🔌technical-help

[willow falcon]

[upper parcel]

Imagine they die again during your run

[mortal garden]

never gets old

[willow falcon]

[mortal garden]

https://tenor.com/view/honkai-impact-gif-20952282

[lament dagger]

game let me beat jizo mitama but the twin sisters deleted my connection again.... good luck to those who are completing abyss or er(me)

[willow falcon]

At least, it's works, but with huge latency

[mortal garden]

speak for yourself

[neon rover]

yeah the game is basically unplayable

can't even mald to get back in myriad

[mortal garden]

and now it's back on its legs, the worst part is the randomness, at least I could give up if it was consistently not working

[cosmic plume]

Hello guys is that possible to play Honkai with "no border screen mode" because I can't use fullscreen with my "eyescare" application because while game is on fullscreen it's not recognize as in the "screen windows" the only mode accepted is when not full screen but there is window on the top annoying me so is that possible to play the game without any border ? ('like fullscreen but not considered as it by the computer ) ty

[mortal garden]

Huh, I always assumed honkai's fullscreen mode is actually a borderless window mode since alt tabbing doesn't do much unlike games with exclusive fullscreen mode

[midnight vapor]

pov you're trying to improve your nirv score

[cosmic lion]

you can enable that option using custom launchers (check [this pin](#🔌technical-help message) 📌)
in my case had some graphical issues when using it, but idk if is just me

[true stream]

same happens to me

[willow falcon]

HI3rd doesn't have that anymore But yeah, custom launchers can help to change screen resolution to what you desire.

[cosmic lion]

Check if the steps on the [[2nd pin](#🔌technical-help message) 📌] can help you (or wait some min-hrs and try again),
if that doesn't work, follow the [[1st pin](#🔌technical-help message) 📌] steps

[willow falcon]

Nah, VPN can't help

[midnight vapor]

literally nothing in the pins works it must be something there end and they aren't saying anything at all

how many times does everyone need to contact cs till they address it it's getting ridiculous at this point

[upper parcel]

Not all problems can be fixed in 5 mins

Or even an hour

[midnight vapor]

it's been going on for 3 weeks

[cosmic plume]

It's destroying my eyes

[willow falcon]

It's a server side problem. Do 1st pin a pray for better connection before the game day ends

[upper parcel]

Rn the problem is different

[true stream]

wait, since when does this thing happens?

[willow falcon]

August 7th

Tomorrow is the anniversary - three weeks

[midnight vapor]

if they said something i wouldn't be pissed off but like to say nothing at all just .-.

[true stream]

damn

[midnight vapor]

[mortal garden]

well I'll be, the Collapse is even better than betterhonkailauncher

[cosmic plume]

Maybe someone know a good application that work with Honkai fullscreen? I'm using Dimmer and RedShift not working since i'm using multiples monitors

[mortal garden]

have you tried collapse launcher yet?

[cosmic plume]

wdym

pressing shift when starting the game ?

[mortal garden]

no, i meant custom launcher that actually has option for borderless

[cosmic plume]

(PC) Custom Launchers:
BetterHI3Launcher [ GitHub ]
Collapse Launcher [ GitHub ]

[mortal garden]

yeah the latter

it has the option for borderless windowed mode

[willow falcon]

[lost hinge]

same here, he fck up my run Abyss

[left lava]

Same

[vague reef]

[vapid sun]

why is this showing? my internet connection is great

[left lava]

it happend to me too

[humble axle]

Alright, what's going on with this ?

[gilded oyster]

help my game rip

[vapid sun]

Ig servers are down

[vague reef]

This is server side

[vapid sun]

happening to everyone

[pine moth]

probably server this time, even VPN doesn't fix it

[gilded oyster]

oh

[cosmic plume]

same

[willow falcon]

Do 1st pin

[cosmic plume]

this thing legit wont get me banned or hacked or anything else ?

[rich path]

I WAS DOING SUPERSTRING AND SERVERS ARE DOWN

[silver urchin]

so you guys had this happen as well?
I was doing quests in an open world map, guess my progress is now gone

[peak wadi]

rip my last minute ER run

[mortal garden]

I'm sure, it wouldnt be here otherwise and i've been using custom launcher for over a year and it's fine

[humble axle]

Better they give us crystals after that since abyss will close soon

[gilded oyster]

what this louncher? steam

[true stream]

[mortal garden]

collapse launcher in pins

[ashen crypt]

who set the servers on fire again

[willow falcon]

No. The launcher does not interfere with the work of the game client and does not modify it.

[copper knot]

...

Dead game...

[silver urchin]

Since when is this appearing?

[willow falcon]

EU is dead completely

[alpine veldt]

server down?

[unreal sphinx]

same for me and some of my friends

[true stream]

oh damn, seems like a bigger thing

[warm trench]

I dont know anyone that is currently on so prolly down

[copper knot]

Eu server for me

[willow falcon]

From August 7th for today

[silver urchin]

Do you know the time it first appeared?

[true stream]

[silver urchin]

Ah, ok

[rich path]

what are those community tools

[ashen crypt]

about a week for me, but only twice

[jovial pewter]

EU dead?

[ashen crypt]

dayum

[copper knot]

Yeah

[unreal sphinx]

started about 4 minutes ago

[upper parcel]

I feel like these problems are separate

Still not good though ofc

[lost hinge]

Let's to switch on NA

[silver urchin]

I am sure they are already working on it

[waxen atlas]

EU seems to be down

[prime compass]

Network issue again, apparently it's been like this for the past 3 weeks, it happened to me once before at the beginning of this week

[ashen crypt]

somebody was gaming too hard and server is burning

[copper knot]

Yeah me too...

[prime compass]

VPN may work for some, but it's not an option for me

[ashen crypt]

source: me

[cosmic plume]

Wow seems working thank you very much

[ashen crypt]

anyhow, we can check server status from link in pins, right?

[true stream]

can confirm, i'm the server and i'm burning alive

[sacred sigil]

So im not the only one frome u with a bad expirience in triying to play?

[rich path]

someone typed tianment massacre in the room chats

[ashen crypt]

oh, really?

what happend Art

[willow falcon]

Yes

[cosmic plume]

Me who didnt do abyss with 1 hours left nor Elysiam Realm this week :
Server: 🖕
Me: 😭

[minor badge]

Anyone else having this issue? Been working fine until now. I have good Internet speed and also tried with vpn.

[jovial pewter]

Mood

[manic nebula]

same

[unreal sphinx]

~~you mean I'm balding sim battles too much ? ~~

[sacred sigil]

You too???

[lost hinge]

no

[copper knot]

Yeah me too

[icy shoal]

🤝

[true stream]

a lot of ppl it seems

[ashen crypt]

ok good

[rich path]

feel you bro i was just doing and almost finishing the second stage but

[manic nebula]

a lot of us have this problem

[upper parcel]

Likely everyone on EU actually

[minor badge]

It was working earlier today. Why now ;^;

[true stream]

[tropic matrix]

[copper knot]

🥲

[sacred sigil]

Guys the end is near

[tawny dune]

also getting the failed to connect, is everybody having this atm?

[rich path]

time to touch grass bois

[ashen crypt]

time to sleep

[true stream]

looks like it

[cloud crypt]

i have an hour and a half left for abyss

[ashen crypt]

it is night time afterall

[cloud crypt]

[heady gyro]

only eu has problems right now

[minor badge]

I think its failing to connect to EU server not that our Internet failed to connect

[tawny dune]

hope they fix it soon

[true stream]

thank god i did the abyss when it launched lmao

[upper parcel]

Yes

[ashen crypt]

oh, diagnostic says connected?

[willow falcon]

Oh, back to alive

[heady gyro]

latency is out of this world, it was "failed to connect" 2 minutes back, I think its coming back now

[lost hinge]

https://tenor.com/bfscl.gif

EU now

[true stream]

LMAO

[manic nebula]

ikr

[ashen crypt]

we back

[ashen crypt]

diagnostic does not lie

[true stream]

Anybody knows what's causing this anyway?

[lost hinge]

so, where are crystal ?

[ashen crypt]

I wonder what IS happening, are rats chewing on the cables?

[minor badge]

It's working after clearing my cache data and optimising my phone.

