h1-tech-support

[stray elm]

There isn't a direct way to report bugs from Switch, so this is excellent! Extra thanks for providing videos, I know that isn't always easy to do on the Switch

[night elk]

I can confirm the weird font issue happens on PC too, it seems to affect keywords like Deflect, Critical and now Vortex

[stray elm]

@sharp narwhal when you get a chance, can you check a bug report about not being able to give Orpheus nectar?

It's for @night elk , they sent in yesterday—I'll DM you the email they used on it

[sharp narwhal]

You can't gift him nectar if he's singing, if I remember correctly.

[night elk]

oh so it's just me being pepega : <

[stray elm]

Oh xD

That would also do it

[night elk]

though it's weird that he's been singing so long, I remember not being able to give him nectar across multiple runs

[warm light]

Is missing stats for infernal arms on permanent record/victory screen a known bug with the update? Noticed these stats were wiped back to zero around the same time and would love to see them back

[stray elm]

Have you switched between God Mode recently?

[warm light]

Doh. That's it. Thanks!

[stray elm]

Sure thing

[coral kiln]

soo is the theseus artwork a known bug?

[faint jewel]

I wouldn't think so... good catch!

[coral kiln]

is there a way to report it?

[stray elm]

what's the bug?

[faint jewel]

F10 it in-game and devs will get it. If you're able to do it when it's visible (like when there's a dialogue box open and you can see Theseus' model), it would be great.

[coral kiln]

the artwork vs the in game model is flipped, well the top/shirt is

[elder python]

I appear to be stuck on the "Syncing Cross-Save Data" screen on startup after the new patch. Anyone else experiencing that?

[stray elm]

ah xD

[stray elm]

what platform are you on?

[sturdy blaze]

Yeap!

[elder python]

PC, EGS edition

[sturdy blaze]

Same here

[stray elm]

@crude acorn @dim spruce Some issues popping up with EGS "Syncing Cross-Save Data", probably because of the most recent update--any ideas?

[restive epoch]

just got a random update- 400 mb-

[hybrid oyster]

Steam overlay not working when Hades is running at Vulkan

also, alt+tab is really bad

[stray elm]

yup, a patch went out for M1 (Mac) support

[restive epoch]

hunh- okay- thanks-

[stray elm]

what kind of really bad?

[hybrid oyster]

Sometimes it works, sometimes it doesn't

[silent laurel]

The final boss and I killed each other at the same time. Game bugged out and gave me the death screen while in the background showed the text box from final boss monologue defeat. I get back to the house and now I can’t walk anywhere. I was doing sea storm build on rail so the lightning revenge dots are what did them in. I got picked off by the skull explosion waves. You can’t dash when their death triggers and there is not an invulnerability shield for me. This was on the Switch. I closed out and reloaded the game and it I can walk around now, but wasn't sure if that was a known issue.

[manic ridge]

Update on stuck on Syncing Cross-save Data issue: eventually says "Sync failed. Please check your connection"

[stray elm]

are you using full-screen, windowed, or borderless mode?

[hybrid oyster]

full-screen

borderless disable

[stray elm]

alright--could you report that in-game with ? It'll be easier for the devs to track than a discord message

[ruby pilot]

Same issue but it's not resolving like that for me, just sitting here forever waiting

[manic ridge]

Should note that once it reached that point, I was able to continue with my local save.

[ruby pilot]

(Have also reported it via F10)
For a bit more information, yeah that's how it worked for me the first time I launched. I restarted the game to see if that'd fix anything but uh, nope. Stuck with it trying to sync forever now.

[jovial swallow]

This is due to the keepsake levelling up. When it levels, it visually removes a DD (if you are at max DDs) and then adds it next room. When you are not full DDs and you have used your skellys tooth, the keepsake levelling will restore the skelly tooth DD charge

[sturdy blaze]

I observe the same thing here. I can confirm restarting the game doesn't help and that the game has been updated to 37033. I also reported the issue btw.

[dim spruce]

@ruby pilot if you disable Cloud Saves in the settings and restart does that let you proceed?

[ruby pilot]

Was just about to try that. (After giving the game a fair shake at resolving on its own) I had to Alt+F4 and restart to get at the settings, but yes that does let me proceed since it's not trying to sync anymore

[dim spruce]

@ruby pilot thanks, sorry about that hopefully it lets you proceed while we figure out what's wrong!

[ruby pilot]

It's alright! It seems to work fine with that disabled, I just lose out on achievements and such for now. Hopefully it's not a big hassle to resolve!

[stray elm]

@manic ridge @elder python @sturdy blaze Could you try that as well?

[exotic robin]

same problem, settings change did fix it for me too so fortunately still able to run the game at least!

[cosmic gale]

I just came here to report the "Syncing" issue on EGS. Is the current fix to just turn off cloud saves and proceed while a real fix is looked into? Seems like a known issue

[sturdy blaze]

Yeah it just works by disabling the EPS services.

[signal breach]

Same problem as others with being stuck on syncing! Running Hades through the Epic store and tried in full screen and windowed but no dice. though it now appears that epic is having some trouble, so it may not be on you guys at all!

[elder python]

Yeah I'm getting a 500 error trying to connect to Epic now

[versed ridge]

Same for me too

[sturdy blaze]

If I may suggest something to the developers: adding a timeout to the EGS requests might be a good idea as the only way to return to the main menu is currently to do ALT+F4 and restart the game. Otherwise it really seems to be an EGS outage and not your update that causing this issue.

[elder python]

Seems to be working again with Cloud Saves enabled, guess it was just a problem on the EGS end

[prisma escarp]

hey i dont know exactly why but i updated Hades through the epic games store, played it and left. relaunched and it updated again but has now revereted the game to the previous version. any help would be great

[stray elm]

There was an issue with the most recent update, so some things may be a bit wonky

Is your save progress still fine?

[prisma escarp]

ya and the game is crashing just on the main menu

[dim spruce]

hey @prisma escarp we reverted the EGS game on purpose due to the service outage they're currently experiencing. you're saying the previous version is crashing on the main menu now?

[prisma escarp]

well its going to "not responding" then i just close the game

[elder python]

the previous version is currently working for me on EGS

[prisma escarp]

seems fine once i get into the game though

[prisma escarp]

idk maybe was a fluke

[oak iris]

Got a glitch. Not sure if maybe it's because I played the game during a patch update or what?

[stray elm]

oh whack

[oak iris]

Had a lot of audio glitches as well

Was able to complete the fight tho

[stray elm]

can you verify file integrity?

that should fix it

On Steam:
· Right-click on Hades in your Steam Library
· Select 'Properties...', then select the 'Local Files' tab
· Select 'Verify Integrity of Game Files...'

On Epic Games Store:
· Locate Hades in your Library
· Click the three-dots symbol near the game title, and select 'Verify'

[oak iris]

Me?

[stray elm]

yup

[oak iris]

ok jas

Okay, validation in progress

Okay, all files validated

I'll let you know if I get anymore glitches. Thanks @stray elm

[stray elm]

Sure thing!

[oak iris]

Okay, so this might sound like I'm being ridiculous, but I've beated Thanatos by more than 15 kills twice now, and I still haven't gotten the Death Dealer achievement

I've also not gotten the achievement for getting Charon's Loyalty Card, but I didn't have Steam open at the time, so that's probably just me there

Do I get the Death Dealer achievement at the end of the run or something?

[stray elm]

Are you opening the game through Steam?

[oak iris]

I have Steam open in the background, but no, I guess I'm not

I'm opening it through a shortcut on my windows taskbar

[stray elm]

Yup--that doesn't actually open it through Steam, which means achievements won't be recorded

[oak iris]

Ooh, welp

I'll have to remember that

Thanks

[stray elm]

Sure thing

[faint jewel]

It looks like you should get it straight away, I think I got it like that AFAIR, so it might be worth reporting via F10 I'd say.

[limber turtle]

i have a black screen

[stray elm]

(we figured it out, Tiank)

[limber turtle]

the game froze

[stray elm]

what platform, and what happened right before?

[limber turtle]

i dont care that i died but i just need to make sure the game saved

PC

i was in the last stage styx

nothing really happened just rats spawned and then froze and now i have a black screen

[stray elm]

alright--the game autosaves every room, if you load up the game and your progress is missing, there are steps at the end of #h1-tech-fixes to recover it. You'll most likely want Profile1_temp.sav

[limber turtle]

so what do i do now?

alt f4 or?

[stray elm]

That's the fastest way to close it, yeah

[limber turtle]

ok

wont close

i did alt f4 and the window

[stray elm]

can you close it from the task bar?

[limber turtle]

yeah the task bar i tried it

[stray elm]

do you see a bug/crash report window open somewhere?

[limber turtle]

i shut it down with task manager

and nope

[stray elm]

alright--now start the game back up, and see where it says you are (House of Hades vs Temple of Styx)

[limber turtle]

launching the game again

it didn't save

i am at the house with skelly

wtf man

[stray elm]

that's alright--

it can still be recovered

[limber turtle]

rly?

how

[stray elm]

· Navigate to \Documents\Saved Games\Hades
· (Assuming you're using Save Slot 1):
· Either rename Profile1.sav or move it to another folder
· Sort by 'Date modified' to locate your most recent save matching one of these names: Profile1_Temp.sav, Profile1_Temp.sav.bak, or Profile1.sav.bak#
· Rename that file to Profile1.sav
· Then open the Play menu in-game and look for the save

You'll want Profile1_temp.sav, most likely

just close the game down first, without leaving Skelly's room

[limber turtle]

do i quit or alt f4?

