

I'm sorry, I don't understand. Do you want the team to investigate your issue and help with your crashing issue, or not?

[latent river]

Same days ago all work fine, I not do with my phone nothing

[still vessel]

@pastel gale Can't play MP on FB

Are you fixing this issue or not

[still vessel]

I'm not the only having this issue

It's been a week, no replies. Is the team even gonna investigate

[pastel gale]

The team is investigating, thank you for your reports!

[lone prairie]

Can you tell me how long does it take for support to give some kind of response for support request? Week? 2? Month? Year?
I literally tell them what is the problem, i figured it out. Now i just need a fix... This game is unplayable on touch controls.
Or at least can i sync my progress on my Android device and Xbox one?

I don't want to start over on my Xbox just because someone drop the soap on Android version...

[mystic fulcrum]

@pastel gale how much time it will take?

[worn harbor]

Is this doable in a 40s race?
Or was it supposed to be perfect nitros?

[lone prairie]

I'm pretty sure that support working like that

[pastel gale]

It is doable

[young kernel]

@pastel gale but thares no way to get 5 perfect runs

[pastel gale]

Many have already gotten it, there are tips in #🏎・general

[young kernel]

No its still on

[worn harbor]

How? Perfect run is achieved when not hit with wall or wrecked for 20s. 20s X 5= 100s

[pastel gale]

Slow car 👍

[torpid ether]

I'm facing MP network issue from yesterday.

[pastel gale]

Please open a #👨💻-customer-care ticket

[pastel gale]

So it was doable after all

[young kernel]

Yes I did it you got go slow on car hunt one 77

[worn harbor]

Thank you 🍻
Didn't think would do.

[lone prairie]

@pastel gale so is possible to play on Xbox using my Android save?

[winter sinew]

Facing this issue since the last half an hour or so. There is no problem with my internet connection for sure. Anyone else facing the same issue?

[lone prairie]

Ok so i tried Asphalt 8 and it detected some fecking remote control... I don't have no remote control connected to my phone. Now this is getting ridiculous...

🤷‍♂️🤷‍♂️🤷‍♂️

[north jacinth]

Its A9 server not A8

[lone prairie]

And my problem is global for all Gameloft games

Soooo... i kind of, just a little bit don't care

[young kernel]

@lone prairie thats good have a nice day😆

[lone prairie]

Thank you mate, you too 😉

[frail sparrow]

Long story short bro do 360 through the car hunt race I'll still count on perfect runs which is easy

[orchid patio]

Whenever play store gives application update notification the game either freezing or crashing

[quick crag]

The store refresh time is not correct,how can I fix it? (should have stayed 51m to 15.00(refresh time) not 7h)

[young kernel]

@frail sparrow thanks but I did it

[mystic fulcrum]

@pastel gale pls reply how much time it will take to transfer

[lone prairie]

Bruh.. they really don't give a feck...
I'm really sick of this shite 😡

[urban pebble]

Guys it takes time and one of my friend transfer his account from windows to ios and it take about a week and it workd successfully

[urban pebble]

The only thing is u just need to have a bit patience

If u wont hsve it and say like this it will take more time then

GL

[lone prairie]

Honestly, I just can't believe you are capable to fix this, my case is very difficult, this whole thing is very frustrating for me, and it would be very nice of you to send some Mail with update of my ticket

Because it really look like you just don't care

[urban pebble]

I am not a mod or any of that thing i am just saying u to have a bit patience

Mods will help u out

[lone prairie]

Oh ok, that's ok... Have a nice evening bro 😉

[urban pebble]

U2

[vital radish]

I can't see anyone below rank 6. Till yesterday I was able to see all 20 players.

Hey @pastel gale

Please pass this video on to the A9 devs and say:
"AC™ Milan asked if you guys think this is rational game design?"

Thanks

[torpid ether]

From 2 days why ?
I have stable internet.

[solar canopy]

Our club didn't get reputation for the clash

[lofty solar]

Visual bug, my r390 says free try ( i own it) but w12 doesnt ( also owned)

[young kernel]

@vital radish them pics don't go here

[vital radish]

=/

[young kernel]

This for falts only

@vital radish no you

Put your pics in general chat

[fossil edge]

my partner ran a race and uploaded the missing rp, try that.

[north harness]

@pastel gale how do I do 5 perfect runs in rr turbo?
Pls change it

[finite goblet]

First, you can achieve that in riot. Second, if you can't wait for it, just take the slowest car and drift all the way from start to finish.

Strange situation with rep points in my club. It seems that we received a different amount of them for the clash. How is that even possible?

[willow spear]

Reward not received, can someone help?

[radiant umbra]

Do not give the information that 3 coins are added to the a9 bank each time, it is annoying on the screen.

[storm gale]

i have 5191m drift, but no reward

[willow spear]

Feels bad, doesn't it?

[storm gale]

Very bad

[young kernel]

I'm on android I did that no problem

[torpid ether]

I'm facing Multiplayer network issue since last 4 days @pastel gale

[pastel gale]

Hey! What platform?

[torpid ether]

Android

[cloud vault]

A9 Bank not available Android platform

[pastel gale]

Hey there! It's not available to all users yet, but it will be available soon. Thanks for your patience!

[cloud vault]

Thx for informing 😊

[torpid ether]

@pastel gale whats happens?

[pastel gale]

The team is investigating this issue, it doesn't seem to be widespread at the moment. Could you open a #👨💻-customer-care ticket so we can better understand what is happening on your end? Thanks

[torpid ether]

I have conversation id

and already sent to #🆔・tickets-customer-care

[pastel gale]

Thank you

[pastel gale]

Could you share your player ID and confirm your platform?

[pastel gale]

Could you share your player ID and confirm your platform?

[bitter sandal]

I cant open the app. It always crash

[pastel gale]

Have you tried restarting your device?

If that doesn't work, please try to uninstall and reinstall

[young kernel]

@pastel gale same game crashes

[pastel gale]

thanks for reporting

[bitter sandal]

Just restarted the device but still crashes

[pastel gale]

Seems to be a general issue, I alerted the team

Thank you for reporting it

[bitter sandal]

Thanks

[torpid ether]

Now app is crashed @pastel gale

[pastel gale]

Yes, as I just said, it seems to be on all iOS and Android devices now. Investigating

[vital radish]

🤦

restarting the phone is stupid. the fault is on GL's side. again

[young kernel]

Ye same

[vital radish]

same here

[storm gale]

@pastel gale Hi!! Platform : Android
Player ID: 23d7b

[torpid ether]

I cleared game data but problem same

[mild stirrup]

same

[storm gale]

Hi!! Platform : Android
Player ID: 23d7b

[pastel gale]

I saw your comment, thank you, forwarded to the team

[young kernel]

Thay are looking in to it now

[storm gale]

Tnx @pastel gale

[vital radish]

@pastel gale
Platform : Android
Player ID: 85823cb

@pastel gale same problem here, I can't open the game.

