🔌technical-help

[bitter ravine]

omg its not kb but MB what a day

[uneven halo]

can anyone help me here, I'm playing at Asia Server but I can't find the Asias server, just the america and europe that shows up

[bitter ravine]

wrong game client

[uneven halo]

I reinstalled the game

[uneven halo]

oh can you like show me which is the right one?

[bitter ravine]

honkai impact 3rd is for na

[uneven halo]

which is for the Asia?

[bitter ravine]

Honkai Impact 3 is SEA
Honkai Impact 3rd is Global

[uneven halo]

Alright Alright so I gotta delete and download again?

[worldly cipher]

[bitter ravine]

u can use better hi3 to change to sea iirc right?

[worldly cipher]

I haven't use the other launchers but Iirc it can

[uneven halo]

how

[worldly cipher]

Check 1st pin

You can choose between the 2 pick what you like

[uneven halo]

tysm!

got it thanks

shat myself for a second thinking I lost all my data

[bitter ravine]

so can u change to sea?

[uneven halo]

imma go check

ill just redownload everything

[foggy drum]

Can helio p22 run honkai?

[bitter ravine]

with a small reserch u can but full low resolution

u can see this as the parameter

[hot current]

Another one got baited by global server

[rocky wharf]

Hey so, I'm trying to play Honkai 3rd on my PC, but I keep getting some weird stuttering after awhile while playing, it's especially noticeable (and affects my gameplay negatively) when in combat.

Specs:

• Processor Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz 3.60 GHz
• Installed RAM 32.0 GB
• RTX 3080 Ti

I've moved Hi3 to my SSD, and changed the page filing system to no limit. Allowed it through firewalls, etc..

[cosmic lion]

No you can't, P22 mostly have power VR GPUs, and those are incompatible with Honkai.
You can still run the game, but you will find many graphical issues, like on part 2 maps missing walls and floors
You can find on this pin the recommended specs of the game #🔌technical-help message

[cosmic lion]

Where do you get those problems? (Only or ER/Chapter #/.../or just randomly in every mode)
And what settings are you using in the game?

[foggy drum]

Guess I'll stick on using clouds

[rocky wharf]

Randomly in every mode (Mostly during combat). Settings are set to "Quality"

• 1600x900 Window
• 60 fps
• Everything set to High (Lighting is Ultra)

[cosmic lion]

I don't recommend you using any, hi3 is not officially available on any cloud service, so you can get ban

[rocky wharf]

Additionally, my controller starts to have input delay. (I wonder if it somehow has something to do with my bluetooth connection. Testing)

[cosmic lion]

can you pls send this info

Playing on PC client? Need help? Help us help you! ʕ̢̣̣·͡˔·ོɁ̡̣̣

To find out your PC specs, follow these instructions:
1. Press Windows + R, input dxdiag.
2. Please attach screenshots of the System and Display tabs (+ Render tab if present).```
and just in case test the game on the lowest settings and see if you have those issues with those settings too

[rocky wharf]

Weirdly, I plugged in my controller and the stuttering stopped.

[rocky wharf]

I'll send through the details if I encounter the issue again

[haughty crypt]

how long it takes to wait for cs feedback?

[bitter ravine]

on average its 1-3 days

[haughty crypt]

its ID cs staff still exist?

cause im contacting ID cs not ENG cs

[bitter ravine]

there is diff CS per country?

[haughty crypt]

yes?

[bitter ravine]

hmm i just know that actualy

lets wait for the pros

[haughty crypt]

you can saw it at #how-to-contact-cs

Global
EN: [e-mail]
DE: [e-mail]
FR: [e-mail]
SEA
EN: [e-mail]
CN: [e-mail]
TH: [e-mail]
VN: [e-mail]
ID: [e-mail]

[bitter ravine]

oh yeah smh,i never contact cs soo i just know this

good to know

[haughty crypt]

@heady dome is ID CS staff still exist?

[lunar gust]

yes

[paper storm]

has this already updated to the newest ver?

for tmr

[odd wedge]

Yes, it's v7.5 boiii

[paper storm]

iaght

[soft obsidian]

Asking,my Langqiu chest already 2 map bugged with last chest . That tower thing still exist but I can't do anything.

[cosmic lion]

If you are asking about the chest/activities to "complete" the map, remember that some of them have 2 activities on the same location but are lock until you finish x part of the story.
In some cases you need to reload the map to enable the new stuff

[soft obsidian]

@cosmic lion sorry late. But I already finish main story. Maybe I need to finish all battle task too??

[paper storm]

so mt is june 6 not 5?

[gilded birch]

depends on timezone; see https://discord.com/channels/418652140454674432/915429456473120818 for localized time

[paper storm]

both r june 6

[gilded birch]

then it's june 6 where-ever you are

[paper storm]

very cool thanks

[cosmic lion]

wdym with battle task? but if what you want to complete is the "world explorer" section, the missions that count there are puzzles, hard enemy fights, "races" and world chests

[dark dock]

Any manual link update?

[hot current]

#🔌technical-help message

[odd wedge]

!faq mandown

[grizzled rampart]

HI3 v7.5 Manual Download

1. Close launcher
2. Open folder \Honkai Impact 3######\Games
3. Delete BH3_v7.5.0_1eaf178240fa.7z_tmp file (if present)
4. Download through link below and place in the folder
   SEA:
   Mirror 1 HoYoverse
   Mirror 2 Google Drive
   Mirror 3 MediaFire
   Mirror 4 Filen

GLB:
Mirror 1 HoYoverse
Mirror 2 Google Drive
Mirror 3 MediaFire
Mirror 4 Filen

*Pick any one for Google Drive

\°*:.☆DO NOT EXTRACT! *✲ﾟ*｡⋆

5. Run the launcher as usual.

[odd wedge]

Oh okay thought it wasn't updated

[hot current]

Huawei EOS Soon

[stoic reef]

mhmm its ending soon

[hot current]

Mihoyo I mean hoyoverse should send an in game mail for Huawei user ( I don't know if they can target only Huawei phones tho ) to warn them

Even if it's in the notice, no one really reads those at least not me

[stoic reef]

im guessing you're on huawei client?

but they did send info on it in the compmensation mail in game

[hot current]

I'm on Xiaomi Redmi Note 10 Pro
I didn't know that, thats helpful

[stoic reef]

ah, yeah that only affects non hoyoverse users on huawei phones, those phones were in a similar situation to the steam client users on pc where they were not hoyoverse accounts but were tied to the platform ID

[spring finch]

does anybody know whats wong with my game

like ive been clicking the screen but its just hangs up and reset back to this menu

i cant enter

[stoic reef]

try the stuff in this pin and lemme know if that helps #🔌technical-help message

[spring finch]

alright

[silver urchin]

the game is gona be on the new launcher tomorow then?^
cuz of the update

[lunar gust]

nobody knows

there was no announcement

assume no unless said otherwise

also, EGS/Google will not be affected

[silver urchin]

what u mean?

[lunar gust]

the game downloaded from those sources will stay on the old launcher

[silver urchin]

ho yeah

[knotty cloud]

what should i choose for unban my account?

[lunar gust]

this won't solve the ban, it's for other issues

contact CS for ban appeal

#how-to-contact-cs

[spring finch]

yeah still didnt work

it gets worse

now it auto-logout

[hasty swift]

i need help

i've been getting this every time i try to log in to the game

already tried to reinstall it and it's still the same

[old valve]

Technical question regarding this server. Is it possible to create new role for mentioning in glb-exchange-codes? Discord said that I can't setup "push notifications for all messages" for this channel because of server size (probably means users amount)

[lunar gust]

corresponding roles are usually mentioned in that channel anyway, as you can see by the yellow messages in that channel

you won't be receiving notifs for all messages, but you would still get a notif for pings

[old valve]

Oh, yes, there is EU role, sorry. Strange that I'm not receiving notifications, will try to re-add roles again

[lunar gust]

push notifs do be like that, I suggest checking Discord once in a while so you can see you were pinged at least

[old valve]

It's not even show ping. But yes, receive push with 12 hours delay it's regular Discord behavior

[lunar gust]

that's weird, pings 100% always show

might check your notification settings

particularly this one

[old valve]

Thanks, I checked - it was disabled. I reconfigured roles in "Channel & Roles", hope next time I'll not miss 350 crystals code 😦 (It was combo as Gmail also moved Ai-chan letter to muted\irrelevant)

[lunar gust]

check notif settings in the channel too, maybe it's overridden

otherwise if still no ping, you could reach to Discord support I guess

[sleek flicker]

Question, is HI3 PC doesn't have SEA server and Google login?

