🍏・ios-issues

[drifting latch]

Dw we will get our accounts back just have to be patient.

[drifting latch]

How do you know? 😓 it’s been some time now. Something is very wrong

[drifting latch]

Have you messaged customer care in game? They are working on it. it’s happened to a lot of players so will just take time

[drifting latch]

Yes I have messaged in-game, just the usual copy and paste response. I am so sad 😞

[drifting latch]

Yeah, I have similar responses. My account disappeared on Wednesday. It’s now Saturday and still nothing. I can’t help but not feel so hopeful

But you’re right. Just a case of wait and see

😓

[drifting latch]

Hopefully we hear something Monday 🙂

[drifting latch]

Yeah. Hopefully. Logging in and seeing garage level 1, reputation level 1 is wild. 😩

[drifting latch]

Yes not a good feeling! But I’m just messing around with lancer in mp till something happens

That the only details I have

[drifting latch]

You’re still playing as level 1 noob lol, That’s so funny to me 😄 I am in a mood too much to do that.

[drifting latch]

Ok. No worries

[drifting latch]

Try it 😂 takes your mind off losing your account for abit

[drifting latch]

I thought about it you know. Thought it would be funny to go back to when I first started etc. maybe I will 😆

[drifting latch]

Definitely it’s very funny

Ok, dust off the leaf. Let’s gooo 😭😭

[brazen vector]

Restless you should change your name to SirLanceAlot!

SlowLancer!😂

[slim coyote]

What about King Arthur, they say he CameALot

[brazen vector]

So did you lose your account this time around too?

If before what happened then if you don’t mind sharing?

[analog slate]

Yeah I did this past Wednesday. Logged on the morning like normal and did some Mp1. As soon as I’m ready to do some more racing, I opened up to age selection screen 💀

But I haven’t bugged cc yet cause I knew I wasn’t the only one that had the issue once I opened this channel

As of now, I just play other games until a solution is found

I don’t remember ever filing for a deletion request

[rough lark]

Whats going on? Did i accidently enable some ad blocker?

Idk if the 3x credits worked on not

[drifting latch]

Same as me I’ve never asked for my account to be deleted! I lost my account on Thursday but the weird thing was the day before i was randomly kicked from the club and the only person who could kick me was the leader (karmasKat) and she said she didn’t kick me but when i rejoined the game changed my name from restless to this

[drifting latch]

Ur acc got nuked to

[analog slate]

What even 💀

[analog slate]

I mean if there’s a plus side, I can do other things ☠️👍

[drifting latch]

Yeh I got other things to do too

But there was not anything in the chat about me being kicked or anything was very strange

[analog slate]

Yea

I had someone search ID. It was like it never existed

[brazen vector]

It’s very strange all around for all those affected, but I would at least put a request into Customer Careless as I call them to least add your name to the list of deletions!

[empty knot]

This is definelty one of the most serious bugs this game has delivered and since it targeted to a specific amount of people that aren’t directly responsible for their losses.

In light of current game events, I say compensation should be one of 3 choices.

1. Gemera Key ( star count is whatever the individual has it)
2. Gamera unleashed support cars (direct unlock / 2* bps of each car)
3. 8K - 10k tokens enough for atleast 10 (x10) packs for BOS.

@vernal pecan Don’t you think ? Or should we expect 75 tokens and 50k credits

Anyone agrees?

[analog slate]

Options 1 and 2 are useless for me

[hasty pier]

As Codin said before,

[errant palm]

5 years to get to lvl 17

What where you paying for

[bright atlas]

1.gemera key and mach key
2.007key and 007decal
3.20k tokens @vernal pecan

[brazen vector]

My latest!

Wondering who Rusian is?

[errant palm]

I feel like you guys are making the team panic than letting them do their job in peace 😭

[brazen vector]

How so?

Did you lose your account?

[errant palm]

I’d find it annoying having to reply to everyone asking same question over and over

Yeah

I did

[brazen vector]

Sorry to hear but they keep asking if I’m satisfied and i not, so I just say why!

[errant palm]

Oh alright

[vague tulip]

Iryna’s bf.

[brazen vector]

Internal relationship?

[vague tulip]

Sidespring affair .

[crystal widget]

@vernal pecan Update please

[empty knot]

It is the weekend

How hard is to understand that they don’t work on Weekends

Monday to Friday

Plus I’m sure they won’t resolve it until probably Thursday

[empty knot]

Keep this close. I don’t wanna have to resend this ,

[brazen vector]

Time to watch some Shoresy or LetterKenny!

[feral dagger]

not an issue but is the game updated for the 15 pro max

like pro motion and dynamic island margins

[analog slate]

It should be. Dynamic Island stuff has alr been there for the 14 pro models

[feral dagger]

update: the game does not run in 120fps

this is so 2018

[analog slate]

Yeah. My 13 pro max is the same thing

[feral dagger]

issue with the phone itself is that

the dynamic refresh is so bad

in codm i have to play in 110 fps because in 120 it keeps going to 60,40,30 for no reason

[empty knot]

Aite guys.

We hear from Gameloft tmmrow specifically Codin.

Estimated Solution date : Thursday.

Anything after Friday hopeless 😒

My negotiation for compensation still stands.

[analog slate]

You’re already going too overboard on compensation so theoretically it’s out the window before the solution is even found.

[hasty pier]

I already mentioned what he said about the compensation.

[drifting latch]

[drifting latch]

I do not agree with options .I got better options

[brazen vector]

Same here, plus they can keep adding to those additional compensation packages each day this is not resolved!

[empty knot]

I’m surprised they haven’t awaken yet

By now I was expecting a response

[drifting latch]

Wait maybe tomorrow let see

[empty knot]

They suppose to open by now

[drifting latch]

I got a message from customer support because I forgot to tell them something

[crystal widget]

??

[crystal widget]

What you forgot to mention to them ?

[drifting latch]

Something I bought in the game

[crystal widget]

@vernal pecan Any updates ?

[vernal pecan]

Still work in progress. Thank you for your patience

[empty knot]

Yessir , Thursday should be fixed 🙈

[bright atlas]

When will the account be returned🤷

[empty knot]

You’re blind but I understand your concern

[crystal widget]

@vernal pecan Are we going to get our accounts tonight??? Please let us know. I’m sick to death of waiting

[vernal pecan]

If I had an ETA, I would have shared it with you

I don't have an ETA, so no matter how often you ping, my answer will remain the same. I don't have any new insight to share

It's a difficult issue to address adequately and timely.

[hollow forge]

No worries, we still like and love you Codin

(Best CM)

[vague tulip]

#Metoo.

[crystal widget]

I’m sick to death of waiting . Like its my or their fault that we lost our accounts??im Sick of we are working on it with no results whatsoever since 5 days. You guys did enjoy your weekend but I didn’t. You didn’t work 5 years on this game but I did! Get me an answer that’s all I want. Am I going to get my account back or not? How hard is this question???

[hollow forge]

He did gave you an Answer

I think you just don't understand that he can't give you a Yes or No, since he DOESN'T know

[drifting latch]

I have been talking with customer care in-game. They won’t seem to acknowledge that a lot of people lost their accounts all at once.
And asking me different things that I could have done to make it disappear. As if it’s somehow my fault, when in reality all I did was Iog in to a9 and everthing was just gone. 😞

[velvet holly]

@vernal pecan@chilly tide Hi! 👋
How are you? How is the work on the return of players moving after the next A9 failure?

3 days ago, our player disappeared from the game and search. Game support is silent. The player has never been to the bathhouse, did not violate the rules of the game, bought a pass, participated in a clash and took good places in the MP. The player was given a new id: id 23124, is there an option to restore the old game profile to a new id?

@fringe lanternHi! How are you?
Can you help us with solving some errors? It is not the first time that we lose players who have never violated the rules of the game due to a failure or transfer of a9.

[vernal pecan]

As I have been reiterating ad nauseam, it's still WIP with no ETA from my side to share. I understand this isn't what you are waiting to hear, but I'd rather share the truth than lie.

[velvet holly]

But this is not the first time it happens, at least 3-4 times and everyone is silent everywhere or says "We know, We are working." A season passes, the second, half a year and nothing changes.

you yourself are asking to talk about all the bugs in the game, but not a single serious bug has really been fixed. we put a patch and moved on, and the team loses players from season to season and does not understand what is happening,you yourself are asking to talk about all the bugs in the game, but not a single serious bug has really been fixed. we put a patch and moved on, and the team loses players from season to season and does not understand what is happening,

if you don't give a damn about those who pay you a salary by buying something in the game, then close access altogether and then no one will touch you or our wallets.

[drifting latch]

@codin Hello

I have the same problem( lost de account)

[velvet holly]

@drifting latchhello! I'm just telling you about you @vernal pecan

[drifting latch]

I had almost 190 cars and I lost the confidence that they will resolve it

[hollow forge]

I think most of them did :(

[drifting latch]

I was in the Mir team..

[velvet holly]

Did you write in support in the game? If yes, can you post a screen with their answer here?

[vernal pecan]

Rest assured they will do their best to resolve this issue as soon as possible, I understand it's been quite a few days already but the magnitude of the issue does not allow for a quick fix.

[velvet holly]

It's sad. You play, spend money and silently demolish everything that you have acquired during the game.

[drifting latch]

I had a lot of answers from GL

This is the last one…

[velvet holly]

so this problem with the players has been going on for more than 0.5 years and still won't be solved? Seriously?

[vernal pecan]

This issue is not ongoing for more than 0.5 years, you're conflating other issues with this.

This is not a venue for arguments, I highly encourage you to avoid further comments that don't help anyone in this channel.

[velvet holly]

No, I can now quickly give many examples of how players disappeared and if I try, I will find the exact date when it started

and this problem began when a9 decided to change one id to another

from that very day, everything fell down on all platforms

not only on iOS

[vernal pecan]

Except.. this is an iOS exclusive issue with a very clear cause.

[velvet holly]

which they still can 't solve

[vernal pecan]

You are free to apply at Gameloft and offer your expertise for expediting the process.

[velvet holly]

I can prematurely tell you their answer "At the moment we are not working in your region and cannot offer to help you"

I have already gone through this and described the solution to this error, but as I understood, not everyone likes to read

thanks for the communication, we now know that someone can answer

[brazen vector]

Clear cause Codin, what is that, first I heard that?

[vernal pecan]

Player-led account deletion requests, most of which are very old.

The requests, I mean.

[brazen vector]

That bs that GreedLoft can hold that over players as an excuse for deleting their accounts?

[hollow forge]

I once asked for my Account for being deleted, and I'm still here.
Lucky me 🍀

[drifting latch]

I haven’t requested a account deletion

Never

[vernal pecan]

Was your account ever shared with anyone else?

[velvet holly]

I think it is. but as far as I know, those players who disappeared due to the crash, they did not do any self-removal

[drifting latch]

I had 2 phones, but I play on them for at least 2 years

[brazen vector]

Even if a player did request a deletion months ago give GreedLoft not right to delete them now, I could say if it didn’t happen within 3 days of ones request then this issue is squarely on GreedLofts problem for their lack of control of their game!

[vernal pecan]

I never blamed you.

I merely explained the cause

I have nothing further to add at the moment. Kind reminder that your comments here are still subject to server rules, kindly stick to them.

[velvet holly]

2 devices, these are not 2 drivers, and you were asked if there is a 2nd driver on your acc. If not, then your answer is NO.

[velvet holly]

the main thing is control over the wallet

[brazen vector]

No, you didn’t blame me directly, but GreedLoft is using that as an excuse, or cop out for them to blame the players not their incompetency!

