🍏・ios-issues

[vernal pecan]

Your ticket will be escalated today

[strange kraken]

Thank you so much does that mean my account will be transferred today?

[vernal pecan]

Not sure, depends on the team's capacity

[strange kraken]

Ok but try to do it today

[strange kraken]

Already been 26+ hours when will I get a reply?

[strange kraken]

@vernal pecan could you please reply

[vernal pecan]

Hey man, I don't know exactly, it's not up to me. I have sent the tickets to the team

[strange kraken]

Ok sorry

For being impatient

[vernal pecan]

No worries, I understand

[raven forum]

So a few months ago I posted a request to investigate a potential performance issue with the 2020 iPad Air model. My suspicion was that the game was running at 48 fps instead of 60, I concluded that after taking some benchmarks from an external software I use to record my screens for producing asphalt related content.

However following up on this, The app I use got an update, And now I feel foolish for thinking the way I did as If there was something wrong with the game code that was affecting this device model negatively, Turns out the application I used was configured incorrectly. It is configured by their devs to run and record at 48 fps if the resolution is set to anything above 1440p max which I was using initially, Though after setting it to a resolution choice like 1080p which is the standard resolution for most content, It runs and records at a crisp resolution as well as at 60fps, I would like to apologise for my false doubts back then.

So turns out I was foolish to believe there was a flaw with code of the game and apples scummy marketing. This instance in particular is not one of those

[bitter cradle]

Fixed for 2-3 days, now here it is again. Trash ads frozen and making me reboot the game over and over. I have better things to do…

[warm spruce]

What currently available events are car hunt r events

[naive violet]

F12 hunt still running, TVR hunt will start today

[dawn python]

No epics received despite being at 10%

Who can i ping ?

@feral delta @fringe lantern

@drifting latch

[plucky oyster]

xhase.blaxk#0463 has been warned

Reason: Posted an invite

[strange kraken]

Codin

[dawn python]

??

[brisk isle]

Me too 🥺

I also don't get gemera's epic and lvn , even though my pos 6x in lte

[dawn python]

This is bad …

[brisk isle]

@vernal pecan

[feral delta]

no need to ping people in here, please open a ticket with #👨💻-customer-care and this will be looked into

thanks!

[dawn python]

Alright, thanks

[dawn python]

@brisk isle this is what we get instead of the two epics …

[reef lantern]

I am trying to log into my a9 account that is associated to my facebook account, but every time i do the game signs me in to the account on my game center thing. How can I make asphalt 9 completely sign me out of that account, without having to delete the progress i've done there? I have reinstalled asphalt 9 3 times, and restarted my phone 4 times. Yes i have disabled game center from settings.

@vernal pecan

[brisk isle]

I don't understand what's going on here

[dawn python]

I’m pissed really, i needed those epics

[vernal pecan]

Hey there, I'm not sure. Have you already opened a Customer Care ticket? Perhaps they can manually sign you out of that account

[proud shard]

Internet speed is good but it showing poor connection; I m pissedoff from last 4 days game app is not working properly @feral delta

[reef lantern]

the bot is asking me to put my name, does it mean the one i have irl or my a9 one?

[chilly cradle]

Either one is fine

[reef lantern]

ok

[candid musk]

@vernal pecan hi there i stuck here whenever i open shop, cant get respond from customer support, tried deleting the game amd all sort of things, any solutions for this problem?

[strange kraken]

Lol tutorial forcing you to spend money I have a solution just click on the money but cancel it

[candid musk]

No i cant click anywhere, i can only close game at this point

I already picked free one in tutorial, this is 2nd time this tutorial appears and just bugged, whenever i click shop it sends me to here automaticly and get stuck on this page, cant click anywhere, can only close the game. Cant get free packs or anything else in shop either…

[stable notch]

@fringe lantern @sullen raven @exotic slate i need you’re help, please

[candid musk]

someone at least tell me "we cant fix your problem delete game", i cant reach any of customer support or get any response from anyone in charge

[vernal pecan]

Do you have a customer care ticket open? You can do so via a link, no need to do it in-game

[vernal pecan]

https://support.gameloft.com/contactus?igagame=A9WN&verify=yes

Please open a ticket here and we'll assist asap

[candid musk]

Conversation ID: #1937417 yeah i send 3 days ago

[bright yacht]

iPhone 14 pro 120 fps ?

[vernal pecan]

TBA I think

[warped portal]

Should everybody have the A9 Bank now? I don’t have it.

[candid musk]

@vernal pecan do u know when will they respond

[vernal pecan]

I'm afraid not, but surely soon

[strange kraken]

I am still waiting for 9 days still no Reply my issue is account transfer so don’t hope for a reply In few days

[strange kraken]

@vernal pecan 9 days no reply could you tell them to reply fast I cannot wait anymore forget about the transfer haven’t even got a reply

[vernal pecan]

I will

[strange kraken]

If the team is short then hire more staff it’s not like Gameloft is poor, it earns lot of money from ads they put for no reason sudden appear then ticket refill ad and gas refill ads and p2w events

I mostly hate the ads that appear after every few races

I have reloaded mail so many times to see the reply

[lunar crypt]

My account has vanished from your database just like that. I have provided proof of it's existence before that happens video and images. But no help Gameloft thanks for that

[somber sky]

And those ads that make you tap precisely on the intersection of the X to close.. or ones that auto opens the app store-- wish those were issues

[drifting latch]

Why I can’t see the name of the player who did this street also I can’t see what time he or she did 😑?

[naive violet]

I guess he just occupied the street but didn’t do a run yet

[drifting latch]

🤔 ok but I think would help if they can add the name of the player at least

[strange kraken]

@vernal pecan 11th day no reply pls ask the team to reply

[vernal pecan]

I will

[strange kraken]

Okay

[carmine bridge]

I cannot play the mp because whenever i enter a mp race my game crashes everytime

[warped portal]

Any response on this question?

[vernal pecan]

It's not live to all players yet, if you don't have it now, it's intended

But it will be available to all soon

[warped portal]

Thanks

[bitter cradle]

Ad won’t finish. Opens app store times and still won’t give me the rewards.

[carmine bridge]

Any response on this one too

[vernal pecan]

Not sure what's causing it. Please open a customer care ticket so they can investigate

[vernal pecan]

We are investigating this issue

[candid musk]

Okay so about my problem things getting worse, when weekly refresh happened my market is become usable again, but yesterday this bug happened again, now i cant open packs or use market. Need a hotfix on this, second time it appeared!!

[strange kraken]

@vernal pecan is I am not getting a reply because I made the ticket on the website should I delete the account in which I can’t open a new conversation and log I and get new account and transfer

The account that I have on ios

[vernal pecan]

Err

let me get this straight

[strange kraken]

Ok

[vernal pecan]

you want an account transfer from iOS to ?

[strange kraken]

I want from android to ios

[vernal pecan]

okay

[strange kraken]

Not ios to android

[vernal pecan]

you make the ticket from the Android device

directly from the game

[strange kraken]

Already did

[vernal pecan]

using the in-game button

not from website

[strange kraken]

I have did that

[vernal pecan]

yes?

[strange kraken]

But on ios I accidentally

Clicked no I’ve changed my mind

And can’t see a new conversation button

[vernal pecan]

😅

[strange kraken]

So I made a request om website

[vernal pecan]

but the iOS account is level 1 now right

[strange kraken]

So should I delete the account on that I have ios

And then log back in so it’s new acc

[vernal pecan]

I think so, unless you have an important acc on ios

[strange kraken]

And I can make a new ticket

[vernal pecan]

yea

[strange kraken]

It’s not important

Ok I’ll delete it

Umm what

I thought it deletes it instantly

Bruh

Now that’s gonna take forever

[strange kraken]

Umm I didn’t login with email so how will it send me a email

@vernal pecan

[vernal pecan]

Will take a short while

[vernal pecan]

It should ask for one at the end

No?

[strange kraken]

It’s a short while right

Nope it didn’t

[vernal pecan]

Should be

[strange kraken]

I clicked on delete just asked if I am usee

Sure

[vernal pecan]

Try relogging in a few minutes

[strange kraken]

Ok

This is what I saw

@vernal pecan

[vernal pecan]

That's alright

Did you not login with a certain email when making the account?