[terse oriole]

I can confirm, same issue

[pastel gale]

Hey, thanks for your report. It is a platform wide issue on iOS and Android, currently being investigated

[cedar trench]

Same with me

[pastel gale]

English only, please

[pulsar vector]

Game is not opening like last time

[pastel gale]

We are aware of the crashing issues on mobile platforms

[fleet apex]

My system showing it's a clear bug

[pastel gale]

You don't have to individually report it anymore, it's ok, we're investigating

[cedar trench]

@pastel gale y all the time this happens can't u guys do all things clear in once every single update is bugged

[vital radish]

Game is crashing again and again
Plz fix it 🗿💀

[plain skiff]

Sorry for reporting it again, I m curious about the gp xD

[pastel gale]

#🔥・hot-topics

[storm gale]

Now once a week the servers have to go down, I think you hired Dorel at your place🤣

What Dorel do this time? 🥳🥳🤣🤣

[cedar trench]

What they smoke while developing the game

[vital radish]

Ganja Ganja 😂

[cedar trench]

Previous A9 was better

[cedar trench]

Nasedi hai sale sab k sab developer's

[vital radish]

🥔

[wise thistle]

Saste Nashe

[ripe scroll]

Same

[sullen needle]

Only thing to play rn

Mp 30k is targa or ginetta as always for me

[storm gale]

This was his last day at work 🤣

[snow hinge]

How is this an android issue?

[storm gale]

Thats why servers ar down now 🤣🤣

[pastel gale]

They're working again.

[wise thistle]

I think the entire server is down... Not only Android

[snow hinge]

Wow, I was clearly not talking to Thereu and about his memes & him not talking in English like he is supposed to

[wise thistle]

Mine is working now..

[storm gale]

Servers are up

[vital radish]

@pastel gale it would like to arrange a reward for all. last week it was the same. again this week

[wise thistle]

Lol...

[vital radish]

Lmao

@pastel gale I would thank u a lote because I'm legend pass owner and it's not possible to complete missions without playing 🙄

[snow hinge]

So you need to personally thank him for smt he did not do. Makes sense

[willow spear]

Hi Codin, game ID is 6b0ccc7 using Android platform

[lost spindle]

@pastel gale

[vital radish]

This error keeps showing and i can't even play any multiplayer race for a week

[cobalt violet]

@pastel gale same problem

[still vessel]

Hey @pastel gale, is there any update for FB users? MP still broken

[torpid ether]

@pastel gale Since last 4 days this continue happened in Multiplayer in Android device

Device: Realme C15

[barren mural]

Y aren't seasonal events available to me ? And nothjng else is working...

[warm pilot]

Platform android. Id. F679b0

[toxic cypress]

Android, ID: 0db9f7a

[still vessel]

@pastel gale Thank you fixing MP! Much love

❤️

[urban iris]

why got vibration when put close x 🗿

[jagged agate]

I have the same problem. Drift how many meters in MP Cairo / San Francisco?

[willow spear]

I drifted over 2000 meters and no reward.

[haughty slate]

Same here

[vagrant bobcat]

Hello,

I tried to come back after 2 years of being Inactive and when I tried to log in with Google Play Games or Facebook it said :

SERVER ERROR
COULD NOT EXECUTE ACTION ON THE SERVER (2)

(here is the image of the issue) https://media.discordapp.net/attachments/962882027093364826/1038390417374318693/Screenshot_2022-11-05_065421.jpg?width=1196&height=671

I tried to restart my Device a couple of times and turn it off for a few minutes and also tried to use Multiple connections (WI-FI, Other Providers) and my connection is good enough, basically, I tried everything already and It still remains the same.

I'm scared of losing my Account Progress because I spent a lot of time on it.

anyone having the same issue?

[novel trellis]

What happening this

[vital radish]

This bug keeps happening to me over and over again.

[pastel gale]

Open a #👨💻-customer-care ticket

[vagrant bobcat]

Already

[pastel gale]

They will respond this week

If not, ping me

[vagrant bobcat]

Okay I will wait, thank you

[mystic fulcrum]

@pastel gale hlo bro its a week now

Android to ios

[vital radish]

I have this problem too. Poco F3

[pastel gale]

Please drop your conversation ID in #🆔・tickets-customer-care again

[mystic fulcrum]

Which id?

My game id?

[cloud vault]

No the conversation id is different

[mystic fulcrum]

Which one bro?

[cloud vault]

U make a report in game right

[mystic fulcrum]

Yes

[cloud vault]

At last of it there is conversation id visible

[mystic fulcrum]

There is nothing

[cloud vault]

Can u send a screenshot

[cloud vault]

Codin can only help u now

[mystic fulcrum]

This one?

[mystic fulcrum]

Ok bro thanks for some information

[cloud vault]

Np bro

[pastel gale]

Is there no 8 digit number above?

[novel trellis]

Same problem today also

[mystic fulcrum]

@pastel gale ?

[shell spade]

The screen will glitch on 2021 moto and crash in mid race

[pastel gale]

I don't see any. Either way, just follow their steps and you should get another email.

[shell spade]

Idk why this keep happening

[mystic fulcrum]

Followed all steps a week ago

[mystic fulcrum]

I send message from ios week ago

[pastel gale]

You should have a conversation ID from those messages.

[mystic fulcrum]

How can i get that id?

[pastel gale]

From the emails

[mystic fulcrum]

As you also see that i don't get any conversation id same with ios they didn't give any id

Nothing in emails also

[pastel gale]

Send your screenshots that you took from both devices to this email then

[mystic fulcrum]

Here?

[pastel gale]

In the email

Not here

[torpid ether]

@pastel gale After reinstalling tha game this is still happen same problem since last 6 days

[pastel gale]

What did Customer Care reply?

[torpid ether]

They says
Reinstall game again, I did it but not but problem not solved

[pastel gale]

Then reply to that email and tell them that

I can't communicate that to them on your behalf

Perhaps they'll have more insight

[torpid ether]

I replied last 2 days , no answer

[torpid ether]

...

[pastel gale]

They will answer soon

[mystic fulcrum]

@pastel gale sorry for disturbing How can i get email of asphalt

In which email i have to send?

[pastel gale]

Last one you received from Gameloft

[mystic fulcrum]

Never recieved

I searched in emails

[mystic fulcrum]

I have not recieved any from gameloft

[mystic fulcrum]

?

[lament thistle]

hey i used to get haptic feedback when i was having android 11 in my device , now that i updated to android 12 , the haptic feedback option dosent show in the settings , how can i enable it

[shut oasis]

Device : Samsung galaxy S20 ultra 5g
Platform : Android
Player ID : 0e4c237
Issues : Gameplay instability from A9 servers , physics issues are like a plague

[north jacinth]

Ik it's dumb to ask but
In chapter 5 , w motors part
How can we get this 2 bp without maxing lynkan also after maxing it it's of no use of this bp.
Before we get the supersport to 3.8k rank , we will always max the lynkan .
@pastel gale

[slim knoll]

them changing recommended ranks into requirements was such a stupid decision

[gray river]

I have reported on this many times before. Hope they fix it soon.

[gray river]

@pastel gale I was in Top 5% but I got top 25% rewards why?

[silent cove]

It matters where you were at the end of the riot, not during it. Your screenshot is clearly showing that you finished top 25%... try harder next time.

[gray river]

Before calculating I was Top 5% but after calculating I am down in top 25% 🤷

[silent cove]

then u were pushed out on the last seconds... can happpen

[gray river]

🤦

[pastel gale]

I will ask.

[north jacinth]

Ty

[storm gale]

Nothing change

[pastel gale]

The team is working on it, a fix should be available soon

[storm gale]

Ok, tnx

[mystic fulcrum]

@pastel gale how much time it will take pls tell?

