🔌technical-help

[thin thunder]

and now this

kill me

[stoic reef]

well yeah the launcher downloads the core components of the game and then theres a seperate download afterwards in the game for all the music, cg's etc

[thin thunder]

I bet it's gonna crasg and show an error again and tell me to download again

even if I get through this 10 gb

[stoic reef]

hmm, if you want you could try getting teh betterhi3launcher from the 1st pin and run that, once its detected your game and says launch you could try clicking the 3 lines next to launch and downloading cache to download that without having the game open

[thin thunder]

the launcher or without launcher?

ah nvm I can't install anything new

[stoic reef]

the better launcher in the custom launchers part

wdym you cant install anything new?

[thin thunder]

hmm...

[stoic reef]

tbh better launcher doesnt need to be installed. its just an .exe file you run

[thin thunder]

ooh

and I have to download everything from scrath in it?

[stoic reef]

no it should detect your current game installation if its installed in the default location and just say launch so you wont have to download the launcher part again. it'll just say launch but you can go to download cache to download the in game download (the one that keeps crashing your computer) outside of the game

that should at least let you into the game, but if your computer is crashing just from installing it i dont have a lot of confidence that it wont crash while playing but i guess thats something you'll have to try and find out

[thin thunder]

nah it doesn:t even stay for 1 sec

couldn't take a picture

[stoic reef]

gotcha, then yeah try the better launcher, do both download cache and repair game files actually, that should hopefully download everything outside of the game

so when you go into the game it'll just go right to the login after verifying game files

[thin thunder]

this

[thin thunder]

can't dix it any way

fix*

what do I do if my gmae isn't installed in default klocation?

[stoic reef]

do you get that error for every .exe you try to open regardless of where its at or just in your download's folder

[thin thunder]

it's instralled in drive d

if u mean drive c as usual

[thin thunder]

regardless

even trying to open things like command prompt or regedit I get it

[stoic reef]

if its not installed in the default location theres an option to select where the game is installed yourself. you just go to the games folder and set it to that. but if your computer wont run a .exe file then i dont think the better launcher will help because your windows itself is having some serious issues

but by that logic, you shouldnt be able to run the official launcher either, can you run .exe files if they are on your D: ?

[thin thunder]

I can run exe finles that were already isntalled

but new ones not possible

btw has the free DA box gone away?

I missed due to my dogshit luck

[stoic reef]

not yet. but honestly your windows issue is whats causing all this, maybe try running windows in safe mode with command prompt and run sfc /scannow

that should try to repair your windows installation

[thin thunder]

yeah

command prompt

wish I could use it wihtout getting that issue

[stoic reef]

well yeah i know, thats why i said you'll have to start windows in safe mode with command prompt, to have a chance of opening it

[thin thunder]

I can't

I can't do it myself cause I'm not good with tech

and I can't get it done by someone else bc there's strikes all over the country

lol comical level of bad luck xD

also this

[stoic reef]

maybe this guide will help? https://support.hp.com/hk-en/document/ish_5000477-5000532-16#:~:text=Click Command Prompt to open,minimal %2C and then press enter.

[stoic reef]

yes, its an unregistered app with microsoft because thats a lot of money to do, you can click more info and click run anyways

[thin thunder]

time to join himeko 🥲

[stoic reef]

well like i said, you can try following that guide i sent you and then running sfc /scannow to try and repair your windows but the issue isnt really with the game at this point

[thin thunder]

Yeah, I know

device and internet

[stoic reef]

mhmm, its definitly frustrating

[thin thunder]

I turned on and off safe mode

Let's see if it stops crashing

[stoic reef]

did you run the command prompt command while in safe mode?

[cosmic lion]

If you get that error again after doing what Luna said, click on "see details", it should show you a error number and you can search it online..

[quiet prawn]

@cosmic lion i wanna thank u for yesterday btw

reinstalled my game

no issues/crashes, runs smoother even

[gray narwhal]

Quick question: I am on the Account Unbind form and I am trying to unlink an accidentally created lvl1 Honkai Impact 3rd account from hoyoverse.
Do I put the information of the account I wish to unbind here?
Or my main Honkai account.

[silver urchin]

main account

[gray narwhal]

Weird, since in email it states to fill the form with the newly created account. Oh well

[silver urchin]

yes its the account you want to unbind (the hoyoverse account)

[gray narwhal]

The account I want to unbind isn't my main account tho.
That one isnt bound to a hoyoverse account only to mihoyo email.
The one I want to unbind is a lvl1 honkai impact 3rd I made accidentally and linked to hoyoverse.
Sorry I think i'm missing something.

[silver urchin]

bad wording from me mb
main i meant the hoyoverse not the hi3 account so yes the lvl 1 hi3

[fallow summit]

help me this has been happening for so long it is so fucking annoying i cant even log in and claim my rewards or ANYTRHING

[odd wedge]

I just sent you the link

#🔌technical-help message

[fallow summit]

i sent it there

what

isnt this the xhnnel

OHHH

I AM SO STUPID

i thought you sent me the link to send the message here...

[spiral latch]

anyone ever gotten BSoD while playing the stardew event? it’s happened 3 times and its only in that mode

[abstract thistle]

Hi I have a problem with my game when I launch it after a while when we get to the window to choose the server the cursor disappears

[cosmic lion]

are you playing the game on Epic Store?

[abstract thistle]

Oui

Yes

[cosmic lion]

afaik no other user had that, can you play normally until you do something specific and then you get the bsod? or is by just entering the event?

[spiral latch]

everything has been fine on my pc and its only happened when i clicked the interact button for like fishing, harvesting, etc.

[cosmic lion]

okay that most probably is the Epic overlay causing the problem, check if this can help you
https://www.reddit.com/r/reddeadredemption/comments/dwhc6b/epic_store_mouse_cursor_fix_for_new_114_patch/

[cosmic lion]

and is bsod right? no a simple crash
if that is the case did you check what error code is giving you

[spiral latch]

yeah, the blue screen with the :( it doesnt stay for long but im getting the 0x000000d1 bsod error

[stoic reef]

for that error it looks like updating your graphics drivers usually fixes that

[cosmic lion]

yeah try what Luna said first,
and you can run the Diagnostic tool too

• Open a CMD as Administrator
• sfc /scannow
• DISM.exe /Online /Cleanup-image /Scanhealth
• DISM.exe /Online /Cleanup-image /Restorehealth.
• Restart your device

[cosmic lion]

[stoic reef]

[nimble folio]

is this not sea server 😭 where even is this

[stoic reef]

thats the global (na/eu) server, you installed the wrong version of the game. honestly you cant convert from one server to another so i recommend uninstalling it in your windows settings and then reinstalling it with this link https://api-os-takumi.mihoyo.com/event/download_porter/link/bh3_os/pcsea/default

[nimble folio]

alr thanks- there goes 2 hours of me waiting

[stoic reef]

np and

[untold glacier]

hello i think i found out how to fix this thing.
i change my display resolution to 1600 x 900 or below and change it back to 1920 x 1080 and this issue is gone. but not really sure that's how to fix it or maybe because i updated my driver yesterday? but yesterday i checked ER after updating my driver the issue is still there.

ehh whatever. im glad its gone now

[sage steppe]

question

does anti aliasing not work on rendering accuracy set on high?

i see no difference with it turned off or on but when rendering accuracy is set on very high the difference is very clear

[gilded birch]

as rendering accuracy is really the render resolution (with very low being 1.0x), it might just be because the higher the rendering accuracy is, the more difference you see(?)

[sage steppe]

[gilded birch]

but anti aliasing should work regardless what render accuracy you have

just a fyi tho: anti aliasing sometimes doesn’t work on models during story dialogue

[sage steppe]

i was testing it on the lobby character

[sage steppe]

although i kinda guessed that tbh cause sometimes in elysium everlasting models just looked like anti aliasing wasn't being applied

especially at the beginning

[obtuse tartan]

Ah, dammit.

Uhm, does anyone know where to find a more legit way of downloading the global port of HI3 for mobile?

Cuz I live in Asia rn, and I get to download the SEA port in the play store.

[stoic reef]

mhmm, you can download the official APK from the link in the first pin (also here if you're lazy and dont wanna look) https://api-os-takumi.mihoyo.com/event/download_porter/link/bh3_os/galobalapk/default

[obtuse tartan]

Welp, hope this works!

Thanks!

[stoic reef]

can also get it from their site but thats even more work to get to the right menu

and np! it'll definitely work to get the glb version, it even says global (sorta) in the link

[quaint sentinel]

Is Luna also missing in your hoyolab app?

[stoic reef]

yes, make sure to send customer support a report about it so they're aware #how-to-contact-cs

[quaint sentinel]

alright I did that, thank you 👍

[silver urchin]

is there is no Topup bonus in JP ?

the x2 first time topup

[stoic reef]

you're doing it in game right? not a website like codashop?

[silver urchin]

ingame yes

i also did not receive the email receipt for some reasons

[stoic reef]

i guess not then, but tbh im not 100% sure on that since this server is pretty much only glb/sea support

[silver urchin]

i think i will ask for refund

lmao

is there a way to get the order id

without the email?

ingame maybe?

[stoic reef]

maybe the supply log?

[silver urchin]

supply log?

[stoic reef]

ai chan phone > support > self help

shows vairous things over the last 30 days

*various

[silver urchin]

[silver urchin]

nothing showing there

[stoic reef]

and it was b chips right, not xtals?

also keep in mind if you jsut did it it can take a little time to show up

[silver urchin]

yep

unless bchips has no x2 first time?

maybe i see it wrong or something

[stoic reef]

does xtals show the x2 ?

[silver urchin]

yes

[stoic reef]

then theres your answer, its not a server thing

fyi, b-chips on na dont show x2 either

[silver urchin]

EU has it ?

[stoic reef]

just now, i've never topped up b-chips so its not like i already used the first time x2 thing before

[silver urchin]

ic

[odd wedge]

My dears

First purchase bonus crystals only. B-Chips do not have bonus.