[strange kraken]

I did with Facebook and Apple ID

Both

[vernal pecan]

Then it will be sent to one of the emails linked to those

I'd assume

^^

[strange kraken]

Umm I don’t have a email linked to Apple ID and same for Facebook I think

Both Number

By phone no

[strange kraken]

Phone number

[vernal pecan]

I see

[strange kraken]

Yep

[vernal pecan]

Well, you don't need to confirm anything via email afaik so just wait for it to process in game

[strange kraken]

Ok 👌

[strange kraken]

It’s been 50 minutes

It’s saying a confirmation will be sent to email but it didn’t ask for email

[strange kraken]

Been 50 minutes

[strange kraken]

@vernal pecan should I link my email to Apple ID and then try delete account again

[vernal pecan]

if you still can

try

[strange kraken]

Ok

Ok I did it

I linked my email to Apple ID and then tried delete account

No confirmation email I got

@vernal pecan

[vernal pecan]

Please don't ping me every minute
It will take some time

I can't do anything

[strange kraken]

Ok sorry

[grizzled umbra]

Merry go round lobbies can never get in, keeps kicking me out. Then when does start, get disconnected 20 seconds after race is over, ridiculous servers

[strange kraken]

Still no confirmation email codin

Will this work since I can’t open a new conversation ingame and can’t even delete the account @vernal pecan

[prisma pulsar]

Sometimes pressing the play button froze the game entirely until restart

[drifting latch]

have you done the reinstall?

[prisma pulsar]

No

[drifting latch]

maybe reinstall will help!

[drifting latch]

or you can contact with the customer care directly from game to investigate the issue further.

[prisma pulsar]

Nah I’m good

It just rarely happens

[drifting latch]

ok as u wish.

[strange kraken]

Will this work @vernal pecan

[vernal pecan]

Yes

[naive violet]

Really? You changed it to separate blocks so it was easier to prevent accidental purchases of credits using token, now you change it back to the worse

Why change like that? It’s already annoying to scroll through the rewards and check which requirements there are, now you need to scroll even more because you write the requirement next to the reward instead of writing below it.

Sometimes things need to be changed but please stop changing everything to the worse

[vernal pecan]

You can select a minimum token purchase threshold to avoid accidental token spending

[safe vault]

Hey , how is it supposed to done ?

[naive violet]

But I’d need this only for those offers, nowhere else. I don’t want to confirm every single pack I buy.
They simply should change it back, it was much better before (my personal opinion)

[vernal pecan]

It was a popular request 😦

[naive violet]

Maybe from those who don’t look on their screen while tapping on it

[naive violet]

When entering car selection in events or MP, it jumps to the mid of all available cars, not to the last one used. Please fix that

[strange kraken]

@vernal pecan in here should I put my android Id since I already have done the steps on the android and on the iPad one but on helpshift website I selected ios

[strange kraken]

@vernal pecan

[maiden kernel]

iPad Pro M1 doesn't have 120fps anymore. The game is unplayable and buttons are not responsive. Since when we download downgrades from App Store ?

[strange kraken]

Lol 😂

[strange kraken]

That device should get 240 fps if only it had 240hz

[drifting latch]

Localisation issue?
Praga R1 (D class)
Russian region - Only one car with Russian alphabet.
||I'm dumb, please
don't post suggestion (+- same text) in #⭐-suggestions-vote ||

[tall canyon]

The game seems to fluctuate between 60fps to like 45fps when playing MP in the new update. Using a iPhone 13 with iOS 16.1

[primal solar]

The double Farraday Car in Game is a bad joke or mistake right?

[naive violet]

The second one is the prototype for road test event

[naive violet]

#🔗・dev-chat-answer message

#🔗・dev-chat-answer message

[vernal pecan]

I think Android ID is fine there

[vernal pecan]

Will investigate

[maiden kernel]

Thanks for your answer. The option was there by the way. But this update it was added to iPad Pro M2 and removed from iPad Pro M1.

[vernal pecan]

I believe you! I'll have to ask around, but will get back to you once I have an answer.

[maiden kernel]

Okay thanks

[strange kraken]

@vernal pecan I replied with this it’s correct right

I got an automated email

[vernal pecan]

Respond to them with all details

Again

So then you will get a person to respond

Otherwise they won't

[strange kraken]

Ok but what do I respond with

[strange kraken]

What is left

[strange kraken]

Is this detail correct

[vernal pecan]

Like when is the last time you played

Just drop that there

And the team will respond soon

[strange kraken]

Like last year

I don’t remember but rn I am playing on my android

As well

[strange kraken]

Ok should I resend a reply to that email then

[vernal pecan]

yes

[strange kraken]

And say the last time I played is yesterday

[vernal pecan]

Correct

[strange kraken]

Ok

[strange kraken]

Ok how’s this

Should I send this?

[vernal pecan]

yea

[strange kraken]

Ok

I deleted the message I had sent before don’t know if that deletes that reply or what lol

I mean delete archive option there was

[azure cape]

Why does the new update a) use so much of the screen when you’re in the car hunt now and b) not automatically take me back to the car I was using like it used to. Seems a massive step backwards to me. You’re forcing me to scroll more to do stuff I didn’t have to before, why?

[strange kraken]

Don’t know why the did it

[fathom niche]

It seems like a major bug in graphics … i can not believe someone did this on purpose.

It looks awful!!!

[nocturne bison]

I lost my account after update version 3.8.0

[shell mica]

Where is Cien Concept event?

[drifting latch]

@vernal pecan is it normal for ios players to finish mp2 2-3 times harder than those on android?

Android players first place earn 220 points then ios players 135

@vernal pecan I don't think many ios players know this thing

@vernal pecan why doesn't gameloft make a balance? because very few ios players end up winning the entire milestone, while almost the majority of android players have this privilege

[naive violet]

Thats elite league vs master league and also number of opponents is different… more opponents in race = more points

[vernal pecan]

Did you open a Customer Care ticket? We'll investigate

[vernal pecan]

Yeah, this is the reason for the difference

[drifting latch]

Yes that s right more oponents more points but ios no oponents because no players like android

The difference in points should be made only at the position when you finish, because most of the time in ios the races are of 2-3 players max 4-5 players

Android non stop 8 players extreme rarrely 7 players

@vernal pecan

[vernal pecan]

The main point is that you compared an elite league vs a master league race for comparing rewards, which isn't fair. The iOS server population is not ideal yes, that is true, but I don't think the solution is to boost gains platform wide

[wide furnace]

@vernal pecan after paying for LP to unlock Porsche Boxster 25th. I don’t see Porsche Boxster 25th in car selection for either Car Hunt or Daily Car Loot. What’s going on at GL?

Can I get refund for paying for the LP car but cannot use it? LOL

[vernal pecan]

I'm sorry, I don't understand. You can't use all cars in the car hunt or daily car loot

There are specific cars available for those AFAIK

The car appears in your garage normally, yes?

[wide furnace]

In garage, YES. But I should be able to use C-class car in this Car Hunt or use any cars in Daily Car Loot. The Boxster 25th just don't show up in those 2 events' car selection. Check it.

[vernal pecan]

I will ask the team.

[wide furnace]

Garage view:

Car Selection for Daily Car Loot event:

[wide furnace]

Check above screenshot ☝️

[drifting latch]

yes, that's right, I made a mistake because I mixed elites with masters, but the increase in rewards considering that the population in ios is very small must be applied

[vernal pecan]

The event car set was made before the Boxster was released, thus it did not include it. All future events will include the Boxster, so you can drive it in tomorrow's car hunt for instance

[vernal pecan]

I will let the team know that this is something you would like to see

[drifting latch]

Thanks a lot , because a few players from ios earn entire milestone

[drifting latch]

bump

[mighty fern]

Clash just finished and after results were calculated clash currency was rewarded but not the end of clash season token reward.

[ornate oracle]

This car doesn’t show up in the car selection

[vernal pecan]

Do you own it?

[forest bone]

Game keeps crashing on ipad ios16.2

[vernal pecan]

Please open a customer care ticket

[knotty hemlock]

Mine too

only since today 🤔

[forest bone]

Yeah

[tall canyon]

My game crashed when playing MP in Greenland with a full lobby. Was halfway done with the race, playing on a iPhone 13 with iOS 16.1

[somber sky]

Is it just me or is the Egoista event not showing for anyone else? All I have is the Trion Nemesis event with 1d 05h left on it

[somber sky]

Nvm, haven't kept up with updates it seems

[dense ibex]

#🔥・hot-topics

[somber sky]

Yep, haven't been on in a few days. Thanks

[drifting latch]

my game just crashed right now in multiplayer

[drifting latch]

same im using ipad 9th gen

[steady socket]

why there is always exclamation mark in setting icon?

[hard nebula]

The game closed shockingly and suddenly while playing MP1 halfway through the race. Playing on iPhone 11 Pro Max with iOS 16.0.3.
This seems to be happening to many people since the update.

[drifting latch]

glad im not alone

[quaint summit]

Game is crashing in DS & MP for most if not all our team. Wasting tickets (DS) and thus having to play even more of the interminable, useless ads to fill GL’s treasure chest is very, very annoying. Please fix.