Because I wanted to play HI3 on PC but there is no option

Can I play it through BlueStacks and doesn't get performance drop?

[lunar gust]

for SEA you have to download a separate client, just like on Android

no Google login, only HoYoverse login and X/Facebook

[sleek flicker]

Oook

Can I put the resources file from US/EU client into the SEA?

Glb is global

[lunar gust]

normally you have to redownload the client, but a custom launcher called Collapse Launcher allows for conversion

see the pins for it

[sleek flicker]

Wait

Rlly

Imma try that

[cosmic lion]

unfortunally you cant right now, they only had the necessary files for the process until like 6.8/9 mostly because of many "fix/updates" they had to do on the launcher looks like they didnt have the time for making it for new ver. since then.
you can still use the launcher to make the redownload for the sea files, because of the way it download should be more faster, or if you want you can try BetterHI3 too

[lunar gust]

oh rip

[cosmic lion]

but just in case, the new update is going to release soon, so you probably want to wait so you don't have to download the game again

[lunar gust]

yea update is tomororow #mt-countdown

[cosmic lion]

hi

[brave wasp]

Guys what update is hi3 getting added to the hoyo launcher in? Like can I pre-download 7.5 now or is it getting added to the launcher and should I wait till then?

[cosmic lion]

that issue most of the time is fix by reinstalling the game, did you use the uninstaller or did you manually deleted the files?
and just in case try to clear the cache of the game, you can find the steps here #🔌technical-help message

[sleek flicker]

Ah

[lunar gust]

no info, you can use the current launcher to pre-download

[sleek flicker]

I'm using the app to move it to the current directory so I have no ide

[brave wasp]

Alr

[sleek flicker]

Like the Collapse Launcher found the GL client data and ask if I want to move it

So I will test that

If not I will do it tomorrow

Because I don't want to download all of the resources on my poor phone

[cosmic lion]

the move option is just to move the file to other location, other that some users mistake is the "migration" option that show the first time, that is just to add support to collapse without moving the game files from the official launcher

[sleek flicker]

Ah

So it still need to download the SEA client?

[cosmic lion]

sadly yes, that is your only option, like we said before the new ver. is releasing soon so you probably want to wait so you dont have to download the current ver. and in just some hrs need to download the new one
you can see here the time when the new ver. release #mt-countdown

[sleek flicker]

Pre download?

[cosmic lion]

in case you want to download the new files right now, and you are unable to get the sea predownload option
in here you can find the links #🔌technical-help message just make sure to download the sea files, and had the sea launcher/custom launchers installed, and you will get the option to install it a couple of hrs after mt starts

[spring finch]

i still cant log in

it just hang, logged me out and return back to this screen

its only fixed when i changed to my mobile hotspot

[cosmic lion]

sound like your connection have issues reaching the server, check the stuff on this pin #🔌technical-help message

[spring finch]

thx

ill try it

[cosmic lion]

[spring finch]

thx it works

i had to download the cloudfare warp

still trying to find the source of the problem

cause it happens after i moved the launcher to my other drives because of space

[silver urchin]

i wana edit an image and stills loading

[cosmic lion]

most likely is your ISP, is giving you a bad routing to the server, most of the time is "fix" by your isp in some days-weeks
you can check this msg for a better explanation #🔌technical-help message

[spring finch]

yeah ive already contacted them

[cosmic lion]

could be many things, most of the time a restart of the app should fix the problem, and just in case check that you have the app updated

[spring finch]

thx for all the help. ive been stuck with this problem for 3 days

[timid zenith]

yo guys, am I the only one who gets stuck at the beginning of the latest story chapter part 2 ??????

this appears, then its infinite black screen

I tried to press every key, stare at with a lot of intensity, restarted the game twice (yet have to restart the pc) but nothing, its stuck like this

been waiting for 5m+ on this one

I legit need a fix within 9 hours from server reset, as I always do the story chapters the last day before update and now I'll lose HoO s2 if I don't do this

(i'm trying to install the game on phone and try to do it through that)

[stoic reef]

i dont remember anyone else reporting that so hopefully its just bugging out. first try restarting your pc and if that doesnt help then heres some other things to try

• clear cache #🔌technical-help message
• run repair in the launcher and then at the login screen press the red repair icon to check for corrupted assets
• if none of that helps you'll probably need to reinstall the game

(also please activate your windows )

[lunar gust]

there are certain... ||tools|| that can activate for free

[timid zenith]

restarting the pc / clearing cache didn't fix it, I just left it in black screen and went to do something else, after around 10 minutes it loaded by itself, I think my CPU was getting ton of stress trying to render the next part for no reason whatsoever

[cosmic lion]

could had been a broken asset, iirc after that screen there was 1-2 more "text", next a mini "intro" animation, then send you oxia, so nothing too heavy if you already can load/play part 2 stuff
if you get a similar problem next time try to run a repair first

• PC: on the launcher ≡ button
• PC/Mobile: on the login screen, 🛠️ button

[atomic obsidian]

Hey, I am frequently getting a BSOD because of ACE BASE.sys with Honkai Impact and it's affecting my other software as well to the point that everything breaks and I have to reinstall whatever is broken. This has been happening since the 2nd latest game update and I was wondering if anyone whoever was affected was able to fix it and how.

I already wrote the customer support but their solutions didn't help at all

[stoic reef]

hmm that is the anticheat so the game wont work without it. what is the error code for the BSOD?

[atomic obsidian]

oof good question, something somethign exception

[stoic reef]

tbh theres tons with that word in it

have you already tried reinstalling the game?
also can try turning off memory integrity in the windows settings though that hasnt been a problem in a long time.

hard to say if its the anticheat causing it or some other issue thats just manifesting through the anticheat commonly and/or other drivers so if you do get the BSOD again please send the error code so i can know what exactly is causing it

[atomic obsidian]

That was part of the suggestions from the support, so yeah did that

right now I uninstalled the game and play it on another device because I was just so fed up with it

[stoic reef]

hmm then yeah i cant really suggest other things that arent just broad sweeping general troubleshooting things until i see the error code.

in the meantime if you havent tried this stuff then try the stuff in this pin for computer crashes, its good general maintainence and who knows it might fix the problem #🔌technical-help message

[atomic obsidian]

I haven't changed anything on my PC in a long time in terms of drivers or software (except updates ofc). The game evntually started doing that

[stoic reef]

tbh thers so many moving parts in a computer that system drivers can just break out of nowhere. but yeah try the stuff in that pin and if you get a BSOD again try to capture the error code for it so we can try to pinpoint the underlying issue

[atomic obsidian]

I may try the suggestions later and will try to get the error code if it happens

[stoic reef]

ok good luck i hope they help! they fix most BSOD's the game causes but either way good luck!

[stoic reef]

hihi fren

[cosmic lion]

hi

[ivory tide]

i’m having trouble logging in and it isn’t my storage

my wifi is fine and everything

[woeful locust]

I'm having the same issue

[pure frigate]

Same here

[sharp ridge]

Me too rip abyss

[sullen urchin]

same

[unkempt vale]

[ivory tide]

maitence haven’t even started yet ☠️☠️☠️

[sullen urchin]

seems like a general problem

[unkempt vale]

Yep, same, and I haven’t done abyss

[ivory tide]

10000000000000 million crystals compensation i need astral ring valks and SSS horb

[unkempt vale]

Let me try doing a vpn

[ivory tide]

if it’s everyone i’ll doubt using a vpn will fix

[unkempt vale]

I just need 4/4 horb

[sharp ridge]

I havent gotten kira outfit yet either im like 5 stages away

[unkempt vale]

[ivory tide]

senadina is used for anything but…. i nono wanna

apho seele with astral ring YUPYUP

delusions

[pine sandal]

what does this mean

[sick ferry]

I'm getting the same thing

[ivory tide]

looks like honkai **** itself

[sick ferry]

Tried multiple devices

[unkempt vale]

It didn’t work
Also nice pfp, gives me country roads vibes

[sick ferry]

Horrible time for this to happen as I haven't locked in Abyss score

[unkempt vale]

I haven’t even started abyss

[ivory tide]

thx

[sick ferry]

At least i locked in 2nd place for one acct XP

[pine sandal]

oh so it’s not my issue?