[stoic reef]

tbh im pretty sure b-chips never had x2

oh slothy too fast

[silver urchin]

i mistook it then

thanks

[stoic reef]

good luck on the exams/results

[silver urchin]

goodluck

[odd wedge]

Thamks

Today's paper ezpz, the rest I will die

[fringe tundra]

guysss, any way to get more orange candy from the story event? currently need it for my acc returnee mission but the daily task doesnt give any more candies,already finished all main storey, side story and suspicious traces

[stoic reef]

I'd recommend asking in #💁gameplay-help since thats the channel for advice like this

[fringe tundra]

okay! ^^

[fallow thicket]

I downloaded the game on android but can't select Asia server for logging in.

[stoic reef]

what options does it have?

[fallow thicket]

America and Europe

[stoic reef]

are you on android or iOS?

[fallow thicket]

Android

[stoic reef]

thats good then, it'll be much easier that way

so you downloaded the global version, not the SEA version. the google play store auto shows which version of the game based on your google account settings aka your physical location. to download the SEA client on your android first uninstall the honkai impact you do have and then download and run the official APK for the SEA server here https://api-os-takumi.mihoyo.com/event/download_porter/link/bh3_os/seaapk/default

that will install the sea version of the game and you'll be able to play on the sea server. please note though that you'll have to manually update every version update since your not physically located in the google play store's sea region, just come in here and get the sea APK from the first pin and it'll update your game once you run it

[fallow thicket]

ok

I want to add that I wasn't playing on any VPN when I played it on PC. Hopefully the client doesn't kick me out

[stoic reef]

it wont unless you try to have both open at the same time, can only be logged in on one device at a time

[potent brook]

Someone else has problems to start Honkai? Im in this now for 3 minutes and nothing happens. My internet connection works fine too 🤔

[stoic reef]

infinite elevator is a connection issue, while your internet is fine its your connection to the honkai servers specifically that is having an issue. please try all the stuff in the 2nd pin for fixes. if none of them help then report it to customer support #how-to-contact-cs but the stuff in the 2nd pin works 99% of the time

[smoky sigil]

Guess servers are dead

[stoic reef]

yeah EU isnt working for me either, please report it to customer support with all the info in here https://detect.honkaiimpact3.com/detect/diagnostic-en.html

@potent brook you too, seems to be having a glitch

[fringe cairn]

how do i delete cg?

[jovial bough]

tf is happening eu server

[stoic reef]

only way is to reinstall and the game and pick the basic installation instead of the full one. if you deleted the files thmselves the game will just redownload them automatically

[potent brook]

Yeah restarting the Router didnt help, im still stuck in the elevator

[stoic reef]

please do the stuff i said two messages above yours

[jovial bough]

same

[fringe cairn]

so i keep the cg downloads but i uninstall the game itself?

[stoic reef]

so what happens is when you unisntall the game and reinstall it, it will ask you the first time you open it if you want to install the basic assets option or the full assets option, if you pick the basic ones it will not download all the cg's, audio, etc. and it will prompt you to download missing resources if you are about to go into a stage that needs them. thats the only way to "delete" the cg's

[fringe cairn]

oh ok ty

[jovial bough]

it doesn’t work even with a vpn

[stoic reef]

yup, like i said it appears to be having an issue so report it to customer support with the info in the link i put

[silver urchin]

am stuck at connecting to network as well

[jovial bough]

ok report

[craggy adder]

this is miHoYo's way to tell EU to go outside and touch some grass

[spiral latch]

did all that and still getting bsod in the stardew event

[stoic reef]

can you send these screenshots?

[sullen raft]

Same problem here 🥲

[stoic reef]

!faq pcspecs

[grizzled rampart]

PC Specs ʕ๑•ɷ•๑ʔ❀
Playing on PC client? Need help? Help us help you! ʕ̢̣̣·͡˔·ོɁ̡̣̣

To find out your PC specs, follow these instructions:

1. Press Windows + R, input dxdiag.
2. Please attach screenshots of the System and Display tabs (+ Render tab if present).

[sullen raft]

No it's not pc it's on android phones

[stoic reef]

yeah EU server seems to be having an issue, please report it to customer support with all the info in here https://detect.honkaiimpact3.com/detect/diagnostic-en.html

#how-to-contact-cs

[stoic reef]

I was typing that for the person above you

[stoic reef]

hmm, its still most likely your graphics driver, or at least thats what the BSOD error code says. please try downloading DDU to do a clean uninstall of your graphics drivers (windows a lot of times leaves behind a lot of junk when updating graphics drivers) and then install the latest drivers that came out about a week after the ones currently installed on your computer, geforce experience should be downloading those after you use DDU to do a clean uninstall. the latest drivers should be 546.01

[sudden parcel]

I cant login, somebody can help?

[stoic reef]

what server are you on?

[sudden parcel]

EU

[stoic reef]

please read this that i posted a few messages above #🔌technical-help message

[sudden parcel]

Thanks

[golden ferry]

Thought I was the only one

[sudden parcel]

me to xD

[robust crater]

I keep having a a glitch with Dea Archon in ER. I am not quite sure why, but the character freezes in the middle of combat and this is the only Valk that's freezing in ER.

[lost venture]

freezing? as in the valk itself or the game freezes ?

[robust crater]

The valk, so no movement just stands there

Can't move or do attacks

[gilded birch]

are you on pc or mobile?

[robust crater]

PC

[gilded birch]

could you please send us your pc specs? #🔌technical-help message

[robust crater]

Windows 10 64bt Internal Core i3-6100u

[gilded birch]

it would be preferred if you sent screenshots (if you are concerned about showing personal info, no personal info would be shown)
its ok if you don't want to do that tho - how much RAM do you have?

also your CPU is very mediocre to use for gaming

it simply doesn't have enough processing power to keep up with the game optimally, therefore you may experience bugs

[robust crater]

Thats probably it. It's an old computer either way

[gilded birch]

yeah - the cpu is already 8 years old

[silver urchin]

and "u" variant

[robust crater]

Do skins cause lag at all since I have her in that red outfit from whenever that was?

She's the only character that keeps freezing lol

[gilded birch]

skins shouldn't have that much of a performance hit - you can try switching skins anyway as it has a harmless effect

[robust crater]

odd, DA's working fine everywhere else including co-op. Just want to mess around with it since it was free lol

[stoic reef]

ER tends to have a lot more graphics effects than other stages, maybe your graphics drivers need to be updated?

[robust crater]

The drivers are up to date, but I think the effects are causing issues with the amount of attacks she does? I'm literally only having issues with her character. I just did a run through with HOT and Susannah. No issues with them. I dunno. If I have to "give up" and continue again no biggie.

[stoic reef]

i gotcha, yeah probably just old machine t hen

[dense aspen]

so yk the acc that the email got deleted to? well i found recipts from it

so i have a chance of getting it back

just gotta fill out a new form tonight

[dense aspen]

would that help

bc i don’t know where it was created or the exact date

but i have purchase proof

and know what’s on the acc

characters etc

[next elm]

Help how do i fix this

[stoic reef]

im assuming theres more than 30GB of free space?

[next elm]

yep

[stoic reef]

a usb drive? tbh the game has a lot of issues working on that but is it a USB 3.0 drive?

[next elm]

How can I check if it is

or not

[stoic reef]

easiest way would be if you just remembered the packaging, but its ok most are usb 3.0 these days so unless its an old drive its probably 3.0

hmm, try running the launcher as admin, if that doesnt work you can always manually download the pc client (without launcher) from the first pin and unzipping it to a folder in your usb drive and then running bh3.exe

you'd have to download the manual update and manually unzip it every version update but at least it would be "installed"

[next elm]

Thank you!

[stoic reef]

np and good luck!

[gilded birch]

^^ i concur with what luna said

also keep in mind that some USB drive manufacturers may scam you - they may program the drive to report to the computer that it has more space than it actually does have

make sure your USB drive comes from a reputable brand

[dense aspen]

okay so i submitted a hoyoverse application form for an account that the email got deleted that you use to log in with. i have some proofs of purchase from a month but not all of them. will that be enough to get it back? i also am not sure where the actual hoyoverse account for registered but like i know the device it was last logged into, valks it has, location where it was logged onto honkai impact 3rd, etc. will that be enough to get it back?

[stoic reef]

its hard to say, purchase proofs are good evidence but arent the only thing they look at. if everything is accurate then they'll accept it but you'll have to wait and see because theres no way for us to know if the answers you're putting are accurate, if they are though then you'll get it bakc

[dense aspen]

what if some things are off? i thought proofs of purchase were the big key

[stoic reef]

purchase proofs are strong evidence yes, but like i said its not the only thing they look at. if other stuff is wrong then it depends on how much of it is wrong, how much it matters overall compared to the other stuff, all of this is things we dont know so thats why i said its hard to say. i dont want to say sure you'll definitely get it back when i have no way of knowing but there's a much higher chance if you have your proofs of purchase attached and they match up

[dense aspen]

yes, i have proofs of purchase from a month. its not all the proofs of purchase but its 3 receipts from that month

[stoic reef]

well any is better than none

[dense aspen]

yeah

the only thing i probably got wrong was the hoyoverse account creation country and the method of creating the account (example: username or email, etc) and probably the device i used to creating the honkai impact account on (i put my laptop but i don’t remember if it was that or my ipad) so yeah

[stoic reef]

hopefully thats still fine, im guessing you were travelling/moving when you made your hoyoverse account?

[dense aspen]

yes. it was manily logged on in missouri, united states. but that’s not where it was created. i don’t remember where it was so i just put united states

[stoic reef]

i gotcha

[dense aspen]

also like will the proofs of purchases be enough? it’s not all of them for that month it’s just the ones i could find

[stoic reef]

enough for what?

proof that you purchased anything?