[true stream]

i ate them, sorry :c

[prime compass]

Europe network traffic? heck if I know why it's happenning

[icy shoal]

Someone dropped coffee on the server

[cosmic plume]

Its working guys gogogo abyss

[unreal sphinx]

omg imma be able to 0s the asshaka

[true stream]

no, i'ts me, sorry again :((

they are quite tasty

[ashen crypt]

Kisluu, I swear

[true stream]

please don't cook me :((

[upper parcel]

It's a coincidence in this case

[ashen crypt]

I'll fry you next time servers burn

[true stream]

[ashen crypt]

anyhow, this is off-topic and issue solved

[true stream]

please spare me

[ashen crypt]

so bye bye

[true stream]

i'm just a poor little gremlin

[round sigil]

good

[gilded oyster]

im copy my honkai? than get new louncher?

[true stream]

[jolly crag]

jiayou

[cosmic lion]

you got the source code of the launcher, if you want to use the launcher just download the exe from the releases page

[golden walrus]

Okay, HI3 is weird because every day since the problem with the network thing began at the start of this week, I've had to play Star Rail first. Whenever a new day or basically in-game things reset daily, I can't play HI3 first, it will give that network error type of thing. To "fix" it I have to play Star Rail first and then HI3 works flawlessly. What is this? Why does HI3 suddenly work as if nothing is wrong AFTER I have played another Hoyoverse game?

[ashen crypt]

have you tried waiting without playing HSR first?

[silver urchin]

Goras, did you experience this before or only today?

[ashen crypt]

twice before

[silver urchin]

Because I do not remember running into it previously

I see

[ashen crypt]

so, this is a 3rd

it's the same each time

can't connect for a few minutes, then it fixes itself

[silver urchin]

Could be whatever

[ashen crypt]

lmao, honkai impact 3rd, cue laughter track

[ashen crypt]

server-side, can't really deduce anything either

[silver urchin]

Maybe server is in need of emotional comforting

Ai-chan worked too hard to provide us all a nice malding gaming experience

[golden walrus]

I have. Multiple times. That's why and how I figured out how I can play HI3 - by playing either Genshin Impact or Star Rail. I know they aren't hosted on the same servers, have different databases and all that but I think the routing is the same. Cloudlflare is doing something wrong HI3.

[ashen crypt]

well, that's just straight up weird

should only need to wait tbh

[silver urchin]

Or maybe they want people to visit Pom-Pom first, because Pom-Pom wants trailblazers company

But I actually doubt these two have something to do with each other

[true stream]

[empty elm]

The last one really seemed like a server-side issue. Even the hoyolab check-in failed for HI3 (yet it worked for other games)

then as soon as the game was able to connect, the check-in worked again

not like all other times

[golden walrus]

When it comes to network, I think all 3 of Mihoyo games are linked. So when I play Star Rail or Genshin Impact, it kind of "fixes" the network routing of Cloudflare to Mihoyo servers.

[silver urchin]

Maybe it does, maybe it does not, I have no idea

Can you connect immediately when connecting to the other games' server, or does it persist for a while?

You can check next time it happens

[craggy adder]

how it feels like to play HI3 in 2023:

best patch ever btw*

[rough violet]

yeah the server seems to be dead currently

[ancient merlin]

Has anyone here been in contact with CS about this? It's so weird that it's been like this for days without any notice.

[willow falcon]

Already reported, waiting for news

[ancient merlin]

👍

[craggy adder]

i bet the crew that takes care of the server forgot to put them in rice, i think that's why EU's dying

[rough violet]

is this the "Death" part of Rebirth

[vapid folio]

to be fair its literally 1-3 am in EU right now so I guess either the server staff decided to shut down servers for an emergency maintenance (not likely, they'd have at least put up a notice if that was the case) or the servers just spontaneously decided to explode in the middle of the night and the staff required to deal with the issue is not on site yet.

[craggy adder]

uhhh, no?
it's not 1-3am in EU...
it's between 7-11 am

[cloud linden]

@vapid folio bruv its 9AM

[willow falcon]

EU server in France, GMT +1

[vapid folio]

well, my bad, just typed 'time in EU' in google and that was what came up srry

ya so its 8:24 am oof

[willow falcon]

The morning didn't start with croissants

[craggy adder]

baguettes*

[rough violet]

i guess your name should be "i dont do logic"

anyways servers back up with 60 crystal comp

[rich umbra]

my game keeps crashing and i just started playing, it starts crashing in the tutorial

[stoic reef]

are you on pc or mobile?

and when you say crashing, is it closing (if on mobile) or giving the crash message? (if on pc)

[rich umbra]

pc

crash msg

[stoic reef]

i gotcha, can you put the error.log file in here (click yes on the error message and drag + drop the file in here)

and also send your output.log?
Press WIN+R
Paste %userprofile%\AppData\LocalLow\miHoYo\ then press Enter
Open Honkai Impact 3rd folder
You should find a output.log file. Send it to here.

[stoic reef]

hmm might be a driver issue, can you send these screenshots?

!faq pcspecs

[grizzled rampart]

PC Specs ʕ๑•ɷ•๑ʔ❀
Playing on PC client? Need help? Help us help you! ʕ̢̣̣·͡˔·ོɁ̡̣̣

To find out your PC specs, follow these instructions:

1. Press Windows + R, input dxdiag.
2. Please attach screenshots of the System and Display tabs (+ Render tab if present).

[rich umbra]

oh alr

[stoic reef]

hmm yeah your drivers are around 3 years out of date, let me find a more up to date one for you

[rich umbra]

oka

[stoic reef]

https://downloadmirror.intel.com/764512/gfx_win_101.2115.exe

there you go, it should be the most up to date one, just download and install that then restart your pc and that should hopefully fix it

but if not let me know!

[rich umbra]

okay thank u will do

[stoic reef]

Np, I hope it works

[strong thistle]

its the integrated graphics only , the output_log is using Radeon 530
@rich umbra You can try to install this Modded AMD Drivers :
Tools you will need to Install Modded drivers
1.https://www.guru3d.com/files-details/display-driver-uninstaller-download.html
2.https://sourceforge.net/projects/amernimezone/files/Release Legacy GCN (Pre-Polaris)/WHQL-AMD-Software-Hybrid-Edition-23.7.2-GCNFlex-Omega-RemiX-DCH.7z/download

this is the steps to install the modded AMD drivers : https://youtu.be/WVRAqml-NUw

Dell Inspirion 5570 ||I remember its the same models as sloth older notebook||

[rich umbra]

o oky ill do it

thank u

[stoic reef]

hmm, weird that the dxdiag isnt even detecting it

makes sense now though for the crashing

[strong thistle]

||the sceenshots is only Display 1 , Radeon 530 is in Render tab||

[stoic reef]

|| ah i see ||

[dusky kiln]

Eu server is still acting up

taking a while for me to claim rewards

[stoic reef]

Please report it if you havent yet

[odd wedge]

Holy shit it is!

It's the exact same model, same CPU and GPU

btw

#🔌technical-help message

[lost venture]

im suprised that igpu can do that well

[strong thistle]

||i still remember it||

[ebon patio]

i would like to report the bug i reported yesterday and its back even though i set the settings to low...but for some reason this bug made this stage cooler

[plucky crown]

Report it so we can get more goodies like this one more time.

[wanton tinsel]

Is hi3 android asset on data and obb?

Found bh3overseas folder there, planning to backup just in case

[lost venture]

The assets like basic n HD? We have no idea AFAIK where it is actually

[odd wedge]

@sonic thorn works for me, i guess it depends on the player.

[sonic thorn]

it works now sorryyy

[warped mauve]

i haven't been able to get into a match in the pvp event for at least two days now. I'm not entirely sure why.