[sick ferry]

Nope

[unkempt vale]

You’re in EU right?

[pine sandal]

ya

[sick ferry]

I'm in NA

[ivory tide]

it’s a global issue then

[unkempt vale]

So it’s affecting global servers?

[pine sandal]

well technically I’m in SEA but my account is EU

[unkempt vale]

I don’t think SEA or CN is having that problem

[stoic reef]

if its giving an error 404 then that means its a server issue, try again in a bit and it should hopefully be back up soon

[unkempt vale]

Oh

So it is a global issue

[unkempt vale]

I better get 500 crystals compensation

I haven’t done abyss smh

[sick ferry]

Well, guess that means I'm officially screwed out of doing the last things I needed to get my HoO copy RIP

[ivory tide]

free senadina compensation

[stoic reef]

i think you'll get that about tomorrow

[ivory tide]

free horb compensarion

[bitter ravine]

1k trust

[unkempt vale]

Damnit Luna

[small helm]

soooo, error 10041?

[unkempt vale]

[ivory tide]

yurp

[stoic reef]

theres still some time before server reset, please try every 15-30 minutes if you can and it should hopefully be up soon

[small helm]

abyss ends in 10

[sick ferry]

I definitely will, appreciate the positive vibes.

[stoic reef]

i'd suggest emailing customer support but they wont see the report till after the servers up anyways

[unkempt vale]

#mt-countdown

[sharp ridge]

Is this mobile only or is it happening on pc too

[sick ferry]

Yeah...this being a maintenence night its probably gonna just be a kill two birds with one stone instead of bringing them back up for just one hour....

[pine sandal]

I’ll report in game once the servers back up about the servers

[unkempt vale]

Uh, does that mean I can’t redeem my BP balls, or does that expire on Sunday

[sharp ridge]

Sunday

[unkempt vale]

Well that’s good

[stoic reef]

honestly that would be pretty funny

[viscid dock]

I was playing. It keep me out and now it's giving me this code.

[fading forge]

I SMELL APOLEGEMS

[viscid dock]

Bruh

[nova topaz]

same error

[stoic reef]

servers having issues, please bear with it

[lunar python]

Same thing

[faint cedar]

bro i was at the end of the part 2 chapter 3 of the story wtf ;-;

[ivory tide]

anyways nightie night 😁 school tmrw we should all ***

[solemn talon]

~~It's just early maintenance ~~

[nova topaz]

just before the daily reset bruh

[lunar python]

Yeah but it’s screwing over ppl trying to get rewards

[stoic reef]

I think you'll get around 500 tomorrow

[small helm]

not just reset, abyss

[solemn talon]

Quests end in 5 minutes tho

[ivory tide]

free gems one step closer to SSS horb

[viscid dock]

I need to one mission to get the event dress

[ivory tide]

horb adv is bound to be soon since hare adv started

[sacred light]

my 40 daily crystals nooooo

[lunar python]

Same thing

[bitter ravine]

nah its eos

[ivory tide]

i have her SS right now, if i do all 100 pulls on adv i’ll be 18 frags away from SSS. so not cool.

[stoic reef]

yes, usually when the game goes down thats what happens. i know its a problem but until it comes back up theres nothing that can be done

[bitter ravine]

Joking pls don't be mad

[lunar python]

By the time that happens the version maintenance would have dropped

[viscid dock]

Back to Agony lmao

[stoic reef]

i know it really sucks

[safe tiger]

they forgot to feed ai chan and the servers broke

truly a part 2 moment

[stoic reef]

not if it comes back up in the next hour

[small helm]

too late for abyss tho

[half lotus]

Weird they usually don't turn off the server this early.
Looking at you, intern-kun

[kindred ocean]

[faint cedar]

[ivory tide]

when did something like this last happen? and did we get compensation?

[stoic reef]

yup the glb server is down at the moment, its affecting everyone

[kindred ocean]

good time for me to sleep i guess

[lunar python]

I have been a player for like 2 years and have NEVER seen this happen

[stoic reef]

its been a long time and i think there was some, i guess it depends on how long it goes down

[half lotus]

SEA as well, either that or my internet are just having SEA moment

[sacred light]

SEA is already in maint no

[faint cedar]

i was about to finish the chapter 3 of the story like 3 min away from it ;-; im so sad

[small helm]

[abstract prairie]

something like this happens every other patch.

[lunar python]

Every other patch?!

I’ve never seen this

[unborn torrent]

i just got hit with this

[kindred ocean]

[half lotus]

Never noticed that really

[small helm]

#⏰notification message nuuuuuuuu

[abstract prairie]

that's why I stopped trying to arena at the ultra last minute.

[half lotus]

What I know is the audio patch being broken every other patch

[ivory tide]

can’t wait to see twitter ping from honkai twt

[buoyant nymph]

F web event xd

[cold wraith]

was doing story missions but this popped out after it kicked me out

[umbral sparrow]

good bye abbys

[echo plinth]

<@&421210366132092929>s please fix this error 10041 I can’t get free HoO now

[ivory tide]

anyways time to sleep

[proper swallow]

i missed my quick abyss speedrun

[pseudo tangle]

So this isn’t just me??

[sacred light]

ri

p

[cold wraith]

damm whats going on then?

[ivory tide]

it’s with everypony

[stoic reef]

the last time the server itself went down for everyone was years ago iirc

[pseudo tangle]

I’m trying to get my free origin Mei before that event runs out in 5 hours!

[cold wraith]

NOOO MY FREE HOO

[stoic reef]

dont ping the mods, they dont control the servers

[cosmic lion]

the mods dont work for HYV and this already happen once before, that the mt started 1 hr before

[rain gate]

oh

[raven musk]

yea dont ping mods lol

[rain gate]

mt started one hour before?

yeah the mods aren't hyv devs

[ivory tide]

mods control the disc server not the actual game

[stoic reef]

its down for everyone, the discord mods cannot do anything to help or escalate or anything. its just wasting their time when they're busy elsewhere

[lunar python]

It isn’t supposed to?

[ivory tide]

so ig actual hoyo employees got to fix this but this is outside work hours right?

[stoic reef]

no the glb server is just down

[bitter ravine]

U can ping mods like that good to know

[raven musk]

I kinda already reported it if we're lucky it comes back up soon™️ but I wouldnt have my hopes up

[stoic reef]

[echo plinth]

dude we have the same pfp in another server im in wow

plz don’t mind my midshin pfp

[raven musk]

kek

[rain gate]

so we just have to wait ig

[pseudo tangle]

For fucks sake

[unborn torrent]

im PRAYING it comes back up so i can speedrun the oxia event

[rain gate]

I mean, they surely can solve it

[grave jolt]

wtf it won't let me play

[stoic reef]

servers down atm

[pseudo tangle]

The servers are done for everyoje

[rain gate]

happened to everyone

[violet birch]

Also have that error

[lunar python]

If it doesn’t then contact Hoyoverse staff

[rain gate]

I was speedrunning the oxia event

[grave jolt]

thought there's one more hour til glb maint, o well

[cold wraith]

its a sign to sleep 😔

[rain gate]

I mean if it's a failure of their server they'll fix it

[violet birch]

Guess I’m going to play some Deep Rock Galactic for a while

[unborn torrent]

extend oxia event by one day to compensate

[stoic reef]

no do not contact the hoyoverse staff in here. they are community manager employees and are NOT the line of communication with the devs

[unborn torrent]

[wet dune]

internet error. failed to download event resources. please check app access permissions and available storage space before trying again. error 10041

[lunar python]

Wait I meant in-game

[echo plinth]

and extend HoO giveaway

[lunar python]

Wasn’t trying to say something bad there

[echo plinth]

but we can’t in game 😭

[rain gate]

^

[lunar python]

If I did I apologize

[stoic reef]

thats fine then, just clarifying lol

[unkempt vale]

Lmaooo

[lunar python]

After it’s fixed

[vapid mesa]

MT was due to start officially in 58 minutes, if everyone just got booted then I cant foresee this being reversed in time

[unborn torrent]

had to speedrun till chap 2 so i could get that juicy ss.1 HoO

[stoic reef]

servers down

[unkempt vale]

All the mods coming into tech help now?