[dense aspen]

yes

for the form

[stoic reef]

well i forget how the form phrases it but as long as it didnt ask for proof of every single purchase then i dont see why not all of them is not enough

[dense aspen]

ok cause it asked for all of them in that month but i only found 3 which i think is most

[stoic reef]

well hopefully its enough!

[dense aspen]

i know there’s 2 more that i can’t find

[dense aspen]

idk if that’ll effect it tho

[stoic reef]

Idk, we're all captains like you so none of us have their policies and stuff to look at, best we can do is guess. I think it's fine but I'm the end we don't have access to their internal policies and procedures

[dense aspen]

yeah that’s true

[dense aspen]

i just hope i get it back

might need to submit another form

[rose flint]

For manual installation of the game, I just have to download the sea "launcher" and then download the sea "client without launcher" right?

[rose flint]

just realised that the link for the file is only 13gb, its probably only for this particular version

is there any way to download the whole game from scratch manually?

[bronze sable]

any body can help me to login my account

why my verification email its not my email ?, please help me

[gaunt hedge]

is there a way to switch servers on mobile?

I want to go to NA instead of eu, but the option isnt on the top right

[odd wedge]

This is SEA server

[spiral latch]

tried this and still getting it, its like genuinely only happening in the stardew event on honkai any other mode, game, application hasnt had this problem

[gaunt hedge]

WAIT IM IN SEA?

[odd wedge]

SEA and NA/EU have different app

Yeah lol

#🔌technical-help message

You want the GLB client instead?

[gaunt hedge]

yea

[odd wedge]

Android or iOS?

[gaunt hedge]

It's a friend's account, ill lyk when he responds

[odd wedge]

are you asking for your friend or using friend's account?

[gaunt hedge]

asking for my friend

[odd wedge]

For Android: just install the GLB APK
https://api-os-takumi.mihoyo.com/event/download_porter/link/bh3_os/galobalapk/default

For iOS:
Create and use a non-SEA region (e.g. USA, UK, EU countries, India) Apple ID. You can then install the GLB client on the Apple App Store.
*Make sure the app name is Honkai Impact 3rd, and NOT Honkai Impact 3 on the App Store before installing.

[rose flint]

does anyone know?

[odd wedge]

Yes

Install launcher, then do this

!faq mandown

[grizzled rampart]

HI3 v7.0 Manual Download

1. Close launcher
2. Open folder \Honkai Impact 3######\Games
3. Delete BH3_v7.0.0_######.7z_tmp file (if present)
4. Download through link below and place in the folder
   SEA:
   Mirror 1 Hoyoverse
   Mirror 2 Google Drive
   Mirror 3 Mediafire

GLB:
Mirror 1 Hoyoverse
Mirror 2 Google Drive
Mirror 3 Mediafire

*✲ﾟ*｡⋆ DO NOT EXTRACT! *✲ﾟ*｡⋆
5. Run the launcher as usual.

[rose flint]

the issue is, I saw the files were only 13gb, it shouldnt be this small right?

so I was assuming this is just downloading from the previous version to 7.0

[odd wedge]

You will download assets in-game.

[rose flint]

is it possible to also manually download the assets?

[odd wedge]

No

[rose flint]

alright thanks!

[rugged panther]

is there a way to play honkai on mac? my friend wants to play but cant download it

[odd wedge]

if there's android emulator for mac, then yes.

The PC client for Windows only :(

[rugged panther]

do you have any reccomendations that arent laggy?

[rugged panther]

aww

[odd wedge]

not even linux can play cuz of the pc client anticheat

[odd wedge]

I dunno QAQ, hopefully this helps
https://www.lifewire.com/best-android-emulators-for-mac-4771894

[rugged panther]

oki tyyy

[gaunt hedge]

it worked omg tysm, you're a godsend

[stoic reef]

Tbh then I'd contact customer support and maybe try reinstalling the game if you haven't tried they already (I forget)

[spiral latch]

i'll just skip the event thank you for helping tho

[stoic reef]

If you don't recognize the email that it's linked to then contact customer support and tell them you think your account might be hacked #how-to-contact-cs

Also please change the password to your email address and log out all devices from your account center if you use Gmail

[bleak pawn]

so I re installed the game, and after downloading the files in launcher and launching I can go to downloading assets just fine but, it crashes shortly, i reinstalled the game, restarted my pc, running as administrator, it still crashes, even tho it's working normally before I reinstalled it

help

[grizzled rampart]

PC Specs ʕ๑•ɷ•๑ʔ❀
Playing on PC client? Need help? Help us help you! ʕ̢̣̣·͡˔·ོɁ̡̣̣

To find out your PC specs, follow these instructions:

1. Press Windows + R, input dxdiag.
2. Please attach screenshots of the System and Display tabs (+ Render tab if present).

[dense aspen]

i am so stressed they won’t accept it 😭 i can’t even sleep cause of it- it’s 5:15 am

[silver urchin]

if M1 / M2 then Playcover is best option since other emulator wont work anyway

[stoic reef]

hmm, try updating your graphics drivers, if you install amd's adrenalin software it should do that automatically. if it doesnt have any updates then maybe try clearing the cache with these steps #🔌technical-help message and if it crashes again please send us your output_log

1.Press Windows Key + R in your keyboard
2.type %userprofile%\Appdata\LocalLow\miHoYo
3.Send the output_log.txt here

[stoic reef]

you're gonna make yourself sick at this rate, just trust yourself with the answer you gave, it can take days to process the account recovery form but please try to not make yourself sick with worry

[simple birch]

Which file should I download if I don't download it via launcher?

[silver urchin]

PC client without launcher

these are GLB so scroll to SEA ones

[odd wedge]

!faq mandown

[grizzled rampart]

HI3 v7.0 Manual Download

1. Close launcher
2. Open folder \Honkai Impact 3######\Games
3. Delete BH3_v7.0.0_######.7z_tmp file (if present)
4. Download through link below and place in the folder
   SEA:
   Mirror 1 Hoyoverse
   Mirror 2 Google Drive
   Mirror 3 Mediafire

GLB:
Mirror 1 Hoyoverse
Mirror 2 Google Drive
Mirror 3 Mediafire

*✲ﾟ*｡⋆ DO NOT EXTRACT! *✲ﾟ*｡⋆
5. Run the launcher as usual.

[odd wedge]

Step by step for you babe

[silver urchin]

[odd wedge]

https://media.discordapp.net/attachments/435687797626634241/996334408846036992/735061146096369764-1.gif

[simple birch]

thanks

[dense aspen]

i’ll try not to i just rly wanna get my acc back

[stoic reef]

i know

[worldly cipher]

This is still actually a good APU if you were to ask me iirc mine was a8-7600 and can still run Honkai even tho on low specs sadly 10-20fps on Apho2, not sure about the other ones tho

[languid helm]

what's ur current drivers?

if it's Adrenalin, A8-X may support but you need to switch off some parts

if you don't want bother it, install Catalyst Control Center instead because u using A-Series

from that on now, you kinda need to overclock panel a bit

this APU may have some issues and crash either in APHO/2, bassically can't really handle it in normal conditions, and maybe when u starting because hi3 regards ur APU as medium-low graphic

so temporarily crash is happened, i know because i've testes some apu environment

you might need to start as low res mode (shift+click/enter) when launch game

[worldly cipher]

Yeah with that APU you can play at 720p max

How about graphics quality? I'm sadly to say if you play with that kind of spec all of them must be low quality

Hell I'm playing an old game but I can go far to medium + 720p at best if I go 1080p is it really laggy/unplayable

I tried Evil within with a Radeon R7 ...... 360p/480p all low = 10-20fps

[dense aspen]

well they rejected my form

[languid helm]

what you need is just a cheap rx580/rx580sp cheap gpu that still produced from china, only $120

and problem solved

[worldly cipher]

Though you can still play Genshin and I doubt Honkai

Cuz my fps in Genshin when I was still using a A8-7600 is 20-40fps

Tho that was a long time a go I remember Dragon spine being a hell map cuz 10-15fps

[languid helm]

hi3 just get crash if you play some cg... or maybe because the engine itself hasn't optimized for part1 of the gaem

[worldly cipher]

Dragon spine is still an ass in my vega 8 but atleast it's 30fps+

[languid helm]

and the more demand esp on part 2 later...
well not my part again, glad cs and support are improving after covids, just let the technical parts into them. before that is so chaotic, only community helper who tested and fixed

[dense aspen]

where can i find out what country my hoyoverse account was registered in

[tight oxide]

hey guys have a question here
so several days before I run honkai on pc without any problem and from yesterday until today I can't run the game and always show pop up failed to check update. reconnect?
I try different network and wifi including personal hotspot still no work, but when I try on my mobile phone or tablet with the same network, it runs perfectly
I try to turn off the rtp and reinstall the game but still no good, try to reinstall the C++ still won't do good too

[lost venture]

Try the pin about connection issue
Otherwise if it's just only pc having it there might be a problem with your actual wifi card and which then I recommend doing ethernet instead

[tight oxide]

try the ethernet still no good. Sry forgot to mention this too

[lost venture]

Do you have any VPN or something running?

[tight oxide]

nope

[lost venture]

Again did you try everything in the connection pin?

Try it first and see

[tight oxide]

sorry to ask but what is connection pin?

[lost venture]

The 2nd pin of this channel

That is related to connection issues

[tight oxide]

oh wait let me check it

[lost venture]

If it doesn't work I'm not entirely sure what's going then
Maybe at beat faulty rj45 or cat cable along with the wifi card but again we don't know

[tight oxide]

hmm perhaps but if there're some problem regarding the rj45 supposedly i can't use the internet but anyway thanks for the recommendations, appreciate them

oh okay so i try to surf the folder of the installed location and found "Game" folder, open it and double-click application with "honkai" name and able to launch the game perfectly but can't access the event information

[dense aspen]

is there any way to recover a google account that was deleted 7 months ago…

[shy axle]

anyone know why it wasnt sent still?