[velvet holly]

and then there will be a ban, given what is happening in the game, a ban here is another reason to think "should I continue to play something that does not respect you"

@brazen vector very few people like it when their mistakes are pointed out to them, and a9 really does not like it when his nose is poked into his mistakes. a9 prefers to blame the player rather than admit a mistake.

oops: I was slowed down, 30 min

[brazen vector]

Ban, from what, Discord, yea, so?

[drifting latch]

Can an account deletion request be reversed??

[hollow forge]

Yes, with in 30 Day since the Request was confirmed
But as it seems, the Accounts have already been deleted, as the Player can't get into it :=
Hopefully that's not the case

[velvet holly]

no one in their right mind will delete themselves, especially if you spent at least some coin on it

[drifting latch]

I hope you can fix the issues @vernal pecan . I am sorry Codin i misunderstood what he was writing. Please don’t ban me from discord

[brazen vector]

Yea, sure looks that way,the lack of Customer Support really makes one wonder why one continues to support their game when GreedLoft can barely support it from their end, never seems to amaze me when updates come out there is always something wrong with it, thought they would do some test runs before relaunching or releasing those updates? GreedLoft sure likes to add all kinds of new features in the game, but their of correcting the older issues never seems to happen, just their way thinking, kinda like bait and switch?

[velvet holly]

there are no such problems in the Chinese version of a9 and I understand why most go there. there, if 2-3 players write, the team disables everyone and corrects, returns access with compensation. in our version, only "we know. we are working. and here is a new pass" and a bunch of apologies from which it is not warm and not cold.there are no such problems in the Chinese version of a9 and I understand why most go there. there, if 2-3 players write, the team disables everyone and corrects, returns access with compensation. in our version, only "we know. we are working. and here is a new pass" and a bunch of apologies from which it is not warm and not cold.

as for the tests, a9 does not have a team of testers, and if there is, then only tests for accepting payments. I have never seen a single test in 5 years of the game's existence, everything always failed and lagged.

[plucky oyster]

slammin9848 has been warned

Reason: Bad word usage

[errant palm]

https://tenor.com/view/sad-emotional-alone-lonely-spongebob-gif-17761247

[velvet holly]

[empty knot]

I wonder if they are working on getting our accounts back one by one or working on figuring out a way to do , or even worse still tryna find the source

[brazen vector]

https://tenor.com/view/depressed-bored-boredom-swing-head-gif-17224602

[empty knot]

I feel you buddy but im a patient guy.

[brazen vector]

Well I have patience, but still I wonder what is wrong?😎

[drifting latch]

I am so bored without my late night a9 session 😭

[brazen vector]

Couple of more days and I think I’ll have broken my addiction to ever having to play A9 again?

[drifting latch]

I feel the same. Maybe this was the cleanse I needed

[empty knot]

Already feeling that way.

[errant palm]

Been enjoying more of other racing games since my A9 dropped 😭

[drifting latch]

I don’t know for how long until we get our accounts back.

[vague tulip]

Next incarnation, mate.

[tidal scarab]

Honestly guys, if your Asphalt 9 account has been unexpectedly deleted and you’ve invested time and money into it, it might be time to seek legal assistance. Each and every purchase is stored in your Apple account. This could potentially be a class action lawsuit due to the number of affected players.

[errant palm]

Yikes, 😳

I didn’t pay for anything anyway so if my account progress doesn’t come back, it is what it is 🤷‍♂️👋

[vague tulip]

Just relax and enjoy your A9-freedoms and life.

[tidal scarab]

And just to add while Terms of Service agreements are legally binding, they are not absolute. Class-action lawsuits can challenge unfair terms, especially when consumer protection laws are at stake. Laws exist to guard against unjust business practices like these. For their sake, I hope they start giving answers or I’ll help. I work with plenty of attorneys on a daily basis.

[brazen vector]

Hey Codin are you punched in yet?

[vague tulip]

Any pro bono lawyer in this chat room?

[hollow forge]

This Chat is escalating way to quick 💀
It hasn't even been 1 Day since the Weekend was over 😭

[brazen vector]

What does that have to do with the price of eggs?

[vague tulip]

@vernal pecan : can you recommend a best pro bono lawyer to us A9 players here in Europe?

[vivid fulcrum]

And slow down is enable all the time. You guys from GL afraid of situations escalating or what????

[brazen vector]

How is work progressing with all the missing A9 accounts, why can’t they just say we will all get our accounts back but in due time instead of saying nothing, due to they have acknowledged it’s their fault?

[vague tulip]

Eggs price? E@stern is over, isn’t it?

[vernal pecan]

Hi iOS legends, we have been receiving reports of missing accounts recently. Our teams are currently hard at work investigating this issue. Thank you for your patience and rest assured we are aware of the situation, and we will update you in this thread as soon as we get more information to share.

[vernal pecan]

That is all I can share at the moment. Any further questions will be answered once we have more info on the matter. Please refer to the above message. Lastly, please remember that this is not a channel for discussion.

[vernal pecan]

Will start enforcing this.

[drifting latch]

@vernal pecan I realize that I am not connected to Game Center

[errant palm]

Game Center doesn’t make a difference
Edit: all it does is connecting you to other players only on IOS that play the same games you play

[bright atlas]

Please fix it quickly.I didn't get the MachE key, and I'm going to miss 599.

https://twitter.com/asphalt/status/1724457164318839132?s=46&t=9HnAF7wGL-vyhzsneO-D4w ←599 car hunt

[unreal belfry]

@vernal pecan Any reason below offer of 4 asterion Epics is not available to everyone (I usually won’t care but I see unicorn item on sale here 🙈)

[shy lance]

What is this mission supposed to be?

[vernal pecan]

Will be changed in 10 minutes

[crystal widget]

@vernal pecan A week with nothing. When would I get my account back

[vernal pecan]

Kindly refer to the pinned message.

[primal solar]

why is it giving green tokens as reward when the screenshot clearly shows blue ones?

[naive violet]

Really? You want us to buy 15 items when season ends in 7 days?
1 item per day for daily tasks is ok but everything more than that is wasted

[shy lance]

Display bug. It's already been mentioned here #🍏・ios-issues message

[drifting latch]

Buy the cheap import parts, 2 every day it’s just 50 grand

[crystal widget]

Your pinned message wouldn’t solve my issue. A week with no results whatsoever. What are you people fixing? The horizon??? I want my account back. You and everyone who works at Gameloft company are the worst when it comes to help us the people who pays for your game. I want my account back codin!!!

[hasty pier]

These kind of things aren’t easy to fix in a couple of days, just saying

[tawny spade]

Hey guys anyone know how to recover my old discord acc

[analog slate]

That’s for discord support to resolve. This isn’t the place for that.

[empty knot]

They’re working bro chill please

[naive violet]

You obviously don’t understand what was written many MANY times already:
They’re working on it. If it takes a week, it takes a week. If it takes longer, it takes longer.
I fully understand you but Codin can’t do anything here, it’s the devs who need to work!
No point to complain here every day again and again. You need patience for now and then you might be compensated for everything you missed ingame

[bright atlas]

I understand how you feel, but we have to wait patiently.(Even so, the work of the development team is slow 🫢)

[modern quiver]

There is absolutely a point here. It’s Codin’s job to listen to community and pass it forward. I understand that he is not a dev and cannot fix it himself, but this is the only place where people who are/were paying for accounts can express their concerns. They are missing a lot currently: GP, Clash, Car hunts, bought passes, to name a few.

[crisp pebble]

why there is no option for windows login i cant login xbox account

[naive violet]

Because it’s iOS, not windows/Xbox

[plucky oyster]

slammin9848 has been muted for 3 days

Reason: refusing to adhere to server+channel rules

Muted until · Nov 18, 2023, 8:33 PM

[brazen vector]

Where are we supposed to post our issues with this A9 game, because CustomerCareless doesn’t support us?

[hasty pier]

You were going off-topic with the messages you’ve been sending. The account issue is already reported and as soon as Codin gets any news about it he’ll share it here. If you wish to express your feelings, do it in another channel.

[drifting latch]

Given the time that has passed, people are understandably frustrated. The accounts were lost 7 days ago and there is not a single update. It does not come across well. Customer care in-game have not replied to me in 3 days- they usually respond within a few hours, and the general response on here is basically.. ‘We’re working on it so be quiet & don’t discuss it or you’ll be muted’.
Given our grievances, that kind of response is questionable at best.

[vernal pecan]

Hi Legends,
After a thorough review, it appears that progress wipes were a result of customer care forms filled by some legends in the past, which we have recently fulfilled. Due to regulatory laws, data associated with these requests have been permanently deleted. Thus we will not be able to restore these accounts upon request despite our best efforts.

[errant maple]

Having trouble with my redeem code

[vernal pecan]

What's the issue?

[errant maple]

It says my player id doesn’t exist

[vernal pecan]

try with a small i-

[errant maple]

Ty that’s what it was for some reason every time i went to correct it ig spellcheck was mad at me and switched it back that’s ^_^

[drifting latch]

Steering Doesn’t work

this is no cap

[vernal pecan]

check your input settings and phone's gyro

[drifting latch]

My phone is good

I just bought it 2 months ago

[vernal pecan]

what about input settings?

[drifting latch]

everything is fine

[crude juniper]

does "the tilt" function work on other games ?

[drifting latch]

I already try all game mode

and I had enough

[crude juniper]

well, you didn't answer my question 🙂 . if the steering works on other racing games beside asphalt 9 , might be an issue with the game itself for you .
otherwise, if the steering do not work on all games , might be an issue with the phone calibrations sensors and you should contact the phone support "Apple i assume "

[hoary salmon]

This feels illegal

[fiery lantern]

I have lost my all game data , i have tried to log in again but didn’t get i have tried download again but still not working please help me to restore my previous data

[naive violet]

Why are epics for BoS cars in Bugatti SE instead of BoS event?
Now we need those cars at high stars to even unlock the stages instead of „just“ getting into top 5%

[bright atlas]

Actually, I want the account to be restored, but at least please give me compensation
@vernal pecan

All the messages have been deleted.lol

[inland ermine]

Very bad comments about Gl… they deleted them on purpose… They don’t like the truth about our accounts

[hollow forge]

Hey, can you fix this Street or remove it from future Clash?

[naive violet]

What’s wrong with this street? You can’t get all extra points, but that’s not an issue

[hollow forge]

It isn't a bug that you can't get all?

[naive violet]

There are several streets where you can’t get all the points, it’s intended

[vernal pecan]

It is intended

[hollow forge]

Thanks for the Info

[loud olive]

I don't know why my account lost 2000 clash token. The last time I checked was a week ago, I remember it was still over 28000

[hasty pier]

#🍏・ios-clubs

[slim coyote]

Dear Admins,

I am writing to bring to your attention a significant issue I am facing while playing Asphalt 9 Legends. Specifically, I am unable to beat stage 13, which refers to the showcase event for the BMW i8 Roadster. Despite extensive research and efforts to improve my gameplay skills, it has become clear that completing the last two quests within the given time frame is nearly impossible for touch drivers. What adds to my frustration is the fact that I have come across numerous complaints from fellow players who have encountered the same issue.

I would like to express my sincere appreciation for the effort you put into creating an immersive gaming experience in Asphalt 9 Legends. As a loyal player who values the game and the service provided, I have been dedicated in my gameplay and have consistently supported the game financially.

However, I now find myself at a crossroads due to the extreme requirements of these quests. I am unwilling to start all over again just because I couldn't complete them in time. Therefore, I kindly request your assistance in resolving this matter promptly and effectively.