[bitter ravine]

Damn peps realy do event Litterly hours before deadline

[rain gate]

yeah, surely they'll fix it, but like in 1 hour

[viscid dock]

Ayyyyy lmao

[unkempt vale]

I was here for the great green overrun of #🔌technical-help of 2024

[rain gate]

or more

[lunar python]

Sometimes for some people they can’t do that much

[unborn torrent]

i started at 7

[rain gate]

after maintainence

[unborn torrent]

i finished literally every event including oxia up to stage 11

[safe tiger]

idk how people here have the patience to respond to the same question over and over again

[unborn torrent]

i just wanted to get 11-25 done rq

[plucky grail]

same

[rain gate]

at least I managed to get my xtals before the daily reset like 3 min before just now

[vapid mesa]

This is why we dont do last second grinding

[bitter ravine]

I usualy dont do event

[safe tiger]

a amazing ability

[raven musk]

[rain gate]

just came back after the vita chapters to play p2

[unkempt vale]

Excuse me I do my abyss in the last hour

[unborn torrent]

yeah but this has basically never happened before

[unkempt vale]

I’m waiting for artbook

[unborn torrent]

it affected a much smaller group of people before

[bitter ravine]

https://media.discordapp.net/attachments/911311479133831168/1225804393514008617/b0f2a3ece03acd57cb25c4ea549ef412_2849420369636377430.gif

[unborn torrent]

for such a big blackout for GLB to occur is insane work

[unkempt vale]

Blame the tornado

[vapid mesa]

Nothing any of us can do, see you in 7.5

[rain gate]

I trust they'll fix it

[unkempt vale]

Uwu

[rain gate]

ye

[unkempt vale]

Lantern my beloved

[unborn torrent]

see you in 7.5 but don't put us last second 7.4 grinders down

[plucky grail]

LANTERN MY BELOVED

[unkempt vale]

I don’t want to go close to pity for her mah God

[grave jolt]

please give 1000 apology xtal

[vapid mesa]

https://tenor.com/view/hey-there-lamp-graveyard-old-man-i-can-see-you-gif-16353792

[raven musk]

I kinda think even if they do fix it in the upcoming minutes it's kinda joever anyway because abyss already closed

[rain gate]

see ya when I get lantern promare hair

[bitter ravine]

landead

[unkempt vale]

Me when people say Kuro games Is a mess and then mihoyo pulls this off

[rain gate]

I mean

[unkempt vale]

Yeah I know

[unborn torrent]

i gambled for HoRB fit and got it 1 pull early instead of putting more towards lantern

[echo plinth]

GUYS THE GAMES FIXED

[unkempt vale]

Once in a blue blue moon

[echo plinth]

EVERYONE

THE GAME IS FIXED

[rain gate]

I've been playing HI3 for like... years... first time it happened

[unkempt vale]

Uwu?

[inner thistle]

fixed now Captains!

[unborn torrent]

GAMBATTE

[inner thistle]

Sorry for the trouble

[echo plinth]

LETS GOOOOOOOOO

[unborn torrent]

LETS GOOOO

[unkempt vale]

Thank you!

[bitter ravine]

Any gems?

[echo plinth]

GAMES FIXED ITS LITTTT

[nova topaz]

unless they make the time shift not happening though

[echo plinth]

THE ERRORS GONE HELL YEAH

[unkempt vale]

It’s so bad we got ranran to show up

[echo plinth]

IM IN GAME BABYTYYYYYY

[proper swallow]

thank you so much, have a great day

[stoic reef]

rare ranran sighting

[rain gate]

if I see this happened with the daily reset of EU, so it must have gotten bugged or something

[silver urchin]

im getting this error

[vapid mesa]

Try again

[echo plinth]

restart your game

[unique steeple]

[vapid mesa]

It just got fixed

[rain gate]

ahh captain on bridge

:3

[plucky grail]

WAIT I FORGOT I DIDNT EVEN LOGIN TODAY LOl

[unique steeple]

Khai is here

[unkempt vale]

Can’t spell Baka without khai

[silver urchin]

but i just downloaded the game lol

[vapid mesa]

Can't spell Birb without KFC

[silver urchin]

i got a new laptop

[unique steeple]

[rain gate]

when does mt starts?

[echo plinth]

i’m telling you restart the game and it’ll work

[unkempt vale]

[unkempt vale]

!faq kek

[silver urchin]

ill trust you oomfie

[vapid mesa]

Game had a web error, maintenance starts in an hour

[silver urchin]

what is an oomfie ?

[rain gate]

?

[stoic reef]

#mt-countdown

[plucky grail]

everytime memes gets flamed i get hit as collatoral

[rain gate]

thank you

[plucky grail]

this is a scam

[echo plinth]

it’s oomf but poggers

[silver urchin]

hu?

im too old to understand that heh

[stoic reef]

!faq mtkek

[grizzled rampart]

Server Maintenance

To check on server maintenance for your respective server, please go to #mt-countdown for information!

[silver urchin]

what is oomf

[abstract prairie]

that may be but I stopped expecting something to never happen around this time. #🔌technical-help message like back then, and I haven't had anything like that happen anymore since

[silver urchin]

?

[unkempt vale]

Wait why’d you pull it on me

[unique steeple]

[silver urchin]

ok is downloading now

[vapid mesa]

Alright this mess has been resolved back to doing the FInal Shape campaign

[silver urchin]

now i wait for 17 gb to get downloaded

and then predownload of next update

[stoic reef]

as i see, that was just you back then though it wasnt a servers totally down for everyone kind of thing like just now

[silver urchin]

Still didnt get the answer

what is an oomf ?

[stoic reef]

but there are a lot of connection related issues around patch day with everyone downloading big updates and the server having a lot more traffic than normal

[vapid mesa]

one of my friends

slang born from twitter

[silver urchin]

hu?
then what are the i and e on oomfie for ?

[unkempt vale]

What in the

No

Bad slang

[silver urchin]

slang ?

[stoic reef]

character limits bringing back the old pay per text cell phone slang

[vapid mesa]

Why are you trying to overthink this lol

[silver urchin]

I just want to know what it means

so i can be cool too

[stoic reef]

how do you do fellow kids

[silver urchin]

[vapid mesa]

https://tenor.com/view/how-do-you-do-fellow-kids-steve-buscemi-30rock-fellow-kids-one-of-us-gif-21904018

[ivory tide]

o - one
o - of
m - my
f - followers

but ppl use it for synonyms as like friends

[silver urchin]

i- ?
e-?

https://tenor.com/view/oakdice-runescape-gif-18004007

[cosmic lion]

GL everyone, hopefully mt doesn't bring many issues
i now go to

[unkempt vale]

At 12/35 of oxia, gonna see if I can snatch emblem

[stoic reef]

gn thanks for all your hard work the last few days my sleep schedule has been a literal disaster

[vapid mesa]

"ie" is a suffix, used for informal/familiar names

It's nothing more than a cute way of saying oomf

Literally

[stoic reef]

like the difference than cute and cutie

[ivory tide]

yeah

[vapid mesa]

YOSH

[silver urchin]

damn, kids are cringe, now i get why my dad used to kick me when i spoke to him

https://tenor.com/view/punt-kick-baby-grandma-gif-8217719

[ivory tide]

https://tenor.com/view/toxiqueney-mannequinney-quingifs-stan-twitter-pinkpantheress-gif-17686537358296396668

[vapid mesa]

Goodnight tech birb

[silver urchin]

sorry im just bored downloading all the stuff

[stoic reef]

oh i aint sleeping yet, i was talking to someone else

[vapid mesa]

oh im puttin you to sleep

[stoic reef]

[vapid mesa]

[thin hearth]

wellow sir today mt right?