[stray elm]

shouldn't matter

[limber turtle]

i am a bit confused in the third step

[stray elm]

ah--

you can't rename a file to the same name as an existing file

but we don't want to delete your current save in case something else got corrupted

so renaming it or moving it to a different folder gets it out of the way

[limber turtle]

so what do i do

[stray elm]

I'd rename Profile1.sav to be Profile1_old.sav (or a similar name)

and then rename Profile1_temp.sav to be Profile1.sav

[limber turtle]

ok

did it now what

[prisma escarp]

was in the hades fight and used ares call then game froze. still here music but the gmae is frozen lol

[stray elm]

you should be able to start back up and continue your run

[stray elm]

what happens if you hit ?

[prisma escarp]

idk i already closed it sorry

[stray elm]

no worries!

[limber turtle]

damn it worked thanks so much!!!!

[stray elm]

have you already opened it back up? @prisma escarp

and sure thing Kiro!

[limber turtle]

this support is pog

[prisma escarp]

i loaded the game back up and it brought me back to pre run. didnt save anything

annoying

[stray elm]

alright--could you follow the same steps I just had Kiro do?

[stray elm]

this right here

[limber turtle]

is this bug gonna get fixed?

[stray elm]

Most freezes are one-offs, in my experience, so unless it happens again I wouldn't worry about it

The devs are looking into those in general, though

If you could hit to report it once you start back up though, that could help

[prisma escarp]

well i jsut deleted prof 1 by accident instead of renmae lol

[stray elm]

ctrl+z?

[prisma escarp]

thanks

[stray elm]

ye!

[prisma escarp]

that worked

[stray elm]

awesome!

[prisma escarp]

well i finnaly got to finish my first bow run and got a bass on the way out. thanks for the help!

[stray elm]

nicely done! And sure thing

[naive current]

hi i was on hades x32 version with bug sound effect sometimes and no framerate lost with it

and after testing V1.0 witness bug wich is causing lost framerate with massing sprite and effect !

🙌 GET HELP 🙌 😅

[stray elm]

Hello! There are some things to try in #h1-tech-fixes , have you looked there?

[naive current]

yes i do this since long time ^^

[stray elm]

Have you verified file integrity? And are you on PC, Steam?

[naive current]

it wasn't unplayable i've finish my run i did this right now

everything is ok

[blazing falcon]

I just did a full run of the game ||(up to and including Hades)|| getting ||Demeter's Rare Crop|| fairly early on, and the only boon it picked and failed to level up beyond Heroic was Frost Flourish. It did nothing else for the entire playthrough! Is it supposed to only focus on one because the description seems to imply that it randomly chooses boons after every third encounter. If so, that seems like a bug.

Sorry, levels every third encounter

not chooses a new one.

[stray elm]

Rare Crop only affects boons that you have when you pick it up, and randomly selects a certain number of those.

It doesn't affect anything that you pick up after the fact

[blazing falcon]

Oh, damn, so it hobbled my entire run by picking it up early!

well, not quite the entire run but it definitely wasn't optimally timed!

[stray elm]

Generally it's good to wait to pick it up until you have a couple boons, yeah, unless you really want one specific boon to be Heroic

[blazing falcon]

Cool, thanks for the help!

[stray elm]

Sure thing!

Best of luck

[halcyon tangle]

Not sure if you wanna call this a bug, but when I used bulldy in Tisephanies in her 2nd room while transitioning into the 2rd and everything landed out of reach. Just wanted to take note

[desert flume]

Something very similar just happened to me. Midway through Elysium, used my call (Demeter), and everything except for the game's audio locked up. Had to kill the game from Task Manager

[stray elm]

Were you able to recover your progress?

[desert flume]

Nope; game started me back home when restarted

[stray elm]

Alright--there are some steps at the end of #h1-tech-fixes to recover your run, could you try those? Just don't leave Skelly's room before you close the game

[dim spruce]

@desert flume could you also let me know if you're on Steam or Epic and what version number is in the upper-right corner of the main menu for you?

[desert flume]

Steam, V1.37033

[desert flume]

Done, thanks

[halcyon tangle]

Just curious if what im reading online is true. Is Good Riddance glitched on the switch that it doesn't show up, im only missing 4 songs and its still not showing up, and im in the epilog

[stray elm]

Yup, it's currently bugged on the Switch

[halcyon tangle]

okay thank you! i figured but its good to hear from the company them selfs

[desert flume]

This was from a run about midnight PST this morning; don't know the version number:
https://youtu.be/SniFYnsU6is

Theseus likes to get stucc in this fight

[stray elm]

If you're on PC, could you send in a bug report in-game with , and include that link?

[desert flume]

Sure thing

[tepid wadi]

"You shall have what you came to see!" as he's stuck on a pot

[quiet smelt]

I just had a crash during my first run after the update and when I reload the game, it brings me back to the House. I think I see backup saves for my run, how can I load one of those instead? Thank you in advance for your help!

[stray elm]

Hey @quiet smelt

· On Windows, navigate to \Documents\Saved Games\Hades
· On macOS, use Finder’s Go > Go To Folder menu and navigate to ~/Library/Application Support/Supergiant Games/Hades
· (Assuming you're using Save Slot 1):
· Move Profile1.sav into a backup folder
· Sort by 'Date modified' to locate your most recent save matching one of these names: Profile1_Temp.sav, Profile1_Temp.sav.bak, or Profile1.sav.bak#
· Rename that file to Profile1.sav
· Then open the Play menu in-game and look for the save

[quiet smelt]

oh nm I just saw someone above mentioned steps to fix - will try that first!

sorry quick question - my most recent one is Profile1.v.sav - what's the difference between this and Profile1.sav?

[stray elm]

Not totally sure. I would use Profile1_temp.sav though, even if that's slightly less recent than Profile1.v.sav

[quiet smelt]

OK thanks - testing it out now - if you don't hear back that means it's working 🙂

no dice, it goes straight to a black screen with the sad thinking circle. should I try one of the .bak files instead?

[stray elm]

Could you try backing up and then deleting Profile1.sjson first?

[quiet smelt]

sure

[stray elm]

If the game goes straight into a black screen, it's probably not a save file issue

[quiet smelt]

That worked!! Had to redo my control settings (presumably because of the profile deletion) but small potatoes compared to my previous issue. Thank you so much!!

[stray elm]

Sure thing! Glad that it worked (and yeah, the .sjson file is your settings)

[broken stump]

There's any schedule for future patch updates on the game?

[stray elm]

Not that I know of, though one did just come out today

[frosty tiger]

Idk if this is a me problem, but DirectX Device Error: 0x887a0020 keeps popping up when I try to run the game. This has never happened before.

[stray elm]

What platform?

[frosty tiger]

Windows 8.1

I have up-to-date Intel/Nvidia drivers.

[stray elm]

Steam or Epic?

[frosty tiger]

Epic.

I got it from there for Early Access.

It never did this before.

[stray elm]

Could you try this:

· On Epic Games Store: Navigate to the install directory, such as:
\Program Files\Epic Games\Hades
Then, open the x64, x64vk, and x86 folder. Finally, run Hades.exe as Administrator by right-clicking on it and selecting "Run as Administrator..."

specifically

the x64vk folder

[frosty tiger]

one second, please.

[stray elm]

sure

[frosty tiger]

Literally, bless you, sweet person. 🙂

Do I have to do this every time?

[stray elm]

You could add that executable as a shortcut, though that may prevent achievements from working (I know that's how Steam works, I don't know if that's how Epic works)

[frosty tiger]

Epic doesn't have achievements, lol.

[stray elm]

It does for some games, including Hades

[frosty tiger]

What matters more is that I can play this masterpiece.

[stray elm]

And fair enough!

just a moment :P

pulling up EGS on my end

Hmm, having trouble pulling up the achievements bar

Theoretically it's shift+f3 to open while in-game

[frosty tiger]

Thank you for letting me know!

Well, I'm going to play for a little bit! I hope you have a good night. 🙂

[stray elm]

Sure thing! Best of luck

[hidden sandal]

I'd say "go to hell" it makes sense in context but it still seems rude

Are cross saves being worked on tho
I already play on a switch controller, might as well play it on the thing, right

[royal patio]

sidebars still incorrectly placed on 21:9 resolution as of most recent update

[stray elm]

They are being worked on, yes

[hidden sandal]

Nice!

[stray elm]

There are certain resolutions that it doesn't quite work with--could you report that in-game with ?

And include your discord tag

[tawdry dagger]

Here's a "does everyone experience this" question: does game purposefully go into slow-mo upon encounter clear, boon spawn

[stray elm]

yup

as long as it's not frozen, just slowed

[tawdry dagger]

I get that same slowdown when using fists special

I've reported it before and issued logs and such

[stray elm]

Don't know about that one

[tawdry dagger]

When there's lots of particles, things kind of.. Pull down

[stray elm]

Like, reduced framerate?

[tawdry dagger]

Yeah

[stray elm]

alright--there are some thing to try related to performance issues in #h1-tech-fixes , have you looked there?