To address this issue, I humbly ask that you consider sending the two golden import parts for the BMW i8 Roadster directly to every Player, bypassing the need to complete these challenging quests. This solution would allow us to continue progressing in the game without losing our progress or experiencing unnecessary frustration.

I understand that addressing individual player concerns may require time and resources. However, I believe taking prompt action in this case will not only resolve my concerns but also demonstrate Asphalt 9 Legends' commitment to delivering a high-quality user experience.

Thank you for your attention, and I look forward to your swift response. Your support and understanding in this matter are greatly appreciated.

Sincerely,

[bright atlas]

Practice the manual.lol

[slim coyote]

Alright, will do the day they completely remove Touchdrive from the Game and I get 4 new fingers from a surgeon as I have only 6 out of 10 in total, and guess which ones are missing.

[vernal pecan]

The mission will be adjusted next update

[slim coyote]

But wouldn’t make sense as players like me who maxed the car wouldn’t have access to enter and complete that particular task anymore… what’s the point?

[warped cipher]

Hi! Although it will be adjusted next update, I would like to mention that many players won't be able to play the event if they already reached the total number of blueprints and, therefore, the event is not replayable. Any way that they will fix this for this specific event (i8 Roadster showroom) so we can get the remaining Epic Import Parts since there was a condition error?

[vernal pecan]

epics will be offered in the shop also, not sure exactly in what manner

[slim coyote]

May I activate revolutionary mode Sir? Just in case, I’d like to keep it here as memory.

Unless it’s offered for free in the shop later it doesn’t make sense either. Why the ones who are affected now have to pay later to get those 2 epics and the ones who are not and compete can get it for free?

[vernal pecan]

I understand this isn't ideal, and I will forward your comments to the team. I'm merely sharing what the current, existing plans for the future are.

[slim coyote]

I deeply appreciate you taking your time and bringing light into this not so comfortable situation. 🫶🏾💪🏾🙏🏾

[naive violet]

Welcome to the club of thousands of players who can’t participate in showroom

[naive violet]

It’s not ideal, it’s absolutely not acceptable if we have to pay whatever currency for those missing epics while others get them for free.
Just adjust showroom to what it was at day 1 when everyone who didn’t reach the cars gold rank was able to play

[mossy grove]

How to transfer android data to ios device pls help bro

[hasty pier]

Customer Care

[hasty pier]

#🍏・ios-clubs

[hasty pier]

.

[odd prism]

Anyone know where “redeem code” option is

[hasty pier]

https://www.gameloft.com/redeem/asphalt-9-redeem

You can’t put codes in-game, you need to go to the website, put your ID and the code

[leaden needle]

@vernal pecan will there be any changes to the se to make it easier to get later stages?

[crude palm]

@vernal pecan will there be dedicated Cash Deals for the Chiron later? This one has Chiron Blueprints but the Packs shown in photo are the SE support car Packs. Will there be one with Chiron Blueprints + Dedicated Chiron Packs?

[hollow forge]

Can I get my 150.000 Halloween Packages? 🤔

(In that text is written that I get 700 and 150K Halloween Packs)

Why doesn't my Prime Code exists?

[reef dagger]

EP9 free try for chiron special event???? 😭 @vernal pecan Pls help

[ebon dew]

BIG ISSUE players with gold cars take all epics when they don't need them 😡 STOP THEM FROM PLAYING CAR HUNT RIOT

[visual bough]

Hi legend! I'd like to know where you see the golden Ferrari 599XX Evolution in this picture. Don't see it? Good! You're not blind! Next time don't assume everyone who plays the riot already has the car gold. Especially when you can't see the car ranks! That's just common sense!

[hasty pier]

Don't bother answering, the guy is already banned

[honest flax]

Doesn’t show price, can’t purchase

[obsidian holly]

yo

[vernal pecan]

Should work now

[obsidian holly]

i bought many packs and got the koenigss eggs ccxr whatever on 2 star but in my garage it wont update but the points i spent for the packs are gone?

[naive violet]

Getting BPs for 2 star won’t unlock the car. You still need the key

[hearty star]

@vernal pecan Free to play Concept One locked in Bugatti Chiron Super Sport 300+ special event, but other free to play cars are not. I used the other “free to try” cars to get to stage. Stage 5 shows the next car unlocked, but I can’t meet the conditions unless Concept One is unlocked/ “free to try”!!Anyone else having this issue?

[obsidian holly]

maaaaaan whhaaa in the events it says i only receive a key by finishing the race with a 6 star car ??? how im supposed to get a key otherway im kinda new to the game

[naive violet]

The other cars are free try because you don’t need to key to play the stage. Rimac concept one isn’t a key car therefore you need it unlocked to play its stage

[hearty star]

@naive violet I apologize, I wasn’t aware that made the difference & appreciate you explaining. I’d tried looking for answers before reaching out, but couldn’t find anything in the game under support or when searching Google. Thank you for your time 😊

[forest ravine]

no price

[vernal pecan]

Checking

[dawn spindle]

Unbeatable time

[vernal pecan]

hi, are you still experiencing this issue?

[forest ravine]

hi, yes

[vernal pecan]

player id?

[hollow forge]

Isn't there another Clash?
Can't we see our Position/Reward?
And isn't the Season supposed to end in about 22 Days?

[hollow forge]

The Season ended???

[naive violet]

As always, GL messed up the schedule. Some clubs strategically lost the last clash to get easier opponents next round to get into top 5%, now they’re doomed

[hollow forge]

As always 🚬😞

[warped cipher]

Two words that don't combine: GL and organization

[chrome phoenix]

💀

[plucky oyster]

observant4990 has been warned

Reason: Posted an invite

[plucky oyster]

observant4990 has been warned

Reason: Posted an invite

[fallen adder]

What were the changes to the latest update to A9 today on the AppStore?

Also, when will iPhone 15 pro get the 120fps option?

[vernal pecan]

minor text overflow bugfix

[vernal pecan]

when it passes tests

[fallen adder]

Thanks, @vernal pecan

[worldly trout]

why did asphalt 9 log off my account and then restart my account? like i just logged in and it happened.

[wraith bison]

Account restated also. iOS. Was it deleted with update?

[worldly trout]

Yes

[wraith bison]

Hm.. smh

[worldly trout]

Bruh after a few yrs of asphalt 9 it just scammed me… I’m just glad i didn’t pay yet into this game

[wraith bison]

Ya. No words… too much.

[dusty pecan]

Sa@e here

[dusty pecan]

Same here

[mystic drift]

Same here 😞😞😔

How to fix it?

[fervent palm]

bro why did this happen

i just got a new b class car thats good for multiplayer too and i spent so many years on this game

[mystic drift]

How can i report this issue ?

[dusty lantern]

Bro same happened to me, I just wake up in the morning and found this

I just logged in this morning and found this.
Where is my account 😭
I spent so much time on this account with garage level almost 18 with 105 cars.
I have spent so much money.😭😭😭

[hallow prism]

Hey, my account reset. I have been playing this game since release, and it would suck if I lost all my progress just like that. Is there a way to fix this?

[polar storm]

Most likely lost, unless you’ve switched to a different game centre acc for some reason

[solar ice]

@vernal pecan What’s going on with the account reset issue? I saw 1 of my club mates got reset without any prior notice, which is really weird and horrifying, and how can I avoid this?

[last kraken]

accelerometer is not responding

Am I the only one with this problem?

[hollow forge]

It doesn't seems like so
I think another Player before you also reported that incident: #🍏・ios-issues message

[mystic drift]

Is that solution? 😔

[worldly trout]

Ikr

[exotic grove]

I have the same issue ! 😦 many hours spend in this game lost today. I have sent two mails like yours to them and i’m waiting for respond

[crude juniper]

accounts lost "2nd wave" ? quite worrisome

[carmine bridge]

@vernal pecan I cannot see the F50 hunt ?

[vernal pecan]

it's LP exclusive

[carmine bridge]

Oh okay thank you 😊

[hollow forge]

Hey @vernal pecan ,
For what was this Compensation?

[vernal pecan]

clash ending sooner than the timer showed

[hollow forge]

It seems to me that nearly no one got this Compenation, as of my Club MIR only 2 (Me included) got it

[vernal pecan]

players that didn't get it can contact customer care for assistance

[hollow forge]

👍

[hallow prism]

I Sign in with Apple ID so it’s unlikely I’m on a different account. It’s probably lost

[dusty lantern]

How to get my garage 17 account back??

[hollow whale]

Yesterday I entered the game and my account disappeared.
My last nickname in the game was In§°INSOMNIA.
ID , i-125965

[rustic estuary]

this is concerning bc im getting word that ppl didnt actually hit any form of account deletion button this time yet they still got their accs reset

[twin glacier]

Is there a confirmation message or email in place now, so we can feel safe that our accounts will not suddenly disappear?

[shy lance]

Omg, with the Drive Syndicate cars and everything?

[hollow whale]

The account has been completely erased and technical support is not responding

[rustic estuary]

your situation is the same as a former member of my club and the bad news is he never got his account back so you might want to expect that same outcome unfortunately

[hollow whale]

A screenshot of yesterday

[twin glacier]

They are losing their best customers forever and are just ignoring them.... And the lucky ones who have their accounts have no insurance they won't be next.

[warped cipher]

https://www.reddit.com/r/Asphalt9/comments/187svdf/alert_fyi_more_players_are_losing_their_a9/

[merry kettle]

@rare geyser here

[hoary geode]

agh do u think if i take screen recording etc etc they will restore it if it gets deleted

also i love how codin is literally ignoring everything about account deletion lmao

[lapis kestrel]

Whats going on? Just logged into the game and theres no daily events no special events

[tropic cloak]

@lapis kestrel restart the game

[still wolf]

I guess i just lpst 2 years of play time and grinding on Asphalt 9, looks like am never going to get my account back. So dissapointed, all the money thats been invested, time gone , emotions gone

[dusty lantern]

Same here. Garage almost 18, 105 cars, just spent thousands of tokens for buggati se, just gone.

[still wolf]

I am going to ask them to compensate all the money ive spent seriously guys its not fair 2 years we trust them and play and this is what they provide

[drifting latch]

Bro that garage is insane and it just gets deleted😳

[mystic drift]

Yeah just cry

My account was lost

[naive violet]

About random account deletion:
Implement a status value ingame where player can see if the account is about to be deleted.
Or is there something like that already which is only visible after hitting that button?

[shy lance]

I don't think it has anything to do with that button. Many players already said they didn't ask for deletion and I can't imagine someone with 224 cars and spending money on DS cars would ever touch that button.
There is some sort of mess up, and first wave they took the easy way out because recovering accounts from backup data is a messy task.

[twin glacier]

Would be better than nothing

[hoary geode]

bold of you to assume they have backups

[twin glacier]

I'm not sure they are allowed to have backups because of the law, but they must stop what is causing the accounts to be randomly deleted

[shy lance]

Since they took a week to say 'It can't be done', I assume they spent that time trying something. If it couldn't be done, they would have said so right away.

[timber tundra]

This is really concerning. Is there any way to backup my game? What does connecting to a social network do?

[hoary geode]

i have 0 trust in gl's developers, many bugs on macos go unresolved for multiple updates, and from an outsider's pov it should not be stuff that takes half a year to fix

[shy lance]

No law can forbid you to backup your data. In case of disaster like hacking or hardware failure.

[timber tundra]

I'm also wondering what could go wrong. Storing a player's garage should be a comparably small text file that is easy to back up periodically – but even if it is multiple relational database entries, backing up the data should be a very normal process.

[twin glacier]

Sorry, I was referring to them backing up our data, not us.