[tall canyon]

Game has crashed again when playing MP on Greenland. There were also frame drops happening in certain parts of some maps on Himalayas, Nevada and New York

[strange kraken]

@vernal pecan are you sure they gonna respond since I made the ticket on helpshift website

Since I can’t make one ingame

[quaint summit]

Don’t expect responses from CC till after the weekend.

[nocturne bison]

Check at #🆔・tickets-customer-care

[steady socket]

why exclamation mark is showing in setting icon always?

[naive violet]

It’s a display bug GL keeps since ages. Instead of fixing it, they do some other visual changes to make the game „better“

[sonic delta]

@vernal pecan
Since the last update Winter and IOS 16.2 on Ipad 8th, it is impossible to play Mp, continuous connection failures in rooms and unexpected closings of the app
My connection is excellent
Previously there were no such problems

[drifting latch]

credits heist is no more

[rugged dome]

where’s credit heist event?

[iron grotto]

Also no buy with tokens DS pack

[full saffron]

the game unexpectedly crashes every time

[ruby adder]

Gl stole the credit heist event ://

[vernal pecan]

Hi, please open a #👨💻-customer-care ticket so we can investigate what is causing these connection issues!

[vernal pecan]

yes they should

[drifting latch]

bump

[strange kraken]

Well they aren’t doing it

Still no reply

[vernal pecan]

I will escalate if you give me id

[strange kraken]

Oh sorry forgot xd

[strange kraken]

Conversation ID: #1960857

[vernal pecan]

Alright, will escalate

[stoic crest]

Sirr

My account

Have been lost half of my DS Coin form DS6 event

After i recieve those BPS

Please help me

😦

[analog silo]

ID :F91b1

Getting this issue

Country pakistan

[full saffron]

Please fix the crashes, the game itself unexpectedly closes a lot of time for me and this issue never happened to me before this update

[dusk plinth]

Guys / is this done by intention ? The Syndicate gives 25 BP but yo7 need 45 more to actually unlock it 🧐 ?

[sonic delta]

Everything is done with the intention of getting every last penny out of your bank account.

[dusk plinth]

I still have hopes they have a heart for fair events 🤗

[novel vapor]

Every time I try to play on the onyx starway, the game crashes. please fix this cuz I’m so close to unlocking the onyx

[vernal pecan]

Please open a #👨💻-customer-care ticket ^^

We will investigate

[bright yacht]

iPhone 13 pro max and iPhone 14 pro max ,no 120fps option ?

[novel vapor]

it’s fine, it doesn’t crash anymore

probably a performance issue because of overage

overusafe

[strange kraken]

Finally

@vernal pecan omg they replied

[vernal pecan]

Yay!

[strange kraken]

Is this reply good

@vernal pecan

[vernal pecan]

yes

[strange kraken]

Yeeeeeeeee

Finally I got a reply and the process has started

After a month I think

Though don’t know how much time it will take for the process to be completed

[vernal pecan]

Not long, I hope

Sorry it's taken so long

[strange kraken]

He said this and I replied this

@vernal pecan

[naive violet]

3 passes available in the game now.
Didn’t you say MP pass will be cheaper than season pass? 7,99€ for 14 days vs 9,99€ for 28 days is NOT CHEAPER.
And new daily events pass is biggest scam on earth. Should be 5,99€ for at least 48 days.
How about a pass bundle?
Season pass + mp pass + Events pass for 19,99€?
Number of quitting players will increase to new spheres

[plucky oyster]

Dom#4985 has been warned

Reason: Bad word usage

[naive violet]

I guess GL thinks players IQ is below 20.
Scamming started already:
14 days for 5,99 vs 11 days for 7,99

[hollow acorn]

@vernal pecan , I see nobody reporting about it but there is a hacker on iOS for already 2 TLE’s. I wonder how he isn’t banned yet. Please check the ID.

[vernal pecan]

I will share with the team

[sharp oriole]

My token bank is still locked. Is it normal? @vernal pecan

[vernal pecan]

Yes, so is mine

It will unlock at some point

Still not 100% live

[sharp oriole]

Are we gonna receive compensation for that?

[vernal pecan]

Why?

It's a feature being tested

It's not meant to be for all players yet

[strange kraken]

@vernal pecan he said this now what

[vernal pecan]

Mmm.. I will ask

[candid musk]

well its almost been a month and only thing support sends me is automated messages, every time my a9 bank filled to 150 i have to wait 1 week to use shop because it sends me to this page and stuck here i cant click anywhere. realy disapointing how no one can fix the problem in 1 month. ID: #1939034

[strange kraken]

Ask who?

[vernal pecan]

I will ask customer care

[vernal pecan]

Escalating again

[candid musk]

it never fixed

[strange kraken]

Ok but please find a way to transfer

My game data

[candid musk]

after fiiled to 150 it gives you one week to buy, then refreshes market. I can only use market in that time, until it filles to 150, then stuck here again for 1 week

[strange kraken]

Contact the Team from the helpshift website go on google search helpshift asphalt 9 and go on that website then go down and click contact us

If you do that from there you will get a reply but from cc website you won’t from my experience

[candid musk]

i already did it like 1 month ago XD

[strange kraken]

Then the team already saw your email but chose to not reply

Probably can’t fix it that’s why they are not replying

[naive violet]

Just do what he told you to do: open a new CC ticket from your iOS acc so he knows which iOS ID to connect with your android acc (or whatever platform you want your old acc to be transferred to iOS)

[strange kraken]

The problem is how do I open a new cc ticket on my ios device I can’t see a option for it bro

[flat garden]

Game crashes randomly in MP when racing in greenland

[hard nebula]

My game just crashed so hard right before finishing a race in MP1 that when the game reloaded it thought I was new to the game and welcomed me to the club I have have been in for a long time! Game is broken! iphone 11 pro max

[strange kraken]

@vernal pecan got any response?

[vernal pecan]

Not yet

[charred prairie]

Game is crashing after the update !!

[vernal pecan]

Could you uninstall and reinstall? Perhaps some assets got corrupted during the update process.

[charred prairie]

I had done that already , uninstalled and reinstalled, changed the network and also tried two devices , result is same -> it crashes in mid of MP only

[vernal pecan]

I see, could you send a #👨💻-customer-care ticket and explain to the team exactly when and how the game crashes so they can investigate?

[charred prairie]

I did that yesterday, and the investigation is going on. I hope they resolve it fast

[vernal pecan]

Ok!

[teal crane]

mine also keeps crashing. About 3 to 5 times in a day

[brazen peak]

how generous 👍 / new offer in the DS-store

[vivid vector]

What can i do first?

[vivid vector]

@vernal pecan
Apologies for interrupt everything

[vernal pecan]

I don't know, please try classic troubleshooting (switch Internet from wifi to data or the other way around, clear cache, restart device etc)

[vivid vector]

10-4
I did restart device many times

[strange kraken]

@vernal pecan any response yet???

[naive violet]

#🔥・hot-topics message
SC spreading from 230k to 310k what I saw by now. Spending the same amount of tokens, of course. Relay packs always gave the same amount of SC to everyone. Why RNG now?

[shell mica]

Restart the device, turn on and off internet WI-FI, clear the caches, uninstall and reinstall the game. I have done all of this for 8-9 hours, and this is still the result. 😓

[clever gazelle]

I can do career races fine but i cant do any events/multiplayer races at all and my garage level is 12

[naive violet]

Looks like you need to install the latest update of the game

[clever gazelle]

already have

[vernal pecan]

Clear your cache

[strange kraken]

@vernal pecan response?

[maiden kernel]

120fps was added to iPhone 14 pro but not to iPad Pro M1 that had already this option before the update, why?

[plucky oyster]

Thunderbolt#2789 has been warned

Reason: Bad word usage

[ornate oracle]

MP1 has only Greenland tracks? WHY?

[naive violet]

Read patch notes

[strange kraken]

They pressed Cut and paste. So 120 fps got to m2 iPad Pro and removed from M1 because they used Cut Command instead of Copy command

[maiden kernel]

Exactly lol

[rose ore]

Can anyone tell why I’m not getting a response in customer care in game I message them about a week and some days and no reply.

[strange kraken]

Don’t hope it will happen quickly I waited 1 month and then they replied and when they did they said they can’t fix my problem so codin is talking to the team for me and no response yet

[drifting latch]

@vernal pecan did you inform about the big difference in rewards between android and ios in MP? for 3 years no change, doesn't anyone from GL realize that ios players practically have no chance to finish at least half the milestone because of the 2-3 players per race

[safe vault]

Hey ,I still haven’t received any Christmas rewards. My id ebfb6f

[still pike]

M1 iPad Pro does still have 120fps and it’s working just fine for me even after the update.