I was joining them just fine, but as soon as i my score hit 2000, i've just been stuck searching for games until it times out

[stoic reef]

probably not many people in your battle royale tier

just doing the daily required amount is around 1300-1500 ish depending on how good you are

but 2000 is the threshold for tier 4 and i bet most people are still in tier 2-3 @warped mauve

[warped mauve]

yeah i kind of assumed that's the case

i did manage to actually get into one a bit ago, so i guess i just gotta wait

[cosmic lion]

on NA most of the captains start playing close to this time or just after the daily reset, so is "easy" to get into a match on those times, but it can still be a little earlier or later
is like any other coop mode, at some hrs you can't find almost anyone

[cosmic lion]

[stoic reef]

[cosmic lion]

@odd wedge@lost venture@strong thistle

[stoic reef]

I just do the daily required 120 cap because im a busy luna and that has netted me with a 25% ish top placement ratio like 1400 so im just gonna guess its na slacc in addition to active times yee

[odd wedge]

Morn morn

[lost venture]

[cosmic lion]

i just do the daily because i dont get anything for being in a high tier, so why should I bother

[rich umbra]

omg thnks u so much it actually worked and hi3 crashes much less😭 🙏🏻 💞

um now hi3 keeps freezing

[willow falcon]

Then you need to define to Intel iGPU

[odd wedge]

sadge, Radeon 530 is no more

[willow falcon]

The game is evolving, PC getting old

[rich umbra]

..how do i do that

[stoic reef]

you can go to windows settings and then go to graphics settings (you can type "graphics" in the search bar) and in the graphics settings click browse and add bh3.exe (the default location is c:\program files\honkai impact 3rd\games) and then click it and do options to change it from the GPU to the iGPU

[iron cypress]

Luna this channel’s all yours, you’re the brains of this channel

[silver urchin]

[stoic reef]

i'd be lost without my senpais

[silver urchin]

shush, hes right

[odd wedge]

bye bye

[iron cypress]

Finally I’m right about something today really is my day

[odd wedge]

https://tenor.com/view/peepo-exit-door-gif-15229894

[silver urchin]

dw sloth you're still the beauty here

[stoic reef]

Senapi nooo

[rich umbra]

wait which one do i choose it doesnt show the igpu

[stoic reef]

the power saving one, the Intel UHD graphics

[lost venture]

this is the igpu

[stoic reef]

and if that gives weird issues then make sure that you updated the drivers with the one i shared with you yesterday (if you didnt do that)

[rich umbra]

oh ok

thanks for helping btw

[stoic reef]

np

[rich umbra]

its workin really welll so far, no crashes or freezing, thanks very much again!!

[stoic reef]

noice! i hope it holds out!

[odd wedge]

One dumb thing about my Inspiron 5570, playing Honkai on Radeon 530.
It crashes, yes.

It doesn't crash when it is connected to my Xiaomi 34" Curved Gaming Monitor.

One would think the higher resolution is gonna make it crash more cuz it'd be more intensive but nooooo it decided to do the opposite, weirdly.

[rich umbra]

oh

thats weird-

[jovial bough]

whats the best resolution to play honkai on pc ?

[stoic reef]

thats more of a personal preference + what your hardware can handle but i'd say fullscreen personally for immersion and 720p is fine but i'd say for my personal best 1080p is good

[waxen carbon]

did EU just go down again was just now playing and it said restart and now connection error with vpn and without?

[subtle fox]

anybody ran into issues when using steam accounts that arent meant for their region? for example im in aus but i have a turkey steam acc that i use for certain games cause of their price, is that gonna fk me at any point when buying crystals n stuff?

[lost venture]

while its mostly preferance with almost anything i will not deny some shit are just ridiculous like needing windowed mode in order to a certain strat

though thats only for the high end

[lost venture]

it shouldnt 🤔 though it does affect ppl playing EU

[ocean forge]

It wont let me reach the menu

[lost venture]

pin 2

its usually a connection issue

[ocean forge]

ogey

[ocean forge]

found the issue

[warm steeple]

So now im adding my addres for the artbook but it wants english name of my street but it cannot be translated into english... what am i supposed to do?

[cosmic lion]

Is not that you have to write in "English" just that you need to use English characters so no things like "ę/え/ñ..."
Check this [guide on how to write the address for the artbook](#🔌technical-help message)

And if you still have some questions ask CS #how-to-contact-cs
Remember that you still have until Oct to fill the form

[fading cypress]

Does it this help with storage? The game takes nearly 30gb on my phone and I’m trying to reduce that

[cosmic lion]

Not much really, the game doesn't make SD assets anymore so afaik you only save like 1-2gb for old stuff.
Still if you want you could just reinstall and select the basic assets, in [here you can see the size of a fresh install](#🔌technical-help message)

[fading cypress]

whats the difference beteween basic and full assets?

[cosmic lion]

like the name says, basic are just the basic stuff that the game need to work
but when you try to play some stages, its going to ask you to download the necessary assets, like audio/maps/cgs/etc.

[molten halo]

So I took a 3 day break I think, I came back only to get stuck at login screen. I mean I login automatically, it's fine, but no matter where I tap I can't start the game, and clicking on "switch account" won't work,the hammer on left, it pops up for downloading assets but it gets stucked, I used both WiFi and data but neither worked...

[cosmic lion]

Check if the steps on the [[2nd pin](#🔌technical-help message) 📌] can help you (or wait some min-hrs and try again),
if that doesn't work, follow the steps from the [[1st pin](#🔌technical-help message) 📌]

[cursive tangle]

i get error 10041 failed to download event and audio please help

im using steam to launch the game i dont want to download other launcher and download 11 gb of space xd

[silver urchin]

seems connection problem, try this @cursive tangle

[cursive tangle]

ok

[cursive tangle]

i used vpn rn and it worked its download PV stuff rn thanks a lot

[lost venture]

they would be the same , though users dont typically get connection issues when using, also its a different login so save data is different, your steam account wont be the same as the one on any other device as its not hyv login but steamid

its an entirely different account since login method is different so yeh

[cursive tangle]

hol up so i cant log in my hoyoverse acc beccause i use steam?

[cosmic lion]

yeah you cant, steam have their own login system #🔌technical-help message

[cursive tangle]

can i at least download official launcher and transfer the game i downloaded from steam to skip the download process of the launcher

[cosmic lion]

the official one is not going to work with those files, but you can try collapse that have the option to convert the files from steam (check [this pin](#🔌technical-help message) 📌 )

[cursive tangle]

thank you very much captain

u should be staff fr

[cosmic lion]

i just like to help, and every one here is just a captain like us, so there is not much difference other that the roles

@lost venture@silver urchin@stoic reef@odd wedge
I hope I am not waking anyone up

[odd wedge]

You just did

inserts ban command

jk

[cosmic lion]

[lost venture]

[worldly cipher]

It's not HI3 nor a problem but damn HSR new version update .... the game optimization has a huge improvement

I'm know I'm playing like 30-40fps ish before but now I feel like I'm playing on 40-60fps

[cosmic lion]

if you mean the pc ver. yeah now works "faster", i cant talk about fps because i always got 60,
but before battle animations work slower on pc that on my phone (that doesn't meet min specs ), now are the same speed

[silver urchin]

nice hat

[dark meteor]

is there delta patch for honkai star rail?

[brazen talon]

After doing dailies I went to chapter 39 to farm moonrocks and I couldn't get into battle. Decided to relaunch the game and after waiting for 3+ minutes on "Checking for setting updates" screen I get 10030 error.

Resolved itself after restarting router and the game

[sullen edge]

When I came back to the game after 5 years it prompted me to link my game center acct to hoyoverse so I did, after getting into the game I decided I was better off starting fresh and did so through my apple game center account… It says my acct is linked still but when I try to log in to hoyoverse it only shows the data for the original acct. How do I get my current account linked with my hoyoverse acct to try it out on my laptop? ... If i go onto my old account and delete the game acct could I then link my current gamecenter acct to my hoyoverse email after the 30day freeze?

[stoic reef]

Yes that would work but that would also delete any other games connected to that account (like genshin, star rail, etc) so yes you can do that if you're fine with any other games being deleted. If you don't wanna get rid of anything else then I'd recommend making a new hoyoverse account to start over with

[silver urchin]

So kinda weird question but someone familiar with how much data hotspotting consume

[mortal garden]

well if you plan to watch netflix in 4k quite a lot

playing honkai should be really easy on the data used, but I'll admit I don't have any concrete data

[silver urchin]

Its being around 80mb# last hour

But like idk if it costs extra

or whats the impact on my datas

[mortal garden]

80? more than I expected tbh

you gotta check your with your carrier if you have data plan or what it cost

is it prepaid or subsription based?

[copper vector]

Hello, i dunno if this the right place but i have a question. Is it possible to buy from tmall? Like i got the merch i won from art book vol 1 and im gething vol2. They sent from china to Portugal witch is were i live. I wanted to buy some honkai impact merch from mihoyo tmall store but dunno if they ship here

[stoic reef]

as far as i know tmall only ships to china

[odd wedge]

Nah they have international shipping

https://mihoyo.world.tmall.com/

[stoic reef]

weird, i must have mis-done it then cuz i tried to buy stuff from there like 2 years ago and there was no shipping from china ||now that i think about that, it might have just been a covid policy||

[copper vector]

They have for Portugal?

[dark meteor]

sorry out of topic, is there like deltapatch / patch with less download suvh as hi3 deltaptach ?