[stoic reef]

last time it took 2-3 months to start shipping iirc

[shy axle]

has it not been that long yet?

ig im just off, thanks

[thick tendon]

hello i alrdy put this in bug report channel but anyway

[stoic reef]

yeah its only been a month

[stoic reef]

maybe try clearing your cache?

[thick tendon]

i can't do co-op and everytime i tried to do it after forming team (party), this shows up and we got disbanded. Please help.

[stoic reef]

!faq pcclearcache

[grizzled rampart]

1. Please, close both game and launcher.
2. Press Windows + R, input regedit.
3. In the opened window, please locate \HKEY_CURRENT_USER\Software\miHoYo\Honkai Impact 3 and delete it.
4. Press Windows + R, and input %userprofile%\Appdata\LocalLow\miHoYo\ in the opened window. Delete all the files in the Honkai Impact 3/3rd folder.
5. Restart your PC.

Do note that doing this will require you to login again. Linking account is highly recommended.

*also refer to system requirements:
#🔌technical-help message

[stoic reef]

if that doesnt help then also report it to customer support #how-to-contact-cs

[thick tendon]

ah ok ok i'll do that first

thank u!

[stoic reef]

np and good luck!

[stoic reef]

not sure if 7 months is recent enough but you can try this https://support.google.com/accounts/answer/6236295?sjid=8816959371146456573-NA

[thick tendon]

@stoic reef I restarted the game and the game updates a few files and now it works! Thank you thank you.

https://tenor.com/view/instagram-zefexwoo-shaurya-cute-bear-cute-love-cute-gif-18274294

[stoic reef]

[pearl spindle]

I am stuck in "connecting to network" in android phone. Worked fine in the morning but nothing now. Tried clearing cache and data and reinstall. Nothing fixed

[silver urchin]

connection issue
second pin

[dense aspen]

i don’t need the data recovered just the google acc so i can get the hi3 back

[stoic reef]

Yes I know, that link should be for recovering your account I thought

Yeah it is, the data its talking about is like Google drive data and stuff

[dense aspen]

oh. well i’m planning to call google later or start a support chat w them bc that’s how desperate i am to get my acc back. if i get the google acc back then im sure ill be able to get my hi3 back

[stoic reef]

Should be able to yeah cuz you can get verification emails

[dense aspen]

yes

it was deleted 7 months ago like i literally don’t need the data or anything literally just the google acc

also if this is the official hi3 server aren’t their hyv devs on here? and they can see what im saying?

[stoic reef]

The only hyv staff in here is some community manager people iirc, they have a dedicated customer support helpdesk for any actual issues and yes this is the official discord but it's always been community run so anyone at the helpdesk isn't even in this server, neither are the devs iirc so no unfortunately they aren't seeing what you're saying.

But looks like it's been too long since it was deleted to recover the Google account.

The only thing I can recommend for your old account is to try and make sure you figure out and try to get as exact as possible for all the answers that the form has before asking for it again.

Like the physical location should be more detailed than just USA. Unfortunately there's no way to look that up because most of the questions on the form are things that can't be looked up anywhere, they have to be more remember things

[dense aspen]

yeah so that’s a problem

did anyone else in this server ever have the same problem i’m having

[stoic reef]

A few yeah over the last year or so

[dense aspen]

did they get it fixed????

[stoic reef]

The problem is is that they have to be able to prove as a company beyond any legal uncertainty that someone is the original genuine owner before giving them the account otherwise people would 100% be losing their accounts to fraud and people pretending to be the account owner

[dense aspen]

how tf do i get my acc back bc i’ve been trying since august

[stoic reef]

Oh sorry I misunderstood, I've helped probably over 200 people with the account recovery process, a few didn't get their accounts back is what I meant

[dense aspen]

i know what valks it has, the date close to when i started hi3 on it, etc. there’s even an Apple linked to it that i don’t have access to

[stoic reef]

Tbh the valks unlocked isn't a good proof for account recovery, that's something that can be looked up or guessed, but the only process to get your account back is that account recovery form from customer support. Make sure every single question is as accurate as possible. Don't just say USA for the location for where you created it, figure out where you were and try putting that city and state. If your previous PC was prebuilt then look up the specs for what kind of stuff it has to be as specific as possible. Someone here went through that form 7 times before they got it right enough to be approved. If you're not sure the specifics of a question then maybe try to get it more accurate because every question matters, just some more than others but they all matter

But it's the only way to get your old account back. I personally lost my genshin account because I didn't know my UID and had to start over, that was rough

[dense aspen]

ok so this is the problem:

i got the actual hyv acc from a friend ik irl, it was supposed to be for genshin impact since on april 22, 2022 my genshin acc got stolen. she gave me the acc on that day and thats the date i linked the current linked email. i decided to start hi3 on it instead. the location where i re-linked that currently linked email i know, its where i live obvilously. i also don't know the method that was used to register the hyv acc. i keep putting username bc ik the username. so it's probably (most likely) those two things getting in the way. no, my friend got the acc in the first place a few months before she gave it to me bc she traded for it. since april of 2022 the acc has been mine and only mine. password didn't change, no nothing

and the friend ik irl she lives like 10 minutes from me but we had a falling out in the beginning of this year so i cant ask her any questions

she became toxic af so

[stoic reef]

Ah that's probably the issue then, account sharing is against TOS and if you're getting the questions on the creation part very wrong then that's probably too different to approve it

Might have to start over, cuz if the hoyoverse account creation date stuff and device used to create it is wrong and location and all that then that's probably too much. And if they find out you got the account from someone else they won't help you at all since it's forbidden in the terms of service

Also the username is not the same thing as the in game nickname. The username can be set only once and can't be changed, even on account.hoyoverse.com

[dense aspen]

i know

i know the username

do i just keep putting countries till i get it right

cause the other stuff should be right

i even provided receipts

[stoic reef]

I mean the date is probably wrong too since it's not talking about your honkai account but the hoyoverse account creation date. Same with the device specs of the device used to create the account. And the country does it only ask for country or does it say physical location? Cuz last time I ran across the form it could take the city and state too which helped a lot.

You can keep trying but unless you get the answers right they're probably gonna keep denying it. I personally would just start over but that's my personal preference so I won't tell you to do trying if you would rather keep trying instead of starting over

[dense aspen]

no it asked what date i started hi3

it asks for country only

[stoic reef]

Huh they changed the form a bit then, well it's up to you to keep guessing if you want to keep trying.

[dense aspen]

i don’t think id wanna start a new acc bc my old acc has multiple bridge themes, multiple SSS and SS ranks, most valk, etc

[stoic reef]

I gotcha

[mortal garden]

A question as I'm beginning to doubt myself. Is the status of the volume 2 here correct? I started seeing people receiving their copies of art collections, but I still don't have anything beside "Filled In" and I'm in doubt if I actually did that properly

[stoic reef]

Afaik no one has shipped theirs yet. Did the people who get them already get them from like the cn server or maybe just buy it from the official merch store?

If it's like last year it took around 2-3 months to even start shipping and it's only been a month so far since the submission ended

[mortal garden]

No, the books are English, but admittedly, most post state it's SEA region, usually Vietnam, but I've seen a post where one stated it arrived to NA

[dense aspen]

is there any possibility for me to get it back

[stoic reef]

Huh I'm sus that those got it from the event lol but either way a lot of people don't have theirs shipped yet so probably just gotta be patient

[stoic reef]

To be perfectly honest there is a very small possibility but I don't think it's going to get recovered unless you get the answers you're missing from your ex-friend and make sure they every single answer is 100% accurate

[dense aspen]

what if not every single this is 100% accurate?

[dusky bone]

Should I be worried that I am not given the option to track my Artbook's shipping?

[gilded birch]

from my experience last year, no you don’t need to worry

in fact the option for me to track my shipment was available to me AFTER i received it

[dense aspen]

i literally just want my acc back like what do i do call hyv and answer questions 😭😭😭

[gilded birch]

your options are very limited; you can:
1: Contact your ex-friend for help answering the questions
2: Attempt to submit more forms

or 3: Start a new account

i don’t believe they have a CS number you can dial

[dense aspen]

i might have to contact her ig

[copper gulch]

I was about to ask this as well cause ive been checking over and over

[viral cargo]

hiii my main launcher is collapse but idk what happen 😭 fucking... endless refresh can't get in like i normally would, i got in just fine on the main launcher but in the meantime idk what to do if im not mistaken one of the collapse launcher devs is in the serv? which is why i brought it here!

[silver urchin]

@thick python

[silver urchin]

try running it as admin

[viral cargo]

ooh!! tysm <33

[silver urchin]

it worked?

[viral cargo]

im trying again rn aaaa

forgot i deleted to reinstal and then forgot to reinstall

[silver urchin]

[viral cargo]

NOO IT STILL DOESNT WORK

[silver urchin]

well, have to wait neon's response then

meanwhile you can open the game manually with the bh3.exe in the game folder

[viral cargo]

mhm

[dense aspen]

i just emailed her so let’s hope for the best

[cosmic plume]

collapse ?

[silver urchin]

already reported issue, we notified the owner just wait a hotfix

meanwhile open the game manually using bh3.exe in the game folder

[dense aspen]

@stoic reef GOOD NEWS

so i found old messages w me and my friend when she gave me the acc and it was her main genshin acc so therefore it had to have been registered in the united states

she gave it to me so

i just gonna figure out the email that was used to registered it

[stoic reef]

oh nice, well good luck on the next attempt!

[dense aspen]

do you think that should help?

[stoic reef]

it is better than before so probably yeah

[dense aspen]

yep

better than nothing

[dense aspen]

why does it says it expired on may 3 of this year

like is that a typo or

[errant kelp]

5th of december

[dense aspen]

oh ok

so would the date april 3, 2022 be 04/03/2022

[gilded birch]

the format above is day/month/year, so april 3rd, 2022 would be 03/04/2022

[dense aspen]

is that the same how it looks in game when it says someone was last online? for hi3 i mean

[stoic reef]

I believe its whatever your device is oriented. for instance for me in NA its shows year/month/day

[keen junco]

If I download basic data pack, will it make any big difference in game?