[tawdry dagger]

Maybe I have chosen the perfect combo of Nvidia control panel settings and have a unique setup, but I doubt it. I've turned off most bells and whistles including gsync as recommended

[stray elm]

there are some launch options, have you tried those?

[tawdry dagger]

Yeah, it hated gsync the most. I've never had a game so uncooperative with it

I'll keep playing with settings

[stray elm]

@tawdry dagger did you try /DrawBlendMax=8 or /UseSwapEffectDiscard=true?

[tawdry dagger]

Knowing that the end of stage slow mo is intentional does a lot for my sanity

I'll have to try that first one haven't seen it

[dim spruce]

@tawdry dagger the slowdown when connecting with the fist special is intentional as well

[tawdry dagger]

Is that so

Call it a user artifact then

[oak iris]

Hey @stray elm promised I'd tag you if I found anymore glitches

[stray elm]

did you have your spear thrown as the fight ended?

[oak iris]

Yep

[stray elm]

that might be why, hmm. Could you report it in-game with ?

[oak iris]

Submitting now

[cinder cobalt]

quick question, I just got into elysium and one of the swordsman spawned with low health? I know I didn't hit him and he was standing stationary before he saw me, is this a bug?

[charred tiger]

which of these is the save file?

thx

[pine talon]

@charred tiger the .sav files are save files

[charred tiger]

yea but i only have 1 save

and there are multiple .sav files

[pine talon]

There will be 2 .sav files associated to each Profile slot. So Profie1.sav and Profile1_Temp.sav.

[charred tiger]

ah

[stray elm]

that was most likely from one of the arrow traps

[stray elm]

Profilel1.sav is the primary save file, Profile1_temp.sav is an autosave used during runs

[charred tiger]

thx

[cinder cobalt]

ty! :D

[stray elm]

Sure thing!

[rain snow]

Hello, i don't really know where to post this question but i would ask you if you planed to release Hades on Xbox SX ? Thanks 🙂

[faint jewel]

@rain snow Hello there! Devs main focus with Hades was releasing it on PC and Switch, there are no other platforms planned as of now. It seems to be a quite difficult and complicated process to release a game on different platforms, especially for Indie Dev such as SGG.

[sonic adder]

When I am launching hades using vulkan the game randomly freezes and sometimes it takes a second to catch up or it just permanently freezes.

[pine talon]

@sonic adder I will DM you for more details on your issue

[sonic adder]

ty

[topaz sable]

i just beat ||hades|| with 10 ||heat|| despite only needing 9, but now i cant go back to 9 ||heat||:( and the screen says i already got my reward at 9 which isnt true

not sure if thats a bug or intentional though

wait i said it wrong. i needed 9, finished with 10, and now i cant do 10 again, i need 11. i basically skipped the rewards for 9 ||heat||

[still mural]

:0 so if you look on your screen at nine what does it say?

[faint jewel]

Can you send screenshot for how it looks like for heat 9 and 10 so we can have a look here? Assuming you didn't already finished it on 11 heat.

[topaz sable]

it just ooks like a normal screen, all the rewards are shown

ill send a screenshot after this run

[remote estuary]

Hi, i have problem - I Had saves in old pc but i buy new PC and i dont have old saves from old pc

because i have new safe in first slot which is saved in cloud

[stray elm]

@topaz sable you can only get rewards for the lowest heat you have not yet completed, even if you attempt higher heat

[topaz sable]

okay

[stray elm]

So if you attempt 10, but have not yet attempted 9, you get rewards for that first

[topaz sable]

wait thats not true

[stray elm]

No, it's definitely true xD I might be wording it poorly, but it's true

[topaz sable]

ill try to escape on heat 2 with a weapon i havent escaped yet and provide screenshots

but dinner first

[stray elm]

Sure

(I'll also note that heat 0 is the exception to this and counts differently)

[hexed saddle]

Something From Everyone isn't unlocking, despite me fulfilling the requirements

Unless Companions also count towards it, which isn't clear from the description of the achievement

[stray elm]

@hexed saddle how many keepsakes do you have?

[hexed saddle]

Let me double-check

24

[stray elm]

|| there is a hidden 25th ||

[hexed saddle]

Including companions, 26

Copy that o7

[stray elm]

Good luck!

[topaz sable]

@stray elm @faint jewel this time it worked normally 🤔 i beat it on 2 ||heat|| for my first run, and in the pact menu it's showing no rewards for 2 ||heat||, only for 1 ||heat|| (as it's supposed to). so maybe i just saw it incorrectly

[stray elm]

Sounds good! Thanks for the follow-up

[raven wren]

Hi! I'm new here, wanted to ask if someone had the game uninstalled on it's own randomly

Mine did, like 15 minutes ago

[stray elm]

What platform are you on? Mac vs PC, Epic vs Steam?

@raven wren

[raven wren]

pc, steam

[stray elm]

And it just completely uninstalled?

[raven wren]

yeah, it didnt delete some files according to steam, but it was gone from the directory

this is the second time it has happened

[stray elm]

Hmm...do you have more than one drive in your computer? Like a C: and D: drive

[raven wren]

not for a while

[stray elm]

Do you remember when the first time it happened was?

[raven wren]

the first time was pre 1.0 launch

but i dont remember exactly when

[stray elm]

Hades had an update yesterday--did that pop up for you?

[raven wren]

yes, i did update it yesterday before playing

[stray elm]

Alright. From a bit of googling, it looks like this is something that happens when Steam has trouble reading the installation files. I'd suggest completely uninstalling and then reinstallling

You can also check here C:\Program Files (x86)\Steam\Steamapps\Common\Hades and make sure that you see something like this

[raven wren]

i have the folder opened like that

whats next?

[stray elm]

Theoretically we could go through and make sure each folder has everything it should, but if you have at least that then the rest should be fine. Have you already told the game to redownload?

[raven wren]

yep

it showed me that steam found some files related to the game, so i guess it should be fine

[stray elm]

Then the files should definitely all be there already. Next time it happens, or when you have some time you're not going to be using Steam, I'd fully uninstall and then reinstall, just to be on the safe side

[raven wren]

ok! great, thank you so much

[stray elm]

Sure thing! Best of luck

[kindred rain]

hi

i got a problem

[stray elm]

Hello! What's up?

[kindred rain]

oh, i was doing a run where i was on 5 heat, got to hadies, but when zag walks up to hadies he just strait up vanishes, then when hades' diologe box should show up game crashes

i reverted to my backups and their doing the same thing now

i dunno what to do at this point

is there a way i can revert to the last room and give up the run?

i sent the bug report tho so hope it helps the devs

[prisma raptor]

Hello there. I tried searching for this issue and didn't have any luck. I got the December 1st update the day it came out but it seems like my game has reverted to the previous patch. The listed version is 1.36645 and none of the changes from the patch are applied anymore. I have the Epic Games Store version of the game but the Epic launcher doesn't see any updates.

[stray elm]

I'd verify file integrity first, and then you can revert to the previous room by reverting to Profile1_temp.sav (let me know if you need help doing that)

[stray elm]

The update was reverted for Epic Games due to an issue with Epic Online Services--I imagine the devs are waiting to be totally sure that the issue is fixed before pushing the update back up

[prisma raptor]

Oh, that makes sense. Thank you for the assistance!

[stray elm]

Sure thing!

[hexed saddle]

I tried to F10 this bug but I missed my opportunity to. The shockwave on the Final Boss’ ||second phase start|| was invisible on most recent patch, but still dealt damage

Also this isn’t a bug so much as a minor feature request, can ||Ignatius Eden Hellfire|| please get an Auto-Aim target?

[stark rose]

Hey, so i got a little bit of an issue

So when I boot up Hades the application is active, like i can hear audio and everything, but the actual game wont display and i can't seem to control it either, even with a controller plugged in. I've already tried restarting my computer, reinstalling the game and tried advanced launch options to maybe try and force it into fullscreen and nothing really seems to work. also when i alt + tab the window for Hades is just a black screen. Basically is perpetually minimized and i don't really know what do to.

[hexed saddle]

Have you followed the steps in #h1-tech-fixes ?

[stark rose]

i just got here so i should probably do that lmao

Alright, yea issue solved

thanks

[stray elm]

If you're on the Switch, this is a known bug that will be fixed with the next update for the Switch
I missed part of your message, sorry. Could you verify file integrity, especially if that happens again?

[hexed saddle]

PC

Will do

[stray elm]

Thanks!

[vague jay]

anyone know off hand where the Hades settings are backed up? (PC obviously) going to try switching to a controller and dont want to have to redo everything if this doesnt work out.

[stray elm]

Profile1.sjson in Documents/Saved Games/Hades, as well as the .ctrls files

[vague jay]

sweet, thanks a ton!

[stray elm]

Sure thing ^.^

[hexed saddle]

Just giving a bit of an update later on. Had a run afterward where it worked fine, so it might have just been a one-time visual bug.

If I end up needing to verify the file integrity, I'll post here and try to F10 the bug

[stray elm]

Thanks for the follow-up!