[still pike]

M1 iPad Pro definitely still has 120fps option, I used it today.

Maybe what has happened is it was a temporary glitch which caused it to disappear.

[bright yacht]

11 or 12.9

[drifting latch]

GL Dev's are so lazy

[maiden kernel]

Well I don’t have it (iPad pro 12.9 M1)

[bright yacht]

ipad pro m1 11 = 120 fps , ipad pro m1 12.9 = 60 fps 😢

[maiden kernel]

That’s actually funny. You change the device size you lose your 120fps

[safe vault]

Hey @vernal pecan

[drifting latch]

contact customer support if you can

[drifting latch]

Hello there,

Thank you for letting us know. We will look into it.

[weak spade]

The game suddenly stuttered despite having a rest for 2 hrs not to mention longer use but with applications running it would heat and ultimately crash mind you im using the Iphone XR

[naive violet]

Game crashing on Greenland tracks at the spots where wind blows you to one side of the track. This happens every time i play more than 5 minutes before restarting the game

[tall canyon]

Game crashed again on Greenland. It has been happening several times now and is ruining races

[vocal wing]

Hey I still haven’t received my rewards it popped up saying you got a gift from a9 but there was nothing there

[full saffron]

game crashing on greenland

[tardy magnet]

I am having the same problem too

[hollow forge]

Hello Dev’s, I am on iPadOS and just played Multiplayer on Greenland,
and right at the Moment of finishing the Race I got kicked out and
The Game Started a Tutorial of the New Season and told me how a Club works.

I already got the New Saison Announcement and I was in the Club since really long, so there was no reason for that to happen.

Also after the Dev’s told us the Claim Gift Award was fixed, I still didn’t got anything…

[tiny cliff]

Game crashing on playing DS,Car Hunt and multiplayer everywhere 5 to 6 races playing then start crashing

@fringe lantern

[hollow forge]

Now I also have experienced the Driver Syndicate 6 Chat of my Chapter, even if I already have seen that one.

[naive violet]

Lost a MP race due to massive lag and another because game crashed.
Thanks for that again

[hollow forge]

Now I also experience all the Special Race Types Tutorial even tough I have selected “Don’t show this again” on every Type of Race.

[hollow forge]

Now I also have experienced all the Driver Syndicate 6 Chats till my Chapter, even if I already have seen these one.

[hollow forge]

Now I also got the introduction to the Legend Pass, even if I already got it.

[shy lance]

Un-unlockable car for extra-points.

[echo quartz]

Why are there no extra points?

[icy coral]

You can only use class S here. Diablo GT is class C.. Financial District

The Clash worked reasonably well and you broke everything with your „innovations“. So many extra points that are absolutely not feasible with the car selection. You specify car‘s that you can't take at all. Either the car‘s do not exist or they belong to another class.

River Park 15..

Extra points for Drakuma. But you can only drive with class A and B.

No extra points in Uptown

[icy coral]

Financial District.

There is no BMW in class B. So you can't get the full score here

[spare path]

Wasn’t there an update months ago that removed epic import parts from the legend store if that car was maxed? This is the 4th time in 5 days that the Corvette GS epic import part has come up in the legend store and I have it maxed.

[tough rampart]

This is still a bug I think, you have to sell the EIP from your inventory.

[tiny cliff]

Again crashed playing DS its 6 time @vernal pecan

[tame glen]

🤷

[tiny cliff]

Again crashed playing multiplayer races

[tiny cliff]

Again crashed 🫤

In 30 min 2 time crash my game

?

@sullen raven

@vernal pecan

@fringe lantern

@devout epoch

[exotic lichen]

Same here, game rash 2 time this morning…

[hollow forge]

Can you Guys just stop reporting a crashed Game without any explanation… that doesn’t really help any Dev fixing the issue…

[hollow forge]

In Osaka there is a spot and if you die and respawn you will instantly die again due to a ramp you are not fast to survive

[smoky flax]

I think it helps them to understand how big the problems are and that not only a few people are affected and should be quiet and report to cc.
So: My game permanently crashes too, in mp, se, ds and even daily events.

[hollow forge]

Being frozen in this Position for a long period of time in MP

[shy lance]

I find it necessary because it's ridiculous there's no announcement about this issue which seems to affect everyone. At the start of the update, I sent an .ips file with the crash log to CC and no answer. From what I've seen, on my device the game starts gobbling up like 1.5GB of RAM before the OS kills it.

[hollow forge]

Hm… you right

[tiny cliff]

Again Crashed 😠

[full saffron]

fix crashing issues

[tiny cliff]

RIP again

Game is dead now

I can’t play

[tiny cliff]

Plz fix this @devout epoch @sullen raven @fringe lantern @vernal pecan

Prof

[vocal wing]

What the literal heck! I was just about to win in multiplayer when my game turned black and kicked me out! Now I have negative points and I lost fuel! 🤬

[sonic delta]

@vernal pecan

In River Park 15, Drakuma (S) required car is not possible to select, only A and B

[flat garden]

You are killing MP with greenland 🤬

[fringe grail]

@drifting latch how can you use a class c car in a class s race for bonus points?

[strange kraken]

Just classic gameloft things

[full saffron]

Omg just please fix the random crashes, I don’t want a new issue to be ignored for another 3 or 4 years

[naive violet]

Game is eating ram like hell, every single race it gets worse until the game crashes. Happy new year to devs, I hope you’ll fix it asap. Like that, the game is unplayable

[full saffron]

fix the memory leak and all crashing issues would be solved, why ignoring a simple thing

[drifting latch]

crash is happening in mp because of heavy load servers, we have only greenland to play thats why the game is crashing

[naive violet]

Crashes not only happen in MP, also events and any other races. For me it only depends on how many races I do. 5 races everything’s fine, 6-10 races lag is starting, 11-15 massive lag and 16-20 game crashes

[drifting latch]

over load traffic on servers

[shy lance]

What has server overload to do with an app crashing on your device? It influences lag in mp, but app crashing is clearly a client issue.
It can only be fixed if they release a hotfix, but most likely next update. All we want is at least an announcement that they are aware of the problem and investigating.
Not to say that server overload on iOS is ridiculous, considering how dead mp is.

[naive violet]

On point

[full saffron]

Exactly the same thing to me. Now every time I've done events or hunts I have to restart the game before playing MP.

Crashing in normal stuff is fine, but not the case for MP

[toxic sage]

I was in clash trying to attack and the screen just went black and now it’s not letting me attack in clash because it’s saying that a race is in progress

[warped portal]

That happened to me as well. I was able to do the second attempt after a few minutes—no more “Race in Progress” message, but you will lose that attempt, unfortunately.

[charred prairie]

The game is crashing a lot , when will be this fixed ??

[safe vault]

This game is overheating my phone and crashed to much time

[drifting latch]

device?

[drifting latch]

gameloft is busy in making money but we are hoping for fix.

[charred prairie]

Well with these crashes , I no longer have patience to play this game … it’s frustrating

[naive violet]

I lost so many races already due to lag. I’m leading the race comfortably, no other player visible on minimap. Then I get massive lag, screen freezes for several seconds and I drop to dead last. Thanks for that.
And all CC can do is send 150 tokens as compensation 🤦‍♂️

[vernal pecan]

The team will investigate, thanks all for the reports

[ruby lintel]

imagine having app crashes. my 13 pro max is suffer free

[mystic pond]

HELP!!! I put the wrong age and now I can’t log in with my game centre

[prisma pulsar]

@vernal pecan

[vernal pecan]

That's odd, does it only happen when you move quickly right out of a race to jump in another?

[vernal pecan]

Contact customer care

[prisma pulsar]

It happens only and only to multiplayer on the 2nd fuel I use

And no I wait in the garage for a bit and it still freeze the game

It is stuck like that until I restart the game

[vernal pecan]

I see

Can you open a ticket so we can investigate?

First time seeing this ;;

[prisma pulsar]

Codin this is the 2nd time I’ve mention it

And yes I already made a ticket a while ago when I first showed it to you

[vernal pecan]

I can't remember all tickets, sorry ;;

[vernal pecan]

Holidays wiped it clean from my memory apparently

I will escalate again ^^

[prisma pulsar]

Ah ok I hope you had a great time during your holiday

[vernal pecan]

It was good, thank you

[zenith solar]

When 120 fps on 13 pro max?