[stoic reef]

no, it'll prompt you to download missing assets if you try to go into a stage that needs stuff you dont have though

[keen junco]

Ohh

Aight

[stoic reef]

mhmm, its a storage saving thing mostly, the assets that do get downloaded aren't lower quality or anything

[tawny path]

I can’t start the game, the game keeps in the loading screen. I can tap every button, but it doesn’t react to being touched. I restarted my whole ipad already

[silver urchin]

second pin

[tawny path]

Tried a vpn, seems to be a bug more. I get stuck on the homescreen. The “Tap anywhere to start” doest react.

[silver urchin]

pc ?

[tawny path]

Ipad

[silver urchin]

ios doesnt support cache clearing unfortunately so you can try either another network connection first then a reinstall second

[tawny path]

Yeah I am at uni rn, my hotspot didnt work

Ill try to login at home

Thats prolly the issue

[silver urchin]

mostly connection issue yes

[raven ore]

is there any way to reduce the size of the app?

[silver urchin]

fresh reinstall

[full junco]

dumb question but how do u link a hi3 account to hoyolab?

or u cant

[silver urchin]

you cant login ingame if it wasn't linked already

[full junco]

oh

[silver urchin]

use same email & pass

from ingame on hoyolab

[full junco]

ohh

i think i logged in with google

shouldnt have done that

[silver urchin]

you can use google sign in in hoyolab afaik

[silver urchin]

the google button under

https://www.hoyolab.com/home

[full junco]

wait it actually worked

thanks lol

[silver urchin]

[digital flower]

Hello, why can't I connect to the game no more? It says Failed to connect to internet on both my phone and PC but my internet is working. I'm watching youtube RN

[odd wedge]

#🔌technical-help message

[dense aspen]

so what would an iPad in the united states be?

[stoic reef]

that depends on the settings, not the device itself. whats it showing in game?

[dense aspen]

cause this is my main acc and on the form it’s asking me when the last day i logged on was

and it was on april 3, 2022

[stoic reef]

*2023

but if the image matches what your last logged in day was, im confused where the problem is

[dense aspen]

i mean 2023 yes

i’m just asking on the form it asks for the date and it’s a weird format

oh it’s fine i’ll figure it out

ty for ur support during the past few days tho

[stoic reef]

ah, well unless that screenshot is taken from someone whos ipad is not set to standard english thats april 3rd 2023

[dense aspen]

yes that’s the date i was last on

i have one more question

so the form asks what method was used to register the acc. do i just put email and put the email currently linked to it or

[stoic reef]

to register the account? that would be the original registration method, so not your currently linked email but the method used to first create the hoyoverse account, might be email, twitter, appleID, etc

[dense aspen]

oh

ok

it might take me a million times but i gotta get my acc back

[north oriole]

please help stuck in update setting

[silver urchin]

second pin

[north oriole]

oke,i'll try

[woven sandal]

Hello, returning player here, is there a way to skip the tutorial? For some reason the game defaulted me into EU server and my account's in NA.

[silver urchin]

quit the game and re open

change server in the login screen

to NA

[woven sandal]

wait u can change server in login screen? O_O

sec imma relaunch

[silver urchin]

yes

top right

[woven sandal]

Thank you!

[woven sandal]

Ahhh, i forgot my username and have no idea what e-mail that i bound my old account with, just contacted CS, hope they respond asap. ❤️

[potent helm]

is there any difference between Audio Files and Complete Audio Files?

[stoic reef]

iirc audio files are the needed audio resources, think things like attack noises, stage bgm, things like that. complete audio files is both audio files and things like dialogue audio and stuff

[fading cypress]

The game takes up 27gb on my phone. How do I reduce it?

I need to save space

[silver urchin]

reinstall

[fading cypress]

How much will I save if I do this?

What about switching to SD package? What will that do?

[silver urchin]

i dont think thats possible

[silver urchin]

#🔌technical-help message
actually nvm you wont save anything

but you can go for the basic installation

[fading cypress]

What does full assets give? What’s the difference between the basic and that

[silver urchin]

bridge interactions / cutscenes

[fading cypress]

Only?

[silver urchin]

i think the valks voices in story aswell

[fading cypress]

The voice acting ?

[silver urchin]

it will tell you to download the missing resouces for the stage when you try to play it

[stoic reef]

the difference between basic and full install is cg's, music and audio past the basic stages, dialogue, later stage maps. but it will prompt you to download missing assets before entering a stage, as of right now the basic install size is 18 GB

[fading cypress]

Ah ok

[silver urchin]

[stoic reef]

[stoic reef]

pretty much most of the stuff in the ai-chan phone > download section

[fading cypress]

As a person that only does er, abyss, and ma. Can I be fine with just basic?

[stoic reef]

i mean anyone can be fine with just basic, if you happen to do something that needs extra resources then it'll just prompt you to download the missing assets but your overall game size will be lower

[fading cypress]

I do story too, but I’ll only just download the newest chapter that’ll come out this patch. I don’t play previous chapters

[fading cypress]

Perfect, thanks

[lunar gust]

yeah I only download basic resources on my phone, full on PC

cuz I very rarely need to play from the phone and I surely don't need all the CGs when I do

[stoic reef]

same reason for me too actually

[lunar gust]

hopefully better optimization soon, the devs promised it once they update to the new engine iirc

[stoic reef]

i hope so too, it is the perfect opportunity since it sounded like they're making it from the ground up instead of bolting on new stuff on top of an old foundation

[lunar gust]

mmm I wouldn't be too optimistic about that

making it from the scratch is very expensive

[stoic reef]

hmm true, but i can cope for at least some better optimization

[thick tendon]

I hope they reduce the storage size a bit *sigh

[cosmic lion]

they already reduce some gb from the basic install last ver.

@stoic reef@lunar gust@silver urchin

[silver urchin]

[thick tendon]

I think it is the dubs that took the storage so much then

[cosmic lion]

well the game still is the same "full install size", so probably just made more stuff optional or the downloads are better compressed~ idk tbh

[gray pulsar]

Help me…. My artbook is being sent back to Hoyo and I can’t call the cs of my shipping service.. I hate my life… there isn’t even a channel for this…

[lunar gust]

oh but there is -> #how-to-contact-cs

[lunar gust]

restart the game?

if doesn't help contact CS -> #how-to-contact-cs

[rapid nova]

I did that

And it took my crystals

[lunar gust]

the game must've desynced then

you can check your crystal record in CS menu

for the record: the server is always right, what your client displays sometimes may not be accurate

but that doesn't mean your crystals disappeared or anything

if you're still in doubt after checking the crystal record, then contact CS for sure

but imo not worth the hassle for 280 crystals

they'll most likely tell you that no mistake occured anyway

[rigid nacelle]

is there no chinese dub file for the 7.0 pv in the pinned messages link? i can't find it, not sure if im just blind

[gilded birch]

no - there is a 2 second buffer in the beginning of the CN client’s PV file that shows the “for 12+” that isn’t on the overseas clients

as a result, when i tried making the CN dub file with captions the audio and video was mismatched

you can watch it here tho: https://youtu.be/A79WYh0mes4?si=7ASnX5IgrlRd7ksm

[rigid nacelle]

ah i see thankyou thankyou

you are a hero for making the subbed cn dub files

[gilded birch]

thanks

i use them for myself too, so might as well share it with everyone else

thank @odd wedge for the older CN cgs tho

[devout dagger]

im genuinly struggling i need to log into my old mihoyo acc but i messed up during the linking process and now its starting me over from scratch. what can i do to fix this??

[cosmic lion]

what do you mean? did you login to the game before linking your account?

[stoic reef]

[cosmic lion]

[primal dew]

Need little help, my game fps drop badly after the window update

it only 3~5 FPS now

[stoic reef]

can you provide these screenshots?

[stoic reef]

!faq pcspecs

[grizzled rampart]

PC Specs ʕ๑•ɷ•๑ʔ❀
Playing on PC client? Need help? Help us help you! ʕ̢̣̣·͡˔·ོɁ̡̣̣

To find out your PC specs, follow these instructions:

1. Press Windows + R, input dxdiag.
2. Please attach screenshots of the System and Display tabs (+ Render tab if present).

[stoic reef]

ah i see your issue

give me a minute to find teh right drivers, but basically your graphics drivers got replaced by a super basic windows one from... 17 years ago

[primal dew]

[vapid mesa]

Yeah that's just the windows basic VGA adapter, fallback when drivers are otherwise absent

Otherwise it should be showing your AMD Radeon R7 M260X

[stoic reef]

here you go https://drivers.amd.com/drivers/radeon-software-adrenalin-2020-22.6.1-win10-win11-64bit-legacyasics-june23-2022-legacy.exe

[vapid mesa]

legend

[stoic reef]

sorry, apparently AMD doesnt like it when you link to the driver itself try this link https://www.amd.com/en/support/graphics/amd-radeon-r7-series/amd-radeon-r7-200-series/amd-radeon-r7-m260x

[primal dew]

Thanks very much

[stoic reef]

just get the adrenalin edition one thats 463MB

[stoic reef]

[stoic reef]

no u

[primal dew]

Is this normal?

[stoic reef]

not really, what does it say when you click get more details?

[stoic reef]

can you first go to device manager (click start, type "device manager") and open that?

then click on the > icon next to display adapters and send a screenshot of everything thats in there

[primal dew]

Which one?

[stoic reef]

hmm, can you click view and click show hidden devices and see if theres a section called display adapters?

should look like that

[stoic reef]

can you click action and then scan for hardware changes and see if anything happens?

[vapid mesa]

Can you check the error with that video controller?