[crude tusk]

Is this also for bug reports? I know about F10, but I thought a video might be better for this 😅

[stray elm]

This is! What you can also do is include a link to this discord post and include that in an report, since that will be easier to track
(#h1-tech-support message)

[crude tusk]

Thx

Good idea

[carmine lark]

I don't know if this is the place for this or even a real unusual thing, but the Epic Games Store has pushed three Hades patches to me in the last two days and it doesn't seem like there are corresponding updates. No worries if it's normal or not in y'all's department, but just wanted to call it out in case it's a sign of something

[sharp narwhal]

We pushed an update yesterday that had some cloud sync changes, Epic's servers were down at the time due to some Fortnite events causing the game to hang indefinitely while trying to connect to the servers, so we reverted the patch on Epic, and pushed it again today with some small additional fixes.

[carmine lark]

Ok, cool, thanks for the quick reply! I'm glad it was an intended thing 🙂

[sharp narwhal]

Yup! no worries 😄

[queen spruce]

I got Hades working on the M1 Macbook Air through Epic's Hades Test Branch but controllers don't seem to work. Is this a Rosetta 2 thing? Does the beta of Big Sur (11.1) solve it?

[wet wind]

So I just booted up Hades and found that my save file was corrupted. I tried using three different local backups but they were all corrupted too. Somewhere in this thread someone mentioned that unexpected restarts could cause this. And I did experience two of those today. However, I wasn't playing Hades at the time. Could someone explain how or why a restart while I'm not playing could corrupt my save and all of its backups -- if that is what happened?

[stray elm]

I know that Steam has been testing controller support for Big Sur. I'm not sure where Epic is on that at the moment.
Does your controller work with any other games?

[stray elm]

Do you use a cloud backup program? If it was backing up the files as your system restarted, that could've caused the issue.
That being said, you should have at least seven .sav.bak files in Documents/Saved Games/Hades

[wet wind]

Nothing other than Steam. I sort of lost hope after 3, considering I tried both the most recent and the oldest. But I will try the rest.

[stray elm]

https://store.steampowered.com/account/remotestorageapp/?appid=1145360
You can also check here to manually view your steam cloud?

[glossy fable]

Yeah quick question: I just got a 10MB update for Hades. Now when I launch from steam and choose (DirectX - Default) it just opens on a frozen black screen

[wet wind]

Should I download both the Save and the V.Save files?

And my latest backup appears to be from yesterday

[stray elm]

I believe the v.sav files are related to future cross-saves, but it wouldn't hurt to grab them as well

[stray elm]

What happens if you choose Vulkan, or 32x?

[glossy fable]

Just tried, same thing

[queen spruce]

So far, I've just got controllers working with Geforce Now through Chrome and Steam Big Picture mode (just the menus)

[stray elm]

Could you go into Documents/Saved Games/Hades , then backup and delete Profile1.sjson?

[queen spruce]

I haven't really tried any other games

[glossy fable]

I could. Do you think it could also have something to do with playing around with the test branch version? (The current version I'm trying to currently run is the regular version)

[stray elm]

That shouldn't matter, no

[wet wind]

The cloud save also appears to be corrupted, but my computers event viewer doesn't show anything happening yesterday that I can think would cause this. I'm not even sure I was playing at that time either. I think I was at the dentist.

[stray elm]

Could you try adding Hades to your Steam library and launching it through there?

[stray elm]

Alright. I'm not sure what could've happened either, unfortunately, and I know know of a way to recover from corrupted save files. How much progress did you lose?

[wet wind]

I had just bought and played the game over the weekend, so I lost 33 hours. Apparently I can get saves online, but that's still really discouraging. I've never experienced this before.

[stray elm]

Yeah. This doesn't happen very frequently, and I'm super sorry about it. You could ask around in #h1-for-new-players or #h1-builds-and-combat if anyone has a save close to where you were in terms of progress?

If you'd like, you could also DM me your save files, and I can take a look through and see if I can find one that works?

[queen spruce]

I tried but it still didn't let me use the controller

Interestingly if I turn off the controller and then go to settings of Hades, it initially shows me keyboard controls but turning on the controller then shows the controller buttons

However it doesn't register them

It detects the controller exists but cannot use it

Note this is the same problem I had with GeForce now's normal Mac OS app

I think it only works through Chrome since Chrome is a M1/Universal app

[stray elm]

Are you using a wired or bluetooth controller?

[queen spruce]

Bluetooth. Also note that Steam prompts me for a controller update but fails on the install

[stray elm]

Could you try this?

[queen spruce]

I actually got it working

I was using a 8bitdo SN30 Pro + controller

it did not work in X-input mode

i.e. Xbox

but it is working in Dual Shock 4 mode

[stray elm]

Ah, nice!

[queen spruce]

Hades runs very well on the new Macbook's

[glossy fable]

@stray elm sorry for the long delay I had a zoom appointment at 7

I deleted the file. No difference. However, I left Hades on the black screen while in my appointment and when I finished it loaded. So it boots, but WAY WAY longer than it did before

My game is on an NVME and before it was instant. Now it's a black screen for like a minute before it boots

[stray elm]

huh
I'd try reinstalling--my first guess is there was some minor corruption slowing down the process

[glossy fable]

..... nevermind still having problems. It freezes randomly again out of nowhere

Yeah I'll try to reinstall the game

Good thing I have speedy internet

I'll ping you if it still has issues

@stray elm re-installed the game + restarted my PC. Still having the same issue. I don't understand what's happening

[stray elm]

it's still just taking a long time to start up, if it even does?

[glossy fable]

Well before it took a really long time to boot + it randomly froze again out of nowhere

It still takes long to boot but it's significantly shorter than before so I guess that's still a plus

[stray elm]

how long is long, out of curiosity?

[glossy fable]

For comparison:
Before the update: No black screen, immediately shown the loading screen (which took like 1 second)
After the update/before reinstalling: Black screen for like 1 - 2 minutes before loading the main menu
After the update/after reinstalling: 10 second black screen, then everything is fine

[stray elm]

Hmm. That's pretty close to what I get, right now I get about 5-6 seconds of black screen

if it doesn't get worse again, and the extra loading time isn't an issue, I probably wouldn't worry about it too much

[wet wind]

Thanks for offering. I will put a zip together. Maybe I was doing something wrong.

[stray elm]

Sure thing! I probably won't be able to get to it right away, but I should have some time between now and the end of the day tomorrow at the latest

[wet wind]

So here's something. I booted Hades up for the first time on my other machine, my old one, and my save appears right as rain there. Assuming it pulled down my cloud saves, it is something other than the profile.sav files causing the problem.

Should I wipe out that entire folder on my current PC and just download my cloud saves?

[stray elm]

I would back it up instead of wiping it, just in case, but yeah that's worth a try

[wet wind]

That seems to have done it. I've backed up that entire folder from my old machine to my Mega. Seems like it must have been some other file responsible.

[stray elm]

Aight! Glad you got it figured out!

[wet wind]

You know, I'm not sure but I think Malwarebytes is responsible for this. I remember the game closing because MB had detected it as ransomware but I guess I had just assumed I played the game successfully after that. Maybe I didn't.

[stray elm]

Ooh, yeah MB is known to cause some issues xD

[upper trellis]

Finally able to play Hades using Proton 5.0-10

[stray elm]

Woohoo!

[upper trellis]

But the screen will become black once I do not focus it (go to other tabs) lol

[stray elm]

You could mess with the full-screen settings maybe

I prefer windowed borderless

[upper trellis]

ahhh maybe

For guys who use intel and arch linux: I recommend this vid: https://www.youtube.com/watch?v=zEhAJMQYSws

I follow his config and made Hades working

[stray elm]

<saves that link to my quick help list>

[glossy fable]

I got a quick question cause I forgot I had a run already started

I think I encountered a visual glitch? I don't know

[stray elm]

what is it?

[glossy fable]

I remember these gauntlets plus the hammer made a flash for the giga special. But I don't remember the flash looking quite like that. Could just be me but is the visual effect normal?

[stray elm]

yeah it shouldn't be that large lol

could you save and quit, then verify file integrity?

(also, out of curiosity, what did you use to make that into a gif?)

[glossy fable]

I tried gif your game but it didn't work

So I used my streaming OBS to record, then trimmed, put it in a converter, select key frames, crop, and thats the end result lmao

It's only like that for the Giga special on the gauntlets + the hammer for the kinetic shot. Doesn't do that for the regular special shot

I just realized another weird aspect of it. This probably has something to due with the run being continued on a new update

But you can notice that despite I have the kinetic shot hammer, you still see the effect of the upper cut

[stray elm]

hmm

yeah I see that, weird

could you report that with if verifying file integrity doesn't fix it?

and include a link to that gif (https://media.discordapp.net/attachments/520430049003044864/783866516914831411/maybe_visual_glitch.gif)

[glossy fable]

sure. Imma kill myself too real quick and start a new run too cause it could also be due to continuing the run from a previous patch on a new one. I'll kill myself in game, quit, verify integrity, then try to get the same scenario

[stray elm]

hmm

actually

you could use "give up"

that would keep the same seed

more likely to get the same hammer

[glossy fable]

I think I actually got it at the beginning too so yeah probably better that way

actually

I think a lot of my lighting effects are broken...

I feel like the big hexagonal shape around the foreground torch seems off as well...

Am I going crazy lmao

[stray elm]

yeah, that seems a bit off

you already tried verifying file integrity?