[rocky kiln]

When ever I go to career and get to the garage part, it gives me a tip about clicking somewhere for cards. Then I can’t click anything

[woeful spade]

Massive lag and freezes happen when playing multiplayer, especially being at first place which just makes it worse and because of this I’m not able to play mp1 or mp2, losing points every match, when playing career or events, none of this happens, and here is a video of this issue in mp2
Device: 2020 iPhone SE

[tawny sierra]

World series ghost slipstream is an absolute nonsense. Mid to low platinum league and half the cars in any race are from legend league. Classic series maybe works. One legend car in a platinum race - ok, i get it... But half of them? And some of them also high legend league like 1900 points. Really bad-bad matchup

[naive violet]

If the dot with arrows shows the start/finish line, pinned missions are showing the wrong tracks in this screen. It’s like pre race screen shows a run in the park but you drive airdropped track

[tawny sierra]

Like i said. Idiots running this game never played a single race…

[naive violet]

Ads with this type of „X“ to close have very small hitbox to actually close the ad. If you don’t hit it exactly, it leads to AppStore every time.
There are ads with larger or even smaller „x“ that are much easier to close.
Please adjust the hitbox so we can close the ad easier

[vocal wing]

Same exact problem, I also have the 2020 SE, I have another problem though, in the Season finale multiplayer I can’t get to the novice cars and I’m stuck with the rookie cars!

[drifting latch]

Great now my game isn’t loading

[mortal viper]

Same

[drifting latch]

From what I know around 4-5 in my club tried and it isn’t working for anyone

[mortal viper]

A system glitch then?

[drifting latch]

Maybe

[neon harbor]

@vernal pecan server is die?

Can you help to check the server status?

[ashen musk]

@rough obsidian server down

[bright yacht]

server down

[neon harbor]

Always haven’t any announcement for the server maintenance

👎

[earnest crater]

Im getting error

[mortal viper]

It’s working now

Gg

[earnest crater]

Its not working for me

[neon harbor]

Not work

Server Down

Connection Error

[ashen musk]

Work now 👍

[tawny sierra]

Idiots gl. 1 platinum against 7 legendes. Sure thats fair

[flat garden]

Game crashes sooooo much in MP, what have you done ?

[drifting latch]

game just crahed while playing GRAND PRIX

also in career

#🍏・ios-issues

[full saffron]

game crashed

[errant palm]

3 days bro

[errant palm]

Even asphalt 8 :c

[errant palm]

4 days… can’t play online on A8 and can’t play A9.

Am I banned or something

[crisp basin]

Why time didn’t synce ?

[cursive ledge]

rip

[crisp basin]

Yep they needed my 75 tokens to sync it

[naive violet]

Usually the game automatically switches to right format, not today…
Needed to restart the device to fix it

[viral condor]

ARE WE GOING TO FIX.
Game crashes and multiplayer choppy (not smooth)
Game crashes and multiplayer choppy (not smooth)
Game crashes and multiplayer choppy (not smooth)

[vernal pecan]

Hi, what device are you on?

[viral condor]

iPhone 11 Pro Max

[buoyant robin]

Can we fix the game crashes already

Have been facing this issue since many days

[tiny cliff]

Like this

@vernal pecan

[vernal pecan]

Please open a Customer Care ticket, share the video, and they will assist

[tiny cliff]

Ok

[drifting latch]

Hello @bright yacht can you check if you're still missing this option?
We have checked on our side, and the iPad Pro 12.9-inch (5th generation) should have the option to enable 120 fps.

If anyone else with the same device can check or confirm it's there, that would be great!

[crisp basin]

Nvm they don’t care

[bright yacht]

again, frame rate (default , 60 ) ipados 16.2 ipad pro 12,9 (5th generation)

[errant palm]

6 days… unable to play asphalt. I asked my bro to download it but of course…. “The app isn’t available in your country”

Had to go to settings and change the country to United States. It’s there now able to download it. Yet still cannot open up the app.

Both asphalt 9 and 8 are still unavailable to play even on other devices here with a fast internet connection.

Yet I can play every other game

(From Zimbabwe btw)

[lusty pagoda]

My asphalt 9 is not opening, I have checked and changed connection, reinstalled 3 times, what should I do????

[proper patrol]

Major connection issue again . Not able to join game from last one hour

[lusty pagoda]

Yes something is wrong with ios

When it opened on my phone it is saying no internet bruh, I am literally using a wifi

@vernal pecan the major connection issue is back

Request you to check it

[vernal pecan]

Can you open a #👨💻-customer-care ticket, please?

[vernal pecan]

Checking

[lusty pagoda]

Okay

Now it's opening thanks if you fixed it

[feral lodge]

Please help with this, experiencing the same

[vestal forum]

Look at these lobbies lol

[vernal pecan]

😓

[vestal forum]

Lemme get platinum role as compensation

[bright yacht]

@vernal pecan

[azure cape]

Something seems to have changed on the Legend Store, I’m now being offered epic import parts for cars that I have completely upgraded whereas before once the car was fully upgraded those eips wouldn’t ever be offered again. I’m also not getting any decent eips being offered, I’m trying to upgrade my McLaren 570S and have not seen an eip offered since before the last update. This has not been mentioned in the patch notes but appears to have changed, please change it back.

[naive violet]

Do you have epics of golden cars in inventory? If yes, that’s the reason you get them in shop again. Sell them

[sonic delta]

And when you complete all the gold cars that appear in the Legend Store, it's over
They have been deceiving us for 2 years, saying that they are going to update and they never do
There are many players who have no use for TC, millions accumulate that are worthless, your money and invested tokens will have lost meaning and value in the game

[naive violet]

Yeah, TC are absolutely worthless at some point. We should be able to use them for car refills instead of wasting tokens for that

[crude juniper]

Is this normal for Documents & data to consume that much ?

[ruby lintel]

shouldnt be. mines at 21mb so i think you gotta uninstall and reinstall as long as your account is backed up to game center or something. thats like the only way to clear the excess data that is unnecessary

[rocky lance]

Fix this issue eventually! How long can you wait?

[vernal pecan]

What is the issue? League mixing? Intended

[azure cape]

No, I don’t have any epics in inventory for that car, it’s the Hussarya. I’m only getting epics offered for rubbish cars that I don’t want to spend trade tokens on like the BMW’s or the W70. Seems the last update broke the store.

[rocky lance]

@vernal pecan yes. League mixing. It's been happening for 2 years now and nothing has changed.

[vernal pecan]

League mixing was off during the last season, actually

But reverted now.

[naive violet]

I have a question about new season pass:
Shorter season = higher prize???
Doesn’t make sense at all. Well, we all know nothing GL does makes sense but things are going down much quicker than expected

[brisk isle]

The higher the price of the lp pass, management is stupid

[lusty pagoda]

The legend pass is even higher price, even more bad car AND YOU DEVS KNOW IT… if you want people to leave this game, you are doing really really well in that

[neon harbor]

I got this unfair battle over 7 times at my point over 1700。。。。F

@vernal pecan how come to say will not battle with over rank after the update? Over 7 times, S cars over 600km on air even I use the A king still can’t catchup the S Car

[maiden kernel]

@vernal pecan Hello. Why the bundle pass is 17,99 euros for some players and 14,99 euros for others ? How is this fair ?

[feral lodge]

Alright mp lagging and crashes will last forever

Nice work

[strange kraken]

@vernal pecan umm I got this

Bot isn’t responding

[drifting latch]

And here I want to transfer my iOS account to android

[strange kraken]

Lol good luck it’s gonna take a lot of time 🕰️

[drifting latch]

Yeah that's why I am waiting for cross platform 😑

[wind zinc]

Music is randomly playing on iPad

And it’s coming from the game, because it pauses everytime I close the game

And nothing is open in the background

Sound settings don’t help

[strange kraken]

Go to settings and make the music sound 0

[naive violet]

Did you watch an ad before? Sometimes this happened to me as well. I watched an ad and the sound continued even after closing the ad. Restarting the app helped

[plucky oyster]

Seven_#1641 has been warned

Reason: Posted an invite

[naive violet]

Looks like 2 available tickets are required to start a 1-ticket-race

[vernal pecan]

Forwarding to the team

[vernal pecan]

Could you share your player ID pls?

[naive violet]

204a4 on iOS

[vernal pecan]

Thank you

[echo latch]

Game is down for me for the last 3-4 hours

[vernal pecan]

Investigating, thank you for the reports

[drifting latch]

Game is not opening. And it's crashing frequently for last few days. What's happening

[unique kestrel]

☹️☹️

[vernal pecan]

#🔥・hot-topics

[azure cape]

Got the same issue on iOS (except in English)

[vestal forum]

its not letting me sign in is it a server issue??

[quaint summit]

Yep, servers down.