[hoary geode]

i believe what ilwe is trying to say is that there are laws that force companies to permanently delete all data if the customer requests it, which for some reason GL;'s system thinks people are requesting, they have to delete it, hope this makes some sense lol and isnt just incoherent rambling

[twin glacier]

Is there somewhere in the files on macOS where our data is stored? Or is the best way to just record your garage and epics and go through the menus?

[shy lance]

You have to permanently delete it, but it doesn't mean right away, and they can't force you to delete your backups just because a customer wants an account deleted. GL must have at least a week retention for backups. Anything else would be a irresponsibility.

[chrome phoenix]

👆 Anybody have an answer to this?

[hoary geode]

@vernal pecan can we get at least one response to this? this isn't a problem that you can just ignore and hope goes away.
The first time it was at least acceptable because its the first time this happened, it might've just been someone goofing up, and presumably whatever the problem is was addressed. But this shows that it was not addressed properly, and is concerning for the entire playerbase, because this is happening randomly, and no one is safe, as shown by insomnia. Like I said, you made zero responses to this account deletion, which is even more concerning because at least there was some feedback the first time it happened, at least give players some way to protect them from this.

rant over adios i gotta sleep

[shy lance]

Most account data is stored on the server, so no. Even taking screenshots doesn't help, there is essential data (table ids for example) that is not visible in the UI.

[hoary geode]

yeah this is definitely a certified gl goof moment™, they clearly say that there was supposed to be a period where you can cancel the deletion

also to the 2nd message, i think the purpose of recording is so that cc can manually give the new account all of the bps etc on the old account, not actually restore it, hypothetically most of the important progression stuff is avaibile through the ui

[twin glacier]

If you show the upgrades on every single car, wildcards, epics, garage value, ID surely that is enough for them to theoretically recreate the account

[hoary geode]

SURELY

[shy lance]

It is naive to think someone would manually input all that data in a production database. Too much work and too much room for errors.

[hoary geode]

Yes, but gl has shown that they can give compensation individually, or even make a single use redeem code for it, so even with a new id most of the progression should be given, barring career, se progress or stuff like that

[twin glacier]

Sure it'd take a long time but what is the other option? Basically that or delete the account forever (which is what they will probably do)

[hoary geode]

I wonder if they refuse to restore the account, you can ask apple for a refund, it obviously wont be through the normal means but maybe there could be some way to get a full refund for all the money spent. The time investment is gone but it is what it is

[twin glacier]

I guess we could ask the customer care every week that our account is not getting deleted...

[hoary geode]

Wait… if we bug cc every(insert however long you have to cancel minus a few days), we can guarantee that there is no deletion request, so if it gets deleted gl cant victim blame

[twin glacier]

yeah, but how frequent does it have to be?

[reef galleon]

Any company with a basic level of understand how servers work should know that they need to do periodic backups. It would be extremely irresponsible from their parts to not to do so.

So they should have a backup of all account with means they should be able to restore any lost account if they want to. They might not be able to restore it to how it was at the moment it was lost but for sure they can bring back to how it was a few days ago.

[dusty finch]

Would using the backups mean they would be resetting everyone else’s progress back to back up date ? If so probably why they didn’t do it last time

[hoary geode]

Dunno, but if you have 30 days to cancel for example, you bug them every 25 days or smth, it would suck if its any more frequent though

[reef galleon]

No because they can filter to only restore/add accounts missing in the database.

[shy lance]

If you restore the entire backup on production, yes. But you can restore it somewhere else, and then copy only the data you're interested about in the production server.

[twin glacier]

I guess it is worth sending a message now asking that there is no incoming deletion and tell them that you will never request a deletion and that nobody else has access to your account.

[dusty finch]

They will probably misinterpret the message and delete instead

[hoary geode]

Well, that could work, but i doubt that their cc system is good enough for that to have any effect

[hoary geode]

Imagine if they just use a basic regex and if it detects the string “delet” the account deletion automatically starts

[reef galleon]

The support team will not keep track of every request every player send them. Its literally impossible.
If you send a massage today saying that you don't want your account to ever be deleted no matter whatever request you send them in the future, they will just say to you ok and close your ticket.
And if in the next day you ask for your account to be deleted they will proceed to do so.

[twin glacier]

If my account were to be deleted it would not be due to me sending a request for it to be deleted (Because obviously I am not going to do that)

[hoary geode]

Codin pls give response im nervous af rn

[dusty finch]

Need to hit one of the other staff up

[hoary geode]

Codin is like literally the only person that chats regularly

[hollow forge]

Here's my Opinion, it seems like they just delete Accounts in no recognising way, so we can't know if we are safe or anyone is safe
It also seems that the 30 Days, that they are legally obligated to (at least in the AppStore) and that when ever you try to enter A9, it will give you a screen that tells you that if you would proceed and enter the Game, the Account will be "restore" basically meaning that the Account Deletion will be cancelled and nothing else
If my Account was ever to be deleted with out any request I've sendend or without notifying me anyways or giving me my 30 Days that I also get to know about properly
I will most likely contact A9 first trying to get my Account back, if they can't do that, I will contact Apples Customer Support trying to get my Money back, if they can't do that I will start legal Actions... suing 🤞

[inland ermine]

Guys my advice is just stop paying real money and little by little stop playing and delete the game before you lost your account suddenly. They will not fix it.. one month pass and i still don’t have my account back..

[rustic estuary]

for the people who lost their accounts a month ago, gameloft already came out and said that the accounts will not be restored. according to them, it's because all of the wiped accounts supposedly had deletion request forms filled out. unfortunately for you, your account is probably never gonna be restored.

the good news, however, is this new wave of wiped accounts seems to consist entirely/mostly of people who didnt do anything and never filed any deletion requests. this way, gameloft will not be able to blame the playerbase as a cop out and actually has to give a reason.

if things go well, it means you will at least understand why your account was deleted.

[candid sonnet]

I'm currently digging into the reports of people losing their iOS accounts. Just a quick reminder to please get in touch with our Customer Support team if your account has been affected so we can investigate these claims properly.

[errant maple]

I need help

[twin glacier]

Thanks for the effort.

[exotic grove]

I am also a victim of this game bug and I think that maybe the game developers have lost the servers that store game progress in the cloud. I don't know what to think anymore, this situation irritates me so much. I already had such a situation with Asphalt 8, where I lost my account in which I even invested money for cars and I never got it back. I hope that here I will be able to regain lost hours in the game

I wonder if installing Asphalt 8 the day before I lost my account on A9 could have had some impact or it was a random coincidence like many here

[candid sonnet]

The team is still investigating the issue. They believe it could still be linked to the similar issue we suffered a few weeks back, but they can't really confirm anything at this stage. Investigations are likely to continue over to next week as well.

So please make sure you've reached out to our customer support team as it will ensure your account is included in our ongoing investigation. Sorry for not being able to provide clearer info at this stage, but thank you for all your understanding and support.

[dusty lantern]

Will we player get some kind of compensation for it?

[indigo sail]

lol useless game

[halcyon meteor]

Hi. I updated to IpadOS 17.1.2 yesterday and ads won’t load anymore.
While it’s OK with iOS 17.1.2 is fine
Anyone facing that issue too ?

[halcyon meteor]

UPDATED : Uninstalled then reinstalled the app, now it works

[leaden basin]

Class action lawsuit in the works?

[indigo sail]

ye but i doubt it’ll do anything

[inland ermine]

I already said it i never send request for delete my account 🤦‍♂️

[gloomy wing]

For some reason I can’t seem to login

[hollow forge]

It has already has been noticed #🔥・hot-topics

[tidal scarab]

Apple is giving refunds, but they can only go back so far. My suggestion to all who have had their accounts deleted who spent money in game is to start requesting refunds now. They are honoring refund requests and I am sure this will fall back on GL somehow, and rightfully so.

[dusty pecan]

Same thing happened with me i was playing a9 suddenly after few hours when i restarted the game it directly took me to the page to enter age and then started the whole progress from day 1

[inland ermine]

The same thing happened to me last month…

[dusty lantern]

How to contact apple for refund?

[tidal scarab]

Go to your app store, go to account, purchase history, select purchase, report a problem, request refund. Then wait. You can keep going back to as far as it allows you to. You can also contact them for additional credit and they can even go back a bit further. Good luck!

[dusty lantern]

But it only allows you get refund for 1 purchase at a time while I have spent hundreds of dollars over the years. LPs, several other festiv related packs that I bought. How to get all of that back??

[tidal scarab]

You keep doing it over and over until you can't go back any further and then you contact them.

And, unfortunately, you will never get all of it back ☹️

[ornate hollow]

how to redeem a code?

[hollow forge]

With this Website: https://www.gameloft.com/redeem/asphalt-9-redeem

[solar ice]

Not matching any opponents in MP1 and 2

[vital cave]

Same happened to me yesterday. Today everything worked again.

[timber tundra]

iOS MP not working anymore?

[modern quiver]

Game is not working anymore

[dreamy maple]

Yeah I experience the same…seems the MP issues was just the start of it…

[modern quiver]

And this is the end of it lol

[modern quiver]

This is really not fair, I want a refund for the passes I bought

[mighty garnet]

There is a bug with the offer of the rimac nevera

[ornate oracle]

MP is ruined 😡

[drifting latch]

I’m also getting this issue

[shell mica]

Quick

[carmine bridge]

Servers are down in both mps

[rotund anchor]

it's over for asphalt 9 😭

[hallow prism]

Facts, they’ll probably ignore all of this and just make an asphalt 10 at this point :/

[flat juniper]

Yeah, i took a pic rn because i was surprised

[timber tundra]

Please fix the Rimac offer!

[silver nymph]

Can’t login anymore

[timber tundra]

Bruh, they're even releasing another new Map.

[modern quiver]

What for, if you can’t open the game?

MP1 and MP2 are still not working, I want my money back! I bought MP pass and I can’t use it!!!

[ornate oracle]

Is this a joke?

[modern quiver]

It’s Gameloft

[clear sphinx]

Server?

[warm oxide]

Why can't I update the game?! Do something already. You can't play online!

[modern quiver]

I can’t play as well and I have the update

[elder orbit]

Fix both mp and connection issues already

[clear sphinx]

Ok. I’m ok. My five hours are gone, but I’m ok

[drifting latch]

Are they fixed?

[elder orbit]

I just tried. Not fixed. I’m being kicked out of a9 even when I play career

[modern quiver]

Totally not fixed yet

[drifting latch]

Connection error!

[analog slate]

Bruh just go touch grass instead. Ranting isn’t gonna fix the issue

[modern quiver]

You go and eat grass, let us report the issues as this is the channel’s purpose

[analog slate]

Just so you know, complaining isn’t gonna make the process faster 😂

[dire vigil]

It’s giving I’m waiting - hurry up! - waits faster

[plucky oyster]

zitoen1011 has been warned

Reason: Bad word usage

[cobalt lantern]

Unable to play Multiplayer for more than 48 hours now… Time to quit the game?????

[dusty lantern]

Atleast you still have your account. They just deleted my and many other player's account 3 days ago, for literally no reason. And GL isn't responding.

[cobalt lantern]

@candid sonnet so many major connection issues going on. How to even play the game or reach milestones? What’s the meaning of this life …..

[merry flax]

Bruh

[primal bear]

They won’t fix until Monday.

[merry flax]

It sucks

[primal bear]

And there’s no compensation,sucks indeed

[merry flax]

😪

[hallow prism]

It’s been 2 days and gameloft support hasn’t reached out to me yet about my missing account yet…

[primal bear]

Because it's the weekend, they don't work.🤣

[hallow prism]

You know, I thought they would work overtime if like a half or a quarter of their player base lost their accounts. Seems like kind of a big deal.