Android to ios

[mental idol]

Can't record but on this ramp (credit to NubMaster) there is a slim chance you go straight on the ramp, without any barrel aim or even 360 and you suddenly start rolling in the air (which makes you land on the roof, and even if it doesn't, it doesn't count as a barrel and you lose a lot of speed), at least that happened to me on a DS as well as the R390 GT1, if I remember correctly. Fix your hitboxes or physics please

[pastel gale]

I can't estimate unless I have a conversation ID from you

Please try again

[mental idol]

made a meme about it

[cloud vault]

Btw @pastel gale my game is lagging too much nowadays my internet wifi all is perfect idk why that happens so any solution for that?
Android btw

[mystic fulcrum]

@pastel gale how can i make new contact with customer care?

[cloud vault]

There is a option at last

[pastel gale]

Use the in-game button from settings

[pastel gale]

Have you tried clearing your cache?

[cloud vault]

Yes

[pastel gale]

Open a #👨💻-customer-care ticket, perhaps they can figure out what is causing the lagging issues

[cloud vault]

My memory is also cleared

[pastel gale]

Could be due to your device not being able to run the game smoothly, but shouldn't be the case if it was running well before

[cloud vault]

Device is smooth if its not then it might effect other apps too, i will make a ticket for now lets see what happens

[mystic fulcrum]

There is no option showing in game

Here?@pastel gale

[pastel gale]

yes, customer care

[mystic fulcrum]

They is no option for new chat

[pastel gale]

Use this link then https://support.gameloft.com/contactus?igagame=A9WN&verify=yes

[ember sinew]

After update last time, i still can't opening the asphalt bank, plz

[pastel gale]

It's still not available to all users yet

[north jacinth]

Any reply till now ?

[pastel gale]

Got an answer, not sure it's the one you're looking for though

It's intended to be played primarily with the Fenyr

[merry crystal]

@pastel gale are we going to receive compensation for the LP hunt or not ?

[north jacinth]

🫠

[cobalt violet]

How to get this reward?

[vagrant bobcat]

@pastel gale
I'am really curious about my account, is it still exists or not, and can you check my Player ID : 0c9582 ?

By the way, they still not reply my ticket yet

[pastel gale]

It will be fixed soon

[pastel gale]

I can't manually verify player IDs, but I'll escalate your ticket

[vagrant bobcat]

Okay thank you sir

[urban iris]

🗿

[young kernel]

I get that 5 time a day and my wifi is very good

[gray river]

I also facing this issues 🗿

[cobalt violet]

Ok it's fixed now, thanks!

[gentle steppe]

Gonna kidding me or is this an issue?!

[pastel gale]

It's not an issue.. there were 2 packs of 5 + 300 tokens issued.

[young kernel]

@gentle steppe its pot luck what you get

[next pivot]

A9 bank is disabled or what ?

[pastel gale]

As I've already told you twice, it's not available to all users yet

[mystic fulcrum]

@pastel gale when i got a reply from customer care?

[pastel gale]

Did you get a conversation ID?

[mystic fulcrum]

Nope

@pastel gale pls do something

[pastel gale]

I can't do anything without a conversation ID...

[mystic fulcrum]

@pastel gale isn't there any another way to get conversation id

[pastel gale]

Not that I'm aware of

[shell spade]

Has asphalt 9 crashing been fixed

[pastel gale]

Should be. Are you still experiencing issues?

[shell spade]

Yep

Probably because im using the 2021 moto from blue track phone

And it does this and crash

[silent cove]

I got this + 300 tokens

[ruby surge]

i have google play connected, assuming if i changed another phone but log in with the same google play acc, i still save my progess right?

[orchid tusk]

that should be the case, yes

[ruby surge]

Why is the connect button in gameloft settings greyed out?

[finite goblet]

I misclicked on Tushek event banner and now there's no event for me. How come it works that way?

[pastel gale]

Restart the game

[finite goblet]

Did that a couple of times since then but still no signs of Tushek.

[pastel gale]

That's odd

[brittle willow]

Hlw my I'd is d1e08 ... I have started playing on desktop by Google play games beta since it's launch but after playing for 3 to 4 hours, I can't play MP in there ( says no opponents found ) ... When I tried to play MP on my mobile , it worked perfectly... I will be grateful if that's fixed .. I have already sent multiple reports to Google play games .

[pastel gale]

Please also open a #👨💻-customer-care ticket

[brittle willow]

Yeah I did that too ... But they said it might be from Google side ... My phone is so bad it lags while playing MP so when I played in desktop it felt so great... Everything works top notch except MP ... 🙁

[finite goblet]

Tried one more time, no effect.

[toxic oak]

@pastel gale
(My issue is still not resolved. Could you please look into it. Sorry for the ping) - My legend store did not refreshed at 2.30 pm IST today. I have raised in game ticket with conversation id 1895769. The problem has not been resolved yet. It is showing now 7.5 hrs more to refresh. This means if the problem is not resolved quickly, I might lose on the next refresh at 5.30 pm as well. Kindly solve this problem as soon as possible.

[ruby surge]

Anyone knows why?

[desert idol]

the game don't open..

[umbral crystal]

@pastel gale Can you help me?

[umbral crystal]

Are you connected to an wifi network?

[tawdry field]

i am facing this problem when buying pass

[noble helm]

please remove top 1

It's a recurring bug,
not a visual bug,
but a real bug.

[desert idol]

play with data.....

[umbral crystal]

You have a good data connection?

[desert idol]

not all the time.. but it's ok now.! thanks mate!

[umbral crystal]

You're welcome!

[finite goblet]

Clicked on Tushek event button that reappeared today... and still nothing to play. This is ridiculous.

[supple tide]

here GL keeps writing how they improve the quality of the game and how this is possible.

@orchid tusk

[ebon mural]

game just started crashing right after the Gameloft logo, clearing cache didn't help, was all good this morning

[ebon mural]

i can only think of Google Play system update for October as it's the only notable change that happened

[zenith hull]

CEO of Bad Luck#0917 has been warned

Reason: Posted an invite

[umbral pebble]

GPG Beta doesn't seem to support controllers

[ebon mural]

found the culprit, beta version of Android System Webview (108.xxx), reverted back to stable version (107.xxx) and the crash is gone

[noble helm]

@orchid tusk please remove top 1

[rotund oasis]

I got lag, drop fps, even We play in carrier. this issue I got after new GP started. My phone still have 50% memory from 128 GB and RAM 6 gb. I try another game and still work well.

[lost spindle]

When this getting fixed

[tawdry field]

Try putting it in performance mode

[next pivot]

Sometimes I don't get tickets when i watch ads

[azure arch]

I want to ask about Multiplayer Reward in Series Minestone. I buy multiplayer pass but I don't get reward from Series Minestone

[pastel gale]

This is fixed now, please try to drift in Multiplayer on those maps now and it should finish the mission.

[shell spade]

Game keep crashing mid race

[rotund oasis]

its not work

[hybrid plover]

This windows (sometimes appears right after A9 start) closes with vibro feedback - kinda really annoying, please remove this type of reaction. Huawei P30 Pro.

[cinder wren]

Anybody help me?

Can't log in, I've try many ways already aaaaaaa

[pastel gale]

Please open customer care tickets ^^

[cinder wren]

😅? Open customer care tickets?