[ruby adder]

Server went to hell

[grizzled umbra]

Game won’t finish loading

[drifting latch]

chill man just read it #🔥・hot-topics

[short plinth]

haven‘t fixed？already 4h

[vocal wing]

What’s with this my internet is as it usually is and I can play other games

[drifting latch]

yes already fixed

[drifting latch]

try turn on and off the wifi and retry

[vocal wing]

Still nothing

[drifting latch]

mine worked btw

[short plinth]

I still can not log in

[hard nebula]

iOS and Android not working. Same connection error as above.
Internet wifi is strong so it is not my internet.

[vocal wing]

Apparently this has been going on for the past 5 hours

[sonic delta]

Same problem here for 4 hours

[drifting latch]

sorry mine is started again

[vocal wing]

Maybe they will give us 1M tokens for the inconvenience

[drifting latch]

i dont think so they are in a mood to give some tokens for the inconvenience

[short plinth]

75 tokens and 75000credits for the issue，maybe😛

[drifting latch]

[solid nest]

I have the same problem

Idk what’s going on

[coral bear]

My game is also stucks at loading screen

[drifting latch]

Same

I think the server is down

[hollow coyote]

Server down, cannot load the game.

Tested with Wi-Fi and 4G/5G

[azure cape]

Still can’t get on

[oak holly]

I have had this problem for 3 hours it sucks

[queen wasp]

Sooo

Im not the only one with game issues??🧌

[azure cape]

I’ve even updated to iPadOS 16.2 and that’s made no difference

[grizzled umbra]

Going on six hours

[ornate oracle]

Bugatti La Voiture Noire for compensation

[primal solar]

I guess its just 'Maintenance-Monday' and thats why I can't log in?

[inner harbor]

Tutto il giorno con questo problema, ed ancora è bloccato...

Tutto il giorno questo problema. 🤔

[queen wasp]

Can a mod or wtv let us know when the problem will be fixed?

[analog ore]

How about doing just one thing right y'all GL managers

[primal solar]

just do something in RL for the next 12-24h... its just a game 🤷‍♂️

[analog ore]

Except there's nothing to do here

[primal solar]

no books on your planet?

[analog ore]

Already read them all

[primal solar]

Go play with ChatGPT, that time is way better invested 😄

[steel cobalt]

It’s been giving me either this error or stuck on a9 loading for the past 8 hours. 2 pit stop packs that I couldn’t claim because of this not to mention reps I’m not making.

Is there a premium server (working server) pass that y’all are offering now😂

[unique kestrel]

Mi sa che per stasera niente 🙈 speriamo 🤞 domani 🧐

[inner harbor]

Niente da fare. I loro server avranno avarie sicuramente

[analog ore]

Sono esplosi i server sicuro bro

[inner harbor]

Gli hanno fatto un attentato 😎

[ornate oracle]

They’re called potato servers lol

[grizzled umbra]

Potato Pass coming

[forest folio]

i think a lot of ppl on ios/mac are experiencing the same issue

at least glad that i'm not alone

[analog ore]

Bro asphalt is shut down worldwide 😂

[drifting latch]

After collecting LP money from every one, they shut it down.
Full gangster moment, daga daga da😎

[pure umbra]

I haven’t been able to log in for the last 5-6 hours either. 😤

[grizzled umbra]

Brike my heart

[potent crater]

whats lp money

[drifting latch]

lp means legend pass

[potent crater]

oh

thanksgiving

[drifting latch]

servers are working now for me atleast

[forest folio]

for me too lmao

[hoary geode]

will the legend hunt be extended due to the downtime as well as other compensation?

[drifting latch]

nah

[hoary geode]

bruv

[crude palm]

Weekly event is bugged, top 100% applies to way too many people, even 16th place to 336th place is top 100%, when there are way more participants in Weekly competition

[somber sky]

Wait until more people do it

[forest ravine]

Hi! Any compensation for this issue ?

[drifting latch]

Nah, lol

[forest ravine]

also I did not receive these tokens

[naive violet]

That’s the 4h pack I guess

[vernal pecan]

These are packs, not tokens ^^

[ornate oracle]

What’s happening with this goddamn game???

[faint river]

The 120 fps option disappeared from my iPhone 14 pro

[reef lantern]

wait, you gave rewards? I didnt get anything

[vernal pecan]

No compensation has been issued as of now

Those are the GP packs

[reef lantern]

oh ok

[faint river]

@vernal pecan the 120 fps, are disappeared from my game, till the server crash there were

[vernal pecan]

We're investigating this issue

[hoary geode]

r u kidding? will you guys at least extend the legend hunt?

[vernal pecan]

No decision has been made yet, as stated above. This is not a yes or no, it's a "we don't know yet". I'll keep you all updated as soon as I have more info.

[hoary geode]

ok

[faint river]

Ok thanks

[pure umbra]

Codin Gameloft CM whatever.. I missed out on so much yesterday. And in time sensitive events, nonetheless. Where is our compensation? It’s unacceptable. I spend money on the game and I’m confident others do too.I’m dedicated to the game. The way your game is set up, downtown is a huge kick in the nuts.

[vernal pecan]

Hi, can you open the game and see if you have the option now?

[faint river]

Still disappeared

I swear I have an iphone 14 pro XD

[plucky oyster]

clay#4862 has been warned

Reason: Posted an invite

[safe vault]

This game ‘s freezing and lagging so many time on my device , so annoying

[carmine bridge]

I didn’t got the compensation reward

[faint river]

Any news about my problem ? Could I know if it only a my problem ?

[vernal pecan]

The team is unsure what is happening, they see it on all iPhone 14 Pros. Still investigating

[faint river]

Ok thanks for the feedback

[feral lodge]

Glad to know I’m not the only one

[exotic lichen]

My a9 bank still broken, was desactivated just after launch (working 1 time) and reactivated around 1 month ago but can’t claim tier 1 free gift, it’s start at tier 2 directly the Friday. Making around 500 tokens since launch I miss because a broken feature when other working great.

[naive violet]

You got tier 1 tokens when it worked first time? That’s why you can’t claim it again

[vernal pecan]

Yep

[exotic lichen]

Some in my club already have able to claim tier1 several times.

[sharp oriole]

Game became more laggy since last update

[drifting latch]

As soon I cross the finish line the game froze and I was thrown back as you can see in the minimap im ahead of everyone but says im in 6th

[fervent hollow]

Hi @vernal pecan since the last update I cannot do MP without Wifi, 4G doesn't work anymore all the time.
Any advice?

[gritty otter]

Is this a visual bug?

Card packs says 0/0

[twin mason]

I can’t join or create club races over data. Anyone know how to fix? (Club races work on WiFI.)

[vernal pecan]

Did it look the same if you closed and reopened it?

[vernal pecan]

Will ask

[odd ginkgo]

Where is the 130 points?

[icy coral]

You have to use a car with a rank of exactly 2500 to get the points. I already wrote this to the CC in-game at the last clash. It's absolutely stupid because so much has been changed in GL's new clash, which is absolutely pointless

[gritty otter]

Yes

[vernal pecan]

I will share it with the team

[gritty otter]

Alright ty

[drifting latch]

Bug 🐛 I think

[maiden kernel]

It’s been 2 months with no 120fps on iPad Pro 12.9 M1. Is it too hard to set it back ?

[odd ginkgo]

No it’s a bug

Here it goes

[hard nebula]

Laggy MP is sooooo frustrating. Also getting disconnected several times. My internet is just fine.

[icy coral]

You got it answered via a tweet from a social media account. I got it answered by customer service via A9 InGame that it must be exactly 2500

[odd ginkgo]

Weird

[grizzled umbra]

Fix Elite Class race to what it should be now

[feral lodge]

That’s right, it should be Elite Class C

[vernal pecan]

Waiting for an answer from the team, ty for the reports

[vernal pecan]

Should appear fixed in a b it

[stuck frost]

120 fps option is gone 😢

[stuck frost]

in fact it doesnt feel like 60 fps anymore. the whole game lags and became unplayable

[naive violet]

Heating issue is back

5 MP races = burning battery

[stuck frost]

at least without 120 fps it doesnt overheat hi dom

[carmine bridge]

Gams isn’t loading

[maiden kernel]

They’ll pretend they care but they don’t. Proof I’ve been complaining for the 120fps issue and that even 60fps is laggy for 2 months but they keep telling me they’re working on it but nothing is fixed.

[drifting latch]

One fuel less with every error 30 Message….

i cant log in to the game today , internet is stable .

[naive violet]

Seriously?!?!?!
1500 vs 1800? Don’t tell me there is no other platinum league player online atm

[stuck frost]

after two standardised and completely useless answers, CC wrote me that the 120 fps mode is still being tested. that 120 fps do not matter to me and I just want the game to run smoothly again that was not addressed at all. I hope testing won't take them as long as they need to implement the new garage levels. 😬

[vernal pecan]

Are you still experiencing this issue?