[shy lance]

If it were that many players, there would be a class action lawsuit already
And if I were you, I wouldn't have high hopes for getting the account back, it's likely they will say the same thing as last time

[hallow prism]

Fair point

At least if I actually lose my account I only lose 4 years of gameplay, I haven’t spent any money on it. 🤷‍♂️

[dusk plinth]

In showroom events it says I earned REP points but these points are not added. Please investigate & fix this 😃

[shy lance]

Play a race in other event, that's when it adds up.

[drifting latch]

For me it works in waves

[analog ore]

dead game ☠️

[dusk plinth]

Perfect - it really does add them the way you said.
Thank you 😃🍺🍺

[analog ore]

I did an official run in the mc12 gp and it didn't even update my time

Nevermind, the time just got updated, but still the game currently has lots of connection issues

[tulip zealot]

Guys, do you have any pro tips to up stars to my cars?

[ornate oracle]

What is happening with the game?

[hearty star]

Have NO IDEA!! That’s why I got on here. Wanted to see if anyone else having issues. I can’t play in multiplayer and daily events not loading. Multiplayer has been like this for 3 days now but even worse today 🙄

[cobalt lantern]

@candid sonnet @vernal pecan Should we all stop playing instead of trying to play the game unsuccessfully everyday?

[analog ore]

Lots of connection issues going on rn

[modern quiver]

We should stop playing and paying and we have to ask for a refund

[cobalt lantern]

Seems like the best way forward

[forest ravine]

what happened with F50 Car Hunt? I have an LP but I can't play it

[modern quiver]

GlitchLoft happened

[modern quiver]

I have LP and MP/DEP passes and can’t even log in to the game

[slim coyote]

Games down

[modern quiver]

At least I get 500 internal server error now, not 503 anymore

[hollow thorn]

Well I don’t have that problem

[forest ravine]

Where is GP ? I hope we get good compensation, not 500 season tokens

[slim coyote]

The game isn’t going on for me at all

[hallow folio]

my game doesnt load

[bitter cradle]

Why do we pay every season for LP (and some are buying daily pass and MP pass) when we can’t even play the game. Should send refunds to all.

[modern quiver]

My vote goes for refunds, I don’t need 50 tokens and 980 TCs

[hollow forge]

Please GL, give us 1 more Day for the GP Round 3 🙏
I can't play it right now but I don't wanna lose my Key, I'm 2nd Place

[smoky flax]

IF you can enter the game and IF you can play: reps are counted sometimes and sometimes not.
Thanks Gameloft for nothing !

[sinful current]

Disconnect every 3 mins =)))

[dusk plinth]

Huuuuuuge server issues this evening.

Investigate and fix please.
Currently its unplayable.

[karmic ferry]

It’s Sunday, don’t expect much

[timber tundra]

I mean, nobody can play, so...

[hollow forge]

Well I was planning on playing my 3 trys this Night

[primal solar]

this game gets more hilarious with every update you do 🤣

[drifting latch]

So for me I can play and other times I can’t. I have had multiple glitches (like wildcards not working for over an hour) and mp glitches I almost lost 20 at top 100 and sometimes I can’t even play multiplayer or I can’t log into the game as much as it glitches. I’m at high 5G bars too so I know it isn’t that. I’m just having multiple connection issues and almost had my game glitch where I had to restart the app.

[merry flax]

Mp feel weird

[torn rover]

I'm getting this issue too and the car hunt is unplayable. Every time I play a race I'll get this error and then the fuel and ticket is wasted and I don't get any rewards. I'm requesting a refund for my daily pass. If you have bought one and getting this error, you should do the same.

For iOS players, go to https://reportaproblem.apple.com/ to request refunds.

[junior cape]

Showroom time wasted 🤬🤬🤬🤬

[vital cave]

Wasted 6 tickets trying to complete the BoS Black Friday II event before it ends and every time I got the network status error just as the race was finished. Lost the tickets, did not get the rewards.

[bronze fulcrum]

I can’t finish GP. I have wasted 3 tries and 3k ST and still haven’t finished single race. I play from home with 1 Gb internet. I have stable high bandwidth wifi. What is that… in the middle of race i get sync issue…

[quartz cloak]

yup also getting server issues here

[bronze fulcrum]

https://www.speedtest.net/result/i/5885310961 my speed test and router

[rotund anchor]

Can’t even get to a single race due to the network error

[torn rover]

#🍏・ios-issues message

[rotund anchor]

smart idea

[torn rover]

The only way they'll really listen to us players is when money is involved

[fringe gazelle]

Game keeps freezing and crashing… lost many tickets and fuel

[hoary geode]

time to ✨ refund ✨

[fringe gazelle]

Same spot in the race 🤦‍♀️. Not my internet. I change networks, turned off wifi and it’s the same

[bronze bay]

Fr it keeps disconnecting

[spice bane]

Can’t do gp

This is rough lol

[primal bear]

Server down

[granite trellis]

yep, already requested

[fierce light]

😡 my wifi 🛜 is good and this is keep happening I lost 6 gas refills 😤

[drifting latch]

Ur WiFi can be good but it’s the game servers

[fierce light]

Yeah I see other have same issues game loft keep messing with everyone 😤

[errant maple]

Need staff help

[rain flare]

Where is our money going? This game is unplayable.

[indigo sail]

trash stupid game useless

it’s been the whole day bro

I waited for 10 hrs and it’s STILL not fixed.

[errant maple]

Everyone needs to calm down it’s no one’s fault bugs happen in games

I understand we should get some type of compensation for missing a day on our car hunts and or multiplayer passes but it’s not a reason to be getting mad at staff that are trying to fix the issue

Everyone needs to keep composure and be patient…

[elder orbit]

People patiently waited for their accounts to be back and nothing happened

[torn rover]

And there is still no official response for this.

[inland ermine]

Just delete this stupid game… they don’t care about you guys 🤷‍♂️

[wide furnace]

This is worse than Cannot launch the game. It behaves normally until you start the race and then it just show NOT SYNCING and the game restarts itself. How to play GP like this?

[unreal belfry]

This is ugly now.. hunt halfway restarts

[dusky lily]

My game is always crashing

[primal bear]

@vernal pecan Do something

[charred pond]

I want refund

[hearty star]

@vernal pecan I’ve lost my gas, rewards, tickets & time. It’s been hit or miss but since it refreshed this evening I’m not able to anything in any event or race including Grand Prix. I’ve done all the troubleshooting & it’s definitely not on my end as I’ve checked all connections & other apps. Thank you

[granite trellis]

LOL “a day”? it’s been three days now

[granite trellis]

request then

[dusky lily]

The game is unplayable

[midnight epoch]

Me too

[analog ore]

what a ridiculous game

i’m taking a break until they fix this stuff

[midnight epoch]

Well I’m glad it’s not just me having that issue, it’s why I came to the discord channel

[naive violet]

Game is absolutely unplayable today. Can’t complete any race because it loses server connection and reloads.
Lost fuel, lost ticket, lost mp rating, missing rewards and missing rep, therefore missing club milestones.
If something like that happens in any other game, devs work 24/7 to solve it. But GL waits till Monday as always which is unacceptable for paying customers

[sonic slate]

Same here. Is there any official word on the resolution? I can’t do any GP it keeps disconnecting

And it ends in few hrs.

[honest flax]

Using VPN worked for me. It’s worth a try

[sonic slate]

Wow. Exactly failed after 1 minute

[analog ore]

Codin is out of his office until today so we won't have any official word until he comes back

[wet arrow]

Game performance is degrading day by day. Please resolve it guys

[torn rover]

ohhh boi, wonder how many refund requests they've gotten in the last 24hrs.

[dusty lantern]

They just deleted my account 4 days ago and now they are not responding. Wasted my time and money on this.
I want refund.

[hollow forge]

Last 10 Minutes of the GP and I still couldn't play :(

[sonic slate]

Yeah it was stable for a bit and now it’s all dead

[smoky trail]

Getting Irritated with this connection issues on my 13 Pro Max.

[ornate oracle]

The exact same thing happened to me

It’s almost a week since these issues started happening

[modern quiver]

It’s just a game, right @vernal pecan ?

[marble sphinx]

always happens even on 5G

[delicate sapphire]

ok so I’m guessing everyone has the same issue with a9 today where it shows the net thing even tho my net and device r working perfectly fine

[sinful current]

They try to get worst game of year award

[lapis kestrel]

Perfect time to stay away from the game forever

[naive violet]

As compensation for ALL players GL should gift season pass, mp pass and event pass to every active player next season.
And make upcoming DS event without any paywall. Those who spend their time on this game during Christmas deserve a little present (new car) without spending hundreds or thousands of dollars

[dusky lily]

how p2w do you think the next ds will be

[elder orbit]

Yes

[lunar crypt]

GP is unplayable i have missed a round because of your servers😡 GL What's this now ?

[dusky lily]

Gameloft should buy newer servers so issues like this shouldn’t happen

[lunar crypt]

sorry man i have missed a round too wasted because of servers 😡 and it's even getting worse with longer track

[drifting latch]

good point. But when new servers are purchased, we pay for them. Means massive paywalls in any events 😂

[lunar crypt]

That's not our fault to pay for their servers. We are not beggers nor clients just gamers

[slate forge]

Potato servers, i can’t complete any race

[vague sonnet]

don't insult Potato please

[modern quiver]

I just realized that GreedLoft invented a brand new racing mode - race against the server. The goal is to open the game and finish any race, before server disconnects you. Congratulations, you need to patent it asap.

[granite trellis]

they’ll give you 150 tokens, a sh*tload of lancer bps and that’s it. what free passes are you talking about amigo 😂

[vague tulip]

https://cdn.discordapp.com/attachments/996647064404512798/1181195234013610024/IMG_0661.png?ex=65802cc9&is=656db7c9&hm=2bb6b3a929c4de179d1de84ff881f733b2a666ffa55adb403fd6f790493b3c26&

New conditions in events

[modern quiver]

RATS mode - Race against the server

[indigo sail]

goofy ahh game i better get compensation for a week and yal better refund yo stuff

[analog ore]

@vernal pecan y’all gonna say something or do anything about this? there are players who spent money to buy mp and daily event passes, there are people who missed one round in the gp

[indigo sail]

these are the people who missed * two * rounds in the gp

[vague tulip]

Seems Gameloft stopping to resolve the connection errors. We floating in our own sxxx now. Dear God, please help Codin and Gameloft to overcome these problems. Please, I will be good rest of my miserable life from now on, dear God.

[unique mulch]

Guys hi, I have a question on the Iphone 15pro is not in the settings 120Hz what could be the problem?

[vague tulip]

Only 15 pro max supports 120mhz

[modern quiver]

14 pro supports 120hz and 15 pro doesn’t?

[hoary geode]

@vernal pecan Since you’re working again, can we pls get a response to the account deletion stuff

[vital cave]

Player id verification on redeem page is not working

[primal solar]

FiX ThE C r A p P y DiSnEy SeRvEr!

[modern quiver]

Have you tried to restart your router? 😂

[primal solar]

https://tenor.com/view/confused-what-huh-lost-your-mind-gif-2823246032232957228

[still wolf]

@vernal pecan Hey Man, could you please help us out with the accounts deleted randomly please

[worldly trout]

Same

[merry flax]

Dam

[shut ginkgo]

hello. How long the old account will be reset after transfer to another platform?

[icy flint]

@codin My player ID was also deleted! I tried to delete the new empty one and at least got an email for it. Will we get our randomly deleted player ID back?