[glossy fable]

Yup there was no problems. I'm still continuing to see if the charge shot hammer will do the same thing or not

[stray elm]

after you finish that, could you also try the launch options
/DrawBloom=false
and
/DrawBlendMax=8
either separately or together

[glossy fable]

From the steam launch settings right

[stray elm]

that sounds right

[glossy fable]

This one is barely visible from the GIF, but there's very faint hexagons on screen

actually by barely visible I apparently mean not visible at all LMAO

[stray elm]

lol

that being said...

the lighting from Zag looks a bit funky

[glossy fable]

Here's a high res screenshot which is easier to see

It's barely visible but it's on the foreground as if it's in the air. Just to the left of zag there's like a cluster of barely visible hexagons

Not even animated, they're just still

[stray elm]

did the launch options have any effect?

[glossy fable]

Nope

[stray elm]

maybe try /DrawLights=false?

[dim spruce]

@glossy fable what resolution are you playing at and can you also try the 32-bit option from Steam? (assuming you're using the default DirectX one currently)

[glossy fable]

I'm running at 2k (2560x1440 I think is the res?) And I'm currently playing it on the default DirectX setting

2K v-sync off so like 500 fps lol

[dim spruce]

yea try the 32-bit option

[glossy fable]

I'll try right after this run and see if there's any changes

[hard otter]

can i report wonky interactions here? not sure if it qualifies as a bug

[stray elm]

Sure, what's up? And what platform are you on?

[hard otter]

PC, its an interaction between aspect of hera, crush shot and (possibly?) explosive shot

basically the run went fine up until i got explosive shot in elysium, then suddenly all crush shots were missing

it seemed like they were firing at the very outside edge of the explosion, missing most of the smaller sized enemies

idk if that makes sense

[stray elm]

Just to make sure--are you on the most recent patch?

[hard otter]

yes

[stray elm]

Alright. Could you report that in-game with ? Ideally with a screenshot of them missing, but no worries if you don't quite get it--just make sure to describe what's happening

[hard otter]

i recorded a segment where you can clearly see it happening

i can screenshot that and post it

[stray elm]

If you'd like, you could actually upload that recording to something like imgur, and then include a link to that in the bug report

[hard otter]

alright, ill figure something out then

thanks

[stray elm]

Thank you!

[glossy fable]

ooff x32 mode looks rough

[stray elm]

do you still have the launch options set?

[dim spruce]

yea it will look lower rez but are all the mis-sized textures and such fixed?

[glossy fable]

I'd have to try to get the same scenario again. I'll see if I get it this run

So far though this game is unforgiving LMAO. Doesn't give me what I need for the build I try going for, and it doesn't give me what I need to see if the visual effects are still bugged

Wow I just ran into another unrelated bug. But I have no idea if this has to do with me running in x32 mode

Those pot enemies in Tartarus that throw out mines? Sometimes they randomly disappear in midair. Just happened twice to me now

[stray elm]

does it happen while you're attacking them?

[glossy fable]

I think so? I see the mine in the air and I think it disappeared when I hit them

I'm thinking it's still technically interrupting their animation if I understand right

[stray elm]

Yeah, that's been my guess as well

[glossy fable]

@dim spruce sorry for the ping but is there any other differences with x32 mode? Like certain dialogue having no Voice?

If not, then Zeus randomly had no voice when picking up his boon

[stray elm]

But dialogue still showed up on-screen?

[glossy fable]

Showed up on screen, no voice for the dialogue

[dim spruce]

no, it should be the same -- it sounds like your game asset files are corrupted. but we can check if the low rez assets don't have the same issues as the high-rez assets to compare

verifying the files as @stray elm already suggested usually clears that up, not sure if you tried a full re-install yet

[glossy fable]

I did

Full re-install + verified integrity of cache

[stray elm]

@glossy fable are both Steam and Hades on your NVME, or just Hades?

[glossy fable]

My OS (windows 10), Steam main directory, and Hades is installed on my NVME. Of course I have steam libraries on my other hard drives aswell

WD Black NVME 750 500GB to be exact (won it in a raffle at Dreamhack MTL 2019)

[stray elm]

hmm...how about your Documents folder?

[glossy fable]

Also on my NVME

[stray elm]

alright, so that's probably not it

[glossy fable]

Don't really understand what's going on either lmao. I played the previous patch perfectly fine. I've even played the test branch version (which I assume is what this patch was made off of) was perfectly fine. Now I'm having the issues

Shouldn't be my rig either;
MSI GTX 1070
Intel I7 9700k
16GB DDR4 RAM
OS Windows 10

[dim spruce]

if you have any anti-virus software i'd also check that if it's disabled or Hades is whitelisted -- that can mess with files too

you could also try installing the game on another drive

[glossy fable]

Only anti-virus I have installed is the one I can't get rid of; windows bit defender

[stray elm]

do you have controlled folder access enabled?

[glossy fable]

Controlled folder access?

No it's disabled

Just searched it up lol

@stray elm FINALLY got it again. To confirm: Kinetic launcher w/ Aspect of Demeter for the fists = The gif I showed earlier. The upper-cut particle effects still there too

Alright made a report with

[hot sequoia]

Hi I don't have the contractor upgrade for the sundial, imported for the west hall. I've upgraded everything else possible already with regards to the switch version.

I'm aware there are 2 themes and the good riddance song for the switch version. Is this also a known bug?

[stray elm]

I believe there is a dialogue event with Hades that needs to happen first, where he mentions something about the time. Do you recall if that's happened?

[hot sequoia]

I don't remember anymore haha. I've clocked in something like 190hours already. But it seems I'm not the only one experiencing this. There's a small thread on Reddit too. I'm not sure if anyone with the switch version has managed to find this.

And I've got just shy of 200 escape attempts. Seems a bit long unless there's a way to specifically trigger this musing from Hades.

[stray elm]

Yeah, I imagine it would've popped up by now. Most likely, this is one of the bugs that's been fixed on PC but hasn't made it to the Switch yet, unfortunately.

[hot sequoia]

Fingers crossed for a patch soon then. The completionist in me is screaming. Meanwhile guess I'll slowly climb my way to heat 32

[sharp narwhal]

It has indeed been fixed on PC/Mac, fix to come with the next Switch patch

[hot sequoia]

Any idea when will that be by any chance?

[sharp narwhal]

No ETA, sorry - appreciate your patience in the meantime

[hot sequoia]

Alright. Just trying my luck.

Thanks.

[hot sequoia]

Another bug maybe? After earning that 5000 gems T.T

[stray elm]

That's just because of how many boons you had, there isn't really anywhere else for the panel to go

[hot sequoia]

oh woops ahhaha. alright thanks!

[stray elm]

No worries!

[candid tundra]

hi, i couldn't access my save file so i followed the steps listed in the game but it didn't work. is it because my computer read it as spss or?

[stray elm]

@candid tundra what's the specific error you got?

[candid tundra]

warning: corrupt save data! or something ilke that

[stray elm]

Aight. There should be a way to turn on file extensions for all files, might want to look for that. It's pretty late for me, so I'm a bit too tired to help, sorry. If you'd like, you could DM me a screenshot of that entire folder and I can give you a suggestion when I get up?

[candid tundra]

ok, thank you so much!

[pine talon]

@candid tundra Option to turn on file extensions. The file extension should be .sav. If the saves got corrupted then you can rename the profile specfic .bak files to .sav and see if that helps

[candid tundra]

I followed the steps and it didn't work, not sure if I did it right though

[mighty quail]

Is there any ETA on that Epic launcher version update?

[pine talon]

@candid tundra You can DM me a zip with your save folder and I can fix it on my end and send it back

[crude acorn]

it was updated ~12 hours ago

[mighty quail]

@crude acorn Ha! Strange! I didn't see nothing being downloaded at the Epic Client. WIll give it a restart. Thanks!

[candid tundra]

i'll try!

[silent geode]

Is there any channel I can suggest a feature to be added?

[faint jewel]

@silent geode A feedback server has been closed a while ago and Hades is considered finished at this point. However, There is a discussion channel you can use for that purpose, I guess.

[silent geode]

ok

does that mean there will not be any new contents?

or just for this year?

[faint jewel]

There's no info about that. We'll just have to wait and see :)

[grizzled haven]

Hades was making me very happy... And I can't play because save files corrupted... Did the whole process to fix it by renaming the .sav files but doesn't work. Wrote an email and waiting... I'm very sad this morning

[crude acorn]

can you zip up your Documents\Saved Games\Hades folder end send it to me?

[grizzled haven]

Certainly. Doing that right now

[fallow cradle]

guys. anyone find the game abit buggy after the latest patch?
i can't aim now.. it seems like it was in target locked and the cursor is also gone till i click on something

[stray elm]

Could you try setting the launch option /UseMouse=true ?

[stray elm]

Did you get it, or should I take a look when I get the chance?

[torpid coral]

Not sure if this is the right channel to ask but

What's the difference between the different steam versions(DirectX, Vulkan, 32-bit)

[stray elm]

DirectX and Vulkan are two different modes of processing graphics
32 bit refers to a version of Hades that uses less memory
Vulkan may work better on some setups, DirectX will work better on others

@torpid coral

[torpid coral]

Ah sorry, didn't see that

[stray elm]

No worries!

It's not actually listed anywhere

I just had it copied as a quote lol

[torpid coral]

Ah ok lol

[plush wolf]

Can i "migrate" mi saves from epic to Steam? and if ii do, do i get the Steam Achievements?