[vapid mesa]

ooo, okay try and do that

[primal dew]

ok

[vapid mesa]

That's likely the controller handling the dGPU to talk to the rest of the system

[stoic reef]

mhmm which would explain why adrenalin couldnt find it if thats not working

[vapid mesa]

https://support.hp.com/au-en/drivers/closure/hp-elitebook-850-g2-notebook-pc/7343211

These are quite old, only thing I could try and do is see if windows update can pick up anything recent

[primal dew]

Nothing here

[vapid mesa]

hhh, typical HP

[stoic reef]

it is old, but installing the intel HD graphics 5500 might fix the discreet gpu controller since the processor is intel. but yeah can try installing the driver-graphics from the HP website and if that isntalls ok then running amd adrenalin again. but if not then yeah try the windows update

try this link https://support.hp.com/us-en/drivers/hp-elitebook-850-g2-notebook-pc/model/7343216

[vapid mesa]

Go there

• Select Windows 10 and Windows 10 (64-bit)
• Select driver-graphics
• Hit download next to the Intel video driver and control panel

[primal dew]

My computer is restarting

[stoic reef]

thats normal if the graphics driver installed correctly, make sure to run the amd adrenalin if you havent yet after restarting

[vapid mesa]

Restart is a very good sign, awesome

[vapid mesa]

Alright, check device manager again

[stoic reef]

can you open this and show whats in it?

[stoic reef]

gotcha, can you show the display tab of dxdiag again?

slick start, type dxdiag, just the display tab should be fine

[stoic reef]

hmm when you ran the hp driver install, did it give any kind of error message?

[primal dew]

No

[stoic reef]

ok gotcha, what happens if you try to install this (intel driver isntall straight from intel instead of using hp's one) https://www.intel.com/content/www/us/en/download/18388/intel-graphics-driver-for-windows-10-15-40-4th-gen.html

[primal dew]

Which one?

[stoic reef]

the .exe one

[stoic reef]

go ahead and click yes

audio should still work

[primal dew]

restarting

[stoic reef]

ok and it didnt give any errors right?

[primal dew]

Yes

[stoic reef]

ok cool, once its finished restarting please send a screenshot of your dxdiag again

[stoic reef]

woo!

[vapid mesa]

Progress!

[stoic reef]

ok now try running the amd adrenalin again and lets see if it gives an error

[stoic reef]

le sigh, what does your device manager say?

[stoic reef]

can you open display adapters and show what that says?

[vapid mesa]

[vapid mesa]

ohhh

Okay I see what's happened

He has the 850 G2 model with the i5-5200U

That model has no dGPU so no 260X

i5-5500U model is the one that does, damn

[stoic reef]

though victor, while i double check some things does honkai work ok now or is it still like 3-5 frames?

[primal dew]

let me install again because i tried uninstall and install again

[stoic reef]

ah ok

[primal dew]

and what happen to those adrenalin file that error? because i my disk lost some memory

[vapid mesa]

It may seem like you can delete and forget that, you have a diferent model of the Elitebook 850 G2, without the AMD discrete GPU

[stoic reef]

mhmm, can delete, i'm thinking it doesnt have the AMD GPU as well so i was looking into varients of that

[vapid mesa]

I can see the 5200U version of the G2 being sold in places, but HP don't seem to have that listed on their own site, so may be a case of it being an international variant for asian markets; Which is a thing for many OEMs

[stoic reef]

yeah, looks like that one is a varient without the AMD graphics card so it should all be good now

[vapid mesa]

Alright awesome, let us know how Honkai performans once reinstalled, and if back to normal, should be right as rain

[stoic reef]

yeah i just finished looking, the only 12GB ram varient i found was only integrated graphics

[primal dew]

YES!

It normal again

@vapid mesa @stoic reef Thanks very much for helping me

[stoic reef]

huzzah!

[vapid mesa]

Yaaay! Sweet! No problem at all man

[odd wedge]

Khai is taking over as channel mod

[stoic reef]

getting evicted from my cave

[vapid mesa]

I did my besto not to speak over and interject so much I respect the comfort the regular techies have ehe

[stoic reef]

i mean as long as everyone gets taken care of i dont mind if i get interjected

[odd wedge]

it's joke dear, everyone welcome

[vapid mesa]

What isnt a joke is me kicking you all out Im the tech sheriff now

(the heat is getting to me)

[odd wedge]

[stoic reef]

woo i can be lazy

[vapid mesa]

[odd wedge]

Dear Mod Friend of mine,
Get ready to be the first mod to get banned by a mod friend, mod friend.
Regards,
Your Mod Friend <3 (still banning u)

[vapid mesa]

Dear mod friend of mine,
Get ready to be the first mod to get counter banned by a mod friend, mod friend
Regards,
Your mod friend ❤️ (I'm controlling the spiders in your room)

[lunar gust]

I'll ban you both

[thick python]

[primal dew]

[keen heath]

Suddenly getting the “LITE failed!” Issue for all the stages, but I don’t see any of my mats are capped…

[stoic reef]

do you have any exp boosters in your inventory?

or if not, is anything at all maxed in your basic, supplies or forging equipment tabs? regardless if its a material or not

[keen heath]

Not sure, tried re logging in but I’m stuck on the loading screen

Problem might have happened cause of poor network connection actually…

[stoic reef]

that could do it too, might try the stuff in teh 2nd pin to see if that helps with the network issue

[keen heath]

Alright ty

[keen heath]

All good now, thanks. It was my stigs that were capped lol

[stoic reef]

ah gotcha, glad you got it figured out!

[craggy lance]

I saw that the tracking of the Art collection vol2 is available, where can I put the code?
I'm stupid sorry

[lunar gust]

https://www.17track.net/en

[jovial bough]

where i find the code ?

[lunar gust]

Ai-Phone -> Merch Prizes button

[jovial bough]

thanks

[lunar gust]

[mortal garden]

Tracking got available? About time I was getting really worried when I saw all the Germany people getting artbook

[gilded birch]

not sure how it is for other people, but i can confirm that i also can track the artbook

[tribal wedge]

I can’t track mine either

It says package not found

Desperately hoping it’s just a delay

[mortal garden]

Have you tried 17track?

[gilded birch]

do you perhaps know some major shipping carriers in your country? if so, go to their websites and enter the code to see if you can check your shipping status

you can always ask customer service ( #how-to-contact-cs ) for help - just make sure you tell them what you’ve done so that they can best assist you without repeating what you’ve already done

[tribal wedge]

I checked them, nothing as well.. I’ll probably wait a few days in case it’s just a delay but thx

[steel parcel]

Help, I keep crashing after the 7.0 patch. Sometimes it crashes in the elevator, sometimes it lets me through and crashes after I try to play.

I'm on the steam client, and I've tried the following:

• Updated GPU drivers.
• Verified the integrity of local files.

After verifying, crashing and verifying it let me through just enough for me to do APHO tasks but after I tried to play anything else, it crashed and I'm back to always crashing on the elevator.

[steel parcel]

I deleted the Hi3 folder in AppData/LocalLow/Mihoyo and it seemed to partially help. I can get ingame but it still crashes during gameplay.

[steel parcel]

Whelp, at least now I have the crash dump available. Anyone know where I can send this? The #how-to-contact-cs is not very clear on this. 🤔

[stoic reef]

can you first send your output_log here? i might see something
1.Press Windows Key + R in your keyboard
2.type %userprofile%\Appdata\LocalLow\miHoYo
3.Send the output_log.txt here

[summer fable]

the game had been loading for quite sometime now and it seems to have the same issue after several retries. any solution to fix this issue?

[stoic reef]

yup, that spinning circle is a connection issue, please try the stuff in the 2nd pin

[spring canyon]

Does anyone know how to recover the HI3 account that was logged into GPlay? My account is appearing in the account recovery but fails to link to a new email.

[stoic reef]

that message means that your honkai account is already linked to a hoyoverse account so you cant link it to a different one. if you do not remember what hoyoverse account its on then contact customer support #how-to-contact-cs

(you can also try checking the battle chronicles in hoyolab to see if you can find your honkai account on any hoyoverse accounts you might have)

though if you were able to play recently on your phone via google play then have you tried logging into the game with the google account option?

if you're now on pc you might have to go to account.hoyoverse.com and link an email to your google play hoyoverse account to let it sign in on pc

[spring canyon]

No I haven't tried playing on my phone yet, but I guess I'll be forced to, if it means retrieving my account. I do remember linking it to my email, but I might've linked it to my phone number as well. For the email that I regularly use for this game, it just created itself a new character in HoyoLab for some reason.

[stoic reef]

Well if your honkai is on your Google account then you'll just need to link an email address to it to log in with on PC, try logging into hoyolab with your Google account and if you see your honkai account in the battle chronicles then just go to account.hoyoverse.com and check \link an email to use to login with on pc

Keep in mind that the Google account option and the email login (even if it's the same email used for the Google account) is two separate logins that could be used for two separate accounts

[spring canyon]

If I do link my Google play into my HoyoVerse account, will it overwrite the created Lv. 1 character?

[stoic reef]

no thats impossible, honkai accounts cannot be deleted except by customer support and each hoyoverse account can only have one honkai account on it per server. you also cant merge two hoyoverse accounts together so you cant just put your google plays hoyoverse account on your other hoyoverse account. if you linked a different email address to your google play's hoyoverse account then all that would change is your ability to log in via email and password

[spring canyon]

Seems like I'll have to link my Google account in-game and do it the hard way lol. CS isn't replying to my message last night so I'll do other workarounds till then. Thanks for the help~

[stoic reef]

what do you mean link it in game? are you talking about logging into your lvl 1 account and linking your google play or are you talking about installing on your phone so you can log in and link an email address?

just to confirm, this is all you have to do, no need to install the game on your phone (try logging into hoyolab with your Google account and if you see your honkai account in the battle chronicles then just go to account.hoyoverse.com and check\link an email to use to login with on pc)

[peak yarrow]

How long to til the honkai art collection book to be shipped from the event a few months ago

[stoic reef]

some people have already had it shipped, just make sure you check your ai chan phone > merch

if it gives you a tracking number then it shipped

[peak yarrow]

I went to track on usps says label created not yet in the system

[stoic reef]

then that means that its too early to get tracking info on it but the shipping label has been created

[peak yarrow]

So once it register on the system it will be shipped right

[stoic reef]

basically yes, if you read the message on usps it explains various reasons why its not yet in the system

most likely it just hasnt been actually given to usps yet

[peak yarrow]

Let’s just hope it arrrives

[stoic reef]

i mean it should, the main way it wouldnt arrive is if the ship/plane its on crashes or something. most problems in international shipping just delay packages, not destroy them

[peak yarrow]

True

[vague ledge]

have 70gb space remaining, whats the issue?