Deleted thursday 28th of November - player Id can be attached

[arctic hornet]

Still problem with server @vernal pecan

[forest ravine]

So compensation – when?
it was not possible to play F50 Car hunt for 2 days - will it be extended? Multiplayer did not work for 4 days - my club could not earn enough reputation points, also many players could not play previous round of GP.
I spent money on LP like many people, compensation issues shouldn't take this long to resolve.

[spice bane]

lol windows servers are still a mess

[plucky oyster]

.neskoo has been warned

Reason: Posted an invite

[shy lance]

If secondary support cars like Vulcan, Nismo, J50, Centenario, Lykan, FXX K are not available to play with in MP2 Season finale, why do they appear as rewards in blueprints and epic packs?

Since these cars haven't been available in Showcase and Currency Craze daily events for tokens and season tokens, they shouldn't appear in MP2 Season finale at all. Either in both parts of the game or none.

[velvet trench]

Do u know there are double packs in car hunt?

[pure umbra]

Where are my double packs from the event pass? How could it possibly take so long to resolve the connection issues? A few packs (two garbage Black Friday ones) and some season tokens for “compensation”?!? I really enjoy this game, but come on. Get it together Gameloft

[timber tundra]

I keep hearing that iOS accounts are suddenly dissappearing, and it is highly frightening considering the time, effort, and money that went into these accounts. Are those issues going to be resolved?

[primal bear]

no

[naive violet]

Typical GL move.
Less cars in car selection so it will be much harder to get 30k series score.
More useless epics in reward packs because players mustn’t get 6 epics for high end cars

[drifting latch]

It’s a mistake ✨

[shy lance]

It's intended. Because they think if they don't give you 2-3 blueprints or one epic for free, you're more likely to spend real money in the shop. When it's exactly the opposite, if the game would feel more satisfying after grinding 30k, you're more likely to buy another epic. Instead when you reach 30k and receive only garbage, it feels more like quitting the game.

[drifting latch]

The 30k milestone is only for mp1 and second, they have put the wrong rewards in the mp packs before

[silver nymph]

I never got the compensation for the server error today!

[drifting latch]

Contact customer care or wait 2 days.

[opal monolith]

@vernal pecan Maybe problem whit servers again

I can literally play A9 without rotating my phone screen

[opal monolith]

Maybe Resolved For now

[icy flint]

My account disappeared on the 28th of November … One hint for the mass deletion of A9 accounts/Player IDs could be the Update of Apple 17.1.2 which happened for me in the background this time. So it could be that the Upgrade forced A9 to quit and during this event the player ID was deleted. It is impossible that any of the level15+ drivers did this by their own will after spending so much time and money into the game. I tested and requested a delete of my new level1 account - I had to fill out a form with name and email and got a confirmation email. But still this account is active. So the deletion process of the player is totally different than what I have experienced with my level16 account. So it is very likely a bug that deleted so many accounts on Wednesday the 28th noon time.

[timber tundra]

That's interesting – are there any specific hints that the update to iOS 17 could be tied to the account deletions?

[shy lance]

@vernal pecan now that these cars have been added to MP2, can we expect to see them in the Showcase and Currency Craze daily events?

[vernal pecan]

I've asked for it, to be seen if it ends up happening.

[icy flint]

You could investigate if all A9 player on iOS and who lost their account have automatic update, version 17.1.2 and lost it around noon the 28th of November - A9 was open in the background during the updateprocess ..

[hollow whale]

November 30 was reset, the game crashed on time and the account was erased id i-125965 Was the last one

Support responds with auto-replies, as if I've been playing for 4 years and don't understand how to log in to my account)

[ornate cape]

I didn't update my ipad yet
I shouldn't right?

[vernal pecan]

This has nothing to do with the accounts

[icy flint]

We do not know the reason - only try to investigate - Gameloft has to find out what happened exactly ..

[vernal pecan]

No impact on your account.

[vernal pecan]

The reason is account deletion requests, based on our investigation so far.

[icy flint]

But if you do a deletion request you have to fill out name and email and get a confirmation of your request. What has happened here is an automatic deletion in the background …

[vernal pecan]

Every account the team looked at was found to have sent such a request.

[icy flint]

On 28th of November I did not get any confirmation and I did not fill out any form - on 5th of December I made this request with the new Level1 account and got this :

Do not reply below this line

Gameloft Data Privacy
December 05, 2023, 02:25 +0000
Hello,

Thanks for contacting Gameloft.
This is an automated response to let you know that we've received your message.
You can see your Conversation ID in the bottom-right corner of this email.

Have a good day!
Gameloft
Frank
December 05, 2023, 02:25 +0000
[Data Privacy Request][Asphalt 9 - Apple Device][Right to erasure (to be forgotten)] - funny that my Level1 account is still active … you must have a proof that on 28th an account erasure was confirmed by email to my email address … right?

[icy flint]

If there was no name filled in or no email filled in that request - why did you do an automatic delete? An why do all player with this incident say they did not send the request. The question remains if you have a backup and can restore these accounts?

[vernal pecan]

I'm gonna have to stop you right there, a large percentage of people here have admitted to making those requests themselves. On the other hand, we are still checking the reports of deleted accounts that claim they have not send a request, yet such requests appear to have been made in those cases. Could be account sharing, or something not identified yet. As for restoration, it is absolutely not possible.

[icy flint]

First clear answer from GL! Thank you Codin .. for me the „or something not identified yet“ remains open. People invested a lot of money and got a level1 account as return of investment.

[vernal pecan]

All I can offer is my sincere apologies for the situation

[vague tulip]

Not me. I’m not applied for deleting of my account of GLV 18 with 121 cars. Otherwise I must be a biggest idiot on earth since

[crude juniper]

so , as a worried player, how to check if such request were made " whatever or whoever made it" in-game ? and the process to cancel such request?

the situation all-in-all is weird (whether they are very old deletion requests that been suddenly fullfiled recently or whoever surely claimed not doing such request) .

[vernal pecan]

You can contact customer care and ask, I think

[vague tulip]

Since it’s happened often and often, a bigger apology is requesting refund from Apple. Apple is more decent to talk with.

[crude juniper]

tbh, i'm even worry to ask such a thing and being misunderstood , then boom account gone :X

[unreal belfry]

This is my thought too… afraid to ask 😦

[twin glacier]

So to be 100% safe we need to ask customer care every 28 days?

[vernal pecan]

no

[twin glacier]

Is it too much to ask for some sort of warning in game that shows if an account is being deleted soon (via a request)? Or maybe you get locked out of the account but it is not deleted in that time?

[fallen adder]

Anyone having trouble with the code redemption page? When I enter my user ID, I get this error message: “Your request could not be processed at this time. Please try again later.”

[vernal pecan]

I don't know if new requests are processed right now, but that should be the case

[twin glacier]

So, since @hollow whale had his account deleted recently on the 30th (crazy garage), that means he can't have played for 28 days before this?

I just want a way to feel calm that my account is safe in the end.

[vernal pecan]

No, that is likely an old request that was processed recently.

[hollow whale]

I have never submitted any removal requests, I played every day and donated a lot

What's the point of deleting a good account? You have to be an idiot

[twin glacier]

Ok, that makes sense. I will message CC and ask to check to make sure there is no deletion request for my account. Just hoping they do not misunderstand me and think I want to delete my account.....

[crude juniper]

good luck , update us if you can 🙂

[hollow forge]

I've send in a request 2 Year ago and before they responded I cancelled it. They've closed the Ticket with an answer that they understood

[twin glacier]

😬, Hopefully you are fine

[hollow forge]

They better spare me 🙏
I ain't playing all that again 🤞

[hoary geode]

Yes, yes it is

[inland ermine]

I tell them the same thing… but no my account was deleted because of them…

[hollow whale]

I do not know of such games where they simply reset the solvent players, if the asphalt does not need us, then we will find something else for ourselves

[inland ermine]

I’n done with Asphalt and Game Loft… five years of playing and they tell me i send a request for delete the account… they are crazy

I saw every email they send to people who lost their accounts… the emails are exactly the same as mine… Like they are send from bots… like auto responding

[velvet trench]

Don’t download update on IOS

I didn’t download update and I didn’t lose my account

[naive violet]

I did the update and didn’t lose my account as well.
iOS Update has absolutely nothing to do with your a9 acc

[hollow forge]

The Connection Issues are back (I have fantastic Internet)

[vital cave]

Yep, server issues are back.

[vale matrix]

Same for me what a joke

[vital cave]

I don’t think you realise how bad your customer service is… I believe it’s staffed by people who might not understand written English all that well. With even simple questions you can tell from the answers that they did not understand (or then chose not to understand) the question by how they respond to a sort of similar but different question.

I would not trust them to understand an inquiry without just handling it as if it were a request.

[vale matrix]

The grind stops here. So sad they are doing this save all year tokens. Then have a min of three days out of the game after spending a years saving

[vernal pecan]

I can assure you that would not happen.

[vital cave]

With all the deletions taking place it’s hard to take any assurances seriously.

[vague tulip]

Same problems again. And GL devs. don’t work in weekend. Life sxcks.

[vernal pecan]

#🔥・hot-topics

We're on it

[orchid umbra]

How can I recover my account? I start playing on Android and now I play on iOS and I lost all

[vague tulip]

Ask mr. Codin the Savage for help.

[naive violet]

Contact CC on your old account, tell them you want transfer to iOS. They’ll ask you to contact them from iOS acc then. Once they have both conversations, they can transfer your progress

[orchid umbra]

Thanks

[velvet trench]

Vote Results

Thank you all for taking part in the Car Hunt ⁠⁠Vote in #🗳・vote

Since 2 cars were pretty close to each other we decided to pick 2 cars for the next update.
They won't run at the same time.

The winners for the next update car hunts are:
✨ Apollo IE
✨ Bentley Continental GT Speed

<@&1097520228092612668>
@vernal pecan When are going to be these events?

[vernal pecan]

read the patch notes

[tired glen]

Can someone pls explain why we kept matching with LL players?

This was even worse than today’s

[dull wedge]

cross-league matchmaking has been here a while

[tired glen]

Ah

[pliant blaze]

Hello ???? WTF ???

I had more than 2000+ Tokens (blue)
& now it’s only 111 🔥🔥🔥🔥

[lilac wagon]

@vernal pecan iPhone 15 Pro(Max) 120 FPS when?

[icy flint]

@vernal pecan For all Players that lost their account at the end of November randomly - is your investigation done? Does it makes sense to wait? Or did you already close this case? A short info would be very much appreciated!

[polar storm]

I thought LL-Plat mixing was prevented @tired glen right?

[tired glen]

thats why i was thinking of this, but somehow this season wanst preventing for us

[polar storm]

It’s probably due to increasingly dead multiplayer with so many people leaving the game (such as myself) so it’s almost impossible to get full lobbies without mixing.

[shy lance]

Whether they investigate or not, in the end they won’t bring any account back.

[shy lance]

Probably because this MP season is only one week long and there's not enough time to gather enough players in LL so they get lobbies.

[tired glen]

it's likely bcs of this, thanks for the reply

[inland ermine]

I lost my account a month ago they just said it’s my fault and there’s nothing they can do to fix it… They will not bring back any account…

[vague tulip]

Ask mr Codin the Nice guy for help.

[unreal belfry]

@vernal pecan Is there going to be similar nevera offer

[silver nymph]

I still never got my compensation for the server errors! And multiplayer is really bad this season, so unfair.

[vague tulip]

Contact Customer Care, mate.