[odd wedge]

I believe not

[cosmic lion]

no, delta patch is only available for HI3

[dark meteor]

I mean simmiliar like deltapatch

Its to big for me with 15GB update size every version

[naive bolt]

Hey if i clear the app data of hi3 but I have a account can I just log back in or will I lose everything???

[cosmic lion]

its working like the official launcher, you could open a request on Github so they can take a look if it is possible

[cosmic lion]

the data is save on the cloud don't worry, so you only need to login to the game with the same account and that's it

[naive bolt]

Thanks appreciate it I need the space 😓 for hsr update

[lunar gust]

HSR already uses delta patching officially

same as genshin

full game package is around 30 GB

[snow herald]

hello

can someone help me?

i need to know what the tax identification number is

[lunar gust]

better check with your relevant government service lol

[snow herald]

it was in a faq previously, but it was removed

[lost venture]

Don't they have a cs where you can ask it or Google?

[cosmic lion]

On the old FAQ was only the price so you can get an estimate of the taxes, to get the tax id you need to talk to your government

[lost venture]

I do mean your government on this not mhy if ur gonna be confused since just realizes it does sound like mhy

[copper vector]

Is it possible to buy from tmall shop to send honkai merch to portugal? Mihoyo sent me art volume 1 monthats ago and got it. Im wondering.

[worldly cipher]

Iirc Tmall has internation shipping

[copper vector]

But isnt taobao and tmall the same

[waxen forum]

Doing the st salt snow chapter; why was there no sound during ||Susannah and Seele's performance||? The lack of sound completely threw off my reactions and timing 😢

[silver urchin]

Bugs out when you alt tab sometimes happens to me
Just quit and re open

You can replay the stage to play that again

[stoic reef]

To be honest idk if they specifically go to Portugal, I looked it up a bit ago and couldn't find any information on it one way or another. you could always ask either hoyoverse customer support or tmall customer support.

Hoyoverse customer support: #how-to-contact-cs

[silver urchin]

Lunabae

Btw can a gtx 1660s run the game on 144fps

[stoic reef]

[stoic reef]

Depends

[silver urchin]

Found one for like 85$

I think its a good deal

Lol

I could jump for like a 6600xt but i think overkill

[stoic reef]

On 720p resolution (maybe windowed) on low graphics settings maybe I think. But on the other hand that's an oddly specific high framerate

[silver urchin]

720p wtf

My intel hd 730 running 1080p 60fps

On low ofc

Outside open world cause didn't reach there yet

ER is like 50~60

[stoic reef]

I mean I just guessed, I just woke up but you wanted 144fps, not to 60. I think that would do 1080p at 60fps ok

It also highly depends on the stage. Older content sure, apho2? No

[silver urchin]

I don't like apho 2 so i am fine with it

Boss fights gotta be 144 is enough

Also kinda okay with low settings

But not low resolution

[stoic reef]

I just meant the modern more open world stuff like apho2 or the part 1 finale arc. I mean you could test it but as far as I'm aware no one's given detailed performances while having a 1660s

[silver urchin]

I think i can test it in the seller place hopefully

[stoic reef]

Hopefully, though 80usd is a good deal for that mhmm

[silver urchin]

Yeah i think so

Thanks

[stoic reef]

Np

(Though if anyone has a 1660s I'd be curious how it performs)

[stoic reef]

(Ok now that I'm more awake) the reason I was as doubtful for the performance as I am is because even though it's much newer it's average performance is close to a 1070 or a 3050 8gb

[silver urchin]

Yeah that was why i got confused
Also 3050 is kinda scam kek

[wild wedge]

Yall my screen just froze but it keeps doinf that clicking sound all i did was move a card and it froze in place

Its working fine but the cards dont move 😨

[stoic reef]

sounds like the game just froze, might try restarting your computer (i think it saves progress so wont have to do too much)

[wild wedge]

No it didnt freeze cuz when i press other buttons they work (example the pot that gives u a card to use to lv up other cards or the exit key or the start battle key)

Even check skills works fine too

[stoic reef]

oh so just the cards froze?

thats odd

[wild wedge]

Yea

I think i found the solution

Fixed it hehe

[stoic reef]

might try backing out (not finalize) and then going back in cuz at least the card logic broke.

what fixed it?

[wild wedge]

Click back - quit and save - go back

Hehehe

[stoic reef]

[cosmic lion]

a friend have the 1660Ti, playing on 1080 mid settings (settings on mid, everything "on"), for normal stages/valk can keep 120 fps most of the time, ER with almost full stig nexus that add effects + horb can go low to 50-60 with the same settings, but is a laptop so idk if could be better with the correct "gpu/power settings"

[stoic reef]

ah i see, a bit short of 144fps but still better than i thought

[silver urchin]

Laptop version is 4gb vram iirc

Pc one is 6

Beside it being "Mobile" version mostly which is lower in raw power than the normal gpu

Which most newer laptops do

[honest sail]

hey how do I log out of my acc so I can create a new one for rerolls?

[silver urchin]

press on the profile on top left

then user center

and logout on top right

[honest sail]

there's no user center for me

[silver urchin]

press on Account on the right first

[honest sail]

it should be where that "log out" button is right?

[silver urchin]

yeah idk why it says logout maybe cuz social login or mobile

but you can logout there

[honest sail]

im on pc rn

[silver urchin]

you used google or facebook login or something ?

[honest sail]

i downloaded it through steam

do u think that's the issue?

[silver urchin]

ah steam version yeah

thats the issue

[honest sail]

oh

so what do I do?

[silver urchin]

idk if you can even reroll on steam tbh,
maybe @stoic reef can help

[honest sail]

[honest sail]

should I try to reinstall it through other platform?

I wanna reroll for seele and her banner ends in a few hours so I wanna be quick

[silver urchin]

Steam has its own server and account schema

same account on steam cannot be shared to Mobile or PC client

reroll in normal client is doable

as for steam i have no clue

also a hint: you can use same email when creating new hoyo accounts, just add a . between any letter

so if you choose normal client there's no going back to steam

[honest sail]

oh nice

[honest sail]

can I share the email I used on the steam client?

[silver urchin]

to create new hoyoverse account yes

also adding a . will basicall use the same email as gmail ignores the .

[honest sail]

nice nice

where should I install it from then?

[silver urchin]

EU client right?

[honest sail]

yep

[silver urchin]

https://honkaiimpact3.hoyoverse.com/global/en-us/download?utm_source=fab

[stoic reef]

you can but you have to use a different steam account. the game uses your steam account to make a game account and you cant unlink that

[silver urchin]

yeah thought so

[honest sail]

welp

[stoic reef]

much easier to get regular pc client and just make new emails

[silver urchin]

yeah

[honest sail]

guess i gotta reinstall it then

thx for the help

[silver urchin]

can collapse move steam files to normal client tho ?

iirc only works from like SEA to GLB

[stoic reef]

i dont remember tbh, i know it used to be able to, idk if it can right now

it probably can, at least its a small download for the launcher so no harm in trying

[cosmic lion]

well he doesn't unlock the fps, so probably can, as most "recent" gpu can reach it on most of the "daily stuff" (low-mid) but not on all of the game

[stoic reef]

well yeah, its highly dependant on what part of the game you're playing. olderstuff or dailies that would do it easily

idk about moonbase though or something like that

[rain yoke]

Uhh how to I realize an account retrieval? I accidentally clicked play on my HoYoverse account and it's now linked into a character that's still in tutorial.
Do I have to provide the UID I wanna link and the UID that's linked to?

[stoic reef]

how long has it been since you last played on your normal account?

[rain yoke]

My og account it's been long. It was back when Fervent Tempo was released. Captain Level's 55

[stoic reef]

yeah i gotcha, do you know how old accounts UID?

[rain yoke]

Like, it appears when I do Retrieval Account. But can't link on my hoyoverse account cuz the HoYoverse account seems to be linked to another profile or seomthing.

[rain yoke]

I suppose. When I do retrieval it does appear the UID, Username, Captain Level.

[stoic reef]

oh ok, then actually one last question because theres multiple failed to link messages, do you know which failed to link message you got?

sorry for all the questions, just want to make sure im not giving you bad advice

[rain yoke]

Failed to Link
The HoYoverse account has linked the following Honkai Impact 3rd Character. Please use another HoYoverse account to complete Linking. The following is the UID it's linked to which is different to the UID the account retrieval I wanna do.
Checked to see if it was successfully linked to the account I wanted but it seems I'm in tutorial. The part when Kiana is on top of a fighter plane.