[raven musk]

restart

[stoic reef]

#mt-countdown

[inner thistle]

Issue Resolved
‌
Some Captains were unable to log in due to network fluctuations. HQ has resolved the issue and everyone can log in normally!
‌
Ai-chan once again apologizes for the inconvenience. Thank you for your understanding and patience!
‌
Ai-chan

[vapid mesa]

Cabbages work so hard and fast

[grave jolt]

[echo plinth]

i’m just now seeing the philosophical discussion involving my name 💀💀

[valid hamlet]

what is the website to download official apk of sea server

[bitter ravine]

Play store

[bitter ravine]

Or just see pins

[verbal granite]

is there any way to download externally? this speed take forever

[stoic reef]

!faq mandown

[grizzled rampart]

HI3 v7.5 Manual Download

1. Close launcher
2. Open folder \Honkai Impact 3######\Games
3. Delete BH3_v7.5.0_1eaf178240fa.7z_tmp file (if present)
4. Download through link below and place in the folder
   SEA:
   Mirror 1 HoYoverse
   Mirror 2 Google Drive
   Mirror 3 MediaFire
   Mirror 4 Filen

GLB:
Mirror 1 HoYoverse
Mirror 2 Google Drive
Mirror 3 MediaFire
Mirror 4 Filen

*Pick any one for Google Drive

\°*:.☆DO NOT EXTRACT! *✲ﾟ*｡⋆

5. Run the launcher as usual.

[stoic reef]

heres how to manually update the game

[jolly crag]

do you know if there is a link to download hoyoplay

I'm either blind, or HoYoverse main site doesn't have it

[stoic reef]

as far as i know hi3 isnt available for hoyoplay yet

[jolly crag]

ya but I just wanna download it for the future

cuz it shows ZZZ

and other games that Idc atm

[stoic reef]

unless that changed today but when i checked yesterday hi3 is not available yet. to get the hoyoplay i think you have to download either the GI or HSR one and then wait i guess until hi3 is available for it. but once hi3 is available it'll replace the main launcher download on the website i think

[jolly crag]

what a weird way to showcase their multi-game launcher

has no official link for it, accessible from their 2 most popular franchise

[stoic reef]

well if you already have the launcher for one of the games, it'll update in the launcher itself to the hoyoplay launcher, you dont have to manually install it once its available for hi3

[jolly crag]

oh

but

if I have HSR and Genshin downloaded

what launcher am I having

does my laptop detect it to be the same launcher

with different files

[stoic reef]

so current hoyo players should get updated to the hoyoplay launcher and future ones will just download it when they get their respective game. and as far as that goes, i dont actually know since i dont have hsr or gi installed but i assume that even if theres old holdover copies of the launcher files it is not hard to have it detect where you've installed the other games since all that info is in the registry iirc

so it shouldnt have a problem auto detecting the others

[jolly crag]

tho ngl I'm surprised how hoyo manage to use the same launcher for different games and not be categorized as the same

I assume some name changes :v

but idk, not tech enuf

[stoic reef]

wdym by not categorized as the same?

[jolly crag]

I'll update my Genshin launcher then :>

[jolly crag]

all their 3 games atm are Falcon launcher afaik

[stoic reef]

ah i see

[jolly crag]

yet you can run all 3 at once

without issue

[hot saddle]

Is the new update released for HI3?

[jolly crag]

soon

[stoic reef]

yes, check #mt-countdown for when maint is over in your local timezone

[jolly crag]

#mt-countdown <- check this channel

shows the maintenance countdown for the next patch/version update

[hot saddle]

I mean is it today because I updated the app yesterday and now it says to download the new version. 26gb down the drain.

[jolly crag]

it is

hence why we asked you to check that channel

it'll literally tell you when and how long

it's not static timer

[hot saddle]

I got it. Funny thing is it says y hours ago while there are still 27 mins left for completion. Also, when will new launcher APK be launched for SEA?

[jolly crag]

the 5 hours ago is stating when did it start

[stoic reef]

the hours ago is for when it started. before the maint it would say something like "starts in 1 day"

[jolly crag]

:v and new launcher ain't happening anytime soon, wait for HoYo announcement

[bitter ravine]

aaahhh 3 more hours

[hot saddle]

I figured as much. By launcher I mean APK for Android for v7.5 or whatever as my current one is outdated now.

[jolly crag]

it isn't outdated

and pre-installation should be up on Playstore already

tho there will still be in-game files to be downloaded so

[stoic reef]

thats just different names for the launcher, windows is capable of handling multiple instances of a same program (like 3 windows of google chrome open for instance) but if its anything like the collapse launcher it is one launcher that when you select a different game it just checks its settings files for where its installed, checks the appropriate server for that game for updates and the current updates splash screen image. etc and when you click launch, it just runs the games .exe. then you could switch to a different game, it would load the stuff for that game and then open the .exe when you clicked launch so when you have all 3 games open at once its just an easier way of doing that as opposed to going to the games folders and double clicking on their .exe yourself.

but all the launcher is is a graphical thing to check for updates, open the games .exe and some misc utilities like repair and so on but if you really simplify it, its just a check for updates and open the .exe which is why you can install, update and open the game without using the launcher at all but you'll have to do it all yourself instead of relying on the easy to use launcher

[stoic reef]

the 7.5 .apk link is in the pins

[hot saddle]

I downloaded and deleted the v7.5 APK.

[hot saddle]

Like all 26gbs for no effin reason.

[jolly crag]

so I was right, it was just under different names

[hot saddle]

Me dum dum

[stoic reef]

mhmm, sorry for the essay

[stoic reef]

[jolly crag]

it's ok

but will HoYoplay be doing smth like Collapse Launcher for Hi3

or no clue

hopefully it does

I'll be confused if I am playing SEA or Global

damn the good old days of Honkai Impact 3 vs 3rd

[stoic reef]

hopefully it does, but no clue, from reddit pictures it looks like you just pick a game from the sidebar and it swaps to that games "profile" like the collapse launcher does. i hope it has server selection but we'll see

[jolly crag]

from what I know, it isn't really like this

Braxophone posted a screenshot in his YT post, probably also posted in his other socials

[stoic reef]

hmm that might be an earlier version but its still a similar layout. game profile in the main page, sidebar on the left for game selection and settings in the upper right

[jolly crag]

tho I hope the UI of the launcher is the same for all games

can't wait

[stoic reef]

well google has a lot of images for it, can compmare the games screens

[jolly crag]

the launcher is the Honkai universe, bridging the multiverse

-me in 2025

[worldly cipher]

@jolly crag sorry for the ping have you migrated yet to the new launcher?

I was wondering if the old launcher (shortcut) will auto remove itself when the new launcher comes to play

[jolly crag]

no, and hi3 isnt added yet.

if you play HSR and Genshin, you might have found out the answer, sorry i can't answer as i dont play HSR

[worldly cipher]

I got the update from Genshin as for Hi3 and HSR haven't gotten it yet

[jolly crag]

but even if i install, wont answer your question

[jolly crag]

HSR should be next

[worldly cipher]

Oh found my answer

Just asked my friend

Even with the new launcher is on play the old launcher (shortcut) is still present

[jolly crag]

but it should redirect to the new launcher no?

well I guess HoYo will eventually stop the old launcher to be working

wait, this gives me an idea

[worldly cipher]

Got an answer

If you click the launcher it will open Hoyoplay

[jolly crag]

let's see if the game somehow generates 2 different sources for Genshin

allowing me to open 2 Genshin tabs for some reason

[jolly crag]

aw

no fun

[worldly cipher]

If it's possible I don't think you can open 2 genshin tab/acc cuz registry

[jolly crag]

well that's the thing

I'm expecting an error msg

or just nth happens

[stoic reef]

well currently if you try to open two instances of the same client (3rd or 3) it will give this error message but you can have both 3rd and 3 open at the same time

[silver urchin]

can anyone send me a link where i can download the windows to a pen drive?

[stoic reef]

also wtf is this in game download? i dont think i've ever seen it this small lol

[stoic reef]

you mean like windows 11 to install it on your computer again?

[silver urchin]

yep

[stoic reef]

im assuming the regular and not pro version?

[silver urchin]

home edition yes

[worldly cipher]

Ok got an update with Hoyoplay

So if you hit the game old launcher it will pop off the

Account User Control
Game name
Publisher
etc.

Now it's
Account User Control
The new launcher
Publisher

[stoic reef]

hmm, well i cant find a non purchasable version of the home edition but heress the regular 11 edition for installing on usb https://www.microsoft.com/software-download/windows11

[silver urchin]

but why does this 1 doesnt ask me waht version i want to install?