[drifting latch]

its worked now

[vernal pecan]

Thanks for the update

We're investigating what happened

[winged grail]

@vernal pecan
There may have been a failure when selecting an opponent in the clash! Our rival has a garage price higher than ours, we are in different groups according to the cost of the garage! I ask you to check for the selection of the opponent club CIRCUS ( tag #4444) vs club NameD (tag #73632)
How did such a selection happen ?!

[naive violet]

Maybe some players left the club when signing in for clash and joined later. This way many clubs go from 750+ to 500-700 or even <500 tier

[winged grail]

In the case, it’s not fair play !
Specifically lower your garage level to select a weaker opponent 🫤

[naive violet]

Nothing in this game is fair. It starts with RNG and ends with acc Sharing. GL doesn’t care about all those things, they only care about making money

[carmine bridge]

Same is happening to me

[fervent hollow]

That totally possible, I can do MP only on my Wifi since the update, and my 4G didn't change & I guess I'm not the only one which result in less drivers on MP...

[azure cape]

Daily Event Bonus Pass:
Benefits includes Car Hunt only costs one ticket, doesn’t work if you only have one ticket left, won’t let you take part.
Programming seems to be: If tickets left less than two, can’t take part, then when you have two tickets left and have the Bonus Event Pass it gives you one ticket back, but you don’t see this taking place. You should be able to take part if you only have one ticket left.

[vernal pecan]

We're aware of this bug and working on it

[wind zinc]

Why would you only include certain players to have access to the passes

Good job 👍👍👍👍

[main wyvern]

Hi

iOS people

My New Club Help Me PlZ

[drifting latch]

#🍏・ios-clubs promote your club here

[earnest igloo]

Asphalt 9 support 120fps with the iPhone 13 Pro ?

[tawny sierra]

No rewards for clash season?

[drifting latch]

same question

[reef lantern]

The clash season hasn't ended yet

[ashen musk]

@arctic nova HELLO you are boss team LP ?

[inner harbor]

All the day. Not connect to server. Italy.

[vernal pecan]

Have you tried a different connection?

[inner harbor]

Yes. Mobile and router connections

[vernal pecan]

Try a cache clear

[inner harbor]

Thanks Codin

[rough lark]

I was in third place and it said the car in front of me was first, however u can see there is a car in front of that car.

[naive violet]

Never trust those numbers. If one of your opponents has connection issues, those numbers are like RNG

[rough lark]

Thanks

[drifting latch]

Yh, happened to me many times 🤣

[inner harbor]

There was a national internet hacker attack

[knotty lake]

what‘s going on?

[vernal pecan]

update the game

[knotty lake]

Has been updated

will crash

[vernal pecan]

could you restart your device?

[knotty lake]

ye

iPad has been restarted

[uneven sigil]

Game crash after updating

[knotty lake]

My device model is ipad mini 6

[drifting latch]

Game not loading today , internet stable , not working on both windows and ios

[reef lantern]

try updating it for ios, idk abt windows

[drifting latch]

i dd

[reef lantern]

nvm windows you can update from xbox app

[naive violet]

New update: I see an option to block other players but where is the sense? I can’t chat with them, why would I block anyone?

[uneven sigil]

Totally can't run the game

The game crashed after like 5 sec

[shy lance]

I guess one could block their own teammates, but I don't see the utility.

I don't know what it does, but be wary, once you block, you can't unblock

[sleek atlas]

Game crashes after updates?

[naive violet]

I tried already, you can unblock also

[sleek atlas]

Oh, seems like a VPN connection can fix the crash

[shy lance]

Where from? Mine doesn't show other buttons after blocking.

[naive violet]

In player profile, there is a new tab on the right

[shy lance]

Thanks.

[vernal pecan]

The option works like this: you can block users and then you no longer see their messages in the club chat. from the blocked players screen you can unblock players.

[shy lance]

However, what is the purpose of this? It seems to me that you're in wrong club if you don't to see the messages of your own teammates.

[vernal pecan]

It's just an extra option.

[naive violet]

Why would I block teammates messages?

[vernal pecan]

You don't have to make use of it

[uneven sigil]

Strange, why would we block a player from the same team

[vernal pecan]

Maybe you like 18 clubmates but one really annoys you

and you don't wanna leave

[naive violet]

GL adding „features“ nobody asked for instead of fixing long-time issues 🤦‍♂️

[vernal pecan]

It's an old feature that was enabled on mobile now, I think

[uneven sigil]

Btw any ideas about game crash on apple devices?

[vernal pecan]

No clue, try reinstalling

[uneven sigil]

I've got friends who got this problem

Well seems like this is the only way huh

Imma tell them

[wanton venture]

@vernal pecan
GL we currently have a lot of people crash when they log in to the game it's like a check and execute program is this intentional?

[vernal pecan]

No, it's not intentional

Will check

[wanton venture]

[vernal pecan]

@wanton venture @uneven sigil @drifting latch @daring ocean can you please share your player ID so we can investigate?

[maiden kernel]

Why 120fps was not added back to the game? We've been complaining since December and here is a new update that fixes nothing

[drifting latch]

55c6a75

[drifting latch]

GL has been like Microsoft, they release updates with some features but after the community complains about, they remove and said they have updated the product. 🤣 It's better they say downgrade 🥴

[uneven sigil]

Solved after clearing the cache and reinstalling

But this is for me personally and I heard someone not work after doing this

[vernal pecan]

Thanks for sharing!

[vernal pecan]

We'll investigate

[drifting latch]

@vernal pecan still not working yet 😒

[uneven sigil]

Oh by the way, as I heard this issue is iOS devices only. Android and PC players normally play this game

[fathom niche]

No 120fps on my iPad Pro 2021, game is stuttering extremely in Standard Mode and even at 60fps microstutters are clearly noticeable. It was totally smooth before the update. Image quality seems different as if highlights or contrast are turned up. When i got my iPad last summer it was pure joy to drive but now this feels like a big step backwards and it’s definitely effecting my gameplay 😒

[uneven sigil]

@vernal pecan should I send you the codes in the crash datas? My friend who suffered from this sent me these.

[vernal pecan]

Sure.

[vernal pecan]

How many races have you done after updating?

[uneven sigil]

@vernal pecan hope these could help

[vernal pecan]

I'd need the file, not screenshots

I think

[uneven sigil]

Wait a sec plz

Here

Not sure if they are the same one but seems not matter. They are all crash data

@vernal pecan

[vernal pecan]

Ty!

[fathom niche]

Around 20

[kind light]

I am so very curious.... Why is it even their??.....i have an a dualshock 4 and an ipad... But the tilt doesn't work with the game... I mean why even give the option if it doesn't work?.... I am waiting for this feature for so long

[tiny cliff]

Why need 3 tickets for car hun ? @vernal pecan

[vernal pecan]

Hi there, Legend! This was a bug which should be fixed now. Can you please restart the game? Thank you.

[hot phoenix]

Hey
Me and my clubmates have been having issues with club race.
Whenever someone creates one it doesn’t show up in the club race menu and when i click on it from chat it always says that the race you have been looking for has been cancelled
Please look into this @vernal pecan

[vernal pecan]

Will do

[forest ravine]

I still have those annoying a9 bank reminders, please remove them . I know about your bank!

[pseudo jolt]

Player id: c56f34
Issue: no ads, even after waiting a bit and reopening game

[fathom niche]

There are currently these two bundles in the shop. The second is double the price of the first. Both are showing 85% discount but the second bundle has the double amount of packs, 16.7% more Credits and 100% more tokens when doubling the first bundle. This means the value for the discount is not right in one bundle. One may say it‘s only a game but it‘s real money we are talking about and also many kids are playing this game. I would highly advice to calculate and show the right values since this kind of incorrect offerings are not legal.

[naive violet]

They are not discounted, those „discounts“ are shown always on every pack but they never sell them for „original“ prize.
The fact that they’re both discounted by 85% but not providing the same resources when calculated to 100% is because those are different deals. It’s like chocolate and potatoes, don’t try to find matching numbers there

[fathom niche]

The Term „Rabatt“ has a specific meaning in business … it needs a basic value (even if GL don‘t show it) … otherwise it could be called misleading behavior. The second sentence makes no sense since the items in the bundles are clearly comparable. If one bundle has 2 apples, 3 bananas and 4 potatoes and the second (with double the price) has 8 apples, 7 bananas and 8 potatoes the discount can not be the same, even if you don‘t know the base price. Only possibility is when potatoes are ridiculously more valuable than the rest so the difference lies under 0,5%. This is pure mathematics and price calculation.