[pastel gale]

Was talking to both of you, sorry if it wasn't clear

[cinder wren]

Wait i am confused how to open

[pastel gale]

Use the in-game button or this link https://support.gameloft.com/contactus?igagame=A9WN&verify=yes

[cinder wren]

But i already tried before and still not helping

[azure arch]

hey i bought multiplayer pass but i am not getting rewards from Series Milestone is there a solution? I'm wondering why I bought it. The award is not given

[novel trellis]

Platform Android
Reason diftting time also same speed without losing speed acceleration hacking please do something this player

[noble helm]

@orchid tusk Please remove top1

[knotty fulcrum]

why I didn't unlock the car

[mystic fulcrum]

@pastel gale i get a email from gameloft with converstion id

Is it same as customer care in game?

[pastel gale]

Not sure what you mean, but share your conversation ID in #🆔・tickets-customer-care

[mystic fulcrum]

Ok

[brittle willow]

Hi ... Sorry to bother you again but still I can't play MP from Google play games beta ... 😰

[pastel gale]

They replied that they believe it's an issue with Google itself, right? Not sure what we can do on our end. What that the last you heard from Customer Care?

[brittle willow]

I didn't report to them again ... Should I do that ? Plus I also noticed that I can't play club races too ... I was thinking if the game thinks I am a cheater ?

[pastel gale]

Best open another ticket and send screenshots

The team will give you all info they have available

[brittle willow]

Ok will do that.

[pastel gale]

Thanks! Keep us updated.

[mystic fulcrum]

@pastel gale did that id worked?

Describe here or at gmail?

[vital radish]

I cant play closed the game 4 times and opened it and doesn't work

[pastel gale]

Reply to the email

[pastel gale]

Can you clear the cache?

[vital radish]

it works nvm

[vital radish]

For the level it is showing to beat it with i8 roadster...but there is no such car in the game

Can anyone please explain the issue?

[cloud vault]

Because u dont have a single bo of it its not a issue bro

[novel trellis]

Platform Android
Reason acceleration hacking please ban this player because i lose the points in Attack Phase please help me immediately
Player id : f2105bd

[vital radish]

I don't have a single what?

[cloud vault]

Blueprint

[obsidian void]

After Android 13 update the game opens in a smaller window by default and to make it fullscreen I have to press this button in bottom right corner. By pressing this the game restarts in fullscreen mode.

Whenever I switch between apps or watch an ad for reward in game, the game starts in smaller window and I have to restart the game again. It is so frustrating. Kindly look into it.

Also, I have searched everything in my phone's settings. There is no useful option.

[pastel gale]

Please open a #👨💻-customer-care ticket so the team can investigate and advise. Many thanks!

[honest ingot]

Hello there @orchid tusk sorry to bother you, i think you need to check the terrain on this map

So there will no misunderstanding for players who experienced this

[vital radish]

@pastel gale is this a joke? This is very insulting to the player base.

[remote dagger]

Since they can offer a reward for a car that already exists in the game that we already have and also, and it's not even a good car, how can they ask us to pay again for what we already have, this pass has no use, it's paying for what was already paid for in previous legend passes, please rectify this error that cannot be ignored.

[warm carbon]

@pastel gale why do I still have 2d 11hr left on previous season??

[mental idol]

The third 100 points task is not yellow

[warped jolt]

@pastel gale hi man, I have a ticket for an account unban that was supposed to be resolved yesterday and the new season has started and I wanna get back, can u help me. Ticket is 1903734

[silent cove]

may I have a question what is exclusive on Infinity Project Black S car which already had at least 2 car hunts and it is useless car anyway?

[pastel gale]

I will escalate your ticket

[cunning lodge]

Same problem here buddy. Did u get any solution?

If yea. Then share the solution:)

[minor charm]

ok

[cosmic island]

I can't send massages in LFC ?

[clear shuttle]

Is it only me or it says 45% reputation points boost on the tin and there is 10% and 25% ones in the tin? Maybe I'm terrible in math...

@pastel gale?

[warm carbon]

@pastel gale the LP isn't fixed still, and no word from cc. Could you please relay this issue to them or push my ticket? Conversation ID: 1905908

[noble helm]

@orchid tusk Please remove top 1

[supple tide]

again i'm missing the daily tokens for the special event

even after clearing the cache

[supple tide]

Pleas # Cheaters report

[novel trellis]

The Attack Phase was finished 😭 what should be do now! We lose by one hacker. He is that.

[supple tide]

now just to block players in GL.

[ripe scroll]

@pastel gale can you ask your guys to extend the event with the keys for lvn and gemera untill the end of the season. Its not ok to be just 14 days. Whats the point of those 6 lvn bps from LP and the 5 from milestones?if we want the key we need to max lvn and at the end we get tc. Every year same thing.pff

[hybrid plover]

About BOS packs. I bought 4 BOS x10 packs, in each was only one position with featured item, so the percentage is 10%, not 20% as it stated. Besides, each of these 4 packs featured item was in last, 10th, position. Starting last updates this is basic withdraw by default, its very frustrating guys. At least You could made 2 withdraws as minimum for pack 😦

[novel trellis]

Platform Android
Reason automatically disconnected

[cloud vault]

Hey @pastel gale sorry for the ping but i have a friend name unknown he want to transfer his account from xbox to android do can u help him pls...
Here he is @vale minnow

[vale minnow]

Yes..

[pastel gale]

Have you opened a #👨💻-customer-care ticket? They explain each step

[cloud vault]

@vale minnow

[vale minnow]

Ok

[umbral pebble]

in Google Play Games Beta, the game crashes like mid-race, for every race.

playing on non-full screen alleviates the problem, but for short races apparently

plus it doesn't always alleviate

[glossy patio]

How to enable chat and nametag changing section in the game? Since one of my group mate somehow can't access them after few updates ago

[umbral crystal]

Some one can help me?

[slow geyser]

Please help me have these 2 buttons blocked and I can not maintain progress (google translate)

[mystic fulcrum]

@pastel gale i mistakenly spend 1k tokens on money can i get that back?

[cloud briar]

How I can chat with other

[umbral crystal]

That option is disabled for children.

[slow geyser]

I am 22 and I pointed out in the game. But when I started playing, they were available and now not (google translate)

[desert prairie]

This ad keeps crashing the game

[vital radish]

I am facing a lot of connection problems today though my internet connection is as good as an internet connection could possibly be....I am constantly getting disconnected from levels and can't play a single level properly

[deep sable]

Fix your game cant even play something
My jnternet is good
connection good and i am faceing this since 1 week and today is worse
So fix your game or your server

[pastel gale]

Have you tried clearing your cache?

[weary granite]

Hii @everyone

[mental idol]

stop making typos in russian translation, for example, the reputation pass showcase event has "макисмальный" instead of "максимальный" in the description (basically you're saying "makismum" instead of "maximum", swapping letters)
and the football event is called "Денб футбола" which has to be "День футбола", which is obviously a typo since "ь" and "б" are close to each other on the keyboard
so yeah just be more attentive (:

this is not general chat, go to #🏎・clubs-recruitment which stands for "looking for clubs", and please clear your messages here (:

[weary granite]

Oh sorry

[warped jolt]

@pastel gale hey man I have an open ticket 1903734 thats extremely time sensitive and its been open for close to 2 weeks now. I have asked customer care to speed up my ticket but there seems to be no solution and the issue is theres current stuff happening in the game that I wish to take part in but can't. If I could please get it done as soon as possible I would be grateful

[pastel gale]

I will escalate your ticket yes

[blissful palm]

Unable to see ads for tickets. (since past 2 days)

works fine for the 3x credit ad after races although.