[worldly cipher]

But yeah I do think I'm just gonna migrate to the new launcher once Hi3 has one or the grayscale testing is officially over

[stoic reef]

most likely because its the default version

[jolly crag]

oh my hmmm

https://cdn.discordapp.com/attachments/1112049519090204924/1247692135764070420/image.png?ex=666244da&is=6660f35a&hm=bd33c12785200063e8c33001d16b3560f2310e90e4ba0f316c447955830e5746&

[stoic reef]

thats too fatal

[jolly crag]

fatality

https://cdn.discordapp.com/attachments/1112049519090204924/1247692278047309916/image.png?ex=666244fc&is=6660f37c&hm=5a4d1e5048abc410e3d94be20318c706b471d5653cdca2b0ac67ac8ab58b07ca&

it then shows this

after relaunching

always

[stoic reef]

though apparently that installation media tool includes the home edition since the home edition is just a less features version of the regular 11 installation

[stoic reef]

not sure why, im going to blame the fact you tried to break it

or you have sticky keys turned on

might try restarting pc

[wet dune]

i got hoyoplay through hsr

[jolly crag]

I didn't try to break it intentionally

the launcher froze

and I spammed the play button

[stoic reef]

lol im teasing you. i've had to reisntall the game more than once when i've messed things up lol but yeah it should hopefully go away after a restart

[worldly cipher]

That's nice

Did you delete the old launcher when you migrated to the new one?

[jolly crag]

it auto launched the game after I literally ended the task

which is funny

which the task manager does NOT show Hi3

and I played a hella buggy Hi3

[odd wedge]

Wow look at the mess

[stoic reef]

windows does that sometimes tbh. spam opening tasks they get jumbled up a bit

[odd wedge]

Wtf

[stoic reef]

yeah the server goes down for like half an hour right before maintenance and everyone just loses their heads smh

[wet dune]

nooooo, kept both for now.

[stoic reef]

shouldnt be putting things off that late it'll cause trouble in life smh

[jolly crag]

ranran fixed it afaik

[worldly cipher]

Oh yeah speaking of old launcher shortcut do I need to delete the launcher in the game folder or the desktop shortcut will do (the only one needs deletion)?

[jolly crag]

leave it for now

[stoic reef]

ranran sprinted to the server room to plug things back in

[odd wedge]

I was napping

[jolly crag]

should it impede future attempts to enter the game, you can remove the unnecessary ones

[bright forum]

ranran

[worldly cipher]

I guess I'll stick to my "Wait for the official release"

It's basically still on the grayscale testing phase

[jolly crag]

jsyk Hi3 was so weird afterwards

[stoic reef]

you probably needed it though. but you're up just in time to sling out 10 dozen mandowns to all the captains on dialup

[silver urchin]

hmmmm i see

[knotty cloud]

After I regained my account because I was hacked, I received a notice that the account was banned. When I asked Mihoyo Unban account, I received a refusal. How to let Mihoyo know that I was misunderstood

[odd wedge]

Btw any reports on login/top-up issues after maintenance?

[stoic reef]

in your email to customer support, did you explain that the ban happend while your account was actively hacked and provide proof that you worked with customer support (ticket number, anything like that) to get your account back?

[stoic reef]

none so far, the SEA peeps are quiet and the GLB peeps are still on maint

[jolly crag]

when the task manager didn't detect Hi3, my game was so smooth :v

like idk why

[stoic reef]

that is weird

[jolly crag]

like my previous time my game freeze on mob spawn

especially Abyss

even other players face this same issue

[odd wedge]

HoYoPlay officially running???

[jolly crag]

that one time it didn't

[jolly crag]

for Genshin

[odd wedge]

Oh

[jolly crag]

hasn't yet apply to other games

but yes it is officially here

[stoic reef]

maybe optimization after update??

[odd wedge]

I got the gray-scale test thingy like last week

[jolly crag]

only upside of HoyoPlay is knowing ZZZ release July 4th (?)

coincidental date

[odd wedge]

YASSSSS ZZZ

[jolly crag]

Americans will be confused, unsure to celebrate the game or their country on that day

[knotty cloud]

how to provide proof ?

[jolly crag]

aintnoway
it was literally yesterday

I just copy pasted the screenshots of the fatal error and that config screen from my msg yesterday in another server

because I was just restarting the game as the freezing is too much

[odd wedge]

Send an email with screenshots and details(?)

[jolly crag]

my Ai Chan jumped from the middle of the map to the left end of the map in the previous Abyss cycle

during the freeze

was not playable

and I think I opened the launcher too fast right after closing my game

causing it to freeze and the fatal errors

forced close Hi3 from task manager but game auto ran Hi3 somehow(?)

which then task manager did not show Hi3 for the next 2 hours I played

and my game was like running at 140fps (i regedited 144fps)

no freeze

no fucking clue what caused it, but I'll do it again if it can improve my abyss runs

[stoic reef]

lol idk, its being a mess but hopefully it does that more often

[jolly crag]

[knotty cloud]

This is the second time I've been banned. The first time was like I was also hacked and banned for 1 month and I asked mihoyo for help, and was told to wait 1 month to be unbanned. And the time I just said it was the second time. In this case, can I be unbanned?

[bitter ravine]

how da hell u get hacked 2 times?

how weak is your pass

why da hell u tell me that

[knotty cloud]

i dont really know

why i get hacked 2 times

like i've changed my password for 2 times but still get hacked

[stoic reef]

that is not for us to decide, we're just captains like you. email them back and explain in full detail, not just that you were banned twice. explain that you were hacked, that the hacker caused the banning action's, send screenshots of you emailing customer support to get your account back. etc.

just telling them you got banned again pls unban is not going to do anything

also you've been hackked twice? please for the love of literally anything on earth change your password to hoyoverse, change your password to your email, sign your gmail out of all devices, and setup two factor login for gmail. the hacker probably is still just logged into your email and has been this whole time since gmail doesnt log you out automatically that often

[knotty cloud]

i have to screenshots the issue to CS?

[stoic reef]

well how else are you going to send proof that you contacted them to get your account back after it got hacked this most recent time?

[knotty cloud]

the first time i got hacked that said i've to wait 1 months to get back my account

[stoic reef]

not sure what you're trying to say here. if you're saying that they wont unban your account this time becasue they didnt the first time then im not sure what you want us to do to help

[stoic reef]

all im saying is to contact them again, explain that the ban happened because your account got hacked and while it was hacked the hacker is the person that broke TOS. and provide proof that your account was hacked

and maybe theres a chance they'll unban your account early. they might not though it depends on if their policy has any exceptions to the rule

[odd wedge]

Meanwhile, make sure to change passwords of your email, 3rd party accounts linked to your HoYoverse account. Not just the HoYoverse account itself. You may consider enabling 2FA on your email and HoYoverse account.

With 2FA, even weak passwords prevail (speaking from experience)

Okay bye Luna, I have an exam tomorrow. Might not show up for the rest of the night unless taking a break.

[stoic reef]

thats fair, good luck on the exam! I'll be going to bed in an hour or two my sleep schedule is a dumpster fire but we'll hold down the fort

[knotty cloud]

uhhh this kinda a stupid quest but how to proof that my account was hacked

[stoic reef]

you emailed customer support to report your account being hacked to get your account back and you still have those emails right?

[knotty cloud]

yeha

[stoic reef]

attach screenshots of those emails in the new email you send to customer support and mention that you've attached proof that your account was hacked when the rule breaking happened

as well as explaining the whole situation about your account being hacked while the rule breaking happened so it couldnt have been you that broke the rules

[knotty cloud]

is this enough to?

[worldly cipher]

Grayscale testing

[stoic reef]

hopefully. like i said before though. Were all just captains like you here so its up to them if they have an exception to their ban policy if they can unban you or not. but its your best chance

[worldly cipher]

As Slof advice here's a rundown on what you can do .....
To avoid this kind of danger in the future you can do this:

Don't download files offering free items / fps boost
Don't click links and putting your information there
Don't share account
Do link email and phone number for 2FA activation
Activate gaming email 2FA
Don't use the same password
Don't use your username as nickname

Additional Note:
When using Hoyoverse on Web browser clear cookies after using them or just use incognito so that cookies used will be auto deleted (This is just for extra safety measures)
Do not save passwords on your browser it's better if you write it down or a password manager

[slate warren]

what are the reasons for cg being forced skipped?

ive replayed a mission 3x and it either gets skipped entirely like it never existed or the video plays for like 2s and then throws me to stage cleared screen

[stoic reef]

do you have autoplay turned on?

[slate warren]

no

[stoic reef]

sounds like a corrupted asset then, try running the repair in the launcher and/or at the red repair icon in the bottom left of the login screen to try to fix any broken assets. also it just sometimes bugs out, if its been doing that just today then try also restarting your device. if that doesnt help you might need to reinstall the game.

oh also as a side note, it sounds like you're in the game right now. if you are then you are on the SEA server since the GLB server is still under maintenance so might want to update your discord role accordingly

[bitter ravine]

what is the stage number?