[crude palm]

@vernal pecan Was there an official release of the TLE pass that i missed? i click the TLE icon in the tickets page and it doesnt do anything/direct me to the pass

[vernal pecan]

No - if you see the daily event but not the option to buy, that's a bug

[sonic delta]

What does this mean, my car has disappeared before taking the ramp without leaving the track @vernal pecan

[vernal pecan]

hi, this ramp has a bug, we're working on it

for the time being, please avoid it.

[sonic delta]

Ok, thanks for the reply

[steep nacelle]

the pack is called “the key of my heart” but it doesn't have the key of the featured car

[slender flower]

I looking the club

[drifting latch]

#🖥・xbox-pc-clubs

[slender flower]

I am useing iPad

[drifting latch]

dm me

[steep nacelle]

Check dm

[drifting latch]

bruh

[steep nacelle]

Bruh

[drifting latch]

big bruh 😎

[steep nacelle]

Want a join? 😂

[drifting latch]

we already talked bro 😎

[pseudo jolt]

The exclusive hunts (beast x, cein, vlf, egoista and trion) havent been showing up for me at all this week, player id c56f34

[uneven saddle]

@vernal pecan
Hi I have sent a request in customer care in iOS
But no reply yet it's been more than a day and half.

[drifting latch]

i got a reply after 3 days

[uneven saddle]

Oh

[ornate oracle]

Where’s the clash?

[vernal pecan]

Warmup starts this week

[drifting latch]

great

[fallen adder]

When do iOS users in the US get access to the new daily event bonus pass?

[vernal pecan]

Hi, the feature is only available for a small percentage of players, but it will be open for more soon. Stay tuned!

[lucid gazelle]

@vernal pecan what happened to the controls? Playing on Facebook

[viral condor]

If you’re playing with a controller jump over to the macOS issues thread.

[lucid gazelle]

I'm playing on facebook, which simulates an iOS

i'm just using regular touchdrive

no keyboard or controller

[vernal pecan]

We're investigating this issue

[drifting latch]

@vernal pecan can we refund in app purchases?

[vernal pecan]

Yes, though I don't know the specifics, it depends on platform and time elapsed since the purchase was made.

[drifting latch]

thanks

[icy coral]

In Elite S you can drive the Rimac Nevera but there is no reward for it. However, there is a reward for the Bugatti Bolide, but you can't drive it

[vernal pecan]

Yep, on it

[drifting latch]

@vernal pecan hi i just refunded the item now i get my money back?

[vernal pecan]

I think only Apple can give you an answer on that

I assume so

[mighty fern]

@vernal pecan I was going to ask about the Rimac missing from Elite S Class race. I see someone already asked so I will just check back later.

[drifting latch]

I can’t connect

What happened?

[coarse ocean]

@vernal pecan Hello. I registered for Porsche, but I didn't have the event. Please correct this.
Platform:iOS
ID:855777

[meager elm]

@vernal pecan Hello. I registered for Porsche, but I didn't have the event. Please correct this.
Platform: iOS
ID: 950ab

[carmine bridge]

What is with the game

There is a lot of connection issues im facing for the past 2 days

Kindly guide me how to remove the connection issues

@vernal pecan

[sage dagger]

Why does it drain my battery so quickly? Is there settings I can change to reduce battery use?

(30 minutes of play uses like 40% battery)

[naive violet]

Game crashing mid-race on iPad Air 2 after recent update. It happens for few days every update but this time it’s much worse.

[vernal pecan]

Hello, what country do you live in? Are you on the list in the registered countries?

[vernal pecan]

Hello, what country do you live in? Are you on the list in the registered countries?

[vernal pecan]

Hi, this could be due to your ISP. Have you tried a different connection?

[vernal pecan]

Could you send crash logs?

[carmine bridge]

Yes i have tried it with my local internet also but the issues remains the same

[naive violet]

There is no crash log from recent issues, just lots of old issues it seems

[vernal pecan]

noted

[coarse ocean]

Hello @vernal pecan. I'm from Latvia, but my flag is Russian

[crude palm]

Is there supposed to be packs for this? i dont see them if they're are supposed to be any

[vernal pecan]

No, there's no packs. The decals and the decal bundle are in the store, though.

[shy lance]

That is a misleading bug, though. Because when you tap those hololive packs, it opens the Starway packs. If the pack doesn't exist, it should do nothing, or just go to store, without opening unrelated packs.

[vernal pecan]

It's not a bug, it's a tech limitation AFAIK

Sorry for the inconvenience

[stiff elbow]

I have an issue with switching from Ios to widows. The customer care faq said I link my windows account with facebook to my ios account but there is no option to do so.

[vernal pecan]

Please contact #👨💻-customer-care

[brisk isle]

what should i do 🥺

[vernal pecan]

Missions will be changed

[brisk isle]

Thank

[drifting latch]

No ads (Can't watch them)
Platform - Ios |
Id: ff46948 |

[tiny cliff]

Reverse 360 issue @vernal pecan

[crude palm]

For me these don't have a time limit on them, are there supposed to be a set end date?

for example, other deals have this banner on the top left

[whole shuttle]

Why apple devices always disconnect and white screen when joining game?

[vernal pecan]

Hi, they are limited time indeed

It's known that the timer isn't on them, I think it's intended.

[naive violet]

Veyron packs disappeared when there were still 3 days on the counter…

[hot phoenix]

My tilt to steer is not working on my phone
Touchdrive is working, but tilt isnt
I deleted the game and reinstalled as well
@vernal pecan look into this please

[hot phoenix]

it got fixed, i restarted my phone

[granite pilot]

Where are the Veyron packs?
Why they are not anymore in the store?
The count down banner was giving us time up to Feb 28th….

There are only packs for money in my store

[slim coyote]

The Game keeps crashing at this point when I try to enter MP , only happens in MP

@vernal pecan

[vernal pecan]

Please open a #👨💻-customer-care ticket

[crude palm]

Does the US not have the BMW i8 ad's relay pack deal? Or is it certain constraints that are preventing me from seeing it?

(photo is from my teammate who did see it)

[vernal pecan]

Hi, a pool of players have it, regardless of region. It's a test feature, thus, not all see it.

[crude palm]

my Events pass, the purple one for 6.99 USD, mine only shows as only 11 days benefit while the multiplayer pass is 14 days, is this intentional or is it an issue? on other player's videos it says 14 days

[boreal fjord]

Hi, I had trouble connecting with the customer care through game or online. When I am discussing the problems about the progress reset for my account. They replied me in Russian. I am not at Russia nor do I use Russian VPN. So are there any network system problems at customer care? I need to have a decent talk with the agents of the customer care about my account. But now we couldn't talk in normal way.

@vernal pecan

[naive violet]

Do you have Russian flag ingame?

[boreal fjord]

No. The flag in game for my account is the US flag.

[boreal fjord]

Again, the same problem.

[upper cobalt]

hi, i'd like to report about my game which struggles to connect, and when it DID connect, it would desync like 3s later and the process repeats

[cursive ledge]

me too

[boreal fjord]

@vernal pecan My problem mentioned above wasn't solved until now. Could you check what's the reason for this strange problem? I need to contact with the customer care about my progress reset.

[steep nacelle]

No key pack with tokens, it is ok?

[drifting latch]

Did this 10 times now

[faint river]

@vernal pecan I bought the legend pass last season at 11,99 €, this was still 11,99 € no discount price for me. I have reached the milestone for the discount price regularly

Please can I tell you to check the situation ? So that next time it is activated ?

Sorry to bother you but that thing is not fair

[naive violet]

Discount only for bundle pass. The regular pass doesn’t get any discount

[faint river]

Ah ok, mistake, thanks

[opal hare]

Hey bro I think you’re in the wrong server that asphalt 8 this is 9 🙂

[trim cloud]

it’s been 4 hours me waiting for this and still not loading 😭

[honest flax]

Where is the event for this car?
Please at least can someone confirm/deny if this car is only available via store

[graceful moon]

Any server accessibility issue? I get the spinning square 😰

[drifting latch]

Look at Hot Topics: [Game Maintenance]

The game will be down for maintenance, will be back online soon™️
@graceful moon

[sonic delta]

Maybe it's car hunt

[graceful moon]

Thank you. I finally got the right splash screen so yes, maintenance. Still going on.

[drifting latch]

@vernal pecan 2 questions + 1 help (idk for what)

1 - ingame
2 - Discord issue
3. Help

1. Is there's a bug that I still don't have TLE pass?

2. why GT black series (in short - GT + first letters of words) - banned here?

3. muted still get here an access for write

[vernal pecan]

question 1: not bug