[stoic reef]

ok nice!

so first off, do NOT play on that new tutorial account. it'll make your life harder if you do

but contact customer support via email #how-to-contact-cs and explain that you just returned to the game and accidentally made a new account before linking your old account. give them the UID of the new account (you can find this by going to hoyolab.com and logging into that and checking your honkai battle chronicles, the UID will be near the top or im just dumb it says in the failed to link error the UID of the new account)

also give them the UID of your old account and a screenshot of the failed to link message

if you dont progress on that new account at all they'll likely just delete it since that account has no equipment or pulls or earned anything so thats why you should not play on the new account and once they've done that you can link your old account with no issues at that point

[rain yoke]

I see. Thank you very much.

[stoic reef]

np and good luck!

[cosmic lion]

i think probably hit that on exploration, but go to like 80-100 when a battle start,
the game is not demanding for "recent" low-mid hardware tbh., if you use the correct settings

[stoic reef]

mhmm, the settings will help with the vram usage. i think the biggest lag spikes are due to them using more modern shaders on stuff that isnt fully supported on old hardware

[cosmic lion]

well the game still works decently on old high end, but yeah can show some problems when new shaders come to action

[stoic reef]

mhmm, its sad but old hardware can only be so future proof

[cosmic lion]

tell that to most companies that still use old hardware/software

[stoic reef]

oh my work laptop is ancient, they just dont want to buy a few thousand newer models

[cosmic lion]

not that new, just that the pc has usb to transfer files faster(?
okay i stop or im going to get bonk

[silver urchin]

meanwhile i've seen some floppy disks around

[lofty sparrow]

Hey trying to temporarily free up some room on my phone, anyway to delete some of the files?

[stoic reef]

on mobile? the only way sadly is to reinstall the game and pick the minimal asset download option to only download the required stuff (it'll prompt you to download needed things when you go into a chapter, etc)

[lofty sparrow]

Ah. Shame

Literally yesterday I downloaded like 4gb of data, and now need some of that

[stoic reef]

ah i see, yeah that is a shame. idk how big your game currently is but heres the current sizes

!faq gamesize

[grizzled rampart]

v6.8 approx. install size

• Mobile

basic assets ~ 20 GB
full assets ~ 26 GB

• PC

basic assets ~ 26 GB
full assets ~ 33 GB
(Event files that come out after are not counted here)

[lofty sparrow]

the full 26gb

[lost venture]

Every patch adds about 1gb so yeh gl to storage

[lofty sparrow]

Yeah... Having a 128gb phone, and having this and Genshin takes up 26+ each of it. Not to mention HSR and FGO taking another 20gb between them makes it tough

[stoic reef]

oof yeah those are all big games

hsr and genshin are just really big games and hi3 is 9 years old so a ton of content even if the gameplay is small scale

[gilded birch]

you may already know, but in case you don’t, there is a feature in Genshin on mobile where you can delete resources of past quests you’ve done in Paimon Menu > Settings > Resources

it got my installation down to 20gb

[lofty sparrow]

I didn't. I'll look at it in a bit. Was having a hard time freeing up space to dl the new patch.

[queen plover]

I need help I’m trying to get back into my Apple ID account but I don’t know how

And it don’t support Apple ID anymore

I tried linking but I still can’t get into it

[stoic reef]

did you do these steps?

1. go to account.hoyoverse.com (NOT the game) but the website
2. log in with your appleID account, not an email address, but the apple icon.
3. go to account security settings and link an email address.

[queen plover]

Apparently I’ve linked the account but been using the wrong email- but yes and I got back it!!🥳

[stoic reef]

nice!

[rain yoke]

Uhh on the Forgot HYV Account it asks me abt old miHoYo stuff then after asks me abt Honkai Game Account Registration Date. Is the registration date he's asking abt is the account I accidentally created or the old Account I'm trying to bind it to?
Btw it isn't asking me to what account I wanna bind it to so I don't know if he's asking about the old Account or the "new" Account.

[odd wedge]

old

[rain yoke]

What's this about HoYoverse pass registration place?

[stoic reef]

that would be the physical location, like city and country that you created the account

[rain yoke]

Uhh what happens if I can't provide purchase history cuz it was with the help of an relative?

[stoic reef]

that would be a little tricky then, it helps a LOT with the recovery process. if you got any emails on your mihoyo accounts email like "thanks for purchasing 300 crystals" or something then that might help but if you cant get it then just explain why you cant in the additional details box (or whatever that freeform typing box is near the end)

[rain yoke]

Damn, the issue is that I only want to unbind the starter account. Well, hope it goes easy. Don't wanna run two HoYoverse accounts just for another game.

[stoic reef]

well yeah, they're just trying to make sure that you're the valid owner of the account, its not a one time only form though. you can try again if they reject it (if you do have to try again then make sure you're more accurate than before). i think someone had to do it like 4 times before it got approved

[patent belfry]

Does this happen to anyone else?

Also in the next scene, when Elysia turns around she makes this weird sliding motion locked in a T-pose while her ponytail is floating still in her left

Cuz of this I couldn't take Kevin seriously on such a sad scene

I've been encountering countless weird bugs in Elysium Everlasting from the start

[stoic reef]

hmm, could be a few things. you could try restarting the game and at the login screen click the red repair icon and check assets (or delete them if you have the internet for it to redownload like multiple GB of stuff) but if that doesnt work then i'd reinstall the game. i dont recall this being a big issue so i think its just a janky asset logic and hopefully redownloading those would fix it

[patent belfry]

Thanks

Its a big issue for me though
Sometimes doesn't allow me to interact with stuff and most of the time I reach my destination dialogue event doesn't trigger

[red stump]

heyyyy soooooo does honkai starrail technical help allowed here????

just need to know how to stop this everytime the scene where clara gets attacked

[stoic reef]

sorry i misspoke, when i said i dont recall this being a big issue i meant that i dont remember a ton of players having this when that chapter came out so i dont think its a known game bug that you just have to deal with. that does sound really frustrating to deal with though

i'd recommend first trying to check the assets at the login screen and if that doesnt fix it then delete/redownload them

[stoic reef]

sorry we cant help really with HSR issues, please refer to this pin #🔌technical-help message

[rain yoke]

Aye I finally got to link it. Thanks for the help.

[stoic reef]

noice!

[patent belfry]

Kalpas literally disappeared right in front of me

Can I delete only a specific game file for this instead of redownloading a hell ton of assets?

Btw sorry for my question bombarding, I'm too new to know anything

[stoic reef]

unfortunatley it doesnt work like that, did you already try checking assets from the red repair icon? that only downloads the specific ones that it detects are broken instead of the whole thing

[patent belfry]

I did

[stoic reef]

[patent belfry]

Thus the only solution is downloading the entire thing again??

[stoic reef]

are you on pc or mobile?

[patent belfry]

https://cdn.discordapp.com/emojis/595691400260222976.gif?v=1&size=64&quality=lossless

[patent belfry]

Mobile

[stoic reef]

then yeah the only think i can think of to try is basically just reinstalling. mobiles a bit limited like that (if you were on pc i could show you were to delete the non audio assets but thats not a thing for mobile)

though a quick question just to rule something out, what model of phone do you have?

[patent belfry]

Thanks so much
I'm sorry for wasting your time to nag you on my inner tantrum

[stoic reef]

(just wanting to make sure that this stuff isnt related to potato phone doing potato phone things)

[patent belfry]

Hmm Samsung A50?

[stoic reef]

nono its fine, your game is breaking and it sounds like you dont have the data to just easily reinstall, its frustrating lol

hmm that phone is borderline near the minimum specs for the game (or below it in some cases), if your graphics arent set to low you could try lowering them to low and trying again. EE is one of the more graphics hungry parts of the game so that could in theory be just stressing the gpu out too much

[patent belfry]

I tried lowering my Graphics and it did nothing but provide visual bugs

Additionally I have other games that are more Graphics Hungry than Honkai Impact but runs well eitherway, so I thought this was never the case

Huh, I didnt know gpu could glitch out In-Game Animations
Im noting that

[stoic reef]

ah i see,

tbh you cant really compare with different games. honkai is more graphics hungry than you'd think. just because it uses a simple anime art style doesn't mean the textures arent big and chonky and the effects dont use modern shaders. in fact on pc if you turn rendering accuracy up to very high you wont get good framerate unless you're using a gtx 4070 or higher

but you can try also if you have battery saver turned on then you can try turning that off. and maybe try reinstalling if you can get on a wifi. i just hope its not due to old gpu being old/underpowered

[patent belfry]

I see thanks,
We always have wifi since its unlimited apparently.
I'll try to redownload it instead althought it could take up alot of time

Well if it does still bug out again even through redownloading then it might actually be a gpu issue just as you mentioned

[stoic reef]

mhmm, if reinstalling doesnt help ( i really hope it does cuz its always super rude to have the game prevent you from gaming) then it is likely the Mali-G72 GPU

[patent belfry]

Im gonna hang myself

[stoic reef]

pls live, hopefully the reinstall helps

[patent belfry]

Hopefully

[warm narwhal]

Hey,i recently played the game agian after a while of not playing and i want to access ch34,i alrd did it before on release,but now i cant access it at all,any way how to fix

[digital lotus]

hey so my hoyo acc got hacked, is there any way to recover it back? and also is there any step?