[fossil edge]

where is this event in A9?

[frail pier]

Help me fix that 😩

[young kernel]

@fossil edge we had it already

[fossil edge]

Where?

[young kernel]

@fossil edge there not on thay finished

[fossil edge]

It has not sense the video, its a lie

[young kernel]

@fossil edge it was that event using porsche cars

[fossil edge]

What event? The trailer was uploaded today

[vital radish]

@pastel gale some of us have starway event, some don't. Starway packs are there though.

[young kernel]

@fossil edge I no but the event was weeks ago ask someone els

[blissful palm]

also can't watch ads to fill gas tank, or whatever it's called

[finite goblet]

If your Huracan is 4* or more you won't see it. It's by design.

[vital radish]

OK thank you. Previously it was visible. My evo was gold max even at first starway for it. So, now it want let anyone make it 5 star. Interesting starway.

[finite goblet]

Maybe it was just a glitch, especially at the time of first Starway. The idea of that kind of events is that you can get the main car -1* from max. So it's 4* for Huracan and 5* for both Onyx and Speedtail.

[vital radish]

Thanks for your kind update. Much appreciated @finite goblet

[wicked quarry]

I can't play the game now because of those annoying network issues. Fix your servers.

[blissful palm]

please someone look into this

[gusty apex]

Can't sign up to my Google Play account

[plain tiger]

will i be banned if i use this to play a9 on my PC using my android account?

[mystic fulcrum]

@pastel gale how much time it will take to transfer my data?

[pastel gale]

It shouldn't take long

[mystic fulcrum]

Its 2-3 weeks now still no reply

[pastel gale]

I will ask again

[mystic fulcrum]

You need conversation id again?

[pastel gale]

Sure

[mystic fulcrum]

Any reply?

[deep sable]

@pastel gale yes sane

[ornate nacelle]

@orchid tusk please remove mp2 top 1

[zenith hull]

I AM THE MAN#5592 has been warned

Reason: Spam

[pastel gale]

Android?

[ornate nacelle]

yes.

[pastel gale]

Thanks!

[mystic fulcrum]

@pastel gale did you talk with them?

I can’t keep my android phone with me for more time that’s why i m asking

[noble helm]

@orchid tusk Please remove top 1

[noble helm]

@orchid tusk There's not much time left until the deadline.

[orchid tusk]

it's removed

[mystic fulcrum]

@pastel gale ?

[pastel gale]

I escalated your ticket

[mystic fulcrum]

Any idea how much time it will take now?

[pastel gale]

Should be today in theory

[mystic fulcrum]

Ok thanks👍

[cloud vault]

@pastel gale is there any issue is going on or something because from continue 7 days i am getting evo in legend store but its only of tokens not credits pls check if its any issue or anything thx.

[thorny osprey]

Since there's no other channel where to put a feedback, I'm just gonna put it here:
1.) There is still that annoying sound bug causing certain sounds to continue even after the actions they belong to no longer continues. Examples:
-Nitro sound continuing after depleting nitro bar
-Mid air sound continuing after landing.
Usually happens after crashing or leaving track limits.

New light effects at Rome and Shanghai are causing blurring and/or darkening of surroundings...

[pastel gale]

You can also report these issues in a #👨💻-customer-care ticket

Either way, thanks for sharing!

[oblique veldt]

@pastel gale why graphics in Redmi Note 9 got worse?
At high graphics I had better quality
Now I play more laggy and low 240p graphics

[pastel gale]

I'm not sure 😦

[oblique veldt]

Can u talk about this problem with team?

Just painful to see how graphics getting worse evey update @pastel gale

[pastel gale]

I will

[oblique veldt]

Thx

[umbral pebble]

You won't. They personally announced allowing the game onto the platform so you shouldn't be

[north flax]

Not sure why i got 0 position

[south crow]

Same problèm for me

No ads

[tardy lynx]

Can i join fury discord server

[north flax]

Hello

[tardy lynx]

Hi man

[lofty solar]

Rendering issue extra line coming from back of huracan bottome left and right of tail lights

[mystic fulcrum]

@pastel gale

[dark venture]

Why i can't change my username? The icon is blacked out (and it isn't age restriction)

[jolly ridge]

Hi guys. I just discovered an issue that i have. Don't know if its for particular devices.
But when you drift to the left, and you try to cancel the drift. There is a considerable amount of time before it happens. Such so that if i drive a fast car, it'll send me flying to the opposite direction.
I don't have this lag input when I'm tilting to the right and i try to cancel the drift. It just happens almost instantaneously.
What is this bug?.
Has anyone encountered it before?
My device is Xiaomi pad 5 ( not the pro version) running android 12.

I think i should probably open up a ticket. Cause this is pretty serious since it heavily influences my performance.

I tested it on my phone.
Same story.

I'll record and post a video to see what i mean.

[olive nebula]

anyone know why i keep getting this, not even nice enough to give reason

[quick crag]

I am getting this messages everytime ,game crashing

Aaaaaa i am getting this error for 1 hour and there is nothing wrong with my network i cant enter the game 😡

[solar canopy]

It costs 30 tokens to change username

[mystic fulcrum]

@pastel gale ?

[pastel gale]

Please request it from the iOS device..

Not sure what you want me to say

[mystic fulcrum]

In via game?

[pastel gale]

yes

[mystic fulcrum]

How can i connect my game to my android account on ios?

There are only three options i cloud ,fb and game center

@pastel gale ?

[pastel gale]

You go on the iOS device, open Asphalt 9, go to customer care, and open a ticket to request transfer

[mystic fulcrum]

Already done that 3 weeks ago

@pastel gale

[pastel gale]

Please do it again then, they say they didn't receive it

[snow hinge]

Have you tried actually reading what the customer care tells you instead of copy pasting your questions here?

[mystic fulcrum]

Yes i read and tried all things that's why i m here

@snow hinge

[snow hinge]

Aha

Are you aware that CM =/= CC?

[mystic fulcrum]

What?

[snow hinge]

The second half of your username says a lot about your brain

[mystic fulcrum]

What are you trying to say. Say it properly

[snow hinge]

Idk, have you tried thinking? It's a new product invented by Brain TM

[mystic fulcrum]

No i don't know

[snow hinge]

Yeah, we can see that

[mystic fulcrum]

?

You can't say anything properly

[snow hinge]

Educate me

[mystic fulcrum]

Whay are you doing its my problem so go from here and mind your own business

[snow hinge]

akSHIT, just do as the CC tells you and stop spamming 💕🥺UWU🧚🏻‍♀️🥵

[mystic fulcrum]

@pastel gale you know anyone who transfer his account in past ?