[slate warren]

10-3

happened at 10-2

somehow worked after a couple of tries

[stoic reef]

yeah must have been bugged out then, some of the older ones do that. do make sure to update your discord role though so you get exchange codes and so on exclusive to your server

[delicate junco]

i keep getting this issue even though ive restarted my pc

[open wadi]

hello if i enter the game on phone by clicking google logo but then using the gmail on hoyoverse for the pc, do i keep the progress etc?

[stoic reef]

that is a connection issue to honkai servers specifically, you can either connect to a VPN and try again (good free ones in this pin #🔌technical-help message ) or you can manually download and apply the update with the following steps:

!faq mandown

[grizzled rampart]

HI3 v7.5 Manual Download

1. Close launcher
2. Open folder \Honkai Impact 3######\Games
3. Delete BH3_v7.5.0_1eaf178240fa.7z_tmp file (if present)
4. Download through link below and place in the folder
   SEA:
   Mirror 1 HoYoverse
   Mirror 2 Google Drive
   Mirror 3 MediaFire
   Mirror 4 Filen

GLB:
Mirror 1 HoYoverse
Mirror 2 Google Drive
Mirror 3 MediaFire
Mirror 4 Filen

*Pick any one for Google Drive

\°*:.☆DO NOT EXTRACT! *✲ﾟ*｡⋆

5. Run the launcher as usual.

[stoic reef]

as long as the email is linked to your hoyoverse account. using the google login does not auto link the email so double check first by logging in on your phone and then going to your profile and then account center and then making sure you have an email linked. if you do not have one then link it before logging in on pc. then as long as you're logging into the same server you'll log into the same account and no progress is lost

[jolly crag]

oh wow Luna is faster than me

[stoic reef]

it updates your progress on your account at the end of every stage or menu thing so as long as you are logging in on the same server with the same hoyoverse account then it'll retain your progress

[jolly crag]

I waa gonna pong you for that matter since I redirected him here

[stoic reef]

im in fast typing mode while i wait for my 3 versions of the game to update

[jolly crag]

3 versions?!

[stoic reef]

ah i see, yeah i was already typing in here lol so i saw right away

[open wadi]

i mean i entered as the same gmail both in pc and phone but like when i enter phone it says welcome back [my gmail name] but in pc it says my gmail adress literally

like does it matter?

also in the hoyoverse website it says google is linked

same server btw

[stoic reef]

well i gotta get the game install size so i have the glb and android glb versions to reinstall entirely (i play on glb but redoing my settings is no biggie) and i also have an up to date SEA version to get the SEA .usm files

[stoic reef]

so just to confirm, on the hoyoverse account website it has both your email and your google account "linked" to it right?

[open wadi]

yep

both is linked

but mobile and username is not linked

[stoic reef]

then no that doesnt matter, it greets you how you logged in. on google account it'll use your google profile name and for email login it just uses your email address when it says "welcome"

[open wadi]

ah alr thx

i was like so scared to lose my prog

[stoic reef]

well one thing i will say is write down your UID and your login email. and you will probably never lose your account. the thing is is that any account outside of the very first mission when you open the game do not get deleted ever for any reason. even if you beg customer support to they will not do it so the only possible way to "lose" your account is to forget everything about it like login, etc and dont have your UID written down so customer support cant help either

so long story short it cant get lost unless you forget about it

[open wadi]

so it doesnt disappear as long as i forget my gmail or etc?

[jolly crag]

oh on that note, how does the game detect my username as a login credential, Hoyoverse account username?

[stoic reef]

yes, the only accounts they have ever ever deleted were ones that were level 1 and in the tutorial. they've flat out refused to delete normal accounts when upset captains begged them to so it will never get deleted. and do please write down your UID becuase if you ever have account issues (like forgot, or it got stolen, etc) then customer support cannot help you without your UID since without it they have no way of finding your account.

[stoic reef]

well on pc its in the registry

[jolly crag]

owh

I see

[open wadi]

where can i see my UID?

[stoic reef]

its this folder if you wanna look at what all it has in there Computer\HKEY_CURRENT_USER\SOFTWARE\miHoYo\Honkai Impact 3rd\GENERAL_DATA_V2_Account

[slow patio]

I'm already update but this show up, how to fix it?

[stoic reef]

!faq accid

wait sorry wrong faq

its in the profile page, where it says ID

[lunar gust]

this error again kek

[open wadi]

in game right?

[lunar gust]

is not math

[stoic reef]

!faq iguid

[lunar gust]

[grizzled rampart]

In-game UID

To locate your UID, please refer to the following image ~

[open wadi]

like on idle menu

oh thattt

[stoic reef]

thats your user account ID

[valid hamlet]

my bad

[stoic reef]

what was all that

[open wadi]

alright thanks again for all the info, good days! 🙏

[stoic reef]

you too!

[jolly crag]

wtf is this error btw

ik those file extensions but idk what those numbers mean

[lunar gust]

idk probably means match not math

[jolly crag]

[lunar gust]

versions obviously

they are unix timestamps

[jolly crag]

so it's just displaying an error stating old files not matching new ones?

[lunar gust]

probably comparing files on disk and in the metadata

[stoic reef]

the only person that i know of that had this was cactism and they just went with reinstalling. which worked but i wonder if theres a more efficient fix

[open wadi]

also when does the maintenace end?

[stoic reef]

like right now

[jolly crag]

verifying files doesn't work?

[open wadi]

ah alr

[open wadi]

is there a channel for it to notify us?

[jolly crag]

just ended 10sec ago

[stoic reef]

#mt-countdown

[jolly crag]

[stoic reef]

no idea, only one person has had it that talked about it in here and they reinstalled before trying anythign else

[slow patio]

So there's no other option to fix it except reinstalling right? That's bad, but its ok

[stoic reef]

Well you're the second person that I know of to get it. Please try running the repair tool in the launcher first

It should be the 3 lines next to launch

[slow patio]

Oh, the system found 406 corrupt file and suggest me to redownload 15gb

I guest i have to wait a little bit until i can play again

[stoic reef]

ah yeah thats probably it then

[slow patio]

Thank you for the help, have a good day

[stoic reef]

you too!

[jolly crag]

oh

repairing worked

[gritty yacht]

yeahh

[upbeat thunder]

are these files safe to delete?

[stoic reef]

yes

[upbeat thunder]

alright, it won't impact anything whatsoever in the game right?

just making sure

[stoic reef]

no, its the update files for version 7.3

as long as you arent running the game by opening the bh3.exe from inside the folders then yes it wont affect anything

[upbeat thunder]

alright, if I use collapse launcher, it will be fine to delete it right?

[stoic reef]

yes as long as your collapse launchers install location isn't inside that folder

If that's just a random folder then yes it's fine to delete, it's the update file from 2 versions ago...

[upbeat thunder]

alright, thanks

[half lotus]

Hi, is there version.txt file for audio in at least sea and glb regions, its hi3 moment again....

[stoic reef]

Ok my internet is being very slow today idk why but I'll get the game size FAQ updated when I wake up later. But the full size on mobile is around 32gb and the full size on PC is around 40 iirc

[stoic reef]

Sorry I'm not at my computer (and it's not updated yet ) but if no one's given it to you when I wake up I'll send them your way

[warped wave]

Anyone got any ideas for this one, I did the preload for the update and had no issues downloading it yesterday, but now when I try to update I just keep getting this instantly.
I have rebooted computer and made sure my net is working fine for everything else

Not giving me any options to try repair or anything either no matter how many times I tell it to retry

[stoic reef]

This should help #🔌technical-help message

The pre upload most likely got corrupted so it restarted the download

Though you can try the VPN first to see if the update file is fine and it's just a connection issue with checking the update

But gl tech help! I gotta try to get some sleep. If you have any issues remember to check the mega pin, it has fixes for pretty much every issue

[half lotus]

That is totaly fine... its starting to get mentally draining that every patch is like this
Whyyyyyy

[stoic reef]

Yeah idk why yours is like that

[warped wave]

Welp, no luck with the VPN, time for manual download then

[upbeat thunder]

what does this mean?