[flint compass]

saves for steam and epic are located in the same place so iirc they will work with steam automatically, and the achievements will pop once you load your save

[stray elm]

Though—only narrative achievements

Other things (such as the Hermes keepsake achievement) you would need to re-do

@plush wolf Hopefully that helps

[plush wolf]

i see, thanks

[frosty tiger]

any reason why steam keeps uninstalling hades w/o my input? ive redownloaded it like 3 times now lmao

this only happens w hades

[eager shard]

I appear to have found a possible bug in the Switch version of the game - in Elysium and once in Styx, Zag has frozen in certain poses after combat ends but before the rewards can be claimed and then appears to float around the chamber and cannot interact with anything. I can untrigger the pose by pressing dash, but it happened in three separate chambers on two separate weapons. Have video and can provide if needed.

[stray elm]

I would suggest fully uninstalling and then reinstalling manually. This is most likely because Steam can't recognize some of the files for some reason, and a full reinstall of Hades should fix that

[stray elm]

This should be fixed with the next Switch patch. Thank you for reporting though!

[frosty tiger]

i'll try that

[rain spindle]

Is there anyway to prevent Audio Mute on Window Focus Loss? I'd like to keep the audio on when I'm tabbed out.

I don't see anything in settings, but if there is an .ini file or the like that I can edit, it would be a huge improvement.

[eager shard]

Thanks for the heads up!

[stray elm]

There is a launch option you can set, though note that this will prevent the entire game from pausing, not just the audio
/RequireFocusToUpdate=false

[rain spindle]

awesome! thank you so much

@stray elm just tested it - it works PERFECTLY. this will make recording and streaming the game much more seamless.

[stray elm]

Sure thing! Best of luck

[hazy wind]

Hey there, since last patch from today (Epic), it seems my game has very few audio left ? mainly just the dash and a few of the environments. No dialogues, and no attack sounds...
Of course the audio option looks ok, and i tried re-launching the game !

[stray elm]

Could you try verifying file integrity?

On Epic Games Store:
· Locate Hades in your Library
· Click the three-dots symbol near the game title, and select 'Verify'

@crude acorn I've got a couple people reporting controller issues after the update, specifically with Xbox controllers on Big Sur. Steam recognizes it, but Hades does not. With a couple launch options, they can get D-Pad input to work, but all buttons register as "up."

For reference:
https://steamcommunity.com/app/1145360/discussions/1/2965021152077041840/

[hazy wind]

seem to be working for me ! thank !

[stray elm]

Sure thing!

[torpid coral]

My save files won't stay deleted

[faint jewel]

@torpid coral The way saves work is they only can get overwritten, rather than deleted.

[stray elm]

That's an intended feature to prevent accidental deletion--if you want to fully delete a save file, you can do so by deleting the file in Documents/Saved Games/Hades

[torpid coral]

Alright, thank you

I deleted all the files in there, but when I booted the game up, the saves were still there

[stray elm]

Steam?

[torpid coral]

Yep

[stray elm]

Do you use the Steam Cloud?

[torpid coral]

Yes

[stray elm]

Then when you start up the game, Steam pulls your saves from the Cloud as well. Are you trying to just delete an extra save file, or start a new save?

[torpid coral]

Wipe all my saves, have 3 empty saves, and one save I'm playing on

[stray elm]

Alright. You can access your Steam Cloud directly here: https://store.steampowered.com/account/remotestorageapp/?appid=1145360

[torpid coral]

Ah, thank you

How do I delete the files in there

[stray elm]

...that's a good question. Not sure

This is a pretty long post, but might be helpful:
https://gaming.stackexchange.com/questions/102694/is-there-a-quick-way-to-delete-saves-off-of-the-steam-cloud

If you don't care about having the Steam Cloud backup, you could also turn that off for Hades

[upper loom]

For Hades, if you delete the files from Documents/Saved Games/Hades while the game is open on Steam, it'll recognize you don't want them anymore and remove them from the cloud

(after you close the client)

[stray elm]

@torpid coral Could try that 👆

[torpid coral]

Ah I see

I'll try that

It worked, much thanks

[bleak mantle]

Is it here that i can search for help about corrupted files ?

please, help

[stray elm]

Hello!

Yes!

There are some steps at the end of #h1-tech-fixes about renaming files--have you already tried those?

[bleak mantle]

Hello kind person, i tried the metod that i have to rename some file in my saves folder

[stray elm]

Did you try with the .sav.bak files?

[bleak mantle]

`yes

[stray elm]

There should be 7, have you tried with each of them?

[bleak mantle]

i have tried 2 of then, did not know there was so much files. I will try the other ones now

[stray elm]

It should look something like this

[bleak mantle]

hm, which name should i set ? Profile1.sav?

[stray elm]

You want to take your existing Profile1.sav and rename or move it (easiest way is to just rename it to Profile1_old.sav)

Then, starting with Profile1.sav.bak1, rename them to Profile1.sav and check in-game. If that one doesn't work, rename back to Profile1.sav.bak1 and then try with .bak2, etc.

Ideally, you should only need to check one or two before you find one that isn't corrupted

[bleak mantle]

windows is alerting me about some risk involving changing the file name and losing their functionality, should i ignore this?

[stray elm]

Yup, you can ignore that

[bleak mantle]

nice, so i was doing the right thing

i have lost my steam cloud save file either?

[stray elm]

They might be corrupted, might not. If this doesn't work, we can check them using this link: https://store.steampowered.com/account/remotestorageapp/?appid=1145360

[bleak mantle]

and there is a way to just download the not corrupeted file ?

there is

[stray elm]

We'd have to check each file to see if they're corrupted, there isn't a way to look at that without opening the game

[bleak mantle]

almost done

yup, all of them did not work

[stray elm]

dang, alright. Could you check the ones from Steam as well?

[bleak mantle]

what i'm suppose to do? download all of them and replace the old files with the new ones in the folder?

[stray elm]

what files do you see on Steam?

[bleak mantle]

these are the files from my steam cloud

this is my hades folder

[stray elm]

I'd start with just Profile1.sav from the steam cloud, should be the first one

[bleak mantle]

i am almost at the epilogue, 84 hours played. PLEASE BOYO LETS MAKE THIS WORK FOR GODS SAKE

going to try that

[hollow swallow]

Less yakkin' more smackin', boyo!

[stray elm]

if it ends up not working, you can get a save from someone else :3 In terms of story, I'm pretty close to the epilogue as well, though I have much more actual gameplay

But it would be much nicer if it does work

[bleak mantle]

thanks dude 😂

😢

[stray elm]

alright..if you'd like, you could also send me a zip of your save files and I can give it a try?

[bleak mantle]

so can i just send all those steam cloud saves files at the folder ? all of them at once? itsn that better ?

[stray elm]

alright--I probably won't be able to look through them right away, but I'll let you know when I do 👍

[bleak mantle]

its ok friend, i aprecciate the help, seriously thank you.

[stray elm]

Sure thing! Thank you for your patience

[bleak mantle]

i can say the same

[slender brook]

I JUST LOST 40 RUNS WORTH OF PROGRESS

NONONONONO

[stray elm]

Heyo--let's see if I can help

What happened?

[slender brook]

So basically I had my main file on one PC and I went to open it on my secondary PC which about a week ago I had started a run on and realized that it was my old progress so I opened my main file and my progress had been reset to the old file

I'm really sad rn since I had finished the game on that main file but now it's gone 😭

[stray elm]

Alright--in Documents/Saved Games/Hades, you should have several files labed Profile1.sav.bak#. There are some steps at the end of #h1-tech-fixes about recovering your progress--I'd take a look at those

[slender brook]

small brain doesnt understand this uhhhh ok?

That would be on my main file correct?

I'm sorry I have a really small brain

[stray elm]

Yeah, with your main file--I'd save a backup of the folders on both PCs first, just in case

· Navigate to \Documents\Saved Games\Hades
· (Assuming you're using Save Slot 1):
· Move Profile1.sav into a backup folder
· Sort by 'Date modified' to locate your most recent save matching one of these names: Profile1_Temp.sav, Profile1_Temp.sav.bak, or Profile1.sav.bak#
· Rename that file to Profile1.sav
· Then open the Play menu in-game and look for the save

[slender brook]

Ight

I think I got it?

does the game being on test branch interfere with this prosess?

[stray elm]

Shouldn't, no

right now, the test branch is identical to the main branch

[slender brook]

ok i cant seem to fix it sadly 😢

ima try 2 more time and if it doesnt work ima go cri irl

[stray elm]

If you'd like, you could also send me the folders from both PCs, zipped separately, and I could take a look

[slender brook]

i really just need to fix my main one

the file im looking for has some where past 100 runs and the one im trying to get rid of has about 80

may i send it here or do i dm it to you?

If some of the file names are screwy that's likely my fault since I might have messed something up

[stray elm]

DM, preferably, that's easier to track

[slender brook]

Ight

One sec leme zip it

[hollow patio]

Hey so uh... I had a save file go kaput

Im not sure what happened but a 50 some-odd attempt save just dissapeared

and for some reason it looks like it went back to a version of the save with much less invested

[stray elm]

Heyo. What platform are you on?

[hollow patio]

pc

[stray elm]

Alright. There are some steps at the end of #h1-tech-fixes , have you looked there?