[pastel gale]

I do.. can you please just open the ticket from iOS as well again? I will escalate it once more

[mystic fulcrum]

I don't get any ticket on ios

[pastel gale]

You have to

That's what customer care told you

Please follow their instructions

I can't help you more than that

[lusty wasp]

No club rewards in stage 12 of ssc

[pastel gale]

Please open a customer care ticket

[lusty wasp]

I think that's a technical problem which everyone is facing for every other stage we have solo rewards and club rewards

[pastel gale]

It's best if you open the ticket so the team can investigate what happened on the device

[analog sable]

Trust me it's not because of my wifi

[dim linden]

Where to find help regarding problem with Aphalt 9 gaming on Samsung fold 4?

After update to android 13 aspect ratio 16:9 is useles. Image is distorded and comands are not working.

[rancid grotto]

My tweet ain't getting an entry in the contest, have done exactly what was mentioned

[mystic fulcrum]

Hlo @pastel gale sorry to disturb you I need a little bit help

I connected fb in both android and ios bcz there is no option for google play in ios

Now it will work?

[pastel gale]

I assume so

[mystic fulcrum]

Can you escalate my ticket pls

[pastel gale]

It will be escalated once again today yes

[mystic fulcrum]

Thx

[blissful palm]

lost tickets and fuels and got this error

[wild sandal]

Game is not opening, it continues loading

[ripe estuary]

Copyright, Is this just GAMELOFT?

[trim cliff]

@pastel gale hello bro , i did drive in mp osaka and meters did not count

On 2 races by now..

[muted bluff]

It must be Buenos Aires , and one between Rome and SanFran, idk which

[bleak flame]

This mistranslation keeps going since the past year

Sounds like: Turkey or not

[orchid tusk]

"Turkey or not" was the English name of the pack

[sharp aspen]

how do you fix this problem

[shell spade]

Game keep crashing

[winter rampart]

These buttons are not working. How to fix it?

[gilded sluice]

Heavy lag..anyone?

[copper sinew]

My club: Extreme Di€ca$t, we're top 5% in clash, BUT multiplayer is getting often empty = big money spenders will soon stop putting money on game thinking it's dying.

Because Gameloft don't care about attracting masses with good rewards in MP, valuable car BPs, and more tokens for milestones. Rewards are now less in MP, Asphalt 9: Legends will loose a lot of money, and kill the game. Multiplayer pass is a bad move = less free to play players= empty lobbies= less money from big spenders because the game is DYING

You should care about your incomes in this way. We're old players in my team, max experience and garage, you should listen to that advice because the game is great, but I think you're killing it and your future incomes.

[bleak flame]

What?! Really?!

For lord's sake, please translate the names of Greenland's races

[amber vault]

Hi, I have a gyroscope issue witch make my car steering right sometimes and straight some other times, did anyone know how to fix that?

[pastel gale]

Is your phone calibrated?

[magic quartz]

I haven't played this game for like 1+ years I guess. Cuz i didn't hv the required car for a race.

I cannot find the BMW i8 Roadster. Is it a bug cuz i logged into my old account?
Help, please!❤️

[magic quartz]

These screenshots are taken from current version just now.

[vital radish]

U can tap to the e tense and press the right button ig

Its right next to the e tense

[pastel gale]

Do you have any blueprints of the car?

[magic quartz]

Omg 😆 thank uuu, i hv no idea. How come it isn't shown on the selection screen.

[magic quartz]

No, I dont hv ;(...

Thank uuuu so much for replying meee, guys. ❤️
I'm such a noob, hee

[pastel gale]

You only see cars that you have at least 1 bp of

[young kernel]

@pastel gale check a9 memes bad ward sorry for ping

[pastel gale]

Done, thank you!

[young kernel]

Thanks

[pliant cedar]

No solution for that problem..

[supple tide]

if you don't have a blueprint, the car won't show up

I legend shop again for 24 hours. why?

[broken knot]

Hey just made a club trying to start it good could use some help and would be thankful to any one who would like to joine and help build it up club code is 24e197

[amber vault]

I think yes, and I don't know how to do it

[pastel gale]

I think it depends based on device, do a search for your own device and see if it's possible. Also, worth doing a device restart and ensure that it's up to date

[solar canopy]

Post this in lfc please, not in the issues section

[desert prairie]

@pastel gale Our Club garage value is 502M but we are getting rewards for clubs which have <499M . What's up with that?

[vital radish]

did you or the club owner register the clash when the club garage value is 499M?

The value is registered along with the clash signup

[golden cosmos]

Do u guys face fuel slot issues like i do?

In above example, when i chose huracan on MP1, tried to match with other players and went back to car selection screen again. However fuel slot went down from 1/8 to 0/8. To get this fuel slot back, i chose another car which triggered fuel slot return for huracan. Its very rampant.

[thorny osprey]

I can't participate in upcoming club clash in spite of joining the club even before last clash.

[pastel gale]

Please open a customer care ticket using the in-game button

[thorny osprey]

No, I hate these stupid automatons. Takes too long to get to the topic and it's asking too much questions unrelated to topic...

[pastel gale]

An employee will read your request after you answer to those questions..

[thorny osprey]

Well, allright then. I will do it later after I leave work. Thanks...

[vital radish]

I'm facing issues of multi-player gameplay and I cannot play them

[pastel gale]

Could you try restarting the cache and switching to data or another wifi network? See if that helps

[meager viper]

Ugly green color i know

But damn those brakes do be clipping

[vital radish]

That didn't worked 😦

[pale rivet]

Hi I need help because I can not log in with my Gmail

@sinful tulip can you please help me

[sinful tulip]

oh uhh well uhm idk

you could write that issue to uhm a staff member or costumer care support @pale rivet

[pale rivet]

I tried I sent a ticket message and they don't respond for a half year till now

I invest so much for that account and I can not play on that

I can play on Facebook account but not on Google account

[pastel gale]

Please share the conversation ID and we will investigate

[young kernel]

Same for me

[sweet spoke]

@pastel gale

No currency is specified report this right away to tech team

[pastel gale]

Yeah I'm reporting

[fair prairie]

Ssc decal deal bug and no battista packs 😭

[pastel gale]

yes we know it's being fixed very soon

thanks for the report

[fossil edge]

Are the servers down?

[novel pine]

Cannot connect too! I even reinstalled the game, but Its a server issue

[vital radish]

Game works fine, something wrong with ur isp

[silent cove]

just remove these first 3 bugged players, or hackers? Android

[fossil edge]

Siempre la misma estupidez de gl

No tienen ni dos dedos de frente para controlar estás cosas

[haughty slate]

I've been trying to switch to my main account but when I switch, it just stays on "connecting" forever

Does anybody know how can I fix this?

[high nebula]

I have a question, the game doesn't allow internal audio recording? I'm trying to record a gameplay with AZ screen recorder, but it results with no voice it's just a video with no game audio (completely silent, only video), i've tried recording while playing another games and it has audio in the video

[vital radish]

I am stuck at this point...

[vivid blaze]

@pastel gale Used to be 1 hacker stealing top 1 rewards every season, fine.... Now its 4? Soon whole top 10 will be just this.

Is the dev team going to fix these small things or too focused on doing nothing as usual

[vital radish]

Player ids

[pastel gale]

These are visual bugs, they will be removed soon. Thanks for the report!

[pastel gale]

We are trying to find a permanent fix, as of now we can only eliminate manually, thus your reports are very important.

[pastel gale]

Thank you!

[lofty solar]

Uhm i litterally keep on getting dc in mp2

[pastel gale]

https://asphaltlegends.com/news/?article=137 Right here, Legend!