[stoic reef]

its a connection issue, try the stuff in the 2nd pin

[stoic reef]

need to reinstall the game, part of the code is borked it looks like

[steel parcel]

[steel parcel]

I reinstalled and it crashed right after exiting the elevator and before the UI got drawn.

Saw this in output_log:

Rejection: ReferenceError: miHoYoGameJSSDK is not defined
    at eval (eval at <anonymous> (:1:35), <anonymous>:1:36)
    at <anonymous>:1:35

Ring any bells?

It froze for a while and then crashed with the same error as before. 🤔

[odd wedge]

Try this first

!faq pcclearcache

[grizzled rampart]

1. Please, close both game and launcher.
2. Press Windows + R, input regedit.
3. In the opened window, please locate \HKEY_CURRENT_USER\Software\miHoYo\Honkai Impact 3 and delete it.
4. Press Windows + R, and input %userprofile%\Appdata\LocalLow\miHoYo\ in the opened window. Delete all the files in the Honkai Impact 3/3rd folder.
5. Restart your PC.

Do note that doing this will require you to login again. Linking account is highly recommended.

*also refer to system requirements:
#🔌technical-help message

[steel parcel]

Will that affect the steam login though?

Okay, so now it crashes during "Updating Settings" in the elevator.

output_log has this:

www error: url=https://sdk-os-static.hoyoverse.com/combo/box/api/config/sdk/combo?biz_key=bh3_usa&client_type=3, error=Cannot resolve destination host

I have a feeling it's not liking the VPN.

Tried to turn it off, no effect. Tried both Japan and American endpoints, no effect.

[stoic reef]

if you go to your honkai installation folder, do you have a config.ini file?

[steel parcel]

I'm reinstalling it again so just a moment.

[stoic reef]

actually nvm, i think the steam version doesnt use that file, but after its finished reinstalling try closing steam and then opening steam as admin then running the game without a VPN on and let me know what happens

though actually a quick question, when you have a moment can i have these screenshots?

[stoic reef]

!faq pcspecs

[grizzled rampart]

PC Specs ʕ๑•ɷ•๑ʔ❀
Playing on PC client? Need help? Help us help you! ʕ̢̣̣·͡˔·ོɁ̡̣̣

To find out your PC specs, follow these instructions:

1. Press Windows + R, input dxdiag.
2. Please attach screenshots of the System and Display tabs (+ Render tab if present).

[steel parcel]

Closed steam, ran it as admin, turned VPN off. Crashed during "Updating settings..."

[odd wedge]

Nope, Steam client uses your Steam ID directly.

[surreal lagoon]

how can i solve this??

[stoic reef]

thats a connection issue, try the stuff in the 2nd pin

[stoic reef]

can i have your new output_log and the error log from the crash dump?

its being very stubborn tbh lol

[surreal lagoon]

tried it not working guess I'll just have to wait

[stoic reef]

you already tried all three things? if you did then can you click check details and send a screenshot of that?

[steel parcel]

There aren't any crash dumps from the elevator crashes.

[stoic reef]

but if you didnt try all three things in that pin, please make sure you try all of them as one or more usually fixes it

[surreal lagoon]

ok wait

[stoic reef]

there isnt even any errors in that, clear up until the end of that file everything is running normally

[stoic reef]

it stops right before initializing the zfb browers (to run the update cg)

[steel parcel]

Yup, and it just crashes directly to desktop without any messages.

[stoic reef]

yeah thats a connection issue, what have you tried so far?

[steel parcel]

Checked the local files and the config.ini doesn't exist.

[surreal lagoon]

the vpn, restarted the router but nothing works. I'll wait for couple of hours and see if it works.

[stoic reef]

can you try going to your honkai installation folder and right click bh3.exe and click properties, then go to compatability and set it to run as administrator and run the compatability troubleshooter and see if that helps, if that doesnt try setting it to windows 8 compatible and see if that helps.

if none of that does anything then unless someone else has an idea you'll need to wait on customer support to reply

[silver urchin]

Windows 8

[stoic reef]

or if you havent contacted them, just send t hem an email, their email addresses are in #how-to-contact-cs

[stoic reef]

yeah steam doesnt use config.ini, thats normal

i forgor about that

[steel parcel]

I set the compatibility to Windows 8 and now it froze instead of crashed, so we might get a crash dump.

[stoic reef]

with the VPN, make sure you werent connecting to japan, for whatever reason that country has issues, if you werent connecting to japan then yeah might give it a few hours and try again, and if still not working then contact customer support #how-to-contact-cs

[stoic reef]

if it did then please send it here

[stoic reef]

[next otter]

So... I put the track code in various websites but this is the only thing I got.

Is my package lost?

[steel parcel]

We have progress!

[stoic reef]

if you put it in https://www.17track.net/en does it say what shipping carrier its going to like this for me?

[next otter]

Let me see

[stoic reef]

did it just start randomly working or what did you last do?

[stoic reef]

looks like it'll eventually end up in ups but its not lost or anything

probably hasnt been in transit long enough for your carrier to be able to track it

[steel parcel]

The windows compatibility troubleshooter suggested Win8, so I tested it through that and that's when it froze but it didn't actually do anything, just plain unresponsiveness. So I put in the Win8 compatibility and "Run as admin" by hand and ran it.

Just did a map of UM and it seemed to work fine, yesterday it started crashing after the third map so I'll run some more and report back.

[next otter]

Ooooh

[stoic reef]

ah nice!

[steel parcel]

Did a full Elysian realm run without issue so I think the problem is fixed now. Thank you so much for your patience!

[stoic reef]

np and im glad its working

[grand eagle]

Dont rely on 17track, mihoyo using cainiao for logistics this time around instead of just china post.
17track doesn't support cainiao, use parcelsapp.com or postal.ninja instead for universal tracking or even global.cainiao.com for cainiaos official tracking
17track will only pickup on the number once a non-cainiao courier pickups the package in their logistics network, skipping the cainiao steps

if u do end up using cainiaos tracking, dont trust their progress bar, ive had packages appear in countries they yet have reached

[cobalt wyvern]

Is there... Supposed to be a possibility of having a number of crystals that's not dividable by 5?

[stoic reef]

i'll keep that in mind, though 17track does usually show what parcel service will get it when it gets to them but i'll keep that in mind

[stoic reef]

yes, crystal discounts in the shop are not divisible by five

[grand eagle]

I do want to correct myself, 17track can track cainiao packages, but you first have to select it as courier, for some reason it only auto detects the destination courier and not cainiao itself

[stoic reef]

makes sense

[steel parcel]

Aaaaah, so I had to do some other stuff and closed the game. Now I'm trying to start it again and it's crashing on the elevator. After multiple tries, the output_log has a crash in it, but no crash dump.

Doesn't show in the discord preview but after the stack trace there's this again.

Rejection: ReferenceError: miHoYoGameJSSDK is not defined
    at eval (eval at <anonymous> (:1:35), <anonymous>:1:36)
    at <anonymous>:1:35

[cobalt wyvern]

I don't remember buying anything from there tho

[stoic reef]

Well that's the only place I can think of, of the discounts making it not divisible by 5. If you know this number did the funny in the last 30 days you can check your logs in AI Chan phone > support > self help

[cosmic lion]

its looking for me, like some file is getting corrupted/missing or that something is blocking your game to connecting to the server
do you have a AV or Anticheat, that could be running and causing issues with the game?

[cobalt wyvern]

No, I think it was longer ago

[cosmic lion]

iirc some "basic outfits" cost crystals and the price ended like on 8/9, could be that?

[steel parcel]

No I don't think I have any Anticheats and Windows firewall is not blocking it either. No AVs either. I have NordVPN connected to my home country (Finland) but turning that off doesn't help.

[stoic reef]

Then there's no way to check what it was exactly since it only logs the last 30 days, but it might not have been that store specifically, maybe some other tab that was running a discount, but the only non divisible by 5 crystal counts that I'm aware of are from discounts like the example photo I sent

[stoic reef]

Honestly so I can think of at this point is to play around with the compatability thing again since it's possible steam might have auto reverted what you did before. But regardless if that works or not I'd contact customer support. But good luck I'm headed to bed now

[stoic reef]

[cobalt wyvern]

I don't have the patience to save up that much 💀

[cosmic lion]

[cobalt wyvern]

Alright, thank you

[steel parcel]

I just wish they'd give us an option to migrate away from steam.

[cosmic lion]

then the other thing could be that you have win some of the raffle the did before, iirc most of them gave prizes that were not divisible by 5

[cosmic lion]

tbh is the same game (outside the login difference), so if is really something "outside" the game causing the issue, then is going to happen on the HYV ver. too
but yeah like luna said, the only thing you can do now is to contact cs, and tell them your issue

[steel parcel]

With the steam version I can't use any other login method, so I can't use my phone to get the dailies.

[worldly cipher]

Damn didn't know Celeton processors has generation too

[cinder fox]

Help I don't get Elysia's cake today, but her bridge voiceline is saying today is her birthday

[vapid mesa]

That isn't a bug, other than the voiceline her birthday wasn't celebrated

[cinder fox]

This is treason

[vapid mesa]

heresy

[full junco]

y no elysia cake

[worldly cipher]

[pearl shadow]

Hello,
Is there any way to unlink a HI3 account from a hoyolab account?