[hollow patio]

looking now

That appears to have fixed it

thank you

[stray elm]

Sweet!

Sure thing

[hollow patio]

hehe, the last good save was not at an opportune moment

[stray elm]

oof xD

[inland frost]

Anyone notice audio issues on the switch? All of a sudden things sound muffled.

[stray elm]

I'd check your in-game audio settings

[inland frost]

Thanks, just checked. It’s all on default, and adjusting the sliders don’t seem to fix the issue. I mainly notice it in the music. The levels or layers sound off. Very strange.

[stray elm]

Alright...did you just update your Switch? It's possible something got changed with that

[smoky belfry]

Hello I have a question supergiant anounce when crossplatform save on switch release ?? I don't find this information anywhere

[stray elm]

There is currently no official date for cross-platform saves, unfortunately. However, the devs are actively working on it

[digital plank]

33 hours in. Playing through Steam. Updated game to new patch. Mid game it says It's not saving. Closed game, verified files. Loaded game...All my save data is gone. I can't find any "saved "data in the Hades folder...Please don't tell me I've lost 33 hours of gameplay because of a patch...

[pseudo snow]

Hey guys latest patch got me into v1.37051. Is that slightly newer than v1.37033?

[pine talon]

Yes, 37051 is the latest version

[pseudo snow]

Thank you~

[pine talon]

Sorry to hear that! Have you tried the steps in #h1-tech-fixes ? Try them out and see if any of those help

You want to check if they are still in steam cloud, you can recover from there. Although the game should automatically do that, maybe some steam settings are preventing it. https://store.steampowered.com/account/remotestorage

[digital plank]

so far renaming a saved file in the folder, and downloading the steam cloud save have not worked. I will keep trying

It gives me a corrupt save data message...then tells me to do the same thing

[pine talon]

Can you DM me your Saved Games/Hades/ folder? I can take a look on my end

This looks like your save?

[inland frost]

ah, yes there was a recent firmware update for the Switch. It sounds like you're underwater haha.

[inland frost]

it seems like specific audio layers/channels are missing all of a sudden. like in tartarus I don't hear any guitar at all until the boss rooms. I know it builds up over the course of the level, but all I hear are the drum beats and background sounds until the full track kicks in in the boss room. I'm going to remove and re-download the game and see if that helps.

[gleaming harness]

I was in the middle of a run and picking out a boon on floor 3 when the game froze on me, so I alt tabbed and tabbed back in and now its just a black screen. Anyway to fix this or salvage the run or do I gotta close it and start over?

[stray elm]

There are steps at the end of #h1-tech-fixes to recover your progress from mid-run, so it's safe to close to the game

[gleaming harness]

Awesome, ty!

[stray elm]

Sure thing! Let me know if you need any help with it ^.^

[gleaming harness]

Alright so just to make sure, which of these (because I think it listed a couple) do I change the name for to salvage the run?

its profile1_temp.sav, right?

[stray elm]

You want to rename Profile1.sav to be Profile1_old.sav, and then Profile1_temp.sav to be Profile1.sav

(or just move the existing Profile1.sav to a different folder)

[gleaming harness]

awesome, you're a lifesaver!

[stray elm]

Sure thing

[cyan night]

hello

i think my game crashed

is just this

[stray elm]

@cyan night It's safe to close the game. It autosaves every room, though you may need to use the steps towards the end of #h1-tech-fixes to recover your run progress

[cyan night]

this happened when i died

[stray elm]

Alright. Same thing should still work though

[cyan night]

the game doesnt want to close

[stray elm]

You may need to force it to, alt+f4 or the Task Manager

[cyan night]

did it

thanks

[stray elm]

Sure thing!

[cyan night]

if i lose my save files i have a copy

Always do a copy of your save files kids

and remember to update it when you make a lot of progress

uuuuuuuh

the screen is black again

[stray elm]

Aight. Go into Documents/Saved Games/Hades, then backup and delete Profile1.sjson

[remote harness]

Sorry, quick question: If I had the conversation with Ares about his prophecy before getting to the locked heart - when will the locked heart unlock?

[stray elm]

There will be another conversation about it

[remote harness]

Okay, cool

[stray elm]

Once you complete the Prophecy and get to the last heart

[remote harness]

Just checking I didn't get locked out of that somehow

[cyan night]

this one?

[stray elm]

Yup!

[cyan night]

i deleted it

i empty the trash?

[stray elm]

Shouldn't need to

[cyan night]

ok

i close the game and start it again

?

[stray elm]

Yup

[cyan night]

@stray elm uuuuuh

it doesnt works

now the game started

but when i choosed the game file it goes black

[stray elm]

Alright. Could you do this:

· Navigate to \Documents\Saved Games\Hades
· Move Profile1.sav into a backup folder
· Rename Profile1_Temp.sav to Profile1.sav
· Then open the Play menu in-game and look for the save

[cyan night]

uuuuuuh

this is confusing but i will try

[stray elm]

hmm

I can rewrite in...that looks like Spanish?

[cyan night]

no

its okay

its not because of the language

is just me

there is no profile1.sav

[stray elm]

ah--Profile1, in your case (it's not showing the file extension)

on the right side it'll say Archivo SAV

[cyan night]

this one?

[stray elm]

yup

[cyan night]

ok

i put it in another folder?

[stray elm]

yup

doesn't matter where, we just need it out of the way

[cyan night]

did it

now?

[stray elm]

now take Profile1_temp and rename to Profile1

[cyan night]

this one?

[stray elm]

yup!

[cyan night]

so

like this?

[stray elm]

yup! and now when you start up, hopefully it won't be a black screen

[cyan night]

it fixed

thanks

[stray elm]

awesome! Happy to help

[cyan night]

AAAAAAAAAAAAAAAAAAAAH

I think the problem might be me dying after the boss with magma

@stray elm

[stray elm]

That shouldn't be a problem, did it just happen again though?

[cyan night]

yep

i start, im after defeting the second boss and i kill myself with the magma

[stray elm]

and then black screen after dying?

[cyan night]

yes

after the god mode screen

[stray elm]

Alright. Can you do two things (other than recovering your save again, of course :P):

Can you submit a bug report in-game with , describing that?

And can you try verifying file integrity?

On Steam:
· Right-click on Hades in your Steam Library
· Select 'Properties...', then select the 'Local Files' tab
· Select 'Verify Integrity of Game Files...'

[cyan night]

i press f10 and nothing

[stray elm]

still on the black screen?

[cyan night]

yes

[stray elm]

You might need to recover your save first, and then

[cyan night]

recover?

[stray elm]

What we just did, renaming the files

or does it start back up okay?

[cyan night]

if you want we can be on a call i show you

[stray elm]

don't have time, unfortunately, I've got something in a minute

[opal apex]

hi@stray elm

[stray elm]

Hello!

[worldly vine]

I'm getting this weird bug where my flood shot isn't working anymore

It just looks like my character becoming sturdy instead

[stray elm]

Could you send a screenshot of your boon menu?

[opal apex]

my hades game save is corrupted

[stray elm]

click on the 4th boon down, in the 3rd column

[worldly vine]

oh I guess I just never knew what it became

ty im dummyhead

first time unlocking it anyway

I was so confused

[stray elm]

alright, let's try this:

rename Profile1.sav to Profile1_old.sav, and Profile1.sav.bak to Profile1.sav

[stray elm]

no worries ^.^ Good luck!

[opal apex]

(2)

name same

delete?

[stray elm]

no, just undo renaming them. If you'd like, you could zip up the folder and send it to me, and I can take a look through

[opal apex]

wow Thanks a lot a lot

@stray elm Your so genius

[stray elm]

Sure thing!

[tawdry bloom]

guys my city suffers from a blackout while i was playing the game and my save file gets corrupted, i was trying the solutions inside the game to fix it but it didn't work, can anyone help me?

[stray elm]

Yup! You were mid-run when this happened?

[tawdry bloom]

yep

[stray elm]

Okay--you might not be able to recover that run, but we can try this--are you on Mac or PC?

[tawdry bloom]

PC

[stray elm]

Aight. Close Hades if you haven't already

Go to Documents/Saved Games/Hades and rename Profile1_temp.sav to Profile1_temp_old.sav, then start the game back up

[tawdry bloom]

ok i will try it

didn't work

it's not showing when my last game was

this is my original folder that i made the backup

[stray elm]

alright. Could you rename Profile1.sav to be Profile1_old.sav, and rename Profile1.sav.bak to be Profile1.sav?

You can also undo renaming Profile1_temp.sav, since that didn't work

[tawdry bloom]

continues the same way, didn't recovery, i don't know why isn't working

[stray elm]

it could be that a couple of the backups were corrupted, that's why there are several. Undo renaming Profile1.sav.bak, and try Profile1.sav.bak5

[tawdry bloom]

ok i will try

yeah, the same thing, do you want i try with every backup?

[stray elm]

Could you send me an updated screenshot real quick first?

[stray elm]

cool, just wanted to check. Yeah, I'd go through the rest of the backups

[tawdry bloom]

ok

nope, every file gets me the same result

guess every file is corrupted?

[stray elm]

If you'd like, you could zip them up and DM them to me, and I can take a look through

[tawdry bloom]

ok, i will try that, just a second

send it

[wispy pagoda]

Hello! I have black bars but I'm at full screen resolution. It's the first time (v1.37086)

[stray elm]

what resolution is your monitor?