[stoic reef]

you mean replaying it right? unfortunately replability isnt a thing for the open world maps i've been asking for ages now but its just not a thing right now there should be a collection or something that you can check for a recap but you cant replay it

[warm narwhal]

Is the chapter with that huge ending cutscene considered ow?

The kevin bossfight finale one

[stoic reef]

yes, please contact customer suppor about it via email #how-to-contact-cs

explain what happened and also provide your UID if you know it. also if you havent please change the password to your email + anything else connected to your email, the hacker likely took control of your email account

[stoic reef]

the big big finale one? you can replay that but the ch34 i think is still ow iirc

[warm narwhal]

Hmm ok how do i acess that

I did it on release when it was an event but now i cant go back to it

[stoic reef]

if you have this you can replay 34-35 (sorry i forgor that 34 was not openworld)

[warm narwhal]

Hmm okay so

I had this before when the event was on

But now it it is gone despite me clearing it

[stoic reef]

what chapter is your game currently on?

33? or something?

[warm narwhal]

Yeah i beleive so

[stoic reef]

cuz that only shows up once you get to 34, if you did it ahead of time via the limited time event for it then it would go away after the event until you've completed 33 and properly gotten to that point

[warm narwhal]

Bruh

Why is it different this time only

Man i hatr open worlds

[stoic reef]

wdym? all the "do the new story early" event stuff always locks the chapter after the event is over until you actually get to it in the story i thought

[formal briar]

my wasd keyboard has been switched with my arrow keys. how do I switched it back? I can't play properly.

[stoic reef]

you can go to ai chan phone (bottom right of the main/bridge menu) and go to settings icon and then controls

[worldly cipher]

@stoic reef @odd wedge @cosmic lion @lost venture

[lost venture]

[stoic reef]

[worldly cipher]

Omg

Delta is so hard to ping

@strong thistle

There we go

[stoic reef]

just learn that symbol lol

or like delta/nabla for ez strats

[worldly cipher]

I'm searching Delta but for some reason he doesn't show up

[stoic reef]

gotta add the /nabla too, theres too many deltas in the server

[odd wedge]

omg a ping i'm scared

[odd wedge]

just copy id :P

[stoic reef]

honestly ai-chan is probably sus of this channel with how often mods are pinged now

[worldly cipher]

Remember that time where someone is having an ISP issues and proceed to ping all mods

Slothy iirc isn't a mod nor a prof at that time

[stoic reef]

yeah that was funni. they only waited like 5 minutes iirc

[odd wedge]

but lunana only in tech when i yello tho

or at least from what i remembver

[stoic reef]

slothy was always yellow senpai for me

and 240 yellow whens and here i am

[odd wedge]

I get more ping here before I become yello

[stoic reef]

I can ping you twice a day if you want (to solve issues ofc)

[odd wedge]

I don't mind actually

[stoic reef]

I cant promise I'll remember because my brain is deep fried as of late but I will try to remind #1 cutie senpai that they're always wanted here

[thick python]

Meanwhile me: gone. Turned into dust

[strong thistle]

@thick python @stoic reef @odd wedge @worldly cipher

[odd wedge]

[odd wedge]

Miss you man

[thick python]

Ay huggy

[thick python]

Miss you all, guys

[stoic reef]

miss you too, i figured you were busy but i miss neon senpai too

[thick python]

It was really fun to be able to participate in this channel. Until my RL job fu**ed me up

[thick python]

Happy to see you promoted as Professor

[odd wedge]

You should see how inactive I've been recently

[thick python]

Yea, Noticed that while I'm lurking into this channel

[odd wedge]

so many... assignments

[stoic reef]

thanks

[fathom plaza]

im on dsktop how do i log out of my account ?

[stoic reef]

are you on steam or regular pc client?

[fathom plaza]

i am on steam

wait my fault i got it

sorry

[stoic reef]

then you cant sadly, your account is tied to your steamID so you'd have to use a different steam account

[stoic reef]

you're fine

[fathom plaza]

yaya i was logged on my brother's steam acc have to switch that first

[stoic reef]

ah yee that would do it

[fathom plaza]

sorry for bothering youy

[stoic reef]

nono you're fine, glad you're back in your regular account

[vast helm]

not sure if this is the place to ask but i cant seem to get the durandal vn to work? the page keeps timing out...

[stoic reef]

eh its not game related but its all good, seems to be doing it for me too though, might contact the github owner about it

since theres no official en translation its been fan reuploaded

[vast helm]

yeah sorry i suppose it wouldve been better for the lore channel but im afraid of spoilers hopefully it starts working again soon

[stoic reef]

its okie, can ask in there if anyone has an alternate upload or can contact the uploader if you cant find out how. and they're good with not spoiling anything if you just say no spoilers for anything please

right now they're not talking about anything in game spoilery

[vast helm]

gotcha, thank you

[fossil terrace]

didnt it used to be: when ure in combat, ur ping doesnt matter until ure finished?

i see myself lagging in combat lately

[next zealot]

i dunno why this happens

game is opening and running fine but eventually this error will show up

[stoic reef]

it depends on the stage, is it happening to all stages or just a few?

[stoic reef]

have you noticed any kind of pattern when it crashes? like its only in the ER for instance?

[odd wedge]

How high your ping tho?

[odd wedge]

pcclearcache

[stoic reef]

that might work as a general fix-all

[stoic reef]

you can try clearing your cache and see if that helps but if not then yeah let us know

!faq pcclearcache

[grizzled rampart]

1. Please, close both game and launcher.
2. Press Windows + R, input regedit.
3. In the opened window, please locate \HKEY_CURRENT_USER\Software\miHoYo\Honkai Impact 3 and delete it.
4. Press Windows + R, and input %userprofile%\Appdata\LocalLow\miHoYo\ in the opened window. Delete all the files in the Honkai Impact 3/3rd folder.
5. Restart your PC.

Do note that doing this will require you to login again. Linking account is highly recommended.

*also refer to system requirements:
#🔌technical-help message

[stoic reef]

also hihi slothy senpai~

[odd wedge]

Halo (´▽`ʃ♡ƪ)

Just woke up ( ‘-ωก̀ )

[stoic reef]

🥞 ☕

enjoy your weekend!

[cosmic lion]

lol, Ai doesn't want me to give hugs to many

[stoic reef]

yer not gettin away that easy

[cosmic lion]

wait the msg was send or not? i still see it here
just in case @stoic reef@odd wedge

to much people to ping, i have to be selective now

[cosmic lion]

the msg was deleted so here it goes again:

it seems that, like me, some recurrent captains have not been able to appear here as often as before due to irl stuff...

[worldly cipher]

Busy with college

[worldly cipher]

I mean you can just ping the 1st 3 then ping another

So it won't get deleted

https://tenor.com/view/big-brain-markiplier-gif-14835823

[cosmic lion]

but i have to search again the usernames... and im lazy

[stoic reef]

work + wedding planning + general stress being too much to be on discord but yee, at least everyone gets helped eventually

[worldly cipher]

Wedding planning ????

[stoic reef]

yee, mine

[worldly cipher]

Oh congrats

Imagine having a 3d partner

[cosmic lion]

[odd wedge]

Damn Luna flexing

[cosmic lion]

but yeah pain when doing planning for events like those

[stoic reef]

thanks

[worldly cipher]

Fact is I'm married

To my beautiful wife Miku

https://tenor.com/view/miku-izayoi-gif-20966428

[final sail]

its not letting me top up from the web page even tho my account is already connected anyone know why?

[odd wedge]

server?