[half lotus]

Your internet is interrupted or unstable

[upbeat thunder]

alright

[half lotus]

i found a temporary workaround that works (for me), but I hope this might help some peeps out

# Workaround on constant hash failure for Audio_Default.pcktemp
# kinda dum, but should ""work"" until the proper Audio repair files are present from the CDN. Then you can properly repair the files once notified in Collapse Launcher

Get MD5 for Audio_Default.pck**temp**
put it inside the Version.txt file as the Audio_Default.**pck** MD5 (replace the current value)
restart the game, then do in-game check, **twice** 
> In this part you might went beyond the lift and actually went into the game at 1st step, but this might give you missing audio on certain scenes, so close the game and do a 2nd try on the in-game check

[sacred crane]

Hi, I can't download the update, it says I have network problems but it's actually OK

Other games are running ok

[cosmic lion]

i just updated glb and at least the audio_default.pck have the hash on other txt file, in here you can find the file/txt for glb https://drive.filen.io/f/2bdac575-7414-4a7e-8889-13801bc02512#NTzENhrHtsXk6rTj6cgI3klH9thPWRxB

[bitter ravine]

try vpn

[cosmic lion]

in short, your download got corrupted you can retry the download on the launcher, or you can manually download the files: #🔌technical-help message
if you want you can try a custom launcher: #🔌technical-help message

[upbeat thunder]

what happened here

[half lotus]

Windows bug, restart system and you should be able to try again

[upbeat thunder]

alright

[half lotus]

Thanks <3 i'll check it out

[upbeat thunder]

it didn't work

restarted my laptop, it still posted the same error

[half lotus]

Wierd...

Where did you put the installation when it was asked?

[median plover]

i dont know whats happened on here

[cosmic lion]

try restarting your game and/or device

[median plover]

thanku that worked!

[upbeat thunder]

I put it in drive c

[half lotus]

Oh... that is why

Have you finished the download part? If yes please make another folder so the install is not on the root of C: drive, then move all the downloaded parts (should be named something like BH3xxxxx) into that folder. After that, press locate game and tell collapse to look on the new folder

[dusk wind]

Guys help pls TT

[cosmic lion]

@dusk wind check this ↑ for a workaround

[upbeat thunder]

I finished the download part, and I'm currently downloading the in game files

I haven't made a new file yet what should I do

[half lotus]

For new install just let the in game downloader does it job

It should be fine without any tinkering

[silver urchin]

helo, is it normal that my launcher asking for 17gb update when its only 7.4 -> 7.5 update?

[gilded birch]

yes, the update file for hi3 always redownloads the entire base game, and in this case, it's 17gb

[silver urchin]

okei thanks

[gilded birch]

[upbeat thunder]

Alright

Hanks

Thanks*

[deep hatch]

fellow captains i need help

i predownloaded

but then this appears

[cosmic lion]

most likely the file is corrupted, you can retry the download on the launcher, or you can manually download the files: #🔌technical-help message
if you want you can try a custom launcher: #🔌technical-help message

[deep hatch]

is there another way where i dont have to download the whole game again?
since my net is slow

[cosmic lion]

you can try the delta patch from collapse launcher, but looks like there are some problems with some audio files idk if those affect delta patch users too

[deep hatch]

thank you

somehow the launcher auto detected the corrupted file and its now downloading a fresh one

dont laugh at my net speed

[bitter ravine]

not bad

mine usualy 300kb but rn its 3MB

[cosmic lion]

tbh i will recommend you to use a custom launcher or manually download the file just in case, most of the time isp with those speed can be unstable and get the file corrupted again ~~and tbh my old net speed was much slower so i know that pain ~~

[fossil terrace]

in anticipation of hoyoplay, how do we uninstall bh3?

[cosmic lion]

run the uninstaller on the launcher folder, but at least for GI/HSR the hoyo launcher autodetect the files and you can have both "game launcher" and hoyoplay installed

[deep hatch]

oh dang i see
thank you

[deep hatch]

when is hoyoplay release?

[fossil terrace]

when i allow them to

no clue

[deep hatch]

do i need to delete the old launcher for the collapsed launcher to work?

[cosmic lion]

currently is on a greyscale release, so it will slowly release for each users, first started with some GI players, and now some HSR players are getting it too, no news for HI3 yet.
and no, you can use collapse alongside the official launcher

[fossil terrace]

i... dont have one

[elfin pawn]

how do i uh turn my non full screen to fullscreen when i m setting it to be phone screen in PC

[elfin pawn]

i realize yesterday that i somehow tag out discord and tag back in game and my screen was on fullscreen while on the setting reduce lag thing and it still run smooth how to do it

[sacred crane]

it helped obviously, TY

[cosmic lion]

ahh you didnt use the official one right? if that is the case you can just delete the files or use the betterhi3 uninstall option (iirc ctrl+u is a shortcut)
still better wait, same as the other games, you probably will get a "locate files" option for HI3 on HoYoPlay once is available

[cosmic lion]

wdym? can you explain again your issue.
still just in case if you hold shift and run the game will open the default unity graphics settings screen

[slender sable]

I never thought dc is that important until game updates

[slender sable]

I have that before, just clear ur phone or pc and I will work

It

Ur maybe u just have a bad Internet

[fervent grove]

how do I clear

[slender sable]

Um

I just know phone cuz I don't have a pc...

[fervent grove]

nvm, i'll uninstall and install it again

[slender sable]

[cosmic lion]

in short, the file is corrupted you can retry the download on the launcher, or you can manually download the files: #🔌technical-help message
you can try a custom launcher if you want too: #🔌technical-help message

[slender sable]

I found that most likely gonna happen when the progress is 3/4

To prevent it I don't let my phkne download it background

[little hound]

Umm, my friend had a problem with logging into the Honkai game

It said like this

But when he searched Honkai impact on App Store

There was no place to install th new version

He’s using an iPhone 7S I think

[cosmic lion]

in phone the game download the files diferently so if the download get corupted you only need to start from "that file" on PC the launcher download just "1 big file", so if get corrupted need to redownload again
on phone you can let the game download in the background, but on some their energy plans or "performace" apps, the game can lose connection or just end up closing the app

[slender sable]

Yes he has to wait until the app store released the new version

[little hound]

Ohhh, I see

Thank you!

[slender sable]

Learned a new thing

Np

[slender sable]

Oh shi my space is not enough again

[devout bloom]

is there a way to uninstall and reinstall the launcher? mine is being weird and telling me i have download errors and to check my network but my internet is fine

oh i just found the download file thing nvm

[gilded birch]

don’t just search for it — open its details for it to refresh

i need to do that as an ios user

sometimes searching for it doesn’t always make it refresh from the version that’s cached

[little hound]

Oki

[drifting fulcrum]

is this normal to happen to Vita during the story? Everyone else looks fine

[cosmic lion]

is not normal, what chapter/stage are you playing? and on what are you playing pc or mobile?

[drifting fulcrum]

I’m on mobile, an iPad specifically. I don’t remember the chapter name since im in the middle of a story part.

The chapter name is “At the Fingertip of the Sea Act 3 37-14 Reunion” (or chapter XXXVII ~ XXXIX)

[cosmic lion]

can you tell me the model of the device, and run a repair of assets just in case is just a broken one causing that problem (on the login screen, 🛠️ icon)

[drifting fulcrum]

10th gen Ipad is the model

[devout bloom]

after i download this folder, do i just put the whole zipped folder into the Games folder?

or just the contents

[cosmic lion]

okay i just checked the chapter and looks like the model is having issues, contact cs about it so then the devs can take a look #how-to-contact-csand share the bug img on #🐛bug-report too

[drifting fulcrum]

ok! thank you!

[cosmic lion]

like the instructions says, place the 7z file on the folder and dont extract it

[silver ivy]

can someone help, idk how to do what it says

[cosmic lion]

are you on the account retrieval screen? if is a yes, when was the last time you played the game?

[silver ivy]

today was the last time

and yea it’s account retrieval

[lunar gust]

this looks like hoyo acc register page, not account retrieval

[cosmic lion]

just in case the account retrieval is only for linking miHoYo accounts to HYV, if you play after mid 2022 the account is already link and you need to login using the hoyoverse login button

[lunar gust]

but maybe they've changed it, I didn't look

nah this ain't acc retrieval

idk what it is tbh

[silver ivy]

i think my account was made before mid 2022

[lunar gust]

why does it open a browser for logging into a hoyo acc

[cosmic lion]

that is the HYV login screen on the retrieval process so you can login with one you have or create a new one

[lunar gust]

oh interesting

[cosmic lion]

but when was the last time you played the game?

[silver ivy]

oh okay