[wispy pagoda]

2880x1800 (macbook pro retina)

[stray elm]

Alright. Could you try setting the launch option /x=2880 /y=1800 ?

[wispy pagoda]

How can I do that?

[stray elm]

Steam or Epic?

[wispy pagoda]

Epic

[stray elm]

· Select 'Settings'
· Scroll down to Hades under 'Manage Games' and select it
· Select 'Additional Command Line Arguments'

[wispy pagoda]

did it but bars are still there

[stray elm]

Did you exit and relaunch the game?

[wispy pagoda]

Yep

[stray elm]

Alright. Could you send a screenshot of your in-game display settings?

[wispy pagoda]

there it is

[stray elm]

Try also selecting Sans Bordures

[wispy pagoda]

Still the same (i exit and relaunch the game also)

[stray elm]

Hmm...what happens if you turn off fullscreen?

[wispy pagoda]

No visual change at all

[stray elm]

weird. Have you played before, or are you just starting out?

[wispy pagoda]

4 days 18min and 12s 🙂

that was just after this 37086 patch

[stray elm]

Alright. Could you try verifying file integrity, and if that doesn't work, try backing up and then deleting Profile1.sjson?

Verifying:
· Locate Hades in your Library
· Click the three-dots symbol near the game title, and select 'Verify'

.sjson file:
Use Finder’s Go > Go To Folder menu and navigate to ~/Library/Application Support/Supergiant Games/Hades

[wispy pagoda]

Just launched the verification

Nothing better after verification.
How can I back up?

[stray elm]

Just save a copy in another folder, or you could rename the file

[wispy pagoda]

Also I said Macbook Pro but running Shadow so my game is on a Windows machine

[stray elm]

Ah, okay--then look in Documents/Saved Games/Hades

[wispy pagoda]

Profile1.sjson deleted, relaunch the game and still those "am I at the theather?" bars

[stray elm]

Drat. And this is just in-game?

[wispy pagoda]

No in the menu too

[dim spruce]

hey @wispy pagoda the game's hand-drawn art can only be correctly displayed at 16:9 resolution. it sounds like your Macbook has a 16:10 display, so the black bars are expected

if the game was filling the full screen before it is likely it was being stretched or cut off in some way

[wispy pagoda]

Oh okay, so I played the game wrong. Too bad, I'll have to do it again 🙂

Nothing was off by the way

Oh wait, I checked a previous screenshot (like a week ago) and… black bars are here

I'm so sorry for your time

Wow, that's so weird. Anyway, thanks a lot for your help, and now I will see my doctor 🙂

[stray elm]

No worries! Hope it goes well

[wispy pagoda]

🙂 actually I played the game yesterday on a 16:9 screen so it's clearly because of that

[rigid arrow]

my game wont save how and i supposed to fix that

[stray elm]

There are some things to try in #h1-tech-fixes , have you looked there?

[vale scroll]

So, I've been playing the game on Switch and I noticed a number of character models are a little blurry and almost staticky, like there's a filter of television fuzz over them. This is most notable on the Hydra head, the Louts, and Hades, but it looks like Zagreus has the same issue on a smaller scale. Is my TV screwed or is this a known issue?

[stray elm]

I believe this is a known issue-- @sharp narwhal , do you know if this is something that will be fixed when the patch for the Switch goes out, or is this something they can fix by redownloading the game?

[vale scroll]

already redownloaded the game, lol. I was trying to transfer some files to sd card

[sharp narwhal]

"Known issue" is maybe not the right term so much as "known limitation" - switch is locked to 720p, and some character model animations are more compressed than others to keep things running smoothly

[stray elm]

Ahh, I didn't know about that either

[sharp narwhal]

the price for 60 fps 😅

[vale scroll]

lol I kinda wish a game with such a distinct artstyle didnt have to sacrifice said artstyle for frames

especially on a platform with no refunds

are you sure it's 720p? the backgrounds arent blurry at all. Neither are some of the particle effects.

[sharp narwhal]

Let me double check but I'm pretty sure it is

It may only be some of the packages too

Yeah, 720p

[vale scroll]

ugh sucks to be me

might shell out for the pc version then. The game still runs like butter

[primal horizon]

Is this where I should go to report a glitch?

I’ve encountered something odd, not gamebreaking just weird

There appears to be a phantom dusa in the house of hades and I dont quite know what to think

She’ll just occasionally appear and disappear in that same spot

If I get any closer she vanishes as well

[bleak tundra]

My gem counter just flew away while I was in my bedroom on switch (right after I started playing the lyre). Is that a hidden thing or a bug?

[stray elm]

That's a known bug, thanks for reporting though!

[stray elm]

What platform are you on?

[primal horizon]

Switch

[bleak tundra]

For a second I was really excited I had finally mastered the lyre enough to get my gems to dance 🙃

[stray elm]

Alright. I believe that will be fixed with the next patch for the Switch, thanks for reporting!

[primal horizon]

Thank you for replying! It’s good to see such quick feedback

[desert gull]

hi I haven't palyed hades in the recent month and after the update my frame rate is at 36

usually it is at least a 60

is there any ways to fix that?

I don't have any other application running in the background

[stray elm]

There are some things to try in #h1-tech-fixes , have you looked there?

[spice raven]

Hey, I'm getting crush over and over again when I try to open the game. I updated my software and graphic card, and tried to open the game as administrator but I'm facing with the same "Bug Reporter" screen, what should I do?

[faint jewel]

@spice raven Hi, could you share a screenshot here of that bug reporter window please, so we can have a look?

Also, have you tried all the steps listed here? #h1-tech-fixes message

Sorry, I mean in section If You're Having Issues Launching the Game, or See a Black Screen

[spice raven]

I tried almost all of them but, I never tried reinstaling the game, let me try it

[spice raven]

I can see the main menu of the game but, about 10 seconds after launching the game; it crushes

[stray elm]

What platform are you on? Mac vs PC, Steam vs Epic?

[crude acorn]

when you get a bug reporter popup, could you add your Discord name to it and send it and we can take a look?

[spice raven]

somehow, I can play now. After reinstalling the game, the bug has disappeared. Thank you a lot for your effort ❤️ @stray elm @crude acorn @faint jewel

[ripe veldt]

Almost 90 hours, probably 3 dozen complete clears or so, Achilles has shut down to only giving one liners and still don’t have GY aspect unlocked and therefore zero hidden aspects unlocked. Some goofy stuff going on with these conversations still

[faint jewel]

Just to make sure - have you fulfilled those requirements:

Purchase the Fated List of Minor Prophecies from the House Contractor
Reach the final boss (defeating the boss is not required)
Invest Titan Blood into 5 separate non-Zagreus aspects
Talk to Achilles (with any weapon equipped) until he gives you the waking-phrase

[ripe veldt]

Absolutely all of those, except that Achilles will not give any waking phrase and only gives one liners because the rest of the story progression has been completed, including all people able to be released from their underworld contracts. There's nothing going on event wise after any run anymore. Not even than.

[faint jewel]

You also need to have Bow, Spear or Shield unlocked, which I ofc assume you have already...

I'd try to talk to Achilles with Chiron Aspect equipped and Achilles Aspect of the Spear as well

[ripe veldt]

Yes were talking about a save that has progressed completely through the epilogue and has just been doing runs over and over to unlock the hidden aspects because there's nothing else to unlock in the save.

[limber gale]

I'm on macOS, and Hades doesn't seem to be using the discrete graphics card like it should.

That is, my computer has both integrated and discrete graphics, and Hades uses integrated unless discrete is forced on.

And it runs substantially better with discrete graphics.

Is that normal?

[stray elm]

I imagine it just depends on the card

[limber gale]

How so?

[stray elm]

Could you submit a bug report in-game with and include your discord tag?

[stray elm]

I don't know how Macs handle multiple graphics cards, but I think that as long as it's running well, it shouldn't be an issue. It could just be that that card works better

[limber gale]

As far as I know, every Mac with discrete graphics also has integrated graphics for the purpose of energy efficiency. I think programs have to request the more powerful graphics.

I'm 90% sure Bastion, Transistor, and Pyre did.

[stray elm]

Used which?

[limber gale]

Discrete.

I just launched them to check, they do

Hades doesn't, and that is very weird

[stray elm]

Huh. But Hades still runs better on Discrete, just doesn't pick it automatically?

[limber gale]

Yep

I think everyone with a Mac has been having their performance handicapped for no apparent reason

[stray elm]

That is a bit odd. @crude acorn , do you have any ideas?

On a Mac with 2 graphics cards (integrated and discrete), previous games automatically used Discrete (which runs better), but Hades is defaulting to Integrated (see their reply below)

[limber gale]

When I say "force discrete", by the way, I mean you have to disable "Automatic graphics switching" in System Preferences. So that basically forces everything to use discrete, not Hades specifically.

[stray elm]

Ooh, and that could be an issue

[limber gale]

You can see what is requesting discrete graphics in Activity Monitor.

Etc.

I've got two more issues, neither of which I was planning to mention here.

1. F10 doesn't seem to be pulling up a bug reporter.
2. Hades doesn't let my MacBook Pro use more than half the resolution. It caps the in-game options at 1440x900, rather than the display's 2880x1800. I had to modify the settings file outside the game to make it run at full resolution.