[woven mauve]

When comes the 120fps option for all devices? Im on android with new rog phone 6 the phones can do up to 165 fps with display and i wait for 2 years for this i ask many times gl ignored me and send me always same gl test it on ios only for months?!!!!

[pastel gale]

Sorry, we don't have an update yet on this topic

[woven mauve]

But why ? this is not an internal information or an ask for leak

Series x and s had this option since release on this i can good drive manual on other i cannot actual is 120fps on steam opened i wait for months and ask for it

[shut oasis]

@pastel gale above aside, we were promised garage level increase, more career events and reputation levels. Why do you have to lie all the time gameloft?

[pastel gale]

These were not promised to be shipped out this update..

[shut oasis]

We were told last year that these would be updated, and we were told in early 2022 to expect these to be updated by late 2022. We are now in very late 2022!! It was promised over and over again, This is the same lies and broken promises from Gameloft. It's pretty pathetic really

@pastel gale

[fierce scroll]

I usually dont post on this kind of stuff but this is one of the worst update to the layout I've ever seen. Just why?! The old one was almost perfect. I swear yall concentrate on bettering the wrong things, since this didnt needed an update. With the old layout you had almost everything in sight without needing to scroll horizontally, now you have to scroll for 2 hours just to see everything with the chance of missing some things. Plus when you're trying to get a better time, with the old update you had the interface returning to the last car you have used, now it just points to a random car. And this feedback only came from me playing 5 min with the new update, who knows what other great upgrades to this game you have brought.

I mean just look at this and tell me im wrong.

[frozen dagger]

He just like me fr-!!

[wicked quarry]

The new modifications at the UI are terrible. More horizontal scrolling; why? What GL employee is responsible for this UI disaster?

[agile spoke]

producers, maybe

[torn tundra]

So Iceland or whatever is called is never in Multi player right I don't think I've ever played in that map since it came out

[honest canyon]

Can't download the game in playstore , I have downloaded other games and they do install but when I want to download Asphalt 9 and the installing screen appears, it appears that it cannot be downloaded, try again later

[hazy zenith]

Me too 😑

[hybrid plover]

Update rearanged car choices for, lets say car hunt, so 2 featured cars are separated and You have to scroll to begining omg, but memory mechanics for last used car isnt updated? It stops right in midle? Scroll again?

[storm gale]

But i don't have the bank activated

[fossil edge]

All the prizes are the same

Scg or Glickenhouse?

[rough willow]

thats new name now a days

[pastel gale]

Yeah that is the correct car

I think the visual may be off

Not sure

Nah visual is right too

[rough willow]

only car name old and new out and in

[oblique veldt]

Since the "New Breed Rivals" season, my graphics gone.There was blur and Rome, Shanghai reflections on the road. But this effects are doesn't exist for me. And after worse graphics update I got lags which makes it even worse. Lags and low graphics are ruining my gameplay. I had beautiful graphics and smooth gameplay on Redmi Note 9 4/64 I was asking to fix this problem since May to now.
I hope it'll be fixed @pastel gale I pinged bcs I ask fix fast as team can

[pastel gale]

I will forward your concern to the team. That said, please don't ping me 4 times for the same issue, I have seen it from the first ping and I will escalate it

[oblique veldt]

Thanks

[fossil edge]

what a way to ruin things and add more screen scroll unnecessarily

[rotund oasis]

new look buttons are too big. very often accidentally pressed the button buy with token

[warm notch]

Since android 12 update dualsense PS5 controller keymapping Is wrong

[honest canyon]

I keep getting this message in Google Play Store
@pastel gale
(This is in Spanish)

[haughty slate]

Try this: force stop the app (google play store), clear the cache, restart your phone and then try to install the game

[honest canyon]

I tried that but that didn't work

[hazy zenith]

What is your phone ??

[heavy crown]

Club Clash is not working after updating the game - after completing first track of occupied street you can't proceed to the next track, it's not 'linked' to the first one

The line between Uptown 1 and Uptown 5 should be highlighted and there should be an attack button at Uptown 5

[honest canyon]

UMIDIGI A11
ZTE Blade A5 2020
Xiaomi Redmi 9AT

[hazy zenith]

Say goodbye to asphalt 9

[honest canyon]

why?

[hazy zenith]

Your phone is not strong

[honest canyon]

well i will try to install the game in APKpure

[hazy zenith]

You can't

[honest canyon]

yes i have a phone that cant play asphalt 9 because it is not compatible and i downloaded the game in apkpure and i can play asphalt 9

[hazy zenith]

Even i installed the game on TapTap and they send me a message like google play store

[honest canyon]

lol

[fossil edge]

Two cars but are the same.

[barren mural]

No cien exclusive event?

[glacial yacht]

I am also not able to see the cien event

[brazen tree]

4h20m since daily events started, Cadillac Cien's car hunt event does not appear.

[finite goblet]

Yeah, look at the screenshot above. Do exclusive events last 2 days now?

[pastel gale]

This will be relevant later on

[pastel gale]

Asking

[torn tundra]

No info just date and still nothing regarding DS 🤷🏽‍♂️

[barren mural]

Any updates regarding it?

[pastel gale]

Yes, comes at the end of the week

[barren mural]

Okay and the rest of the events remains same ?

[pastel gale]

It'll be a scheduling change, that's all. Cars are the same

Will notify

[barren mural]

Okay thanks

[thorny osprey]

1. Can you PLEASE finally fix that #&$%! ghost bug? The one causing car's to get pushed sideway when car aligns with opponent's ghost? It results in speed loss if no nitro is engaged or even in getting pushed into walls, especially annoying in around center walls in tunnels. And when you land on someone while perfectly aligned, you knock him down. Yes, in Ghost mode!

2. Whatever you did with lights at Rome and Shanghai, reverse it back to OG state, because its glaring the eyes and blurring the track.

Thank you!

[gleaming lintel]

I couldn't install the update. I tried uninstalling to reinstall the app and now it can't install the app at all.

Google Pixel 4
My system is up to date and it has enough storage space.

[gleaming lintel]

I had the same issue. The 6th troubleshooting step finally worked. Clearing the Google Play Services cache and all data finally worked. You will lose all your progress unless you have connected with a Google or Facebook account though. So be careful.

[lone yacht]

Same problem, with Xiaomi POCO F2 Pro (6/128, Snapdragon 865, Adreno 650)

[honest canyon]

For me that didnt work
i had to disable google play store and re-enable it but not before wiping all its data and force stop

[stone nebula]

Is there any way to transfer my play games account (android) to my pc?

[gleaming lintel]

That’s annoying. Glad you got it to work

[lone yacht]

Ok i made update, here's how:
Force stop Google Play, then delete latest updates and clear all cache and data. Restart your device. When Google Play is on newest version try again update Asphalt 9, don't forget to check memory. I had 5 GB free space and it was not enough (xD) so i had to uninstall some apps and when i had 8 GB of free space game finally updated successfully.

[gentle lintel]

A9 Bank disappeared

[supple tide]

today event on trion

[merry crystal]

Check #🔥・hot-topics

[pastel gale]

One time transfer per account, not more, but yes possible. You make a request from your Android device through customer care and another request from your PC

[supple tide]

Okay

[stone nebula]

where is it under customer care?

[hazy blade]

why there is not the egoista on Thursday when it is marked on Wednesday and Thursday ?