[cosmic lion]

If you are asking for an accidental one you made before linking a miHoYo account, then yeah, You can contact CS, but for any other, no.
they only "unlink" a new hi3 account (with tutorial not finish)
and just 1 time per HYV account, afaik.

[pearl shadow]

Idk if you can call a level 30 account tutorial not finished

[cosmic lion]

No, when you finish the tutorial you end up on ±lvl15, after that the account is link to HYV forever (I think they take in count the time active to unlink too)

why do you want to unlink it?

[pearl shadow]

I actually made a mistake

My EU account which is linked to hoyolab is bricked beyond repair
So I wanted to start on NA but on using Google login
I made a mistake and didn't log out before changing server.

Didnt realise it before 3 days have past

[cosmic lion]

@pearl shadow I still don't understand your problem... The "savedata" is server based, so you can just on the login screen, change server to NA and it's going to start a new one (if you never played on NA before on that account)

[hushed saddle]

been experiencing a problem where aft launching a game and being at the tap to enter part, it doesnt enter after tapping multiple times. it usually resolves itself aft awhile but is there anyt else i can try to do or nah

[cosmic lion]

Sound like a connection issue tbh, so it's taking more time to entering the game.
If that is the case, then yeah just wait until your ISP fix it (usually can take some min-hrs, and on extreme cases up to week-months)

[hushed saddle]

mm in my case the screen doesnt change at all and just stays the same (bg is moving tho), happens both on my wifi and data and over a few days alr so i highly doubt so

[cosmic lion]

Yeah is a connection issue, after you "press" to login, the game need to contact the server, so if there is problems can take more time

[hushed saddle]

gotcha tq for the help :D

[pearl shadow]

Exactly
I wanted to do that but i realised I had made a account in NA before and I bricked it in 3 days

[cosmic lion]

It's could just be that you are getting a bad routing, hopefully is solve soon, but the good thing is that you are still able to login, other users before just can't enter at all, and they have to use a VPN

[hushed saddle]

oo icic

tq for the help again, its rly appreciated

https://cdn.discordapp.com/emojis/832210204191227925.gif?size=48&name=SuiBounce&quality=lossless

[cosmic lion]

Then sadly you only option is to create a new HYV account

[pearl shadow]

Yea

Well

I'll do that

Heh

[vivid ember]

Guys - im on mobile, I started downloading the game files at 30mbps and when I got to 50% it started oscillating between 50kbps - 2mbps and it’s still like 11gb to go

Anyone know a workaround? It’s gonna take ages if it remains like this lol

Just checked pins, I see this is a recurring issue with no solution. However I’m pretty sure that the issue has nothing to do with my ISP lol I’m downloading other torrents as we speak at 10mbps

[stoic reef]

if the torrents were on the same server as honkai then that would matter, but the issue isn't with your internet inherently, its with the route your internet is taking to get to honkai servers if that makes sense. I'd recommend pausing the download, then connecting to a VPN and trying again because something is throttling your connection, could be your ISP throttling some connections if you're downloading multiple large things at once, could also be some other ISP along your route to honkai servers throttling your connection but either way usually a VPN, restarting your phone or switching to another network usually helps

and if you've tried all three of those things and have no improvements then email customer support to have them investigate #how-to-contact-cs

[vivid ember]

Hey thanks for the answer

I took another 2 hours but it managed

[winged barn]

Hi everyone, I have a question, is there a possibility to play Honkai without downloading the assets? You know, the screen that appears after you install the game for the first time.

[stoic reef]

It's not possible, that part of the download is stuff like character models for instance that you can't really play without

[tardy wind]

Can I download og hi3 over the steam version? I keep having problems when i try to download from the website and now im stuck to my steam account bc i downloaded the stream one which doesnt have problems somehow

[stoic reef]

steam doesnt have the option to use your hoyoverse account, theres no way to convert a steam installation to a normal one or anything like that. if you want to play on your regular account you'll have to download through the launcher. sorry

(though you can try either collapse or the better launcher, the community made ones in teh first pin)

they tend to work better

[winged barn]

I see, thank you

[tardy wind]

What if I download client without launcher?

[stoic reef]

then that will download the game minus the launcher, you'll have to add bh3.exe shortcut to your start menu or something and you'll have to manually update the game every version update

[tardy wind]

ouch

[stoic reef]

i'd personally recommend using one of the community launchers, they generally download much better than the regular launcher so run into less issues

[tardy wind]

Should I use Better or Collapse...?

[stoic reef]

either work great so it boils down to personal preference, i think the better launcher works best for honkai but collapse has the ability to swap between all hoyoverse games in one launcher so you dont need to open other launchers

[tardy wind]

oh well i only play honkai 3rd

[stoic reef]

performance wise theyre the same

[tardy wind]

oh well ill download betterhi3 then, thanks!

[stoic reef]

np!

[median tulip]

Any idea?

[stoic reef]

!faq mandown

[grizzled rampart]

HI3 v7.0 Manual Download

1. Close launcher
2. Open folder \Honkai Impact 3######\Games
3. Delete BH3_v7.0.0_######.7z_tmp file (if present)
4. Download through link below and place in the folder
   SEA:
   Mirror 1 Hoyoverse
   Mirror 2 Google Drive
   Mirror 3 Mediafire

GLB:
Mirror 1 Hoyoverse
Mirror 2 Google Drive
Mirror 3 Mediafire

*✲ﾟ*｡⋆ DO NOT EXTRACT! *✲ﾟ*｡⋆
5. Run the launcher as usual.

[stoic reef]

try manually updating, but in short, a connection issue corrupted your download or failed to update

er actually wait, you've already updated i think. ignore that

unless you havent played since 7.0 then yeah manually update

[median tulip]

I have.

I was playing yesterday, then I boot up today and that happens.

[stoic reef]

then yeah its just a normal connection issue, try the stuff in the second pin

can also try restarting your pc for quick test

[median tulip]

Okay. I just opened the BH3.exe in my games folder and that worked.

Not exactly the launcher, but.

¯_(ツ)_/¯

[stoic reef]

eh, if it works it works

[median tulip]

Fu Hua would not say that.

Senti would only accept that.

[sand ravine]

can i log into my hoyoverse account in steam?

[stoic reef]

its not possible, steam uses your steamID to login with, no option for hoyoverse login. you'll have to install it from the regular launcher (ilnks to the launcher in the first pin)

[sand ravine]

so can i put the steam HI3 FIle into the launcher so that i wont have to wait for the download?

[stoic reef]

sorry that wont work either, the steam files are mostly different than the sea version since its the NA server. you'll have to freshly install it

[sand ravine]

[worldly birch]

i honestly have no idea wtf's goin on. I live in malaysia so idk if SEA parcels tend to be slower than others since ive seen places like france, germany and NA got theirs but havent seen a SEA one yet

[shrewd delta]

Hello anyone knows how to fix stuttering audio from Hi3rd? Like it only happens on Hi3rd and every other program works fine. Audio cuts off every like 2-5 secs. If anyone knows a fix please help. Thanks

[stoic reef]

its too early in the shipping process for that to accurately track it. you can try parcelsapp.com or postal.ninja but you'll really just need to be patient

[stoic reef]

if on pc maybe try restarting your computer and might need to check for windows updates or reinstall your audio drivers

[worldly birch]

ive tried parcelsapp but that didnt work, same goes with postal.ninja

maybe ill try again after a week or a month and see what happens?

[stoic reef]

yeah its just too early to track accurately

[worldly birch]

i thought they shipped a lot already but i guess it didnt but another month of waiting wouldnt hurt

[stoic reef]

maybe they did it in chunks according ot region but theres no info on that, but rest assured its not lost or anything

[worldly birch]

im good at losing things so wouldnt be surprised if a book was remotely lost

[stoic reef]

tbh in international shipping the chances of things actually being destroyed or lost is very rare, most of the issues just delay packages due to customs

[worldly birch]

yeah guess so, i havent bought or received sstuff online myself so im just very inexperienced in these sort of things

[stoic reef]

its all good, i'm kinda used to it from ordering stuff a lot but yeah it'll almost guaranteed get to you

[worldly birch]

still havent figured out how to buy hi3 merch from taobao yet but i dont think its related to here

[stoic reef]

yeah thats a little too unrelated to the game, you'll have to google it and so on, i think theres guides for how to shop there if you're not in china

[worldly birch]

Duly noted

[slender sable]

60850502413245 guys how to check

Someone help me

[stoic reef]

im assuming that number is your tracking number?

for the art book that is

[slender sable]

Yes

[slender sable]

Can u track it for me

[stoic reef]

you can try parcelsapp.com or postal.ninja or 17track but for a lot of people its still too early to get any real tracking info but you can check there

if there is no info then just wait and check again in a week or more

[slender sable]

Ok

[tacit temple]

is this safe to delete?

I donwload HI3 not from Steam

[stoic reef]

yeah you can delete it

[tacit temple]

ah oke

Thanks

[candid canyon]

yo so for better acc progress, i was advised to create a new acc, but my current one is linked to my hoyoverse acc, i can unbind and rebind a new acc, right?

[silver urchin]

if already binded nop

[candid canyon]

breh.....

[stoic reef]

have to either go on a different server or make a new hoyoverse account basically, though with SEA you'd have to also download the global client to do that so probably easier to make a new email address and make a new hoyoverse account with that

[tall salmon]

I cant retrieve my account anymore

i have a registered hoyoverse account in the website, which I also used to play honkai back then.

But if I put the same information now, using the same login method (hoyoverse sign in) a different account shows up??

[stoic reef]

if its the right account then it has to be the wrong server, its actually impossible for accounts to be deleted so if we assume its the right account then it has to be the wrong server. what server did you used to play on and around how long has it been since you last played?

[tall salmon]

only thing I remember it was during herrscher of finality update

if that helps