[final sail]

EU

[odd wedge]

It's only for SEA

GLB top-up in-game only

!faq merch

[grizzled rampart]

HI3 Top-up Channels/Merchants
Android: Google Play
iOS: iTunes
PC: Worldpay (original standalone client with problematic merchant)
[Google Play](#🔌technical-help message)
Epic Games (install game from Epic Games Store | GLB only!)
Steam... [BUT](#☕general-chat message)

Web (SEA only!)
Codashop: Available on any SEA country site except Vietnam and Timor-Leste. Singapore is favoured by foreign SEA players as it supports PayPal!
HI3 Top-up Center (codashop better, can ignore)

[final sail]

oh I see

thanks

[trim ingot]

how much data does honkai impact use up every hour?

[stoic reef]

it depends on what you do, just doing story missions wont take much for instance and while i dont think anyone has tracked it i highly doubt its more than 100MB an hour might even be closer to like 50MB but those are just guesses

[vital pelican]

this is mostly correct since Hi3 only use data to sync your game and keep your most recent data to database

[ocean forge]

help

[stoic reef]

you can try this stuff and see if it helps #🔌technical-help message

I'll be going to bed but if that doesnt help then please send us the output log from the steps in here and hopefully someone will check it out soon #🔌technical-help message

[ocean forge]

Have a good dream

[severe tide]

Can i ask:

Does any of you guys got stuck on loading screen when doing the Chibi event?

[silver urchin]

congrats

[silver urchin]

tried to just quit and re open ?

[severe tide]

Ohhh. Gonna do that. Been stuck for 5min already

Thanks for the info o7

[silver urchin]

it does glitch out sometimes, many reasons may cause this

such as ram / vram issues
files corruption
drivers issues

we can investigate further if a normal "turn off turn on" doesn't work

[silver urchin]

can anyone pls help me with smth

pls? ..

[pallid niche]

Ig no one is online

[silver urchin]

ugh.. All I want is to start playing the game cus of mobius.

[pallid niche]

Ah so snek wanter

[silver urchin]

the way it still wont let me do an acc is crazy.

like what

[cosmic lion]

Don't say that, and dont ask to ask, give your question if you want answers

[pallid niche]

Oh hello Fox

[silver urchin]

alr

[silver urchin]

ca u help

can

[pallid niche]

Yes

They are pretty good

[silver urchin]

alr so basically

Im tryna do a honkai acc

But it wont let me cus I my network is at risk?

Like what

Ive been trying to do an acc the past 35 mins now

[pallid niche]

What exactly is the message tho

[silver urchin]

lemme check again

[pallid niche]

Mb a screenshot would help give an idea

[silver urchin]

alr

[cosmic lion]

Is the first time you try to do one account or you are doing "reroll" accounts?

[pallid niche]

Also ppl in RU and FR regions of EU are having issues w connection iirc, so mb could be that

[silver urchin]

my 1st time

[pallid niche]

But ill let the professionals take it from here and ill shut up

[silver urchin]

this is ticking me off so bad

so any of yall know what to do abt this

[cosmic lion]

And you are just creating one account to start from the beginning,right? Or you want to retrieve a old one?

[silver urchin]

thats my first ever acc Im abt to do

never downloaded this game

[cosmic lion]

And it's your first HYV account to right? You never play genshin/star rail/tear of themis

[silver urchin]

I play genshin but this is a different gmail im using

and the gmail I use on my genshin acc.. my cousin uses it for her hi3rd acc

so I cant use it

[cosmic lion]

Just a reminder, account sharing is against ToS so don't bring that again on the official server

[silver urchin]

oh.

But I dont use the acc

but alr

[cosmic lion]

And did you already try to create the account on the website and then use it on the game?

[silver urchin]

no as I said thats my first time doing a hi3rd acc

[cosmic lion]

account.hoyoverse.com

Check if you can create the account there

[silver urchin]

alr Imma try rn.

ty

IT WORKED

FInally bruh

This game was testing me

Was so mad

tysm

[cosmic lion]

YW, and GL with the game.
just in case remember to select the region role, so you can see here channels for the server where you play like for example the crystal codes one

[cosmic lion]

Tbh you can just search and if you find the solution just copy-paste ... Any captain is welcome to help here
But yeah this problems afaik doesn't have a "simple" solution

[rigid lotus]

Uhm, hello hello, is there any instance that you guys experiencing suddenly a bluetooth driver being gone, while playing HI3 in combat, in 90 FPS? whenever I play HI3 in combat, in 90 fps, my sounds just become gone in my bluetooth earphone, the sounds still play though but on speaker, and my laptop's bluetooth driver just gone when i checked-

when i switch it to 60 FPS just now though, it became fine after (like sounds play fine in my earphones, my laptop's bluetooth driver didn't gone as well)- So, is there no way i can play then on higher FPS (90, 120) , without my bluetooth driver just being gone? cuz it's always a hassle to make my laptop's bluetooth driver reinstall itself, like i need to cold reboot my pc for it to be reinstalled- XD

[stoic reef]

tbh that issue has never really had a clear explanation of why its happening either so that doesnt help. hihi tho~

[gilded birch]

This could just be a classic interference of your Wi-Fi (or really any other appliance/device) with your Bluetooth device
(i would like to point out this conclusion is from anecdotal experience and may not actually be the root cause of your issue ||i used to have the same issue as you when i used to play sometimes with my bluetooth headphones||)

[stoic reef]

weird, to be honest i've never seen that before. i'll do some digging and looking into it and let you know if i find anything but in the meantime i'd also recommend asking customer support about it since they can ask the devs if they dont know #how-to-contact-cs

[cosmic lion]

It could be windows power manager disabling the Bluetooth to give power priority to the GPU(?
I remember seeing win doing things like that sometimes with the default power settings

[stoic reef]

hmm yeah that could be it

[rigid lotus]

how can i access that windows power manager thingy? first time hearing that too- XD ~

[stoic reef]

if you click on your start menu and type "power" and click on edit power plan then you can click on change advanced power settings to see the full power settings menu

[cosmic lion]

|| Hidden because it's not official
I think probably could be a temp IP ban, I have problems from time to time accessing some sites that said I made multiples request from my "IP" but i never access before that day, can be bypass by changing network, VPN, or rarely is just a bugged cookie. Still I can't test because I never have that issue on HYV ||

[gilded birch]

^^ try what luna said - if the above doesn't work, you can try this:

1. Open Device Manager by right-clicking the Start button > Device Manager (1st image)
2. Navigate to your Bluetooth radio (Go under the "Bluetooth" category - should be somewhere there - 2nd image)
3. Right-click the device and click "Properties"
4. Go to the "Power Management" tab and disable Allow the computer to disable this device to save power (3rd image)

[stoic reef]

||Thats one of my theories too, or account protection kicking in if an IP is being sus for some reason or another||

[cosmic lion]

It seems that it was not sent before

[stoic reef]

Discord been acting up lately

[cosmic lion]

it could just be my phone
Or both

[fierce acorn]

so i want to relink my HI3 account from an Outlook email to my primary Gmail account, but i must've logged into Hoyo at some point with the Gmail because i'm told that email is in use. am i able to get it unlinked?

[stoic reef]

you can, let me find the list of steps you'll need to do

here you go. it will need you to create a new fake or "dummy" email address but heres what you can do

#🔌technical-help message

[fierce acorn]

what's strange is that on the account i'm trying to link to a burner email doesn't have the Modify Link option in the settings. only the Google account its associated with, a delete account button, and an option to link an account and password

[stoic reef]

oh then your gmail isnt linked to that account. google account (used to be called google play accounts) are not the same thing as gmail. you can in theory have a google account and then use that same gmail to make another account so try logging into account.hoyoverse.com with the email login (might have to do forgot password) instead of the google account option

[fierce acorn]

ok i'll try that for now

[silver urchin]

what type of headphones (model) you using ?
btw some bluetooth headphones switch out the codec when you use your mic aswell so was you using your mic or its purely when you switch fps ?
to back this up i use a sony XM5 which does switch out the codec from AAC to SBC when the mic is in use which dramatically reduce audio quality / kills it completely in some cases ( weird for a 350$ headset kek but whatever )

[fierce acorn]

it worked!

[stoic reef]

woo nice!

[stoic reef]

[silver urchin]

been away for good time

[stoic reef]

||oh well i hope you had fun||

[silver urchin]

i am creating an ER guide website with adori

kek

[onyx sage]

How to change language in ggz

[gilded birch]

GGZ only has japanese and chinese iirc

[onyx sage]

Thx for answering

[gilded birch]

they used to have an english UI, but their global servers shut down

[onyx sage]

Alr

[gilded birch]

no problem :)

[onyx sage]

Are there any good dcreen translators for ios?