[rough willow]

@pastel gale why the distribution of rp is different after u claim clash rewards bro

[pastel gale]

Not sure what you mean

[barren mural]

Y different prices for different accounts??

[rough willow]

rp distribution should be same not like someone get 40k and some one get 30k whats the mechanism

[pastel gale]

I don't know 🤔

[barren mural]

@pastel galeany idea about the decal prices?

[pastel gale]

Not sure, there's always variations in pricing based on country, platform etc

[rough willow]

i think it should be invistegated

[pastel gale]

I can confirm that variations are intended, but I don't know specific pricing

[barren mural]

3 different pricings in the same region and platform?

[vital radish]

Legend pass rep boost

[rough willow]

got it

[lucid canopy]

I didn't make a screenshot, but when the events we launched today I did few races of the ONYX star-up event and then it disappeared at all from the game. I was really looking forward to unlock it and now I can't play it. There is no update in the play store and I've restarted the game multiple times to see if it helps.

[pastel gale]

The Onyx event will be available starting Monday

Rest assured that you will have ample chances to play it

[lucid canopy]

Thanks for the info. I suppose it was shortly active when the patch went active by mistake and I snuck a race or two 😄

[pastel gale]

Basically!

[novel trellis]

Platform Android
The clash was coming soon problem please fix it

[pastel gale]

What is the issue? Clash didn't start

[latent river]

Anybody have freezing in game? Which got last 1 or 2 week? Today is very hard freezing

[patent stone]

Why me season don't start

[blissful palm]

same issue

[pastel gale]

Have you tried clearing the cache and restarting your device?

[novel trellis]

Yes there is no option to singh up how can i enter the the clash please help us

[pastel gale]

No one can enter yet

[novel trellis]

Why the clash was close or what

[pastel gale]

Clash ended today yes

[novel trellis]

Ok thanks for giving information

Can you send me upcoming all events chat

[pastel gale]

I can not

You can read patch notes on the website

[wicked quarry]

Me and some other players from my club didn't receive the reputation from The Clash rewards.

[vital radish]

If you claimed clash rewards 40 minutes before new season start and played atleast 1 race rep is gone (added in old club season)

[wicked quarry]

They should fix that. That rep was wasted and now I'm in disadvantage on the new season.

[vital radish]

Drive syndicate relay pack missing

Please add it

[vital radish]

Hi @pastel gale
Is there a reason why the bacalar is eligible to play with a rank 56 less than recommend, but I can't play W motors season with my lykan with a rank 41 less than recommended?

Thanks 👍

[pastel gale]

Hi! I will ask.

[slate marsh]

Hi @pastel gale drive syndicate relay packs are missing, when will it be added

[pastel gale]

I don't know the exact time, but they will be added

[slate marsh]

@pastel gale ok thanks

[vital radish]

Why are there no daily stuff or card packs

[pastel gale]

Did you update your game?

[vital radish]

Yes

[pastel gale]

Try clearing the cache and force closing the app

Then retry

[urban iris]

where is sc relay in ds?

[brittle willow]

Hi @pastel gale .. I have recently bought a 8 usd coupon for asphalt 9 from play store .. previously I have bought something like this and it automatically applied when I purchased something in game .. now its not working .. how to use this coupon please?

[pastel gale]

There is a redeem code button in settings no?

[brittle willow]

I don't receive any code .. just a 8 usd coupon ..

[pastel gale]

Please ask customer care

[novel trellis]

Where is syndicate coin pack

[pastel gale]

Not available yet

[red lantern]

Hello
Whenever I try to update the game on the play store and starts finishing downloading, the update doesn't just install
I've tried clearing data on the play store and cleaned up my storage

I'm using a a70

[pastel gale]

Please open a #👨💻-customer-care ticket using the link from the channel

[mystic fulcrum]

Hlo @pastel gale pls escalate my ticket

[red lantern]

So I did make a ticket on customer care, but they just gave me a generic answer unrelated to my problem
So what I do now

[pastel gale]

Reply to it again

And then you'll be answered by a staff member

[novel trellis]

When it is available?

[pastel gale]

I don't know

[slate marsh]

Seriously they should add relay packs by now, am stuck! @pastel gale

[vital radish]

hello I am looking for a club that reaches all milestones or one that is only for clash club

[vital radish]

#🏎・clubs-recruitment

[cold plover]

I can see your job is stressfullhuh

[weary wharf]

fix lag/frame drop!

and reduce amount of police cars. very hard and annoying

[vital radish]

Can't purchase no ads after day 1

[urban iris]

I have problem connection issues
Region: Japan 🇯🇵
Device: Redmi Note 9

[novel trellis]

Relay pack is missing in drive syndicate please provide it @glossy vigil @orchid tusk @pastel gale

[brazen seal]

ads problem

[vital radish]

RNG UZI id - b6a0f92 - check out video from mp - unlimited nitro

[raven musk]

That guy i report him like 20 times and is still not ban xd

[silent cove]

The game is occasionally crashing in relation with Drive Syndicate. I hope you are aware of it.

[novel trellis]

ppl means what?

[vital radish]

ppl = people

[finite goblet]

Only 2 tracks in MP is one of the worst ideas of this update. Frequent lags, issues with ramps and other bugs often get you out of bounds or lead to crash for no real reason.
Car filter issues in daily events, “wide Phil” interface… All of this is really annoying.

[torn tundra]

I think it would be more useful for all if pinned missions would not be needed if we had to use Hazard levels gas sort of speak only for actual game play pinned missions take so long and have to wait to it gets refilled and no I won't watch ads in order to lower them down it's just so tike consuming to even bother playing ads in the frost place

[worn harbor]

The guy is slipstreaming in classic 🤌

Devs 🤷

[novel trellis]

Platform: Android
Reason : Card pack missing in syndicate market and relay pack also missing

[silent cove]

Thats why you have almost 1 month to play this event, if you want to play it.

[torn tundra]

Fair Enough but I had to ask though Hope devs can show little Mercy on this

[fossil edge]

Where is the sindicate coins to buy with bue tokens? In the last sindicate we can but almost 100k of sindicate coins

[brazen tree]

Credits Heist Missing

Time: 35 minutes since day start
Description: Credits Heist is not appearing for players.
Edit: 2 hours and 40 minutes past daily start, Credits Heist still does not appear.

[gilded hornet]

In adroid
Heist mission missing

[exotic nymph]

Where Credit Heist?
@vital radish

[golden cosmos]

Oh boy when heist is more needed for syndicate, its missing..

[worn harbor]

No Credit Heist Monday
Is it a new feature??

[next leaf]

Credit heist is missing

[rancid grotto]

Credit heist is unavailable

[pastel gale]

It will be available

[bleak flame]

What happened to the option of get more Syndicate coins with tokens?

[pastel gale]

Relay packs will come

[bleak flame]

You already had an date?

Maybe this Friday or Saturday?

[pastel gale]

I don't know when exactly, I'm sorry!

[bleak flame]

Oh ok, also dont forget to add the option of buy Mclaren card with Syndicate points

Somebody here told me about it

[bleak flame]

Also, I forgot to ask this but

Did you guys translated the name of the races on Greenland already?

In the previous season, The names of all that races was still on English while the language on my account was in Latin Spanish/Mexican

This two were from the Noir Friday season