[mystic pond]

Why when buying the packs only gives me 1 but not 2??? Receiving it also gives only 1…. Pls fix it and make it to 2 it is so hard to get the i8 right now because of this bug @vernal pecan Can you inform the team

And I didn’t get the red colour showroom pack it was instead given me the blue one

[lilac wagon]

@vernal pecan iPhone 15 Pro(Max) 120 FPS when?

[indigo sail]

codin is fighting everyone and losing his sanity so he gets his own se 😹

[silver nymph]

Of course done, but do you ever get a reply from cc?

[vague tulip]

Yes, automatic answers

It’s better than no reply, right?

[pliant blaze]

No 😂🤣. It isn’t!

[brazen vector]

Help, I don’t think that word means much to him?

[brazen vector]

Correction, it’s Customer Careless!

[vague tulip]

No, Slammin. Mr. Codin is the One who yelled highest in this group (not us, otherwise muting in 14 days)

[brazen vector]

Slow mode enabled, ban is coming soon!🤣😂

[vague tulip]

Ok. I shut my mouth, mate.

[brazen vector]

Same here too!

[mighty fern]

@vernal pecan Was the Bugatti 300+ key packs for season tokens supposed to be removed? The pack which offers the key for regular blue tokens is still available.

[vernal pecan]

I believe it's intended

[mighty fern]

Thank you sir.

[vital cave]

Servers acting up again? Got the ”not syncing” error during MP and was thrown out of the race.

[vague tulip]

Ask mr Codin, mate. He has solutions for all problems in the world

[ornate oracle]

Here we go again

[honest flax]

Restarts randomly

[timber tundra]

I also had a syncing error earlier today (8 AM MEZ).

[vital cave]

Yeah, keeps happening. I was just about to win a race and boom, NOT SYNCING. Lost the gas slot, dropped down 30 points instead of going up at least 20 points. Infuriating.

[vague tulip]

Oh, no not the same sxxt again. What’s the Fuxxk.

[timber tundra]

Still reconnection issues.

[cobalt lantern]

Facing same connection issues again @vernal pecan @candid sonnet 😢
Are you listening?

[vague tulip]

Seemed they got bat-sick since nobody said anything. Normally banning and warning flying around in this group

[vague tulip]

6 server errors in 10 minutes which breaks all my records so far. Well done GL!

[vital cave]

Keeps happening

[hollow forge]

They better fix this before Midnight
I still need to win 2 Times for the Mission

[primal solar]

oh its not just me who has these lovely disconnects AGAIN!

[quartz cloak]

i'm also getting disconnects when trying to upgrade the ccxr

[drifting latch]

So it’s back…..

[ornate oracle]

Why is this still happening?

[merry flax]

Don t know

[ornate oracle]

This is going on for 7+ days
They just don’t seem to know how to fix it

[vague tulip]

Dang, I hate …this sxxt

[analog slate]

Game of the year

[modern quiver]

Racing Against The Server (RATS) mode is enabled again 🤬

[analog slate]

the

[fierce light]

This happened twice already I’m close to get to top 1000 I need the epic part 😤

[primal bear]

@vernal pecan Unsyncing problem again

[proven parrot]

Connection issues happening again

[rocky lance]

@vernal pecan Unsyncing problem again

[bright chasm]

@vernal pecan Unsyncing problem again

[cobalt lantern]

@vernal pecan
Facing network syncing issues again

[primal solar]

alright than its just watching ads for today -.-

[primal solar]

these ad servers are REALLY stable... not a single disconnect.... UNBELIEVABLE!

[warped sky]

What's going on? IOS is always offline?

[primal solar]

my guess is they run A9 and the new Disney Race game on the same server 😄

[warped sky]

A 9 is a very annoying game

[shell mica]

Cannot remove the event

[dense ibex]

I redownloaded asphalt 9 and my old acc doesn’t load, is it gone now or can k fix it?

[vernal pecan]

contact customer care

[dense ibex]

Okok

[fierce light]

After I claimed my rewards I didn’t got nothing and this pops up 😡. WHT is wrong with you guys can’t fix this dumb problems

[elder orbit]

I pressed to gain my rewards for mp2. And it just disappeared. No rewards at all. No eips at all. Don’t say my top 100 rewards are just gone like that

[brisk isle]

After I received the gift of top 100 mp2 it disappeared. What happened

@vernal pecan What happened .

[sick herald]

Didn’t receive the MP2 nor the MP1 rewards…

[errant lantern]

Not only did they not fix dumb problems. They also created new problems. 🤪

[vernal pecan]

Everyone. You got your rewards. The issue is there was no visual cue. Please check your inventory

[fierce light]

Yeah 😩 I already quit this game once now they are pushing me to do the same again

[unreal belfry]

Checking inventory is not the solution for some of us sadly.

[vernal pecan]

I dodn't have an alternative I'm afraid

[elder orbit]

My amount of trade coins is absolutely the same. Amount of blueprints of my cars is the same as before. Literally nothing changed

[shell mica]

I got problem

[proven parrot]

Didn’t get my reward from MP1 and MP2

[hollow forge]

#🔥・hot-topics

[vital cave]

How on earth am I supposed to find what I got?

Incredible how you manage to break something new with every update…

[shell mica]

@vernal pecan Please response to this issue as soon as possible while you are available 🥲🙏

[vernal pecan]

I don't know what can fix it

Try again tomorrow

[mystic pond]

I did not receive my mp rewards all my hard work is gone

[hollow forge]

#🔥・hot-topics

[silver nymph]

No rewards received. This must have been the same problem as the compensation award. They said I got, but I never saw the animation.

[drifting latch]

@vernal pecan Why is there three car hunts now?😂

[hollow forge]

Excatly, you didn't received the Animation, that's the Bug

[hollow forge]

Sometimes there are 3, since the next one alway droppes as soon as the current one hits under 1D
Sometimes there also happen to be 2 Car Hunts at the same time
So at some point there might be 3

[noble drift]

Who can help me please with this

[fossil hedge]

Is it normal that I don’t have the redeem code anymore?

[hollow forge]

What's the Issue?

[noble drift]

Normaly when i complete all missions it gives 8 blueprints i think

[fossil hedge]

Sorry but no and those anyone know about the redeem code

[hollow forge]

That's only on your first Play trough of the Event if you collect it

[noble drift]

When I started it was good after i play some games it gives this issue

[hollow forge]

That's a visual bug, your not supposed to get these rewards anymore

[fossil hedge]

And me ? 😭

[noble drift]

I didn’t know that , but thank you bro i appreciate that

[hollow forge]

1. What Code
2. It's the Slow Modes fault

[fossil hedge]

The code is eolyApfD it’s a code that a French YouTuber gaver in a sponsored video
2 what’s the slow modes

Ok i remember what is it

[hollow forge]

I don't know this Code, how old is the YouTube Video?
Codes have a time limit and only a certain amount of user can use it

[fossil hedge]

No It’s from today but the thing is that I don’t have the buttons redeem code

[warped sky]

Didn't you make up for the loss of service yesterday?

[fossil hedge]

???

[warped sky]

No compensation for IOS unsynchronisation?

[hollow forge]

Just enter the Website manually: https://www.gameloft.com/redeem/asphalt-9-redeem

[warped sky]

But no gift code! ! !

[brazen vector]

Don’t know why they have to put a time limit on these redeem codes anyways?

[plucky oyster]

bro2tango has been warned

Reason: Bad word usage

[vital cave]

I find it unacceptable that this is the best GL can offer. I have paid for Multiplayer Pass and I want to be sure I got the rewards I paid to get. I have no way to verify that since most of the rewards end up as Trade Tokens anyway – but at least I want to know I got the packs I was supposed to get. My only option here is to get Apple to refund the MP pass since GL doesn’t want to provide any support to its paying customers.

”If you remember the state of the cars included in the packs” – this is a blatant ”F you” towards the customer. Who can remember the state of a dozen plus cars – and who can remember the contents of all the different MP packs? Do we need to start taking screenshots of everything every day from now on? Is that really how GL wants its customers to spend their time with their product? Documenting things to ensure that they’re not getting shafted?

[hollow forge]

It's is indeed insured that you got your Awards, I for example didn't saw it and yet I had a Car to Starup
There is no reason for problem.
What's the matter? You did insured for your reward!

[dusty finch]

Fix credit ads . Still not working in multiplayer if you finish in top 3 , if come last or 2nd last it pops up only

[crude palm]

I was trying to claim the Rewards from MP1 and MP2 from the last season, I went to claim the yellow Claim button and the Pack opening animation didn't play. I still got the Blueprints for whatever i got, but visual bug

[shell mica]

Aww I H4te this bug, when would they fix??

[hoary geode]

Where are the new showroom events promised in the patch notes?

[hollow forge]

Coming soon

[gilded apex]

I’m trying to merge two accounts that I have on iOS but the merge account button is not there and CC doesn’t want to help. Can anybody in here help me with this?

[drifting latch]

I’m spamming nitro 360 and emoji and it isn’t responding

[naive violet]

It won’t merge both accs the way you’d expect. It just deletes one of the accs and keeps the other

[gilded apex]

Do all the cars and credits get transferred to the one account though?

[vague tulip]

No, it is just like deleting one account. So : delete the account which is least value

[hasty steeple]

I’m can’t progress in the syndicate anymore because I need to star up the Merc but I don’t have any syndicate coins to do that so now I’m just stuck unable to progress.

[hasty pier]

Welcome to drive syndicate events

[bright chasm]

Anyone with the same problem?

[naive violet]

Where did you spend your SC?
Never buy anything you don’t need to progress for the moment

[hasty steeple]

Buying blueprints and a few packs

[devout hemlock]

Hello 👋🏼
I bought the bundle pass and it only unlocked 9 tiers!!!!???

Is this the new bundle pass deal?!!

[severe glacier]

Yes

[devout hemlock]

I might quit this game after this season 👎🏼
Congratulations on making players hate GL more

[drifting latch]

Hi everyone idk if anyone had this problem today about network status not syncing my Wi-Fi is fine it’s only asphalt 9 that has that problem 😭

[drifting latch]

im having this problem but today I was looking if someone had the same issue

[umbral arch]

Say no more…

🔻

Haven’t been able to play a single race on iOS.. What a year GL has made us proud of😏😏😏

[shell mica]

@vernal pecan Sorry for disturbing, but can you keep this long-time issue to be fixed in the future, please?

[drifting latch]

Oof it’s okay I really hope all of this gets fixed 😭

[umbral arch]

Yeah the ball is in their court, ain’t much we can do.

[drifting latch]

Yea still this all is is really annoying bc can’t play multiplayer bc of it

[hollow forge]

That's because that's just how it is. It was 48H long

[severe glacier]

I don’t really see a problem with the game

[hoary geode]

when are the new sr events coming????

[silver nymph]

Is it a bug that I don’t see anything to buy from seasonal tokens?

[sonic delta]

These not are DS coins, they are just CR

[prisma zodiac]

Yes, very strange. Absolutely nothing to use seasonal tokens on

[vague tulip]

Buy Cola in stead

[shell garnet]

@prisma zodiac offers for ST will most likely start tomorrow along with Battista SE

[hidden mesa]

@here

I have a probleme

[spice bane]

I have gotten a common import from these packs for the last three days. This has to be a joke.

[crude juniper]

all 5 days i got 4 common imports and 25k credits .... so ... yeah .... xD

[polar storm]

Lmao, best I’ve got is 100k credits so far
No idea where everyone else seems to be getting agera bps and actually useful stuff from

[gilded apex]

Yeah, I also got an import part as well, except for the previous one which was 3 agera RS bps.

[warped sky]

Where is today's treasure chest?

[errant drift]

Ive been having large amounts of overheating issues since the recent update any info on that?