Or do I gotta jailbreak for it

[gilded birch]

you can try Google Translate - they have a photo translate feature but it’s going to be quite the hassle translating every screen

[onyx sage]

Thx

[gilded birch]

i think apple’s built in “live text” feature also works within the screenshot editor itself but i’m not sure if it can translate japanese

[untold glacier]

why is my bridge like this, what happen to the texture this also happen in ER idk if it like this too

[gilded birch]

I have this problem too! I think it might just be an Intel Integrated Graphics issue as I haven’t been able to find a solution or workaround to this problem and it wasn’t prevalent on my other devices

again, i could be wrong but that is my hypothesis at the moment

[untold glacier]

there it happen again

????

[gilded birch]

yeah it also happens in ER

it’s been asked before ( #🔌technical-help message ) but i don’t think there is a current workaround (please correct me if i’m wrong)

[untold glacier]

it will go back to normal if i alt + tab but the bridge one nah its just there

[rigid lotus]

uhm, hello, just a question, would there be no negative consequences for turning that off? the "allow the computer to disable this device to save power" ? ~

[stoic reef]

it shouldnt no, unless you are using your laptop off of the charger a lot

but its just a power saving thing. but they're desined to not burn out if never turned off (just maybe do proper computer housekeeping and restart it once a week plus leave it off sometimes when you sleep)

[jaunty panther]

hey guys i keep getting random fps drops in open world any solution?

[silver urchin]

pc or mobile
specs?

[jaunty panther]

pc
nvidia gtx 1650

Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz 2.59 GHz

@silver urchin

[silver urchin]

ram ?

[jaunty panther]

16 gb

[silver urchin]

@jaunty panther can you do this

(thats to see the drivers version aswell)

[silver urchin]

which open world you playing ? APHO 2 ?

[jaunty panther]

chapter 39

daughters of the sea

i think when i used to play apho 2 before quitting i had no fps issues

[silver urchin]

everything seems fine tbh, mostly then your gpu is not capable or running in higher settings / resolutions

[jaunty panther]

any way to fix this?

just lower the settings?

[silver urchin]

beside reducing the video settings not really

[jaunty panther]

but usually i get 60 fps then it suddenly drops to 20

[silver urchin]

or the resolution / fps cap

[silver urchin]

yes because depending the on the fight, when more particles spawn / effects this need more gpu power

which cause the drop in fps

[jaunty panther]

so my gpu is shit

okay

il try changing graphics settings to high performance and see if it makes a difrence

cuz i can run valo at 100 fps no problem

[silver urchin]

the game is not pc optimized aswell which isn't helping

since its like a mobile port

[jaunty panther]

oh ok

[silver urchin]

you could also check if your system has heating issues

this may cause fps drop if the gpu reaches like 85c+ or something

[jaunty panther]

how can i check the temp while playing

[silver urchin]

MsiAfterburner

check how to setup it on youtube

[jaunty panther]

okay thank you

[livid scarab]

my game freezes when j play stage 5-1

i play in android btw

[odd wedge]

Device model

[livid scarab]

redmi note 7 pro

[odd wedge]

Oof

not great but should be able to at least handle till > Ch10

[livid scarab]

hmm

[odd wedge]

Tried restarting game?

[livid scarab]

the screen freezes and phone makes beep noise

[odd wedge]

or first?

[livid scarab]

many times

the stage itself freezes

[odd wedge]

concerning

[livid scarab]

yup

[odd wedge]

Try

1. Tap on the Ai-phone on the bottom-right corner of the game interface, swipe left, tap on Download, and download resources (if applicable).
2. Restart the game, tap on the red tools button on left on the login screen, and tap on check resources.
3. Broken assets found or not, restart your device and try again.

[livid scarab]

will inform you in a bit

would i have to like re download all of it?

asking me to download it all again😢

[fathom storm]

can someone help me with this loading problem?

it been here for 3 month now

there was a guy tell me the isp with automatically fix

then how this still here after 3 month

i had to play with vpn for no reason

this start after the 6.6 update and it's so annoying

how can i fix this

[silver urchin]

second pin

[fathom storm]

pin?

let see

[silver urchin]

you still have to use vpn or contact your ISP

that's a routing issue

[fathom storm]

contact isp?

how?

[silver urchin]

isp is your internet provider

[fathom storm]

it cannot be this weird when it started

when the new ver arrive

[wet spade]

I get this bug of the game freezing every time I reach wave 2 of this particular floor. I can't press any buttons but the environment is still running ( the butterflies, effects' animations still work)

[fickle grove]

my game is stuck at the identifying screen i can't do anything the only button that i can press is the change server button

[primal sail]

I wanted to ask how can i get my acc back, cuz back in the day I think you needn't an email to register

[silver urchin]

https://discordapp.com/channels/418652140454674432/427673685026013184/1145641020273475628

[silver urchin]

try vpn in second pin

[cosmic lion]

On the Old login you can create one via:
-3rd party (Google Play/AppleID/Facebook)
-miHoYo account (email/password)
-create a guess account.
if what you did was creating using this last one then Its not possible to recover it,
Only the first 2 can be link to the new login system.
you still can contact CS if you know your UID

[primal sail]

thanks for the help

[west dawn]

Okay ahem so,
This is stuck there for like... 5-10 minutes
Is it normal or...-?

[west dawn]

Ah alr alr we solve it
It was just a file error

[stoic reef]

@odd wedge @cosmic lion @silver urchin @strong thistle

[odd wedge]

exists

[stoic reef]

exist safely

[silver urchin]

Mr luna

officially or yet

||they call the married man Mr here idk about your country tho :p||

[stoic reef]

||ah i see, makes sense now. In usa its Mr or Miss to be more formal (not used very often anymore) and after marriage its Mr and Mrs so the male part doesnt change) neat info tho!||

[silver urchin]

||regardless i will call you lunabaeee cuz its sounds more cute ||

[odd wedge]

||Sir ||

[stoic reef]

||i felt the authority in that ||

[feral fog]

question does anyone know how to connect the p4 controller to the game?

[stoic reef]

like a dualshock?

[feral fog]

yes

BEEN STRUGGLING FOR SO LONG

IT DONT WORK

[stoic reef]

so theres no native support for ps4 controllers (particularly dualshock) in the game so thats why its been having issues with just working. heres some stuff you can try that works most of the time to get it to work #🔌technical-help message

[odd wedge]

not even sure if they trying to do so on pc or mobile

[stoic reef]

can dualshocks even connect to phones? now that you mention it i guess theres nothing stopping it i just never actually thought about that

[stoic reef]

if by any chance you are on mobile then be aware that for android version there is no controller support of any kind so its not possible

[pallid niche]

Is there a way to transfer my HoYo acc and progress onto another email?

[stoic reef]

yes, you can go to account.hoyoverse.com and login with your email and then go to account security settings and change the linked email. you'd need access to that other email though and keep in mind that it will change the linked email for your entire account and all the games on it

[pallid niche]

Aight noted

Ty

[stoic reef]

np!

[half ravine]

I'm stuck and the game won't let me go further

I tried both mobile and PC
I can't enter the game

Changing internet provider, restarting devices, log in again did nothing

I tried to reinstall the game and the problem still exists

[stoic reef]

i'd try a VPN (free one in here if you don't have one #🔌technical-help message ) but if that doesnt help then please report it to customer support with the steps in the first pin

[dusty juniper]

What does this mean , does it mean I need to get to my old phone to consume the wep?

[stoic reef]

you can, but if you keep using that phone it'll become your usual device within a week if you can wait you can just keep using the new phone

[dusty juniper]

Ooh so just wait ?

[stoic reef]

its an anti hacker measure to stop hackers from deleting everything before you contact customer support about it

[dusty juniper]

[stoic reef]

yup, just wait and keep using that phone and it'll become your usual device

[dusty juniper]

For one second I thought I had to contact Apple to bring my old phone back

[dusty juniper]

Thanks also

[stoic reef]

oof nah dont have to do that. just gotta keep using that phone and np!

[cosmic lion]

[worldly cipher]

@stoic reef @cosmic lion @odd wedge @strong thistle

@silver urchin and let's just add @willow falcon to the mix for huggies

[sick bridge]

Help why is my Anti Entropy VN black screen even if I have typed npm i & npm run dev

[willow falcon]

Same for web version

[white heart]

check console

console will tell you about everything

[white heart]

oh

they did same thing with ae

I see

[willow falcon]

[white heart]

they changed domain from https://webstatic.bh3.com/ to https://act-webstatic.mihoyo.com/

so you need to change it in index.html file