[hollow forge]

That's not a question to ask here
https://www.youtube.com/watch?v=VR8Agyu0QrI

[icy flint]

Did anyone got a solution or suggestion from GL for the Player-ID/Account deletion at the end of last month and beginning of December? Since 3 weeks the status seems to be investigation … and @vernal pecan said once restoration of the old ID would be impossible …

[errant maple]

Need staff help

[vernal pecan]

what do you need help with?

[errant maple]

Over charged for something

[vernal pecan]

Contact customer care for assistance.

[bright yacht]

Nice 120fps iPhone 15 pro max

[errant maple]

When’s the call line open @vernal pecan

[vernal pecan]

Just send a request via the in-game button

[bright yacht]

@vernal pecan 120fps iphone 15 pro max ?

[vernal pecan]

still in testing afaik

[errant maple]

Very helpful ;-;

[polar storm]

Maybe make it a bit easier to get past the first 1%?

[naive violet]

Just drift there

[polar storm]

I can’t exactly drift in a cutscene

[naive violet]

You get crashed by that cop before you have control of the car? When I do this race I can drift right at the start before the cop hits me

[polar storm]

By the time I’ve been given controls it’s too late to do anything.
Even if I did press drift, the car wouldn’t start drifting in time

[crude palm]

Before you could get Eips for this Infiniti with Tokens, and in other Showroom events such as Dezir and etc you could buy Blueprints for support cars with Tokens in their respective relays, but now they're gone, is this on purpose?

[errant drift]

?

[unreal belfry]

Is this 775k milestone correct? @vernal pecan

[fringe gazelle]

Delete the app and install again. It always works for me

[hollow forge]

These Packs are not in that Category, they are in "Limited-Time Packs"

[lapis hazel]

When i try to remove the showroom

[dusty lantern]

My account was deleted nearly 3 weeks ago I contacted customer care and it's been 2 weeks since the last response I got from customer care. Conversation ID - 2665867

[errant drift]

Ill try this thanks

[crude palm]

I said the Relays, not the Token packs

[hollow forge]

Then I don't know 🤷‍♂️

[obsidian nimbus]

That’s normal that I can’t finish the chapter? I have to upgrade Devel in order to finish the chapter but there is nothing to upgrade and there are no packs or BPS in DS store @vernal pecan

[naive violet]

Wait for tomorrow

[jade crater]

Yes, knowing Gameloft

[daring coral]

I accidentally log in via play games how i change my account to facebook login anyone idea ?

[silver nymph]

I know. I’m missing them also

[naive violet]

I understand there need to be mixed lobbies. But there should be less cars from higher league than cars from lower league.
So matching 2x class A with 1x class S is fine but 3x S matched with 1x A is just a bad joke

[polar storm]

-20? Or did GL have mercy this time

[analog slate]

I would guess at minimum -15

[icy flint]

Please leave a message for any kind of solution - I have the same issue and got an automatic bot response with no connection to my topics a couple of times. My account was deleted too three weeks ago and together with the others I read here there should be much more players with the same experience.

[dusty lantern]

They're not responding man. I guess they're just ignoring everyone.

[icy flint]

Painful experience after spending a couple of thousand dollars for this game over all this years - some lessons in life are hard to learn 🥲

[hollow forge]

You can get everything back trough the AppStore
There delete of your Account was against their Policy, so you can refund every dime you spend on the lost Account (You really want that Money back, trust me)

[real sentinel]

Even if found such kind of this race the loose mist not be like -20 so its enough-4 and even less

[cosmic flicker]

anyone got a problem where they cant claim mp rewards?

[dusty lantern]

I've spent over $100 on it, I just calculated. It's a lesson, true 🥲

[dusty lantern]

So I have to click on every purchase I made over the year? One by one?

[hollow forge]

Well, yes 🥲

But I bet it's worth it (Money is always worth it)

[fringe grail]

Is the game down? Again?

[vernal pecan]

Clear cache and try again

[delicate cloud]

Is this general Apple?

[vernal pecan]

no, this is where you report issues

[hasty pier]

maybe he’s trying to ask if it applies to Mac :kirbo:

[tired glen]

Pay to torture urself, time to delete this game

[hasty pier]

It’s called league mixing

[fast hollow]

The app says it needs to update but there is no update available. It’s locked me out of playing

[vernal pecan]

can you recheck now?

[fast hollow]

It’s good now! Thank you!

[inland ermine]

Yep the worst game ever…

[daring coral]

I have to change my account but automatically just log in do not show me the A or B account

[proud galleon]

Anyone having issues with iPad Pro M1 ? Seems like the app keeps glitching, freezing and the frames dropping but yet the time still runs at normal speed so you lose out on your ability to get prizes or win in multiplayer

Is there also going to be a fix for Mac OS ? So we can get coins from ads ? Would rather play on my MacBook Pro, but no ads to get extra coins is a bummer ?

[naive violet]

Check pinned message in #💻・macos-issues about ads on macOS

[naive violet]

Elite S event requires Deus Vayanne but it’s not in car selection

[safe fossil]

hi

[drifting latch]

Hi has anyone been having a problem with the multiplayer it’s that when I choose the car then press play it then starts but it doesn’t let me into the race it keeps me waiting for like an hour and doesn’t open the white thing up to let you go back also goes so I would have to leave the game and rejoin it after an hour of waiting

[untold rampart]

No sorry

Has anyone tried to put you player id to redeem a code on the website but and it says you id is invalid? Cause that’s what it says for me

[hasty pier]

did you put the ‘i-‘ before the ID?

[untold rampart]

No but i can try that

Oh I got it, thank you!!😅👍

[plucky oyster]

Silenced#9713 has been warned

Reason: Posted an invite

[tough rampart]

Does the app freeze for you if you switch to another app and come back? I have to kill it every time I come back to this game.

[cosmic flicker]

when playing mp i keep getting desynced however it is not my internet problem

[cosmic flicker]

desync within 3 mins of logging in networks fine but game keeps desyncing

[hasty pier]

@frigid kernel Quack

[frigid kernel]

done

[lusty needle]

Yo why doesn’t iOS have the redeem code option

[hasty pier]

Apple policy, you need to redeem the codes on the website

[errant maple]

Does your id start with a i

[worn tapir]

Guys and girls who faced the lost connect to main acc issue few weeks ago , were u able to connect it back for now?

[wraith bison]

Nope

[dusty lantern]

These are the replies I got from customer care after they devoured my account with no shame.

[icy flint]

I would say details are missing- when did you request a deletion. Did you get an email confirmation? I did a deletion request with my new useless level1 account two weeks ago to test this process - I got an confirmation by email and nothing happened. I did not send this request for my level16 account - it seems they deleted Player IDs connected to Facebook or Gamecenter or what ever without any confirmation or request … probably a Programm error but they want to shift the blame back to us …

[dusty lantern]

Not I didn't made any deletion request. Why would I want my garage lvl 18 account deleted lol. After spending 100's of dollars, hundreds of hours, grinding for car hunts, suddenly 1 day I decided to delete my account lol. If I get bored with game I would simply uninstall it. How stupid does it sound lol

[dusk plinth]

You think you made a right decision here ? Without the Davinci car you can‘t even progress to the third stage. Investigate and fix please. Also next time - just do the design better and not exclude players right from the start.

[plucky oyster]

bbxxt has been warned

Reason: Posted an invite

[hollow storm]

How can I activate a bonus code on iOS?

[woven plank]

I got a notification in Game where it told me to get reward for christmas, When i clicked on it I didnt received anything. Is there a bug ?

[woven plank]

This was the notification

[clever gazelle]

i didnt even get a notification or a gift

[floral wing]

Same here, this has happened to me before this too. The game just went crash and i recieved nothing. It's the second time now.

[brazen vector]

Same issues with my last account, asked Customer Careless for a screenshot of a date and time I requested this deletion l, they responded by saying they don’t have access to those details, which is BS!

[brazen vector]

Codin, why doesn’t Customer Support have access to these type of questions?

[vague tulip]

Rules of Data Protection Act ….bla bla bla, mate.

[brazen vector]

Thinking it’s protecting them more than for us!

[inland ermine]

We will not get our accounts back…

[unreal belfry]

Holiday pack in bundle has wrong offering inside

[dusty lantern]

I mean they could just make a new account for their players with the same in-game progress as compensation. This shouldn't be difficult for them, after all they are the f*kin devs.

[icy flint]

They proclaim, that it is impossible to restore old Player-IDs/Accounts - they would rely on every affected players memory to build up a new fair garage comparable with the deleted Player-Id/Account. My garage had only level16 but I got through the last season nearly all favorite TD cars on Max. They would need to go into single personal discussions with their customers.
I had 64 cars- 10 important ones Gold/Max (Elisa, VW electric, H2 Speed, Evo Spyder, VANDA, AtI96, L-800, Koenigsegg Cc850) - with them I can play TOP1500 - they asked me this question already … „Provide us with the details about the highest progress you reached on your old account: garage level, number of unlocked cars, your initial in-game username; your old player id if you have it saved.“ … - but I am unable to memorize all 64 cars … I am a software developer like Gameloft too. When I did a mistake I have to care for a Patch and restoration of the issue. Otherwise the trust in my company is gone. They can not delete Player-IDS/accounts without a deletion confirmation of the owner. They must connect each Player ID to a valid email address and allow a deletion only on this email confirmation. I think they do this now. But 4 weeks ago they cleaned up many Player-IDs without the will or a confirmation of the owner of this ID but on some foggy relations to old Game-Center names or whatever. The playerID must be a primary key with a 1:1 relation to the owner-email. The owner email is the primary key of the player identity.

[vague tulip]

Good arguments, mate. Hallelujah. And thanks for very exceptional explanations , clearly facts. Thanks, you are the One.

[brazen vector]

Thanks Frank, very helpful and detailed information, I too lost my account to GreedLoft, funny being all this computer information available but GreedLoft not willing to share details on when my account was supposedly set for deletion!

Then Codin says it’s just a game, well this game has cost many players time and real money to play, plus Codin has a job because of this game and we as players are helping pay for his salary!

[wide furnace]

@vernal pecan What”s point of having Agera BPs as LP rewards in nearly last tiers when the Agera SE will end in 9 days?
Players would want to max Agera for the final stage rewards instead of waiting until completing all missions.

[plucky oyster]

bro2tango has been warned

Reason: Bad word usage

[vague tulip]

Very simple answer to you :GreedLord’s way to P2W or force u to use SC. Purely

[hallow crest]

Why these rewards is not adding in my account. It is keep happening with me from last three season

It was in tier 23 and I didn’t get it. It is cheating. Because of it i am bottom in my club.

[naive violet]

Simply check the rep you get from event races. Is it 60? 66? 72? 102?

[hasty pier]

?

[hallow crest]

Not get the reputation reward 25% boost

Tier 23

[naive violet]

Best is to check with event race. Basic value is 60. count the rep % from pass and do the math

[ebon briar]

Is there any way to transfer an android account to an appple account?

[amber halo]

Hello I just recently hit garage lvl 10 so I unlocked the clash shop but I don’t see the clash in my menu selection I tried to find some way to fix this but I don’t get any results

[spice bane]

It’s in the club menu

[amber halo]

It doesn’t show for me

Wait nvm I found the problem

[timber tundra]

Have the account deletion issues – i.e. the fact that one can type in another user's ID and send a deletion request – been resolved? Or does it still work without a confirmation?

[naive violet]

season mission to complete 3 MP races in first position in norway is impossible, norway never shows up in MP

[hollow forge]

I have not seen it once and I've been playing since 1 or 2 Hours
And then 3 Wins on a Map I'm playing once every 3 Hours?
Impossible